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!IRLINE "USINESS#LASS'UIDE September 2010 Table of contents Welcome Travel Daily is proud to present our first ever Guide, which gives an overview of the business class product of operating in the Austalian market. Business class is a popular product with both corporate and premium leisure travellers, and is a key driver of revenue and profitability. We have created this guide in response to requests from our travel agent readers over a number of years, who have repeatedly asked for a simple reference they can use to help their key clients when booking premium airfares across the globe. We have attempted to include the significant carriers focusing on the business market. Different airlines have chosen to contribute varying amounts of information, but we have aimed to include as much detail as possible about each carrier depending on the available space. We would welcome your feedback on the guide, which will now be updated on a regular basis. Bruce Piper, Travel Daily publisher Contents Aerolineas Argentinas...... 27 Gulf Air ...... 32 Aircalin...... 27 Hawaiian Airlines ...... 25 Air Austral...... 24 Japan Airlines...... 32 Air Canada ...... 3 Jet Airways...... 32 Air China ...... 27 Jetstar ...... 32 Air France ...... 4 Kenya Airways...... 33 Air Mauritius...... 28 KLM ...... 12 Air New Zealand ...... 5 Korean Air ...... 33 Air Niugini ...... 28 LAN ...... 13 Air Pacific ...... 6 LOT Polish Airlines ...... 33 Air Tahiti Nui ...... 28 ...... 14 Air Vanuatu ...... 28 Malaysia Airlines...... 33 Alitalia...... 29 Philippine Airlines ...... 15 American Airlines ...... 29 Qantas Airways ...... 16, 17 Asiana Airlines ...... 29 ...... 25 Austrian Airlines ...... 7 Royal Brunei Airlines...... 34 Bangkok Airways...... 29 Royal Jordanian Airlines...... 18 ...... 8 ...... 19 Cathay Pacific ...... 30 ...... 34 China Airlines...... 9 South African Airways ...... 34 China Eastern Airlines ...... 30 Sri Lankan Airlines ...... 34 China Southern Airlines ...... 30 Strategic Airlines ...... 26 Delta Airlines ...... 30 Swiss International Airlines ...... 35 Emirates...... 31 TAM Brazilian Airlines ...... 35 Ethiopian Airlines ...... 31 Thai Airways International...... 20 Etihad Airways ...... 10 ...... 21 Eva Air...... 31 V Australia ...... 22 Finnair ...... 11 Airways...... 23 Fly Solomons ...... 31 Vietnam Airlines ...... 26 Garuda Indonesia ...... 24

2010 Business Class Guide Page 2 Air Canada- AC amenities. access andmanydeluxe duvet and footrests, acomfortable pillow, beds, adjustableheadand convenience withfullyflat the ultimateincomfortand SuitesExecutive provide First travel experience. enhance theinternational and priorityservicesto features luxuriousamenities product, Air Canada’s business class America Caribbean, MexicoandSouth the MiddleEast,Asia, States and60citiesinEurope, destinations intheUnited Canadian cities,58 services directlyto59 provides convenientconnecting extensive ACglobalnetwork operates dailyandthe between Sydney andVancouver Air Canada’s flight non-stop Overview . Executive First

guaranteed aisle , aircraft upbaravailableonB777 ♦ cuisine ♦ ♦ 32kgperpiece ♦ ♦ ♦ ♦ ♦ seat directaisleaccessfromevery ♦ ♦ (flyingSYD-YVR route): 2.7years ♦ ♦ 190,Embraer175) A320-200,A319-100,Embraer A330-300,B767-300,A321-200, ♦ LoungeinSYD ♦ Lounges ♦ airportsaroundtheworld anddedicatedservicein20 offeranexclusive,personalised ♦ ♦ entertainment awiderangeoftoprated ♦ ♦ 79cm(31")seatwidth 1-2configurationwith 30cm (12") personaltouch-screen 3piecesofcheckedluggage- toafullyflatbed Recline180° AccesstoAirNewZealand Premiumwines,spiritsand 10kghandluggage Award winningMaple Leaf Canada’s Air ConciergeAgents Audio/Videoondemandwith Welcoming self-servicestand Noisecancellingheadphones 334 aircraft(B777-300,B777-200, Bed length:191cm(75") 42 seatsover2cabins Average ageofB777aircraft Average age:9.7years Herringbone seatlayout

Clubs &Lounges Luggage Allowance Intercontinental fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications( Business ClassSeatConfiguration(B777-200) . B777) ♦ jetlag synchwithtimezonestoease ♦ personalheadset ♦ specifictitles newspapers,includingroute- ♦ ♦ partnerairlines Canada,StarAllianceand ♦ upgradesandaccommodation ♦ Miles ♦ ♦ Program ♦ Awards 2010Skytrax World Airline ♦ ♦ Amenity kit Poweroutlets MileageaccrualonAir Aeroplan FrequentFlyer Best AirlineinNorthAmerica- Ambientmoodlightingin Single-pinaudiojackfor Selectionofpremium Freemembership StarAlliance $7163* ♦ $7163* ♦ $6,998* ♦ Price Guide ♦ ♦ ♦ Key Destinations *Add taxestoallprices Additional AirCanadaStatus Redemption includesflights, Accolades Loyalty Programs Alliances New York -from Chicago -from New York (EWR) Vancouver -from Chicago (ORD) Vancouver (YVR) Extras www.aircanada.com Contact Details 1300 655767 Website: Phone: Page 3 Air Canada - AC Air France- AF environment. to flatbedsinapeaceful sleeper seatsthatfullyrecline Class offerscomfortable Relax, workandsleep.Business customers arrivewellrested. designed toensurethatyour Air Francelong-haulflightsare comfortable AirFrancelounge. Airport, theycanrelaxinthe Paris-Charles deGaulle Once passengersarriveat and relaxation. privileged momentsofpleasure the chancetoexperience offers itsbusinesscustomers On boarditsflights,AirFrance Airways. co-operation withQantas Brisbane andAdelaidein Sydney, Melbourne,Perth, 5 majorAustraliancities: Singapore andHong-Kong)from connections toEurope(via Air Franceoffers53weekly Overview cancellingheadphones (10.4")screenswithnoise ♦ ♦ (between181°and185°) ♦ cabins ♦ ♦ ♦ length+width) 23kgperpiece(158cm:height+ ♦ ♦ ♦ (B777-300ER) ♦ ♦ ♦ ♦ ♦ ♦ ♦ Perth,Brisbane,Adelaide) Lounges (Sydney, Melbourne, ♦ ♦ ♦ world’s top sommeliers by OlivierPoussier, oneofthe programmes,musicandgames porcelaintableware service,intenseflavours,and Bedlength:200cm(79") 155cm(61")seatpitch

A330-200 A340-300 A380 B747-400 B777-300ER(viaSINandHK) 3piecesofcheckedluggage- Videoonindividual26cm Fullyreclinetolieflatbed

Freemembership FlyingBlue

2 -3configuration 67 forwardfacingseatsover3 Selection ofFrenchwinemade Selection ofrecentfilms,news Fine Frenchcuisine Access totheQantasAirways Refined details,considerate

Loyalty Programs Clubs &Lounges Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration ♦ water featherpillowandabottleof ♦ hydratingcream skincareitemsandClarins ♦ phonepowerports ♦ ♦ ♦ ResponsibilityReport2008 sphere-2009 CorporateSocialResponsibility SkyTeam Pure virginwoolblanket,a Amenity kitcontaining EachseatequippedwithPC/

rulesconditionsanddestinations. * PleaserefertoyourGDSforcompletefare changeatanytimewithorwithoutnotice. governmentchargesandaresubjectto * Faresexcludeairporttaxes,fuelleviesand business leisure fares (ZAPAU) inZclass. *Return ticketbasedonpublished BrisbaneandAdelaide Sydney, Melbourne, departingfrom ♦ departingfromPerth ♦ Price Guide ♦ ♦ ♦ ♦ ♦ Key Destinations Best CorporateSocial Best InvestorRelationsinthe Accolades Alliances Europe -from$6255* Europe -from$6105* Madrid (MAD) London (LHR) Paris (CDG) Prague (PRG) Rome (FCO) Extras Contact Details www.afkl.biz 1300 391191 Website: Phone: Page 4 Air France - AF Air NewZealand-NZ Business Premiertravel. wanting theultimateinluxurious enhanced comfortsforthose Economy seats,togetherwith and groundbreakingPremium revolutionary, 2010 whenitintroduces international airtravelinlate Air NewZealandwilltransform the United Kingdom. China, Japan,Canada,USAand Australia, thePacificIslands, within NewZealandandto customers to26destinations flights eachweek,connecting operates morethan4000 Zealand each year. Theairline who flyto,fromandwithinNew than 12millionpassengers journeys to more uniquely Kiwi Air NewZealanddelivers magazine awards. prestigious AirTransport World Airline oftheYear inthe airlines andwasnamed2010 as oneoftheworld’s leading Air NewZealandisrecognised Overview lie-flat Economy headphones ♦ ♦ resolutionscreen ♦ throughouttheflight offeringdrinksandsnacks ♦ cocktails andinnovative42°Belowvodka ♦ consultantchefs designedbyateamof Zealand’s finest produce ♦ ♦ 23kgperpiece ♦ doubles asavisitor’s seat ♦ reclinedseatposition take-offandlandingina ♦ atshoulders (79")bed,84cm(33")bedwidth ♦ ♦ ♦ seat directaisleaccessfromevery ♦ -fromDec2010 ♦ ♦ ♦ ♦ ♦ ♦ ♦ 56cm(22")seatpitch 1-2configurationwith 26cm(10.4")personalhigh 3piecesofcheckedluggage- Anottomanfootrestthat Convertstoafullyflat200cm MenusfeaturingNew 7kghandluggage Herringboneseatlayout Activenoisecancellation Audio/Video ondemand Self-servicerefreshmentareas PremiumNewZealandwines Unique designthatallows 46 seatsover2cabins(B747-400) B777-300 (onorderforDec2010) 44 seatsover1cabin(B777-300) 26 seatsover1cabin(B777-200) B777-200 (8aircraft) B747-400 (7aircarft) Average age:4-15years

Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration(B777-200) Organicsproducts ♦ ♦ pointsaccrualandredemption ♦ ♦ ♦ LHR CHC, WLG, RAR,PPT, NAN,LAX, ♦ Awards 2010Skytrax World Airline forAustralia/PacificRegion- ♦ Awards 2010Skytrax World Airline ♦ Transport World ♦ ♦ change *Inclusive oftaxes&surcharges,subjectto ♦ ♦ ♦ Price Guide ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Key Destinations Koru ClubAKL, BNE, inMEL, SYD, AirlineoftheYear -2010 Air Poweroutlets StaffServiceExcellenceAward Amenity kitcontainingPacifica Airpoints™ BestAirlineAustralia/Pacific- StarAlliance Airpoints Dollars-foreasy Free membership Accolades MEL-LON -from$13,746* Loyalty Programs BNE-SFO -from$13,150* SYD-LAX -from$12,306* Clubs &Lounges Alliances Hong Kong (HKG) London (LHR) San Francisco(SFO) Tokyo (NRT) Los Angeles(LAX) Vancouver (YVR) Auckland (AKL) Beijing (PEK) Extras airnewzealand.com.au Contact Details Website: 13 2476 Phone: Page 5 Air New Zealand - NZ Air Pacific -FJ allow a Fiji stopover.allow aFiji the PacificIslands.Allflights Auckland, NewZealandand Los Angeles,HongKong, Nadi andbeyondtoHonolulu, Sydney andMelbourneto and 737sflyfromBrisbane, Our fleetofBoeing747s,767s most airports. access toloungefacilitiesat baggage allowanceand class check-in,increased customers canenjoybusiness On theground, Tabua Class on Fiji’s international airline. and exclusiveclassoftravel discerning travellersaunique Business Class,offering Tabua Class isAirPacific’s an abundanceofwarmsmiles. with service gracious Fijian airline, offeringtypically as theworld’s friendliest earned anenviousreputation for over58yearsandhas airline, hasbeenoperating Air Pacific, Fiji’s national Overview ofaudioandvideochannels cabin(B767-300) cabin(B747-400) audiochannels aselectionofvideoand wherepiecesystemapplies ♦ B737-800,B737-700) ♦ cabin(B737-800,B737-700) ♦ B767-300 ♦ B747-400, B737-800,B737-700 ♦ liquers ♦ ♦ ♦ ♦ ♦ ♦ B737-800, B737-700 ♦ ♦ B767-300 ♦ ♦ B747-400 ♦ ♦ ♦ ♦ ♦ ♦ ♦ 2-configu 122cm(48")seatpitch 127cm(50")seatpitch 145cm(57")seatpitch B737-700(1aircraft) B767-300(1aircraft) 2 bagsat30kgeachonsectors 8forwardfacingseatsover1 Arangeofwines,champagne& 30kgcheckedbaggage Recline46cm(18") Recline25cm(10") Recline30cm(12") 3-coursemeal Selectionofcheese 18 forwardfacingseatsover1 28 forwardfacingseatsover1 2 -con B737-800 (2aircraft) B747-400 (2aircraft) In seatvideowithaselection Personal video,Walkmanswith

Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications figuration ration (B747-400,

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2010 Business Class Guide AlaskaAirlinesMileagePlan AdvantageFrequentFlyer& Frequent Flyer, American ♦ ♦ ♦ (HKG) ♦ (SYD,MEL,BNE, AKL, HNL,LAX) ♦ (Nadionly) ♦ Pacific -2009GlobalTraveller ♦ (longhaulflightsonly) products, toothpaste,eyeshades ♦ portsoperateviaNadi * Importantnote:Allservicestointernational * Addtaxestoallprices

