Experience the Difference at the Macs Hotel

The Official Publication of THE AUSTRALIAN HOTELS ASSOCIATION (SA branch) Registered by Australia Post: PP504655/00074 August / September 2013

Experience the difference at the Macs Hotel SeeSSee Ainsworth’sAinsworth’s bbigig llineupineup ooff nnewew aandnd iinnovativennovativeiv productsproducctsct att the 20132013 AAGEGE 1133 - 1155 AAugustugust - SSydneyydney CConventiononvention & ExhibitioExhibitionon Centre. ForFor moremore informationinformation ccontactontact ToniToni OdgersOdgers - 04020402 992727 883333 oorr [email protected]@ainsworth.com.au

www.ainsworth.com.auwww.ainsworth.com.au 2 Contents

06 AHA|SA’s Hotel Industry Awards for Excellence 2013 South Australia’s best hotels have been honoured with an array of awards at the industry’s Tourism Minister Leon Bignell, Tim Gregg and Andrew Svencis – Lion Hotel and Mario awards night. Farinola – Aon.

12 23 28 Look at the Macs Hotel now Smithy’s ShOUT and AbOUT Architects and builders From cuckoo clock to taxidermy, the Macs Smithy heads to the Tap Inn, Goodwood Helping the industry boom. Hotel has a new lease on life. Park, Clovercrest, and Bellum Hotel. 34 44 58 WIH McLaren Vale Meeting Eat, drink, laugh! SATC new CEO Ladies travelled to McLaren Vale for the Hotel SA takes a look at the current trends Rodney Harrex sets the agenda for tourism Women in Hotels networking event. in food and beverage in the hotel industry. in South Australia.

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www.ahasa.asn.au 3 4 PRESIDENT

From the President Peter Hurley, AHA|SA President

The industry is going through the most difﬁ cult period since the recession “we had to have” under Paul Keating. In fact, it may even be the most difﬁ cult period ever.

embers are facing a downturn in The zip-phrase returns It would also seem the young generation, sales, but the costs are increasing particularly when out socialising, have less M Yet again we are seeing the new zip- at a rate driven by all levels of government. respect for authority, which of course, is phrase continue its rounds on news and The introduction of the Carbon Tax has more likely to result in bad behaviour. What current affairs programs on a daily basis. is the cause of this? A law enforcement resulted in a massive increase in costs Alcohol! Fuelled! Violence! system that doesn’t enforce the across all industries. Add to that the This falsely worded term is a plague on consequences? increases in Property Tax and it raises the our industry. It has no body, nor do the prospect of impending doom for many ‘solutions’ support the facts. Awards small to medium businesses. The industry The consumption of alcohol has been Congratulations to all the winners of the has no capacity to afford these hikes, fl at for many years, and yet we hear and 2013 Hotel Industry Awards for Excellence, particularly in a time where per capita read about an increase in what has been especially The Lion Hotel which was consumption of alcohol and beer has labelled alcohol-fuelled violence. So, other named SA’s Best Overall Hotel for 2013. been fl at since 1975. than the continual decrease of alcohol I would like to thank all the hotels that According to the National Australia Bank, consumption, what else has changed? entered this year’s awards and also the Australian businesses are seeing the 40 years ago, we were all married by the valuable support of our sponsors on the lowest business conditions in four years. age of 21. We had a mortgage and kids night. The Hotel Awards for Excellence NAB states that consumer-dependent before we were 30. We were certainly in no is always a sensational night on the hotel sectors, such as our hotel industry, have fi nancial position to be out until all hours of industry calendar, and a fi tting refl ection been the hardest hit because of the poor the morning, let alone under the infl uence of the professionalism and quality of our leisure dollar. of alcohol. industry. Government has the capacity to help the In 1977 the median marriage age was nation’s businesses in these diffi cult times, 24 for men and 21 for women. In 35 but instead they simply add to our cost years, this has increased by six years base and dampen demand. with the average age 30 and 28 years-old “NAB states that The confi dence of Members in the respectively in 2011. future of their staff was further dented Add to that a more disposable income and consumer-dependent when they read Judith Sloan’s column a lot of freedom, and you have changed after the release of the State Budget. She values, priorities and a social issue that sectors, such as our asked if Australia could afford another extends far past the local pub. Tasmania? Then there is the prolifi c use of illicit drugs, hotel industry, have Are we really heading in that direction? It which the media continually seems to certainly feels that way and many of us are neglect to mention. It’s not unreasonable been the hardest hit starting to believe it and lose faith in our to assume that more and more bad so-called ‘leaders’. behaviour is fuelled by social drugs because of the poor When will they start listening to the people consumed at home. What part does that who fuel the economy? play and why is the issue being ignored? leisure dollar.”

www.ahasa.asn.au 5 he iconic Lion Hotel is already well known for its outstanding Trestaurant, and this year it has taken out the category of Best The Lion Hotel Restaurant – General Division for the 10th time since 1999 – an incredible achievement for the hotel and its owners Tim Gregg and Andrew Svencis. The Lion was also the joint winner of the Best Outdoor/Non- roars its way Enclosed Facility category, honoring its popular outdoor area which underwent a major refurbishment in 2012. The hotel was called to the stage two other times to receive the to the top Best Bar Presentation & Service – Metropolitan award and joint winner of the Best Function Operation/Facility – General Division. “The Lion’s continued excellence in food, exceptional customer service, and constant upgrading to its bar and now its outdoor area WINNER has seen it set itself apart from the rest,” AHA|SA General Manager Ian Horne said. “Tim Gregg, Andrew Svencis and their team must be commended BEST on their constant attention to detail and re-evaluation as to what OVERALL they have on offer. “It is a hotel that the South Australian Hotel Industry can use as a HOTEL premium benchmark and honour with the mantle of ‘Best Overall Hotel for 2013”. Lion Hotel Another highlight from this year’s Awards was the recently renovated Warradale Hotel, which has won an impressive three categories, including Best Bistro – Metropolitan, Best Outdoor/Non- Enclosed Facility and Best Redeveloped Hotel – Metropolitan. “The Warradale is an exciting example of what “the local” has now become,” Mr. Horne said. “A traditional suburban pub has been transformed into a contemporary urban venue that appeals to a range of demographics. It is on the cutting edge of design and technology, and shows excellence in cuisine.” The 2013 AHA|SA Hotel Industry Awards for Excellence was held on Tuesday, July 23, at the Adelaide Entertainment Centre. Over 750 people attended this premier industry event, with entertainment provided by Leo Sayer, and local Adelaide band, The Attack. All winners from the AHA|SA Awards will now go on to compete in the National AHA Awards which will be held in Canberra on October 2, 2013.

6 HOTEL SA AWARDS

www.ahasa.asn.au 7 WINNERS

Best Mid-Range Accommodation

Arkaba Hotel

Best Apartment/Suite Accommodation

Miller Apartments

Best Deluxe Hotel Accommodation

Rendezvous Grand Hotel Adelaide

Best Bistro/Casual Dining – Country

Rising Sun Hotel, Auburn

Best Bistro/Casual Dining – Metropolitan

Warradale Hotel

8 HOTEL SA AWARDS

Best Restaurant – Accommodation Division

Sebel Playford Adelaide

Best Restaurant – General Division

Lion Hotel, North Adelaide

Best Bar Presentation & Service – Country

Macs Hotel, Mount Gambier

Best Bar Presentation & Service – Metropolitan

Lion Hotel, North Adelaide

Best Retail Outlet – Country

Great Eastern Hotel, Littlehampton

Best Retail Outlet – Metropolitan

Stirling Hotel

Best Outdoor or Non-Enclosed Facility

Joint winners: Lion Hotel, North Adelaide Warradale Hotel

www.ahasa.asn.au 9 AWARDS

Best Entertainment Venue

Governor Hindmarsh Hotel

Best Sporting Entertainment Venue

Arkaba Hotel

Best Redeveloped Hotel – Country

Macs Hotel, Mount Gambier

Best Redeveloped Hotel – Metropolitan

Warradale Hotel

Outstanding Community Service & Achievement

Loxton Hotel

Best Marketed Hotel – General Division

The Highway Hotel

Best Tourism Initiative

National Wine Centre

10 HOTEL SA AWARDS

Best Environmental Practice & Energy Efﬁ ciency

Lakes Resort Hotel

Best Gaming Venue – Country

Macs Hotel, Mount Gambier

Best Gaming Venue – Metropolitan

The Highway Hotel

Best Function Operation/Facility – Accommodation Division

Sferas Park Suites and Convention Centre

Best Function Operation/Facility – General Division Joint winners: Hackney Hotel Lion Hotel, North Adelaide

Outstanding Achievement in Training – General Division

Strathmore Hotel

Hotel Industry Rising Star Award

Justin Twartz – Morphett Arms Hotel

www.ahasa.asn.au 11 FEATURE

Cuckoo clocks and taxidermy… Wow, look at the Macs now! By Anna Kantilaftas

The most recent refurbishment at the Macs Hotel has given it a new life.

he Macs Hotel’s most recent of-a-kind hotel in the region. and the Cider Garden. The fi nal result is a combination of ideas Ttransformation has taken Walking through the venue, stage is yet to come in Archie’s put together to give an almost the building back to yesteryear one can’t help but feel a real Function Room. toy-store feel… for adults. – but with a modern twist. sense of nostalgia. Each The redevelopment saw the “The aim was to take it back in When the Dean Group fi rst section of the hotel takes on its Macs Hotel receive three time,” Tim said. acquired the Mount Gambier own personality, transporting awards at the AHA|SA Hotel “Fill the place with bric-a-brac hotel in 2010, there was never you back to former times with Industry Awards for Excellence, and cue the memories of our a question on the direction it distinctive features throughout. with its name called for Best patrons’ childhood. When they was going to take. Think red velvet drapes Bar Presentation & Service, walk through it gives a feeling “We purchased it with the and antique chairs. Think Best Redeveloped Hotel – of warmth – so you could intention of turning it into chandeliers and art-deco Country and Best Gaming almost be at grandma’s house. something different. Making lighting, taxidermy hung on the Venue – Country. “The management team set it unique for the area, which walls, recycled timber, custom about purchasing and acquiring is what we do with all of our made carpets and faux grass A good beginning an eclectic combination of pubs,” Director, Tim Dean said. fl oors. Think warmth, passion antique furniture, cuckoo The $2 million refurbishment and excitement. The concept and theme for clocks, artwork, taxidermy and designed by Folland Panozzo The hotel has undergone four the hotel was the brainchild of art-deco lighting. They are all and built by David Nicholls, stages of redevelopment, with the group’s General Manager, original pieces. took just 18 months and now the accommodation fi rst in line, Peter Johnson, in collaboration “There’s always something new sees the Macs sitting as a one- followed by gaming, the bistro with the rest of the team. The to discover when you visit the

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12 HOTEL SA www.ahasa.asn.au 13 FEATURE

venue. The combination of furnishings and fi ttings create a unique experience. Guests are transported to a different time.” Each section has its own distinctive features and theme. However, they are brought together into a ‘cohesive whole’ through the clever use of clear display cabinets which separate each room. Taking to the stages Food and drink are just part of the offer at this country pub, with 14 accommodation rooms also available. The typical, old-school pub accommodation underwent a full refurbishment, with new communal bathrooms, beds, curtains, fl ooring and more, modernising the overall feel of the sleeping spaces. “Each room is a different size and everything is new. It’s very comfortable and affordable,” Tim said. The second stage of the redevelopment commenced in 2011, starting with the relocation of 32 gaming machines. The gaming room exudes luxury, romantically lit with chandeliers, accompanied by cascading drapes covering the walls. There is a sense of wistfulness, an old-world-charm, enhanced by the antique furniture and assorted gilded mirrors. Escaping the hustle and bustle of the bric-a-brac dining room, you enter almost another world. It’s as if a fl oor-show could begin at any moment, with music softly drifting from the speakers. The Dean Group has also established an initiative within the hotel which Tim said has had “a positive impact on gaming rooms.” A monthly member’s breakfast or cocktail function is held so patrons and staff can get to know each other. More recently the group undertook the larger part of the redevelopment in the bistro and Cider Garden. The brief was simple: “To create a family-friendly space unlike anything else in Mount Gambier.” The fi nal result has achieved this and so much more. The eclectic feel of the bistro offers a typical pub menu with an emphasis on regional food and wine. The introduction of a pizza menu has also proved to be a nifty move, with patrons enjoying the addition. Despite the interior design of the main dining room, even children have their own child-friendly area, allowing parents to relax while Craft beers, cocktails and a tapas style menu are also features of the kids play. the Cider Garden, appealing to the new generation of patrons. “We haven’t forgotten about children at the Macs Hotel either,” “We have more of a shared-platter type menu in the Cider Garden Tim said. because we wanted to create a meeting place,” Tim said. “We have included a specially designed indoor playroom, complete “It’s an area that allows you to come in with a group of people and with a playground, three LED screens and Play Station 3s.” grab a few items off the menu to share over a few ciders. The mixed-media Cider Garden is designed as the perfect “We introduced a range of craft items as well. It’s a big beer “meeting place”, making use of recycled timber bars, a ‘Black drinking town but we have a large range of ciders on tap. We also Japan’ stained oak bar top, LED strip lighting, custom-made have cocktails in mason jars which have proven quite popular and fridges, crazy paved areas, an artifi cial grassed section and an add that female friendly element to the pub. We really wanted to enclosed deck area. emphasise that it appeals to everyone.” When the plans began, it was decided the bottle shop would be With the new bistro and outdoor areas, the hotel has seen a rapid knocked down to make way for the Cider Garden and signifi cantly growth. increased entertainment space. “The bistro’s turnover has experienced a growth of almost 300 The result is a modernised and funky outdoor bar which gives per cent and the bar a turnover of 400 to 500 per cent since the patrons three distinctive areas to meet with friends. renovations,” Tim said.

