Mc40 Partner Brief Ecutive Ecutive E Su X M

Mc40 Partner Brief ecutive ecutive E Su x m

p artner brief m

MC40 a ry

E xecutive Summary • Full-shift power: The user-swappable MC40 battery delivers up to 8 hours of operation on a single charge. From students to parents, Gen Y to Gen X, the smartphone has dramatically changed how consumers • World-class voice: The MC40 offers many features communicate and access information. With sleek that ensure voice quality on both ends of a call, styling, user-friendly interfaces, and intuitive including echo and noise cancellation and technologies applications, consumer devices have become that optimize voice quality on a Wi-Fi network. immensely popular at home, and in the workplace • Built for sharing: With the MC40’s unique multi-user (whether informally through BYOD or formally in pilot log-on feature, the same device can be shared deployments of the iPhone, iPod Touch and other among multiple users, from managers to employees. devices). The problem? These sleek and cool consumer devices simply aren’t built for business. • A three-year life cycle: While consumer devices enter and leave the market as fast as mobile phones, the The MC40 represents a new class of device for MC40 offers a three-year lifecycle. Your customers customer-facing applications. This pocket-sized device know they can buy the same device for three full provides the same all-touch display and sleek form years from the date it is first available, with an factor of popular consumer smartphones, while delivering additional three years of support after the product the benefits of a true enterprise device — enterprise is discontinued. applications, enterprise durability, enterprise security, enterprise manageability, enterprise peripherals, • Easy centralized management. Compatibility with enterprise support and an enterprise lifecycle. Motorola’s MSP and other leading mobile device management solutions substantially reduces the De signed for business from the inside out single largest cost associated with any mobile The MC40 is packed with new ingredients that make it solution — day-to-day management. truly enterprise ready. Leveraging decades of experience N ow available with Android 4.1.1 delivering mobility solutions to every industry, Motorola Jelly Bean, fortified for the knows exactly what it takes to ensure a successful enterprise with Extensions enterprise technology deployment — and we’ve built (Mx) from Motorola Solutions enterprise-vital features into the MC40, including…. The MC40 is now available with the latest version of Google’s leading mobile operating system, Android • Extensions (Mx) from Motorola Solutions: Extensions Jelly Bean — the smoothest and most fluid version (Mx) from Motorola Solutions elevates Android of Android yet. The MC40 supports 4.1.1, which to enterprise class, allowing businesses to take provides significant improvements, including: enhanced advantage of its smooth, fluid interface and the performance, enhanced user interface, a browser with elegant, intuitive applications it enables — without full proxy support and VPN support (Cisco Anyconnect, compromising on security, manageability, data Juniper, Standard L2TP/IPSEC, L2PT only, PPTP only). capture functionality or the Wi-Fi experience. In addition, Mx elevates Android Jelly Bean to a true • Enterprise-class durability: The MC40 offers the enterprise class operating system. Mx adds a layer durability that Motorola Solutions is famous for. of features on top of the standard Android operating system — enterprise-class features that are missing from • Industry leading bar code scanning: With Motorola’s standard Android but required in the business world: leading imaging technology, the MC40 scans 1D and 2D bar codes printed on paper or displayed on the screen • Robust enterprise-class security and manageability of a customer’s mobile phone with laser-style speed. • Enterprise-class data capture features • Comprehensive payment processing: An integrated magnetic stripe reader allows associates to scan a • Enterprise-class Wi-Fi connections that provide credit, gift or loyalty card — and can feel confident workers with a superior wireless experience that sensitive credit card data will be secured and in compliance with PCI regulations (*integrated MSR not available with healthcare models).

PAGE 1 ecutive ecutive E Su x m

p artner brief m

MC40 a ry

While Mx includes platform features, it is not a taking care of customers or tasks on their own to-do proprietary version of Android that would give IT cause lists. The result? Full utilization of the associate staff, for concern, nor does it reduce any functionality in driving productivity up and lowering labor costs. Android or create application compatibility issues. Mx platform features come at no cost and are pre-installed The MC40 can also help your customers improve two on all of our Android devices. With Mx, customers are aspects of branding inside the store — awareness always in charge — they decide which optional features and the way customers perceive the brand. The device to activate, and when. is available in a range of colors and when customized with a retailer’s logo, every associate with an MC40 While sales of all new MC40 mobile computers will is directly promoting the store’s brand. Shoppers are be loaded with Android 4.1.1, your customers can also aware that the retailer is using cutting-edge mobile upgrade their existing MC40 devices to Jelly Bean. See technologies to improve their shopping experience, the “MC40 configurations” chart in this document for enhancing customer brand perception. The MC40 will details and ordering information. have shoppers thinking: “Not only is this retailer state- of-the-art, but they care about my customer experience the mc40 in retail and are willing to invest in the latest technology to It’s hard for retailers to deliver service that will impress deliver the best experience possible.” today’s demanding and technology savvy customers. Armed with smartphones, connected consumers can THE MC40 IN HEALTHCARE find product details, look up availability at a competitor, Across the globe, the healthcare industry is facing even write a store review — right from store aisles. three critical and inter-related issues: patient safety, For example, a recent study found that 55 percent use efficiency of healthcare professionals and escalating their smartphones to compare prices while in a store costs. Patient safety is paramount, measured not only and 34 percent scan QR codes to obtain instant product in terms of risk for the healthcare institution, but more and promotion information as well as a discount on a importantly, in human lives. In the United States alone, product.1 As a result, today’s consumers expect store errors in medication administration cause sickness, employees to be able to answer whatever question they injury or death to 1.5 million patients at an estimated have in seconds — just like their smartphones can. cost of $3.5 billion.2

Impressing these ultra-savvy customers isn’t easy, Staff efficiency is another primary concern, driven but when associates have the MC40 in hand, they are heavily by a worldwide nursing shortage — which ready to deliver memorable and impressive service. means that nurses need to handle more patients The MC40 turns associates into full service shopping per day. 93 percent of hospital RNs have reported assistants who can deliver the level of service needed, that they do not have adequate time on the job to right on the spot, able to provide valuable information maintain patient safety, detect complications early and on any product, answer any question, help locate collaborate with other staff members.3 The need to complementary products, look up gift registry, call other improve workflow efficiency is critical not just for on- staff in the store for assistance and even ring up the the-job satisfaction, but to protect patient safety. sale and even complete a loyalty card application — all without ever leaving the shopper’s side. The MC40 healthcare models (MC40-HC) help take the quality of care, patient safety and healthcare worker In addition, labor is the second largest cost in any productivity to the next level. With this sleek and retail store, second only to the cost of goods. But full easy-to-use device, healthcare staff can access patient utilization of the associate workforce has remained a information, perform a triple check to verify the right logistical challenge. Our optional Mobile Workforce medication is about to be administered to the right Management software heavily automates everyday patient, monitor patient vital signs, place pharmacy and task management, allowing associates to access and lab orders, access test results and more — all in just interact with their personal real-time task list, right on seconds, anywhere inside the healthcare facility. the MC40. And whether associates need to audit shelf tags, perform markdowns or replenish shelves, they The MC40-HC models feature the rugged design of can do it all fast and accurately with the MC40. Now, the MC40, along with an added disinfectant-ready associates are busy every minute of every shift, either housing designed to withstand regular exposure to the

