DENNIS MITCHELL Chief Executive Officer Chief Investment Officer Ways Customer Starlight Capital Engagement 7 Impacts Profits
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DENNIS MITCHELL Chief Executive Officer Chief Investment Officer Ways Customer Starlight Capital Engagement 7 Impacts Profits WINNERS’ CIRCLE + Become Tech Savvy with a Few Urbanization Simple Tips and the Future of Business THE KEY TO HEALTHY RELATIONSHIPS Life insurance for all your needs A Christian Ministry of Mercy and Love GET HELP DONATE VOLUNTEER We welcome individuals and families to access spiritual, relational, and practical resources in a journey towards hope and transformation. 416-923-8872 www.scottmission.com OVERVIEW FALL/WINTER 2019 Editor’s Message Cover Story Dennis Mitchell Business Urbanization And The Future Of Business Unlearning A Skill That Is Hurting Your Business 7 Ways Customer Engagement Impacts Profi ts Tommy Hilfi ger W IN N Anne Day E R S ’ C I Timbaland R C L E Lauren Shirreffs 2 the EDGE Fall | Winter 2019 OVERVIEW FALL/WINTER 2019 Money & Finance Crash Course On Cash Flow Management Financial Ratio Analysis Startup Starting A Consultation Company Crafting A Creative Small Business Technology 5 Features Of CRM Software You Didn’t Know You Needed Valuable Tech Shortcuts Lifestyle & Luxury Womenswear Trends The Master Key To Healthy Relationships Travel Infographic: The Facts Of Luxury Travel Ethiopia Fall | Winter 2019 the EDGE 3 GET THE EDGE AND BECOME AN EDGE LEADER DENNIS MITCHELL Chief Executive Officer Chief Investment Officer Ways Customer Starlight Capital Engagement 7 Impacts Profits WINNERS’ CIRCLE + Become Tech Savvy with a Few Urbanization Simple Tips and the Future of Business Digital And Print Issues Are Available Online At Print Geo THE KEY TO HEALTHY www.theedgeleaders.com/subscribe Target Drop RELATIONSHIPS PURCHASE AT Chapters Indigo Bookstores Nationwide Social Media Management Digital Strategies E-Books + VISIT OUR NEW ONLINE DIRECTORY AND ATTRACT NEW CUSTOMERS Subscription www.theedgedirectory.com Fall/Winter 2019 Founder & Editor-in-Chief: Jennifer M. Williams President Curtis G. Ellis Editorial Assistant Assistant Editor Content Writer Shirley Graham Alex Correa Dontei Wynter Creative Director Creative Designer Graphic Designer Armis N. Goodarzi Dwayne Pompey Fiorella Cornacchia Editorial Contributors Financial Services Offi ce Coordinator Sean Plummer, Jinglin Liu, Joseph Gomes | Finance Marzena Herrera Dave Gordon, Marcus Medford, Rutanshi Parikh | Payroll and Finance Rob Shapiro, Rhea Braganza, Marketing & Public Relations Lisa Day, Josephine Mwanvua, Accounting & Auditing Jack Liu | Director of Marketing Orville Green, Robyn Karmazyn, Wei Shi | Accounting Assistant Moses Orang | Director of Advertising Gillian Robinson, Avril Roberts, Zaida Ricafrente | Chief Financial Offi cer Shamar King | Marketing Consultant Michelle Novielli, Maureen Simpson Taxation Advertising & Sales Business Development Eleanor Arambulo, Gladys Pierera, Norma Lee George Williams | Chief Operating Offi cer Meretes Galvez-Ver, Monal Nandu Walter De La Rosa Kanika Bhatia | Offi ce Supervisor Catherine Lazure Online Content Consultants Customer Relations Althea Bloomfi eld Recruitment & Staffi ng Archana Keshari, Angelique Cortez, Karen Scott Leo Ikeson | Recruiter Cristina Santos, Joyti Bhatia, Vincento Corey Indega Gajendran | Recruiter Nasia Sukhra, Puja Karan, Walwala Zareer | Staffi ng Assistant Urvi Lakhia Technical Support Damion Smith | IT Support Administration & Support Research Assistants Michael Kukasch | IT Support Laurette Kabongo Rosalee Edwards Lydia Eshak Vivian Heron Data Processing Mara Balmes Kanupriya Bhanot Debasmita Mukherjee Interns Shilpi Bhardwaj Aayushi Kumar Nasha Patel Jennifer Morales Web Development Shivy DIT Web Solutions Inc. 