UPS Rate and Service Guide

Effective January 3, 2005 for Customers Located in Hawaii

No one makes more on-time deliveries than UPS.

Thirteen million times a day, customers like you place your trust – along with your letters and packages – in our hands. Whether it’s a ground, air or international shipment, UPS delivers. On time. Guaranteed.*

Solid. Reliable. We pioneered package delivery in the U.S., and we have never stopped perfecting it. We back you with one of the world’s largest integrated transportation networks. That can mean real peace of mind.

The One Driver Advantage. Our integrated system is backed by a driver who thoroughly understands your business. One UPS driver who picks up and drops off all your packages. That’s one point of contact for all your package delivery needs.

Your Customers Recognize Us,Too. Each time the UPS driver in the familiar brown uniform delivers to your customer’s door, it sends a positive message about your company. Using one of the world’s most trusted, recognized brands says a lot about you.

One to Grow On. Not only will our integrated transportation network offer the flexibility to meet your growing needs, but our expanded capabilities in freight, supply chain management, international trade, financing and more, may also offer innovative solutions you might not have expected from UPS.

*Visit UPS.com® or call 1-800-PICK-UPS® for guarantee details, service availability, delivery time commitments or to request a pickup. Essential Contacts

Support Business Solutions UPS Customer Service UPS Supply Chain SolutionsSM Web site: UPS.com® Web site: ups-scs.com Telephone: 1-800-PICK-UPS® Telephone: 1-800-742-5727 E-mail: [email protected] UPS Trade DirectSM UPS Customer Service Web site: ups-scs.com/tradedirect (Spanish-speaking) Telephone: 1-800-742-5727 Telephone: 1-800-877-1548 UPS CapitalSM UPS International Web site: upscapital.com Customer Service Telephone: 1-800-637-0620 Web site: UPS.com Telephone: 1-800-782-7892 UPS Mail InnovationsSM E-mail: [email protected] Web site: upsmailinnovations.com Telephone: 1-800-742-5727 Access for the Hearing Impaired Web site: UPS.com The UPS StoreTM TTY/TDD: 1-800-833-0056 Web site: theupsstore.com Telephone: 1-858-455-8800 Tracking Information Web site: UPS.com UPS SonicAir® Telephone: 1-800-PICK-UPS Web site: sonicair.ups.com E-mail: [email protected] Telephone: 1-800-451-4550

UPS Zone Charts View or download at dailyrates.ups.com Order by calling 1-800-PICK-UPS

UPS On-Call PickupSM Web site: UPS.com/pickup Telephone: 1-800-PICK-UPS

Billing Telephone: 1-800-811-1648

UPS WorldShip® Technical Support Telephone: 1-888-553-1118

UPS OnLine® Shipping Solutions Web site: UPS.com Telephone: 1-800-727-8100

UPS Professional Services Package Lab E-mail: [email protected] Telephone: 1-877-877-7229

UPS Hazardous Materials Support Center Web site: UPS.com Telephone: 1-800-554-9964 1

Table of Contents

Prepare Your Shipment Process Your Shipment (continued) Packaging Guidelines 2 Import Freight Collect 74 UPS-Provided Packaging 6 – Determine the Zone 74 Worldwide Zone Chart 76 Special Packaging Needs 8 – Taking Control of Your Import Costs 80 – Shipment Pricing 80 Process Your Shipment – UPS Worldwide Express NA1SM 81-85 Determine the Service Option 10 – UPS Worldwide Express 81-85 – Domestic 10 – UPS Worldwide Expedited 86-89 – International 14 Automated Processing 90 Determine Weight and Size 20 Manual Processing 93 Determine the Rate 23 Other Charges 107 – Domestic and International 23 Service Restrictions 109 Domestic 24 – Determine the Zone 24-25 Access to UPS 112 – Shipping Information 26-27 UPS SonicAir® 28-29 Essential Information UPS Next Day Air® Early A.M.® 30-31 Track Your Shipment 114 ® UPS Next Day Air 32-33 Understand Your Invoice 116 UPS Next Day Air Saver® 34-35 More UPS Business Solutions 119 UPS 2nd Day Air A.M.® 36-37 – UPS Supply Chain SolutionsSM 119 UPS 2nd Day Air® 38-39 – UPS Trade DirectSM 119 UPS Ground – Commercial 40-43 – UPS TradeAbilityTM 120 UPS Ground – Residential 44-47 – UPS Global AdvisorSM 120 UPS Ground – Commercial – UPS CapitalSM 120 (Intra-Oahu) 48-49 – UPS Mail InnovationsSM 121 UPS Ground – Residential – The UPS StoreTM 121 (Intra-Oahu) 50-51 UPS Hundredweight Service® 52-53 Terms and Conditions 122 International 54 Index 134 – Export 54 Determine the Zone 54 Worldwide Zone Chart 55 – To Canada 60 Determine the Zone 60 Canada Zone Chart 61 – Shipment Pricing 64 – UPS SonicAir 65 – UPS Worldwide Express PlusSM 66-69 – UPS Worldwide ExpressSM 66-69 – UPS Worldwide ExpeditedSM 70-73

Visit UPS.com® or call 1-800-PICK-UPS® for guarantee details, service availability, delivery time commitments or to request a pickup. 2

Packaging Guidelines Shipping Checklist

Make sure you: – Use adequate cushioning material. – Use a single address label that – Use a rigid box with flaps intact. – Use strong tape designed for has clear, complete delivery and return addresses. – Remove old labels, Hazardous shipping. Materials indicators and other – Do not use string or paper – Place a duplicate address label shipment markings from the box. over-wrap. inside the box. – Wrap items separately.

Step-by-Step

Help your package travel safely UPS recommends choosing a box 2. Measure and add together the to its destination. The four steps strength that is suitable for its length, width and height of the box. outlined here cover the key contents, based 3. Select the appropriate row where considerations in packing most on the UPS the criteria in both columns A and B articles with care. Box Strength are met. Guidelines. 1. Use a corrugated box. 4. Use column C to identify the Never exceed Use a new or “almost new” recommended Bursting Test strength the maximum corrugated box. The more a box box. Or, use column D to identify gross weight limit for the box, is used, the more it loses its original the recommended Edge Crush Test which is printed on the Box Maker’s protective qualities and may not strength box. At least one of these Certificate on the bottom flap adequately protect your shipment. specifications can be found on the of most boxes. If you must reuse a box, make sure Box Maker’s Certificate. it is rigid and in excellent condition After years of testing and analysis, To prepare packages for UPS with no punctures, tears, rips or engineers at the UPS Professional shipment, you can use your own corner damage, and that all flaps Services Package Lab have packaging or containers available are intact. Shoe boxes, gift boxes developed box strength specifica- from UPS. We offer a variety of or other paperboard boxes are not tions for single-package distribution. containers free of charge for UPS recommended. Remove old address Refer to the chart on the following Air Services. To order these supplies, labels, Hazardous Materials indi- page for recommendations in deter- please visit “Get UPS Labels, Paks, cators such as diamond labels mining the proper size and maximum and More” within the Shipping tab and markings, as well as delivery gross weight limit of a box. at UPS.com®. Packaging supplies markings and barcodes from Follow these steps when using the and services are also available for the previous shipment. UPS Box Strength Guidelines chart purchase at all locations of The UPS to select the most appropriate box StoreTM and UPS Customer Center for your shipment. locations. Simply leave it to the 1. Weigh items to be shipped. experts to prepare your shipment (A double-wall corrugated container for you. should be used for any item(s) weighing more than 80 pounds.) PREPARE YOUR SHIPMENT 3

Step-by-Step (continued)

UPS Box Strength Guidelines • Use multiple wraps/layers to ensure product is completely ABCD Maximum Weight Size Limit of Bursting Edge Crush protected, especially around of Box and Contents Box (inches)* Test Test (ECT) corners and edges. (lbs.) L + W + H (lbs. per sq. in.) (lbs. per in. width)

SINGLE-WALL CORRUGATED CONTAINERS – Inflatable packaging (air bags) 30 75 200 32 • Used primarily as void-fill 40 75 200 40 material for lightweight items. 50 85 250 44 • Can be preformed to provide 65 95 275 55 80 105 350 NA proper cushioning performance DOUBLE-WALL CORRUGATED CONTAINERS for specific products. 60 85 200 48 • Extreme hot or cold temperatures 80 95 275 51 may affect the ability of air bags 100 105 350 61 to provide adequate product 120 110 400 71 protection. 140 115 500 82 150 120 600 NA • Not recommended for items with sharp corners or edges. The above box strengths are only guidelines to help assure the containment and protection of products transported through single-package distribution environments. They are not – Expanded polystyrene “peanuts” to be considered packaging specifications, and all packaged products should be tested • Used primarily as void-fill in accordance with industry-recognized performance tests to ensure the most appropriate material for lightweight items. level of product protection is achieved. • Overfill the box with peanuts, *The size limits on the above chart refer to the maximum size of a box that can be manu- then gently close the flaps factured based on the strength of the corrugated material. The size limits specified in this and seal. chart and on the Box Maker’s Certificate are for box strength properties and are unrelated to length and girth measurements used by UPS for oversize measurements. See page 22 • Due to the shifting and settling for how to calculate oversize measurements. properties of peanuts, it is recommended that a minimum of three 2. Provide internal protection. from shock and vibration which inches of cushioning be used It’s important to cushion the can pass from the outside of the around the contents. contents of your package properly. box to the contents. • Not recommended for use with Wrap each item separately. Each Proper cushioning material, com- flat, narrow or dense products item should be surrounded by at bined with a strong outer container, that may migrate to the edge least two inches of cushioning and will protect your shipment. Use or bottom of the carton during be placed at least two inches away enough cushioning material to transit. from the walls of the box. This will ensure that the contents cannot – Engineered foam enclosures prevent product-against-product move when you shake the box. • Should be preformed for specific damage and protect the contents The following materials can be products for proper cushioning used for cushioning and protection: performance. – Air-encapsulated plastic • Materials may include expanded (bubble pack) polystyrene, polyethylene, • Designed to protect and cushion polypropylene or copolymers. lightweight items. 4

Packaging Guidelines

Step-by-Step (continued)

– Foam-in-place (a foam, sprayed – Crumpled kraft paper – not 3. Close it securely. into the box or mixed in packets, newspaper Proper closure is just as important that expands and forms a pro- • Used primarily as a void-fill as adequate cushioning. tective mold around contents) material for light- to medium- • Provides good cushioning when weight, non-fragile items. foam is evenly distributed around • To enhance performance, it is the contents. recommended that the paper • Select appropriate density of be tightly crumpled. foam to meet packaging needs • Use at least four inches of paper which can range from void-fill around and between the contents. application to high-performance Ensure that there is at least four cushioning. inches of packing on all six sides – Corrugated board of the box. To close a box securely, apply three • Can be laminated together to Clothing, blankets and pillows are strips of tape to both the top and form blocks or pads, which are not proper cushioning materials. bottom of the box, so the middle useful for blocking and bracing Fragile articles, such as electronics, and two edge seams are sealed items inside the box. glass, ceramics and artwork, need (see illustration above). Use a • Can also be die-cut, slit or scored suitable separation from each other strong tape such as the types to form trays, partitions or liners and from the corners, sides, top and described below: to increase package strength, bottom of the box. These articles – Pressure-sensitive plastic or nylon- improve performance or separate may require special packaging, reinforced tape items from each other within added cushioning or a double box • Use a tape at least two inches the package. for safe shipment. Please refer to or more in width. • Not recommended for fragile UPS.com® under “Special Packag- items. ing Needs.” For any additional assis- • Generally, the easiest, most tance with packing fragile objects, convenient tape to use. It is – Paper cushioning (multi-layered contact the UPS Professional versatile because it will adhere paper padding) – not newspaper Services Package Lab at without water and can stick to • Ideal for wrapping medium- [email protected] a variety of surfaces and shapes. to large-sized, non-fragile items or call 1-877-877-7229. and those that may require moisture absorption. • Excellent for void fill. PREPARE YOUR SHIPMENT 5

Step-by-Step (continued)

– Water-activated reinforced tape – Make every effort to obtain a – Remove or cross out old labels • Use 60-pound grade tape at least street address. If you do use a P.O. or markings. three inches wide. box address, the recipient’s tele- – Place a duplicate label or other phone number must be included • Reinforced fibers in the tape form of address information inside on the label. A package addressed provide additional strength, the package. to a P.O. box may experience making it less susceptible to – If using a mailing tube, place the delays and will not be covered splitting or tearing. label horizontally, with the sides of by any UPS Service Guarantee. the label pointing toward the ends • Caution: Adhesion to the An Address Correction charge of the tube, so the barcode can be container may be affected by also will apply. Army Post Office scanned. If labeling an irregularly elements such as high humidity, (APO) and Fleet Post Office (FPO) shaped item, make sure the label wetness of tape or dust. addresses are not accepted by UPS. is placed on a flat surface to allow Do not use masking, cellophane, – Include the suite, apartment or for scanning. duct or water-activated paper tapes. unit number, if applicable. Failure – The smart labels produced by Also, do not use string or paper to do so may subject the shipper UPS WorldShip®, UPS Internet over-wrap. to an Address Correction charge. Shipping, UPS CampusShipTM and 4. Use proper labeling. – Always include your complete UPS OnLine® Compatible vendor For timely and accurate delivery, return address with full street shipping systems include barcodes keep these points in mind when address and ZIP Code. For inter- and routing codes that help labeling your package: national shipments, include a ensure accurate routing and contact name, telephone number prompt delivery of your shipments. – Always include the receiver’s and postal code. complete address and ZIP Code. In addition, the use of smart labels For international shipments, include – Place the shipping label on the allows for fast access to tracking a contact name, telephone number top of the box. To avoid confusion, and delivery information. and postal code. place only one address label on the box. If using a packing slip, place it on the same surface of the box as the address label. – Do not place the label on a seam, edge, closure or on top of sealing tape. 6

UPS-Provided Packaging

You’ll find our packaging a bit “greener,” thanks to a joint project with the Alliance for Environmental Innovation. The changes made have helped conserve natural resources, save energy and reduce solid waste. And they make for pretty tough packaging, too.

UPS Express Envelope Whether shipping standard or legal-size documents or looking for a way to show your concern for the environment, UPS offers you several options. Letter-size Envelope is available in standard, window and reusable.

Dimensions: 12.5" x 9.5" SM Synchronizing the world of commerce 100 percent recycled fiber (80 percent post-consumer) Express Envelope Legal-size Envelope is available in two styles – with a built-in label pouch or reusable. Dimensions: 15" x 9.5" Can be used for A4-size documents 100 percent recycled fiber (80 percent post-consumer) There is no weight limit for UPS Next Day Air® Express Envelopes used for correspondence, urgent documents and electronic media. Synchronizing the world of commerceSM For UPS Worldwide ExpressSM, the UPS Express Envelope may be used only Legal Express Envelope for documents of no commercial value. There is no weight limit. When shipping internationally, the UPS Express Envelope may be used only for items that are considered to be documents by the destination country. Call 1-800-782-7892 for a list of items that meet this classification, or go to UPS.com/globaladvisor. The UPS Express Envelope is now available with a “window,” making it ideal for labels printed on plain paper. Simply insert the printed label into the built-in pouch, and you’re ready to go! Available for letter- and legal-size documents.

UPS Express Pak Made from tear-resistant material and ideal for flat, unbreakable items, such as large reports or bulky documents. Charges are based on weight and zone.* Dimensions: 16" x 12.75" 15 percent post-consumer content Synchronizing the world of commerceSM

Express Pak UPS Express Box This sturdy box is perfect for a wide variety of merchandise. Charges are based on weight and zone.* Available in three sizes. Dimensions: 17.5" x 12.5" x 3" (large) *Dimensional 15.125" x 11.25" x 3" (medium) weight may apply. See pages 20 and 12.25" x 10.875" x 2" (small) 21 for details. 90 percent post-consumer fiber PREPARE YOUR SHIPMENT 7

UPS Express Tube Protects larger documents that should be rolled instead of folded, SM erce mm f co ld o wor the izing hron Sync

SM merce f com orld o the w nizing such as blueprints, charts, maps, drawings and posters. ynchro S Charges are based on weight and zone.* Dimensions: 38" x 6" x 6" x 6" 90 percent post-consumer fiber

UPS10 Kg Box® and UPS 25 Kg Box® Charges are based on flat rate and zone. Export forms are included. Shipments exceeding the maximum weights will be charged the regular UPS Worldwide Express PlusSM or UPS Worldwide ExpressSM rate. Available only when the shipper is paying the freight charges.

ceSM ommer rld of c the wo onizing Ex Synchr Dimensions: 19.75" x 17.25" x 13.875" (25 Kg Box/55 lbs.) pre ss B 16.5" x 13.25" x 10.75" (10 Kg Box/22 lbs.) ox 25 Kg 25 Box Kg Express

Choose Your Packaging We offer a variety of free containers for selected services. To request supplies, visit “Get UPS Labels, Paks, and More” within the Shipping tab at UPS.com® or call 1-800-PICK-UPS®. Other packaging supplies and services are sold at all locations of The UPS StoreTM and UPS Customer Center locations. Simply leave it to the experts to prepare your shipment for you.

Refer to the chart below to select your packaging. UPS packaging is provided free of charge to customers shipping by the following services in the chart below.

Air Packaging – Free of Charge

UPS Next Day UPS Next UPS Next Day UPS 2nd Day UPS 2nd UPS Worldwide UPS Worldwide UPS Worldwide Air® Early A.M.® Day Air® Air Saver® Air A.M.® Day Air® Express PlusSM ExpressSM ExpeditedSM UPS Express Envelope UPS Express Pak UPS Express Box UPS Express Tube *Dimensional weight UPS 10 Kg/ may apply. See pages UPS 25 Kg Box 20 and 21 for details. 8

Special Packaging Needs

If you ship the following items, consider their special packaging needs.

Irregularly Shaped Items and Bare Metals Tape the address label on a flat surface of the item being shipped. Cover the label 1 OF 2 12 LBS AL NATION S INTER SHIPPER 6-7890 (123) 45 OR ET 5TH FLO STRE YWHERE 9 1550 W AN 5027-312 IX AZ 8 PHOEN N SMITH SHIP JOH (987) 654-3210 TO: ABC COMPANY 0-6672 BUILDING STREET3 FLOOR 4 T 8417 123 MAIN ITY U AKE C SALT L 0-00 with clear tape. Do not use “flying tags” attached by string or metal. Blunt all UT 841 706672 420841

71 ROUND 1234 56 S G 45E 03 UP 1Z 123 ING #: TRACK

5671 E 03 1234 sharp or protruding edges with taped-on, corrugated cardboard pieces. Protect the 1Z 123 45 surface of the item as needed. An Additional Handling charge will apply. See page 107 for details.

Fabric and Wallpaper Rolled goods travel best when shipped in corrugated boxes. If a fabric or wallpaper roll is shipped in a bag, it is recommended to use a bag with a minimum thickness of six mils. Make sure the bag is tightly wrapped and taped against the roll to reduce the risk of tearing. A tail on an item shipped in a bag must be compressed to the body of the item using tape. Place the address label on a flat surface of the item being shipped. Place duplicate address labels inside cores or between top

1 OF 2 12 LBS

NTERNATIONAL SHIPPERS 7890I (123) 456- T 5TH FLOOR 3129 1550 W ANYWHERE STREE PHOENIX AZ 85027- JOHN SMITH SHIP (987) 654-3210 72 TO: ABC COMPANY 70-66 T 841 BUILDING 3 FLOOR 4TY U 123 MAIN STREETKE CI LT LA layers of material. An Additional Handling charge may apply. See page 107 for details. SA UT 841 0-00

72 17066 42084

671 1 234 5 ROUND5E 03 S G 123 4 UP #: 1Z KING TRAC

5671 3 1234 45E 0 1Z 123 Tires Apply a wide band of pressure-sensitive tape through the center and completely around the body of the tire so that the tape is attached to itself. Attach your address label to the tape band where it covers the tread. Cover the entire label with clear tape. An Additional Handling charge will apply. See page 107 for details.

HAZARDOUS MATERIALS/DANGEROUS GOODS SHIPPING PAPER EMERGENCY CONTACT NUMBER REFERENCE NUMBER ACCOUNT NUMBER PLEASEPLEASE RREMOVEEMOVE TTHISHIS Hazardous Materials Hazardous Materials Description and Quantity SSTUBTUB AATT PPERFORATIONERFORATION Please see pages 109 and 111 for service restrictions related to shipping Hazardous REMOVE THIS COPY AND APPLY TO PACKAGE

Account Number Emergency Contact Number For Air Services Only This shipment is within the limitations prescribed for: (Delete Non-Applicable Mode) Reference Number Passenger Cargo Materials and International Dangerous Goods. For additional information, refer Aircraft Aircraft Only Hazardous Materials Description and Quantity CARRIER USE ONLY INITIALS DO NOT REMOVE THIS COPY PLEASEPLEASE SHIPPER'S CERTIFICATION ® DATE RREMOVEEMOVE I hereby declare that the contents of this consignment are fully and accurately described above by the proper shipping name and are TTHISHIS classified, packaged, marked and labeled/placarded, and are in all SLIC respects in proper condition for transport according to applicable to the UPS Guide for Shipping Ground and Air Hazardous Materials at UPS.com . FOR UPS AIR SERVICES ONLY SSTUBTUB

02111408 5/03 W 5/03 02111408 international and national Inc. America, of Service Parcel United by 1998 © governmental regulations. If this shipment contains radioactive material acceptable for passenger aircraft, such material isintended for use in, or incident to, research, medical diagnosis or treatment. This shipment is within the limitations prescribed for: NO. OF PACKAGES AATT PASSENGER AIRCRAFT CARGO AIRCRAFT ONLY

SHIPPING PAPER PPERFORATIONERFORATION SIGNATURE DATE (Delete non-applicable) 1 HAZARDOUS MATERIALS I hereby declare that the contents of this consignment are fully and accurately Carrier Use Only described above by the proper shipping name and are classified, packaged, marked and labeled/placarded, and are in all respects in proper condition for transport Initials according to applicable international and national governmental regulations. If this shipment contains radioactive material acceptable for passenger aircraft, such material is SLIC intended for use in, or incident to, research, medical diagnosis or treatment.

Date Signature Date

Page 1 of 1 1 Package Bundled or Strapped Boxes Only same-sized boxes may be strapped together. Use a minimum of four criss-

1 OF 2 S 12 LB IONAL ERNAT RS INT HIPPE S -7890 3) 456 (12 R REET FLOO RE ST 5TH YWHE 9 W AN 27-312 1550 Z 850 NIX A PHOE H SMIT JOHN 10 SHIP ) 654-32 (987 PANY 4 TO: COM LOOR 72 ABC G 3 F 70-66 UILDIN EET 841 crossed bands, two in each direction. An address label must be placed on each B AIN STR Y UT 123 M E CIT T LAK 00 SAL 1 0- UT 84

72 17066 42084

ND 671 OU 1234 5 GR 5E 03 S 123 4 UP #: 1Z KING box. When strapping boxes together, each box must be strong enough to hold TRAC 671 1234 5 45E 03 1Z 123 the total weight of the strapped bundle. For example, if two 15-pound boxes are banded together into a 30-pound package, both components should be in boxes with at least a 30-pound weight capacity. An Additional Handling charge may apply. See page 107 for details.

Packages Weighing More Than 70 Pounds HEAVY Packaging materials need to be evaluated carefully for packages weighing more PACKAGE than 70 pounds. WEIGHT lbs – Boxes need to be of strong construction, preferably with seams that are stitched or stapled, not glued. Identify the strength of the box by checking the Box Maker’s 70 lbs+ Certificate to make sure the size limit and gross weight limit are not exceeded. 31.5 kg+ For recommendations on determining the proper size and maximum gross weight 011468 limit of a box for individual package shipments, refer to the UPS Box Strength Guidelines chart on page 3. PREPARE YOUR SHIPMENT 9

Packages Weighing More Than 70 Pounds (continued) – Use a box that has not been compromised by humidity or prior-use wear and tear. – Seal with heavy-duty tape, preferably reinforced, by applying three strips to both the top and bottom of the box so the middle and two edge seams are sealed. – Dense cushioning material is a must. Expanded polystyrene “peanuts” and crumpled paper are not acceptable because they crush and shift under heavy loads. Customized corrugated board or engineered foam enclosures are more suitable and reinforce the rigidity of the outer box. – A UPS Heavy Package sticker is required whenever you ship packages weighing more than 70 pounds. Place the sticker to the right of the address label, and write the package’s weight in the white box. Visit “Get UPS Labels, Paks, and More” within the Shipping tab on UPS.com® or call 1-800-PICK-UPS® to request Heavy Package stickers.

Large Packages For all packages that exceed 130 inches in length and girth combined: Container – Use a box that has not been compromised by humidity or prior-use wear and tear. – Ensure the box is of adequate strength for the size and weight of the product by checking the Box Maker’s Certificate to ensure the size limit and weight limit of the box have not been exceeded. • Start by calculating the size of the box by adding the length, width and height of the box together. Compare this value with the size limit specified on the Box Maker’s Certificate. Next, compare the shipment weight of the box with the weight limit specified on the Box Maker’s Certificate. • If either the size limit or weight limit has been exceeded, it will be necessary to use a stronger box. For recommendations on determining the appropriate strength of a box for individual shipments, refer to the UPS Box Strength Guidelines chart on page 3. – Containers made from materials other than corrugated paperboard (such as wood, plastic, poly bags, etc.) should be constructed as appropriate for the product’s weight and size to provide adequate protection. Cushioning – Select appropriate cushioning materials (such as engineered foam enclosures, foam-in-place or custom corrugated board) to provide adequate protection for the product’s size and weight configuration. – Expanded polystyrene “peanuts” and crumpled paper may not be appropriate for large packages as they may crush, shift or settle and expose the product to a high risk of damage. Closure – Large packages also need a more robust closure to prevent package failure during handling and delivery. Use reinforced or stronger packaging tapes or heavy-gauge staples.

UPS Professional Services Package Lab The UPS Professional Services Package Lab helps customers find effective and cost-efficient packaging for products. Packaging engineers evaluate the current or proposed package, conduct a variety of industry-accepted tests, and prepare a written report that recommends modifications to improve performance, economy and efficient use of materials. The package lab also monitors the latest developments in package-testing research worldwide. Contact the package lab at [email protected] or call 1-877-877-7229 for details.

Packaging Have your items organized and expertly packed at your nearest location of The UPS StoreTM. The UPS Store locations offer custom handling and packaging for large items – from blanket wrap to custom cartons and crating. Regardless of the size and shape of your items, locations of The UPS Store can service your air and motor freight needs. For more information or to find a location near you, please contact 1-800-PICK-UPS or visit UPS.com. 10

Determine the Service Option – Domestic

We have more guaranteed*, time-definite delivery options than ever. When do you need it there? UPS SonicAir® UPS Next Day Air Saver® addresses throughout the Guaranteed delivery. Available Guaranteed on-time delivery 48 contiguous states. 24/7/365. Specific delivery by 3:00 p.m. or 4:30 p.m. the UPS 2nd Day Air® time guaranteed at time of next business day to commercial Guaranteed delivery to the 48 order placement. destinations in the 48 contiguous contiguous states, Alaska and states where UPS Next Day Air UPS Next Day Air® Early A.M.® Puerto Rico by the end of the delivery is committed by 10:30 a.m. Guaranteed on-time overnight second business day. or noon, respectively. delivery on business days by UPS Ground 8:00 a.m. to major cities in the 48 Shipments to residential locations Guaranteed day-definite delivery contiguous states and by 8:30 a.m. within the UPS Next Day Air Saver to the 48 contiguous states, Alaska to most other U.S. cities, including area are delivered by end of day. and Puerto Rico. Anchorage, Alaska. Optional Not available to destinations where Saturday delivery is also available. UPS Ground (Intra-Oahu) UPS Next Day Air is committed Prompt, next-business-day delivery UPS Next Day Air® for end of day. for customers located within Oahu. Guaranteed on-time delivery to all UPS 2nd Day Air A.M.® 50 states by 10:30 a.m., noon or UPS Hundredweight Service® Guaranteed on-time delivery by end of day the next business day, Designed for shipments UPS 12:00 p.m. on the second business depending on destination. Some classifies as Less-Than-PalletLoadSM. day to metropolitan commercial shipments to and from certain An ideal alternative to traditional destinations where UPS Next locations may require additional LTL (Less-Than-Truckload) service for Day Air delivery is committed by time in transit. Optional Saturday multiple-piece shipments weighing 10:30 a.m. UPS 2nd Day Air A.M. delivery is also available. less than 1,000 pounds. service is available for delivery to most metropolitan commercial

Additional Domestic Services

Additional services are available with all UPS domestic service options except UPS SonicAir, unless otherwise indicated. Collect On Delivery (C.O.D.) C.O.D. Enhancement Products UPS C.O.D. AutomaticSM Service C.O.D. service is available for pack- UPS CapitalSM, the financial services A UPS Capital C.O.D. enhancement ages shipped throughout the United business unit of UPS, offers C.O.D. service that ensures advance fund- *Visit UPS.com® States and Puerto Rico. Currency Enhancement Services to help ing of UPS C.O.D. remittances and or call is not accepted for payment. The companies manage their businesses eliminates manual check processing ® 1-800-PICK-UPS service charge is $7.50 per package. more efficiently. Benefits may tasks via electronic funds transfers for guarantee C.O.D. service is not available when include improved cash flow, directly into your designated bank details, service using a UPS Ground Same-Day reduced administrative resources, accounts. Customers are sent daily availability, delivery time Pickup shipping document. See lower check processing costs, reports of payments received, net commitments page 93 for an explanation of the financial management for C.O.D. deposits to accounts and total or to request UPS Ground Same-Day Pickup remittances and decreased risk of returned items. To qualify, customers a pickup. shipping document. non-payment. To learn more about must have minimum annual C.O.D. how UPS Capital may help your remittances of $30,000. company, visit upscapital.com or call 1-800-637-0620. PROCESS YOUR SHIPMENT 11

Additional Domestic Services (continued)

UPS C.O.D. SecureSM Service Hold for Pickup The charge for this Saturday deliv- A UPS CapitalSM C.O.D. enhancement Hold for Pickup service is available ery service is $12.50 per Express service that provides all the benefits at no additional charge. We’ll deliver Envelope or package. This fee is of UPS C.O.D. AutomaticSM, but also the package to the UPS Customer billed to the payer of the transpor- provides protection for returned Center you select and telephone tation charges. There is no Saturday C.O.D. checks up to a specified limit. the consignee for pickup. delivery fee for UPS Hundredweight Requires minimum annual C.O.D. Next Day Air shipments. Packages are usually available remittances of $50,000 to qualify. by 8:30 a.m. on the scheduled UPS Return Services UPS C.O.D. ElectronicSM Processing day of delivery. When picking up UPS ReturnsSM Use UPS WorldShip®, UPS Internet the package, the recipient may UPS offers several convenient options Shipping, UPS CampusShipTM or a be required to present a driver’s for the return of packages to your UPS OnLine® Compatible vendor license or other photo identification. location with shipping charges shipping system. Simply type in Packages not picked up within five billed to you. Your customers the package and C.O.D. information business days of arrival will be can request a pickup at UPS.com and the shipping system will returned. or by calling 1-800-PICK-UPS.* produce a barcoded address label Hold for Pickup service is not Print Return Label – Print a label that contains all C.O.D. information. available for Saturday delivery for the return of a UPS-compatible Manual C.O.D. Tags shipments. Call 1-800-PICK-UPS® package** within the United States. To use a manual C.O.D. tag, type to determine the most convenient For a service charge of $.50, you or print an address label and UPS Hold for Pickup location. generate the label and include it in attach it to the top of your package. an outbound shipment or distribute For each package, complete an Complete a UPS C.O.D. tag per the separately to your customer, who address label showing the words instructions on the tag and specify then applies the label to the pack- “Hold for Pickup,” the consignee’s the exact amount due. Then, attach age and drops it off at any location name, telephone number, the name the C.O.D. tag to the package, of The UPS StoreTM, UPS Drop Box†, of a contact person and the full covering the address label. Retain UPS Customer Center, UPS Authorized address of the UPS Customer Center. the “Shipper Receipt” portion for Shipping OutletSM or pickup location, In addition, apply a UPS Hold for your records. or gives it to a UPS service provider. Pickup label above the address Available via UPS Next Day Air, A UPS C.O.D. tag must be attached label on the package. Visit “Get UPS UPS 2nd Day Air® and UPS Ground to each package for which a C.O.D. Labels, Paks, and More” within the services, where available, for amount is to be collected. Shipping tab on UPS.com® or call shippers using UPS WorldShip, UPS 1-800-PICK-UPS to order Hold Declared Value for Carriage Internet Shipping, UPS CampusShip for Pickup labels. A package is automatically protected or a UPS OnLine Compatible vendor against loss or damage up to $100. Saturday Delivery shipping system. *Additional pickup Additional protection up to $50,000 Saturday delivery is available for fees apply. Electronic Return Label – per package is available upon Express Envelopes and packages **A package fitting this Electronically transmit a label via request. Refer to the “Terms and shipped via UPS Next Day Air® description does not e-mail to your customer for the Conditions” beginning on page 122 Early A.M.® and UPS Next Day Air® need to be originally easy return of a UPS-compatible for more information. Declared services. Saturday delivery is not delivered by UPS, but package** within the United States. Value charges are listed below: available for Express Envelopes should fall within UPS Available via UPS Next Day Air, size and weight limits and packages shipped via UPS Next UPS 2nd Day Air and UPS Ground and conform to UPS Declared Value Charges Day Air Saver® service. Refer to services, where available, packaging guidelines. $0.00-$100 $0.00 UPS.com or call 1-800-PICK-UPS for shippers using WorldShip, for delivery areas. Each Express †The maximum accept- $100.01-$300 $1.20 minimum UPS Internet Shipping or UPS Envelope or package must bear able size for each $300.01-$50,000 $.40 per $100 CampusShip for a service charge Drop Box package a Saturday Delivery routing label. of value of $1. Your customer prints the is 16" x 13" x 2". 12

Determine the Service Option – Domestic

Additional Domestic Services (continued)

label, applies it to the package, or Returns on the Web for a service be returned to UPS, and the trans- then drops off the package at any charge of $4. If the package cannot portation charges will be credited location of The UPS StoreTM, UPS be picked up on the first attempt, to the shipper. Drop Box*, UPS Customer Center, we will leave the return label at the UPS Authorized Return Service® UPS Authorized Shipping OutletSM pickup location. Your customer then (ARS) – A contractual service where or pickup location, or gives it to applies the label to the package and UPS provides you with preprinted a UPS service provider. drops it off at any location of The return labels you send to your UPS Store, UPS Drop Box*, UPS Print and Mail Return Label – customers. We will preprint the Customer Center, UPS Authorized Provides your customer with a pre- return destination on the return Shipping Outlet or pickup location, printed label via mail for the return label according to your specifica- or gives it to a UPS service provider. of a UPS-compatible package** tions and provide you with an ample within the United States. Available 3 UPS Pickup Attempts – Request supply of return labels. Choose via UPS Next Day Air®, UPS 2nd a pickup for the return of a UPS- package return via UPS Next Day Day Air® and UPS Ground services, compatible package** within the Air, UPS 2nd Day Air and UPS where available, for shippers using United States. Available via UPS Ground. You have the option of UPS WorldShip® or UPS ReturnsSM Next Day Air, UPS 2nd Day Air including a return label with your on the Web. For a service charge and UPS Ground services, where outbound shipment or distributing of $2.25, we print the label upon available, for shippers using the label separately to your your request and mail it to your WorldShip, UPS Internet Shipping, customer, who then applies the customer, who applies the label to UPS CampusShip, a UPS OnLine label to the package and drops the package and drops it off at any Compatible vendor shipping system it off at any location of The UPS location of The UPS Store, UPS Drop or Returns on the Web for a service Store, UPS Drop Box*, UPS Customer Box*, UPS Customer Center, UPS charge of $5.25. If the package Center, UPS Authorized Shipping Authorized Shipping Outlet or cannot be picked up on the first Outlet or pickup location, or gives pickup location, or gives it to attempt, we will attempt to pick it to a UPS service provider. a UPS service provider. up the package on each of the next UPS Returns on the Web two business days. If the package SM An innovative, Web-enabled, UPS Returns Plus cannot be picked up after the third contractual return service designed UPS Returns Plus makes returns attempt, the return label will be to expedite business returns by more convenient for you and your returned to UPS. **The maximum customers with the following automating the returns process acceptable size options. We’ll even take the return Call Tag – Request a pickup, via completely from your Web site. for each Drop label to your customer’s pickup UPS Ground, for the return of a Labels are transmitted electronically Box package is location when we pick up the UPS-compatible package**. Available to your customers and can be 16" x 13" x 2". package. Your customers can via UPS Ground service, where avail- affixed to the package(s) intended **A package fitting request a pickup at UPS.com® able, for shippers using Electronic to be returned. Your customer this description or by calling 1-800-PICK-UPS®.† Data Interchange (EDI) transmis- applies the label to the package does not need sions, or by completing the manual and drops it off at any location of to be originally 1 UPS Pickup Attempt – Request Call Tag form for a service charge The UPS Store, UPS Drop Box*, delivered by UPS, a pickup for the easy return of a of $5.75. We will take the package UPS Customer Center, UPS Authorized but should fall UPS-compatible package** within label to your customer’s pickup Shipping Outlet or pickup location, within UPS size the United States. Available via location and pick up the package. or gives it to a UPS service provider. and weight limits UPS Next Day Air, UPS 2nd Day Air If the package cannot be picked up Other return services available and conform to and UPS Ground services, where on the first attempt, we will attempt include Print and Mail Return Label, UPS packaging available, for shippers using to pick up the package on each of guidelines. 1 UPS Pickup Attempt and 3 UPS WorldShip, UPS Internet Shipping, the next two business days. If the Pickup Attempts. Key features of TM ® †Additional pickup UPS CampusShip , a UPS OnLine package cannot be picked up after this service include reduced proc- fees apply. Compatible vendor shipping system the third attempt, the Call Tag will essing time, full package tracking PROCESS YOUR SHIPMENT 13

Additional Domestic Services (continued) and improved customer service. Restrictions on Return Services UPS ReturnsSM on the Web is hosted – A pickup charge of $10 may be by an Application Service Provider assessed when pickup is requested (ASP), which means you won’t have for a UPS Ground Return Service to maintain this service on your package when no other packages server, and you’re sure to have the are shipped. most up-to-date program. Available – Hazardous Materials requiring for setup on your Web site or in your shipping papers are not allowed customer service center. in UPS Return Services. Visit UPS.com® or call – Return Services are valid for the 1-800-PICK-UPS® to determine 50 United States. Shipments from whether UPS Returns on the Web Puerto Rico to the United States is the appropriate solution for your are not permitted. business.

UPS GUARANTEED SERVICE OPTIONS* Domestic SAME DAY UPS SonicAir® • Coast-to-coast, 24/7, 365 days a year 1 DAY UPS Next Day Air® Early A.M.® • By 8:00 a.m. on the next business day; Saturday service available UPS Next Day Air® • By 10:30 a.m., noon or end of day the next business day; Saturday service available UPS Next Day Air Saver® • By 3:00 p.m. or 4:30 p.m. the next business day 2 DAYS UPS 2nd Day Air A.M.® • By 12:00 p.m. on the second business day to commercial destinations in the 48 contiguous states UPS 2nd Day Air® • By end of the second business day BY DATE SCHEDULED UPS Ground • Day-definite to all 50 states and Puerto Rico UPS Hundredweight Service® • LTL alternative for LPLSM (Less-Than-PalletLoadSM) shipments • Day-definite

*For guarantee details, service availability and delivery time commitments, visit UPS.com® or call 1-800-PICK-UPS®. 14

Determine the Service Option – International International Export

Guaranteed* door-to-door, customs-cleared delivery to more than 215 countries and territories. UPS SonicAir® in two or three business days UPS Worldwide ExpeditedSM Guaranteed delivery from the to major business centers in Guaranteed delivery to more than United States to more than 180 14 European countries. 61 destination countries: Note: For countries and territories worldwide. UPS Worldwide ExpressSM – To Canada, typically within international Service is typically completed Guaranteed delivery to more three or four business days shipping within 24 hours, including customs than 215 countries and territories, to most destinations. information, clearance. Specific delivery time typically within two or three business – To major destinations in Europe, visit UPS.com/ guaranteed at time of order days. Delivery is guaranteed as early Asia and Latin America, typically globaladvisor. placement. as 10:30 a.m. to major metropolitan within three to five business days. Note: 10:30 a.m. SM delivery locations UPS Worldwide Express Plus areas in Canada and Europe, and are the same Guaranteed delivery by 8:30 a.m. by end of the day to other destina- as Next Day on the second business day to major tions in Europe, Canada, Asia and Air delivery metropolitan areas in Canada. Latin America. commitment Guaranteed delivery by 9:00 a.m. times in the U.S. Certain locations will require additional International Import Freight Collect time in transit. For specific Guaranteed* door-to-door, customs-cleared delivery from more than 170 countries and territories. time in transit UPS Worldwide Express NA1SM UPS Worldwide ExpressSM UPS Worldwide ExpeditedSM information, visit Guaranteed overnight delivery Delivery of Express Envelopes and Guaranteed service available from ® UPS.com or call from many major European busi- documents within one or two days more than 61 countries. 1-800-PICK-UPS®. ness centers if an early pickup is guaranteed from hundreds – From Canada, typically within two *Visit UPS.com is requested in select origin of business centers worldwide, business days. for guarantee postal codes. including by the end of the next – From Mexico, typically within four details, service business day from major business Add $2 to the appropriate Worldwide business days. availability centers in Canada and Asia. or delivery time Express rate for a Worldwide Express – From Europe, Asia and Central and commitments. NA1 shipment. Package delivery is guaranteed South America, typically within in two business days from major five business days. business centers in Europe. PROCESS YOUR SHIPMENT 15

Additional International Services

The information below applies to all levels of UPS international service except UPS SonicAir®, unless otherwise noted. Billing Options 122 for more information. Declared maintain records on all importation The Billing Options charges per Value charges are listed below: into Canada for a period of time shipment are: prescribed by the Canadian govern- Declared Value Charges – $15 Bill Duty/Tax and Shipping ment (for U.S. NRI account holders, Charges to Shipper (Free $0.00-$100 $0.00 that period is six years). Domicile). $100.01-$300 $1.20 minimum The NRI option can be utilized on – $15 Third Party Free Domicile $300.01-$50,000 $.40 per $100 air or ground shipments. Shippers (Third Party pays Duty/Tax of value should mark the “Prepaid” billing and Shipping Charges). Shipments greater Multiply declared option on the waybill, record their – $15 Delivered Duty Paid, than $50,000** value by .004 six-digit NRI shipper number in the V.A.T. Unpaid. “Shipper’s UPS Account No.” section **$50,000 maximum declared value of the waybill and record their NRI per package Certificate of Origin brokerage account number in the Can be prepared by UPS on behalf “Special Instructions” section of Non-Resident Importer (NRI) of the shipper for goods manufac- the waybill. Customers who would Applicable When Shipping to tured and originating within the like to set up an NRI account must Canada. If you use the Bill Duty, United States. The fee is $10 per contact their UPS representative. shipment. Tax and Shipping Charges to Shipper (Free Domicile billing option) Saturday Delivery Currency Conversion Rate Fee frequently, you should open an Saturday delivery is available for Charges to a payer’s account in a NRI account. UPS Worldwide Express PlusSM and foreign currency will be converted UPS Worldwide ExpressSM. Refer to A Non-Resident Importer is a to the payer’s currency using a UPS.com® or call 1-800-782-7892 shipper in the United States who weekly exchange rate secured for delivery areas. Each Express acts as the importer of record to through Major Money Center Envelope or package must bear the Canadian government. The Banks. The fee is .75 percent of a Saturday Delivery routing label. shipper files the Power of Attorney the currency amount converted. A $12.50 fee for each shipment is (clearance authorization) with UPS billed to the payer of the transpor- Declared Value for Carriage for clearance of goods in Canada tation charges. A shipment is automatically pro- and is responsible for the payment tected against loss or damage up of all Canadian duties, taxes and Shipper’s Export to $100. Additional protection up brokerage fees. The customs- Declaration (S.E.D.) to $50,000 per package is available clearance process is transparent to We can prepare and file an S.E.D. on upon request. Refer to the “Terms the consignee: The consignee is not your behalf when all data required and Conditions” beginning on page involved. Goods are delivered after is provided and we obtain proper clearance. The shipper undertakes Power of Attorney. The charge per all importing responsibilities as shipment is $10. required by Canadian law and must 16

Determine the Service Option – International

Additional International Services (continued)

UPS Exchange CollectSM The notification includes UPS bank Who Should Use Our alternative to an international account and routing instructions. UPS Exchange Collect? C.O.D., UPS Exchange Collect offers 3. The importer instructs their bank – Companies looking to expand into a fast, simple payment alternative to wire transfer payment to the UPS new global areas and grow their for international trade. This contract- bank account. UPS will not accept customer base without assuming only international service streamlines cash, checks, credit cards, PayPal additional payment risk. payment for goods with this process: or Western Union money/wire – Companies looking to increase 1. Importer and exporter agree to transfers. top-line international sales with- purchase and sale terms and specify 4. After UPS receives payment, the out a corresponding increase UPS Exchange Collect for financial shipment is delivered to the importer. in accounts receivables. settlement. 5. Upon verification of delivery, – Companies that want to improve 2. The exporter ships the goods by UPS remits funds to the exporter. customer service by fulfilling UPS. UPS notifies the importer that customer orders in much less time a shipment is in transit and pay- than required to complete most ment must be made before delivery. letters of credit. – Companies with late-paying UPS GUARANTEED SERVICE OPTIONS* customers or high receivables International write-offs. FASTEST – BEST AVAILABLE FLIGHT For information on origin and UPS SonicAir® destination countries where UPS • From the U.S. to more than 180 countries and territories; typically Exchange Collect services are avail- completed within 24 hours able, please call 1-800-782-7892 or visit UPS.com®. FASTER UPS Worldwide Express PlusSM UPS World EaseSM • Day-definite by 8:30 a.m. or 9:00 a.m. for export A contract service for companies UPS Worldwide ExpressSM with shipments to multiple • Day-definite consignees in a single country on • 2 to 3 days to/from Canada, Europe, Asia and Latin America the same day. This service also provides a solution for shipments FAST destined to multiple consignees UPS Worldwide ExpeditedSM within the European Union. • Day-definite service to/from 61 countries throughout Europe, Asia and Latin America Through an automated shipment preparation process, summary NEXT DAY FROM EUROPE documentation is prepared and transmitted with your shipments UPS Worldwide Express NA1SM • Overnight from Europe to UPS, enabling a single customs- clearance procedure covering all *For guarantee details, service availability and delivery time commitments, shipments in the consolidation. visit UPS.com® or call 1-800-PICK-UPS®. This guaranteed service is a feature of UPS Worldwide Express NA1SM, UPS Worldwide ExpressSM and UPS Worldwide ExpeditedSM. As multiple shipments will travel together until customs clearance, transit times may vary from traditional single-shipment transit times. Call 1-800-782-7892 for further information. PROCESS YOUR SHIPMENT 17

Additional International Services (continued)

Customs Brokerage Services – The UPS Service Guarantee does offices, which are strictly engaged The following applies per shipment not apply when customs clearance in the processing of international for imports into the United States: is performed by brokerage offices small package shipments. Other SM – All UPS Worldwide Express PlusSM, other than those designated by UPS Supply Chain Solutions UPS Worldwide Express NA1SM, UPS, or if a service delay is the customs brokerage offices charge UPS Worldwide ExpressSM and UPS result of certain events beyond fees for clearance of small pack- Worldwide ExpeditedSM rates our control, such as a government ages and freight. agency hold. include routine customs clearance. For more information on any Routine customs clearance is built – Customs clearance for UPS small of our brokerage services, call into your rates when you use UPS package shipments specified 1-800-782-7892. to perform the customs clearance here applies only to the former for any of these services. UPS Customhouse Brokerage

Entry Preparation Charges for Importing into the United States All rates and values are shown in U.S. funds. Rates do not include applicable taxes.