PAGE 2 p artner brief MC40

harsh cleaning agents required to prevent the spread • Already have existing applications developed in a on ten E

of bacteria. In addition, healthcare models feature a Windows environment and have no plans to migrate x

smooth surface on the back housing to eliminate areas to an alternative OS (Mx) that can trap substances and make it harder to disinfect. s i And, the devices are available in patient-friendly white • Require key-intensive applications and require s and blue colors — making them a perfect fit for any tactile feedback for speed and accuracy (i.e. gloved patient-facing, point of care environment. workers, DSD)

Pro duct positioning within Motorola’s • Require a rugged form factor device vs. a durable retail AND HEALTHCARE portfolio form factor device The MC40 brings a new mobile computing form factor to Motorola Solutions’ retail and healthcare architecture. • Require specific solution requirements such as: The MC40 is a durable, size-optimized, attractive IrDA communication (MC75A), serial communication all touch enterprise device that targets in-premise (MC75A), Identification verification with biometric customer facing/interaction applications. fingerprint (MC75A), UHF or HF RFID reader (MC75A)

The main Motorola Solutions WLAN mobile computers should be positioned as follows: Mx: a major motorola- only differentiator Target MC40 for customers who: W hy is the business world embracing Android when it is a consumer-grade • Are new opportunities and require a size optimized operating system? lightweight form factor device (coolness factor) for Android has taken the world by storm, currently the customer facing applications, customizable bezel operating system of choice in nearly 75 percent of the world’s consumer smartphones. Now, Android-based • Require a larger display for assisted selling devices are crossing over from the consumer world applications to the enterprise, driven by the operating system’s • Need integrated payment capabilities simplicity and flexibility. With its contemporary user interface (UI) and support for touch input and gesturing, • Prefer Android OS for greater adoptability on the sales enterprises are now free to design application screens floor through support for highly-intuitive applications that make every step in a workflow as intuitive with elegant consumer-style user interfaces as possible. The result is a new class of business applications that is every bit as easy to use and • Require shorter device lifecycle (3 years vs. 5 years) engaging as today’s consumer applications, meeting to install relevant technologies quicker the expectations of today’s workers — and virtually eliminate the need for training. • Do not require a rugged form factor (enterprise durability is acceptable) T he enterprise functionality conundrum Motorola recognized the value Android could bring to • Have no plans for WAN in the future the enterprise — but there was one major hurdle to Target MC75A/MC55A0 for customers who: clear before embarking on the creation of enterprise- class mobile computers based on Android: the Android • Already have a significant investment in the operating system was built for the consumer world. MC55xx or MC70/MC75 ecosystem, with respect to Even though Android is constantly evolving and accessories in the backroom, application portability integrating new enterprise-class features, it still falls and user training short of the features required in the enterprise.

PAGE 3 p artner brief MC40

T he fix: Mx • Telephony Client Support: This feature allows Mx was created to address this issue. Mx adds a layer you to turn voice-enabled MC40 configurations into of features on top of the standard Android operating feature-rich, wireless telephony handsets, complete system — features that enable the creation of Android- with PBX time-saving features. Motorola Solutions based mobile computers that are truly enterprise-ready. Enterprise Direct SIP Client and the Cisco Jabber Mx infuses Motorola Android-based mobile computers Client have both been validated. Both clients provide with a complete enterprise feature set — features that telephony functionality on MC40 voice-enabled

handsets that are connected to a Cisco PBX, li 0 M are missing in mobile devices that run standard Android: V o C ice Solution ice robust enterprise-class security and manageability, effectively turning the MC40 into the equivalent 4 enterprise-class data capture features and business- of a mobile PBX handset. V a class Wi-Fi connections that provide workers with a d

• Motorola Solutions Push-to-Talk Express (PTT) a

superior wireless experience. te

client: With PTT wireless communications right out d W hat Mx is NOT of the box, MC40s can function like two-way radios While Mx includes platform features, it is not a that allow associates and managers to instantly proprietary version of Android that would give IT cause reach each other to resolve customer questions and for concern, nor does it reduce any functionality in more. The Motorola Solutions Enterprise Direct SIP Android or create application compatibility issues. Mx Client integrates with the Motorola Push-to-Talk platform features come at no cost and are pre-installed Express client to enable basic PTT services on MC40 on all of our Android devices. With Mx, you are always mobile computers. in charge — you decide which optional features you want to activate, and when. And since Mx features are Now, the MC40 can offer customers rich voice typically deployed through your current mobile device functionality, with the peace of mind that comes from management (MDM) solution, implementing Mx couldn’t knowing that Motorola has pre-tested supported clients. be easier. With Mx, you’re in complete control of your While any voice deployment requires fine-tuning, this Motorola Solutions Android-based mobile computers, validation offers comprehensive pre-testing, bringing a minimizing risk and maximizing value. new level of simplicity to MC40 voice deployments in specific technology environments. Staffm Com unications With these new voice features, your customers can and Management: give their associates and supervisors a complete mobile MC40 voice made easier toolbox on the MC40 — voice and data — ready to serve every customer need with the impressive speed When retail associates have rich voice functionality as that will earn loyalty and a return store visit. well as data, they have a complete set of tools to help improve the customer experience as well as their own T he PBX feature set productivity. For example, with a quick call, associates Customers who choose to deploy a telephony client can easily answer customer questions without leaving allow their MC40s to double as mobile handsets. the customer’s side or obtain direction on a task they are Supported features are dependent on the client and performing. Supervisors can easily reach associates to the PBX. Example features include the following (note assign tasks. And when customers call the retail store, that features in Bold are specific to Motorola’s certified their call can be routed to the right person anywhere in Enterprise Direct SIP Client): the store, the first time, in a matter of seconds. • Call park and Retrieve/Pickup (Basic and Directed) But, in the past, deploying voice has been complicated, • Hold/resume time consuming and risky. Until now, there has been no • Handoff to and from desk phone guarantee that the many pieces of the infrastructure pie • Call transfer — attended and blind, internal will work together. Motorola’s Staff Communications and external and Management Solution ensures that two key voice • Call forwarding features will work on the MC40: • Voice mail indicator • Multiple call appearances • VoIP/QoS (over Wi-Fi)

PAGE 4 The Mx Feature Set

Mx SECURITY Provides support for all the standard Wi-Fi security protocols as well as additional features and services that are crucial to protecting business data and network access. Enterprise Home Screen Automatically boots the device into a specific application and does not allow the user to exit, effectively creating a single purpose (device lockdown) device that protects productivity and prevents access to other business applications and data on the network Peripheral and feature lockdown Allows enterprises to disable specific features, such as the USB port to eliminate the ability to copy company data to a USB stick. Government grade Enables the encryption of specific files on the device drive and installed SD card. Selective encryption minimizes the impact encryption has on device performance. And since keys are managed centrally, the SD card can be moved to another device if needed.

granular encryption li 0 M V o C ice Solution ice With standard Android, the enterprise must wait for the cellular carrier to test, certify and distribute a security patch — a process 4

that typically results in the receipt of a security patch well after its availability. Motorola Solutions monitors all reported Android V Security updates security issues and the availability of the patches. Critical patches are distributed to all enterprises that have purchased Motorola a

Solutions Android-based mobile computers immediately or in a maintenance release of Mx, depending upon the priority of the issue. d a te d

