Customer Service Notice from Iinet Group (Iinet Ltd, Westnet Pty Ltd, Netspace Pty Ltd, Aapt Consumer Division)
CUSTOMER SERVICE NOTICE FROM IINET GROUP (IINET LTD, WESTNET PTY LTD, NETSPACE PTY LTD, AAPT CONSUMER DIVISION) Extreme weather events impact services in Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts – Extension iiNet Group reference ID: 1909592 As previously notified by the iiNet Group (iiNet Ltd, Westnet Pty Ltd, Netspace Pty Ltd, Internode Pty Ltd and the AAPT Consumer Division) on Tuesday 28th February 2012, normal operations in the Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts have been affected by ongoing extreme weather events and again on or about Wednesday 7 March 2012 through Thursday 8 March 2012. Severe thunderstorms, heavy rain and flash flooding previously caused notable damage to the network, rendering some services faulty, as referred to in Telstra Wholesales Mass Service Disruption Notification which can be found at http://telstra.com.au/abouttelstra/commitments/mass-service-disruption/ a copy of this notice will also be published in the Daily Telegraph on Wednesday 28th March 2012. The iiNet Group is working closely with suppliers and wholesalers to assess and repair the damage to affected services in a timely manner. Customers in these regions may experience service disruptions and delays to normal connection times and fault restoration. Because these events are outside the iiNet Group’s control, iiNet is claiming an exemption under Section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011 from the normal performance standards. The exemption shall apply from 29th February 2012 to 27th April 2012 inclusive.
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