4 4 $4948* ♦ $6648* ♦ $4850* ♦ Melbourne Sydney, $1128*ex Brisbane,$1048*ex ♦ Price Guide ♦ ♦ ♦ ♦ Key Destinations Membership -FJD450 peryear MileageaccrualonQantas Tabua Club BestAirlineintheSouth AmenitykitincludingPureFiji Access toCathayPacificLounge Air Pacific Tabua ClubLounge Access toQantaslounges Accolades Loyalty Programs Nadi -from$1008*ex Clubs &Lounges Hong Kong-from Hong Kong (HKG) Los Angeles-from Honolulu -from Los Angeles(LAX) Honolulu (HNL) Nadi (NAN) 5D 5E

Extras

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8 G1 P [email protected] www.airpacific.com Contact Details 1800 230151 Website: Phone: Email: Page 6 Air Pacific - FJ Austrian Airlines -OS destinations inEurope. connections tomorethan150 offers morethan300weekly Together, LufthansaGroup on ahalfreturnbasis. with LufthansaandSWISSfares Austrian faresarecombinable unique inEurope! time ofonly25minutes– offering aminimumconnection and theperfect gateway, Vienna, the‘heartofEurope’ destinations worldwidevia Austrian fliestoover130 winning AustrianAirlines. service withthemulti-award Experience superiorin-flight transfer airport. –Europe’sVienna fastest gateways ontoEuropevia and connectsviaAsian operation withpartnerairlines key Australiancitiesinco- Austrian offersdeparturesfrom Overview console accessedviaaninternal ♦ ♦ ♦ ♦ ♦ ♦ max8kg,2nd4kg ♦ ♦ ♦ ♦ ♦ ♦ ♦ 1cabin(B767) ♦ cabin(B777) ♦ ♦ ♦ atmospheretowinddown delightsandtheperfect ♦ ♦ Lounges DO&CO leadinggourmetcompany ViennaInternationalAirport oneHONCircleLounge)at (twoBusiness,twoSenatorand servingspecialtycoffees wines B767s,B777s Bedlength:200cm(79") 152cm(60")seatpitch 2-3configuration(B777) 2-configuration(B767) 26cm (10.4")personalscreen 2piecesofhandluggage-1st 30kgcheckedluggage

Personalentertainmentcentre, Reclineintoafullyflatbed Access toStarAlliance Meals prepared by Vienna’s Wide range ofculinary Wide Airlines Lounges Austrian Five Onboard VienneseKaffeehaus selectionof Austrian Wide A319s, A320s,A321s,B737s, 49 forwardfacingseatsover1 Restaurant-style service 30-36 forwardfacingseatsover

Luggage Allowance Clubs &Lounges Intercontinental fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration socks shades,comb,toothbrush, ♦ ♦ seat ♦ ♦ ♦ othernon-airlinepartners networkaswellthrough acrosstheStarAlliance ♦ ♦ ♦ InternationalAirlineOffLine ♦ Awards 2010SkyTrax World Airline ServiceExcellence-Europe ♦ AirlineAwards category SkyTrax -2010 World BusinessClassCatering ♦ ♦ returnfrom$6193* ♦ Price Guide ♦ ♦ ♦ Key Destinations ♦ ♦ ♦ SkyPhoneandFaxonboard Miles&More Amenitykitcontainingeye Poweroutlets Finalist 2010NTIABest SecondplaceintheStaff SecondplaceintheBest Personalreadinglamps StarAlliance *Excluding taxes&surcharges Massage functionwithinthe Points accrualandredemption Free membership Accolades

Loyalty Programs Graz (GRZ) Alliances Australia -Europe Belgrade (BEG) Varna (VAR) Kharkov (HRK) Vienna (VIE) Vienna Skopje (SKP) Extras lufthansaexperts.com Contact Details

1300 655727 Website: Phone: Page 7 Austrian Airlines - OS British Airways -BA experience. Club World delivers aspecial discrete service attentive crewproviding entertainment optionsandan over 200ondemand entertainment systemswith personal in-flight flexible diningoptions, deliciousmenuand With more comfortable thanever. position ofchoicemakingit seat canbereclinedtothe (201cm) intheZposition.The and tosixfeetinches six foot(182cm)whenfullyflat The fully-flatbedstretchesto relax astheychoose. needed tosleep,workorsimply space, privacyandflexibility board, theyhavethepersonal own cocoonedenvironmenton lounges tothecomfortoftheir their own.Fromthecalmof opportunity tomaketheirtime provides customerswiththe Club World Business Class Overview , travellingin throughouttheflight. ofsnacksandbeverages ♦ wines. stockedwitholdandnewworld ♦ fromcontemporarytoclassic ♦ someoftheworld’s top chefs ♦ handbag 25cm)plusalaptopbagor (dimensions56cmx45cm ♦ notexceed90cmx75cm43cm) max32kgperpiece(must ♦ to182cm(72") whenflat inthepatentedZpositionand ♦ ♦ ♦ deck) ♦ privacyscreensinbetween rearwardfacingpairswith ♦ ♦ ♦ ♦ ♦ personaltouch-screen 12A380’s ♦ programmes,musicandgames wideselectionofmovies, TV (Embraer-EJets) AvroRJ85s,1RJ100s,7 A319s,38A320s,11A321s,2 9B757s, 2A318’s, 46B777s, 33 ClubKitchenofferingavariety 3piecesofcheckedluggage- Bed length:201cm(78")when 64cm(25")seatwidth 2-configuration(upperdeck) 2-4configuration(main

Expertlysourced winecellar, ClubWorld’s menuinspired by 1pieceofhandluggage Rangeofexquisitedishes, Noisecancellingheadphones 26cm (10.4")pinsharpflat 238 aircraft(19B737s,49B747s, 68 aircraftonorderincluding Audio/Video ondemandwith a Seats arrangedinforwardand 2010 Business Class Guide Luggage Allowance Intercontinental Fleet Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration(B747) Airwaysnetwork redemptionacrosstheBritish ♦ ♦ ♦ andTerminal 3 atLondonHeathrow Terminal 5 LoungesandElemisTravel Spa ♦ ♦ Airwayslounges ♦ Awards 2008 OAG AirlineoftheYear ♦ ♦ well-beingproducts ♦ ♦ ♦ airlinesloungesworldwide

MEL,ADL,BNE departingfromSYD, ♦ BNE,ADL departingfromMEL, ♦ departingfromSYD ♦ Price Guide ♦ ♦ ♦ ♦ ♦ Key Destinations Poweroutlets Free membership Free OnBusiness AccesstotheGalleriesClub Best BusinessClassAirline- Amenity kitcontainingElemis Personallocker one Access toover170partner Over 70dedicatedBritish Points accrualand * Excludingtaxes,feesandcharges Accolades Loyalty Programs Clubs &Lounges London -$8655* London -$8218* Bangkok -$3767* Alliances Paris (CDG) London (LHR) Rome (FCO) Bangkok (BKK) Singapore (SIN) Extras world ® speedbirdclub.com/au orwww.ba.com Contact Details 1300 134001 Website: Phone: Page 8 British Airways - BA China Airlines -CI destinations aroundtheworld. expanding networkof needing toconnect withCI’s business travelersorthose is especiallyconvenientfor (TPE) earlynextmorning.This evening andarriveinTaipei from SydneyorBrisbaneinthe All ChinaAirlinesflightsdepart clients. product foryouandyour service andavalueformoney aircraft, comfort,outstanding fares ensurestate-of-theart trained staffandcompetitive 6.9yearsjust –friendly, well A youngfleet-averageageis experienced airlines. Asia’s leading andmost carrier ofTaiwan, isoneof Airlines (CI),thenational Founded in1959,China Overview styledessertsoup BanquetMenuandaHongKong drinks herbalteasandspecial rest support,andvariable-angleleg seatswithheadrest,lumbar rest support,andvariable-angleleg seatswithheadrest,lumbar starchefs monthscreatedbyrenowned ♦ ♦ ♦ ♦ 32kgperpiece(USA,Canada) ♦ Europe) ♦ ♦ ♦ ♦ A330-300 ♦ ♦ ♦ A340-300 &A340-300) ♦ cabin(A330-300&A340-300) ♦ ♦ ♦ 160cm(63")seatpitch 152cm(60")seatpitch (A330-300 configuration 2 - 2 - 2 7kgofhandluggage 2piecesofcheckedluggage- 30kgofcheckedluggage(Asia, Recline166° Recline146° ChineseandWesternstyle

B747-400, A330-300&A340-300 New firstratemealeverytwo 30 forwardfacingseatsover1 Average age:6.9years Electrically controlledleather Electrically controlledleather Menus includeaPresidential

Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Dining Seat Specifications Business ClassSeatConfiguration(A330-300)

2010 Business Class Guide SydneyandBrisbaneairports ♦ Airport ♦ programmes,musicandgames awideselectionofmovies,TV ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ more extraluggageallowanceand reservations,seatselection, ♦ ♦ ♦ ♦ Price Guide ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Key Destinations changewithoutnotice correctasatJuly2010andsubjectto *Excluding taxes&surcharges,pricesare Amenity kit DynastyFlyer 10.4"personalscreen Poweroutlets Audio/Video ondemandwith Adjustable LEDreadinglights Satellite phones Satellite Access toQantasLoungesat Benefits includepriority China Airlines Lounge at Taipei Free membership Loyalty Programs Clubs &Lounges USA -from$4590* Europe -from$3590* India -from$2690* China -from$2540* London (LHR) San Francisco(SFO) Delhi (DEL) New York (JFK) Taipei (TPE) Shanghai (PVG) Vienna (VIE) Vienna Beijing (PEK) Extras Entertainment www.china-airlines.com Contact Details 1300 668052 Website: Phone: Page 9 China Airlines - CI Etihad Airways -EY selected Etihaddestinations. a personalchauffeurserviceat the flight.Guestscanalsoenjoy Beverage Managerthroughout attention oftheonboardFood& menu withthepersonal with analacarteandkitchen entertainment. Dineanytime latest on-demand personal TVscreenswiththe to-none, offering41cm(16") flight entertainmentissecond- on long-haulroutes. Etihad’s in- guests oversixfeetofcomfort into fullyflatbeds,givingtheir The award-winningseatsturn the best? not changeyourcustomersto Business Classcabin–sowhy comfort andhospitalitytothe brings newlevelsofservice, Etihad’s Pearl Business Class it’s nothard toseewhy. the 2009SkytraxAwards.And International BusinessClass’at Class wasvoted‘Best Etihad Airways’PearlBusiness Overview ♦ cabin seat ♦ bed ♦ ♦ onorder ♦ A340-600,B777-300ER) A330-200,A330-300,A340-500, BeverageManagers ♦ beverages ♦ winningchefs cuisinepreparedbyaward- ♦ transfertoandfromtheairport ♦ weight7kgperpiece ♦ ♦ ♦ ♦ ♦ SixSensesSpa banquetdining,wifi,five-star ♦ andFrankfurt LoungesinAbuDhabi,London ♦ entertainment ♦ ♦ ♦ 1-2configuration 224cm (88") seatpitch (88") 224cm 50aircraft(A319-100, A320-200, Recline180°intoafullyflat More than100aircraftcurrently 30kgcheckedluggage Library, 24-hourgourmet 41cm(16") personalTVscreen Directaisleaccessfromevery PersonalattentionofFood& Finewineandawiderangeof Deliciousmenuofmodern ComplimentaryEtihadchauffeur 2pieceshandluggage-max Etihad PearlBusinessClass Audio/Videoondemand 28 forwardfacingseatsover1 Average age:3years 600 hoursofworld-class

Clubs &Lounges Luggage Allowance 2010 Business Class Guide Intercontinental Fleet Transfers/ Chauffeur Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration treats satchelcontainingAigner ♦ ♦ ♦ ♦ ♦ ♦ Catering-2010SkytraxAwards ♦ 2010SkytraxAwards ♦ SkytraxAwards ♦ SkytraxAwards ♦ 2009SkytraxAwards ♦ 2009 World Travel Awards (WTA) ♦ World Travel Awards (WTA) ♦ +Cashredemptionfeature ♦ availabilityforredemption ♦ fluctuation andbaselevelchanges. Subject tochangewithcurrency inclusive oftaxesandsurcharges. *Above pricesaregross,returnfares ♦ ♦ ♦ Price Guide ♦ ♦ ♦ ♦ ♦ Key Destinations PC/phonepowerports World’s Class -2010 First Best World’s Leading Airline-2009 EtihadGuest Best FirstClassOnboard Best FirstClassAirlineSeat- Best Business Class-2009 World’s Class - Leading First BestBusinessClasscatering- USB ports Amenity kit-stylishgrey-black Mood lightingsystem Extensive rewardshop,Miles No blackoutperiods,anytime Free membership Accolades MEL-ATH -from $8180* Beirut(BEY) Athens (ATH) Paris(CDG) London(LHR) AbuDhabi(AUH) Loyalty Programs SYD-LHR -from$8370* BNE-CDG- from$8210* Extras etihadairways.com Contact Details 1800 998995 Website: Phone: Page 10 Etihad Airways - EY Finnair - AY your choiceof on any your nearestAustralianport, Depart fromtheconvenienceof Europe viaAsia. Australian passengerswith European airlinetoconnect istheleading northern Finnair Overview Combination Class amenities. service, entertainmentand seat comfort,excellentfood offers thehigheststandardin modern, wide-bodiedaircraft Europe sectors. Asia/ Business Class onFinnair comfort andvalue,withfull stop, shorter, northern thenon- Then flywithFinnair Finnair fare type Finnair Helsinki’s multi-award Europe. Connect toover50citiesin international airport. one Finnair’s fleet of Finnair’s world airline,to ten