Mx Mobile Application Management (MAM) Provides complete control over applications. Application lockdown Allows users to only download and launch approved applications. with white-listing Standard Android allows users to refuse an app update. With Mx, apps can install silently — users are no longer notified that an Silent install update is about to occur and provide an to accept or decline the update, ensuring critical security patches and app updates are always executed in a timely fashion. Mx Mobile Device Management (MDM) Enables your customers to use the features they know and love in their current MDM to manage the MC40, with value add features that make it easy to manage a pool of devices that serve different workers on different shifts. Device sharing/ Mx ties device settings, applications and data access rights to user ID and password, allowing enterprises to easily control what each multi-user log-on user can access. Provides compatibility with existing MDM solutions, including Motorola’s Mobility Services Platform (MSP), SOTI MobiControl and MDM compatability AirWatch. Allows IT to remotely stage, update, troubleshoot, lock, wipe and monitor Motorola’s Android-based mobile devices in addition to other enterprise mobile devices, all from a single central location. Mx Data Capture Allows enterprises to easily and cost-effectively take advantage of the enterprise-class data capture features in the MC40 — typically a time consuming and costly effort with standard Android. Native support for Motorola’s DataWedge scanning utility gives Android enterprise class bar code scanning support right out of the box, DataWedge for scanning no programming required. DataWedge enables the capture of bar codes from whatever technology is integrated into the mobile device — without programming 1D laser, 1D linear imager, 2D imager, camera — as well as data from payment cards swiped through a payment card reader accessory. Integrated support for Motorola Provides easy capture of virtually any bar code, even if they are poorly printed, dirty or damaged. Solutions decode algorithms Motorola Solutions Our DataCapture Software Development Kit (SDK) allows developers to easily integrate all the data capture features on the MC40 DataCapture SDK into native Android applications. Mx Wireless Provides workers with an enterprise-class wireless experience — solid connections they can count on. Fast and intelligent Ensures that the MC40 roams to the next access point before signal degrades and impacts connectivity. Also intelligently selects the pre-emptive roaming access point that will provide the best available signal. Adaptive authentication Users are pre-authenticated on all known access points, greatly improving the roaming experience. Edge awareness Ensures quality service in a typically challenging area in any wireless LAN — the literal edge of the network, the last access point. Comprehensive Wi-Fi Supports all the latest Wi-Fi security protocols to keep data safe, including WPA, WPA2 (AES), CCXv4 and much more. security support Heterogeneous All Mx Wireless features work, regardless of whether the WLAN is comprised only of Motorola Solutions access points, or includes Wi-Fi support access points from other manufacturers.

PAGE 5 p artner brief MC40

• Keep voice client alive when device goes to sleep A ll the support you need from an • Call park industry leader in voice solutions • Call waiting Now, when you sell your customer on implementing voice, you can count on the same world-class support • Caller ID we provide for all of our products. You can be sure that • PTT Co-existence you’ll get all the help you need to get an MC40 voice • Call log access (missed calls, incoming, outgoing) solution up and running for your customers as quickly • Ring volume adjustment and efficiently as possible. li 0 M V

• Vibrate o C ice Solution ice • Mute Our Voice Readiness Assessment services can provide the 4 V

assistance you need to ensure a smooth and successful a • Per call Do Not Disturb (DND)/ignore

deployment of voice services on MC40 mobile computers. d

• Handset in-call audio volume control a These services can help you and your customer: te d

T oday’s pre-tested validated architecture components • Develop a strategy for a successful The Staff Communications and Management Solution voice deployment supports popular PBXs, SIP clients and wireless LANs, • Evaluate the network for voice readiness allowing your customers to improve the value of their and optimization investment in the MC40 mobile computer and to get even more value out of their existing technology investments. • Identify any gaps in network capabilities

Today, the Staff Communications and Management • Propose solutions to fill any gaps Solution works in technology environments with the • Identify best practices for configurations and following components: settings for all components: mobile devices, client software, wireless and wired LAN • Mobile devices: infrastructure, PBXs and more –M– C40 Voice configurations • Deploy Motorola Staff Communications and • Voice Clients: Management validated components –M– otorola Solutions Enterprise Direct SIP Client and the Cisco Jabber Client are both validated. Both H eow do s the Staff Communications clients provide telephony functionality on MC40 and Management Solution benefit telephony-enabled handsets that are connected to MC40 end-customers? a Cisco PBX, effectively turning the MC40 into the With rich voice functionality as well as data application equivalent of a mobile PBX handset. access on the MC40, end-customers will enjoy many –T– he Motorola Solutions Enterprise Direct SIP Client benefits inside their retail store: also enables PTT via Motorola’s PTT Express. • The shopping experience improves. • PBXs: • Customer service levels improve. –C– isco CUCM –C– isco CME • Customer satisfaction and retention increases.

• Wireless LAN equipment: • Associate efficiency and effectiveness increases. –C– isco –M– otorola Solutions • Sales increase through fewer abandoned calls and walkouts.

A word about tomorrow F or more information We will continue to build on the Staff Communications For more information on selling and supporting the Staff and Management Solution. We are committed to Communications and Management Solution, please bringing fully-featured proven voice applications today contact the Solutions Sales Engagement Manager. and in the future — the roadmap calls for the continued evolution of this offering, with planned validation for more PBXs and additional features.

PAGE 6 p artner brief MC40

T he Market Opportunity 2011 Workforce/Task Management Study A 2011 Retail Systems Research report published by Following is an assessment of the opportunities to Retail Info Systems uncovered the issues important address to biggest challeges facing today’s retailers to retailers. As shown in Figure 2, 68 percent and healthcare organizations, as well as the product expressed a need to improve customer satisfaction; positioning by market application, company size and more. 62 percent want to reduce costs; and 55 percent are T dotal ad ressable market looking to improve workforce efficiency/productivity. According to VDC Research Group, the small form rugged computing market (defined as handheld and PDAs) The MC40 can directly help retailers address their reached $2.2 billion worldwide in 2010 and is projected top three issues by delivering a better customer to hit nearly $2.8 billion in 2012 [Figure 1]. That uptick experience, reducing labor costs and improving will continue through 2015 with an annual compound worker efficiency. With the MC40, store associates growth (CAGR) of 9.4 percent from 2010 to 2015. become full service shopping assistants, able to address virtually any customer need right on the OP P OrtunitieS IN RETAIL spot. And when coupled with our optional Mobile

Workforce Management software, the MC40 O pp

R etail Systems Research Study: helps automate task management to ensure full t Mar o The importance of customer service utilization of associate staff. rtunity k

According to a study by RSR (Retail Systems Research), e op p ortunities in healthcare 70 percent of Americans are willing to spend an average of 13 percent more with companies they believe provide Key concerns for healthcare organizations excellent customer service. Yet contrary to this trend, 60 A Motorola Solutions study uncovered the top percent of those surveyed believe businesses have not concerns at hospitals around the world. Topping the upped the ante on customer service, in fact 26 percent list are patient safety (100 percent), improving the of surveyed consumers believe companies are paying patient experience (67 percent) and improving the less attention to service. delivery of care (53 percent). The same study also looked at the top concerns/challenges in patient In addition, more than 2/3 of retailers surveyed have management — these include patient safety, reduced their payroll budgets due to economic conditions, medication administration and staff communication and 40 percent have decreased those payrolls by an [Figure 4]. amount greater than their changes in sales. As a result, retailers understand it is virtually impossible to either improve the customer experience or improve efficiencies F igure 1: Handheld/PDA Worldwide: further without the use of technology. 2010 to 2015 ($ Millions)