UPS Worldwide Express PlusSM UPS Worldwide Express NA1SM UPS Worldwide ExpressSM Value for Duty UPS Worldwide ExpeditedSM $0 to $200 No Charge* $200.01 to $1,250 No Charge* $1,250.01 to $2,000 No Charge* Each Additional $1,000 No Charge* or Part Thereof

*For UPS Worldwide Express Plus, UPS Worldwide Express NA1, UPS Worldwide Express and UPS Worldwide Expedited, routine customs clearance (for entries up to five classification lines) is included at no additional cost. Additional charges will apply if customs clearance is performed by brokerage offices other than those designated by UPS for clearing the products listed above. Customs clearance for the products listed above is provided by the UPS Supply Chain Solutions brokerage offices, designated by UPS for handling small package customs clearance. Other UPS Supply Chain Solutions customs brokerage offices charge fees for clearance of small packages and freight. 18

Determine the Service Option – International

Additional International Services (continued)

Brokerage Services Special Entries Other Services Duty Drawbacks ...... $75 Warehouse Storage – Air/Ground – per Day after Five Days ...... $30+ Temporary Import Entry ...... $75 $.02 per kg Warehouse/Foreign Trade Zone Entry ...... $ 125 Marking Notice Processing ...... $75 Entry-Line Charge after First Five Lines ...... $3/line North American Free Trade Live Entry ...... $20 Agreement (NAFTA) Processing ...... $20

Other Government Agency Entry ...... $20 Post Entry Services ...... $85

Fish and Wildlife ...... $55 Disbursement Fee ...... 2% of Duty/Tax (minimum $5) Additional Consignee/Invoice ...... $2/invoice Customs Entry Packets ...... $3 per packet Bonds (Contract Only) Continuous Entry Bond ...... $500 Overtime Service (Hourly Rate) ...... $50

In-Transit Bond ...... $75 The information below and on the next page applies to all levels of UPS international service except Transportation Handling ...... $25 UPS SonicAir®, unless otherwise indicated. Single Entry Bond (Minimum Charge) – Air/Ground ...... $30/$20 Charge per Additional $1,000 or Part Thereof Exceeding $10,000 Bond – Air/Ground ...... $3/$2

Explanation of Brokerage Disbursement Fee: Customers Duty Drawback: The preparation Services for Importing are responsible for payment of duty of a refund request for part or all of into the United States and taxes. A fee of two percent customs duty or domestic tax paid Continuous Entry Bond: A one-year (minimum $5) of the amount paid on imported merchandise that was bond for all entries made in a single or processed by UPS on behalf subsequently manufactured into year with up to $50,000 coverage. of the customer will be charged. a different article or re-exported. Required only under special Duty: A fee imposed by customs Fish and Wildlife (F&W): The U.S. circumstances. on imported merchandise. Based government charges a fee for any Customs Entry Packet: Entry on the value and/or gross weight, shipment requiring fish and wildlife and payment documentation for it may differ according to the clearance. The amount assessed by shipments that have been through commodity. F&W depends upon the port of entry the U.S. Customs and Border into the United States. Protection payment and review process. PROCESS YOUR SHIPMENT 19

Additional International Services (continued)

Formal Entry: Required for ship- Other Government Agency (OGA) Single Entry Bond (SEB): A one-time ments valued at more than $2,000 Entry: Other government agencies bond issued to ensure compliance (U.S.) or for shipments containing work with U.S. Customs and Border with U.S. laws and regulations. specific commodities designated by Protection on regulating and con- When an SEB is necessary, we will U.S. Customs and Border Protection. trolling commodities coming into the contact the importer prior to customs United States from other countries. clearance. In-Transit Bond (IT Bond): Allows Special documents must be submit- a shipment to be transported or Temporary Import Entry: A special ted to these agencies for shipments warehoused under U.S. Customs customs entry for merchandise to that contain controlled commodities. and Border Protection supervision be brought into the country exempt These agencies include the Food until it is formally entered into the of duty, provided the merchandise and Drug Administration (FDA), customs territory of the United exits the country within a certain Department of Agriculture (USDA), States and duty is paid, or until it amount of time and under U.S. U.S. Fish and Wildlife Service is exported from the United States. Customs and Border Protection and the Federal Communications supervision. Live Entry: A type of U.S. Customs Commission (FCC), among others. and Border Protection entry that Transportation Handling Fee: Overtime Service: When additional, typically requires a visa license Assessed when shipments are non-routine activities are required from the export country when removed from the UPS system, for entry of merchandise, selected mandated by U.S. Customs and at the request of the importer, services may be performed by Border Protection (such as textiles). to be forwarded to another broker UPS at the request of the importer. These shipments usually require for clearance. The shipments are Services offered include (but are a formal entry and an additional transferred from the UPS-bonded not limited to) manipulations, label- day of customs clearance. facility to the designated bonded ing, inventory, etc. Please contact agent’s facility. A bonded carrier Marking Notice Processing: Special a brokerage specialist if there is or cartman must be used to transfer documents must be filed for a ship- a need for additional clearance goods in-bond from UPS to another ment not properly marked with the services. carrier based on approval to move country of origin. A customs Power Post Entry Services the goods from U.S. Customs and of Attorney must also be completed Protest: A request from an importer Border Protection. The transfer may and on file with brokerage before to recoup the overpayment of be denied by UPS Supply Chain the shipment can be forwarded to duty to U.S. Customs and Border SolutionsSM customs brokerage the consignee for proper marking. Protection due to a description services. Merchandise Processing Fee: discrepancy or misclassification Warehouse/Foreign Trade Zone A non-refundable fee charged by on the customs entry. (FTZ) Fee: A fee assessed to the U.S. Customs and Border Protection Supplemental Information Letter: customer when a request is made for administrative expenses for A request from an importer to obtain by the importer to file a warehouse processing an imported shipment corrections to an entry filed with or Foreign Trade Zone entry. These requiring formal entry. U.S. Customs and Border Protection types of entries are non-routine and NAFTA Processing: Special process- prior to liquidation. must be requested by the importer ing to ensure that the required to UPS Supply Chain Solutions. Voluntary Tender: A request from NAFTA documentation on a shipment an importer to submit additional is complete to allow any applicable duties owed to U.S. Customs and reduced tariff. Border Protection, where submis- sion is initiated by the customer. 20

Determine Weight and Size Domestic Air Shipments, Including Puerto Rico

Dimensional Weight

Dimensional weight may apply to 3. Determine billable weight. UPS Next Day Air® Early A.M.®, UPS Compare each package’s actual Billable Weight: Next Day Air®, UPS Next Day Air weight to its dimensional weight. Actual or Dimensional? Saver®, UPS 2nd Day Air A.M.® and The greater of the two weights Determining which weight to use UPS 2nd Day Air®. Use the following is the billable weight and should in calculating your rate requires that you determine which rule steps for weight and size calculations. be used to calculate the rate. applies. Different rules apply 1. Determine actual weight. 4. Determine if Large Air depending on the service Use any standard scale and round Package rules apply to your selected. up any fraction of a pound to the UPS domestic shipments. Dimensional weight considers next full pound. Large Air Packages density, which is the amount A package shipped using a UPS of space a package occupies 2. Determine dimensional Air Service is considered a “Large in relation to its actual weight, weight. Air Package” when its length, to determine billable weight. Multiply the package length by combined with twice the width Calculations of dimensional the width by the height. For each weight are based on the plus twice the height, exceeds measurement, round off any fraction International Air Transport 130 inches, and is equal to or to the nearest whole inch (for Association (IATA) volumetric less than 165 inches. example, 1.00" to 1.49" will be standards (subject to change considered 1 inch, and 1.50" to Large Air Packages are subject to without notice). 1.99" will be considered 2 inches). a minimum billable rate of $90. Irregularly Shaped Packages The result is the cubic size. Divide After calculating the rate of the Measure boxes or containers that the cubic size by 194 to determine package, compare the rate to the are not rectangular to determine dimensional weight in pounds. minimum billable rate, and apply dimensional weight and whether Increase any fraction to the the greater of the two. The mini- the package is within maximum next pound. mum billable rate will not apply limits. Treat the irregularly shaped package as if it were in a regular to UPS Hundredweight Service Multiple Packages rectangular box. Measure the shipments. If you have more than one package length, width and height of the to be shipped, consider each pack- To determine the rate for single- package from its extreme points. age a separate shipment for weight package shipments with a dimen- Len calculation purposes. For UPS sional weight of 150 pounds or gth Hundredweight Service® shipments, more, multiply the package weight see pages 52 and 53. by the price per pound multiplier, Height located at the end of the applicable rate chart. th id W Note: Packages that exceed UPS weight and size limits are not L x W x H Dimensional Weight = accepted for transportation. 194 If found in the UPS system, they L = Length in inches H are subject to an Over Maximum W = Width in inches Limits charge. See page 107 or H = Height in inches 108 for details. For Maximum Weight service restrictions, see page 110. L W PROCESS YOUR SHIPMENT 21

International Air Shipments

Dimensional Weight

Dimensional weight, if greater than measurement, round off any fraction if measured in centimeters, to actual weight, is used to calculate to the nearest whole number determine the dimensional weight. the rate for UPS Worldwide Express (for example, 1.00 to 1.49 will To convert metric measurements PlusSM, UPS Worldwide Express NA1SM, be considered 1, and 1.50 to 1.99 into pounds, multiply the result UPS Worldwide ExpressSM and UPS will be considered 2). The result by 2.20465. Increase any fraction Worldwide ExpeditedSM. Use the is the cubic size. to the next pound. following steps for weight and For a multiple-package shipment, 3. Determine billable weight. size calculations. add the result for all of the pack- Compare the package’s/shipment’s 1. Determine actual weight. ages together. The total is the cubic actual weight to the dimensional Use any standard scale and round size of the shipment. (If you are weight. The greater of the two up any fraction of a pound to the using a UPS Shipping Record book, weights is the billable weight and next full pound. each international package is should be used to calculate the rate. considered a separate shipment 2. Determine dimensional for billing purposes.) weight. Multiply the package length by Divide the cubic size by 166 if the width by the height. For each measured in inches, or by 6,000

Dimensional Weight L x W x H = in Pounds 166 H L = Length in inches W = Width in inches H = Height in inches

L W Note: Packages that exceed UPS weight and size limits are not accepted for Dimensional Weight L x W x H = transportation. If found in Kilograms 6,000 in the UPS system, they H are subject to an Over L = Length in centimeters Maximum Limits charge. W = Width in centimeters See page 108 for details. H = Height in centimeters For Maximum Weight service restrictions, L W see page 110. 22

Determine Weight and Size UPS Ground

Oversize 1, 2 and 3

Determine if Oversize 1, Oversize 2 Oversize 3 Items Shipped in Bags or Oversize 3 rules apply to your A UPS Ground package is consid- Shape – When multiple items UPS Ground shipment. ered “Oversize 3” (OS3) when its are shipped in a flexible container combined length and girth exceeds (e.g., burlap or plastic bag), the Oversize 1 130 inches, and combined length dimensional or oversize measure- A package is considered “Oversize and girth is equal to or less than ments will be determined when the 1” (OS1) when its actual weight 165 inches, and actual weight exterior is at rest. As this shape is less than 30 pounds and its is less than 90 pounds. will differ from placement to place- combined length and girth exceeds ment, cubic size or length and girth 84 inches, and is equal to or less For each UPS Ground OS3 package, measurements will be at the sole than 108 inches. the billable weight is 90 pounds. discretion of UPS. For domestic and A Large Package Surcharge will For each OS1 package, the billable international services, the billable be applied. weight is 30 pounds. weight will be the greater of the Large Package Surcharge dimensional or oversize weight as Oversize 2 A Large Package Surcharge of $40 compared to the actual weight. A package is considered “Oversize will be applied to all domestic UPS 2” (OS2) when its actual weight Tails – A tail on an item shipped Ground packages, including UPS is less than 70 pounds and its in a bag should be measured for Hundredweight Service®, when the combined length and girth exceeds the amount of space it takes up in size of the package exceeds 130 108 inches, and is equal to or less a reasonably compressed fashion. inches in length and girth combined. than 130 inches. Any tail that is created by placing an item in a bag must be compressed For each OS2 package, the billable and taped to the body of the item. weight is 70 pounds.

Tool: To help you determine if Oversize, Large Package or Maximum Size rules apply to your package, a 165-inch chain is available upon request by calling 1-800-PICK-UPS®.

Start here 84" 108" 130" 165"

OS1 OS2 OS3/Large Package

Note: Packages that exceed UPS Step 1: Measure Length Step 2: Measure Girth weight and size

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• • - • • • • • • • • • • See page 107 or • • • -- • - • • • -•-•-•-•-•••-•-•-•-• • • • • • •-•-•-•-• -•• • • • -•-•-• -• • • • • • •--•-•-• 108 for details. For •-•-•-•-•-•-•-•-•• Maximum Weight service restrictions, Step 3: Add length Step 4: Weigh the package see page 110. and girth together. to obtain its actual weight. PROCESS YOUR SHIPMENT 23

Domestic and International Determine the Rate

First choose your service option, compute the billable weight of your package and look up the shipping zone (Domestic Zone Chart information on pages 24 and 25; Export, page 54; Import Freight Collect, pages 74 and 75). Then you’re ready to determine the rate. And it’s the same process whether you’re shipping domestically, exporting to other countries or importing into the United States. You can use UPS WorldShip®, UPS Internet Shipping, UPS CampusShipTM, a UPS OnLine® Compatible vendor shipping system or the “Calculate Time and Cost” application on UPS.com® to access UPS rates. Or, if you prefer to use the rate charts in this guide, use the following steps.

Domestic, Export and Import Freight Collect (except UPS SonicAir®)

1. Go to the pages listing the rates for the service option you’ve selected. 2. Match the billable weight to the appropriate zone. Add surcharges if special options or additional services are selected.

Example: ® On page 38, for a UPS 2nd Day Air® UPS 2nd Day Air shipment weighing 30 pounds where the destination zone is 16, the rate GUARANTEED TWO-DAY* would be $65.20.

Zones 14 16 26 Lbs. $48.40 $59.60 27 49.80 60.90 28 51.20 62.30 29 52.70 63.80 30 54.10 65.20 *Visit UPS.com® or call 1-800-PICK-UPS® for guarantee details, service availability, The applicable UPS Rates are determined on the basis of package and shipper delivery time commit- characteristics, and are therefore subject to change. Visit UPS.com or see the ments or to request “Terms and Conditions” beginning on page 122 in this guide for details. a pickup. 24

Domestic Determine the Zone

DOMESTIC SHIPMENTS

Zones for Services to the 48 States and Puerto Rico

DESTINATION ZONES DESTINATION ZONES ZIP CODES ZIP CODES Next Next Day 2nd Day 2nd Next Next Day 2nd Day 2nd Day Air Air Saver Air A.M. Day Air Ground Day Air Air Saver Air A.M. Day Air Ground 004-005 142 152 18 14 8 650-655 142 152 18 14 7 006-007 142 - - 14 11 656-676 142 152 18 14 6 008 * * * * - 677 142 152 18 14 5 009 142 - - 14 11 678 142 152 18 14 6 010-089 142 152 18 14 8 679 142 152 18 14 5 090-099 142 152 - - - 680-692 142 152 18 14 6 100-339 142 152 18 14 8 693 142 152 18 14 5 340 - - - - - 700-709 142 152 18 14 7 341 142 152 18 14 8 710-711 142 152 18 14 6 342-349 142 152 18 14 8 712-717 142 152 18 14 7 Note: UPS WorldShip®, 350-358 142 152 18 14 7 718 142 152 18 14 6 UPS Internet Shipping, 359-364 142 152 18 14 8 719-725 142 152 18 14 7 UPS CampusShipTM or a 365-367 142 152 18 14 7 726-727 142 152 18 14 6 UPS OnLine® Compatible 368 142 152 18 14 8 728 142 152 18 14 7 vendor shipping system 369-372 142 152 18 14 7 729-738 142 152 18 14 6 will automatically deter- 373-374 142 152 18 14 8 739 142 152 18 14 5 mine the zone for you. 375 142 152 18 14 7 740-775 142 152 18 14 6 For UPS Next Day 376-379 142 152 18 14 8 776-777 142 152 18 14 7 Air®, UPS Next Day 380-384 142 152 18 14 7 778-789 142 152 18 14 6 Air Saver®, UPS 2nd 385 142 152 18 14 8 790-791 142 152 18 14 5 Day Air A.M.®, UPS 386-397 142 152 18 14 7 792 142 152 18 14 6 2nd Day Air® and 398-418 142 152 18 14 8 793-794 142 152 18 14 5 UPS Ground: 420-424 142 152 18 14 7 795-796 142 152 18 14 6 – Using the first three 425-459 142 152 18 14 8 797-838 142 152 18 14 5 digits of the destina- 460-466 142 152 18 14 7 840-853 142 152 18 14 4 tion ZIP Code, deter- 467-468 142 152 18 14 8 854 142 152 18 14 3 mine the zone for the 469 142 152 18 14 7 855-863 142 152 18 14 4 appropriate service 470-473 142 152 18 14 8 864 142 152 18 14 3 level by referring 474-479 142 152 18 14 7 865 142 152 18 14 4 to the zone charts 480-497 142 152 18 14 8 870-872 142 152 18 14 5 152 152 to the right. 498-504 142 18 14 7 873-874 142 18 14 4 505 142 152 18 14 6 875-885 142 152 18 14 5 A dash (–) means 506-507 142 152 18 14 7 889-892 142 152 18 14 3 service is not available. 508 142 152 18 14 6 893-898 142 152 18 14 4 509 142 152 18 14 7 900-935 142 152 18 14 2 **See your Worldwide 510-516 142 152 18 14 6 936-939 142 152 18 14 3 Zone Chart. 520-560 142 152 18 14 7 940-942 142 152 18 14 4 **Customers should 561 142 152 18 14 6 943 142 152 18 14 3 consult the chart 562-567 142 152 18 14 7 944-949 142 152 18 14 4 on the following page 570-581 142 152 18 14 6 950-953 142 152 18 14 3 to determine the zone 582 142 152 18 14 7 954-961 142 152 18 14 4 for UPS Air Services 583-588 142 152 18 14 6 962-966 - - - - - (inter-island). 590-591 142 152 18 14 5 967-968 ** ** ** ** † 592-593 142 152 18 14 6 969 - - * * - †Customers on Oahu 594 142 152 18 14 5 970-974 142 152 18 14 5 should consult the 595 142 152 18 14 6 975-976 142 152 18 14 4 chart on the following 596-599 142 152 18 14 5 977-986 142 152 18 14 5 page to determine the 600-639 142 152 18 14 7 987 - - - - - zone for UPS Ground 640-649 142 152 18 14 6 988-994 142 152 18 14 5 service on Oahu. PROCESS YOUR SHIPMENT 25

Zones for Services to Alaska Zones for Services to Hawaii

DESTINATION ZONES DESTINATION ZONE ZIP CODES ZIP CODES UPS Next UPS 2nd UPS UPS Day Air® Day Air® Ground Next Day Air 99501-99540 144 14 9 96701-96863 12 99547-55 146 16 10 99556 144 14 9 99557-99566 146 16 10 99567-68 144 14 9 DESTINATION ZONES 99569-99571 146 16 10 ZIP CODES 99572 144 14 9 UPS Ground 99573-76 146 16 10 (Intra-Oahu) 99577 144 14 9 96701 2 99578-99586 146 16 10 96706-07 2 99587 144 14 9 96709 2 99588-99602 146 16 10 96712 2 99603 144 14 9 96717 2 99604 146 16 10 96730-31 2 99605 144 14 9 96734 2 99606-09 146 16 10 96744 2 99610-11 144 14 9 96759 99612-99630 146 16 10 2 96762 99631 144 14 9 2 96782 99632-34 146 16 10 2 96786 99635 144 14 9 2 96789 99636-38 146 16 10 2 96791-92 99639 144 14 9 2 96795 99640-99644 146 16 10 2 96797 99645 144 14 9 2 99647-53 146 16 10 96801-28 1 99654 144 14 9 96853-54 2 99655-63 146 16 10 96857-63 2 99664 144 14 9 99665-68 146 16 10 99669 144 14 9 Ft. DeRussy and ships 99670-71 146 16 10 in the harbor area are 99672 144 14 9 Zone 1. For Service to Alaska 99674-86 146 16 10 All other military bases and Service to Hawaii: 99687 144 14 9 within the above areas – Using all five digits 99688-99697 146 16 10 are Zone 2. of the destination 99701-03 144 14 9 ZIP Code, determine 99704 146 16 10 the zone for the 99705-12 144 14 9 appropriate service 99714-99774 146 16 10 level by referring 99775 144 14 9 to the zone charts 99776-99950 146 16 10 on this page. 26

Domestic Shipping Information

UPS On-Call PickupSM Delivery to – $2 per Express Envelope for UPS Air Services Residential Destinations or package delivered to If you request UPS On-Call Pickup for A residential delivery is defined as a residential destination. UPS Air Services, Express Envelopes delivery to a location that is a home, Express Envelopes or packages, there will be a per including a business operating out When shipping via UPS Next Day package fee. There is no charge for of a home that does not have an Air® Early A.M.®, UPS Next Day Air®, international export On-Call Pickup. entrance open to the public. Add or UPS Next Day Air Saver® service, $1.75 to the appropriate rate for there is no weight limit on Express Schedule each Express Envelope or package Envelopes containing correspon- a Pickup Fee going to a domestic residential dence, urgent documents and Daily Pickup Account No Charge destination. (Fee does not apply to electronic media. Express Envelopes UPS Ground or UPS Hundredweight All Others $4 shipped via these services containing Service® shipments, or where items other than those listed above service is not available.) UPS On-Call Pickup are subject to the corresponding for UPS Ground Delivery Area Surcharge rates for the applicable weight If you request UPS On-Call Pickup A Delivery Area Surcharge applies of the Express Envelope. for UPS Ground packages, there will to each Express Envelope and Free UPS Packaging be an additional fee per package. package delivered to certain ZIP for UPS Air Services These fees apply to all UPS customers. Codes. Go to UPS.com® or call We offer a variety of free containers 1-800-PICK-UPS® for a listing for the use of UPS Next Day Air Schedule Same Future of applicable ZIP Codes. (This a Pickup Day Day Early A.M., UPS Next Day Air, surcharge does not apply to UPS Next Day Air Saver, UPS 2nd UPS.com/pickup $4 $2 UPS Hundredweight Service Day Air A.M.® and UPS 2nd Day ® shipments.) 1-800-PICK-UPS $5 $4 Air® services. See pages 6 and 7 – $1.25 per Express Envelope for details. or package delivered to a commercial destination. PROCESS YOUR SHIPMENT 27

All Services – A package with an actual weight – For larger packages, oversize of more than 150 pounds will and/or other charges may apply. be accepted for transportation See pages 20 to 22 for details. only through UPS SonicAir®. See pages 28 and 29. – Dimensional weight may apply to any service, except UPS Ground – For each package with a dimen- and UPS Hundredweight Ground sional weight of more than 150 Service. See page 20 for details. pounds, multiply the weight by – Any fraction of a pound more than the price per pound. For UPS the weight shown in the rate chart Next Day Air Early A.M. packages, requires the next higher rate. multiply the weight by the price per pound and add $28.50. – A Heavy Package sticker is required for any package weighing more – For Ground services, to determine than 70 pounds. See pages 8 the rate for multiple-package ship- and 9 for more information. ments weighing 200 pounds or more, refer to UPS Hundredweight Shipments Over 100 Pounds Service on pages 52 and 53. – For UPS Next Day Air® Early A.M.®, UPS Next Day Air®, UPS Next Day See pages 90 to 113 for additional Air Saver®, UPS 2nd Day Air A.M.® charges, service restrictions and and UPS 2nd Day Air®, to determine general information. the rate for multiple-package shipments weighing 100 pounds or more, refer to UPS Hundredweight Service® on pages 52 and 53. 28

Domestic UPS SonicAir®

SAME-DAY SERVICE Same Day. Any Time. Any Place in the United States.

UPS SonicAir offers same-day guaranteed delivery to any address in the United States, typically between four and six hours. That’s speed. Moreover, ship at any hour of the day, on any day of the year, including holidays. That’s flexibility. To place an order, visit sonicair.ups.com or call 1-800-451-4550.

Service Highlights Tracking: Information is available Hand-Carry Service: A dedicated Web-Enabled: Real-time quotes, online at sonicair.ups.com SonicAir courier will carry your ship- pickup and delivery options, online 24/7/365, or by calling ment from your door, on board the ordering and tracking, and account 1-800-451-4550. flight and to your final destination. management are available via Price based upon destination. Informed: Flight tracking information the Web at sonicair.ups.com. is available 30 minutes after sched- Aircraft Charter: We can arrange Fast Pickup: Usually within uled departure and 30 minutes prior for a chartered aircraft to transport 60 minutes of order placement. to scheduled arrival, so you know your shipment. Price based upon about any potential delay. destination. Guarantee: Visit sonicair.ups.com for guarantee details, service Reports: Detailed performance Declared Value for Carriage: availability, delivery time commit- reports for shipments are provided Available upon request. Call ments or to request a pickup. upon request at no additional charge. 1-800-451-4550 for details. Ease: For most shipments, simply Verification: We automatically Express Air Freight: Priority freight use your UPS account number contact you to confirm the time shipments delivered door-to-door. and sign the shipping document of delivery and provide the name provided by the courier at the time of the person who signed for it, of pickup. at no additional charge. Anywhere: Send to and from all Available Options U.S. addresses. (Please see page Door-to-Door: We pick up from 65 for UPS SonicAir international your door and deliver to the final service.) destination. Proactive: Proactive communi- Hold for Pickup: We pick up from cation of the shipment status your door, deliver to the destination is sent via e-mail, phone or fax, airport and hold for pickup by including any changes in the the recipient. delivery schedule. Proof of delivery is provided upon shipment arrival. PROCESS YOUR SHIPMENT 29

Domestic UPS SonicAir®

SAME-DAY SERVICE

UPS SONICAIR® SERVICES AND RATES Shipping Information – See sonicair.ups.com for Same-day Air Services Rates real-time quotes. Door-to-Door – 25 pounds or less. $179 – A fuel surcharge may apply We pick up from your door and deliver to the final destination. to UPS SonicAir shipments. See ups-scs.com for details. Hold for Pickup – 25 pounds or less. $160 We pick up from your door and deliver to the destination – Hazardous Materials are not airport and hold for pickup by the recipient. accepted in UPS SonicAir service. Additional Mileage – for pickup and/or delivery $2.30 per mile – UPS SonicAir is not available beyond 15 miles from the airport. at locations of The UPS StoreTM, Additional Weight – beyond 25 pounds. $1.30/pound UPS Customer Centers, UPS Drop Additional Airbill – commercial airline fee charged $85/50 pounds Boxes or any UPS Authorized for packages over 70 pounds or multiple pieces Shipping OutletSM. exceeding priority package guidelines. – Additional surcharges may apply. Express Air Freight – 100 pounds or more. $1.75-$3/pound Call 1-800-451-4550 for domestic Freight shipments delivered door-to-door. shipments. Hand Carry – a dedicated courier will carry your Call 1-800-451-4550 shipment from your door, on board the flight and to order to your final destination. Same-day Ground Services Rates Drive – includes first 15 miles up to 50 pounds. $55 Shipments picked up and delivered to recipient. Additional Mileage – for delivery beyond 15 miles. $2.30 per mile Additional Weight – beyond 50 pounds. $15/50 pounds Retrieval – includes first 15 miles up to 50 pounds. $55 We pick up from destination airport and deliver to the final destination. Express Ground Freight – 100 pounds or more. $1.75-$3/pound Freight shipments delivered door-to-door. Additional Fees and Services Rates After Hours – applies to pickup or delivery. $45 For pickup or delivery before 8:00 a.m. or after 8:00 p.m., Monday through Friday. Weekend – applies to pickup or delivery. $45 Holiday – for pickup or delivery on holidays, including $60 Christmas Day, Thanksgiving Day, New Year’s Day, July 4th, Labor Day, Memorial Day and Easter. Waiting Time $10 (per each 15-minute interval) Attempts – includes first 15 miles. $40 (plus any additional mileage) Interline Transfer – when direct flight is not available $130 and two separate airlines must be used. This does not refer to connecting flights on the same airline. Aircraft Charter Call 1-800-451-4550 to order 30

Domestic UPS Next Day Air ® Early A.M.®

GUARANTEED OVERNIGHT BY 8:00 A.M.*

Guaranteed on-time overnight delivery on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m. to most other U.S. cities, including Anchorage, Alaska. Optional verbal delivery confirmation.

Zones 142† 144† Zones 142† 144† Letter $44.50 $44.50 41 Lbs. $136.75 $136.75 1 Lbs. 54.25 54.25 42 139.00 139.00 2 56.75 56.75 43 140.75 140.75 3 59.50 59.50 44 142.75 142.75 4 62.00 62.00 45 144.75 144.75 5 64.50 64.50 46 146.75 146.75 6 66.75 66.75 47 148.50 148.50 7 69.25 69.25 48 150.50 150.50 8 71.75 71.75 49 152.50 152.50 9 74.00 74.00 50 154.50 154.50 10 76.50 76.50 51 156.75 156.75 11 78.75 78.75 52 159.00 159.00 12 80.75 80.75 53 161.25 161.25 13 82.75 82.75 54 163.50 163.50 14 84.75 84.75 55 165.50 165.50 15 87.00 87.00 56 167.75 167.75 16 89.25 89.25 57 170.50 170.50 17 91.00 91.00 58 173.00 173.00 18 92.75 92.75 59 175.50 175.50 19 94.50 94.50 60 178.25 178.25 20 96.50 96.50 61 180.75 180.75 21 98.25 98.25 62 183.50 183.50 22 100.00 100.00 63 186.50 186.50 23 101.50 101.50 64 189.25 189.25 24 103.00 103.00 65 192.00 192.00 25 104.50 104.50 66 194.75 194.75 26 106.50 106.50 67 197.50 197.50 27 108.25 108.25 68 200.25 200.25 28 110.00 110.00 69 203.00 203.00 29 111.75 111.75 70 205.75 205.75 30 113.75 113.75 71 208.25 208.25 31 116.00 116.00 72 210.75 210.75 32 118.00 118.00 73 213.50 213.50 33 120.00 120.00 74 216.50 216.50 34 122.00 122.00 75 219.50 219.50 35 124.25 124.25 76 222.00 222.00 36 126.25 126.25 77 224.75 224.75 37 128.25 128.25 78 227.25 227.25 38 130.50 130.50 79 229.75 229.75 39 132.75 132.75 80 232.75 232.75 40 134.75 134.75 PROCESS YOUR SHIPMENT 31

Domestic UPS Next Day Air ® Early A.M.®

GUARANTEED OVERNIGHT BY 8:00 A.M.* HAWAII RATES Zones 142† 144† Zones 142† 144† 81 Lbs. $235.25 $235.25 121 Lbs. $338.25 $338.25 82 238.00 238.00 122 340.75 340.75 83 240.75 240.75 123 343.00 343.00 84 243.25 243.25 124 345.75 345.75 85 246.00 246.00 125 348.75 348.75 See pages 90 to 113 86 248.50 248.50 126 351.50 351.50 for additional charges, 87 251.25 251.25 127 354.00 354.00 service restrictions 88 253.50 253.50 128 356.25 356.25 and general information. 89 256.25 256.25 129 359.00 359.00 – These UPS Next Day ® ® 90 259.25 259.25 130 361.50 361.50 Air Early A.M. rates also apply for ship- 91 262.00 262.00 131 363.75 363.75 ments from UPS Drop 92 264.75 264.75 132 366.50 366.50 Boxes. 93 267.25 267.25 133 369.00 369.00 – The Letter rate applies 94 270.00 270.00 134 371.50 371.50 only to shipments 95 272.75 272.75 135 374.00 374.00 sent in UPS Express 96 275.50 275.50 136 376.50 376.50 Envelope or UPS Letter packaging. 97 278.25 278.25 137 379.00 379.00 ® 98 280.75 280.75 138 381.50 381.50 **Visit UPS.com or call 1-800-PICK-UPS® 99 283.00 283.00 139 384.25 384.25 for guarantee details, 100 285.25 285.25 140 387.00 387.00 service availability, 101 287.75 287.75 141 389.50 389.50 delivery time commit- 102 290.00 290.00 142 391.75 391.75 ments or to request a pickup. 103 292.25 292.25 143 394.50 394.50 104 294.75 294.75 144 397.00 397.00 **For each package with a dimensional weight 105 297.25 297.25 145 399.75 399.75 of more than 150 106 299.75 299.75 146 402.50 402.50 pounds, multiply the 107 302.00 302.00 147 405.25 405.25 weight by the price 108 304.75 304.75 148 407.75 407.75 per pound and add $28.50. 109 307.25 307.25 149 410.25 410.25 110 310.00 310.00 150 413.25 413.25 †Service not available from all 111 312.75 312.75 Dimensional Weight origin ZIP Codes. See of More Than 150 Lbs.** 112 315.50 315.50 dailyrates.ups.com to Price Per 113 318.00 318.00 2.58 2.58 view your origin ZIP Pound 114 320.25 320.25 Code Zone Chart. 115 323.00 323.00 116 325.50 325.50 117 328.00 328.00 118 330.75 330.75 119 333.25 333.25 120 335.75 335.75 32

Domestic UPS Next Day Air ®

GUARANTEED OVERNIGHT BY 10:30 A.M.*

Guaranteed on-time delivery to all 50 states by 10:30 a.m., noon or end of the next business day, depending on destination. Some shipments to and from certain locations may require additional time in transit. Optional Saturday delivery is available to destinations where the weekday guaranteed delivery time is either 10:30 a.m. or noon. Saturday delivery guarantees delivery by 12:00 p.m. or 1:30 p.m. where the guaranteed weekday delivery time is 10:30 a.m. or noon, respectively. UPS Hundredweight Service® available. (See pages 52 and 53.)

Zones 12 142† 144† 146† Zones 12 142† 144† 146† Letter $7.25 $16.00 $16.00 $22.00 36 Lbs. $20.50 $97.75 $97.75 $108.25 1 Lbs. 7.75 25.75 25.75 36.25 37 21.00 99.75 99.75 110.25 2 8.50 28.25 28.25 39.00 38 21.25 102.00 102.00 112.50 3 9.25 31.00 31.00 41.75 39 21.50 104.25 104.25 114.75 4 9.75 33.50 33.50 44.00 40 21.75 106.25 106.25 116.75 5 10.50 36.00 36.00 46.25 41 22.25 108.25 108.25 119.00 6 10.75 38.25 38.25 48.75 42 22.50 110.50 110.50 121.00 7 11.00 40.75 40.75 51.50 43 22.75 112.25 112.25 123.00 8 11.25 43.25 43.25 53.75 44 23.00 114.25 114.25 124.75 9 11.50 45.50 45.50 56.00 45 23.25 116.25 116.25 127.00 10 12.00 48.00 48.00 58.50 46 23.50 118.25 118.25 129.00 11 12.25 50.25 50.25 60.75 47 23.75 120.00 120.00 131.00 12 12.50 52.25 52.25 62.75 48 24.00 122.00 122.00 132.75 13 13.00 54.25 54.25 65.00 49 24.50 124.00 124.00 134.50 14 13.25 56.25 56.25 67.00 50 25.00 126.00 126.00 136.50 15 13.50 58.50 58.50 69.25 51 25.50 128.25 128.25 138.75 16 14.00 60.75 60.75 71.25 52 26.00 130.50 130.50 141.00 17 14.25 62.50 62.50 73.00 53 26.25 132.75 132.75 143.00 18 14.50 64.25 64.25 75.00 54 26.75 135.00 135.00 145.50 19 14.75 66.00 66.00 76.50 55 27.25 137.00 137.00 147.75 20 15.00 68.00 68.00 78.50 56 27.50 139.25 139.25 150.25 21 15.50 69.75 69.75 80.00 57 27.75 142.00 142.00 152.75 22 15.75 71.50 71.50 81.75 58 28.00 144.50 144.50 155.00 23 16.00 73.00 73.00 83.25 59 28.25 147.00 147.00 157.50 24 16.50 74.50 74.50 85.00 60 28.50 149.75 149.75 160.25 25 16.75 76.00 76.00 86.75 61 28.75 152.25 152.25 162.75 26 17.00 78.00 78.00 88.50 62 29.00 155.00 155.00 165.50 27 17.25 79.75 79.75 90.25 63 29.25 158.00 158.00 168.50 28 17.50 81.50 81.50 92.00 64 29.75 160.75 160.75 171.25 29 17.75 83.25 83.25 94.00 65 30.25 163.50 163.50 174.00 30 18.00 85.25 85.25 96.25 66 30.75 166.25 166.25 177.00 31 18.50 87.50 87.50 98.25 67 31.25 169.00 169.00 179.75 32 18.75 89.50 89.50 100.25 68 32.25 171.75 171.75 182.25 33 19.00 91.50 91.50 102.00 69 33.00 174.50 174.50 185.25 34 19.25 93.50 93.50 104.25 70 33.75 177.25 177.25 188.00 35 19.75 95.75 95.75 106.25 PROCESS YOUR SHIPMENT 33

Domestic UPS Next Day Air ®

GUARANTEED OVERNIGHT BY 10:30 A.M.* HAWAII RATES Zones 12 142† 144† 146† Zones 12 142† 144† 146† 71 Lbs. $35.00 $179.75 $179.75 $190.75 116 Lbs. $50.50 $297.00 $297.00 $307.25 72 35.75 182.25 182.25 193.25 117 51.00 299.50 299.50 309.75 73 36.25 185.00 185.00 196.00 118 51.25 302.25 302.25 312.75 74 36.75 188.00 188.00 198.75 119 51.50 304.75 304.75 315.50 75 37.00 191.00 191.00 201.25 120 52.00 307.25 307.25 318.25 76 37.25 193.50 193.50 204.00 121 52.25 309.75 309.75 321.00 77 37.50 196.25 196.25 206.50 122 52.75 312.25 312.25 323.25 78 37.75 198.75 198.75 209.00 123 53.00 314.50 314.50 325.50 79 38.00 201.25 201.25 211.75 124 53.25 317.25 317.25 328.00 80 38.50 204.25 204.25 214.50 125 53.50 320.25 320.25 331.00 81 39.00 206.75 206.75 217.25 126 53.75 323.00 323.00 333.50 See pages 90 to 113 82 39.50 209.50 209.50 220.00 127 54.00 325.50 325.50 335.75 for additional charges, service restrictions 83 39.75 212.25 212.25 222.75 128 54.50 327.75 327.75 338.25 and general information. 84 40.00 214.75 214.75 225.25 129 54.75 330.50 330.50 340.75 – These UPS Next Day 85 40.50 217.50 217.50 228.00 130 55.00 333.00 333.00 343.25 Air® rates also apply 86 41.00 220.00 220.00 230.75 131 55.25 335.25 335.25 345.75 for shipments from 87 41.50 222.75 222.75 233.25 132 55.50 338.00 338.00 348.75 UPS Drop Boxes. 88 41.75 225.00 225.00 235.75 133 56.00 340.50 340.50 351.50 – The Letter rate applies 89 42.00 227.75 227.75 238.25 134 56.25 343.00 343.00 354.00 only to shipments 90 42.25 230.75 230.75 241.25 135 56.50 345.50 345.50 356.75 sent in UPS Express Envelope or UPS Letter 91 42.50 233.50 233.50 244.00 136 57.00 348.00 348.00 359.25 packaging. 92 43.00 236.25 236.25 246.50 137 57.50 350.50 350.50 361.75 **Visit UPS.com® or 93 43.25 238.75 238.75 249.25 138 58.00 353.00 353.00 364.25 call 1-800-PICK-UPS® 94 43.50 241.50 241.50 251.75 139 58.50 355.75 355.75 366.75 for guarantee details, 95 43.75 244.25 244.25 254.50 140 59.00 358.50 358.50 369.00 service availability, 96 44.00 247.00 247.00 257.50 141 59.50 361.00 361.00 371.50 delivery time commitments or to request 97 44.25 249.75 249.75 260.25 142 59.75 363.25 363.25 374.00 a pickup. 98 44.50 252.25 252.25 262.75 143 60.00 366.00 366.00 376.50 **For each package with 99 44.75 254.50 254.50 265.00 144 60.50 368.50 368.50 379.25 a dimensional weight 100 45.00 256.75 256.75 267.50 145 60.75 371.25 371.25 382.00 of more than 150 101 45.25 259.25 259.25 269.75 146 61.00 374.00 374.00 384.75 pounds, multiply the 102 45.75 261.50 261.50 272.00 147 61.25 376.75 376.75 387.50 weight by the price per pound. 103 46.00 263.75 263.75 274.25 148 61.50 379.25 379.25 390.25 104 46.50 266.25 266.25 276.75 149 61.75 381.75 381.75 393.00 †Service not available from all 105 47.00 268.75 268.75 279.25 150 62.00 384.75 384.75 395.75 origin ZIP Codes. See 106 47.50 271.25 271.25 282.00 Dimensional Weight of More Than 150 Lbs.** dailyrates.ups.com to Price Per 107 47.75 273.50 273.50 284.50 0.43 2.58 2.58 2.65 view your origin ZIP Pound 108 48.00 276.25 276.25 287.00 Code Zone Chart. 109 48.25 278.75 278.75 289.75 110 48.50 281.50 281.50 292.25 111 48.75 284.25 284.25 294.75 112 49.00 287.00 287.00 297.25 113 49.25 289.50 289.50 299.75 114 49.75 291.75 291.75 302.25 115 50.00 294.50 294.50 304.75 34

Domestic UPS Next Day Air Saver ®

GUARANTEED OVERNIGHT BY 3:00 P.M.*

Guaranteed on-time delivery by 3:00 p.m. or 4:30 p.m. the next business day to commercial destinations in the 48 contiguous states where UPS Next Day Air® delivery is committed by 10:30 a.m. or noon, respectively. Shipments to residential locations within the UPS Next Day Air Saver area are delivered by end of day. This service is not available to destinations where UPS Next Day Air is committed for end of day. Saturday delivery is not available for UPS Next Day Air Saver packages. UPS Hundredweight Service® available. (See pages 52 and 53.)

