2012 Annual Report
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www.mainroads.wa.gov.au 2012 ANNUAL REPORT Providing safe and e cient road access that will enhance community lifestyles and ensure economic prosperity #6408 jaz.com.au ABOUT THIS REPORT Welcome to our 2011-12 Annual and Sustainability Report. This report is designed to provide you with easy to read information on how we performed over the past 12 months in our custodianship of Western Australia’s State road network. We take a comprehensive look at the services that were delivered to the Western Australian community over the past year. We remain committed to being recognised as a sustainable, transparent and responsive organisation. We want to keep stakeholders, the community and the Government well » LEADERSHIP – provides an overview informed of our operations. This report highlights, recognises from the Director General Transport and and addresses any successes, challenges and opportunities that Managing Director and introduces you to we face. our Corporate Executive team. We continue our efforts in Sustainability Reporting by fulfilling » PERFORMANCE – reviews the services we the requirements of Application Level B of the Global Reporting provide to the community for each of the Initiative Index Sustainability Reporting Guidelines. The report Programs for which we receive funding. content is governed by our reporting processes that cover » IMPROVEMENT AND INNOVATION – content materiality and inclusiveness. reports on our endeavours to continually We begin with the Year in Review presenting a snapshot of our improve and be innovative in our workforce, performance and financial highlights, together with a summary safety and environmental practices whilst of our performance scorecard. enhancing relationships. » GOVERNANCE – ensures consistency in The remainder of the report is structured in keeping with our our business practices. Corporate Governance framework to showcase how we direct and manage our business activities to optimise performance, regulate compliance and deliver value for our customers and are categorised as follows: O NLINE ANNUAL REPORT As only limited copies of the Annual Report are produced, you may access our online Annual Report on the Main Roads website in the About Main Roads, Publications section. Our 2012 online report has been designed with accessibility and readability in mind to take into account the diverse needs of our online audience. Our efforts have continued to focus on the improved readability and accessibility of our report. The simplified design and layout is maintained with our online Annual Report to continue providing an enhanced reading experience and quick access to specific sections of the report. As part of our continuous improvement approach we welcome any feedback you might have on this report. Additionally, your queries on any aspect of the activities undertaken by Main Roads or suggestions on how we can enhance the information we provide are also welcome. To offer your comments or ask a question, please contact the Manager Business Performance by: PHONE: 138 138 WEB: www.mainroads.wa.gov.au and click on Contact Us MAIL: Write to us at Main Roads Western Australia, PO Box 6202, East Perth, WA 6892 VISIT: Call into any of our offices located throughout the State. STATEMENT OF COMPLIANCE T o the Honourable Troy Buswell MLA, BEc Treasurer; Minister for Transport; Emergency Services In accordance with Section 63 of the Financial Management Act 2006, we hereby submit for your information and presentation to Parliament the Annual Report of the Commissioner of Main Roads for the year ended 30 June 2012. The Annual Report has been prepared in accordance with the provisions of the Financial Management Act 2006. M enno Henneveld Reece Waldock Managing Director of Main Roads Accountable Authority 17 August 2012 Commissioner of Main Roads 17 August 2012 1 About Us OUR PURPOSE Is to provide safe and efficient road access that will enhance community lifestyles and ensure economic prosperity. OONUR VISI Is to be recognised for excellence in customer service and world-class road access. O UR STAKEHOLDERS Include every person who lives or does business in Western Australia. A wide range of groups are consulted within the course of conducting our business, including community, business and Government stakeholders and representatives. OT UR S RATEGIC DIRECTION Is to achieve excellence through inspiring leadership and strong collaborative relationships. There are five strategic areas of focus that will assist in achieving this: »P roviding the right roads for Western Australia »M aking roads work for the community »C reating our workforce of the future » Inspiring leadership » Enhancing relationships. O UR VALUES Form the foundation upon which Main Roads is built. They represent our culture, guide our behaviours and influence the decision-making process and relationships with each other, our customers and partners. Our values are: Roads Matter Working Together Taking pride in managing the road network Enhancing relationships and teamwork. for the benefit of the community. Professionalism E mbracing Challenge Providing high levels of expertise in Anticipating and taking up challenges. delivering our services. E xcellence in Customer Service Family Understanding and providing what is Respecting and supporting our customers, important to our customers. the community and each other. 