SERVICES AVALIABLE OUR PRACTICE AREA

 Baby Clinic (8 week check) , Tyseley, , Springfield, , Acocks SPRINGFIELD  Immunisations Green, Shirley, Solihull and Olton and other areas at the discretion of Dr.  Quit Smoking Clinic

 Phlebotomy (blood testing)  Physiotherapy Local walk-in centres are generally open 8am-8pm. If your GP MEDICAL  Travel Advice & Vaccinations surgery is closed it is better to attend a walk in centre than A&E for an issue you consider urgent but is not a medical  Joint Injections emergency e.g minor cuts and wounds.  Minor Operations Sparkhill Primary Care Centre, 856 Stratford Road, Sparkhill, PRACTICE

 Cryotherapy (Freezing Treatment) , B11 4BW

 Unlike your GP at the practice however, doctors at a walk in Family Planning including coil fitting

 ECG centre do not have the benefit of seeing you on a regular basis, or have access to your medical records. You are more 739 - 741  Spirometry likely to be assured of continuity of care, effective treatment  Long Term Conditions/ Chronic Disease of ongoing or long-term conditions, and personal doctoring STRATFORD ROAD Clinics: at your GP surgery. SPRINGFIELD Diabetes, Asthma/COPD, Heart It is wise therefore to always contact your GP surgery, at all BIRMINGHAM Disease, Epilepsy, Hypertension, times, with your health needs before going to a walk in centre or A&E. Doctors at the surgery will be able to advise Thyroid, Depression, Cancer, B11 4DG you if you do need to attend the A&E department.

Dementia, Mental Health etc APPOINTMENTS 0121 778 4422

GENERAL ENQUIRIES 0845 073 0398 NHS DIRECT

REPEAT PRESCRIPTIONS 0121 778 4321 NEW PATIENTS ARE All services can be accessed by any number For health advice and information 24 hours a day,

365 days a year, just dial... WELCOME TO REGISTER FAX 0121 702 2662/

111

All new patients and their families are welcome;

from any landline or mobile phone free of charge.

please just ask at reception. Final acceptance is at

the discretion of Dr.

[proof of ID & residence required] SUGGESTIONS, COMMENTS & COMPLAINTS “We don’t just help, we care”

Springfield Medical Practice aims to give a friendly and Dr V.K RAJPUT professional service to all our patients. However, if you have

any concerns about any aspect of our service, please let us MBChB, DRCOG, MRCGP,

know. Your GP, the Practice Manager or our reception staff FPCert., MSc.

Disabled parking is available in the car park. The will be happy to help. entrance to the surgery is level with no steps. There In the majority of cases, concerns can be resolved in-house Dr (Mrs) S. RAJPUT quite easily. However, if you feel we have not dealt with the is a disabled toilet and baby changing facilities on MBChB, DRCOG, MRCGP, the premises. There is some space for prams, issue and you wish to go further, you may contact Patient Advice and Liaison Service (PALS), which can help resolve DFSRH. pushchairs and a wheelchair. Reception staff will be

issues before they become formal complaints. pleased to give any assistance required. To speak to a PALS officer, ring (0800) 328 3205 WEBSITE: www.springfieldmedicalpractice.co.uk

DOCTORS SURGERY OPENING HOURS TEACHING & TRAINING

Springfield Medical Practice is a husband & wife Monday - Friday: 9.00 – 1.00pm & 2.00 – 6.30pm, All staff are trained in their various disciplines, receive teaching practice; established since 1990. (Wednesday open till 7.00pm) annual appraisals and have ongoing educational training

Dr V Rajput & Dr (Mrs) S Rajput are graduates from (Thursday closed after 1.00pm) to maintain and further enhance their skills. Most of our

Leicester University Medical School, with higher staff are able to communicate in several different DOCTOR CONSULTING HOURS languages to accommodate patient needs. qualifications from the University of Birmingham.

