Psychosocial Support Directory April 2009

Contents

Contents…………………………… ...... 1 How to use this directory...... 2 The 4-level model ...... 3

1. National Organisations ...... 4

2. Network Level Organisations ...... 8 2.1 Clinical Lead...... 8 2.2 Cancer Partnership...... 8 2.3 KOMIC – Kent Oncology Macmillan Information Centre………………………………… ..8 2.4 Mental Health Services ...... 8 2.5 Social Services – Community Care...... 13 2.6 Cancer Support Organisations ...... 16 2.7 Carers Support...... 17 2.8 Relationships Support...... 17 2.9 Bereavement Support...... 17 2.10 Information/Advice Services...... 18 2.11 Health Mediation...... 20 2.12 Samaritans...... 20 2.13 Staff Support...... 20

3. Locality Level Support ...... 21 3.1 Eastern & Coastal Kent ...... 21 3.1.1 Ashford Locality...... 21 Cancer support organisations...... 21 Other organisations ...... 23 3.1.2 Canterbury Locality...... 26 Cancer support organisations...... 26 Other organisations ...... 28 3.1.3 East Kent Coastal Locality ...... 32 Cancer support organisations...... 32 Other organisations ...... 34 3.1.4 Shepway Locality ...... 38 Cancer support organisations...... 38 Other organisations ...... 40 3.1.5 Swale Locality...... 43 Cancer support organisations...... 43 Other organisations ...... 46 3.2 Medway ...... 49 Cancer support organisations...... 49 Other organisations ...... 52 3.3 West Kent...... 57 3.3.1 Dartford Gravesham & Swanley Locality...... 57 Cancer support organisations...... 57 Other organisations ...... 59 3.3.2 Maidstone Weald Locality ...... 63 Cancer support organisations...... 63 Other organisations ...... 65 3.3.3 South West Kent Locality ...... 69 Cancer support organisations…...... 69 Other organisations ...... 72

Every effort has been made to ensure these listings are accurate at the time of publication. To correct or update any information, please telephone the Kent and Medway Cancer Network (01622 713146).

This directory should be used in conjunction with the Network’s supportive and psychosocial care pathway document, which sets out the agreed Network approach to the delivery of these aspects of care.

How to use this directory

This directory gives details of psychosocial support services that can be accessed by people affected by cancer across Kent and Medway. It includes support offered by voluntary organisations as well as the NHS. The aim of this directory is to improve awareness among professionals of sources of support that might benefit patients, and through this to improve uptake of support. The sources listed in this directory are also included in the listings on the Kent and Medway Cancer Network’s patient website (www.kentmedwaycancerguide.nhs.uk).

This directory is organised into three main parts. The first two sections (National level and Network level listings) give details of support that can be accessed from all areas of Kent and Medway. This includes national sources such as the telephone helplines run by major cancer and mental health charities. It also includes a guide to the mental health services provided by the Kent and Medway NHS and Social Care Partnership Trust, and the community care provided by the social services departments of Kent County Council and Medway Council.

The third section (Locality level listings) gives details of support that is provided specifically within each locality. There are some differences in the types and levels of support available in the three localities.

When searching for possible sources of support, it is worth checking both the National and Locality sections as, to avoid duplication. National sources are not included in the locality listings. Some local sources are, however, cross referenced from the Network level section.

Medical Disclaimer This directory is not a substitute for seeking medical advice. If at any time you are concerned about any symptoms you are experiencing it is important that you see your GP (family doctor) as soon as possible. If you have already been diagnosed with cancer then seek advice from your consultant, specialist nurse or a member of your health care team.

Content Disclaimer

The Kent and Medway Cancer Network is not responsible for the contents or reliability of the linked websites in this directory and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. This includes listing of contact details and websites for support groups - any support group listed in this directory is not necessarily endorsed by the Kent and Medway Cancer Network

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The 4-level model

The NICE Guidance on Improving Supportive and Palliative Care for Adults with Cancer (2004) recommended the following model of professional psychological assessment and support:

Recommended 4-Level Model of Professional Psychological Assessment and Support

Level Group Assessment Intervention

1 All health and Recognition of Effective information giving, social care psychological needs compassionate professionals communication and general psychological support 2 Health and social Screening for Psychological techniques care psychological distress such as problem solving professionals with additional expertise 3 Trained and Assessed for Counselling and specific accredited psychological distress psychological interventions professionals and diagnosis of such as anxiety some management and solution- psychopathology focused therapy, delivered according to an explicit

Self help and informal support theoretical framework 4 Mental health Diagnosis of Specialist psychological and specialists psychopathology psychiatric interventions such as psychotherapy, including cognitive behavioural therapy (CBT)

Source: NICE Supportive & Palliative Care Guidance (2004)

For the purposes of this directory and ease of listing, self-help and informal support has been labelled ‘level 0’. It is expected that the majority of support needs of people affected by cancer can be met by self-help and informal support at level 0, and/or by cancer services staff operating at levels 1-3 of this model.

As a general principle, obtaining early support at levels 0, 1 and 2 may avoid escalation of needs to levels 3 and 4. It is recognised that a minority of people will require specialist support at level 4, provided by mental health service staff or on a shared basis between cancer and mental health staff. One of the goals of producing this directory is to improve knowledge among cancer services staff of sources of level 4 support.

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1. National organisations

Macmillan CancerLine Monday to Friday Freephone: 0808 808 2020 / Helps people living with 9am - 9pm Textphone: 0808 808 0121 cancer, their family, friends Email: and carers, find a way [email protected] through the maze of cancer information and support in the UK. Macmillan - Cancerbackup Monday to Friday Freephone: 0808 800 1234 Cancer Information 9am–8pm Text phone: 0808 800 1234 Service ‘Email a Nurse’ using form on Confidential, accurate and www.cancerbacup.org.uk up to date information about any aspect of cancer provided by specialist cancer nurses. Cancerbackup Cancer Arabic – 0808 808 0130 Information Service Bengali – 0808 808 0131 Information and support in Cantonese – 0808 808 0132 lanuages other than French – 0808 8080133 English. Call team of Greek – 0808 808 0134 specialist nurses using Gurarati – 0808 808 0135 dedicated freephone Hindi – 0808 808 0136 number listed. Polish – 0808 808 0137 Punjabi – 0808 808 0138 Turkish – 0808 808 0139 Urdu – 0808 808 0140 Vietnamese - 0808 808 0141

If language not listed ask for an interpreter by calling 0808 800 1234 Breast Cancer Care Mon-Fri: 10am-5pm, Sat: helpline 10am-2pm Tel: 0808 800 6000 Offers emotional support and factual support and literature. Mental Health Matters 5pm – 12 midnight on Tel: 0800 107 0160 Telephone helpline. You do weekdays, not need a diagnosed 2pm – 12 midnight at illness to call. People call weekends and bank about many different issues holidays such as bereavement, relationship problems, loneliness/isolation and stress. Ongoing support is available.

They are also there for carers in need of support.

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Cancer Recovery Cancer Recovery Tel: 0208 249 6054 Foundation – UK. Charity Foundation – UK aims to help people prevent Beckenham or survive cancer through Kent, BR3 3LA education or by direct United Kingdom assistance. Programmes to support both adults & children under 18 via Family Emergency Service Fund. Cancer survival Kits, Gift bags, Children’s Projects British Association for BACP House, 15 St Tel: 01455 883300 Counselling and John’s Business Park, Email: [email protected] Psychotherapy Lutterworth, Leics. LE17 Website: www.bacp.co.uk (BACP) 4HB Can provide details of counsellors and psychotherapists in the local area. Macmillan Youthline Freephone: 0800 808 0800 Offers support for young Mon- Fri-9am-9pm people aged 12-21 who Or visit web youthline: have questions and www.macmillan.org.uk/youthlin concerns about cancer. e.org.uk or email: [email protected] ‘Why bother?’ Macmillan information sites for www.whybother.org.uk young people

‘Teen info in cancer’ website for teenagers with www.click4tic.org.uk cancer ‘Holding on, letting go’ ‘Holding on, letting go’ Tel: 08445 61 15 11 Supporting grieving children PO Box 339 Email:info@holdingonlettinggo. young people and their Gillingham org.uk families & professionals ME7 5WY www:holdiingonlettinggo.org.uk seeking help advice and support. in Kent British Association for Victoria Buildings, 9-13 Tel: 0161 797 4484 Behavioural and Cognitive Silver Street, Bury Email: [email protected] Therapy BL9 0EU Website: www.babcp.com (BABCP) Can provide details of behavioural and cognitive therapists in your local area. UK Council for 2nd Floor, Edward Tel: 020 7014 9955 Psychotherapy House, Email: (UKCP) 2 Wakley Street, London [email protected] Can provide details of EC1V 7LT Website: www.ukcp.org.uk psychotherapists in your local area.

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The British Psychological St Andrews House, 48 Tel: 0116 254 9568 Society Princess Road East, Email: [email protected] (BPS) Leicester LE1 7DR Website: www.bps.org.uk Can provide details of psychologists in your local area. Complementary & NHS Directory Email: [email protected] Alternative Therapy Administration NHS Directory of Department, NHS Trusts Complementary and Association, PO Box Alternative Practitioners. 45734, London SW16 Links also to other 5WJ accrediting organisations. Look Good……. Feel West Hill House Tel: 01372 747500 Better 32 West Hill Email: [email protected] Runs workshops for cancer Epsom Website: patients in locations across Surrey www.lookgoodfeelbetter.co.uk the UK (including KT19 8JD Canterbury and Maidstone, both monthly). These free skincare and make-up workshops aim to help combat the visible side effects of cancer treatment and, in turn, boost confidence and wellbeing. Caroline’s Campaign Caroline Monk Aims to boost women’s Tel: 07946 844319 confidence by offering them Email:monkey@carolinescamp a makeover followed by a aign.co.uk night out on the town. Website: www.carolinescampaign.co.uk

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Lasting Post Website: Aims to encourage www.lastingpost.com individuals and families to plan for and deal with death and bereavement in a practical yet sensitive way. Counsel and Care Counsel and Care Tel: 0845 300 7585 Provides personalised advice Twyman House Website: and information for older 16 Bonny Street www.counselandcare.org.uk people, their families and London NW1 9PG carers. WRVS Beck Court Tel: 0292 073 9000 Helps older people to stay Cardiff Gate Business Park Website: www.wrvs.org.uk independent. Volunteers CARDIFF provide practical support to CF23 8RP older people at home, help them stay active in their community, offer assistance in an emergency and provide support in hospital.

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2. Network level organisations

2.1 Clinical Lead

At the time of publication, the Cancer Network is seeking to appoint a Clinical Lead for Supportive and Psychosocial Care. Contact details for the postholder will be available via the Network’s main telephone number (01622 713146).

2.2 Cancer Partnership

The Kent and Medway Cancer Partnership is a user group for cancer patients, their relatives and carers. The Cancer Partnership involves them in the evaluation of current provision and the development of new services, listening to their views and issues. Partnership members participate in network committees to ensure that the voices of people affected by cancer are heard at all levels of the network.

Meetings of the group are held four times a year and new members are always welcome. To find out more or put a patient in touch with this group, contact:

Kent and Medway Cancer Partnership contact via PA to the Nurse Director Kent and Medway Cancer Network Preston Hall Aylesford ME20 7NJ

Tel: 01622 713146

2.3 KOMIC - Kent Oncology Macmillan Information Centre For advice, information and leaflets on a variety of cancer related issues.

Macmillan Cancer Information Manager Kent Oncology Maidstone Hospital Tel: 01622 227064

Email: [email protected]

2.4 Mental Health Services

Psychological Support Services

At present psychological services are organised into three tiers: • Primary Care Psychology and Counselling • Secondary Care Psychology • Specialist Psychology/Psychotherapy Services

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Primary Care Psychology and Counselling This is delivered in GP surgeries and central bases. It provides brief and short-term interventions for mild to moderate mental health difficulties. It is delivered mainly within the NHS but some is independent.

Secondary Care Psychology This is aligned with both community mental health and inpatient services. It provides medium- to long-term interventions for moderate to severe mental health difficulties using a range of treatment modalities in an integrated form to best meet complex needs.

Specialist Psychology/Psychotherapy This provides medium to long-term interventions, including cognitive behavioural therapy, psychodynamic therapy and family therapy. These are available to clients with moderate to severe mental health difficulties.

Services available by client group

Adults of working age who have mental health needs: • Inpatient and community teams • Rehabilitation in inpatient units

Older adults who have mental health needs: • Inpatient and community teams • Rehabilitation in inpatient units • Psychological services

Adults who have learning disabilities: • Assessment and intervention service • Community housing support

People with drug and alcohol problems: • Detoxification inpatient unit • Alcohol Addiction Service

Other specialist services

• Early Intervention in Psychosis (EIP) • West Kent Neuro-Rehabilitation Unit • Kent and Medway Chronic Fatigue/ME Service • Forensic Mental Health • Eating Disorders Service

Assessment and treatment

Assessment and treatment is provided as close as possible to the patient’s home through multi-disciplinary teams. Teams typically comprise community psychiatric nurses, social workers, occupational therapists, psychological therapists, technical instructors, support time recovery workers, consultant psychiatrists, other medical staff and administrative/secretarial staff. Services are backed up by inpatient facilities if necessary.

