STORIES FROM THE WORLD OF VOLVO GROUP SALES EDITION

OLYMPIC EXPRESS RIO EXPANDS ITS BUS SYSTEM 3 . 2 016 IN TIME FOR THE GAMES

VALUED OPINIONS SHARING THOUGHTS AND INSIGHTS ON THE NEW VALUES

LEARNING TO WIN VISTA COMPETITION HELPS TO HONE TALENT

AFRICAN INSIGHT Meeting customers at Volvo Group’s new dealership in Zambia EDITORIAL

Thank you for your trust

s I write, we have just towns and cities, the demand for transport finished our AGM, the and infrastructure rises. annual meeting with the At the same time, it is decisive that shareholders. the transport solutions we develop are This is an important sustainable and safe, and help to increase meeting as it gives us the standard of living throughout the world. A an opportunity to tell our shareholders It is also important to remember that the about the Group’s operations during the standard of living is not only measured in past year. In addition, it gives shareholders terms of income and profit but also by the a chance to ask questions and influence environment, society and safety. the way the Group is governed. We We are ready to contribute and lead this were asked questions about important development. areas like research and innovation, In addition, we have fantastic people “We have market development and environmental with the enthusiasm that is needed programmes. Without exception, the to make a difference. The executive fantastic questions reflected people’s genuine management team is responsible for involvement and determination to ensure removing barriers, simplifying, challenging people with that the Volvo Group succeeds. and releasing forces – together with all the This year’s AGM was characterised by teams all over the world. The basis is our the enthusiasm a sharp improvement in results for 2015. values: customer success, trust, passion, All the Group’s operations contributed and change and performance. that is needed profitability improved as a result of huge We are now continuing to build a strong efforts throughout the organisation. This Volvo Group for the future! to make has been an extremely challenging period, Our shareholders range from institutions a difference.” with difficult yet necessary decisions that that safeguard the pensions of millions of have had significant consequences, not least people to private individuals who have MARTIN LUNDSTEDT for individual co-workers. I expressed the chosen to invest their own management’s respect for the efforts that money in the Volvo Group. have been made by co-workers, trade union What they all have in organisations and management teams. common is the fact that they We have now largely left our large believe in our ability to deliver. restructuring projects behind us and are Everyone who attended the instead moving ahead with the emphasis on AGM felt this. continuous improvement throughout the I took the value chain. We are going to improve quality, opportunity to lead times and delivery precision, increase thank them for the sale of services and simplify the way we their trust and make decisions. In everything we do, we shall belief. be focusing on the profitability of both our customers and the Group. What makes our job so enjoyable is the fact that we are operating in an industry of the future. When the global population MARTIN LUNDSTEDT increases, consumption increases. As PRESIDENT AND CEO, increasing numbers of people live in large VOLVO GROUP

VOLVO GROUP MAGAZINE is aimed at all the co-workers within the Volvo Group. It is published five times a year in Swedish, English, German, French, Portuguese for Brazil, Polish, Russian, Japanese, Dutch, Korean, Thai, Chinese and Spanish. There are three editions of the magazine: Operations, Technology and Sales. PRINT RUN approx. 88,000 copies ADDRESS Volvo Group Magazine, Volvo Group Headquarters, Dept AA13400, VHK3, SE-405 08, Göteborg, Sweden PHONE +46 (0)31 66 00 00 E-MAIL [email protected] EDITOR RESPONSIBLE UNDER SWEDISH PRESS LAW Markus Lindberg EDITOR-IN-CHIEF Ann-Mari Robinson EDITORS Lotta Bävman (Operations), Carita Vikstedt (Technology), Tobias Wilhelm (Sales), Joanna Dembicka (Volvo CE). A Group-wide Editorial Network also contributes content. MARKET LANGUAGE REVIEW Ann-Mari Robinson EDITORIAL PRODUCTION Spoon (project team: Maria Sköld, Linda Swanberg, Nic Townsend, Lina Törnquist, Hanna Zakai, Janne Saaristo, Pernilla Stenborg, Ken Niss, Sofia Hammarin) PRINTED BY RR Donnelley CHANGE OF ADDRESS Contact your local HR TRANSLATED BY Lionbridge

2 VOLVO GROUP MAGAZINE 3.2016 3.2016

10 African dynamic SPECIAL Volvo Group Magazine travels to Zambia to talk to customers about the challenges and opportunities of operating in southern Africa.

22 MiningVehicles for customers inmade South to orderAfrica TheDemand addition for productof the Terex customisation Trucks brand is to 10 thegrowing. Volvo SinceGroup’s its portfoliocreation inis helping2014, Special to win customersVehicles Development in South Africa’s at GTT coal-mining has cut lead district.times for customised vehicles by up to half.

26 Understanding the new values What does ‘trust’ mean? And how can ‘customer success’ be achieved? Volvo Group employees share their reflections on the five new Volvo Group values.

34 Connecting to the future The world is on the way to more vehicle 22 26 automation. Andreas Svenungsson, Senior Vice President of Public Affairs, talks about platooning and the future of transport.

46 Better ergonomics and sales VolvoPrioritising Dynamic the developmentSteering is now of Volvoavailable for buses.Dynamic It isSteering also proving for buses popular took with a bit drivers. Betterof friendly safety persuasion. and ergonomics Sales have are twonow key benefits.exceeded everyone’s expectations.

ALWAYS INSIDE 4 START 49 INSIGHTS 34 46 52 THE QUIZ

VOLVO GROUP MAGAZINE 3.2016 33 start AROUND THE WORLD WITH THE VOLVO GROUP

Get the most out of your batteries

Don’t let your batteries go flat. This is to-follow tips and advice on how to Volvo Trucks’ message in an ongoing maximise battery life and performance. campaign to promote awareness With the campaign Volvo Trucks of battery consumption. The ‘Stay hope to increase awareness and in power’ initiative targets long haul provoke a change in behaviour that customers in particular, encouraging reduces the risks of discharged truck owners to get the most out of batteries and costly unplanned stops. their batteries. ‘Stay in power’ is running both Modern trucks have advanced internally and externally. electrical systems that drive electrical The campaign material has been consumption, while drivers are created with close cooperation spending more hours in the trucks and between GTT and Uptime Services/ using more devices that also require Aftermarket Volvo Trucks. It can be electrical power. found at Volvo Trucks’ website and on Campaign material includes easy- Volvo Trucks’ social media channels.

Model boat makes journey home

A model boat of Team SCA is now being exhibited at the Volvo Ocean Race museum in Alicante, Spain. The boat, made entirely of 100,000 Lego pieces, has been donated by SCA, the Swedish global hygiene

PHOTO: AINHOA SANCHEZ/VOLVO OCEAN RACE OCEAN RACE SANCHEZ/VOLVO AINHOA PHOTO: company, which sponsored the all-female crew of Team SCA for the round-the-world race in 2014–2015. The Lego boat was displayed at each of the 11 ports en route before being transported to its new permanent home. “The boat is now in the best place possible. After a long journey around the world, it has Anders Gaasedal and Johan Sahlström, engineer at Volvo Trucks, constructed a Lego replica of returned home,” said Anders Gaasedal, one the boat sailed by Team SCA. It was built using 100,000 Lego pieces. of the boat’s constructors.

4 VOLVO GROUP MAGAZINE 3.2016 Volvo Trucks’ campaign ‘Stay in power’ promotes awareness of battery TRUCKS VOLVO PHOTO: consumption. AND THE WINNER IS … Four Volvo Group employees have recently been recognised by various institutions for their groundbreaking work.

… MARCIA KULL Vice President of Marine Sales for Volvo Penta of the Americas Award: STEP Ahead Award. Presented to top women in US manufacturing by the Manufacturing Institute in the USA.

… JOHANNA FLANKE Vice President HR Center of Expertise Sweden Award: Special Employer Branding Prize, given by Universum, a Swedish survey company. Johanna Flanke was described as “a Hagerstown ready for 2017 major source of inspiration to everyone in the Volvo Trucks North America and industry”. Mack are prepared for production of its updated 2017 powertrain at the GTO Powertrain Production plant in … DELPHINE KAMINSKI Hagerstown, US. Logistician at Renault Trucks Recent investments include an Defense in Limoges, France upgrade of the engine assembly Award: Women Vocational process for improved efficiency, as Award in Technological well as the creation of a new assembly Industries. Delphine Kaminski line, installation of new equipment and was the first woman to work on the RTD Hagerstown, US tooling, and employee training. production line back in 2007.

… KERSTIN RENARD Executive Vice President HR The percentage of net sales accounted Award: The Swedish for by service and spare parts sales Magnus Söderström Award (excluding financial services) during for important contributions to 23% the first quarter of 2016. the field of human resources. The prize is awarded by the city of Växjö, Linné University and a Swedish labour union.

VOLVO GROUP MAGAZINE 3.2016 5 start AROUND THE WORLD WITH THE VOLVO GROUP

Mack Trucks official hauler for NASCAR

Under a new multi-year agreement, successful race weekend. NASCAR Executive Vice President Mack Trucks is now the official hauler “The Mack Trucks brand has and Chief Marketing Officer. "The TRUCKS MACK PHOTO: for NASCAR, the premier stock-car been a part of American culture for custom-designed Pinnacle models are racing organisation, and has provided more than a century and is globally masterfully engineered and we are proud a fleet of customised Mack Pinnacle recognised for manufacturing a best- that they will lead the NASCAR convoy sleeper models. Throughout the 36­ in-class product," said Steve Phelps, to the track each race weekend." race, 10-month long season, the new NASCAR haulers will travel thousands of miles between race locations, delivering tons of critical technology and equipment to help ensure a

Formula 1 team New head of GTT

choose Volvo Trucks Lars Stenqvist has been Volvo Trucks is now an official supplier for McLaren­ announced as the new Honda’s Formula 1 team and will deliver a brand- head of Group Trucks new fleet of 24 Volvo FHs for the duration of the Technology. Starting in four-year agreement. The trucks will provide October 2016, Lars essential transport and logistics support for Stenqvist will be Executive both the race team and hospitality operations. Vice President of Volvo “We’re very proud to partner with such Group Trucks Technology Lars Stenqvist a prestigious brand as Volvo Trucks, which (GTT) and a member of is renowned for its innovative and high- the Volvo Group Executive performance heavy goods transport solutions,” Board. He will also hold PHOTO: MCLAREN-HONDA says Jonathan Neale, Chief Operating Officer, the title of Volvo Group McLaren Technology Group. Chief Technology Officer.