14 HOTEL SA We wish to congratulate the Dean Group of Hotels for their continuing success with Hotel redevelopments and wish to thank them for the opportunity and ongoing support of our small business. The recent AHA SA Awards for Best Redeveloped Hotel Country, 2012; Best Bar Presentation & Service Award – Country; and Best Gaming – Country are well deserved and we are proud to have been a part of this fantastic redevelopment. The Mac’s Hotel is another outstanding success for which the Dean Group can be justiﬁ ably proud. www.stevescabinets.com.au | Mob: 0407 500 848 | Email: [email protected]

www.ahasa.asn.au 15 FEATURE

But the changes don’t end there. “We use local, regional and interstate We’ve been blown away by how much it’s The next stage of the overhaul is the main artists. We pull from the whole region been embraced by the local community. function area. As it stands, the hotel has and really try to involve the community,” “We are still very excited about the results three distinct areas for events. Dean Group Marketing Manager, Dion Di and we cannot wait to explore more The hotel makes use of the Parlour, Vittorio said. opportunities in the future. The groundswell which is a small dining room for intimate In all of the Dean Group of Hotels, patrons of support from the local community has parties, and all three segments of the can really “experience the difference” been very humbling. Cider Garden, which allows a very versatile with the Macs appealing to the whole “It’s really given the Macs a new lease of approach to functions. community. life to add to its chapters in history.” Archies, which is another outdoor area, is “With the entertainment and a range the next to go under the knife for a facelift. of things available, the demographic “Archies is the existing outdoor area and continually changes throughout the it’s not very big. We do some functions in night. We want to include everyone it at the moment but it’s certainly our next from the kids in the playroom to the plan of attack,” Tim said. mums catching up for a coffee, the dads “The bistro’s turnover meeting up for a beer to the younger Experience the generation coming through for a dance has experienced a and cocktails,” Dion said. difference Even though the Macs has less of a tech- growth of almost 300 The offer at the Macs Hotel goes so much savvy feel to other venues in the Group, further than swanky new interiors, delicious Tim couldn’t be happier with the result. per cent and the bar food and an array of drinks. “We had to work with the existing As with many country pubs, live structure, so it was much harder to a turnover of 400 to entertainment is a must and the Macs is introduce the technology into an older no exception to the rule, featuring bands building. We had to work with what we 500 per cent since the every Friday night and DJs on Saturdays had,” he said. from 9pm until close. “But it’s exceeded our expectations. renovations.”

16 HOTEL SA Who ya gonna call for the latest in gaming? Innovation in 3D gaming, movie game themes, great performers and advanced systems technology were the heroes of IGT’s stand at the 2013 Australasian Gaming Expo (AGE).

GT’s MLD® 3D game technology featured on the much-loved IGHOSTBUSTERS™ game – which has enjoyed record success in global markets and the well-known theme appeals strongly to the mass majority of Australian players in low denomination. “We understand that the entertainment value of a game is a major draw-card for many players and adding a much-loved brand teamed with proven game play performance is a win-win,” IGT’s head of marketing AsiaPac Nigel Turner said. “GHOSTBUSTERS offers game play features that build on the proven performance of Elvis the King which is still performing well in the market and the 3D screens brings the game to life with movie characters like the Slimer ghost oozing on screen. It also offers the opportunity for venues to create themed promotions and marketing activities for players.” Aside from GHOSTBUSTERS, IGT displayed over forty games at AGE, each building on the success of IGT’s re-invigorated game design strategy. “New games on show for the South Australian market included Ancient Secrets China on our Tower Top cabinet which has driven good revenues in the eastern states and Dakota Thunder which is derived from our star performer Siberian Storm, featuring the Thunder Shudder for a great player experience,” Nigel said. “Wild Princess Two has been enjoying success in NSW and QLD and is now available for our South Australian venues and to build on our player favourite Super Stacks games, Black Widow Two was also on show. In addition to the Super Stacks feature, this game includes a ‘Web Capture’ bonus during free games to increase the chance to win.” IGT’s strength as the world’s largest gaming manufacturer, allows it to provide a holistic solution to gaming requirements including gaming management systems, service and inter-active technologies, all of which were on show at AGE. IGT’s popular AGE theatre again presented free business presentations, with industry experts speaking on a range of topics including new trends in F&B operations, effective game room design, exceptional customer service, customer loyalty and driving revenue in smaller venues. “Our global strength provides IGT with latest games and technology and we tailor them for our local markets across Australia and New Zealand. This allows us to offer our customers with a wide selection of strong performing games, the latest in systems innovation and premium service,” Nigel said.

www.ahasa.asn.au 17 FEATURE

Fitting it out Hotel accommodation is no longer just about the bed – it’s about so much more...

any years have passed since the days when hotels were M“watering holes”, the place for a cheap but no-frills meal and maybe a place to sleep without blowing the budget. Today’s hotels rival restaurants. Today’s hotels offer world class wines, craft beer on tap and the latest cider. And today’s hotels offer a range of accommodation options that extend all the way up to fi ve-star opulence. During the days of the “six o’clock swill”, who would have thought that our venues would become trend setters in food and beverage, design, architecture and general hospitality? Quality accommodation is vital if South Australia’s tourism is to grow and fl ourish. Yet everything becomes worn and a little tired with the passage of time, which is why there is a strong focus on continually updating and modernising rooms to ensure they are clean, fresh and on-trend. Now, people expect more from their accommodation. Their homes have become more comfortable, their furnishings more lavish, their fi ttings and technology more state-of-the-art. So when they travel and book into a hotel room, they often expect a better experience… which raises the bar for our industry. There’s so much to consider when updating your rooms and the hotel in general. Travellers are more discerning. So when was the last time you ran a fresh eye over every detail and aspect of your hotel?

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Bathrooms Bathrooms need to be big. They need to be bigger and better than guests have at home. This presents a challenge for the hotelier who is upgrading a premise that was built in an era when the bathroom was more like a large toilet wardrobe! Today it’s all about double headed showers, outdoor showers, luxurious spa baths and accessories that could have been lifted from the pages of a glossy interiors magazine... you name it and it needs to be there. Guests want luxury and they want convenience. Yes, it’s true; they may be staying just a couple of nights. They may only be using their room to sleep. But we are now in a generation of “wants” not “needs” and your guests want the best. Consider even the smaller things like shampoo and conditioner, blow-dryers, hair straighteners, moisturiser and body wash. Gone are the days of a little bar of soap and shampoo and conditioner merged into one small bottle. Less is no longer more. More is more.

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20 HOTEL SA FEATURE

Bedrooms Bedrooms need to be spacious, up-to- date and comfortable. Guests want to feel like they are in a better version of their own home. That’s what will keep them returning. Hotels need to prove wrong the phrase “there’s no place like home” and guests need to return to their humble abodes feeling relaxed but yearning to return to your premises. If you are offering premium accommodation, it’s essential beds are perfect. If the mattress is too hard, guests will complain. If the mattress is too soft, guests will complain. The pillow too lumpy? Not good enough. There should be an abundance of pillows and blankets available on call, and a range suited to everyone’s needs. Of course, many guests do not complain. They simply do not return.

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www.ahasa.asn.au 21 FEATURE

Technology Lighting, lighting, lighting. Natural, energy saving and dimming options in every room. LEDs have become a popular choice and at the end of the day, they also save the hotel money given soaring energy costs. A hotel that isn’t up to speed with the latest technology feels out of date to the average guest, and who likes ‘out of date’? Do you have enough power sockets to charge their devices? Modern TVs? iPod docks? Then there is WiFi. This is possibly one of the most important aspects of hotel technological features in today’s online world. Business people, young people and families all need to be able to have easy access to the internet to communicate with people anywhere in the world. Maximise your hotel’s accommodation and keep up-to-date with the latest trends – your guests will thank you.

“A hotel that isn’t up to speed with the latest technology feels out of date to the average guest, and who likes ‘out of date’?”

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22 HOTEL SA SMITHY

Smithy’s shOUT and ABOUT Smithy visits the Rogers brothers and the Bellum Hotel for the latest industry goss.

his week on the road I found myself Brian Smith Tfi rstly calling on Peter and Matt Rogers at the Goodwood Park Hotel, where Peter AHA|SA made me a superb coffee. He is now the Barista for the Goody (well at least in the Membership and mornings) and in the gaming room. Then later in the week I called into the Business Services Clovercrest Hotel to discuss the hotel’s electricity arrangements with Nick Rogers, Nick Rogers at the Clovercrest Hotel. Manager and assist him with the new Code of Practice Management Plan. Just one of the (now known as the Valley Inn). The group many membership benefi ts of the AHA. then acquired the Seaford Rise Tavern. Nick I also called on the Tap Inn Hotel to assist was asked to take on the role of Manager Tim Rogers with the management plan for at the Seaford Rise, which he accepted. He the hotel. I must say, both Tim and Nick had worked there for six years. most of the plan in place – they just wanted “Working at the Seaford at that time was me to give it the ‘once over’ to ensure they very challenging. It was my apprenticeship hadn’t missed anything. So then I thought to to the real hotel industry – exciting, myself; “Why not have chats with Nick and stimulating, thought-provoking and Tim and fi nd out what they have done since sometimes very intense, but in the end very they have been in the industry?” rewarding,” Nick said. Nick Rogers: From the Seaford Rise Hotel he then Last time I met Nick, he was working at the went to the Oriental Hotel to oversee Victoria Hotel in O’Halloran Hill about 18 major renovations during late 2006/early months ago. He has been in the hospitality 2007. The new Oriental Hotel opened in industry for some time and being the son September 2007 and the transition was of one of South Australians best known just remarkable. The following 12 months publicans in Major Rogers, you would think were very successful for the hotel and as he was destined to work in the industry! a result of the renovations, the hotel was Nick started his career at the Reservoir purchased by the Independent Pub Group. Hotel (now known as the Rezz) working Shortly afterwards, Nick thought it was time as a Bottle Shop Attendant whilst also to focus on completing his MBA, and left the studying for a Bachelor of Economics at Oriental. However, after a three-month break uni. Working in the bottle shop with Nick and study, the passion for the industry got at that time was Andrew Gunn, now State the better of him. He was offered a position Manager of ALH Group Ltd. The Reservoir with the ALH Group in March 2009 as was owned by Major Rogers before it was Venue Manager at the Findon Hotel. In his sold to a Malaysian Syndicate. Nick was at time with the ALH Group, he worked at the the Reservoir for eight years during which Findon, the Victoria Hotel for approximately he worked his way through the business 18 months and the Henley for four months, to fi nally become the Manager when the before moving to the Clovercrest Hotel Malaysian Syndicate purchased the hotel; as group Operations Manager for Steven they kept him on at the hotel for 12 months, King (who also owns the Highlander and then transferring him to the Bremen Hotel Modbury Hotels).

www.ahasa.asn.au 23 SMITHY

Tim Rogers with his mum Marie.

