Railways: Strategic Rail Authority, 1998-2005
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Strategic Rail Authority
Guidance on Complaints Handling Procedure Strategic Rail Authority February 2005 Contents Introduction 3 Principles 3 Accessibility and publicity 4 Simplicity of understanding and use 5 Speed of response 6 Confidentiality 7 Full and fair investigation 7 Effective response and appropriate redress 8 Monitoring, auditing and review 8 Interface with insurance claim publicity and procedures 9 Consultation 9 Annex A: Principles for dealing with ‘frivolous and vexatious’ complaints 10 Annex B: Principles for dealing with complaints involving two or more operators 12 2 Introduction 1. Passenger train and station operators are required to have complaint handling procedures, approved by the Rail Regulator (before 1 February 2001) or by the Authority (after 1 February 2001), in place from commencement of licensed operations. 2. Operators may propose whatever procedures best suit the needs and expectations of their customers and the requirements of their businesses. However, this guidance document sets out fundamental principles which the Authority will expect to see reflected in any complaint handling procedure submitted to it for approval and the way in which those principles should be incorporated into operators’ procedures. Whilst this guidance document imposes no absolute requirements upon licensed operators, the Strategic Rail Authority will, as far as possible, measure complaint handling procedures proposed by operators against the contents of this guidance. Principles 3. A complaint handling system should: • Be easily accessible and well -
Annual Report 2001: the Government's Expenditure Plans For
Annual Report 2001 The Government’s Expenditure Plans 2001–02 to 2003–04 Department of the Environment, Transport and the Regions Office of the Rail Regulator Office of Water Services Ordnance Survey Presented to Parliament by the Deputy Prime Minister and Secretary of State for the Environment, Transport and the Regions, and the Chief Secretary to the Treasury by command of Her Majesty March 2001 Cm 5105 £30.00 Department of the Environment, Transport and the Regions Eland House Bressenden Place London SW1E 5DU Telephone 020 7944 3000 Internet service www.detr.gov.uk Acknowledgements Cover and inside: Yellow cleaner – Association of Town Centre Management. Cover and Inside: House and children – Rural Housing Trust and Colchester Borough Council. Inside: Landscape – South Downs Conservation Board. © Crown Copyright 2001 Copyright in the typographical arrangement rests with the Crown. This publication (excluding the Royal Arms and logos) may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material not being used in a derogatory manner or in a misleading context. The source of the material must be acknowledged as Crown copyright and the title of the document must be included when being reproduced as part of another publication or service. Any enquiries relating to the copyright in this document should be addressed to HMSO, The Copyright Unit, St Clements House, 2–16 Colegate, Norwich NR3 1BQ. Fax: 01603 723000 or e-mail: [email protected] Applications for reproduction should be made in writing to The Copyright Unit, Her Majesty’s Stationery Office, St Clements House, 2–16 Colegate, Norwich NR3 1BQ. -
DIRECTIONS and GUIDANCE to the Strategic Rail Authority
DIRECTIONS AND GUIDANCE to the Strategic Rail Authority ESTABLISHMENT OF THE STRATEGIC RAIL AUTHORITY 1. The Strategic Rail Authority (“the Authority”) has been established under section 201(1) of the Transport Act 2000 (“the Act”) as a body corporate. PURPOSES OF THE STRATEGIC RAIL AUTHORITY 2.1. The Authority is to provide leadership for the rail industry and ensure that the industry works co-operatively towards common goals. This objective should underpin the whole range of the Authority’s activities. The Authority will set priorities for the successful operation and development of the railway. It will work with other industry parties to secure continuing private investment in the railway, and to deploy public funding to best effect. To this end, the Authority has been given a wide range of statutory powers and duties. 2.2. Section 205 of the Act sets out the Authority’s purposes as: • to promote the use of the railway network for the carriage of passengers and goods; • to secure the development of the railway network; and • to contribute to the development of an integrated system of transport for passengers and goods. 2.3. Section 207 of the Act requires the Authority to exercise its functions with a view to furthering its purposes and it must do so in accordance with any strategies that it has formulated with respect to them. In so doing the Authority must act in the way best calculated: • to protect the interests of users of railway services; • to contribute to the achievement of sustainable development; 1 • to promote efficiency and economy on the part of persons providing railway services; • to promote measures designed to facilitate passenger journeys involving more than one operator (including, in particular, arrangements for the issue and use of through tickets); • to impose on operators of railway services the minimum restrictions consistent with the performance of its functions; and • to enable providers of rail services to plan their businesses with a reasonable degree of assurance. -