6 VOLVO GROUP MAGAZINE 3.2016 ILLUSTRATION: COLOURBOX COLOURBOX ILLUSTRATION:

10 tips for handling your emails

LET’S IMAGINE that the emails in Think about what you want Feel free to write FYA and 3 10 your inbox instead land as a pile of to say, write short and to the FYI in the Subject line (FYA letters on your desktop. Do you have point, proof-read before pressing – For Your Action, the receiver is time to open and reply to them all “send”. expected to act; FYI – For Your in a day? Or sort them into folders? Information, the receiver should just Which do you prioritise? Only send to those who be informed). 4 Email is an amazing way to require the information. communicate quickly and efficiently What are your best tips for handling with colleagues around the world. Use bullet lists and work emails? Please contact 5 However, it can also cause stress paragraphs for readability. [email protected] as the quantity increases and the emails are often accessible via Consider the tone of the TEXT ANN-MARI ROBINSON 6 mobile phone. email, never write an email if you are angry.

Here are ten tips for emailing Use the ‘out of office’ function 7 more effectively. when you are away. FACTS EMAIL WITHIN THE VOLVO GROUP Use clear and concrete Be careful with ‘reply all’ 80,000 employees use email at 1 8 information in the subject – only use it if everyone work line, it helps when searching and needs to know the content of your 40–50 million emails are sent each month prioritising. response. 20–25 emails and 5 chats on average per user per day Try to focus on one main Try to avoid sending large 2 9 1–2 hours per day is the average subject per email. attachments. for managing email

VOLVO GROUP MAGAZINE 3.2016 7 start AROUND THE WORLD WITH THE VOLVO GROUP PHOTO: CICCI JONSON PHOTO:

Renault Trucks T 2016 has two per cent lower consumption and 114 kg more payload.

Renault Trucks T2016 upgraded

Lower fuel consumption and a higher payload are The winning team, left to right in back row: Martin Sanne, Ove Hjortsberg, John Lord, Andreas Gillström some of the improvements and Fredrika Berndtsson (next to CEO Martin Lundstedt). Front row, left to right: Edward Jobson, Roger Andersson, Patrik Pettersson, Mats Andersson, Mattias Åsbogård and Erik Lauri. to the Renault Trucks T 2016, introduced less than three years after its launch. The upgrade follows a very Volvo Technology Award 2016 positive market response to the vehicle. Renault Trucks is also Electricity team rewarded launching a range of new services, designed to Volvo Buses is the world leader went to a whole vehicle with buses then began operating in reduce fuel consumption in electric buses, thanks to several new technical solutions; Gothenburg’s city traffic. even further. These include the powertrain which was the new powertrain, new control “It's a great feeling to be able the Optivision navigation developed in-house. This work system, quick charging and to travel on the buses now,” system, now connected recently received the 2016 zonal control. says Ove Hjortsberg, one of the to a GPS, which makes Volvo Technology Award. The development and recipients of the prize. it possible to adopt a There were many integration has been done in He and his colleagues are gearshift, acceleration and prizewinners this year – six record time. Everything was proud that many cities around vehicle speed strategy for employees from GTT and five to be completed in time for the world are now showing a route. from Volvo Buses. Yet it was the climax of the Volvo Ocean interest in purchasing electric “We have been working also the first time the award Race in June 2015. The electric buses. along three tracks to make our customers even more cost efficient: improve the aerodynamics to reduce fuel Number of consumption, reduce the countries with Volvo weight to increase payload Buses’ electric and encourage eco-driving hybrids. The new by means of a predictive electric bus is also GPS navigation system,” creating global explains Sophie Rivière, interest. Long Distance Range 21 Manager, Renault Trucks.

8 VOLVO GROUP MAGAZINE 3.2016 Volvo Trucks vs 750 tonnes In Volvo Trucks’ latest live test film, a Volvo FH16 featuring the new I-Shift with crawler gears hauls a 300-metre long container train, weighing 750 tonnes, from standstill. PHOTO: PONTUS JOHANSSON PHOTO: The purpose of the record-breaking haul is to demonstrate the capabilities of the new I-Shift transmission with crawler gears. “I-Shift with crawler gears offers starting traction that is unlike anything else on the market for series-produced trucks,” says Peter Hardin, Product Manager FM and FMX at Volvo Trucks. The film can be seen on Volvo Trucks’ Youtube channel.

The film Volvo Trucks vs 750 tonnes stars former World’s Strongest Man winner Magnus Samuelsson.

Blue light from France to Brazil Sharing ideas and learning River Valley plant in the USA. got in touch with the person from others are two great He describes how he spotted and raised the information to benefits of being part of a an idea in Volvo Group implement the idea in Curitiba. global Group. Márcio Monika, Magazine: It is the blue light on forklifts

PHOTO: MARCUS THOMPSON MARCUS PHOTO: a Manufacturing Coordinator “We’ve used an example to to increase safety for the from the Curitiba plant in implement an idea from a plant hearing impaired to see when Brazil, is currently on a short- in France at our plant in Brazil. the vehicle is coming close to Márcio Monika, term assignment at the New We saw it in the magazine, them.” Manufacturing Coordinator

VOLVO GROUP MAGAZINE 3.2016 9 TAGLINE

Hello Africa! Southern Africa is a tough and important market for the transport industry. Succeeding means handling constant change.

10 VOLVO GROUP MAGAZINE 3.2016 VOLVO GROUP MAGAZINE 3.2016 11 SPOTLIGHT: SOUTHERN AFRICA

Keeping pace in Africa In the competitive southern African truck market, customers are starting to demand new levels of service. Volvo Group Magazine has visited Zambia, a regional hub, where a state-of-the-art dealership will soon be opening.

TE XT GÖRREL ESPELUND PHOTOS ANDREAS KARLSSON

he afternoon sun is beating down on the asphalt at Southgate, one of Zambia’s largest haulage companies. Rows of newly washed Volvo trucks are lined up between the workshop and the warehouse. A group of drivers are waiting their turn to Tleave on the next trip to South Africa. It is 1,850 kilometres to Johannesburg, through several border posts and on varying road conditions. The air-conditioned office room inside is pleasantly cool. Here, Farook Bharuchi and Hennie Greeff are leafing through architecture drawings of the dealership they will soon be opening in the Zambian capital, Lusaka. Titanium Motors will be home to both dealership and workshop for Volvo Trucks and UD Trucks. The old building has been Farook Bharuchi (left) and Hennie Greeff look over demolished and in its place a modern truck the plans for the new Titanium Motors dealership and centre is slowly taking shape. workshop in Lusaka, Zambia. “I bought my first Volvo in 1992. Since then, Zambia has developed into a real ‘Volvo

12 VOLVO GROUP MAGAZINE 3.2016 Southgate, one of Zambia’s largest haulage firms, transports ore, agricultural products and convenience goods across southern Africa. Erik Ladefoged is technical adviser, UNIDO, and has been involved in Zamita since April 2014. “The project makes everyone a winner. The challenge is that it is new for everyone and we have much to learn, which can be an advantage as the Volvo Group continues to invest in Africa.”

Nicholas Lupiya has been driving trucks for 17 years. “Ten years ago, there was less traffic but the roads were worse.”

country’. Today I have 95 trucks and that’s convenience goods to the different countries why it’s important that the Volvo Group in southern Africa. is represented here and has a professional In the past, he purchased trucks from workshop that is able to offer customers South Africa and serviced them himself. quality service and supply genuine parts,” He is now looking forward to being his own says Farook Bharuchi, the owner of Titanium customer. Motors and Southgate. “Titanium Motors will be able to provide The head of the new operation, Hennie service to every Volvo Trucks and UD Greeff, has been recruited from South Africa and has a long history with UD Trucks and the Volvo Group. “Customer service is my passion. In Zambia, aftermarket support has been largely neglected. The majority of the trucks on the TITANIUM MOTORS roads here are used Volvo trucks as it’s less Founded in: 2015 expensive to import them from the UK than Owner: Farook Bharuchi to buy new ones from South Africa. It’s a Business: dealership and price-sensitive market and that’s one of our workshop in Lusaka. Planning a challenges,” says Hennie Greeff. branch with service and parts in Kitwe, the Zambian mining district. Brands: Volvo Trucks and UNTIL NOW, FAROOK Bharuchi’s core business UD Trucks, new and used has been freight. Trucks leave Southgate every Inauguration: planned in day, carrying ore, agricultural products and August-September 2016

VOLVO GROUP MAGAZINE 3.2016 13 SPOTLIGHT: SOUTHERN AFRICA

A harsh climate and poor roads mean that many customers need trucks built for African conditions.

Trucks customer, regardless of whether they have new or used trucks or are just passing through. With seven neighbouring countries, Zambia is a transport hub and the opportunity Nompumelelo to get service locally is going to be vital for our Duma, assembly worker in Durban customers,” says Farook Bharuchi. Titanium Motors as a one-stop, state-of-the- art-facility is a good example of how the Volvo Group wants to operate in southern Africa. The Group is now reviewing its dealership network in other countries, including Ethiopia, Mozambique, Kenya, Tanzania, Uganda and Namibia. New dealer developments PRETORIA are planned over the medium term in new markets like Burundi and Rwanda. The strategy is to invest in DURBAN new, modern dealerships, which SOUTH are able to provide a customised, AFRICA yet cost-effective service to local Production in South Africa operators. The Volvo Group has two production facilities in South Africa. “We aim to obtain the right UD trucks are produced in Pretoria, while Volvo trucks and buses representation and to work with are manufactured at the Durban plant. The future prospects for dealers who are willing to go to the locally produced vehicles look good. Firstly, demand for high-quality next level with us and establish facilities that transport solutions is expected to grow. Additionally, some countries comply with world-class standards,” says Torbjörn in the region are beginning to restrict imports of used trucks. Christensson, Vice President Volvo Group South East Africa.

