DR HACZEWSKI AND PARTNERS MANOR FARM MEDICAL CENTRE MANGATE STREET PE37 7QN

Oak Farm Surgery Road PE37 8EF • MAIN ROAD Narborough PE32 1TE www.swaffham-doctors.co.uk Practice Nurses Ruth Holden RN Naomi Lovick RN Welcome To The Practice Sandra Powell RGN (2) Jane Hewlett RGN Practice nurses are available for dressings, injections, immunisations, ECGs, ear syringing, cervical The Practice smears, family planning, nebulizer treatment, blood pressure checks, suture removal and advice on minor health problems both in their daily surgeries and in our health promotion clinics. Manor Farm Medical Centre was converted from a barn in 2001. It offers a pleasant and The PCT also employs district nurses and health visitors who work from within the Medical Centre. welcoming atmosphere in a combined traditional and modern setting. The practice is situated close to the centre of Swaffham and has ample parking and easy access for the disabled. Healthcare Assistants The practice is part of West Clinical Commissioning Group (CCG) and covers an area Terri Wilkinson Susan Phillips of approximately 8-10 mile radius (see map on the back cover). The healthcare assistants are here to assist the nurses with everyday routine procedures such as blood tests, ECGs, blood pressures and assist with the clinics by recording patients’ weight, The Doctors height etc. This allows the nurses time to concentrate on the management of our patients with asthma, diabetes and chronic heart disease. Dr Ian Haczewski MBBS (1983 London) DRCOG MRCGP (1987) DFFP (1987) Partner Dr Ciara Killeen MB BCh BAO MRCPI MRCGP (1992 Royal College of Surgeons Dublin) Dispensers Partner Tracey Smith (Lead Dispenser) Dr Stephen Higgins MBBS (1999 London) Partner Ruth Melladay Julie Brumby Dr Joanna Skinner MCBhB (2002 Edinburgh) DRCOG BSc (Hons) MSc Partner Tracey Nunn Claire Potter Dr Amreetha Devar MBBS MRCGP DFSRH DFFP DRCOG (Locum) Lilian Potter Laura Allen (Dispensing Assistant) Dispensers offer complete dispensing services from 8.30am - 6.30pm Monday to Friday, in a Practice Staff fully equipped and computerised dispensary. All our dispensers are trained to comply with current recommendations. Practice Manager David Brammer Health Visitors David Brammer manages all non-clinical administration in the practice. Our health visitors have special responsibilities to mothers and children. They are based at Swaffham Community Hospital and can be contacted by dialling their direct line (see Useful Please contact David if you have any comments or suggestions about the delivery of patient Telephone Numbers on the back cover of this booklet). services at the practice. Community Nurses Receptionists Administration The community team of nurses cares for our patients who need nursing at home. They are based Debbie Peters (Reception Manager) Sue Offley (Secretary) at Swaffham Community Hospital and can be contacted by leaving a message at reception Deborah Candeias Sue Kszystyniak (Nurse Admin Support) or dialling their direct line (see Useful Telephone Numbers on the back cover of this booklet). Hannah Sandle Rachel Joachim (Finance Lead) Sharon Collier Shirley Savage (Data Clerk) Emergencies Wendy Price Mark Manning (IM&T Lead) These will be dealt with as soon as possible at all times: Rebecca Barnard Sarah Wicks (Admin) During the day (8.30am - 6.30pm) Swaffham (01760) 721700 At night and at weekends (6.30pm - 8.30am) NHS 111 Receptionists are your first point of contact with our practice. They will try to meet all your When you ring these numbers you will be asked to give your details, a brief description of requirements. Advice that they give is strictly in accordance with guidelines laid down by the your ailment and told the on-call doctor will call you back as soon as he can. practice manager and the doctors. In life-threatening emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains, telephone 999. Prescriptions The practice dispenses for all patients who live more than one mile from the surgery. Repeat prescriptions should be ordered either online at Swaffham-doctors.co.uk, by returning your computer order form or by telephone on Swaffham (01760) 722971. The completed prescriptions may then be collected from Swaffham surgery or, if more convenient for you, at either of our branch surgeries, within surgery hours. Repeat prescriptions will normally be ready for collection within 48 hours (two working days) of your written or phoned request arriving at the surgery, Saturday not included. Home Visits If you are too unwell to visit the surgery, please ring before 10.00am where possible, with full details. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. Home visits are at the discretion of your doctor. Please do not ask your doctor to call unless the patient is genuinely too ill to come to the surgery. A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Simply tell the receptionist on arrival. Appointments A full appointment system is employed but urgent cases will be seen the same day. We will do our best to keep to the appointment time, but emergencies do occur. Children under 16 should be accompanied by an adult. If you cannot keep your appointment, please inform us. Why Not Stay In The Comfort Of Your Own Home? Whilst the practice will endeavour to fulfil your request for a particular doctor, it might not always be possible and if this were to be the case, an explanation would be offered. Homecare allows patients to enjoy the comfort and security of living in their Online bookings - both convenient and easy to use. Ask to register at reception. own homes. The Care in the Community Act, which became law in the early 1990s stated that people who were finding it difficult to manage at home, through Surgery Times infirmity, illness or disability, should be given the help and support they needed Swaffham to allow them to live in the community, amongst their friends and relatives, for Monday to Friday 9.00am - 6.30pm Extended Hours: Monday 6.30 - 7.15pm as long as they were willing or able to do so. Advertising Feature Necton There is a wide range of services available from both the local council and Monday 2.00 - 6.00pm private homecare agencies who are dedicated to providing those in need with