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2021 Provider & Pharmacy Directory Senior Whole Health Massachusetts Middlesex & Essex Counties

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2021 Provider & Pharmacy Directory Senior Whole Health Massachusetts Middlesex & Essex Counties 2021 Provider & Pharmacy Directory Senior Whole Health Massachusetts Middlesex & Essex Counties This provider and pharmacy directory was updated on 09/01/2021. Some providers and pharmacies may have been added or removed from our network after this directory was printed. For more recent information or other questions, please contact Senior Whole Health Member Services at 1-888-794-7268 (TTY 711) 8 a.m. to 8 p.m., 7 days a week or visit www.seniorwholehealthMA .com Changes to our provider/pharmacy network may occur during the benefit year. You will receive notice when necessary. An updated directory is located on our website at www.seniorwholehealthMA.com. Call Member Services to request an updated provider directory. H2221_2021_14966_C Approved 9/15/2020 Senior Whole Health (HMO SNP) and Senior Whole Health NHC (HMO SNP) | 2021 Provider and Pharmacy Directory Introduction Table of Content This Provider and Pharmacy Directory includes information about the provider and pharmacy types in Senior Whole Health (HMO SNP) and Senior Whole Health NHC (HMO SNP) and listings of all the plan’s providers and pharmacies as of the date of this Directory. The listings contain address and contact information as well as other details such as days and hours of operations, specialties, and skills. Key terms and their definitions appear in alphabetical order in the last chapter of the Evidence of Coverage. Table of Contents A. Disclaimers..................................................................................................................................................3 B. Background Information about Senior Whole Health’s Network Providers.................................................4 B1. Key terms...............................................................................................................................................5 B2. How to choose a Primary Care Provider (PCP) ....................................................................................6 B3. Long-term Services and Supports (LTSS) providers .............................................................................7 B4. How to access Senior Whole Health’s network providers......................................................................8 C. Background Information about Senior Whole Health’s Network Pharmacies.............................................9 C1. Types of pharmacies in Senior Whole Health’s network...................................................................... 10 C2. Long-term supplies of prescriptions.....................................................................................................11 D. Senior Whole Health’s List of Network Providers .....................................................................................13 D1. Primary Care Providers (PCPs)...........................................................................................................14 D2. Specialists............................................................................................................................................73 D3. Hospitals ............................................................................................................................................275 D4. Skilled Nursing Facilities (SNF) .........................................................................................................277 D5. Behavioral Health Providers ..............................................................................................................280 D6. Ancillary .............................................................................................................................................346 D7. Aging Service Access Points .............................................................................................................360 If you have questions, please call Senior Whole Health at 1-888-794-7268 (TTY 711), 8 a.m. to 1 8 p.m., 7 days a week. The call is free. For more information, visit www.seniorwholehealthMA.com. Table of Contents D9. Social and Environmental Supports...................................................................................................361 D11. Dental...............................................................................................................................................362 D12. Healthcare Facilities.........................................................................................................................451 D13. Other................................................................................................................................................455 Table of Content D14. Vision ...............................................................................................................................................460 Table of Content E. Senior Whole Health’s List of Network Pharmacies................................................................................519 E16. Retail and Chain Pharmacies...........................................................................................................520 E17. Mail Order Pharmacies ....................................................................................................................534 E18. Home Infusion Pharmacies..............................................................................................................535 E19. Long-Term Care Pharmacies...........................................................................................................536 F. INDEX .....................................................................................................................................................538 H2224_2021_14966_C Approved 09/15/2020 2 A. Disclaimers v This Directory lists health care professionals (such as doctors, nurse practitioners, and psychologists) and facilities (such as hospitals or clinics). This Directory also lists Long­ term Services and Supports (LTSS) providers (such as Adult Day Health and Home Health providers) that you may see as a Senior Whole Health’s member. We also list the pharmacies that you may use to get your prescription drugs. v These are referred to as “network providers” in this Directory. These providers signed a contract with us to provide you services. This is a list of Senior Whole Health’s network providers for Middlesex & Essex Counties. v You can get this document for free in other formats, such as large print, braille, or audio. Call Senior Whole Health at 1-888-794-7268 (TTY 711), 8 a.m. to 8 p.m., 7 days a week. The call is free. For more information, visit seniorwholehealthMA.com. The call is free. v Call Senior Whole Health Member Services to request materials in your preferred language. A. Disclaimers ´ To request your preferred language other than English and/or alternate format, call Member Services at 1-888-794-7268 (TTY 711), 8 a.m. to 8 p.m., 7 days a week. ´ Senior Whole Health will maintain a record of our members preferred language preference and we will keep this information as a standing request for future mailings and communications. This will ensure that our members will not have to make a separate request each time. ´ Please call Member Services at 1-888-794-7268 (TTY 711), 8 a.m. to 8 p.m., 7 days a week if your language preferences (other than English) change at any time. If you have questions, please call Senior Whole Health at 1-888-794-7268 (TTY 711), 8 a.m. to 3 8 p.m., 7 days a week. The call is free. For more information, visit www.seniorwholehealthMA.com. v The list is up to date as of 09/01/2021, but you need to know that: ´ Some Senior Whole Health network providers may have been added or removed from our network after this Directory was published. ´ Some Senior Whole Health providers in our network may no longer be accepting new members. If you are having trouble finding a provider who will accept new members, call Member Services at the numbers in the footer of this document and we will help you. ´ To get the most up-to-date information about Senior Whole Health’s network providers in your area, visit www.seniorwholehealthMA.com or call Member Services at the numbers in the footer of this document, 8 a.m. to 8 p.m. 7 days a week. The call is free. Doctors and other health care professionals in Senior Whole Health’s network are listed on page[s] 14-518. Pharmacies in our network are listed on page[s] 520-537. You can use the Index in the back of the Directory to find the page where a provider or pharmacy is listed. B. Background Information about Senior Whole Health's Network Providers B1. Key terms This section explains key terms you’ll see in our Directory. ´ Providers are professionals such as doctors, nurses, pharmacists, therapists, and other people who provide care and services. Services include medical care, Long­ Health’s Network Providers term Services and Supports (LTSS), supplies, prescription drugs, equipment, and other services. o The term providers includes facilities such as hospitals, clinics, and other places B. Background Information about Senior Whole that provide medical services and medical equipment. It also includes LTSS providers that you may see as a Senior Whole Health member. o Providers that are a part of our plan's network are called network providers. ´ Network providers have contracted with us to deliver services to members of our plan. Network providers participate in our plan. That means they accept members of our plan and provide services our plan covers. When you see a network provider,
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