3531.9 3273.9 3049.4 2792.6

2507.0 2255.7

2010 2011 2012 2013 2014 2015 Base Year Forecast

Source: Data from VDC Research Group, Enterprise Mobility Solutions, June 2011

PAGE 7 p artner brief MC40

The MC40-HC can help healthcare organizations nurses to spend with patients. This is critical, as studies address all of their concerns related to better managing show that nurses spend just over one-third of their patients, including the top three. With the MC40-HC in time with patients, while 43 percent of their time is hand, healthcare staff can access patient information, spent to complete non-clinical documentation and care perform real-time double and triple checks to verify the coordination activities at the nurse station. right medication is about to be administered to the right patient, monitor patient vital signs, place pharmacy and Lastly, considering healthcare organizations reported lab orders, access test results and more— all in just that 60 percent of their current staff communications is seconds, anywhere inside the healthcare facility. direct (meaning staff need to physically track down other staff members to get information), the MC40 offers a In addition, the MC40-HC streamlines the many vital communication link — nurses and technicians can administrative tasks involved with the delivery of communicate with virtually any other staff member when care — freeing up a substantial amount of time for needed, anywhere in the facility. O pp

FIGURE 2: KEY ISSUES IN RETAIL t Mar o rtunity k

C ustomer Satisfaction/Experience 68% e Cost Management – Reduce Costs in Every Aspect of Enterprise 62% Workforce Efficiency/Productivity 55% Store/Network IT Systems Security 42% Cost Management – Using Technology to Reduce Costs 35% Store-level Investments to Improve Customer Experience 35% Store-Level Inventory Visibility/Efficiency 32% Reducing Shrink/Improving Loss Prevention 31% Reducing Out-of-Stocks 31% Supply Chain Visibility/Efficiency 29% Growth Through Store and/or Online Expansion 25% 80706050403020100

Source: Retail Info Systems, Retail Technology Study, 2011

The MC40 can directly help retailers address their top three issues by delivering a better customer experience, reducing labor costs and improving worker efficiency.

PAGE 8 FIGURE 3: KEY ISSUES IN HEALTHCARE

Patient safety (reduce errors) 100% Improve patient experience 67% Improve delivery of care 53% Improve clinical data sharing 27% Improve clinician efficiency 13% Reduce paper forms 13% Increase inpatient satisfaction 7% Increase visitor satisfaction 7% Reduce wait time at pharmacy 7% O

Minimize revenue leakages 7% pp t Mar o rtunity

706050403020100 80 10090 k e Source: ‘Internal Motorola Healthcare Solutions Release Readout, 2013

Patient safety, improving the patient experience and improving the delivery of care are the top three concerns at hospitals around the world. Studies show that nurses spend just over one third of their time with patients, with 43% of their time spent at the nurse station to complete non- clinical documentation and care coordination activities. The MC40-HC is an ideal solution that can easily address all concerns, as well as allow nurses to handle many administrative tasks wherever they happen to be, freeing up a substantial amount of additional time to spend with patients.

FIGURE 4: KEY ISSUES IN PATIENT MANAGEMENT

Patient safety 73% Medication administration 60% Staff interaction/communcation 60% Tracking patient movement 53% Accessing patient records/status 20% Managing requests 20% Remembering routine tasks 13% Remembering ad hoc tasks 0% 80706050403020100

Source: ‘Internal Motorola Healthcare Solutions Release Readout, 2013

The MC40-HC can also help nurses address all of their concerns related to better managing patients, including the top three. With the MC40-HC in hand, nurses can improve patient safety and medication administration with real-time double- and triple checks, and instantly communicate with virtually any other staff member when needed.

PAGE 9 T arget market and applications T arget customer: prospect titles

I ndustry Applications Primary decision-makers for a MC40 sale include: Primary: • Guided/assisted selling Retail • Mobile POS • CMO • Line busting • CIO • E-coupons • Business Line VP or Director (for example: • Signature capture • Loyalty registration operations, customer service) • Price/inventory checks • General Manager • Item locator • Director of IT • Product comparison • Gift registries • Click and mortar/catalogue orders • Price management • Market research • Workforce management Mar ket opportunity by COMPANY size • Communications: push-to-talk; email, instant messaging • Plan-o-gram management

Tier 3: 10% O

• Inventory management, including stock counts and SMALL RETAILER pp

(1-100 USERS) t Mar

front-of-store shelf replenishment o • Training rtunity k Secondary: • Point of Care (POC) Tier 2: 30% e Midsize RETAILER Healthcare • Medication administration (101-200 USERS) • Specimen collection • Vitals • Nurse call Tier 1: 60% • Pager replacement LARGE RETAILER • Physician reference (>200 USERS) • Inventory management • Patient records • Comprehensive voice support Secondary: • Mobile check-in/check-out Hospitality • Mobile POS • Signature capture • Guest assistance/mobile concierge • Seat/poolside ordering • Mobile ticketing • Workforce management • Communications: push-to-talk and email

PAGE 10 p artner brief MC40

Bu s sines proposition Applications developed using the RhoMobile Suite framework are capable of running on multiple Motorola This section outlines the investment required to sell devices in addition to the MC40 — such as the the MC40, the revenue opportunities associated with MC9190-G, MC67 and ET1. Your applications can look, hardware and accessories, as well as the incremental feel and act the same on every device and can take revenue opportunities associated with software advantage of any feature on any device. By supporting application development and enhanced services. more devices and more operating systems, you’ll leverage your development investment, and Y our investment be able to sell more copies of your application, as well The investment required by Motorola business partners as more devices. to sell the MC40 is summarized in the following chart: Integration and enhanced services revenue Description Approximate Cost Leveraging your services portfolio with Motorola’s Enterprise Mobility Services as part of the complete Motorola Sales Tools Available at no cost solution provides you with a significant opportunity Certification Costs Not required to earn more revenue and increase your profit margin.

Demo Units Available for purchase Motorola’s flexible services are structured to allow for a seamless lifecycle model, fostering complete customer satisfaction and reduced overall service delivery costs. In addition, they deliver ongoing support The many revenue opportunities and maintenance post deployment, helping to ensure H ardware revenue: devices and accessories maximum uptime and peak system performance for The charts on the following page list the available MC40 your customers. If you do not offer these services

configurations, as well as the available accessories. Pro yourself, you have an opportunity to leverage and For a complete and up-to-date list of all available S ne Bu p

resell Motorola’s Enterprise Mobility Services to help s o configurations and accessories for the MC40, please i s

ensure your customers get the services they need — i tion refer to Solution Builder. s when and where they need them.

Software revenue Your own experience, coupled with industry research Application development and integration provides an shows that customers are more likely to select service additional revenue opportunity. Many customers will plans when they’re bundled up front with a hardware require the development of new end-user or other quote as part of a complete solution. As our partner in supporting software, as well as the ability to extend selling Motorola products, it can benefit you, as well existing business applications to the MC40. As a as your customer, to include Motorola’s exceptional result, software partners will have the opportunity to services into each sale. There’s no better way to give develop and integrate a range of retail, healthcare and your customers total service peace of mind by helping to hospitality applications, from guided selling and plan-o- ensure their investment is protected. gram compliance apps, to workforce management and mobile check-in/check-out.

