and Herzegovina, Montenegro) Small and Medium Enterprises in the Western Balkans (Serbia, Bosnia The Project on Establishment and Promotion of Mentoring Service for Republic of Serbia : Ministry of Economy (MOE), Development Agency of Serbia (RAS) Bosnia and Herzegovina : Ministry of Foreign Trade and Economic Relations (MOFTER), Sarajevo Economic Region Development Agency (SERDA) Montenegro : Directorate for Development of Small and Medium-sized Enterprises (DDSME) Serbia, Bosnia and Herzegovina, Montenegro The Project on Establishment and Promotion of Mentoring Service The Project on Establishment and Promotion of Mentoring Service for Small and Medium Enterprises in the Western Balkans Project Completion Report Project Completion Report Appendix I Appendix I May 2016 May 2016 Japan International Cooperation Agency (JICA) Nomura Research Institute Co. Ltd. Kijiku Consulting k.k. IL JR 16-041 and Herzegovina, Montenegro) Small and Medium Enterprises in the Western Balkans (Serbia, Bosnia The Project on Establishment and Promotion of Mentoring Service for Republic of Serbia : Ministry of Economy (MOE), Development Agency of Serbia (RAS) Bosnia and Herzegovina : Ministry of Foreign Trade and Economic Relations (MOFTER), Sarajevo Economic Region Development Agency (SERDA) Montenegro : Directorate for Development of Small and Medium-sized Enterprises (DDSME) Serbia, Bosnia and Herzegovina, Montenegro The Project on Establishment and Promotion of Mentoring Service The Project on Establishment and Promotion of Mentoring Service for Small and Medium Enterprises in the Western Balkans Project Completion Report Project Completion Report Appendix I Appendix I May 2016 May 2016 Japan International Cooperation Agency (JICA) Nomura Research Institute Co. Ltd. Kijiku Consulting k.k. Appendix 1 Table of contents Page A. PDM: Process of change A-1~A-9 B. Flow of Achieved Activities B-1~B-5 C. a) Achievement of Consultants' dispatch C-1~C-3 b) Achievement of Japan Training C-4~C-9 c) Achievement of Machinery/Equipment Inputs C-10~C-11 d) Achievement of other financial inputs in the field C-11~C-11 D. Baseline survey: "Three Countries Overview" D-1~D-52 E. Implementation Manual E-1~E-35 F. Achievement of Training and Workshop F-1~F-2 G. Summary of Mentoring Client G-1~G-13 H. Mentoring Evaluation from the viewpoint of SME client H1~H63 I. Achievement Report of Subcontracting Work - Advertisement I1~I3 Achievement Report of Subcontracting Work - DB development I4~I9 J. Donor Bench Marking Survey J-1~J72 K. Minutes of JCC and OCM K-1~K77 L. List of collected materials L1~L3 M. Achievement of other activities - Advertisement M-1~M-6 Achievement of other activities - SOTC M-7~M-15 M. Achievement of other activities - DB Development M16-M132 N. List of mentors by country N-1~N5 別添資料 A： PDM修正経緯 Appendix A： PDM: Process of change The target indicators of PDM were examined since the start of Project and some indicators have been changed through the discussion between the implementation agency and JICA Consultant. Those changes are authorized by 2015 JCC of each county. Major reason of change on each indicator is explained as follows. Kindly refer those description comparing with “Comparison Table of Target Indicator of New PDM” and “New PDM” (after change) shown in the succeeding pages. 1. Overall Goal (1) Target Area: Some client of client SMEs were locating outside the target area. (2) Increased % of recipient SMEs: This figure was scheduled to determine by country during the project period. (3) % of SMEs improved their business through Mentoring: This figure was scheduled to be determined by country during the project period. (4) % of Survival Rate Higher than National Average: Deleted. Statistical data on survival rate is difficult to obtain and the comparison seemed not to be practical because C/P agencies are recruiting only financially healthy clients through public announcement. 2. Project goal (1) % of mentors improved their skill through mentoring system: This figure was scheduled to be determined by country during the project period. 3. Output 2: Cultivating Mentors (1) 2.1 Number of Newly trained mentors increased: This figure was scheduled to be determined by country during the project period. (2) 2.2 Number of Newly trained Mentor Trainers increased: This figure was scheduled to be determined by country during the project period. (3) 2.3 % of Mentor Trainers are goodly evaluated: This figure was scheduled to be determined by country during the project period. 4. Output3: Provision of Mentoring Service (1) 3.1 Number of SMEs received Mentoring Service: This figure was scheduled to be determined by country during the project period. (2) 3.2 % of SMEs received Mentoring Service: Deleted. The denominator (# of entire SMEs) are so large (> 500,000) and there could be not be obvious % changed because the increase of numerator is minimal compared to the denominator. 