DIRECTIONS and GUIDANCE to the Strategic Rail Authority
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Strategic Rail Authority
Guidance on Complaints Handling Procedure Strategic Rail Authority February 2005 Contents Introduction 3 Principles 3 Accessibility and publicity 4 Simplicity of understanding and use 5 Speed of response 6 Confidentiality 7 Full and fair investigation 7 Effective response and appropriate redress 8 Monitoring, auditing and review 8 Interface with insurance claim publicity and procedures 9 Consultation 9 Annex A: Principles for dealing with ‘frivolous and vexatious’ complaints 10 Annex B: Principles for dealing with complaints involving two or more operators 12 2 Introduction 1. Passenger train and station operators are required to have complaint handling procedures, approved by the Rail Regulator (before 1 February 2001) or by the Authority (after 1 February 2001), in place from commencement of licensed operations. 2. Operators may propose whatever procedures best suit the needs and expectations of their customers and the requirements of their businesses. However, this guidance document sets out fundamental principles which the Authority will expect to see reflected in any complaint handling procedure submitted to it for approval and the way in which those principles should be incorporated into operators’ procedures. Whilst this guidance document imposes no absolute requirements upon licensed operators, the Strategic Rail Authority will, as far as possible, measure complaint handling procedures proposed by operators against the contents of this guidance. Principles 3. A complaint handling system should: • Be easily accessible and well -
Annual Report 2001: the Government's Expenditure Plans For
Annual Report 2001 The Government’s Expenditure Plans 2001–02 to 2003–04 Department of the Environment, Transport and the Regions Office of the Rail Regulator Office of Water Services Ordnance Survey Presented to Parliament by the Deputy Prime Minister and Secretary of State for the Environment, Transport and the Regions, and the Chief Secretary to the Treasury by command of Her Majesty March 2001 Cm 5105 £30.00 Department of the Environment, Transport and the Regions Eland House Bressenden Place London SW1E 5DU Telephone 020 7944 3000 Internet service www.detr.gov.uk Acknowledgements Cover and inside: Yellow cleaner – Association of Town Centre Management. Cover and Inside: House and children – Rural Housing Trust and Colchester Borough Council. Inside: Landscape – South Downs Conservation Board. © Crown Copyright 2001 Copyright in the typographical arrangement rests with the Crown. This publication (excluding the Royal Arms and logos) may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material not being used in a derogatory manner or in a misleading context. The source of the material must be acknowledged as Crown copyright and the title of the document must be included when being reproduced as part of another publication or service. Any enquiries relating to the copyright in this document should be addressed to HMSO, The Copyright Unit, St Clements House, 2–16 Colegate, Norwich NR3 1BQ. Fax: 01603 723000 or e-mail: [email protected] Applications for reproduction should be made in writing to The Copyright Unit, Her Majesty’s Stationery Office, St Clements House, 2–16 Colegate, Norwich NR3 1BQ. -
The Strategic Case for Hs2
THE STRATEGIC CASE FOR HS2 October 2013 THE STRATEGIC CASE FOR HS2 October 2013 High Speed Two (HS2) Limited has been tasked by the Department for Transport (DfT) with managing the delivery of a new national high speed rail network. It is a non-departmental public body wholly owned by the DfT. Department for Transport Great Minster House 33 Horseferry Road London SW1P 4DR Telephone: 0300 330 3000 Website: www.gov.uk/dft Department for Transport has actively considered the needs of blind and partially sighted people in accessing this document. The text will be made available in full on the Department’s website. The text may be freely downloaded and translated by individuals or organisations for conversion into other accessible formats. If you have other needs in this regard please contact the Department. © Crown Copyright, 2013, except where otherwise stated. Copyright in the typographical arrangement rests with the Crown. You may re-use this information (not including logos or third-party material) free of charge in any format or medium, under the terms of the Open Government Licence v2.0. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence/version/2 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or e-mail: [email protected]. Where we have identified any third-party copyright information you will need to obtain permission from the copyright holders concerned. To order further copies contact: DfT Publications Tel: 0300 123 1102 Web: www.dft.gov.uk/orderingpublications Product code: DfT 014 Printed in Great Britain on paper containing at least 75% recycled fibre. -
Railway Operations and the Environment Guidance