PAGE 11 p artner brief MC40

M C40 configurations

Discount Part Number Description List Price Category MC40 mobile computer MC40N0-SCJ3R00 1A $1,500 Silver, Wi-Fi 802.11a/b/g/n, Android Jelly Bean 4.1.1, 1 GB RAM/8 GB Flash, PTT MC40 mobile computer, VoIP Telephony Ready MC40N0-SCJ3R01 1A $1,600 Silver, Wi-Fi 802.11a/b/g/n, Android Jelly Bean 4.1.1, 1 GB RAM/8 GB Flash, PTT and telephony ready MC40 mobile computer with Magnetic Stripe Reader MC40N0-SCJ3RM0 1A $1,700 Silver, MSR, Wi-Fi 802.11a/b/g/n, Android Jelly Bean 4.1.1, 1 GB RAM/8 GB Flash, PTT MC40 mobile computer with Magnetic Stripe Reader, VoIP Telephony Ready MC40N0-SCJ3RM1 1A $1,800 Silver, MSR, Wi-Fi 802.11a/b/g/n, Android Jelly Bean 4.1.1, 1 GB RAM/8 GB Flash, PTT and telephony ready MC40 mobile computer for healthcare MC40N0-HCJ3R00 1A $1,500 White and Blue, Disinfectant Ready, Wi-Fi 802.11a/b/g/n, Android Jelly Bean 4.1.1, 1GB RAM/8GB Flash, PTT MC40 mobile computer for healthcare with VoIP Telephony Ready MC40N0-HCJ3R01 White and blue, disinfectant ready, Wi-Fi 802.11a/b/g/n, Android Jelly Bean 4.1.1, 1GB RAM/8GB Flash, PTT and 1A $1,600 telephony ready (capable of doubling as a PBX-based handset) Software Upgrade to Android Jelly Bean 4.1.1 SW-MC40JBUP- SW: MC40 Jelly Bean Upgrade: Non-VoIP Ready 1A $50 NVPRDY* SW-MC40JBUP- SW: MC40 Jelly Bean Upgrade: VoIP Ready 1A $50 VPRDY *

* A customer contact e-mail address MUST be provided at the time the order for either of these SW SKUs (SW-MC40JBUP-NVPRDY or SW-MC40JBUP-VPRDY) is placed. This is required to deliver the secure link via email so customers can download the JB Upgrade SW. Pro S ne Bu

M C40 accessories p s o i s i

Discount tion Part Number Description List Price s Category

MPM-100 MPM Module 1A $750

MPM-LIC-1YR MPM Software License N/A $30

BTRY-MC40EAB0E-01R MC40 Standard Capacity battery - 2680mAh 1A $70

BTRY-MC40EAB0E-10R MC40 Standard Capacity battery - 2680mAh – 10 pack 1A $675

BTRY-MC40EAB0E-01H MC40 Healthcare Standard Capacity battery - 2680mAh 1A $70

Standard MC40 1-Slot Charge Cradle CRDMC40XX-1000R 1A $80 Must order power supply (PWRS-124306-01R) and USB Cable (25-MCXUSB-01R) separately Standard MC40 4-Slot Battery Charger SACMC40XX-4000R 1A $250 Must order P/S PWRS-14000-148C separately Standard 5-Slot Charge Cradle Base CRDUNIV-XX-5000R 1A $170 5-slot charge only cradle base. Must order device specific charging cups and power supply separately. 5-Slot Charge Cradle with five (5) MC40 charging cups installed. Must order power supply (PWRS-14000-148C) CRDUNIV-40-5000R 1A $265 and country specific AC line cord separately. Healthcare MC40 1-Slot charge cradle (white housing) CRDMC40XX-1000HC 1A $80 Must order power supply (PWRS-124306-01R) and USB Cable (25-MCXUSB-01R) separately

SACMC40XX-4000HC Healthcare MC40 4-Slot battery charger (white housing). Must order P/S PWRS-14000-148C separately 1A $250

Healthcare 5-Slot Charge Cradle (white housing). 5-slot cradle base with five (5) MC40-HC charging cups CRDUNIV-40-5000HC 1A $265 installed. Must order power supply (PWRS-14000-148C) and country specific AC line cord separately.

CUPMC40XX-1000R MC40 Charge Cup, single cup. MC40 charging cup for Universal Cradle - Single cup 1A $25

Blank Slot Covers for 5-Slot Charge Only Cradle. Plastic lid to cover and protect 5-Slot charge Only Cradle CUPUNICVR-5000R 1A $10 charge slots when device specific charge cups are not in use. 5 Pieces

PAGE 12 p artner brief MC40

M C40 accessories, continued

Discount Part Number Description List Price Category Mounting Cup for 4-Slot Battery Charger. For mounting a 4-slot battery charger onto the 5-Slot Charge Cradle CUPUNIBTRY-1000R 1A $25 (4-slot device specific battery charger and additional power supply (PWRS-14000-148C) not included. Mounting Bracket for 5-Slot Charge Only cradle Standalone bracket for wall or rack mounting of either the 5-Slot Charge Only Cradle or MC40/MC45 battery KT-UNIVLBRKT-01R 1A $135 chargers. Bracket is used to house up to five power supplies beneath the Cradle. Must order cradle (CRDUNIV-XX- 5000R), power supply (PWRS-14000-148C) and country specific AC line cord separately. Includes 4 screws. Power supply (12V, 4.16A) for use with MC40 accessories. Works with USB/charging cable and 1-Slot USB/ PWRS-14000-148C 1A $58 charging cradle. Order country specific three wire grounded AC Line Cord separately.

SG-MC40-RBOOT-01R MC40 Rubber Protective boot - single 1A $45

SG-MC40-RBOOT-10R MC40 Rubber Protective boot – 10 pack 1A $425

SG-MC40-MBOOT-01R Rubber Protective Boot for MC40 with MSR - single 1A $45

SG-MC40-MBOOT-10R Rubber Protective Boot for MC40 with MSR - 10 pack 1A $425

SG-MC40HLSTR-02R MC40 Belt mounted soft hip holster 1A $75

SG-MC40STRAP-01R MC40 Fingerstrap - single 1A $6

SG-MC40STRAP-10R MC40 Fingerstrap – 10 pack 1A $55

PWRS-124306-01R Power supply. 100-240VAC, 5V 1.2A with plugs 1A $17

21-UNIV-HDSET1-01R 2.5 mm wired headset. For PTT/VoIP (Quantity of 1) 1A $35 Pro

21-UNIV-HDSET1-10R 2.5 mm wired headset. For PTT/VoIP (Quantity of 10) 1A $325 S ne Bu p s o i s

25-MCXUSB-01R Micro USB Cable 1A $15 i tion s

2-way DC Cable. Required when charging the Single Slot Cradle and Single Slot Battery charger OR Two Single 25-122026-02R 1A $10 Slot Battery Chargers from one PWRS-14000-148R power supply.