14 VOLVO GROUP MAGAZINE 3.2016 Ikrama Bux was born into a a family of freight forwarding agents. Today his haulage company Time Time has 25 trucks and transports all sorts of goods in the region.

“We are seeing a lot of economic growth as strong as we would have liked. The economy potential in the region and we believe that, fluctuates rapidly in this part of the world and if we want to increase our market share, our it’s important to keep pace. This year, we expect aftermarket service has to be outstanding. Key to sell 6,000 trucks of all truck brands, medium to this is also the training of technicians, sales and heavy duty, in southern Africa, while the and support staff to sell, maintain and service target for 2020 is 10,000.” trucks according to the Volvo Group’s stringent standards.” THE NEW DEALERSHIP is therefore a strategic Southern Africa is developing into a modern investment in the future. truck market. Driving the change are the high “It will enable us to support our customers expectations of South African customers, whose more efficiently, especially in light of the demands resemble those of fleet owners in significant volume growth our brands have Europe. experienced over the last few “Many haulage companies in South Africa years.” operate regionally, they drive new trucks and Torbjörn Christensson expect the same level of service, regardless of calls southern Africa one country,” says Torbjörn Christensson. of the most challenging Large parts of African economic growth have markets in the world, with 26 been based on raw materials, but as China’s different brands represented. economy slowed down it had a major impact on At the moment the Volvo the region. Group has a market share of “Nevertheless, we have decided to still expand Torbjörn approximately 25 per cent. our support, even if the market’s growth is not Christensson However, the truck market

VOLVO GROUP MAGAZINE 3.2016 15 SPOTLIGHT: SOUTHERN AFRICA

Nicholas Lupiya (left) and Kephas Tembo are drivers at Southgate

Nicholas Lupiya and Kephas Tembo: “Driving a new truck is a great feeling!”

“WE ARE TRUCK drivers and we drive to Nicholas Lupiya, who has been driving bag with me,” says Kephas Tembo. different places and see things we have trucks for 17 years. Both he and Nicholas Lupiya are never seen before. It’s like being on a To overcome challenges imposed by pleased with their company’s choice of world tour,” says Kephas Tembo, who has the roads, maintenance is absolutely key. truck brand. been driving for Southgate for nine months. “After each assignment, the engine, “I often see colleagues at the side He and his colleague, Nicholas tyres and all the electronic systems are of the road whose engines have broken Lupiya, focus almost entirely on checked. We drive our trucks a maximum down or who have other problems. But regional transport between Zambia and of 500,000 kilometres and then they are I only get the odd puncture on my Volvo neighbouring countries. replaced. Driving a new truck is a great truck,” says Nicholas Lupiya, as he climbs “Ten years ago, there was less traffic, feeling and the only thing I would like is into his Volvo FH13 to set off on yet but the roads were also worse,” says a small fridge. Right now, I take a cooler another trip to South Africa.

16 VOLVO GROUP MAGAZINE 3.2016 is undergoing many significant changes. Sales These developments could give local of imported budget trucks, which previously production a boost, but there are also other dominated the sector, are declining due to more aspects that give local manufacturers an rigorous customer demands, tougher legislation advantage. and new regulations. “The South African haulage companies BACK IN ZAMBIA, trucks from the haulage establishing themselves in neighbouring countries company Time Time return after a long-distance are used to calculating total cost, not just the journey to Tanzania and DR Congo. As they pull purchase price, which makes new vehicles more into the dusty yard, owner Ikrama Bux explains profitable. Meanwhile, new emission legislation the problems with used trucks from Europe. is being introduced in some countries and others “I need trucks that are made for Africa, that are already stopping imports of trucks that are are able to withstand the climate conditions and more than five years old. South Africa has gone have the kind of suspension that can handle our the furthest by introducing a total blockade on road conditions. African-made trucks have a used-truck imports,” says Torbjörn Christensson. large fuel tank and all-wheel drive rear axles, the British ones don’t. British import trucks are also adapted to diesel with a much lower sulphur content than ours, so that’s another problem.” VOLVO GROUP TRUCKS AND Ikrama Bux was born into a family of freight BUSES IN SOUTHERN AFRICA forwarding agents and he is happy that he will Present since: 2000 soon have a local workshop that is able to service Employees: more than 1,000 his Volvo trucks. Dealers and partners: 69 across South East Africa Trucks sold in 2015: 4,563 “I used to go to South Africa once a month Brands represented: Volvo Trucks, Volvo Buses, to buy spare parts and we’ve had to fly in UD Trucks mechanics. A local Volvo trucks workshop will save us both time and money,” he says.

Jester Banda DRIVER AT TIME TIME

“I’ve just got back from Nairobi where I was delivering soya from Zambia. I was carrying steel on the return journey. It’s 2,950 kilometres in one direction and it takes nine days, including border crossings. The fuel in Tanzania is no good, so I take enough with me to cover the whole journey. I then fill up in Nairobi. “I’ve been driving trucks for 15 years and the biggest change is the roads – they have gotten a lot better. I trust my Volvo truck – even when I sometimes have to drive through high mountain passes, the engine never overheats.”

VOLVO GROUP MAGAZINE 3.2016 17 SPOTL IGHT: SOU THERN A FRICA

1962 The year UD Trucks entered the South African market. Today, South Africa is the brand’s second most important market, after Japan. In 2015, UD Trucks launched its new Quester extra heavy range truck in South Africa.

The projected average increase in transport spending in sub-Saharan Africa from 2015 to 2025. The expectation is that this will be the fastest growing 11 % regional infrastructure market in the world.

Transporting water to areas in need

The Volvo Group is involved in social responsibility in South Africa in many different ways. At the end of 2015 and the beginning of 2016, large parts of the country experienced one of the worst dry periods in modern times. The lack of rain had a major impact on argiculture and, among other things, the Volvo Group loaned trucks to provide assistance and help with the transport of water to the worst-hit areas. “We try to be a partner who sees the big picture and we are involved in building and developing the society in which we operate,” says Torbjörn Christensson, VP Volvo Group South East Africa.

18 VOLVO GROUP MAGAZINE 3.2016 “With these machines, 95 we are opening the door TONNES to even better solutions In April, Volvo CE launched a number of products that are ideal for the for our customers in the African market. They include the A60H, a hauler with a load capacity of mining industry.” 60 tonnes. Another new arrival is the EC950E. With its 95 tonnes, it is Volvo J ON A S G A R DE T U N , V IC E PR E S I DE NT H U B CE’s largest excavator ever. S O U T H R E G I O N E M E A , V O LV O C E

Volvo Financial Services (VFS) will establish an independent company in South Africa next year. This is a way to bring more V service to regional customers. Interest in renting vehicles is increasing since many customers want better control of their costs and would like to pay F in monthly instalments. “Establishing a company responds to a demand from customers,” says Morten Gamborg Nielsen, Vice President S Africa and Middle East at Volvo Financial Services. VFS supports Volvo Trucks, Volvo CE and Volvo Buses in South Africa.

VOLVO GROUP MAGAZINE 3.2016 19 SPOTLIGHT: SOUTHERN AFRICA

Local dealers key to success

Even though the mining industry Jonas Gardetun, is facing some tough times, Vice President Hub South Region Volvo CE continues to capture EMEA, Volvo CE market share in southern Africa. Effective total solutions and wholehearted customer focus are two of the reasons.

TE XT LINDA SWANBERG P H OTO VOLVO CE

UST A FEW years ago, Africa was a fast- growing market and many people believed that trend would continue. That is not how it turned out. Declining growth, first Jand foremost in China, has reduced demand for important export goods, such as minerals, oil and we’ve got off to a record start this year, with gas, with prices falling as a result. an upswing in sales. Together with our dealer, Since September, Jonas Gardetun has been Babcock, we have put together an excellent responsible for Volvo CE’s commercial business package that enables us to offer our customers operations in Africa and the Middle East. good products, good uptime, high availability and help with competitive financing solutions.” What impact does the low price of raw materials have on Volvo CE? How important is collaboration with local dealers? Prices of raw “Many of our customers operate in the mining “They are the be-all and end-all of our sales. materials have a industry. Reduced demand and lower prices mean They are totally decisive. They have the local knock-on effect on that they are unable to invest on the same scale relationships and knowledge of the way business Volvo CE, with lower as before and, as a result, they are not upgrading is conducted in each specific country. If they prices reducing their vehicle fleets. Their machines are also not fail to deliver strong service and parts to our production and by extension the running for as many hours as before. In southern customers, we can’t be successful. Our success market for mining Africa, a large part of the mining industry has in capturing market share in South Africa can equipment. come to a standstill or is operating at lower be largely attributed to Babcock. Their main production levels. This means that our total strength is the fact that they always focus on the market is smaller.” customer’s needs and go the extra mile.”

What are you doing to tackle these challenges? You sell products from Volvo CE and SDLG. How “Well, there’s nothing we can do about raw important is it to be able to offer products in the material prices. What we can do is to make sure value segment? that our customers are satisfied and that we “It’s incredibly important in this region. The continue to capture market share. In South Africa, markets here can quickly swing from premium

20 VOLVO GROUP MAGAZINE 3.2016 “The markets here can quickly swing from premium to value products and so it’s important that our dealers have an extensive product offer.”

