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Annual Report 2020

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Annual Report 2020 7. PROGRESS IS IMPOSSIBLE WITHOUT CHANGE and those who cannot PROGRESS change their minds cannot GEORGE BERNARD IS IMPOSSIBLE change anything. SHAW WITHOUT CHANGE and those who cannot change their minds cannot GEORGE BERNARD change anything. SHAW 1 ABOUT BTC SUSTAINABILITY 1. Corporate Information 6 REVIEW Milestones 7 5. Board of Directors 62 Mission 9 Executive Management 68 Vision 9 Human Resources Report 74 Values 10 Stakeholder Engagement Products and Services 12 Report 80 Business Structure 14 Corporate Social Investment Organisational Structure 15 Report 82 BTC @ 40 2. 40 years of progress: 16 A journey of our digital GOVERNANCE transformation as we 6. Corporate Governance 94 position ourselves for the Compliance with the 106 What's future. Corporate Governance Code inside this Risk Management Report 114 Report PERFORMANCE SUMMARY 3. Performance Highlights 32 Chairperson’s Statement 34 FINANCIAL REVIEW Managing Director’s Overview 120 Statement 40 7. Ten Year Review 122 Current Year Review 124 STRATEGIC PERFORMANCE 4. REVIEW Strategic Intent and 48 Strategic Themes Strategic Focus To 2020 50 Strategic Performance 50 Update Commercial Unit Review 53 Technology Unit Review 57 2 ANNUAL FINANCIAL 8. STATEMENTS Board Approval of the Annual 136 Financial Statements General Information 137 Director’s Report 138 Independent Auditor’s Report 140 Statement of Profit or Loss 150 and Other ComprehensiveIncome Statement of Financial Position 151 Statement of Changes in Equity 152 Statement of Cash Flows 154 Accounting Policies 155 Notes to the Financials 181 Shareholder Analysis 218 Notice of AGM 219 Proxy Form 221 Notes to Proxy 222 3 4 BTC is a proudly Botswana business that strives to operate and deliver to a truly international standard. In this section, we share more about our business, our history and the very essence of our brand. ABOUT BTC General information 6 1. Milestones 7 Mission 9 Vision 9 Values 10 Products and Services 12 Business Structure 14 Organisational Structure 15 5 ANNUAL REPORT 2020 CORPORATE INFORMATION Botswana Telecommunications Corporation Limited (BTC) Incorporated in the Republic of Botswana Company Registration number: BW00000748937 ( previously C02012/12936) Registered Office Megaleng House, Khama Crescent, Plot 50350 P O Box 700, Gaborone, Botswana Transfer Secretaries Central Securities Depository Company of Botswana (CSDB) Postal address: Private Bag 00417, Gaborone Physical address: Plot 70667, 4th Floor, Fairscape Precinct, Fairgrounds Telephone: +267 367 4400 /11/12 Contact: Masego Pheto Auditors Ernst & Young 2nd Floor, Letshego Place, Khama Crescent P O Box 41015, Gaborone, Botswana Company Secretary Sidney Mganga Bankers • Absa Bank Botswana Limited • African Banking Corporation Botswana Limited • Bank Gaborone Limited • First National Bank Botswana Limited • Stanbic Bank Botswana Limited • Standard Chartered Bank Botswana Limited 6 Key Milestones 1980 | Botswana Telecommunications 2008 | BTC launches its 2017 | BTC launches Corporation was formed through mobile service under 4G network and an Act of Parliament from the the brand name “be currently has over then Department of Post and MOBILE” four hundred (400) Telecommunications Department. 4.5G sites covering major villages and 1981 | The Earth Station was towns, providing Botswana’s widest commissioned in 1980 connecting 2012 | Botswana Government and fastest 4.5G network. Botswana to overseas directly. announces separation of network A new Telex exchange was also assets from BTC into a special purpose 2017 | BTC embarks on network commissioned. vehicle and announces privatization transformation project plan for BTC within 2 years. 1987 | MDP I completed, bringing 2018 | BTC launches new converged digital technology to Botswana for the 2013 | BTC is incorporated as a limited billing platform to improve efficiency first time. International Direct Dialing company under the Companies Act and service delivery. was introduced. Telephone access 2003. lines grow to 11,700. 2019 | BTC 2014 | BTC completes its obligation commissions the 1989 | BTC declares and pays a to transfer the network assets to Sentlhaga Data dividend to the Government of Botswana Fibre Network (BoFiNet) Centre and launches Botswana. and readies for privatisation. improved VSAT capabilities. 