Despite all the hard work and long hours that this industry demands, Highly experienced in quality hotel and Nick still manages to have quality time with his family: his wife Karen gaming room fi t-outs, including new kitchens, and their three children Daniel, Ben and Olivia. Tim Rogers: new bars, theming and joinery. Tim has also been in the industry for many years, and at present is at the Tap Inn, working with Tom and Lara Hannah. Prior to this, Tim worked in a number of hotels, and even had a couple of stints with West Adelaide Football Club and Glenelg Football Club. Tim, like his brothers, was destined to be in the hospitality industry. He was nine years old when Major and Marie Rogers purchased the Ramsgate Hotel. The whole family: Major, Marie, Tim, Matt, Nick, Simon and Dianne lived upstairs for around ten years. This was his fi rst taste of hospitality. Tim, Nick and Matt then progressed to working in the Roger Family’s Hotels; the Ramsgate and the Marryatville. It was also during this time that Major and Tim started their own Real Estate Our services include: business. “It was tough but very rewarding,” Tim told me. Tim was • Complete Hotel Fit-outs in real estate from 1989 until 1994, when they sold the business. • New Kitchens, designed to your requirements He stayed on as an agent for a short while, but he really wanted • Functional Bar Fit-outs • Cocktail Bars to get back into what he knows and loves best – hospitality. • Gaming Machine Bases Fortunately, Kevin Beswick was looking for someone to manage the • Interior Refurbishment Sailmaster Tavern whilst he was away oversees and offered the job to • Exterior Upgrades Tim. After his contract ran out with the Sailmaster, he then secured a • Master Planning job working with Richard Jones at the Tea Tree Gully Hotel. • Theming of Gaming Rooms, restaurants etc “This is really where I learnt my trade. My skills of and in the Falcon Shopfi tters can transform your hotel in a short industry where enhanced during my time with the Jones Group,” amount of time with minimum inconvenience to a functional, he said. effi cient venue, that is modern and fresh! Tim then spent some time at the Unley on Clyde before purchasing the Robe Hotel with his brother Matt and two partners from Port Lincoln. He managed the hotel until they sold it three years later. Tim then moved to Adelaide and gained employment www.falconshopfi tters.com.au • [email protected] at the Leg Trap Hotel. Following this he was offered the position of Ph. 8384 6848 • Mob. 0412 840 757 Manager at the Henley Beach Hotel working for the ALH Group.

24 HOTEL SA SMITHY

Tim thoroughly enjoyed his time at the Henley and also working Unfortunately there are not many photos of Simon at the event, but for the ALH Group. He went on to do some stints at the footy clubs, you’re more than welcome to have a look at then to the Tap Inn. www.facebook.com/StandLikeStoneFoundation Tim found time to do other things outside work. He was heavily Although Simon’s dancing career is offi cially over, he loved the fact involved with Henley Football Club, playing for them for six years. that they all became friends (they’re getting together for a drink His son, Tyson, also played for them for eight years. At present, next month). They raised $27,500 from this event. Simon was Tyson is playing for St Michaels. Tyson and Tim’s daughter Charlotte, ecstatic with the amount raised, and was so relieved that through play basketball for the Bearcats. Tim also mentioned (just as well) the whole event he didn’t drop his partner once during the dance how supportive his wife Karen is to him and the whole family. lifts. We are pleased as well! He is currently studying for his MBA (as is his brother Nick) and has To Simon and all the hotels out there that generously give their 12 months to go to fi nish his degree. time and donations to charity, a big thank you from all of us. The Bellum Hotel Hotel owners and managers do strange but very rewarding things for charity… You just have to look at what Simon Livingstone from the Bellum Hotel did to raise money for some very worthwhile causes like ‘Swinging with the Stars’. This is an annual fundraising event for the local south-east charity, ‘The Stand like Stone Foundation’. The foundation aims to provide grants and assistance to locals, such as ‘The Back to School’ and the ‘Stay at School’ programs that aid the under-privileged. We’ve estimated that the Bellum has raised over $70,000 since Simon has been there, supporting The Ugly Bartender (highest SA total raised), Angel Flight, and The Leukaemia Foundation; so doing this sort of stuff is what they do best and enjoy doing as well. The happy couple – Gary and Maryanne. “Within the foundation there are sub-funds that can be used to aid specifi c areas, and this year they were fortunate enough to be able to set up ‘The Steven Noble Fund’ in memory of Steven Congratulations – Noble, who was killed in a car accident earlier this year. Steven Wedding bells are ringing was a much loved young man, being the premiership captain of The Port MacDonnell Football Club. His wife, Courtney, was a ‘star’ Caught up with Gary Burrows at the Awards night and this is the in last year’s Swinging with the Stars event. His death was not only story he told me: felt by the Port MacDonnell township, but also by the surrounding “Myself and Maryanne have been together for three and a half communities of Allendale and Kongorong.” years. We planned a trip to New York, Nashville, Memphis and Swinging with the Stars consists of eight ‘celebrities’ paired up with New Orleans this coming September. eight ‘professional’ dancers, and this year they danced the Cha “So after the arrangements had been made and the tickets paid Cha, Waltz, and Disco in front of 400 people. The event was won for I said to Maryanne - “Seeing we are going away on holiday by Tom Hart (Simon conceded he was never close), but he was why don’t we make it a honeymoon, what d’ya reckon?” close in winning the People’s Choice Award, missing out by about Maryanne said “yes”. Gary said, “Not very romantic but effective.” $200 to Scott Davison. The total raised for his chosen fund was Gary, I’m sure by getting hitched partner your holiday will be even $15,300! Simon was absolutely thrilled to be able to contribute this better. Hope you two love birds have a wonderful trip. Let me amount of money to the foundation. know if you see Elvis.

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www.ahasa.asn.au 25 REGIONAL MEETINGS

Regional Meetings The AHA|SA conducted regional meetings for the Metro, Yorke Peninsula and Eyre Peninsula areas on 28 May (Metro), 18 June (Yorke Peninsula) and 9 July (Eyre Peninsula).

he Metro meeting was held at the SA Hotel & Restaurant beer – all the things you would expect from well managed hotels. TShow, the Yorke Peninsula meeting was held at the Troubridge At the meetings, AHA General Manager Ian Horne, General Hotel, Edithburgh and the Eyre Peninsula meeting was held at the Manager of Gaming Care Wally Woehlert and Manager Franklin Harbour Hotel, Cowell. Government Relations and Policy Wendy Bevan updated the Thank you to Lucy from the AHA for helping organise the Metro Members on the many issues that confront our industry. presentation. Following the presentation at each of the venues our very To Mignonne and staff at the Troubridge, and Brenton and Sue at supportive Sponsors have the opportunity to enjoy lunch and the Franklin Harbour, thank you for providing your venues for the interact with our Members and AHA staff. meeting and supplying those scrumptious lunches. Special thanks to our Sponsors that provide product on these Astounding food, excellent service, wonderful wine and ice cold days.

Tony Manuel, Options Wine Merchants & Martha Marks, Yorke Brenton Burge, Banktech & Colin Hann, Streaky Bay Hotel. Valley Hotel.

Simon Wilson, Island2Island & Kelly Ducrou, Treasury Wine Estates. Trevor Evans, Wombat Hotel & Gary Gilling, Lion.

26 HOTEL SA REGIONAL MEETINGS

Lyle Montgomerie, Knight Frank Valuations, Gavin Bockelberg, ALM Liquor. Ian Manual, Wallaroo Hotel & Scott Elix, Carlton & United Breweries.

Chris & Jane Tarran, Cleve Hotel Motel & Lorraine Lewis, Minnipa Hotel.

Karen Kneebone, Cornwall Hotel & Deborah De-Zen & Mardi Ramstrom, Minlaton Hotel.

• RSA Approved Crowd Controllers Hoteliers & Sponsors enjoying lunch at the Franklin Harbour Hotel. • Fully Trained Security Guards • Body Guards / Close Personal Protection

Offi ce : (08) 8295 5117 Fax : (08) 8376 8966 24/7 Operations Number : 0424 998 978 Email : [email protected]

Travis Blundell, Konami Gaming & Justin Carter, Next Payments.

www.ahasa.asn.au 27 FEATURE

A vital industry Architects and builders play a vital role in helping the hotel industry boom in SA.

otels are continuing to architects and builders. Hinvest in their properties, In the mid-1990s, major admittedly on a smaller scale capital was invested in gaming than in the past but the work rooms, which then lead to continues to fl ow through to refurbishments in food and the construction sector. beverage areas. This has been a boon for the Then, when the indoor- building and construction smoking ban came into play industry, which continues to in 2007, hotels were forced battle through tough times. to redevelop their outdoor Also benefi tting from the spaces, as South Australians hotels sector are the State’s embraced the outdoor architects. lifestyle. It has been a win-win situation; The number of super-sized hotels have been transformed refurbishments has slowed to thanks to the talents of these a trickle in recent times, which professionals, and we have is a refl ection of the economy. been a strong source of However, hotels continue revenue (and employment) for to invest in their properties. “Then, when the indoor-smoking ban came into play in 2007, hotels were forced to redevelop their outdoor spaces, as South Australians embraced the outdoor lifestyle.”

28 HOTEL SA www.ahasa.asn.au 29 FEATURE

Whether it is a refurbished sports bar, a fl oor makeover in high “Heating and cooling are key traffi c areas, kitchen upgrades or aesthetic fi touts, the work continues to fl ow. considerations. New technology We will continue to see smart money allocated to outdoor areas. In all seasons, hoteliers know they need to cater for that can make an outdoor the al fresco lifestyle and provide good outdoor options for environment more pleasant – while smokers. In this regard, heating and cooling are key considerations. at the same time reducing energy New technology that can make an outdoor environment more pleasant – while at the same time reducing energy costs – will always be of interest.” costs – will always be of interest.

John Reuther Another Quality Joinery Fitout CABINET MAKER / JOINER AnotherAnother Quality Quality Joinery Joinery Fitout Fitout PH: 8234 9600 - www.johnreuther.com.au Bars ~ TAB ~ Accommodation ~ Gaming Room. Your hotel/motel fitout specialist!

30 HOTEL SA Specialists in Design & Construction & Refurbishment of Hospitality Venues

PTY. LTD. Project & Construction Management m: 0412 518 099 General Building & Property Services 21 Benjamin Street,f: 8177 St Marys,1551 SA 5042 p: 8177 1771 e: [email protected] w: www.htcon.com.au

www.ahasa.asn.au 31 FEATURE

“Both residential and non- residential construction is vital to growing our State, strengthening our economy and refreshing the face of our businesses.”

2010 Winner Master Builder’s Association Building Excellence Award – Commercial Refurbishment up to $5million from concept to completion What secret do these hotels share? • Stirling Hotel • Roulettes Tavern • Belair Hotel • Tanunda Clubhouse • Mile End Hotel Quality Hassle-free Transformation by

Advanced Building Concepts Pty Ltd

Construction Management Commercial Fitout & Refurbishment

36B Sunbeam Rd. Glynde SA 5070 269 brighton rd, somerton park sa 5044 m: 0412 822 732 | p: 8365 9999 phone (08) 8376 8888 e: [email protected] www.fparchitects.com.au

32 HOTEL SA FEATURE

Sun shades, sails, heat reﬂ ecting surfaces, energy efﬁ cient glass, misting machines, sound cones to limit the spread of music… all of these are constantly under scrutiny by the modern publican. Many would argue that there is merit in continuing to follow Don Dunstan’s vision for SA. As Premier of South Australia (1967 to 1968 and 1970 to 1979), he achieved many feats but is mostly recognised in SA for his foresight to make Adelaide the cultural hub of Australia. It’s true, the current Government has plans to ‘revitalise’ Adelaide but if we took the Dunstan approach, which the South Australian community has shown to embrace and want, then our non-residential construction industry would inevitably grow. But as all industries, this is one based heavily on trends. As new laws come into play, hotels will need to continually reinvest. According to a summary from the Australian Construction Industry Forum released in May 2013, the overall non-residential building sector will struggle to grow over the next decade. As we know from the past, in terms of building a strong economy, infrastructure is necessary. Both residential and non-residential construction is vital to growing our State, strengthening our economy and refreshing the face of our businesses. As we’ve seen with many of the recent refurbishments in SA, ultimately construction in the hotel sector is vital to attract new patrons, particularly the new generation, and to keep up with ever-changing trends. The following AHA|SA sponsors will be able to help you with all your architecture and building needs: www.studionine.net.au ph 08 8132 3999 Studio Nine, 8132 3999 HT Construction Services, 8364 0699

www.ahasa.asn.au 33 WOMEN IN HOTELS

WIH McLaren Vale Networking Event

Another successful event for Women in Hotels.

n 25 June, 38 ladies travelled from Andrew and Brand Manager Astrid Oakley, OAdelaide to McLaren Vale for a day followed by a gourmet lunch using local of wine for the winter Women in Hotels Fleurieu produce. Networking Event. The group then headed back to Adelaide Hosted by Rosemount Winery as part of via Willunga, stopping at the Alma Hotel Treasury Wine Estates, the ladies started for a beer tasting with McLaren Vale Beer with a winery tour at the original Ryecroft Company. Winery, hosted by Head Winemaker Many thanks to Treasury and MV Beer for Andrew Locke. their support of such a great day! The bus then delivered the group to NEXT EVENT: 2013 Women in Hotels the Rosemount Cellar Door where a Conference – 24 and 25 September, comprehensive wine tasting was run by Crowne Plaza Adelaide.