The Strategic Case for Hs2
THE STRATEGIC CASE FOR HS2 October 2013 THE STRATEGIC CASE FOR HS2 October 2013 High Speed Two (HS2) Limited has been tasked by the Department for Transport (DfT) with managing the delivery of a new national high speed rail network. It is a non-departmental public body wholly owned by the DfT. Department for Transport Great Minster House 33 Horseferry Road London SW1P 4DR Telephone: 0300 330 3000 Website: www.gov.uk/dft Department for Transport has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the Department’s website. The text may be freely downloaded and translated by individuals or organisations for conversion into other accessible formats. If you have other needs in this regard please contact the Department. © Crown Copyright, 2013, except where otherwise stated. Copyright in the typographical arrangement rests with the Crown. You may re-use this information (not including logos or third-party material) free of charge in any format or medium, under the terms of the Open Government Licence v2.0. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence/version/2 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or e-mail: [email protected]. Where we have identified any third-party copyright information you will need to obtain permission from the copyright holders concerned. To order further copies contact: DfT Publications Tel: 0300 123 1102 Web: www.dft.gov.uk/orderingpublications Product code: DfT 014 Printed in Great Britain on paper containing at least 75% recycled fibre. -
The Ladbroke Grove Rail Inquiry Part 2 Report
Responsibility for the regulation of health and safety on the railways was transferred from the Health and Safety Commission (HSC) and Health and Safety Executive (HSE) to the Office of Rail Regulation (ORR) on 1 April 2006. This document was originally produced by HSC/E but responsibility for the subject/work area in the document has now moved to ORR. If you would like any further information, please contact the ORR's Correspondence Section - [email protected] The Ladbroke Grove Rail Inquiry Part 2 Report The Rt Hon Lord Cullen PC The Ladbroke Grove Rail Inquiry Part 2 Report The Rt Hon Lord Cullen PC © Crown copyright 2001 Applications for reproduction should be made in writing to: Copyright Unit, Her Majesty’s Stationery Office, St Clements House, 2-16 Colegate, Norwich NR3 1BQ First published 2001 ISBN 0 7176 2107 3 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the copyright owner. 1 Front cover: Taken from a photograph supplied by Milepost 92 /2 ii Contents Chapters 1 Executive summary 3 2 The Inquiry 11 3 The rail industry and its regulation 19 4 The implications of privatisation 39 5 The management and culture of safety 59 6 Railway Group Standards 79 7 Safety cases, accreditation and licensing 85 8 Railtrack and Railway Safety 109 9 The safety regulator 123 10 A rail industry safety body 155 11 An accident investigation body -
Railways: 2004 White Paper
Railways: 2004 White Paper Standard Note: SN/BT/3142 Last updated: 31 March 2010 Author: Louise Butcher Section Business and Transport This note summarises the White Paper The Future of Rail published on 15 July 2004. The document and associated information can be found on the Department for Transport's archive. The then Secretary of State for Transport, Alistair Darling, announced a review of the railways in January 2004; this was followed by a report of the Transport Select Committee in April; and the Government’s conclusions and response to the Committee was published in a White Paper in July. The Secretary of State had ruled out renationalising the railways before the review took place and after consideration, he decided against radically changing the structure to a system of common ownership of the track and train. The White Paper identified weaknesses in the existing system for managing the railways and proposed changing the structure by: • Abolishing the Strategic Rail Authority (SRA) and moving its strategic functions and financial obligations to the Department for Transport; • Giving responsibility for operating the network and for its performance to Network Rail; • Reducing the number of passenger franchises and aligning them more closely with Network Rail's regional structure; • Increasing the role of the Scottish Executive, the Welsh Assembly and the London Mayor, in determining passenger services and where appropriate, infrastructure; and • Giving the Office of Rail Regulation (ORR) responsibility for safety, performance and cost. A number of these changes – notably the closure of the SRA, the transfer of safety regulation, and proposals relating to devolved decision-making – were legislated for in the Railways Act 2005. -
Appointment of Her Majesty's Chief