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- route to winning ♦ ♦ list ♦ incombinedweight ♦ ♦ ♦ ♦ convertingfrom2-2) configuration(someA340sstill ♦ percentof seats ♦ 1or2cabins ♦ ♦ ♦ ♦ ♦ network loungesthroughoutFinnair ♦ freewifiand ♦ screen outsidetheFinnairnetwork ♦ HelsinkiAirport 1-2&seat

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Clubs &Lounges Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications A340 aircraftprogressivelyconvertingtothislayout Business ClassSeatConfiguration(A330-300) one Via Lounge world lounges Via Spa with at one redemptionacrossthe ♦ ♦ ♦ ♦ ♦ ♦ awards ♦ BrusselsandHelsinki AirlineoutofEuropeanhubs ♦ Awards -2010Skytrax World Airline ♦ ♦ andabottleofwater destinationsin150countries

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return-from$4200*^ ♦ ♦ return-from$6170*^ ♦ Price Guide ♦ ♦ ♦ ♦ ♦ ♦ Key Destinations ^SYD/FRA viaBKK,AY^SYD/FRA code *Add taxestoallprices Finnair Plus one Amenities kit,pillow, blanket Accolades Via USA-from $8294* Via SYD-FRA:Business Loyalty Programs London (LHR) Zurich (ZRH) Paris (CDG) Alliances SYD-FRA: Combination Amsterdam (AMS) Frankfurt (FRA) Helsinki (HEL) Extras world network world ® - linksFinnairto800 www.finnair.com Contact Details

1300 798188 Website: Phone: Page 11 Finnair - AY KLM Royal Dutch Airlines -KL trip fliesby! KLM willmakesurethatyour Fly inWorld Business Class, flight entertainment. wide, comfortableseatwithin- board comfort&relaxationina newspapers, aswellon- free wifiandinternational designed forthem:loungeswith privileged experience,specially passengers willenjoya Schiphol huborotherports, Whether flyingfrom KLM’s Airways andGaruda. Airlines, THAIAirways,Qantas partners suchas:Singapore Europe withotherairline airline offersmoreflightsto In addition,KLMRoyalDutch share partner. Malaysia Airlines,itscode- Adelaide incooperationwith Melbourne, Perth,Brisbaneand Australian cities: Sydney, Kuala Lumpur)fromfivemajor connections toEurope(via KLM offers44weekly Overview ♦ ♦ ♦ ♦ ♦ (B777-300ER) ♦ ♦ ♦ Perth) Lounges (Sydney, Melbourne, ♦ ♦ JeunesRestaurateursd’Europe speciallybytopchefsfrom andotherAsianpoints) ♦ ♦ ♦ cabin andotherAsianpoints) anotherdrinkofchoice. crockery, withfinewineor system. interactiveentertainment 23kg) width)-neitherbagcanexceed total-158cm(height+length ♦ andotherAsianpoints) A330-200 Bedlength:190cm(74.8") 2-3configuration

Recline175° Lieflatbed 35forwardfacingseatsover1 B747-400 B777-200(viaKualaLumpur

AccesstotheMalaysiaAirlines B777-300 ER(viaKualaLumpur 2 pieces:maximum30kgin 3 coursemenu,prepared All mealsservedonquality Personal screenwith

Clubs &Lounges Intercontinental Fleet 2010 Business Class Guide Luggage Allowance Cabin Specifications Entertainment Dining Seat Specifications (via KualaLumpur Business ClassSeatConfiguration Dutchjenever(collectoritems!) housefilledwithgenuine famousDelftBlueminiature passengersreceiveoneofthe ♦ ♦ Phonepowerports ♦ ♦ ♦ ♦ ♦ ♦ ResponsibilityReport2008 sphere-2009 CorporateSocialResponsibility rulesconditionsanddestinations. * PleaserefertoyourGDSforcompletefare changeatanytimewithorwithoutnotice. governmentchargesandaresubjectto * Faresexcludeairporttaxes,fuelleviesand business leisure fares (ZAPAU) inZclass. *Return ticketbasedonpublished BrisbaneandAdelaide Sydney, Melbourne, departingfrom ♦ departingfromPerth ♦ Price Guide ♦ ♦ ♦ ♦ ♦ Key Destinations EachseatequippedwithPC/ Amenitykit/toiletriesbag Freemembership FlyingBlue SkyTeam All World All Business Class Best CorporateSocial Best InvestorRelationsinthe Accolades Stockholm(ARN) Copenhagen(CPH) Berlin(TXL) Athens (ATH) Amsterdam(AMS) Loyalty Programs Europe -from$5805* Europe -from$5655* Alliances Extras Contact Details 1300 391191 www.afkl.biz Website: Phone: Page 12 KLM Royal Dutch Airline - KL LAN Airlines -LA Dreamliners 10 ofupto32Boeing787 begin takingdeliveryofthefirst As well,LANnextyearwill new PremiumBusinesscabin. aircraft, featuringthespacious two-class AirbusA340-300 From Australia,LANoperates Excellence. Skytrax AwardsforAirline past threeyearsintheglobal Airline SouthAmericaforthe LAN hasalsobeennamedBest America. destinations throughoutSouth group fliestomorethan50 global airlinealliance,theLAN A memberoftheoneworld in 10countries. connections tokeydestinations Santiago, Chile,andonward per weekfromSydneyto South America,withsixflights travel betweenAustraliaand LAN istheairlineofchoicefor Overview . bed ♦ ♦ ♦ personalscreen ♦ andArgentina Australia,NewZealand,Chile ♦ internationalchefs developedbyrenowned ♦ 16kg ♦ 23kgeach(theAmericas) ♦ ♦ ♦ cabins ♦ B767s&from2011B787s ♦ andBoeingjets ♦ ♦ ♦ Internationalairport ♦ inSydneyandAuckland musicandgames wideselectionofmovies, network loungesoutsidetheLAN 63.5cm(25")seatwidth 2-configuration Recline180°intoafullyflat 1piecehandluggage-max 3piecesofcheckedluggage-

A340,sleeperseats Rangeofenticingmenus Wide selectionofwinesfrom Wide A318s, A319s,A320s,A340s, 39cm (15.4")highdefinition Access toaround550 42 forwardfacingseatsover2 More than80modernAirbus VIP LANloungeatSantiago Audio/Video ondemandwitha Access toQantasClubLounge

Clubs &Lounges Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration(A340-300) one world brushandtoothpaste haircomb,earplugs3M,tooth socks, mirror, pen,shoebag, BVLGARIproducts,eyemask, ♦ ♦ subscribers additionalmilesfornew ♦ one redemptionacrossthe ♦ ♦ ♦ awards SouthAmerica-2010Skytrax ♦ 2010Skytraxawards ♦ ♦ AllianceAward Skytrax World’s Best Airline

-from$6804* ♦ Aires-from$4818* ♦ Price Guide ♦ ♦ ♦ ♦ ♦ Key Destinations LANPass Amenity kits,containing Poweroutlets StaffServiceExcellenceAward- BestAirlineSouthAmerica- *Includes taxes/surcharges one Frequent promotionstoaccrue Points accrualand Free membership Accolades Loyalty Programs Lima (LIM) Alliances Quito (UIO) ex SydneytoSantiago ex SydneytoBuenos Sao Paulo(SAO) Buenos Aires(BUE) Santiago (SCL) Extras world network world ® - winnerof2010 Contact Details www.lan.com 1800 221572 Website: Phone: Page 13 LAN Airlines - LA Lufthansa -LH Europe. more than150destinationsin than 300weeklyconnectionsto Lufthansa Groupoffersmore on ahalfreturn basis. Together, with AustrianandSWISSfares Lufthansa faresarecombinable flight. simply sitbackandenjoyyour long-haul routes,soyoucan awaits youinBusinessClasson relaxed. Sensationalcomfort destination reliablyandfully you canbesuretoarriveatyour When travellingwithLufthansa, travel agents. Offline Airline’byAustralian for 5consecutiveyearsas‘Best first choice,continuouslyvoted airlines. LufthansaisAustralia’s in conjunctionwithpartner Asia, NorthAmericaandAfrica Australia via12gatewaysin Germany, andconnects countries fromtwohubsin to 204destinationsin81 Lufthansa GermanAirlinesflies Overview beverages ♦ personalscreen ♦ ♦ ♦ ♦ weight8kgperpiece ♦ ♦ ♦ ♦ ♦ dependingonaircraft ♦ ♦ A340-600 ♦ featuringinternetaccess WLAN,Working-areas withPCs ♦ ♦ ArrivalsBatFrankfurtAirport ♦ andMunich ♦ ♦ ♦ musicandgames programmes,radiochannels, selectionofmovies,TV eightlanguageswithawide ‘Breakfast-to-go’option. bestsommeliers DelMonego, oneoftheworld’s starchefs monthscreatedbyrenowned Bedlength:201cm(79") 26cm (10.4")highdefinition 2piecesofhandluggage-max 30kgcheckedluggage 2-3configuration(Boeing) 2-configuration() PrivateBed

Reclineintoafullyflatbed A380-800, B747-800,B747-400, A newfirstratemealeverytwo Average age:11.2years 44-98 forwardfacingseats Audio/Video ondemandin Individual ExpressMenuand Fine winesselectedbyMarkus Wide variety offood and Wide First WelcomeLoungeat TV, newspapers &magazines, Business LoungesinFrankfurt

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2010 Business Class Guide ♦ shades,socks,lipbalm,comb ♦ ♦ ♦ ♦ ♦ Skytrax World AirlineAwards ♦ consecutiveyears) Travel Awards 5 (last Industry International -AFTA National ♦ ♦ FlyNet ♦ ♦ seat othernon-airlinepartners networkaswellthrough acrosstheStarAlliance *Excluding taxes&surcharges returnfrom$6193* ♦ Price Guide ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Key Destinations Miles&More BestAirline–Europe-2010 Amenitykitcontainingeye Poweroutlets Internatconnectivitywith SkyPhone-telephoneonboard Best“offline”Airline Star Massage functionwithinthe Points accrualandredemption Free membership Accolades Loyalty Programs Munich (MUC) Warsaw (WAW) Warsaw London (LHR) Prague (PRG) Milan (MXP) Alliances Australia -Europe Manchester (MAN) Barcelona (BCN) Frankfurt (FRA) Extras Alliance lufthansaexperts.com Contact Details

1300 655727 Website: Phone: Page 14 Lufthansa - LH Philippine Airlines -PR one ofAsia’s leading airlines. decade withaclearvisionas Airlines isheadingintothenext hospitality,Filipino Philippine unmistakeable brandofwarm worldwide andits network of28destinations its growing .With Brisbane toManilaaboardan introduced servicesfrom Philippine Airlineshasalso the routes. with theonlylay-flatbedson new MabuhayBusinessClass Melbourne. Itfeaturesanall- on servicesfromSydneyand brand newBoeing777-300ER Manila withthelaunchofits direct flightsfromAustraliato the higheststandardsofany Asia’s first airlinenow offers plenty tocelebrate. anniversary nextyearwith soaring towardsits70 presence, PhilippineAirlinesis and astrongerAustralian newaircraft, services new With Overview th ofconnoisseurs ♦ NoritakeJapan ♦ ♦ ♦ andcontemporarystyles inspiredbyEuropean,Asian ♦ luggage additional30kgofchecked ♦ 10kgofcheckedluggage ♦ ♦ ♦ ♦ ♦ ♦ cabin(A330) ♦ cabins(B777) ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ lay-flatseats ♦ ♦ musicandgames wideselectionofmovies, ♦ entertainmentsystem 2-configuration(A330) 2-3configuration(B777) B777-300-ER (2aircraft) 198cm(78")seatpitch 50.8cm(20")seatwidth PremierElitemembers- 30kgofcheckedluggage LuxuryRecaroprogrammable

Elegantdinnerwareby Foodondemand Attentivetableservice 7kghandluggage Audio/Videoondemandwith a Finewineselectedbyapanel Award-winningcuisine Elitemembers-additional

39cm (15.4 42 forwardfacingseatsover1 42 forwardfacingseatsover2 A319-100 (4aircraft) A320-200 (18aircraft) A330-300 (8aircraft) A340-300 (4aircraft) B747-400 (5aircraft) 41 all-jetaircraft State-of-art Panasonic

