DAILY PERFORMANCE REVIEW Thursday, 1st November, 2012

SENIOR OPERATING OFFICER’S SUMMARY Thursday was a satisfactory day with customers being offered a good service by the majority of lines across the day. There were, however, a number of challenges that were overcome to achieve this including a TSR being imposed at North Greenwich, points failures on the Bakerloo and Northern lines as well as a person being prevented from jumping on the tracks at Stockwell by fellow commuters.

There were two Category One incidents during the traffic day.

Jubilee Northern Piccadilly Bakerloo Central Waterloo & City Victoria H&C Circle District Metropolitan

EXCESS PLATFORM WAIT TIME / HEADWAY / ADVERTISED GOOD SERVICE

Actual excess 21 21 6 11 19 3 5 24 54 5 27 Platform Wait Time (Trains in Service)

Target excess 9 13 26 14 15 15 18 40 48 22 24

Platform Wait Time % No No Headway proxy (%) 95.7 96. 97.4 95.7 100 98.8 95.8 98.2 94.9 data data Advertised good 100 79 99 87 100 100 98 100 100 99 100 service (%)

UNSCHEDULED TRAIN CANCELLATIONS – SNAPSHOTS Totals Network Network 06:00 1 / 40 1 / 30 2 / 263 99.3 09:00 6 / 57 1 / 69 3 / 48 10 / 524 98.1 12:00 1 / 54 1 / 30 2 / 422 99.5 15:00 2 / 43 1 / 72 1 / 59 1 / 35 6 / 423 98.6 18:00 9 / 57 1 / 78 1 / 32 3 / 50 14 / 528 97.4 21:00 2 / 73 1 / 96 3 / 37 6 / 415 98.6 00:00 1 / 37 1 / 344 99.7 % trains across 94.5 99.2 99.6 99.4 99.2 100 100 100 99.8 95.9 snapshots (per line) 98.6 TOTAL UNSCHEDULED TRIP CANCELLATIONS TOTAL 863 1206 784 694 748 484 924 466 1002 676 SCHEDULED Complete Trips 91 37 11 28 19 2 0 0 0 44 CANCELLED Part Trips 260 32 6 18 30 0 0 2 0 2 CANCELLED % Complete 60.5 94.3 97.8 93.4 93.4 99.6 100 99.6 100 93.2

A trip is defined as a journey between scheduled termination points in one direction. Notes: Jubilee line (09.00 & 12.00) – all cancellations attributed to the TSR at North Greenwich. Jubilee line (18.00) – six cancellations attributed to the TSR at North Greenwich.

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TOP FIVE INCIDENTS Time Line Location Reason Delay I- NACH Owner 19.23 Northern Edgware Points failure – part suspension 154 100 TLL 18.58 Bakerloo Elephant & Castle Points failure - part suspension 59 36 APD 17.12 Northern Hampstead Defective lift – station closure 26 3 TLL

JUBILEE – Nil reported

NORTHERN 17.12 – Hampstead – defective lift – station closure Owner – TLL Summary Lift No.1 failed in its shaft whilst ascending. Immediately brought to top landing with manual control, and then failed to respond. No cross-transfer ability for Lift No.2. Lifts Nos. 3 and 4 under refurbishment. Impact Station closed. I-NACH 3 Stalled trains N/A Response Project Engineers already on site (lifts 3 and 4).

17.38 – lift returned to service after door-drive reset. Recovery 17.40 – station re-opened. Immediate Defective lift – door-drive found tripped and reset by engineer. (CA) cause & resolution

19.23 – Edgware – points failure – part suspension Owner - TLL Summary Loss of signalling control – unidentified point problem. Impact Northern Line suspended between Colindale and Edgware. Minor delays on remainder of Edgware branch. I-NACH 100 Stalled trains Northbound train 004 stalled at signal AE1 (92 customer) and train 052 stalled behind (200 customer). Response DRM despatched ex Golders Green, DSIM from Euston and NIRM from Moorgate.

19.32 – Category one incident, with Service Manager as Silver Control 19.33 – Train 052 commenced wrong directional move, toward Burnt Oak 19.38 – Train 052 berthed at Burnt Oak – no customer issues. 19.56 – Train 004 berthed at Burnt Oak after wrong directional move and train 052 moved south – no customer issues. 20.42 – ERU despatched ex Camden Town to site, to assist Technical staff. 20.47 – DSIM on site. 21.38 – ERU called off. Points being secured with platform 3 out of commission. 21.57 – Routes secured and service resumes. 23.08 – No. 20 points rectified and can now access the Depot. Recovery 21.57 – Minor delays advertised between Camden Town and Edgware. 22.09 – Good service advertised. Immediate Switch fixed and normal operation restored overnight. (CA/SOB) cause & resolution Debrief Not yet available Actions

PICCADILLY – Nil reported

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BAKERLOO 18.58 – Elephant & Castle – points failure – part suspension Owner – APD Summary No.26 points failed to ‘normalise’ - train 225 worked into platform three, then service suspended. Impact Bakerloo Line suspended between Lambeth North and Elephant & Castle. Minor delays remainder of Line. I-NACH 36 Stalled trains None. Response Technical Officer in Waterloo IMR. Further Technical officer despatched to Elephant & Castle from Victoria. NIRM tasked to attend.