Zone 152† Zone 152† Zone 152† Letter $14.25 26 Lbs. $68.25 51 Lbs. $112.00 1 Lbs. 22.75 27 70.00 52 114.00 2 24.75 28 71.50 53 115.75 3 27.00 29 73.00 54 117.75 4 29.25 30 74.75 55 120.00 5 31.50 31 76.50 56 122.25 6 33.75 32 78.25 57 124.50 7 35.75 33 80.00 58 126.75 8 37.75 34 81.75 59 129.00 9 40.00 35 83.50 60 131.25 10 42.00 36 85.50 61 133.50 11 43.75 37 87.50 62 135.75 12 45.50 38 89.25 63 138.25 13 47.50 39 91.25 64 140.75 14 49.50 40 93.00 65 143.25 15 51.25 41 95.00 66 145.75 16 53.00 42 96.75 67 148.25 17 54.50 43 98.25 68 150.75 18 56.00 44 100.00 69 153.25 19 57.50 45 101.75 70 155.75 20 59.25 46 103.50 71 158.50 21 60.75 47 105.50 72 161.00 22 62.00 48 107.00 73 163.50 23 63.25 49 108.50 74 166.00 24 64.50 50 110.25 75 168.75 25 66.25 PROCESS YOUR SHIPMENT 35

Domestic UPS Next Day Air Saver ®

GUARANTEED OVERNIGHT BY 3:00 P.M.* HAWAII RATES Zone 152† Zone 152† Zone 152† See pages 90 to 113 76 Lbs. $171.25 106 Lbs. $240.50 136 Lbs. $306.75 for additional charges, 77 173.50 107 242.75 137 309.00 service restrictions 78 176.00 108 244.75 138 311.50 and general information. 79 178.25 109 246.75 139 313.50 – These UPS Next Day 80 180.75 110 249.25 140 315.50 Air Saver® rates also 81 183.25 111 251.50 141 317.50 apply for shipments from UPS Drop Boxes. 82 185.75 112 253.50 142 319.75 83 188.25 113 255.75 143 321.75 – The Letter rate applies only to shipments 84 190.50 114 258.00 144 324.00 sent in UPS Express 85 192.50 115 260.00 145 326.25 Envelope or UPS Letter 86 195.00 116 262.00 146 328.50 packaging. 87 197.00 117 264.25 147 331.00 **Visit UPS.com® or 88 199.00 118 266.50 148 333.25 call 1-800-PICK-UPS® 89 201.25 119 268.50 149 335.50 for guarantee details, service availability, 90 203.75 120 270.75 150 338.00 delivery time commit- 91 206.00 121 273.00 Dimensional Weight ments or to request 92 208.25 122 275.50 of More Than 150 Lbs.** a pickup. Price Per 93 210.25 123 277.75 2.27 Pound **For each package with 94 212.75 124 280.00 a dimensional weight 95 215.00 125 282.25 of more than 150 pounds, multiply the 96 217.25 126 284.50 weight by the price 97 219.50 127 286.50 per pound. 98 221.75 128 289.00 †Service not 99 224.00 129 291.25 available from all 100 226.25 130 293.50 origin ZIP Codes. See 101 228.75 131 295.75 dailyrates.ups.com to view your origin ZIP 102 231.25 132 297.75 Code Zone Chart. 103 233.75 133 300.00 104 236.00 134 302.25 105 238.00 135 304.50 36

Domestic UPS 2nd Day Air A.M.®

GUARANTEED TWO-DAY BY 12:00 P.M.*

Guaranteed on-time delivery by 12:00 p.m. on the second business day to metropolitan commercial destinations where UPS Next Day Air® delivery is committed by 10:30 a.m. Not available to residential destinations or where UPS Next Day Air delivery is committed by 12:00 p.m. or end of day. UPS 2nd Day Air A.M. service is available for delivery to most metropolitan commercial addresses throughout the 48 contiguous states. UPS Hundredweight Service® available. (See pages 52 and 53.)

Zone 18 Zone 18 Zone 18 Letter $11.20 31 Lbs. $61.90 61 Lbs. $104.30 1 Lbs. 12.00 32 63.50 62 105.80 2 13.80 33 64.90 63 107.30 3 15.70 34 66.50 64 108.60 4 17.70 35 68.10 65 109.90 5 19.70 36 69.50 66 111.30 6 21.90 37 71.10 67 112.70 7 24.10 38 72.60 68 114.20 8 26.30 39 74.30 69 115.70 9 28.40 40 75.80 70 117.20 10 30.40 41 77.10 71 118.90 11 32.50 42 78.50 72 120.40 12 34.40 43 79.80 73 122.00 13 36.10 44 81.10 74 123.30 14 37.70 45 82.50 75 124.60 15 39.40 46 84.10 76 125.80 16 40.80 47 85.60 77 127.10 17 42.20 48 87.20 78 128.70 18 43.50 49 88.90 79 130.20 19 44.70 50 90.30 80 131.70 20 46.10 51 91.50 81 133.20 21 47.50 52 92.80 82 134.70 22 48.90 53 94.00 83 136.20 23 50.10 54 95.10 84 137.70 24 51.40 55 96.40 85 139.30 25 52.80 56 97.60 86 140.90 26 54.20 57 98.80 87 142.60 27 55.70 58 100.10 88 144.30 28 57.20 59 101.30 89 146.00 29 58.80 60 102.70 90 147.70 30 60.40 PROCESS YOUR SHIPMENT 37

Domestic UPS 2nd Day Air A.M.®

GUARANTEED TWO-DAY BY 12:00 P.M.* HAWAII RATES Zone 18 Zone 18 Zone 18 See pages 90 to 113 91 Lbs. $149.30 116 Lbs. $187.80 141 Lbs. $228.40 for additional charges, 92 151.00 117 189.60 142 230.00 service restrictions 93 152.60 118 191.30 143 231.50 and general information. 94 154.10 119 192.90 144 233.10 – These UPS 2nd Day Air 95 155.60 120 194.50 145 234.60 A.M.® rates also apply 96 157.10 121 196.00 146 236.20 for shipments from UPS Drop Boxes. 97 158.60 122 197.60 147 237.90 98 160.00 123 199.10 148 239.70 – The Letter rate applies only to shipments 99 161.40 124 200.80 149 241.50 sent in UPS Express 100 162.70 125 202.30 150 243.30 Envelope or UPS Letter 101 164.10 126 203.90 Dimensional Weight packaging. of More Than 150 Lbs.** 102 165.60 127 205.40 **Visit UPS.com® or Price Per ® 103 166.90 128 207.00 1.64 call 1-800-PICK-UPS Pound 104 168.50 129 208.60 for guarantee details, service availability, 105 170.10 130 210.10 delivery time commit- 106 171.60 131 211.70 ments or to request 107 173.10 132 213.30 a pickup. 108 174.60 133 215.00 **For each package with 109 176.20 134 216.70 a dimensional weight 110 177.80 135 218.60 of more than 150 pounds, multiply the 111 179.70 136 220.40 weight by the price 112 181.50 137 222.00 per pound. 113 183.10 138 223.50 114 184.70 139 225.00 115 186.30 140 226.70 38

Domestic UPS 2nd Day Air®

GUARANTEED TWO-DAY*

Guaranteed delivery to the 48 contiguous states, Alaska and Puerto Rico by the end of the second business day. Some shipments to Alaska may require additional time in transit. UPS Hundredweight Service® available. (See pages 52 and 53.)

Zones 14 16 Zones 14 16 Zones 14 16 Letter $9.50 $16.70 26 Lbs. $48.40 $59.60 51 Lbs. $81.80 $92.70 1 Lbs. 10.70 22.20 27 49.80 60.90 52 82.90 93.90 2 12.30 24.00 28 51.20 62.30 53 84.00 94.90 3 14.00 25.60 29 52.70 63.80 54 85.10 96.00 4 15.70 27.20 30 54.10 65.20 55 86.20 97.10 5 17.50 29.00 31 55.40 66.60 56 87.40 98.20 6 19.50 31.00 32 56.80 68.00 57 88.60 99.40 7 21.40 32.80 33 58.10 69.40 58 89.80 100.40 8 23.30 34.80 34 59.50 70.80 59 90.80 101.60 9 25.20 36.60 35 60.90 72.10 60 92.10 102.90 10 27.10 38.60 36 62.30 73.40 61 93.50 104.30 11 29.00 40.40 37 63.70 74.70 62 94.70 105.60 12 30.70 42.10 38 65.10 76.00 63 96.10 107.00 13 32.20 43.60 39 66.50 77.30 64 97.30 108.30 14 33.80 45.00 40 67.90 78.70 65 98.30 109.40 15 35.30 46.40 41 69.20 80.10 66 99.40 110.50 16 36.60 47.70 42 70.30 81.30 67 100.70 111.70 17 37.80 49.00 43 71.40 82.50 68 102.00 113.00 18 39.00 50.10 44 72.50 83.60 69 103.40 114.40 19 40.00 51.20 45 73.70 84.90 70 104.80 115.70 20 41.10 52.30 46 75.10 86.20 71 106.10 117.00 21 42.20 53.40 47 76.50 87.50 72 107.50 118.40 22 43.40 54.60 48 77.90 88.90 73 108.80 119.70 23 44.60 55.80 49 79.30 90.20 74 110.00 120.90 24 45.80 57.00 50 80.50 91.40 75 111.20 122.10 25 47.10 58.30 40

Domestic

UPS Ground Commercial

GUARANTEED DAY-DEFINITE*

Guaranteed day-definite delivery to the 48 contiguous states, Alaska and Puerto Rico. UPS Hundredweight Service® available. (See pages 52 and 53.)

Zones 2 3 4 5 6 7 8 9† 10† 11† 1 Lbs. $5.35 $5.41 $5.46 $5.52 $5.57 $5.62 $5.67 $8.83 $15.99 $9.10 2 5.79 5.84 5.90 5.95 6.00 6.05 6.11 10.23 18.52 10.50 3 6.70 6.82 6.98 7.03 7.08 7.13 7.24 11.72 21.21 11.90 4 7.62 7.78 8.01 8.11 8.16 8.22 8.39 13.12 23.06 13.29 5 8.60 8.81 9.03 9.25 9.30 9.35 9.52 14.69 24.58 14.87 6 9.63 9.89 10.12 10.33 10.43 10.54 10.71 16.36 26.28 16.53 7 10.71 11.03 11.20 11.41 11.57 11.68 11.90 18.02 27.80 18.19 8 11.84 12.17 12.28 12.54 12.70 12.87 13.09 19.50 29.50 19.77 9 12.98 13.25 13.41 13.68 13.85 14.06 14.27 21.17 31.02 21.43 10 14.06 14.33 14.50 14.81 15.03 15.20 15.47 22.74 32.72 23.09 11 15.09 15.35 15.58 15.90 16.17 16.28 16.61 24.32 34.24 24.67 12 16.11 16.33 16.66 16.93 17.25 17.31 17.74 25.80 35.68 26.15 13 17.09 17.25 17.74 18.01 18.28 18.34 18.82 27.29 36.95 27.46 14 18.01 18.17 18.82 19.09 19.30 19.36 19.90 28.51 38.14 28.69 15 18.92 19.09 19.90 20.12 20.38 20.45 20.98 29.65 39.33 29.91 16 19.80 20.07 20.93 21.15 21.53 21.58 22.11 30.53 40.43 31.05 17 20.65 21.03 21.91 22.17 22.71 22.76 23.26 31.40 41.53 32.10 18 21.58 22.01 22.81 23.19 23.90 24.01 24.39 32.54 42.46 33.15 19 22.49 22.99 23.69 24.22 25.04 25.31 25.52 33.76 43.39 34.02 20 23.36 23.96 24.54 25.25 26.12 26.55 26.65 34.81 44.33 34.90 21 24.17 24.92 25.47 26.28 27.20 27.74 27.79 35.77 45.26 35.86 22 24.92 25.85 26.39 27.25 28.28 28.87 28.94 36.65 46.28 36.91 23 25.69 26.71 27.30 28.23 29.36 29.95 30.07 37.52 47.29 37.87 24 26.45 27.53 28.17 29.15 30.44 30.98 31.20 38.22 48.31 38.92 25 27.25 28.28 29.04 30.02 31.47 31.96 32.29 39.18 49.41 40.06 26 28.06 29.04 29.85 30.88 32.50 32.93 33.37 40.15 50.51 41.11 27 28.87 29.79 30.61 31.74 33.52 33.91 34.40 41.02 51.62 42.33 28 29.74 30.56 31.42 32.60 34.55 34.88 35.43 41.98 52.80 43.47 29 30.56 31.31 32.23 33.47 35.53 35.85 36.44 43.03 54.07 44.78 30 31.42 32.12 33.04 34.33 36.51 36.83 37.41 43.91 55.26 45.92 31 32.23 32.99 33.85 35.20 37.47 37.80 38.39 44.87 56.45 47.06 32 32.99 33.85 34.66 36.02 38.39 38.72 39.32 45.83 57.63 48.28 33 33.74 34.66 35.48 36.77 39.27 39.58 40.17 46.97 58.82 49.42 34 34.45 35.43 36.28 37.47 40.07 40.40 40.99 48.02 60.00 50.64 35 35.10 36.13 37.10 38.24 40.83 41.15 41.80 48.89 61.11 51.78 36 35.69 36.77 37.86 38.94 41.53 41.96 42.61 49.86 62.21 52.92 37 36.28 37.36 38.67 39.64 42.18 42.78 43.36 51.08 63.31 54.14 38 36.93 37.96 39.42 40.35 42.78 43.59 44.06 52.22 64.41 55.28 39 37.53 38.61 40.17 41.05 43.36 44.39 44.77 53.35 65.51 56.41 40 38.11 39.27 40.93 41.70 43.96 45.21 45.47 54.40 66.70 57.64 PROCESS YOUR SHIPMENT 41

Domestic

UPS Ground Commercial

GUARANTEED DAY-DEFINITE* HAWAII RATES Zones 2 3 4 5 6 7 8 9† 10† 11† 41 Lbs. $38.72 $39.90 $41.63 $42.39 $44.56 $46.02 $46.17 $55.45 $67.89 $58.69 42 39.32 40.55 42.33 43.10 45.14 46.83 46.94 56.59 68.90 59.65 43 39.90 41.20 43.04 43.80 45.75 47.64 47.75 57.81 69.92 60.61 44 40.50 41.85 43.74 44.50 46.35 48.46 48.56 58.95 70.85 61.58 45 41.10 42.51 44.44 45.21 46.94 49.26 49.42 60.18 71.95 62.62 46 41.70 43.10 45.09 45.91 47.53 50.08 50.29 61.14 73.06 63.85 47 42.28 43.69 45.75 46.55 48.18 50.88 51.16 62.19 74.16 64.99 48 42.93 44.29 46.40 47.15 48.83 51.70 52.02 63.15 75.34 66.21 49 43.59 44.88 47.05 47.75 49.48 52.51 52.89 64.11 76.45 67.44 50 44.19 45.47 47.69 48.34 50.08 53.32 53.74 65.25 77.46 68.49 51 44.77 46.02 48.34 48.99 50.67 54.07 54.62 66.30 78.56 69.62 52 45.32 46.61 48.99 49.64 51.26 54.83 55.43 67.35 79.58 70.50 53 45.85 47.20 49.64 50.29 51.91 55.59 56.23 68.49 80.43 71.37 54 46.35 47.80 50.29 50.99 52.61 56.35 57.06 69.53 81.36 72.33 55 46.83 48.40 50.94 51.75 53.32 57.11 57.86 70.58 82.29 73.30 56 47.32 48.99 51.58 52.51 53.97 57.81 58.67 71.46 83.23 74.26 57 47.86 49.59 52.24 53.27 54.72 58.51 59.42 72.60 84.24 75.31 58 48.40 50.18 52.89 53.97 55.54 59.22 60.12 73.82 85.09 76.18 59 48.88 50.72 53.48 54.62 56.35 59.92 60.83 74.96 86.11 77.06 60 49.42 51.26 54.07 55.26 57.11 60.57 61.53 76.18 87.21 78.19 61 49.91 51.75 54.62 55.85 57.86 61.20 62.18 77.32 88.39 79.42 62 50.45 52.24 55.15 56.40 58.56 61.80 62.83 78.54 89.50 80.47 63 50.94 52.73 55.64 56.88 59.22 62.40 63.43 79.68 90.68 81.69 64 51.42 53.21 56.13 57.37 59.87 62.93 63.96 80.82 91.78 82.65 65 51.91 53.69 56.56 57.86 60.45 63.48 64.51 82.04 92.72 83.53 66 52.35 54.13 56.99 58.34 61.00 64.02 65.04 83.18 93.65 84.49 Note: All UPS Ground hazardous materials 67 52.78 54.62 57.37 58.89 61.60 64.56 65.59 84.40 94.67 85.54 destined for the 68 53.15 55.05 57.76 59.49 62.13 65.04 66.13 85.54 95.77 86.68 48 contiguous states, 69 53.53 55.54 58.07 60.07 62.61 65.54 66.67 86.68 96.95 87.90 Alaska and Puerto Rico 70 53.92 56.03 58.40 60.67 63.11 66.02 67.21 87.90 98.06 89.04 must be prepared in accordance with Air 71 54.29 56.45 58.67 61.20 63.59 66.45 67.75 89.21 99.16 90.18 Dangerous Goods 72 54.67 56.88 58.94 61.75 64.09 66.84 68.24 90.61 100.34 91.40 requirements. 73 55.05 57.32 59.22 62.30 64.56 67.21 68.73 91.93 101.45 92.45 See pages 90 to 113 74 55.43 57.76 59.54 62.83 65.04 67.60 69.16 93.24 102.46 93.50 for additional charges, 75 55.80 58.19 59.87 63.32 65.54 67.98 69.59 94.46 103.48 94.46 service restrictions 76 56.18 58.61 60.24 63.81 66.02 68.35 69.97 95.60 104.58 95.51 and general information. 77 56.62 59.04 60.62 64.29 66.51 68.73 70.35 96.74 105.68 96.65 *Visit UPS.com® or ® 78 57.06 59.54 61.05 64.79 67.00 69.16 70.73 97.87 106.78 97.79 call 1-800-PICK-UPS for guarantee details, 79 57.53 60.07 61.48 65.22 67.48 69.59 71.17 99.01 107.97 98.92 service availability, 80 58.02 60.67 61.98 65.70 67.92 70.03 71.59 100.32 109.24 100.15 delivery time commit- 81 58.56 61.27 62.46 66.19 68.41 70.46 72.08 101.46 110.43 101.28 ments or to request 82 59.10 61.85 63.01 66.62 68.88 70.89 72.57 102.68 111.62 102.42 a pickup. 83 59.69 62.46 63.54 67.10 69.38 71.32 73.11 103.82 112.80 103.65 †Zone 9 is Alaska 84 60.30 63.06 64.14 67.60 69.86 71.76 73.65 104.96 113.90 104.70 Metro, Zone 10 is Alaska Extended and 85 60.83 63.59 64.73 68.03 70.30 72.25 74.24 106.18 115.09 105.92 Zone 11 is Puerto Rico. 42

Domestic

UPS Ground Commercial

GUARANTEED DAY-DEFINITE*

Zones 2 3 4 5 6 7 8 9† 10† 11† 86 Lbs. $61.38 $64.14 $65.32 $68.51 $70.78 $72.73 $74.84 $107.32 $116.19 $107.06 87 61.90 64.62 65.92 69.00 71.27 73.28 75.44 108.46 117.29 108.19 88 62.46 65.17 66.51 69.49 71.76 73.82 75.98 109.68 118.56 109.51 89 63.01 65.70 67.10 69.97 72.25 74.36 76.52 110.82 119.67 110.64 90 63.54 66.25 67.70 70.46 72.73 74.90 77.06 112.22 121.02 112.04 91 64.09 66.78 68.29 70.94 73.21 75.44 77.60 113.53 122.46 113.44 92 64.62 67.33 68.88 71.48 73.70 75.98 78.14 114.67 123.90 114.67 93 65.17 67.87 69.49 72.08 74.19 76.52 78.69 115.89 125.17 115.80 94 65.70 68.41 70.09 72.73 74.73 77.00 79.22 117.03 126.36 116.94 95 66.25 68.95 70.68 73.43 75.27 77.54 79.77 118.08 127.46 118.08 96 66.78 69.49 71.27 74.08 75.81 78.03 80.30 119.21 128.56 119.21 97 67.33 70.03 71.87 74.67 76.35 78.51 80.85 120.35 129.50 120.18 98 67.87 70.57 72.46 75.32 76.89 79.00 81.32 121.40 130.51 121.23 99 68.41 71.11 73.05 75.92 77.43 79.49 81.87 122.54 131.62 122.36 100 68.95 71.59 73.65 76.45 77.92 79.97 82.40 123.50 132.55 123.33 101 69.49 72.08 74.19 76.95 78.41 80.41 82.95 124.73 133.73 124.55 102 70.03 72.57 74.73 77.43 78.89 80.90 83.43 125.86 134.84 125.69 103 70.57 73.05 75.27 77.86 79.39 81.32 83.98 127.00 136.02 126.82 104 71.11 73.54 75.81 78.36 79.87 81.82 84.51 128.22 137.04 127.96 105 71.65 74.03 76.35 78.79 80.35 82.25 85.01 129.36 138.14 129.10 106 72.19 74.52 76.89 79.27 80.85 82.73 85.54 130.59 139.24 130.24 107 72.73 75.00 77.43 79.77 81.32 83.23 86.03 131.72 140.34 131.37 108 73.28 75.49 77.98 80.30 81.82 83.66 86.57 132.86 141.45 132.51 109 73.82 75.98 78.51 80.79 82.30 84.14 87.12 134.26 142.80 133.91 110 74.36 76.45 79.06 81.32 82.78 84.56 87.60 135.57 144.16 135.31 111 74.90 76.95 79.59 81.87 83.28 85.06 88.14 136.80 145.51 136.62 112 75.44 77.43 80.14 82.35 83.81 85.49 88.63 137.93 146.78 137.76 113 75.98 77.92 80.67 82.83 84.36 85.97 89.17 139.07 147.97 138.89 114 76.52 78.41 81.22 83.33 84.89 86.47 89.71 140.29 149.16 140.12 115 77.06 78.89 81.75 83.81 85.44 86.95 90.25 141.43 150.26 141.26 116 77.60 79.44 82.30 84.31 85.97 87.44 90.74 142.83 151.62 142.66 117 78.14 79.97 82.83 84.74 86.52 87.98 91.28 143.97 152.89 143.97 118 78.69 80.52 83.38 85.22 87.06 88.47 91.77 145.10 153.99 145.10 119 79.22 81.05 83.93 85.72 87.55 89.01 92.31 146.33 155.09 146.24 120 79.77 81.60 84.46 86.19 88.03 89.55 92.85 147.47 156.19 147.29 PROCESS YOUR SHIPMENT 43

Domestic

UPS Ground Commercial

GUARANTEED DAY-DEFINITE* HAWAII RATES Zones 2 3 4 5 6 7 8 9† 10† 11† 121 Lbs. $80.30 $82.13 $85.01 $86.67 $88.52 $90.09 $93.39 $148.69 $157.38 $148.43 122 80.85 82.68 85.54 87.22 89.01 90.58 93.88 150.00 158.65 149.83 123 81.38 83.23 86.09 87.70 89.43 91.06 94.42 151.14 159.92 150.96 124 81.93 83.76 86.62 88.25 89.92 91.60 94.96 152.54 161.28 152.36 125 82.46 84.31 87.17 88.79 90.41 92.09 95.45 153.68 162.46 153.50 126 83.01 84.84 87.70 89.33 90.95 92.63 95.99 154.90 163.56 154.55 127 83.54 85.39 88.25 89.81 91.44 93.11 96.53 156.04 164.75 155.86 128 84.09 85.92 88.79 90.31 91.93 93.60 97.07 157.35 166.02 157.17 129 84.64 86.47 89.33 90.74 92.47 94.14 97.55 158.57 167.21 158.40 130 85.17 87.00 89.87 91.22 93.01 94.63 98.08 159.71 168.39 159.54 Note: All UPS Ground 131 85.72 87.55 90.41 91.71 93.55 95.12 98.63 160.94 169.67 160.67 hazardous materials 132 86.25 88.08 90.95 92.14 94.09 95.66 99.16 162.25 170.94 162.07 destined for the 133 86.80 88.63 91.49 92.63 94.63 96.15 99.66 163.38 172.21 163.21 48 contiguous states, 134 87.33 89.17 92.03 93.11 95.17 96.63 100.19 164.78 173.56 164.61 Alaska and Puerto Rico must be prepared in 135 87.88 89.71 92.57 93.60 95.71 97.12 100.74 166.10 175.00 166.01 accordance with Air 136 88.41 90.25 93.11 94.09 96.25 97.66 101.22 167.32 176.36 167.32 Dangerous Goods 137 88.96 90.79 93.65 94.63 96.79 98.15 101.77 168.46 177.63 168.37 requirements. 138 89.50 91.33 94.19 95.17 97.33 98.69 102.30 169.59 178.73 169.51 See pages 90 to 113 139 90.04 91.87 94.74 95.66 97.88 99.23 102.85 170.82 179.92 170.73 for additional charges, 140 90.58 92.41 95.28 96.20 98.41 99.77 103.38 172.13 181.19 172.04 service restrictions and general information. 141 91.12 92.95 95.82 96.74 98.96 100.32 103.88 173.36 182.55 173.44 ® 142 91.66 93.49 96.36 97.23 99.49 100.85 104.41 174.49 183.73 174.58 *Visit UPS.com or call 1-800-PICK-UPS® 143 92.20 94.04 96.90 97.71 100.04 101.40 104.96 175.63 184.92 175.63 for guarantee details, 144 92.74 94.58 97.44 98.20 100.57 101.98 105.49 176.85 186.11 176.85 service availability, 145 93.28 95.12 97.98 98.69 101.12 102.53 105.99 177.99 187.21 177.99 delivery time commit- 146 93.82 95.66 98.52 99.16 101.65 103.13 106.52 179.39 188.56 179.39 ments or to request a pickup. 147 94.36 96.20 99.06 99.66 102.20 103.66 107.07 180.53 189.75 180.62 148 94.90 96.74 99.61 100.14 102.75 104.21 107.60 181.84 191.11 181.93 †Zone 9 is Alaska Metro, Zone 10 is 149 95.45 97.28 100.14 100.63 103.28 104.79 108.15 183.24 192.38 183.33 Alaska Extended and 150 95.99 97.82 100.69 101.12 103.83 105.34 108.69 184.55 193.65 184.64 Zone 11 is Puerto Rico. 44

Domestic

UPS Ground Residential

GUARANTEED DAY-DEFINITE*

Guaranteed day-definite delivery to the 48 contiguous states, Alaska and Puerto Rico. UPS Hundredweight Service® available. (See pages 52 and 53.)

Zones2345678 9† 10† 11† 1 Lbs. $6.85 $6.91 $6.96 $7.02 $7.07 $7.12 $7.17 $10.33 $17.49 $10.60 2 7.29 7.34 7.40 7.45 7.50 7.55 7.61 11.73 20.02 12.00 3 8.20 8.32 8.48 8.53 8.58 8.63 8.74 13.22 22.71 13.40 4 9.12 9.28 9.51 9.61 9.66 9.72 9.89 14.62 24.56 14.79 5 10.10 10.31 10.53 10.75 10.80 10.85 11.02 16.19 26.08 16.37 6 11.13 11.39 11.62 11.83 11.93 12.04 12.21 17.86 27.78 18.03 7 12.21 12.53 12.70 12.91 13.07 13.18 13.40 19.52 29.30 19.69 8 13.34 13.67 13.78 14.04 14.20 14.37 14.59 21.00 31.00 21.27 9 14.48 14.75 14.91 15.18 15.35 15.56 15.77 22.67 32.52 22.93 10 15.56 15.83 16.00 16.31 16.53 16.70 16.97 24.24 34.22 24.59 11 16.59 16.85 17.08 17.40 17.67 17.78 18.11 25.82 35.74 26.17 12 17.61 17.83 18.16 18.43 18.75 18.81 19.24 27.30 37.18 27.65 13 18.59 18.75 19.24 19.51 19.78 19.84 20.32 28.79 38.45 28.96 14 19.51 19.67 20.32 20.59 20.80 20.86 21.40 30.01 39.64 30.19 15 20.42 20.59 21.40 21.62 21.88 21.95 22.48 31.15 40.83 31.41 16 21.30 21.57 22.43 22.65 23.03 23.08 23.61 32.03 41.93 32.55 17 22.15 22.53 23.41 23.67 24.21 24.26 24.76 32.90 43.03 33.60 18 23.08 23.51 24.31 24.69 25.40 25.51 25.89 34.04 43.96 34.65 19 23.99 24.49 25.19 25.72 26.54 26.81 27.02 35.26 44.89 35.52 20 24.86 25.46 26.04 26.75 27.62 28.05 28.15 36.31 45.83 36.40 21 25.67 26.42 26.97 27.78 28.70 29.24 29.29 37.27 46.76 37.36 22 26.42 27.35 27.89 28.75 29.78 30.37 30.44 38.15 47.78 38.41 23 27.19 28.21 28.80 29.73 30.86 31.45 31.57 39.02 48.79 39.37 24 27.95 29.03 29.67 30.65 31.94 32.48 32.70 39.72 49.81 40.42 25 28.75 29.78 30.54 31.52 32.97 33.46 33.79 40.68 50.91 41.56 26 29.56 30.54 31.35 32.38 34.00 34.43 34.87 41.65 52.01 42.61 27 30.37 31.29 32.11 33.24 35.02 35.41 35.90 42.52 53.12 43.83 28 31.24 32.06 32.92 34.10 36.05 36.38 36.93 43.48 54.30 44.97 29 32.06 32.81 33.73 34.97 37.03 37.35 37.94 44.53 55.57 46.28 30 32.92 33.62 34.54 35.83 38.01 38.33 38.91 45.41 56.76 47.42 31 33.73 34.49 35.35 36.70 38.97 39.30 39.89 46.37 57.95 48.56 32 34.49 35.35 36.16 37.52 39.89 40.22 40.82 47.33 59.13 49.78 33 35.24 36.16 36.98 38.27 40.77 41.08 41.67 48.47 60.32 50.92 34 35.95 36.93 37.78 38.97 41.57 41.90 42.49 49.52 61.50 52.14 35 36.60 37.63 38.60 39.74 42.33 42.65 43.30 50.39 62.61 53.28 36 37.19 38.27 39.36 40.44 43.03 43.46 44.11 51.36 63.71 54.42 37 37.78 38.86 40.17 41.14 43.68 44.28 44.86 52.58 64.81 55.64 38 38.43 39.46 40.92 41.85 44.28 45.09 45.56 53.72 65.91 56.78 39 39.03 40.11 41.67 42.55 44.86 45.89 46.27 54.85 67.01 57.91 40 39.61 40.77 42.43 43.20 45.46 46.71 46.97 55.90 68.20 59.14 PROCESS YOUR SHIPMENT 45

Domestic

UPS Ground Residential

GUARANTEED DAY-DEFINITE* HAWAII RATES Zones2345678 9† 10† 11† 41 Lbs. $40.22 $41.40 $43.13 $43.89 $46.06 $47.52 $47.67 $56.95 $69.39 $60.19 42 40.82 42.05 43.83 44.60 46.64 48.33 48.44 58.09 70.40 61.15 43 41.40 42.70 44.54 45.30 47.25 49.14 49.25 59.31 71.42 62.11 44 42.00 43.35 45.24 46.00 47.85 49.96 50.06 60.45 72.35 63.08 45 42.60 44.01 45.94 46.71 48.44 50.76 50.92 61.68 73.45 64.12 46 43.20 44.60 46.59 47.41 49.03 51.58 51.79 62.64 74.56 65.35 47 43.78 45.19 47.25 48.05 49.68 52.38 52.66 63.69 75.66 66.49 48 44.43 45.79 47.90 48.65 50.33 53.20 53.52 64.65 76.84 67.71 49 45.09 46.38 48.55 49.25 50.98 54.01 54.39 65.61 77.95 68.94 50 45.69 46.97 49.19 49.84 51.58 54.82 55.24 66.75 78.96 69.99 51 46.27 47.52 49.84 50.49 52.17 55.57 56.12 67.80 80.06 71.12 52 46.82 48.11 50.49 51.14 52.76 56.33 56.93 68.85 81.08 72.00 53 47.35 48.70 51.14 51.79 53.41 57.09 57.73 69.99 81.93 72.87 54 47.85 49.30 51.79 52.49 54.11 57.85 58.56 71.03 82.86 73.83 55 48.33 49.90 52.44 53.25 54.82 58.61 59.36 72.08 83.79 74.80 56 48.82 50.49 53.08 54.01 55.47 59.31 60.17 72.96 84.73 75.76 57 49.36 51.09 53.74 54.77 56.22 60.01 60.92 74.10 85.74 76.81 58 49.90 51.68 54.39 55.47 57.04 60.72 61.62 75.32 86.59 77.68 59 50.38 52.22 54.98 56.12 57.85 61.42 62.33 76.46 87.61 78.56 60 50.92 52.76 55.57 56.76 58.61 62.07 63.03 77.68 88.71 79.69 61 51.41 53.25 56.12 57.35 59.36 62.70 63.68 78.82 89.89 80.92 62 51.95 53.74 56.65 57.90 60.06 63.30 64.33 80.04 91.00 81.97 63 52.44 54.23 57.14 58.38 60.72 63.90 64.93 81.18 92.18 83.19 64 52.92 54.71 57.63 58.87 61.37 64.43 65.46 82.32 93.28 84.15 65 53.41 55.19 58.06 59.36 61.95 64.98 66.01 83.54 94.22 85.03 66 53.85 55.63 58.49 59.84 62.50 65.52 66.54 84.68 95.15 85.99 Note: All UPS Ground hazardous materials 67 54.28 56.12 58.87 60.39 63.10 66.06 67.09 85.90 96.17 87.04 destined for the 68 54.65 56.55 59.26 60.99 63.63 66.54 67.63 87.04 97.27 88.18 48 contiguous states, 69 55.03 57.04 59.57 61.57 64.11 67.04 68.17 88.18 98.45 89.40 Alaska and Puerto Rico 70 55.42 57.53 59.90 62.17 64.61 67.52 68.71 89.40 99.56 90.54 must be prepared in accordance with Air 71 55.79 57.95 60.17 62.70 65.09 67.95 69.25 90.71 100.66 91.68 Dangerous Goods 72 56.17 58.38 60.44 63.25 65.59 68.34 69.74 92.11 101.84 92.90 requirements. 73 56.55 58.82 60.72 63.80 66.06 68.71 70.23 93.43 102.95 93.95 See pages 90 to 113 74 56.93 59.26 61.04 64.33 66.54 69.10 70.66 94.74 103.96 95.00 for additional charges, 75 57.30 59.69 61.37 64.82 67.04 69.48 71.09 95.96 104.98 95.96 service restrictions 76 57.68 60.11 61.74 65.31 67.52 69.85 71.47 97.10 106.08 97.01 and general information. 77 58.12 60.54 62.12 65.79 68.01 70.23 71.85 98.24 107.18 98.15 *Visit UPS.com® or ® 78 58.56 61.04 62.55 66.29 68.50 70.66 72.23 99.37 108.28 99.29 call 1-800-PICK-UPS for guarantee details, 79 59.03 61.57 62.98 66.72 68.98 71.09 72.67 100.51 109.47 100.42 service availability, 80 59.52 62.17 63.48 67.20 69.42 71.53 73.09 101.82 110.74 101.65 delivery time commit- 81 60.06 62.77 63.96 67.69 69.91 71.96 73.58 102.96 111.93 102.78 ments or to request 82 60.60 63.35 64.51 68.12 70.38 72.39 74.07 104.18 113.12 103.92 a pickup. 83 61.19 63.96 65.04 68.60 70.88 72.82 74.61 105.32 114.30 105.15 †Zone 9 is Alaska 84 61.80 64.56 65.64 69.10 71.36 73.26 75.15 106.46 115.40 106.20 Metro, Zone 10 is Alaska Extended and 85 62.33 65.09 66.23 69.53 71.80 73.75 75.74 107.68 116.59 107.42 Zone 11 is Puerto Rico. 46

Domestic

UPS Ground Residential

GUARANTEED DAY-DEFINITE*

Zones2345678 9† 10† 11† 86 Lbs. $62.88 $65.64 $66.82 $70.01 $72.28 $74.23 $76.34 $108.82 $117.69 $108.56 87 63.40 66.12 67.42 70.50 72.77 74.78 76.94 109.96 118.79 109.69 88 63.96 66.67 68.01 70.99 73.26 75.32 77.48 111.18 120.06 111.01 89 64.51 67.20 68.60 71.47 73.75 75.86 78.02 112.32 121.17 112.14 90 65.04 67.75 69.20 71.96 74.23 76.40 78.56 113.72 122.52 113.54 91 65.59 68.28 69.79 72.44 74.71 76.94 79.10 115.03 123.96 114.94 92 66.12 68.83 70.38 72.98 75.20 77.48 79.64 116.17 125.40 116.17 93 66.67 69.37 70.99 73.58 75.69 78.02 80.19 117.39 126.67 117.30 94 67.20 69.91 71.59 74.23 76.23 78.50 80.72 118.53 127.86 118.44 95 67.75 70.45 72.18 74.93 76.77 79.04 81.27 119.58 128.96 119.58 96 68.28 70.99 72.77 75.58 77.31 79.53 81.80 120.71 130.06 120.71 97 68.83 71.53 73.37 76.17 77.85 80.01 82.35 121.85 131.00 121.68 98 69.37 72.07 73.96 76.82 78.39 80.50 82.82 122.90 132.01 122.73 99 69.91 72.61 74.55 77.42 78.93 80.99 83.37 124.04 133.12 123.86 100 70.45 73.09 75.15 77.95 79.42 81.47 83.90 125.00 134.05 124.83 101 70.99 73.58 75.69 78.45 79.91 81.91 84.45 126.23 135.23 126.05 102 71.53 74.07 76.23 78.93 80.39 82.40 84.93 127.36 136.34 127.19 103 72.07 74.55 76.77 79.36 80.89 82.82 85.48 128.50 137.52 128.32 104 72.61 75.04 77.31 79.86 81.37 83.32 86.01 129.72 138.54 129.46 105 73.15 75.53 77.85 80.29 81.85 83.75 86.51 130.86 139.64 130.60 106 73.69 76.02 78.39 80.77 82.35 84.23 87.04 132.09 140.74 131.74 107 74.23 76.50 78.93 81.27 82.82 84.73 87.53 133.22 141.84 132.87 108 74.78 76.99 79.48 81.80 83.32 85.16 88.07 134.36 142.95 134.01 109 75.32 77.48 80.01 82.29 83.80 85.64 88.62 135.76 144.30 135.41 110 75.86 77.95 80.56 82.82 84.28 86.06 89.10 137.07 145.66 136.81 111 76.40 78.45 81.09 83.37 84.78 86.56 89.64 138.30 147.01 138.12 112 76.94 78.93 81.64 83.85 85.31 86.99 90.13 139.43 148.28 139.26 113 77.48 79.42 82.17 84.33 85.86 87.47 90.67 140.57 149.47 140.39 114 78.02 79.91 82.72 84.83 86.39 87.97 91.21 141.79 150.66 141.62 115 78.56 80.39 83.25 85.31 86.94 88.45 91.75 142.93 151.76 142.76 116 79.10 80.94 83.80 85.81 87.47 88.94 92.24 144.33 153.12 144.16 117 79.64 81.47 84.33 86.24 88.02 89.48 92.78 145.47 154.39 145.47 118 80.19 82.02 84.88 86.72 88.56 89.97 93.27 146.60 155.49 146.60 119 80.72 82.55 85.43 87.22 89.05 90.51 93.81 147.83 156.59 147.74 120 81.27 83.10 85.96 87.69 89.53 91.05 94.35 148.97 157.69 148.79 PROCESS YOUR SHIPMENT 47

Domestic

UPS Ground Residential

GUARANTEED DAY-DEFINITEDAY-DEFINITE* HAWAII RATES Zones2345678 9† 10† 11† 121 Lbs. $81.80 $83.63 $86.51 $88.17 $90.02 $91.59 $94.89 $150.19 $158.88 $149.93 122 82.35 84.18 87.04 88.72 90.51 92.08 95.38 151.50 160.15 151.33 123 82.88 84.73 87.59 89.20 90.93 92.56 95.92 152.64 161.42 152.46 124 83.43 85.26 88.12 89.75 91.42 93.10 96.46 154.04 162.78 153.86 125 83.96 85.81 88.67 90.29 91.91 93.59 96.95 155.18 163.96 155.00 126 84.51 86.34 89.20 90.83 92.45 94.13 97.49 156.40 165.06 156.05 127 85.04 86.89 89.75 91.31 92.94 94.61 98.03 157.54 166.25 157.36 128 85.59 87.42 90.29 91.81 93.43 95.10 98.57 158.85 167.52 158.67 129 86.14 87.97 90.83 92.24 93.97 95.64 99.05 160.07 168.71 159.90 130 86.67 88.50 91.37 92.72 94.51 96.13 99.58 161.21 169.89 161.04 131 87.22 89.05 91.91 93.21 95.05 96.62 100.13 162.44 171.17 162.17 Note: All UPS Ground hazardous materials 132 87.75 89.58 92.45 93.64 95.59 97.16 100.66 163.75 172.44 163.57 destined for the 133 88.30 90.13 92.99 94.13 96.13 97.65 101.16 164.88 173.71 164.71 48 contiguous states, 134 88.83 90.67 93.53 94.61 96.67 98.13 101.69 166.28 175.06 166.11 Alaska and Puerto Rico 135 89.38 91.21 94.07 95.10 97.21 98.62 102.24 167.60 176.50 167.51 must be prepared in accordance with Air 136 89.91 91.75 94.61 95.59 97.75 99.16 102.72 168.82 177.86 168.82 Dangerous Goods 137 90.46 92.29 95.15 96.13 98.29 99.65 103.27 169.96 179.13 169.87 requirements. 138 91.00 92.83 95.69 96.67 98.83 100.19 103.80 171.09 180.23 171.01 See pages 90 to 113 139 91.54 93.37 96.24 97.16 99.38 100.73 104.35 172.32 181.42 172.23 for additional charges, 140 92.08 93.91 96.78 97.70 99.91 101.27 104.88 173.63 182.69 173.54 service restrictions 141 92.62 94.45 97.32 98.24 100.46 101.82 105.38 174.86 184.05 174.94 and general information. 142 93.16 94.99 97.86 98.73 100.99 102.35 105.91 175.99 185.23 176.08 *Visit UPS.com® or ® 143 93.70 95.54 98.40 99.21 101.54 102.90 106.46 177.13 186.42 177.13 call 1-800-PICK-UPS for guarantee details, 144 94.24 96.08 98.94 99.70 102.07 103.48 106.99 178.35 187.61 178.35 service availability, 145 94.78 96.62 99.48 100.19 102.62 104.03 107.49 179.49 188.71 179.49 delivery time commit- 146 95.32 97.16 100.02 100.66 103.15 104.63 108.02 180.89 190.06 180.89 ments or to request 147 95.86 97.70 100.56 101.16 103.70 105.16 108.57 182.03 191.25 182.12 a pickup. 148 96.40 98.24 101.11 101.64 104.25 105.71 109.10 183.34 192.61 183.43 †Zone 9 is Alaska 149 96.95 98.78 101.64 102.13 104.78 106.29 109.65 184.74 193.88 184.83 Metro, Zone 10 is Alaska Extended and 150 97.49 99.32 102.19 102.62 105.33 106.84 110.19 186.05 195.15 186.14 Zone 11 is Puerto Rico. PROCESS YOUR SHIPMENT 39

Domestic UPS 2nd Day Air®

GUARANTEED TWO-DAY* HAWAII RATES Zones 14 16 Zones 14 16 Zones 14 16 See pages 90 to 113 76 Lbs. $112.50 $123.40 106 Lbs. $153.30 $164.30 136 Lbs. $196.60 $208.10 for additional charges, 77 113.80 124.70 107 154.70 165.60 137 198.00 209.60 service restrictions 78 115.10 126.00 108 156.10 166.90 138 199.30 210.90 and general information. 79 116.40 127.40 109 157.70 168.50 139 200.70 212.30 – These UPS 2nd Day 80 117.80 128.90 110 159.30 170.10 140 202.20 213.80 Air® rates also apply 81 119.20 130.30 111 160.80 171.70 141 203.80 215.40 for shipments from UPS Drop Boxes. 82 120.50 131.70 112 162.10 173.20 142 205.30 216.80 83 121.90 133.10 113 163.40 174.60 143 206.70 218.20 – The Letter rate applies only to shipments 84 123.20 134.40 114 164.80 176.00 144 208.10 219.60 sent in UPS Express 85 124.60 135.80 115 166.20 177.30 145 209.40 220.90 Envelope or UPS Letter 86 126.00 137.10 116 167.80 178.90 146 211.00 222.50 packaging. 87 127.40 138.40 117 169.30 180.40 147 212.60 223.90 **Visit UPS.com® or 88 128.90 139.90 118 170.70 181.70 148 214.20 225.50 call 1-800-PICK-UPS® 89 130.30 141.20 119 172.10 183.00 149 215.80 227.00 for guarantee details, service availability, 90 131.90 142.80 120 173.50 184.30 150 217.40 228.50 delivery time commit- 91 133.50 144.50 121 174.80 185.70 Dimensional Weight ments or to request 92 134.90 146.20 122 176.30 187.20 of More Than 150 Lbs.** a pickup. Price Per 93 136.20 147.70 123 177.80 188.70 1.46 1.54 Pound **For each package with 94 137.50 149.10 124 179.40 190.30 a dimensional weight 95 138.80 150.40 125 180.80 191.70 of more than 150 pounds, multiply the 96 140.10 151.70 126 182.10 193.00 weight by the price 97 141.30 152.80 127 183.60 194.40 per pound. 98 142.60 154.00 128 185.10 195.90 99 143.90 155.30 129 186.50 197.30 100 145.10 156.40 130 187.80 198.70 101 146.50 157.80 131 189.10 200.20 102 147.80 159.10 132 190.60 201.70 103 149.20 160.50 133 191.90 203.20 104 150.50 161.70 134 193.50 204.80 105 151.90 163.00 135 195.10 206.50 48

Domestic

UPS Ground Commercial (Intra-Oahu)

GUARANTEED DAY-DEFINITE*

Prompt, next-business-day delivery is available for customers located within Oahu.