the Wednesday 9.00 - 11.30am (Dr Haczewski/Dr Killeen) correct levels of help and support they require. These services do vary anything Friday 9.00 - 11.30am (Dr Higgins/Dr Skinner) from a minimum of half an hour a day up to continuous 24-hour care. They cover various areas such as personal care, respite, domestic and social care, household Narborough duties, shopping etc - in fact, anything the patient may need. Monday 9.00 - 11.30am Thursday 9.00 - 11.30am The patient can also expect daily or live-in help to be carried out by trained carers or by qualified nurses where required. The overall aim is to enable patients to Disabled Access have a high standard of care and to improve their quality of life whilst remaining Wheelchair access to the medical centre is through either the main door or the side access. in the comfort of their own homes. If you believe you would benefit from this There is a ramp for easy access for wheelchair patients at the Swaffham, Necton and Narborough type of assistance then you can contact your local care agency who will then surgeries. Disabled patients’ WCs are provided and there is a wheelchair available at Swaffham assess your needs. if required. To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. What is Massage Therapy? Health Advisory Clinics Massage originated in China and is one of the All women aged 25 - 49 years are offered a smear test every three years, including breast oldest and simplest forms of therapy. It is a system of pressing and kneading different areas of the examination then at five year intervals until age of 65, where appropriate. By appointment body, which can relieve pain, relax, stimulate, and with the practice nurse. tone the body. Home visits available Child Health And Immunisation or book directly with the clinic Massage works on the soft tissues which can We recommend full immunisation for all pre-school children. Development and health checks (see website for details) improve muscle tone. Although it normally affects those muscles just under the skin, the benefits may Advertising Feature are performed by the doctors. By appointment. Offering a wide range of treatments also reach the deeper layers of muscle and possibly designed to give relaxation and a even the organs. Of course, there is the added bonus Minor Surgery feeling of well-being - each tailored that it also creates a pleasant sensation on the skin This is performed under local anaesthetic in the surgery, as arranged by the doctors. to your individual needs. Massage may help to improve Massage can also help with a person’s mood and Health Promotion quality of life associated with is known to reduce the symptoms of anxiety and The aim of promoting health is to try to identify risk factors at an early stage and prevent them stress and related health depression. problems and symptoms. from causing ill health. For this reason we will ask about drinking and smoking habits and A single massage will be enjoyable, but the effects measure your blood pressure and weight from time to time. This is especially wise in people of massage are cumulative and a course of massage treatments will bring the most benefits. with a family history of heart disease, diabetes or stroke. Examinations are offered for all new patients and for existing patients every three years. If a Massage Therapist is registered with the Tel: 01362 687760 or 07981 061266 Complementary and Natural Healthcare Council Email: [email protected] (CNHC) or the Federation of Holistic Therapists Services Offered (FHT), you can be confident that they are properly www.sianjamesholistic.co.uk trained, qualified and fully insured. Complementary Medicine Acupuncture is available to our patients on the NHS and privately to others. Beat The Burglar OK, lets talk security! Antenatal Care What is contained in our houses? Not only our ALARMING UK Ltd are leading designers, suppliers Full pregnancy care and postnatal checks are available in conjunction with the community valuables, often possessions that have taken us a and installers of security and alarm systems. midwife. Doctors look after their own patients. Antenatal clinics are on Fridays at Swaffham lifetime to collect and are beyond value, but most If you need reassurance, protection, safety and and Wednesdays at Necton. important of all, our family. So for your health and peace of mind, call us for a FREE no obligation peace of mind it is important that they are protected. survey and quotation. Family Planning We’d be delighted to talk to you! Imagine your feelings knowing your house has All aspects of family planning advice are available. been entered by strangers while you were out. INTRUDER AND SECURITY SYSTEMS Many victims report feelings of feeling dirty by the FULL INSTALLATION & MAINTENANCE Flu Vaccination violation of their personal space, some people feel 24 HOUR CENTRAL STATION MONITORING An influenza vaccination is particularly recommended for patients with heart, lung or kidney so bad that they wish to move immediately. Many AND CALL OUT disease, diabetes and residents of nursing and rest homes. Please contact the reception staff alarm installation companies will confirm that they SYSTEM UPGRADES in October for details of the vaccination dates and to make an appointment. If you are unable are often called in to fit an alarm after a burglary CCTV & ACCESS to attend the surgery, a home visit will be arranged to undertake this facility. Advertising Feature has happened. CONTROL Overcome these problems and concerns by calling Asthma And Diabetic Clinics your local alarm installer, ensure they are NACOSS These are held on a regular basis by appointment with the practice nurse. Certificate No. (National Approval Council of Security Systems) NAC/G/2836 registered and therefore meet the highest British Non-NHS Examinations and European standards of design and installation. The doctors are happy to carry out medicals, eg insurance and driving licence, by appointment Don’t leave it until it’s too late. Call your local 01362 687859 outside surgery hours. Please telephone for an appointment. Ask at reception for the charges alarm installer now for a free survey and quotation. www.alarminguk.com for these services.