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Referrals

Any professional concerned about an individual’s mental health should consult their GP in the first instance. The initial referral route at present to mental health services is through a GP, for patients who have mental health needs that cannot be addressed using primary care brief counselling/therapy or other voluntary sector counselling/therapy services.

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Referral Pathways to Mental Health Services

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Emergency

Out of hours: through the Crisis Resolution and Home Treatment (CHRT) Team/Crisis Assessment and Treatment Team (CATT), depending on location. For details see locality pages. Patients in mental health crisis presenting to A & E departments will be assessed by these teams 24 hours a day.

During working hours through the locality Mental Health Service Intake Team (for details see locality pages).

Access to selected services can also be gained via the GP ‘Out of Hours’ service or A&E department.

Non-emergency

GPs should access specialist services through the locality Mental Health Service Intake Team (for details see locality pages).

The intake teams act as a single point of access for all referrals to the secondary mental health service. The teams assess, signpost and offer short-term treatment; however services can vary between teams and there are some capacity issues. As far as possible, services will be provided in familiar surroundings and in a manner which promotes independence and choice.

The CHRT/CATT team will be able to facilitate admission to an inpatient bed, if home treatment is not appropriate or not achieving the desired therapeutic effect. Once a crisis is resolved, the Care Programme Approach (CPA) service will ensure that the client and their relatives are linked into ongoing care if required, working with the care co-ordinator, GP, existing social supports, voluntary and other involved agencies to ensure a seamless approach.

Mental Health Services for Older People

A needs-based service is provided to people aged 65 and over, with some specialist services also available to people aged under 65, such as young-onset dementia.

Locally based services are delivered through a single point of access to community mental health teams, day services and inpatient assessment. All teams comprise a range of multi-disciplinary health professionals providing person-centred assessment and treatment.

Early Intervention in Psychosis

The EIP teams can be accessed directly by any professional, without the need for a GP referral.

• East Kent Early Intervention in Psychosis Ash Eton Radnor Park West Folkestone Kent CT19 5HL Tel: 01303 222411

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• West Kent Early Intervention in Psychosis Calender House Barnsole Road Gillingham Kent ME7 4JL Tel: 01634 854547 to make a referral

2.5 Social Services – Community Care Community care is the help and support Social Services provides to adults and those who care for them, so that people can live independent lives. Care is provided in people's own homes – wherever possible – or in other settings such as sheltered or 'very' sheltered housing, or in a care home. People aged 18 and over who may need care services include those with needs arising from: • Old age and physical frailty • Physical disabilities • Sensory disabilities (problems with hearing or sight) • Learning disabilities • Mental health difficulties

The key objectives of care are to support people with particular needs to:

• Live as independently and fully as possible • Access advice, information and services easily • Manage their own care and support, with help where needed • Feel part of their local community.

Who is entitled to care services? A person is entitled to a community care assessment if they have a disability or any social care needs. The type of assessment carried out will depend on what the person’s needs are. In most cases the assessment can start within days and be completed within a month. To find out more about community care, follow the following links:

For Kent residents (downloadable guide):

• Community care for adults For Medway residents (web page):

• www.medway.gov.uk/index/socialcare/communitycareservices.htm

How to access services

Kent County Council

The County Duty Service is the main access point for people wanting to contact Social Services concerning themselves or others. There are several ways to contact the County Duty Service:

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• Telephone your local Social Services office between 8:30am and 5:00pm (for a list see www.kent.gov.uk/SocialCare/getting-in-touch/making-a-new-referral/contact- duty.htm).

• Telephone Kent County Council's Contact Centre on 08458 247 100 (24 hours a day, 7 days a week).

• Write to: County Duty Service Kroner House Eurogate Business Park Ashford Kent TN24 8XU

• Send an email to [email protected].

• Fax correspondence to 01233 652261.

See Local County Duty Services for an address list and telephone numbers in the Kent and Medway area.

Gateway

Gateway is a customer focused, large-scale cross agency service in a modern retail setting, offering convenient physical access to front line customer advisors and officers from multiple agencies/ delivery partners covering central and local government and voluntary sector.

Ashford Gateway opened in September 2005 as a pilot which proved a great success. The strength of the pilot has underpinned the strategic roll-out which may see sixteen more Kent Gateways across the county. Services include: • Information and self help, including free internet, service directory, payment kiosk

• Routine advice and transactions, including bus passes, refuse, parking, licensing

• Surgeries by agencies such as Hi Kent, Connexions, NHS and registrars cross agency services, including council tax, benefits, planning, housing, library, adult education and occupational therapy

Phase 1 - 2007 to 2009 Mobile Gateway (Mid Kent) - July 2007, co-ordinated by Ashford Gateway Thanet's Gateway Plus - January 2008, Cecil Street, Margate Maidstone Gateway - January 2009, Kings Street, Maidstone Tenterden Gateway - December 2008, High Street, Tenterden Tunbridge Wells Gateway - November 2008, Grovenor Road, Tunbridge Wells Dover Gateway - Early 2009, Castle Street, Dover

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Phase 2 - 2009 to 2012 Gravesham District Gravesend Gateway - 1st Quarter 2009/10

Tonbridge and Malling District Tonbridge Gateway - 1st Quarter 2009/10

Shepway District Folkestone Gateway - 2nd Quarter 2009/10

Sevenoaks District Swanley Gateway - 4th Quarter 2009/10

Canterbury District Herne Bay Gateway - 2010/11

Swale District Sheppey / Sittingbourne (tbc) - 2010/11

Dartford District Dartford Gateway - 2011/12 & Bluewater Gateway - 2011/12

Mobile Gateway (West and East Kent)

Medway Council

To make a referral or obtain general information about care services:

• Telephone a Access and Information Officer on 01634 334466 (8.30am – 5.15pm Mon-Thurs, 8.30am – 4.45pm Fri)

• Send an email to [email protected]

In the event of an emergency occurring outside office hours, telephone a duty social worker on the 24-hour emergency number 0845 762 6777

Patient Advice and Liaison Service (PALS)

PALS aims to help patients and carers with their questions and problems concerning health and related services. The NHS can then learn from patients' experiences.

PALS people will:

• provide information for patients, their families and carers about health and local health services

• put people in touch with voluntary organisations and support groups

• help people sort out problems and concerns quickly, before they get more serious and cause anxiety

• advise on how to make a complaint if that becomes necessary

• act as an early warning system, by listening to the views of patients and their families and alerting NHS services to any gaps in services

• liaise with other NHS staff to improve local health services

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• understand basic medical terminology and the internal structures of the NHS

• want to know when things are going well and you have received good service from the NHS

PALS are available in every Trust – Primary Care Trusts, Hospital Trusts, Kent & Medway NHS & Social Care Partnership Trust.

Individual centres are found within locality areas within this directory.

2.6 Cancer Support Organisations

Do you have a patient who might be interested in setting up a new support group? Help and training may be available from Macmillan. For further information, please contact the Training Projects Administrator on 0207 091 2008, or email [email protected]

Breathe Easy BreatheEasy Canterbury Support network of the BreatheEasy Whitstable British Lung Foundation BreatheEasy_Medway BreatheEasy_TunbridgeWells Head Start Meets every 3–4 months, Tel: East Grinstead 01342 Support group for patients alternately at Queen 414493 with head and neck cancer Victoria Hospital (East Tel: Maidstone 01634 825389 and their families. Grinstead) and Kent Tel: Medway 01622 Telephone support and Oncology Centre 225094/225054 information (Maidstone Hospital) Kent Upper GI Support Meets 4 times a year, next Michelle George Group meeting 16/06/2009 at Tel: 01634 224675 Postgraduate Centre, Maidstone Hospital, 6.30 – 8pm. MMM (Maidstone- Laryngectomee Club, 11 Contact: Mrs J M Page Medway-Mid Kent) Stirling Avenue, Maidstone Tel: 01634 666804 Laryngectomee Club ME16 OAY Rarer Cancers Forum The Great Barn, Contact: Penny Webb Helps people affected by Godmersham Park, Tel: 01227 732213 rarer cancers by providing Canterbury CT4 7DT Email: information and advice [email protected] Odyssey Originated in Canterbury Contact: Charles Lyster Charity which offers people but now based in Tel: 0845 363 2207 with cancer a chance to Herefordshire (programmes Email: rediscover their zest for life normally available in Kent): [email protected] through imaginative outdoor Website: www.odyssey.org.uk adventure programmes Odyssey, Trefassey Bank, Llangrove, Ross-on-Wye, Herefordshire HR9 6EY

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2.7 Carers support

Caring Matters 132 Gloucester Place, Tel: 020 7402 2702 National charity helping London NW1 6DT Email: patients, carers and [email protected] professionals to make informed decisions about long-term care Crossroads East Kent Crossroads Provides carers with a South East Kent Crossroads break from their Medway_Crossroads responsibilities, by Maidstone & North West providing practical support Kent Crossroads in the home Weald of Kent Crossroads

2.8 Relationships support

Relate Offers advice, relationship counselling, sex Ashford_Relate therapy, workshops, mediation, Broadstairs_Relate consultations and support face-to-face, by Canterbury Relate phone and through this website Chatham_Relate Dartford_Relate Kent: East: Relate Centre Dover Relate Kent: North: Relate Centre Gravesend_Relate Kent: West & Mid: Relate Centre Maidstone Relate Sevenoaks Relate Sittingbourne Relate West Malling_Relate

2.9 Bereavement support

Cruse Bereavement National Head Office: Ashford_Cruse Advice Information and Cruse House, Dover District & Shepway Support 126 Sheen Road, Richmond, Cruse 176 Mortimer Street, Herne Surrey TW9 1UR Dartford, Gravesham & Bay, Kent CT6 5DT Helpline: 0844 477 9400 Swanley Cruse Email: West Kent Cruse helpline@crusebereavementc Canterbury & Thanet Cruse are.org.uk Maidstone Cruse Website: Swale Cruse www.crusebereavementcare. org.uk

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Cruse Bereavement Cruse Bereavement Care, Tel: 0808 808 1677 CareYouthline Central Hall, Oldham Provides support for young Street, Manchester people aged 12 to 18, provided M1 1JT by trained volunteers aged under 25 Mon-Fri 9.30am–5.30pm Compassionate Friends 53 North Street, Bristol Tel: 0845 123 2304 Befriending organisation for BS3 1EN Email: [email protected] bereaved parents, siblings and Website: www.tcf.org.uk grandparents – after the death 10am-4pm and of a child (whether young or 6.30pm-10.30pm adult)

2.10 Information/advice/benefits/grants services

Macmillan Benefits Helpline Freephone: 0808 801 0304 Run by expereinced benefits 10 am to 5pm Mon, Tues, advisors help filling in benefits Thurs & Fri. forms advice on entiltlements, 12 noon to 5pm on Wed. for families and carers. Working in partnership with Citizens Advice Bureaux (CAB) Department of Work and Website: www.dwp.gov.uk Ashford DWP Pensions (Jobcentre Plus) Canterbury DWP Advice on all DWP benefits Dartford DWP (income support, incapacity Dover_DWP benefit, crisis loans etc) Gravesend_DWP Maidstone_DWP Medway DWP Sittingbourne_DWP Thanet DWP TunbridgeWells DWP Age Concern Website: Ashford Age Concern Offers information and advice www.ageconcern.org.uk Broadstairs_& St Peter’s Age for the elderly. Concern Canterbury_Age Concern To find a local Age Concern Chatham Age Concern group day centre please see Cranbrook Age Concern the branch information Deal_Age Concern Dover_Age Concern Elham Rural Age Concern Faversham Age Concern Folkestone Age Concern Gillingham Age Concern Gravesend Age Concern Herne Bay Age Concern Hythe Age Concern Maidstone_Age Concern Margate Age Concern

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Medway Age Concern Northfleet Age Concern Ramsgate Age Concern Sandwich Age Concern Sevenoaks & District Age Concern Sheppey Age Concern Sittingbourne Age Concern Southborough & High Brooms Age Concern Swanscombe & Greenhithe Age Concern Tonbridge Age Concern Tunbridge Wells Age Concern West Malling_Age Concern Whitstable Age Concern

Macmillan Grants Grants department and Grants for people with cancer application forms on low incomes for help with Tel: 0808 801 0304 range of things eg; hospital fares , heating bills washing machines. Applications need to be supported by a medical report and completed by health or social care worker British Red Cross Kent Headquarters is in Ashford Red Cross Offers care for people in crisis, Maidstone Canterbury Red Cross loans of wheelchairs and Chatham Red Cross commodes, short term Freephone: 0800 028 0831 Cranbrook Red Cross transport for information on all Folkestone Red Cross services in Kent Gravesend Red Cross Herne Bay Red Cross Hoo Red Cross Hythe Red Cross Maidstone Red Cross Margate Red Cross Paddock Wood Red Cross Sevenoaks Red Cross Tunbridge Wells Red Cross Kent Community Housing De Gelsey House Tel: 01795 597400 Trust 1 Jubilee Way Email: [email protected] The trust runs 22 residential Faversham Website: www.kcht.org.uk care homes housing 1004 Kent ME13 8GD people. Eight of these are in Kent with another two in Medway. The trust also provides domiciliary care, day care and community meals

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2.11 Health Mediation

Health Mediation Service Park House, 110-112 Tel: 01732 874107 for Kent Mill Street, East Malling, Helps resolve patient Kent ME19 6BU complaints, including where relationships with professionals are breaking down

2.12 Samaritans

Samaritans National telephone Local branches: Offer confidential support 24 helpline: 08457 90 90 90 hours a day, 365 days a Ashford Samaritans year, to anyone in emotional Canterbury Samaritans distress, despair or feeling Folkestone Samaritans suicidal. Maidstone Samaritans Rochester Samaritans Tunbridge Wells Samaritans

2.13 Staff Support

Staff Counselling Service, Park House, 110-112 Tel: 01732 846354 Staff and Practice Support Mill Street, Service East Malling, Kent Professional and confidential ME19 6BU counselling services for employees. Supervisory services for counsellors and those using counselling skills within their working environment.