34 HOTEL SA 2013 Women in Hotels Conference

Layne Beachley, Dorinda Hafner and Lucy Cornes are just a few of the names that will be attending this year’s conference.

he AHA|SA is inviting all its Members CONFERENCE SUPPORTERS Tto the biennale 2013 Women in Hotels Conference. 24-25 September at the Crowne Plaza Hotel, Adelaide. Gold Keynote speaker is Layne Beachley, winner of seven World Title Surﬁ ng Competitions. Guest speakers include Dorinda Hafner and Jane Kittel from Bank SA. Special presentations will be made by: • Chloe Reschke-MacGuire from Yelp! • Lowen Partridge from Peartree Marketing. Panel discussions and forums will feature: Silver • Leeanne Grantham • Lucy Cornes • Pip Forrester • Simone Davey • Jessica Adamson • AHA|SA Management Team • City and Country Hoteliers A dinner will be held at the end of day one at the Hotel Richmond, which will include presentations to the Women in Hotels ‘Hall Bronze of Fame’. Bookings will close on Tuesday, 17 September. Group rates are available for bookings of over four people. Don’t miss this fantastic event! For all enquiries, please contact Lucy Randall at the AHA on 8100 2441, [email protected]

www.ahasa.asn.au 35 HGT Business – staff skills development Regardless of the size or type of your business or venue, training can have a measurable impact on performance and the bottom line.

his impact may not be seen instantly, Thowever, it directly impacts on the growth and development of any business in the future. Training increases staff retention which is a signifi cant cost saving, as the loss of one competent person can be the equivalent of one year’s pay and benefi ts. This reduced staff turnover improves the consistency of the service being offered and is a key factor when aiming to achieve customer satisfaction in hospitality. It encourages customers to return and in turn gain confi dence for the business to grow. Opportunities can develop for the employee within the business as part of this growth. • Workplace accidents, leading to lower • Reduced insurance premiums Within hospitality and especially in kitchens, insurance premiums • Less wastage the time a chef spends training his • Recruitment costs through the internal • Reduced maintenance and repair costs apprentice(s) is seen as invaluable to the promotion of skilled staff absenteeism • Greater commitment from staff business and the longevity of the industry. Reducing these costs and workplace • Higher staff retention rates This industry specifi c training creates a pressures gives a sense of security to • Reduced absenteeism and improved bond between senior and junior staff and its employees. This creates a stable this positive infl uence can lead to these morale environment and promotes best practice young chefs either retaining a position Perhaps the most important benefi t of a from within. within the business or returning in the future healthy training culture is that the skills of Businesses must continually stay with confi dence they will be secure in their your staff are formally recognized and that competitive. employment. your employees feel their contribution to Training staff to manage the implementation Training that meets both staff and employer the company is valued. of new technology, work practices and needs can increase the quality and fl exibility This is evident in the hospitality industry business strategies can also act as a of a business’s service by fostering: with businesses not providing this healthy benchmark for future recruitment and • Increased employee retention culture struggling to manage the high quality assurance. • Reduced employee turnover turnover of staff at all levels. This is vital in today’s hospitality sector with • Increased job satisfaction and morale Many businesses are becoming fl exible the services being offered by individual among employees in their approach, to retain employees that • Accuracy and effi ciency venues becoming broader. Hotels may now have a café, fi ne dining or function area to show a positive business outlook and • Good work and safety practices are looking to develop their own skills • Better customer service enable them to compete with other venues and knowledge. • Greater understanding of and maintain market share. By modernizing their approach, the growth people management This increased variety of services needs of these businesses and its employees is • Enhanced company image highly trained staff to maintain and improve clear to see. • Employee development opportunities service standards. Visit HGT at the Hospitality Skills Centre • Employee ownership and commitment Companies that have a healthy training The benefi ts of training in one area can fl ow culture have reported the following benefi ts; and discover more about its development through to all levels of an organization and • Improved quality and training for the hospitality industry. over time training will boost the bottom line • Increased productivity Hospitality Skills Centre and reduce costs by decreasing; • Greater fl exibility and responsiveness 192 Pirie Street, Adelaide • Wasted time and materials to change 8100 1900

36 HOTEL SA HOTEL CARE

Making your mark – help the Leukaemia Foundation Buying a paver will help the Leukaemia Foundation raise much needed funds for the new Village due to be completed late 2013.

he Leukaemia Foundation is building a “Patients and families staying at the Village new home of the Leukaemia Foundation in Tstate of the art ‘home away from home’ will be reminded of the support around them South Australia, meaning staff will be even for blood cancer patients and their families as they see the pavers generously donated. closer to the families that they support. who must relocate to Adelaide for treatment. “This fully tax deductible donation will give Patients and families will beneﬁ t not only The Village is scheduled for completion in the opportunity for you to share a personal from the specialised support provided by October this year, however support is still message of hope that will be seen and Leukaemia Foundation staff, but also from needed to complete the Village. appreciated for many years to come.” the unique peer-to-peer support that will The Leukaemia Foundation Paver Appeal Pavers inscribed with a personal typed come from sharing the Village with other is giving supporters the opportunity to written message are available for $100 families going through a similar experience at help build a place of hope by purchasing a and those featuring a hand drawn image the same time.This facility will be offered to personal paver that will be laid in the Village. are available for $150. Larger pavers to patients and their families for as long as they “For as little as $100, your support for the accommodate corporate logos and larger need it, completely free of charge. Leukaemia Foundation and the families we images can also be purchased. The paver appeal ﬁ nishes soon. To secure assist can be shown as a permanent part The new Village will be a ‘home away from your personal piece of hope within the SA of this worthy project,” Simon Matthias, home’ for families, with 15 fully self-contained Patient Village now, visit Leukaemia Foundation General Manager apartments supported by recreation and www.leukaemia.org.au/paverappeal or (SA/NT), said. support services facilities. It will also be the call 1800 620 420.

ces are located at 600 Main Nth Rd, Gepps Cross SA 5094 Where? Our new warehouse and ofﬁ When? We will commence trading at ALM Gepps Cross from Monday 26th August 2013 Why? So we can better serve the needs of our customers

In order to complete our relocation, ALM SA will be closed on Friday What changes? 23/8/2013. All scheduled deliveries for Friday 23/8/2013 will be pulled s !LLLANDLINEPHONEANDFAXLINESTO!,-3!PERSONNEL forward to Thursday 22/8/2013 with an order cut off of 12.00pm on Wednesday 21/8/2013. No orders can be collected or despatched from either our current or s &ROMALLSTOCKWILLBEDESPATCHED new site on Friday 23/8/2013, no exceptions. ANDCOLLECTEDFROMOUR'EPPS#ROSSWAREHOUSE IMPORTANT PHONE No’s AFTER OUR MOVE What stays the same? !,-/RDERS0HONE !,-/RDERS&AX s #USTOMERORDERPHONE ANDFAXLINE !,-7AREHOUSE3ERVICES (New Phone) s !LLEMAILADDRESSESANDMOBILEPHONENUMBERS !,-#OSTING$EPT s #UTOFFTIMESANDSCHEDULEDDELIVERYDAYS !,-#REDIT$EPT !,-7%"0ORTAL WWWALMLIQUORCOMAU

www.ahasa.asn.au 37 SPONSOR SPOTLIGHT

Shane Wood When did you join your current What is something that most wouldn’t employer? April 2005. know about you? Apart from being a Holco Fine Meat qualifi ed chef and butcher, I was once a Tell us about your company: Holco tour leader at Bridgeclimb in Sydney. Suppliers is currently the largest South Australian owned Meat Wholesaler in the State and Where is your favourite holiday Key Account has been servicing South Australia and destination? Anywhere warm and sunny Manager Northern Territory since 1955. We currently with my family. Occasionally we go to my employ approximately 180 local staff at sisters’ house in Mount Buller which is our South Australian site in Cavan and an great in summer or winter. additional 100 staff employed through our retail arm of Springfi eld Butcher shops. In If you could ask any three people in 2011 we opened an offi ce in Queensland. the world around for dinner who We are currently moving approximately would they be and why? Andy C – DJ, 400 tonne of product per week through producer and owner of RAM Records who our extensive client base. has been at the top of his game for the last 20 years and still keeps coming up with What are your key responsibilities? the goods. Legend. Our client base is broad and covers hotels, restaurants, cafes, hospitals, aged care, Michael Doohan – almost died at the start institutions, The Department of Defence, of his career and came back to win fi ve the airlines and commercial caterers. So world titles against some very talented there is always plenty to keep us busy. riders in 500cc class. Dead set champion.

How do you occupy your time outside Clarence Martin – Desert Rat, WW2 of work? Motorcycling, trying to keep ﬁ t, veteran and my Grandad. As I never ﬁ shing, spending time with my young family got the chance to meet him and by all and obviously the occasional cold beer. accounts he was a bit of a lad.

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38 HOTEL SA SPONSORS

Platinum 13/14

Gold 13/14

Silver 13/14

• Ainsworth Game Technology • Boylen Bridgehead • IGT • Murfett Legal • Angelakis Bros • Bytecraft Systems • InDaily • Novatech Creative Event • APRA • Cashcard • Independant Gaming Analysis Technology • Aristocrat Technologies • Commonwealth Bank • Kilargo Energy Management • PFD Foodservice Australia • Employers Mutual • Konami Australia Pty Ltd • Sky Racing • Australian Liquor Marketers • FAB Cleaning Services • Liquor Marketing Group – • The Best Pub • Bankwest • Foxtel/Fox Sports (Sip’n Save) • TJ’s Cleaning Services • Big Screen Video • Hospitality Group Training • Meat & Livestock Australia • BOC Limited • HT Construction Services • Moore Stephens Adelaide

Bronze 13/14

• Alsco • Energy Action • Knight Frank • Silverchef • Altro Apac • First Degree Commercial Refrigeration & • Lancer Beverage Systems • Solomon Bampton Humble Lawyers • Andale Hotel Services Air Conditioning • Lawson Risk Management • Steele & Associates Hotel Brokers • Angove Family Winemakers • Gallagher Bassett • Macmont Gaming Supplies • Studio Nine • BankSA • Global Gaming • McGees Property • Table & Chair Co • Banktech • Grinders Coffee • McLaren Vale Beer Co. • Trans Tasman Energy Group • Brown-Forman Australia • Higgins Coatings • Next Payments • Trusonic • Burleigh Logistics • Hospitality Industry Training • Nightlife Music Video • Vectron Systems • Cashpoint ATM • Independent Distillers • Options Wine Merchants • Wage Easy • Cobalt Blue Australasia • Island 2 Island Beverage Company • Piper Alderman Lawyers • Wallmans Lawyers • DC Payments • James Richardson Corporation • Reward Distribution • Wills & Daniel Produce Merchants • Duncan Basheer Hannon • Jaquillard Minns • SA Lotteries • Empire Liquor • Jasol • Salena Estate Wines AHA CORPORATE SUPPORTERS INDUSTRY SUPPORTER

