Inpatient Psychiatric Facility/Unit Contacts for Massachusetts Expedited Psychiatric Inpatient Admissions Policy

Facility Contact Name Contact Number Contact Notes Ask for the charge nurse or intake coordinator. They will contact the Deputy Director or designee or Chief Nursing Amesbury Health Center Officer if needed, who will 24 Morrill Place Nurses station/adult coordinate with the on-call Amesbury, MA 01913-3585 psychiatry 24 hour line 978-463-1066 psychiatrist. Ask for the charge nurse or intake coordinator. They will contact the Deputy Director or designee or Chief Nursing Anna Jaques Hospital Officer if needed, who will 25 Highland Avenue Nurses station/adult coordinate with the on-call Newburyport, MA 01950-3894 psychiatry 24 hour line 978-463-1066 psychiatrist.

For payer representatives, intake coordinators will escalate to the intake director who has access to numbers for reaching administrative leadership. When DMH staff call regarding Arbour Hospital expedited admissions, they will 49 Robinwood Avenue 24/7 Intake be given the applicable hospital Jamaica Plain, MA 02130-2156 Department 1-800-222-2237 CEO (or designee) cell number

For payer representatives, intake coordinators will escalate to the intake director who has access to numbers for reaching administrative leadership. When DMH staff call regarding Arbour Quincy Hospital expedited admissions, they will 46 Quincy Avenue 24/7 Intake be given the applicable hospital Quincy, MA 02169 Department 1-800-222-2237 CEO (or designee) cell number Austen Riggs Center 25 East Main Street Stockbridge, MA 02162 413-398-5511

Updated 4/5/2018 The Director of Emergency Psychiatric Services will manage all concerns/inquiries. After hours, ask to speak with the Behavioral Health Administrator on Call. The Director of Emergency Psychiatric Services can BayRidge Hospital escalate to the Director of 60 Granite Street Emergency Psychiatric Clinical Operations or Chief Lynn, MA 01904-2915 Services 781-477-6940 Medical Officer as necessary. The charge nurse will have the Baystate Franklin Medical Center numbers for reaching 164 High Street Mental Health Unit unit/psychiatry leaders for Greenfield, MA 01301-2613 24/7 contact 413-773-2595 Expedited Admissions.

This number will get you to the unit charge nurse. The unit charge nurse will have access to Baystate Medical Center numbers for reaching unit and 759 Chestnut Street psychiatry leaders for Expedited Springfield, MA 01199-0001 APTU 24/7 number 413-794-3360 Admissions calls.

Baystate Noble Hospital Request unit to contact Director 115 West Silver Street Westfield, MA Behavioral Health of Behavioral Health, Kelley 01086-3693 Inpatient Unit 413-568-2811 x5545 Crowley Ask for the charge nurse. The Parker North Adult Unit: nurse will have access to the Baystate Wing Hospital Parker North Adult 413-370-5269 numbers for reaching our 40 Wright Street Unit / Geriatric Psych Geriatric Psychiatry Unit: administrative and psychiatry Palmer, MA 01069-1187 Unit 413-370-8105 leaders. Ask to speak to the charge Berkshire Medical Center nurse, they will review the 725 North Street information with the attending Pittsfield, MA 01201-4124 Jones 3 nurse in charge 413-447-2474 psychiatrist

7:30am-4pm The admissions coordinator or Beth Israel Deaconess Hospital Admissions charge nurse will contact the Plymouth Coordinator Director or the psychiatrist on 275 Sandwich Street 4pm-7:30am Charge call to review the case for Plymouth, MA 02360 Nurse 508-732-8700 expedited admission.

The Admissions Coordinator will assure all relevant materials have been received for review and will then escalate the call to Beth Israel Deaconess Medical Center the Vice-Chair of Psychiatry (or One Deaconess Road Admissions Chair of Psychiatry in his Boston, MA 02215-5321 Coordinator 617-754-2036 absence).

Updated 4/5/2018 The Director of Emergency Psychiatric Services will manage all concerns/inquiries. After hours, ask to speak with the Behavioral Health Administrator on Call. The Director of Emergency Psychiatric Services can Beverly Hospital escalate to the Director of 85 Herrick Street Emergency Psychiatric Clinical Operations or Chief Beverly, MA 01915-1777 Services 781-477-6940 Medical Officer as necessary.