1991 | Main Development Programme linking Maun, Kasane and Ghanzi to 2020 | Enhanced customer experience the main communications network 2016 | BTC – BTC launches a programme to completed. Ghanzi receives the first lists on the invigorate BTC’s internal culture automatic telephone service for the BSE, becoming and customer experience to drive a first time. the first and positive trajectory into the future. only telecommunications service 1999 | BTC in partnership with provider listed on the local bourse. the Botswana Government The privatisation and listing was embarks on a Rural Infrastructure was oversubscribed 1.68 times and Development Programme (Nteletsa) remains one of the most iconic and to bring telecommunication historic IPOs in Botswana. The listing services to previously under-served brought over 50,000 Batswana communities.; covering over 127 shareholders to BTC, thus providing villages. BTC enters into interconnect economic inclusion and wealth and backhaul network agreement creation opportunities for citizens. with mobile operators. 2016 | BTC integrates its beMOBILE 2007 | BTC awarded a Public and BTC brands into one, reflecting Telecommunications Operator license. its position as a one-stop shop communication business. BTC no longer goes to market as beMOBILE, fixed lines or Broadband, but as one united BTC, with a single refreshed brand. 7 ANNUAL REPORT 2020 ABOUT BTC Botswana Telecommunications Corporation Limited (BTC) is a Botswana Stock Exchange Limited (BSEL) listed communications service provider offering fixed (voice and data), mobile (voice and data) and broadband services to individual consumers, enterprises and other licensed service providers. BTC has interconnections and relationships with multiple service providers in the region, making it a trusted partner for provisioning of services to neighbouring countries and as a transit partner for transit products and services. 8 Purpose To provide superior communications solutions to Batswana anywhere and everywhere to enable them to live connected Vision Mission Market leader in We provide superior communication customer experience through superior services communication solutions 9 ANNUAL REPORT 2020 ABOUT BTC Values We uphold the following values in all our dealings with customers and key stakeholders 10 1 Teamwork 2 Ownership We work effectively We exhibit a sense of and efficiently pride in the work we do collaborate in the and take accountability workplace in pursuit for the quality of our of a common goal. efforts and the organisation as a whole. Simplicity 3 Delivery 4 Innovation 5 We provide2017 BTC seamless,launches We commit to the best We are agile and easy4G to network understand customer experience able to adapt to solutions and through effective, and embrace services to both our efficient and agile environmental external and internal service delivery within changes. customers. defined timeframes. 11 ANNUAL REPORT 2020 ABOUT BTC Products and Services Our product portfolio offers mobile and fixed solutions through which our customers have access to voice, SMS and broadband data products. We offer mobile and fixed products through prepaid and post-paid packages. While our customer profile is predominantly prepaid, mainly due to customers’ appreciation of the flexibility of the prepaid offering, the post-paid route offers the customer substantial benefits. BTC also provides customers with value-added services such as caller ring tones (CRBT), airtime credit, bulk SMSes and Magic Voice. The intention is to introduce more value-added services and content to enhance customers’ experience of our products and to ensure that they are always connected. 12 We offer solutions to individual We provide residential solutions customers, including mobile voice, including broadband and fixed voice data and SMS offers. The primary focus lines. We ensure that everyone is on data bundles, Mobile Financial can live connected, enjoying the Services (SMEGA) and Value- convenience that voice Added Services (VAS) as and internet services we aim for greater can bring for convenience and entertainment, inclusion. leisure and more. er @ m H u o s m n o e C @ t o h G e e Of th fice On Our on-the- go suite of BTC has solutions solutions includes for customers ranging Post-Paid/contract- from SMEs to large based solutions, SIM-only corporates, from single office packages and a Build-Your-Own- set up to multi-office connectivity Bundle (BYOB) Post-Paid product that services. Our broadband solutions allows customers to customise their meet the needs of any business. mobile package based on their needs. 13 ANNUAL REPORT 2020 ABOUT BTC Business Structure BTC has three distinct operational areas comprising: TECHNOLOGY UNIT, COMMERCIAL UNIT AND SUPPORT UNIT The Commercial unit comprises: The Commercial Unit of the business comprises Marketing, Consumer Sales, Enterprise Sales and Service Quality. The Marketing division is responsible for ensuring we take the right products to the market per segment. Consumer Sales focuses on the Retail and SME segments, whereas Enterprise Sales focuses on corporate, parastatals and Government and resellers. The unit is focused on revenue growth and ensuring service quality. The Technology Unit:
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