Zones 1 2 Zones 1 2 Zones 1 2 1 Lbs. $3.25 $4.69 26 Lbs. $4.60 $6.20 51 Lbs. $6.13 $8.00 2 3.34 4.80 27 4.65 6.24 52 6.23 8.16 3 3.42 4.92 28 4.69 6.28 53 6.36 8.30 4 3.49 5.04 29 4.73 6.33 54 6.47 8.45 5 3.57 5.14 30 4.77 6.38 55 6.58 8.58 6 3.65 5.23 31 4.82 6.42 56 6.71 8.71 7 3.71 5.33 32 4.86 6.46 57 6.81 8.87 8 3.77 5.40 33 4.90 6.50 58 6.92 9.01 9 3.82 5.46 34 4.95 6.54 59 7.05 9.17 10 3.88 5.51 35 5.01 6.58 60 7.15 9.32 11 3.93 5.56 36 5.05 6.62 61 7.26 9.48 12 3.99 5.60 37 5.09 6.67 62 7.39 9.62 13 4.04 5.65 38 5.14 6.72 63 7.49 9.78 14 4.08 5.70 39 5.18 6.76 64 7.60 9.93 15 4.12 5.74 40 5.22 6.81 65 7.72 10.07 16 4.16 5.78 41 5.28 6.87 66 7.83 10.24 17 4.20 5.82 42 5.34 6.94 67 7.94 10.38 18 4.25 5.86 43 5.40 7.04 68 8.04 10.55 19 4.30 5.90 44 5.47 7.13 69 8.17 10.70 20 4.34 5.94 45 5.54 7.23 70 8.28 10.87 21 4.38 5.99 46 5.63 7.34 71 13.16 15.64 22 4.42 6.04 47 5.72 7.47 72 16.35 19.46 23 4.46 6.08 48 5.81 7.59 73 19.53 22.64 24 4.51 6.12 49 5.91 7.74 74 22.71 25.82 25 4.55 6.16 50 6.03 7.87 75 23.77 27.42 PROCESS YOUR SHIPMENT 49

Domestic

UPS Ground Commercial (Intra-Oahu)

GUARANTEED DAY-DEFINITE* HAWAII RATES Zones 1 2 Zones 1 2 Zones 1 2 76 Lbs. $24.58 $28.21 101 Lbs. $35.71 $38.62 126 Lbs. $43.99 $47.90 77 25.32 28.75 102 36.03 38.99 127 44.37 48.27 78 26.01 29.27 103 36.35 39.36 128 44.74 48.64 79 26.65 29.81 104 36.67 39.73 129 45.11 49.01 80 27.23 30.34 105 36.99 40.10 130 45.48 49.39 81 27.76 30.87 106 37.31 40.47 131 45.85 49.76 82 28.29 31.35 107 37.63 40.84 132 46.23 50.13 83 28.82 31.82 108 37.95 41.21 133 46.60 50.50 84 29.35 32.25 109 38.27 41.58 134 46.97 50.88 85 29.88 32.67 110 38.59 41.96 135 47.34 51.25 86 30.36 33.05 111 38.91 42.33 136 47.71 51.62 87 30.78 33.42 112 39.23 42.70 137 48.08 51.99 88 31.15 33.79 113 39.53 43.08 138 48.46 52.36 89 31.53 34.16 114 39.85 43.45 139 48.83 52.73 90 31.90 34.53 115 40.17 43.82 140 49.20 53.10 91 32.27 34.90 116 40.49 44.19 141 49.57 53.47 92 32.64 35.27 117 40.81 44.56 142 49.94 53.84 See pages 90 to 113 for additional charges, 93 33.01 35.64 118 41.13 44.93 143 50.31 54.21 service restrictions 94 33.38 36.01 119 41.45 45.30 144 50.68 54.58 and general information. 95 33.76 36.38 120 41.77 45.67 145 51.05 54.96 *Visit UPS.com® or 96 34.13 36.75 121 42.14 46.04 146 51.42 55.34 call 1-800-PICK-UPS® 97 34.45 37.13 122 42.51 46.42 147 51.79 55.71 for guarantee details, 98 34.77 37.51 123 42.88 46.79 148 52.16 56.08 service availability, delivery time commit- 99 35.08 37.88 124 43.25 47.16 149 52.54 56.45 ments or to request 100 35.40 38.25 125 43.62 47.53 150 52.92 56.82 a pickup. 50

Domestic

UPS Ground Residential (Intra-Oahu)

GUARANTEED DAY-DEFINITE*

Prompt, next-business-day delivery is available for customers located within Oahu.

Zones 1 2 Zones 1 2 Zones 1 2 1 Lbs. $4.75 $6.19 26 Lbs. $6.10 $7.70 51 Lbs. $7.63 $9.50 2 4.84 6.30 27 6.15 7.74 52 7.73 9.66 3 4.92 6.42 28 6.19 7.78 53 7.86 9.80 4 4.99 6.54 29 6.23 7.83 54 7.97 9.95 5 5.07 6.64 30 6.27 7.88 55 8.08 10.08 6 5.15 6.73 31 6.32 7.92 56 8.21 10.21 7 5.21 6.83 32 6.36 7.96 57 8.31 10.37 8 5.27 6.90 33 6.40 8.00 58 8.42 10.51 9 5.32 6.96 34 6.45 8.04 59 8.55 10.67 10 5.38 7.01 35 6.51 8.08 60 8.65 10.82 11 5.43 7.06 36 6.55 8.12 61 8.76 10.98 12 5.49 7.10 37 6.59 8.17 62 8.89 11.12 13 5.54 7.15 38 6.64 8.22 63 8.99 11.28 14 5.58 7.20 39 6.68 8.26 64 9.10 11.43 15 5.62 7.24 40 6.72 8.31 65 9.22 11.57 16 5.66 7.28 41 6.78 8.37 66 9.33 11.74 17 5.70 7.32 42 6.84 8.44 67 9.44 11.88 18 5.75 7.36 43 6.90 8.54 68 9.54 12.05 19 5.80 7.40 44 6.97 8.63 69 9.67 12.20 20 5.84 7.44 45 7.04 8.73 70 9.78 12.37 21 5.88 7.49 46 7.13 8.84 71 14.66 17.14 22 5.92 7.54 47 7.22 8.97 72 17.85 20.96 23 5.96 7.58 48 7.31 9.09 73 21.03 24.14 24 6.01 7.62 49 7.41 9.24 74 24.21 27.32 25 6.05 7.66 50 7.53 9.37 75 25.27 28.92 PROCESS YOUR SHIPMENT 51

Domestic

UPS Ground Residential (Intra-Oahu)

GUARANTEED DAY-DEFINITE* HAWAII RATES Zones 1 2 Zones 1 2 Zones 1 2 76 Lbs. $26.08 $29.71 101 Lbs. $37.21 $40.12 126 Lbs. $45.49 $49.40 77 26.82 30.25 102 37.53 40.49 127 45.87 49.77 78 27.51 30.77 103 37.85 40.86 128 46.24 50.14 79 28.15 31.31 104 38.17 41.23 129 46.61 50.51 80 28.73 31.84 105 38.49 41.60 130 46.98 50.89 81 29.26 32.37 106 38.81 41.97 131 47.35 51.26 82 29.79 32.85 107 39.13 42.34 132 47.73 51.63 83 30.32 33.32 108 39.45 42.71 133 48.10 52.00 84 30.85 33.75 109 39.77 43.08 134 48.47 52.38 85 31.38 34.17 110 40.09 43.46 135 48.84 52.75 86 31.86 34.55 111 40.41 43.83 136 49.21 53.12 87 32.28 34.92 112 40.73 44.20 137 49.58 53.49 88 32.65 35.29 113 41.03 44.58 138 49.96 53.86 89 33.03 35.66 114 41.35 44.95 139 50.33 54.23 90 33.40 36.03 115 41.67 45.32 140 50.70 54.60 91 33.77 36.40 116 41.99 45.69 141 51.07 54.97 92 34.14 36.77 117 42.31 46.06 142 51.44 55.34 See pages 90 to 113 for additional charges, 93 34.51 37.14 118 42.63 46.43 143 51.81 55.71 service restrictions 94 34.88 37.51 119 42.95 46.80 144 52.18 56.08 and general information. 95 35.26 37.88 120 43.27 47.17 145 52.55 56.46 *Visit UPS.com® or 96 35.63 38.25 121 43.64 47.54 146 52.92 56.84 call 1-800-PICK-UPS® 97 35.95 38.63 122 44.01 47.92 147 53.29 57.21 for guarantee details, 98 36.27 39.01 123 44.38 48.29 148 53.66 57.58 service availability, delivery time commit- 99 36.58 39.38 124 44.75 48.66 149 54.04 57.95 ments or to request 100 36.90 39.75 125 45.12 49.03 150 54.42 58.32 a pickup. 52

Domestic UPS Hundredweight Service®

GUARANTEED ON-SCHEDULE DELIVERY*

An ideal alternative to traditional LTL (Less-Than-Truckload) service for shipments weighing less than 1,000 pounds, UPS Hundredweight Service is designed for shipments UPS classifies as Less-Than-PalletLoadSM. With Hundredweight Service, there’s no need for pallets, no extra charge for guaranteed on-schedule delivery, and no worries, as each package has its own address label and unique tracking number.

How to Determine the Charge

1. Choose the UPS service option of Hundredweight units. Multiply the shipment charges at both the (Next Day Air, Ground, etc.). the number of Hundredweight shipment-billed weight and at Refer to your UPS Zone Chart units by the Shipment Rate Per 500 pounds, compare them and to determine the appropriate zone. Hundredweight Unit shown on bill the lower of the two. the rate chart for the appropriate 2. Determine the shipment’s billable For shipments weighing over 1,000 service, shipment-billed-weight weight by totaling the billable pounds, please contact UPS Supply level and zone to calculate the weights of the individual packages Chain SolutionsSM toll-free at shipping charge. in the shipment. Refer to the 1-800-742-5727 for additional “Determine Weight and Size” See the chart on page 53 freight options. section on pages 20 to 22. for applicable UPS Ground UPS Hundredweight Hundredweight minimum charges. 3. For UPS Next Day Air®, UPS Service Notes Next Day Air Saver®, UPS 2nd Day UPS Hundredweight – Available only to customers Air A.M.® and UPS 2nd Day Air®, ServiceQualifications receiving a daily UPS pickup. multiply the shipment’s billable – Packages addressed to a single – No Saturday delivery fee for weight by the Rate Per Pound consignee at one location within UPS Next Day Air Hundredweight shown on the rate chart for the the 50 states on the same day. shipments. appropriate service, shipment- – Total shipment billable weight of billed-weight level and zone – UPS Next Day Air® Early A.M.® 100 pounds or more for each UPS to calculate the shipping charge. is not available. Next Day Air, UPS Next Day Air The minimum charge for a UPS Saver, UPS 2nd Day Air A.M. – Delivery Area Surcharge does Next Day Air, UPS Next Day Air or UPS 2nd Day Air shipment. not apply. Saver, UPS 2nd Day Air A.M. – Total shipment actual weight or UPS 2nd Day Air Hundredweight – Residential Surcharge does of 200 pounds or more for each shipment will be based on an not apply. UPS Ground shipment. average weight of 10 pounds per package. Some shipments less than 500 pounds may be more economically For UPS Ground, divide the rated as 500 pounds. The UPS billing shipment’s billable weight by system will automatically compute 100 to determine the number PROCESS YOUR SHIPMENT 53

Domestic UPS Hundredweight Service®

GUARANTEED ON-SCHEDULE DELIVERY* HAWAII RATES UPS Air Services Hundredweight Shipment Rates Per Pound Zones 14 16 18 142 144 146 152 UPS 2nd Day Air® UPS 2nd Day UPS Next Day U.S. 48/Alaska UPS 2nd Day Air Air A.M. UPS Next Day Air® UPS Next Day Air® UPS Next Day Air Air Saver Metro/Puerto Rico Alaska Extended U.S. 48 U.S. 48 Alaska Metro Alaska Extended U.S. 48 100 to 499 Lbs. $2.09 $2.31 $2.42 $3.03 $3.13 $3.41 $2.64 500 to 999 Lbs. 2.02 2.23 2.34 2.93 3.02 3.30 2.56 1,000 Lbs. or more 2.05 2.26 2.37 2.96 3.06 3.33 2.59 UPS Ground Hundredweight Shipment Rates Per Hundredweight Unit Zones234567891011 Alaska Alaska Puerto U.S. 48 U.S. 48 U.S. 48 U.S. 48 U.S. 48 U.S. 48 U.S. 48 Metro Extended Rico 200 to 499 Lbs. $50.50 $54.36 $65.32 $72.00 $80.90 $87.11 $92.02 $135.00 $245.00 $137.00 500 to 999 Lbs. 46.98 50.56 60.91 67.22 75.58 81.13 85.77 125.32 227.45 127.19 1,000 Lbs. or more 48.03 51.51 62.11 68.56 77.03 82.72 87.48 127.58 231.53 129.47

UPS Ground – Minimum Charge† Zones234567891011 Alaska Alaska Puerto U.S. 48 U.S. 48 U.S. 48 U.S. 48 U.S. 48 U.S. 48 U.S. 48 Metro Extended Rico Minimum Charge $100.00 $100.00 $125.00 $125.00 $125.00 $125.00 $125.00 $225.00 $275.00 $225.00

See pages 90 to 113 for additional charges, service restrictions and general information. Refer to page 111 for UPS Hundredweight Service® restrictions. *Visit UPS.com® or call 1-800-PICK-UPS® for guarantee details, service availability, delivery time commitments or to request a pickup. †The minimum charge per shipment for UPS Ground Hundredweight appears in the Minimum Charge chart, or it will be based on an average weight of 15 pounds per package, whichever is greater. 54

Export Determine the Zone

INTERNATIONAL EXPORT SHIPMENTS

To find the destination zone that may apply to certain destinations – Billing options matches the service option you in that country. Extended Area – Service notes want to use, consult the Worldwide destinations are subject to change. – Commodity classifications Zone Chart on pages 55 to 59 For the most current information, (call for details) (except UPS SonicAir®). For exports refer to UPS.com® or call to Canada, use the Canada Zone 1-800-782-7892. – Prohibited articles Chart on pages 61 to 63. – Points served Visit UPS.com/globaladvisor or UPS WorldShip®, UPS Internet contact the International Customer – UPS locations Shipping, UPS CampusShipTM or Service Center at 1-800-782-7892 – Export documentation a UPS OnLine® Compatible vendor for information regarding interna- shipping system will automatically tional shipments, including: determine the zone for you. – Service options When a zone is highlighted with – Time in transit a box, an Extended Area Surcharge – Guarantee details

UPS Worldwide Express PlusSM and UPS Worldwide ExpressSM 1. Locate the destination country on the Worldwide Zone Chart beginning on the next page. Destination Zones 2. Locate the zone for UPS Worldwide Express Plus or UPS Express Express Expedited Worldwide Express. Express Plus is not available when Plus a zone number is not shown in the appropriate column. Ireland, Republic of 901 901 605 Example: Israel 905 For an Express shipment from anywhere in the United Italy (includes Vatican City) 901 901 605 States to Italy, the zone is 901 . Express Plus service is available to major business centers in Italy, and the zone is also 901 .

UPS Worldwide ExpeditedSM 1. Locate the destination country on the Worldwide Zone Chart beginning on the next page. Destination Zones 2. Locate the zone for UPS Worldwide Expedited. Express Express Expedited The service is not available when a zone number Plus is not shown in the appropriate column. Ireland, Republic of 901 901 605 Example: Israel 905 For an Expedited shipment to the Republic of Ireland, Italy (includes Vatican City) 901 901 605 the zone is 605. PROCESS YOUR SHIPMENT 55

Export Worldwide Zone Chart

INTERNATIONAL EXPORT SHIPMENTS z Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus Plus Albania 907 Botswana 908 Algeria 907 Brazil 906 610 American Samoa 907 British Virgin Islands 902 Andorra 907 607 Brunei 905 Angola 908 Bulgaria 907 Anguilla 902 Burkina Faso 908 Antigua and Barbuda 902 Burundi 908 Argentina 906 610 Cambodia 907 Armenia 907 Cameroon 908 Aruba 902 Canada For Canada’s zone chart, Australia 904 608 see pages 60 to 63.

Austria 903 903 607 Canary Islands (Spain) 903 Azerbaijan 907 Cape Verde Island 908 Azores (Portugal) 903 Cayman Islands 902 Bahamas 902 Central African Republic 908 Bahrain 905 Chad 908 Bangladesh 905 Channel Islands 903 607 Barbados 902 Chile 906 610 Belarus 907 China, People’s Republic of 904 608 Belgium 901 901 605 Colombia 906 610 Belize 906 Congo, Democratic Benin 908 Republic of 908 Visit Bermuda 902 Congo, Republic of 908 UPS.com/globaladvisor or contact the Bhutan 905 Cook Islands 907 International Customer Bolivia 906 Costa Rica 906 610 Service Center at Bonaire (Netherlands Antilles) 902 Côte d’Ivoire (Ivory Coast) 908 1-800-782-7892 for information regarding 907 Bosnia 907 Croatia international shipments. 56

Export Worldwide Zone Chart

INTERNATIONAL EXPORT SHIPMENTS

Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus Plus Curaçao (Netherlands Antilles) 902 Great Britain (see United Kingdom) Cyprus 905 Greece 903 607

Czech Republic 907 610 Greenland (Denmark) 903 Denmark 903 903 607 Grenada 902 Djibouti 908 Guadeloupe 902 Dominica 902 Guam 904 Dominican Republic 902 606 Guatemala 906 610

East Timor (Timor-Leste) 905 Guinea 908 Ecuador 906 610 Guinea-Bissau 908 Egypt 905 Guyana 906 El Salvador 906 610 Haiti 902

England (United Kingdom) 901 901 605 Holland (Netherlands) 901 901 605 Equatorial Guinea 908 Honduras 906 610 Eritrea 908 Hong Kong 901 606 Estonia 907 610 Hungary 907 610 Ethiopia 908 Iceland 903

Faeroe Islands (Denmark) 903 India 905 608 Fiji 907 Indonesia 904 608 Finland 903 607 Iraq 905 France 901 901 605 Ireland, Republic of 901 901 605 French Guiana 906 Israel 905

French Polynesia 907 Italy (includes Vatican City) 901 901 605

Gabon 908 Ivory Coast (Côte d’Ivoire) 908 Gambia 908 Jamaica 902 Georgia 907 Japan 901 606 Germany 901 901 605 Jordan 905 Ghana 908 Kazakhstan 907 Gibraltar 907 Kenya 908 PROCESS YOUR SHIPMENT 57

Export Worldwide Zone Chart

INTERNATIONAL EXPORT SHIPMENTS

Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus Plus Kiribati 907 Micronesia, 907 Federated States of Korea, South 904 608 Moldova 907 Kosrae (Micronesia, 907 Federated States of) Monaco 901 605 Kuwait 905 Mongolia 904 Kyrgyzstan 907 Montserrat 902 Laos 907 Morocco 907 Latvia 907 610 Mozambique 908 Lebanon 905 Namibia 908 Lesotho 908 Nepal 905

Liberia 908 Netherlands (Holland) 901 901 605 Liechtenstein 903 607 Netherlands Antilles 902 Lithuania 907 610 New Caledonia 907 Luxembourg 901 901 605 New Zealand 904 Macau 901 606 Nicaragua 906 610 Macedonia 907 Niger 908 Madagascar 908 Nigeria 908 Madeira (Portugal) 903 Norfolk Island 907 Malawi 908 Northern Ireland 901 605 Malaysia 904 608 (United Kingdom) Maldives 907 Northern Mariana Islands 907 Mali 908 Norway 903 607

Malta 907 Oman 905 Visit Marshall Islands 907 Pakistan 905 UPS.com/globaladvisor or contact the Martinique 902 Palau 907 International Customer Mauritania 908 Panama 906 610 Service Center at Mauritius 908 Papua New Guinea 907 1-800-782-7892 for information regarding 84 74 Mexico Paraguay 906 international shipments. 58

Export Worldwide Zone Chart

INTERNATIONAL EXPORT SHIPMENTS

Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus Plus Peru 906 610 Sierra Leone 908 Philippines 904 608 Singapore 901 606 Poland 907 610 Slovakia 907 610

Ponape (Micronesia, 907 Slovenia 907 610 Federated States of) Solomon Islands 907 Portugal 903 903 607 South Africa 908 Puerto Rico See the UPS domestic rates Spain 903 903 607 beginning on page 30. Sri Lanka 905 Qatar 905 St. Barthélemy 902 Réunion 908 (Guadeloupe) Romania 907 St. Christopher 902 (St. Kitts and Nevis) Rota (Northern 907 Mariana Islands) St. Croix 902 (U.S. Virgin Islands) Russia 907 St. Eustatius 902 Rwanda 908 (Netherlands Antilles) Saba 902 St. John 902 (Netherlands Antilles) (U.S. Virgin Islands) Saipan (Northern 907 Mariana Islands) St. Kitts and Nevis 902 San Marino 901 605 St. Lucia 902 Saudi Arabia 905 St. Maarten 902 (Netherlands Antilles) Scotland 901 605 (United Kingdom) St. Martin (Guadeloupe) 902 Senegal 908 St. Thomas 902 (U.S. Virgin Islands) Serbia and 907 Montenegro St. Vincent 902 (formerly Yugoslavia) and the Grenadines Seychelles 908 Suriname 906 PROCESS YOUR SHIPMENT 59

Export Worldwide Zone Chart

INTERNATIONAL EXPORT SHIPMENTS

Destination Zones Destination Zones Express Express Expedited Express Express Expedited Plus Plus Swaziland 908 Union Island (St. Vincent 902 and the Grenadines) Sweden 903 903 607 United Arab Emirates 905 Switzerland 903 903 607 United Kingdom 901 901 605 Tahiti (French Polynesia) 907 Uruguay 906 Taiwan 901 606 U.S. Virgin Islands 902 Tajikistan 907 Tanzania 908 Uzbekistan 907 Thailand 904 608 Vanuatu 907

Timor-Leste (East Timor) 905 Vatican City (Italy) 901 901 605

Tinian (Northern 907 Venezuela 906 610 Mariana Islands) Vietnam 904 Togo 908 Virgin Gorda 902 Tonga 907 (British Virgin Islands)

Tortola 902 Wales (United Kingdom) 901 605 (British Virgin Islands) Wallis and Futuna Islands 907 Trinidad and Tobago 902 Western Samoa 907 Truk (Micronesia, 907 Federated States of) Yap (Micronesia, 907 Federated States of) Tunisia 907 Yemen 905 Turkey 905 607 Yugoslavia Visit Turkmenistan 907 (see Serbia and Montenegro) UPS.com/globaladvisor Turks and Caicos Islands 902 or contact the Zaïre (Congo, 908 International Customer Democratic Republic of) Tuvalu 907 Service Center at Uganda 908 Zambia 908 1-800-782-7892 for information regarding 907 Zimbabwe 908 Ukraine international shipments. 60

To Canada Determine the Zone

EXPORT SHIPMENTS

Where is your package going in Canada? Use the Canada Zone Chart to determine the destination zone for the international service option (except UPS SonicAir®) you’ve chosen.

When a zone is highlighted with a box, an Extended Area Surcharge may apply. For the most current information, refer to UPS.com® or call 1-800-782-7892. UPS WorldShip®, UPS Internet Shipping, UPS CampusShipTM or a UPS OnLine® Compatible vendor shipping system will automatically determine the zone for you.

UPS Worldwide Express PlusSM, UPS Worldwide ExpressSM and UPS Worldwide ExpeditedSM

1. Use the first three characters of the destination postal code, and refer to the Canada Zone Chart. 2. Locate the zone for the selected service option.

Examples: Examples: For an Express Plus or Express For an Express Plus or Express shipment from anywhere in the shipment from anywhere in United States to Eastern Passage, the United States to St. John’s, Nova Scotia, B3G 1G9, Canada, Newfoundland, A1E 4T9, Canada, the zone is 81 . the zone is 82. For an Expedited shipment from For an Expedited shipment from anywhere in the United States to anywhere in the United States to the same address, the zone is 71 . the same address, the zone is 72.

Destination Provinces Express and Territories Plus* and Expedited Express First three characters of the destination postal code

*To determine Newfoundland whether UPS A0A - A0Z 81 71 Worldwide Express PlusSM A1A - A1N 82 72 service is A1P - A9Z 81 71 available to your Nova Scotia destination B0A - B2T 81 71 postal code, refer to B2V - B3B 82 72 UPS.com® B3C - B3G 81 71 or call B3H - B4B 82 72 1-800-782-7892. PROCESS YOUR SHIPMENT 61

Export Canada Zone Chart

EXPORT SHIPMENTS

Destination Provinces Express Destination Provinces Express and Territories Plus* and Expedited and Territories Plus* and Expedited Express Express First three characters of the First three characters of the destination postal code destination postal code

Newfoundland Quebec (cont.) A0A - A0Z 81 71 G0X - G0Z 82 72 A1A - A1N 82 72 G1A - G3A 81 71 A1P - A9Z 81 71 G3B - G3K 82 72

Nova Scotia G3L - G4P 82 72 G4R - G4S 81 71 B0A - B2T 81 71 B2V - B3B 82 72 G4T - G4V 82 72 81 71 B3C - B3G 81 71 G4W - G4Z B3H - B4B 82 72 G5A 82 72 B4C - B9Z 81 71 G5B - G5T 81 71 G5V - G6A 82 72 Prince Edward Island G6B 81 71 C0A - C0Z 81 71 G6C - G6J 82 72 C1A - C1E 82 72 G6K 81 71 C1G - C9Z 81 71 G6L - G6T 82 72 New Brunswick G6V - G6Z 81 71 E0A - E0Z 81 71 G7A 81 71

E1A - E1G 82 72 G7B - G8P 81 71 E1H - E2G 81 71 G8R - G8S 82 72 E2H - E2S 82 72 G8T - G9Z 82 72 E2T - E2Z 81 71 H0A - H0L 81 71 E3A - E3E 82 72 H0M 81 71 E3G - E9Z 81 71 H0N - H9Z 81 71 Quebec J0A - J0L 82 72 G0A 82 72 J0M 81 71 *To determine whether G0B - G0J 81 71 J0N - J0V 82 72 UPS Worldwide Express PlusSM service is avail- G0K - G0L 82 72 J0W - J0Z 81 71 able to your destination G0M - G0S 82 72 J1A - J3C 82 72 postal code, refer ® G0T - G0W 81 71 J3E 81 71 to UPS.com or call 1-800-782-7892. 62

Export Canada Zone Chart

EXPORT SHIPMENTS

Quebec (cont.) Ontario (cont.) J3G - J3S 82 72 L4M - L4R 82 72 J3T - J3V 81 71 L4S - L9T 81 71 J3W - J3X 82 72 L9V - L9Z 82 72 J3Y - J5R 81 71 M0A - M9Z 81 71 J5S - J5X 82 72 N0A - N1A 82 72 J5Y - J7H 81 71 N1B - N2Y 81 71 J7J - J7N 82 72 N2Z 82 72 J7P - J7W 81 71 N3A - N3V 81 71 J7X - J8N 82 72 N3W - N5T 82 72 J8P - J9C 81 71 N5V - N6N 81 71 J9E 82 72 N6P - N8M 82 72 J9G - J9J 82 72 N8N - N9K 81 71 J9K - J9Z 81 71 N9L - N9Z 82 72 Ontario P0A - P0Z 81 71 K0A - K0H 82 72 P1A - P2M 82 72

K0J 81 71 P2N 81 71 K0K - K0Z 82 72 P2P - P3K 82 72 K1A - K4A 81 71 P3L 81 71 K4B - K7T 82 72 P3M 82 72 K7V - K8H 82 72 P3N - P3P 81 71 K8J - L1E 82 72 P3R - P4M 82 72 L1F - L1Z 81 71 P4N - P4R 81 71 L2A - L2C 82 72 P4S - P4Z 82 72 L2E - L2W 81 71 P5A 81 71 L2X - L3N 82 72 P5B - P5M 82 72 L3P - L3T 81 71 P5N 81 71 L3V - L3W 82 72 P5P - P8M 82 72

L3X - L4L 81 71 P8N 81 71 PROCESS YOUR SHIPMENT 63

Export Canada Zone Chart

EXPORT SHIPMENTS

Ontario (cont.) Alberta (cont.) P8P - P8S 82 72 T1X 81 71

P8T 81 71 T1Y - T3Z 81 71 P8V - P8Z 82 72 T4A - T4Z 82 72 P9A 81 71 T5A - T6V 81 71 P9B - P9M 82 72 T6W - T6X 81 71

P9N 81 71 T6Y - T7W 81 71 P9P - P9Z 82 72 T7X - T8N 82 72

Manitoba T8P - T8Z 81 71

R0A - R2B 81 71 T9A - T9E 82 72 R2C - R4A 81 71 T9G - T9Z 81 71 R4B - R9Z 81 71 British Columbia

Saskatchewan V0A - V0L 81 71

S0A - S0Z 81 71 V0M 81 71 S1A - S3M 82 72 V0N - V1L 81 71

S3N 81 71 V1M 81 71 S3P - S3Z 82 72 V1N - V2R 81 71

S4A 81 71 V2S - V2V 81 71 S4B - S4G 82 72 V2W - V3E 81 71

S4H 81 71 V3G 81 71 S4J - S4M 82 72 V3H - V7Z 81 71 S4N - S4Z 82 72 V8A - V8K 81 71

S5A - S7G 81 71 V8L - V9E 82 72 S7H - S7V 81 71 V9G - V9Z 81 71

S7W - S9Z 81 71 Northwest *To determine whether Alberta Territories UPS Worldwide Express X0A - X9Z 81 71 PlusSM service is avail- T0A - T0B 81 71 able to your destination T0C 82 72 Yukon Territory postal code, refer ® T0E - T1W 81 71 Y0A - Y9Z 81 71 to UPS.com or call 1-800-782-7892. 64

Export Shipment Pricing UPS Worldwide Express PlusSM, UPS Worldwide ExpressSM and UPS Worldwide ExpeditedSM

Shipment pricing is advantageous because rates are based on the total weight of a shipment, not the sum of the rates for each package in a shipment.

What Qualifies Rates 1. You have multiple-package ship- Rates are based on the total actual ments picked up on the same day weight or the total dimensional and shipped to a single consignee. weight of all packages in a shipment, whichever is greater. Refer to page 2. You use UPS WorldShip®, UPS 21 for instructions on calculating Internet Shipping, UPS CampusShipTM dimensional and billable weight. or a UPS OnLine® Compatible vendor shipping system that supports full For shipments weighing 150 pounds international service, or a UPS or less, locate the rate for the total Worldwide Services Waybill. weight of the shipment on the appropriate rate chart. What Does Not Qualify Shipment pricing does not apply For shipments weighing more than to Express Envelopes, the UPS 10 Kg 150 pounds, multiply the total Box®, the UPS 25 Kg Box® or pack- weight (rounded to the next whole ages recorded in a UPS Shipping pound) by the appropriate price per Record book; they are each pound. The amount billed will be considered separate shipments. the result of this calculation or the minimum rate shown, whichever is greater.

Useful Information – International Shipping UPS Global AdvisorSM Information on international shipping and trade ...... Visit UPS.com/globaladvisor Shipping Forms Export/import documents required for customs ...... See pages 94 to 106 International Customer Service Information regarding international shipments ...... Call 1-800-782-7892 PROCESS YOUR SHIPMENT 65

Export UPS SonicAir®

SAME-DAY SERVICE Same Day. Any Time. Across the World.

UPS SonicAir offers guaranteed delivery to addresses in 180 countries across the world, typically within 24 hours, including customs clearance. That’s fast. Moreover, ship at any hour of the day, on any day of the year, including holidays. That’s flexibility. Call 1-800-451-4550 to order service or for rate information, international document requirements, size and weight restrictions, and additional charges. Rates vary by origin and destination city pair.

Service Highlights Reports: Detailed performance Shipping Information Fast Pickup: Usually within reports for shipments upon request – International Dangerous Goods 60 minutes of order placement. at no additional charge. are not accepted in UPS SonicAir service. Guarantee: Visit sonicair.ups.com Verification: We automatically or call 1-800-451-4550 for guar- contact the shipper to confirm the – UPS SonicAir is not available antee details, service availability, time of delivery and provide the at locations of The UPS StoreTM, delivery time commitments or name of the person who signed UPS Customer Center locations, to request a pickup. for it, at no additional charge. UPS Drop Boxes or any UPS Authorized Shipping OutletSM. Ease: For most shipments, simply Available Options use your UPS account number Door-to-Door: We pick up from – Additional surcharges may apply. and sign the shipping document your door and deliver to the final Call 1-800-451-4550 for interna- provided by the driver at the time destination. tional shipments. of pickup. Hold for Pickup: We pick up from – Overtime customs clearance and Few Size and Weight Limitations: your door, deliver to the destination additional after-hours fees may Aircraft can be chartered if neces- airport and hold for pickup by apply to international deliveries. sary to accommodate needs. the recipient. – A fuel surcharge may apply Worldwide: Send from any U.S. Hand-Carry Service: A dedicated to UPS SonicAir shipments. address to 180 countries and UPS SonicAir courier will carry See ups-scs.com for details. territories worldwide. Domestic your shipment from your door, services also available. See pages on board the flight and to your 28 and 29 for details. final destination. Proactive: The shipper will be Aircraft Charter: We can arrange notified of any delays in the delivery for a chartered aircraft to transport schedule. your shipment. Tracking: Information avail- Declared Value for Carriage: able 24/7/365 by calling Available upon request. Call 1-800-451-4550. 1-800-451-4550 for details. 66

Export UPS Worldwide ExpressSM

GUARANTEED TWO OR THREE DAYS*

Guaranteed delivery to more UPS for handling small package – UPS On-Call PickupSM is available than 215 countries and territories, customs clearance. Other UPS Supply at no additional charge. typically within two or three business Chain Solutions customs brokerage – The rates shown are for shipments days. Delivery is guaranteed as early offices charge fees for clearance originating in the United States. as 10:30 a.m. to major metropolitan of small packages and freight. – To determine your destination areas in Canada and Europe, and by UPS 10 Kg Box® zone, see section beginning on the end of the day to other destina- and UPS 25 Kg Box® page 54. tions in Europe, Canada, Asia and Use the handy UPS 10 Kg Box Latin America. – Any fraction of a pound more than or UPS 25 Kg Box for your larger the weight shown requires the SM UPS Worldwide Express Plus UPS Worldwide Express Plus and next higher rate. Guaranteed delivery by 8:30 a.m. UPS Worldwide Express shipments. – Dimensional weight may apply. on the second business day to Flat rates apply, with a maximum See page 21 for details. major metropolitan areas in Canada. weight of 10 kg (22 lbs.) and 25 kg Guaranteed delivery by 9:00 a.m. (55 lbs.), based on Express Plus – An Extended Area Surcharge in two or three business days and Express destination zones. Any of $20 per shipment or $.20 to major business centers in shipments exceeding the maximum per pound, whichever is greater, 14 European countries. weights will be charged the regular applies to shipments to certain Express rate for that weight shipment. international destinations. A listing Add $40 to the appropriate See page 69 for rates. of applicable destinations is avail- Worldwide Express rate for each able at UPS.com® or by calling Worldwide Express Plus shipment. Shipping Information 1-800-782-7892. – There is no limit on the weight Customs Clearance – To determine the rate for interna- or number of pages you can Rates include pickup and door-to- tional multiple-package shipments, enclose in an Express Envelope door delivery with routine in-house see page 64. when shipping via UPS Worldwide customs clearance by UPS Supply Express Plus or UPS Worldwide – A Heavy Package sticker is required Chain SolutionsSM. Additional charges Express service. for any package weighing more will apply if customs clearance is than 70 pounds. See pages 8 and 9 – These UPS Worldwide Express performed by brokerage offices for more information. other than those designated by Plusand UPS Worldwide Express – A package with an actual weight UPS for clearing the services rates also apply for document of more than 150 pounds will listed above. shipments from UPS Drop Boxes. be accepted for transportation – The Letter rate applies only to Customs clearance for the services only through UPS SonicAir®. shipments sent in UPS Express listed above is provided by the UPS See page 65. Envelope or UPS Letter packaging. Supply Chain Solutions brokerage offices (formerly UPS Customhouse – Free UPS packaging is available. Brokerage offices) designated by See pages 6 and 7. PROCESS YOUR SHIPMENT 67

Export UPS Worldwide ExpressSM

GUARANTEED TWO OR THREE DAYS*

For urgent international shipments, guaranteed door-to-door, customs-cleared delivery HAWAII RATES to more than 215 countries and territories.

Zones 81 82 84 901 902 903 904 905 906 907 908 Letter $24.00 $25.00 $25.50 $32.00 $32.00 $36.00 $37.00 $37.25 $47.75 $74.50 $78.50 1 Lbs. 40.00 41.75 40.50 47.50 47.50 56.25 53.00 53.75 61.75 89.00 89.75 2 44.50 47.00 46.25 55.50 54.75 65.75 60.00 60.50 77.75 105.50 107.00 3 50.00 52.50 54.75 65.25 62.50 74.50 69.75 70.25 93.75 123.25 124.25 4 54.25 57.75 60.50 74.25 70.25 82.50 78.00 78.00 110.00 139.50 140.75 5 57.25 62.25 67.5082.75 78.5090.75 86.25 86.25 126.00155.75 157.50 6 59.5066.0073.5088.2585.0098.5094.75 94.75 142.00168.75 171.75 7 61.50 69.50 79.50 93.25 91.00 105.50 103.00 103.00 158.00 183.25 187.75 8 64.50 73.25 85.50 98.75 96.75 111.75 111.25 111.25 172.50 197.50 203.00 9 67.00 76.75 90.75 103.75 102.50 118.00 119.50 119.50 186.75 211.00 216.50 10 69.50 79.75 96.00 108.50 107.25 123.50 128.00 128.00 201.00 224.25 230.00 11 72.00 83.25 100.50 113.00 112.75 129.00 135.75 135.75 215.25 237.50 243.25 12 74.75 86.75 105.00 117.75 118.25 134.25 143.50 143.50 229.00 250.50 256.25 13 78.00 90.00 108.50 122.25 123.50 139.75 151.25 151.25 242.25 263.75 269.25 14 81.25 93.25 111.75 127.00 129.00 144.75 159.00 159.00 255.00 277.00 282.25 15 85.00 96.75 115.00 131.50 134.50 150.50 167.00 167.00 267.75 290.25 295.00 16 88.25 100.00 118.00 136.25 139.75 156.00 173.75 173.75 280.25 303.75 308.00 17 91.25 103.25 121.00 140.75 145.25 162.00 180.25 180.25 291.75 317.50 321.00 18 94.25 107.00 124.00 145.50 150.75 167.75 186.25 186.25 302.00 331.25 333.75 19 97.50 110.75 126.25 150.00 156.00 173.00 192.50 192.50 312.25 344.75 346.75 20 100.50 114.00 128.50 154.75 161.50 178.25 198.75 198.75 322.75 358.25 359.75 21 103.50 117.00 131.75 159.25 167.00 183.75 205.00 205.00 332.50 371.00 372.50 Note: Delivery 22 106.25 120.00 135.00 164.00 172.50 188.75 211.25 211.25 342.25 383.50 385.50 times may vary by destination 23 109.25 123.00 137.50 168.50 177.75 193.75 217.50 217.50 352.00 396.00 398.50 postal code. 24 112.00 126.00 139.75 173.25 182.75 198.25 223.75 223.75 362.00 408.25 411.50 See pages 90 25 114.75 129.00 142.50 177.25 187.50 203.00 230.00 230.00 371.75 420.75 424.25 to 113 for additional 26 117.75 133.50145.25 181.50192.50207.75 236.25 236.25 381.50432.50437.25 charges, service 27 121.50 137.25 147.75 185.50195.75 212.25 242.50242.50 391.25 444.50 450.25 restrictions and 28 124.25 137.75 150.50 189.75 200.75 217.00 248.75 248.75 401.25 456.50 462.00 general information. 29 127.00 140.75 153.00 193.75 206.00 221.75 255.00 255.00 409.75 468.25 474.00 *Visit UPS.com® 30 129.25 143.25 155.50 198.00 211.00 226.25 261.25 261.25 418.25 480.25 485.75 or call 1-800-PICK-UPS® 31 131.50 145.75 158.25 202.00 215.25 231.25 267.50 267.50 426.75 492.00 497.75 for guarantee 32 134.00 148.25 160.75 207.00 220.25 236.25 273.75 273.75 435.25 504.00 509.75 details, service 33 136.25 151.00 163.50 211.00 225.25 241.25 280.00 280.00 443.75 515.25 521.50 availability, 34 139.25 153.50 166.00 215.25 229.25 246.00 286.00 286.00 452.00 526.75 533.50 delivery time commitments or 35 141.50 156.00 168.50 219.50 234.25 250.75 292.25 292.25 460.25 538.00 545.25 to request a pickup. 68

Export UPS Worldwide ExpressSM

GUARANTEED TWO OR THREE DAYS*

Zones 81 82 84 901 902 903 904 905 906 907 908 36 Lbs. $144.25 $158.50$171.00$223.50$237.00$255.50$298.50$298.50$468.50$548.75 $557.25 37 146.75 161.25 173.25 227.75 242.00 260.25 304.75 304.75 476.75 559.25 569.00 38 149.25 163.50 175.50 231.75 247.00 264.75 311.00 311.00 485.00 569.75 581.00 39 152.00 165.75 178.00 236.00 252.25 269.50 317.25 317.25 493.50 580.50 592.75 40 154.50 168.00 180.25 240.00 257.25 274.25 323.50 323.50 501.75 589.75 604.75 41 156.75 170.25 182.75 244.00 262.25 279.00 329.75 329.75 510.00 599.00 616.75 42 159.25 172.75 185.00 247.75 267.25 284.00 336.00 336.00 518.25 608.50 628.50 43 161.50175.50187.25 251.75 272.25 289.00342.25 342.25 526.50617.75 640.50 44 163.75 178.00 189.75 255.50 277.25 294.00 348.50 348.50 534.75 627.00 651.75 45 166.25 180.25 192.25 259.50 282.25 298.75 354.75 354.75 543.00 636.25 663.25 46 168.25 183.25 194.75 263.50 287.25 303.50 361.00 361.00 551.25 645.50 674.50 47 170.25 185.25 197.50 267.75 292.25 308.25 367.25 367.25 559.50 655.00 686.00 48 172.50 188.25 200.00 271.75 297.25 312.75 373.50 373.50 567.75 664.25 697.25 49 174.75 190.25 202.75 276.00 302.25 317.50 379.50 379.50 576.00 673.50 708.75 50 177.00 192.25 205.25 280.00 307.25 322.25 385.75 385.75 584.25 682.75 720.00 52 181.25 196.25 209.75 288.75 316.75 332.50 398.50 398.50 600.75 701.50 741.25 54 185.25 200.25 214.00 297.75 326.00 343.00 411.25 411.25 617.25 720.00 762.50 56 189.50 204.00 218.50 306.50 335.25 353.50 423.25 423.25 633.75 738.75 783.75 58 193.50 208.00 222.75 315.25 344.50 363.75 435.50 435.50 650.50 757.25 799.50 60 197.75 211.75 227.25 324.00 353.75 374.25 447.75 447.75 667.00 776.00 818.75 62 201.00 215.75 231.50 332.75 363.00 384.25 460.00 460.00 683.50 794.50 839.75 64 205.25 219.50 235.75 341.50 372.25 394.50 472.25 472.25 700.00 813.00 860.75 66 208.25 223.50 239.75 350.25 381.75 404.50 484.50 484.75 716.50 831.75 882.00 68 212.25 227.50 244.00 359.00 391.00 414.75 496.50 497.50 733.00 850.25 903.00 70 216.50 231.25 248.25 367.75 400.25 424.75 508.75 510.25 749.50 869.00 924.00 72 220.25 235.00 252.25 376.75 408.75 435.00 520.75 522.75 766.00 887.50 946.50 74 223.00 238.50 256.00 385.50 417.25 445.00 533.00 535.50 782.50 906.25 969.00 76 225.75 242.25 259.25 394.25 425.75 455.25 545.00 548.25 798.00 924.75 991.00 78 229.50 245.75 262.75 403.00 434.25 465.25 557.00 560.75 813.50 943.50 1,013.00 80 233.25 249.50 266.00 411.75 443.00 475.50 569.00 573.50 829.00 962.00 1,035.00 82 237.25 253.00 269.25 420.50 451.50 485.50 581.00 586.00 844.50 980.50 1,056.75 84 241.00 257.00 272.25 427.75 460.00 494.25 593.00 598.75 857.00 999.25 1,078.25 86 244.50 261.00 275.50 434.25 468.50 503.50 600.25 611.50 868.25 1,017.75 1,099.75 88 248.00 263.50 277.25 443.00 477.00 511.00 612.50 624.00 879.75 1,036.50 1,121.25 90 251.50 267.50 280.25 449.50 485.50 521.00 618.75 636.75 891.00 1,055.00 1,142.75 PROCESS YOUR SHIPMENT 69

Export UPS Worldwide ExpressSM

GUARANTEED TWO OR THREE DAYS* HAWAII RATES Zones 81 82 84 901 902 903 904 905 906 907 908 92 Lbs. $255.00 $270.00 $282.00 $456.00 $494.00 $531.00 $631.25 $649.25 $902.50 $1,073.75 $1,164.25 94 258.25 273.75 283.75 464.50502.75541.00643.00661.50913.751,092.251,185.75 96 261.50276.25 285.75 473.25 511.25 548.50654.75 673.75 925.25 1,111.001,207.25 98 264.75 278.75 289.00481.75519.75 558.50666.50685.75 936.501,129.501,228.75 100 268.00 282.75 292.25 490.50 528.25 565.25 678.25 698.00 948.00 1,148.00 1,250.25 105 279.75 296.50 306.50 514.75 553.50 594.00 709.50 730.00 981.00 1,205.50 1,311.75 110 291.50 310.25 320.75 539.00 579.00 623.75 740.50 762.00 1,014.00 1,263.00 1,373.25 115 303.00 324.00 335.00 563.50 604.25 650.50 771.75 794.00 1,047.00 1,320.25 1,434.75 120 314.75 337.75 349.50 587.75 629.75 677.25 802.75 826.00 1,080.25 1,377.75 1,496.25 125 326.50 351.50 363.75 612.00 655.00 704.00 834.00 858.00 1,113.25 1,435.00 1,557.75 130 338.00 365.25 378.00 635.50 680.25 730.75 865.00 890.00 1,146.25 1,492.50 1,619.25 135 349.75 379.00 392.25 658.75 705.75 757.50 896.25 922.00 1,180.25 1,549.75 1,680.75 140 361.25 392.75 406.50 682.00 731.00 784.25 927.25 954.00 1,214.50 1,607.25 1,742.25 145 373.00 406.50 420.75 705.25 756.50 811.00 958.50 986.00 1,248.50 1,664.50 1,803.75 150 384.75 422.25 435.00 728.75 781.75 837.75 989.50 1,018.25 1,282.50 1,722.00 1,865.25

UPS Worldwide Express Shipments of More Than 150 Lbs.**

Zones 81 82 84 901 902 903 904 905 906 907 908 Price Per Pound $2.57 $2.78 $2.91 $4.84 $5.24 $5.58 $6.60$6.79 $8.56 $11.48 $12.44 Minimum Rate 384.75 422.25 435.00 728.75 781.75 837.75 989.50 1,018.25 1,282.50 1,722.00 1,865.25

UPS 10 Kg Box® and UPS 25 Kg Box®

Zones 81 82 84 901 902 903 904 905 906 907 908 10 Kg (22 Lbs.) Box 10 Kg (22 Lbs.) Box $92.50 $93.25 $92.50 $147.00 $157.75 $163.25 $163.00 $197.50 $206.25 $206.25 $206.25 25 Kg (55 Lbs.) Box 25 Kg (55 Lbs.) Box 163.75 164.75 163.75 205.50238.00239.50238.75352.00351.50403.75 403.75

Note: Delivery times may vary by destination postal code. See pages 90 to 113 for additional charges, service restrictions and general information. *Visit UPS.com® or call 1-800-PICK-UPS® for guarantee details, service availability, delivery time commitments or to request a pickup. **Applies to single-package shipments with a dimensional weight of more than 150 pounds and multiple-package shipments of more than 150 pounds. 70

Export UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE THREE TO FIVE DAYS*

For shipments that do not require – Customs clearance for the service – The rates shown are for shipments overnight or express service, we listed above is provided by the UPS originating in the United States. offer a guaranteed alternative that’s Supply Chain Solutions brokerage – To determine your destination zone, faster than traditional air freight. offices (formerly UPS Customhouse see section beginning on page 54. Brokerage offices) designated by – To Canada, typically within UPS for handling small package – Any fraction of a pound more than three or four business days customs clearance. Other UPS the weight shown requires the next to most destinations. Supply Chain Solutions customs higher rate. – To Latin America, Asia and brokerage offices charge fees – To determine the rate for interna- Europe, typically within three for clearance of small packages tional multiple-package shipments, to five business days. and freight. see page 64. Shipping Information – Dimensional weight may apply. – A Heavy Package sticker is required – Rates include pickup and door- See page 21 for details. for any package weighing more to-door delivery with routine – Free UPS packaging is available. than 70 pounds. See pages 8 and 9 in-house customs clearance by See pages 6 and 7. for more information. UPS Supply Chain SolutionsSM. Additional charges will apply – UPS On-Call PickupSM is available – A package with an actual weight if customs clearance is performed at no additional charge. of more than 150 pounds will by brokerage offices other than be accepted for transportation – An Extended Area Surcharge of those designated by UPS for clear- only through UPS SonicAir®. $20 per shipment or $.20 per ing the service listed above. See page 65. pound, whichever is greater, applies to shipments to certain international destinations. A listing of applicable destinations is available at UPS.com® or by calling 1-800-782-7892. PROCESS YOUR SHIPMENT 71

Export UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE THREE TO FIVE DAYS*

Door-to-door, customs-cleared delivery to more than 61 destination HAWAII RATES countries.