19.28 – Category one incident, with Service manager as silver Control. 19.30 – Technical Officer arrived on site at Elephant & Castle. 19.54 – Normal point operation restored after broken chog-bolt removed from the right-hand switch of No.26B points. Recovery 19.57 – Through services restored, with severe delays whole line. 21.06 – Minor delays advertised. 21.52 – Good service. Immediate Point failure – broken chog-bolt removed from right-hand switch of No.26B points. (CA) cause & resolution Debrief Not yet available Actions

CENTRAL / WATERLOO & CITY – Nil reported

VICTORIA – Nil reported

CIRCLE / HAMMERSMITH & CITY – Nil reported

DISTRICT – Nil reported

METROPOLITAN – Nil reported

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OTHER NOTEWORTHY BUSINESS ISSUES Upgrades None reported Power None reported TAC None reported Connect None reported Ticketing None reported ORR injury There were 6 instances of passenger injury notified to the Office of Rail Regulation. notifications

CUSTOMER SERVICE CENTRE GENERAL / FORTHCOMING ISSUES / WEATHER OUTLOOK Comments at: 01.08 Weather Outlook: Bakerloo Piccadilly 1 Friday: An unsettled day, with plenty of sunny spells. There remains the risk of

Central 1 C&H showers developing throughout the day and there is a low risk that some of these

Victoria District 1 could be heavy with hail and thunder. Friday Night: A mainly dry and clear night.

W&C Metropolitan 1 Temperatures remaining low, but above freezing. Saturday: Another unsettled day

Jubilee Unspecified with plenty of winter sunshine. The risk of showers remains, and again, there is a low

Northern 1 risk of the odd heavy shower with hail or thunder. Saturday Night: A mainly dry and clear night. Temperatures remaining low, but above freezing.

Weekend Planned Engineering Work:

District line Saturday only - Suspended Putney Bridge to Wimbledon. There are no key themes Saturday and Sunday - Suspended Leytonstone to Central line Woodford (via Hainault). Saturday and Sunday - Suspended Stanmore to West Jubilee line Hampstead. Saturday and Sunday - Suspended Harrow-on-the-Hill to Metropolitan line

Aldgate.

ERU BLUE LIGHT DEPLOYMENT

Time Line Location Reason for Deployment Time On Site Resumption Time Time Saving* (Wheels turning) (in minutes – if known) Nil * Time saving calculated against standard ERU response vehicle (if deployed)

POLICE MEDIC DEPLOYMENT Ambulance Resumption Time Time Line Location Reason for Deployment Time On Site arrival time (Wheels turning) 09.56 Jubilee North Greenwich PIOT 10.05 10.08 10.04

LIFTS & ESCALATORS Lifts* Escalators Jubilee Kilburn (1), staff, 06.30 – 07.11 Chalk Farm (2) defective 06.34 – 08.15 Northern Hampstead (1) defective, 17.12 – 17.39 Piccadilly Acton Town (1) defective, 14.00 - 14.40 Regents Park (2) defective, SoT – 12.15 Bakerloo Edgware Road (1) defective, 14.50 - CoT Central Holland Park (1) defective, 23.00 - CoT Victoria C&H Kings Cross (12) defective, SoT - CoT District Metropolitan *lifts in bold are on Step Free Routes

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FORTHCOMING EVENTS EXPECTED EVENT LOCATION DAY / TIME NEAREST STATIONS CAT ATTENDANCE Wembley Park, Wembley Friday & 13,000 Central (or) Chiltern Ice Age Live! Wembley Arena Saturday per show Railways to Wembley 11:00 & 19:00 Stadium Ground Football: Saturday Craven Cottage Capacity Putney Bridge B Fulham v Everton 15:00 24,000 Ground Football: Saturday Seven Sisters, take Greater White Hart Lane Capacity B Tottenham v Wigan 15:00 Anglia to White Hart Lane 36,000 Football: Ground Saturday West Ham v Boleyn Ground Capacity Upton Park, Plaistow B 17:30 Manchester City 35,500 Ground Football: Saturday London Overground to Vicarage Road Capacity A Watford v Leicester 15:00 Watford High Street 22,000 North Greenwich, take 161, Football: Ground 472, 486 bus (or) Charing Saturday Charlton v The Valley Capacity Cross or London Bridge, B 15:00 Middlesbrough 26,000 take South Eastern to Charlton Football: Ground Saturday Victoria, take Southern to Crystal Palace v Selhurst Park Capacity A 15:00 Selhurst Blackburn 26,000 Ground Football: Sunday Shepherds Bush Market, Loftus Road Stadium Capacity B QPR v Reading 13:30 White City, Wood Lane 19,000 Wembley Park, Wembley Sunday Up to Central (or) Chiltern WWE Smackdown Wembley Arena 17:00 12,000 Railways to Wembley Stadium

Note. Platform Wait Time – EJT Proxy measures the average time (secs) customers wait for a train over and above the timetabled wait time. Headway – % of trains that pass through a defined measuring point within two scheduled headways of the previous train. Train Cancellations – Number of trains not in service at the time of the snapshots Percentage Good Service – % of core traffic hours (defined as 05.30-00.45, Monday – Saturday and 07.00-00.15, Sunday) that a line is advertised to customers as operating a good service. (Note Waterloo & City core hours are 06.15-21.45 Monday – Saturday). Disclaimer - Indicative NACH (I-NACH) scores are an initial calculation made by the NOC immediately after an incident and may differ from the final figure which is calculated by the Service Performance Information team.

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