House of Commons Home Affairs Committee Appointment of Her Majesty’s Chief Inspector of Constabulary Third Report of Session 2012–13 Volume II Oral and written evidence Ordered by the House of Commons to be printed 26 June 2012 HC 183-II Published on 9 August 2012 by authority of the House of Commons London: The Stationery Office Limited £7.50 The Home Affairs Committee The Home Affairs Committee is appointed by the House of Commons to examine the expenditure, administration, and policy of the Home Office and its associated public bodies. Current membership Rt Hon Keith Vaz MP (Labour, Leicester East) (Chair) Nicola Blackwood MP (Conservative, Oxford West and Abingdon) James Clappison MP (Conservative, Hertsmere) Michael Ellis MP (Conservative, Northampton North) Lorraine Fullbrook MP (Conservative, South Ribble) Dr Julian Huppert MP (Liberal Democrat, Cambridge) Steve McCabe MP (Labour, Birmingham Selly Oak) Rt Hon Alun Michael MP (Labour & Co-operative, Cardiff South and Penarth) Bridget Phillipson MP (Labour, Houghton and Sunderland South) Mark Reckless MP (Conservative, Rochester and Strood) Mr David Winnick MP (Labour, Walsall North) Powers The Committee is one of the departmental select committees, the powers of which are set out in House of Commons Standing Orders, principally in SO No 152. These are available on the Internet via www.parliament.uk. Publication The Reports and evidence of the Committee are published by The Stationery Office by Order of the House. All publications of the Committee (including press notices) are on the Internet at www.parliament.uk/homeaffairscom. Committee staff The current staff of the Committee are Tom Healey (Clerk), Richard Benwell (Second Clerk), Ruth Davis (Committee Specialist), Eleanor Scarnell (Committee Specialist), Andy Boyd (Senior Committee Assistant), John Graddon (Committee Support Officer) and Alex Paterson (Select Committee Media Officer). -
Regulating Rail
Regulating Rail For Whom Should Regulation Work? Chris Bolt On Track...? Politeia Debates POLITEIA 2008 First published in 2008 by Politeia 22 Charing Cross Road London WC2H 0QP Tel: 020 7240 5070 Fax: 020 7240 5095 E-mail: [email protected] Website: www.politeia.co.uk © Politeia 2008 Policy Series No. 60 ISBN 978-1-900525-92-3 Cover design by John Marenbon Politeia gratefully acknowledges support for this publication from The Foundation for Social and Economic Thinking Printed in Great Britain by: Hobbs the Printers Ltd Brunel Road Totton Hampshire SO40 3WX Preface to the Series Transport and energy have rarely been of such importance to the policy debate as they are today. While central to a successful economy, they have also become important to voters because of their impact on daily life: travel today is unreliable – often with delays in the most routine journeys - and expensive; fuel costs are rising and uncertain; and there is growing sensitivity to the impact on the environment of too much of the wrong energy consumption. In transport there are fears that things will get worse: the Government’s ill - thought - out schemes for mass housing development and the influx of new people are adding to the strains on an already overburdened transport system – air, rail and road. What should UK policy be? Though the issues are complex, the fundamental questions of policy are clear. What course should be followed? What role should the government have? How should it set the rules? Who should bear the cost? The transport debate is an old one, and Politeia’s new series, On Track…?, opened by focusing on rail. -
THE RAILWAYS in a THIRD TERM “Integrated, Accountable and Publicly Owned” Pre-Election Briefing March 2005
THE RAILWAYS IN A THIRD TERM “Integrated, accountable and publicly owned” Pre-election briefing March 2005 In September 2004 Labour Party constituencies and affiliates voted at the annual party conference to adopt a policy of “resolving the fragmented structure of the [rail] industry by introducing an integrated, accountable and publicly owned railway”. It has long been recognised that such a move would be supported by an overwhelming majority of the public and would prove immensely popular at a general election. This pre-election briefing shows how this policy can be put into practice in a third term and beyond. We can afford to bring the railways back into public ownership. Such a move would make sound financial sense as well as reaping significant social, economic and environmental benefits in the longer term. SUMMARY • the government’s hopes for a “rail renaissance” with its attendant social, economic and environmental benefits have been frustrated by a privatised rail industry that has absorbed extra public investment without delivering real improvement or growth • ministers have proclaimed their commitment to “the principle of a public private and partnership” for rail. But the private sector is not delivering value for money on the railway – the public sector has proved itself to be more efficient and cost effective • any private sector investment in the railway must ultimately be paid for by farepayers and taxpayers – with interest. Around £800m a year is taken out of the industry as returns to private lenders and investors – a total leakage of more than £6b since 1996 • the majority of passenger services could be taken into the public sector by 2013 at no cost. -
Railway Industry Health & Safety Advisory