Zones 71 72 74 605 606 607 608 610 1 Lbs. $37.75 $39.25 $39.25 $44.25 $43.25 $52.25 $52.25 $55.75 2 40.75 43.50 44.50 53.50 52.25 60.25 60.25 71.25 3 44.5048.25 52.75 62.0060.2568.25 68.25 86.75 4 47.75 53.00 58.25 70.25 68.50 75.75 76.00 102.25 5 50.75 57.75 65.00 78.25 76.25 83.75 83.75 117.25 6 52.75 60.75 71.00 85.50 83.00 91.50 91.50 132.25 7 54.75 63.25 76.75 91.25 88.25 98.00 99.50 147.00 8 57.5066.25 82.25 95.5093.25 104.75106.75159.50 9 60.25 68.75 87.00 100.25 97.75 113.00 115.00 171.25 10 63.00 71.25 92.00 104.75 102.25 119.00 122.25 183.00 11 65.75 73.75 96.75 109.50 106.75 124.75 128.75 194.75 12 68.50 76.25 101.50 114.00 110.75 130.25 136.00 205.75 13 71.50 78.50 104.00 118.75 115.00 135.50 143.25 216.00 14 74.50 81.00 107.50 123.50 119.25 140.50 150.00 226.50 15 77.75 83.75 111.00 128.25 123.75 145.25 156.75 236.75 16 80.75 85.75 114.50 132.50 128.25 150.25 163.50 247.00 17 83.25 87.75 118.00136.50132.75 155.50170.25257.25 18 85.75 90.00 121.50 140.50 137.50 160.50 176.50 267.75 19 88.50 92.25 124.75 144.50142.25 165.25 183.00278.00 20 91.00 94.50 127.00 148.75 147.25 169.75 189.50 288.50 21 93.00 96.75 128.75 152.25 152.00 174.00 195.50 299.25 22 95.00 98.75 130.50 156.75 156.00 178.50 201.00 309.75 See pages 90 to 113 for additional charges, 23 97.25 100.75 132.25 160.75 160.25 183.25 206.50 320.25 service restrictions 24 99.25 102.75 136.75 165.50163.50187.50211.75 329.00 and general information. 25 101.25 105.25 138.50 169.75 168.50 192.00 216.75 337.75 *Visit UPS.com® or 26 103.50 109.00 141.50 173.25 172.00 196.00 222.00 346.50 call 1-800-PICK-UPS® 27 105.75 112.25 143.50 176.75 175.50 200.00 227.50 355.50 for guarantee details, 28 108.00 112.75 145.25 180.50 178.75 203.75 232.75 363.75 service availability, delivery time commit- 29 110.00 115.50 147.75 184.00 182.75 207.75 238.25 371.50 ments or to request 30 112.00117.75 149.75 187.50186.00212.00243.25379.25 a pickup. 72

Export UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE THREE TO FIVE DAYS*

Zones 71 72 74 605 606 607 608 610 31 Lbs. $114.25 $120.25 $151.50 $191.00 $189.75 $216.00 $248.00 $386.25 32 116.50122.75 153.25 194.75 193.25 219.75 253.00393.50 33 118.25 125.25 155.00 198.25 197.00 223.75 257.75 401.00 34 120.00 127.50 157.00 201.75 200.50 227.50 262.50 408.25 35 121.75 129.75 158.75 207.25 204.00 231.75 267.00 415.50 36 123.50 132.00 160.50 210.50 207.50 235.75 271.25 422.75 37 125.50134.50162.25 214.00210.75239.50275.50430.00 38 127.50137.00164.25 217.25 214.25 243.50279.50437.25 39 129.50139.50166.00220.50217.50247.25283.75 444.50 40 131.25 141.50 167.75 224.00 220.75 251.75 287.75 451.50 41 133.25 143.50169.50227.00224.00255.50292.00458.75 42 135.00 145.75 171.50 230.00 227.00 259.50 296.00 466.00 43 136.75 148.25 173.25 233.25 230.00 263.25 300.25 473.25 44 138.50 150.50 175.00 236.25 233.25 267.25 304.25 480.50 45 140.50152.50176.75 239.50236.75 271.50308.50487.75 46 142.25 154.50178.75 242.75 240.00275.50312.50495.00 47 144.00 156.75 180.50 245.75 243.00 279.00 316.75 502.25 48 145.75 158.75 182.25 249.00 246.00 282.50 320.75 509.50 49 147.50 160.75 184.00 252.00 248.25 286.25 325.00 516.75 50 149.50 162.75 187.00 255.50 250.75 290.50 329.00 523.75 52 153.50167.00189.75 261.25 256.50297.75 335.25 533.25 54 157.75 170.75 192.75 267.00 262.00 305.25 341.50 542.50 56 161.75 174.75 195.50272.50268.75 312.00347.75551.50 58 166.00 178.50 198.25 278.25 274.25 318.75 353.75 560.50 60 170.00 182.00 201.25 283.75 280.00 325.25 360.00 569.50 62 174.00 185.25 204.00 289.50 285.50 332.00 366.25 576.75 64 177.75 188.75 206.75 295.25 291.25 338.75 372.50 584.00 66 180.25 192.50 209.75 300.50 296.75 345.50 378.50 590.25 68 184.00 196.00 212.50 306.00 302.50 351.50 384.75 595.25 70 188.00 199.75 215.50 311.75 308.25 357.75 391.00 606.25 72 191.50203.25 218.25 317.00313.75362.00397.50611.00 74 194.25 207.00 221.00 322.50 319.50 366.00 404.00 615.50 76 196.75 210.50 224.00 327.75 325.50 370.00 410.00 619.50 78 200.25 214.00 226.75 333.50 330.50 373.50 416.25 623.50 80 203.75217.75 229.75 339.00334.50377.00422.50627.50 PROCESS YOUR SHIPMENT 73

Export UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE THREE TO FIVE DAYS* HAWAII RATES Zones 71 72 74 605 606 607 608 610 82 Lbs. $207.50 $221.25 $232.50 $345.25 $338.25 $380.50 $428.25 $631.25 84 211.00 225.00 235.25 350.75 341.75 383.75 433.25 635.25 86 214.50228.50238.25 356.25 344.75 387.00438.50639.25 88 218.00 232.25 241.00 361.50 348.00 390.00 442.50 643.00 90 221.50235.75 243.75 367.25 351.00393.00446.75647.00 92 225.25 239.25 245.25 373.00354.50396.25451.25 650.75 94 228.75 242.50248.00378.50358.25 399.25 456.00654.75 96 232.25 244.75 248.75 384.25 361.75 402.25 460.75 658.75 98 235.75 246.75 251.50 390.00 366.00 405.50 465.75 663.75 100 239.25 250.00 260.50 395.50 370.00 408.25 471.25 666.75 105 249.50 261.75 269.75 404.75 381.25 419.50 486.75 690.00 110 259.75 273.50 278.75 414.00 395.00 431.00 500.25 712.50 115 269.75 285.00 289.00 423.25 409.00 442.25 517.75 736.75 120 280.00 296.75 300.50 432.50 423.00 453.50 538.25 760.75 125 290.25 308.50 311.50 441.75 437.00 466.00 553.75 778.25 130 300.25 320.25 322.75 451.00 448.25 478.25 569.25 796.25 135 310.50 332.00 334.00 460.50 457.50 490.75 584.75 821.75 140 320.50 343.75 345.25 468.25 466.75 505.00 598.50 840.75 145 328.75 352.75 353.75 477.50468.25 514.50608.00858.50 150 336.00 360.00 360.50 480.25 473.75 521.50 615.25 879.00 See pages 90 to 113 for additional charges, service restrictions and general information. *Visit UPS.com® or call 1-800-PICK-UPS® UPS Worldwide Expedited Shipments of More Than 150 Lbs.** for guarantee details, service availability, Zones 71 72 74 605 606 607 608 610 delivery time commit- Shipments of 151 to 199 Lbs. ments or to request Price Per a pickup. Pound $2.18 $2.36 $2.40$3.15 $3.14 $3.42 $4.08 $5.86 **Applies to single- Minimum Rate 336.00 360.00 360.50 480.25 473.75 521.50 615.25 879.00 package shipments with a dimensional Shipments of 200 Lbs. or More weight of more than Price Per 150 pounds and Pound $2.04 $2.12 $2.21 $2.98 $2.92 $3.11 $3.78 $5.58 multiple-package Minimum 433.82 469.64 477.60626.85 624.86 680.58 811.92 1,166.14 shipments of more Rate than 150 pounds. 74

Import Freight Collect Determine the Zone

INTERNATIONAL IMPORT SHIPMENTS

Where is your package coming Refer to UPS.com/globaladvisor or – Prohibited articles from? Use the Worldwide Zone Chart contact the International Customer – Points served starting on page 76 to determine the Service Center at 1-800-782-7892 – UPS locations origin zone for the international for information regarding interna- service option you’ve chosen. tional shipments, including:

When a zone is highlighted with a – Service options box, an Extended Area Surcharge – Time in transit may apply to certain origins in that – Guarantee details country. Extended Area origins are – Billing options subject to change. For the most current information, refer to – Service notes UPS.com® or call 1-800-782-7892. – Commodity classifications (call for details)

UPS Worldwide Express NA1SM and UPS Worldwide ExpressSM

1. Locate the origin country on the Worldwide Zone Chart beginning on page 76. 2. Locate the zone for Worldwide Express NA1 or Worldwide Express.

Examples: Origin Zones For an Express shipment from Express Expedited Egypt to the United States, Egypt 10 the zone is 10. *UPS Worldwide El Salvador 7 10 SM For an Express NA1 shipment Express NA1 England is available from from England to the United (United Kingdom)* 8 11 this country. States, the zone is 8 . PROCESS YOUR SHIPMENT 75

Import Freight Collect Determine the Zone

INTERNATIONAL IMPORT SHIPMENTS UPS Worldwide ExpeditedSM

1. Locate the origin country on the Worldwide Zone Chart beginning on page 76. 2. Locate the zone for UPS Worldwide Expedited. Expedited is not available when a zone number is not shown in the appropriate column. Example: For an Expedited shipment from England to Los Angeles, California, the zone is 11 . Origin Zones Express Expedited Egypt 10 El Salvador 7 10 *UPS Worldwide Express NA1SM England is available from (United Kingdom)* 8 11 this country. 76

Import Freight Collect Worldwide Zone Chart

INTERNATIONAL IMPORT SHIPMENTS

Origin Zones Origin Zones Express Expedited Express Expedited Albania 9 Brazil 7 10 Algeria 10 British Virgin Islands 4 American Samoa 10 Brunei 10 Angola 10 Bulgaria 9 Anguilla 4 Cambodia 10 Antigua and Barbuda 4 Cameroon 10 Argentina 7 10 Canada 2 2

Armenia 9 Canary Islands (Spain) 8 Aruba 4 Cayman Islands 4 Australia 5 8 Channel Islands 9 12 Austria 9 12 Chile 7 10 Azerbaijan 9 China, People’s Republic of 6 4 Azores (Portugal) 811 Colombia 7 10 Bahamas 4 Costa Rica 7 10 Bahrain 10 Bangladesh 9 Côte d’Ivoire (Ivory Coast) 10 Barbados 4 Croatia 9 Belarus 9 Curaçao (Netherlands Antilles) 4 Belgium 8 11 Cyprus 10 Benin 10 Czech Republic 9 12 Bermuda 4 Denmark 9 12 Bhutan 10 Dominica 4 Bolivia 7 Dominican Republic 4 9 Bonaire (Netherlands Antilles) 4 Ecuador 7 10 Bosnia 10 Egypt 10 PROCESS YOUR SHIPMENT 77

Import Freight Collect Worldwide Zone Chart

INTERNATIONAL IMPORT SHIPMENTS

Origin Zones Origin Zones Express Expedited Express Expedited El Salvador 7 10 India 5 8 England Indonesia 6 9 (United Kingdom)* 8 11 Iraq 10 Estonia 9 12 Ireland, Republic of 8 11 Ethiopia 10 Israel 5 Fiji 10 Italy 8 11 Finland 9 12 Ivory Coast (Côte d’Ivoire) 10 France 8 11 Jamaica 4 French Polynesia 10 Japan 9 12 Georgia 9 Jordan 10 Germany 8 11 Kazakhstan 9 Ghana 10 Kenya 10 Gibraltar 10 Korea, South 5 8 Great Britain (see United Kingdom) Kuwait 10 Greece 8 12 Kyrgyzstan 9 Grenada 4 Laos 10 Guadeloupe 4 Latvia 9 12 Guam 6 Lebanon 10 Visit Guatemala 4 10 Liechtenstein 9 12 UPS.com/globaladvisor or contact the Guyana 7 Lithuania 9 12 International Customer Haiti 4 Luxembourg 8 11 Service Center at 1-800-782-7892 for Holland (Netherlands) 8 11 Macau 5 8 information regarding Honduras 7 10 Macedonia 10 international shipments. Hong Kong 5 8 Madagascar 10 *UPS Worldwide SM Hungary 9 12 Madeira (Portugal) 811Express NA1 service is available from 6 9 Iceland 10 Malaysia this country. 78

Import Freight Collect Worldwide Zone Chart

INTERNATIONAL IMPORT SHIPMENTS

Origin Zones Origin Zones Express Expedited Express Expedited

Malta 10 Philippines 5 8 Martinique 4 Poland 8 11 Mauritania 10 Portugal 8 11 Mauritius 10 Qatar 10 Mexico 1 1 Réunion 10 Moldova, Republic of 9 Romania 9 Monaco 8 11 Rota Mongolia 6 (Northern Mariana Islands) 10 Montserrat 4 Russia 9 Morocco 10 Saba (Netherlands Antilles) 4 Nepal 10 Saipan (Northern Mariana Islands) 10 Netherlands (Holland) 8 11 San Marino 8 11 Netherlands Antilles 4 Saudi Arabia 10 New Caledonia 10 Scotland New Zealand 6 (United Kingdom) 8 11 Nicaragua 7 10 Senegal 10 Nigeria 9 Serbia and Montenegro 9 Northern Ireland (formerly Yugoslavia) (United Kingdom) 8 11 Singapore 6 9 Northern Mariana Islands 10 Slovakia 9 12 Norway 9 12 Slovenia 9 12 Oman 10 South Africa 6 Pakistan 5 Spain 8 11 Panama 7 10 Sri Lanka 6 Paraguay 7 St. Barthélemy Peru 7 10 (Guadeloupe) 4 PROCESS YOUR SHIPMENT 79

Import Freight Collect Worldwide Zone Chart

INTERNATIONAL IMPORT SHIPMENTS

Origin Zones Origin Zones Express Expedited Express Expedited St. Christopher Trinidad and Tobago 4 (St. Kitts and Nevis) 4 Turkey 9 12 St. Croix (U.S. Virgin Islands) 4 Turkmenistan 9

St. Eustatius Turks and (Netherlands Antilles) 4 Caicos Islands 4 St. John Uganda 10 (U.S. Virgin Islands) 4 St. Kitts and Nevis 4 Ukraine 9 St. Lucia 4 Union Island (St. Vincent and the Grenadines) 4 St. Maarten (Netherlands Antilles) 4 United Arab Emirates 10

St. Martin (Guadeloupe) 4 United Kingdom* 8 11

St. Thomas Uruguay 7 (U.S. Virgin Islands) 4 U.S. Virgin Islands 4 St. Vincent and the Grenadines 4 Uzbekistan 10

Suriname 4 Venezuela 7 10 Sweden 9 12 Vietnam 6 Switzerland 9 12 Virgin Gorda Visit Taiwan 6 9 (British Virgin Islands) 4 UPS.com/globaladvisor Tajikistan 9 Wales (United Kingdom) 8 11 or contact the International Customer Tanzania 10 Western Samoa 10 Service Center at Thailand 5 8 Yemen 10 1-800-782-7892 for information regarding Tinian (Northern Yugoslavia Mariana Islands) 10 international shipments. (see Serbia and Montenegro) Togo 10 *UPS Worldwide Zambia 10 Express NA1SM service Tortola is available from (British Virgin Islands) 4 Zimbabwe 10 this country. 80

Import Freight Collect Taking Control of Your Import Costs

UPS import services put you in and your account number stays the U.S. importers can further take control every step of the way. same, so you only need to select control of imports with Quantum the service option and determine ViewSM Manage. Quantum View Enjoy freedom from currency the zone by country. Manage now provides tools fluctuations with UPS Import Freight specifically designed to assist Collect rates. UPS keeps things To take advantage of UPS-guaranteed you with customs clearance simple with published, easy-to-use import delivery options including and compliance. See page 115 import rates fixed in U.S. dollars*, fixed import rates, use the Routing for more details. so you’ll know exactly how much Form to instruct your international your shipment will cost. Plus, you business partners to ship to you *Rates are fixed relative to currency won’t have to learn any new ship- using your six-digit UPS account fluctuations but are subject to ping procedures or chart-navigating number. A blank Routing Form periodic review. techniques. Our import rates work can be found on pages 105 and 106 the same way as our export rates and at UPS.com®.

Shipment Pricing UPS Worldwide Express NA1SM, UPS Worldwide ExpressSM and UPS Worldwide ExpeditedSM

What Qualifies Rates multiply the total weight (rounded 1. You have multiple-package Rates are based on the total actual to the next whole pound) by the shipments to a single consignee weight or the total dimensional appropriate price per pound as on the same day. weight of all packages in a shipment, shown under the shipment weight whichever is greater. Refer to page designations above 150 pounds. 2. You use UPS WorldShip®, UPS 21 for instructions on calculating The amount billed will be the result Internet Shipping, UPS CampusShipTM dimensional weight. of this calculation or the minimum or a UPS OnLine® Compatible vendor rate shown, whichever is greater. shipping system that supports full For shipments weighing 150 pounds international service, or a UPS or less, locate the rate for the total Worldwide Services Waybill. weight of the shipment on the appropriate rate chart. What Does Not Qualify Shipment pricing does not apply To determine the rate for a shipment to Express Envelopes. weighing more than 150 pounds, PROCESS YOUR SHIPMENT 81

Import Freight Collect UPS Worldwide ExpressSM

GUARANTEED ONE OR TWO DAYS*

UPS Worldwide Express offices (formerly UPS Customhouse – Any fraction of a pound more HAWAII RATES For urgent import shipments, Brokerage offices) designated by than the weight shown requires guaranteed door-to-door, customs- UPS for handling small package the next higher rate. cleared delivery from more than customs clearance. Other UPS Supply Non-document 170 countries and territories. Chain Solutions customs brokerage – The rates shown are for shipments offices charge fees for clearance Delivery of Express Envelopes to the United States. of small packages and freight. and documents within one or two – Dimensional weight may apply. days is guaranteed from hundreds Shipping Information See page 21 for details. of business centers worldwide, Letter/Document including by the end of the next – The rates shown are for shipments – To determine your origin zone, business day from major business to the United States. see section beginning on page 74. centers in Canada and Asia. – There is no limit on the weight – Any fraction of a pound more Package delivery is guaranteed or number of pages that can be than the weight shown requires in two business days from major enclosed in an Express Envelope the next higher rate. business centers in Europe. when shipping via UPS Worldwide Express NA1 or UPS Worldwide – To determine the rate for interna- UPS Worldwide Express NA1SM Express service. tional multiple-package shipments, Guaranteed overnight delivery see page 80. from many major European busi- – For document shipments weighing ness centers if an earlier pickup more than 10 pounds, refer to the – A package with an actual weight is requested in select origin rate chart starting on page 83. of more than 150 pounds cannot postal codes. be shipped using UPS Worldwide – The Letter rate applies only to Express NA1 or UPS Worldwide Add $2 to the appropriate shipments sent in a UPS Express Express. See pages 90 to 113 Worldwide Express rate for a Envelope or UPS Letter packaging. for additional charges, Worldwide Express NA1 shipment. – An Extended Area Surcharge of service restrictions – To determine your origin zone, $20 per shipment or $.20 per and general information. Customs Clearance see section beginning on page 74. pound, whichever is greater, *Visit UPS.com® or Rates include pickup and door-to- applies to shipments from certain – An Extended Area Surcharge of call 1-800-782-7892 door delivery with routine in-house international origins. A listing $20 per shipment or $.20 per for guarantee details, customs clearance by UPS Supply of applicable origins is available pound, whichever is greater, service availability Chain SolutionsSM. Additional charges at UPS.com or by calling applies to shipments from certain or delivery time will apply if customs clearance is 1-800-782-7892. international origins. A listing commitments. performed by brokerage offices of applicable origins is available other than those designated by UPS at UPS.com® or by calling for clearing the services listed above. 1-800-782-7892. Customs clearance for the services – Dimensional weight may apply. listed above is provided by the UPS See page 21 for details. Supply Chain Solutions brokerage 82

Import Freight Collect

SM UPS Worldwide Express Letter/Document

GUARANTEED ONE OR TWO DAYS*

Guaranteed customs-cleared delivery from more than 170 countries and territories.

Zones12345678910 See pages 90 to Letter $20.50 $21.25 $27.25 $32.00 $31.25 $31.50 $32.00 $39.25 $46.00 $56.75 113 for additional 1 Lbs. 23.50 30.25 33.75 38.50 39.50 41.50 42.00 47.25 59.75 76.00 charges, service 2 27.00 35.00 40.75 45.25 47.50 50.50 52.25 55.25 68.25 95.50 restrictions and 3 30.50 39.50 47.50 52.25 54.50 59.50 62.50 63.75 76.75 114.50 general information. 4 33.75 44.00 54.25 59.00 60.75 68.50 72.50 71.50 85.00 134.00 *Visit UPS.com® 5 37.00 48.50 61.00 65.50 67.50 76.75 82.75 79.00 93.25 153.00 or call 1-800-782-7892 6 39.25 53.50 67.75 72.50 74.00 84.75 92.50 85.25 101.50 172.25 for guarantee 7 41.50 57.75 74.25 79.25 81.00 92.75 102.25 90.75 109.75 191.75 details, service 8 44.00 62.50 81.00 86.25 87.50 100.25 112.00 96.25 118.00 210.75 availability 9 46.25 67.00 87.50 92.75 94.50 108.25 121.50 101.75 126.25 230.00 or delivery time commitments. 10 48.25 71.25 93.75 98.75 101.25 116.00 130.75 107.25 134.75 249.00 PROCESS YOUR SHIPMENT 83

Import Freight Collect

SM UPS Worldwide Express Non-document

GUARANTEED ONE OR TWO DAYS* HAWAII RATES Zones12345678910 1 Lbs. $27.00 $34.25 $41.25 $45.25 $50.25 $53.25 $53.50 $64.00 $78.50 $87.25 2 30.50 38.75 48.25 52.50 58.00 62.25 63.75 72.25 87.00 106.75 3 34.00 43.25 55.25 59.25 65.50 70.50 73.75 80.75 95.25 126.00 4 37.00 48.25 61.50 66.00 72.00 79.25 84.00 88.75 103.50 145.50 5 40.00 52.75 68.25 72.75 78.25 87.50 94.25 96.50 112.00 164.50 6 43.00 57.50 75.25 79.75 85.00 95.50 104.50 103.00 120.50 183.75 7 45.25 61.75 81.75 86.75 92.00 103.50 114.00 108.50 128.75 203.00 8 47.25 66.50 88.00 93.25 99.00 111.00 123.25 114.00 137.25 222.50 9 49.75 70.75 94.50 99.75 105.50 118.75 132.75 119.50 145.50 241.50 10 52.00 75.25 100.00 106.00 112.25 126.50 142.00 124.75 153.75 260.50 11 54.00 78.75 104.75 111.50 118.50 133.75 149.00 129.75 162.25 275.75 12 56.25 82.25 109.25 116.50 124.00 140.25 154.75 134.50 170.50 290.75 13 58.75 84.50 113.50 121.25 129.25 147.00 160.50 139.00 179.00 305.25 14 61.00 87.00 119.75 125.25 134.50 153.25 165.75 143.00 187.50 319.75 15 63.50 90.25 123.75 129.75 139.25 160.00 171.00 147.75 195.75 334.00 16 66.00 92.75 127.50 134.00 144.00 166.75 176.75 152.00 204.25 348.25 17 68.00 95.50 131.75 138.75 147.75 173.50 182.25 156.75 212.50 362.75 18 70.25 98.50 136.00 143.00 151.75 180.25 187.75 161.75 220.75 376.75 See pages 90 to 113 for additional charges, 19 72.50 101.00 140.25 147.75 155.75 186.50 193.25 166.00 229.25 391.00 service restrictions 20 75.00 104.00 144.25 152.25 160.25 193.25 199.25 170.50 237.75 404.75 and general information. 21 77.00 106.25 148.75 157.00 164.25 199.50 205.00 175.00 245.75 417.75 *Visit UPS.com® or 22 79.00 108.75 153.00 161.25 168.75 205.75 210.50 179.50 253.75 428.75 call 1-800-782-7892 23 81.50 111.50 157.00 166.00 173.00 212.25 216.25 183.50 261.50 438.50 for guarantee details, 24 83.75 113.50 161.25 170.25 177.00 218.25 222.00 188.25 269.25 448.50 service availability or delivery time 25 85.75 115.75 165.75 175.00 181.50 224.75 227.50 192.50 277.00 458.25 commitments. 84

Import Freight Collect

SM UPS Worldwide Express Non-document

GUARANTEED ONE OR TWO DAYS*

Zones12345678910 26 Lbs. $88.25 $118.25 $170.00 $179.50 $185.50 $230.50 $233.25 $197.00 $284.75 $468.00 27 90.50 120.25 174.25 184.25 190.25 236.75 239.00 201.75 292.25 477.75 28 92.75 122.25 178.50 188.50 194.25 242.75 245.00 206.00 299.50 487.75 29 94.75 124.75 182.75 193.25 198.50 249.00 250.75 210.50 306.25 497.50 30 96.75 127.00 186.75 197.75 202.75 254.75 256.00 214.50 312.50 507.25 31 99.25 128.75 190.50 202.25 207.00 261.00 261.75 218.75 318.25 517.25 32 101.25 130.50 194.50 206.75 211.00 267.25 267.50 222.25 323.25 527.50 33 103.25 132.25 198.00 211.25 215.50 273.50 272.50 225.75 328.00 537.25 34 105.50 134.25 202.00 215.75 219.50 279.75 278.00 229.50 332.50 547.00 35 107.25 135.75 205.25 220.25 223.75 285.75 283.25 232.50 336.25 556.75 36 109.00 137.25 208.75 224.75 227.75 292.25 288.75 235.75 340.25 567.00 37 111.25 139.00 212.75 229.50 232.00 298.00 294.50 238.75 344.00 577.00 38 113.25 140.50 216.25 234.00 236.50 304.50 300.00 242.25 348.25 586.75 39 115.25 142.50 220.00 238.50 240.50 310.50 305.50 245.50 352.25 597.00 40 117.00 144.00 223.75 243.00 244.75 316.75 310.50 248.50 356.25 606.75 41 118.75 146.00 227.50 247.50 249.50 322.75 316.00 252.00 360.50 616.50 42 121.25 147.50 231.25 252.25 253.25 329.00 321.50 255.25 364.25 626.50 43 123.00 149.25 235.00 256.50 257.25 335.25 326.75 258.50 368.50 636.50 44 125.00 150.75 238.50 261.25 261.50 341.50 332.50 261.75 372.25 646.50 45 127.00 152.50 242.25 265.75 265.50 348.00 338.00 265.00 376.50 656.00 46 129.00 154.50 245.75 270.50 269.75 354.00 343.50 268.50 380.25 665.75 47 131.00 156.25 249.00 275.00 273.75 360.50 349.25 271.75 384.50 676.00 48 133.00 157.75 253.00 279.50 278.00 366.50 354.75 275.00 388.50 685.75 49 134.75 159.25 256.25 284.00 282.00 373.00 360.25 278.50 392.50 695.75 50 136.50 161.25 260.00 288.50 286.25 379.25 365.25 282.00 396.75 705.75 52 141.75 165.75 267.75 297.50 294.75 391.75 376.25 289.25 406.25 726.00 54 147.25 169.75 275.25 306.50 303.00 404.50 386.75 297.25 415.75 746.25 56 152.00 173.75 282.75 315.50 311.75 416.50 397.25 305.25 425.50 766.00 58 157.25 177.75 290.00 324.50 320.50 428.50 408.00 313.50 434.50 785.75 60 162.25 181.75 297.25 333.50 329.00 440.50 418.50 321.50 443.50 805.25 62 167.25 185.50 304.75 342.50 337.00 452.50 429.00 329.50 452.50 825.00 64 172.25 189.75 312.25 351.50 345.50 464.50 440.50 337.50 462.00 844.50 66 177.00 193.50 319.75 360.50 354.00 476.50 451.50 345.25 471.00 864.50 68 182.25 198.00 327.00 369.75 362.50 488.50 462.75 353.25 480.00 884.25 70 187.50 202.25 334.50 378.75 370.75 500.75 473.50 361.00 489.00 904.25 PROCESS YOUR SHIPMENT 85

Import Freight Collect

SM UPS Worldwide Express Non-document

GUARANTEED ONE OR TWO DAYS* HAWAII RATES Zones123456 78910 72 Lbs. $192.75 $206.50 $342.00 $388.00 $379.25 $513.25 $484.25 $369.00 $498.50 $924.25 74 198.00 210.50 349.50 397.00 387.75 525.75 495.00 377.00 507.50 944.00 76 203.25 214.50 356.75 406.00 396.25 538.00 505.50 384.75 516.50 964.00 78 208.00 218.50 364.25 415.00 404.50 550.25 516.00 392.75 525.75 983.50 80 213.25 222.75 371.75 424.25 413.25 562.50 526.75 400.50 535.00 1,003.50 82 218.25 227.25 379.25 433.50 422.00 575.00 537.25 408.50 544.25 1,023.25 84 223.00 231.75 386.25 442.75 430.75 587.25 548.25 416.50 553.50 1,043.25 86 228.25 236.00 393.75 451.75 439.00 599.50 558.75 424.25 563.25 1,063.00 88 233.00 240.50 401.25 460.75 447.50 612.00 569.25 432.25 572.50 1,083.00 90 238.50 244.50 408.75 469.75 456.00 624.25 580.00 440.00 581.75 1,103.00 92 243.75 249.00 416.00 478.75 464.50 636.25 590.50 447.75 591.00 1,122.75 94 249.00 253.00 423.50 487.75 472.75 648.25 601.00 455.50 600.25 1,142.75 96 254.00 257.25 431.00 496.75 481.25 660.25 612.00 463.50 609.25 1,162.50 98 259.25 261.50 438.50 505.75 489.75 672.25 622.50 471.50 618.25 1,182.50 100 263.75 265.75 445.75 514.75 498.25 684.25 633.00 479.25 627.50 1,202.25 105 274.50 277.50 464.00 533.25 519.50 709.00 655.25 499.50 651.00 1,252.25 110 284.75 289.25 482.25 551.50 541.00 734.25 677.75 519.00 674.25 1,301.75 115 295.00 301.00 500.75 569.75 562.75 759.00 700.00 539.00 697.50 1,351.50 120 305.00 312.75 519.00 588.25 584.25 783.75 722.50 558.50 721.00 1,401.50 125 315.00 324.50 537.25 606.50 606.00 808.50 744.75 578.25 744.50 1,451.25 130 325.00 336.00 555.50 624.75 627.00 833.25 766.25 598.00 767.50 1,500.75 135 335.00 348.00 573.75 643.00 648.25 858.25 787.75 617.75 790.50 1,550.00 140 345.00 359.50 592.00 661.50 669.00 883.25 809.25 637.50 813.75 1,599.00 See pages 90 to 113 145 355.25 371.25 610.25 679.75 690.00 909.75 831.00 657.25 836.75 1,648.50 for additional charges, service restrictions 150 365.25 383.00 628.50 698.00 711.25 938.25 852.25 676.75 859.75 1,697.75 and general information. *Visit UPS.com® or call 1-800-782-7892 for guarantee details, service availability UPS Worldwide Express Multiple-Package Shipments of More Than 150 Lbs.** or delivery time commitments. Zones123456 78910 **To determine the Price Per $2.44 $2.56 $4.19 $4.66 $4.73 $6.26 $5.69 $4.52 $5.70 $11.32 rate for international Pound multiple-package Minimum 365.25 383.00 628.50 698.00 711.25 938.25 852.25 676.75 859.75 1,697.75 shipments, see Rate page 80. 86

Import Freight Collect UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE TWO TO FIVE DAYS*

For shipments that don’t require clearance. Other UPS Supply Chain overnight or express service, a Solutions customs brokerage offices guaranteed alternative that’s faster charge fees for clearance of small and more reliable than traditional packages and freight. air freight. Delivery guaranteed – An Extended Area Surcharge within two to five days, depending of $20 per shipment or $.20 on origin. Door-to-door, customs- per pound, whichever is greater, cleared service available from more applies to shipments from certain than 61 countries. international origins. A listing – From Canada, typically within two of applicable origins is available business days. at UPS.com® or by calling – From Mexico, typically within four 1-800-782-7892. business days. – The rates shown are for shipments – From Europe, Asia and Central and to the United States. South America, typically within five business days. – Dimensional weight may apply. See page 21 for details. Shipping Information Rates include pickup and door-to- – To determine your origin zone, door delivery with routine in-house see section beginning on page 74. customs clearance by UPS Supply – Any fraction of a pound more SM Chain Solutions . Additional charges than the weight shown requires will apply if customs clearance is the next higher rate. performed by brokerage offices other than those designated by UPS for – To determine the rate for interna- clearing the service listed above. tional multiple-package shipments, see page 80. Customs clearance for the service listed above is provided by the UPS – A package with an actual weight Supply Chain Solutions brokerage of more than 150 pounds cannot offices designated by UPS for be shipped using UPS Worldwide handling small package customs Expedited. PROCESS YOUR SHIPMENT 87

Import Freight Collect UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE TWO TO FIVE DAYS*

Guaranteed delivery within two to five days, depending on origin. HAWAII RATES

Zones12489101112 1 Lbs. $24.75 $30.00 $47.00 $45.50 $47.00 $47.25 $59.00 $74.25 2 28.50 33.25 55.00 53.25 55.00 57.50 67.75 82.50 3 31.75 36.75 62.75 60.75 62.75 68.00 75.75 91.00 4 35.00 40.00 70.50 67.50 70.50 78.25 84.00 99.25 5 37.75 43.50 78.50 74.25 78.50 88.25 92.25 107.75 6 40.00 47.00 86.50 81.00 86.50 98.75 98.00 115.75 7 42.00 50.25 94.00 87.75 94.25 109.25 103.50 124.25 8 44.50 53.75 101.75 93.75 102.25 119.50 109.25 132.25 9 47.00 57.25 109.50 100.00 110.25 129.75 114.50 140.25 10 48.75 60.00 117.00 106.25 117.75 139.75 119.75 148.50 11 50.50 62.50 124.25 112.50 124.75 145.50 124.00 156.50 12 52.50 64.00 131.00 117.50 131.25 150.75 127.50 164.50 13 54.50 65.50 137.25 122.50 137.25 155.75 131.00 172.50 14 56.00 67.25 143.50 126.50 143.25 161.00 134.50 180.75 15 57.50 68.50 149.75 130.50 149.50 165.75 138.00 188.75 16 59.25 70.00 156.00 134.00 156.00 171.25 141.50 197.00 17 61.00 71.50 161.75 138.25 162.25 176.75 145.00 205.25 18 62.75 72.75 168.25 142.25 168.25 181.75 148.25 213.25 19 64.50 74.25 174.75 146.75 174.50 187.00 151.50 221.50 20 66.25 75.75 181.25 150.75 181.00 191.75 154.75 229.25 21 67.75 77.00 187.25 155.00 187.25 196.00 158.25 235.75 22 69.50 78.50 193.25 159.00 193.50 200.25 161.75 242.25 See pages 90 to 113 23 71.25 80.25 199.75 163.50 199.75 204.00 164.75 248.75 for additional charges, 24 73.00 81.50 206.00 167.75 205.75 208.25 168.25 255.25 service restrictions 25 74.75 83.00 212.50 172.50 212.00 212.00 171.50 261.75 and general information. 26 76.25 84.25 218.75 176.50 218.25 216.00 175.25 267.75 *Visit UPS.com® or 27 78.00 85.50 225.00 181.00 224.50 220.25 178.50 273.75 call 1-800-782-7892 28 79.75 87.00 231.00 185.00 230.50 224.00 182.00 280.00 for guarantee details, service availability 29 81.50 89.00 237.25 189.50 236.25 228.25 185.25 286.25 or delivery time 30 83.25 90.25 243.00 193.25 242.25 232.00 188.75 292.25 commitments. 88

Import Freight Collect UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE TWO TO FIVE DAYS*

Zones12489101112 31 Lbs. $85.00 $91.50 $248.25 $197.25 $247.75 $236.25 $191.75 $297.75 32 86.75 92.75 252.75 201.25 253.00 240.25 195.25 302.25 33 88.50 94.00 257.25 205.25 258.00 244.25 198.25 307.00 34 90.00 95.75 262.00 209.25 262.25 248.25 202.00 311.25 35 91.50 97.25 266.50 213.25 266.50 252.50 205.25 316.00 36 93.25 98.75 271.00 217.25 271.00 256.00 208.75 320.75 37 95.25 100.00 275.50 221.25 275.50 260.25 212.25 325.50 38 97.00 101.25 280.00 225.25 280.00 264.00 216.00 329.75 39 98.50 102.75 284.50 229.25 284.50 268.25 219.75 334.00 40 100.00 104.25 289.00 233.25 289.00 272.25 223.00 338.25 41 101.75 105.75 293.50 237.25 293.50 276.25 226.50 342.25 42 103.75 107.50 298.00 241.25 298.00 280.25 229.75 345.75 43 105.50 109.00 302.50 245.25 302.50 284.25 233.00 349.75 44 107.00 110.25 307.00 249.25 307.25 288.25 236.00 353.50 45 108.50 111.50 311.75 253.00 312.25 292.50 239.50 356.75 46 110.25 113.00 316.00 257.00 316.50 296.25 243.25 360.25 47 112.50 114.75 320.75 261.00 321.25 300.50 247.00 363.25 48 114.25 116.25 325.00 265.00 325.50 304.25 250.75 366.50 49 115.75 117.50 329.75 269.00 330.25 308.50 254.00 370.00 50 117.25 118.75 334.00 273.00 334.50 312.50 257.50 373.00 52 121.50 122.00 340.50 276.75 339.25 318.50 262.00 378.75 54 125.25 125.25 347.00 280.25 343.75 324.25 266.75 384.00 56 129.50 128.50 353.50 283.25 348.25 329.75 271.50 389.25 58 133.25 131.50 359.50 286.50 352.75 335.50 276.25 394.00 60 137.25 134.75 366.00 290.00 357.25 341.25 280.75 398.75 62 141.25 137.75 372.25 293.50 362.00 346.75 285.75 403.25 64 145.00 141.00 378.50 297.00 366.25 352.50 290.50 408.25 66 149.25 144.25 384.25 300.00 371.00 358.50 295.50 413.50 68 153.00 147.50 390.50 303.75 375.25 364.25 300.00 418.50 70 157.25 150.50 396.75 307.00 380.00 370.25 304.75 423.75 72 161.00 154.00 403.00 310.50 384.25 376.00 310.00 428.50 74 165.00 156.75 409.25 314.00 389.00 381.75 315.00 433.50 76 168.75 159.50 415.75 317.25 393.25 387.50 320.00 438.25 78 173.00 163.00 422.25 321.00 398.00 393.25 324.75 443.00 80 176.75 166.00 428.50 324.25 402.25 398.75 329.50 447.75 PROCESS YOUR SHIPMENT 89

Import Freight Collect UPS Worldwide ExpeditedSM

GUARANTEED DAY-DEFINITE TWO TO FIVE DAYS* HAWAII RATES Zones12489101112 82 Lbs. $181.00 $169.50 $434.75 $327.75 $407.00 $404.50 $334.25 $452.75 84 184.75 172.50 441.25 331.25 411.75 410.25 339.25 457.50 86 188.75 175.75 447.75 334.50 416.50 416.00 343.75 462.75 88 192.75 179.00 454.00 338.25 421.50 421.25 348.50 467.75 90 196.75 182.25 460.25 341.50 426.00 427.00 353.50 472.75 92 200.75 185.25 466.75 345.25 431.00 433.00 358.25 477.25 94 204.75 188.75 473.25 348.50 435.50 438.75 363.00 482.25 96 208.75 191.50 479.50 351.75 440.50 444.75 367.75 487.25 98 212.75 194.75 485.75 355.50 445.25 450.75 372.50 492.00 100 216.75 198.00 492.25 358.75 450.00 456.50 377.50 497.00 105 226.75 206.25 510.25 369.50 462.75 470.75 387.75 507.75 110 236.50 214.25 528.50 379.75 475.00 485.00 398.50 518.50 115 246.50 222.25 546.50 389.25 487.00 499.25 409.25 529.00 120 256.25 230.00 563.50 397.75 499.00 513.25 419.75 539.75 125 266.00 238.00 580.50 406.25 510.50 527.75 430.50 550.50 130 276.25 246.25 596.50 414.75 522.25 542.00 440.25 561.00 135 286.25 254.50 612.50 423.25 534.00 556.00 450.00 571.25 140 296.50 262.75 627.50 431.75 545.75 570.25 460.00 581.50 145 306.50 271.00 642.00 440.25 557.25 584.50 469.75 591.50 See pages 90 to 113 150 316.50 279.50 657.00 448.75 569.25 598.50 479.50 601.75 for additional charges, service restrictions and general information. *Visit UPS.com® or call 1-800-782-7892 for guarantee details, UPS Worldwide Expedited Multiple-Package Shipments service availability of More Than 150 Lbs.** or delivery time commitments. Zones12489101112 **To determine the Price Per rate for international Pound $2.12 $1.87 $4.38 $2.99 $3.80 $3.99 $3.20 $4.01 multiple-package Minimum 316.50 279.50 657.00 448.75 569.25 598.50 479.50 601.75 shipments, see Rate page 80. 90

Automated Processing Shipping Solutions

All of our shipping solutions will – Point-and-click entry of address- – E-mail ship notification through help you ship more efficiently. book information. Quantum View NotifySM to alert You choose the one that is right – View archived shipping history your recipients to the status for your business. All UPS shipping with the click of a mouse. of any shipment. systems offer: – Increased accuracy and reduced To determine the right UPS solution – Fast and easy shipping to any errors compared to cumbersome for you, refer to the following of the worldwide destinations paper forms. descriptions: served by UPS.