Dover Counselling Centre 9 St James Street, Tel: 01304 204123 Professional and confidential Dover, Kent CT16 1QD counselling services for employees. Supervisory services for counsellors and those using counselling skills within their working environment.

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3.0 Locality Level Support

3.1 Eastern & Coastal Kent

3.1.1 Ashford Locality

Cancer support organisations

Level 0 Self-help and informal support

Bosom Buddies (William Breast Unit, William Harvey Contact: Vanessa Potter Harvey Hospital Breast Hospital, Kennington Road, Tel: 01233 616657 Cancer Support Group) Willesborough, Ashford, Email: Kent TN24 0LY [email protected] Ashford Stoma Support Meets monthly Tel: 01233 640863 Group

Canterbury Prostate Meets on the last Contact: Graham Edwards Support Group (PSA) Wednesday of the month Tel: 01304 364873 Covers Ashford, Canterbury, from 10.15am–12.30pm at Website: Thanet, Dover and Shepway Kent & Canterbury Hospital www.psacanterbury.org.uk (Canterbury), Cathedral Day Unit – Seminar Room

Level 1 Support

Provided by all health and social care professionals involved in cancer pathways, across all settings of care. Another valuable source of general emotional and psychological support (to people of all faiths or none) is:

Chaplaincy Hospital Chaplaincy William Harvey Hospital, Tel: 01233 616024 Service Kennington Road, Willesborough, Ashford, Kent TN24 0LZ Hospice Chaplaincy Pilgrims Hospice, Hythe Tel: 01233 504100 Service Road, Willesborough, Ashford, Kent TN24 0LE

Level 2 support (Cancer Services) Clinical Nurse Specialists East Kent Hospitals Tel: 01233 633331 (Disease-specific and University NHS Trust Palliative care) William Harvey Hospital See main directory for Kennington Road, individual details: Willesborough (www.kentmedwaycancernetwo Ashford, Kent TN24 0LZ rk.nhs.uk/home-page/for- professionals)

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Level 3 support (Cancer Services)

Hospital

Cancer and Supportive William Harvey Hospital, Tel: 01233 633331 Care Counsellor Kennington Road, ext 88790 Willesborough, Ashford, Kent TN24 OLZ

Hospice

Counsellor The Pilgrims Hospice, Tel: 01233 504100 Hythe Road, Willesborough, Ashford, Kent TN24 0NE

Level 3 support (Voluntary)

Ashford Counselling 123 Church Road, Tel: 01233 610083 Service Willesborough, Ashford, Offers counselling and Kent TN24 0JG advice Tenterden Counselling Milroy House, Sayers Tel: 0776 968 3347 Service Lane, High Street, Website: Offers confidential Tenterden, Kent www.tenterdencounselling.org.uk counselling TN30 6BW

Daytime or evening appointments available

Levels 3 & 4 support (Mental Health Services)

Primary Care Counselling & Psychology Services

In the Ashford area Primary Care Counselling & Psychology is provided by Counselling Team Ltd and KCA and accessed by GP referral.

Level 4 support

Emergency out of hours mental health crisis support

East Kent Crisis Unit 11, Milners Way Tel: 01304 843121 (Team Assessment & Treatment Business Park, secretary) Team (CATT) Ackholt Road, Aylesham, Fax: 01304 843122 Canterbury, Kent CT3 3AJ

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Multi- Disciplinary Community Mental Health Team

Ashford Community The Elwick Road Centre, Tel: 01233 204150 Mental Health Team – Elwick Road, Ashford, Kent Fax: 01233 204165 Intake Team TN23 1PD

Older Adult Multi-Disciplinary Community Mental Health Team

Community Mental Health The Arundel Unit, William Tel: 01233 616125 Team Harvey Hospital, Kennington Road, Ashford, Kent TN24 0LZ

Other organisations

Carers support

Carers Support Norman House Tel: 01233 664393 Beaver Business Park, Email: manager@carers- Beaver Road, Ashford, Kent ashford.org. uk TN23 7SH Young Carers Support Norman House Tel: 01233 665393 Beaver Business Park, Email: youngcarers@carers- Beaver Road, Ashford, Kent ashford.org.uk TN23 7SH South East Kent Ground Floor, 3 Elwick Tel: 01233 663198 Crossroads Road, Ashford, Kent TN23 1PD

Relationships support

Ashford Relate Ashford: Relate Centre Tel: 01227 766094 for Outpost appointments Mon, Wed 10am - 9pm, Ashford: Relate Centre Tue 6pm - 9pm Outpost

Bereavement support

Hospice

Counsellor The Pilgrims Hospice, Hythe Tel: 01233 504100 Road, Willesborough, Ashford, Kent TN24 0NE

Voluntary

Ashford Cruse Tel : 0844 800 9104 Bereavement Advice information and support

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Psychosocial Support Directory Page 23 of 74 Eastern & Coastal Kent – Ashford Locality level support

Complementary therapies

Complementary therapies Celia Blakey Centre, William Tel: 01233 616135 for cancer patients Harvey Hospital, Kennington William Harvey Hospital has Road, Willesborough, a donation-based service Ashford, Kent TN24 0LZ providing up to six free treatments for cancer patients. Offers aromatherapy, reflexology, kinesiology (muscle testing combined with holistic therapies), reiki (energy healing)

Information/advice services

Department for Work and Swanton House, Elwick Tel: 01233 625233 Pension (Ashford Road, Ashford, Kent Jobcentre Plus) Advice on all DWP benefits (income support, incapacity benefit, crisis loans etc) Ashford Age Concern Jo Fagg Social Centre, St Tel: 01233 620635 John's Lane, Ashford, Kent Email: TN23 1QD [email protected] British Red Cross 223 Quantock Drive, Tel: 01233 620356 (Ashford) Ashford, Kent Offers care for people in crisis, loans of wheelchairs and commodes, short term transport

Patient Advice & Liaison Service (PALS)

PALS & Volunteer William Harvey Hospital, Tel: 01233 633331 x86615 Services East Kent NHS Kennington Road, trust Willesborough, Ashford,Kent TN24 OLZ PALS & Volunteer SE Headquarters, Tel: 0800 783 9972 Services (Mental Health) Littlebourne Road, NHS and Social Care Canterbury, Kent, CT1 1AZ Partnership Trust PALS & Volunteer Oaten Hill Court, Oaten Hill, Tel :0845 601 5890 Services. Eastern and Canterbury, Kent, CT1 3HS Coastal Kent PCT

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Psychosocial Support Directory Page 24 of 74 Eastern & Coastal Kent – Ashford Locality level support

Samaritans

Ashford Samaritans 22 Queen St, Ashford, Kent Tel: 01233 610000 Offer confidential support 24 TN23 1RG hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal

Social Services

Ashford Office The Civic Centre, Tannery Tel: 0845 330 2967 Provides a range of services Lane, Ashford, Kent TN23 Minicom: 01233 205777 for individuals and families 1PL who are having difficulty coping

Council Services

The Ashford Gateway Telephone: 0845 8 247 247 Gateway Services Centre Textphone/ Ashford 14 Park Mall Minicom: 0845 8 247 905 Information and self help, Ashford Fax: 01233 638012 including free internet, Kent Email: service directory, payment TN24 8RY kiosk. Customer-focused [email protected] service offering resident’s convenient physical access to frontline customer advisors from a wide range of public services, in a modern retail setting.

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Psychosocial Support Directory Page 25 of 74 Eastern & Coastal Kent – Canterbury Locality level support

3.1.2 Canterbury Locality

Cancer Support Organisations

Level 0: Self-help and informal support

Cancer Care Club Meets twice a month: Contact Jacky Guyver Friendly support group run by • first Wednesday Tel: 01304 617975 patients and carers for evening at the (Mon-Fri, 9am-6pm) patients and carers Cathedral Day Unit at the Kent and Contact Junetta Whorwell Canterbury Hospital Tel: 01233 624313 • third Thursday (Mon-Fri, 6pm-8pm) lunchtime at Abbots Barton Hotel, Canterbury Breast Friends c/o Macmillan Breast Care Tel: 01227 864087 Breast cancer support group Nurse Specialists, Breast (Mon-Fri, 9am-5pm) offering monthly meetings Clinic Offices, Kent & Email: (please call for details) Canterbury Hospital, [email protected] Ethelbert Road, [email protected] Canterbury, Kent CT1 3NG Breathe Easy Canterbury Meets on the second National helpline: 08458 50 Part of the support network of Wednesday of the month, 50 20 the British Lung Foundation from 2pm-4pm, at the Parish Social Club, 15a http://breatheasycanterbury.bl Castle Road, Whitstable, ogspot.com/ Kent Canterbury Prostate Meets on the last Contact: Graham Edwards Support Group (PSA) Wednesday of the month Tel: 01304 364873 Covers Ashford, Canterbury, from 10.15am–12.30pm at Thanet, Dover and Shepway Kent & Canterbury Website: Hospital, Cathedral Day www.psacanterbury.org.uk Unit – Seminar Room Kent (Canterbury) Please phone national Freephone Helpline Lymphoma Support Group helpline for local contact Tel: 0808 808 5555 details (Mon-Fri 9am - 5pm) Cancer Information, Cathedral Day Unit Tel: 01227 766877 x 74903 Support and Counselling Canterbury Service

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Psychosocial Support Directory Page 26 of 74 Eastern & Coastal Kent – Canterbury Locality level support

Level 1 Support

Chaplaincy

Hospital Chaplaincy St Martins Hospital, Tel: 01227 812021 Service Littlebourne Road, Canterbury, Kent CT1 1TD Hospice Chaplaincy Pilgrims Hospice Tel: 01227 812610 Service 56 London Raod, Canterbury, Kent CT2 8JA

Level 2 support (Cancer Services)

Clinical Nurse Specialists East Kent Hospitals NHS Tel: 01227 766877 (Disease-specific and Trust Palliative care) Kent and Canterbury See main directory for Hospital, Ethelbert Road, individual details: Canterbury, Kent CT1 3NG (www.kentmedwaycancernet work.nhs.uk/home-page/for- professionals)

Level 3 support (Cancer Services)

Hospital

Cancer and Supportive Kent and Canterbury Tel: 01277 766877 Care Counsellor Hospital, Supportive Provides also information Therapies Bungalow, and complementary Ethelbert Road, Canterbury, therapies Kent CT1 3NG

Hospice

Counsellor The Pilgrims Hospice, 56 Tel: 01277 812612 London Road, Canterbury, Kent CT2 8JA

Level 3 support (Voluntary)

Faversham Counselling 10 Gatefield Lane, Tel: 01795 591019 Service Faversham, Kent ME13 8NX Email: favershamcounselling@btconn ect.com Website: www.favershamcounselling.org

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Psychosocial Support Directory Page 27 of 74 Eastern & Coastal Kent – Canterbury Locality level support

Levels 3 & 4 support (Mental Health Services)

Primary Care Counselling and Psychology Service

In the Canterbury area Primary Care Counselling & Psychology is provided by the Kent and Medway NHS and Social Care Partnership Trust and accessed by GP referral.