Attract more business by placing your advert here. Simply call 0800 0234 196. Immunisations THE Children SWAFFHAM The current recommended schedule is: FUNERAL HOME 2 months Triple (diphtheria, tetanus, pertussis), polio, hib (haemophilus) & pneumonia CHAPMANS FUNERAL SERVICES 3 months Triple (diphtheria, tetanus, pertussis), polio, hib (haemophilus) & men c Three generations of the Gaskin family (meningitis) Guaranteed Pre-Payment Funeral Plans 4 months Triple (diphtheria, tetanus, pertussis), polio, hib (haemophilus), men c Members of S.A.I.F. (meningitis) & pneumonia Lynn Road, Swaffham PE37 7AY 12+ months hib & men c (meningitis)

3-4 years Pre-school booster of diphtheria, tetanus, polio plus pertussis; 2nd MMR 01760 721305 (measles, mumps & rubella), hib (catch-up) www.swaffhamfuneralhome.co.uk 14 -16 years Booster - diphtheria, tetanus & polio

Fed up with Are you worried about glasses or your weight? Our Responsibilities To You contact lenses? Cambridge Weight Plan could be the answer We are committed to giving you the best possible service. Your Independent Cambridge Consultant: Whether you have cataracts or not, Names: People involved in your care will give you their names and ensure that you know how Refractive Lens Replacement surgery Don’t wait...Call today: may be a treatment option for you. to contact them. The surgery should be well signposted and the doctors’ or nurses’ names are Lesley Wales indicated on their surgery rooms. Contact your local eye clinic for advice T 01760 724852 on laser and other refractive options. M 07507 738560 E [email protected] Waiting Time: We run an appointment system in this practice. You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes NO CONSULTING FEE in the waiting room without receiving an explanation for the delay. Business-generating Pay - Monthly Access: You will have access to a doctor rapidly in case of emergency, within half a working websites from £24 per month day in cases of urgency and otherwise within three working days. We will arrange a home and no up-front charges. visit as appropriate for those who are too ill or infirm to be brought to the surgery. Call 0800 612 1408 Telephone: We will try to answer the phone promptly and to ensure that there are sufficient or email us at staff available to do this. You should be able to speak to a doctor by telephone. [email protected]

