First Quarter Report (Apr-June 2019) On Concurrent Evaluation of Implementation of National Food Security Act in

Dhanbad & Seraikella- Department of Food & Public Distribution Jharkhand

Sponsored By

CONDUCTED BY

XAVIER INSTITUTE OF SOCIAL SERVICE Dr. Camil Bulcke Path (Purulia Road) , Jharkhand

October 2019 ACKNOWLEDGMENT

This Concurrent Evaluation team of XISS is duty bound to express gratitude to the people and officials of District & Seraikella-Kharsawan of Jharkhand for their assistance. First of all, we must thank the Secretary Food, & Public Distribution Mr. Ravikant; Joint Secretary (BP & PD) Mr. Pramod Kr. Tiwari; Deputy Director-General, Evaluation NITI Aayog, Mr. Rakesh Ranjan; AS & FA (Steel) Addl. Charge (Dept. of Food & PD) Ms. Saraswati Prasad and Economic Advisor Mr. Nilambuj Sharan for their guidance's & supports. We thank in a special way to Mr. Thomas Dung Dung Joint Secretary, Department of Food & Civil Supplies, Govt. of Jharkhand. Mr. Sandeep Kumar, Special Officer Rationing, Dhanbad, Mr. Bhogendra Thakur, District Supply Officer, Dhanbad & Mrs. Priyanka Singh, District Supply Officer of Seraikella-Kharsawan. The data that was needed for the monitoring/evaluation was made available by them. The Officials were willing to go out of their way to help. It is but natural to express our gratitude to each and every one we met in Jharkhand with respect to Concurrent Evaluation.

Akash Bhuinya Xavier Institute of Social Service, Dr.Camil Bulcke Path, Ranchi, 834001, Jharkhand

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TABLE OF CONTENTS

Page No.

Acknowledgment i

List of Tables iii

Executive Summary iv-vi

Chapter I - Introduction 1-3

Chapter II - Description of study area 4-5

Chapter III - Beneficiary selection and ration card management 6-9

Chapter IV - Fair Price Shop Management 10-17

Chapter V - Supply Chain Management and door step delivery 18-19

Chapter VI - Access to food grain entitlement and FPS automation 20-23

Chapter VII - Grievance Redressal System 24

Chapter VIII - Vigilance committee and social audit 25

Chapter IX - Digital Payment 26-27

Chapter X - Key Recommendations and Suggestions 28

Annexure I - Checklist for Nodal Officers. 29-30

Annexure II - Fact Sheet - Dhanbad 31-36

Annexure-III - Fact Sheet – Seraikella-Kharsawan 37-42

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List of Tables Page No. 1.1 Quarterly Sample plan 2 2.1 General information about the State and districts 5 2.2 District wise studied villages with sample size 5 3.1 Distance travel for applying, addition/ deletion of member 6-7 3.2 Awareness among beneficiaries 7-8 3.3(a) Aadhar, bank a/c and mobile seeding in ration card 8 3.3(b) Reason for not seeding mobile no. and bank a/c with ration card 9 4.1 FPS dealer ownership 10 4.2 Service delivery 10-11 4.3 Number of opening days of FPS quality of service delivery 11 4.4 Accessibility and cleanliness of FPS 12 4.5 Availability of online data and transportation charge 12 4.6 PDS items received after first week and time gap for receiving 13 commission 4.7 Margin/commission received by FPS dealer per month 14 4.8(a) One-time expenditure incurred by FPS dealer 14 4.8(b) Monthly expenditure incurred 15 4.9(a) Installation and use of e-POS at FPS 15 4.9(b) Quantity of food grains sold last month through e-PoS (in Kg) 16 4.9(c) Alternate option in case of failure, no. of visit and time taken in one 16-17 transaction in e-Pos machine 5.1 Storage capacity and adequacy 19 6.1 Entitlement under NFSA to beneficiaries 20-21 6.2(a) Food grain (rice) consumed by beneficiary HHs (in kg) 21 6.2(b) Preferred share of food grains 22 6.3 Facilities to old and Differently abled people 23 9.1 Reasons for not preferring Cash Subsidy in the Bank Account 26

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Executive Summary 1. Introduction The current study entitled ‘First Quarter Report on Concurrent Evaluation of the Implementation of National Food Security Act in Jharkhand’ is a part of the ongoing national level Concurrent Evaluation on the Implementation of National Food Security Act, (NFSA) 2013 being conducted by different monitoring institutes. This study took place in two districts of Jharkhand namely Dhanbad and Seraikella-Kharsawan. Five (5) FPS (Fair Price Shops) comprising of Four (4) rural FPS and one (1) urban FPS was visited in the month of October this year. The objective of this study is to assess the systematic implementation of NFSA and benefits received by the targeted beneficiaries. 2. Beneficiary selection and ration card management In both the districts it was observed that beneficiaries lacked the knowledge about the eligibility criteria of availing PHH/AAY cards. There is an online system in place for applying for new ration cards or to modify details in ration cards, but most of the interviewed beneficiaries were unaware of any such facility. The major difficulties faced by the beneficiaries in applying for new ration cards or to modify details was lack of knowledge of online facilities. It was also observed that currently the process of issuance of new ration cards has been stopped temporarily in the state citing to excess issuance of ration cards in the past. The ration card management system in the state has been digitized and the details of each ration cards can be viewed through the online portal of the state. Since there is a lack of knowledge among beneficiaries about the online facilities there should have been campaign for ICE (Information, Communication and Education) for the beneficiaries especially in rural areas but no such campaign has been reported by the beneficiaries. 3. Access to food grain entitlements and FPS automation Among the 150 interviewed beneficiaries none of them expressed disappointment regarding the access and availability of the food grains to them. It was also found that PDS food grains meet almost half the requirements of the households. None of the beneficiaries had any problem with the quality of the food grains provided to them, but since in rural FPS of the state rice is only provide many beneficiaries demanded that wheat should also be given to them in some shares. It was reported that most FPS shops were open for 3 to 3.5 weeks in a month and none of the beneficiaries complained against the days and hours of opening of the FPS. No FPS dealer reported that they received any training and only a small demo was giving to them by the e-Pos distributing company when the machine was initially distributed to them. Since, e-Pos are used in the state for distributing food grains there is a system in place for authenticating the beneficiary using fingerprints, and if there is a authentication problem the OTP is used for verifying the beneficiary. Electronic Weighing machines were found to be used at many FPS and godowns but they are not connected to the e-Pos or online in anyway. voice and printed slip are available but they are not available in the local languages. A printed transaction slip is provided at all FPS but no micro-ATM facilities is available for cashless transaction and there is no Banking Correspondent and Common

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Service Centre facilities available in these FPS. For security purposes the dealer has to use his/her fingerprint for biometric authentication to get access to e-Pos machines. The dealer ensures that beneficiaries’ finger is clean and correctly placed on the scanner but no best finger detection system was found to be used. It was also observed that there is no formal system in place for home delivery/nomination of other to take food grins for old, infirm and physically challenged beneficiaries but informally people and the dealer help such beneficiaries regularly, so none of the such beneficiaries complained of any such instance where they faced difficulty to take food grains. Due to the introduction of e-Pos machines all the transaction are transparently reflected in the state portal in real time. 4. Supply Chain and FPS viability It was found that there was no delay in receiving stock from FCI godown to district godown. The district godown receives their stock by 30th of the month and by the 1st of the next month, godowns receive the SIO (Store Issue Order). However, it was observed that sometimes there was a delay in distributing rations to respective FPS from the godowns due to the problem of transportation which is on contract. The stock is monthly sent to the FPS and it reaches FPS on 10-15 of the month and generally most ration is distributed among the beneficiaries from 20-21 of the month. Beneficiaries do have the freedom to lift their food grains of the previous month. It was observed that the state is seriously suffering from the lack of manpower at crucial supply chain at both Block and District level. In both the districts it was found that at Block level in most of the Block the BDO (Block Development Officer) has been given additional work to look after the Supply Chain. There is no post of Food Inspector in the state which is crucial to ensure the supply chain and maintain transparency. There is no facility reported by the beneficiaries and the FPS dealer where SMS alerts are sent to them for alerting them about arrival of food grains. The release order, gate passes, truck challans, etc are generated online but they are only partially online and there is no strict enforcement of the same. Stock position of the godowns is captured online and the same can be found on the state portal. 5. Grievance redressal system

The grievance redressal mechanism in both the district was very ineffective and dormant. The beneficiaries were totally unaware about it and the monitoring team could hardly feel its active existence. The beneficiaries were unaware of the toll-free or any grievance redressal system and if any beneficiary knew about it, it was due to display of toll-free number behind the back of the ration cards. Beneficiaries in both the districts had a grievance against the performance of e-Pos machines, which created problem due to network and server issues. Even the officials know about this problem but nothing concrete has been done to solve this issue. It was also observed that beneficiaries in both districts were more aware about “Mukhyamantri Jan Samwad” toll free number compared to the Food and Supply Dept.’s toll free number.