An admissions staff will answer the admissions line 24/7. If the admissions cannot be processed Bournewood Hospital in a routine fashion, the 300 South Street Director of Admissions and the Brookline, MA 02467 Admissions Line 1-800-468-4358 CMO will be contacted. Brigham and Women's Faulkner Hospital 1153 Centre Street Triage service will contact Boston, MA 02130-3446 Triage Service 617-983-7060 Chief of Psychiatry or Designee 6:30am - 10:30pm Behavioral Health Admissions Line Behavioral Health 10:30am - 6:30am Admissions Line: 508-862- Cape Cod Hospital Hospital Operator and 7352 27 Park Street page on-call Hospital Operator 508-862- Hyannis, MA 02601-5203 psychiatrist 5000 Ask for on-call psychiatrist

Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists Carney Hospital and will escalate to program 2100 Dorchester Avenue /facility level and/or system Dorchester, MA 02124-5666 24/7 Access Center 781-278-6670 leadership as warranted.

Behavioral Health CHA Cambridge Hospital Communications Center will 1493 Cambridge Street Behavioral Health contact the Chief of the service Cambridge, MA 02139-1099 Communication Center 617-665-1372 or designee Behavioral Health CHA Everett Hospital Communications Center will 103 Garland Street Behavioral Health contact the Chief of the service Everett, MA 02149-5095 Communication Center 617-665-1372 or designee

Updated 4/5/2018 Call number, remain on line for page operator. Ask for IPS (inpatient psych service) screening attending to be paged and the child psychiatry attending will hear referral information. If unit can consider, clinical information Boston Children's Hospital Inpatient Psych can be sent to: 300 Longwood Avenue Service Screening expeditedadmissions@childrens Boston, MA 02115-5737 Attending 617-355-6000 .harvard.edu

Monday - Friday 9am - The Behavioral Health 4pm: Behavioral Behavioral Health Response Response Team Contact or The Health Response Team Team: 413-582-2974 Inpatient Unit Charge nurse will Cooley Dickinson Hospital Other Hours: Inpatient Inpatient Behavioral Health have numbers for reaching 30 Locust Street Behavioral Health Unit Unit Charge Nurse: 413- unit/psychiatry leaders for Northampton, MA 01060-2093 (West 5) Charge Nurse 582-2151 Expedited Admissions.

Please note this is a Neurorehabilitation Unit (NRU)- non acute behavioral (post Curahealth – Stoughton Traumatic Brain Injury) patients 909 Summer Street only. NRU does not admit acute Stoughton, MA 02072-3396 Admissions 781-297-8658 psychiatric patients.

Emerson Hospital Psychiatric Triage will inform 133 Old Road to Nine Acre Corner the Medical Director or his Concord, MA 01742-4169 Triage Line 978-287-3516 designee of the request Enter #1 when prompted. Admissions Coordinator will Franciscan Hospital for Children contact Program Director or on 30 Warren Street Child & Adolescent call designee in Director’s Brighton, MA 02135-3680 Inpatient 1-800-333-0338 absence.

For payer representatives, intake coordinators will escalate to the intake director who has access to numbers for reaching administrative leadership. When Fuller Hospital DMH staff call regarding 200 May Street expedited admissions, they will South Attleboro, MA 02703-5522 24/7 Intake be given the applicable hospital Department 1-800-222-2237 CEO (or designee) cell number

Updated 4/5/2018 Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists Good Samaritan Medical Center and will escalate to program 235 North Pearl Street /facility level and/or system Brockton, MA 02301-1700 24/7 Access Center 781-278-6670 leadership as warranted.

Ask for the charge nurse. Charge nurse will alert the System Director for Behavioral Hallmark Health - Lawrence Memorial Health which triggers contact Hospital for on-call psychiatry and 170 Governors Avenue manages up to Chief of Medford, MA 02155 Inpatient Psychiatry 781-979-3310 Psychiatry as needed.

Ask for the charge nurse. Charge nurse will alert the System Director for Behavioral Hallmark Health - Melrose-Wakefield Health which triggers contact Hospital for on-call psychiatry and 585 Lebanon Street manages up to Chief of Melrose, MA 02176-3225 Inpatient Psychiatry 781-979-3310 Psychiatry as needed.

The clinician reached will involve the PES Coordinator, and will reach out to the on-call psychiatrist and may include Harrington Hospital at Hubbard both the Chief of Psychiatry and 340 Thompson Road Psychiatric Emergency Vice President of Behavioral Webster, MA 01570 Services 508-765-3064 Health.

