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Disney Cruise Line U.S. Restart Frequently Asked Questions Updated August 4, 2021 (Subject to Change) for Reactive Purposes Only - Please Do Not Distribute

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Disney Cruise Line U.S. Restart Frequently Asked Questions Updated August 4, 2021 (Subject to Change) for Reactive Purposes Only - Please Do Not Distribute Disney Cruise Line U.S. Restart Frequently Asked Questions Updated August 4, 2021 (suBject to change) For reactive purposes only - please do not distribute Timing Q1: When does Disney plan to resume sailings from the United States? A: Beginning August 9, the Disney Dream will return to cruising from Port Canaveral, Florida, offering a mix of three- and four-night cruises to our private island in The Bahamas, Castaway Cay. Q2: Are bookings for U.S. departures open? A: Yes. Q3: When will the Disney Fantasy and Disney Wonder resume sailings? A: We continue to prepare the Disney Fantasy and Disney Wonder to welcome Guests once again and look forward to sharing more information soon. Health & Safety/ COVID Protocols Q4: What measures is DCL taking to help preVent illness onBoard? A: Disney Cruise Line is implementing multiple layers of health and safety measures considering guidance from the US Centers for Disease Control and Prevention and other medical experts. This includes COVID-19 testing, health screenings, face coverings, reduced guest capacity, physical distancing and enhanced cleaning, among other measures. Full information is available on our website. Q5: Do I need to get tested for COVID-19 to sail? A: Guests must provide proof of a negative COVID-19 PCR test (paid for at the Guests’ expense) taken between 5 days and 24 hours prior to the sail date. Disney Cruise Line has secured a special rate of $98.33 per PCR test (which includes a 3.5% processing fee) through our third-party vendor, Inspire Diagnostics. Guests may also obtain their PCR test from any independent testing supplier. Guests are also required to undergo a rapid PCR COVID-19 test administered by Inspire Diagnostics at the terminal prior to boarding. The $65 test fee will be charged to the folio of all Guests 12 years and older. Guests who are fully vaccinated may choose to provide proof of vaccination instead of undergoing COVID19 pre-trip and embarkation day testing. Q6: Do I need a Vaccination in order to sail? A: Disney Cruise Line strongly encourages all eligible Guests to be fully vaccinated against COVID-19 before sailing. Guests who are fully vaccinated may choose to provide proof of vaccination in order to be exempt from pre-trip and embarkation testing requirements (unless arriving from outside the United States) and travel insurance requirements. Vaccinated Guests arriving from outside the United States who are required to undergo the rapid test on Embarkation Day will not be charged for the test. Additionally, travel insurance is not required for vaccinated Guests arriving from outside the United States on sailings originating in the United States. The US Centers for Disease Control and Prevention (CDC) considers people to be fully vaccinated 14 days after the final dose has been administered. Q7: I receiVed my final does exactly 14 days prior to my sailing, am I considered fully Vaccinated? Am I able to sail, if day 14 is also the day of sailing? Yes. Vaccination day is considered day 0. Therefore, Guests would be fully vaccinated and able to sail if day 14 is also the day of sailing. Q8: I haVen’t receiVed my test results yet to upload them to Safe Passage site? Can I Bring results with me to the terminal for approVal onsite? Yes, as a backup, guests who are unable to successfully upload their results to Safe Passage may bring proof of negative COVID-19 PCR test results and proof of travel insurance with them to the terminal for review onsite. Q9: Where do I need to get tested before embarkation day? A: Guests may obtain their PCR test from any independent testing provider or, for Guests residing in the United States, may purchase a PCR testing kit directly from Inspire Diagnostics at a cost of $98.33 per test (which includes a 3.5% processing fee). Guests who are fully vaccinated may choose to provide proof of vaccination instead of undergoing COVID19 pre-trip testing. Q10: How do I submit my proof of negatiVe COVID-19 test? ● Upload Results from an Independent Testing ProVider: To submit your test results from an independent testing provider, log in to the Safe Passage website and follow the prompts for submitting your COVID-19 PCR test results. To avoid delay, test results should be uploaded as an image file (PDF, JPG, TIFF, etc.) no later than 24 hours prior to embarkation. It’s also recommended that Guests bring documentation of negative COVID-19 PCR test result with them for embarkation. ● Order a PCR Testing Kit from Inspire Diagnostics: Guests who live in the United