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6. Vigilance Committees and Social Audits

District level Vigilance Committees has been formed both at Khunti and Sahibganj, but it was found to be dormant and ineffective. No record of meeting was provided and regular meetings do not take place. The major reason for it is the time not given by the Local Elected Representative of the Area. In FPS no vigilance committees have been formed in both the districts.

7. Portability and Digital payment

In both the district their no facility for portability or digital payment. E-Pos machines have been introduced for the distribution of the food grains therefore introduction of portability should not be a big issue but the major barrier that is stopping portability is stock maintenance of FPS. The facility of digital payment hasn’t been introduced in the state, and beneficiaries too don’t seem to be keen on using such facilities. ICE (Information, Communication, Education) activities may help to increase in adoption of digital facilities.

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CHAPTER I Introduction

1.1 Introduction National Food Security Act 2013 (NFSA) was passed by the Government of to provide food and nutrition security to the people of India by providing access to food grains at affordable prices. The Act provides for coverage of up to 75% of the rural population and up to 50% of the urban population for receiving subsidized food grains under Targeted Public Distribution System (TPDS), thus covering about two-thirds of the population. The eligible persons are entitled to receive 5 Kg of food grains per person per month at subsidized prices for rice/wheat/coarse grains. The household under existing Antyodaya Anna Yojana (AAY), which covers the poorest of the poor, will continue to receive 35 Kg of food grains per household per month at a highly subsidized price. Since enactment of the NFSA, the progress has been monitored by the concerned ministry mainly through official sources like periodic progress reports, regular meetings, field visits etc. However, to know more deeply the implementation of NFSA at the ground level there was a need of third-party incisive and comprehensive evaluation on regular basis across the country. Therefore, the study entitles “Concurrent evaluation and monitoring of National Food Security Act 2013 in Jharkhand State” was entrusted to Xavier Institute of Social Service, Ranchi by the Ministry of Food, Consumer Affairs and Public Distribution, New Delhi for the year 2018-19. 1.2 Objectives of the Study The main objectives of the concurrent evaluation are to assess the overall progress of implementation of NFSA (2013) in Jharkhand to measure and monitor the change it has brought about, specifically: 1. At a systematic level: Assessment and analysis of the progress of implementation of various aspects of the NFSA 2013. 2. At beneficiary level: Evaluation of the benefits of NFSA on the target groups to achieve the objectives of the NFSA. 1.3 Scope of the Study  The concurrent evaluation will be conducted on a quarterly basis.  Two sample districts will be covered on a quarterly basis. 1.4 Timelines of the Study The concurrent evaluation was conducted for the third quarter as per the norms laid down in the ToR. The evaluation team devoted a minimum of one day per village having a Fair Price Shop.

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1.5 Sampling Methodology The allocation of the total sample in the State was based on the proportion of NSSO agro- climate regions and population size of the State. Further, the sample was allocated from the rural and urban area within the state in proportion to the rural/urban NFSA coverage share in the State. Table 1.1. Quarterly Sample plan

S. State Sample No. of Sample villages No. of Sample NFSA FPS level No. District households Vigilance Rural Urban Total Rural Urban Total Committee 1 Jharkhand 2 8 2 10 120 30 150 10

1.6 Sampling and Data collection

 In each quarter one district, each from an NSS region was randomly selected using the equal probability approach as the first stage sample unit.  Village / Urban ward (where FPS is located) formed the second stage units of selection from which sample of households was selected.  Five villages/ urban ward (where FPS is located) from rural/ urban (where FPS is located) from the rural/urban area in each district (based on the urban-rural distribution of NFSA population in the State) were randomly selected.  In each village, 15 sample NFSA beneficiary household (i.e. 10 PHH and 5 AAY) were selected using a systematic random sampling method. Adequate representation of ST/SC, Poor, and the vulnerable population was ensured in the sample.  In each village in addition to 15 NFSA household (10 PHH household and 5 AAY Households), Vigilance Committee and fair price shops were also covered.  At District level, one godown, District level Vigilance Committee, District Grievance Redressal Officer (DGRO) and one District level Food and Civil supplies officer were covered.

1.7 Limitations of the study

Small Sample Size: The state of the whole district was to be analysed through conducting a survey in only 5 villages of the district. If there were more villages covered under the survey, more cases would have come in light and the analysis of evaluation of NFSA would have been more comprehensive. Timeline: For each village, only one day of time was devoted for conducting the survey which included an interview of 15 beneficiaries, one FPS and the Vigilance committee. If there would be more time allotted, more detailed survey would have been conducted.

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1.8 Summary of the findings A. Fair Price Shops  The vigilance committee was not formed in Dhanbad and Seraikella-Kharsawan district.  Acute shortage of manpower in the Dept. of Food in Govt. of Jharkhand which causes hindrance in proper functioning of the department in the state. There is acute shortage of Block Supply Officers, Godown Managers, etc.  Low level of awareness among the interviewed beneficiaries.  100% take-off of ration from the beneficiaries.  Beneficiaries were satisfied with the quality of the food grains provided.  No instances of mixing of foreign materials in the food grains.  Beneficiaries were satisfied with the number of days and timing of opening FPS.  Grievance redressal mechanism is not very effective.  Use of e-POS machine in all the FPS.  No transportation cost charged from any of the FPS.  Most of the beneficiary HHs were unaware about the eligibility criteria of NFSA.  There were no cases found for getting under-weight of ration in all ten surveyed villages.  There were no cases found for overcharged for ration in all ten surveyed villages.  Out of 150 beneficiaries, none of the HHs said they were unaware about DGRO- District Grievance Redressal Officer and SFC- State Food Commission.

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CHAPTER II Description of Study Area

Jharkhand is a state in eastern India. It was carved out of the southern part of Bihar on 15th November 2000. Jharkhand shares its border with the states of Bihar to the north, Uttar Pradesh and to the west, to the south, and West Bengal to the east. The city of Ranchi is its capital while is the largest and the biggest industrial city in the state. Jharkhand is famous for its rich mineral resources like Uranium, Mica, Bauxite, Granite, Gold, Silver, Graphite, Magnetite, Dolomite, Fireclay, Coal, Iron, Copper, etc. Forests and woodlands occupy more than 29% of the land cover of the state which is one of the highest compared to other states in India.

The state was formed with 18 districts, 18 years ago and presently it has 24 districts. Jharkhand has a total population of 3.29 crores. The population consists of 28% tribal’s, 12% scheduled castes and 60% others (census, 2011). There are 32 tribes in Jharkhand out of which Santhals are the maximum amounting to one-third of the total tribal population. Santhals are followed by Oaron, Munda and Ho community which contributes more than 10% of the tribal population.

PDS plays a very important role in the lives of people in Jharkhand. Since the majority of the population consists of tribal people who do not have a very sustainable source of livelihood. Most of them depend upon agriculture and forest products for their sustenance. In their uncertain and fragile life, NFSA provides them with food and economic security. Under NFSA beneficiary households are entitled of food grains at a symbolic price of Rs.3/2/1 for rice/wheat/millets respectively. However, this rate is further reduced to Rs.1 per kg by the State Government in Jharkhand. Aadhar Based Biometric Authentication (ABBA) on PDS was first introduced in Ormanjhi Block of Ranchi. In August 2016, ABBA was made mandatory i.e. no authentication, no food. Gradually ABBA was extended to other districts also covering almost entire state by 2017. But still, some of the areas are still operating in off- line mode.

For the First phase of the study “Concurrent Evaluation of Implementation of NFSA” in the state of Jharkhand two districts namely Dhanbad and Seraikella-Kharsawan were selected.

Dhanbad District: was constituted in 1956 by carving out the old Dhanbad subdivision, Chas and Chandankiyari police stations of the Sadar subdivision of the erstwhile Manbhum district. Dhanbad is Police district since 1928. The re-organisation of the districts in the State of Bihar which took place after 1971 did not affect the district of Dhanbad. In 1991 a part of Dhanbad district was sliced away to form . The district can be divided into three broad natural divisions, viz., (I) the north and north western portions consisting of the hilly region, (ii) the uplands containing coal mines and most of the industries and (iii) the remaining uplands and plains lying to the south of the consisting of cultivable flat lands . The north and north western division is separated for the entire length by the Grand trunk road.

