Motorola Mobility LLC
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User Guide © 2021 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply. Contact your service provider for details. All features, functionality, and other product specifications, as well as the information contained in this help content, are based upon the latest available information and believed to be accurate at the time of release. Motorola reserves the right to change or modify any information or specifications without notice or obligation. Some images in help content are examples only. You can also read this help on your phone at Settings > Help. moto g10 iii Contents Set up phone 1 About your hardware 1 Insert and remove SIM and SD cards 3 Copy data from old phone 5 Manage dual SIMs 7 Set up voicemail 8 Set up email 8 Prepare for emergencies 10 Make it yours 11 Learn the basics 12 About your home screen 12 About your lock screen 12 New to Android? 14 If this is your first smartphone 14 If you had an iPhone 15 About your Google account 16 Status bar icons 17 Phone terms you should know 21 Get around on your phone 23 Learn gestures 23 Move between apps and screens 24 Use quick settings 25 Turn screen off and on 28 Adjust volumes 28 Frequently used tools 31 Turn flashlight on and off 31 Take screenshots 31 Record your screen 32 Control phone with your voice 34 Get directions to a location 35 Use clock and weather widget 35 Manage time spent on your phone 37 Work with text 41 Use onscreen keyboard 41 Cut, copy, paste text 42 Use voice typing 43 Fill in forms automatically 43 Personalize your phone 44 Home screen 44 moto g10 iv Change wallpaper 44 Customize your Favorites tray 44 Add widgets, shortcuts, or folders 44 Remove widgets, shortcuts, or folders 47 Remake your home screen with launchers 47 Lock screen 48 Use a screen saver 48 Sounds 49 Set ringtones 49 Enhance sound 50 Avoid interruptions with Do Not Disturb 51 Stop phone from speaking 54 Other sound settings 55 Silence “Hello Moto” during power up 55 Turn off charging sounds 55 Apps 56 About your apps 56 View two apps on screen 60 View notifications 62 About Moto experiences 63 Enhance your gaming 64 Manage your apps 67 Install or update apps 67 Manage or delete apps 69 Protect against harmful apps 71 Search and browse 73 Search the web 73 Search your phone 75 Browse websites 75 Text messaging 77 About text and multimedia messages 77 Read, send, manage text messages 77 Add attachments 80 Save attachments from text message 80 Turn group messaging on or off 81 Change default messaging app 81 Control notifications for text messages 81 Change text message reply to incoming calls 82 Get text messages on your computer 82 Email 84 Read, send, manage emails 84 moto g10 v View email attachments 85 Preview inboxes from home screen 86 Add email signature 86 Control email notifications 86 Calendar app 88 About the calendar 88 Find calendar events 88 Create and manage events 89 Control notifications for calendar events 89 Clock app 91 Set alarms 91 Use timer or stopwatch 91 Set date and time 92 Photos app 94 Share photos and videos 94 Upload photos and videos 94 Calls, contacts, voicemail 96 Phone calls 96 Answer calls 96 Make calls 98 During a call 99 Make video calls 101 Make conference calls 101 Block calls and texts 101 Turn call waiting on and off 102 View and delete call history 103 Make emergency call from locked phone 104 Contacts 105 Add contacts 105 Edit or delete contacts 106 Star your favorite contacts 107 Sort contacts 107 Share contacts 108 Voicemail 110 Use voicemail 110 Send all calls from contact to voicemail 111 Music 112 Listen to radio 112 Listen to music 113 Transfer music files 114 Connect a MIDI device 115 moto g10 vi Battery 116 Charge phone 116 Extend battery life 116 Prevent overcharging 118 Use Battery Saver mode 118 Show battery percentage in status bar 119 Storage 120 About storage options 120 Manage phone storage 120 Manage SD card 121 Find downloaded files 122 Recover recently deleted files 123 Upload music to cloud 123 Upload photos and videos 124 Scan documents and make copies 124 Network and internet 126 Connect to Wi‑Fi networks 126 Use