To advertise your business to our patients on low cost, easy payment terms call 0800 0234 196. Test Results: If you have undergone tests or x-rays ordered by the practice, we will inform you AWARD WINNING CARING HOMES of the results at your next appointment. If no further appointment needs to be arranged, we will advise you when and how to obtain the results. Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or religious and cultural beliefs. Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive that information which directly affects your health and the care being offered. Health Promotion: The practice will offer patients advice and information on steps they can take to promote good health and avoid illness and on self-help which can be undertaken without reference to a doctor in the case of minor ailments. Health Records: You have the right to see your health records, subject to limitations in the law. Referrals: If your doctor believes that you need a second opinion, then they will arrange this. Routine referral letters for hospital appointments will normally be dispatched within three working days of the referral being agreed with the doctor. Urgent referrals for hospital appointments may be electronically transmitted, faxed, telephoned or provided as a handwritten note for the patient to take to the hospital. Choose and Book: This service enables patients to choose a convenient place, date and time for their initial hospital appointment. All patients in can choose from one of four or Oak Manor • En-suite Rooms five hospitals commissioned by their CCG. The GP and patient discuss any clinical restrictions DEMENTIA NURSING • Full & Varied Activities that apply to the patient's choice of service(s) and any personal preferences they may have. , NR19 2PG Programme The appointment can be booked immediately with the GP or with other practice staff while Freephone 0808 137 1459 • Palliative & Continuing Care the patient is at the surgery, or, if the patient wishes to book later, after consulting with work, family or friends, they are provided with a printout of their appointment reference number • Home Cooked Food and information on how to book over the phone via a booking management service or the Necton Grange • Gracious Day Rooms internet. If the patient does not make a booking, their GP and the booking management RESIDENTIAL CARE • Personalised Care Plans service are alerted so they can initiate any follow-up action. This is a big step in giving patients Swaffham, PE37 8HY greater involvement in the choices and decisions about their treatment. Freephone 0808 155 2444 • Staff Trained to the Highest Standards on 24hr Duty Sanford House Your Responsibilities To Us NURSING & DEMENTIA CARE Help us to help you East , NR19 2SD Please let us know if you change your name, address or telephone number. Freephone 0808 166 1334 Please do everything you can to keep appointments. Tell us as soon as possible if you FBS cannot. Otherwise, other patients may have to wait longer. We need help too. Please ask for home visits by the doctor only when the person is too ill www.caringhomes.org email [email protected] to visit the surgery. Contact the surgery between 8.30 and 10.00am to arrange a home visit.

Attract more business by placing your advert here. Simply call 0800 0234 196. Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters. Test results take time to reach us, so please do not ring before you have been asked to do Let our practice so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice. publications We ask that you treat the doctors and practice staff with courtesy and respect. Please read our practice booklet. This will help you to get the best out of the services we promote your offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything. business Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it. for you! Please ask if you wish to see your doctor. You can discuss any medical matter with the doctor, including asking for a second opinion. Please speak to the practice manager if you wish to see your medical records. This can be arranged by appointment. There may be a fee payable.