Luggage Allowance Intercontinental fleet 2010 Business Class Guide Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration(A330-300) ") personal screen rentalandothers services,insurance,hotels,car includingbanks,creditcard through57non-flightpartners airlinesflightsaswell ♦ ♦ ♦ ♦ L’Occitane products ♦ ♦ ♦ lounges(SYD,MEL,BNE) ♦ InternationalAirport andCebu’s Mactan AquinoInternationalAirport inflightcatering desRôtisseurAwardfor Chaîne from$4100plustaxes HongKong,Shanghai- ♦ plustaxes ♦ Price Guide ♦ ♦ ♦ ♦ ♦ Key Destinations USBports Amenity kitcontaining Poweroutlets PointsaccrualonPhilippine Freemembership MabuhayMiles Access totheAirNewZealand Lounges at Manila’s Ninoy ♦ Accolades HongKong (HKG) Loyalty Program Clubs &Lounges Manila -from$2150 Manila (MNL) Bangkok (BKK) Bangkok Shanghai (PVG) Singapore (SIN) Firstairlinetoreceivea Extras , Singapore, [email protected] philippineairlines.com Contact Details 1300 888725 Website: Phone: Email: Page 15 Philippine Airlines - PR Qantas Airways -QF and comfort. unprecedented levelofstyle and innovationtocreatean in customerservice,design drawn onyearsofexperience is like noother. Qantas has per passenger. Qantas’ A380 leading edgeoffuelefficiency today’s largest jets, andat the aircraft isquieterthan has arrived.Thisspectacular The QantasA380byAirbus and relaxed. ensuring youarriverefreshed A380 Skybed, it’s allabout and privacyofyourfullyflat when todine,thecomfort flexibility. From deciding total freedom,comfortand International Businessoffers business traveller. Qantas experience foranewbreedof later, theyhave reinvented the now, morethan30years Business classin1979and in theworldtointroduce Qantas wasthefirstairline Overview pieceexceeding ♦ numberofpieces) ♦ All otherInternational length+width) ♦ ♦ International (TheAmericas) ♦ ♦ ♦ aircraft ♦ months ♦ ♦ parking(additionalcost) ♦ (additionalcost) andfromselectedairports chauffeuredtransferserviceto ♦ everyseat ♦ andlumbarsystem ♦ A380Business 80")-thelongestflatbedin ♦ fullyflatbed onupperdeck) ♦ length+width) 6aircraft-asatJuly2010 Bedlength-over200cm(upto A380SkyBed-Reclinestoa Total max 270 cmwithnosingle 30kg(norestrictiononthe 3 morearrivinginthecoming

Enhancedbuilt-inmassage Max 158cm per piece (height + Max 158cmperpiece(height pieces at32kgperpiece- 2 2 -configuration(located A380 fleetwillgrowto20 Qantas Drive-aluxury 72 forwardfacingseats Onboard BusinessLounge Electronic privacydividerin Qantas Valet Parking -airport

Luggage Allowance Intercontinental A380Fleet 2010 Business Class Guide Cabin Specifications Transfers/ Chauffeur Seat Specifications A380 BusinessClassSeatConfiguration 158cm (h eight +

2010 Business Class Guide guidesandmore ♦ ♦ programsandPC-stylegames orart-housemovies,TV includingnew-release,classic entertainmentoptions, ♦ personalwidescreen ♦ ♦ designedbyMarcNewson ♦ request ♦ ‘express meal’ ♦ restaurant-styledinner breakfasttoamulti-course ♦ restaurateur-NeilPerry withleadingAustralian ♦ ♦ ♦ wines ♦ offeredbycabincrew Over1000on-demand

A‘dine optionoran later’ Choicefromroomservice-style Menucreatedinconjunction LonelyPlanetdestination Extensiveaudioselection NoritakeandAlessitableware Completeflexibilityindining Refreshmentsavailableon qantas.com/agents canbefoundat toagentsandthese fareoptionsavailable ♦ Price Guide ♦ Key A380Destinations Touch-screen 12.1"in-arm, Self-service bar Continous refreshmentservice Selection ofaward-winning London (LHR) Range ofcompetitive Entertainment Dining EUROPE www.qantas.com/agents Contact Details Website:

13 1711 Phone: Page 16 Page Qantas Airways - QF First withthe news Travel Daily AU more airlines,cars,hotelsandmuch includingoneworldpartner shoppingwithover220partners ♦ ♦ ♦ service ♦ lunch&dinnermealtimes chairsideduringbreakfast, ♦ InternationalBusinessLounges Sydney&Melbourne ♦ ♦ andinternationalnetwork Loungesacrossthedomestic exclusiveQantasBusiness ♦ ♦ disembarkation ♦ ♦ meetingroom -Perfectasanimpromptu presentations screenperfectfordisplaying -Equippedwith56cm(23") LCD andrefreshments -Featuressofa,readingmaterial ♦ SMSfunctionality ♦ poweroutletandUSBport ♦ pillow ♦ eyeshadesandadentalkit designerproducts,socks, ♦ internationalflights pyjamasonselected ♦ headsets qantas.com/agents canbefoundat toagentsandthese fareoptionsavailable ♦ Price Guide ♦ Key A380Destinations Rewardsmembersforflying& Over7millionmembers Qantas FrequentFlyerProgram Accesstopartnerlounges Complimentary accessto ComplimentaryPeterMorrissey Signaturehotdishesdelivered OnboardBusinessLounge: Newlevelofpersonalised Variety offresh menusat Priority baggagedelivery Priority boardingand In-seat telephonewithreply Each seatequippedwith Sheet backedblanketandsoft Designer amenitykit,with Dedicated check-in

Loyalty Programs Clubs &Lounges Range ofcompetitive Singapore (SIN) 2010 Business Class Guide ♦ Extras Noise-cancelling ASIA

2010 Business Class Guide ♦ 2005,2006 Entertainment-2002,2003, ♦ seat-2009 DesignAwardforA380Economy ♦ Lounge-2008 DesignAwardforSydneyFirst ♦ FirstSuite-2009 ♦ AirlineAwards Seat -2010 Skytrax World ♦ Awards -2010 Skytrax World Airline ♦ Skybed-2004 ♦ -2004 ♦ ♦ Fortified FirstClassRed,Best AllianceAward Skytrax World’s Best Airline SkyAwards List-2009Cellars inthe Wine

GoodDesignAwardforSkybed AustralianDesignAwardfor AustralianInternational AustralianInternational qantas.com/agents canbefoundat toagentsandthese fareoptionsavailable ♦ Price Guide ♦ Key A380Destinations one Good DesignAwardforA380 World’s Best PremiumEconomy World’s Best PremiumEconomy Best OverallInflight Best FirstClassCellar; Accolades Alliances Range ofcompetitive Los Angeles(LAX) world AMERICAS ® and Bestpresented - winnerof2010 www.qantas.com/agents Contact Details Website:

13 1711 Phone: Page 17 Qantas Airways - QF celebrated its46 on-board hospitality, renowned foritsexcellencein Royal JordanianAirlines, Overview America, NorthAfricaandAsia. Europe, MiddleEast,North covers 59destinationsin Royal Jordanian’s youngfleet route toEurope. stopover initsownright,en destinations, oraunique visiting othernearbyRegional Amman istheperfectbasefor Royal Jordanian’s home, Airways andMalaysiaAirlines. Cathay PacificandalsoThai Qantas, BritishAirwaysand Oneworld Alliancepartners and NewZealandlinksthrough Kuala Lumpur, withAustralian over Bangkok,HongKongand A330 aircraftoperatedaily class rates.Theirbrandnew a PremiumserviceatBusiness classes tocreateCrownClass, merged andBusiness its First in December2009.RJrecently Royal Jordanian Airlines -RJ th anniversary availableanytime ♦ wines,alcoholicandsoftdrinks ♦ ArabicIce-cream ♦ ♦ onthemenu ♦ ♦ ♦ trolley ♦ ♦ (height+width+depth) singlepiecetoexceed158cm ♦ longhaulA330andA340aircraft bed- “Sleeper Seats”onboard ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ WesternandArabicmusic movies,TVfeatures,gamesand anenjoyableextendedlibraryof ♦ ♦ over1cabin order, delivery from 2013 ♦ ♦ A320(12aircraft) A321/A320/A319 20/16/14 -seats A330-200-24seatsover1cabin A330-200 (2aircraft) Snacksordrinksfromthepantry Achoicefromfourmainmeals Aselectionofhord’oerves 4coursemeal A lacartediningfromthe 30kgofcheckedluggage-no Recline180°intoafullyflat B787Dreamliner(11aircraft)on 2piecesofhandluggage. Easy to useTouch Screens and Anassortmentofinternational choiceofdesserts and Wide MagazinesandNewspapers Audio/Videoondemand Internationalcheeses 210cm(83")seatpitch-A340 157cm(62")seatpitch-A330 A340-200 -24seatsover1cabin A340-200 (4aircraft)

Luggage Allowance 2010 Business Class Guide Intercontinental Fleet Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration A330 CrownClass:24seats acrosstheoneworldnetwork ♦ ♦ smokingandprayers conferences,quietness, rooms for special kids,IT, bedrooms,showersand ♦ Ammanopen24/7 ♦ RoyalJordaniandestinations Crownclasscheck-inatall ♦ ♦ ♦ andmore toothpaste,eyeshades,socks Seaproduct,toothbrush, ♦ AllianceAward Skytrax World’s Best Airline andTravel Agents throughConsolidators sidetripsavailable ♦ Price Guide ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Key Destinations

NewCrownClassloungeat Pointsaccrualandredemption RoyalPlus Novelfeaturesinclude Loungeaccessanddedicated Massagefunctionwithinseat one Amenity kitincludingDead Competitivefaresand Tel Aviv (TLV) Rome(FCO) Paris(CDG) York New (JFK) London(LHR) Istanbul(IST) Cairo(CAI) Athens (ATH) Amman(AMM) Clubs &Lounges Loyalty Programs Alliances Extras world ® - winnerof2010 Contact Details 1300 855057 www.rj.com Website: Phone: Page 18 Royal Jordanian Airlines - RJ Scandinavian Airlines -SK every visitorfeelsathome. Scandinavian style,ensuring Lounges arefurnishedintrue On thegroundSASBusiness Jensen andRoyalCopenhagen. Orrefors KostaBoda,Georg famous designhousesof and porcelainfromtheworld designed glassware,cutlery complimented byuniquely Scandinavian way, beautifully cuisine -isservedthe Cooking -thebest oftheworld’s SAS’ Scandinavian World relax, sleeporbeentertained. whether theywishtowork, personal spaceforcustomers, superior comfort,privacyand Business Sleeperprovides On long-haulflightstheSAS from starttofinish. offering thebestofeverything onboard andontheground, Scandinavian touches,both SAS Businessisfullofunique Overview ♦ breakfastchoices ♦ ♦ World Cookingmenu ♦ weight8kgperpiece ♦ StarAllianceGoldtiermembers ♦ 32kgperpiece ♦ ♦ ♦ ♦ Alliance™partnerlounges ♦ music ♦ ♦ screen ♦ ♦ ♦ ♦ A340&A330 ♦ ♦ ♦ ♦ ♦ cabins Bedlength188cm(74") 155cm(61")legroom Age: 8 years Age:8 NorthAmerica:AirbusA330-300 2-configuration Hot,Continentalor‘Grab&Go’ Extra20kgcheckedluggagefor Recline170° Number aircraft:9 46forwardfacingseatsover2 Snackbuffet&espressobar QuickMealdinnerchoice 2pieceshandluggage,max 2piecescheckedluggage,max SASBusinessLoungeorStar 80+channelsmovies/tv/games/ 27cm(10.4")personalseat-back Intercontinentalroutes:Airbus Asia/Dubai:AirbusA340-300 4-courseScandinavian Audio/Videoondemand Angledlie-flatseat

Clubs &Lounges 2010 Business Class Guide Intercontinental fleet Luggage Allowance Cabin Specifications Entertainment Dining Seat Specifications Business ClassSeatConfiguration windows ♦ two-pinEuropeanplug ♦ comfortkit ♦ ♦ ♦ memberairlines&Qantas ♦ ♦ ♦ ² Flightstats.com ¹ Business Traveller Cellars intheSkyAwards 2009 ♦ 2009¹ Wine ♦ ♦ gross from$3,500net BusinessCombination ♦ Price Guide ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Key Destinations Laptoppoweroutlet,110vflat Awardwinning‘Eco-Chic’ Back-stretchbar Partners-StarAlliance™ SASEuroBonus Spaciousrestroomswith Freemembership StarAlliance Europe’s punctualairline most BestBusinessClassWhite Noise-reducingheadsets Australia–Europer/t: Chicago(ORD) Washington DC (IAD) New York (EWR) Beijing(PEK) Tokyo (NRT) Bangkok (BKK) Dubai(DXB) Stockholm(ARN) Copenhagen(CPH) Businessfrom$5,400 Accolades Loyalty Programs Alliances Extras ² www.sassalesinfo.com www.flysas.com.au or Contact Details 1300 727707 Website: Phone: Page 19 Scandinavian Airlines - SK Thai Airways International- TG travel industry. from bothcustomersandthe THAI hasreceivedmanyawards ratio of1:6. exceptional crewtopassenger service carrierwithan customer serviceasafull its commitmenttoexcellencein of growth,THAIhasmaintained Throughout adynamicperiod South Africa. the USAandJohannesburgin Australia/New Zealand,LAin and theMiddleEast,fivein destinations throughoutAsia European cities,over40 globe toinclude13major the heartofAsiaacross THAI’s networkstretches from across 5continents. over 70destinationsworldwide Bangkok, withconnectionsto times aweekfromAustraliato THAI fliesSmoothasSilk45 Overview ♦ cabin(cabinsvaryperaircraft) 300ER&A380-800s) B777-200ER, B777- (A330-300s, ♦ ♦ ♦ inindividualcourses ♦ additional20kgofluggage ♦ members)ofluggage members)or20kg(gold additional10kg(silver ♦ ♦ ♦ ♦ A330-300 ♦ ♦ ♦ B777, B747-400,A340-500 ♦ A340-500,A340-600 ♦ (PER) ♦ lounges(SYD,MEL,BNE) ♦ ♦ ♦ withAudio/Videoondemand ♦ tablelinenandcrystalglasses ♦ liqueurs brands,vintageportsand

90aircraft(B777s,B747-400, seatpitch 147cm (58") Bedlength-178-193cm 163-167° Recline seatpitch 155cm (61") 30kgcheckedluggage AccesstotheQantasLounge AccesstotheAirNewZealand Recline 131° Recline Choiceof4mainmeals Mealsservedrestaurantstyle, Porcelainplacesetting,fine 2 -configuration 30 forwardfacingseatsover1 More than30aircraftonorder Royal OrchidPlusmembers- “Spa Lounge”inBangkok Star Alliancegoldmembers- Premium loungesinBangkok Personal touch-controlscreen Fine wines,premiumspirits