UPS Solution Shipping Environment Features and Benefits UPS WorldShip® Centralized Shipping Full-featured software for high-performance shipping: (shipping room, warehouse) – Import shipments for batch processing. – Access the shipping industry’s largest suite of return services, including electronic return labels. Note: A contract is required – Integrated export documentation simplifies international for Hazardous shipping. Materials/ International UPS Internet Decentralized Shipping All your employees can print UPS labels from their Dangerous Shipping (distributed employees, desktop PCs: Goods service. front office, administrative – Web-based shipping system allows anyone in your staff, etc.) Note: Hazardous company to ship from anywhere. Materials requiring – No software or setup required. shipping papers and International UPS CampusShipTM Decentralized Shipping Gain control and reporting of your employees’ Dangerous Goods with Centralized Control shipping activities: requiring a Shipper’s (distributed employees, – A customized Web-based shipping system allows anyone Declaration for front office, administrative in your company to ship or track from anywhere, but Dangerous Goods staff, etc., with administrator gives complete visibility and control to the shipping are not accepted controls) through UPS decision maker. Internet Shipping – No software required. or UPS CampusShipTM. PROCESS YOUR SHIPMENT 91

Shipping Solutions (continued)

UPS WorldShip® UPS WorldShip is a full-featured, – Customize your default settings, – Share shipping data and informa- Windows®-based, shipping software such as package type, service tion across a multi-user database application for customers with level, etc., to match your shipping with UPS WorldShip LAN high-volume shipping needs. preferences to streamline ship- capabilities. WorldShip allows you to manage ment processing. – Process shipments for pickup all of your shipping activities right – Save frequently used addresses up to six months in advance. from your desktop computer. and assign profiles to consignees – Easily add shipping charges Features and Benefits in the address book for future to C.O.D. amounts. With WorldShip you can: reference and faster shipment processing. For a copy of UPS WorldShip, – Access the full portfolio of UPS go to worldship.ups.com or call – Receive and print proof-of- shipping services, enjoy the ship- 1-800-727-8100. To use this soft- delivery information, including ping industry’s largest variety of ware, you will need a UPS account time of delivery and the name, return services and have the ability number, and you must be a daily address and signature of recipient to ship to over 200 countries and pickup customer. territories around the world. for faster invoice processing. – Generate approved UPS shipping – Generate required international labels with reference data, a custom export documents for easier and barcode or your company logo. faster international shipment processing. – Display UPS published rates instantly or customized rates – E-mail notification of shipment, with the built-in rate calculator. delivery and exception information with Quantum View NotifySM. – Integrate customer shipping data with other business systems for either manual or automatic processing of shipments.

UPS Internet Shipping on UPS.com® Whether you are shipping a Features and Benefits – Arrange for a driver to pick up your domestic or international package, – Quickly determine the published shipments or find one of more follow a few simple steps and in rates of UPS service options, than 65,000 drop-off locations. no time, your package will be ready making it easier to choose the – Generate required export to go. UPS Internet Shipping is fast, service that best fits your needs documentation for international easy and resides on UPS.com, and budget. shipments. so there is no software to install. – Create professional shipping labels Everyone in your organization from your inkjet or laser printer. will have an easy way to ship, track and schedule a pickup with – Save frequently used addresses UPS from their desktop. Applicable and use them again with a simple restrictions are set forth in the point and click. required UPS Internet Shipping click-wrap agreement, the UPS Tariff – Your shipping information is stored, and the “Terms and Conditions” so it’s easy to track previous ship- beginning on page 122. ments (including signature) or to verify past shipping information and published rates. 92

Automated Processing

Shipping Solutions (continued)

UPS CampusShipTM A Web-based shipping system that shipments, ship and track packages, – Available to customers in 24 everyone in your organization can schedule a pickup and even alert countries, in 17 languages. use. Perfect for businesses with their recipients that a package – Validate reference codes according employees who may be in the next is on its way. to your business rules. office, the next building or even To learn more about CampusShip, the next state, and who ship a few – E-mail notification of shipment, call 1-800-PICK-UPS®. packages a day. Ideal for organiza- delivery or exception status with tions of any type, especially those Features and Benefits Quantum View NotifySM. with multiple locations such as law – Accessible from any computer – Facilitate return shipments. offices, financial institutions, real connected to the Internet. estate firms or insurance agencies, – Access to all UPS billing options, – Control costs by controlling access just to name a few. including billing to your credit to service levels. CampusShip is designed with both card or procurement card. – Conserves resources, since portability and reporting capabilities – Efficiently allocate costs to either CampusShip needs no installation in mind. You can use it wherever internal departments or specific and users need minimal training. you are, whether in your office clients. or on the road. You can manage – Access to global and personal – Generate all required export cost by managing the way your address books. employees ship with UPS by documentation for international controlling the types of services – Customizable to your business shipments. they use, requiring and validating needs. a reference code (e.g., department – Maintain centralized control Note: A con- code, cost code or client/matter tract is required and visibility of all shipments. code) – even conveniently down- for Hazardous – Reduces costly user errors. Materials/ loading all shipping activity within International your company. – Import address books, employee Dangerous From their desktop computers, data, shipper account numbers Goods service. your employees will have every- and reference codes. Note: Hazardous thing they need to prepare Materials requiring shipping papers and International Dangerous Goods Smart Labels requiring a Shipper’s The smart labels provided by accurate routing and prompt Declaration for ® Dangerous Goods UPS WorldShip , UPS Internet delivery of your shipments. In are not accepted Shipping, UPS CampusShip and addition, the use of smart labels ® through UPS UPS OnLine Compatible vendor allows for fast access to tracking Internet Shipping shipping systems include barcodes and delivery information. or UPS CampusShipTM. and routing codes that help ensure PROCESS YOUR SHIPMENT 93

Documentation Manual Processing UPS Air Shipping Documents (ASDs)

3 WEIGHT DIMENSIONAL LARGE AIR 4 SHIPPER ® ENTER “LTR” WEIGHT PACKAGE RELEASE A manual recording option that UPS 2nd Day Air WEIGHT IF LETTER If Applicable

Shipping Document CHARGES 5 2ND DAY See instructions on back. Call 1-800-PICK-UPS (800-742-5877) AIR $ combines an address label, a track- for additional information. CHARGE 6 TRACKING NUMBER SATURDAY PICKUP 1Z 123 456 37 1234 567 8 See instructions. $ 1 SHIPMENT FROM SHIPPER’S OPTIONAL INSURED VALUE UPS ACCOUNT NO. Contents are automatically $ $ 4 UPS SERVICES protected3 up to $100. For insured WEIGHT DIMENSIONAL LARGE AIR SHIPPER ACCOUNT ® value over $100, see instructions. AMOUNT ing label and a shipping record ENTER “LTR” WEIGHT PACKAGE RELEASE NO. If Applicable UPS 2nd Day Air A.M. C.O.D. WEIGHT IF LETTER REFERENCE NUMBER If C.O.D., enter amount to be $ collected and attach completed $ UPS C.O.D. tag to package. AMOUNT 7 Shipping DocumentADDITIONAL An Additional Handling Charge applies for certain CHARGES NAME TELEPHONED HANDLING $ R items. 5See instructions. CHARGE 2ND DAY imum liability per package assumed by the applicable insurance company shall not e assumed by the applicable insurance company shall not exceed $500 (less $100), A in which case the maximum value is $500 per package. The maximum liability per into one form. See instructions on back.H Call 1-800-PICK-UPSS (800-742-5877) AIR A.M. $ for additional information.S IE TOTAL CHARGE ed by this receipt is $100, which is a reasonable value under the circumstances surrounding OMPANY S P $ C RE O CHARGES P C 6 SATURDAY PICKUP ETRACKING NUMBER 3 1Z 123 456 31 1234 567 8 S See instructions. $ G 8 BILL BILL BILL THIRD CREDIT EA N American Express CHECK STREET ADDRESS L I SHIPPER RECEIVER PARTY CARD Diner’s Club P 1 SHIPMENTK FROM METHOD A Discover 4 SHIPPER’S OF INSURED VALUE WEIGHT DIMENSIONAL LARGE AIR SHIPPER M UPS ACCOUNT NO. OPTIONAL ® MasterCardContents3 are automatically $ UPS PAYMENT $ E SERVICES Visaprotected up to $100. For insured ENTER “LTR” WEIGHT PACKAGE RELEASE R ACCOUNT value over $100, see instructions. AMOUNT If Applicable CITY AND STATE ZIP CODE UPS Next Day Air RECORDSaver ACCOUNT NO. IN SECTION 8 WEIGHT IF LETTER A NO. U C.O.D. YO REFERENCE NUMBER If C.O.D., enter amount to be $ $ 9 RECEIVER’S / THIRD PARTY’S UPS ACCT. NO. OR MAJOR CREDITcollected CARD and attachNO. completed EXPIRATION Detailed preparation instructions UPS C.O.D. tag to package. AMOUNT DATE 2 DELIVERY TO Shipping Document CHARGES D 7 ADDITIONAL NAME ELEPHONE TELEPHONE An Additional5 NEXT Handling DAY Charge applies for/ certain NAME T R HANDLING $ See instructions on back. CallATHIRD 1-800-PICK-UPS PARTY’S COMPANY (800-742-5877) NAME items. See AIRinstructions. SAVER $ imum liability per package assumed by the applicable insurance company shall not

H e assumed by the applicable insurance company shall not exceed $500 (less $100), S CHARGE in which case the maximum value is $500 per package. The maximum liability per ( for )additional information.SS IE CHARGE

E P TOTAL ed by this receipt is $100, which is a reasonable value under the circumstances surrounding COMPANY COMPANY R STREETO ADDRESS 6 $ TRACKING P NUMBER C CHARGES SATURDAY PICKUP E 31Z 123 456 23 1234 567 8 See instructions. are printed on the reverse side of AS G $ E IN 8 BILL BILL BILL THIRD CREDIT PL 1 SHIPMENT FROMK American Express CHECK TREET DDRESS STREET ADDRESS DEPT./FLR. Residential ITY ND TATE ODE S A SHIPPER’S A C A S SHIPPER RECEIVER PARTYZIP C CARD Diner’sINSURED Club VALUE UPS ACCOUNT NO. METHOD OPTIONAL Contents are automatically $ 4 M ® 3 WEIGHT DIMENSIONAL$ LARGE AIR SHIPPER EUPS OF SERVICES Discoverprotected up to $100. For insured RACCOUNT UPS Next Day Air value over $100, see instructions. ENTER “LTR”AMOUNT WEIGHT PACKAGE RELEASE PAYMENT MasterCard If Applicable A NO. SM WEIGHT IF LETTER The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology RECORD ACCOUNT NO. IN SECTION 8 Visa CITY AND STATE CITY AND STATE U ZIP CODE or softwareZIP C wereODE exported from the UPSUnited States in accordanceWorldwide with the Export Administration Regulations. Express Diversion contrary to U.S. law is prohibited.C.O.D. O REFERENCE NUMBER If C.O.D., enter amount to be $ $ Y 10 DATE OF SHIPMENTcollected and attach completed SHIPPER’S UPS C.O.D. tag to package. AMOUNT each ASD. ASDs are available for e 9 RECEIVER’S / THIRD PARTY’S UPS ACCT. NO. OR MAJOR CREDIT CARD NO. EXPIRATION SIGNATURE / / CHARGES XShipping Document7 5 Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package cover the transportation. In addition, the maximum value per package is $50,000, package assumedexcept for by packages UPS shallshipped via not a exceed $100,UPS regardlessLetter of Center, the purchase of exceed $50,000 insurance (less for $100), protection except in for packagesexcess of shipped $100.via a The UPS maxLetter in Center, which case the maximum the maximum. the valueof of regardless in excess liability per packag DATE DELIVERY TO ADDITIONAL An Additional Handling Charge appliesNEXT for D certainAY EXPRESS 2 NAME TELEPHONE D HANDLING R items. See TYPEinstructions. OF AIR $ (INT’L) NAME TELEPHONE A CHARGE / See instructions on back.H Call 1-800-PICK-UPS (800-742-5877) SERVICE in which case the maximum value is $500 per package. The per maximum liability $ THIRD PARTY’S COMPANYS NAME ed by the applicable insurance company shall not $500 exceed (less $100), regardless of for additional information.S IE FOR WORLDWIDE EXPRESS SHIPMENTS DOCUMENTS assumed package per liability insurance exceed shallimum not by applicable company the Mark an “X” in this box if shipment only ( ) ES P TOTAL0201911252609 10/00 W ed by this receipt is $100, which is a reasonable value under the circumstances surrounding COMPANY PR CO CHARGES contains documents of no commercial value.$ ONLY each of the following services: COMPANY TRACKING NUMBER 1ZS TREET 123 ADDRESS 456 22 1234 567 8 6 SATURDAY SATURDAY E 3 $ S G PICKUP DELIVERY A 8 BILL BILL BILL THIRD CREDIT E IN AmericanSee instructions. Express CHECK See instructions. L SHIPPER RECEIVER PARTY CARD STREET ADDRESS 1 SHIPMENT FROMK Diner’s Club P A METHOD NSURED ALUE STREET ADDRESS SHIPPER’SDEPT./FLR. Residential CITY AND STATE OPTIONALZIP CODE DiscoverI V M UPS ACCOUNT NO. OF Contents are automatically $ MasterCard $ EUPS PAYMENT SERVICES protected3 up to $100. For insured WEIGHT DIMENSIONAL LARGE AIR 4 SHIPPER RACCOUNT Visavalue over $100, see instructions. AMOUNT RECORD ACCOUNT NO. IN SECTION 8® EIGHT PACKAGE CITY AND STATE A NO. ZIP CODE ® ENTER “LTR” W RELEASE If Applicable ® ® U The shipper authorizes UPS to actNext as forwarding agent Day for export control Air and customs purposes. Early The shipper certifies A.M. that these commodities, technologyC.O.D. WEIGHT IF LETTER CITY AND STATE ZIP CODE or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. $ YO REFERENCE NUMBER If C.O.D., enter amount to be $ ECEIVER’S HIRD ARTY’S CCT. O. R AJOR REDITcollected ARD and attach O. completed XPIRATION 10 SHIPPER’S 9 R / T P UPS A N ODATEM OF SCHIPMENTUPS C.O.D.C tag toN package. E AMOUNT 5 NEXT DAY AIR DATE CHARGES – UPS Next Day Air Early A.M. SIGNATURE EARLY A.M. 2 EXTREMELY URGENT DELIVERY TO X 7 / / D ADDITIONAL Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package cover the transportation. In addition, the maximum value per package is package $50,000,assumed by except for UPS shallpackages notshipped exceed via $100, a regardless UPS of Letterthe exceed purchase$50,000Center, (lessof $100), insurance except for for packagesprotection in shipped excess via a of UPS $100. Letter The inCenter, max which the maximum. of the value of regardless in excess case the maximum liability per packag NAME ShippingTELEPHONER Document An Additional CHARGEHandling Charge applies for/ certain $ NAME TELEPHONE A HANDLING items. See instructions. $ Note: Hazardous H 6 S THIRD PARTY’SI ECOMPANYS NAME CHARGE SATURDAY SATURDAY ( See ) instructionsES on back. Call 1-800-PICK-UPSP (800-742-5877) PICKUP DELIVERY $ for additionalR information. O 020191125012609TOTAL 10/00 W See instructions. See instructions. COMPANY P C CHARGES $ COMPANY E 3 STREET ADDRESS S INSURED VALUE ped via UPS international service, in which case the maximum liability per package assumed by the applicable insurance ® TRACKING NUMBERG $ including costume jewelry) shipped via UPS international service, in which case the maximum value is $500 per package. The A 8 BILL BILL THIRD Contents are automatically of $100. xcess The maximum liability per package assumed by the applicable insurance company shall not $50,000 exceed (less E N 1Z 123 456 21 1234 567 8 ed by this receipt is $100, which is a reasonable value under the circumstances surrounding the transportation. In addition, th $ I BILL CREDIT protected up to $100. For insuredCHECK L RECEIVER PARTY American Express K value over $100, see instructions. AMOUNT P SHIPPER OPTIONAL CARD STREET ADDRESS A METHOD DOMESTIC ONLY Diner’s Club Materials/ STREET ADDRESS 1 SHIPMENTDEPT./F LR.FROMResidential CITY AND STATE SERVICESZIP CODE – UPS Next Day Air (may also be M OF Discover E MasterCardC.O.D. R SHIPPER’S UPS ACCOUNT NO. PAYMENT If C.O.D., enter amount to be $ $ A UPS Visacollected and attach completed UPS C.O.D. tag to package. AMOUNT CITY AND STATE U ACCOUNT ZIP CODE RECORD ACCOUNT NO. IN SECTION 8 CITY AND STATE O NO.ZIP CODE The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology or softwar e were Y exported from the United States in accordance with the Expor t Administration Regulations. Diversion contrary to U.S. law is prohibited. EFERENCE UMBER VERBAL CONFIRMATION OF DELIVERY SM R N 10 HIPPER’S ECEIVER’S HIRD ARTY’S CCT. O. DRATE AJOROF S HIPMENTREDIT ARD O. XPIRATION $ S 9 R / T P UPS A N O M C See instructions.C N E SIGNATURE DATE International / / Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value of each package cover 2 EXTREMELY URGENT DELIVERY TO X the transportation. In addition, the maximum value per package is $50,000, except for package assumedpackages by UPS shallshipped $100,not exceed regardless ofvia the purchase of a insurance for protection in ofexcess $100. UPS The max Letter Center, $50,000 (less $100), except for packages shipped via a UPS Letterin which case the Center, maximum liability per package assum in excess the maximum. of the value D 7 ADDITIONAL used for UPS Worldwide Express ) An Additional Handling Charge applies /for certain NAME NAME TELEPHONE TELEPHONER HANDLING $ ATHIRD PARTY’S COMPANY NAME items. See instructions. H S CHARGE in which case the maximum value is $500 per package. The per maximum liability ed by the applicable insurance company shall not $500 exceed (less $100), regardless of ( ) SS IE 0201952542609 10/00 W imum liability per package assumed by the applicable insurance company shall not exceed

P ed by this receipt is $100, which is a reasonable value under the circumstances surrounding RE O TOTAL COMPANY COMPANY P S TREETC ADDRESS CHARGES $ ASE G 3 Dangerous Goods ® E IN BILL BILL BILL THIRD CREDIT L 8 CHECK K SHIPPER RECEIVER PARTY CARD American Express STREET ADDRESS STREET ADDRESS P DEPT./FALR. Residential CITY AND STATE ZIP CODE M METHOD Diner’s Club E OF Discover – UPS Next Day Air Saver MasterCard R PAYMENT A Visa CITY AND STATE (INCLUDE COUNTRYCITY IF IANTERNATIONAL)ND STATE U ZIP CODE TheZIP shipper C authorizesODE UPS to act as forwarding agent for export control and customs purposes. The shipperRECORD certifies ACCOUNT that theseNO. IN commodities, SECTION 9 technology YO or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. service is not 10 SHIPPER’S ECEIVER’S HIRD ARTY’S CCT. O. R AJOR REDIT ARD O. XPIRATION maximum maximum value per package is $50,000, for except packages shipped via a UPS or Letterpackages Center, containing jewelry (not maximum liability per package assumed by UPS shall not $100, exceed regardless of the purchase of insurance for protection in e $100), except for packages shipped via a UPS Letter Center, or packages the maximum. shall $500 (less of company $100), regardless exceed not the value in excess of containing jewelry (not including costume jewelry) ship 9 R / T P UPS A N O M C C Unless a greater value Nis recorded in writing on this receipt, the shipper agrees that the released value of each package cover E SIGNATURE X DATE ® 2 EXTREMELY URGENT DELIVERY TO DATE OF SHIPMENT NAME TELEPHONE / THIRD PARTY’S COMPANY NAME / / – UPS 2nd Day Air A.M. ( ) 0101911202609 10/00 W available when COMPANY STREET ADDRESS

® STREET ADDRESS DEPT./FLR. Residential CITY AND STATE ZIP CODE using this manual CITY AND STATE ZIP CODE The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology – UPS 2nd Day Air or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. 10 SHIPPER’S DATE OF SHIPMENT SIGNATURE / / X Unless a greater value is recorded in writing on this receipt, the shipper agrees that the released value the of transportation. each package In cover addition, the maximum value per package is $50,000, except for package assumedpackages by UPS shallshipped $100,not exceed regardless of the via purchase of insurance a for protection in excess of $100. The maxUPS Letter Center, $50,000 (less $100), except for packages shipped via a UPS Letterin which case theCenter, maximum liability per package assum in excess the maximum. of the value This form not needed with UPS Internet Shipping at UPS.com documentation. 0201911262609 1/05 UPS COPY For Saturday delivery, each Express Note: Be sure to keep Envelope or package must bear the second copy of the a Saturday Delivery routing label. shipping document for yourself.

UPS Ground Same-Day Pickup Shipping Document

4 3 WEIGHT OVERSIZE SHIPPER WHOLE LBS. ONLY UPS Ground S.D.P. OS 1 OS 2 OS 3/LP RELEASE This document is designed WEIGHT G

Shipping Document CHARGES 45 See instructions on back. Visit UPS.com or call 1-800-PICK-UPS GROUND (800-742-5877) for additional information. S.D.P. $ for convenience, by combining SHIPPING TRACKING NUMBER K969 491 268 9 CHARGES 1 SHIPMENT FROM 56 INSURED VALUE $ SHIPPER’S UPS ACCOUNT NO. Contents are automatically $ UPS protected up to $100. For insured value over $100, see instructions. AMOUNT ACCOUNT OPTIONAL an address label, a tracking label NO. SERVICES REFERENCE NUMBER C.O.D. shipping may be available at UPS.com.

67 D ADDITIONAL An Additional Handling Charge applies for certain NAME TELEPHONER HANDLING $ d by UPS shall not exceed $100, regardless of the purchase of insurance for A items. See instructions. 0,000 (less $100), regardless of the value in excess of the maximum. Claims not H CHARGE ed by this receipt is $100, which is a reasonable value under the circumstances SS PIES delivery has elapsed, are waived. Neither UPS nor the applicable insurance company RE O TOTAL $ and a shipping record into one form. COMPANY SE P 3 C CHARGES EA ING 87 L BILL BILL BILL THIRD CREDIT P K METHOD American Express CHECK STREET ADDRESS A SHIPPER RECEIVER PARTY CARD Diner’s Club M OF Discover E PAYMENT R MasterCard A Visa CITY AND STATEOU ZIP CODE RECORD ACCOUNT NO. IN SECTION 8 Follow the detailed preparation Y ECEIVER’S HIRD ARTY’S CCT. O. R AJOR REDIT ARD O. EXPIRATION 89 R / T P UPS A N O M C C N DATE 2 DELIVERY TO NAME TELEPHONE THIRD PARTY’S COMPANY NAME ( ) STREET ADDRESS instructions printed on the reverse COMPANY

CITY AND STATE ZIP CODE STREET ADDRESS DEPT./FLR. Residential Delivery

The shipper authorizes UPS to act as forwarding agent for export control and customs purposes. The shipper certifies that these commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. CITY AND STATE ZIP CODE side of the form. Attach the DATE OF SHIPMENT 109 SHIPPER’S SIGNATURE

X Unless a greater value is recorded in writing surrounding on the this transportation. receipt, In the addition, the shipper maximum agrees value per that protection in package excess the of $100. The released is maximum liability value per $50,000. package assumed of by The the applicable each maximum insurance package liability company shall not cover per exceed $5 made within package 9 months after assume delivery of the package or, in the case of non-delivery, within 9 months after a rshall be liable for any special, incidental, or consequential damages. easonable time for All shipments are subject to the terms contained in the UPS Tariff and Terms and Conditions of Service, which are available at UPS.com and local UPS offices. 021295 1/04 MW completed form to the package This form is not required when shipping from UPS.com. and call 1-800-PICK-UPS® to schedule a same-day pickup. A $5 per package service fee applies to all packages. 94

Documentation Manual Processing UPS Worldwide Services Waybill

A manual recording option designed – The UPS Waybill helps you or your shipments to the same recipient, for your routine international ship- customers reconcile the charges. only the lead package requires a ments. The UPS Waybill serves as waybill. Each additional package – Shipments using the waybill are a checklist for customs and other must have an address label and a UPS covered by applicable UPS service government information required Worldwide Services Tracking Label. guarantees. For details, call the in your declaration. UPS International Customer Service Detailed preparation instructions – Detailed information fields Center at 1-800-782-7892. are included on the reverse side to fully address your shipment of the waybill. When you use a UPS Worldwide and to include required customs Services Waybill for multiple-package information. – Various billing options to specify how payment of charges is handled. – Shipment-level detail enables shipment pricing and shipment tracking.

– With your authorization, the U.S. Shipper’s Export Declaration

(S.E.D.) can be prepared by UPS

on your behalf.

Documenting an Export Shipment

UPS uses export/import documents international service make it WorldShip 5.0 or higher and some you prepare to properly declare easy to complete an invoice, UPS OnLine Compatible vendor your shipment to customs in both an S.E.D., a Certificate of Origin shipping systems connect to the country of export and the country or a NAFTA Certificate. AESDirect to allow customers of import. The required documents to file their S.E.D. electronically UPS WorldShip, UPS Internet are submitted to customs to deter- with the Census Bureau and U.S. Shipping and UPS CampusShip mine the applicable duties and Customs and Border Protection. prompt you to complete required taxes in the destination country. export documentation as you UPS will charge a fee of $10 per This documentation may include: process an international shipment. shipment when asked to create – An invoice. Additionally, WorldShip enables and file an S.E.D. on behalf of the – A U.S. Shipper’s Export Declaration you to automate your international shipper. All required data must be (S.E.D.). documentation preparation through provided and Power of Attorney – A Certificate of Origin or a North data import capabilities. granted. American Free Trade Agreement In order to file an S.E.D. electroni- Use your WorldShip, UPS Internet (NAFTA) Certificate of Origin. cally, users can log in directly to Shipping, UPS CampusShipor UPS – Other documents based on value, the U.S. Government Automated OnLine Compatible vendor shipping nature and destination of shipment. Export System (AES) Web site at system that supports full interna- aesdirect.gov to obtain the appro- tional service or fill out a UPS UPS WorldShip®, UPS Internet Note: International priate information for completing Worldwide Services Waybill. Shipping, UPS CampusShipTM and Dangerous Goods their UPS shipment. UPS recom- UPS OnLine® Compatible vendor service requires mends electronic filing as the a contract. shipping systems that support full preferred method for S.E.D. filing. PROCESS YOUR SHIPMENT 95

Documenting an Export Shipment (continued)

Document Shipments: A blank invoice can be found on page and two copies of a commercial A document is generally defined 97 or at UPS.com®.* In addition, a invoice, a Certificate of Origin is as a written, typed or printed sample copy of a completed invoice required to clear customs in many communication of no commercial is available for review at UPS.com. countries. Call 1-800-782-7892 value. Call 1-800-782-7892 for to determine if your shipment will Prepare an S.E.D.: a list of items that are classified require a Certificate of Origin. One copy of the S.E.D. is required if: as documents in your destination A blank Certificate of Origin can be country. International documents – Any single schedule B commodity, found on page 101 or at UPS.com*. shipped in an Express Envelope technology or software in the In addition, a sample copy of a or in any other packaging generally shipment is valued at more than completed Certificate of Origin is do not require an invoice. $2,500 (U.S.). This also applies to shipments between the United available for review at UPS.com. States and Puerto Rico. Complete a NAFTA Certificate of – An export license or license Origin for shipments to Canada exemption is required, regardless and Mexico: of the value of the contents For goods that are made in a NAFTA

of the shipment. country and meet NAFTA eligibility

An S.E.D. is not required for ship- requirements, a NAFTA Certificate ments to Canada unless the com- of Origin should be included along modities are being exported under with one original and two copies an export license or license exemp- of the commercial invoice. This tion or the shipment is destined certificate will allow goods that are for a third country. NAFTA-eligible originating under the NAFTA Rules of Origin to qualify A blank S.E.D. can be found on page for the reduced or eliminated duty Non-document Shipments: 99 or at UPS.com*. In addition, a provisions under the North American International shipments contain- sample copy of a completed S.E.D. Free Trade Agreement. For informa- ing items other than documents is available for review at UPS.com. tion regarding eligibility under typically require one original and the North American Free Trade two copies of a commercial invoice Important: A Destination Control Agreement, contact your local U.S. in addition to the UPS Waybill or Statement should be placed on Customs and Border Protection office. UPS OnLine-generated shipping the commercial invoice to ensure prompt delivery. The correct word- label. Packages destined for Puerto A blank NAFTA Certificate of Origin ing of the statement is shown below Rico require one original and one can be found on pages 103 and 104 and may be written, stamped or copy of a commercial invoice in or at UPS.com*. In addition, a typed on the documentation: addition to the UPS Air Shipping sample copy of a completed NAFTA Document or UPS OnLine-generated “These commodities, technology Certificate of Origin is available *This form can be shipping label. or software were exported from for review at UPS.com. downloaded from the United States in accordance UPS.com/intl_forms. Please call 1-800-782-7892 for with the Export Administration Enclose all required export docu- – Visit specific country requirements. Regulations. Diversion contrary mentation in the UPS Waybill pouch UPS.com/globaladvisor or in an envelope marked “Export Business or personal stationery may to U.S. law is prohibited.” to download or for Documents.” Securely affix pouch be used if it contains all the infor- help with international Complete a Certificate of Origin: or envelope to the lead package. shipping documents. mation shown on the blank invoice. In addition to the one original

Using a UPS Routing Form

Take advantage of UPS-guaranteed A blank Routing Form can be found and Labels” section under the import delivery options including on pages 105 and 106. Support tab at UPS.com, and then fixed import rates. Use the Routing click on “Download.” This form can also be completed Form to instruct your international online and printed; go to “Routing business partners to ship to you Form” in the “Documentation using UPS. This page intentionally left blank. PROCESS YOUR SHIPMENT 97

SHIPPER INFORMATION: Invoice Tax ID/VAT No.: Date: Contact Name: Company Name: Bill of Lading/Air Waybill No.: Company Address:

Invoice Number: City: Purchase Order No.: State/Province: Postal Code: Terms of Sale (Incoterm): Country: Telephone No.: Reason for Export: E-Mail ID: SHIP TO: SOLD TO: Tax ID/VAT No.: Tax ID/VAT No.: Contact Name: Contact Name: Company Name: Company Name: Company Address: Company Address:

City: City: State/Province: State/Province: Postal Code: Postal Code: Country: Country: Telephone No.: Telephone No.: E-Mail ID: E-Mail ID:

No. Unit of Description of Goods Country Unit Units Measure (include Harmonized Tariff Number if known) of Origin Value Total Value

Additional Comments: Invoice Line Total: Discount/Rebate: Invoice Sub-Total: Freight Charges: Declaration Statement: Insurance: Other (Specify type) : Invoice Total Amount: Currency Code:

Shipper Signature/Title Date: Total Number of Packages: Total Weight (indicate LBS or KGS):

These commodities, technology or software were exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited. This page intentionally left blank. PROCESS YOUR SHIPMENT 99

U.S. DEPARTMENT OF COMMERCE – Economics and Statistics Administration – U.S. CENSUS BUREAU – BUREAU OF EXPORT ADMINISTRATION FORM 7525-V (7-18-2003) SHIPPER’S EXPORT DECLARATION OMB No. 0607-0152 11a. U.S. PRINCIPAL PARTY IN INTEREST (USPPI) (Complete name and address)

ZIP CODE 2. DATE OF EXPORTATION 3. TRANSPORTATION REFERENCE NO.

11b. USPPI’S EIN (IRS) OR ID NO. c. PARTIES TO TRANSACTION Related Non-related 14a. ULTIMATE CONSIGNEE (Complete name and address)

14b. INTERMEDIATE CONSIGNEE (Complete name and address)

15a. FORWARDING AGENT (Complete name and address)

15b. FORWARDING AGENT’S EIN (IRS) NO. 6. POINT (STATE) OF ORIGIN OR FTZ NO. 7. COUNTRY OF ULTIMATE DESTINATION

18. LOADING PIER (Vessel only) 19. METHOD OF TRANSPORTATION (Specify) 14. CARRIER IDENTIFICATION CODE 15. SHIPMENT REFERENCE NO.

10. EXPORTING CARRIER 11. PORT OF EXPORT 16. ENTRY NUMBER 17. HAZARDOUS MATERIALS Yes No

12. PORT OF UNLOADING (Vessel and air only) 13. CONTAINERIZED (Vessel only) 18. IN BOND CODE 19. ROUTED EXPORT TRANSACTION Yes No Yes No

20. SCHEDULE B DESCRIPTION OF COMMODITIES (Use columns 22-24) VALUE (U.S. dollars, omit cents) D/F SCHEDULE B NUMBER QUANTITY – SHIPPING WEIGHT VIN/PRODUCT NUMBER/ (Selling price or cost if not or M SCHEDULE B UNIT(S) (Kilograms) VEHICLE TITLE NUMBER sold) (21) (22) (23) (24) (25) (26)

27. LICENSE NO./LICENSE EXCEPTION SYMBOL/AUTHORIZATION 28. ECCN (When required)

29. Duly authorized officer or employee The USPPI authorizes the forwarder named above to act as forwarding agent for export control and customs purposes. 30. I certify that all statements made and all information contained herein are true and correct and that I have read and understand the instructions for preparation of this document, set forth in the “Correct Way to Fill Out the Shipper’s Export Declaration.” I understand that civil and criminal penalties, including forfeiture and sale, may be imposed for making false or fraudulent statements herein, failing to provide the requested information or for violation of U.S. laws on exportation (13 U.S.C. Sec. 305; 22 U.S.C. Sec. 401; 18 U.S.C. Sec. 1001; 50 U.S.C. App. 2410). Signature Confidential – Shipper’s Export Declarations (or any successor document) wherever located, shall be exempt from public disclosure unless the Secretary determines that such exemption would be contrary to the national interest (Title 13, Chapter 9, Section 301 (g)). Title Export shipments are subject to inspection by U.S. Customs Service and/or Office of Export Enforcement. Date 31. AUTHENTICATION (When required)

Telephone No. (Include Area Code) E-mail address

This form may be printed by private parties provided it conforms to the official form. For sale by the Superintendent of Documents, Government Printing Office, Washington, DC 20402, and local Customs District Directors. The “Correct Way to Fill Out the Shipper’s Export Declaration” is available from the U.S. Census Bureau, Washington, DC 20233. This page intentionally left blank. PROCESS YOUR SHIPMENT 101

US Certificate of Origin

The undersigned (Owner or Agent)

(Name and Address of Shipper)

declares that the following mentioned goods shipped on on the date consigned to:

are the product of the United States of America.

NO. OF PKGS WEIGHT IN KILOS MARKS AND NUMBERSBOXES DESCRIPTION OR CASES GROSS

Bill of Lading Air Waybill No.:

Sworn to before me

this day of 20 Signature of Owner or Agent

The ,

a recognized Chamber of Commerce under the laws of the State of , has examined the manufacturer’s invoice or shipper’s affidavit concerning the origin of the merchandise and according to the best of its knowledge and belief, finds that the products named originated in the United States of North America.

Secretary This page intentionally left blank. PROCESS YOUR SHIPMENT 103

DEPARTMENT OF THE TREASURY See Instruction Sheet for UNITED STATES CUSTOMS SERVICE Paperwork Reduction Act Notice

NORTH AMERICAN FREE TRADE AGREEMENT CERTIFICATE OF ORIGIN

Please print or type 19 CFR 181.11, 181.22 Bill of Lading / Air Waybill No.: 1. EXPORTER NAME AND ADDRESS 2. BLANKET PERIOD (DD/MM/YY)

FROM

TO TAX IDENTIFICATION NUMBER: 3. PRODUCER NAME AND ADDRESS 4. IMPORTER NAME AND ADDRESS

TAX IDENTIFICATION NUMBER: TAX IDENTIFICATION NUMBER:

5. 6. 7. 8. 9. 10. DESCRIPTION OF GOOD(S) HS TARIFF PREFERENCE PRODUCER NET COST COUNTRY CLASSIFICATION CRITERION OF ORIGIN NUMBER

I CERTIFY THAT: • THE INFORMATION ON THIS DOCUMENT IS TRUE AND ACCURATE AND I ASSUME THE RESPONSIBILITY FOR PROVING SUCH REP- RESENTATIONS. I UNDERSTAND THAT I AM LIABLE FOR ANY FALSE STATEMENTS OR MATERIAL OMISSIONS MADE ON OR IN CON- NECTION WITH THIS DOCUMENT; • I AGREE TO MAINTAIN, AND PRESENT UPON REQUEST, DOCUMENTATION NECESSARY TO SUPPORT THIS CERTIFICATE, AND TO INFORM, IN WRITING, ALL PERSONS TO WHOM THE CERTIFICATE WAS GIVEN OF ANY CHANGES THAT COULD AFFECT THE ACCU- RACY OR VALIDITY OF THIS CERTIFICATE; • THE GOODS ORIGINATED IN THE TERRITORY OF ONE OR MORE OF THE PARTIES, AND COMPLY WITH THE ORIGIN REQUIREMENTS SPECIFIED FOR THOSE GOODS IN THE NORTH AMERICAN FREE TRADE AGREEMENT, AND UNLESS SPECIFICALLY EXEMPTED IN ARTICLE 411 OR ANNEX 401, THERE HAS BEEN NO FURTHER PRODUCTION OR ANY OTHER OPERATION OUTSIDE THE TERRITORIES OF THE PARTIES; AND • THIS CERTIFICATE CONSISTS OF PAGES, INCLUDING ALL ATTACHMENTS. 11a. AUTHORIZED SIGNATURE 11b. COMPANY

11c. NAME (Print or Type) 11d. TITLE 11.

11e. DATE (DD/MM/YY) 11f. (Voice) (Facsimile) TELEPHONE NUMBER Based on Customs Form 434 104

PAPERWORK REDUCTION ACT NOTICE: This information is needed to carry out The estimated average burden associated with this collection of information is 15 minutes per respond- the terms of the North American Free Trade Agreement (NAFTA). NAFTA requires ent or recordkeeper depending on individual circumstances. Comments concerning the accuracy of that, upon request, an importer must provide Customs with proof of the exporter’s writ- this burden estimate and suggestions for reducing this burden should be directed to U.S. ten certification of the origin of the goods. The certification is essential to substantiate Customs Service, Paperwork Management Branch, Washington DC 20229. Do not send compliance with the rules of origin under the Agreement. You are required to give us completed forms to this office. this information to obtain a benefit. NORTH AMERICAN FREE TRADE AGREEMENT CERTIFICATE OF ORIGIN INSTRUCTIONS For purposes of obtaining preferential tariff treatment, this document must be completed legibly and in full by the exporter and be in the possession of the importer at the time the declaration is made. This document may also be completed voluntarily by the producer for use by the exporter. Please print or type:

FIELD 1: State the full legal name, address (including country) and legal tax identification number of the exporter. Legal taxation number is: in Canada, employer number or importer/exporter number assigned by Revenue Canada; in Mexico, federal taxpayer’s registry number (RFC); and in the United States, employer’s identification number or Social Security Number. FIELD 2: Complete field if the Certificate covers multiple shipments of identical goods as described in Field #5 that are imported into a NAFTA country for a specified period of up to one year (the blanket period). “FROM” is the date upon which the Certificate becomes applicable to the good covered by the blanket Certificate (it may be prior to the date of signing this Certificate). “TO” is the date upon which the blanket period expires. The importation of a good for which preferential treatment is claimed based on this Certificate must occur between these dates. FIELD 3: State the full legal name, address (including country) and legal tax identification number, as defined in Field #1, of the producer. If more than one producer’s good is included on the Certificate, attach a list of additional producers, including the legal name, address (including country) and legal tax identification number, cross-referenced to the good described in Field #5. If you wish this information to be confidential, it is acceptable to state “Available to Customs upon request”. If the producer and the exporter are the same, complete field with “SAME”. If the producer is unknown, it is acceptable to state “UNKNOWN”. FIELD 4: State the full legal name, address (including country) and legal tax identification number, as defined in Field #1, of the importer. If the importer is not known, state “UNKNOWN”; if multiple importers, state “VARIOUS”. FIELD 5: Provide a full description of each good. The description should be sufficient to relate it to the invoice description and to the Harmonized System (H.S.) description of the good. If the Certificate covers a single shipment of a good, include the invoice number as shown on the commercial invoice. If not known, indicate another unique reference number, such as the shipping order number. FIELD 6: For each good described in Field #5, identify the H.S. tariff classification to six digits. If the good is subject to a specific rule of origin in Annex 401 that requires eight digits, identify to eight digits, using the H.S. tariff classification of the country into whose territory the good is imported. FIELD 7: For each good described in Field #5, state which criterion (A through F) is applicable. The rules of origin are contained in Chapter Four and Annex 401. Additional rules are described in Annex 703.2 (certain agricultural goods), Annex 300-B, Appendix 6 (certain textile goods) and Annex 308.1 (certain automatic data processing goods and their parts). NOTE: In order to be entitled to preferential tariff treatment, each good must meet at least one of the criteria below. Preference Criteria A The good is “wholly obtained or produced entirely” in the territory of one or more of the NAFTA countries as referenced in Article 415. Note: The purchase of a good in the territory does not necessarily render it “wholly obtained or produced”. If the good is an agricultural good, see also criterion F and Annex 703.2. (Reference: Article 401(a) and 415) B The good is produced entirely in the territory of one or more of the NAFTA countries and satisfies the specific rule of origin, set out in Annex 401, that applies to its tariff classification. The rule may include a tariff classification change, regional value-content requirement, or a combination thereof. The good must also satisfy all other applicable requirements of Chapter Four. If the good is an agricultural good, see also criterion F and Annex 703.2. (Reference: Article 401(b)) C The good is produced entirely in the territory of one or more of the NAFTA countries exclusively from originating materials. Under this criterion, one or more of the materials may not fall within the definition of “wholly produced or obtained”, as set out in Article 415. All materials used in the production of the good must qualify as “originating” by meeting the rules of Article 401(a) through (d). If the good is an agricultural good, see also criterion F and Annex 703.2. (Reference: Article 401(c)) D Goods are produced in the territory of one or more of the NAFTA countries but do not meet the applicable rule of origin, set out in Annex 401, because certain non-originating materials do not undergo the required change in tariff classification. The goods do nonetheless meet the regional value-content requirement specified in Article 401(d). This criterion is limited to the following two circumstances: 1. The good was imported into the territory of a NAFTA country in an unassembled or disassembled form but was classified as an assembled good, pursuant to H.S. General Rule of Interpretation 2(a), or 2. The good incorporated one or more non-originating materials, provided for as parts under the H.S., which could not undergo a change in tariff classification because the heading provided for both the good and its parts and was not further subdivided into subheadings, or the subheading provided for both the good and its parts and was not further subdivided. NOTE: This criterion does not apply to Chapters 61 through 63 of the H.S. (Reference: Article 401(d)) E Certain automatic data processing goods and their parts, specified in Annex 308.1, that do not originate in the territory are considered originating upon importation into the territory of a NAFTA country from the territory of another NAFTA country when the most-favored-nation tariff rate of the good conforms to the rate established in Annex 308.1 and is common to all NAFTA countries. (Reference: Annex 308.1) F The good is an originating agricultural good under preference criterion A, B, or C above and is not subject to a quantitative restriction in the importing NAFTA country because it is a “qualifying good” as defined in Annex 703.2, Section A or B (please specify). A good listed in Appendix 703.2B.7 is also exempt from quantitative restrictions and is eligible for NAFTA preferential tariff treatment if it meets the definition of “qualifying good” in Sec- tion A of Annex 703.2. NOTE 1: This criterion does not apply to goods that wholly originate in Canada or the United States and are imported into either country. NOTE 2: A tariff rate quota is not a quantitative restriction. FIELD 8: For each good described in Field #5, state “YES” if you are the producer of the good. If you are not the producer of the good, state “NO” followed by (1), (2), or (3), depending on whether this certificate was based upon: (1) your knowledge of whether the good qualifies as an originating good; (2) your reliance on the producer’s written representation (other than a Certificate of Origin) that the good qualifies as an originating good; or (3) a completed and signed Certificate for the good, voluntarily provided to the exporter by the producer. FIELD 9: For each good described in Field #5, where the good is subject to a regional value content (RVC) requirement, indicate “NC” if the RVC is calculated according to the net cost method; otherwise, indicate “NO”. If the RVC is calculated over a period of time, further identify the beginning and ending dates (DD/MM/YY) of that period. (Reference: Articles 402.1, 402.5) FIELD 10: Identify the name of the country (“MX” or “US” for agricultural and textile goods exported to Canada; “US” or “CA” for all goods exported to Mexico; or “CA” or “MX” for all goods exported to the United States) to which the preferential rate of customs duty applies, as set out in Annex 302.2, in accordance with the Marking Rules or in each party’s schedule of tariff elimination. For all other originating goods exported to Canada, indicate appropriately “MX” or “US” if the goods originate in that NAFTA country, within the meaning of the NAFTA Rules of Origin Regulations, and any subsequent processing in the other NAFTA country does not increase the transaction value of the goods by more than seven percent; otherwise “JNT” for joint production. (Reference: Annex 302.2) FIELD 11: This field must be completed, signed, and dated by the exporter. When the Certificate is completed by the producer for use by the exporter, it must be completed, signed, and dated by the producer. The date must be the date the Certificate was completed and signed.