RAILWAY OPERATIONS AND THE ENVIRONMENT GUIDANCE A CONSULTATION DOCUMENT Published by the Office of the Rail Regulator July 1994 Environmental guidance Contents 1. The Regulator’s Environmental Guidance................................................................1 Introduction....................................................................................................................1 The Regulator's environmental guidance .......................................................................2 The environmental policy...............................................................................................2 The policy statement ......................................................................................................2 Objectives.......................................................................................................................3 Management arrangements and systems........................................................................3 Monitoring......................................................................................................................4 Other sources of advice on environmental policy..........................................................4 Updating the guidance....................................................................................................5 Appendix 1: Summary of Issues, Current Best Practice and Options for Improvement........................................................................................................................7 Enclosure -
The Ladbroke Grove Rail Inquiry Part 2 Report
Responsibility for the regulation of health and safety on the railways was transferred from the Health and Safety Commission (HSC) and Health and Safety Executive (HSE) to the Office of Rail Regulation (ORR) on 1 April 2006. This document was originally produced by HSC/E but responsibility for the subject/work area in the document has now moved to ORR. If you would like any further information, please contact the ORR's Correspondence Section - [email protected] The Ladbroke Grove Rail Inquiry Part 2 Report The Rt Hon Lord Cullen PC The Ladbroke Grove Rail Inquiry Part 2 Report The Rt Hon Lord Cullen PC © Crown copyright 2001 Applications for reproduction should be made in writing to: Copyright Unit, Her Majesty’s Stationery Office, St Clements House, 2-16 Colegate, Norwich NR3 1BQ First published 2001 ISBN 0 7176 2107 3 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording or otherwise) without the prior written permission of the copyright owner. 1 Front cover: Taken from a photograph supplied by Milepost 92 /2 ii Contents Chapters 1 Executive summary 3 2 The Inquiry 11 3 The rail industry and its regulation 19 4 The implications of privatisation 39 5 The management and culture of safety 59 6 Railway Group Standards 79 7 Safety cases, accreditation and licensing 85 8 Railtrack and Railway Safety 109 9 The safety regulator 123 10 A rail industry safety body 155 11 An accident investigation body -
Railways: 2004 White Paper
Railways: 2004 White Paper Standard Note: SN/BT/3142 Last updated: 31 March 2010 Author: Louise Butcher Section Business and Transport This note summarises the White Paper The Future of Rail published on 15 July 2004. The document and associated information can be found on the Department for Transport's archive. The then Secretary of State for Transport, Alistair Darling, announced a review of the railways in January 2004; this was followed by a report of the Transport Select Committee in April; and the Government’s conclusions and response to the Committee was published in a White Paper in July. The Secretary of State had ruled out renationalising the railways before the review took place and after consideration, he decided against radically changing the structure to a system of common ownership of the track and train. The White Paper identified weaknesses in the existing system for managing the railways and proposed changing the structure by: • Abolishing the Strategic Rail Authority (SRA) and moving its strategic functions and financial obligations to the Department for Transport; • Giving responsibility for operating the network and for its performance to Network Rail; • Reducing the number of passenger franchises and aligning them more closely with Network Rail's regional structure; • Increasing the role of the Scottish Executive, the Welsh Assembly and the London Mayor, in determining passenger services and where appropriate, infrastructure; and • Giving the Office of Rail Regulation (ORR) responsibility for safety, performance and cost. A number of these changes – notably the closure of the SRA, the transfer of safety regulation, and proposals relating to devolved decision-making – were legislated for in the Railways Act 2005. -
Appointment of Her Majesty's Chief