• British American Tobacco Australia (Gold) • ABnote • Clelands Lawyers • Foreman Legal • John Reuther Cabinet Makers • Vintek

www.ahasa.asn.au 39 CONTACTS

Accountancy Services Cleaning Supplies Legal Services • Jaquillard Minns 8221 6551 • Cobalt Blue Australasia 8352 3881 • Clelands Lawyers 8177 5888 • Moore Stephens Adelaide 8205 6200 • Jasol 1800 334 679 • Duncan Basheer Hannon 8231 3668 Air Conditioning Energy • Murfett Legal 0421 595 815 • First Degree Commercial Refrigeration & • Energy Action 8377 7133 • Piper Alderman Lawyers 8205 3333 Air Conditioning 1300 734 463 • Kilargo Energy Management 1300 858 010 • Solomon Bampton Humble 8232 3300 Architects & Interior Designers • Trans Tasman Energy Group 03 9418 3911 • Wallmans Lawyers 8235 3000 • Studio Nine 8132 3999 First-Aid Media ATMs • Alsco 8346 1391 • Boylen Bridgehead 8233 9433 • Banktech 1800 080 910 Flooring • FIVEaa 8419 1395 • Cashcard 1300 655 627 • Altro Apac 03 9764 5666 • InDaily 8224 1600 • Cashpoint ATM 1300 286 626 Food Services Music Licensing • DC Payments 1300 305 600 • Angelakis Brothers 8400 1300 • APRA Australasian Performing • Next Payments 0499 331 476 • Grinders Coffee 0418 939 817 Right Association 8239 2222 Audio Visual • Holco Fine Meat Suppliers 8162 8400 Onhold/Messaging • Big Screen Video 0417 874 551 • Meat & Livestock Australia 8471 5800 • Trusonic 1800 664 653 • Harvey Norman Commercial 8150 8000 • PFD Foodservice 8114 2300 Painting & Property Maintanence • Nightlife Music Video 1800 679 748 Furnishings • Higgins Coatings 0499 220 526 • Novatech Creative Event Technology • James Richardson Corporation 8211 8966 Payroll & HR Resources 8352 0300 • Table & Chair Co 8354 3266 Background Music Gaming Machine Services • Wage Easy 1300 924 332 • Nightlife Music Video 1800 679 748 • Ainsworth Game Technology 0402 927 833 Plastic Card Systems • Trusonic 1800 664 653 • Aristocrat Technologies Australia 8273 9900 • ABnote 8374 3677 Banking • Bytecraft Systems 1300 130 500 POS Systems • Bank SA 8424 4081 • Global Gaming 0409 283 066 • H & L Australia Pty Ltd 8291 9555 • BankWest 8419 1502 • IGT 8231 8430 • Vectron Systems 1300 789 366 • Commonwealth Bank 8206 4274 • Independant Gaming Analysis 8376 6966 Property Valuations Beer Dispense Equipment • Konami Australia Pty Ltd 0409 047 899 • Knight Frank Valuations 8233 5212 • Andale Hotel Services 8234 0388 • Macmont Gaming Supplies 8340 1322 Refrigeration • Lancer Beverage Systems 8268 1388 Gambling Services • Bidvest Hospitality Supplies 8245 6200 Beverage Gases • SA Lotteries 8208 4100 • First Degree Commercial Refrigeration & • BOC Limited 8300 5668 • SA TAB 8354 7300 Air Conditioning 1300 734 463 Beverages Hotel Brokers • Accolade Wines 8392 2222 • Lancer Beverage Systems 8268 1388 • McGees Property 8414 7839 • Angove Family Winemakers 8264 2366 Risk Management • Steele & Associates Hotel Brokers 8232 1566 • Australian Liquor Marketers Pty Ltd 8152 8700 • Lawson Risk Management 8210 2813 • TJ Board & Sons Pty Ltd 8376 5022 • Brown-Forman Australia 8418 7111 Security Systems and Personnel Hotel Equipment Funding • Carlton & United Breweries 132 337 • Burleigh Logistics 0412 797 431 • Silverchef 1800 191 684 • Coca-Cola Amatil (Aust) Pty Ltd 132 653 Sports & Entertainment Media • Coopers Brewery 8440 1800 Hotel Management • Foxtel 1300 720 630 • H&L Australia Pty Ltd 8291 9555 • Diageo Australia 8245 9300 • Fox Sports 1300 301 415 Hotel Marketing • Empire Liquor 8371 0088 • Sky Racing 1800 251 710 • The Best Pub 0419 536 373 • Independent Distillers 0409 750 370 Staff Training & Recruitment Ice Makers • Island 2 Island Beverage Company 8244 2212 • Hospitality Group Training Inc 8223 6766 • First Degree Commercial Refrigeration & • Lion 8354 8888 • Hospitality Industry Training 8267 3000 Air Conditioning 1300 734 463 • Liquor Marketing Group (Sip’n Save) 8416 7570 Superannuation • McLaren Vale Beer Company 1300 682 337 • Lancer Beverage Systems 8268 1388 • HostPlus Pty Ltd 8205 4965 • Options Wine Merchants 8346 9111 Information Systems/Site Preparation Table Linen • Pernod Ricard Australia 8208 2444 • Bytecraft Systems 1300 130 500 • Alsco 8346 1391 • Salena Estate Wines 0409 625 642 Insurance Tobacco Product Suppliers • Samuel Smith & Son 8112 4200 • Aon Risk Services 8301 1111 • British American Tobacco Australia Ltd • Schweppes Australia 8366 9103 I.T. Products & Services 8300 8888 • Treasury Wine Estates 8301 5531 • Vintek 1300 001 337 Builders/Building Services Kitchen & Bar Equipment Travel • HT Construction Services 8364 0699 • Andale Hotel Services 8234 0388 • Phil Hoffmann Travel 1800 632 372 Cabinet Makers • Bidvest Hospitality Supplies 8245 6200 Websites • John Reuther Cabinet Makers 8234 9600 • First Degree Commercial Refrigeration & Air • Boylen Bridgehead 8233 9433 Cleaning Services Conditioning 1300 734 463 Workers Compensation • FAB Cleaning Services 1300 726 892 • Lancer Beverage Systems 8268 1388 • Employers Mutual 8127 1100 • TJ’s Cleaning Services 8271 1911 • Reward Distribution 8444 4999 • Gallagher Bassett 8394 4753

40 HOTEL SA MEMBERS

New Members & Licence transfers

Welcome to our new Members

Hotel Location

Historian Hotel Adelaide

Commercial Hotel Cowell

Kersbrook Tavern Kersbrook

Swan Reach Hotel Swan Reach

Stanley Bridge Tavern Verdun

Licensee Transfers – May 2013

Hotel Location Date Granted New Licensees

Marrakesh Hotel Adelaide 1-5-2013 James Place Hotel Pty Ltd

Kersbrook Tavern Kersbrook 2-5-2013 Kerandav Pty Ltd

Marrabel Hotel Marrabel 19-5-2013 Dransmack Pty Ltd

Parilla Hotel Parilla 27-5-2013 Jacqueline O’Driscoll

Licensee Transfers – June 2013

Hotel Location Date Granted New Licensees

Sandy Creek Hotel Sandy Creek 5-6-2013 ARCK Enterprises Pty Ltd

Penong Hotel Penong 17-6-2013 Ron Cunningham Holdings Pty Ltd

Hannahville Hotel Pt Augusta 19-6-2013 Red Arch Pty Ltd

Old Mundulla Hotel Mundulla 20-6-2013 Petarbra Investments Pty Ltd

As a proud sponsor of the AHA SA, Bringing your Novatech has been helping not just venue and the AHA Awards but many venues event to life around SA ‘come to life’ with custom installs and AV equipment. With the latest technology, 24/7 support and the most knowledgeable technicians & designers, Novatech can transform your venue into the hottest spot in town.

153 Holbrooks Road Underdale SA 5032 p: 8352 0300 e: [email protected] www.ncet.co

www.ahasa.asn.au 41 SPONSOR NEWS

New AHA|SA Silver Sponsor – Big Screen they do it with an innate understanding of business imperatives, Video boosting effi ciency while prioritising your reputation and customer service standards. When it comes to screens BIGGER really is Every day, Kilargo partner with supermarkets, hotels and a wide better! And if you are talking BIG screens then range of small-to-medium businesses across Australia to clearly you should be talking to us about Big Screen see and monitor their energy use, habits and contracts. Video LED Screens… From 100 inches For all enquiries, please contact Dennis Hensman 0431 046 399 upwards, totally seamless and bright enough [email protected] to handle all light conditions – the way of the future for venues Australia-wide. New AHA|SA Bronze Sponsor – Gallagher Indoor and outdoor LED screens – sales and rental – LED signage Bassett – LED scoreboards. Gallagher Bassett is For all enquiries please contact Paul Ellery 0417 808 123 the only organisation [email protected] licensed as a New AHA|SA Silver Sponsor – Kirlargo Energy WorkCover Scheme Management Agent in Victoria, NSW and South Australia. With offi ces in Sydney, Melbourne, Brisbane, Adelaide and Auckland, and a team Take control and cut energy of more than 800 people, Gallagher Bassett provides a unique costs… the smarter, simpler suite of claims management and related consulting and technical way! services. Their innovative risk, injury and claims management Kilargo Energy Management practices encourage the building of strong partnerships helps businesses cut energy with stakeholders at all levels. By assisting employers with costs through clear understanding, smart processes and practical Occupational Health and Safety compliance issues and a range tools that work. of prevention strategies, they are able to target the frequency of They demystify the confusing ‘world’ of energy, so that you can workplace related injuries. actively manage your power bill to improve your bottom line. And For all enquiries contact Jarrad Wagener – Business Development Manager on 08 8394 4753 or 0439 944 116, [email protected] New AHA|SA Bronze Sponsor – Altro Altro are a leading family-owned manufacturer and supplier of wall and fl oor coverings specifi cally designed for the hospitality industry, founded in 1919. Their success is due to determined innovation – matching evolving needs for surfaces that are both decorative and practical. Altro invented safety fl ooring; it’s a product area in which they continue to lead the way. In recent years they have also launched many other integrated solutions for practical, decorative interiors, combining fl oors, walls, ceilings and door sets. For all enquiries please contact Chris Baggaley – SA/NT State Consultant on 0429 636 382, [email protected]

The AHA|SA would like to acknowledge and thank Samuel Smith & Son and SA TAB who have increased their support for the Association with a Gold Sponsorship for the new ﬁ nancial year.

42 HOTEL SA

Gaming Care aming Care is the Hotels Responsible Gambling Early FPC Assisting in developing and promoting initiatives, programs Intervention Agency, and is an initiative of the AHA|SA. and venue policies designed to address early identifi cation Gaming Care is a recognised industry body, and its G of problematic gambling behaviour. role is to assist venues with compliance and to minimise the harm caused by problematic gambling behaviour in all South Providing practical assistance to managers and staff Australian Hotels with gaming machines. Gaming Care in relation to compliance with regulatory Responsible achieves this by working with venue staff, Gambling Help Services and other relevant Government and Non Government Gambling and Advertising Codes of Practice. Community Service organisations. Undertaking audits to assist gaming venues comply with Some of our duties include: the regulatory codes of practice with a particular focus on patron intervention. Assisting gaming licensees, managers and gaming staff in the early identifi cation of, and support for patrons who may Gaming Care has developed a Responsible Gambling be at risk of or experiencing diffi culties with their gambling Document to assist venues to implement and comply with a behaviour. range of regulatory requirements.

For any assistance or information, please contact Gaming Care and ask to speak with your local Gaming Care Ofﬁ cer.

Telephone: 08 8100 2499 Facsimile: 08 8232 4979 Email: [email protected] 4th Floor AHA|SA House 60 Hindmarsh Square

Adelaide SA 5000 www.ahasa.asn.au 43 FEATURE

Eat, drink, laugh!

Share platters, sustainability and cocktails are hot trends in the industry. ood and beverage is an essential Regional and sustainable People, particularly younger generations, revenue stream for any hotel. F Regional produce is not only preferred by are very environmentally aware and It’s also highly competitive, prone to fad a lot of patrons, but it also helps the local increasingly becoming conscious of what and fashion, and relies heavily on quality economy and farmers. goes into their bodies. While it may be an of product and quality of staff. Authentic ingredients are all the rage – expensive trend to uphold in restaurants, “Pub grub” is no longer enough of an offer patrons know that it’s fresh, they know organic foods are not to be overlooked. to attract patrons in most hotels. where it comes from and therefore, they It’s a price thing Now hotels need to provide a unique know it’s good quality. atmosphere with restaurant quality food, With all the talk of saving the environment It’s not a new trend, but price plays a big talented chefs and entertainment options. and reducing carbon footprints, words like part in patrons’ decisions. Particularly Hotel SA takes a look at some of today’s organic and sustainable go a long way in recent times, households have less developments in the trade. when considering menus. disposable income to spend on outings.