At Springfield Medical Practice we aim to deliver high [BY APPOINTMENT] Since 1997, the Practice has been committed to passing on its special medical expertise in respect of training and quality health care, from a professional, well-trained, MORNINGS EVENINGS motivated team in a happy and friendly atmosphere. Our education of GP Registrars (who are qualified doctors) & Monday 9.20 - 12.30pm 4.00pm – 6.00pm Birmingham Medical School Students (training to become Primary Health Care Team (GPs, Nurse, HCA, Admin Staff) Tuesday 9.20 - 12.30pm 2.00pm – 3.00pm doctors). Selective research is conducted at the practice. provides our patients with comprehensive and high

CHRONIC DISEASE CLINIC

quality medical services and makes effective and 4.00pm – 6.00pm The Practice closes every Thursday afternoon (after 1pm) economic use of both financial and clinical resources. for staff and doctors professional training development. Wednesday 9.20 - 12.30pm 2.00pm – 5.00pm

The Doctors have been practicing from the current PHYSIOTHERAPY

EMERGENCIES premises since 1996. The specifically designed premises 5.30pm – 7.00pm are welcoming and include facilities for the disabled. EXTENDED EVENING SURGERY Your nearest A&E department is University

We encourage people to take responsibility for their own Thursday 9.20 - 12.30pm CLOSED Hospital & Heartlands Hospital; open 24 hours.

health and well-being, whilst treating those who become For professional development

ill with care, compassion and personal skill. Friday 9.20 - 12.30pm 2.00pm – 3.00pm HOME VISITS

CHRONIC DISEASE CLINIC Drs V & S Rajput have been approved by the Birmingham 4.00pm – 6.00pm Only patients who are too ill to attend the surgery should South Central Clinical Commissioning Group to provide: request a home visit. Please phone full details to the

 General medical & surgical services. *PLEASE ARRIVE FOR APPOINTMENTS ON TIME & PLEASE practice before 10.30am (if possible).

 Antenatal/ Post-natal care. CANCEL APPOINTMENTS IF NO LONGER REQUIRED* Please remember the doctor can see five patients in the

 Family Planning Services. surgery in the time it takes to make one home visit.

 Minor Surgery procedures. PRIVATE CONSULTATIONS for patients not REPEAT PRESCRIPTIONS  Child Health Surveillance/ checks.

Both Doctors are very interested in all aspects of Primary registered with the practice are also available To help the efficient management and distribution of

Healthcare, including Preventative Medicine and Health repeat prescriptions, patients are asked to request them

Promotion for their patients. Both Doctors are multi- NURSE CONSULTING HOURS in writing, at least 48 hours in advance. Only lingual (English, Punjabi, Hindi and Urdu). prescriptions, which have been prearranged, will be PRACTICE NURSE IS AVAILABLE BY APPOINTMENTS AS WELL accepted by telephone. STAFF MORNINGS:

Supervisor: Steve New [Practice Manager] Monday, Wednesday, Thursday 9.30am – 1.00pm PATIENT RIGHTS & RESPONSIBILITIES

AFTERNOONS: 2.00pm – 3.00pm Sham Begum [Staff Supervisor] Under the Data Protection Act 1998 and the Human Tuesday, Friday CHRONIC DISEASE CLINIC Receptionists: Val, Ruvimbo, Harprit Rights Act 1998, all of the information given in your GP 3.00pm – 5.00pm Secretary: Harprit consultation is held in confidence. The GP has a right to EVENINGS: Alternate weeks breach this confidentiality if you pose a threat to others. Practice Nurse: Mrs Rona Pawaroo Wednesday 5.30pm – 7.00pm

Violence or abuse of any kind expressed to any member Health Care Assistant: Mrs Valerie Thompson

Additional Doctors: Dr Moss [Sessional Doctor] Nurse is available for: of staff will not be tolerated. The patient responsible is at

Health Checks, Smoking & Exercise Advice, Cholesterol & risk of being removed from the practice. Dr Stanton [Sessional Doctor] BP Checks, Weight Advice, Smears, Injections – Travel If any patient would like to express a preference of Practitioner, GP Registrar Advice, Wound Care, Asthma Checks, Diabetic Checks. this can be requested at Reception.