The clinician reached will involve the PES Coordinator, and will reach out to the on-call psychiatrist and may include Harrington Hospital both the Chief of Psychiatry and 100 South Street Psychiatric Emergency Vice President of Behavioral Southbridge, MA 01550-4047 Services 508-765-3064 Health. Heywood Hospital Adult Mental Health Adult Unit: 978-630-6377 242 Green Street Unit / Geriatric Psych Geri Psych Unit: 978-630- Unit staff will page the Nursing Gardner, MA 01440-1373 Unit 6325 Director High Point Hospital The admissions department will 52 Oak Street escalate call to the Hospital Middleborough, MA 02346 774-213-8435 774-213-8435 Administrator or Designee

Access staff will coordinate with BH Navigators/ESPs and Holy Family Hospital at Merrimack attending/on-call psychiatrists Valley and will escalate to program 140 Lincoln Avenue /facility level and/or system Haverhill, MA 01830-6798 24/7 Access Center 781-278-6670 leadership as warranted.

Updated 4/5/2018 Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists Holy Family Hospital and will escalate to program 70 East Street /facility level and/or system Methuen, MA 01844-4597 24/7 Access Center 781-278-6670 leadership as warranted. The Charge RN will notify the Holyoke Medical Center Director of Behavioral Health 575 Beech Street and/or the Behavioral Health Holyoke, MA 01040-2296 Charge Nurse 413-534-2593 Administrator on Call

For payer representatives, intake coordinators will escalate to the intake director who has access to numbers for reaching administrative leadership. When HRI Hospital DMH staff call regarding 227 Babcock Street expedited admissions, they will Brookline, MA 02446-6799 24/7 Intake be given the applicable hospital Department 1-800-222-2237 CEO (or designee) cell number

Ask for the resource nurse. The resource nurse will contact the on-call psychiatrist to review any presentation. If necessary, the on-call psychiatrist can reach out to the Director of Marlborough Hospital Behavioral Health or Medical 157 Union Street Director to resolve any concerns Marlborough, MA 01752-1297 Resource Nurse 508-486–5544 or questions. Call number and talk directly with the resource nurse managing admissions. The resource nurse will engage the Massachusetts General Hospital medical director and admission 55 Fruit Street Blake 11 Adult team as needed. Boston, MA 02114-2696 Inpatient Psychiatry 617-724-9110

The Intake Service will escalate McLean Hospital the call to the appropriate 115 Mill Street clinical or administrative Belmont, MA 02478-9106 Intake Line 617-855-3141 leadership available on call

MetroWest Medical Center - Leonard Department will escalate to the Morse Campus Director of Psychiatric Access 67 Union Street Psychiatric Services or Executive Director of Natick, MA 01760-6089 Department 508-650-7380 Behavioral Medicine

Updated 4/5/2018 Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists Morton Hospital and will escalate to program 88 Washington Street /facility level and/or system Taunton, MA 02780-2499 24/7 Access Center 781-278-6670 leadership as warranted.

Contact the Admissions Coordinator to make the initial referral and provide clinical information. Clinical information from the referring provider will be reviewed with the Medical Director to determine if the referral can be accommodated on the unit. The Admissions Coordinator will communicate this decision back to the referral source. Further discussion can be facilitated with the Medical Director as needed. If the referral request Mount Auburn Hospital Wyman Center needs to be escalated further, it 330 Mount Auburn Street Cambridge, Admissions can be escalated to the Chair of MA 02138-5597 Coordinator 617-499-5284 the Department of Psychiatry.

Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists Nashoba Valley Medical Center and will escalate to program 200 Groton Road /facility level and/or system Ayer, MA 01432 24/7 Access Center 781-278-6670 leadership as warranted.

Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists New England Sinai and will escalate to program 150 York Street /facility level and/or system Stoughton, MA 02072 24/7 Access Center 781-278-6670 leadership as warranted. Newton-Wellesley Hospital 2014 Washington Street Triage staff will contact the Newton, MA 02462 Psychiatric Triage 617-243-6319 Administrator on Call

Updated 4/5/2018 Psych Triage will call the Doctor-on-call and the Administrator on-call for Psych Triage. The Administrators and Psych Triage staff have access to the Clinical/Nursing Director North Shore Medical Center, Salem for each unit and the Executive Hospital Director for Psychiatry and 81 Highland Avenue Mental Health, if necessary. Salem, MA 01970-2768 Psychiatric Triage 978-354-4550

Psych Triage will call the Doctor-on-call and the Administrator on-call for Psych Triage. The Administrators and Psych Triage staff have access to the Clinical/Nursing Director North Shore Medical Center, Union for each unit and the Executive Hospital Director for Psychiatry and 500 Lynnfield Street Mental Health, if necessary. Lynn, MA 01904-1487 Psychiatric Triage 978-354-4550

Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists Norwood Hospital and will escalate to program 800 Washington Street /facility level and/or system Norwood, MA 02062-3487 24/7 Access Center 781-278-6670 leadership as warranted.

For payer representatives, intake coordinators will escalate to the intake director who has access to numbers for reaching administrative leadership. When DMH staff call regarding Pembroke Hospital expedited admissions, they will 199 Oak Street 24/7 Intake be given the applicable hospital Pembroke, MA 02329-1953 Department 1-800-222-2237 CEO (or designee) cell number The admission department or Providence Behavioral Health Hospital nursing supervisor will contact 199 Oak Street Inpatient Admission the Chief Medical Officer or Pembroke, MA 02329-1953 Department: The HUB 413-748-9697 designee.

Triage team will contact the Signature Healthcare Brockton Hospital admitting/consulting 680 Centre Street psychiatrist to reach unit leaders Brockton, MA 02302-3328 Triage Team 508-941-7851 for Expedited Admissions

Updated 4/5/2018 Select option 1. Admissions staff will take name and call back number then escalate to Admissions Director and Medical Director. Admissions Southcoast Behavioral Health Director will call insurance if 581 Faunce Corner Road indicated and Medical Director Dartmouth, MA 02714 Admissions Office 508-207-9800 will call DMH if indicated.

Access staff will coordinate with BH Navigators/ESPs and attending/on-call psychiatrists St. Anne's Hospital and will escalate to program 795 Middle Street /facility level and/or system Fall River, MA 02721 24/7 Access Center 781-278-6670 leadership as warranted.

Access staff will coordinate with BH Navigators/ESPs and St. Elizabeth's Medical Center/SEMC @ attending/on-call psychiatrists Carney and will escalate to program 736 Cambridge Street /facility level and/or system Boston, MA 02135-2997 24/7 Access Center 781-278-6670 leadership as warranted.

Department will escalate to the St. Vincent Hospital Director of Psychiatric Access 123 Summer Street Psychiatric Services or Executive Director of Worcester, MA 01608-1309 Department 508-650-7380 Behavioral Medicine

Intake clinician will call Dr. Taravista Behavioral Health Hassan, Director of the Child 85 Patton Road Service. In his absence, Intake Devens, MA 01434 Intake Line 978-615-5200 will call Dr. Fulwiler, CMO. The nurse in charge will contact Tufts Medical Center the psychiatrist on call who will 800 Washington Street contact the Medical Director as Boston, MA 02111-1153 Admissions 24/7 617-636-8935 needed The intake person will be UMass Memorial HealthAlliance- escalate the call and contact the Clinton Medical Director and the 201 Highland Street Program Director who will Clinton, MA 01510 Intake Line 774-696-7659 follow-up ASAP UMass Memorial Medical Center – The nurse in charge will contact PTRC the psychiatrist on call who will 26 Queen Street contact the Medical Director as Worcester, MA 01655 Nurse in charge 508-334-2670 needed UMass Memorial Medical Center- 8 East 55 Lake Avenue North Worcester, MA The shift resource nurse will 01655-0001 Resource Nurse 774-443-2761 contact the on-call physician

Admissions Intake Coordinators have contact for all hospital Walden Behavioral Care leadership. They will contact 9 Hope Avenue Admissions the Director of Admissions and Waltham, MA 02453-2711 Department 888-791-1004 COO for review

Updated 4/5/2018 The Director of Intake is available/on-call 24/7 and is Westborough able to address emergent issues 300 Friberg Parkway 24/7 Intake or consult with CEO or Westborough, MA 01581 Department 877-590-0416 designee in real time.

Whittier Pavilion The admissions rep will contact 76 Summer Street the administrator or medical Haverhill, MA 01830 Admissions 800-215-8003 director at the request of DMH.

Updated 4/5/2018