JONAS GARDETUN, V I C E P R E S I D E N T H U B S O U T H R E G I O N E M E A , V O LV O C E

to value products and so it’s important that wheels can start turning again. It’s difficult to our dealers have an extensive product offer. In predict when that’s going to happen. southern Africa, there are countries in which we “It’s essential that we continue to focus on almost only sell value products. While in more customer satisfaction and make sure that we live mature markets we mostly sell premium products, up to our customers’ expectations. When the for example when selling to mining companies in market is a little slower, we also have more time South Africa. Most of our customers who operate to talk to our customers and they weigh up their large-scale mines are global companies with options in a different way – usually to our benefit. international demands for support and uptime.” We are also investing in training and supporting our distribution network. When it comes to What is your take on the future? SDLG, we are focusing heavily on improving “Southern Africa is an incredibly important our aftersales support. We are now aiming to be market for us. We are hoping that raw material best at service and parts availability in the value prices will stabilise at a higher level so that the segment as well.”

VOLVO GROUP MAGAZINE 3.2016 21 SPOTLIGHT: SOUTHERN AFRICA

MAKING TRACKS Into Africa’s mining industry

22 VOLVO GROUP MAGAZINE 3.2016 Neil Sanday REGIONAL MANAGER MPUMALANGA ”In the old place, we sometimes had to work outside and we had no space in our warehouses. This is so much better.”

The new facility has plenty of space and was purpose built to service the customer base in Middelburg and surrounds for at least the next 20 years.

In February, the Volvo CE dealer Babcock International opened a new flagship branch in Middelburg. Terex Trucks, its most recent product segment, will open up new opportunities.

TE XT GÖRREL ESPELUND PHOTOS ANDREAS KARLSSON

he N12 national route cuts straight sold products from Volvo CE and SDLG, as well through the South-African coal- as Winget and Tadano. Business has kept pace mining region in the province of with the favourable growth the mining industry Mpumalanga, 90 minutes east of has experienced in the past and the company has Johannesburg. There are rows upon already outgrown two previous facilities. rows of mines and the newly built T Kusile coal-fired power station is visible in the ONE OF THE significant features at this new facility distance. The exit road to Middelburg is situated is the addition to the product portfolio of Terex just a few miles further away. This is where Trucks, the construction machinery producer Babcock International recently inaugurated a new the Volvo Group acquired in 2014. With Terex dealership offering regional support and service Trucks, Babcock is hoping for a substantial new for its construction equipment product range. customer base. Babcock has been operating a dealership in “It shows that we are looking forward to the Middelburg for 16 years and, until now, it has future with optimism,” says Erik Lundberg, Sales

VOLVO GROUP MAGAZINE 3.2016 23 SPOTLIGHT: SOUTHERN AFRICA

TEREX TRUCKS Brief history: founded in 1934 under the name Euclid. Changed to Terex in 1968. Established in South Africa: 1985 Largest markets in southern Africa: South Africa, Botswana and Mozambique Most important customer segment: mining industry

“My favourite part of the job is going out to the field to see customers,” says Erik Lundberg, here together with Craig Mottram (right) from Sandton Plant Hire. Manager for Terex Trucks. “The mining industry is a key customer segment and, when times are hard, as they are now, smaller players start losing ground, while the larger players restructure their operations and emerge even stronger after the crisis. When the sector starts recovering, we will be ready. The coal industry is and will continue to be an important part of South Africa’s energy resources,” adds Erik Lundberg. Dave Vaughan, Sales Director Equipment for Babcock International, says the addition SANDTON PLANT HIRE of Terex Trucks will create new opportunities. “To Founded: 1970 in Sandton, headquarters in date, our customers in the mining industry have been Johannesburg since 1986 primarily small companies, but Terex Trucks offers us Number of employees: 1,100 new potential to attract the larger players and contract Operations: rental of machines including haulers, drilling workers,” he explains. rigs, construction and mining machinery One of these customers is Sandton Plant Hire, which Terex Trucks fleet: 28 TR100s and nine TR60s, which are used primarily at the Somkhele Mine in KwaZulu-Natal. has been a client of Babcock International since 2000. Volvo CE fleet: between 50 and 80 haulers and around The company is headquartered in Midrand, a suburb 100 wheel loaders of South Africa’s financial metropolis, Johannesburg. Most important customer segments: construction, From here, Sandton Plant Hire leases machines and mining and steel industries

24 VOLVO GROUP MAGAZINE 3.2016 “No brand is ever better than the service same time, there is general agreement that the mining and aftersales it offers.” industry will recover and that ERIK LUNDBERG, SALES MANAGER FOR raw material prices will rise. TEREX TRUCKS In the meantime, it is important to build strong customer relationships in order to be prepared when the Erik Lundberg operators to customers all over South Africa and upswing takes place. neighbouring countries. In Middelburg, some 80 per cent of customers “If you work on contract to mining companies, sign service agreements for up to 10,000 hours. as we do, operational safety is absolutely key, “We have one or two technicians constantly as we are paid for m3 of material delivered and on hand for our key contracts to service the the margins are small. Almost 10 years ago, we machines and we dispatch mechanics whenever were appointed the main mining contractor at necessary for our customers,” says Dave Vaughan. Somkhele Mine and that was when we purchased “As a significant part of our customer base our first hauler from Terex Trucks, a TR60. is involved in coal mining in the area around Since then, our fleet of machinery has grown Middelburg, we are now in a position to substantially,” says operations manager, Craig deliver improved availability and service to our Mottram. customers.” Price was a decisive factor for the purchase. To achieve this, parts stocks have been Other important advantages are that Terex doubled, workshop capacity extended and a new Trucks’ machines are easy to operate and component workshop has been built, among maintain. other things. “We work throughout southern Africa and so “No brand is ever better than the service and we don’t want to have to maintain too many aftersales it offers,” says Erik Lundberg. advanced electronic systems. The engines run on diesel of varying quality and that’s another plus factor,” adds Craig Mottram. Local operations are impacted directly by global BABCOCK INTERNATIONAL market prices, which have fallen sharply. At the Founded: 1891 – in the same year, the first steam boiler was delivered to the South-African gold-mining industry. Employees in the Equipment Business: 580 Branches in southern Africa: 25, distributed between South Africa, Namibia, Botswana, Zambia and Mozambique. Collaboration with Volvo CE: dealer in South Africa since 2000, took over the distribution of Terex Trucks’ products in 2015. Important customer segments: construction industry, mining, quarrying and plant hire

The dealership in Middelburg was inaugurated on 4 February 2016.

VOLVO GROUP MAGAZINE 3.2016 25 THE NEW VALUES

26 VOLVO GROUP MAGAZINE 3.2016 SPEAKING OF VA LU E S The new, updated values help form the foundation of the Volvo Group’s new direction. How can they help navigate a complex world? Volvo Group Magazine asked a few employees to share their reflections.

TEXT LINA TÖRNQUIST & MARIA SKÖLD ILLUSTRATION ANNE-LI KARLSSON PHOTOS PONTUS JOHANSSON & PAULO FRIDMAN

VER THE PAST few years, Performance – which will now replace The Volvo employee engagement in the Way. Volvo Group has dropped, Together with the new mission, vision and which is reflected in the aspirations these values are the foundation of the employee survey VGAS. Volvo Group’s new direction. As a key part of the work “Values that are meaningful throughout a global to address this, the Group organisation and lived by each employee create Executive Team decided to focus on revitalising tremendous engagement, which in turn boosts Oculture. The first step was to define a wanted performance,” says Peter Grönberg. culture, which is better aligned to the current “We are now out talking to a lot of people needs and wishes of employees around the world. and there is so much energy around the new But defining a culture is no small project. values,” says Christer Brasta, Director Culture During 2015, the Executive Team worked in Development. “There is a hunger to make our a series of workshops, relying on input from culture strong again. Managers and employees are interviews with 300 employees and managers, curious as to how they can take the first steps and analysis of VGAS and external benchmarks. contribute. They are convinced that working with “We tried to define the kind of a company these values will create a lot of engagement and we wanted to become and what the ingredients make us perform better.” were to realise that,” says Peter Grönberg, Volvo Group Magazine asked a number of Senior Vice President Culture & Organization managers and employees to reflect on the values Development. This work resulted in five values: and talk about one or a few that are special to Customer Success, Trust, Passion, Change and them and impact their daily work.

VOLVO GROUP MAGAZINE 3.2016 27 THE NEW VALUES

“Seeing what needs to be done and being able to act immediately creates motivation.”

CLAES NILSSON: “The five values fit together”

What do you think of the Volvo passion for their jobs, it makes it they are passionate about. I think Group’s new values? fun to work and they are able to Claes Nilsson, many people have been waiting “I like the logic. The five cope with change. That in turn Executive Vice for something like this. President Volvo values fit together well – from leads to strong performance.” Group and “At the same time, I’m sure the outside and in. First, there is President Volvo that there is some sense of the customer. That relationship What do you think other co- Trucks. Based uncertainty, especially when in Gothenburg. has to be characterised by trust, workers feel? Previous position: people hear words like ‘change’ in the same way that all of us in “I’ve actually only heard Senior Vice and ‘performance’. Many people the company have to trust one positive comments. People love President Latin have found all the reorganisations another. When people feel that customer focus – it’s something America. really difficult. But we live in a

28 VOLVO GROUP MAGAZINE 3.2016 ANA MARQUES: “It’s an opportunity” changing world, so it’s important You wanted to talk about customer of perspective is important. to find effective ways of handling success – why? We have to feel that we are change. After all, change also “When I started at Volvo eleven responsible for our customers’ means developing relationships years ago, I organised customer results. So how can we improve and our business offer.” visits, before working with vehicle their business? And how do we handovers at our customer centre. extend that responsibility beyond What is most important when it Now it’s my job to follow up on the commercial crew to the comes to handling change? all surveys related to customer whole organisation?” “Trust! This is something we satisfaction. This has given me a have lost to some degree and sense of the big picture of how our The Brazilian economy has been we need to find it again. For brand is viewed on the market. hit by some difficulties. What that transparency is incredibly But also, maybe, because I am the are you seeing as key factors to important – talking openly big sister of four brothers. I feel a provide customer success? about problems, making sure strong sense of responsibility for “We will probably face difficult the figures are transparent. others; it’s a big part of who I am.” times in both 2016 and 2017, In an organisation like ours, but we can also see this as an this will also help to improve So how do you view customer opportunity to transform our performance.” success? culture. If we want to make “It’s not a new value: it’s an a change from satisfaction to You are now moving back to improvement on how we have success – it’s a long journey. Sweden from Brazil. Based on been working previously. I think When we talk about a specific your experience – how important this gives us a role as a partner KPI, do we really understand Ana Marques, is it that more decisions can be to our customer. It puts the how this KPI can help Customer made by the people who meet the customer in Volvo’s business. customers? This is the biggest Satisfaction, customers on the actual markets? change we can create: to bring Aftermarket – Volvo Group Latin “It’s extremely important. It’s also an outward-facing value. the customer perspective into America. Based in Customers expect to be able to “Yes, I think that a change our discussions.” Curitiba, Brazil. talk to the manager on site to resolve problems. Co-workers want to be able to make the decisions they think are necessary, regardless of whether it’s about replacing a computer or deciding which vehicle “The biggest change bodies to focus on. Seeing what we can create is to needs to be done and being bring the customer able to act immediately creates perspective into our motivation.” discussions.”

