National Franchise COVERAGE DIRECTORY
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Driven toward claims solutions. 2018 National Franchise COVERAGE DIRECTORY P: 800-572-8010 | F: 800-544-1332 SCA Appraisal Company | 3817 W. Magnolia Blvd. | Burbank, CA 91505 [email protected] | www.SCA-Appraisal.com Mission Statement Focusing on this mission and adherence to our eight core values has led to the continued success which our business has been built upon. All of our activities and decisions are based on and guided by the following values: CLIENT COMMITMENT: We develop relationships that make a positive difference in our clients’ lives. Started by Timothy S. Davis QUALITY: and his wife Paula in We provide outstanding products 1979, SCA Appraisal and unsurpassed service that deliver Company has been premium value to our clients. providing its insurance clients over three INTEGRITY: decades of the highest We uphold the highest standards of quality appraisal integrity in all our actions. services from the finest people in the industry. TEAMWORK: We work together, across boundaries, Through all the to meet the needs of our clients and decades they realized to help the company win. that two things needed to remain constant– RESPECT FOR PEOPLE: the importance of the We value our people, encourage customer and the level their development and reward of service provided by their performance. its staff. GOOD CITIZENSHIP: To achieve these We are good citizens in the communities goals SCA has always in which we live and work. been committed to being at the forefront A WILL TO WIN: of improvements in We exhibit a strong will to win in the both communication marketplace and in every aspect of and technology. our business. SCA employees PERSONAL ACCOUNTABILITY: believe in personalized We are personally accountable for customer service for delivering on our commitments. all their clients. “We sincerely care about our clients and the service we deliver.” – Criselda Tan, Operations Process Manager Our Redesigned Website www.SCA-Appraisal.com We always remember to put our customers’ needs first and this was a priority when designing our new corporate website. All the most important functions like Coverage Lookup, Supplement Request and Claim Assignment are now front and center on our homepage. During business hours we also added the ability to live chat with one of our reps about any claim related topic. Visit our page today to learn more about us. Don’t forget to Like us on Facebook and Follow us on Twitter. “Exceed expectations Place a New Assignment of our clients as related to claim • Visit: dash.sca-appraisal.com assignment handling • Email: [email protected] through consistent • Fax: 800-544-1332 teamwork, • Call our FNOL Dept: 800-572-8010 ext 2005 innovation and • Check our coverage areas customer service.” and view mileage costs – Tim Davis Sr., CEO • Visit: sca-appraisal.com/coverage SUPERIOR SERVICE “We provide our staff with systems that enable them to effectively manage and quickly complete every customer assignment.” – Robert Blake, CTO What is Streamline • Best in class vehicle owner photo upload tool • Accessed via text link and completely bilingual • Graphics can be customer branded • Entire process takes less than 2 minutes • Photos can be directed to your staff appraisers for the estimate or we can provide one within 3 hours • Use of the app can cut cycle time from FNOL to estimate receipt from the average 3 days to a few hours STREAMLINE How Does it Work? Dashboard System FIRST: Downloading the app is The ever improving benefit of as easy as using it. Any vehicle working with SCA is our claims owner using an Apple or Android management system called phone can quickly download the Dashboard. Through the use of app from Google Play or Apple’s Dashboard, SCA is perpetually App Store via a direct link or QR refining and focusing our work code. From download to upload, flow to ensure our claims the entire process takes about management process is the five minutes. best in the business. Our cutting edge exception-based SECOND: The interface is a management, quality control, breeze for customers to use. and work flow systems allow The application all but walks the SCA to pull ahead of the pack owner around his or her vehicle, through adaptation to the most and includes user-friendly photo efficient processes. guides to indicate requested photos. Customers simply snap Extended to You the relevant photos with their Dashboard gives every adjuster phones and submit them. the ability to assign, monitor, status, and review any files FINALLY: Qualified and trained assigned to our company. All SCA appraisers from across the cycle time and severity is also country can view the photos and tracked and graphically presented one responds