House of Commons Home Affairs Committee Appointment of Her Majesty’s Chief Inspector of Constabulary Third Report of Session 2012–13 Volume II Oral and written evidence Ordered by the House of Commons to be printed 26 June 2012 HC 183-II Published on 9 August 2012 by authority of the House of Commons London: The Stationery Office Limited £7.50 The Home Affairs Committee The Home Affairs Committee is appointed by the House of Commons to examine the expenditure, administration, and policy of the Home Office and its associated public bodies. Current membership Rt Hon Keith Vaz MP (Labour, Leicester East) (Chair) Nicola Blackwood MP (Conservative, Oxford West and Abingdon) James Clappison MP (Conservative, Hertsmere) Michael Ellis MP (Conservative, Northampton North) Lorraine Fullbrook MP (Conservative, South Ribble) Dr Julian Huppert MP (Liberal Democrat, Cambridge) Steve McCabe MP (Labour, Birmingham Selly Oak) Rt Hon Alun Michael MP (Labour & Co-operative, Cardiff South and Penarth) Bridget Phillipson MP (Labour, Houghton and Sunderland South) Mark Reckless MP (Conservative, Rochester and Strood) Mr David Winnick MP (Labour, Walsall North) Powers The Committee is one of the departmental select committees, the powers of which are set out in House of Commons Standing Orders, principally in SO No 152. These are available on the Internet via www.parliament.uk. Publication The Reports and evidence of the Committee are published by The Stationery Office by Order of the House. All publications of the Committee (including press notices) are on the Internet at www.parliament.uk/homeaffairscom. Committee staff The current staff of the Committee are Tom Healey (Clerk), Richard Benwell (Second Clerk), Ruth Davis (Committee Specialist), Eleanor Scarnell (Committee Specialist), Andy Boyd (Senior Committee Assistant), John Graddon (Committee Support Officer) and Alex Paterson (Select Committee Media Officer). -
Daily Report Monday, 23 July 2018 CONTENTS
Daily Report Monday, 23 July 2018 This report shows written answers and statements provided on 23 July 2018 and the information is correct at the time of publication (07:01 P.M., 23 July 2018). For the latest information on written questions and answers, ministerial corrections, and written statements, please visit: http://www.parliament.uk/writtenanswers/ CONTENTS ANSWERS 8 DEFENCE 15 ATTORNEY GENERAL 8 Afghanistan: Armed Forces 15 National Fund 8 Air Force: Alcoholic Drinks and BUSINESS, ENERGY AND Drugs 15 INDUSTRIAL STRATEGY 8 Armed Forces: Sexual Companies: Registration 8 Offences 15 Conditions of Employment: EU Army 16 Action 9 AWACS 17 Department for Business, Conflict, Stability and Security Energy and Industrial Strategy: Fund: Islamic State 17 Former Members 9 European Fighter Aircraft 17 Electricity Interconnectors 9 Military Aircraft 17 Maternity Leave 10 Ministry of Defence: Buildings 18 Modern Working Practices Ministry of Defence: Former Review 10 Members 18 Retail Trade: Insolvency 11 NATO 19 CABINET OFFICE 11 NATO: Maritime Patrol Aircraft 19 Civil Servants: Pay 11 NATO: Military Aircraft 19 Civil Servants: Redundancy 11 Patrol Craft 20 Conflict, Stability and Security Warships 20 Fund 12 Yemen: Military Intervention 20 Electoral Register 13 DIGITAL, CULTURE, MEDIA AND Government Departments: SPORT 21 Location 13 Arts: Small Businesses 21 Oral Statements 14 Department for Digital, Public Sector: Job Creation 14 Culture, Media and Sport: Former Members 21 Electronic Commerce: EU Law 21 Pupils: Mental Health 44 Gambling: -
Regulating Rail
Regulating Rail For Whom Should Regulation Work? Chris Bolt On Track...? Politeia Debates POLITEIA 2008 First published in 2008 by Politeia 22 Charing Cross Road London WC2H 0QP Tel: 020 7240 5070 Fax: 020 7240 5095 E-mail: [email protected] Website: www.politeia.co.uk © Politeia 2008 Policy Series No. 60 ISBN 978-1-900525-92-3 Cover design by John Marenbon Politeia gratefully acknowledges support for this publication from The Foundation for Social and Economic Thinking Printed in Great Britain by: Hobbs the Printers Ltd Brunel Road Totton Hampshire SO40 3WX Preface to the Series Transport and energy have rarely been of such importance to the policy debate as they are today. While central to a successful economy, they have also become important to voters because of their impact on daily life: travel today is unreliable – often with delays in the most routine journeys - and expensive; fuel costs are rising and uncertain; and there is growing sensitivity to the impact on the environment of too much of the wrong energy consumption. In transport there are fears that things will get worse: the Government’s ill - thought - out schemes for mass housing development and the influx of new people are adding to the strains on an already overburdened transport system – air, rail and road. What should UK policy be? Though the issues are complex, the fundamental questions of policy are clear. What course should be followed? What role should the government have? How should it set the rules? Who should bear the cost? The transport debate is an old one, and Politeia’s new series, On Track…?, opened by focusing on rail. -
Explanatory Memorandum to The