How will customers be affected by the new values? “If we succeed in creating a good culture based on our new values, this will strengthen our brand even more. Our customers should always come first – understanding and tackling our customers’ challenges and needs is what lays the foundations of their, and thereby our, success.”

VOLVO GROUP MAGAZINE 3.2016 29 THE NEW VALUES

“As a member of the Group Executive Team, I was very involved in formulating these these values and what they mean values. There was a lot of to individual teams are starting discussion but also great consensus on what to keep throughout the company, so and what to develop.” that everyone will have a chance to reflect on whether there is something in their way of working that needs changing.”

You work with legal compliance. How do you see the relationship between a company’s values and the legal context? “Well, we have a Code of Conduct which is based on compliance with legislation and rules, but it also focuses on taking additional responsibility. The healthier a company’s culture is, the easier it is to make sure the code is followed, without overly detailed guidelines This is an area in which the Volvo Group has made real progress. Our co­ workers feel responsible and know how to behave.”

SOFIA FRÄNDBERG: Are there any values you particularly like and support? “Trust is something I feel passionate about, there should “Engagement brings be a culture based on trust and collaboration. It also relates to customer focus, since trust and performance” partnership are essential for the success of both our customers and ourselves. Why is it so important for a customers. This is something “I think there is a risk that Sofia Frändberg, company to have clearly defined that is becoming more and more Executive Vice large organisations can become values? important.” President too inward looking. The “The culture in an organisation Group Legal company’s inner life can then & Compliance is incredibly important. There It sounds as though it is fairly and General take over at the expense of is a strong connection between difficult to change a company’s Counsel. Based the customer focus that is so engagement and performance. culture. in Gothenburg, important. We need to work to It’s fun to work when you are “Yes, it is. You can’t just Sweden. ensure that we constantly have in favour of your company’s sit down and prescribe a the customer’s best interests values and support them. A change in culture, it has to be in mind and that we establish company’s culture also impacts brought about by action. The confidence-filled partnerships the way it’s perceived by its management has to walk the both within the company and business partners, suppliers and talk. Now, discussions about with our business partners.”

30 VOLVO GROUP MAGAZINE 3.2016 MARTIN WEISSBURG: “These values are easy to connect with”

What do you think employees are functionality and adjustments to thinking about the new values? Martin our portfolio. All of this has been Weissburg, “The values seem to be Executive Vice executed in an exemplary way off to a very good start with President Volvo by our employees. employees. But, of course, it’s Group and “I think the reason it’s been one thing to understand them, President Volvo handled well is that change is Construction another to really feel them and Equipment. Based part of Volvo CE’s culture. We live the values in all that we do.” in Brussels, try to embrace change in an Belgium. optimistic way, as an opportunity Volvo CE has gone through a to grow and improve. This is very period of major change following important and connects directly the downturn in, for example, to one of the five Volvo Group China. What has this meant? values – change.” “Companies with a culture based on “It’s true that Volvo CE has fear are not successful.” experienced significant change. What lessons have you personally In China, for example, we taken away from this experience? have lost 75–80 per cent of “The importance of being customer satisfaction. As a the market volume – that’s a humble. We can’t bend the leader I must be a continuous downturn on a scale that is rarely world to our strategy instead learner, the higher one gets in an seen in business. But we have we must adjust our strategy to organisation, the more humble met this with a new strategy the world, to drive customer one must be, always listening and for Volvo CE, stronger cross- success and higher levels of learning.”

SUNGEUN RACHEL SHIN: “Trust is a building block”

What was your reaction when you Dialogue seems to be a good way saw the five Volvo Group values? Sungeun Rachel to establish trust. “The values seem business Shin, Manager “Yes, but it also requires Corporate driven and practical. It’s a Communications, an open mind-set. I have two positive change – I think it will Volvo children and as soon as you don’t bring good energy.” Construction trust them, they can sense it and Equipment. Based in Seoul, Korea. they act differently. I try to keep You wanted to talk about the value a motto in mind: treat others, as of trust especially – why? you yourself want to be treated. I “To me, trust is building block. try to practise it in my daily life, It helps achieve the other values.” but it’s sometimes very difficult.”

In terms of your own life, are you a The meaning of ‘trust’ can vary “Everywhere, trust goes hand in hand person who builds trust easily? with respect.” between cultures. Are there any “I think I am a person people specific differences in Korea? find they can trust but trust “In Korea, we have different takes time and effort. Once I very basic small talk – about types of trust and respect experienced a situation where it his habits and his life. I started depending on a person’s was difficult to build trust with to respect his work. Finally, we age group. But I think that a colleague. So, I tried to get to started cooperating well and we everywhere, trust goes hand in know him. It started with some had a lot of fun.” hand with respect.”

VOLVO GROUP MAGAZINE 3.2016 31 THE NEW VALUES

“I believe in people. The rest is technical. If you don’t believe in people, don’t expect to get the right results.”

BRUNO BLIN: “My belief in people drives me”

How will these new values help in You are described as someone that chemistry right in a team, our daily work? who values trust. Why is that? Bruno Blin everyone gets a lot of energy and “We are living in a very “I believe in people. The rest Executive Vice you learn from each other.” President Volvo complex world and these values is technical. If you don’t believe Group and can guide us. We can’t regulate in people, don’t expect to get the President Renault You also seem to be a very everything in writing, so instead right results. It’s been something Trucks. Based in passionate person? Lyon, France. of specifying exactly how to work, that has been driving me for “I get my energy from my it’s better to put trust in people. many years. Whenever I have team – working with my team The values can act as a framework been successful, it’s because I and working with customers. – they can guide us in varied and have a team around me that Spending time with other changing circumstances and help trusts each other and cares people is how I recharge my us form our culture.” about each other. When you get batteries. It’s also important to

32 VOLVO GROUP MAGAZINE 3.2016 CHRIS MURRAY: work with others to deal with complexity, since none of us “Change needs on our own can know what we know together.” a new mind-set” What is the key to making these values become real and not just slogans? Among the Volvo Group’s values “It’s a living process. Some of – you selected talking about the values are already a part of change. our culture and who we are, so “I have instinctual responses we are not starting from zero. to all the values, but what’s For example, we have already crucial about change is that, made a lot of changes and now in order to have a change, we we have to continue to be agile have to have a different mind­ to meet future challenges, which set. Otherwise we have no requires trust and is also very room for growth.” much about performance. “It starts with us in You’ve authored two books leadership positions – it is the about life choices. You sound management’s responsibility to like someone who has thought a ensure that values are not just lot about life. words on a poster and that they “Before working here, I had become reality.” been working in radio since I was 16. When I was on air, I How do you see the journey talked to millions of people ahead? and needed to hold that “There’s a lot to do and it is audience. It was an experience important to be transparent. that made me appreciate Here, I feel I have an enormous people and appreciate life. At responsibility. Every month work, the thing to remember Chris Murray joined the GTO Lehigh Valley Operations plant I hold town-hall meetings to is: nobody’s tolerance level is in the US five years ago, after a long career in radio. He is the explain where we are and what the same and it’s also going author of two books: Married Together, Single Apart and Ugly we are doing. I am also starting to vary from day to day. We Makes us Beautiful. a blog for my management have to have some tools within team where we can share ourselves to make sure we thoughts, feelings and try to don’t get overloaded.” to be at least willing to look at give a personal angle on things. Chris Murray, things from a different angle, Maintenance, It’s important that people both How did your switch from radio GTO Lehigh because, when we limit our understand and feel. We will try to maintenance come about? Valley Operations perspective, we also limit our to spend time with people, run “The radio station closed plant, which possibilities. workshops and get people on and the Lehigh Valley plant. produces Mack “We’ve also faced adversity trucks. Based in board to build the new Renault provided stability. The work Pennsylvania’s and change here. Recently we Trucks.” environment here was great Lehigh Valley, began upgrading our entire and it turned out that I’m a USA. manufacturing process. Some great fit for my department. people were apprehensive Now, I have been working here about that change. But our for nearly five years.” plant’s leadership team pulled us together here. They have Moving to Mack must have been established confidence and a big change? a belief in all of us – and it’s “Yes, but I believe we have remarkable to know what we are to be open-minded. We have able to accomplish.”

VOLVO GROUP MAGAZINE 3.2016 33 PLATOONING

THESE TRUCKS ARE CONNECTED Automation is here and it is set to make transport more efficient.

A trio of Volvo FHs drove through Europe this spring. The trucks, connected wirelessly in a platoon, were driving through five countries to convince lawmakers to allow more automation in vehicles.