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Seraikella-Kharsawan District: Seraikela-Kharsawan district, formerly the Princely States of Seraikella and Kharsawa is one of the twenty-four districts of Jharkhand state in eastern India. Seraikela town is the district headquarters of Kharsawan district. The district is situated between Longitude, East Between 85°30’14” & 86°15’24” and Latitude, North Between 22°29’26” & 23°09’34” . The District shares border with East Singhbum District to the East , West to the South , to the North . It shares Border with West Bengal State to the East . Seraikela Kharsawan district comprises of two subdivisions namely Seraikela and and nine blocks/circles namely Seraikella, Kharsawan, , Rajnagar, Kuchai, Chandil, Ichagarh, Nimdih, Kukru. It occupies an area of approximately 2724.55 square kilometres. . It’s in the 209 meters to 178 meters elevation range. Surrounded by lush green forests, hillocks, serpent like rivers and rivulets, Seraikela Town is situated on the bank of Kharkai River. The district has not only a rich cultural heritage but also has large deposits of minerals like Kyanite,Asbestos, quartz etc. and other valuable minerals. Table 2.1: General information about the State and districts Parameters Jharkhand Dhanbad Seraikella- Kharsawan Population 3,29,88,134 28,46,954 10,65,056 Area 79,716 sq km 2,886 sq km 2,724 sq km Literacy Rate 66.41% 79.47% 68.85% Sex Ratio 948 891 958 Total PHH members 1,96,03,223 17,47,005 7,45,518 Total AAY members 37,37,609 1,22,499 1,38,135

From each district 5 villages, 4 rural and 1 urban ward were selected for the survey. From each Village 15 beneficiaries, 10 PHH and 5 AAY Card holders were interviewed. Apart from them 5 FPS, Vigilance committee and District godown were also included in the survey. Table 2.2: District wise studied villages with a sample size District Village/ Sample size Town No. of HHs Fair FPS level District District under NFSA Price Vigilance Godown level PHH AAY Shop committee Vigilance committee Dhanbad Barwa East 10 5 1 1 Mohnad 10 5 1 1 Kamardih 10 5 1 1 1 1 Topchanchi 10 5 1 1 Ward - 34 10 5 1 1 Seraikella- Bangtola 10 5 1 1 Kharsawan Narayanpur 10 5 1 1 Nengtasai 10 5 1 1 1 1 Chandil 10 5 1 1 Ward-6 10 5 1 1 Total sample size 100 50 10 10 2 2

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CHAPTER III Beneficiary Selection and Ration Card Management

3.1 Instances of eligible but left out beneficiaries

In both the Districts Dhanbad and Seraikella-Kharsawan, efforts were made to locate eligible beneficiaries who were left out under AAY and PHH scheme. FPS dealers were interrogated in presence of villagers and villagers were interrogated in isolation regarding it but none could be located.

3.2 Effectiveness of mechanism to identify eligible/ineligible beneficiaries

Under NFSA, eligible or ineligible beneficiary households are identified using “exclusion approach.” Under this approach, there is a list of simple and transparent exclusion criteria, and then every rural household is eligible by default unless it meets one or more of these criteria. In Jharkhand any household is excluded from the eligibility if it meets the following criteria:

i. Ownership of four-wheeler used as commercial purposes. ii. Ownership of more than five acres of irrigated land or ten acres of any land. iii. Member pays income tax. iv. Regular Government employment and v. Possession of pucca house with more than three rooms.

No such case was found where the interviewed beneficiaries fulfilled any of the above criteria and still eligible under NFSA.

3.3 Ease in applying for new ration card or modification

Among the 150 interviewed beneficiaries, 2 (1.33%) beneficiaries (1 from Dhanbad and 1 from Seraikella-Kharsawan) replied that they applied for modification in the ration card. Online facility for the same is available through state portal. But it was found that it is general sentiment among the beneficiaries that the addition of members in the ration card or application for new ration card will take forever. The major reason behind this issue is that district administration has already issued their full quota of ration cards and they can only add new members or issue a new ration card when old cards are either surrendered or deleted. Table 3.1 Distance travel for applying, addition/ deletion of member District Village/ HHs applied for new If yes, distance travel for new ration card Town ration card / addition & / addition & deletion of member/ deletion of member/ duplicate card duplicate card

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Yes No

20 kms 20

10 kms

- - At Home/ At Home/ 6 10 Above 20 kms Above through mobile through Less than 5 kms Less than Dhanbad Barwa East - 15 - - - - 1 Mohnad - 15 - - - - - Kamardih - 15 - - - - - Topchanchi - 15 - - - - - Ward - 34 1 14 - 1 - - - Total 1 74 - 1 - - 1 Saraikela Bangtola 1 14 - - 1 - - Kharsawan Narayanpur - 15 - - - - - Nengtasai - 15 - - - - - Chandil - 15 - - - - - Ward-6 - 15 - - - - - Total 1 74 - - 1 - -

3.4 Level of awareness of the procedure

It was observed that the level of awareness among the interviewed beneficiaries was very low and most of them were unaware of the various procedures and facilities under NFSA.

 Only 1 out of 150 (0.66%) interviewed respondents from both the districts replied that they were aware of the eligibility criteria for availing benefits under NFSA.  Only 4 out of 150 (2.66%) interviewed respondents from both the districts replied that they were aware of the process of applying for new or duplicate ration card. Most of the respondents approach their FPS dealer for the above purpose but they were unaware about the whole process of applying for new or duplicate ration card.  Only 5 out of 150 (3.33%) interviewed respondents were aware of availing various facilities such as online, CSC, Block level facilities etc under NFSA. Table 3.2: Awareness among beneficiaries. District Village/ Awareness Aware of Aware of the following facilities availing Town of the the process the services eligibility of applying criteria for for new or availing duplicate benefits ration card

Yes No Yes No

VLE BLC Not CSC/ aware Online Others Dhanbad Barwa East - 15 - 15 - - - - 11 Mohnad - 15 - 15 - - - - 10 Kamardih - 15 - 15 - - - - 11 Topchanchi - 15 - 15 - - - - 13 Ward - 34 - 15 2 13 1 2 - - 13

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Total - 75 2 73 1 2 - - 58 Saraikela Bangtola 1 14 1 14 - - 1 - 7 Kharsawan Narayanpur - 15 - 15 - - - - 10 Nengtasai - 15 - 15 - - - - 11 Chandil - 9 - 9 - - - - 9 Ward-6 - 15 1 14 - 1 - - 9 Total 1 68 2 67 - 1 1 - 46

3.5 Aadhaar, mobile and bank account seeding

Out of the 150 interviewed households a total of 317 members from Dhanbad district and 262 members from Seraikella-Kharsawan district have seeded their Aadhar number in their ration card.

In case of ration card, 144(96.00%) households responded that they have seeded both i.e. bank account number as well as mobile number with ration card while 5(3.33%) households responded that they have seeded only bank account number in their ration card. But 1(0.67%) case was found where the household has seeded neither bank account number nor mobile number to their ration card. Table3.3(a): Aadhar, Mobile no. and bank a/c seeding with ration card District Village/ No. of Aadhaar No. Seeded Bank A/c No. & Mobile No. Town members with the folloaing seeded in Ration Card

seeded

Aadhaar No. & BLC Not

in Ration None aware Online Others Mobile CSC/ VLE Card A/c Bank A/c Bank Dhanbad Barwa East 66 - 15 - - - 15 - - Mohnad 67 1 14 - 1 - 14 - - Kamardih 70 - 15 ------Topchanchi 64 - 15 - 2 1 12 - - Ward - 34 50 1 14 - 1 - 14 - - Total 317 2 73 - 4 1 55 - - Saraikela Bangtola 52 1 14 - - - 14 1 - Kharsawan Narayanpur 53 - 15 - - - 15 - - Nengtasai 48 1 13 1 1 1 12 1 - Chandil 52 - 15 - - - 15 - - Ward-6 57 1 14 - 1 - 14 - - Total 262 3 71 1 2 1 70 2 -

It was observed that 5 (6.67%) interviewed beneficiaries have not seeded their mobile number to their ration card. The prominent reason behind this was that either the beneficiary donot own own a mobile number or they have changed their mobile number and have not updated their number. 4 beneficiaries responded that they could not seed their mobile number because they do not own any mobile phone. There were 1 such case to have changed their mobile number and have not updated their number.

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Table3.3(b): Reason for not seeding mobile no. and bank a/c with ration card District Village/ Town Reason for not seeding mobile number in Ration Card Do not Unaware Submitt Do not Mobile have of the ed but wish to number mobile seeding not seed changed process seeded Dhanbad Barwa East - - - - - Mohnad 1 - - - - Kamardih - - - - - Topchanchi - - - - - Ward - 34 1 - - - - Total 2 - - - - Saraikela Kharsawan Bangtola - - - - 1 Narayanpur - - - - - Nengtasai 2 - - - - Chandil - - - - - Ward-6 - - - - 1 Total 2 - - - 1

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CHAPTER IV Fair Price Shop Management

4.1 Ownership pattern of FPS Dealer

Out of 10 FPS surveyed, all 8 FPS Dealers had Private (License) ownership and 1 FPS were handled by Women SHG and 1 FPS was handled by Cooperative. Therefore, there was a diversified proportion of every type of FPS. Table4.1: FPS dealer ownership District Village/ Town FPS Dealer Name Type of Ownership Dhanbad Barwa East Nimai Rawani Private Mohnad Motilal Mahto Private Kamardih Kalpana Mandal Women SHG Topchanchi Jamuna Pal Private Ward - 34 Jayprakash Sao Cooperative Saraikela Kharsawan Bangtola Jaypal Yadav Private Narayanpur Srimati Nandi Gagrai Private Nengtasai Subash Chandra Goswami Private Chandil Uttam Kr. Nag Private Ward-6 Raghav Prasad Sahu Private

4.2 Accessibility – distance traveled to FPS

Out of the 150 interviewed beneficiaries, 147(98%) beneficiaries responded that they have to travel less than 1 km to receive their ration from FPS. 1 (0.67%) beneficiaries responded that they have to travel 1 km to 2 km to receive their ration, 2 (1.33%) beneficiaries responded that they have to travel 2 km to 3 km to receive their ration.In Dhanbad district, two from Mohnad replied that they have to travel around 3 kms to receive their ration from the FPS shop.