2 Main Roads Western Australia 2012 Annual Report O UR ROLE In Western Australia, as the State road authority of one of the most widely geographically distributed road networks in the world, is to manage and provide access to all road users across the State. We work closely with our portfolio colleagues and Local Government to plan, build and maintain an integrated and efficient world-class road transport network of over 18,500 kilometres. We manage more than $41 billion of assets (road assets valued at $39 billion) that support the needs of all road users across the State. We operate from 10 regions located throughout the State: Area Covered Population S tate Roads Region ( Thousand Km2) ( Thousand) (Km) 1 Gascoyne 134 10 995 2 Goldfields-Esperance 953 55 2,202 3 Great Southern 49 59 1,560 4 Kimberley 424 34 2,246 5 Metropolitan 5 1,583 846 6 Mid West 285 52 2,645 7 Pilbara 510 46 2,737 8 South West 29 233 1,745 9 Wheatbelt North 100 49 1,971 10 Wheatbelt South 57 23 1,554 Total 2,546 2,144 18,501 OU UR S STAINABLE APPROACH A Sustainability Performance Framework with associated plans and policies is under development. It will clarify Is to strive to be an organisation that integrates our long-term priorities and has been generated from economic, social and environmental aspects into our a gap analysis process that utilised staff input from decision making and seek positive outcomes in each. Sustainability Awareness Workshops and external Our Sustainability Policy states that, “Main Roads are sustainability frameworks. Further details can be found committed to creating lasting benefits through an on our website. integrated consideration of the social, environmental and economic aspects in all that we do”. We will manage, To ensure our ongoing performance on sustainability operate and develop a road transport system that issues of importance to our business and our meets the needs of today, without compromising the stakeholders we conduct an annual materiality review natural, human and financial capital on which future that draws from our corporate commitments, our generations will depend. Through the adoption of our key business and environmental risks, our corporate own Sustainability Policy and Strategy we will improve stakeholder engagement processes and media and and strengthen the way we meet community needs. ministerial topics. Our key topics can be found in the Sustainability Section of the Main Roads website. A bout Us 3 4 Main Roads Western Australia 2012 Annual Report Contents Year In Review 6 Our Highlights 6 Our Financial Summary 7 CHOGM Success 9 Our Performance Scorecard 10 Leadership 12 Director General Transport Foreword 12 Managing Director's Message 13 Our Corporate Executive Team 16 Performance 23 Road Safety 24 Road Efficiency 28 State Development 34 Maintenance 38 Community Access 42 Office Of Road Safety 46 Road Management 52 Improvement & Innovation 58 Significant Challenges & Opportunities 58 Environmental Practices 60 Enhancing Relationships 64 Our People 72 Safety, Health & Wellbeing 82 Governance 89 Our Principles 89 Performance Measures And Financial Statements 102 Statement of Certification 102 Key Performance Measures 106 Financial Statements and Notes 117 Appendices 159 Index 166 Glossary 169 Acronyms 170 Contents 5 Year In Review Our Highlights WORLD LEADERS GATHER G ATEWAY WA With more than 200 traffic management Minister announces details of a visionary personnel we managed to keep Perth plan to address future road needs for the moving during the largest gathering of growing Perth airport and surrounding world leaders ever in Australia. industrial areas. 700 Motorcades $1 billion ONE STOP SHOP COMMUNITY SATISFACTION Bringing together four agencies into a Overall community satisfaction with our one stop shop is enhancing productivity services continues to be high. making movement of oversize loads safer, quicker and more efficient. Cutting red tape 95% BUNESI SS EXCELLENCE ROEW HIGH AY INTERCHANGE Following external evaluation we are While saving $11 million we have recognised with the highest award in 2011 improved safety and efficiency by against the Australian Business Excellence allowing