25-85992-01R 4-way DC cable 1A $45

US AC Line Cord. Grounded, three wire for power supplies PWRS-14000-148R, PWRS-14000-241R, PWRS- 23844-00-00R 1A $10 0102246H51R, and PWRS-14000-148C. 7.5 feet long. Associated Countries: United States AC Line Cord. 1.8M, grounded, three wire, AS 3112 plug. Associated Country: Australia, China, New Guinea. For 50-16000-217R 1A $10 power supplies PWRS-14000-148R, PWRS-14000-148C, and PWRS-14000-241R. AC Line Cord. 1.8M, grounded, three wire, NEMA 1-15P plug. Associated Countries: Japan. For power supplies 50-16000-218R 1A $10 PWRS-14000-148R and PWRS-14000-241R. AC Line Cord. 1.8M, three wire, grounded BS1363 plug. Associated Countries: Hong Kong, Iraq, Malaysia, 50-16000-219R 1A $15 Singapore, United Kingdom. For power supplies PWRS-14000-148R and PWRS-14000-241R. AC Line Cord. 1.8M, grounded, three wire CEE 7/7plug. Associated Countries: Europe, Abu Dhabi, Bolivia, Dubai, 50-16000-220R 1A $10 Egypt, Iran, Korea, Russia, Vietnam. For power supplies PWRS-14000-148R and PWRS-14000-241R. AC Line Cord. 1.8M, grounded, USA NEMA 5-15P. Associated Countries: United States. For power supplies PWRS- 50-16000-221R 1A $15 14000-148R and PWRS-14000-241R. Also for use with RFID Power Supply PWRS-14000-260R. AC Line Cord. 1.8M grounded, CIE 23-16 plug. Associated Country: Italy. For power supplies PWRS-14000-148R and 50-16000-671R 1A $15 PWRS-14000-241R. AC Line Cord. 1.9M grounded, three wire, S132 Plug. Associated Country: Israel. For PWRS-14000-148R and PWRS- 50-16000-672R 1A $15 14000-241R. AC Line Cord. 1.8M grounded, three wire, BS 546 Plug. Associated Country: India. For power supplies PWRS-14000- 50-16000-669R 1A $15 148R and PWRS-14000-241R.

Power supplies, DC and AC line cables not included and must be ordered separately. Please visit Solution Builder for the most up to date information on part numbers and pricing. (https://solutionbuilder.motorola.com/)

PAGE 13 p artner brief MC40

Key selling points Motorola’s Mobile Payment Module to process Chip and PIN-based debit and credit cards and contactless NFC Following are product-specific differentiators that set payments.) the MC40 apart from its competitors and additional company-specific differentiators you can bring to • Built-in support for OS-agnostic applications: The your customers when they choose Motorola for their MC40 supports RhoMobile Suite right out of the box. mobility solutions: With our RhoMobile Suite application development platform, you or your customers can easily create a Pro duct-related differentiators single version of an application that is technology • Extensions (Mx) for true enterprise class agnostic. Device type, operating system and screen size Android: We’ve added key enhancements to don’t matter. RhoMobile applications simply work on Android in order to transform it from a consumer whatever mobile devices are in use in your customer’s OS to a true enterprise class OS. In addition, we business — including the MC40, other Motorola mobile support the Android OS via our Service Agreements. computers and third-party devices. As a result, your As a result, customers and developers never need customers will spend a lot less time and money creating to worry about where to get support for OS-related and managing mobile applications, even in today’s bring- issues — unlike consumer Android-based devices. your-own-device (BYOD) environment. And your customers • Superior ergonomics: The MC40 introduces a new can enjoy complete device flexibility, able to use whatever form factor to Motorola’s mobile computing portfolio. device is best for every worker and every job. A large 4.3 inch touch-only display provides plenty of • Robust tested and validated voice solutions on screen real-estate for customer-facing applications the MC40: This solution dramatically simplifies and such as assisted selling and product videos. And the reduces the risk of deploying voice solutions on the MC40’s sleek consumer styling promotes a cutting- MC40. Motorola has tested and validated two business- edge, “cool” brand appearance. critical MC40 voice capabilities on multiple PBXs, SIP • Industry-leading bar code scanning: Motorola clients and wireless LANs — push-to-talk and telephony Solutions not only invented the bar code scanning client support, which enables MC40 mobile computers industry — we continue to re-invent the industry to double as the equivalent of mobile deskphones. This with technology that raises the bar in terms of pre-tested solution provides you and your customers performance and features. With our powerful SE4500 with the peace of mind that comes from knowing all the scan engine inside the MC40, workers can scan pieces of your voice solution will work together to deliver Selling Key Point practically any bar code at laser-like speeds — 1D dependable toll-quality voice. (For more information, and 2D, regardless of whether it is a dirty, damaged see the section entitled: Staff Communications and s or poorly printed on a paper label or displayed on the Management: MC40 Voice made easier.) screen of a mobile phone. And with omni-directional • Multi-user log-on: Managing multiple users per scanning, associates just point and shoot — there’s device can be a logistical nightmare on most consumer no need to ever align device and bar code. devices, but the MC40 is designed for device sharing. • Comprehensive and secure mobile payment Multi-user log-on provides total control over application processing: Payment processing is central to access — so any worker can use any MC40. When improving the shopping experience. The MC40 has workers log on with their unique user ID and password at an integrated magnetic stripe reader (MSR) — there the start of a shift, access to relevant applications and are no additional accessories to purchase or manage enterprise computing resources is automatically granted. to enable mobile POS. Associates can process And feature and application-level control also prevents practically any type of card with a magnetic stripe workers from downloading and using applications over — including credit, gift and loyalty cards. When the Internet, such as games, preserving productivity. it comes to security, the MC40’s PCI-compliant • Enterprise accessories: Unlike consumer-focused encrypted head MSR will give your retail customers devices, the MC40 offers a family of accessories built for true peace of mind — payment information is enterprise environments. For example, your customers can never visible in the clear, helping retailers meet keep extra batteries on hand with a 4-slot battery charger. PCI regulations. (NOTE: The MC40 also works with

PAGE 14 p artner brief MC40

• Healthcare-friendly colors and disinfectant investment with the most complete service programs ready: With healthcare friendly colors (including Motorola has ever offered. Our multiple service device and accessory ecosystem) and disinfectant- offerings ensure that you can meet whatever level of ready housing designed to withstand regular service your customer requires: exposure to harsh cleaning agents required to prevent the spread of bacteria, the MC40-HC models –– Service from the Start with bring advanced mobility, including Android’s popular Comprehensive Coverage operating system, to point of care applications. Service from the Start with Comprehensive Coverage goes beyond “normal wear and tear” to cover • Customizable top housing: A customizable internal and external components damaged through top housing can be ordered to reflect your customer’s accidental breakage. It also entitles customers to the branding — making it a great fit for consumer-facing technical software support and software downloads applications in retail and hospitality. A customizable they need to help keep their device operating at peak top housing also discourages device theft. performance levels. There’s no better way to give your customers total service peace of mind. • Real enterprise “3+3” lifecycle: Most consumer devices have a lifecycle of just one year — which –– Voice Readiness Assessments Services can wreak havoc on enterprise operations with more No matter what your voice solution encompasses, models and styles to deploy and support. The MC40 our Voice Readiness Assessment services can will be available for three full years from the date provide the assistance you need to ensure a the product is available for sale, with support for smooth and successful deployment of voice three full years after the product is discontinued. services on your MC40 mobile computers. This enterprise lifecycle reduces total cost of These services can help you: ownership, as the device will last 3 times longer than consumer specific devices. »» Develop a strategy for a successful voice deployment Add itional “Motorola-only” differentiators »» Evaluate your network for voice readiness • Motorola’s deep enterprise and vertical and optimization experience: With decades of experience delivering »» Identify any gaps in network capabilities

mobility solutions to the retail industry, we have a Selling Key unique understanding of what’s needed to ensure a »» Propose solutions to fill any gaps Point successful enterprise deployment.