TEXT: LINA TÖRNQUIST FOTO: PONTUS JOHANSSON

34 VOLVO GROUP MAGAZINE 3.2016 Assistant Developer Edvin Valtersson (left) and Test Leader Robert Laxing in GTT (right) make final preparations before the trip to Rotterdam.

convoy of three Volvo in platooning technology, Volvo Group Magazine trucks drove in a spoke to Andreas Svenungsson, Senior Vice platoon from Volvo President of Public Affairs. A few years ago, he Group’s headquarters joined the Volvo Group from Google and, among in Gothenburg, Sweden other things, he is tasked with making the public to Rotterdam in the case for greater vehicle automation – technology Netherlands as part of that he thinks will develop much quicker than the “EU Truck Platooning Challenge”. many expect. AThe event was organised by the Dutch government to push for an upgrade Why did Volvo Group choose to of European legislation to allow take part in this platooning event? for more vehicle automation. “During technology shifts, it’s important to In all, six truck makers took demonstrate technology to the public, customers part in the challenge. and decision makers, so that people are used Driving tightly to reduce to seeing these types of automated vehicles drag, the trucks were connected driving on our roads. It’s also a push – we want wirelessly to each other. By connect­ to increase buy-in among decision makers to ing to the vehicles in front, the following introduce these solutions faster.” vehicles were able to maintain a steady distance and did not need to brake or start. What has the response been? The Volvo Trucks platoon turned out to “We’ve had a fantastic response. It’s also be a surprise hit with the public. In Denmark, changing the conversation. Before, there was a lot picnicking families waited at the side of the road of focus on self-driving cars. This has broadened to watch, as the platoon drove by. the conversation on automation to include other To discuss why the Volvo Group is investing types of vehicles.”

VOLVO GROUP MAGAZINE 3.2016 35 PLATOONING

What are the benefits of platooning Several competitors are also part technology for customers? of the demonstration. What’s the “Firstly, it saves fuel – we estimate that advantage of working on R&D fuel consumption can be cut by as much projects alongside competitors? as 15 per cent. Even today some of our “Our industry needs common customers use an off-line version of platooning long-term, solutions. We can’t where truck drivers team up to drive in a convoy have lots of site-specific or brand- to save fuel. But driving that way isn’t always very specific solutions. So it’s good Andreas safe. Connecting wirelessly increases both safety Svenungsson that the whole industry is part and fuel efficiency. Since these platoons take up of this.” less space on the road, there will be less traffic. So, our customers can plan their trips better. What is the timeframe for bringing Vehicles also get to where they are going more this technology to market? quickly, which in turn, increases the productivity “I like to say a ‘few’ years. After the initial phase of the entire economy.” of development, I think it’s going to go very quickly, since the technology is already developed. How will it change the driving profession? The main obstacles are legal. I imagine it will be “Increased automation will not mean driverless allowed on specific thoroughfares to test it first, trucks on highways but perhaps ‘driver-free’ before it is introduced more widely.” trucks. In the future, drivers will perhaps use some of their time to perform other activities, Is there any country that has come such as logistic services.” especially far in implementing this? “I think that Sweden has a strong position. The What other applications can Volvo Group’s home of Gothenburg is interesting. a technology like this have? Volvo Cars’ ‘Drive Me’ initiative with self-driving “Platooning for trucks is the first step. We are also cars starts there next year. It’s good when there testing solutions for both construction machinery are several players working on solutions in the and buses. There are a lot of possibilities for more same area – you build up local know-how and automation in vehicles.” momentum.”

WIRELESS CONNECTIVITY The communication between each truck takes place in G5, a special frequency that is a system for future communication between vehicles. All data traffic is encrypted.

36 VOLVO GROUP MAGAZINE 3.2016 Florida introduces driverless crash trucks USA. Two driverless crash trucks were introduced onto highways in Florida, USA, in late 2015. The vehicles can drive using GPS waypoints and following a lead ‘Drive me’ to start in 2017 car, mimicking its path. They have been developed in partnership with technology firm Micro Systems. SWEDEN. Volvo Cars is going to put 100 customers in cars with autonomous capabilities in Gothenburg, Sweden and to drive on public roads under a programme it calls ‘Drive Me’. The company has 500,000 announced it will conduct the same trials in China. The Volvo Group has approximately 500,000 connected vehicles being operated by Automated 18-wheeler customers today. makes debut Freightliner Inspiration, an upgraded version of the Daimler 18-wheeler, made its debut on public roads in Nevada, USA, in May SELF-DRIVING 2015. Daimler’s autopilot system has a stereoscopic camera to BUS IN CHINA read lane lines and short- and long-range radar to scan the road for obstacles up to 250 metres ahead. CHINA. Chinese manufacturer Yutong announced that its autonomous bus drove 32 km between two cities, handling 26 traffic signals, several lane changes and a passing manoeuvre. 4 billion President Obama’s 2017 budget proposal includes nearly USD 4 billion over 10 years for pilot programmes to test connected vehicle systems.

22 During the demonstration there was one second’s braking time (22 metres distance at 80km/h). Optimised, each truck can travel with as little as 5 metres between each truck.

VOLVO GROUP MAGAZINE 3.2016 37 VISTA COMPETITION

More than 18,500 people took part in VISTA 2015-2016, the largest competition in the world for aftermarket personnel. For participants it can be stressful but ultimately a very enjoyable and rewarding experience.

TE XT NIC TOWNSEND PHOTOS ROBIN ARON OLSSON 07:50 The teams arrive at the Volvo Trucks Training Centre in Gothenburg.

Lots of tension

– and lots of fun 08:00 ENSIONS ARE HIGH among the only because we all want to win,” says Marijus Denis team members of 2MVD, a Bareiša, one of the members of 2MVD and a Solodkovas VISTA team from the Volvo VISTA veteran taking part in his fourth semi-final and his team Lietuva Kaunas dealership (and two world finals). “The great thing about this eagerly await in Lithuania. They are in team is that we’ve all worked together for around their first task. Gothenburg, Sweden, competing ten years. We know each other well. We can in the Baltic Sea semi-finals and be honest and say what we want to each other things are not going their way. The task requires without anybody getting angry.” Tthem to remove the housing of an I-Shift gearbox but, despite their best efforts, it is not coming off. THE BALTIC SEA SEMI-FINAL was just the first As their time runs down, tempers start to fray of a number of regional semi-finals held in and panic sets in. But suddenly it comes loose Gothenburg and was followed by finals for and the team has just enough time to frantically teams in the rest of Europe, the Middle East complete its answers before the siren. Their relief and Africa. There were also semi-finals in is clear and it does not take long for their earlier Greensboro, Curitiba and Bangkok. Throughout frustrations to be completely forgotten. VISTA, participants are continually told that the “There was some tension at first, but that’s competition is not about winning and losing – it

38 VOLVO GROUP MAGAZINE 3.2016 08:15 The competition is up and running. Krzysztof Ponomarenko rushes to complete a task on time.

TEAM 2MVD, LITHUANIA: “We came here to win” “We didn’t come here just to participate. We came here to win,” says Marijus Bareiša (far left) in the heat of the semi-final competition. His teammates from left to right: Valdas Viršilas, Denis Solodkovas and Mindaugas Popiera

TEAM ASFERA, POLAND: “I just hope we don’t finish last” This is the first time Asfera (left to right: Sebastian Filipiuk, Krzysztof Ponomarenko, Rafał Benedyczuk and Jakub Schmidtke) have reached a semi-final. “I just hope we don’t finish last,” jokes Jakub Schmidtke.

In VISTA, the right procedure is as important as the right answer.

VOLVO GROUP MAGAZINE 3.2016 39 VISTA COMPETITION

What is VISTA?  VISTA (Volvo International Service Training Award) is a global competition that is open to all sales and service employees within the Volvo Trucks and Volvo Buses service network.  It originally started in 1957 as a competition for Volvo’s mechanics in Sweden but has since become an international event and the largest competition for workshop personnel in the world.  The aim of VISTA is to develop and improve employees’ knowledge and skills and improve customer service.

2MVD concentrate on the task at hand. In VISTA, 10:15 teamwork and good communication are essential.

is about training, self-development and teamwork. expect and it’s been tough,” he says. “Until now There is no doubt that this is true and, given that we have just been doing theoretical questions, the competition started with over 160 teams where you have lots of time – you can take a from the Baltic region alone, reaching the semi­ couple of weeks. But here we are dealing with finals is an incredible achievement. But, right now, practical problems and have just 30 minutes to in the heat of competition, this is no consolation solve them.” for 2MVD who only have one goal in mind. “We At each of the six work stations, teams work didn’t come here just to participate. We came intensively and in almost absolute silence. here to win,” stresses Marijus Bareiša. Everyone is entirely focused on the task in hand and, despite minimal verbal communication, each AT ANOTHER WORK STATION, Asfera, a team from knows exactly what they should be doing. “The Poland, is slightly less ambitious (although no most important thing is teamwork,” says Jakub less enthusiastic). “I just hope we don’t finish Schmidtke. “If you have three people just standing last,” jokes Jakub Schmidtke. He has taken part there and waiting for instructions, you have no in VISTA competitions for a number of years, chance of finishing on time. Everyone needs to but this is the first time he and his teammates know what to do.” have reached a semi-final. “I had no idea what to In VISTA, a question of finding the right

40 VOLVO GROUP MAGAZINE 3.2016 BIGGEST VISTA EVER With more than 18,500 participants VISTA 2015-2016 was the biggest ever. Ninety- six different countries were represented, including Volvo’s homeland Sweden, all the way to Laos and New Caledonia and everywhere in between.

Once the competition is complete, teams unwind with some go-karting and 14:00 are then free to enjoy the rest of their time in Gothenburg.

least will cost them points even if they successfully complete the task. It adds to the challenge but VISTA is about rewarding the qualities that make great technicians: skills, knowledge, professionalism, teamwork and the ability to get it right first time. After completing all six work stations, the competition ends. The following night, the winner will be announced at a gala dinner and later both 2MVD and Asfera will get a full account of their performance. They will find out where they dropped points and if there are any areas where they can improve. Regardless of their final result, both teams agree that they have learnt a lot and the experience will help them in their daily work.