Level 4 support

Emergency out of hours mental health crisis support

East Kent Crisis Unit 11, Milners Way Tel: 01304 843121 (Team Assessment & Treatment Business Park, secretary) Team (CATT) Ackholt Road, Aylesham, Fax: 01304 843122 Canterbury, Kent CT3 3AJ

Multi- Disciplinary Community Mental Health Team

East Kent Community The Cottage Tel: 01227 277287 Team and Substance Vulcan Close Misuse Service Whitstable, Kent CT5 4LZ

East Kent Community Mount Zeehan, St Martin’s Tel: 01227 761310 Alcohol Service (EKCAS) Hospital Canterbury Littlebourne Road, Canterbury, Kent CT1 1TD

Older Adult Multi-Disciplinary Community Mental Health Team

Mental Health Services The Flats, St Martins Tel: 01227 459371 Older People (MHSOP) Hospital, Littlebourne Road, Fax: 01227 785101 Canterbury Community Canterbury, Kent CT1 1TD Mental Health Team

Other organisations

Carers support

East Kent Crossroads Beach House, Tel: 01227 742030 Beach Street, Fax: 01227 283793 Herne Bay, Kent CT6 5PT Carers Voice Beach House, Tel: 01227 365442 Support and information Beach Street, Email: service for carers. Offers Herne Bay, Kent CT6 5PT [email protected]. forums, support groups, uk advocacy, counselling

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Psychosocial Support Directory Page 28 of 74 Eastern & Coastal Kent – Canterbury Locality level support

Volcare Beach House, Tel: 01227 749400 Home-based respite Beach Street, scheme for carers. Offers Herne Bay, Kent CT6 5PT occasional whole day, weekend or 1-2 week planned breaks

Relationships support

Canterbury Relate Canterbury: Relate Centre Tel: 01227 766094 for Outpost appointments

Bereavement support

Hospice

Counselling service The Pilgrims Hospice, 56 Tel: 01277 812612 London Road, Canterbury CT2 8JA

Voluntary

Canterbury/ Thanet Cruse Tel: 0845 603 0024 Bereavement Advice information and support

Complementary therapies

Cancer Information Supportive Therapies Tel: 01227 864045 Support & Counselling Bungalow, Oncology Mon, Tues and Thur (9am- Service Department, Kent & 5pm) Various therapies available Canterbury Hospital, including aromatherapy, Ethelbert Road, massage, reflexology, Canterbury, Kent CT1 3NG relaxation and shiatsu

Information/advice services

Department for Work and Nutwood House, Chaucer Tel: 01227 596700 Pensions (Canterbury Road, Canterbury, Kent CT1 Jobcentre Plus) 1ZZ Advice on all DWP benefits (income support, incapacity benefit, crisis loans etc) Canterbury Age Concern The Centre, Castle Row, Tel: 01227 462368 Canterbury, Kent CT1 2QY Email: [email protected]

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Psychosocial Support Directory Page 29 of 74 Eastern & Coastal Kent – Canterbury Locality level support

Faversham Age Concern 2 Middle Row, Faversham, Tel: 01795 532766 Kent ME13 7AJ Fax: 01795 531611 Email: [email protected]. uk Herne Bay Age Concern Hampton Pier Avenue, Tel: 01227 360494 Herne Bay, Kent CT6 8DY Fax: 01227 742813 Email: sue.cliffe@ageconcernherne bay.org Whitstable Age Concern The Connie Packington Day Tel: 01227 272055 Centre, Vulcan Close, Fax: 01227 272055 Whitstable, Kent CT5 4LZ Email: [email protected] British Red Cross 2 Lower Chantry Lane, Tel: 01227 766145 (Canterbury) Canterbury, Kent Offers care for people in crisis, loans of wheelchairs and commodes, short term transport British Red Cross (Herne 176 Mortimer Street, Herne Tel: 01227 373414 Bay) Bay, Kent CT6 5DT Offers care for people in crisis, loans of wheelchairs and commodes, short term transport Citizens Rights for Older 18-19 Watling Street, Tel: 01227 789777 People (CROP) Canterbury, Kent CT1 2UA Email: Free, confidential advisory [email protected] service helping older Website: people. Help with: financial www.cropkent.org.uk problems, tax, abuse, neighbourhood disputes Area covered: Canterbury, and returning to the Thanet, Dover, Deal, community from hospital or Whitstable, Herne Bay, a nursing home Faversham, Sittingbourne, Isle of Sheppey Porchlight Head Office Tel: 0800 567 7699 Supporting vulnerable and 2nd Floor Watling Head Office Tel: 01227 homeless people in Kent. Chambers 760078 18-19 Watling Street Email: Canterbury [email protected] Kent CT1 2UA

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Psychosocial Support Directory Page 30 of 74 Eastern & Coastal Kent – Canterbury Locality level support

Patient Advice & Liaison Service (PALS)

PALS & Volunteer Ethelbert Road, Canterbury, Tel: 01227 78145 Services. East Kent Kent CT1 3NG Hospitals University NHS Trust PALS & Volunteer St Martin’s Hospital, Tel: 01227 812020 Services (Mental Health) Littlebourne Road, PPCI Department Canterbury, Kent CT1 1TD PALS & Volunteer Oaten Hill Court, Oaten Hill, Tel :0845 601 5890 Services. Eastern and Canterbury, Kent CT1 3HS Coastal Kent PCT

Samaritans

Canterbury Samaritans 32 Northgate, Tel: 01227 457777 Offer confidential support 24 Canterbury, Kent CT1 1BL hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal

Social Services

Canterbury Office Brook House, Tel: 01227 598500 Provides a range of services Reeves Way, for individuals and families John Wilson Business Park, who are having difficulty Whitstable, Kent CT5 3SS coping

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Psychosocial Support Directory Page 31 of 74 Eastern & Coastal Kent – East Kent Coastal Locality level support

3.1.3 East Kent Coastal Locality

Cancer support organisations

Level: 0 Self-help and informal support

Thanet Cancer Self Help Meet monthly Tel: 01843 597747 Group Offers emotional support and opportunity to share experiences Thanet Lymphoedema Meet every 2 months Tel : 01227 366939 Support Group

Thanet Bosom Pals Meet in Cliftonville Contact (Thanet) Diane MacLellen: 01843 A support group for women. 602383 (6pm - 8pm) One-to-one meetings can Linda Lilliot be arranged with someone Tel: 01843 581478 (6pm- who has had the same 8pm) treatment Breathe Easy Canterbury Meets on the second National helpline: 08458 50 Part of the support network Wednesday of the month, 50 20 of the British Lung from 2pm-4pm, at the Parish Foundation Social Club, 15a Castle http://breatheasycanterbury.bl Road, Whitstable, Kent ogspot.com/ Canterbury Prostate Meets on the last Contact Graham Edwards Support Group (PSA) Wednesday of the month Tel: 01304 364873 Covers Ashford, from 10.15am–12.30pm at Canterbury, Thanet, Dover Kent & Canterbury Hospital, Website: and Shepway Cathedral Day Unit – www.psacanterbury.org.uk Seminar Room Let's Face It 72 Victoria Avenue, Tel: 01843 833724 (9am- Offers help and support to Westgate On Sea, Margate, 9pm) facially disfigured people Kent CT8 8BH Email: [email protected] Website: www.lets-face- it.org.uk ROSE (Ready to Offer Dover Tel: 01304 201624 ext 43210 Support & Encouragement) Email: Support group [email protected] TOPS Deal Tel: 01304 364846 (Together Offering Positive Or Support) Tel: 01304 360547 Support group Or Tel: 01304 369544

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Psychosocial Support Directory Page 32 of 74 Eastern & Coastal Kent – East Kent Coastal Locality level support

Level 1 Support

Chaplaincy

Hospital Chaplaincy Queen Elizabeth The Queen Tel:01843 225544 Service Mother Hospital, Ramsgate Road, Margate Hospice Chaplaincy Pilgrims Hospice, Ramsgate 01843 233923 Service Road, Margate, Kent CT9 4AD

Level 2 support (Cancer Services)

Clinical Nurse Specialists East Kent Hospitals Tel: 01843 225544 (Disease-specific or Palliative University NHS Trust care) Queen Elizabeth the Queen See main directory for Mother Hospital, individual details: St Peters Road, Margate, (www.kentmedwaycancernet Kent CT9 4AN work.nhs.uk/home-page/for- professionals)

Level 3 support (Cancer Services)

Hospital

Cancer and Supportive Queen Elizabeth the Queen Tel: 01843 225544 Care Counsellor Mother Hospital, St Peters Road, Margate, Kent CT9 4AN

Hospice

Social Work and The Pilgrims Hospice, Tel: 01843 233920 Counselling Lead Ramsgate Road, Margate, Kent CT9 4AD

Levels 3 & 4 support (Mental Health Services)

Primary Care Psychological Service Primary Care Coleman House Brookfield Tel: 01304 216666 Psychological Service Avenue, Dover CT16 2AH

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Psychosocial Support Directory Page 33 of 74 Eastern & Coastal Kent – East Kent Coastal Locality level support

Level 4 support

Emergency out of hours mental health crisis support

Mental Health Services Unit 11, Milners Way Tel: 01304 843121 (Team Older People (MHSOP) Business Park, secretary) Mental Health Team East Ackholt Road, Aylesham, Fax: 01304 843122 Kent Crisis and Canterbury CT3 3AJ Assessment & Treatment Team (CATT)

Community Mental Health Teams

CMHT (Thanet area) The Beacon, Manston Road, Tel: 01843 855200 Ramsgate CT12 6NT CMHT (Deal area) Deal Mental Health Centre, Tel: 01304 865463 Bowling Green Lane, Deal CT14 9UF

Older Adult Multi-Disciplinary Community Mental Health Team

Elderly The Beacon, Manston Road, Tel: 01843 855200 Ramsgate CT12 6NT

Other organisations

Carers support

South East Kent Ground Floor, Tel: 01233 663198 Crossroads 3 Elwick Road, Ashford Deal, Dover, Folkestone TN23 1PD Carers Support Rainbow Centre Tel: 01303 850733 Folkestone 69 Sandgate Road, info@folkestonerainbowcentr Folkestone CT20 2AF e.org.uk Carers Support Ash Eton, Tel: 01303 222305 Folkestone Radnor Park West, Folkestone CT19 5HL

Relationships support

Dover Relate Tel: 01227 766094

Broadstairs Relate Tel:01227 766094 Broadstairs: Relate Centre Outpost

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Psychosocial Support Directory Page 34 of 74 Eastern & Coastal Kent – East Kent Coastal Locality level support

Bereavement support

Hospice

Counselling and Social The Pilgrims Hospice, Tel: 01843 233920 Work Ramsgate Road, Margate, CT9 4AD

Voluntary

Dover District & Shepway Tel: 01304 204123 Cruse Friendship Group Broadstairs Tel: 01843 594346 Bereavement support group Meets on the first and third Thursday afternoons of the month Herne Bay Tel: 01227 373414 176 Mortimer Street Mon, Wed and Fri 10am–12noon Canterbury & Thanet Tel: 0845 603 0024 Branch

Complementary therapies See entries under national & network-wide associations.

Information/advice services

Department for Work and Queens House, Queens Tel: 01843 258000 Pensions (Thanet Street, Ramsgate Jobcentre Plus) CT11 9EW Advice on all benefits (income support, incapacity benefit, crisis loans etc) Department for Work and 109 London Road, Dover Tel: 01304 868000 Pensions (Dover CT17 0TH Jobcentre Plus) Advice on all benefits (income support, incapacity benefit, crisis loans etc) Age Concern (Broadstairs The Day Centre, Pierremont Tel: 01843 868018 & St Peter’s) Gardens, Broadstairs Email: CT10 1JX [email protected] o.uk Age Concern (Deal) Centre for the Retired, 3 Tel: 01304 372608 Park Street, Deal CT14 6AG Email: [email protected] Age Concern (Dover) Riverside Centre, Maison Tel : 01304 207268 Dieu Gardens, Dover Email : CT16 1RL [email protected]. uk

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Psychosocial Support Directory Page 35 of 74 Eastern & Coastal Kent – East Kent Coastal Locality level support

Age Concern (Margate) Randolph House, Zion Tel: 01843 223881 Place, Margate CT9 1RP Email: [email protected] Age Concern (Ramsgate) Forrester's Hall, Meeting Tel: 01843 592117 Street, Ramsgate Fax: 01843 592117 CT11 9RT Email: [email protected] Age Concern (Sandwich) Sneller House, 19/21 The Tel: 01304 614237 Cattle Market, Sandwich Fax: 01304 621971 CT13 9AP Email: office@sandwich- cr.org.uk British Red Cross 41 Station Road, Tel: 01303 277195 Folkestone Folkestone CT19 4AY Offers care for people in crisis, loans of wheelchairs and commodes, short term transport British Red Cross Red Cross Centre, Tel: 01843 223739 Margate Addinton Road, Margate Offers care for people in CT9 1HN crisis, loans of wheelchairs and commodes, short term transport Citizens Rights for Older 18-19 Watling Street, Tel: 01227 789777 People (CROP) Canterbury CT1 2UA Email: Free, confidential advisory [email protected] service helping older Website: people. Help with: financial www.cropkent.org.uk problems, tax, abuse, Area covered: Canterbury, neighbourhood disputes Thanet, Dover, Deal, and returning to the Whitstable, Herne Bay, community from hospital or Faversham, Sittingbourne, a nursing home Isle of Sheppey

Patient Advice & Liaison Service (PALS)

PALS & Volunteer Queen Elizabeth the Queen Tel: 01843 234234 Services East Kent Hospital Mother Hospital, NHS Trust St Peters Road, Margate CT9 4AN en Elizabeth PALS & Volunteer The Beacon, Manston Road, Tel: 01843 855200 Services (Mental Health) Ramsgate CT12 6NT NHS and Social Care Partnership Trust PALS & Volunteer Oaten Hill Court, Oaten Hill, Tel :0845 601 5890 Services. Eastern and Canterbury, Kent, CT1 3HS Coastal Kent PCT

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Psychosocial Support Directory Page 36 of 74 Eastern & Coastal Kent – East Kent Coastal Locality level support

Samaritans

Canterbury Samaritans 32 Northgate, Canterbury Tel: 01227 457777 Offer confidential support 24 CT1 1BL hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal Folkestone Samaritans 9 Cambridge Gardens, Tel: 01303 255000 Folkestone CT20 1DB