RIHSAC 100 – IN RETROSPECT When we look back at the history of the Railway Industry Health & Safety Advisory Committee (RIHSAC), what we are doing in effect is to review the last 40-odd years of railway policy in Britain, and in particular, the safety and regulatory challenges that have been faced by the industry during those decades - partly as a result of institutional change, partly as a result of technical progress, partly as a result of evolving societal attitudes and expectations, and partly as a result of advances in the understanding and systematic management of risk generally. 1974 Health & Safety at Work etc Act (HASWA) The story really begins with the passage of this act, which gave legislative effect to the proposals in the Robens Report of 1972, and brought into being the Health & Safety Commission (HSC) with its executive arm, the Health & Safety Executive (HSE). It placed the responsibility for delivering safety at work jointly on the shoulders of employers and employees, setting the test of reasonable practicability, and it continues to underpin the regulation of occupational health and safety to this day. However, it also imposes a duty to ensure the safety of third parties, and although Robens had specifically stated that the arrangements he was proposing were not intended to apply to transport users in general, there was no such exclusion clause in the Act. Railways were already covered by a body of prescriptive, industry-specific safety regulations such as “lock, block and brake”, going back in some cases for 130 years, which were not limited to occupational safety, and had their own enforcers in the guise of HM Railway Inspectorate (HMRI), which operated under the wing of the Department of Transport (DoT) and was also responsible for accident investigation. -
Railways: Railtrack Administration and the Private Shareholders, 2001-2005
Railways: Railtrack administration and the private shareholders, 2001-2005 Standard Note: SN/BT/1076 Last updated: 10 August 2010 Author: Louise Butcher Section Business and Transport Railtrack was set up on 1 April 1994 under the Railways Act 1993 to manage the rail infrastructure (track, stations, etc.). It was sold to the private sector on 20 May 1996. The Labour Government made changes to the operation and supervision of the rail industry in the Transport Act 2000, particularly to the regulator’s powers over Railtrack's investment plans. Railtrack's main sources of revenue were the charges it levied on train operators for track access and the lease income it received for stations and depots. Until 2001 Railtrack did not receive direct revenue subsidy from the government although it was indirectly dependent on the significant amount of public sector support received by the train and freight operating companies. Various reasons were put forward for the company’s troubles, some dating back to the time it was privatised. For example, privatising an industry that continues to need large subsidies leads to problems; the form of privatisation chosen involved a mass of complicated and antagonistic relationships between Railtrack and its customers and the regulator; and no account appeared to have been taken of the poor state of the railway. Poor management and inadequate direction did not help; nor did the three major fatal rail accidents that occurred on its watch – all attributed to factors under the company’s overall control. Railtrack plc was put into administration on 7 October 2001 and came out of it on 1 October 2002. -
Statism by Stealth
Statism by Stealth New Labour, new collectivism MARTIN MCELWEE AND ANDREW TYRIE MP CENTRE FOR POLICY STUDIES 57 Tufton Street London SW1P 3QL 2002 THE AUTHORS MARTIN MCELWEE took a double first in law from Gonville & Caius College, Cambridge before joining the Centre for Policy Studies as Deputy Editor. He now works for an international law firm in the City. His publications include The Great and Good?: The Rise of the New Class (Centre for Policy Studies, 2000); Leviathan at Large; the new regulator for the financial markets (with Andrew Tyrie MP, CPS, 2000); Small Government (CPS, 2001); and Judicial Review: Keeping Ministers in Check (Bow Group, 2002). ANDREW TYRIE has been Conservative Member of Parliament for Chichester since May 1997. His publications include A Cautionary Tale of EMU (CPS, 1991); The Prospects for Public Spending (Social Market Foundation, 1996); Reforming the Lords: a Conservative Approach (Conservative Policy Forum, 1998); Leviathan at Large; the new regulator for the financial markets (with Martin McElwee, CPS, 2000); Mr Blair’s Poodle: an Agenda for reviving the House of Commons (CPS, 2000); and Back from the Brink (Parliamentary Mainstream, 2001). ISBN No. 1 903219 41 8 Centre for Policy Studies, March 2002 Printed by The Chameleon Press, 5 – 25 Burr Road, London SW18 CONTENTS 1 Introduction 1 2 Regulation and industrial policy 5 3 Business and red tape 19 4 Education 25 5Health 33 6 Culture, Media and Sport 40 7 The Tsar phenomenon 45 8 Conclusion 48 Bibliography 50 The aim of the Centre for Policy Studies is to develop and promote policies that provide freedom and encouragement for individuals to pursue the aspirations they have for themselves and their families, within the security and obligations of a stable and law-abiding nation.