In Dhanbad district, 75(100%) beneficiaries replied that they either personally visit the ration shop or they get informed by the ration dealer about the distribution of the food grains. In Seraikella Kharsawan district 72(96%) beneficiaries respondent replied that they too receive information about the distribution of food grains personally through visit to ration shop or the ration shop dealer. They said that their houses are very near to the FPS shops so it causes no trouble for them to visit and get informed about the distribution of the Ration. 3(4%) Beneficiaries from Seraikella Kharsawan district replied that they get the information through Drum beating. Table 4.2: Service delivery District Village/ Distance of Fair Information about the distribution of foodgrains Town Price Shop from house

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0-1 0-2 0-3 Personally, Through Drum Personally & km km km visiting the the ration beating Through the ration shop dealer ration dealer Dhanbad Barwa East 15 - - - - - 15 Mohnad 12 1 2 - - - 15 Kamardih 15 - - - - - 15 Topchanchi 15 - - - - - 15 Ward - 34 15 - - - - - 15 Total 72 1 2 - - - 75 Saraikela Bangtola 15 - - - 1 3 11 Kharsawan Narayanpur 15 - - - - - 15 Nengtasai 15 - - - - - 15 Chandil 15 - - 3 - - 12 Ward-6 15 - - - - - 15 Total 75 - - 3 1 3 68

4.3 Adherence to food distribution calendar and quality of service delivery

The number of opening days is fixed for all the Fair Price Shops. In both Dhanbad and Seraikella-Kharsawan respondents replied that the shops are open for around 18-20 days in a month and they don’t have any problem as most shops were private (license) shops and the FPS dealer used to open their shop if the beneficiary arrived for their ration. On further investigation, it was found that the food grains are generally distributed within the first week of allotment of Ration to most of the households. However, if some beneficiaries could not receive their ration because for any reason, they are free to come any time within the month and receive their ration. Generally, within 15-25 days all the beneficiaries receive their rations.

All the responds said that they were satisfied with the number of working days of Fair Price Shops. Table 4.3: Number of opening days of FPS quality of service delivery District Village/ Opening day of ration shop is Satisfaction with the number of Town fixed working days of Ration Shop Yes No If Yes, No. of Yes No opening days Dhanbad Barwa East 15 - 20 15 - Mohnad 15 - 18 15 - Kamardih 15 - 21 15 - Topchanchi 10 - 20 10 - Ward - 34 15 - 15 15 - Total 70 - - 70 - Saraikela Bangtola 14 - 24 15 - Kharsawan Narayanpur 14 - 8 15 - Nengtasai 15 - 18 15 - Chandil 15 - 23 15 - Ward-6 15 - 29 15 - Total 73 - - 75 -

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4.4: Quality of storage facility

On the basis of general observation and discussion with the beneficiaries, it can be said that the service delivery system is satisfactory and no serious complains were received by the evaluating team. All the visited FPS shops were well connected by road. Regarding the cleanliness all FPS shops were well maintained. The shops were neat and clean. Table 4.4: Accessibility and cleanliness of FPS District Village/ Accessibility of FPS Status of cleanliness of FPS Town Yes No Well Not so well Needs maintained maintained improvem ent Dhanbad Barwa East 1 - 1 - - Mohnad 1 - 1 - - Kamardih 1 - 1 - - Topchanchi 1 - 1 - - Ward - 34 1 - 1 - - Total 5 - 5 - - Saraikela Bangtola 1 - 1 - - Kharsawan Narayanpur 1 - 1 - - Nengtasai 1 - 1 - - Chandil 1 - 1 - - Ward-6 1 - 1 - - Total 5 - 5 - -

4.5: Availability of online data in ePOS at FPS and transportation cost charged

In both district of Dhanbad and Saraikela Kharsawan all 5 FPS were maintaining records online. In case the online system is not working the FPS dealer maintains the record manually. None of the FPS was maintaining records fully manually. None of the FPS was charged by the transporter for the delivery of food grains. Table 4.5: Availability of online data and transportation charge District Village/ Town Charged by Availability of data online at FPS transporter Yes No All records Partially Fully are online online online Dhanbad Barwa East - 1 1 - - Mohnad - 1 1 - - Kamardih - 1 1 - - Topchanchi - 1 1 - - Ward - 34 - 1 1 - - Total - 5 5 - - Saraikela Bangtola - 1 1 - - Kharsawan Narayanpur - 1 1 - - Nengtasai - 1 1 - - Chandil - 1 1 - - Ward-6 - 1 1 - - Total - 5 5 - -

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4.6: Viability of operations

4.6.1: Delay in receiving ration and time gap in receiving the commission

The FPS dealers reported that usually, they didn’t experience any delay in receiving their entitled ration. Since, FPS dealer receive commission directly from the beneficiaries i.e Rs.1/kg there is no time gap in receiving their commission. Table 4.6: PDS items received after the first week and time gap for receiving a commission District Village/ Delay in The time gap between bill submission and payment Town receiving entitled ration

m

3 days - Others 1 problem beneficiaries beneficiaries FPS dealer Within 24 hrs. Within a week Within a Transportation Transportation Within a month Within a Within fortnight FPS dealer collect it from FPS dealer collect it fro More than a month Delay in payment by by in payment Delay Dhanbad Barwa East 1 - 1 ------Mohnad 1 - 1 ------Kamardih 1 - 1 ------Topchanchi 1 - 1 ------Ward - 34 1 - 1 ------Total 5 - 5 ------Saraikela Bangtola - 1 1 ------Kharsawan Narayanpur - 1 1 ------Nengtasai - 1 1 ------Chandil - 1 1 ------Ward-6 - 1 1 ------Total - 5 5 ------

4.6.2: Commission received by FPS dealer per month

The FPS dealers receive the commission on the sale of various items such as NFSA food grains, sugar, kerosene, and gunny bags. Out of these items maximum share of the commission is received from the sale of NFSA food grains. The average commission received by FPS dealer through the sale of NFSA food grains in Dhanbad District is Rs.7915 whereas in Seraikella-Kharsawan district it is Rs.7354. The overall commission received through the sale of NFSA food grains for both the district is Rs.7635.

After NFSA food grains the FPS dealers receive a maximum commission through the sale of gunny bags. On an average FPS, dealer earns a commission of Rs.1680 in Dhanbad district whereas Rs.1140 in Seraikella-Kharsawan district. Overall for both the district, an FPS dealer earns Rs 1410 as a commission through the sale of gunny bags.

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Apart from these items, the FPS dealer also earns an average commission of Rs.810 from the sale of kerosene. Overall, the monthly commission received by FPS dealer in Dhanbad district is Rs.10,303 while that of FPS dealer in Seraikella-Kharsawan district is Rs.9407. Overall, the average commission received by FPS dealer for both the district is Rs.9,855. Table 4.7: Margin/commission received by FPS dealer per month District Village/ Margin (in Rs.) Town NFSA NFSA Sugar Kerosene Gunny Total Foodgrains Atta bag Dhanbad Barwa East 7380 0 0 867.5 1500 9747.5 Mohnad 12950 0 0 1323 2500 16773 Kamardih 5980 0 0 615 1200 7795 Topchanchi 6305 0 0 697.5 1300 8302.5 Ward - 34 6960 0 0 40 1900 8900 Saraikela Bangtola 6280 0 0 527 1200 8007 Kharsawan Narayanpur 11170 0 0 2085 1200 14455 Nengtasai 8600 0 0 967.5 1200 10767.5 Chandil 8265 0 0 758 1500 10523 Ward-6 2455 0 0 226 600 3281

4.6.3: Expenditure incurred by FPS dealer

Basically, two type of expenditure is incurred to the FPS dealer:

A. One-time expenditure: This is the cost incurred by the FPS dealer at the time of establishment of the FPS. This expenditure mainly includes the purchase of Electronic weighing machine and Kanta-Taraju. No such expenses were reported by the FPS dealers in the last one year. Table 4.8(a): One time expenditure incurred by FPS dealer District Village/ Expenditure incurred Town Electronic Kanta Taraju Total weighing scale Dhanbad Barwa East - - - Mohnad - - - Kamardih - - - Topchanchi - - - Ward - 34 - - - Saraikela Bangtola - - - Kharsawan Narayanpur - - - Nengtasai - - - Chandil - - - Ward-6 - - -

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B. Monthly Expenditure: Recurring expenditure experience by the FPS dealers is mainly on ePos printing paper, shop rent, and salary for labour for distribution of foodgrains. The average monthly cost incurred by the dealer is Rs. 88, Rs. 210, and Rs.1320 on printing paper shop rent, and salary for labour for distribution of foodgrains. Few FPS shop dealer also reported expenses on internet cost for running ePos machine. The overall average monthly expenditure incurred to the FPS dealer is Rs.1618.