Social Services

East Kent Area Office St Peters House, Dane Tel: 01843 860000 Provides a range of services Valley Road, St Peters, for individuals and families Broadstairs CT10 3JJ who are having difficulty coping

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Psychosocial Support Directory Page 37 of 74 Eastern & Coastal Kent - Shepway Locality level support

3.1.4 Shepway Locality

Cancer support organisations

Level 0: Self-help and informal support

William Harvey Hospital Breast Unit, William Harvey Tel: 01233 616024 Breast Cancer Support Hospital, Kennington Road, Group Willesborough, Ashford TN24 0LY Canterbury Prostate Meets on the last Contact: Graham Edwards Support Group (PSA) Wednesday of the month Tel: 01304 364873 Covers Ashford, from 10.15am–12.30pm at Canterbury, Thanet, Dover Kent & Canterbury Hospital, Website: and Shepway Cathedral Day Unit – www.psacanterbury.org.uk Seminar Room

Level 1 Support

Chaplaincy

Hospital Chaplaincy William Harvey Hospital, Tel: 01233 616024 Service Kennington Road, Willesborough, Ashford TN24 0LY Hospice Chaplaincy Pilgrims Hospice Tel:01233 504104 Service Willesborough, Ashford TN24 ONE

Level 2 support (Cancer Services)

Clinical Nurse Specialists East Kent Hospitals Tel: 01233 633331 (Disease-specific and University NHS Trust Palliative care) William Harvey Hospital See main directory for Kennington Road, individual details: Willesborough (www.kentmedwaycancerne Ashford TN24 0LZ twork.nhs.uk/home- page/for-professionals)

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Psychosocial Support Directory Page 38 of 74 Eastern & Coastal Kent - Shepway Locality level support

Level 3 support (Cancer Services)

Hospital

Cancer and Supportive William Harvey Hospital, Tel: 01233 633331 Care Counsellor Kennington Road ext 88790 Willnesborough, Ashford TN24 OLZ

Hospice

Counsellor The Pilgrims Hospice Hythe Tel: 01233 504100 Road, Willesborough, Ashford, TN24 0NE

Level 3 support (Voluntary)

Ashford Counselling 123 Church Road, Tel: 01233 610083 Service Willesborough, Ashford Offers counselling and TN24 0JG advice New Romney Counselling 50b High Street, Tel: 01797 367809 Service New Romney TN28 8AT Offers counselling to adults and children on a range of problems including anxiety, domestic violence, abuse, loss of work, bereavement and relationship problems

Levels 3 & 4 support (Mental Health Services)

Primary Care Counselling & Psychology Services

In the Shepway area Primary Care Counselling & Psychology is provided by Counselling Team Ltd and KCA and accessed by GP referral.

Level 4 support

Emergency out of hours mental health crisis support

East Kent Crisis Unit 11 Milner’s Way Tel: 01304 843121 (Team Assessment & Treatment Business Park, Ackholt secretary) Team (CATT) Road, Aylesham, Fax: 01304 843122 Canterbury CT3 3AJ

Community Mental Health Teams

Shepway Community Royal Victoria Hospital, Tel: 01303 222424 Mental Health Team – Radnor Park Avenue, Intake Team Folkestone CT19 5BW

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Psychosocial Support Directory Page 39 of 74 Eastern & Coastal Kent - Shepway Locality level support

Older Adult Multi-Disciplinary Community Mental Health Team

Mental Health Services for Folkestone Health Centre, Tel: 01303 228840 Older People (MHSOP) 15-25 Dover Road, Folkestone CT20 1JY

Other organisations

Carers support

South East Kent Ground Floor, 3 Elwick Tel: 01233 663198 Crossroads Road, Ashford TN23 1PD

Relationships support

Ashford Relate Ashford: Relate Centre Tel: 01227 766094 for Outpost appointments Mon, Wed 10am - 9pm, Tue 6pm - 9pm

Bereavement support

Hospice

Counsellor The Pilgrims Hospice, Hythe Tel: 01233 504100 Road, Willesborough, Ashford TN24 0NE

Voluntary

Dover District & Shepway Tel: 01304 204123 Cruse Bereavement advice and support

Complementary therapies

Complementary therapies Celia Blakey Centre, William Tel: 01233 616135 for cancer patients Harvey Hospital, Kennington William Harvey Hospital has Road, Willesborough, a donation-based service Ashford TN24 0LZ providing up to six free treatments for cancer patients. Offers aromatherapy, reflexology, kinesiology (muscle testing combined with holistic therapies), reiki (energy healing)

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Psychosocial Support Directory Page 40 of 74 Eastern & Coastal Kent - Shepway Locality level support

Information/advice services

Department for Work and Swanton House, Elwick Tel: 01233 625233 Pensions (Ashford Road, Ashford Jobcentre Plus) Advice on all benefits (income support, incapacity benefit, crisis loans etc) Age Concern Jubilee Day Centre, Everist Tel: 01303 862364, Email: (Elham Rural) Court, Station Road, Elham, [email protected] Folkestone CT18 8HQ Age Concern (Folkestone) 65 Shaftesbury Avenue, Tel: 01303 279031, Cheriton, Folkestone Email: CT19 4NS folkestone@ageconcern@vir gin.net Age Concern (Hythe) Sanford House Day Care Tel: 01303 269602 Centre, Stade Street, Hythe Email: CT21 6BD manager@ageconcern- hythe.fsnet.co.uk British Red Cross 41 Station Road, Tel: 01303 277195 (Folkestone) Folkestone CT19 4AY Offers care for people in crisis, loans of wheelchairs and commodes, short term transport British Red Cross (Hythe) 114 High Street Tel: 01303 267620 Offers care for people in Hythe CT21 1OB crisis, loans of wheelchairs and commodes, short term transport

Patient Advice & Liaison Service (PALS)

PALS & Volunteer SE Headquarters, Tel: 0800 783 9972 Services (Mental Health) Littlebourne Road, East Kent NHS trust Canterbury, Kent, CT1 1AZ PALS & Volunteer Royal Victoria Hospital 01233 616615 Services. East Kent Folkestone Hospital Trusts

PALS & Volunteer Oaten Hill Court, Oaten Hill, Tel :0845 601 5890 Services. Eastern and Canterbury, Kent, CT1 3HS Coastal Kent PCT

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Psychosocial Support Directory Page 41 of 74 Eastern & Coastal Kent - Shepway Locality level support

Samaritans

Ashford Samaritans 22 Queen St, Ashford Tel: 01233 610000 Offer confidential support TN23 1RG 24 hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal Folkestone Samaritans 9 Cambridge Gardens, Tel: 01303 255000 Folkestone CT20 1DB

Social Services

Shepway Office Queen's House, Guildhall Tel: 01303 253476 Provides a range of services St, Folkestone CT20 1DX Minicom: 01303 224317 for individuals and families who are having difficulty coping

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Psychosocial Support Directory Page 42 of 74 Eastern & Coastal Kent – Swale Locality level support

3.1.5 Swale Locality

Cancer support organisations

Level 0: Self-help and informal support

Breast Cancer Meets on the first Tuesday Contact Angela Blackwell Family Support of the month at 7pm at Tel: 01634 861802 Group Medway Maritime Hospital (Mon-Sun, 5pm-8pm) Medway & Swale (West) Contact Carol McDonald Tel: 01795 476055 (Mon-Sun, 5pm-8pm) Haematology (HOGS) Meets every month at Tel 01634 830000 ext 3994 Group Medway Maritime Hospital. Offers a buddy system Breathe Easy Meets on the first Tuesday Tel: 01634 233181 Medway of the month from 1pm- Breathe Easy is the 3pm at the Star Social support network of the Club, Darland Avenue, British Lung Gillingham Foundation Lung & The Wisdom Hospice Contact: Frances McKay Mesothelioma High Bank, St Williams Tel: 01634 825212 Support Group. Help Way, Rochester ME1 2NU Meets monthly on Tuesdays support and Friendship

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Psychosocial Support Directory Page 43 of 74 Eastern & Coastal Kent – Swale Locality level support

Semi Colon Club Meets at Maidstone Jane Elliott: 01622 224391 For spouses and Hospital Email: [email protected] partners of those deceased. Welcome people from the Medway area LAMP (Leisure Healthy Living Centre, Healthy Living Centre reception Activities for Mature Sheppey Leisure Complex, (01795) 668061 People) group for Beachfields, Sheerness Tuesdays and Fridays active mature people 10.30am -12.30pm aged 55 and over. We to http://www.sheppeyhlc.org.uk/lam run a diverse range of p.html activities including art classes, talks, massage demonstrations, short- mat bowls, badminton and Salsa. User led. Friendly Club Meets on Thursday at 2pm Contact: Mrs Hawes A club for older at Eastchurch Club, High Tel: 01795 880506 residents of Kent Street, Eastchurch, Sheerness ME12 4BN The Sunlight Centre 105 Richmond Road Tel: 01634 338600 Offers a mix of Gillingham, Kent ME7 1LX Website: www.sunlighttrust.org.uk services aimed at everyone within the local community; nobody is excluded.

Level 1 Support

Chaplaincy

Hospital Medway Maritime Hospital, Tel: 01634 830000 Windmill Road, Gillingham Email: ME7 5NY medway.chaplaincy@medw ay.nhs.uk Hospital Kent and Canterbury Tel: 01227 766877 Hospital, Supportive Therapies Bungalow, Ethelbert Road, Canterbury CT1 3NG Hospice Wisdom Hospice, High Bank, St Williams Way, Tel: 01634 830000 Rochester ME1 2NU Website: www.wisdomhospice.co.uk

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Psychosocial Support Directory Page 44 of 74 Eastern & Coastal Kent – Swale Locality level support

Hospice The Pilgrims Hospice, 56 Tel: 01277 812612 London Road, Canterbury Website: CT2 8JA www.pilgrimshospice.org Hospice Demelza House (Children) Tel: 01795 845200 Rook Lane, Bobbing Website: Sittingbourne, Kent ME9 www.demelzahouse.org 8DZ

Level 2 support (Cancer Services)

Clinical Nurse Specialists Medway NHS Foundation Tel: 01634 830000 (Disease-specific and Trust, Medway Maritime Palliative care) Hospital, Windmill Road, See main directory for Gillingham ME7 5NY individual details: (www.kentmedwaycancernet work.nhs.uk/home-page/for- professionals) Clinical Nurse Specialists East Kent Hospitals NHS Tel: 01227 766877 (Disease-specific and Trust Palliative care) Kent and Canterbury See main directory for Hospital, Ethelbert Road, individual details: Canterbury CT1 3NG (www.kentmedwaycancernet work.nhs.uk/home-page/for- professionals)

Level 3 support (Cancer Services)

Hospital

Counselling & Social Work Medway Maritime Hospital Tel: 01634 825288 for Cancer Services Windmill Road, Gillingham ME7 5NY

Hospice

Social Work Team The Wisdom Hospice, High Tel: 01634 830456 Manager Bank, Rochester, ME1 2NU Counsellor The Pilgrims Hospice, 56 Tel: 01277 812612 London Road, Canterbury CT2 8JA

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Psychosocial Support Directory Page 45 of 74 Eastern & Coastal Kent – Swale Locality level support

Level 3 & 4 Support (Mental Health Services)

Primary Care

Primary Care and Sittingbourne Memorial Tel: 01795 418355 Psychology Counselling Hospital, Bell Road, Service Sittingbourne ME10 4DT

Level 4 support

Emergency out of hours mental health crisis support

Swale Crisis Resolution & Mental Health Unit, Tel: 01795 418 355 Home Treatment Team Sittingbourne Memorial (CATT) Hospital, Bell Road, Sittingbourne ME10 4DT

Community Mental Health Team

Sheppey Community Trinity House, 7-10 Trinity Tel: 01795 418 359 Mental Health Team Road, Sheerness ME12 2PJ Swale Community Mental Sittingbourne Memorial Tel: 01795 418359 Health Team Road, Sheerness ME10 4DT

Older Adult Multi-Disciplinary Community Mental Health Team

Swale Mental Health Southlands Unit, Rook Lane, Tel: 01795 845000 Services for Older People Bobbing, Sittingbourne ME9 (MHSOP) 8DZ

Learning Disabilities Service

Swale Team for People Avenue of Remembrance, Tel: 01795 473333 with Learning Disabilities Sittingbourne ME10 4DP

Other organisations

Carers support

East Kent Crossroads Beach House, Tel: 01227 742030 Beach Street, Fax: 01227 283793 Herne Bay CT6 5PT Medway Crossroads Office 7/8, 55 Balmoral Tel: 01634 280031 Road, Gillingham ME7 4NT

Relationships support

Sittingbourne Relate Sittingbourne: Tel: 01634 846914 Relate Centre Outpost

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Psychosocial Support Directory Page 46 of 74 Eastern & Coastal Kent – Swale Locality level support

Bereavement support

Hospice

Counsellor The Pilgrims Hospice Hythe Tel: 01233 504100 Road, Willesborough, Ashford, TN24 0NE