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2010 Business Class Guide toothbrush eyeshades,comb,lipbalm& ♦ phonepoweroutlets ♦ ♦ ♦ ♦ ♦ AirlineAwards 2009 &2010Skytrax World InternationalAirport2007, SuvarnabhumiBangkok ♦ ♦ Allianceandpartnerairlines ♦ andloungepasses excessluggagefromBangkok accommodation,upgrades, ♦ 2010 GlobalTraveller andTTG AsiaAwards ♦ $6002* ♦ ♦ ♦ ♦ Price Guide ♦ Key Destinations ♦ ♦ ♦ ♦ EachseatequipedwithPC/ BestFirstClassLounge- Amenitykitincludingsocks, StarAlliance Coast Australiadepartures * Addtaxestoallprices.BasedonEast Best SoutheastAsianAirline- Best AsianCarrier-2009Go Royal OrchidPlus Mileage accrualonTHAI,Star Free membership Redemptions includeflights, Accolades Europe -from$7207* India -from$4378* Thailand -from$3950* Vietnam- from $4239* Vietnam- London (LHR) Middle East-from Phuket (HKT) Bangkok (BKK) Athens (ATH) Frankfurt (FRA) Loyalty Programs Alliances Extras www.thaiairways.com.au Contact Details 1300 651960 Website: Phone: Page 20 Thai Airways International - TG United Airlines -UA countries worldwide. 1170 destinationsinover180 process forcustomerstoover offering asimplifiedtravel an extensiveglobalnetwork Star Alliance,Unitedispartof As afoundingmemberofthe international destinations. than 200USdomesticand connects customerstomore United Expressconveniently Washington D.C.,Unitedand Francisco, Denver, Chicago and the US;LosAngeles,San strategically positionedacross From itsmajorhubs any otherairline. connections acrosstheUSthan offers moresame-day Sydney toSanFrancisco,United Sydney) toLosAngeles;and Sydney andMelbourne(via daily non-stopservicesfrom based intheUS.Operating largest internationalcarriers United Airlinesisoneofthe Overview ♦ ♦ andbeverages ♦ wherepossible courses,includinglocalcuisine ♦ additionalpieceat32kg ♦ additionalpieceat32kg ♦ –1additionalpieceat32kg (PremierExecutiveor1K) ♦ 32kgperpiece ♦ ♦ ♦ deck) ♦ seatingavailable ♦ seats ♦ ♦ ♦ ♦ ♦ ♦ musicandgames programs,radiochannels, wideselectionofmovies,TV Bedlength:193cm(76") 60cm(23.5")seatwidth 38cm (15.4")personalscreen StarAllianceGoldmembers–1 2piecesofcheckedluggage- 2-configuration(upperdeck) 2-4configuration(main Recline180° AppleiPodconnectivity

World class choiceof wines GlobalServicesmembers–1 Mealsservedasindividual MileagePlusmembers

91 aircraft(B747,B767,B777) 52 forwardandrearfacing Main deckandupper Audio/Video ondemandwitha Noise cancellingheadphones

(Americas) Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications (B767 &B747) Entertainment Dining Seat Specifications Seat Business ClassSeatConfiguration(B747-400) 10 9 8 7 6 AB L VV L CD SG G G S V GH G JK L L (B747) (B747) 52 seats andupgrades ♦ airlines,hotelstaysandmore United,StarAlliancepartner ♦ ♦ program ♦ ♦ ♦ ♦ ♦ ♦ ♦ daytravel Businessclassloungeon-same ♦ loungeinSydney ♦ inselectedcities ♦ oneinMelbourne) loungesworldwide(including ♦ ♦ ♦ ♦ ♦ No advancepurchase: ♦ ♦ 21-day advancepurchase: Price Guide ♦ ♦ Key Destinations subjecttochangewithoutnotice Pricescorrectattimeofprinting,however *Inclusive oftaxes. Conditionsapply. USBports Mileage Plusfrequentflyer 4-waylumbarsupport Poweroutlets Star 6-wayadjustableheadrest O Access toanyStarAlliance Access totheAirNewZealand Mileage Plus accrual on accrual Mileage Plus Free membership United ArrivalSuitesavailable Redemption includingflights MEL/SYD-SFOr/t:$9,805* MEL/SYD-LAXr/t:$9,305* MEL/SYD-SFOr/t:$6,405* MEL/SYD-LAXr/t:$6,323* Loyalty Programs San Francisco(SFO) Chicago (ORD) Denver (DEN) ver 40RedCarpetClub Clubs &Lounges Washington (IAD) Los Angeles(LAX) Alliances Extras 17 16 15 14 13 12 Alliance S UPPER DECK AB L L JK unitedairlines.com.au Contact Details Website: 13 1777 Phone: Page 21 United Airlines - UA V Australia -VA twin-engine aircraft. the world’s largest long-range cabin classes–allon-board entertainment andthree of-the-art ondemand dining, awardwinningstate- industry’s finest, delicious with asmilefromthe offers impeccableservice international airtraveland pure imaginationto V Australiabringsaworldof from theeveryday. felt tosimplygetupandaway waited onandhowgoodit to eat,howniceitwasbe excited aboutwhatyou’d have forward to –where you’d get travel wassomethingtolook place whereinternationalair stepped backintimetoa with theVAustraliaidea,they When VirginBluecameup Overview ♦ winesandotherbeverages ♦ glassware ♦ LukeMangan(onUSAroutes) ♦ want ♦ NarumiChina ♦ Businessfares(J&CClassonly) providedwithInternational ♦ ♦ ♦ ♦ ♦ ♦ ♦ cottonpyjamas ♦ ♦ ♦ ♦ cabin ♦ over100TVfavourites seatchat,200+CDlibraryand ♦ andnoisecancellingheadsets Systemfeaturingtouchscreens ♦ screen 196cm(77")seatpitch Stretchesoutto1.95m 2-3configuration

Alacartemenudesignedby Eatwhatyouwantwhen Sit-downbarservingAustralian Gourmetmealsservedon 32kgchecked-inluggage Fullyhorizontallie-flatbed REDIn-FlightEntertainment BeveragesservedinRiedel Finelinen,duvets,pillowsand 30.7cm (12.1") 1 yearold B777-300ER (4aircraft) 33 forwardfacingseatsover1 7kg handluggage Door-to-door limotransfers Child friendlymedia Multi-player games,seat-to-

Luggage Allowance Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Transfers/ Chauffeur Entertainment Dining Seat Specifications International BusinessSeatConfiguration personal TV airandontheground throughprogrampartnersinthe ♦ ♦ ♦ andlushamenitykits cancellingheadsets,thongs ♦ matchdifferentphasesofflight ♦ ♦ ♦ PartnerAirlines ♦ (WAEA) Avion Awards EntertainmentAssociation 2009 World Airline Entertainment-SmallAirlines ♦ USB ports Laptoppoweroutlets Doonas,comfypjs,noise- Moodlightingchangesto

Velocity Rewards BestOverallInflight ♦ $2999** ♦ $6349** ♦ $8999** ♦ Price Guide ♦ ♦ ♦ ♦ ♦ Key Destinations Points accrualandredemption Access totheLoungesof Free membership ++ *From Feb2011 **All returnincludingtaxes Accolades Until Oct2010 Loyalty Programs Clubs &Lounges SYD -NAN$1659** SYD/BNE/MEL -HKT SYD/BNE/MEL -JNB SYD/BNE/MEL -LAX Abu Dhabi(AUH)* Nadi Extras Phuket (HKT) Johannesburg (JNB) Los Angeles(LAX) (NAN) + Until Feb2011 ++ + + www.vaustralia.com.au 13 VAUS(138287) Contact Details Website: Phone: Page 22 V Australia - VA Virgin Atlantic -VS thing toaprivatejet. Upper Class: It’s thenext best movie. bar orrelaxinbedandwatcha you want,enjoyadrinkatthe there. Eatwhatyouwant,when pyjamas. Butitdoesn’tend mattress duvet,pillowand horizontal bedwithproper flips forwardtoreveala guest. TheUpperClassseat footrest doublesasaseatfor direct aisleaccess.Anottoman seats faceforwardandhave means thatallUpperClass The 1-seatconfiguration ordinary travel. airline istheantidoteto Upper Class,thisinnovative the Herringboneseatdesignin of bothPremiumEconomyand TVs inEconomy andthepioneer first airlinetoofferseat-back plane serviceontoLondon.The daily toHongKongwithsame airline, VirginAtlanticflies A full-service,international Overview ♦ at35,000feetthebar ♦ demand ♦ ♦ ♦ demandinatrolley-freecabin ♦ ClubhouseatLondonHeathrow under10minutesatthe transferfromlimotoloungein ♦ fares providedwithmostUpperClass ♦ 16kgincombinedweight ♦ 32kgeach ♦ ♦ ♦ cabin ♦ 4 ♦ doublesasaseat ♦ pyjamas mattress,duvet,pillowand ♦ ♦ fleetofaircraft) (oneoftheworld’s youngest ♦ ♦ ♦ aisleaccessfromallseats Forward Cabin -45Seats Forward A340-300 (6aircraft) B747-400(13aircraft) 26cm(10.4") personalTVscreen FreedomMenu-foodon 2piecesofcarryonluggage: Anottomanfootrest,which 84cm(33") horizontalbedwith 56cm (22") seatpitch Averageage:6years&1month Sit-downbar Chaufferdrivencartransfers 3piecesofcheckedluggage: Herringbone seatlayout Herringbone UpperClasspassengerscan EX ឣ Key 1 -configurationwithdirect A340-600 (19aircraft) 300 hoursofaudio&videoon Games Mingling withotherpassengers

5 forwardfacingseatsover1 Exits Upper Class Seating Virgin Atlantic Fleet Virgin 2010 Business Class Guide Luggage Allowance Transfers/ Chauffeur Entertainment Cabin Specifications Dining Seat Specifications EX EX GL BAR GL Upper ClassSeatConfiguration GL Galley Bar Area D2 D4 D6 7D 6D 5D 4D 3D 2D 1D C WC CT A3 A5 A7 A9 0 1 2 4 5 6 17A 16A 15A 14A 12A 11A 10A 9A 8A 7A 6A 5A 4A 3A 2A K3 K5 K7 K9 0 1 2 4 5 6 17K 16K 15K 14K 12K 11K 10K 9K 8K 7K 6K 5K 4K 3K 2K WC C Toilet Closet CCT CT G9 0 1 2 4 5 16G 15G 14G 12G 11G 10G 9G 8G Velocity Rewards Blue& VAustralia’s Virgin ♦ ♦ ♦ flightdepartures) ClubhouseatHeathrow(for ♦ World AirlineAwards LoungeAward-2010Skytrax ♦ AirlineAwards Award -2010 Skytrax World ♦ ♦ entertainmenthandset ♦ loungeinSydney ♦ conciergeservice&more beautysalons,gamerooms, alacartediningoptions,Spa& ♦ ♦ (forflightarrivals) AUD$8218-$16486 ♦ AUD$5000-$9018 ♦ Price Guide ♦ ♦ ♦ ♦ ♦ ♦ ♦ ♦ Key Destinations Laptoppoweroutlet 16 Partnersintotalincluding VirginAtlanticFlyingClub Phonesineachin-flight AwardwinningFlagship Best Transatlantic Best Airline BestBusinessClassAirline Cot Table Access toAirNewZealand Hong KongClubhouse Lounges featurecocktailbars, Revivals loungeatHeathrow Accolades SYD-LHRUpperfrom Johannesburg(JNB) Antigua(ANU) Barbados(BGI) Miami(MIA) Las Vegas (LAS) SanFrancisco(SFO) London(LHR) HongKong (HKG) Clubs &Lounges Loyalty Programs SYD -HKG Upperfrom Extras C C C BAR BAR WC WC EX EX GL GL GL GL CT CT www.virginatlantic.com.au Contact Details 1300 727340 Website: Phone: Page 23 Virgin Atlantic - VS Air Austral - UU Garuda Indonesia - GA

Overview Intercontinental Fleet Clubs & Lounges With over 35 years experience, ♦ 9 aircraft (B777s, B737s & ATRs) ♦ Brand new Le Club Austral Air Austral, the French airline ♦ Average age: 7 years lounge in Reunion and the of the Indian Ocean offers Admiral’s Club in Paris direct services between Sydney Cabin Specifications ♦ Access to Qantas lounge in SYD and Reunion connecting ♦ 2 - 3 - 2 configuration Contact Details onwards to the cosmopolitan Loyalty Programs Phone: French cities of Paris, Lyon, Seat Specifications ♦ Capricorne Program 1300 306 365 Marseille, Toulouse and the ♦ ♦ Recline 145° Free membership Website: Indian Ocean network - ♦ ♦ Points accrual and redemption Recline 180° into a fully flat www.air-austral.com Mauritius, Comoros, bed (B777-300), bed length: include flights, upgrades or Madagascar, Seychelles, 186cm (73") excess baggage Mayotte and South Africa. Air Austral will introduce Luggage Allowance Extras Boeing 777-300 aircraft on the ♦ 40kg of checked luggage - ♦ Each seat equiped with phone Sydney – Reunion – Paris route maximum 32kg per piece ♦ Amenity kit containing in the first quarter of 2011. ♦ 10kg hand luggage cosmetics, eye mask, socks, Te twice weekly Sydney – toothbrush, shoes bags, Reunion route offers an Dining blanket and pillows experience of true French style ♦ Individual service on board the Boeing 777 fleet. ♦ Choice of three menus offering Key Destinations delicious French cuisine ♦ Reunion (RUN) ♦ Finest selection of French ♦ Paris (CDG) wines ♦ Mauritius (MRU) Entertainment Price Guide ♦ Personal screen ♦ Audio/Video on demand with a ♦ SYD - RUN - from $4018 wide selection of movies, TV ♦ SYD - MRU - from $4041 programms and music ♦ SYD - PAR - from $6751

