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Annual Report
08 Annual Report iinet.net.au iiNet Limited ACN 068 628 937 ABN 48 068 628 937 Contents Financial Calendar and Corporate Information 1 About iiNet 3 iiNet History 17 Financial Highlights 19 Operational Highlights 20 Corporate Highlights 21 Education and Community Outreach 23 Chairman’s Review 25 Managing Director’s Report 29 Directors’ Report 35 Corporate Governance Statement 65 Financial Report 71 Directors’ Declaration 139 Independent Auditor’s Report 141 Shareholder Information 143 Financial Calendar Annual General Meeting The Annual General Meeting of iiNet Limited will be held at the Sheraton Hotel, 297 Adelaide Terrace, Perth, Western Australia, on Monday the 24th of November, 2008 at 10:30am. Other key dates in the 2009 financial year: • Annual report and Notice of Annual General Meeting mailed to shareholders October 2008 • Half-year results February 2009 • Full-year results August 2009 Corporate Information Directors Michael Smith Chairman Michael Malone Managing Director Andrew Milner Director (non-executive) Peter James Director (non-executive) Paul Broad Director (non-executive) Tony Grist Director (non-executive) David Grant Director (non-executive) Company Secretary David Buckingham Principal Place of Business and Registered Office iiNet Limited Durack Centre, Level 6 263 Adelaide Terrace Perth WA 6000 Share Registry Computershare Investor Services Pty Ltd Level 2 Reserve Bank Building 45 St George’s Terrace Perth WA 6000 Telephone: +61 8 9323 2000 Internet: www.computershare.com.au Stock Exchange Listings iiNet Limited’s ordinary shares are quoted on the Australian Stock Exchange Limited (ASX: IIN). Auditors Ernst & Young The Ernst & Young Building 11 Mounts Bay Road Perth WA 6000 1 iiNet Annual Report 2008 Financial Calendar and Corporate Information 2 08 About iiNet We’ve come a long way since our days of working out of a suburban garage in the early 90s. -
TPG Telecom Limited and Its Controlled Entities ABN 46 093 058 069
TPG Telecom Limited and its controlled entities ABN 46 093 058 069 Annual Report Year ended 31 July 2016 2 TPG Telecom Limited and its controlled entities Annual report For the year ended 31 July 2016 Contents Page Chairman’s letter 3 Directors’ report 5 Lead auditor’s independence declaration 34 Consolidated income statement 35 Consolidated statement of comprehensive income 36 Consolidated statement of financial position 37 Consolidated statement of changes in equity 38 Consolidated statement of cash flows 39 Notes to the consolidated financial statements 40 Directors’ declaration 91 Independent auditor’s report 92 ASX additional information 94 3 TPG Telecom Limited and its controlled entities Chairman’s letter For the year ended 31 July 2016 Dear Shareholders On behalf of the Board of Directors, I am pleased to present to you the TPG Telecom Limited Annual Report for the financial year ended 31 July 2016 (“FY16”). Financial Performance FY16 was another successful year for the Group. Continued organic growth and the integration of iiNet into the business have resulted in further increases in revenue, profits and dividends for shareholders. FY16 represents the eighth consecutive year that this has been the case. A detailed review of the Group’s operating and financial performance for the year is provided in the Operating and Financial Review section of the Directors’ Report starting on page 7 of this Annual Report, and set out below are some of the key financial highlights and earnings attributable to shareholders from the year. FY16 FY15 Movement Revenue ($m) 2,387.8 1,270.6 +88% EBITDA ($m) 849.4 484.5 +75% NPAT ($m) 379.6 224.1 +69% EPS (cents/share) 45.3 28.2 +61% Dividends (cents/share) 14.5 11.5 +26% iiNet Acquisition At the beginning of FY16 we completed the acquisition of iiNet and consequently there has been significant focus during the year on integrating the businesses to improve the efficiency of the combined organisation. -
Jan 2020 (Wave