Based on Customs Form 434 (Back) PROCESS YOUR SHIPMENT 105 106 PROCESS YOUR SHIPMENT 107

Other Charges Domestic

The following information applies Next Day Air Saver®, UPS 2nd Day Missing/Invalid Account to all levels of UPS domestic service Air A.M.® and UPS 2nd Day Air®. Number or Refusal Fee ® except UPS SonicAir , unless other- – $5 for UPS Ground. An account number is invalid if it wise indicated. is not the correct account number For customers using UPS for the bill-to party, or if it is the Additional Handling ® WorldShip , UPS Internet Shipping account number for a consignee An Additional Handling charge of $5 TM or UPS CampusShip , city, state or third party who fails to pay the may be applied to the following: and ZIP Code combinations are shipping charges: – Any article that is encased in an automatically validated within each – A $10 charge per package will be outside shipping container made system. UPS Internet Shipping and assessed for shipments with a of metal or wood. UPS CampusShip can validate your missing or invalid account number. address against our street level – Any item, such as a barrel, drum, Additionally, if the consignee or address database. pail or tire, that is not fully encased third party fails to pay the shipping in a corrugated cardboard shipping Destination Outside Service Area charges, the original shipper will container. If delivery of a UPS Next Day Air be billed the shipping charges. – Any package with the longest side Early A.M. shipment is requested to Over Maximum Limits exceeding 60 inches or its second- a destination outside the Early A.M. Packages with an actual weight longest side exceeding 30 inches. service area, UPS reserves the right of more than 150 pounds, or that to assess a billing adjustment fee – Any package qualifying as a Large exceed 108 inches in length, or of $10 per shipment. Air Package. exceed a total of 165 inches in – An Additional Handling charge Hazardous Materials length and girth combined, as will not be assessed to packages UPS accepts Hazardous Materials measured to determine their bill- qualifying for a Large Package only from customers with UPS able weight, are not accepted for Surcharge. Hazardous Materials contracts transportation. If found in the UPS and automatic daily pickups, system, they are subject to one UPS also reserves the right to assess and then for transport only within of the following additional charges: the charge for any package that, and between all 50 United States in UPS’s sole discretion, requires – Over Maximum Weight: $50 and Puerto Rico. No domestic special handling. – Over Maximum Length: $50 contract is required for “Other Address Correction Regulated Materials” (ORM-D) – Over Maximum Size: $50 If UPS is unable to deliver any intra-island ground shipments, Refer to the “Terms and Conditions” package as addressed by the shipper some dry ice shipments, materials beginning on page 122 and the UPS or if the package has an incorrect prepared in accordance with Tariff at UPS.com for details. or incomplete address, UPS will Title 49 C.F.R. 173.4 and determine and make reasonable Excepted Quantities as defined Pickup of Return efforts to secure the correct or in International Air Transport Service Shipments complete address. An address Association (IATA) 2.7. The A Pickup charge of $10 will be validated by UPS may be incorrect Hazardous Materials charge assessed when a pickup is requested or incomplete for purposes of per package requiring shipping for a UPS Ground Return Service completing delivery, and may papers under Title 49 C.F.R. Section package when no other packages be corrected by UPS. If the correct 172.200 is $20 for UPS Ground are shipped. or complete address is secured, UPS shipments and $30 for all other will attempt delivery, the shipper domestic services. Refer to the UPS will be provided with the correct Guide for Shipping Ground and Air address and an Address Correction Hazardous Materials at UPS.com® charge will be assessed: for carrier requirements, restrictions – $10 for UPS Next Day Air® Early and updates, or call the UPS A.M.®, UPS Next Day Air®, UPS Hazardous Materials Support Center at 1-800-554-9964 for details. 108

Other Charges International

The following information applies number. Additionally, if the con- service. The additional charge for to all levels of UPS international signee or third party fails to pay each such package is $40. (Excepted service except UPS SonicAir®, the shipping charges, the original Quantities require a contract for unless otherwise indicated. shipper will be billed a refusal fee IDG service, but are not subject plus the shipping charges. to the additional IDG charge.) UPS Address Correction accepts International Dangerous If UPS is unable to deliver any pack- Disbursement Fee Goods only for transportation within age as addressed by the shipper or Customers are responsible for pay- and between defined international if the package has an incorrect or ment of duties and taxes. A fee of service areas. For additional infor- incomplete address, UPS will deter- two percent (minimum of $5) of mation, call the Hazardous Materials mine and make reasonable efforts the amount paid or processed by Support Center at 1-800-554-9964. to secure the correct or complete UPS on behalf of the customer address. An address validated by will be charged. Over Maximum Limits UPS may be incorrect or incomplete Packages with an actual weight Extended Area Surcharge for purposes of completing delivery, of more than 150 pounds, or that An Extended Area Surcharge applies and may be corrected by UPS. If exceed 108 inches in length, or to UPS Worldwide Express Plus, the correct or complete address is exceed a total of 165 inches in UPS Worldwide Express NA1, secured, UPS will attempt delivery, length and girth combined, as UPS Worldwide Express and UPS the shipper will be provided with measured to determine their bill- Worldwide Expedited shipments the correct address, and an Address able weight, are not accepted for for some international origins Correction charge will be assessed: transportation. If found in the UPS and destinations. Visit UPS.com® system, they are subject to one – $10 for UPS Worldwide Express or call 1-800-782-7892 to determine SM of the following additional charges: Plus , UPS Worldwide Express if a particular origin or destination SM SM NA1 , UPS Worldwide Express is classified as an Extended Area. – Over Maximum Weight: $50 SM and UPS Worldwide Expedited . The fee is $20 per shipment or $.20 – Over Maximum Length: $50 Missing/Invalid Account per pound, whichever is greater. – Over Maximum Size: $50 Number or Refusal Fee International Dangerous Goods Refer to the “Terms and Conditions” An account number is invalid if International Dangerous Goods beginning on page 122 and the UPS it is not the correct account number (IDG) packages requiring Shippers’ Tariff at UPS.com for details. for the bill-to party, or if it is the Declarations, as defined under account number for a consignee the International Civil Aviation or third party who fails to pay the Organisation (ICAO) and published shipping charges: in the International Air Transport – A $10 charge per shipment will be Association (IATA) Dangerous Goods assessed for international shipments Regulations, are accepted for trans- with a missing or invalid account portation only as a contractual PROCESS YOUR SHIPMENT 109

Service Restrictions

Alcoholic Beverages and Puerto Rico, and internationally set forth in the approved UPS Packages containing alcoholic within or between defined Agreement for Transportation of beverages are accepted for trans- service areas. Hazardous Materials or the portation only on a contractual approved UPS Agreement for Hazardous materials are only basis. To receive service for packages Transportation of International accepted in the UPS system from containing alcoholic beverages, the Dangerous Goods. Contact the UPS those customers who have a daily shipper must sign a contract and Hazardous Materials Support Center pickup account and have signed an agree to the provisions set forth in at 1-800-554-9964 for details. “Agreement for Transportation of the approved UPS Agreement for Hazardous Materials“ or have those When using UPS Ground the Transportation of Wine Shipments. provisions incorporated into their Hundredweight Service to the C.O.D. existing customized contract for 48 contiguous states, Alaska, Collect On Delivery (C.O.D.) service shipping service with UPS. Puerto Rico or Catalina Island, is not available for international Hazardous Materials/Dangerous When preparing Hazardous services except for imports from Goods, combustible liquids and Materials packages for UPS Ground Canada. C.O.D. service is also not all “Other Regulated Materials” service to the 48 contiguous states, available when using a UPS Ground (ORM-D) are prohibited. Alaska, Puerto Rico or Catalina Same-Day Pickup shipping docu- Island, packages must be prepared ORM-D (Consumer Commodity) ment. C.O.D. service is available in accordance with the applicable packages shipped via UPS Air on UPS.com®. air regulations. Many products that Services or via UPS Ground service Firearms are not regulated or do not require to the 48 contiguous states, Alaska, Firearms will be accepted for trans- shipping papers via UPS Ground Puerto Rico or intra-Oahu, as well portation only according to the terms service are fully regulated when as all UPS Worldwide service and conditions contained in the transported via air. Hazardous offerings internationally, are UPS Tariff. Materials are accepted for accepted for transportation on transportation via UPS Ground a contractual basis only. Hazardous Materials and service to the 48 contiguous states, International Dangerous Goods Jewelry Alaska, Puerto Rico and Catalina Hazardous Materials, as defined and International shipments containing Island only in passenger aircraft regulated under Title 49 of the Code jewelry (not including costume quantities prepared according to the of Federal Regulations (49 C.F.R.), jewelry) are limited to a maximum requirements set forth in Title 49 of and International Dangerous Goods, value of $500 per package. the Code of Federal Regulations (49 as defined under the International C.F.R.) and the UPS Guide for Maximum Length Civil Aviation Organisation (ICAO) Shipping Ground and Air Hazardous The maximum length per package and published in the International Materials at UPS.com. is 108 inches or 270 centimeters. Air Transport Association (IATA) Dangerous Goods Regulations, are To receive Hazardous Materials or accepted for transportation only International Dangerous Goods as a contractual service domestically service, the shipper must sign a within and between all 50 states contract and agree to the provisions 110

Service Restrictions

Maximum Size is 150 pounds. For international – Seeds The maximum size per package shipments, the maximum weight – Tobacco is 165 inches or 419 centimeters of a package may vary by destina- in length and girth combined. tion or origin. Call the UPS Service is limited and is subject For irregularly shaped air packages, International Customer Service Center to certain restrictions. Call the UPS see page 20 for instructions. at 1-800-782-7892 for details. International Customer Service Center at 1-800-782-7892 for The maximum size per import Maximum Weight for further details. international package is 130 inches a Hazardous Materials/ or 330 centimeters in length and International Dangerous The following articles are not girth combined. Goods Package accepted for transportation by UPS The maximum weight for a to countries outside the United States: Maximum Value Hazardous Materials/International – Animal products, non-domesticated Shippers are prohibited from Dangerous Goods package is 70 shipping and UPS does not accept – Furs pounds, unless further restricted for transportation packages having by the regulations or in the UPS – Live animals a value of more than $50,000. Guide for Shipping Ground and Air – Firearms and weapons Additionally, more restrictive value Hazardous Materials at UPS.com®. limits apply for packages shipped It is the shipper’s responsibility to Call the UPS Hazardous Materials as a result of a request for service comply with current government Support Center at 1-800-554-9964 made through the Internet by a regulations or laws applicable in for details. Note: Limited shipper who has a UPS Internet each country. Shipments are subject shipment of Shipping account only; packages Restricted and to inspection and possible delay by personal effects returned via Print Return Label, Prohibited Articles (Export) customs officials or representatives to 16 destination Print and Mail Return Label, The following items may be shipped of other government agencies. countries is Electronic Return Label or 1 UPS to countries outside the United Certain countries have additional available at all Pickup Attempt Return Services; States, where service is allowed, prohibited articles. For additional locations of The packages shipped via a UPS Drop on a contractual basis only: information, call the UPS UPS StoreTM and International Customer Service UPS Customer Box; and Prepaid Letters. – Alcoholic beverages Center at 1-800-782-7892. Centers. Refer to the “Terms and Conditions” – Dangerous goods *Shipment of beginning on page 122 for more – Diagnostic specimens personal effects information. is permitted – Perishables only to Canada. Maximum Weight – Personal effects* For domestic shipments, the maxi- No contract – Plants is required. mum actual weight per package PROCESS YOUR SHIPMENT 111

Restricted and UPS Return Services consumer, the shipper must sign a Prohibited Articles (Import) UPS Return Services are not contract and agree to the provisions The following items may be shipped provided via UPS Next Day Air® set forth in the approved UPS into the United States on a contrac- Early A.M.®, UPS Next Day Air Agreement for the Transportation of tual basis only: Saver® and UPS 2nd Day Air Tobacco Products. As with all other ® – Alcoholic beverages** A.M. . (If you are not using a UPS packages, shipments containing WorldShip®, UPS Internet Shipping, tobacco products will only be – Dangerous goods UPS ReturnsSM on the Web, UPS accepted for transportation when – Diagnostic specimens CampusShipTM or UPS OnLine® shipped in accordance with the terms – Perishables Compatible vendor shipping system, and conditions of the UPS Tariff. packages delivered in the 48 – Personal effects† UPS Hundredweight Service® contiguous states can be retrieved UPS Hundredweight Service – Plants with a Call Tag via UPS Ground.) is available only for customers – Seeds UPS Return Services are not per- receiving a daily pickup. – Tobacco mitted back to the U.S. from international countries. Hazardous Materials UPS Next Day Air Early A.M. Service is limited and is subject requiring shipping papers cannot be is not available. to certain restrictions. Call the retrieved via UPS Return Services. UPS International Customer Service Return shipments from Puerto Rico Express Envelopes are excluded. Center at 1-800-782-7892 for to the United States are not per- UPS Return Services are not provided. further details. mitted. See pages 128 to 130 for Hazardous Materials packages The following articles are prohibited value limits on Return Services pack- requiring shipping papers as by UPS: ages. Saturday delivery is available for Authorized Return Service described under Title 49 C.F.R. – Animal products, non-domesticated (ARS). Multi-piece shipments Section 172.200 are not accepted – Firearms and weapons are not available for Return Services in UPS Hundredweight Service. – Furs shipped within the U.S. 50 states In addition, all “Other Regulated and Puerto Rico. Materials” (ORM-D) and combustible – Ivory liquids with a flashpoint of 141 – Live animals Tobacco degrees or less require shipping Packages containing tobacco papers when transported by air; It is the shipper’s responsibility to products will be accepted for therefore, they are prohibited in the comply with current government transportation only when the Air Hundredweight services. They regulations or laws applicable in shipper and consignee are properly are also prohibited in UPS Ground **Alcoholic beverage each country. Shipments are subject licensed to ship and receive such Hundredweight Service to the shipments are to inspection and possible delay by items, respectively, pursuant to any 48 contiguous states, Alaska, accepted for trans- customs officials or representatives applicable federal, state, provincial Puerto Rico and Catalina Island. portation only to of other government agencies. or local law or regulation. Packages certain states. Please ® Certain countries have additional containing tobacco products For additional service restrictions, call 1-800-PICK-UPS to determine in which prohibited articles. For additional shipped to a consumer will only refer to the “Terms and Conditions” information, call the UPS beginning on page 122 in this states UPS accepts be accepted for transportation as such shipments. International Customer Service a contractual service. To receive guide. To view the UPS Tariff, ® Center at 1-800-782-7892. service for packages containing visit UPS.com . †No contract is required. tobacco products shipped to a 112

Access to UPS Whether you use UPS WorldShip®, UPS Internet Shipping* or UPS CampusShipTM, sending your shipment is easy. Arrange for a pickup… or drop it off at any of these convenient locations. It’s your choice.

Automatic Daily Pickup using UPS Internet Shipping or other document finishing, faxing, notary, Customers who receive a daily UPS approved UPS shipping system. mailbox services, packaging supplies pickup can always count on their Otherwise, call 1-800-PICK-UPS. and services, wi-fi-wireless Internet service provider to pick up any connectivity and UPS international, packages that are ready. See page For UPS Ground overnight and ground services. To 130 for Weekly Service Charges. Schedule Same Future locate The UPS Store, select “Find a Pickup Day Day Locations” under the Shipping tab UPS On-Call PickupSM UPS.com/pickup $4 $2 on UPS.com®, call 1-800-PICK-UPS UPS On-Call Pickup service gives ® or go to theupsstore.com. you the convenience of having your 1-800-PICK-UPS $5 $4 shipment picked up at your home UPS Drop Box or office simply by scheduling your In most areas, you can request You can use Drop Boxes for Express pickup via UPS.com/pickup or same-day pickup. Otherwise, you Envelopes and Paks shipped via by calling 1-800-PICK-UPS®. can schedule a pickup in advance UPS Next Day Air® Early A.M.®, This service is available Monday for the next business day, or later UPS Next Day Air®, UPS Next Day through Friday for all UPS services. in the week, regardless of where Air Saver®, UPS 2nd Day Air A.M.®, There is no charge for international you are located. It’s easy with UPS 2nd Day Air®, UPS Worldwide export On-Call Pickup. UPS On-Call Pickup. Express PlusSM and UPS Worldwide ExpressSM services. Each offers The UPS StoreTM The pickup fee for UPS Air Services the latest possible pickup times. The UPS Store locations are inde- Express Envelopes and packages is Packages shipped using UPS Return *Applicable restric- pendently owned and operated waived for customers with daily Services are now accepted in UPS tions are set forth by licensed franchisees of Mail pickup accounts. Drop Boxes. All restrictions apply. in the required UPS Boxes Etc., Inc., an indirect See pages 11 to 13 for restrictions Internet Shipping subsidiary of United Parcel Service click-wrap agree- For UPS Air Services and terms. Packages and Express of America. Today, there are more ment, the UPS Tariff Schedule a Pickup Fee Envelopes having a value of more than 3,600 staffed locations of The and the “Terms than $500 cannot be shipped via Daily Pickup Account No Charge UPS Store. The UPS Store offers you and Conditions” a UPS Drop Box. To find conven- All Others $4 the convenience of thousands of beginning on iently located Drop Boxes, select page 122. locations, the reliability of the UPS “Find Locations” under the Ship- brand and low rates direct from †The maximum Customers scheduling a pickup ping tab on UPS.com or call UPS. The UPS Store locations also acceptable size for for UPS Ground packages on 1-800-PICK-UPS.† each Drop Box pack- UPS.com/pickup will first need offer a full portfolio of business age is 16" x 13" x 2". to generate a UPS Shipping Label services including copying and PROCESS YOUR SHIPMENT 113

UPS Customer Centers Third-Party Retail Locations Customer Centers are UPS-staffed A third-party retail location customer shipping locations usually (such as a UPS Authorized Shipping found at UPS operating facilities, OutletSM) is an independently owned and at select locations in some and operated business where pack- major metropolitan areas. UPS ages can be shipped via UPS inter- Customer Centers offer a wide range national, overnight and ground of services to accommodate your services. Shipping rates may vary. business and personal shipping To locate a third-party retail needs. You can drop off both location, select “Find Locations” domestic and international ship- under the Shipping tab on UPS.com ments here as well as purchase or call 1-800-PICK-UPS. Certain packaging supplies. To locate restrictions apply. Refer to the a Customer Center, select “Find “Terms and Conditions” beginning Locations” under the Shipping tab on on page 122 for details. UPS.com® or call 1-800-PICK-UPS®. Note: Hazardous Materials and Interna- tional Dangerous Goods services are offered on a contractual basis only for those customers with an automatic daily pickup. (Domestic shipments of ORM-D, small quantity exceptions and dry ice are acceptable without a contract and may be shipped using UPS Ground service via TM a daily pickup account, UPS On-Call PickupSM service, UPS WorldShip®, UPS Internet Shipping, ® UPS CampusShipTM, visit UPS.com UPS Customer Centers and UPS Authorized ® Shipping Outlets accept- or call…1-800-PICK-UPS ing those materials.) 114

Track Your Shipment Tracking

UPS tracking services provide (patent pending). Using the one Within your business: Integrate UPS information about shipments as number, your customer can have all Tracking, one of the UPS OnLine® they move through the UPS system, packages associated with the stop Tools, into your business applications from the time the shipper uploads tracked at once, eliminating the or onto your Web site. Use a tracking package information to UPS to need to enter multiple tracking number or reference number to the time the package is delivered numbers. Here’s how: track your shipment. to the consignee. You can follow – Go to UPS.com, select the Tracking Through e-mail: Send us an e-mail your shipment using UPS tab and enter the 12-digit UPS at [email protected]; then, specify WorldShip®, UPS.com®, UPS InfoNotice number. your tracking or reference number. CampusShipTM or Quantum ViewSM. – Receive detailed information If tracking only one item, specify UPS tracking of your packages about each package, such as that number within the subject is subject to certain limitations. shipper’s name, C.O.D. amount, line. If tracking multiple packages, See the “Terms and Conditions” current package status and the list all of your tracking or reference beginning on page 122 for details. next scheduled delivery day. numbers inside the body of the Convenient Numbers – Similar information is available e-mail message. A detailed response to Track Packages by calling 1-800-833-9943. will be sent to your e-mail address. What Is a Tracking Number? Once your customers have used Proof Of Delivery (P.O.D.) We use a tracking number to identify the UPS InfoNotice to track their UPS Signature Tracking: Web- and locate a package as it moves packages, they also can schedule based package-tracking for instant through the UPS system to its desti- future delivery dates or make access to vital information about nation. A tracking number is auto- arrangements to pick up their shipments, including a digital signa- matically assigned to your package, packages at their local UPS facility. ture image, at no additional charge. whether you automatically or manually process your shipment. To track your UPS SonicAir® ship- Highlights You or your customer can use this ments, simply call 1-800-451-4550 Ease: Convenient computerized number to keep track of, locate or go to sonicair.ups.com. tracking available 24/7/365. and verify arrival of your package, Service: Free, official UPS proof as well as other details. Convenient Ways to Track Packages of delivery including full delivery What Is a Reference Number? At UPS.com: Visit UPS.com to track address. For convenience, you can track a your package directly from the home Detail: Get full delivery address, UPS package by a number of your page. Or, click on the Tracking tab, a digital signature image, C.O.D. choice. When you ship a package, and you’re ready to track up to 25 information and reference number assign a “Reference Number” different tracking numbers. From information online. to coordinate with your (or your the location of your package to who customer’s) billing or filing system. signs for it when it arrives, it’s all Sign up today at MyUPS.com®. Your chosen reference number here with the click of a mouse. You Go to the Tracking tab, select More could be a purchase order number, can also track by using your own Ways to Track and click on UPS a customer’s job number or a phrase reference numbers. It’s that easy. Signature Tracking. that helps you identify your ship- Proof Of Delivery (P.O.D.): Each ment. The number you select can Via wireless devices: Track pack- request for P.O.D. of a shipment via contain any combination of letters ages from virtually any wireless fax or mail is subject to a $3 charge, and numbers up to 35 characters. device – anywhere, anytime. All you need is a text messaging to be assessed to the shipper. UPS InfoNotice® or Web-enabled phone, Personal Verbal Confirmation of Delivery: UPS InfoNotice indicates a delivery Digital Assistant or pager. To set A charge of $3 is assessed per or pickup has been attempted. It up your UPS wireless connection, request for Verbal Confirmation links all packages for a delivery stop just visit UPS.com/wireless. of Delivery of a UPS Next Day Air® to one unique reference number Early A.M.® package. ESSENTIAL INFORMATION 115

Tracking (continued)

Domestic UPS Delivery received by UPS, when the package you choose, set alerts, e-mail Confirmation, Signature Required is delivered and when there is an interested parties with shipping and Adult Signature Required: exception which results in a change information and download data. Automatic confirmation of delivery in the scheduled day of delivery. For United States Importers: for domestic shipments at $1 per With Quantum View Notify you can: Quantum View Manage provides U.S. package. Can be combined with importers with additional inbound one of the following options: – Provide proactive customer service by alerting customers before their solutions and tools to: – Signature Required – $1 additional shipment is scheduled to arrive. – Expedite clearance delays. per package – Proactively alert your sales force – Automate customs compliance – Adult Signature Required – $1.75 and service technicians that processes. additional per package critical shipments have arrived. – Audit post clearance shipments International Signature Required – Use the service whenever you prior to the payment of duties. and Adult Signature Required need visibility into a select – Contact UPS Customs Brokerage (including Puerto Rico): number of critical shipments. representatives. UPS Delivery Confirmation is – Send information about critical ship- included with each of these – Archive trade documents. ments directly to your customers. services; Delivery Confirmation This broad view of shipment data – Reduce time spent tracking is not available separately. The from Quantum View Manage and individual packages. fee per shipment for each of these Quantum View Data can help you: services is: Quantum View Notify can be – Improve inventory management – Signature Required – $2 per requested at the time a shipment and planning. package is processed in UPS WorldShip, – Bill your customers as soon as UPS CampusShip, UPS Internet – Adult Signature Required – $2.75 shipments arrive, improving your Shipping and UPS OnLine Compatible per package receivable processes. vendor shipping systems approved Available by using a UPS to use this service. Quantum View – Sell goods that are in transit from ® WorldShip , UPS Internet Shipping, Notify can also be selected post- your suppliers. TM ® UPS CampusShip or UPS OnLine shipment at MyUPS.com®. – Provide proactive customer service Compatible vendor shipping system by notifying customers before their Quantum ViewSM Data meeting the most current specifi- shipment is scheduled to arrive. cations set forth in the UPS Guide Quantum View Data is an informa- to Labeling. The shipper selects tion service that provides data files – Efficiently allocate receiving “Adult Signature Required” under as frequently as hourly about UPS and production staff based on “Delivery Confirmation,” and a packages you ship, receive and incoming shipment volume. smart label is printed with all packages billed to your UPS – Aggregate shipping information necessary information included. account. You’ll have proactive, across shipping platforms and/or The printed delivery confirmations detailed shipping information about multiple locations. are mailed. See the “Terms and your outbound and inbound UPS – Reduce time spent tracking Conditions” beginning on page 122 packages readily available. individual packages. for details. SM Quantum View Manage – Proactively notify your sales force Quantum View NotifySM Quantum View Manage allows and service technicians that critical Quantum View Notify sends pro- you to receive proactive shipment shipments are on their way. active e-mail alerts of key shipment status information without having To subscribe and get more infor- events to as many as five e-mail to provide a tracking number. mation on Quantum View Manage addresses per request, so you and Information is available via and Quantum View Data, contact your customers stay informed about a user-friendly Web interface. your UPS representative or call the status of your most important With Quantum View Manage, you 1-800-PICK-UPS®. packages. You can choose any com- can create customized views of bination of three critical shipment shipping information, filter informa- alerts for a particular package: tion and results, search by criteria when shipping information is 116

Understand Your Invoice

Here is a sample of what your invoice will look like. In addition, we have a variety of invoicing and payment options for flexibility in managing your business. Customers with contractual agreements in place may see additional details on their invoice.

Delivery Service Invoice Invoice date August 7, 2004 Invoice number 0000123456230 Shipper number 0000123456 Page 2 of 9

Account Status Weekly Payment Plan

Payments Applied Amount Invoice Number Invoice Date Paid 0000123456200 07/10/2004 $ 577.60 0000123456210 07/17/2004 $ 999.35 0000123456212 07/24/2004 $ 1,863.78 Delivery Service Invoice Account Status Invoice date August 7, 2004 Weekly Payment Plan Invoice number 0000123456230 Amount Outstanding (prior invoices): Shipper number 0000123456 Please include the Return Portion of each outstanding invoice with your payment. Page 1 of 9 Balance Invoice Number Invoice Date Due 0000123456220 07/31/2004 $ 1,756.33 Total $ 1,756.33 Outstanding balances reflect any payments received as of 08/06/2004. Please ignore this message if a recent payment For questions about your invoice, call: has been made for any outstanding invoices. #BWNCWNG# (800) 811-1648 #0727A00000556035# Monday - Friday 8:00 a.m. - 9:00 p.m. E.T.

F089041841339F or visit ups.com ABC COMPANY or write: UPS 200 MAIN STREET P.O. Box 650580 MORRISTOWN, NJ 07960 Dallas, TX 75265-0580

Account Status Summary Weekly Payment Plan Thank you for using UPS. Amount Due This Period $1,059.29 Summary of Charges Amount Outstanding (prior invoices) $1,756.33 Page Charge Total Amount Outstanding $2,815.62 Outbound Please include the Return Portion of each outstanding invoice with 3 Vendor Manifest $900.65 your payment. See Account Status for details. 3 Worldwide Service $ 65.42 Alert your customers Inbound 4 Return Services $ 67.95 When you request Quantum View NotifySM, UPS will send an 7 Adjustments & Other Charges $ 18.27 e-mail message when a package has been shipped, when it is delayed (due to weather, for example), or when the shipment Service Charges $ 7.00 has been delivered. Quantum View Notify is available with all Amount due this period $1,059.29 UPS automated shipping systems. UPS payment terms require payment of this invoice by August 18, 2004. Payments not received by September 1, 2004, are subject to a late fee of 5% of the Amount Due This Period. (Details in UPS Tariff, available at UPS.com) Note: This invoice may contain a fuel surcharge as described at ups.com. The current fuel surcharge is 7.0%. For more information, visit ups.com.

Please tear off and send with your payment in the enclosed envelope. Do not use staples or paper clips. Invoice Date August 7, 2004 Return Portion Invoice Number 0000123456230 Shipper Number 0000123456

ABC COMPANY Amount due this period $ 1,059.29 200 MAIN STREET MORRISTOWN, NJ 07960 Amount enclosed

If this billing address is incorrect, mark an “X” in this box and F191700001443F make the appropriate changes above. UPS P.O. BOX 7247-0244 PHILADELPHIA, PA. 19170-0001

055603 6 080704 0727 1 00001059290 8

Key Areas: The amount due this period as well as amount outstanding from prior invoices. See Account Status for details. Information on new or highlighted UPS offerings and our latest service enhancements. The return portion contains the amount due for this billing period only. Our toll-free number for invoice questions and our hours of service. To write us about your invoice, please use the address listed. Summary of charges and adjustments for this billing period. Outbound shipments are separated from inbound shipments, as are additional charges and adjustments. This section also serves as a table of contents; page numbers direct you to details for each entry. Account status provides specifics about prior invoices, payments received and amounts outstanding. Shaded areas indicate invoices for which partial payments were received. ESSENTIAL INFORMATION 117

Billing UPS Shipments

UPS billing options give you the Freight Collect: Consignee or Invoice Presentation Options flexibility to choose a billing importer pays all shipping charges, UPS offers a number of options method that suits your needs duties and taxes. to assist in viewing and analyzing and the needs of your customers. your invoice. Delivered Duty Paid, Taxes Unpaid: Domestic Shipper pays shipping charges UPS Delivery Service Invoice: Bill Shipper (Prepaid): Shipping and duties; consignee pays taxes. Provides a summary of your UPS charges billed to the shipper. charges for the prior period. Bill Duty, Tax and Shipping Charges Invoices are sent via U.S. Mail. Bill Receiver (Collect Billing): to Shipper (Free Domicile): Shipper Shipping charges billed to the pays the destination country’s duties Billing Center: An easy-to-use, receiver. and taxes as well as all shipping secure Web site that allows you charges. to view and pay your UPS invoice. Bill Third Party (3rd Party): Provides powerful sorting features Shipping charges billed to a party Third-Party billing is an available to quickly research and reconcile other than the shipper or consignee. option for international shipments. charges. Also offers printing func- Third parties can be billed either Bill Credit Card: Shipping charges tionality for those who need hard for the freight only (receiver pays billed to a major credit card (avail- copies of their invoice. duties and taxes) or for all charges able when using UPS Internet (freight, duties and taxes). The third UPS Flat File Bill: An electronic Shipping, an Air Shipping Document party must have a valid UPS account. comma-delimited (.csv) file contain- or a UPS Waybill). The UPS Tariff ing 62 columns of raw UPS invoice (available at UPS.com®) contains These options are not available data sent via secure e-mail each provisions for a fee that will be to and from every country. Please invoice period. The UPS Flat File Bill imposed for any credit card trans- call 1-800-782-7892 to determine makes analyzing your shipping costs action that is declined or rejected availability. much easier than a paper invoice for any reason. Intra-country services outside the because it puts you in control of cost We accept shipments for Collect United States can be billed only allocation, facilitates invoice reconcil- and Third-Party billing as long as to third parties in the same country iation and allows reports for analysis. the consignee or third party has where the shipment is moved and UPS Flat File Bill Tool: An easy-to- a valid UPS account number and cannot be billed to a payer located use Microsoft® Access database that has agreed to accept the charges. in another country. uses the UPS Flat File Bill data to Unless otherwise specified at the Services between European Union give you total visibility into your time of shipping, shipping charges (EU) countries cannot be billed shipping costs. Its customizable are billed to the shipper. In the event to third-party payers in non-EU reports present your invoice data of non-payment by consignee or countries. in ways that support your business third party, the charges are billed processes of cost allocation and Unless otherwise marked on the to the shipper. reconciliation. UPS Waybill or indicated in UPS International WorldShip®, UPS Internet Shipping, EDI 210 (Electronic Data Several billing options are available UPS CampusShipTM or a UPS OnLine® Interchange): An electronic invoice depending on the destination country Compatible vendor shipping system, formatted to the EDI 210 industry and shipping method used. shipping charges are billed to the standard. This format automates the shipper’s UPS account number, transfer of invoice data between Prepaid: Shipper pays all shipping and the consignee or importer pays UPS and your computer systems to charges; consignee or importer pays duties and taxes. streamline your billing processes. duties and taxes. 118

Understand Your Invoice Payment Options

Based on its sole judgment, UPS Prepayment Plans Credit Extension Plan* *Monthly may provide alternative payment With the weekly or monthly prepay- To be eligible, you must use UPS payment terms to certain shippers. Where ment plans, your company provides transportation services and the pursuant to alternative payment terms are UPS with an initial prepayment equal Credit Extension Plan solely for this plan is only available provided, the following provisions to four weeks of average billing to business, commercial or agricultural to accounts with for payment of transportation and cover four weeks of anticipated purposes. By using this plan, you average charges other charges will apply. For further charges. The prepayment amount can enjoy the convenience of of $200 or less details, refer to the UPS Tariff required may change depending on monthly invoice paying without per week. available at UPS.com®. your shipping activity. Late payment using EFT or needing a prepayment fees apply.† on account. You are charged a fee **The shipper UPS reserves the right to approve once a year. The amount of your should check the plan requested. Weekly Prepayment Plan: You credit extension fee is based on your with their receive a UPS invoice each week. bank to ensure Debit EFT (Electronic total annual charges and is subject Payment for all accumulated charges that there are Funds Transfer Plan) to change annually. Payment on the is due within seven days of receipt no fees for UPS electronically requests and invoice you receive monthly is due of each fourth invoice. If you exceed electronic deducts payment from your checking within seven days of receipt. Late your prepayment amount prior transactions. account for the amount of your payment fees apply.† to receipt of your fourth invoice, † The UPS Tariff current UPS invoice directly from accumulated charges are due within Weekly Payment Plan (available at your bank on a weekly or monthly* ® seven days of receipt of the most Receive an invoice weekly and UPS.com ) basis. This service is free.** You recent invoice. payment is due within seven days contains pro- receive a weekly or monthly UPS of receipt. Late payment fees apply.† visions for invoice for your review marked Monthly* Prepayment Plan: You a late pay- “Paid by Bank.” Invoices on this receive a UPS invoice each month. ment fee on past-due plan are not subject to late pay- Payment is due within seven days balances ment fees. of receipt of your invoice. (including, without limitation, any previously assessed, but unpaid, late payment fees). ESSENTIAL INFORMATION 119

More UPS Business Solutions

UPS Trade DirectSM offers three your international shipping require- Global Advisor Services shipping options: ments increase, your company needs – Ship internationally with UPS: – UPS Trade DirectSM Cross Border: a trusted source to help manage the Review instructions and informa- between Canada, Mexico and movement of goods across interna- tion on shipping internationally the United States. tional borders in a more compliant, with UPS. timely and efficient manner. Whether – UPS Trade DirectSM Ocean: from – Review country regulations: you need harmonized tariff codes, major origins around the world. Access our database of country- landed cost estimates or up-to-date SM specific trade requirements. – UPS Trade Direct Air: for time- compliance information, it’s available sensitive air freight shipments. today using the suite of information- – Expand your reach: Discover To learn more about UPS Trade based services offered through resources for developing your ® Direct, contact your account repre- UPS TradeAbility on UPS.com , and business internationally. through our Web Services technology. sentative, visit: ups-scs.com/ – Trade tools and terminology: tradedirect or call 1-800-742-5727. TradeAbility Services Find useful tools for international Trade Management Services Harmonizer shipping and business. Quickly and accurately identify Simplify the complexities of execut- – Supply chain and financing: ing international trade. Through harmonized tariff codes for your products. Learn how UPS provides innovative trade, tariff and compliance consult- solutions that streamline the flow ing and hands-on experience, our Landed Cost of goods, funds and information. forwarding specialists, licensed Estimate the landed cost of inter- SM customs brokers and financial national shipments, including UPS Capital analysts can manage your import applicable duties, fees, taxes UPS Capital addresses the financing and export processing, compliance and transportation costs. needs of UPS shippers. UPS Capital assessment programs and financial services combined with the broad risks. A well-planned trade manage- Denied Party Screener capabilities of UPS help enhance ment strategy is an essential part Use a single source to search operations and improve bottom-line of the infrastructure to support your for restricted trading parties results. From mitigating the various supply chain. or embargoed countries. risks associated with trade to assist- ing businesses with expansion into Import Compliance With customs brokerage, transpor- new markets, UPS Capital has a Verify compliance of your import tation management and freight wide variety of financial solutions shipments with country-specific forwarding services provided through for your growing enterprise. Whether trade regulations, procedures, tariffs, our global network, products manu- you need funds to fuel expansion laws and administrative rulings. factured anywhere in the world or seek special financial options to can be transported across borders Export License Detector handle acquisitions, UPS Capital’s in shipments of any size and by Proactively identify U.S. govern- portfolio offers a variety of products any mode. ment export licensing requirements and services. and exceptions. From comprehensive logistics to Our global economy means goods global freight services, UPS Supply Forms made today can be sold, shipped, SM Chain Solutions is your single point Complete forms online or browse packaged and resold internationally of access for enhanced business a library of PDF documents to tomorrow. That’s why having a performance. For more information, assist you with export and import financial services provider who visit ups-scs.com or call toll-free shipments. understands the complexity of 1-800-742-5727. moving goods, crossing borders UPS Global AdvisorSM TM and trading internationally is UPS TradeAbility Global Advisor is a Web-based critical. Whether we’re providing UPS TradeAbility is a suite of tools solution for customers requiring receivables management services, to help you turn international trade information on international letters of credit or some other into a competitive advantage. As shipping and trade. solution that links the movement ESSENTIAL INFORMATION 121

of goods to the receipt of funds, For more information about blanket wrap to custom cartons and UPS CapitalSM helps you manage UPS Mail Innovations, visit crating. Your neighborhood location your supply chain and expand upsmailinnovations.com or can advise you on the best packag- confidently into new markets. call toll-free 1-800-742-5727. ing methods and shipping rates. We also offer solutions to help shield The UPS StoreTM Do-It-Yourself Packaging Supplies: your business from the associated The UPS Store locations are inde- The UPS Store locations stock a risks of trade. From protecting against pendently owned and operated by complete range of packaging payment default to insuring goods licensed franchisees of Mail Boxes supplies and materials, including: while in transit, a solid risk manage- Etc., Inc., an indirect subsidiary envelopes, boxes, plastic air-bubble ment strategy can be a key part of United Parcel Service of America. cushioning, packing peanuts, tape of staying competitive in the current The UPS Store locations offer a wide and many other supplies. marketplace. range of products and services in Document Services one convenient location. Whether For more information about UPS The UPS Store locations offer a wide it’s great shipping options, or full- Capital, visit upscapital.com or range of document services, includ- service packaging, mailbox services, call toll-free 1-800-637-0620. ing color copies, black and white document services, copying or copies, digital printing, offset print- All credit subject to credit approval. printing services, you can get it ing for business cards and brochures, Products may not be available in done at your neighborhood The binding, laminating and other all areas. Loans made in California UPS Store location. The UPS Store finishing services, as well as paper are pursuant to a Department of franchisees are ready to serve your and office supplies. Corporations California Finance needs in more than 3,600 locations Lenders license. Insurance products in the U.S., providing you with Mailbox and Postal Services are offered through UPS Capital convenient, value-added business At every location of The UPS Store, Insurance Agency, Inc. and its services. you can get a mailbox with a real agency partners. street address and 24-hour access The product and service offerings to mail and postal deliveries. UPS Mail InnovationsSM available at locations of The UPS Additional services include mail UPS Mail Innovations provides Store include: forwarding, fax receiving and the solutions to better manage the Packaging ability to call in and check for new processing and distribution of mail. Have your items organized and mail. You’ll also find most of the UPS Expedited Mail Services expertly packed at your nearest postal products and services you UPS Mail Innovations offers The UPS Store location. In addition need right at your neighborhood Expedited Mail Services for Flat to packaging supplies, The UPS Store The UPS Store location. Mail, Bound Printed Matter, Media offers expert packaging services. Office Supplies Mail and mail pieces weighing less Contact your neighborhood location The UPS Store locations carry than one pound. We pick up your for service availability, pricing a wide variety of quality office qualified mail, manifest the pieces and/or scheduling. supplies from trusted names like by ZIP Code, and then induct them Packaging Services: This convenient 3M®, Avery®, Sanford® and HP®. into the U.S. Postal Service facility service saves you time and ensures nearest the final destination for Notary Public your shipment is well packed. delivery. Save on postal rates and The UPS Store locations are your The UPS Store locations specialize processing costs, and get transit one-stop shop for notarizing impor- in properly packaging antiques, times comparable to First-Class Mail®. tant legal documents. Once your artwork, electronics, crystal, china documents are notarized, copy UPS International Mail and porcelain. and send them where they need UPS International Mail sorts, Custom Packaging: Large items to go and save time. processes and consolidates mail often require specialized packaging. destined for other countries within The UPS Store locations offer custom 24 hours, then forwards it to foreign handling and packaging, from postal authorities for final delivery. 122

Terms and Conditions

The following paragraphs, along with “UPS Worldwide Express NA1SM,” “UPS (ii) Coins, currency, postage stamps, the UPS Tariff, contain the general terms Worldwide ExpressSM,” “UPS Worldwide negotiable instruments (except and conditions under which United Parcel ExpeditedSM,” “UPS 3 Day SelectSM From checks), money orders, unset Service (“UPS”) is engaged in the trans- Canada” and “UPS Standard” services. precious stones and industrial portation of small packages (including All packages shipped internationally diamonds; “Express Envelopes”) in its own territory covered under a single UPS Waybill shall (iii) Any article that contains more and jointly through interchange with its be considered a single shipment. than fifty percent by weight affiliates. The Terms and Conditions of Except in UPS Hundredweight and inter- of gold or platinum, or any Service in the UPS Rate and Service Guide national shipments, each package or combination thereof in raw are published periodically by UPS. The article shall be considered a separate form, including, but not limited most current version of these Terms and and distinct shipment. to, bullion, bars or scraps of Conditions of Service may be found at the these metals. UPS Web site (UPS.com®) and is available UPS reserves the right, in its sole discretion, UPS will not be liable for any at all local UPS offices. UPS reserves the to use any mode of transportation what- loss of or damage to articles of right to unilaterally modify or amend any soever to provide the service selected by unusual value. UPS reserves the portion of the UPS Tariff, the UPS Rate the shipper. Regardless of the mode of right, but is not required, to return and Service Guide or these Terms and transportation used, the effective UPS to the shipper any package con- Conditions of Service at any time without Rates for the service selected by the taining an article of unusual prior notice. The current version of these shipper shall apply. value. Such return will be made Terms and Conditions of Service and any A “source document,” as referenced solely at the shipper’s risk and modifications or amendments supersede below, is a document provided by UPS expense. all previous versions of the Terms and for the purpose of shipping a package Conditions of Service and UPS Rate and (d) No service shall be rendered in the via UPS. Service Guides. Any failure to enforce transportation of any of the following: or apply a term or provision of the Terms A “UPS automated shipping system,” as (i) Packages with a value of more and Conditions of Service, UPS Rate and referenced below, is a UPS OnLine® system than $5,000 (U.S.), shipped as Service Guide or the UPS Tariff shall not or a UPS OnLine® Compatible vendor a result of a request for service constitute a waiver of that term or provi- shipping system that meets UPS OnLine made through the Internet by a sion by UPS, and shall not diminish or requirements at the time of shipment. shipper who has a UPS Internet impair UPS’s right to enforce such term Shipping account only; Commodities Handled or provision in the future. (ii) Packages with a value of more and Restrictions on Service UPS is engaged in the transportation than $1,000 (U.S.) returned via of small packages via a variety of UPS holds itself out to transport general Print Return Label, Print and services, including UPS Air Services, commodities, as usually defined, subject Mail Return Label, Electronic UPS Hundredweight Air Services, to the following restrictions: Return Label or 1 UPS Pickup UPS 3 Day SelectSM, UPS Hundredweight (a) No service shall be rendered in the Attempt Return Services; 3 Day Select, UPS Ground and UPS transportation of any package or (iii) Packages with a value of more Hundredweight Ground. “UPS Air article with an actual weight of more than $500 (U.S.) shipped via Services” includes UPS Next Day Air® than 150 pounds, or exceeding 108 a UPS Drop Box; ® ® Early A.M. , UPS Next Day Air , UPS inches in length, or exceeding a total (iv) Prepaid Letters with a value ® Next Day Air Saver , UPS 2nd Day of 165 inches in length and girth of more than $100 (U.S.); Air A.M.® and UPS 2nd Day Air®. For combined, and in the case of import (v) Packages with a value of more purposes of these Terms and Conditions shipments, 130 inches in length and than $999 (U.S.) when Shipper of Service, “UPS Hundredweight Air girth combined. Additional charges, Release is selected; Services” includes UPS Hundredweight including an Over Maximum Limits (vi) Packages with a C.O.D. amount Next Day Air, UPS Hundredweight Next charge (Over Maximum Weight in excess of $500 (U.S.) shipped Day Air Saver, UPS Hundredweight 2nd [$50 U.S.], Over Maximum Length via a UPS Drop Box; Day Air A.M. and UPS Hundredweight [$50 U.S.] or Over Maximum Size 2nd Day Air. [$50 U.S.]), may apply to any such (vii)Packages shipped internationally package tendered for transportation. containing jewelry (not including UPS is likewise engaged in the transporta- costume jewelry) with a value of ® Refer to the UPS Tariff for details. tion of packages via “UPS SonicAir .” more than $500 (U.S.). UPS is engaged in the international (b) No service shall be rendered in the transportation of any of the prohibited (e) Hazardous Materials, defined as transportation of small packages via those materials regulated under “UPS Worldwide Express PlusSM,” articles listed in the applicable UPS service guide or UPS Tariff. Title 49 of the Code of Federal Regulations (49 C.F.R.), and (c) No service shall be rendered in the International Dangerous Goods, Note: Visit UPS.com® or call transportation of articles of unusual defined as those materials regulated 1-800-PICK-UPS® for guarantee details, value (as defined in the UPS Tariff), by the International Civil Aviation service availability, delivery time including, but not limited to: Organisation (ICAO) and published commitments or to request a pickup. (i) Any package with an actual value in the International Air Transport View the UPS Tariff at UPS.com. of more than $50,000 (U.S.); Association (IATA) Dangerous Goods ESSENTIAL INFORMATION 123