The Rare Medium chef ’s club is designed to support the continuing education of professional chefs on all things beef, lamb, goat and veal.

The club provides members with opportunities to network with peers, to attend exclusive events and have access to resources, all of which are designed to assist an individual to build their knowledge and skills around using beef, lamb, veal and goat.

There are no membership fees.

44 HOTEL SA DRINK RESPONSIBLY. THE BULLEIT AND BULLEIT BATCHES WORDS AND ASSOCIATED LOGOS ARE TRADE MARKS. © THE BULLEIT DISTILLING CO 2013. www.ahasa.asn.au 45 FEATURE

“The result is that consumers need a pick-me-up every now and then and are opting for the easiest method of doing so, spoiling themselves with a gourmet meal or a night out.”

Many consumers are looking to save money and are eating at home more often. It’s no help to the hotel industry that there are endless TV shows, magazines, websites and social media promoting chef inspired recipes – cooking at home is now a challenge, enjoyable and cheaper. Dinner can be both easy and gourmet. However, there is an upside to this trend. We are all feeling the pinch in our pockets, and it’s not much fun. The result is that consumers need a pick-me-up every now and then and are opting for the easiest method of doing so, spoiling themselves with a gourmet meal or a night out. Providing a range of price points on your menu means you will be able to attract a broader demographic. Make it an experience If you believe the forecasters, it’s all over for comfort food. Consumers no longer want food to just ﬁ ll their bellies. They want food experiences – new tastes, thrills and experimentation. They want eclectic and unusual. A one-of-a-kind offer goes a long way in today’s market. It’s not about competing against other hotels and restaurants anymore; the food industry has seen a whole range of food experiences for consumers from the pop-up restaurants to the moving van trends. It’s all about reinventing the offer, ﬁ nding a point of difference and making it your own. Creativity isn’t just for the artwork on

46 HOTEL SA ʫEW PREMIUM REFRESHMENT

NON-ALCOHOLIC BEVERAGES RANGE

Proudly joining our portfolio this year, the CASCADE® non-alcoholic beverages range will include: • A new Mixer range • New and improved adult beverage ‘Classic Flavours’ range and 750mL Cordial range AVAILABLE FROM ʠUGUST ĽST 20Ľ3 For more information, contact your CCA representative or call us on 13 COKE (13 26 53) www.ahasa.asn.auwwwwwww.ahahhasaas .asn.au 4747 © 2013 Paciﬁc Refreshments Pte Ltd. ‘CASCADE’ is a registered trade mark of Paciﬁc Refreshments Pte Ltd. FEATURE

your walls anymore, it’s in the food and Time to share It’s a massive growth sector in the drink. beverage market and should be Life is busy. Many patrons want a quick On that note, consumers want variety. embraced. business lunch or meal to share over a few Craft beer is also growing exponentially, With the declining exchange less likely drinks. It’s time to embrace the grazing but still remains small. Gone are the days to take them around the world for exotic craze, thanks to today’s ‘always on-the-go’ when traditional beer is all you can have foods, patrons are looking to get the full generation. on tap – a selection of ciders and craft experience right through your front door. This is why the hotel industry has seen beers are a must with a growing number of They want the world’s food on a plate. a boom in the tapas, or ‘share platter’ ‘beverage connoisseurs’. Italian food is the obvious option, but it’s menus. It’s about creating a fast food not enough. Your customer wants to travel alternative – quick, easy and delicious. to Asia, Greece, Italy, Paris and back to traditional Australia, all on the one table. Beer or cider “As the industry Of course, the forecasters aren’t always Don’t worry, people still love beer. But as tries to maintain the right and one size does not ﬁ t all. If you the industry tries to maintain the female- have a niche – perhaps it’s the best friendly aspect, cider’s popularity has female-friendly aspect, burger, the largest schnitty or lamb baked increased dramatically. for 24 hours – then stick with it, market it It helps that ciders seem to have dodged cider’s popularity has like never before and occasionally give it a the bullet on tax, more so than its cousin new lease on life. RTDs. increased dramatically.”

48 HOTEL SA Beverage Buyer 5050 HOTELHOTHOOTOTELEL SASA BEVERAGE BUYER

Trade out master boosts hotel savings and proﬁ ts

egular cleaning of beer lines is vital if “Not cleaning beer lines has a huge impact need to go down to the cellar to manually Rdraught beer is to be served in the best on beer quality,” Thorp said. disconnect the lines.” possible condition. “This system will minimise wastage which in Thorp said the Trade Out Master However, cleaning usually means the beer turn will encourage regular cleaning of beer would help overcome some of the less already in the lines is wasted, representing a lines and improve the quality of beer served desirable practices in some hotels and clubs. signifi cant cost for publicans. to customers.” “There is a practice, which is common in For the average hotelier who cleans the Thorp said the Trade Out Master recorded some regions, of blowing the beer in the lines once a week, as recommended, this when beer line cleans were due and lines back into the keg before cleaning. waste is about 25 litres per clean – which automatically commenced trade out of beer “The practice is frowned upon by the represents more than $20,000 a year in lines before a scheduled clean. breweries, but is still relatively common. “lost” sales. “Solenoids switch from beer to gas at “If we can eliminate or signifi cantly reduce However a new item of equipment different times for each brand depending on the amount of waste in lines, these practices introduced by beer systems provider consumption so a low volume beer switches can also be eliminated.” Hoshizaki Lancer will enable this beer to over earlier than a high volume product,” he Thorp said that for the average hotel, the be sold, rather than thrown out, minimising said. cost of the Trade Out Master would be waste and improving profi ts while assisting “It’s also automatic so cellar hands don’t covered in less than a year. the cleaning process. The new Lancer Trade Out Master automatically shuts down the supply of beer “There is a practice, which is common in into lines before a scheduled clean, sending gas up the line instead. This allows the beer some regions, of blowing the beer in the lines already in the lines to be traded out rather than wasted. back into the keg before cleaning. Joe Thorp, the Managing Director of Hoshizaki Lancer, said the system offered “The practice is frowned upon by the signifi cant savings and improvements in quality for customers. breweries, but is still relatively common.”

CASH REGISTERS HQ Complex has recently upgraded its tills for paywave. We have a large quantity of “quest/versaterm” cash register tills plus draws for sale. FOR Good working condition all fully maintained for their working life. Only $500 each. SALE Or discounted for the lot - or lots of 10. Contact Kathy Kraft on 0403661590 Or email [email protected]

www.ahasa.asn.au 51 BEVERAGE BUYER

James Squire steals limelight with release of Hop Thief varietal series

– so he could brew beer. As penalty for stealing the ‘hops’, the judge ordered “We hope this new James Squire receive 150 lashes – and provide two barrels of his fi nest ale. release will give our It took Squire another 15 years of playing many different roles in the fl ourishing drinkers something to colony to truly come full circle, from ‘hop thief’ to becoming the fi rst person to grow savour, as well as hops on Australian soil. build anticipation for eer lovers are set for a treat this “Whilst there have been four limited Hop Bmonth with the release of the fi fth Thief releases over the past few years the next edition to the edition of the Hop Thief Varietal Series – that showcased hops from around the James Squire Hop Thief 5, an American world, Hop Thief 5 marks the transition to Varietal Series.” Pale Ale showcasing Centennial and Citra a permanent release series. From now on hop varieties. the beer will be available all year round; “We hope this new release will give our A true refl ection of James Squire’s ‘life full with seasonal changes to the hop recipe,” drinkers something to savour, as well as of fl avour’, the Hop Thief Varietal Series Malt Shovel Head Brewer, Jeff Potter, build anticipation for the next edition to commemorates his ‘hop’ theft shortly said. the Varietal Series, which will once again after his arrival in Australia. Claiming Hop Thief 5 delivers a distinct, full-bodied celebrate the unique characteristics of that his partner Mary Spencer was ill, hop fl avour true to the American Pale different hop varieties,” Potter said. Australia’s fi rst brewer stole a quantity of Ale-style. The Centennial and Citra hop James Squire Hop Thief 5 is available on herbs known as horehound – the closest varieties add robust citrus and stone fruit tap at select venues across the country thing to hops he could fi nd at the time characters, balanced by a rich malt body. from early July.

Sparkling Ale wins trophy for Coopers

ne of Coopers Brewery’s oldest products, Sparkling Ale, has history and remains one of our best- Oproved it can still mix it with the modern beers of today. selling lines,” he said. Coopers Sparkling Ale, which has been in production since the “In many ways it deﬁ nes what 1860s, was awarded the Beer & Brewer Magazine Trophy for the Australian style ales are all about.” Best Australian Style Pale Ale at the Australian International Beer Coopers ﬁ nished the night with one Awards in Melbourne in May this year. trophy, one gold medal, one silver Sparkling Ale also won a gold medal in the draught beer section medal and three bronze medals for and a silver medal for packaging. Carlsberg, Dark Ale and Vintage Age. Chief Brewer, Dr Tim Cooper, said Sparkling Ale had been one of The Australian International Beer the earliest beers produced by Coopers founder, Thomas Cooper, Awards attracted 1490 entries from and had been in almost continuous production since. 277 exhibitors, with more than half of “It has attracted and maintained a loyal following throughout its them from overseas.

52 HOTEL SA BEVERAGE BUYER

HINE presents new decanter signed by Andrée Putman

ognac HINE, for its 250th anniversary, most exquisite cognac that I have ever Creveals its very latest creation: HINE tasted since I have been at HINE. The fi ne 250. An exceptional cognac presented harmony of its aromas presents a great in a Baccarat crystal decanter signed by richness of fruity fl avours which is quite Andrée Putman and in a limited edition of extraordinary for its age. Underlined by only 250 for world-wide sales. opulent spicy notes, its fi nish is rich in This decanter will be shown for the fl avour and very long lasting,” he said. very fi rst time at the 250th anniversary The decanter celebrations being held in Jarnac (15 and The project to create this decanter goes 20 June), in New York (9 September), in back to 2005. In the greatest discretion, London (23 September) then in Moscow Andrée Putman came to Jarnac, and Hong Kong later on in the year, as accepting Bernard Hine’s proposition to well as at the international Wine and create the HINE 250 decanter. Andrée Spirits exhibition, Vinexpo (from 16 to 20 Putman was able to gain insight into the June). very heart of HINE and to design a portrait “I feel very privileged to have tried this that she transcribed with a narrator’s exceptional cognac and tasted a part of precision, thus was born HINE 250. HINE history at the 250th celebrations The HINE 250 decanter perfectly refl ects in Jarnac. Not only is it produced from the Putman studio’s philosophy: look the fi nest HINE Vintage, but also it for elegance and simplicity, become incorporates the unique DNA that makes omnipresent in the disappearance, work HINE a truly special Cognac,” said on the eclipsing rather than the effect. Nathan Forde, Marketing Manager at According to François Le Grelle, HINE’s The island2island Beverage Company, Managing Director and Olivia Putman, distributor of HINE in Australia. Artistic Director for the Putman Studio: anthology to accompany this decanter “Global interest has been strong and we This decanter perfectly illustrates the strict with an amazing shape. We would like hope to secure one of the 250 limited discipline and the rebellious spirit of the to reserve the very fi rst edition of this edition decanters for the Australian House of HINE. decanter for Her Majesty Queen Elizabeth market later in the year. Anyone wishing The presentation case II who since 1962 has granted the Royal to purchase a limited edition 250 HINE “I designed the presentation case as a Warrant as offi cial cognac supplier. To this Cognac should contact island2island cocoon for this exquisite decanter. The day, Hine is the only cognac House to directly.” shape follows invisible axes and there is have the Royal Warrant, of which we are The cognac playful dialogue between glass and mat, particularly proud.” “I had to choose a cognac with opulent and ascetic. I opted to erase HINE – A sensory journey exceptional qualities,” HINE’s Cellar asperity and soften the whole effect. It is a Since 1763, HINE’s prestige has resided Master, Eric Forget said. kind of a rough diamond, which, when cut, in the enchanting style of its elegant His choice led him to a barrel containing reveals the treasure it holds – the HINE cognacs; they are matured in French an eau-de-vie selected in 1953 by 250 decanter. This is also a sustainable Oak barrels with delicate tannins, thereby François and Robert Hine, who were then case as it is not just a case: it is also carefully preserving the cognac’s fruity running the company. They paid much designed to be a luxury jewellery box and aromas and subtle perfumes. Each heed to this specifi c cask as they decided can enjoy a second life,” Olivia said. HINE cognac, like a fi ne perfume, is a to put it aside in their family reserve. The François Le Grelle, HINE’s Managing sensory experience, rich in discovery particularly diffi cult weather conditions Director said, “Devote all our skill to and memories. Allow the HINE palette of of this great year have given this cognac ensuring that each cognac is unique. aromas guide you: spicy (warm with notes quality which enabled it to acquire an Insist upon perfection. Only retain the of spices and pepper), oriental (opulent, outstanding longevity. exceptional. To celebrate 250 years of sensual and rich), fl oral (lavish, generous “This Grande Champagne cognac needed the House of HINE, we demanded these fl oral aromas) and fruity (characteristic 60 years to reach its peak and it is the fundamental values. We chose a cognac hints of peach, plum and tropical fruit).