(B777-300) Air Austral - UU

Overview Intercontinental fleet Entertainment Garuda Indonesia is the ♦ B747-400, A330-300/200 & B737 ♦ 28cm(11") personal LCD touch- national airline of Indonesia ♦ 62 aircraft currently, with 24 to screen. and currently operates as a be delivered in 2010 ♦ Audio/Video on demand with full-service network carrier a selection of movies, TV Contact Details programmes, music and games serving 26 international cities. Cabin Specifications Phone: Recently Garuda Indonesia ♦ 1300 365 330 36 forward facing seats with Clubs & Lounges launched its new service 2 - 2 - 2 configuration (A330-200) Website: ♦ Access to Qantas Lounges in concept – the Garuda Indonesia ♦ 42 forward facing seats with www.garuda-indonesia.com SYD, MEL & PER Experience; a concept which 2 - 2 - 2 configuration (A330-300) aims to deliver authentic ♦ 12 forward facing seats with Indonesian Hospitality to all 2 - 2 configuration (B737-800NG) Loyalty Programs passengers both on the ground ♦ Garuda Frequent Flyer Program and in the air. Seat Specifications ♦ Free membership Garuda Indonesia is a certified (A330-200) four-star airline and more ♦ 188cm (74") seat pitch Extras ♦ recently received the award for ♦ Recline 180° to a fully flat bed Power outlets ♦ the “World’s most improved Aigner designer amenity kit airline in 2010". Luggage Allowance ♦ 30kg of checked luggage Key Destinations ♦ 7kg hand luggage ♦ Jakarta (CGK) ♦ Denpasar (DPS) Dining ♦ ♦ Traditional Indonesian cuisine Amsterdam (AMS) ♦ Restaurant style food service Price Guide ♦ Wide selection of fine wine, ♦ PER-CGK - from $1772* cheese and spirits ♦ MEL-CGK - from $3078* ♦ Self serve mini bar with a wide ♦ selection of food and beverages SYD-CGK - from $3098* (A330-200) *Including all Australian departures taxes as of 26 May 10. Garuda Indonesia - GA Garuda

2010 Business Class Guide Page 24 Oakland, SanDiegoandPhoenix. Portland, Sacramento,SanJose, East, for thefifthconsecutive year. as BestAirlineintheMiddle Business ClassCatering,aswell Best BusinessClassand It was alsoawarded World’s Airline Awards. world at Skytrax World the2010 in thetopthreeairlines 5-star rankingandwasnamed few carrierswithacertified Qatar Airwaysisoneofaselect- destinations globally. connections tomorethan90 hub inDoha,offering Melbourne anditsinternational non-stop flightsbetween service isavailabledailywith Qatar Airways’award-winning Overview Angeles, SanFrancisco, destinations- LasVegas, Los connections to10USmainland of Hawaii,anddaily Maui, KauaiandtheBigisland flights eachdaybetweenOahu, more than160interisland fromOctober.service HAoffers weekly andwilladdafourth Sydney toHonoluluthreetimes Hawaiian fliesnonstopfrom hospitality. entertainment toonboard from cateringand reflects thecultureofitshome, Hawaiian Airlines’service Overview Hawaiian Airlines -HA Seattle, Qatar Airways -QR Hawaiianentertainment shows,musicvideosand i entertainmentplayers i Gannon winningrestaurateur-Beverly i flavoursofHawaii i 32kgperpiece i i i i i i i i i i i handluggage i i i i i (B777s) seats with 2 -configuration i 2-2-2configuration(A300s) i BombardierChallenger300 BombardierChallenger605s, A319CJ,A319LRs,A321-200s, A300-600CargoFreighters, A320s,A330-200s,A330-300s, CargoFreighters,A340-600s, i i 107cm(42")seatpitch 2-configuration 2piecesofcheckedluggage- 18forwardfacingseats Wide selectionofmovies, TV Wide Comfortableleatherseats Free portabledigital 198cm(78")seatpitch, B777-300ERs,B777-200LRs,B777F 2piecescombinedupto15kg 30kgofcheckedluggage 56cm(22")seatwidth 180° horizontalflatseats Award-winningwines Finediningondemand 2 A330-200 18 B767-300(trans-Pacific) 15 B717-200(interisland) 35 aircraftintotal Menu developedbyaward- 86 aircraft Tapas menuincorporating style 42 forwardfacingfullyflat 42 24 forwardfacingseatswith

Luggage Allowance Luggage Allowance Intercontinental fleet Intercontinental Fleet 2010 Business Class Guide Cabin Specifications Cabin Specifications Entertainment Dining Dining (B777-200LR) Seat Specifications Seat Specifications (B767) i i i i i InternationalAirport terminalatDoha FirstandBusinessClass i Audio/Videoondemandoptions withachoiceofmorethan900 i touchscreenLCDTV A330s:38cm(15") personal i toothbrush slumbermask,toothpasteand i Blue’s loyalty program i i i throughoutUSnetwork i i Price Guide i i i Key Destinations available $5334 i i i Price Guide i i i i Key Destinations Luxury amenitykit&sleepersuit B777s:43cm(17"); A340s& Power outlets,USBports Partner inVelocity -Virgin LoungeaccessinSydneyand Privilege Club Privilege Premium Terminal –dedicated Amenity kitcontainingsocks, Freemembership Built-in backmassage Personalin-seattelephone Hawaiian Miles Hawaiian Oryx EntertainmentSystem Loyalty Programs Loyalty Programs Clubs &Lounges Clubs &Lounges London (LHR&LGW) SYD -OGGfrom$4264 Competitive pricing SYD -HNLfrom$3958 Paris (CDG) Maui (OGG) SYD -LAS/LAXfrom Athens (ATH) Las Vegas (LAS) Los Angeles(LAX) Honolulu (HNL) Extras Extras Entertainment hawaiianairlines.com.au www.qatarairways.com/au Contact Details Contact Details 1300 340600 1300 669106 Website: Website: Phone: Phone: Page 25

Qatar Airways - QR Hawaiian Airlines - HA exceptional service. featuring superiorcomfortand premium traveloption, Strategic Airlinesoffersa route networkduring2010. Derby, withplansto expand its Port HedlandandPerthto Hedland toBali,Brisbane Bali, BrisbanetoPort regular flightsfromPerthto since 2002andcurrentlyoffers Airlines hasbeeninoperation Australian owned,Strategic international airline.Fully newest full-service Strategic Airlines isAustralia’s Overview and 320s. 777s and767s,Airbus321s their modernfleetofBoeing and freein-flightserviceson enjoy VN’s gracious hospitality Minh City. Guests can relax and from Sydneynon-stoptoHoChi Melbourne and5departing Vietnam: 5departingfrom per weekfromAustraliato Vietnam. Theyoperate10flights domestic destinationswithin Asia andEuropeaswell35 Indochina andmajorcitiesin destinations, including flies to42international airline ofVietnamandcurrently Vietnam Airlinesisthenational Overview Vietnam Airlines -VN i i 2-configuration i i i rangeofmusicchannels entertainmentprogramanda i thebestvineyardsinAustralia i meals varietyofhealthygourmet i i i (7kgeach) i (withinAsia) i (Australia-Europe) i i i i configuration (B777-200ER) i i i i i i beverages i Europeancuisine i Strategic Airlines -VC

63cm(25")seatwidth 107cm(42")seatpitch Threecoursemenu,witha 30kgofcheckedluggage Carefullyselectedin-flight selectionofwinesfrom Wide 7kghandluggage Seatwidth:51cm(20") 32seatswitha2-3 30kgofcheckedluggage 40kgofcheckedluggage Fullyflatbedscomingin2011 Recline150° 2piecesofhandluggage Audio/Video ondemand screen Personal 12 forward facing seats with a 12 forwardfacingseatswith B777-200ER &Airbus Overhead monitors Number ofaircraft:60 A320-200 (3aircraft) Choice ofVietnameseand Fine selectionofwinesand Snacks availableuponrequest

Luggage Allowance Luggage Allowance Intercontinental Fleet Intercontinental fleet 2010 Business Class Guide Cabin Specifications Cabin Specifications Entertainment Entertainment Dining Dining Seat Specifications Seat Specifications i i i i i i i Program i acrossAustralia i majorhubsinVietnam i *Return fare,exclusiveoftaxes i i i i i Price Guide i i i i Key Destinations i i i i Price Guide i i i i Key Destinations *Prices areperperson,includingtaxes Allleatherupholstery Part of SkyTeam Adjustableheadrest Amenity kit(withslippers) Freemembership Golden LotusFrequentFlyer Access toQantaslounges Daily Newspapers&Magazines Satellitephones BusinessClassloungesin

PHE-DPS-$1081return* BNE-DPS -$1933return* PER-DPS-$1578return* PER-DER -$1598return* Loyalty Programs BNE-PHE -$2041return* Clubs &Lounges REP -$3410* CDG -$4390* Derby (DER) SGN -$3130* Perth (PER) HAN - $3130* Port Hedland(PHE) Denpasar (DPS) Ho ChiMinhCity(SGN) Paris (CDG) Hanoi (HAN) Siem Reap(REP) Extras Extras www.vietnamairlines.com www.flystrategic.com.au Contact Details Contact Details 1300 888028 Website: Website: 135 320 Phone: Phone: Page 26

Vietnam Airlines - VN Strategic Airlines - VC Air China - CA Aerolineas Argentinas - AR Aircalin - SB AirAsia X - D7

Overview Overview Aerolineas Argentinas’ Business AirAsia X is the low-cost long-haul Class is known as Club Condor. arm of Malaysia-based AirAsia This service is available on flights within Argentina of more group, which currently flies from Kuala Lumpur to than one hour and 40 minutes, on most South destinations in Australia (Gold Coast, Melbourne & Perth), American routes and on all International flights. Taipei, China, Korea, India and the UK.

Long-haul Fleet Long-haul Fleet ♦ ♦ B747-400, A340-200, A340-300 A330-300 ♦ A340-300 Cabin Specifications Cabin Specifications ♦ B747-400: 42 seats with a 1 - 1 configuration ♦ ♦ A340-200: 32 seats with a 1 - 1 - 1 configuration A330 - 12 seats with a 2 - 2 - 2 configuration ♦ A340 - 18 seats with a 2 - 2 - 2 configuration

Seat Specifications Seat Specifications ♦ B747-400: 101cm (40") seat pitch ♦ Flatbed seats ♦ Recline 150° ♦ 152cm (60") seat pitch and 51cm (20") seat width ♦ Recline 196cm (77") Luggage Allowance ♦ 2 pieces of checked luggage - 32kgs per piece Luggage Allowance (international); 30kg checked luggage (domestic) ♦ 15kg of checked luggage

Extras Extras ♦ Aerolineas Plus frequent flyer program ♦ Pick A Seat ♦ Personal video screens - up to three movies on a ♦ Priority Check-in & Priority Boarding long haul flight. ♦ Priority Baggage ♦ Combo Meal and Comfort Kit Contact Details Phone: 02 9234 9000 Contact Details Website: www.aerolineas.com.ar

Aerolineas Argentinas - AR Phone: 1300 760 330 Website: www.airasia.com AirAsia X - D7

Overview Overview Aircalin’s Business Class is called Air China is the official flag carrier of the Hibiscus Class. People’s Republic of China. It’s designed to give passengers a truly relaxing atmosphere A new Star Alliance member, Air China has inspired by New Caledonia’s world heritage listed lagoon. recently introduced the brand new Airbus A330-200 aircraft to Enjoy a taste of France from the moment you step on board! its Australian operations. Long-haul Fleet Long-haul Fleet ♦ A330 and A320 ♦ A330-200, A330-300, A340-300, B747-400, B767-300ER, ♦ All aircraft less than seven years old B777-200.

Cabin Specifications Cabin Specifications ♦ A330: 26 seats with a 2 - 2 - 2 configuration ♦ 2 - 2 - 2 configuration ♦ A320: 8 seats with a 2 - 2 configuration Seat Specifications Seat Specifications ♦ 34 Skybed sleeper seats ♦A330: 127cm (50") seat pitch ♦ 124cm (49") seat pitch and 53cm (21") seat width ♦A320: 102cm (40") seat pitch Luggage Allowance Luggage Allowance ♦ 30kg of checked luggage ♦ 30kg per person within South Pacific ♦ 1 piece of hand luggage plus 1 personal item ♦ Piece system applies for routes to North Asia Extras Extras ♦ Frequent flyer program Phoenixmiles ♦ Partner in Flying Blue (Frequent Flyer Program of ♦ Air China is a Star Alliance Member Air France/KLM) ♦ Individual Audio Video on demand ♦ Airport lounges available throughout network Contact Details Contact Details Phone: 02 9232 7277 Phone: 1300 364 181 Website: www.aircalin.com.au Website: www.airchina.com.au Aircalin - SB Air China - CA

2010 Business Class Guide Page 27 Air Niugini - PX Air Tahiti Nui - TN Air Vanuatu - NF Air Mauritius - MK

Overview Overview Air Mauritius’ Business Class offers Air Niugini flies to some 20 modern ‘cocoon seats’ with individual destinations throughout PNG along with services to comfort and fingertip control. destinations in Australia, Asia and the South Pacific. Premium passengers can also access the Amedee Maingard Air Niugini offers daily flights from Brisbane and Cairns to Port Lounge in Mauritius with modern conveniences. Moresby and two flights from Sydney to Port Moresby each week.