Complaints We endeavour to give you the best service possible at all times but there may be occasions when you feel you wish to express dissatisfaction. To place a business building Our Practice Complaints Procedure is part of the NHS system for dealing with complaints, and it conforms to national criteria. advertising feature in our vitally How To Complain We hope that most problems can be sorted out easily and quickly, at the time they arise and important Practice Booklets with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like to know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish exactly what happened and Appointment Cards more easily: simply phone • Within six months of the incident that caused the problem • Or within six months of discovering that you have a problem, provided this is within 12 Veronica Smith months of the incident. Complaints should be addressed to David Brammer, the Practice Manager, or any of the doctors. Alternatively, you may ask for an appointment with David Brammer in order to discuss your now on 0800 612 1516. concerns. He will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. What We Shall Do Confidentiality We shall acknowledge your complaint within two working days and aim to have looked We ask you for personal information so that you can receive appropriate care and treatment. into your complaint within 10 working days of the date when you raised it with us, provided This information is stored electronically and we are registered under the Data Protection Act. the appropriate personnel are not away from the surgery. We shall then be in a position to The practice will ensure that patient confidentiality is maintained at all times by all members offer you an explanation, or a meeting with the people involved. When we look into your of the practice team. However, for the effective functioning of a multi-disciplinary team it complaint we shall aim to: is sometimes necessary that medical information about you is shared between members of • Find out what happened and what went wrong the team. This will be done in accordance with the Data Protection Act. This enables us to analyse various • Make sure you receive an apology, where this is appropriate aspects of health care and to produce an annual practice report. • Identify what we can do to make sure the problem does not happen again Change Of Personal Details • Arrange for you to discuss the problem with those concerned, if you would like this. It may Please advise reception if you change your name, address or telephone number. It would be a be helpful to use the services of an independent, trained conciliator appointed by the local great help if you would also ensure that we have your telephone number and your postcode. Health Authority. How To Contact Your Doctor Complaining On Behalf Of Someone Else All consultations are by appointment which can be made in person or by telephone between Please note that we keep strictly to the rules of medical confidentiality. If you are complaining 8.30am and 6.30pm. Where possible the appointment will be with your own doctor. Patients on behalf of someone else, we have to know that you have his or her permission to do so. A who need to be seen urgently will always be seen on the day. Some problems can be resolved note signed by the person concerned will be needed, unless they are incapable (because of over the telephone. illness) to provide this. Laboratory Specimens Specimens are sent to the hospital Monday to Friday. If you are asked to bring a specimen on Further Steps those days please ensure that we receive it before 12 noon. We hope that if you have a problem, you will use our practice complaints procedure, and we will reach a resolution of it locally. Medical Examinations Medical examinations for special purposes, such as fitness to travel, pre-employment, insurance, We believe this will give us the best chance of putting right whatever has gone wrong and driving medicals etc are undertaken outside normal surgery hours. A fee will be payable. Please an opportunity to improve our practice. However, this does not affect your right to approach contact the surgery to make an appointment. Fees are clearly displayed in the reception area. the Patients Advisory Liaison Service (PALS) if you feel you cannot raise your complaint with us OR if you are dissatisfied with the result of our investigation. New Patients You should contact: It is necessary for all new patients who wish to register with the practice to book an appointment PALS for a health screening examination. On registering as a new patient, you will be offered a Lakeside 400 health check with the nurse. Old Chapel Way Online Services Business Park We will be offering a wide range of online email and texting services in 2015. Please ask reception to register you for this service. NR7 0WG Results Of Medical Tests Tel: 0800 587 4132 These may be obtained by ringing (01760) 721786 after 2.00pm. The receptionist may then Comments/Suggestions inform you of the result, or she may ask you to arrange an appointment with your doctor to We are very happy to receive constructive comments and suggestions for improving our discuss your result. It is practice policy only to give results of medical tests to patients over service to patients. Please email, write or speak to the practice manager. 16 and to the parents of those below this age. Staff Protection What Rates As A Medical Emergency? A “Zero Tolerance” policy towards violent, threatening and abusive behaviour is now in place For any of the following, attend the nearest accident and emergency department or call 999 throughout the National Health Service. The staff in this practice have the right to do their for an ambulance: work in an environment free from violent, threatening and abusive behaviour and everything • Chest pain (if suspected heart attack, call an ambulance at once). will be done to protect that right. • Unconsciousness. At no time will any violent, threatening or abusive behaviour be tolerated in this practice. • Heavy blood loss. If you do not respect the rights of our staff we may choose to inform the police and make • Suspected broken bones. arrangements for you to be removed from our medical list. • Severe breathing difficulties. • Head injury. • Deep wounds - eg stab wounds. NHS 111 This is a new NHS telephone number being introduced to help make it easier for you to access Friends Of Manor Farm (Patient Participation Group) local health services. If you live in, or are visiting Norfolk and Waveney, you can now call 111 A group has been formed consisting of patients, doctors and surgery staff to share information when you need medical help fast, but it is not a 999 emergency. and ideas to improve health care. It’s your surgery - have your say! New members are always You will be assessed, given advice and directed straightaway to the local service that can welcome. Contact the practice manager for further details. help you best. That could be A&E, an out of hours GP, a minor injuries unit, community nurse, emergency dentist or a late opening chemist. A Guide To Information Held About You Or The Person You can ring the 111 number 24 hours a day, 7 days a week, 365 days a year. You Are Caring For Calls from landlines and mobile phones are free. Why Do We Need Information About You? You should use the NHS 111 service if: The main reason we collect information about you is: • To help you in the provision of your health care and treatment. • You need medical help fast, but it is not a 999 emergency • To assist staff in reviewing the care they provide for you to ensure that it is of the highest • You think you need to go to A&E or another NHS urgent care service standard (this type of information is only used by staff directly involved in your care).