Telecommunications Customer Satisfaction Results of polling undertaken by Roy Morgan Research for Communications Alliance Ltd Wave 25 – January 2020 Research Objective • Roy Morgan Research is tracking customer satisfaction among Australian telecommunications customers. • Quarterly polling monitors: • overall customer satisfaction; and • customer experience viz. four transactional touch points relating to Telecommunications Consumer Protections (TCP) Code provisions; and • fulfils in part the agreed co-regulatory requirement to create trackable performance metrics re customer service and complaint handling. Touch Points • Customer Information – satisfaction with information provided at point of sale or post purchase, • Billing – ease of understanding the Telco bill • Spend Management – experience with, and awareness of, tools to monitor and manage spend with the Telco Service Provider and how this aligns with “Bill Shock” experiences, and • Complaint Handling – satisfaction levels amongst those who have raised a complaint with their Telco Service Provider, particularly in regard to how the process was handled and the outcome of the complaint. Methodology • The first wave of the research was conducted in March 2013 and the survey has been conducted on a quarterly basis since then, with the exception of 3 quarters (December 2015, March 2016 and June 2016). This report summarises the key findings of the Wave 25 survey held in January 2020. • Around 500 online interviews are conducted per wave, amongst a representative sample of Australian population in terms of gender, age (18+) and location (State, metro and non-metro). Results are weighted to current ABS population estimates. Target Audience The target respondent for the research has been defined as: • Males and females aged 18+ • Having at least one of these three items for personal usage - home phone, internet connection and mobile phone • Had some form of contact with at least one telephone or internet service provider in the six months prior to their interview. -
Extreme Weather Events Impact Service in the South West District of Western Australia Iinet Group Reference ID: 2529877
CUSTOMER SERVICE NOTICE FROM IINET GROUP (IINET LTD, WESTNET PTY LTD, NETSPACE PTY LTD, AAPT CONSUMER DIVISION, INTERNODE PTY LTD, TRANSACT CAPITAL COMMUNICATIONS PTY LTD) Extreme Weather events impact service in the South West district of Western Australia iiNet Group reference ID: 2529877 The iiNet Group (iiNet Ltd, Westnet Pty Ltd, Netspace Pty Ltd, Internode Pty Ltd, AAPT Consumer Division and TransACT Capital Communications Pty Ltd) is currently working to manage the impact to its network that has occurred as a result of a series of lightning strikes and some heavy rain in the South West district of Western Australia on or about Wednesday 17 April. Lightning strikes and heavy rain have caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at http://telstra.com. au/abouttelstra/commitments/mass-service-disruption/. A copy of this notice will also be published in the West Australian on 26 April 2013. The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. Because these events are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 18 April 2013 to 3 May 2013 inclusive. This date is indicative only; customers should anticipate that some further delays may occur. -
Mobile Email GAS WOOD GAS COOK ELEC COOK PAC's ELEC HEAT
CDEFG H I JKLMNOP GAS ELEC Phone No Fax No: Mobile Email GAS WOOD PAC's ELEC HEAT SPLIT 1 Suburb State P/code COOK COOK 2 3 Orange NSW 2800 02 6361 3533 02 6369 1644 [email protected] aaaa 4 Canterbury NSW 2193 02 9789 8888 02 9718 7096 [email protected] a aaaa 5 Medlow Bath NSW 2780 02 4782 7272 02 4782 7272 0417 669 789 [email protected] aaa 6 Armidale NSW 2350 02 6771 1008 02 6771 1008 N/A aa 7 Ocean Shores NSW 2483 02 6680 1988 02 6680 1977 0413 029 797 [email protected] aaaa 8 Kempsey NSW 2440 02 6562 6981 02 6562 6024 0427 205 878 [email protected] a 9 Kirrawee NSW 2232 02 9521 5577 02 9545 2083 0411 446 060 [email protected] a 10 Bangalow NSW 2479 02 6687 1722 02 6687 2684 [email protected] a 11 Campbelltown NSW 2560 02 4625 3902 02 4625 3902 [email protected] aa 12 Bowral NSW 2576 02 4861 6210 02 4861 6212 0408 421 863 N/A aa 13 Coffs Harbour NSW 2450 02 6652 5087 02 6651 2273 [email protected] aa 14 Orange NSW 2800 02 6361 4816 02 6361 3576 [email protected] aa 15 Leeton NSW 2705 02 6953 5664 02 