BUT NOW THEY CAN RELAX and enjoy the team- building activities that VISTA organisers have arranged, including go-karting, a tour of the Volvo Museum and “I had no idea a trip to Liseberg, Gothenburg’s premier amusement park. In their what to expect occupation, VISTA offers one of the few opportunities to travel abroad and it’s been tough” for work and they intend to enjoy every minute of it. “This is my first JAK U B SCH MI D T K E , TE AM A SF E R A , PO L AND time in Sweden,” says a far more relaxed Jakub Schmidtke, over a cup of coffee while watching the rest of his team drive answer as finding it in the right way. Teams are go-karts. “I’m really looking forward to just looking assessed on their ability to find information on around Gothenburg.” Impact (Volvo’s information system), follow the correct procedures and use the right tools. With The VISTA 2015-2016 world final took place in Gothenburg the clock ticking down, teams can be tempted to in June, after Volvo Group Magazine went to print. To find skip steps and take short cuts – but doing so risks out the result, as well as access all other coverage of the further complications and delays and at the very competition, visit vista.volvo.com.

VOLVO GROUP MAGAZINE 3.2016 41 BUSES IN RIO DE JANEIRO

The Bus Rapid Transit system in Rio saves its passengers from time-consuming traffic jams. Now a third BRT route is set to open, right in time for the Olympics.

TE XT ROGÉRIO JORDÃO PHOTOS EDUARDO MARTINO

EN ROU TE TO THE RIO OLYMPICS

T IS FRIDAY afternoon and called) who use BRT Transcarioca the teacher and saleswoman route every day. Transcarioca is an Lucimara Silva Oliveira sits by exclusive lane for articulated buses the window of the Volvo bus which extends from Terminal Alvorada that takes her from Curicica, in the west of the city to Galeão a neighborhood in western International Airport in the north. In Rio de Janeiro, to Madureira operation since 2014, Transcarioca is in the north. She glances at the other the second BRT track in the city. A Iside of the Bus Rapid Transit (BRT) third line is now set to open ahead of lane where cars begin to slow down the Olympic Games. as a traffic jam mounts. “The main advantage of BRT is that it saves time. LAUNCHED IN BRAZIL in the 1980’s I don’t get stuck in traffic jams,” says in Curitiba – and currently also part Lucimara Silva Oliviera. of the transport network in cities Accompanied by her two children, like Santiago in Chile and Bogota in Leonardo, 7, and Gabriel, 8, she is Colombia – the BRT arrived in Rio heading for Mercadão Madureira, a in 2012 as a fast and comfortable popular shopping centre in Rio. For transport solution. “The BRT can be Lucimara Silva Oliviera, who makes set up quickly and at a relatively low this trip twice a week, the time she cost compared with a subway line. It saves is significant. “Before the BRT, really helps to connect different parts this trip took an hour and a half. Now of the city,” says Jorge Dias, President One of 450 it takes 50 minutes.” of BRT Operating Consortium, which articulated buses Lucimara is one of the 230,000 is responsible for managing the system. that run in Rio’s cariocas (as the inhabitants of Rio are Jorge Dias spends much of his day BRT system.

42 VOLVO GROUP MAGAZINE 3.2016 An articulated Volvo B340M bus drives along one of Rio’s BRT routes. Its fleet management system makes information about the operational efficiency of the bus available to the operator in real time.

Lucimara Silva Oliveira is travelling with her two children. The BRT system allows her to save time on her frequent trips north to Rio’s Madureira district.

VOLVO GROUP MAGAZINE 3.2016 43 BUSES IN RIO DE JANEIRO

“I ALWAYS TRAVEL SEATED” Maria Bethania, a resident of Irajá neighbourhood in northern Rio, uses the Transcarioca every day to go to work. The work as a cleaner is hard, so comfortable transport is important. “I arrive early and Buses arrive at the Alvorada Terminal, an end terminal on the Transoeste line, launched always travel seated. The bus has enough in 2012. Compared with previous options, the BRT has reduced travelling times for its space and that’s good.” Maria Bethania passengers by 60 per cent. takes the “semi-direct”, a fast-track bus service with few stops. It takes her 45 minutes to get from Vicente de Carvalho to Terminal Alvorada, some 18 kilometres away. “The BRT saves me an one hour and a half compared with before,” she says.

Jorge Dias (left), President of BRT Operating Consortium, which manages the BRT system “I SAVE TIME AND MONEY” in Rio, and Alexandre Antunes (right), Director at Grupo Redentor, which own 120 articulated Few Rio residents know BRT as well Volvo B340Ms. as William Bezerra. For many years, he worked at a construction site at Galeão Airport, 79 kilometres from his home in at BRT´s Operation Center. Here the Clóvis Lopes cites the B340M’s size Santa Cruz on the far west side of the city. Before the BRT, his commute took flow of some 450 articulated buses as an advantage. Each bus is 21 metres six hours a day. Now it takes 2 hours and that run through the system are long and has a capacity of 183 people. 45 minutes. “I save time and money. It’s monitored in real time, 145 of the “It transports more people in safe and a smart system and it saves me from the articulated buses are Volvo B340Ms. comfortable conditions. It suits our psychological stress of traffic jams,” he “We have followed the project in customers’ demands well.” says. This evening he is also on his way to Rio from the start,” says Clóvis Lopes, One of these customers is Grupo the airport. This time it is not to work but to catch a plane. Just in time for holidays. Commercial Director at Treviso, the Redentor. The Group has acquired Volvo dealership in Rio de Janeiro and 120 articulated Volvo B340Ms – 65 to Minas Gerais. run on Transcarioca, 15 on Transoeste

44 VOLVO GROUP MAGAZINE 3.2016 Reduced BUS RAPID TRANSIT LINES Rio de Janeiro travelling TRANSOLÍMPICA TRANSCARIOCA times in Rio TRANSOESTE

THE SYSTEM HAS reduced passengers’ travelling times by 60 per cent, according to BRT. Passengers can choose from three types of ticket: ‘parador’ (stops in more TRANSOESTE TRANSOLÍMPICA TRANSCARIOCA stations), ‘expresso’ or semi-direto’ Launched: 2012 Launched: 2016 Launched: 2014 (fast track). The fares are the same. Directions: From Terminal Directions: From Deodoro Directions: From the All stations are equipped with security Campo Grande to Terminal Station to Recreio Station, International Galeão Airport, cameras. Along the route, there are Alvorada both in the west north zone, to the Alvorada connections to subway lines, trains and Distance: 52 km Distance: 22.5 km Terminal in Barra da Tijuca, buses in order to reach the central and Volvos operating there: Volvos operating there: west Volvo B340M Volvo B340M Distance: 39 km southern parts of the city. Passengers/day: 200,000 Passengers/day: 87,000 Volvos operating there: Unlike most bus services in Rio, all Number of stations: 57 Number of stations: 21 Volvo B340M. BRT departures are scheduled, allowing Passengers/day: 230,000 passengers to better plan their trips. Number of stations: 47

and 40 to serve Transolímpica. Transolímpica: well “The relationship with Volvo Buses beyond the games allowed us to access tools to better TRANSOLÍMPICA is one of the major Games. It holds the main arenas and manage the fleet,” public transport investments ahead pavilions where competitions such as states Alexandre Clóvis Lopes of the Olympics. The newest BRT swimming and basketball will be held. Antunes, Director at line will be a key transport route both But Transolímpica’s importance Redentor. during and after the Games. extends beyond the Games. Cutting Volvo Buses’ fleet management Seen from above, the through 23 neighbourhoods, it will system makes information available Transolímpica virtually splits Rio de soon connect to the fourth BRT about the operational efficiency in Janeiro in half, as if it were a part of line, Transbrasil, which is under real time. “It’s possible to track fuel an immense ‘S’. Soon it will connect, construction. Transbrasil will offer a fast- consumption, engine speed, kilometres through BRT lanes, the larger west track connection between Rio’s west travelled and emission of pollutants," side of the city to its historical centre. and the commercial centre and port says Alexandre Antunes. 40 articulated Volvo B340Ms areas. Stretching 32 kilometres, it will operated by bus company Grupo carry 500,000 passengers a day. AS BRT SPREADS to new areas of Rio, Redentor will run along the line. According to BRT planners, the task of maintaining the network Starting from the neighbourhood of Transolímpica will help to ensure a also grows. “We aim to keep a close Deodoro, which hosts competitions in more functional and well-connected relationship with our customers and sports such as horseriding and field transport network for Rio residents. pay special attention to aftersales. We hockey, Transolímpica will have its So far, that seems to be the case. A have mechanics and garages available terminus at the Olympic Park, some survey carried out by an independent and hold regular meetings to discuss 20 kilometres to the west. The park, institute showed that 74 per cent of the performance of the fleet. This an area of 1.1 million square metres, passengers were satisfied with Rio’s generates both savings for customers is considered the “heart” of the BRT service. and new businesses,” says Clóvis Lopes, from Volvo dealer Treviso.

VOLVO GROUP MAGAZINE 3.2016 45 VDS IN BUSES

SUCCESS FOR DYNAMIC STEERING Volvo Dynamic Steering (VDS) offers bus drivers a better and safer working environment. The system is already in use in Volvo’s long-distance buses and, later this year, it will be launched in intercity and city buses.