Long-haul Fleet Long-haul Fleet ♦ A340-300E, A340-300, A330-200 ♦ B767, B757 aircraft ♦ 4 years old (B767), 10 years old (B757) Cabin Specifications ♦ A340-300: 34 inclined lie flat seats, 2 - 2 - 2 Cabin Specifications ♦ A330-200: 24 inclined lie flat seats, 2 - 2 - 2 ♦ B767: 30 seats with a 2-2-2 configuration ♦ B757: 16 seats with a 2-2 configuration Seat Specifications ♦ ‘New Generation’ inclined lie-flat seats with a Seat Specifications 152cm (60") seat pitch and electronic control ♦ B767: 152cm (60") Seat pitch ♦ B757: 127cm (50") Seat pitch Luggage Allowance ♦ 30kg checked luggage Luggage Allowance ♦ 7kg carry on luggage ♦ 30kg per person within South Pacific

Extras Extras ♦ Kestrelflyer loyalty program ♦ Partner in Qantas Frequent Flyer Program ♦ Some A319 aircraft used on shorter sectors also ♦ Executive Club lounges in PNG & partner lounges offer 16 business class armchairs ♦ Mainscreen movie entertainment

Contact Details Contact Details Phone: 1300 332 077 Phone: 1300 361 380 Website: www.airmauritius.com Website: www.airniugini.com.pg Air Niugini - PX Air Mauritius - MK

Overview Overview Air Tahiti Nui is Tahiti’s Air Vanuatu flies out of Australia to international carrier, operating flights to Sydney, New York, Port Vila from Sydney, Melbourne and Los Angeles, Paris, Auckland and Japan. Brisbane. The flight takes approximately 3.5 hours, offering Business class on Air Tahiti Nui is known as ‘Poerava’ with Melanesian friendliness and warmth from the moment you’re five star service, lots of space and in-flight entertainment. on board. Long-haul Fleet Long-haul Fleet ♦ A340-300 ♦ B737-800 (2008) ♦ Average age is 8 years Cabin Specifications Cabin Specifications ♦ 8 seats with a 2 - 2 configuration. ♦ 24 seats with a 2 - 2 - 2 configuration Seat Specifications Seat Specifications ♦ Armchair seats with a 99cm (39") pitch ♦ Seats recline by between 127° and 150° depending on row and location, with a 135cm (53") seat pitch Luggage Allowance Luggage Allowance ♦ 30kg of checked luggage ♦ 2 pieces of checked luggage up to 32kg each ♦ 2 pieces of hand luggage weighing 7kg per piece

Extras Loyalty Program ♦ Up to six first-run movie features on each flight, as ♦ Qantas Frequent Flyer points may be earned and well as games and music. redeemed

Loyalty Program Extras ♦ Frequent Flyer program called Club Tiare ♦ Inflight magazine - IslandSpirit magazine

Contact Details Contact Details Phone: 1300 732 415 Phone: 1300 780 737 Website: www.airtahitinui.com.au Air Vanuatu - NF Air Vanuatu

Air Tahiti Nui - TN Air Tahiti Website: www.airvanuatu.com

2010 Business Class Guide Page 28 American Airlines - AA Asiana Airlines - OZ Bangkok Airways - PG Alitalia - AZ

Overview Overview Alitalia is Italy’s national American, AMR Eagle, and the carrier, operating to 45 international destinations and 25 AmericanConnections airlines serve 250 cities in 40 countries. domestic ports, with hubs in Rome and Milan. AA is a founder of the oneworld alliance, and members can Alitalia’s long-haul business class is known as Magnifica and earn and redeem frequent flyer miles across the network. is available on both 777 and 767 aircraft.

Long-haul Fleet Long-haul Fleet ♦ B777-200, B767-300ER ♦ B777-200, B747-400, B767 ♦ Average age 7 years (777s)/15 years (767s) Cabin Specifications Cabin Specifications ♦ 37 seats with a 2 - 3 - 2 configuration (777) ♦ B777: 42 seats in a 2 - 2 - 2 configuration ♦ B767: 20 seats in a 2 - 1 - 2 configuration Seat Specifications ♦ Inclined lie flat bed Seat Specifications ♦ 147-154cm (58-61") pitch and width 53cm (21") ♦ B777: Recliner seats with a 152cm (60") seat pitch ♦ B767: Angled lie-flat seats with a 152cm (60") seat pitch Luggage Allowance ♦ 2 pieces of checked luggage, max 23kg per piece ♦ Luggage Allowance 1 piece of hand luggage, 1 personal item ♦ 35kg of checked luggage Extras Extras ♦ Adjustable headrest, ergonomic and ♦ Member of the Skyteam alliance motorised seat controls and privacy divider ♦ ♦ Airport lounges available throughout network Aadvantage loyalty scheme ♦ ♦ Frequent Flyer program called MilleMiglia Admirals Club lounges

Contact Details Contact Details Phone: 1300 304 237 Phone: 07 3329 6060 Website: www.alitalia.com/GB_EN Website: www.aa.com American Airlines - AA Alitalia - AZ

Overview Overview Asiana Airlines is based in Seoul, Bangkok Airways Business Class is called Blue Korea. Established in 1988, Asiana is Ribbon Class. The carrier serves eight one of the world’s youngest airlines. domestic destinations in Thailand and seven Asiana has been awarded a 5 star rating by Skytrax for each of international destinations from its two hubs the past 4 years. at Bangkok Suvarnabhumi & Samui Airport.

Long-haul Fleet Fleet ♦ ♦ B777-200 aircraft operate to Australia Business Class is only available on the Airbus 319 aircraft. Cabin Specifications Cabin Specifications ♦ 35 Business Class seats ♦ 12 seats with a 2 - 2 configuration Seat Specifications Seat Specifications ♦ New Quadra Smartium seat on some services ♦ ♦ Fully flat bed seat with aisle access from all seats Recliner seats with individual screens ♦ Older aircraft offer ‘near-horizontal’ electronically ♦ 119cm (47") seat pitch, 71cm (28") seat width controlled seats ♦ 149-152cm (59-60") seat pitch Luggage Allowance ♦ Seat width 51cm (20.2") ♦ 30kgs checked baggage ♦ 5kgs of hand luggage Luggage Allowance ♦ 30kg of checked luggage Extras ♦ Exclusive check in, priority boarding and Extras baggage claim for premium passengers ♦ Asiana Airlines is a member of the Star Alliance ♦ F/F members entitled to 10kg extra baggage

Contact Details Contact Details Phone: 1300 767 234 Phone: 02 8248 0050 Website: au.flyasiana.com Website: www.bangkokair.com Asiana Airlines - OZ Bangkok Airways - PG

2010 Business 2010Class GuideBusiness Class PageGuide 29 China Eastern - MU China Southern - CZ Delta Air Lines - DL Cathay Pacific - CX

Overview Overview Hong Kong-based Cathay Pacific China Eastern Airlines is based in Airways is part of the oneworld Shanghai, and operates to over 80 alliance and offers the Marco Polo Club frequent flyer scheme. international destinations, and over 330 domestic ports. The airline serves 47 destinations in 29 countries across Asia, The Business Class Kingbed offers comfort and freedom to Africa, Europe, North America and Oceania. work and sleep, with more room, and greater privacy. Long-haul Fleet Long-haul Fleet ♦ B777-300, 777- 330ER, 777-200 and 747-400 aircraft ♦ A340-600, A330-300, A330-200 plus A340-300 and A330-300 Cabin Specifications Cabin specifications ♦ A340-600: 42 seats, 2 - 2 - 2 configuration ♦ B747-400: 24 seats on main deck with a 1 - 2 - 1 ♦ A330-300: 38 seats, 2 - 2 - 2 configuration configuration, upper deck 22 seats with a 1 - 1 config ♦ A340-300: 26 seats with a 1 - 1 - 1 configuration Seat Specifications ♦ A330-300: 41 seats with a 1 - 1 - 1 configuration ♦ A340-600: 60" seat pitch, 20" seat width, 150° ♦ B777-300ER: 41 seats with a 1 - 1 - 1 configuration recline ♦ A330-300: 58" seat pitch, 17.8" seat width, 169° Seat specifications recline ♦ Herringbone seat layout; easy aisle access ♦ Bed length 198cm (78") Luggage Allowance ♦ 30kg checked luggage Luggage allowance ♦ 10kg hand luggage ♦ 30kgs of checked luggage Loyalty Program Extras ♦ Eastern Miles ♦ Up to 100 audio/video on demand movies Contact Details Contact details Phone: 02 9290 1148 Phone: 131 747 Website: www.flychinaeastern.com China Eastern - MU Website: www.cathaypacific.com.au Cathay Pacific - CX

Overview Overview China Southern is the largest Delta Air Lines’ Business airline in the People’s Republic of China and currently the class is called BusinessElite Class. Seats in this cabin are third biggest carrier worldwide. designed for the utmost in comfort and privacy, with each It is also a member of the SkyTeam alliance offering access to suite offering a mini cabin including a fully flat bed, work over 898 destinations in 169 countries. station and television.

Long-haul Fleet Long-haul Fleet ♦ B777-200LR aircraft from Sydney to Los Angeles ♦ A330-300 and A330-200 aircraft currently operate on Australian routes Cabin Specifications ♦ Cabin Specifications 56 seats with a 1 - 2 - 1 configuration ♦ 22 seats with a 2 - 2 - 2 configuration Seat Specifications Seat Specifications ♦ 43 full flat sleeper suites with a 190cm (75") bed ♦ ♦ Cocoon-style minipod 180° flat-bed 111cm (44") seat pitch ♦ ♦ 101 cm (40") seat pitch 50-66cm (20-26") seat width

Luggage Allowance Luggage Allowance ♦ Checked luggage allowance for agent ♦ Three checked in bags of 32kgs per piece. ticketed flights 40kg when tour code 10086A added ♦ 30kg allowance for online direct bookings Extras ♦ On demand first run and popular movies, music, Extras TV programming and video games. ♦ Sky Pearl Club loyalty program ♦ Five course menu ♦ Hubs in both Beijing and Guangzhou ♦ Full sized pillows, duvets, seat power outlets

Contact Details Contact Details Phone: 02 9233 9788 Phone: 1800 144 917 Website: www.flychinasouthern.com Website: www.delta.com China Southern - CZ Delta Air Lines - DL

2010 Business Class Guide Page 30 Ethiopian Airlines - ET Eva Air - BR Fly Solomons - IE Emirates - EK

Overview Overview Emirates is one of the world’s fastest growing Ethiopian Airlines’ Business class is airlines, with a rapidly expanding fleet which called Cloud Nine. The carrier operates will eventually comprise 90 Airbus A380s. flights from Bangkok, Hong Kong and Dubai to its hub Addis Ababa. A lounge is available at the Emirates business class passengers enjoy facilities including Addis Ababa Airport departure hall. lounges around the world and premium onboard service.

Long haul Fleet Long-haul Fleet ♦ A380, B777-300ER, A340-500, A330 ♦ B767, average age 10 years

Cabin Specifications Cabin Specifications ♦ A380: Staggered seating - aisle access from all seats ♦ 42 seats with a 2 - 2 - 2 configuration ♦ B777-300ER: 2 - 3 - 2 configuration ♦ A340-500: 2 - 2 - 2 configuration Seat Specifications ♦ 132cm (52") seat pitch and 30cm (12") recline with Seat Specifications a foot rest ♦ A380: 76 fully flat seats with a 99-121cm (39" - 48") seat pitch and 47cm (18.5") seat width ♦ B777-300ER: 42 new generation flat beds Luggage Allowance ♦ A340-500: 42 reclining seats ♦ 2 pieces of 32kg luggage on flights across the Atlantic from the USA Luggage Allowance ♦ 40kgs of checked luggage Loyalty Program ♦ ShebaMiles program ♦ Extras Allows members to earn on non code share Lufthansa sectors ♦ Chauffeur drive for premium passengers Contact Details Contact Details Phone: 1300 600 001 Phone: 1300 303 777 Website: www.ethiopianairlines.com Website: www.emirates.com/au Ethiopian Airlines - ET Emirates - EK

Overview Overview Eva Air calls its Business Class offering Flysolomons hub is in Honiara, Solomon Premium Laure Class. Islands and flies domestically as well as The airline’s hub is in Taipei and Eva Air flies to Europe and to Brisbane, Nadi and Port Vila using the Middle East, Mainland China, North & South East Asia, leased aircraft. America as well as to Brisbane. Flights to Honiara from Brisbane depart three times a week.