»» Identify best practices for configurations and s • Award winning partner and application provider settings for all components: mobile devices, ecosystem: Our robust partner channel provides client software, wireless and wired LAN access to a world of well-tested best-in-class infrastructure, PBXs and more line of business applications, reducing application development time and costs. »» Deploy Motorola Staff Communications and Management validated components • Pre-tested and validated voice solutions: Motorola’s Staff Communications and Management –– Managed Device Service solution is also unique in the industry, providing Your customers can choose to manage devices pre-integration and pre-testing of voice capabilities themselves or outsource the help desk function to on the MC40 in selected technology environments, the experts at Motorola. With this service, we track which include some of the most popular PBXs, SIP and monitor devices directly in your customer’s clients and wireless LANs. operational environment. When your customers opt to purchase this service, their employees • A full complement of robust services to meet will call Motorola’s multi-lingual help desk as a every service need. Enterprise Mobility Services first point of contact when troubles arise. The are one of the top differentiators of Motorola helpdesk is manned by technicians who can take products. Customers rely on Motorola to keep remote control of the MC40 mobile computers to their businesses running. Help them protect their

PAGE 15 p artner brief MC40

identify and resolve issues, with minimal if any smartphones, but are concerned about durability, user involvement. And through our state-of-the-art manageability and lifecycle? Managed Services Delivery Center, we are able to identify problematic operational issues and • Does your mobility architecture include two-way make recommendations to help ensure that your radios or other Motorola mobile computers? customer’s business and devices are functioning Could you benefit from seamless voice and PTT optimally and securely. (Device Management is communications across all these device types? available in the U.S. and Canada only.) • Would you like your brand to reflect a cool, tech- Qualifying your customer savvy identity? The following questions will help uncover underlying • Do you have a mix of Motorola mobile computers needs that can be addressed with the MC40: (i.e. MC40, ET1, MC75A, MC2100) deployed in your organization? Would you like a cross-platform U ncover the business problem application development platform that lets you Key door-opening questions that unlock the customer extend applications to these different devices pain point (opportunity): without having to develop and maintain multiple application versions? • Did you know that with the right mobile computer, you can: • Will workers share devices? Would you like an easy and secure solution for provisioning devices for –G– reatly improve the shopping experience in your each user? store or quality of care in your hospital? –A– chieve a new level of service excellence? qe u stions for retail opportunities: –G– reatly increase staff productivity to help control • Does it ever seem like consumers armed with your second largest cost — your labor pool? smartphones have access to more information than your sales staff? Could you improve sales and –P– rovide voice communications and collaboration customer satisfaction with faster response times capabilities to your associates through PTT and more informed responses? and/or VoWLAN? –E– nable secure mobile POS? • Would you like store associates to show a video, product comparison, or demo if a customer is looking –E– asily replace many of your wired POS registers for more information about a brand or product? to drive costs down, increase your flexibility to respond to in-store traffic fluctuations and prevent • How does your store handle planogram compliance? long wait times that can result in abandoned sales Would an integrated high-resolution camera make and reduced customer satisfaction? it easier for associates or managers to document planogram/promotion compliance?

–I– mprove brand awareness and brand perception? Y o Qualifying Qualifying • Are security and PCI compliance key issues for your ur C

U ncover the opportunity and areas mobility deployment? u s

where the strengths of the MC40 are t o key selling points: • Are checkout lines long during peak shopping times? m e • Could your organization benefit from improved Do you have a solution in place for line busting/ r intra-employee communication and workforce mobile POS? collaboration that works with your infrastructure? • Could you increase sells by giving associates the • Are device size and weight important? Do some ability to process payments right on the spot? mobile computers seem too cumbersome for one- • What payment methods do you need to process: handed use, while smaller devices often mean magnetic-stripe based credit cards, gift cards, having to settle for a tiny display? and loyalty cards, mobile coupons and loyalty • Do you like the look and feel of popular consumer information, contactless NFC payments, and chip and PIN based debit or credit cards? (Note: Chip and

PAGE 16 p artner brief MC40

PIN-based debit and credit cards and contactless NFC Motorola Global Services payments require the Mobile Payment Module along with the MC40) As our partner in selling Motorola products, you can benefit from offering your customers a complete qe u stions for healthcare opportunities solution that includes Enterprise Mobility Services. • Are you interested in reducing errors and improving Selling services up front with the product results in efficiency throughout the hospital with automated a higher attachment rate. In addition, it provides a data capture applications, including: medication unique opportunity to increase your profit margin while administration at the point of care, specimen providing a renewable revenue stream for your business. collection, vitals and transfusion verification? Motorola’s flexible, channel-ready services are designed • Do you need to capture images? (for example, photos to give your customers the services they need — of wounds to improve wound management) when and where they need them. In addition, Enterprise Mobility Services benefit your customers’ • Are overhead pagers used frequently? Would point businesses by: of care be improved with fewer noisy pages? • Providing expert product repair and telephone • Do nurses/physicians have to track down a wired technical support phone in order to place or receive a call? • Helping to ensure they get the most value from their • Are nurses able to look up information (for Motorola investment example, patient records or prescription data) at the patient’s bedside? • Protecting their investment in our technology Managed Services • Could you benefit from improving intra-staff Motorola’s Managed Services help our customers assure communication? outcomes with a systematic approach to execution. Service related questions By leveraging our expertise running business critical mobile infrastructure, customers can reduce operational • What level of post-sales service and support do risk, improve flexibility, and fill gaps in capability. Our you expect? services address a range of needs encompassing mobile • How much does it cost you per day when a mobile infrastructure management, mobile device management, computer is out of the store for service? radio network management, Managed WLAN services and Application Management. Built on a utility model, • Is turnaround time flexible? Is cost more important our services match usage to payment with monthly than turnaround time? recurring charges, which become part of an operational expense commitment, reducing customer dependence • What is the impact of downtime on your business? on capital investment dollars. With its focus on delivering outcomes, Motorola’s Managed services use • Do you regularly download software updates for Service Level Agreements (SLAs), to define and measure your devices? performance against objectives aligned to meet well- • Do you have the resources to manage and control defined customer expectations. how and when your device software is updated to Managed Device Services for the MC40 help ensure your devices are functioning optimally Motorola’s Managed Device Service, a key component and securely? of our Device Management Framework, provides G l o

complete end-to-end management of customers’ Motorola b

• If we could offer you a service plan that covers your a

device assets with the expertise to help improve the l Service MC40 investment from accidental breakage for a availability of their mobile devices throughout their one-time upfront cost, would you be interested? organization. Motorola’s Managed Device Service is

• Do you have the tools, resources and expertise comprised of two fundamental components provided s necessary to manage your devices? through Motorola’s Managed Services Delivery Center: multi-lingual help desk support, which provides problem

PAGE 17 p artner brief MC40

resolution by telephone while utilizing specialized tools V aoice Re diness Assessment for remote triage; and proactive device management, Services for the MC40 which provides software management, asset No matter what your voice solution encompasses, our management and security, together with operational Voice Readiness Assessment services can provide the analysis and reporting. assistance you need to ensure a smooth and successful deployment of voice services on your MC40 mobile To help ensure maximum availability and uptime, Motorola’s computers. These services can help you: Managed Device Service is customized to meet your customer’s specific device management requirements. • Develop a strategy for a successful voice deployment

Sup p ort Services for the MC40 • Evaluate your network for voice readiness and Motorola’s Support Practice includes the complete optimization Support Services portfolio of traditional “break/fix” services, including Service from Start with Comprehensive • Identify any gaps in network capabilities Coverage through the software support programs. • Propose solutions to fill any gaps Seamless integration with Motorola’s Support Services team helps ensure ongoing support for your customer’s • Identify best practices for configurations and complete solution. Our experienced support engineers settings for all components: mobile devices, are available to assist customers with problem client software, wireless and wired LAN diagnosis and resolution — helping to ensure their infrastructure, PBXs and more mission-critical systems are always up and running at peak performance. • Deploy Motorola Staff Communications and Management validated components

Managed device services for the MC40

Enterprise Mobility Service Description Time of Purchase Length of Coverage Service Part Number Services • Comprehensive device management including remote Managed Device access and troubleshooting, asset management, software MDS-000 Service management, security and reporting • Requires MDS-INIT Any time Custom • Includes operational environment readiness, service initiation Managed Device and onboarding MDS-INIT Service Initiation • Required for purchase of MDS-000

NOTE: Due to the complex nature of each customer’s environment, this service is custom quoted. Please contact your local Services Account Manager to help you develop a quotation for your customer.