Table 4.8(b): Monthly expenditure incurred District Village/ Town Expenditure incurred Salary Rent Internet/ Data ePoS Drum Total connectivity Printing paper Dhanbad Barwa East 1000 100 75 Mohnad - 250 Kamardih - 1000 35 75 Topchanchi 500 50 100 Ward - 34 4000 100 Saraikela Bangtola 1000 1000 50 Kharsawan Narayanpur 2000 100 Nengtasai 1200 75 Chandil 3500 - Ward-6 - 60

4.7 Issues with Use of e-Pos: E-Pos machines were installed in all the FPS of Dhanbad and Seraikella-Kharsawan district and were operational. Table 4.9(a): Installation and use of e-POS at FPS District Village/ e-POS installed Use of e-POS at visit Town Yes No Operational Non-operational

Dhanbad Barwa East 1 - - 1 Mohnad 1 - 1 - Kamardih 1 - 1 - Topchanchi 1 - - 1 Ward - 34 1 - 1 - Total 5 - 3 2 Saraikela Bangtola 1 - 1 - Kharsawan Narayanpur 1 - 1 - Nengtasai 1 - 1 - Chandil 1 - 1 - Ward-6 1 - 1 - Total 5 - 5 -

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In both districts, all (100%) the food grains were distributed with the help of e-Pos machine. In Dhanbad not even a single case was reported where e-pos machine failed to authenticate the beneficiaries. In Seraikella-Kharsawan district also no case of failed authentication was reported. But few cases were found where the beneficiaries used OTP for authorisation through ePos. A total of 39,575 kg of food grains was distributed in Dhanbad district and 36,770 kg of foodgrains was distributed in Seraikella-Kharsawan district in the last month. Overall 76,345 kg of food grains was distributed in the last month of out of which 75,769 kg were distributed after successful biometric and 576 kg were distributed through OTP authorisation. No cases of non-authenticated foodgrain distribution was reported. Table 4.9(b): Quantity of food grains sold last month through e-PoS (in Kg) District Village/ Quality of foodgrains sold last month (in Qtl.) Town Through ePOS After Other form of Non- successful authorization authenticated bio-metric through ePOS through ePOS Dhanbad Barwa East 7380 7310 70 - Mohnad 12950 12855 95 - Kamardih 5980 5980 - - Topchanchi 6305 6295 10 - Ward - 34 6960 6960 - - Saraikela Bangtola 6280 6230 50 - Kharsawan Narayanpur 11170 11170 - - Nengtasai 8600 8515 85 - Chandil 8265 7999 266 - Ward-6 2455 2455 - -

But it was also observed that e-Pos machines which work online through the use of a cellular network often had connectivity issues to connect to the servers of the state food corporation website. Which therefore lead to denial of service i.e. beneficiaries where not given food grains and NFSA items when they arrived but had to wait for connectivity issue to be resolved. Therefore, it was observed that beneficiaries had to visit multiple times to the FPS shop to get their biometric authenticated because of the network and server issues. But in some cases, FPS dealers gave beneficiaries their rations even without biometric authentication on the pure basis of belief and understanding that the beneficiary would come and give their biometric at a later time. On an average, it took 5-10 minutes per beneficiary to authenticate the biometric on an e-Pos machine. Table4.9(c): Alternate option in case of failure, no. of visit and time took for one transaction ate-Pos machine District Village/ Alternate option, If food grains Time took for one transaction at Town in case failure of are not given ePOS machine (in minute) ePOS machine how many times RC holders need to go

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5 8 10 12 15 16 18 2 times given receipt 3 times Food grains not Food Grains are given are Grains without a receipt without a With hand written written With hand Dhanbad Barwa East 15 15 11 4 Mohnad 15 15 10 1 1 2 1 Kamardih 15 7 8 11 3 1 Topchanchi 10 10 8 2 Ward - 34 15 15 15 Total Saraikela Bangtola 15 15 8 6 1 Kharsawan Narayanpur 15 14 1 10 4 1 Nengtasai 15 15 11 3 1 Chandil 13 13 9 3 3 Ward-6 15 10 5 9 6 Total

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CHAPTER V Supply Chain Management and Door Step Delivery

5.1 Food Calendar and adherence to it It was found that there was no delay in receiving stock from FCI godown to district godown. The district godown receives their stock by 30th of the last month and by the 1st of the next month, godowns receive the SIO (Store Issue Order). However, it was observed that there was a delay in distributing rations to respective FPS from the godowns. In Dhanbad district, the FPS receives the ration by 20th of the month and in Seraikella-Kharsawan district FPS receives the ration by 15th of the month. The main reason behind this delay is the transportation problem. One district godown has to cover a large number FPS and it generally takes 15-20 days in distributing ration to all the FPS. However, the interviewed beneficiaries responded that they did not find any delay in receiving their ration. It is because they receive their entitled ration within one week once the FPS receives their stock from the godown and starts distribution.

5.2 Working of the online system During the survey, it was observed that 100% online system was functional. Efforts are being made to operate all functions online. Although in all the FPS e-POS machines are installed and food grains are distributed through online, but in case of any failure, it causes huge discomfort and pain to the beneficiary to wait for the ePos machine to reconnect to the server and distribution to start. Regarding supply chain management, it is yet to be fully online. The Stock position of godown i.e. opening balance, receipt, dispatch, and closing balance are captured online. However, the movement of food grains i.e. delivery orders, release orders, truck challans and gate passes are not captured online. Also, the electronic weighing machines at godown and FPD are not linked to the online system.

5.3 Sharing of information on movement and arrival of food grains For movement of food grains and communication is been managed manually. For transporting of food grains in trucks the shortest route charts are followed strictly and it is also monitored that the trucks do not take a different route to reach the scheduled FPS. This is vital as because route change by the trucks carrying food grains may have chances of pilferage. Special instruction has been given to the transport company in this regard.

5.4 Storage capacity and quantity of storage infrastructure It was found that the district godowns were well maintained and have adequate storage capacity. District godown in Dhanbad has a capacity of 2000 million tonnes and it distributes ration to 445 FPS.. The capacity of district godown of Seraikella-Kharsawan district is 750 million tonnes and it distributes ration to 162 FPS. In both the districts the storage was adequate to the monthly requirement.

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Table 5.1: Storage capacity and adequacy Capacity / Adequacy Dhanbad Saraikela Kharsawan Storage capacity 2000 750 Number of FPS covered 445 162 Monthly requirement of food grains 1800 680 for FPS (tons) Adequacy of storage capacity Yes Yes

5.5 Linkage between allocation, off-take,and distribution The linkage between the allocation of food grains, it’s off take and distribution is partially online and partially manual. As soon as the food grains are delivered from the godown, it is flashed in the portal. Once the loaded truck comes out from the Godown it is strictly monitored by the officers of the food department manually with the help of phone and other means. The trucks are instructed to follow the shortest pre-determined route to prevent pilferage during transportation. These trucks unload the food grains at the FPS shops and nothing is charged from the Ration shop owner. To inform the beneficiaries regarding the date and time of food grain distribution SMS alert arrangement is not functional in the state. The FPS dealer personally visits and informs the beneficiaries in most of the villages. In some of the villages, the FPS dealer beats the drums during arrival and distribution of food grains. Sometimes mobile phones are also used for families residing at a far distance. Most of the time villagers inform each other and collect their ration according to their convenience.

5.6 Quality control mechanism No such mechanism was found operational to ensure the quality control. No vigilance committee was formed in Dhanbad and Seraikella-Kharsawan districts. However, there was no complaint regarding the quality of the food grains. All the interviewed beneficiaries were satisfied with the quality of the food grains. There was not even a single complaint regarding the mixing of foreign materials in the food grains. The respondents were also satisfied with the timing and number of the days of the opening of FPS.

5.7 Doorstep delivery and transportation cost All the FPS enjoys the facility of doorstep delivery and the truck delivers the food grains to the doorsteps of respective FPS. The transportation is arranged by the district administration and no cost is charged to the dealer for this facility.

5.8 Issues of short supply In all the ten fair price shops surveyed no complain of short supply of grains was observed or noted by the evaluating team. FPS dealer, as well as the beneficiaries, did not complain of any incidence of short supply.

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CHAPTER VI Access to Food Grains Entitlements and FPS Automation

6.1 Timely availability and percentage off-take by household Out of 150 interviewed beneficiaries, all of them responded that they receive their ration timely and very rarely they experience any delay. The timing, as well as the number of opening days of FPS, is fixed and most of the beneficiaries receive their ration within one week of distribution. More or less the beneficiaries receive their entitled ration on time. There is 100% take-off of ration by the beneficiaries. In the past three months, not even a single such case was reported where the beneficiary voluntarily did not purchase food grains from the PDS shop.