Voluntary

Swale Cruse Tel: 0870 607 0547 Bereavement Advice and Support

Information/advice services

Department for Work and Roman House, 9 Roman Tel: 01795 562500 Pensions (Sittingbourne Square, High Street, Jobcentre Plus) Sittingbourne ME10 4BP Advice on all benefits (income support, incapacity benefit, crisis loans etc) Sheppey Age Concern Rosemary House, 43 Trinity Tel: 01795 662562 Road, Sheerness Email: ME12 2PF ageconcernsheppey@btinte rnet.com Sittingbourne Age Heather House Day Centre, Tel: 01795 477520 Concern Avenue of Remembrance, Fax: 01795 410098 Sittingbourne ME10 4NN Email: [email protected] British Red Cross May use any of 10 centres Freephone: 0800 028 0831 Kent Headquarters is in within vicinity of Swale. for information on all Maidstone Contact head office for advice services in Kent on nearest. Citizens Rights for Older 18-19 Watling Street, Tel: 01227 789777 People (CROP) Canterbury CT1 2UA Email: Free, confidential advisory [email protected] service helping older people. Help with: financial Website: problems, tax, abuse, www.cropkent.org.uk neighbourhood disputes and returning to the Area covered: Canterbury, community from hospital or Thanet, Dover, Deal, a nursing home Whitstable, Herne Bay, Faversham, Sittingbourne, Isle of Sheppey

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Psychosocial Support Directory Page 47 of 74 Eastern & Coastal Kent – Swale Locality level support

Patient Advice and Liaison Service (PALS)

PALS & Volunteer Ethelbert Road, Canterbury, Tel: 01227 78145 Services. Kent, CT1 3NG East Kent Hospitals University NHS Trust PALS & Volunteer Medway Maritime Hospital Tel: 01634 830000 Services, Trust, Medway Maritime Hospital Trust Hospital, Windmill Road, Gillingham PALS & Volunteer SE Headquarters, St Martins Tel: 0800 783 9972 Services (Mental Health) Hospital, Littlebourne Road, NHS and Social Care Canterbury, Kent, CT1 1AZ Partnership Trust PALS & Volunteer Oaten Hill Court, Oaten Hill, Tel :0845 601 5890 Services. Canterbury, Kent, CT1 3HS Eastern and Coastal Kent PCT

Samaritans

Canterbury Samaritans 32 Northgate, Tel: 01227 457777 Offer confidential support Canterbury CT1 1BL 24 hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal Rochester Samaritans Priory Road, Strood, Tel: 01634 730 981 Rochester ME2 2EG

Social Services

East Kent Area Office St Peters House, Dane Tel: 01843 860000 Provides a range of services Valley Road, St Peters, for individuals and families Broadstairs CT10 3JJ who are having difficulty coping

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Psychosocial Support Directory Page 48 of 74 Medway Locality level support

3.2. Medway

Cancer Support Organisations

Level 0: Self-help and informal support

Breast Cancer Family Meets on the first Tuesday Contact Angela Blackwell Support Group of the month at 7pm at Tel: 01634 861802 Medway & Swale (West) Medway Maritime Hospital (Mon-Sun, 5pm-8pm)

Contact Carol McDonald Tel: 01795 476055 (Mon-Sun, 5pm-8pm) CHAPS Chatham Area Contact: Irina Viera Patient Support Meets on 3 monthly basis Macmillan Clinical Nurse Advice and friendship & Specialist. Support Tel: 01634 838918 or Richard & Paula Simpson Tel:01795 473789 Email : [email protected] Haematology (HOGS) Meets every month at Tel 01634 830000 ext 3994 Group Medway Maritime Hospital. Offers a buddy system

Breathe Easy Medway Meets on the first Tuesday Tel: 01634 233181 Breathe Easy is the support of the month from 1pm-3pm network of the British Lung at the Star Social Club, Foundation Darland Avenue, Gillingham

Medway Bowel Cancer Meets every two months Tel: 01634 825211 Support Group Email: For people who have Kelly.taylor@medway- completed or are still tr.sthames.nhs.uk undergoing treatment, and their families. Offers information, advice and telephone support from a colorectal nurse specialist who attends each meeting

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Psychosocial Support Directory Page 49 of 74 Medway Locality level support

Semi Colon Club Meets at Maidstone Jane Elliott: 01622 224391 For spouses and partners of Hospital Email: [email protected] those deceased. Welcome people from the Medway area Lung & Mesothelioma The Wisdom Hospice Contact: Frances McKay Support Group. Help High Bank, St Williams Tel: 01634 825212 support and friendship Way, Rochester ME1 2NU Meets monthly on Tuesdays Laryngectomee Club Chatham Tel : 01634 666804 Meets every other month Friendly Club Meets on Thursday at 2pm Contact: Mrs Hawes A club for older residents at Eastchurch Club, High Tel: 01795 880506 of Kent Street, Eastchurch, Sheerness ME12 4BN

Level 1 support

Chaplaincy

Hospital Medway Maritime Tel: 01634 830000 Hospital, Windmill Road, Email: Gillingham ME7 5NY medway.chaplaincy@medw ay.nhs.uk Hospice Wisdom Hospice, High Bank, St Williams Way, Tel: 01634 830000 Rochester ME1 2NU

Level 2 support (Cancer Services)

Level 3 support (Cancer Services)

Hospital

Social Worker for Cancer Medway Maritime Hospital Tel: 01634 825288 Services Windmill Road, Gillingham ME7 5NY

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Psychosocial Support Directory Page 50 of 74 Medway Locality level support

Hospice

Social Work Team The Wisdom Hospice, High Tel: 01634 830456 Manager Bank, Rochester, ME1 2NU

Levels 3 & 4 support (Mental Health Services)

Primary Care Counselling and Psychology Service

Primary Care Psychology A Block, Medway Maritime Tel: 01634 830000 & Counselling Service Hospital, Windmill Road, Exts: 5300/5525 Gillingham ME7 5NY

Level 4 support

Emergency out of hours mental health crisis support

Medway Crisis Resolution ‘A’ Block Tel: 01634 825381 Home Treatment Team Medway Maritiime Hospital (Gillingham) (formerly MASST) Separate team covering As above Tel: 01634 841304/838912 Rochester/Strood

Multi-Disciplinary Community Mental Health Teams

Rochester and Strood St Bartholomews Hospital Tel: 01634 810935 Community Mental Health New Road Avenue, Team (and Medway Rochester ME1 1DS Assertive Outreach Team) Chatham Community Elmsleigh House,118 Tel: 01634 835060 Mental Health Team Maidstone Road, Chatham ME4 6DQ Gillingham Community Kingsley House Tel: 01634 331914 Mental Health Team 37-39 Balmoral Road, Gillingham ME7 4PF

Older Adult Psychology Service

Medway Older Adult ‘A Block’, Medway Maritime Tel: 01634 825251 Psychology Service Hospital, Windmill Road, Gillingham ME7 5NY

Learning Disabilities Service

Medway Team for People Lordswood Community & Tel: 01634 337433 with Learning Disabilities Healthy Living Centre, Sultan Road, Lordswood, Chatham ME5 8JT

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Psychosocial Support Directory Page 51 of 74 Medway Locality level support

Other organisations

Carers support

Medway Crossroads Office 7/8, 55 Balmoral Tel: 01634 280031 Road, Gillingham ME7 4NT Medway Carers Centre 3 Canterbury Street, Tel: 01634 577340 and Gillingham ME7 5TP Email: Medway Young Carers [email protected] Website: www.medwaycarerscentre.o rg.uk CHAPS Chatham Area Next meeting 11/05/09 from Tel: Irina Vieira, Macmillan Patient Support 19:30 then every 3 months. Clinical Nurse Specialist: Meets every 3 months to 01634 838918/ Richard & support you and your Meetings held at Paula Simpson: 01795 family. An opportunity to Canterbury Christ Church 473789 share experiences. University, Medway Email: Campus, Room RWg15, [email protected] Rowan Williams Court Building, 30 Pembroke Court Building, Chatham Maritime, ME4 4F

Healthy Living Centres

The three Healthy Living Centres within Medway include community cafés which aim to give local people and users of the centre a place to meet and relax. The cafés provide healthier alternatives to traditional café food and support people to deal with the range of issues that affect their well being and quality of life. They also train local people in catering skills, particularly those who find it diffiult to find work.

The centres also provide a range of health services under one roof including GP services, community dentistry, health visitors and school nurses, cardiology, wound leg ulcer care and family planning. Rehabilitation/allied health professional care is available including physiotherapy, speech and language therapy and podiatry. You will need to check what services are available in your particular healthy living centre.

Lordswood Community Sultan Road, Chatham, Tel: 01634 337500 Healthy Living Centre Kent, ME5 8TJ General switchboard for 3 centres

Rainham Healthy Living 103-107 High Street Tel: 01634 337500 Centre Rainham, Gillingham, ME8 General switchboard for 3 8AA centres Rochester Healthy Living Delce Road, Rochester Tel: 01634 337500 Centre ME11 2FL General switchboard for 3 centres

Sunlight Development Trust. The Sunlight Centre Telephone: 01634 338600 Community Organisation with 105 Richmond Road Fax: 01634 338603 overriding aim to improve health Gillingham Email:

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Psychosocial Support Directory Page 52 of 74 Medway Locality level support inequity and wellbeing by Kent [email protected] providing an improved range of ME7 1LX social, medical and community activities. An independent voluntary organisation working alongside communities to create positive, sustainable change. Over 50% of the Sunlight board of trustees is made up of local people ensuring the trust retains its focus on benefiting those communities with the greatest disadvantage or need

Relationships support

Chatham Relate The White House Tel: 01634 846914 Riverside, Chatham Chatham: Relate Centre ME4 4SL Outpost

Bereavement support

Hospice

The Palliative Social Work Team provides counselling, support and practical help to patients, their families and carers who are referred for hospice care:

Bereavement Service The Wisdom Hospice, High Tel: 01634 830456 Manager Bank, Rochester ME1 2NU

Council

Medway Council Medway Crematorium Tel: 01634 861639 Bereavement Service Office, Robin Hood Lane, Staff are available during Provides information and Chatham ME5 9QU office hours advice, offering a wide range of services to meet the cultural needs of the diverse population of Medway

Voluntary

Swale Cruse Tel: 0870 607 0547 Bereavement Advice and Support Compassionate Friends Strood Group: 15 Dean Tel: 01634 718299 Support and care of Road, Strood, Rochester, Helpline open: 10am-4pm/ bereaved families after death Kent, ME2 3QH 6.30pm-10.30pm of loved one (child or adult)

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Psychosocial Support Directory Page 53 of 74 Medway Locality level support

Complementary therapies

Free relaxation, massage, Wisdom Hospice, High Tel: 01634 830456 aromatherapy and Bank, St Williams Way, reflexology for cancer Rochester ME1 2NU patients, family members and carers Whole Person Therapy Sunlight Centre, 105 Tel: 01634 338607 Trust Richmond Road, Gillingham Offers a range of (formerly in Maidstone) complementary therapies to Therapy takes place in people living with long-term patients’ own homes. and terminal illnesses. Aims Funded by charity or to promote quality of life and donation helps people to function at their optimum health and potential

Information/advice services

Department for Work and Crown House Tel: 01634 810200 Pensions (Chatham The Brook Jobcentre Plus) Chatham Advice on all DWP benefits ME4 4LQ (income support, incapacity benefit, crisis loans etc)

Medway Council Medway Council Tel: 01634 334466 Advice on housing & council Gun Wharf tax benefits Dock Road Email: [email protected] Chatham Kent ME4 4TR

Age Concern (Chatham) Social Centre Retired Tel: 01634 811938 Citizens, Riverside, Email: cathy@ageconcern- Chatham ME4 4SL chatham.co.uk

Age Concern (Gillingham) The Mackenney Centre, Tel:01634 572616 Woodlands Road, Gillingham ME7 2BX

Age Concern (Medway) The Chris Ellis Centre, Tel: 01634 724828/725250 130 Brompton Lane, Fax: 01634 724704 Strood, Rochester ME2 3BA Email: enquiries@ageconcernmed wayltd.co.uk

Living Well Medway There is a choice of places Tel: 01634 888199 Working with Medway to have an interview. Council to help people with Between 0900 and 1700 Email: low or moderate care needs. weekday across Medway. livingwell@cabmedwayadvic Providing information which e.org.uk helps people to remain independent in their own

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Psychosocial Support Directory Page 54 of 74 Medway Locality level support homes.