States may order a testing kit directly from the Safe Passage website. Guests from outside of the US must obtain their test results from a provider within their country. Each testing kit includes instructions on how to obtain and submit your test sample. Tests must be completed 4 to 5 days before you set sail and immediately mailed back to Inspire Diagnostics. Samples can be mailed in the postage-paid envelope provided with your kit. Test results will be provided within 48 hours upon receipt by Inspire Diagnostics. Make sure to allow enough time for Inspire Diagnostics to receive and process your test sample. Q11: How do I suBmit my proof of COVID-19 Vaccination? A. Guests who are fully vaccinated may choose to provide proof of vaccination in order to be exempt from pre-arrival and embarkation day COVID-19 testing (unless arriving from outside the United States) and travel insurance requirements. The US Centers for Disease Control and Prevention considers people to be fully vaccinated 14 days after the final dose has been administered. Guests may visit the Safe Passage website beginning 33 days before – and no later than 24 hours before – sailing to upload an image file (PDF, JPG, TIFF, etc.) showing proof of vaccination, preferably a vaccination card. For Guests choosing this option and to be exempt from certain policies on board, it is recommended to bring proof of vaccination (vaccination card) to the port for embarkation. Vaccinated Guests arriving from outside the United States who are required to undergo the rapid test on Embarkation Day will not be charged for the test. Additionally, travel insurance is not required for vaccinated Guests arriving from outside the United States on sailings originating in the United States. Q. Will I experience any challenges with uploading proof of Vaccination card if my last name on the vaccination card does not match the last name on reservation? A. The full name on the vaccination card will need to match the full name on the reservation. In the event the names are different, the Guest will need to upload a single photo including both the photo identification and documentation supporting the name change Q12: I am traVeling from outside the United States, But plan to arriVe Before my cruise. Will I still need to undergo embarkation testing at the terminal? A. Guests who are arriving into the United States 5 or more days prior to their sail and who are fully vaccinated may choose to provide proof of vaccination instead of undergoing COVID19 pre-trip testing. Q13: What is the price of COVID-19 testing? A: If Guests choose to use our third-party vendor, Inspire Diagnostics, the total costs for pre-trip and embarkation day testing is $163.33 per person. For pre-trip testing, Disney Cruise Line has secured a special rate of $98.33 per PCR test (which includes a 3.5% processing fee) through our third-party vendor, Inspire Diagnostics. Guests may also obtain their pre-trip PCR test from any independent testing supplier. The $65 embarkation test fee will be charged to the folio of all Guests 12 years and older. Disney Cruise Line acts as the paying agent for Inspire Diagnostics and will remit the entire cost of the COVID-19 test to Inspire Diagnostics. Guests who are fully vaccinated may choose to provide proof of vaccination instead of undergoing COVID-19 tests. All Guests on back-to-back, consecutive sailings will be required to undergo a rapid PCR COVID-19 test administered by Inspire Diagnostics at the terminal after debarking the ship following their first cruise, before reboarding the ship for their second cruise. Q14: My child is not eligiBle to be Vaccinated, am I still responsible for paying for COVID-19 tests? A: Guests must provide proof of a negative COVID-19 PCR test (paid for at the Guests’ expense) taken between 5 days and 24 hours prior to the sail date. The fee for embarkation testing will only be charged to the folio of all Guests 12 years and older. Children under 12 will receive the embarkation testing; however, they will not be charged the $65 test fee. Q.15 Is the EmBarkation COVID-19 testing a nasal swaB or saliva test? The rapid PRC test on embarkation day is performed via a nasal swab Q16: I’m fully vaccinated, do I still need to take COVID-19 tests? A: Guests who are fully vaccinated may choose to provide proof of vaccination instead of undergoing COVID-19 testing. Q17: If someone tests positiVe on embarkation, who will be denied boarding: just those in immediate traVel party (sharing the stateroom) or all Guests in linked reserVations? Will a refund Be issued? A: Guests with positive COVID-19 test results, as well as Guests who have been identified as close contacts, will be denied boarding. Guests who are denied boarding will receive a Denied Boarding Voucher for the full amount of their sailing or a full refund without Disney-imposed cancellation fees.
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