6.2 Food Grain entitlement and Price Two types of cardholder were interviewed in the survey i.e. PHH (Priority card holders) and AAY (Antodaya). Priority households are entitled to 5 kilograms (kg) of food-grain per person per month at a price of Rs.1 per kg. Antyodaya households, the poorest of the poor, are entitled to 35 kg per month irrespective of family size. In Jharkhand, food grain consists of rice in rural areas whereas wheat is given in the ratio of 2:3 in the urban areas. Along with food grains, Sugar and kerosene oil is also provided through PDS upon which the beneficiaries enjoy the facility of Direct Benefit Transfer. However, sugar is provided to Antyodaya Card holders only. The price and Quantity of Kerosene oil vary from FPS to FPS. The reason behind this fluctuation in price is because the dealer has to bear the cost of transportation. Thus, distance becomes the determining factor for the price and those FPSs which are farther from the godown comparatively charges more than those FPSs which are nearer to the Godown. Table 6.1: Entitlement under NFSA to beneficiaries.

District Village/ Town Rice Wheat Sugar Qty. (Kg) Price Qty. (Kg) Price Qty. Price (Rs.)/ (Rs.)/ (Kg) (Rs.)/ Kg Kg Kg Dhanbad Barwa East PHH 5 kg/mem. 1 - - AAY 35 kg/ RC 1 - - 2 kg/ 23 RC Mohnad PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Kamardih PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Topchanchi PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Ward - 34 PHH 3 kg/mem. 1 2 kg/mem. 1 AAY 21 kg/RC 1 14 kg/RC 1 2 kg/ 23 RC

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Saraikela Bangtola PHH 3 kg/mem. 1 2 kg/mem 1 Kharsawan AAY 21 kg/RC 1 14 kg/ RC 1 2 kg/ 23 RC Narayanpur PHH 3 kg/mem. 1 2 kg/mem 1 AAY 21 kg/RC 1 14 kg/ RC 1 2 kg/ 23 RC Nengtasai PHH 3 kg/mem. 1 2 kg/mem 1 AAY 21 kg/RC 1 14 kg/ RC 1 2 kg/ 23 RC Chandil PHH 5 kg/mem. 1 - - AAY 35 kg/RC 1 - - 2 kg/ 23 RC Ward-6 PHH 3 kg/mem. 1 2 kg/mem. 1 AAY 21 kg/RC 1 14 kg/ RC 1 2 kg/ 23 RC

6.2.1 Underweight, overcharge, and quality of Grains None of the interviewed beneficiaries responded that they receive less ration than their full quota of ration. Not even a single such case was reported in any of the FPS where the entitled beneficiary voluntarily did not come to receive his ration in the last 3 months. All the interviewed beneficiaries were satisfied with the quality of grains provided through FPS and there was no complaints regarding the issue of quality. There was not even a single complain of Foreign material mixed in the food grains.

6.3 Consumption and share of food grains

6.3.1 Consumption of Rice PDS plays a very important role in the fulfilment of food requirement in rural areas. Out of the 150 interviewed beneficiary households, most of them completely depend upon PDS for their food grains requirements. 141(94%) households have to purchase foodgrains from the market to meet their monthly requirement, whereas 3(2%) households consume foodgrains from their own farm. Food grains provided through PDS contributes a significant share in their monthly consumption. Table 6.2(a): Foodgrain (rice) consumed by beneficiary HHs (in kg) Type of HHs Source No. of beneficiary Average Total HHs consumption per consumption HHs (Kg.) PHH Own Farm 2 5 10 (Priority HHs) Market 98 22.21 2177 PDS 100 16.95 1695 Total 100 38.82 3882 AAY (Antyodaya Own Farm 1 5 5 Yojna) Market 43 22.95 987 PDS 50 28 1400 Total 50 47.84 2392

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6.3.2 Share of PDS food grains Out of 10 surveyed FPS, five FPS i.e. Barwa East, Mohnad, Kamardih, and Topchanchi in Dhanbad and Chandil in Seraikella-Kharsawan district, only rice is provided through PDS. For the remaining five villages rice and wheat is provided through PDS in the proportion of 3:2. Rice is staple food in Jharkhand and is mostly consumed by the people especially in rural areas, people were satisfied with the proportion of Foodgrains provided to them. Table 6.2(b): Preferred share of food grains District Village/ Town Satisfied with the share/proportion of If no, what is wheat/rice preferred share Yes No Dhanbad Barwa East 15 - - Mohnad 15 - - Kamardih 15 - - Topchanchi 15 - - Ward - 34 15 - - Total 75 - - Saraikela Bangtola 15 - - Kharsawan Narayanpur 15 - - Nengtasai 15 - - Chandil 15 - - Ward-6 15 - - Total 75 - -

6.4 Status of Silent ration cards. There are few cases of silent ration cards that were found during the survey. These ration cards were reported by the FPS dealer to the district authorities for their deletion and the process is going on. Since the FPS dealers only receive Rs.1/kg as commission the unsold food grains is automatically deducted from their allotment for the next month. Therefore, the ePos machine helps to maintain transparency in the system and anyone can view the current status of food grains in the State Food portal.

6.5 Special dispensation for old, infirm and physically challenged persons. Two types of facilities are provided to old and differently abled persons under NFSA. a. Door-step facility: Under this facility, the entitled share of ration will be provided to the beneficiary’s home by the dealer. The person himself does not need to visit the ration shop to receive his/her ration. b. Nominate other: Under this facility, the beneficiary can nominate another person who on behalf of the beneficiary will receive the ration from FPS.

Out of the 150 interviewed beneficiaries, 1 of them was eligible for these facilities. But they didn’t receivie any of these facilities. Although the respondent that didn’t receive any of the facility, didn’t face any difficulty in lifting ration to his home and it was quite manageable. The reason behind this was that for most of their home is very near to FPS and other people

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voluntarily help them in lifting their ration to home. None of the respondents said that he/she faces difficulty in lifting food grains to their home. Table 6.3: Facilities to old and Differently abled people District Village/ Facilities to disabled/ members age If no facility to physically Town group of 65 year and above disabled, then difficulty level Doo-step Nominate None of Difficult Manageable delivery at others to the home lift above Dhanbad Barwa East - - - - - Mohnad - - - - - Kamardih - - - - - Topchanchi - - - - - Ward - 34 - - - - - Total - - - - - Saraikela Bangtola - - - - - Kharsawan Narayanpur - - - - - Nengtasai - - 1 - 1 Chandil - - - - - Ward-6 - - - - - Total - - 1 - 1

6.6 Coverage under portability

The facility of portability was not there for any of the villages. Beneficiaries have to receive their entitled ration only from their designated FPS and were not allowed to receive ration apart from that. The introduction of ePos machine has the facility that can allow this feature but currently it was not found being implemented practically anywhere in the state.

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CHAPTER VII Grievance Redressal System

7.1 Overview of grievance redressal mechanism in the study area

The grievance redressal mechanism in both the district was very ineffective and dormant. The beneficiaries were totally unaware about it and the monitoring team could hardly feel its active existence.

7.2 Beneficiaries grievance related to PDS and awareness about different channels

There was almost no grievance found against the FPS. Out of the 150 interviewed beneficiaries, not even a single respondent has raised any grievance related to functioning of ration shop and Public Distribution System such as Denial of food grains, Lower quality of food grains, over pricing, non-issue or delay in addition/subtraction in ration card, non- display of required details in FPS, misbehaviour of FPS dealer, delay in arrival of food grains etc. in last one year. In case of any grievance, none of the following, Gram Panchayat Office, Pradhan/ Sarpanch, Block Officer, District Grievance Redressal Officer, Vigilance Committee, State Food Commission were approached by the beneficiaries to resolve their problem. But in the state of Jharkhand people were well aware about “Mukhyamantri Jansamvad” toll-free number (181) were people could log there any complaint regarding any issue related to the government.

7.3 Utilization and performance of toll-free number and online grievance redressal system.

Toll-free numbers were not known by any of the interviewed beneficiaries barring few as a result nobody ever used it to redress any grievance. Toll-free number was displayed in FPS shops but beneficiaries were not aware of its existence and purpose. Similarly, none of the beneficiaries were aware of the online facilities available to them.

7.4 Working of DGRO

None of the interviewed beneficiaries were aware ofDistrict Grievance Redressal Officer and its effective working was not reported. Similar is the case for State Food Commissioner.

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CHAPTER VIII Vigilance Committees and Social Audits

8.1 Formation, Composition and linkages between Vigilance Committee

Although vigilance committee has been constituted in both the districts – Dhanbad and Seraikella-Kharsawan, it was found that the committee is not fully operational and not at all effective.

8.2 Capacity building and Awareness levels of VC members.

The awareness level among the Vigilance committee members was found very low. The members were not at all aware of their roles and responsibilities and were not practicing the same. It was found that no such programmes were conducted by the administration for the capacity building of the VC members.

8.3 Functioning of the Vigilance Committee

It was found that the Vigilance Committee was not functioning properly. No such records of regular meetings and follow-ups were produced to the monitoring team.

8.4 Instances of Irregular and malpractice reported by VC members.

No cases of malpractices by FPS were reported by the Vigilance Committee. But due to the ineffectiveness of the committee, it is doubted that if ever such irregularities are found nothing while be done by the vigilance committee.