EXPLANATORY MEMORANDUM TO THE RAILWAYS ACT 1993 (DETERMINATION OF TURNOVER) ORDER 2005 2005 No. 1. This explanatory memorandum is laid before Parliament by Command of Her Majesty. It has been prepared by the Department for Transport. 2. Description 2.1 The draft instrument defines "turnover" for the purposes of the powers under the Railways Act 1993 (“the 1993 Act”), as amended, to impose penalties (and obligations to pay reasonable sums) not exceeding 10% of turnover on railway operators in certain circumstances. 3. Matters of special interest to the Joint Committee on Statutory Instruments 3.1 None. 4. Legislative Background 4.1 Sections 55(7B) and 57A(3) of the 1993 Act enable the Secretary of State to make an order determining what constitutes a railway operator's turnover for the purposes of imposing a penalty (or obligation to pay a reasonable sum) not exceeding 10% of turnover in certain circumstances. The relevant circumstances are those where an operator has breached any condition of a railway operator’s licence, a term of a franchise agreement or a requirement attached to the closure of a railway service, station or network. A penalty may also be imposed if an operator contravenes an enforcement order made under section 55 of the Act. 4.2 The application of a ceiling of 10% of turnover was introduced in the Transport Act 2000 (by amendment to the 1993 Act) to make the railway enforcement regime consistent in this regard with the regimes of other regulated utilities and the regime under the Competition Act 1998. 4.3 Sections 55 and 57A of the 1993 Act provide the powers to impose penalties (and obligations to pay reasonable sums). -
THE RAILWAYS in a THIRD TERM “Integrated, Accountable and Publicly Owned” Pre-Election Briefing March 2005
THE RAILWAYS IN A THIRD TERM “Integrated, accountable and publicly owned” Pre-election briefing March 2005 In September 2004 Labour Party constituencies and affiliates voted at the annual party conference to adopt a policy of “resolving the fragmented structure of the [rail] industry by introducing an integrated, accountable and publicly owned railway”. It has long been recognised that such a move would be supported by an overwhelming majority of the public and would prove immensely popular at a general election. This pre-election briefing shows how this policy can be put into practice in a third term and beyond. We can afford to bring the railways back into public ownership. Such a move would make sound financial sense as well as reaping significant social, economic and environmental benefits in the longer term. SUMMARY • the government’s hopes for a “rail renaissance” with its attendant social, economic and environmental benefits have been frustrated by a privatised rail industry that has absorbed extra public investment without delivering real improvement or growth • ministers have proclaimed their commitment to “the principle of a public private and partnership” for rail. But the private sector is not delivering value for money on the railway – the public sector has proved itself to be more efficient and cost effective • any private sector investment in the railway must ultimately be paid for by farepayers and taxpayers – with interest. Around £800m a year is taken out of the industry as returns to private lenders and investors – a total leakage of more than £6b since 1996 • the majority of passenger services could be taken into the public sector by 2013 at no cost. -
Railway Industry Health & Safety Advisory
RIHSAC 100 – IN RETROSPECT When we look back at the history of the Railway Industry Health & Safety Advisory Committee (RIHSAC), what we are doing in effect is to review the last 40-odd years of railway policy in Britain, and in particular, the safety and regulatory challenges that have been faced by the industry during those decades - partly as a result of institutional change, partly as a result of technical progress, partly as a result of evolving societal attitudes and expectations, and partly as a result of advances in the understanding and systematic management of risk generally. 1974 Health & Safety at Work etc Act (HASWA) The story really begins with the passage of this act, which gave legislative effect to the proposals in the Robens Report of 1972, and brought into being the Health & Safety Commission (HSC) with its executive arm, the Health & Safety Executive (HSE). It placed the responsibility for delivering safety at work jointly on the shoulders of employers and employees, setting the test of reasonable practicability, and it continues to underpin the regulation of occupational health and safety to this day. However, it also imposes a duty to ensure the safety of third parties, and although Robens had specifically stated that the arrangements he was proposing were not intended to apply to transport users in general, there was no such exclusion clause in the Act. Railways were already covered by a body of prescriptive, industry-specific safety regulations such as “lock, block and brake”, going back in some cases for 130 years, which were not limited to occupational safety, and had their own enforcers in the guise of HM Railway Inspectorate (HMRI), which operated under the wing of the Department of Transport (DoT) and was also responsible for accident investigation.