Voice assessment services for the MC40

Enterprise Mobility Average Length Service Description Service Part Number Services of Time

• For a single small location with less than 10 network G l

Voice Only Assessment o

elements (routers, switches and firewalls) and less than 6-7 days PS-SCM-VONA-SM-1 Motorola (small single locations) b 200,000 square feet a l Service

• For a single large location with less than 25 network Voice Only Assessment elements (routers, switches and firewalls) and less than 10-11 days PS-SCM-VONA-LG-1 (large single locations) 500,000 square feet s

PAGE 18 p artner brief MC40

Support services for the MC40

Enterprise Mobility Time of Pur- Length of Service Part Service Description Services chase Coverage Number Up front with the Service from the Start hardware (prepaid) Advance Exchange Three years SXB-MC40XX-30 • Advance replacement of devices requiring repair or within 30 days Support • Includes Comprehensive Coverage thereafter • Full access to technical support resources Advance Exchange One year AXB-MC40XX-10 • Rights to download and use software releases and supporting documentation Any time Support Three years AXB-MC40XX-30

• Multiple years of seamless coverage at a one-time cost • Covers: –N– ormal wear and tear –I– nternal and external components damaged through accidental breakage Service from the –S– elect accessories that ship together with Motorola’s MC40 mobile computers Start – Bronze with –I– ncludes styluses, screen protectors, hand straps and battery doors (where MSSBE- Device Management applicable) MC40XX-30 (US & Canada only) • Depot repair with 3-day in-house turnaround time Up front with the hardware (prepaid) • Automatic application of engineering changes Three years or within 30 days • Full access to technical support resources thereafter • Rights to download and use software releases and supporting documentation • Remote diagnostics/remote control Service from the • Software management – rollout planning and deployment Start – Gold with MSSGE- Device Management • Operational management and analytics MC40XX-30 (US & Canada only) • Device security: profile lockdown; remote wipe • Device management reporting • Multiple years of seamless coverage at a one-time cost • Covers: –N– ormal wear and tear –I– nternal and external components damaged through accidental breakage Service from the –S– elect accessories that ship together with Motorola’s MC40 mobile computers Up front with the Start – Bronze with –I– ncludes styluses, screen protectors, hand straps and battery doors (where hardware (prepaid) Comprehensive Three years SSB-MC40XX-30 applicable) or within 30 days Coverage • Depot repair with 3-day in-house turnaround time thereafter • Automatic application of engineering changes • Full access to technical support resources • Rights to download and use software releases and supporting documentation • Seamless coverage, renewable in one-year increments • Covers normal wear and tear One year SCB-MC40XX-10 Service Center Support • Includes all materials, parts and labor Any time Three years SCB-MC40XX-30 – Bronze • Bronze-level service delivers depot repair with 3-day in-house turnaround time • Full access to technical support resources • Rights to download and use software releases and supporting documentation SWS- EMHW-0250-10

SWS- G

One year l

EMHW-1000-10 o Motorola Motorola SWS- b a

Enterprise Mobility • Full access to technical support resources EMHW-5000-10 l Service Any time Software Support • Rights to download and use software releases and supporting documentation SWS- EMHW-0250-30 SWS- Three years s EMHW-1000-30 SWS- EMHW-5000-30

Please visit Solution Builder for the most up to date information on part numbers and pricing. (https://solutionbuilder.motorola.com/)

PAGE 19 p artner brief MC40

Sales tools Pro duct classification and certification This section details the product classification, where The MC40 is a Class 3 product. Partners that meet this you can find additional information, available training segmentation designation have authorization to sell the and certification programs, and dates of availability. device. While training and certification are not required, Key dates free online training is available online along with First Customer Shipment (FCS): December 2012 additional marketing collateral to support your MC40 General Availability: Q1 2013 sales opportunities.

MC40-HC: Pro duct training First Customer Shipment (FCS): October 31, 2013 There are two courses available on the learning portal at General Availability: November 29, 2013 http://learning.motorolasolutions.com.

Sales and reference materials Both are online courses that take approximately an hour For the latest information and sales support materials, to complete. Both courses include an online exam. please visit the following resources: ESE1206_EN: Sales Enablement for the MC40 Partner Central: Pre-requisites: None https://partnercentral.motorolasolutions.com Course Description: This course is designed to provide sales personnel a sales overview of the MC40 mobile MC40 Product Home: computing product. The course defines MC40’s key http://www.motorolasolutions.com/mc40 features, positioning, benefits, capabilities, and Enterprise Mobility Services: target applications. Major sales concepts covered Public: http://www.motorolasolutions.com/enterprise/ include: “What Business Problems are Solved”, “Key services Selling Points”, “ROI and TCO”, “Service and Support Options” and how to “Differentiate” this product from Partners: https://partnercentral.motorolasolutions.com/ our competition. product_services/services/index.aspx

Learning Portal: EEE1100_EN: Technical Enablement for the MC40 http://my.mot-solutions.com/portal/site/mu Pre-requisite: Pre-requisite: MC40 Sales Enablement Course ESE1206_EN Solution Builder: https://solutionbuilder.motorolasolutions.com Course description: This course is designed to provide technical personnel a technical overview of the MC40 mobile computing product. Major topics covered include: Product Overview, Technical Specifications, Applications, Application Development, Operating System, Installation, Configuration, Booting Sequences, General Operation, Maintenance and Basic Troubleshooting. ol Sale s

T o PAGE 20 s p artner brief MC40

W hy Motorola Solutions C ontact information On any given day, every moment matters to someone, For more information on how the MC40 and other somewhere. And every moment, Motorola Solutions’ Motorola enterprise mobility solutions can help innovations, products, and services play essential roles your retail customers deliver a new level of service in people’s lives. excellence, please contact us at 1.800.722.6234 or +1.631.738.2400, or visit us on the web at: We help firefighters see around buildings and police www.motorolasolutions.com/mc40 officers see around street corners. We make supply chains visible to retailers and entire power grids visible to utility workers. We provide the situational awareness first responders need when a moment brings catastrophe. And we help companies deliver shipments at the moment they’re promised.

We do this by connecting them to seamless communication networks, applications and services, by providing them with real-time information, and by arming them with intuitive, nearly indestructible handheld devices.

We help people be their best in the moments that matter. This is our purpose.

1: Study: One in 10 smartphone owners have written a review while in-store; July 18, 2012; Retail Customer Experience website; http:// www.retailcustomerexperience.com/article/197567/Study-One-in-10-smartphone-owners-have-written-a-review-while-in-store?utm_ source=NetWorld%20Alliance&utm_medium=email&utm_campaign=EMNARCE07202012

2: Institute of Medicine, Report Brief July 2006, Preventing Medication Errors

3: September/October 2005 issue of Nursing Economics, Dr. Peter Buerhaus

Part number: PB-MC40. Printed in USA 10/13. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2013 Motorola Solutions, Inc. All rights reserved.