6953 5660 0408 280 037 [email protected] aa a a 16 Forbes NSW 2871 02 6851 1339 02 6852 2339 0418 255 893 [email protected] aa 17 East Ballina NSW 2470 02 6687 5934 02 6687 5934 0432 673 955 [email protected] a aaaa 18 Taree NSW 2430 02 6551 2783 0419 248 838 [email protected] aa 19 Brookvale NSW 2100 02 9905 8666 02 9905 7299 [email protected] aa a 20 Tamworth NSW 2340 02 6765 3235 02 6765 2378 [email protected] aa 21 Adamstown NSW 2289 02 4952 3860 02 4952 3860 [email protected] a 22 Richmond NSW 2753 02 4578 4584 02 4578 9398 [email protected] aa a 23 Orange NSW 2800 02 6361 0617 02 6361 0687 0417 201 161 [email protected] a 24 Batemans Bay NSW 2536 02 4472 5661 02 4472 5193 0412 904 503 [email protected] aa 25 Junee NSW 2663 02 6924 1764 0408 128 220 [email protected] a 26 Cooma NSW 2630 02 6452 5818 02 6452 6365 [email protected] aa 27 St. -
Points in Reply to Submissions by Optus, Internode, PIPE and AAPT on Telstra’S DCTS Exemption Applications for CBD/Metro IEN and Tail Transmission—PUBLIC VERSION
Points in reply to submissions by Optus, Internode, PIPE and AAPT on Telstra’s DCTS exemption applications for CBD/Metro IEN and tail transmission—PUBLIC VERSION Author: Mike Smart Date 30 July 2008 Privileged and Confidential About LECG LECG is a global expert services firm with highly credentialed experts and professional staff with specialist knowledge in regulation, economics, financial and statistical theories and analysis, as well as in-depth knowledge of specific markets and industries. The company's experts provide independent testimony, original authoritative studies and strategic advice to both public and private sector clients including legislative, judicial, regulatory, policy and business decision-makers. LECG is listed on the NASDAQ Stock Exchange and has approximately 1000 experts and professional staff worldwide. These experts are renowned academics, former senior government officials, experienced industry leaders and seasoned consultants. SYDNEY Darling Park Tower 2 Level 20, Suite 2032 201 Sussex Street GPO Box 220 SYDNEY NSW 2000 Ph: (61 2) 9221 2628 Fax: (61 2) 9006 1010 For information on this report please contact: Name: Mike Smart Telephone: 612 9221 2628 Mobile: 61 407 246 646 Email: [email protected] Points in reply to submissions by Optus, Internode, PIPE, and AAPT on Telstra’s i DTCS exemption applications for CBD/Metro IEN and tail transmission PUBLIC VERSION FINAL Table of Contents 1 Introduction.............................................................................................. 1 2 Significance of -
National Broadband Network Goes Live in Melbourne
National Broadband Network Goes Live in Melbourne Prime Minister switches on network in Brunswick area 4 August 2011 The National Broadband Network came to Melbourne this morning with the inner city suburb of Brunswick becoming the first metropolitan area in Australia to receive superfast* fibre-based broadband. Prime Minister the Hon Julia Gillard MP switched on the network at a ceremony at the Brunswick Town Hall. The suburb is the third and latest mainland test site to receive the fibre optic-enabled NBN. The fibre network in Brunswick covers approximately 2,689 premises; residents in more than half of these premises consented to having a connection to make their premises “NBN ready”. The trial phase is due to run until late September, after which residents in the Brunswick fibre coverage area are expected to be able to order broadband services over the NBN from retail service providers. To date fourteen customers have been connected as part of the trial in Brunswick, with more service activations in the queue. More than 700 homes and businesses across Australia are now connected to the NBN as part of the trials, including 114 on the mainland. The network trial is up and running in Kiama on the NSW South Coast, in Armidale in the Central West of NSW and in the Tasmanian communities of Smithton, Scottsdale and Midway Point. Construction is underway in seven additional sites in Tasmania and the proposed timetable for the rollout of fibre in nine new sites in NSW, Queensland and the ACT was announced this week. NBN Co Chairman, Harrison Young, said: “The launch today of the NBN in Brunswick and new construction activity we’ve announced are the latest steps towards delivery of a crucial piece of nation-building infrastructure. -