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Fall | Winter 2019 the EDGE 5 EDITOR’S MESSAGE Turning the Page: Refl ecting and Projecting efore we embrace the New and heart-searching -- and with some help decision was particularly important with Year, let’s take a moment to and support from employees, friends, people whom I had not met or even refl ect on both our challenges and family -- I managed to achieve two knew, and others that I had not seen or and accomplishments of 2019, of the main items on my list. communicated with in a very long time. as a prelude to planning for even greater success in the On the business level, my primary goal My connection across the fi ve current coming year. was to relocate our staffi ng and publication generations of my family-tree was especially B offi ce to new premises but also within important to me. I understand that my aging This rapidly closing year has provided one proximity to our other offi ces. We wanted ‘greats’ will not be here much longer, so I valuable learning-experience after another, to improve both our accommodation and needed to become very proactive. On my as many of us have come to discover so service to our clients and staff members quest to fulfi ll this goal, I discovered that much more about ourselves, our businesses, by providing a brighter, spacious, and my family tree extended to various parts clients, employees, associates, neighbours, more attractive work environment. of the Caribbean, West Indies, Europe, networking partners, personal bankers, and Latin America. and the world at large. It has been a year At fi rst, the entire prospect was daunting of highs and lows and a few nail-biters, and seemed unattainable, even though I But, one of the things that particularly but we are still standing. In some cases, had planned and documented everything touched me was the realization that, not as close together as before, but we I wanted to accomplish. Although I despite our age and gender differences are all moving forward. could not fully visualize all the results, I within the fi ve generations, we are all commenced working tirelessly in minimal It’s terrifi c to look back at some of the stages, with a dedicated team, to ensure progress we’ve made. Despite some major that the vision became a reality. setbacks during the middle part of the year, The Edge, A Leaders’ Magazine is The move was a colossal upheaval expanding steadily across North America for all of us. Our initial goal of and Asia. We have now hired additional moving within 60 days reduced full-time staff to complement our existing to 30 days, which required double teams. We also collaborated with several the work in half the time! Emotions well-known and accomplished entrepreneurs ran high, with packing and unpacking, and inspiring leaders who did us the re-organization of several workstations, honor of gracing our magazine covers inventory-taking, and the adjustment to and winners’ circle sections. new surroundings and new staff. It took quite a while for us to Our sincerest thanks go to the fantastic staff fall effortlessly into our new members within our Diversifi ed Group of rhythms, but, for the most Companies, partners, shareholders, clients, part, the change was advertisers, subscribers, freelancers and, received positively by everyone across-the-board for all their our staff members and tremendous, consistent, tireless support clients alike. and signifi cant contributions. Again, on a personal level, It was a very hectic and exciting year for my secondary goal was me on a personal level. I had compiled a to reach out to several checklist of challenging goals to achieve family members and before the end of 2019, and, for most of friends, to bond with them, time was of the utmost essence. them, and to strengthen After much conceptualizing, negotiation, our relationships. This 6 the EDGE Fall | Winter 2019 connected. We all share similar features, traits, and behaviors. The experience was a critical step on my journey of self- discovery and self-fulfi llment. So, how did you fare with your checklist in 2019? Did you DBPCStaffing achieve all you had hoped? Perhaps there are some items Permanent Staffing Solutions on the list that you can carry forward into the New Year. Or maybe you need to revisit your original plan and fi ne-tune it. The bottom line is that you must climb your mountains with vigor and ride out your storms. Do not remain stuck in your bubble and ultimately deprive yourself of living fulfi lled. You should never defi ne yourself and others by any past mistakes or failures regardless of the circumstances. Now is your time to turn the page and begin to make your contributions to Staffing with the world.