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Annual Report 2001

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calls Internet dumping direct debit authority disputed bills number portability mobile phones over ce compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection delays Internet contracts netw service compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities conne s consumer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-selection SMS cabling disputed faults consumer codes credit management pre-paid mobiles Internet connection speeds email misleading advice pre-selection SMS c ges Internet access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connections customer transfe ccess mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connection nload speeds customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form of agreement poin customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form o ence payphones dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override codes unauthorised ch es dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override code ision of service compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection delays Internet c e compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection ork faults consumer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-selection SMS cabling d sumer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-select charges Internet access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connections customer tra net access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connect nload speeds customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form of agreement poin customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form o ence payphones dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override codes unauthorised c es dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override code ision of service compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection delays Internet co e compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection ork faults consumer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-selection SMS cabling d sumer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-select charges Internet access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connections customer tra net access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connect nload speeds guarantee credit control disconnections payment terms web access customer service industry codes standard form of agreement points of presence pa customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form o outs information calls Internet dumping direct debit authority disputed bills number portability mobile phones override codes unauthorised churn provision of ser es dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override code pensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection delays Internet contracts network fau e compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection umer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-selection SMS cabling disputed call ch sumer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-selec rnet access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connections customer transfer downlo ges Internet access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards fault ds customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form of agreement points of prese speeds customer service guarantee credit control disconnections payment terms web access customer service industry codes standar phones dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override codes unauthorised churn prov payphones dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones over ce compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection delays Internet contracts netw service compensation access speeds local calls mobile coverage call itemisation low-impact mobile facilities connection delays Int s consumer codes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-selection SMS cabling disputed odes credit management pre-paid mobiles Internet connection speeds long distance calls email misleading advice pre-selection SMS ges Internet access mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connections customer transfe ccess mobile phone contracts debt collection telephone directories Internet bills land access privacy phone cards faults connections nload speeds customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form of agreement poin customer service guarantee credit control disconnections payment terms web access customer service industry codes standard form o ence payphones dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override codes unauthorised c es dropouts information calls Internet dumping direct debit authority disputed bills number portability mobile phones override code ision of service compensation access speeds local calls mobile coverage call itemisation connection fees low-impact mobile facilities connection delays Internet co e compensation access speeds local calls mobile coverage call
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