• You don’t know who to call for medical help or you don’t have a GP to call; or Your Information Is Also Used: • To try to improve the health of the general public. • You require health information or reassurance about what to do next • To help in the management of the NHS and in planning for future services. For less urgent health needs, you should still contact your GP or local pharmacist in the usual way. • To ensure that staff receive suitable training and education. For immediate, life-threatening emergencies, continue to call 999. • To prepare statistics on NHS performance and activity. • To investigate complaints or legal claims. • To support clinical audit. NHS Walk-in Centre • In research approved by the local Research Ethics Committee. Norfolk’s Walk-in Centre (WIC) is there to help with minor injuries, illnesses, emergency If anything to do with the research would involve you personally, you will be asked if you wish contraception and health advice. The WIC is located at Timber Hill, Level 4, Castle Mall, Norwich to take part and any identifiable results would not be published without your agreement (this NR1 3DD. No appointments are necessary. type of information is generally anonymised). Telephone: 0300 0300 333 How Is Your Information Collected? • From what you or carers tell us. • From examinations, observations and tests carried out by staff. How Is Your Information Stored? Notes • As paper records. • On computerised systems. Why Do We Need To Keep Information About You? • To ensure continuity of care when you return for treatment or see a different health professional. Will Your Information Be Confidential? Everyone working for the NHS has a legal duty to keep information about you confidential. NHS Norfolk is a data controller under the Data Protection Act 1998. We hold information for the purposes specified in our notification made to the Data Protection Commissioner, who ensures that information is kept legally and fairly. Where other people as well as NHS staff are involved in your care, information about you may need to be shared with them. In some instances the law requires us to pass on information, eg to notify a birth. All persons receiving information from us will also have a legal responsibility to keep your information confidential. Information is only passed on where people have a genuine need for it in your and everyone’s interests. Your Rights As A Patient You have a right to see information recorded about you in manual records and computerised data. These rights are shown in the Data Protection Act 1998. If you consider that patient confidentiality has been breached, please speak in the first instance to the practice manager. Freedom Of Information Act - Publication Scheme The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception. Teaching Practice We are currently teaching medical students from the University of East Anglia. All patients selected for treatment by the students will be notified in advance and their consent obtained before any consultations are carried out.

Website And Email PRACTICE BOOKLETSare specially prepared by You can find us on the web at: www.swaffham-doctors.co.uk A MEMBER OF THE OLDROYD The website home page contains links for booking an appointment and ordering repeat Neighbourhood Direct Ltd PUBLISHING GROUP LTD Keenans Mill, Lord Street, St Annes-on-Sea, Lancs FY8 2ER Tel: 01253 722142 Fax: 01253 714020 medication. Click on either link takes you to our clinical supplier’s website – patient.co.uk. Website: http://www.opg.co.uk Email: [email protected] Entering your registration details grants access to the aforementioned features, and in the COPYRIGHT WARNING: All rights reserved. No part of this publication may be copied or reproduced, stored in a retrieval system or transmitted in any form or by future there may also be access to secure messaging and your own medical records. any means electronic, mechanical, photocopy, recording or otherwise without the prior written permission of the publisher. Email us at: [email protected] The practice would like to thank the various advertisers who have helped to produce this booklet. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed. ZZ/DP 09.15 (e-book) D26306R - 19 Useful Telephone Numbers Appointments...... Swaffham (01760) 721786 Dispensary...... Swaffham (01760) 722971 Fax...... Swaffham (01760) 723703 Necton Surgery (limited opening hours)...... Swaffham (01760) 441361 Narborough Surgery (limited opening hours) ...... Swaffham (01760) 337821 Health Visitor (direct line)...... Swaffham (01760) 726554 Community Nurses...... Swaffham (01760) 726567 Midwives (Zone 3)...... (01366) 386232 School Nurse...... (01328) 700151 NHS 111...... 111 Hospitals Swaffham Community Hospital...... Swaffham (01760) 726550 Queen Elizabeth Hospital...... King's Lynn (01553) 613613 Norfolk & Norwich Hospital...... Norwich (01603) 286286 Addenbrooke's Hospital...... Cambridge (01223) 245151 Pharmacies Boots...... Swaffham (01760) 721208 Co-op...... Swaffham (01760) 721216 Universal Pharmacy...... Swaffham (01760) 336774 Other Useful Numbers Age UK Norfolk ...... 0845 241 6990 Alcoholics Anonymous...... 0845 769 7555 Norfolk Carers helpline...... 0808 808 9876 West Norfolk Disability Information Service) (WNDis)...... (01553) 782558 Pals (patient advice and liaison services)...... 0800 587 4132 Registrar of Births and Deaths...... King's Lynn (01553) 669252 Relate...... King's Lynn (01553) 773813 Samaritans...... 0845 790 9090 Local Branch...... King's Lynn (01553) 761616 (W. Norfolk)...... King's Lynn (01553) 669300 (Breckland)...... Dereham (01362) 694711 (Emergencies)...... Norwich (01603) 614022 Police...... 101 West Norfolk CCG...... King's Lynn (01553) 666900

Castle Acre West Acre

Great Dunham Map Pentney Sporle of Narborough Necton (Branch Surgery) (Branch Surgery) Swaffham Practice Bradenham North Pickenham Area Ashill Foulden

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