British Red Cross Gundulph House, Gundulph Tel: 01634 821530 (Chatham) Road, Chatham ME4 4ED Offers care for people in crisis, loans of wheelchairs and commodes, short term transport

British Red Cross (Hoo) 9 Stoke Road, Hoo, Nr Tel: 01634 252084 Rochester ME3 9BE Offers care for people in crisis, loans of wheelchairs and commodes, short term transport

Advocacy Partnerships Medway Business Centre, Tel: 01634 30101 Email: (Medway & Swale) 17 New Road Avenue, [email protected] Independent advice for Chatham ME4 6BA .uk people aged 18-65 years living with mental health issues

Shelter 12-16 Ordnance Street, Tel: 0844 515 1740 Advice on housing issues Chatham

Patient Advice and Liaison Service (PALS)

PALS & Volunteer Level 2, Purple Zone, Tel: 01634 825004 or Services PALS Medway Medway Maritime Hospital 01634 830000 ext 5793 NHS Trust PALS & Volunteer Gravesend and North Kent Tel: 0800 389 4772 Services PCT Hospital , Bath Street Gravesend, Kent DA11 0DG PALS & Volunteer Gravesend and North Kent Tel: 0800 389 4772 Services PCT Hospital, Bath Street Gravesend, Kent DA11 0DG

Samaritans

Rochester Samaritans Priory Road, Strood, Tel: 01634 730 981 Offer confidential support 24 Rochester ME2 2EG hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal

Social Services

Medway Social Services Medway Council Tel: 01634 334466 Provides a range of services Gun Wharf Email: [email protected] for individuals and families Dock Road

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Psychosocial Support Directory Page 55 of 74 Medway Locality level support who are having difficulty Chatham coping Kent ME4 4TR

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Psychosocial Support Directory Page 56 of 74 West Kent – Dartford, Gravesham & Swanley Locality level support

3.3 West Kent

3.3.1 Dartford Gravesham & Swanley locality

Cancer Support Organisations

Level 0: Self-help and informal support

Prospect Meets on the second Tel: 01322 428614 Prostate cancer support Wednesday of each Email: group for north west month at 7pm at the [email protected] Kent Ellenor Foundation, adjoining Livingstone Hospital, East Hill, Dartford The ABC Support Monthly social meetings Contact Sally Cardy or Group at Gravesham Community Sylvia Hurley Breast cancer support Hospital Tel: 01322 428781 group for Dartford, (Weekdays except Thur, 9am- Gravesend and Swanley 4.30pm)

The BGs Gravesend Tel: 01322 221315 Breast Cancer Support Group Carers Support Service Dartford Tel: 01322 662046

Level 1 support

Chaplaincy

Hospital Darent Valley Hospital, Tel: 01322 428100 Darenth Wood Road, Website: www.dvh.nhs.uk Dartford DA2 8DA Hospital Gravesend Community Tel: 01474 360500 Hospital, Bath Street Gravesend DA11 0DG Hospice Ellenor Lions Hospices Tel: 01322 221315 The Ellenor Centre Website: St Roonans View, www.ellonorfoundation.org East Hill Drive, Dartford DA1 1ARE

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Psychosocial Support Directory Page 57 of 74 West Kent – Dartford, Gravesham & Swanley Locality level support

Level 2 support (Cancer Services)

Clinical Nurse Specialists Dartford and Gravesham Tel: 01322 428100 (Disease-specific or Palliative NHS Trust, Darenth Valley care) Hospital, Darenth Wood See main directory for Road, Dartford DA2 8DA individual details: (www.kentmedwaycancernet work.nhs.uk/home-page/for- professionals) Ellenor Hospital Specialist Tel: 01322 428100 Palliative Care Team Ellenor Community Dartford Tel: 01322 221315 Specialist Palliative Care Gravesend Tel: 01474 538508 Teams

Level 3 support (Cancer Services

Hospital

Macmillan Cancer Darent Valley Hospital Tel: 01322 428100 Services Social Worker Darenth Wood Road, ext 6775 Dartford DA2 8DA

Hospice

Head of Counselling Ellenor Lions Hospices Tel: 01322 221315 The Ellenor Centre St Roonans View, East Hill Drive, Dartford DA1 1ARE

Level 3 support (Voluntary)

The Wells Counselling The Manse, Broad Lane, Tel: 01322 279759 Centre Wilmington, Dartford Offers a counselling service DA2 7AQ by accredited counsellors

Level 3 & 4 support (Mental Health Services)

Primary Care Counselling and Psychology Service

In the Dartford area Primary Care Counselling & Psychology is provided by the Kent and Medway NHS and Social Care Partnership Trust and accessed by GP referral.

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Psychosocial Support Directory Page 58 of 74 West Kent – Dartford, Gravesham & Swanley Locality level support

Level 4 Support

Emergency out of hours mental health crisis support

Crisis Resolution Home Elizabeth Raybould Centre, Tel: 01322 622222 Treatment Team Greenacres, Bow Arrow Lane, Dartford DA2 6PB

Community Mental Health Teams

Adult Community Mental Arndale House, 18-20 Spital Tel: 01322 622230 Health Team – Dartford Street, Dartford DA1 2DL

Community Mental Health 17 High Street, Swanley Tel: 01322 669899 Team – Swanley BR8 2DL

Older Adult Multi-Disciplinary Community Mental Health Team

Mental Health services for Little Brook Hospital, Tel: 01322 622490 Older People Greenacres, Bow Arrow Lane, Dartford, DA2 6AU

Learning Disabilities Service

Learning Disability Archery House, Greenacres, Tel: 01322 622222 Services – Dartford Bow Arrow Lane, Dartford DA2 6PB Learning Disability Joynes House, New Road, Tel: 01474 544570 Services – Gravesham Gravesend

Other organisations

Carers support

Maidstone and North Crossroads, The Lodge, Tel: 01634 249090 West Kent Crossroads Holborough Road, Snodland ME6 5PJ www.crossroads.org.uk/maid stone.northwestkent

Relationships support

Dartford Relate Dartford: Relate Centre Tel: 01634 846914 Outpost for appointments

Gravesend Relate Gravesend: Relate Centre Tel:01634 846914 Outpost

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Psychosocial Support Directory Page 59 of 74 West Kent – Dartford, Gravesham & Swanley Locality level support

Bereavement support

Hospice

Head of Counselling Ellenor Lions Hospices Tel: 01322 221315 The Ellenor Centre St Roonans View, East Hill Drive, Dartford DA1 1ARE

Voluntary

Dartford, Gravesham and Enterprise House, 8 Essex Tel: 01322 284717 Swanley Cruse Road, Dartford DA1 2AU Bereavement Advice and Support

Complementary therapies

See entries under national & network-wide associations.

Information/advice services

The Douglas Macmillan Queen Mary's Hospital, Tel: 020 8308 3295 Cancer Information Sidcup DA14 6LT Email: douglas- Centre [email protected] Offers information and support for everyone affected by cancer Department for Work and St Lawrence House, 48a Tel: 01322 277744 Pensions (Dartford West Hill, Dartford DA1 2HG Jobcentre Plus) Advice on all benefits (income support, incapacity benefit, crisis loans etc)

Department for Work and 44 The Grove, Gravesend Tel: 01474 592600 Pensions (Gravesend Jobcentre Plus) Advice on all benefits (income support, incapacity benefit, crisis loans etc Age Concern (Gravesend) The Day Centre, Clarence Tel: 01474 564898 Row, Gravesend DA12 1HJ Email: annette@gravesendageconc ern.co.uk Age Concern (Northfleet) Northfleet Day Centre, Tel: 01474 567088 Coldharbour Road, Fax: 01474 351705 Northfleet, Gravesend Email: DA11 8ARE [email protected]

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Psychosocial Support Directory Page 60 of 74 West Kent – Dartford, Gravesham & Swanley Locality level support

Age Concern Oast House Day Centre, Tel: 01322 385135 (Swanscombe and St Pauls Close, Fax: 01322 384939 Greenhithe) Swanscombe Email: DA10 0BA [email protected]

British Red Cross 36 Pelham Road Tel: 01474 533235 (Gravesend) Gravesend Kent DA11 8QR

Patient Advice & Liaison Service (PALS)

PALS Officer PALS, 2nd Floor, Darent Tel: 01322 428382 Valley Hospital, Darenth Email: [email protected] Wood Road, Dartford DA2 8DA

PALS & Volunteer Gravesend and North Kent Tel: 0800 389 4772 Services PCT Hospital , Bath Street Gravesend, Kent, DA11 0DG

Samaritans

Bexley & Dartford 25 Glynde Road, Tel: 020 8301 1010 Samaritans Bexleyheath DA7 4HB Email: [email protected] Offer confidential support 24 hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal Orpington Samaritans 9b Station Road, Orpington Tel: 01689 833000 BR6 0RZ

Rochester Samaritans Priory Road, Strood, Tel: 01634 730 981 Rochester ME2 2EG

Social Services

Dartford Office St. Lawrence House, Tel: 01322 277744 Provides a range of services 48a West Hill, Dartford for individuals and families DA1 2HG who are having difficulty coping Gravesend Office Joynes House, New Road, Tel: 01474 328664 Provides a range of services Gravesend DA11 0AT Minicom: 01474 328664 for individuals and families who are having difficulty coping

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Psychosocial Support Directory Page 61 of 74 West Kent – Dartford, Gravesham & Swanley Locality level support

Sevenoaks & Swanley The Willows, Tel: 01322 611000 Office Hilda May Avenue, Textphone: 01322 611010 Provides a range of services Swanley BR8 7BT for individuals and families who are having difficulty coping

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Psychosocial Support Directory Page 62 of 74 West Kent – Maidstone Weald Locality level support

3.3.2 Maidstone Weald Locality

Cancer Support Organisations

Level 0: Self-help and informal support

Prostate Cancer Support Maidstone Support Group Contact Ian Noble Association (PSA) Tel: 01634 849032 For men with prostate Website: cancer, their partners, www.prostatecancersupport.i families and friends nfo CHICKS (Cancer Help Info Maidstone Branch: Contact Sue Rowe Cancer KickerS) Barham Court Business Tel: 01622 813083 Support group of younger Centre, Teston, Maidstone women who have had ME18 5BZ breast cancer Bosom Buddies Meets monthly Tel: 01732 870703 Breast Cancer Support Group Maidstone Stoma & Meets every 2 months Tel: 01622 224305 Advisory Group Semicolon Club Meets every 2 months Tel: 01622 224391 (Maidstone)

Level 1 support

KOMIC – Kent Oncology Macmillan Cancer Tel: 1622 227064 Macmillan For advice Information Manager Email: information leaflets on a Kent Oncology mmtwtr.cancerinformation@ variety of cancer related Maidstone Hospital nhs.net issues.

Chaplaincy

Hospital Chaplaincy Centre, Tel: 01622 224569 Maidstone Hospital, Hermitage Lane, Maidstone ME16 9QQ Hospice Heart of Kent Hospice Tel: 01622 792200 Preston Hall, Aylesford, Maidstone ME20 7PU

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Psychosocial Support Directory Page 63 of 74 West Kent – Maidstone Weald Locality level support

Level 2 support (Cancer Service)

Clinical Nurse Specialists Maidstone and Tunbridge Tel: 01622 729000 (Disease-specific or Palliative Wells NHS Trust, care) Maidstone Hospital, See main directory for Hermitage Lane, individual details: Maidstone (www.kentmedwaycancernetw ME16 9QQ ork.nhs.uk/home-page/for- professionals)

Level 3 support (Cancer Services)

Hospital

Oncology Counsellor Maidstone Hospital, Tel: 01622 224982 Hermitage Lane, Maidstone ME16 9QQ Upper GI Counsellor Maidstone Hospital, Tel: 01622 224982 Hermitage Lane, Maidstone ME16 9QQ

Hospice

Family Services Team The Heart of Kent Hospice Tel: 01622 725000 Preston Hall, Aylesford ME20 7PU

Level 3 support (Voluntary)

Free counselling for young Maidstone Tel: 01622 755044 people (13-20) Mid Kent College Tel: 01622 691555 Phone for an appointment and Ask for student services you will be called back West Kent College Tel: 01732 358101 Ask for student services

Level 3 & 4 support (Mental Health Services)

Primary Care Psychology and Counselling

Primary Care Psychology The Courtyard, Pudding Tel: 01622 776340 and Counselling Service Lane, Maidstone ME14 1PA

Level 4 support

Emergency out of hours mental health crisis support

Maidstone Intake Team, Priority House, Hermitage Tel: 01622 725000 Crisis Resolution Home Lane, Maidstone ME16 Treatment Team (CHRT) and 9PH Deliberate Self Harm Team

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Psychosocial Support Directory Page 64 of 74 West Kent – Maidstone Weald Locality level support

Community Mental Health Team

CMHT Maidstone North Pagoda CMHC, Hermitage Tel: 01622 724200 Team Lane, Maidstone ME16 9PD CMHT Maidstone South Kingswood CMHC, Tel: 01622 724200 Hermitage Lane, Maidstone, ME16 9PD

Older Adult Mental Health Service

Maidstone North Team Priority House, Hermitage Tel: 01622 725000 Mental Health Services for Lane, Maidstone ME16 9PH Older People Maidstone South Team Heathside, Heath Road, Tel: 01622 741855 Mental Health Services for Coxheath ME17 4AH Older People

Learning Disabilities Service

West Malling Assessment 33-39 Birling Road, Tel: 01732 876750 and Intervention Service Leybourne, West Malling ME19 5HT Learning Disablities Service The Courtyard, Pudding Tel: 01622 776300 Lane, Maidstone ME14 1PA

Other organisations

Carers support

Maidstone and North West Crossroads, The Lodge, Tel: 01634 249090 Kent Crossroads Holborough Road, Snodland www.crossroads.org.uk/mai ME6 5PJ dstone.northwestkent Admiral Nursing Service Priority House, Hermitage Tel: 01622 725000 Lane, Maidstone ME16 9PH Volunteer Services Priority House, Hermitage Tel: 01622 725000 Lane, Maidstone ME16 9PH