5. Output 4: Sharing Mentoring Info. (1) 4.2 Method to share info among mentors: This figure/method was scheduled to be determined by country during the project period. (2) Frequency and method of Good Practice introduced to SMEs: Through the discussion with C/P agencies, “Frequency” was deleted, and added “media appearance” as one of methods of introduction. A-1 表 対象 3 カ国の新 PDM の成果指標の比較 Comparison Table of Target Indicator of New PDM. The table highlights the change of target indicators by country and those indicators are compared horizontally. New PDM is shown by country in the succeeding pages. The texts in red color depict changed/modified part from old PDM. A-2 PROJECT DESIGN MATRIX (Serbia) Project Title: Project on Establishment and Promotion of Mentoring service for Small and Medium Enterprises in Western Balkans (Serbia, Bosnia and Herzegovina, and Montenegro) Implementing Agencies: NARD Project duration: 3 years Project Sites: Serbia Target Group: NARD, DDSME, SERDA, RA/C, RDA, BC and SMEs Narrative Summary Objectively Verifiable Indicators Means of Verification Important Assumption <Overall Goal> The mentoring service for small and medium enterprises 1. Mentoring services are continuously available in the once 1. Mentoring records (SMEs) is maintained and expanded in Western Balkan targeted area. 2. Mentoring records region (Serbia, Bosnia and Herzegovina (BiH), and 2. Number of SMEs receiving the mentoring services has increased 3. Evaluation records by Montenegro), and SMEs in the region continue to survive by 100% in each country compared to 2013 achievement. SMEs, NARD’s annual and expand. 3. More than 75 % of SMEs which received the mentoring external and independent services evaluate that their business has been improved through evaluation the services. 4. <Project Purpose> 1. Qualified mentors With the establishment of the mentor system and its 1. Compared to the starting year of the Project, more than x75% of 1. Questionnaire to mentors, continue to work as implementation, target SME support organizations1 the mentors improved mentoring ability by implementing mentor mentor’s performance mentors. improve their SME support capacities. system. evaluation system 2. JICA Evaluation Team evaluate that the target SME support 2. Questionnaire to Japanese 2.The relationship organizations are capable of modifying the mentoring system experts between the Ministry strategy/plan, mentoring implementation guideline, training of Economy and curriculum and evaluation method for mentors by organizations NARD is stable and themselves. the position of regional agencies and regional centers within the institutional infrastructure is stable. <Output> 1. According to the situation of SMEs in Serbia, mentor 1.1 Improved mentoring system strategy/plan, mentoring 1.Documents produced by 1.Government policy system is improved. implementation guideline, training curriculum and evaluation Implementation bodies on supporting SMEs method for mentors are developed. by mentoring 1.2 Revised version of qualification system for mentor is developed. 2.1 Training and qualification continues. records, questionnaire to 2. Mentors who provide solutions for SMEs and mentor 2.1 More than 50persons are newly trained to acquire the ability of Japanese experts 2.Policy on supporting trainers are produced in Serbia. conducting mentoring services. 2.2 Training and qualification SMEs by mentoring at 2.2 More than 10 are newly trained to be mentor trainers. records target SME support 2.3 More than 80% of mentor trainers, who are newly assigned from 2.3 Evaluation records by the organizations Jan. 2015, are evaluated by the management/trainees that their management/trainees continues. ability is high enough to train mentors. 3.1 Mentoring records, 3.Budget to keep 1 SME support organizations here means the organizations which provide and/orA-3 conduct the mentoring services. 3. The mentoring service is practiced in Serbia. 3.1 More than 550 SMEs received the mentoring services, from the NARD’s annual reports, mentors is available at start of the project. External Evaluator’s reports target SME support organizations 4.1 Meeting records 4. Information and knowledge for strengthening mentor 4.1 Meetings for sharing experience among the 3 countries are 4.2 Viewing data base service is accumulated and shared among mentors, conducted at least once a year. 4.3 Counter of the accessing implementation bodies and SMEs. 4.2 More than 80 % of mentored cases are stored in the data base. within the application 4.3 Stored mentored cases accessed by mentors and authorized 4.4 List of publications, personnel of implementing