Customer Service Notice from Iinet Group (Iinet Ltd, Westnet Pty Ltd, Netspace Pty Ltd, Aapt Consumer Division)
CUSTOMER SERVICE NOTICE FROM IINET GROUP (IINET LTD, WESTNET PTY LTD, NETSPACE PTY LTD, AAPT CONSUMER DIVISION) Extreme weather events impact services in Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts – Extension iiNet Group reference ID: 1909592 As previously notified by the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Netspace Pty Ltd, Internode Pty Ltd and the AAPT Consumer Division) on Tuesday 28th February 2012, normal operations in the Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts have been affected by ongoing extreme weather events and again on or about Wednesday 7 March 2012 through Thursday 8 March 2012. Severe thunderstorms, heavy rain and flash flooding previously caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at http://telstra.com.au/abouttelstra/commitments/mass-service-disruption/ a copy of this notice will also be published in the Daily Telegraph on Wednesday 28th March 2012. The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. Because these events are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 29th February 2012 to 27th April 2012 inclusive. -
Chapter 3 (PDF 544KB)
3 Competition and Regulatory Issues Introduction 3.1 During the course of its first review period, the committee was presented with competition and regulatory issues arising from the implementation of the Government’s National Broadband Network (NBN) policy. A number of these matters were raised in the committee’s First Report and have been updated to take into account additional information received, and recent developments reported in the Government’s 23 September 2011 NBN rollout Performance Report. 3.2 This chapter includes discussion on the competition and regulatory issues pertaining to: the Binding Definitive Agreements between the NBN Co Limited (NBN Co) and Telstra and the NBN Co and Optus, Telstra’s Structural Separation Undertaking (SSU) and draft Migration Plan, the NBN Co’s Special Access Undertaking (SAU) and Wholesale Broadband Agreement (WBA). 3.3 In addition, issues such as competition and pricing concerns raised by Retail Service Providers (RSPs) and the engagement of private sector equity to fund the NBN are also discussed. 34 REVIEW OF THE ROLLOUT OF THE NATIONAL BROADBAND NETWORK: SECOND REPORT Binding Definitive Agreements with Telstra and Optus Background 3.4 On 7 April 2009, the Government announced the establishment of NBN Co to: design, build (over an eight year period)1 and operate a ‘wholesale- only national high-speed broadband network for all Australians’ which would be capable of delivering speeds of up to 100 Megabits per second (Mbps) at a cost of up to $43 billion.2 The purpose of the NBN would be to connect all premises across Australia, to improve service delivery in areas such as education and health, and more broadly drive productivity growth, thereby enhancing Australia’s international competitiveness.’3 3.5 The Government’s 2009 NBN policy (including the establishment of NBN Co) was intended as a micro economic reform measure designed to improve the competitive dynamics of the Australian telecommunications sector. -
Iinet Group Acceptable Use Policy
Our Customer Relationship Agreement ACCEPTABLE USE POLICY iiNet Limited ACN 068 628 937 Phone: 13 22 58 Internode Pty Ltd ABN 82 052 008 581 Phone: 13 66 33 TransACT Capital Communications Pty Limited ACN 093 966 888 Phone: 13 30 61 TransACT Victoria Communications Pty Limited ACN 063 024 475 Phone: 13 30 61 Westnet Pty Ltd ACN 086 416 908 Phone: 1300 786 068 Adam Internet Pty Ltd ACN 055 495 853 Phone: (08) 8434 4000 1/502 Hay Street, Subiaco WA 6008 17 March 2014 Rules of interpretation and capitalised terms used in this Acceptable Use Policy are defined in the General Terms of our CRA, or our MSA (if an MSA has been provided to you). 1. ABOUT OUR ACCEPTABLE USE POLICY 1.1 To ensure the availability of our Services to eligible customers, we have an Acceptable Use Policy to make sure everyone gets a fair go. We have designed our products to be generous, but we do not want those generous terms abused. 