with an estimate. within the website. This large network of ready appraisers gives SCA the depth Ask Us of unlimited scalability. It saves Ask us to show you how travel cost. It saves everyone’s Dashboard can be customized to time. It saves owner frustration. meet your informational needs. Customers are empowered to take an active role with their vehicles’ inspection and this satisfaction leads to higher NPS and fewer turnovers. WANT TO GIVE IT A QUICK TEST DRIVE? CALL US! SCA Client Service Directors Our Client Service Directors make sure to keep all SCA clients informed about new systems, technology or workflow improvements which could be beneficial. Each client is assigned a client service director based Our Services on territory. This individual SCA provides the following ensures that our clients’ needs are best-in-class material damage continually being met on both a appraisal, inspection and service as well as an ROI level. related services, including: Clients can always call their CSD direct about any unresolved issue. Auto & Light Truck Your dedicated client service Estimates director will get to know you and Heavy Equipment, your business in order to anticipate Truck & Trailer Estimates what services or products SCA offers will be of most benefit. Specialty Vehicle Estimating (RV’s, Marine, WAYNE CODY Motor Cycles, ATV’s, etc) Senior Vice President Client Service Group Actual Cash Value DIRECT: 818-381-5217 (Standard, Specialty or CELL: 404-915-3172 Arbitration Quality) [email protected] Homeowner/ JOHN JUNK Commercial Property Client Services Director DIRECT: 818-450-2714 Lease Returns [email protected] Inspection Services LUCANO FIGUEROA DRP & Staff Appraiser Regional Sales Manager, South West DIRECT: 818-450-2726 Re-inspections [email protected] State DOI Re-inspections YESENIA BARRETO Desk Review Services Regional Sales Manager, West Coast DIRECT: 818-450-2749 Staff Backfill During [email protected] Catastrophes Pre-Insurance or JEFF WHITE Regional Sales Manager, North East Underwriting Inspection DIRECT: 818-381-5216 Private Party [email protected] Pre-Purchase Inspections JOSHUA FABROS Scene Investigations Regional Sales Manager, Central DIRECT: 818-450-2721 Expert Witness Services [email protected] LINKING VIRTUAL AND TRADITIONAL APPRAISALS Assignment Triage with Effortless Transition One of the most compelling components of working with SCA is our ability to move assignments between different methods of inspection. When coupled with our cost and customer service focused SAT (Seamless Assignment Triage) department, doing business with SCA has never been better. We can attempt an LAE-friendly virtual inspection method but move easily to a traditional appraiser if needed. No Excuse Guarantee System Control Your guidelines (rules) are entered into the SCA Dashboard The Guidelines claim management system. To ensure that we exceed client The system monitors each claim expectations, our client service process to insure that we meet directors work with you to build your guidelines. guidelines and performance benchmarks for handling your Total Transparency – claim. The guidelines and No Excuses performance benchmarks We are so confident in our ability cover such areas as cycle time, to handle your claims we provide proper parts usage, frequency of you access to the system. You communication, and other KPIs. see what we see. POINTS OF PRIDE • SCA is the largest family • Technology controlled owned and operated franchise appraiser-side estimate appraisal company in the nation guidelines for labor rates, part usage and repair methods • Currently SCA has 141 franchise locations across the U.S. • Constant customer care training of SCA employees • We offer 351 hub locations which to ensure policy holders have cover 75% of the country’s a positive and professional population without any mileage claims experience fees–detailed mileage/fee calculation to any address is • Professional, industry available on our website experienced department managers head our FNOL, • Immediate initial contact made Dispatch, Customer Contact with vehicle owner to set Center, Material Damage/ customer expectations and Quality Control, Delivery, Billing, schedule appointment Field Operations, Account Operations, and Sales divisions SCA Regional Appraisal Managers and Directors The RAM and RD teams lead the way by working with our entire franchise and appraisal network to ensure our customer appraisal guidelines and expectations are followed. All franchise owners and appraisers within each region are handled by one of our skilled professionals. Coast to Coast Network Including Alaska and Hawaii FRANCHISES 141 HUB LOCATIONS HUB 351 FIELD OPERATIONS FIELD State-of-the-Art Technology With new technological advances in estimate audit controls and