www.ahasa.asn.au 53 BEVERAGE BUYER

Beer has the hearts but not the minds of Aussies

eer has the hearts but not the minds Bof Aussies New research has found that while beer remains Australia’s most loved drop, when it comes to testing our general knowledge of beer, there is still so much more to learn. While most Aussie blokes might think they have the edge over their female counterparts, there is only a very marginal knowledge gap between the sexes. The Beer IQ Test conducted by Galaxy Research on behalf of Lion, the country’s largest brewer, enlisted more than 1,000 Aussies to ﬁ nd out how much they know about beer in the lead up to International Beer Day on Friday, 2 August. People were quizzed on beer ingredients, how to appreciate beer, how beer is made, as well as perceived calorie content – with 75 per cent of people incorrectly believing that beer has a higher calorie content that it actually does and exposing the beer belly myth for what it is. “We love beer in this country. It’s been a part of our social fabric for more than a century however we actually don’t know Key Findings of Beer IQ Test: opportunity to share a glass and have a as much about beer as we should,” Lion • Two thirds (68 per cent) of people conversation about beer and hopefully, Brewer, Peter David said. know the main ingredients used to discover something new about this While the majority of people know what make beer are water, hops, malted globally-adored beverage,” David said. actually goes into beer, 61 per cent of barley and yeast. International Beer Day (the ﬁ rst Friday in people incorrectly believe most beer • Overall men only scored marginally August) is a celebration of beer, taking contains additives and preservatives. In better than women when it comes to place in pubs, breweries and backyards reality, all the key ingredients in beer are beer knowledge (24 per cent vs. 17 all over the world. It’s a day for beer lovers from natural sources. per cent). everywhere to raise a glass and rejoice in “Perhaps the biggest misperception is • Less than 1 in 5 people know the the greatness of beer. that beer is loaded with calories. The difference between a lager and ale. Evan Hamilton, co-founder of International average full-strength beer contains just 40 • Only 1 in 4 people realise there are Beer Day said, “International Beer Day calories per 100ml,” David said. only 100-200 calories in a stubby is dedicated to uniting the world in “From these results, and the recent of full strength beer. Most people celebration of beer! We wanted to growth in the craft beer which is driven think beer has a higher calorie count. craft an event that celebrates what we around beer appreciation, we know that • Around half of Aussies (49 per cent) all have in common – a great and there is a strong desire from Aussies to understand that there is a genuine enduring love of beer – rather than what learn more about beer. We’re keen to reason beer comes in dark coloured makes us different. When you raise a highlight the vibrant culture and intricacies glass bottles – it’s to protect the beer glass on International Beer Day, you’re that live behind every glass of beer,” from light. raising a glass with beer lovers around David said. “International Beer Day is a great the globe!

54 HOTEL SA NEW ONLINE

All you need to know A roundup of online news you can use in your business.

If the snack bar is in fancy glasses. Look at the number of people who share photos of rooms and doing it, should you? meals on Trip Advisor. I jumped online and quickly found that I Be open to it. can get free wireless at The Gilbert, not far It’s free advertising! from my offi ce. The Kings in King William Street also came up. Truth in the stats? Tim Boylen So too did a local snack bar and a café! Should you invest in online advertising, or Free wireless internet is spreading rapidly. opt for search engine optimisation (SEO Boylen Bridgehead If the local coffee shop has it, shouldn’t is the process of getting listed high on you at least think about it? Perhaps trial it, key search engines such as Google). Director and run a cost-benefi t analysis? Here are three statistics to consider: 70 per cent of the links search users click Charge it! on are organic SEO links (not paid). Who would have thought that SA pubs 70-80 per cent of users ignore the paid would have iPod chargers and speakers, ads, focusing on the organic results. so patrons can play their own music? 75 per cent of users never scroll past the Now comes the news that the likes of fi rst page of search results. McDonalds and Starbucks are testing The message here is that you will get wireless phone chargers. That means better results by being ranked high in a people can charge their phone without natural (“organic”) way, where you don’t cords. pay the likes of Google. According to one report: “Duracell However, trialling online ads may be Powermats installed at Starbucks and worthwhile, to see if it works for your other chains lie on the store’s tabletops business. and look somewhat like fl at coasters. If you do, make sure you choose search They are accessible with smartphones terms that you will naturally be found such as the iPhone and Samsung for anyway. For example, if your name Galaxy.” is Hotel Black, don’t pay for this search Which SA hotel will be the fi rst with this? term because you should rank well for it anyway. Word of mouth Also, fi nd a way to track what this traffi c In the past, word of mouth meant friends does when it comes into your site (there talking to friends and telling them about are plenty of tools available to do this). hotels they liked. Finally, keep an eye on your bounce rate Now it happens electronically. So when in your web statistics. Bounce rate refers you hear the term “social media” and start to people leaving without browsing any to tune out, another way to think of it is other pages, which indicates low interest. “word of mouth”. If you embark on a paid campaign and Of course, people don’t just share words. your bounce rate goes up, that’s not a Photo and video sharing is growing in good thing! popularity, and patrons are getting very If you embark on a SEO campaign and creative with their photos. Check out your bounce rate goes up, that’s also a Instagram and the bright coloured drinks red fl ag that something is not right.

56 HOTEL SA ONLINE

Security Reminder 1 Every business owner needs to keep up with threats to their data. If it’s not you, your IT people should be advising you. Ask questions such as: Do we have a password policy, is it strong enough and are we sticking to it? What is our anti-virus software and is it up to date? Do we have a ﬁ rewall in place? Is it strong enough for our current needs? Are there any weaknesses? What is our backup system? Is it actually working? What data does it back up? How quickly can we restore it? Security Reminder 2 Two reasons you need to have a reminder about checking security are that systems fail (eg. Your backups fail because the Here’s how one source reported it: control of the steering wheel, yanking size of your data has grown too large) and “Pre-recorded video demos of the hacks the seat belt tight, turning off the engine, because the world changes so rapidly. showed Miller and Valasek disabling turning interior and exterior lights on and Recently the car industry had a rude the car’s brakes, jerking the steering off, honking the horn, and making the awakening to the news that hackers can wheel back and forth while the car console show a full tank of gas when it now take over cars. was in motion, accelerating, taking full wasn’t.”

www.ahasa.asn.au 57 TOURISM

New tourism boss sets agenda for SA

SATC’s new CEO talks visions, hurdles and strategies to tackle the SA tourism industry.

howing the world what we have to with other states, territories and Tourism Soffer in South Australia is the vision of Australia so we can make the most of our Rodney Harrex the South Australian Tourism Commission’s tourism industry and also drive business South Australian new CEO, Rodney Harrex. in SA.” The CEO, who began his role at the SATC The greatest hurdle comes from Tourism Commission in April, brings a wealth of knowledge competition. Tourism not only competes with him, with 20 years’ experience in the against other destinations but also Chief Executive tourism industry up his sleeve. consumer goods. Rodney said a targeted Offi cer Rodney has worked with various Tourism message is the best plan of attack. Australia teams and ofﬁ ces around the “When people make a decision to travel, world, including the UK, New Zealand we don’t just face other destinations, but and USA. More recently, he was Tourism also purchases. We need to be targeted Australia’s Regional General Manager UK/ in what our best prospects are and make Northern Europe, a role which he held for sure we are sending out the right message seven years. based on our demographics.” Now he plans to tackle South Australian Rodney is excited about the prospects and tourism and promote everything this State thinks SA deﬁ nitely has much to offer. has to offer the world. “We need to focus on our best prospects, use our events well and also the great “I moved here for both personal and infrastructure that’s been put here. We professional reasons,” said Rodney. need to use it to our advantage. Take “South Australia is a great place to raise Adelaide Oval for example; next winter, a family, and I think that it’s great for my people will come from all over, spend time family with three children under 15. in the city and really make a weekend of it. “But SA also has so much to offer in “It’s about using those hooks and work terms of experiences. When you look at with our demographic to show them how what’s happening here in the investment to make the most of this great State.” of infrastructure, the city has a really good feeling about it. I’ve taken the opportunity to go out to the different regions and it’s really opened my eyes to what South “South Australia is a Australia has to offer. “We have a really strong ownership of great place to raise a food and wine and it brings all our unique regions together. It’s a great opportunity family, and I think that that’s really got me excited,” he said. it’s great for my family Rodney said that working in partnerships with other industries is vital to achieving with three children the tourism industry’s goals. “We’re looking at how we can work under 15.”

58 HOTEL SA www.ahasa.asn.au 59 MEMBER SPOTLIGHT

How long have you worked in the rod and an electronic beacon. I could feed Tobias Kline industry? myself while I wait to be rescued or sail home! Long enough for the hair to start greying Strategic Worker Bee and not long enough to have lost it all. If you were given a year off, what would you do? The Lion Hotel What is the most rewarding part of your job? Start working again.

Seeing staff learn and implement strategies How would you describe the traits of a I’ve tried to help teach them. person who works in your ﬁ eld?

What has been your most memorable Honesty, integrity and hard working. experience in your workplace so far? Bonuses are hospitable and service oriented. They need the basics to get in In hospitality we hear and see a lot more though. than we should, but I’ve the oath to be a confi dant, put it all in the vault and take it Who was your hero growing up? all with me to my next life! I think I’m still growing up... and still learning. What is the strangest thing a customer has ordered from you? What do you normally have for breakfast? Well it happened when I was working the graveyard shift as a concierge – I’ll let your Two litres of green tea. imagination fi ll in the blanks. Where do you see yourself in ten If you were stuck on a deserted island years? with only three belongings, what I love food, booze (in a good way) and would they be? hospitality – so look for those three and I Sounds a bit obvious but a boat, a fi shing won’t be far away.