1.2 We may immediately suspend, cancel or restrict the supply of the Service to you under clause 12.3 of the General Terms if you use the Service, or if any person who accesses your Service uses the Service, in any way which breaches this Acceptable Use Policy. 2. PROHIBITED USE 2.1 You, and any person who accesses your Service, must not use, or attempt to use, the Service: (a) for illegal purposes or practices; (b) for any purpose if we advised you that such purpose was prohibited in your Application or the relevant Service Description; (c) in any way which damages or interferes (or threatens to damage or interfere) with the operation of -
Telstra Corporate Communications
Telstra Corporation Limited and controlled entities Contents - Business Description and Financial Statements SEC Item(1) Page No. Exchange Rates. 2 Item 1 Description of Business . 3 - Overview . 3 - Strategy . 4 - Competitive and regulatory environment. 5 - Organisation. 6 - Marketing and customer service. 8 - Products and services . 10 - Pay television . 18 - International investments . 18 - Networks and systems. 19 - Sydney 2000 Olympics. 26 - Jindalee Operational Radar Network. 26 - Employees . 26 - Competition . 27 - Regulation . 32 Item 2 Description of Property . 47 Item 3 Legal Proceedings . 48 Item 4 Control of Registrant . 50 - Distribution of shares . 50 - Twenty largest shareholders . 51 - Relationship with the Commonwealth of Australia . 51 Item 5 Nature of the Trading Market . 54 Item 6 Exchange Controls and Other Limitations Affecting Security Holders . 56 Item 7 Taxation . 61 Item 8 Selected Financial Data. 65 Statistical Data . 67 Item 9 Management’s Discussion and Analysis of Financial Condition and Results of Operations . 68 Item 9A Quantitative and Qualitative Disclosures about Market Risk . 99 Item 10 Directors and Officers of Registrant . 102 Corporate Governance . 107 Item 11 Compensation of Directors and Officers. 111 - Emoluments for Board Members and Senior Executives. 112 Item 16 Use of Proceeds. 114 Directors’ Report . 115 Items 18 & 19(2) Financial Statements . 121 Directors’ Declaration. 213 Independent Audit Reports . 214 Occupational Health and Safety . 216 Freedom of Information . 218 Glossary . 220 Five Year Financial Summary . 224 (1) This document includes the disclosure requirements of the US Securities and Exchange Commission and will be lodged with the SEC as an Annual Report on Form 20-F. This column lists the item numbers required in Form 20-F and included in this report. -
2012 Annual Report
Telecommunications Industry Ombudsman TELECOMMUNICATIONS INDUSTRY OMBUDSMAN 2012 ANNUAL REPORT PREPARING FOR THE FUTURE CONTENTS ABOUT US 1 COMPLAINT STATISTICS 16 ENGAGEMENT 32 About the TIO 1 Dashboard 16 Awareness of TIO services 32 Ombudsman’s message 2 New Complaints by quarter 16 Resilient Consumers 32 New Complaints v. concilations TIO Talks 32 Board Chairman’s message 3 and investigations 16 First online annual report 32 Council Chairman’s message 4 New complaints by consumer type 16 Accessibility 32 New complaints by service type 17 A new website 32 Board and Council in 2011-12 5 Conciliations and Investigations Community engagement 33 Board members in 2011-12 5 by service type 17 Council members in 2011-12 8 Top 7 issues in new complaints 17 Industry engagement 34 Trends overview 18 Account management model 34 Ombudsman roadshow 34 PERFORMANCE 11 Complaints about the “big three” service providers 18 MNews 34 Conciliation 11 Complaints about mobile phone Our membership 34 services 18 Live transfers 11 Government and regulation 34 Small business complaints 19 Conciliation snapshot 11 Highlights 34 Increase in enquiries 19 List of submissions 35 Timeliness 12 Geographical trends 20 Consumer satisfaction Australia wide 20 ORGANISATION 36 with TIO services 12 Victoria 21 Feedback about the TIO 12 South Australia 21 Staff overview 36 Amendments to the Australian Capital Territory 22 New teams 36 TIO Constitution 13 New South Wales 22 TIO organisational structure 36 Queensland 23 Wellness program 36 Monetary limits 13 Western Australia