Relationships support

Maidstone Relate: Maidstone Community Tel: 01892 529927 Relate Centre Outpost Support Centre, for appointments 39-48 Marsham Street, Maidstone, Kent West Malling Relate West Malling: Relate Centre Tel: 01892 529927 Outpost for appointments Citizen's Advice Bureau, West Malling: Relate Centre 9 High Street, West Malling Outpost

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Psychosocial Support Directory Page 65 of 74 West Kent – Maidstone Weald Locality level support

Bereavement Support

Hospice

Family Services Team The Heart of Kent Hospice Tel: 01622 725000 Preston Hall, Aylesford ME20 7PU

Voluntary

Maidstone Cruse Tel: 01622 671011 Bereavement Advice and Support West Kent Cruse Tel: 01732 353575 Bereavement Advice and Support

Complementary therapies/Rehabilitation

Bearsted Holistic Cancer Meets in Maidstone Contact Kathleen Wingrove and Stress Self Help and Tel: 01622 730133 Support Centre Offers relaxation/ visualisation, self healing meditation, Bach Flower Remedies, reflexology, counselling and healing for patients alongside conventional medical treatment Whole Person Therapy Trust Sunlight Centre, 105 Tel: 01634 338607 Offers a range of Richmond Road, complementary therapies to Gillingham (formerly in people living with long-term Maidstone) and terminal illnesses. Aims Therapy takes place in to promote quality of life and patients’ own homes. helps people to function at Funded by charity or their optimum health and donation. potential Blackthorn Trust Blackthorn Trust, Tel: 01622 725585 Offers rehabilitation for the Blackthorn Medical Centre, (Garden/Café) seriously ill through work and St Andrew's Road, Website: community. Runs a garden Maidstone ME16 9AN www.blackthorn.org.uk (with plant sales) and a café

Information/advice services

Department for Work and Medvale House, Mote Tel: 01622 402400 Pensions (Maidstone Road, Maidstone ME15 Jobcentre Plus) 6AH Advice on all benefits (income support, incapacity benefit, crisis loans etc)

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Age Concern (Cranbrook) c/o Fir Tree Farm, Golford Tel: 01580 715516 Road, Cranbrook TN17 3NW Age Concern (Maidstone) 14a Mill Street, Maidstone Tel: 01622 753618 ME15 6XH Email: info@ageconcernmaidston e.org.uk Age Concern (West Malling) Rotary House, Norman Tel: 01732 848008 Road, West Malling Email: ME19 6RL keith@ageconcernmalling. org.uk British Red Cross 21 Stone Street, Tel: 01580 715671 (Cranbrook) Cranbrook TN17 3HF Offers care for people in crisis, loans of wheelchairs and commodes, short term transport British Red Cross Red Cross House Tel: 01622 690011 (Maidstone) 25 College Road Freephone: 0800 028 0831 Offers care for people in crisis, Maidstone loans of wheelchairs and Kent ME15 6SX commodes, short term transport British Red Cross (Paddock Wheatfield House, Church Tel: 01892 838222 Wood) Road, Paddock Wood Offers care for people in crisis, TN12 6EX loans of wheelchairs and commodes, short term transport

Patient Advice & Liaison Service (PALS)

Patient Advice and Liaison Main Reception, Tel: 01622 224960 Service Maidstone Hospital Email: PALS.MAID@mtw- You can speak directly to a tr.nhs.uk member of staff when you next 9am – 5pm have an appointment or Monday to Thursday contact the PALS switchboard 9am – 4.30pm direct Friday

Samaritans

Maidstone Samaritans 48 Grecian Street, Maidstone Tel: 01622 674444/5 Offer confidential support ME14 1HH Email: [email protected] 24 hours a day, 365 days a year, to anyone in emotional distress, despair or feeling suicidal

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Social Services

Maidstone Office Bishop's Terrace, Bishop's Tel: 01622 691640 Provides a range of Way, Maidstone ME14 1LA services for individuals and families who are having difficulty coping

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Psychosocial Support Directory Page 68 of 74 West Kent – South West Kent Locality level support

3.3.3 South West Kent Locality

Cancer Support Organisations

Level 0: Self-help and informal support

Pickering Cancer Drop-In 27 Monson Road, Tel: 01892 511880 Centre Tunbridge Wells TN1 1LS (answer phone) Support for cancer patients, Tues, Wed & Fri 10am – 4pm carers and anyone affected by cancer. Email: [email protected] Breathe Easy Tunbridge Meets on the first Contact: Colin Figgett Wells Wednesday of the month Tel: 01892 823736 Breathe Easy is the support from 2.30-4.30pm at Email: [email protected] network of the British Lung Tunbridge Wells Sports Foundation Centre, St John's Road, Southborough

Tunbridge Wells and c/o Breast Care Nurse, Kent Contact Sue Boulton District Breast Cancer and Sussex Hospital, Tel: 01892 520103 Support Group (Uplift) Tunbridge Wells TN4 8AT (day or evening) Mutual support and socialising, invited speakers, Sue Green: 01892 632299 local informal get-togethers

Prostate Cancer Support Tunbridge Wells Support Contact John Bennett Association (PSA) Group Tel: 01892 526078 For men with prostate Contact: Peter Grantham cancer, their partners, Tel: 01892 664232 families and friends Email: [email protected] Website: www.prostatecancersupport.info Tunbridge Wells Bowel Meets 3 times a year. Tel: 01892 632587 Cancer Support Group

Tunbridge Wells Stoma Meets quarterly Tel: 01892 632323 Support Group

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Level 1 support

Chaplaincy

Hospital Pembury Hospital, Tel: 01892 763920 Tonbridge Road, Pembury TN2 4QJ Hospital Queen Victoria Hospital C of E: Rev Colin Gibbs NHS Foundation Trust Tel: 01342 850221 Holtye Road Catholic Chaplain: Father East Grinstead Steven Purnell West Sussex RH19 3DZ Tel: 01342 325705 Free Church: Rev Geoff Bell Tel: 01342 325877 Hospice Hospice in the Weald Tel: 01892 820548 Maidstone Road, Pembury, Tunbridge Wells TN2 4TA

Level 2 support (Cancer Services)

Clinical Nurse Specialists Maidstone and Tunbridge Tel: 01892 526111 (Disease-specific or Palliative Wells NHS Trust care) Kent and Sussex Hospital, See main directory for Mount Ephraim, individual details: Tunbridge Wells TN4 8AT (www.kentmedwaycancernetwo rk.nhs.uk/home-page/for- professionals) Clinical Nurse Specialists Queen Victoria Hospital Tel: 01342 414000 (Disease-specific or Palliative NHS Foundation Trust care) Holtye Road See main directory for East Grinstead individual details: West Sussex (www.kentmedwaycancernetwo RH19 3DZ rk.nhs.uk/home-page/for- professionals)

Level 3 support (Cancer Services)

Hospital

Oncology Counsellor Maidstone Hospital Tel: 01622 224982 Hermitage Lane, Maidstone ME16 9QQ Upper GI Counsellor Maidstone Hospital Tel: 01622 224982 Hermitage Lane, Maidstone ME16 9QQ ______

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Hospice

Counselling Hospice in the Weald Tel: 01892 820513 Maidstone Road, Pembury Tunbridge Wells TN2 4TA

Level 3 support (Voluntary)

Tunbridge Wells St George’s Centre, Tel: 01892 548750 Counselling Centre 7 Chilston Road, Tunbridge Website: Offers individual and Wells TN4 9LP www.thecounsellingcentre.or couples counselling for g.uk personal, relationship and family problems Free counselling for Tonbridge Tel: 01732 352015 young people (13-20) Phone for an appointment Tunbridge Wells Tel: 01892 533714 and you will be called back West Kent College Tel: 01732 358101 Ask for student services

Level 3 & 4 support (Cancer Services)

Counselling & Queen Victoria Hospital Tel: 01342 410210 x4478 Psychotherapy NHS Foundation Trust, Holtye Road, East Grinstead, West Sussex RH19 3DZ

Level 3 & 4 support (Mental Health Services)

Primary Care Psychology & Counselling Service

Tunbridge Wells Area Spa House, 18 Upper Tel: 01892 524996 (provided by West Kent PCT Grosvenor Road, Tunbridge not KMPT) Wells TN1 2JN

Level 4 support

Emergency out of hours mental health crisis support

Crisis Resolution Home The Springs, 18 Tonbridge Tel: 01892 824 534 Treatment Team (CHRT) Road, Pembury, Tunbridge Wells TN2 4QL

Community Mental Health Teams

Community Mental Tonbridge Community Tel: 01732 360032 Health Team – Tonbridge Mental Health Centre, 6 Dry Hill Road, Tonbridge TN9 1LX

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Psychosocial Support Directory Page 71 of 74 West Kent – South West Kent Locality level support

Community Mental Health Highlands House, 10-12 Tel: 01892 709211 Team – Tunbridge Wells Calverley Park Gardens, and Weald Tunbridge Wells TN1 2JN Community Mental Health St John’s Community Mental Tel: 01732 470840 Team – Sevenoaks Health Centre, St Johns’s Road, Sevenoaks TN13 3LR

Older Adult Multi-Disciplinary Community Mental Health Team

Tunbridge Wells Community Mental Health Tel: 01892 709200 Highlands House, 10-12 Calverley Park Gardens, Tunbridge Wells TN1 2JN Sevenoaks Alexander Lodge Day Tel: 01732 228241 Therapy Unit, Hospital Road, Sevenoaks, TN13 3PG

Learning Disabilities Service

Sevenoaks The Mulberry Centre Tel: 01732 464971 Eardley Road, Sevenoaks TN13 1XH Tonbridge 2 Baltic Road, Tonbridge Tel: 01732 356522 TN9 2NA Tunbridge Wells Montague House, Tel: 01892 515045 9 Hanover Road, Tunbridge Wells, TN1 1EZ

Other organisations

Carers support

Weald of Kent Crossroads 19 Monson Road, Tunbridge Tel: 01892 532701 Wells TN1 1LS

Relationships support

Sevenoaks Relate Sevenoaks: Relate Centre Tel: 01892 529927 Outpost Sevenoaks: Relate Centre Outpost

Bereavement support

Hospice

Counselling Hospice in the Weald, Tel: 01892 820513 Maidstone Road, Pembury Tunbridge Wells TN2 4TA

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Psychosocial Support Directory Page 72 of 74 West Kent – South West Kent Locality level support

Voluntary

West Kent Cruse Tel: 01732 353575 Bereavement Advice and Support

Complementary therapies

Pickering Cancer Drop-In 27 Monson Road, Tunbridge Tel: 01892 511880 Centre Wells TN1 1LS (answer phone) Offers free complementary therapies Email: [email protected] .uk

Information/advice services

Department for Work and Vale House, Clarence Tel: 01892 507300 Pensions (TW Jobcentre Road, Tunbridge Wells Plus) TN1 1HH Advice on all DWP benefits (income support, incapacity benefit, crisis loans etc) Age Concern (Sevenoaks & Cobden Road Centre, Tel: 01732 454108 District) Cobden Road, Sevenoaks Email: TN13 3UB [email protected]. uk Age Concern 137 London Road, Tel: 01892 548523 (Southborough & High Southborough, Tunbridge Email: Brooms) Wells TN4 0ND [email protected] om Age Concern (Tonbridge) 5 Bradford Street, Tel: 01732 366100 Tonbridge TN9 1DU Fax: 01732 366100 Email: [email protected] t.co.uk Age Concern (Tunbridge Day Care Centre, Tel: 01892 522591 Wells) Wood Street, Tunbridge Fax: 01892 511405 Wells TN1 2QS Email: [email protected] British Red Cross Red Cross Centre, Tel: 01732 457234 (Sevenoaks) Bradbourne Vale Road, Offers care for people in Sevenoaks TN13 3QG crisis, loans of wheelchairs and commodes, short term transport British Red Cross 38 John Street, Tunbridge Tel: 01892 524020 (Tunbridge Wells) Wells TN4 9RR Offers care for people in crisis, loans of wheelchairs and commodes, short term transport ______

Psychosocial Support Directory Page 73 of 74 West Kent – South West Kent Locality level support

Patient Advice & Liaison Service (PALS)

Patient Advice and Main Reception, Tel: 01892 632953 Liaison Service Kent & Sussex Hospital You can speak directly to a Mount Ephraim, Tunbridge member of staff when you Wells, Kent TN4 8AT next have an appointment or contact the PALS switchboard direct

Samaritans

Tunbridge Wells 7 Lime Hill Road, Tunbridge Tel: 01892 532323 Samaritans Wells TN1 1LJ Email: [email protected] Offer confidential support Website: 24 hours a day, 365 days a www.samaritans.org/twells year, to anyone in emotional distress, despair or feeling suicidal

Social Services

Sevenoaks & Swanley The Willows, Hilda May Tel: 01322 611000 Office Avenue, Swanley BR8 7BT Textphone: 01322 611010 Provides a range of services for individuals and families who are having difficulty coping Tonbridge Office Croft House, East Street, Tel: 01732 362442 Provides a range of Tonbridge TN9 1HP Minicom: 01732 773371 services for individuals and families who are having difficulty coping Tunbridge Wells Office Montague House, 9 Hanover Tel: 01892 515045 Provides a range of Road, Tunbridge Wells services for individuals and TN1 1EZ families who are having difficulty coping

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