TE XT LINDA SWANBERG PHOTOS CHRISTER EHRLING

US DRIVERS OFTEN have a working and strain on the driver’s neck, shoulders and back environment that is demanding is significantly reduced. both physically and mentally. Maria Gink-Lövgren, Feature Leader Research reveals that many bus Ergonomics at Volvo Buses, describes the system drivers experience pain in their as revolutionary. back and neck muscles. Tiredness “We have devoted a great deal of time and caused by work is another energy to create a good driver’s environment. common problem. What’s more, VDS makes the bus much easier B“VDS enables bus drivers to avoid many stress factors, together with physical strain, and, in the long run, this results in fewer days of sick leave. What’s more, enhancing the bus driver’s working environment also improves traffic safety,” says Peter Danielsson, Director Vehicle Features and Safety at Volvo Buses. VDS has been available in Volvo trucks since 2013. It is based on a standard mechanical steering system supported by an electric motor on the steering shaft. Two thousand times a second, the electric motor reads different factors such as speed and steering-wheel angle and calculates what is needed for optimal steering.

VDS MAKES A HUGE difference for bus drivers. The system automatically compensates for unevenness Maria Gink-Lövgren, Feature Leader Ergonomics, on the road and reduces vibrations in the describes VDS as steering wheel. At high speeds, driving stability revolutionary. is improved and, at the same time, it is easy to adjust the direction whenever necessary. Stress

46 VOLVO GROUP MAGAZINE 3.2016 Earlier this year, motor journalists from Europe were invited to the Volvo Group’s test facility in Hällered, Sweden.

WHAT IS VDS?

 Volvo Dynamic Steering (VDS) has been available in Volvo trucks since 2013 and it is one of the Volvo Group’s innovations that has attracted the most attention in recent years.  VDS is based on a standard mechanical steering system which is supported by an electric motor on the steering shaft. Two thousand times a second, the electric motor reads different signals such as speed and steering-wheel angle and calculates what is needed for optimal steering.  The system provides improved driving stability, comfort and safety and reduces the risk of drivers suffering occupational injuries.  VDS was launched for long-distance coaches in October 2015 and the first delivery was made at the beginning of 2016.  Later this year, the production of intercity and city buses, as well as chassis, with VDS will get under way.

VOLVO GROUP MAGAZINE 3.2016 47 VDS IN BUSES

“Thanks to VDS, I have become a true Volvo fan” The difference is obvious from the start. The bus is stable and easy to drive. In my job, I often take sports teams for long-distance tours, but I also do sightseeing tours in cities with narrow streets. The bus is easy to park and drive around corners. If someone had asked me a few months ago, I might have said that I preferred a different brand, but, thanks to VDS, I ‘‘ have become a true Volvo fan.” Johan Jansson, a bus driver at Axelssons Buss in Västerås, Sweden, after the first field trial and 30,000 kilometres in a Volvo 9900 equipped with VDS.

Peter Danielsson, Director Vehicle Features and Safety, and Eric De Roy, Sales Manager at Volvo Buses in Belgium, test- drive one of the Volvo Buses with VDS.

to steer and the driver doesn’t need to hold the which is currently being used in cars. At low steering wheel as hard. Nor does the driver need speeds, the way the bus behaves can be adapted to make corrections if the road is uneven and he to match the behaviour of the vehicle ahead,” says or she can drive in a more relaxed manner,” she Peter Danielsson. explains. At the beginning of March this year, Volvo VDS was launched for long-distance coaches Buses invited motor journalists from Europe to at the bus fair in Kortrijk in Belgium in October the Volvo Group’s test facility in Hällered in 2015. The response has exceeded everyone’s Sweden. Together with representatives from the expectations. The sales targets for 2016 had sales organisation, they were given the chance to already been met in February. test-drive both long-distance coaches and intercity “The interest our customers have shown is and city buses with VDS. tremendous. VDS is an incredibly important Eric De Roy, Sales Manager at Volvo Buses in innovation with many benefits in terms of Belgium, thinks that test-driving is a good way to ergonomics and safety,” says Peter Danielsson. get to know the products he is going to sell. “VDS is really great and I think it’s going VDS IS ALSO ENABLING new technical solutions to make an even bigger difference for drivers which will further improve safety in the future. operating in city traffic. For us, in our role as sales Using cameras and sensors that register the staff, it will be important to get bus drivers to test location of the bus and other vehicles, VDS can, the system. It would also be a good thing to involve for example, steer the bus back if it leaves the the labour unions. When they see the ergonomic road. and safety benefits, they are going to demand that “We are also looking at solutions like Q-assist, VDS is fitted in every bus,” he says.

48 VOLVO GROUP MAGAZINE 3.2016 insights UNDERST ANDING THE WORLD AROUND US IMAGES: FONDATION BERLIET-LYON 1958 Colourful GLM trucks at the plant in Vénissieux

THE LYON SITE 100 YEARS Cradle of the Renault Trucks Since the start, the facilities have brand and steeped in history, the 1965 been constantly modernised. Lyon site celebrates 100 years.

BETWEEN 1916 AND 1917 Marius Berliet built an industrial complex in Lyon spanning the districts of Saint-Priest and Vénissieux. The site consisted of immense buildings, separated by wide 1918 The 750th CBA truck is manufactured at the plant in Vénissieux. avenues, set up in a logical flow to supply assembly lines. It covered an area of almost 400 hectares. From1916, the site supported the assembly of almost 15,000 CBA trucks delivered to the French Army during World War I. In the 1930s, a new wave of construction gave rise to large offices for administrative activities. After World War II, the site continued to grow. By 1974, the 24,000 trucks manufactured by Berliet made up half the French production and almost 60 per cent of the company’s employees worked at the Lyon site. Today, the site with its 4,000 employees is a reputed centre of excellence in several technical areas such as engine development and hybrid technology. The construction of the huge industrial The centennial anniversary will be celebrated 1916 complex starts. later this year. Congratulations! PASCALE MEZIE

Marius Berliet VOLVO GROUP MAGAZINE 3.2016 49 PHOTO: RENAULT TRUCKS insights UNDERSTANDING THE WORLD AROUND US

QUESTIONS TO CHRISTIAN HAFSTRÖM WORKSHOP MANAGER AT THE VOLVO PENTA TEST CENTER AT KROSSHOLMEN IN GOTHENBURG, SWEDEN

At the Volvo Penta Test Center, drivelines, engines and transmissions are tested 24/7. The requirements are rigorous which leads to new and smarter solutions.

You have been praised by the local projects at Volvo Penta’s Product Development environmental agency for your preventive Department and they can include everything work. How do you work with this area? from minor updates to totally new products.” “We are based in a sensitive area and this means that there are a large number of Do you only test engines for marine use? regulations we need to comply with when it “For many years now, we have been running comes to safety, emissions and noise. The tests on generator engines that are used at requirements are becoming increasingly hospitals and airports, for example. Since the stringent and we are constantly trying to find beginning of this year, we have also been able smarter solutions and better products. Our to conduct tests on other industrial engines objective is to minimise the risks and reduce the that are normally installed in special machinery, impact on the external environment.” such as mining machines and container handling equipment. There is a shortage of How have employees reacted to this way test chambers for engines, so these tests are of working? good for business. It’s a question of making the “Everyone is engaged and is working in optimal use of the available facilities.” a target-oriented way. We make security inspections once a month and we have both You also have a demo centre. What internal and external audits during the year. We happens there? also devote a great deal of time and effort to “The demo centre is the face Volvo Penta creating a good working environment for our presents to the outside world and it plays an test drivers. Driving boats in strong winds, fog important role for our marketing organisation. and snow for several hours is really gruelling.” Both boatbuilders and industrial customers come here to test-drive engines and see how What do you actually test at Krossholmen? they function in real life. We have around 2,000 ”We test drives and engines of every visitors a year. Making sure that the facility and conceivable kind, from the D1 to the D16. The boats are in top condition is part of the job.” test objects are determined together with the LINDA SWANBERG

50 VOLVO GROUP MAGAZINE 3.2016 PHOTO: CHRISTER EHRLING CHRISTER PHOTO:

Christian Hafström is the Workshop Manager at the Volvo Penta Test Center in Gothenburg. “We have 30 different boats and a number of test chambers. Our operations are run around the clock, seven days a week.”

VOLVO GROUP MAGAZINE 3.2016 51 The company was originally known under a different name. Which one? The first vehicle built by Jack, Gus A. The Mack Brothers Company and William Mack B. The Bulldog Company C. The Fallesen and Berry Company was named “The Manhattan”. What 2 3Mack has a long history. was it used for? When did the brand 1 celebrate its centennial A. School transport anniversary? B. Sightseeing C. Construction A. 2001 B. 2000 C. 1995 What do you know 4The longest-serving Mack dealer, Praco Didacol, has about Mack? represented the brand for 93 years. In which country is Praco It is pugnacious, blunt-nosed and durable. located? The bulldog has been the symbol of A. USA Mack Trucks since World War I. Answer B. Mexico 5“Mack the C. Colombia the quiz and you have the chance to win Transporter” was a lead character your own gold bulldog. in which Disney- Pixar movie?

A. The Incredibles B. Cars C. Toy Story

A Mack Titan holds the Guinness World Record for the longest road train after it towed 113 trailers over a distance of 150m on 18 February 2006. In which country did this record-setting event occur? PHOTO: MACK TRUCKS

THE BULLDOG A. USA B. Australia Mack earned this nickname C. Canada in 1917, during World War I, 6 when the British government purchased the Mack AC model to supply its front lines with troops, food and equipment. WIN A GOLD BULLDOG PAPERWEIGHT! British soldiers dubbed the Email your answers to [email protected] no later than 15 August 2016. Write truck the Bulldog Mack. It “Quiz” on the subject line. Remember to include your name and address. Three lucky reminded the soldiers of the winners will get a Mack bulldog hood ornament, the same that has adorned the hood of tenacity and strength of their Mack trucks since 1932. You can find more information at mack-shop.com. Good luck! country’s mascot, the British Bulldog. The winners of the quiz in Volvo Group Magazine #1 were Nicolas Delaunay, France, Yashwanth B N, India, and Piyathida Semsuk, Thailand. Congratulations! The right answers were: 1-C, 2-C, 3-B, 4-A, 5-A, 6-B, 7-A.