8.5 Awareness about beneficiaries about and their interaction with them

It was found that the Vigilance Committee members were not aware of the beneficiaries and were least interested in the various issues and grievances faced by them. Understanding the various issues and grievances of beneficiaries requires regular interaction with them. No such record of meetings of VC members and beneficiaries were produced to the monitoring team. Even the beneficiaries were not aware of the Vigilance committee. Out of the 150 interviewed beneficiaries, not even a single one was aware of the Vigilance Committee, its members and its role and responsibilities.

8.6 Social Audit- planning, execution and impact

No such social audits were conducted by the Vigilance Committee. It seemed that the Vigilance committee was least concerned about the grievances of the beneficiaries and had no proper plan to resolve the grievances of the beneficiaries in the future.

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CHAPTER IX Digital Payment

9.1 Use of digital payment facility

No facility of digital payment was found in any of the FPS. The beneficiaries have to pay in cash after receiving their entitled ration. The beneficiaries also prefer to pay in cash, as most of them are not aware and accustomed to the digital payment process.

9.2 Issues with digital payment

No issues were reported, as digital payment is non existant in the surveyed areas.

9.3 Awareness about Digital facility

Consumer Affairs & Public Distribution department of Centre and State government should come up with some ideas for awareness and benefits of digital facilities this may increase the adoption of digital payment system like Nukkad-Natak and Charcha programmes in rural as well as urban areas this will increase the adoption of digital payments.

9.4 Preference to receive Cash Subsidy in the bank accounts

None of the 150 interviewed beneficiary households prefer to receive cash subsidy in their bank account, The major reasons for the same are fear that foodgrains may be priced higher the market and risk of misuse of the cash received on non-food items.

Table 9.1 Reasons for not preferring Cash Subsidy in the Bank accounts

District Village/ Do not have Foodgrains from market would Risk of misuse of Town bank A/c be of higher price & cash for non- Risk of misuse of cash for non- food items food items Dhanbad Barwa East - 14 1 Mohnad - 13 2 Kamardih - 1 14 Topchanchi - 14 1 Ward - 34 - 15 - Total - 57 18 Saraikela Bangtola - 15 - Kharsawan Narayanpur - 14 1 Nengtasai 1 14 - Chandil - 13 2 Ward-6 - 15 - Total 1 71 3

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9.5 Improvement of digital infrastructure

Digital Infrastructure of the surveyed villages also lacked good quality digital infrastructure. This is also a major reason for slow adoption of digital services in those areas. This also causes a major concern for the operation of online e-Pos machines. Therefore, proper planning with Telecom department and Commercial telecom companies may solve this problem.

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CHAPTER X Key Recommendation

 Vigilance committee at FPS level should be formed in Dhanbad and Seraikella- Kharsawan districts at the earliest. It was found that a recent a notification was out in Dhanbad district for formation of FPS level Vigilance committee.  There should be regular meeting organize on a monthly basis or quarterly basis by the vigilance committee at the FPS and district level.  There should be a periodic training programme for officers and vigilance committee members for the smooth functioning of the NFSA at the district level.  There should be regular periodic meeting and follow-up of the vigilance committee by the officers of the food department  Social audit should be organized by the officers of the food department at least twice in a year at the FPS level.  FPS shops should be well painted and it should display all the basic information such as list of beneficiaries, toll-free number etc. properly. Also, there should be shade for the beneficiaries to wait during rainy and summer seasons.  As suggested by most of the interviewed beneficiaries there should be provision of selling of Non- PDS commodities at PDS shops.  There should be some awareness campaign like audio record play at the PDS shops on regular basis regarding role and responsibilities of the vigilance committee, the process of addition and deletion of members in the ration card, for new ration card, the entitlement of PDS commodities per head, rate, etc.  Improvement of digital and telecom infrastructure in the rural and far off places will increase the reliability of e-Pos machines as well as help to increase the adoption of digital payments in such areas.  It was also found that general sentiments among the beneficiaries that the Online Ration Card Management System being functional is not a great use for them as due to filling of quota the issuance of new Ration Card or even addition of new members in the ration cards is suspended most of the time. Therefore, active inspection is required in the field to weed out such ration cards or members of ration cards which have become defunct.  There is a huge manpower shortage in the Dept. of Food in Govt. of Jharkhand which causes hindrance in proper functioning of the department in the state. There is acute shortage of Block Supply Officers, Godown Managers, etc. It is of prime importance that such vacancies must be filled at the earliest.

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ANNEXURE I CHECK LIST FOR NODAL OFFICERS SECTION-1: Beneficiary selection and ration card management 1. 4,26,578 households and 18,69,504 members have identified under NFSA in Dhanbad and 2,16,388 households and 8,83,653 members have identified under NFSA in Seraikella-Kharsawan districts. The details of each households and member details are available in the state portal online. 2. Online Ration Card management system is functional in the state. a. Online mechanism for receiving application for new/duplicate ration cards is functional. b. The system in place is a workflow-based system. c. The online facilities are available to the beneficiaries in the block level through CSCs and the beneficiaries themselves can also apply using their computers or smartphones. d. Beneficiaries recalled that they receive acknowledgment after applying online, as there is a provision for acknowledgment through SMS. e. Details of Ration Card Management System are correctly reported on NFSA dashboard. 3. Aadhaar based de-duplication and validation has taken place in both the districts but no record was provided for it. 4. In the strategy to ensure inclusion of only genuine beneficiaries is through field investigation. But the biggest shortcoming in this strategy is the scarcity of manpower to conduct field verifications. SECTION-2: Online Allocation and Supply Chain Automation 1. The distribution cycle for food grains in the state is monthly. 2. The godowns of SFC (State Food Corporation) is not fully automated. At places tablets have been distributed for online capture of data. But it doesn’t strictly follow online procedures. 3. Allocation Orders are not system generated. 4. There is a huge shortage of manpower to handle proper functioning of supply chain management. In both districts the post of District Supply Officer is vacant. Also, in block level at most places Block Development Officer is handling the supply chain. 5. Quality of foodgrains is satisfactory but no strict quality control mechanism was found. 6. Stock position of godowns is not online and not visible in the state portal but stock position of FPS is visible online. 7. Delivery Orders, Release Orders, Truck Challans, Gate Passes are partially system generated and not transparently visible on the state portals. 8. No SMS alerts are received by the beneficiaries or FPS before arrivals of food grains as reported by the beneficiaries. 9. The details of allocation, off take and distribution are reported correctly on the NFSA dashboard XISS/RANCHI/Concurrent Evaluation of NFSA- Jharkhand Page 29

SECTION-3: FAIR PRICE SHOP AUTOMATION 1. In both the districts biometric authentication is used to authenticate the beneficiaries. No case of denial of food grains due to failure of biometric authentication was reported. 2. On system of such analysis at district level was reported. 3. In case if the e-Pos is unable to read the fingerprint than the beneficiary can take the food grains by authenticating use OTP sent on the beneficiaries’ mobile number. 4. a) There is no facility for e-KYC, best finger detection or fusion finger in the state. b) Beneficiaries can seed their Aadhar /Mobile using the online facilities. c) Electronic weighing machines are not online. d) Voice and print is available in Hindi but not available in the local language. e) Micro-ATM functionality is not available. 5. There is no system in place at district level to assess the Silent Ration Card. Even no record was provided for silent cards. 6. Portability and Digital payment are not functioning in the state. The major barrier for introducing portability is stock management in FPS. And for Digital payment even the beneficiaries are not very keen for it. SECTION-4: FAIR PRICE SHOPS AND THEIR VIABILITY 1. Average tonnage in both districts is approximately 50 qt per shop and average population covered per shop is 1549. 2. In both the district all visited FPS where of Private License. 3. Commission rate of food grains in the state is Rs.1/kg. 4. a. Sale of Non-PDS item was not found in any visited FPS. b. Sale of MDM was also not reported but food grains for ICDS were being sent by FPS. c. No activities of Business/Banking correspondent or CSC operations was found.

SECTION-5: MONITORING AND GRIEVANCE REDRESSAL 1. Grievance redressal system in the state is flawed as FPS level vigilance committee has not been formed and vigilance committee in district level is dormant and ineffective. 2. No vigilance committee has been formed in FPS level and therefore there is a huge shortcoming. 3. No awareness generation activities were reported in the FPS and village level, though some beneficiaries confirmed that they received monthly call from the dept. telling them about toll-free numbers, etc. 4. No Social audit was reported.