If you need help with:

New licence applications Property Advice, Leases Objections Gaming Advice Rent Reviews Liquor Licensing advice Disciplinary and noise complaints Sales and acquisitions of commercial businesses

Contact Jarrod Ryan on 0421 595 815 or [email protected]

60 HOTEL SA The Torrens Arms Hotel

The Port Lincoln Hotel FULL SERVICE WEBSITE AGENCY FROM DESIGN TO E-COMMERCE

For details, call Boylen Bridgehead on 8233 9433 or email [email protected] Go to www.boylenbridgehead.com.au for more information. INDUSTRIAL RELATIONS

Changes to the Fair Work Act 2009 (Cth) Several changes will occur due to the passing of the Fair Work Amendment Bill 2013. Here, the AHA|SA IR/HR team give a brief outline of the changes and when they will occur.

n 27 June, 2013, the Fair Work Flexible Working Arrangements – can no longer perform their role for the OAmendment Bill 2013 (Cth) (‘Bill’) commenced 1 July, 2013 remainder of their pregnancy. In the event was passed through Parliament, receiving Previsouly, an employee who is either the that no safe job is available, an employee Royal Ascent the following day. The parent of or is responsible for the care of who is entitled to and has advised that passing of the Bill means that a number of a child who is either under school age or they will be taking a period of unpaid amendments will occur to the Fair Work under 18 and has a disability, was able parental leave, will be entitled to paid no Act 2009 (Cth) (‘FW Act’) between now to request fl exible working arrangements, safe job leave. An employee who is not and 1 January, 2014. such as a change in hours or working entitled to unpaid parental leave (i.e. will The amendments which will be from home to name a few. The request not have completed 12 months service implemented over the coming months could be refused by the employer if or is not a long term casual at the time of have occurred in response to the fi ndings reasonable business grounds existed for birth) will be able to access unpaid no safe of the 2012 Review by the Fair Work such a refusal. job leave. Act Review Panel (‘Panel’) into the The Bill expands the group of people that Special Maternity Leave – effectiveness of the FW Act. The Report have the right to request fl exible working commenced released by the Panel made a number of arrangements and includes employees 1 July, 2013 recommendations in order to ensure that over the age of 55, employees with a A pregnant employee who is unfi t to the FW Act was meeting its objectives. disability, employees who are carers (as continue to work in any capacity for the This is the second set of amendments defi ned by the Carer Recognition Act remainder of her pregnancy may be to be made in response to the Panel’s 2010 (Cth)) and employees who are entitled to a period of special maternity Report. personally experiencing family violence, leave. Previously this period of special or a family member caring for someone maternity leave was deducted from the Family Friendly Arrangements who is experiencing such violence. An period of unpaid parental leave. This is no The changes being made by the Bill employer can continue to refuse the longer the case, for example an employee incorporate a number of ‘family friendly’ request on reasonable business grounds who takes 2 months of special maternity measures that were recommended by and the amendments include situations leave, would still be entitled to the full 12 the Panel, in order to ensure fairness that can be considered as such. months of unpaid parental leave. and fl exibility in the workplace. The Pregnant employees and safe job Consultation regarding roster extent of these changes and the date of leave – commenced 1 July 2013 and working hours changes – commencement are as outlined below: Previously, only those employees who are 1 January, 2014 Parental Leave – commenced entitled to unpaid parental leave (i.e. have The FW Act contains a number of terms 1 July, 2013 been employed for 12 months or more or that must be included in a Modern An employee couple (i.e. both members of are long term casuals at the date of the Award or an Enterprise Agreement. The the couple are in paid employment) cannot birth) had the right to be transferred to a Bill inserts a new term that must be take unpaid parental leave at the same safe job. The transfer to a safe job occurs included in a Modern Award or Enterprise time, other than a short period of unpaid in the event that the pregnant employee Agreement. That term is that an employer concurrent leave, commencing from the has evidence (e.g. a medical certifi cate) must consult with employees, regardless date of that they are fi t to continue working but of whether they are full time, part time or the birth or adoption of the child. are not fi t to undertake their current duties casual, if there is going to be any change The length of concurrent leave that an or role. In the event that no safe job is to their regular roster or ordinary hours of eligible employee is entitled too has been available, the employee was entitled to work. The employees must fi rst be given increased from three weeks to eight weeks. paid no safe job leave. information on the proposed changes, The requirement to take the concurrent The changes implemented by the Bill and then be allowed to provide their views leave in one continuous period has also means that any pregnant employee on the proposed changes, in particular in been removed and an employee is able to regardless of their length of service now relation to family or caring arrangements. take the eight weeks unpaid concurrent has the right to transfer to a safe job in The employer must then consider the leave in no less than two week periods. the event they provide evidence that they employees views before implementing

62 HOTEL SA INDUSTRIAL RELATIONS

the change. The employee has the right application with the FWC. The FWC an employee who perceives that they to have a representative with them when will have 14 days to respond to the are a victim of workplace bullying and discussions take place. application. If after investigating the is separate from provisions contained in The right to consult with workers will not complaint, the FWC believes that the Work Health and Safety legislation or any be required for those employees that have worker has been bullied and there is a other applicable legislation. ‘irregular, sporadic or unpredictable’ hours risk that the bullying will continue, then Modern Awards Objective of work, such as irregular casuals. they can issue an Order to try and resolve The Bill amends the Modern Award This term will not be applicable to the issues. The Order cannot be in the Objective, as contained in s 134 of the FW Enterprise Agreements that were made form of monetary compensation, rather Act, from 1 January, 2014. The purpose of prior to 1 January, 2014 (i.e. AHA|SA/ it may include things such as requiring the amendment being to insert a provision United Voice Collective Agreement). the persons in question to stop the to ensure that all Modern Awards provide behaviour towards the employee, training Workplace Bullying penalty rates to those employees who to employees on workplace bullying or From 1 January, 2014 the Fair Work work outside normal work hours (i.e. compliance and monitoring of workplace Commission (FWC) will be given the weekends, nights etc) and those who policies and procedures on workplace power to hear complaints of workplace work overtime. bullying and issue an Order for this bullying bullying. to stop. This amendment has been Workplace bullying does not include Other Amendments made in response to recommendations ‘reasonable management action’ that is Further minor amendments have been contained in the 2012 report released by required such as disciplinary action or any made in other areas, such as Union Right the House of Representatives Committee other action that ensures that a business is of Entry, detail were provided in the August Inquiry, ‘Workplace Bullying “We just want able to operate effectively. However, if such HR/IR Newsletter. it to stop”. action is taken in an unreasonable manner Members with any queries on any of the A worker who believes they have been it may be perceived as bullying. amendments to the FW Act should contact bullied at work will be able to lodge an This extends the avenues available to the HR/IR Team on 08 8232 4525. Relax….we’ve got it covered!

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www.ahasa.asn.au 63 GENERAL MANAGER

Successful Smoking Reform Requires a United Front

Ian Horne, AHA|SA General Manager

moking is unquestionably a signifi cant within the footprint of the venues and cater Indeed, the current smoking prohibitions Shealth concern and requires voluntarily for non-smokers in equal, if not in enclosed areas of licensed premises are government, individual and community extra, comfort. very much enforced through peer-pressure action to reduce both individual health Many venues have spent millions of dollars rather than through the enforcement costs and costs to the community. establishing permissible ‘unenclosed’ resources of the State. The progress of smoking reform in South areas within their venues where smoking To the extent there is concern regarding Australia to date has been both timely and is permitted. The continuing availability of the interaction between smoking and non- effective. such facilities, where legitimate patrons smoking diners and drinkers in al fresco Amongst the most signifi cant and can smoke, is fundamental in effectively settings, hospitality operators are keen successful of reform actions was the ban enforcing the prohibition on smoking in the to work with the Government in a venue- on smoking in “enclosed” areas of licensed ‘enclosed’ areas. Equally, the availability of based customer education initiative to businesses from 1 November, 2007. al fresco drinking and dining areas for discourage any unreasonable behaviour Core to the success of this initiative, was smokers has also signifi cantly assisted in by smokers. the collaboration and acceptance of all key achieving on-going compliance with the It would be very disappointing if, after all stakeholders, led by the Government of prohibition of smoking in enclosed areas. the effort that’s been put into smoking the day. The community, licensed business As the debate over smoking reform moves reform over many years, this latest call operators and their customers understood into a new phase, it’s worth noting the for further prohibition simply resulted in the issues and ultimately accepted the Government’s success in implementing the a poorly thought-out, knee-jerk ban on need for action. prohibition on smoking in enclosed areas, smoking in al fresco areas, which simply With new and emotive calls for smoking ultimately supported by the industry and resulted in groups of smoking customers prohibitions in all ‘al fresco’ areas, it is again the community, was informed by accepted milling nearby, in scenes reminiscent of time for both reasoned and reasonable evidence of the health risk to non-smokers Adelaide’s offi ce buildings. debate, which provides context and and staff etc. After all, on-street al fresco areas are clarity around the key issues. Smoking is The same cannot be said for the call for a typically defi ned by a council permit, and not illegal and actions must consider the ban on smoking in all al fresco areas, which the usefulness of such a prohibition would balanced risk of harms after taking into appears largely to be driven by perceived simply be compromised by a smoker’s account measures already undertaken. amenity of non-smoking customers, ability to simply step outside the area to Since the ban on smoking indoors, South rather than hard evidence of unacceptable smoke. Australian hospitality operators have been hardship. Putting aside the toughest commercial extremely pro-active in providing outdoor or The commercial reality is that hospitality conditions in the hospitality sector for separated areas where smoking is allowed. businesses remain best qualifi ed to more than a decade, any direct action This has not been driven by legislation respond to questions of amenity and by the Government to prohibit smoking in but simply by venues responding to their indeed consumer demand and expectation, “unenclosed” and “al fresco” drinking and consumers and the changing nature of because ultimately the customer remains dining areas is premature, unnecessary and demand and providing fi rst class facilities king. Hospitality operators know best the potentially counter-productive. for both non-smokers and smokers. requirements of their patrons and the best Further success in smoking reform will only All of the latest generation of excellent hospitality operators respond to them. be driven by all parties working together to outdoor facilities were developed under After all patrons can, and do, vote with establish genuine solutions that have the the new rules (established after 2007) and their feet. best chance of being embraced by all.

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FR4546E/07/13 HOTEL CARE

Get loud for deaf kids On Friday, 21 June the ALH Group of hotels helped to launch the Cora Barclay Centre’s annual fundraising event, Loud Shirt Day.

he launch of the 2013 event was hosted face painting, donations per meal purchased Tat the Archer, North Adelaide. Loud Shirt and dressing up in loud shirts happening all Day Ambassador Chris Dittmar offi cially over the state. The ALH Group raised over kicked things off with Cora Barclay Centre $14,000 in one weekend. staff, families and supporters. The Cora Barclay Centre would like even Loud Shirt Day raises funds allowing the more hotels to sign up for Loud Shirt Day Cora Barclay Centre to provide support this year (Friday, 19 October). There is even to families of children who are deaf and the option of becoming an offi cial after party hearing impaired so they can learn to listen, venue. The Basheer Group are already speak and communicate with the world. The signed up, so join them and register for Loud Centre aims to ensure that all children with a Shirt Day 2013! hearing impairment are given the opportunity Taking part in Loud Shirt Day is easy; all to achieve their potential and achieve their you need to do is get everyone to wear dreams. They support over 250 families something loud, bright, retro, vintage or across South Australia, including those in outrageous to show their support, and raise regional areas who receive therapy via video money in whatever way works for your venue. conferencing. You can get more information or register as As the Cora Barclay Centre celebrated the an offi cial after party venue by contacting launch of Loud Shirt Day every hotel in the Louise on 8267 9200 or ALH Group joined them by hosting their own [email protected]. Loud Shirt Day. Each hotel found a different Visit www.corabarclay.com.au or way to get loud with raffl es, family fun days, www.loudshirtday.com.au

ADMINISTRATION Ian Horne General Manager Offi ce Holders Wendy Bevan Government Relations & Policy Trevor Evans Human Resources & Industrial Relations Manager CONTACT Owen Webb Senior Industrial Relations & Human Resources Advocate Street Address: Level 4, 60 Hindmarsh Square, Adelaide SA 5000 Brian Smith Membership & Business Services Postal Address: PO Box 3092, Rundle Mall SA 5000 Katherine Taylor Communications and TAA (SA) Telephone: (08) 8232 4525 Lucy Randall Events & Sponsorship Toll Free: 1800 814 525 Bronte McCarthy Finance & Administration Fax: (08) 8232 4979 Chris Thomson Licensing & Gaming Email: [email protected] Wally Woehlert General Manager of Gaming Care Web: www.ahasa.asn.au Rhonda Turley Executive Offi cer of Gaming Care Wendy Ettridge Executive Offi cer HGT Liz Gitsham RTO Coordinator COUNCIL Alison James Guy Matthews Peer Norsell Tom Hannah EXECUTIVE COUNCIL Andrew Gunn Jason Fahey Peter Brien Tony Franzon Peter Hurley President Andrew Plush Jeff Ellis Santo Scaglione Trent Fahey David Basheer Vice President Craig Williams Mark Davies Scott Matthews Matthew Binns Deputy Vice President David Papps Matt Rogers Shane Roberts Richard Lovell Secretary/Treasurer Graham Hobbs Melinda McCauley Tim Gregg Chris Branson

Publisher: Boylen Bridgehead Ph: 08 8233 9433 Address: Level 3, 47 South Terrace, Adelaide, SA www.boylen.com.au

Tim Boylen Managing Director [email protected] Cindy Ridgwell Studio Manager Anna Kantilaftas Editor [email protected] Lili Dare Graphic Designer Kent Humphrys Sales Director [email protected] Nicole Penney Graphic Designer

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