Airplane mode 127 Control data usage 127 Share your internet connection 129 Connect to VPNs 132 Connected devices 133 Connect with Bluetooth 133 Connect with Wi-Fi Direct 135 Make contactless payments 135 Share or receive with NFC 136 Cast screen or media to TV 137 Share files and links with nearby Android phones 138 Transfer files between phone and computer (USB) 140 Print from your phone 141 About wireless sharing 142 Other settings 145 Apps & notifications 145 Change app settings 145 Choose how apps notify you 146 Display 150 Adjust screen brightness 150 Use Dark theme 150 Change display style 150 Show apps full screen 151 See Peek Display notifications 152 moto g10 vii Change screen timeout 153 Stop automatic rotation 153 Choose color mode 154 Adjust refresh rate 154 Change font and display size 154 Set recording options 155 Set lock screen preferences 155 Location 157 Use location services 157 Security 159 About security 159 Protect against harmful apps 160 Be ready to find a lost phone 160 Lock and unlock phone 161 Set screen lock 161 Adjust lock options 162 Unlock with trusted devices 163 Unlock with your face 164 Unlock at trusted places 165 Keep phone unlocked while it's on you 166 Use fingerprint security 166 Pin an app screen 168 Lock SIM card 169 Accounts 171 Add or remove accounts 171 Change name & info in your Google account 172 Sync apps with your Google account 172 Control what info Google collects 173 Accessibility 175 Visual assistance 175 Hearing assistance 177 Use accessibility shortcuts 179 System 181 Languages & input 181 Customize the keyboard 181 Use multiple languages 182 Gestures 184 Customize Power button gesture 184 Change System navigation 184 Swipe fingerprint for notifications 184 Turn flashlight on and off 184 moto g10 viii Twist phone to open camera 185 Adjust screenshot settings 185 Back up phone 186 Users and guests 188 Share your phone 188 Add, modify, remove users 189 Add or delete guest 190 About phone 191 Record your IMEI number 191 Find legal and product information 191 Fix a problem 192 Hardware issues 192 Phone is slow or unstable 192 Phone feels warm or hot 192 Phone won't turn on 193 Phone restarts or crashes 193 Screen is frozen or won't respond 194 Screen displays wrong colors 195 SD card problems 195 Call and SIM issues 198 Problems making/receiving calls 198 Problems during calls 199 Battery issues 202 Charging problems 202 Battery drains too fast 203 Bluetooth, Wi-Fi, USB issues 204 Bluetooth problems 204 Wi-Fi problems 206 Can't transfer files or connect to computer 207 Account and sign-in issues 209 Forgot unlock code 209 Can't sign in to Google 209 Account sync issues 209 App issues 211 App or widget problems 211 Camera problems 212 Messaging problems 213 Gmail problems 215 Play Store problems 215 Maintenance procedures 216 moto g10 ix Update Android software 216 Reset Wi-Fi, cellular data, and Bluetooth 216 Reset phone 217 Get more help 218 Set up phone 1 About your hardware Hardware diagram 1. Tray for SIM and SD card 2. Headset jack 3. Front camera (To learn more, read help in the Camera app.) 4. Earpiece 5. Proximity sensor 6. Google Assistant button 7. Volume up/down button 8. Power button Set up phone 2 1. Depth camera (To learn more, read help in the Camera app.) 2. Main camera 3. Ultra-wide camera 4. Flash 5. Macro camera 6. Fingerprint sensor 7. Microphone 8. USB-C port for charging, transferring files, sharing connection with tethered devices. 9. Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces. • If the screen gets drops of liquid on it, wipe it with a clean, dry cloth. To disinfect your phone: • It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen. • When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings, including the charging port, headphone jack, microphones and speakers. • Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives, and avoid spraying cleaners directly on the screen. Prevent water damage Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth. Set up phone 3 Water damage is not covered by your warranty. To prevent water damage to your phone: • Dry your phone and ports thoroughly with a soft, clean cloth.