Long-haul Fleet International Fleet ♦ B747-400, A330-200, B777-300ER ♦ B737-300

Cabin Specifications Cabin Specifications ♦ B747-400: 36 lie flat seats, 2 - 2 - 2 format ♦ The aircraft has seating for up to 130 passengers ♦ A330-200: 24 inclined lie flat seats, 2 - 2 - 2 format in a variable Business and Economy class seating ♦ B777-300ER: 42 inclined lie flat seats, 2 - 2 - 2 format configuration Seat Specifications Luggage Allowance ♦ B747-400: 111cm (44") seat pitch ♦ ♦ A330-200: 111cm (44") seat pitch 30kg checked luggage ♦ B777-300ER: 111cm (44") seat pitch ♦ 7kg carry on luggage

Luggage Allowance Extras ♦ Solomon Airlines is a full service airline offering ♦ 30kg checked luggage complimentary meals and beverages on all of its ♦ 7kg carry on luggage international sectors ♦ Free quarterly ‘Solomons’ magazine in flight Extras ♦ Business class guests can use lounges at Nadi ♦ Evergreen Club loyalty program and Brisbane airports

Contact Details Contact Details Phone: 02 9267 8872 Phone: 1300 894 311 Website: www.evaair.com Website: www.flysolomons.com Eva Air - BR Fly Solomons - IE

2010 Business Class Guide Page 31 Jetstar - JQ Japan Airlines - JL Jet Airways - 9W Gulf Air - GF

Overview Overview Gulf Air’s Business class is called Falcon JAL is a member of the oneworld Gold. The carrier operates flights to Europe, alliance, and calls its Business the Middle East and Africa from its hub in Class Executive Class. The airline has hubs in Tokyo, Osaka Bahrain. Full fare paying Falcon Gold and Nagoya, and flies to the USA, Hawaii, South America, passengers get priority for sleeper seats where available. Europe, Australia, South East Asia, Canada, New Zealand, and the Middle East.. Long-haul Fleet Long-haul Fleet ♦ A340-300, A330-200, B777 ♦ B747-400, B777-200, B777-300 ♦ Average age 10 years

Cabin Specifications Cabin Specifications ♦ B747-400: 55-91 reclining seats, 2-3-2 configuration ♦ Gulf Air is currently reconfiguring its premium ♦ B777-200ER: 50-82 seats, 2-4-2 configuration cabins, combining the previous first and business class to offer either 1 - 2 - 1 and 2 - 2 - 2 configurations Seat Specifications Seat Specifications ♦ A747-400: 157cm (62") seat pitch, 52cm (20.5") wide ♦ 124cm (49") pitch and 81cm (32") seat width ♦ B777-200ER: 96cm (38") seat pitch, 47cm (18.5") wide ♦ Some seats recline into a fully flat bed Luggage Allowance Luggage Allowance ♦ 2 pieces of checked luggage (23kg each) ♦ 1 piece of hand luggage, plus 1 briefcase max 9kg ♦ 10kg of hand luggage ♦ 40kg checked luggage Loyalty Program Extras ♦ JAL Mileage Bank ♦ Individual attention of the inflight Sky Chef Contact Details Contact Details Phone: 1300 525 287 Phone: 1300 366 337 Website: www.gulfair.com Website: www.jal.com Japan Airlines - JL Gulf Air - GF

Overview Overview Jet Airways StarClass is Jetstar’s International Business Class is called Premiere Class. Business Class and is offered on The airline operates to 44 Indian domestic cities and 19 Jetstar’s A330-200. StarClass is international destinations with hubs in Delhi, Mumbi and available on flights to Hawaii, Phuket, Bangkok, Tokyo, Chennai, providing world class service and Indian hospitality. Osaka and on selected flights to Bali.

Long-haul Fleet Long-haul Fleet ♦ A330-200 and B777-300 ♦ A330-200 (7 aircraft)

Cabin Specifications Cabin Specifications ♦ A330-200: 1 - 1 - 1 configuration ♦ 38 seats with a 2 - 3 - 2 configuration ♦ B777-300: 1 - 2 - 1 configuration Seat Specifications Seat Specifications ♦ 76cm (30") seat pitch ♦Herringbone seat layout – lie flat (180°) on ♦ Fold out footrest selected routes Luggage Allowance Luggage Allowance ♦ 30kg of checked luggage ♦ 35kg of checked luggage ♦ 10kg of hand luggage

Loyalty Program Extras ♦ Codeshare with Qantas, points on the Qantas ♦ Power outlets Frequent Flyer program can be swapped with the ♦ Adjustable lumbar support and headrests with Jet Airways JetMiles scheme. wings

Contact Details Contact Details Phone: 1300 304 553 Phone: 13 15 38 Website: www.jetairways.com Website: www.jetstar.com Jet Airways - 9W Jetstar Airways - JQ

2010 Business Class Guide Page 32 Korean Air - KE LOT Polish Airlines - LO Malaysia Airlines - MH Kenya Airways - KQ

Overview Overview Kenya Airways calls Business Class A true value for money travel option Premier World. with a fleet of 129 aircraft, Korean Air is one of the world’s The airline flies to North, West, Southern and Eastern Africa, top 20 airlines. Europe and Asia, and has its hub in Nairobi. The airline is currently in the process of refurbishing its Business passengers can access the Simba Lounge in Nairobi. aircraft.

Long-haul Fleet Long haul fleet ♦ B777-200ER, B767-300ER ♦ A300-600, A330-200, A330-300, B747-400, B777-200, B777-300; A380 and 787s on order Cabin Specifications ♦ B777-200ER: 28 fully flat bed seats with a 2-3-2 Cabin Specifications configuration ♦ A300-600: 22-24 recliner seats, 2 - 2 - 2 configuraion ♦ B777-200: 28 recliner seats, 2 - 3 - 2 configuration Seat Specifications ♦ B777-200ER: 193cm (76") seat pitch, 56cm (22") wide Seat Specifications ♦ Prestige Class offers Prestige Plus Seat Luggage Allowance ♦ Bed-style seat reclining to 170° ♦ 190cm long and 71cm wide seats ♦ 2 pieces, 32kg each checked luggage ♦ 10kg carry on luggage Luggage Allowance Extras ♦ 30kg checked luggage ♦ Flying Blue loyalty program ♦ Multi-channel inflight entertainment Loyalty Program ♦ In-seat laptop power points ♦ Skypass - Korean Air’s Frequent Flyer Program ♦ Free to join & earn miles with Skyteam partners Contact Details Phone: (02) 9767 4304 Contact Details Website: www.kenya-airways.com Phone: (02) 9262 6000 - Sydney Office Website: www.koreanair.com Korean Air - KE Kenya Airways - KQ

Overview Overview LOT Polish Airlines is the national carrier Malaysia Airlines has of Poland, and operates flights throughout an extensive worldwide Europe as well as across the Atlantic and to network offering flights from a number of Australian ports North Asia. connecting through to Asia, Europe and North America via its LOT’s network is based in the Polish capital of Warsaw. Kuala Lumpur hub. MH business class is called Golden Club.

Long-haul Fleet Long-haul Fleet ♦ B767-300ER ♦ B747-400, B777-200, A330-330 and A330-200 ♦ Average age is 17 years ♦ Average age: 13 years (B747), 11 years (B777), 14 years (A330) Cabin Specifications ♦ 18 seats with a 2 - 2 - 2 configuration Cabin Specifications ♦ B747: 41 lie-flat seats with a 2 - 3 - 2 configuration Seat Specifications ♦ B777: 35 lie-flat seats with a 2 - 3 - 2 configuration ♦ “Cocoon shell armchairs” with electric controls ♦ A330: 44 recliner seats with a 2 - 2 - 2 configuration ♦ 132cm (52") seat pitch and recline to about 169°, with a 46cm (18") seat width Seat Specifications ♦ B747: Flatbeds with a 147cm (58") seat pitch Luggage Allowance ♦ B777: 191cm (75") seat pitch. Curved shell seats ♦ 35kg of checked luggage. Two pieces of luggage transform into a flat bed tilted at a 9° incline allowed on flights to North America. Luggage Allowance Extras ♦ 30kg of checked luggage ♦ Member of the Star Alliance. ♦ LOT is a fully integrated partner of the Miles & Extras More loyalty scheme operated by Lufthansa ♦ Golden Lounges at most ports

Contact Details Contact Details Phone: 1300 304 671 Phone: 132 627 Website: www.lot.com Website: www.malaysiaairlines.com Malaysia Airlines - MH LOT Polish Airlines - LO

2010 Business Class Guide Page 33 Royal Brunei Airlines - BI Singapore Airlines - SQ South African Airways - SA SriLankan Airlines - UL

Overview Overview Royal Brunei operates flights from Australia Singapore Airlines is one of the major through to Brunei and onwards to Asia, the UK carriers flying to Australia and was the and the Middle East. This year the airline has first airline to operate the . added Boeing 777-200ERs with new SkyDreamer The award-winning business class cabin has received many business class seating. accolades and offers the widest seats in the sky. Long-haul Fleet ♦ A380, A340-500, A330-300, B777, B747 Long-haul Fleet ♦ Average age: 3 years (A380), 7 years (A340 and B777) ♦ B777-200ER, B767-300ER ♦ Average age: 8 years (B777), 17 years (B767) Cabin Specifications ♦ A380: 60 forward facing seats with a 1 - 2 - 1 Cabin Specifications configuration ♦ B777: 30 seats with a 2-2-2 configuration Seat Specifications Seat Specifications ♦ A380: Fully flat bed, 86cm (34") seat width and ♦ Lie-flat seats, 144cm (57") seat pitch, 53cm (21") 140cm (55") seat pitch seat width, personal screens and in-seat power Luggage Allowance Luggage Allowance ♦ 30kg of checked luggage ♦ 30kg of checked luggage Extras Extras ♦ Member of the Star Alliance ♦ Royal Brunei is a ‘dry’ airline so no alcohol is ♦ Frequent Flyer program called KrisFlyer served on board ♦ Over 1000 entertainment options and audio-video ♦ More than 600 hours of in-flight entertainment on demand ♦ Frequent Flyer program called Royal Skies ♦ Menus designed by International Culinary Panel

Contact Details Contact Details Phone: 07 3017 5000 Phone: 13 10 11 Website: www.bruneiair.com/australia Website: www.singaporeair.com Singapore Airlines - SQ Royal Brunei Airlines - BI

Overview Overview South African Airways Business SriLankan Airlines flies Class, known as Premium Class, is to Europe, the Middle East, West Asia, North Asia and South- designed to give passengers a truly East Asia from its hub in Colombo. memorable experience inspired by the warmth SriLankan business class combines impeccable hospitality of the African continent. with the finest in facilities. Long-haul Fleet Long-haul Fleet ♦ A340-200, A340-300e and A340-600 ♦ A340-300, A330-200 ♦ Average age: 5 years ♦ Average age: 13 years (A340s), 10 years (A330s)

Cabin Specifications Cabin Specifications ♦ 24 seats with a 2 - 2 - 2 configuration ♦ A340: 18 seats with a 2 - 2 - 2 configuration ♦ A330: 12 seats with a 2 - 2 - 2 configuration Seat Specifications ♦ Award-winning flat-bed seat with a 180cm (73") Seat Specifications seat pitch and 59cm (24") width. ♦ Recliner seats with a 121cm (48") seat pitch

Luggage Allowance Luggage Allowance ♦ 30kg of checked luggage ♦ 35kg of checked luggage

Loyalty Program Loyalty Program ♦ Frequent Flyer program called Voyager ♦ Frequent Flyer program called FlySmiles

Extras Extras ♦ Member of the Star Alliance ♦ On-board satellite phone service for US$5/minute ♦ Airport lounges in all major South African cities ♦ On-board fax machine and laptop charging station ♦ Codeshares on QF Sydney flights to Johannesburg ♦ 18 movie and TV channels

Contact Details Contact Details Phone: 1300 435 972 Website: www.flysaa.com Phone: 1300 304 709 Website: www.srilankan.lk South African Airways - SA SriLankan Airlines - UL

2010 Business Class Guide Page 34 SWISS International Airlines - LX TAM Brazilian Airlines - JJ

Overview Overview SWISS International Air Lines is TAM Airlines is a member of the Star affiliated with German carrier Alliance, and is based in Brazil. Lufthansa, and offers a modern The airline operates flights to 43 business class product on long-haul and intra-European destinations across Brazil, as well as 18 ports in services from its hubs in Geneva and Zurich. the United States, Europe and South America.

Long-haul Fleet Intercontinental Fleet ♦ A330-200 and A330-300, A340-300 ♦ B777, A340, A330, B767 ♦ Average age: 6 years (A330s), 9 years (A430s) ♦ Average age: 2 years (B777), 7 years (A330/340)

Cabin Specifications Cabin Specifications ♦ A330: 45 seats with a 2 - 2 - 1 configuration ♦ B777-300 aircraft 63 seats in a 2 - 3 - 2 layout ♦ A340: 48 seats with a 2 - 2 - 2 configuration Seat Specifications Seat Specifications ♦ Fully 180° reclining flat beds which are 52cm ♦ All A330s have new 200cm (78") long flat beds, (20") wide with a seat pitch of 160cm (63"). which will also be fitted into A340s by 2011. A340s currently have beds with a 13° incline. Luggage Allowance ♦ 2 pieces of checked baggage max 32kg each Luggage Allowance ♦ One carry on bag plus one personal item up to 5kg ♦ 30kg of checked luggage on Asia flights. Extras Extras ♦ TAM Fidelidade loyalty program ♦ Member of the Star Alliance ♦ TAM is a member of the Star Alliance ♦ SWISS is a fully integrated partner of the Miles & ♦ Premium lounges available More loyalty scheme operated by Lufthansa. ♦ On-demand in-flight entertainment

Contact Details Contact Details Phone: 1300 724 666 Phone: 02 8080 5622 Website: www.swiss.com Website: www.tam.com.br TAM Brazilian Airlines - JJ TAM Swiss Int’l Airlines - LX

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cruise publication, distributed by Travel Daily’s 2010 Business Class Guide is a publication of Travel Daily, Australia’s leading travel industry publication - available by email every Tuesday. subscription for people in the travel industry - details at www.traveldaily.com.au. Contributors to this special issue included Jenny Piper, Lisa Maroun, Magda Herdzik, Chantel Long and Bruce Piper. click here This guide was compiled in July 2010 from information provided by the www.cruiseweekly.com.au airlines and publicly available on the internet. E. & O.E. Travel Daily PO Box 428, West Ryde NSW 1685 Tel: 1300 799 220

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