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ANNEXURE II FACT SHEET - DHANBAD District Factsheet- A. Population B. Number of households C. % of population covered under NFSA 28,46,954 (Census 2011) No record 65.64%

D. NFSA Coverage details E. Number of Fair price shops F. Godowns (storage points) AAY PHH PHH PoS (Online) PoS (Offline) Manual Numbers Capacity cards cards members (in MTs) 33,862 3,92,716 17,47,005 1639 17 0 9 4261

G. Details of posts at district level H. NFSA food grains allocation and distribution (last three months) (in MTs) Name of the post Sanctioned strength Vacant positions Month Allocation Distribution SOR(Special Officer 1 0 May,19 9269.723 9269.723 Rationing) DSO(District Supply 1 0 June,19 9169.648 9169.648 Officer) BSO(Block Supply 10 2 July,19 6065.503 6065.503 Officer)

Godown Factsheet A. Location of the Godown B. Details of Godown District name Dhanbad Capacity (in MTs) 2000 Block name Dhanbad Number of FPSs tagged to godown 445 Address Dhansar Godown, Maximum distance from tagged FPS (in kms) 17 km Barmasiya. Distance from FCI godown (in kms) (if applicable) 2 km C. Details of person power at godown D.Facilities at godown Name Sanctioned Vacant Facilities Availability Strength positions Asst. 1 1 Internet connectivity No Godown Electronic weigh machine/ bridge Yes Manager Computer room for Supply chain management No Computer 1 0 Toilet facility for labour No Operator Accessibility by all-weather road Yes Firefighting equipment No

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name MOTILAL MAHTO Name of Village/ ward Monhad Age 50 Block/ District Tundi Gender Male FPS id (as displayed in the portal) 01/TND/94 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months)(qt.) AAY cards 84 Month Allocation Distribution Closing Balance AAY (members) 311 May,19 125.15 128.70 N.A PHH (cards) 427 June,19 124.60 123.50 N.A PHH (members) 1926 July,19 123.70 129.50 N.A E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH & AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards 2 Toll free helpline number 1967/ 1800 series No No. of PHH members 5 Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards 1 Availability of Register of beneficiaries Yes No. of PHH cards 0 Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name JAMUNA PAL Name of Village/ ward Topchanchi Age 58 Block/ District Topchanchi Gender Female FPS id (as displayed in the portal) 01/TOP/2015 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months)(qt.) AAY cards 24 Month Allocation Distribution Closing Balance AAY (members) 107 May,19 63.35 63.25 0.60 PHH (cards) 259 June,19 63.25 62.00 0.70 PHH (members) 1105 July,19 63.05 63.05 0.90 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries Yes No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards 1 Toll free helpline number 1967/ 1800 series No No. of PHH members 4 Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name KALPANA MANDAL SHIV SHG Name of Village/ ward Kamardih Age - Block/ District Nirsa Gender - FPS id (as displayed in the portal) 21/NRS/2009 Ownership Women SHG C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 32 Month Allocation Distribution Closing Balance AAY (members) 149 May,19 60.75 61.15 1.55 PHH (cards) 215 June,19 61.10 60.95 1.20 PHH (members) 1017 July,19 61.05 59.80 1.25 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries No G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock No No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries No No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name NIMAI RAWANI Name of Village/ ward Barwa East Age 43 Block/ District Govindpur Gender Male FPS id (as displayed in the portal) 06/GND/04 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 29 Month Allocation Distribution Closing Balance AAY (members) 131 May,19 72.65 71.65 0.95 PHH (cards) 271 June,19 72.85 72.45 0.75 PHH (members) 1289 July,19 72.75 73.80 0.85 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series Yes No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Urban Name JAYPRAKASH SAO Name of Village/ ward Ward-34 Age 70 Block/ District Jharia Gender Male FPS id (as displayed in the portal) 40/JHR/85 Ownership Cooperative C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 29 Month Allocation Distribution Closing Balance AAY (members) 59 May,19 61.90 61.60 9.20 PHH (cards) 295 June,19 63.15 64.25 7.95 PHH (members) 1210 July,19 71.08 69.60 8.00 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries No G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries Yes No. of PHH cards - Availability of Register of sales No

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ANNEXURE III FACT SHEET – SERAIKELLA-KHARSAWAN District Factsheet- B. Population B. Number of households C. % of population covered under NFSA 10,65,056 (Census 2011) 2,21,232 82.97 %

D. NFSA Coverage details E. Number of Fair price shops F. Godowns (storage points) AAY PHH PHH PoS (Online) PoS (Offline) Manual Numbers Capacity cards cards members (in MTs) 34,442 1,81,946 7,45,518 700 71 0 8 6250

G. Details of posts at district level H. NFSA food grains allocation and distribution (last three months) (in MTs) Name of the post Sanctioned strength Vacant positions Month Allocation Distribution DSO(District Supply 1 1 May,19 4477.118 4502.438 Officer) BSO(Block Supply 8 6 June,19 4492.047 4505.993 Officer) July,19 4496.543 4528.920

Godown Factsheet C. Location of the Godown D. Details of Godown District name Seraikella- Capacity (in MTs) 750 Kharsawan Block name Gamharia Number of FPSs tagged to godown 162 Address Gamharia Block Maximum distance from tagged FPS (in kms) 25km Distance from FCI godown (in kms) (if applicable) 17km C. Details of person power at godown D.Facilities at godown Name Sanctioned Vacant Facilities Availability Strength positions Asst. 1 0 Internet connectivity No Godown Electronic weigh machine/ bridge Yes Manager Computer room for Supply chain management No Computer 1 0 Toilet facility for labour No Operator Accessibility by all-weather road Yes Firefighting equipment No

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name JAYPAL YADAV Name of Village/ ward Bangtola Age 62 Block/ District Gamharia Gender Male FPS id (as displayed in the portal) 32/87 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 63 Month Allocation Distribution Closing Balance AAY (members) 238 May,19 43.85 64.35 10.89 PHH (cards) 248 June,19 56.10 62.05 55.88 PHH (members) 881 July,19 55.45 62.80 54.33 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards - Yes Yes No. of PHH cards - Yes Yes

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name UTTAM KUMAR NAG Name of Village/ ward Chandil Age 50 Block/ District Chandil Gender Male FPS id (as displayed in the portal) 2/2015 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 119 Month Allocation Distribution Closing Balance AAY (members) 446 May,19 81.40 83.35 5.10 PHH (cards) 199 June,19 82.45 83.00 4.05 PHH (members) 981 July,19 53.00 82.65 5.00 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards 2 Quantity received, distributed & in stock Yes No. of PHH cards 10 Toll free helpline number 1967/ 1800 series No No. of PHH members 35 Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards - Availability of Register of beneficiaries No No. of PHH cards - Availability of Register of sales No

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name SUBASH CHANDRA GOSWAMI Name of Village/ ward Negtasai Age 52 Block/ District Seraikella Gender Male FPS id (as displayed in the portal) 22/86 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 61 Month Allocation Distribution Closing Balance AAY (members) 159 May,19 86.10 87.25 6.50 PHH (cards) 331 June,19 86.20 84.85 7.85 PHH (members) 1306 July,19 85.75 86.00 7.60 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries Yes G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards 2 Toll free helpline number 1967/ 1800 series No No. of PHH members 3 Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards - Yes Yes No. of PHH cards - Availability of Register of sales No

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Rural Name SRIMATI NANDI GAGRAI Name of Village/ ward Narayanpur Age 49 Block/ District Gamharia Gender Female FPS id (as displayed in the portal) 01/2005 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 453 Month Allocation Distribution Closing Balance AAY (members) May,19 118.55 119.35 85.20 PHH (cards) 336 June,19 119.00 119.45 84.75 PHH (members) July,19 116.50 111.70 87.55 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries No G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock Yes No. of PHH cards - Toll free helpline number 1967/ 1800 series No No. of PHH members - Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS No door step delivery Availability of Category of commodity-wise records No No. of AAY cards - Availability of Register of beneficiaries No No. of PHH cards - Availability of Register of sales No

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FPS level Factsheet A. Details and location B. Profile of FPS dealer Rural/ Urban Urban Name RAGHAV PRASAD SAHU Name of Village/ ward Ward-6 Age 62 Block/ District Seraikella Gender Male FPS id (as displayed in the portal) 67/86 Ownership Private C. NFSA cards/ members attached to FPS D. NFSA food grains allocation, distributionand closing balance at FPS level (last three months) (qt.) AAY cards 24 Month Allocation Distribution Closing Balance AAY (members) 108 May,19 25.05 22.60 6.85 PHH (cards) 121 June,19 24.70 25.85 6.70 PHH (members) 449 July,19 24.85 24.55 7.40 E. Facilities at FPS Yes/No F.Display of information/ transparency Yes/ No PoSdevice/ tablet Yes Samples of PDS foodgrains for distribution No Internet connectivity No Opening and closing times of FPS Yes Digital payment facility No Monthly entitlement of PHH& AAY category Yes Banking correspondent No Retail issue price per kg for PHH & AAY category Yes Sale of Non-PDS items No Total no. of PHH & AAY households/ beneficiaries No G. Number of silent rations cards List of names of PHH and AAY beneficiaries No No. of AAY cards - Quantity received, distributed & in stock No No. of PHH cards 5 Toll free helpline number 1967/ 1800 series No No. of PHH members 5 Name/ contact of vigilance committee members No H.Number of ration cards that have Contact of Authority for redressal of grievances No availed the facility for nomination or Availability of Stock register at FPS Yes door step delivery Availability of Category of commodity-wise records Yes No. of AAY cards - Availability of Register of beneficiaries No No. of PHH cards - Availability of Register of sales No

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