Regulations, are accepted for trans- To receive service for packages perishable nature of the item. UPS portation only as a contractual containing alcoholic beverages, shall not be liable for any special, service. To receive Hazardous the shipper must sign a contract incidental or consequential damages. Materials or International Dangerous and agree to the provisions set forth (k) UPS does not provide a protective Goods service, the shipper must sign in the approved UPS Agreement for service for the transportation of a contract and agree to the provisions the Transportation of Wine Shipments. perishable commodities or of com- set forth in the approved UPS All packages containing alcoholic modities requiring protection from Agreement for Transportation of beverages must have a UPS label heat or cold. Such commodities will Hazardous Materials or the approved requesting an adult signature upon be accepted for transportation solely UPS Agreement for Transportation delivery. It is the responsibility of at the shipper’s risk for any damage of International Dangerous Goods. the shipper to ensure that a shipment arising from the perishable nature of All shipments, including shipments tendered to UPS does not violate any the item. Shippers shall not file claims containing Hazardous Materials or federal, state, provincial or local laws for, and UPS shall not be liable to International Dangerous Goods, will or regulations applicable to the ship- shippers or any third parties for, any be accepted for transportation only ment. All shipments, including ship- damage arising from the transporta- according to the terms and conditions ments containing alcoholic beverages, tion of perishable commodities or contained in the UPS Tariff. Access will be accepted for transportation commodities requiring protection the UPS Terms and Conditions of only according to the terms and from heat or cold, regardless of Service at UPS.com or contact UPS conditions contained in the UPS Tariff. whether the package is delivered for specific information, including (i) Packages containing tobacco products pursuant to an applicable UPS Service a list of “Common Items That shipped to a consumer will only be Guarantee or is delayed in transit. May Be Classified as Hazardous accepted for transportation as a UPS reserves the right to dispose Materials.” For more information contractual service. To receive service of any package in the UPS system about Hazardous Materials, please for packages containing tobacco containing a perishable commodity refer to the UPS Guide for Shipping products shipped to a consumer, that, in UPS’s sole discretion, is Ground and Air Hazardous Materials. the shipper must sign a contract and deemed to be unsafe or unsanitary. (f) Other Regulated Materials (ORM-D) agree to the provisions set forth in (l) C.O.D., Call Tag, Verbal Confirmation packages are accepted for transpor- the approved UPS Agreement for the of Delivery, Hold for Pickup and UPS tation without Hazardous Materials Transportation of Tobacco Products. Return Services are not available for Shipping Papers within the 48 con- For all other service for packages international shipments. tiguous United States via UPS Ground containing tobacco products, the or UPS Hundredweight service, or shipper and consignee must be licensed (m) All shipments, including shipments within Hawaii when shipped via UPS and authorized to ship and receive containing firearms, will be accepted Ground (Intra-Oahu) service, when such items, respectively, pursuant to for transportation only according to properly classified, packaged and any applicable federal, state, provin- the terms and conditions contained in marked. UPS Standard To Canada and cial, or local law or regulation. It is the UPS Tariff. A UPS label, request- UPS Ground (Intra-Alaska) services the responsibility of the shipper to ing an adult signature upon delivery, are available for ORM-D shipments ensure that a shipment tendered to must be affixed to each package without a contract, provided the UPS does not violate any federal, containing a firearm. Access the shipper has reviewed the required state, provincial, or local laws or Terms and Conditions of Service at checklist and service restrictions regulations applicable to the shipment. UPS.com or contact UPS for more with a UPS representative. ORM-D All shipments, including shipments information concerning the transpor- (Consumer Commodity) packages containing tobacco products, will tation of firearms, including handguns. shipped via UPS Air Services and UPS be accepted for transportation only (n) UPS reserves the right to assess the 3 Day Select within the United States according to the terms and conditions shipper an additional charge, set forth and Puerto Rico, and UPS Ground contained in the UPS Tariff. in the UPS Rates in effect at the time to Alaska, Hawaii and Puerto Rico, (j) UPS provides service on a limited of shipping, when: the shipper requests as well as all UPS Worldwide service basis for packages containing some UPS to obtain a signature or an adult offerings internationally, are accepted types of live animals. (The term signature upon delivery and an for transportation on a contractual “animal” as used herein refers to approved UPS label is affixed to basis only. anything living, except plants.) UPS the package indicating such request; (g) No service shall be rendered in the will only accept packages containing the shipper requests UPS to obtain a transportation of hazardous waste. live animals for shipment within the signature or an adult signature upon Hazardous waste is a solid waste that United States and as set forth in the delivery and an approved UPS label is meets any of the criteria of hazardous UPS Terms and Conditions of Service, not affixed to the package indicating waste as described in Section 261.3 available at UPS.com. Any package such request; or, the shipper tenders of Title 40 of the Code of Federal containing a live animal will be a package that, based upon its Regulations. considered a perishable commodity contents, requires an approved UPS and will be accepted for transporta- label requesting an adult signature (h) Packages containing alcoholic tion solely at the shipper’s risk for upon delivery, and no such label beverages are accepted for transpor- any damage or loss arising from the has been affixed to the package. tation only on a contractual basis. 124

Terms and Conditions

(o) Shippers are prohibited from shipping (r) UPS’s acceptance for transportation or insecurely packed or wrapped. and UPS will not accept for transpor- of any mercury-containing waste Packages must be so packed or wrapped tation packages containing any material or used mercury-containing as to meet the requirements set forth in Hazardous Materials requiring device (including, but not limited the International Safe Transit Association shipping papers (defined as those to, medical devices, spent or broken Procedure 3A. materials regulated under Title 49 fluorescent lamps, thermostats, or In addition, UPS reserves the right to of the Code of Federal Regulations thermometers), is limited, must be refuse to provide service for any package, [49 C.F.R.]), firearms or ammunition, prearranged, and will only be provided or to or from any location, or to provide or articles that UPS is not authorized pursuant to prior written authori- alternative service arrangements when, to accept or that UPS states in the zation from UPS upon satisfaction among other reasons, UPS, in its sole UPS Tariff or in these Terms and of certain requirements, including discretion, deems that it is unsafe or Conditions of Service that it will appropriate packaging and financial economically or operationally imprac- not accept, when such packages assurances. ticable to provide service. are presented for shipment at UPS (s) UPS transports packages containing Authorized Shipping Outlets, UPS TM radio frequency devices (RFID), ultra- The UPS Store Customer Counters, locations of wideband devices (UWB) and other The UPS Store locations are indepen- The UPS StoreTM or UPS Commercial portable electronic devices (PED) only dently owned and operated by licensed Counters. Hazardous Materials when such devices are in an inactivated franchisees of Mail Boxes Etc., Inc., (except Ground ORM-D) cannot state or otherwise in compliance with an indirect subsidiary of United Parcel be picked up via UPS On-Call PickupSM applicable law, including 14 C.F.R. Service of America, and are not agents service, or retrieved via any UPS 91.21, 14 C.F.R. 121.306, or 47 C.F.R. of UPS. UPS assumes no liability other Return Service. 15.521(a). than to The UPS Store location, as the (p) UPS does not provide delivery to a shipper of the package, for lost, damaged P.O. box. The shipper must make Prohibited by Law or delayed shipments sent via that The every effort to obtain a street address. It is the responsibility of the shipper UPS Store location. Any such liability to If the shipper should use a P.O. box to ensure that a shipment tendered to The UPS Store location is subject to the address, the recipient’s phone number UPS does not violate any federal, state, limitations set forth in the UPS Tariff and must be included. A package addressed provincial, or local laws or regulations these Terms and Conditions of Service. to a P.O. box may experience delays, applicable to the shipment. No service All inquiries regarding packages shipped will not be covered by any UPS Service shall be rendered by UPS in the transpor- via any The UPS Store location must be Guarantee and will be subject to an tation of any shipment that is prohibited directed to the shipping The UPS Store Address Correction charge. Army by applicable law or regulation of any location. UPS will deal solely with The Post Office (APO) and Fleet Post federal, state, provincial, or local govern- UPS Store location in all matters concern- Office (FPO) addresses are not ment in the origin or destination country. ing packages shipped via any The UPS accepted. Store location, including but not limited Right of Inspection to: tracking/tracing requests, claims and (q) No service shall be rendered in the UPS reserves the right, but is not required, guarantees, C.O.D. preparation and transportation of human remains, to open and inspect any package tendered remittance, return of undeliverable pack- fetal remains, human body parts to it for transportation. ages and Express Envelopes, proper pack- or components thereof. Packages aging and labeling, and billing. Even if containing Diagnostic Specimens Packaging UPS responds directly to customers of a as described in 49 C.F.R. 173.199, It is the responsibility of the shipper The UPS Store location regarding tracking which are prepared in accordance to ensure that proper packaging is used requests, UPS will not be liable to those with all aspects of 49 C.F.R. 173.199, and that contents of packages are customers. The UPS Store locations are will be accepted for transportation. adequately and securely packed, wrapped solely responsible for the issuance of any Transportation of other biological and cushioned for transportation. The refunds and claims to those who shipped materials is limited, must be pre- use of UPS-provided packaging is not packages via The UPS Store location. arranged and will only be provided a guarantee that an item is sufficiently The UPS Store locations agree not to ship under the following conditions: the packaged for transportation. UPS does any articles which UPS does not accept shipper has received prior written not provide special handling for packages for transportation. The UPS Store locations authorization from UPS for the specific with “Fragile,” package orientation (e.g., shall indemnify and hold harmless UPS package tendered; and, the shipper “UP” arrows or “This End Up” markings) in any action against UPS arising from requests service in accordance with or any other similar such markings. the loss, damage or delay of a package the conditions set forth in the written shipped via that The UPS Store location. authorization from UPS for the pack- Refusal of Service age tendered. Any package containing UPS reserves the right to refuse to provide Authorized Shipping Outlets/ biological materials shall be considered service, among other reasons, for any Third-Party Retailers a perishable commodity and will be package that by reason of the dangerous UPS Authorized Shipping Outlets or accepted for transportation solely or other character of its contents may, Commercial Counters (collectively at the shipper’s risk for any damage in the sole judgment of UPS, soil, taint referred to within this paragraph as arising from the perishable nature or otherwise damage other packages or “Third-Party Retailers”) are independently of the item. UPS’s equipment, or that is improperly owned and operated businesses and ESSENTIAL INFORMATION 125

are not agents of UPS. UPS assumes no Customs penalties, storage charges or provided by the shipper. A processing liability other than to the Third-Party other expenses incurred as a result of fee, set forth in the UPS Rates applicable Retailer, as the shipper of the package, an action by customs or failure by the to the shipment in effect at the time for lost, damaged or delayed shipments shipper or consignee to provide proper of shipping, will be assessed and billed sent via the Third-Party Retailer. Any documentation or to obtain a required to the shipper. such liability to the Third-Party Retailer license or permit will be charged to the Unless otherwise restricted for the desti- is subject to the limitations set forth consignee along with any applicable duty nation country, the shipper may elect in the UPS Tariff and these Terms and and tax. However, the shipper is liable to pay duty and tax, or duty only, by Conditions of Service. All inquiries for all charges in the event of non-payment showing such instructions on the export regarding packages shipped via Third- by the consignee. UPS provides brokerage documentation and on the UPS Waybill. Party Retailers must be directed to the service through UPS Supply Chain These options are available only to Third-Party Retailer. UPS will deal solely SolutionsSM brokerage offices (formerly shippers with a UPS account. An addi- with the Third-Party Retailer in all UPS Customhouse Brokerage offices), tional charge, set forth in the UPS Rates matters concerning packages shipped designated by UPS for handling small applicable to the shipment in effect at the via a Third-Party Retailer, including, but package customs clearance of UPS time of shipping, will be assessed. These not limited to: tracking/tracing requests, Worldwide Express Plus, UPS Worldwide services are not available if any or all claims and guarantees, C.O.D. prepara- Express NA1, UPS Worldwide Express, of the shipping charges are billed to the tion and remittance, return of undeliv- UPS Worldwide Expedited and UPS 3 consignee, or if a consignee chooses a erable packages and Express Envelopes, Day Select From Canada shipments at broker other than UPS Supply Chain proper packaging and labeling, and no additional charge. Other UPS Supply Solutions brokerage offices (formerly billing. Even if UPS responds directly to Chain Solutions customs brokerage UPS Customhouse Brokerage offices), Third-Party Retailer customers regarding offices charge fees for clearance of small designated by UPS for handling small tracking requests, UPS will not be liable packages and freight. package customs clearance. Other UPS to those customers. Third-Party Retailers Additional charges may apply for Supply Chain Solutions customs broker- are solely responsible for the issuance complex customs-clearance procedures, age offices charge fees for clearance of any refunds and claims to those who which include, but are not limited to, of small packages and freight. shipped packages via the Third-Party the following: Retailer. The Third-Party Retailer agrees ZIP Code/Postal Code Information not to ship any articles which UPS does – Clearance procedures involving a The consignee’s ZIP Code is a required not accept for transportation. Third-Party government agency other than customs part of the address for domestic shipments. Retailers shall indemnify and hold harm- – Customs Bonds When available, ZIP+4® should be used. less UPS in any action against UPS arising – Drawbacks from the loss, damage or delay of a pack- – Formal entries involving more than The consignee’s postal code, telephone age shipped via a Third-Party Retailer. five tariff lines number and contact name are required parts of the address for international – Live Entries Provisions for Customs Clearance shipments. of International Packages – Marking Attendance The shipper must provide required – Temporary Import Bonds (T.I.B.) Pickup Charge UPS reserves the right to assess a surcharge, documentation for export and customs UPS will prepay duties and taxes on behalf set forth in the UPS Rates applicable to clearance. By providing required docu- of the payer. For importation into the the shipment in effect at the time of ship- mentation, the shipper certifies that all United States, a fee, set forth in the UPS ping, for the pickup of prepaid shipments, statements and information relating to Rates applicable to the shipment in effect or UPS 3 Day Select or UPS Ground exportation and importation are true and at the time of shipping, will be assessed Return Service packages, when no other correct. Furthermore, the shipper under- and billed to the importer. A fee may also packages are to be picked up. stands that civil and criminal penalties, apply for shipments to other countries. including forfeiture and sale, may be imposed for making false or fraudulent In the event a Shipper’s Export Declaration UPS SonicAir Service Guarantee statements, or for violating U.S. laws (S.E.D.) is required and is not included On-schedule delivery of UPS SonicAir on exportation (see e.g., 13 U.S.C. § 305, with the export documents provided by packages, where such services are avail- 15 U.S.C. § 1592, 22 U.S.C. § 401, 18 the shipper, UPS will prepare an S.E.D., able, to every address in the United States, U.S.C. § 1001 and 50 U.S.C. App. 2410). using the information on the UPS Waybill and to all international destinations or other export documentation, on behalf served, is guaranteed pursuant to the When a shipment is tendered to UPS, of the shipper to facilitate export. A UPS SonicAir shipping document and UPS is thereby appointed as the agent processing fee, set forth in the UPS Rates the UPS SonicAir Terms and Conditions for performance of customs clearance, applicable to the shipment in effect at available at sonicair.ups.com barring where allowed by law. UPS is specified the time of shipping, will be assessed circumstances out of UPS SonicAir’s as the nominal consignee for the purpose and billed to the shipper. control, including, but not limited to, of designating a customs broker to per- the following: airline delays; failure, form customs clearance. Local authorities UPS may prepare a Certificate of Origin unavailability or refusal of a person to may require documentation confirming for goods manufactured and originating release for pickup or accept delivery of that UPS has been designated as the within the United States on behalf of the the shipment; acts of God; acts of public nominal consignee. shipper when one is required but not authorities acting with actual or apparent included with the export documents authority; acts or omissions of customs 126

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or similar authorities; insufficient infor- Worldwide Expedited, UPS 3 Day Select In addition, UPS reserves the right, mation provided by the customer; the From Canada and UPS Standard, where in its sole discretion, to refuse to honor application of security regulations imposed such services are available and provided a request for a credit or refund of by the government, or otherwise appli- that the customs clearance is performed transportation charges for a package cable to the delivery location; a govern- by the UPS Supply Chain SolutionsSM when that package is not accompanied ment agency hold; riots, strikes, lockouts, brokerage offices designated by UPS by a smart label and timely Package work stoppages or other labor disputes; for clearing these packages and there Level Detail (PLD) information, as war, military actions or police actions; is not a delay caused by certain events defined in the UPS Tariff, at the time acts of terrorism; civil unrest; disruptions beyond our control, such as a government the package is tendered to UPS. in air or ground transportation networks; agency hold. (d) Each UPS 2nd Day Air A.M. package and natural disasters. is addressed to a commercial, not Customs clearance for the services listed The service guarantee will not apply if residential, address. A residential above is provided by the UPS Supply (i) the shipper is provided with proof delivery is defined as provided in the Chain Solutions brokerage offices of timely delivery, consisting of the date UPS Tariff and in this service guide. (formerly UPS Customhouse Brokerage and time of delivery and name of the offices) designated for handling small (e) Each package in a shipment bears a person who signed for the shipment or package customs clearance. Other UPS UPS Saturday Delivery routing label signature release information; (ii) any Supply Chain Solutions customs broker- when optional Saturday service is package is shipped in violation of the age offices charge fees for clearance of requested and available. UPS SonicAir Terms and Conditions; small packages and freight. or (iii) a bill-to account number was (f) Each package in a shipment is ten- provided at the time of shipment that “Business day” means Monday through dered to UPS during UPS’s published was not in good credit standing and the Friday except the following holidays: business hours. Packages received from or destined to certain locations package was not delivered until alternate – New Year’s Day payment arrangements were secured. may require earlier pickup times – Memorial Day (available at the UPS Web site) to For additional terms and conditions, – Independence Day meet delivery time commitments. refer to the UPS SonicAir shipping docu- – Labor Day ment and the UPS SonicAir Terms and (g) UPS is notified in writing or by – Thanksgiving Day Conditions available at sonicair.ups.com. telephone of a service failure within – Day after Thanksgiving Day* fifteen (15) calendar days from the UPS Service Guarantee – Christmas Day date of scheduled delivery and is advised of the consignee’s name and UPS guarantees on-schedule delivery – New Year’s Eve* of packages shipped via UPS Air Services, address, date of shipment, package where such services are available, to all In the event UPS fails to attempt delivery weight and UPS tracking number. 50 states and Puerto Rico. within the time published on the UPS Web (h) For UPS Worldwide Expedited ship- ® site, or as provided when 1-800-PICK-UPS ments, the guarantee shall apply only UPS guarantees on-schedule delivery of is called, UPS, at its option, will either to shipments originating in, or destined packages shipped via UPS Hundredweight credit or refund the transportation charges for, the United States, and when the Air Services, where such services are avail- for each such package to the payer only, billed party is resident in the United able, to all 50 states and Puerto Rico. upon request, subject to the following States and is responsible for all ship- UPS guarantees on-schedule delivery of conditions. This is the sole remedy avail- ping charges. packages shipped via UPS 3 Day Select able under the UPS Service Guarantee. Under no circumstances shall UPS be liable and UPS Hundredweight 3 Day Select, (a) UPS’s guaranteed delivery schedule for any special, incidental or consequential where such services are available, to all has been obtained by referencing damages, including, but not limited to, 50 states and Puerto Rico. UPS’s Web site or contacting a UPS damages arising from delayed delivery or Customer Service office. “On-time” UPS guarantees on-schedule delivery of failure to attempt delivery in accordance means, subject to the terms of this packages shipped via UPS Ground and with the UPS Service Guarantee. Under UPS Service Guarantee, delivery is UPS Hundredweight Ground, where no circumstances shall UPS be liable for attempted within the UPS guaranteed such services are available, to all 50 states any damages whatsoever for delayed delivery schedule. and Puerto Rico. delivery, except as specifically provided (b) Each package is properly recorded for shipments made under the UPS Service UPS guarantees on-schedule delivery of on a UPS source document or in Guarantee. packages shipped via UPS Worldwide a UPS automated shipping system. Express Plus, UPS Worldwide Express The guarantee does not apply to UPS NA1, UPS Worldwide Express, UPS (c) Each package in a shipment bears shipments that are delayed due to causes the appropriate UPS tracking label beyond UPS’s control, including but not and an address label, or a combined limited to, the following: the unavailability label generated by a UPS automated or refusal of a person to accept delivery shipping system, showing the con- of the shipment; acts of God; acts of public signee’s correct name, deliverable authorities acting with actual or apparent address (UPS does not provide delivery authority; acts or omissions of customs *Delivery of UPS Air Services to a P.O. box) and ZIP Code (or postal or similar authorities; insufficient infor- and International Packages only. code for international shipments). mation provided by a customer; Hazardous ESSENTIAL INFORMATION 127

Materials packages improperly offered Special Handling in order to be considered for Daily Rates. for transport; the application of security of Undeliverable Packages Upon request, UPS will then determine regulations imposed by the government, Domestic packages refused by the con- whether the shipper is eligible for Daily or otherwise applicable to the shipment; signee, or which for any other reason can- Rates, in UPS’s discretion. Any rate riots, strikes or other labor disputes; civil not be delivered, will be promptly returned changes will be applied prospectively unrest; disruptions in air or ground trans- to the shipper without additional charge. only, and shippers will not be entitled to portation networks; and natural disasters. A package returned to the shipper after any refunds or credits for charges or rates previously assessed, even if the shipper UPS reserves the right to refuse any request delivery is subject to applicable charges. was previously eligible for Daily Rates. for a credit or refund when such request International shipments refused by the is either (a) made by, or (b) based on consignee, or which for any other reason Daily and On-Demand Rates do not apply information obtained by, a party other cannot be delivered, will be held, and UPS to shippers located in Alaska or Hawaii. than the payer of the shipping charges. will attempt to contact the shipper for Shippers located in Alaska and Hawaii are subject to the UPS Rates published in The guarantee does not apply to UPS further instructions. The shipper will be the effective UPS Rate and Service Guide commercial and residential Ground ship- responsible for payment of all charges, in effect at the time of shipping. ments that are picked up or scheduled including, but not limited to, forwarding, to be delivered between December 12 disposal or return transportation charges, All shippers who process and pay for and December 24. as well as any duty and tax, if applicable. shipment of packages at UPS Customer Centers will be subject to higher Retail Deliveries Attempted Three Times Interruption of Service Rates. Shippers who bring packages to without Extra Charge UPS shall not be liable for any interruption UPS Customer Centers that are processed If UPS is unable to complete delivery of service due to causes beyond its control, and billed to a UPS account or processed of a package, a notice will be left at the including, but not limited to, the follow- and billed through UPS.com will receive consignee’s address stating that delivery ing: the unavailability or refusal of a person their applicable On-Demand Rates or has been attempted. Thereafter, a second to accept delivery of the shipment; acts Daily Rates. and, if necessary, a third attempt to deliver of God; acts of public authorities acting If a shipper selects a UPS service to a the package will be made without addi- with actual or apparent authority; acts or destination for which only a higher level tional charge. omissions of customs or similar authorities; insufficient information provided by of service is available, UPS will substitute Delivery Change Requests a customer; Hazardous Materials pack- the next higher level of available service and will charge the corresponding rate UPS may honor a request that UPS reroute ages improperly offered for transport; the for the substituted service. a package to a consignee other than the application of security regulations imposed consignee identified on a source document, by the government, or otherwise applica- UPS may refer to the “UPS Express or in the UPS automated shipping system ble to the shipment; riots, strikes or other Envelope” and the “UPS Letter” inter- for the package after tender of the pack- labor disputes; civil unrest; disruptions changeably. The Letter rate applies only age to UPS. UPS will honor such a request in air or ground transportation networks to shipments sent in UPS Express Envelope where practicable, and where the shipper and natural disasters. or UPS Letter packaging. has guaranteed payment of any applicable charges resulting from the change. UPS Rates Billing Options for Domestic Shipments The applicable UPS Rates are determined Unless otherwise agreed to in writing Shipper Release on the basis of package and shipper by UPS, shipping charges will be billed A shipper may request that UPS release characteristics, and are therefore subject to the shipper. a package on the first delivery attempt. to change. Shippers who have a UPS daily UPS accepts shipments for Collect billing Shipper Release will be provided by UPS pickup account and/or a customized and Third-Party billing provided the subject to the effective UPS Terms and shipping agreement with UPS will receive consignee or third party has a valid UPS Conditions of Service. When Shipper Daily Rates. Daily Rates are also avail- account number and has agreed to accept Release is selected, the shipper acknowl- able upon request to shippers who receive the charges. edges and agrees that UPS will make only On-Demand Rates and have multiple one delivery attempt, that a signature will shipping accounts at a location with a A processing fee, set forth in the UPS Rates not be obtained upon delivery, and that a UPS daily pickup account and/or sustained applicable to the shipment in effect at the UPS delivery record showing a completed shipping revenue of at least $105 (U.S.) time of shipping, will be charged for a Shipper Release delivery shall be conclu- each week for a consecutive six-month missing or invalid account number when sive proof that delivery was completed. period. Shippers not eligible for Daily Rates either Collect billing or Third-Party billing Shipper Release is provided solely at the will be subject to higher On-Demand Rates. has been selected on the source document shipper’s risk of loss or damage arising Shippers who receive Daily Rates, but no or in a UPS automated shipping system. from the release of the package by UPS, longer meet criteria to qualify for Daily An account number is invalid if it is the and UPS will not be liable to shippers or Rates, will be charged On-Demand Rates wrong account number for the bill-to third parties for any damages arising from without further notice from UPS. Shippers party or if it is the account number for the release of the package. Shipper Release receiving On-Demand Rates who believe a consignee or third party who fails to is not available for packages having a that they may qualify for Daily Rates pay the shipping charges. In the event of value of more than $999.00 (U.S.). based on a change in their package and non-payment by the consignee or third shipper characteristics must contact UPS party, the charges will be billed to the 128

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shipper. Regardless of the billing option a valid UPS billing option indicated on the to obtain payment of the Charges by use selected, some charges, including, but not waybill. Regardless of the billing option of the credit card. The UPS Tariff contains limited to, address correction charges, selected, some charges, including, but not provisions for a fee that will be imposed will be billed to the shipper. limited to, address correction charges, for any credit card transaction that is will be billed to the shipper. declined or rejected for any reason. Billing Options for International Shipments Disbursement Fee If a shipper submits package information to UPS (through an automated shipping The amount billed includes, but is not In order to expedite customs clearance, system, source document or UPS Internet limited to, shipping charges, duties and UPS may advance duties and taxes on Shipping) and does not subsequently taxes, if applicable. Unless otherwise behalf of the payer as dictated by the tender such package to UPS, it is the restricted in the origin or destination billing option selected. A Disbursement shipper’s sole responsibility to request an country, the carrier provides the following Fee based on the amount advanced will adjustment. Shippers who fail to do so billing options: be assessed and billed to the payer. will be liable for all applicable Charges. (a) Prepaid – The shipper pays all ship- Currency Conversion Rate Shippers requesting an invoice adjustment ping charges, and the consignee pays Charges to a payer’s account in a foreign (e.g., adjustment based on an incorrect duty/tax/V.A.T., if applicable. currency will be converted to the payer’s rate, billable weight, account number (b) Freight Collect – The consignee pays currency using a weekly exchange rate or type of service, etc.) or a refund due to shipping charges and duty/tax/V.A.T., secured through Major Money Center a duplicate payment must notify UPS of if applicable. Banks, plus an exchange fee, set forth in the request within 180 days after receiv- the UPS Rates applicable to the shipment ing the contested bill. A partial payment (c) FOB – The shipper pays shipping in effect at the time of shipping. against an invoice is not considered a charges to the port of export, and request for an invoice adjustment. the consignee pays the balance. Payment of Charges (d) C&F – The shipper pays shipping For purposes of this section, the term Residential Delivery charges to the port of import, and “Charges” means all applicable trans- A residential delivery is defined as delivery the consignee pays the balance. portation and other charges, including, to a location that is a home, including a but not limited to, all applicable acces- business operating out of a home that does (e) Delivered Duty Paid, V.A.T. Unpaid – sorial charges, surcharges, additional not have an entrance open to the public. The shipper pays all shipping charges handling charges and late payment fees. and the destination country’s duty, UPS Return Services UPS’s payment terms require payment if applicable. The consignee pays UPS ReturnsSM the balance, such as V.A.T. of all Charges within seven (7) days after receipt of the UPS bill. The UPS Tariff Authorized Return Service (ARS) – ARS (f) Bill Duty, Tax and Shipping Charges contains provisions for a late payment fee is a contractual service that allows the to Shipper (Free Domicile) – The on past due balances (including, without shipper to order preprinted labels to send shipper pays the destination country’s limitation, any previously assessed but to their customer. The shipper signs an duty and tax, if applicable, in addition unpaid late payment fees), and the shipper agreement based upon the average weight to all shipping charges. agrees to pay such late payment fees as and zone of their package characteristics. Upon execution of the agreement, the (g) Third-Party Prepaid – The third party may be assessed by UPS. The UPS Tariff shipper calls 1-800-PICK-UPS to order pays shipping charges and the receiver also contains provisions for a fee that may return labels that are preprinted with the pays duty/tax/V.A.T., if applicable. be imposed if any negotiable instrument submitted to UPS as payment for Charges return address designated in the contract. (h) Third-Party Freight Collect – The third is returned to UPS unpaid or if any elec- Upon receipt of the preprinted return party pays shipping charges and duty/ tronic request for payment is dishonored. labels, the shipper encloses the return tax/V.A.T., if applicable. For U.S. label with the outbound shipment or shippers, the shipping charges and Notwithstanding any billing or payment mails the label to the recipient separately. duty/tax/V.A.T. can be billed to third option selected at the time of shipment, The recipient affixes the label to the parties via the Free Domicile billing the shipper is ultimately liable for and UPS-compatible package and takes the option. An additional surcharge may agrees to pay all Charges, including in package to an approved return location, be applied when selecting the Free the event of insolvency, bankruptcy, gives it to a UPS service provider or calls Domicile billing option. non-payment or refusal to pay by the 1-800-PICK-UPS to request a pickup consignee or third party. for an additional fee. Packages can be UPS reserves the right in its sole discretion returned from any address in the 50 states to request advance payment of shipping UPS reserves the right to bill for Charges with ARS, where this service is available, charges for any package sent to any inter- based upon the characteristics of, and via UPS Next Day Air, UPS 2nd Day Air, national destination. services requested for, packages actually tendered to UPS. UPS reserves the right UPS 3 Day Select and UPS Ground. Upon For all shipments where the shipper is not to audit invoices to verify service selection; delivery of the package, the original shipper paying the shipping charges, the shipper package or shipment weight; applicability is billed the rate based upon the contract. must notify the bill payer prior to shipping. of any Charges; and to make appropriate There is no additional accessorial charge. The shipper is liable for payment in the adjustments. If Charges are paid for Print Return Label – Packages can be event of non-payment by the consignee by credit card, the shipper expressly returned from any address in the 50 states or a third party. All shipments must have authorizes UPS to assess any Charges and with Print Return Label service, where ESSENTIAL INFORMATION 129

this service is available, via UPS Next Day The value limit for each Print and Mail When requested via WorldShip, UPS Air, UPS 2nd Day Air, UPS 3 Day Select Return Label package is $1,000 (U.S.). Internet Shipping, UPS CampusShip, and UPS Ground. a UPS OnLine Compatible vendor ship- When requested via WorldShip or Returns ping system or Returns on the Web, UPS Print Return Label service is not available on the Web, a return label will be generated will pick up a package and return it to the via UPS Next Day Air Early A.M., UPS for the package. Upon delivery, a package shipper. Upon delivery, a package returned Next Day Air Saver or UPS 2nd Day returned using a Print and Mail Return using 3 UPS Pickup Attempts service will Air A.M. Label will be charged the rate calculated be charged the rate calculated from the from the pickup location to the destination The value limit for each Print Return pickup location to the destination via the via the service selected. An additional Label package is $1,000 (U.S.). service selected. An additional charge for charge for each Print and Mail Return each 3 UPS Pickup Attempts service pack- When requested via UPS WorldShip®, UPS Label package will be assessed when Print age will be assessed when 3 UPS Pickup Internet Shipping or UPS CampusShipTM, and Mail Return Label service is requested. Attempts service is requested. The appli- a return label will be generated for the The applicable charges will be those set cable charges will be those set forth in the package. Upon delivery, a package forth in the UPS Rates in effect at the time UPS Rates in effect at the time the charge returned using a Print Return Label will the charge is applied. is applied. be charged the rate calculated from the SM pickup location to the destination via the UPS Returns Plus Call Tag – Packages delivered can be service selected. An additional charge for 1 UPS Pickup Attempt – Packages can be retrieved with a Call Tag via UPS Ground each Print Return Label package will be retrieved from any address in the 50 states service (does not apply to Hazardous assessed when Print Return Label service with 1 UPS Pickup Attempt service, where Materials packages requiring shipping is requested. The applicable charges will this service is available, via UPS Next Day papers). be those set forth in the UPS Rates in Air, UPS 2nd Day Air, UPS 3 Day Select, Call Tag service is not provided via effect at the time the charge is applied. and UPS Ground. UPS Air Services or UPS 3 Day Select. Electronic Return Label – Packages 1 UPS Pickup Attempt service is not avail- The value limit for each Call Tag package can be returned from any address in able via UPS Next Day Air Early A.M., is $50,000 (U.S.). the 50 states with an Electronic Return UPS Next Day Air Saver or UPS 2nd Day Label, where this service is available, Air A.M. When requested by the shipper, UPS will via UPS Next Day Air, UPS 2nd Day Air, pick up a package and return it to the The value limit for each 1 UPS Pickup UPS 3 Day Select and UPS Ground. shipper. A Call Tag service package will Attempt service package is $1,000 (U.S.). be charged the rate calculated from the Electronic Return Label service is not When requested via WorldShip, UPS pickup location to the destination plus an available via UPS Next Day Air Early Internet Shipping, UPS CampusShip, additional charge for each Call Tag service A.M., UPS Next Day Air Saver or UPS a UPS OnLine Compatible vendor package will be assessed when Call Tag 2nd Day Air A.M. shipping system or Returns on the Web, service is requested. The applicable charges The value limit for each Electronic Return UPS will pick up a package and return it will be those set forth in the UPS Rates Label package is $1,000 (U.S.). to the designated address. Upon delivery, in effect at the time the charge is applied. a package returned using 1 UPS Pickup The UPS Service Guarantee does not apply When requested via WorldShip, UPS Attempt service will be charged the rate to shipments made using a Call Tag. Internet Shipping or UPS CampusShip, calculated from the pickup location to a return label will be generated for the the destination via the service selected. UPS ReturnsSM on the Web package. Upon delivery, a package returned An additional charge for each 1 UPS UPS Returns on the Web service is a using an Electronic Return Label will Pickup Attempt service package will be contractual service initiated by a merchant’s be charged the rate calculated from the assessed when 1 UPS Pickup Attempt end-users. The end-user starts the process pickup location to the destination via the service is requested. The applicable charges via the merchant’s Web site. After the service selected. An additional charge for will be those set forth in the UPS Rates end-user completes a return form, the each Electronic Return Label package will in effect at the time the charge is applied. be assessed when Electronic Return Label program generates a return authorization service is requested. The applicable charges 3 UPS Pickup Attempts – Packages code and package-tracking number, will be those set forth in the UPS Rates delivered in the 50 states can be retrieved which are coded onto a return label that in effect at the time the charge is applied. using 3 UPS Pickup Attempts service, is transferred to the end-user via their where this service is available, via UPS Web browser. End-users can then print Print and Mail Return Label – Packages Next Day Air, UPS 2nd Day Air, UPS 3 and affix the label to the package they can be returned from any address in the Day Select and UPS Ground. wish to return. The UPS Returns on the 50 states with Print and Mail Return Web solution can also be used by phone 3 UPS Pickup Attempts service is not avail- Label service, where this service is avail- representatives at the merchant site. able via UPS Next Day Air Early A.M., able, via UPS Next Day Air, UPS 2nd Day Upon delivery, the shipper is billed UPS Next Day Air Saver or UPS 2nd Day Air, UPS 3 Day Select and UPS Ground. according to the terms in the contract. Air A.M. Print and Mail Return Label service The value limit per package for the Web- is not available via UPS Next Day Air The value limit for each 3 UPS Pickup browser Return Label, Returns on the Early A.M., UPS Next Day Air Saver Attempts service package is $50,000 Web Print Return Label, Print and Mail or UPS 2nd Day Air A.M. (U.S.). Return Label and 1 UPS Pickup Attempt services is $1,000 (U.S.). 130

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The value limit per package for Returns an official bank check or other similar limited to, insufficient funds or forgery, on the Web 3 UPS Pickup Attempts instrument issued by or on behalf of the UPS shall not be liable upon the instrument. is $50,000 (U.S.). consignee. All checks or other negotiable C.O.D. packages with an amount to instruments (including cashier’s checks, be collected in excess of $500 (U.S.) will C.O.D. Packages official bank checks, money orders and not be accepted for transportation via C.O.D. means, for all purposes, Collect other similar instruments) tendered in a UPS Drop Box. On Delivery. UPS accepts C.O.D. pack- payment of C.O.D.s will be accepted ages for delivery throughout the United by UPS based solely upon the shipper Entry of a C.O.D. amount is not a declara- States and Puerto Rico. assuming all risk relating thereto including, tion of value for purposes of purchasing but not limited to, risk of non-payment, declared value protection against loss or Preparation and Listing of C.O.D. insufficient funds and forgery, and UPS damage. Payment of the C.O.D. charge Packages: C.O.D.s are accepted for shall not be liable upon any such instru- does not constitute payment of the declared amounts up to $50,000 (U.S.) per pack- ment. All checks or other negotiable value charge. age. Shippers not using a UPS automated instruments (including cashier’s checks, shipping system must prepare and attach Currency in Payment of C.O.D.s: UPS official bank checks, money orders and to each C.O.D. package a UPS C.O.D. will not accept currency in any amount other similar instruments) will be trans- tag showing the amount to be collected for payment of C.O.D. shipments. mitted to the shipper together with UPS’s and must enter such amount on the UPS own check if consignee check(s) collected source document in the space provided Charges for C.O.D. Collections: An addi- are for less than the C.O.D. amount. for that purpose. Each package in a UPS tional charge, set forth in the UPS Rates Remittances (checks, money orders, etc.) Hundredweight C.O.D. shipment must applicable to the shipment in effect at the received that are less than the C.O.D. carry a C.O.D. tag for the goods time of shipping, will be assessed for each dollar amount indicated by the shipper contained in that package. C.O.D. received for collection. will be reimbursed for the full amount As with all packages, UPS will not be liable Shippers using a UPS automated shipping unless the variance of the amount for any special, incidental or consequential system will generate, and apply to each remitted is less than $1 (U.S.). C.O.D. package, a system-generated damages for C.O.D. packages. Payment for any C.O.D. package of address label with a C.O.D. barcode $10,000 (U.S.) or more must be received Weekly Service Charge and the amount to be collected for each in a single check or other negotiable When daily pickup service is requested, individual package. instrument such as a cashier’s check, a weekly service charge, set forth in the Responsibility for C.O.D.s: Upon delivery money order, official bank check or other UPS Rates applicable to the shipment of each C.O.D. package, UPS will attempt similar instrument. in effect at the time of shipping, will be to collect the amount shown on the applied. UPS will call upon each UPS In the event that UPS accepts a personal C.O.D. tag or the system-generated label daily pickup service shipping account or company check when a shipper has attached to the package and transmit once each business day to pick up pack- properly instructed UPS to collect a to the shipper the amount so collected ages for delivery to all points served cashier’s check or money order only, (subject to the provisions of UPS Tariff without a special pickup request. UPS UPS reserves the right, in its sole discretion, Item 485), or, if collection cannot be may not call upon a UPS daily pickup to deposit into a UPS account the personal made, will return the package to the service shipping account on any day in or company check collected and to provide shipper. The shipper must notify UPS which the account indicates that there the shipper with a check issued by UPS. within forty-five (45) days from the date are no packages available for pickup. of shipment of a C.O.D. shipment if the In the event that a shipper timely notifies The weekly service charge is based on shipper has not received payment of the UPS that it has not received payment of a daily pickup account’s weekly billing C.O.D. amount, or any claim relating the C.O.D. amount, if UPS’s records show total, as reflected in the UPS billing system. thereto shall be deemed waived. that it collected a C.O.D. payment and The weekly billing total may not neces- the remittance has not been cashed, UPS If collection cannot be made within three sarily reflect all packages tendered during may, in its sole discretion, provide the (3) delivery attempts or the consignee a calendar week. shipper with a digital image of the check refuses delivery, UPS will return the pack- or money order along with a C.O.D. The charges are as follows: age to the shipper. Remittance Verification in order to assist – $ 0 to $14.99...... $16 Consignee’s Checks in Payment of the shipper in locating the missing C.O.D. – $15 to $59.99...... $11 C.O.D.s: Unless instructions to collect payment. If the shipper is still unable to a cashier’s check or money order only are locate the C.O.D. payment, UPS may, – $60 or more in shown on the C.O.D. tag (in conformity in its sole discretion, provide the shipper weekly billed revenue ...... $7 with the instructions on the tag) or with an indemnified C.O.D. check or Quantum View NotifySM Ship Notification system-generated label, UPS will accept money order, which is a digital image of Upon request, UPS will provide notifi- a check or other negotiable instrument the original payment collected by UPS at cation, as directed by the shipper, of a issued by or on behalf of the consignee. the time of delivery and can be deposited shipment requested by the shipper. An When instructions to collect a cashier’s in a bank, provided that the original check additional charge, set forth in the UPS check or money order only are clearly or money order has not previously been Rates applicable to the shipment in effect indicated on the C.O.D. tag or system- deposited or negotiated. If the indemnified at the time of shipping, will be assessed for generated label, UPS reserves the right to check or money order turns out to be each successfully faxed ship notification. accept a cashier’s check, a money order, invalid for any reason, including, but not ESSENTIAL INFORMATION 131

Saturday Pickup Optional Saturday delivery of UPS to the shipment in effect at the time of UPS offers optional Saturday pickup of Worldwide Express Plus and UPS shipping, for each UPS Next Day Air UPS Next Day Air Early A.M., UPS Next Worldwide Express shipments from Early A.M. package shipped to a desti- Day Air, UPS Next Day Air Saver, UPS specific locations in designated countries nation outside the UPS Next Day Air 2nd Day Air A.M., and UPS 2nd Day Air to specific locations in the United States Early A.M. service area. shipments for delivery in the United States may be requested by indicating the selec- and Puerto Rico where such services are tion of this option on the UPS source UPS Next Day Air and available. The shipper should contact UPS document for each shipment. UPS 2nd Day Air Charges For Next Day Air services, there is no for information regarding UPS’s Saturday An additional charge, set forth in the UPS weight limit for Express Envelopes contain- pickup area. UPS Air Services shipments Rates applicable to the shipment in effect ing correspondence, urgent documents picked up on Saturday receive the same at the time of shipping, will be assessed and electronic media. When a Next Day delivery commitment as UPS Air Services for each UPS Next Day Air Early A.M. Air service is selected, Express Envelopes shipments picked up on Friday. Saturday and UPS Next Day Air package and for containing items other than those listed pickup service is provided by the each UPS Worldwide Express Plus and above are subject to the corresponding following methods: UPS Worldwide Express shipment received rates for the applicable weight. The shipper for Saturday delivery. This charge is billed (a) A shipper may request Saturday pickup agrees to comply with the requirements to the payer of the transportation charges. by contacting a UPS Customer Service of the Private Express Statutes when using office on each Saturday, excluding UPS 2nd Day Air A.M. and UPS 2nd Day holidays, that the service is needed. Hold for Pickup Service The shipper may request UPS to hold Air services. For UPS 2nd Day Air services, (b) At the shipper’s option, UPS will a domestic package at a designated Express Envelopes weighing one (1) pound call at the shipper’s premises every UPS facility for pickup by the consignee. or more are subject to the corresponding Saturday, excluding holidays, to pick For each such package, the shipper will rates for the applicable weight. up qualifying shipments. A service complete an address label showing the Delivery Confirmation Services charge will be assessed if UPS calls words “Hold for Pickup,” the consignee’s Delivery Confirmation – At the time at the shipper’s premises on Saturday name, telephone number, the name of a shipper tenders a domestic package to and there are no packages to be a contact person and the full address of UPS, the shipper may request Delivery picked up on that day. the designated UPS facility. In addition, Confirmation Service by indicating the shipper will apply a UPS Hold for An additional charge, set forth in the UPS Delivery Confirmation on the UPS Pickup label below the address label Rates applicable to the shipment in effect Shipping Record book or in a UPS on the package. at the time of shipping, will be assessed automated shipping system. Each for each UPS Air Services package or UPS UPS will hold the package at the desig- Delivery Confirmation response will Hundredweight Air Services shipment nated facility and will attempt to contact include the date of delivery and either the tendered to UPS on Saturday. the consignee at the telephone number name of the recipient or the disposition shown on the label. Packages will usually of the package; or, in the event of a return, Saturday Delivery be made available by 8:30 a.m. on the the response will indicate the reason for UPS offers optional Saturday delivery scheduled day of delivery. Packages not the return and the date processed. An of UPS Next Day Air Early A.M. and picked up within five (5) business days additional charge, set forth in the UPS UPS Next Day Air Express Envelopes from the date of arrival will be returned Rates applicable to the shipment in effect and packages and UPS Hundredweight to the shipper. at the time of shipping, will be assessed Next Day Air shipments, where such for each such response. All responses services are available. Saturday delivery UPS Next Day Air Early A.M. will be consolidated and provided to the is not available for UPS Next Day Air Verbal Confirmation of Delivery shipper in printed or electronic format. Saver Express Envelopes or packages. The shipper may request optional Verbal Delivery Confirmation Signature The shipper should contact UPS for infor- Confirmation of Delivery when shipping Required (domestic and international) – mation regarding UPS’s Saturday delivery via UPS Next Day Air Early A.M. Verbal A shipper may request UPS to obtain the area. A Saturday Delivery routing label, Confirmation of Delivery is not available recipient’s signature and to include it provided by UPS, must be attached to in Hawaii. When this service is selected, on the Delivery Confirmation response. each package. UPS will call the shipper to confirm delivery In such case, an additional charge, set on the day of delivery. An additional The shipper may request optional Saturday forth in the UPS Rates applicable to the charge, set forth in the UPS Rates appli- delivery of UPS Worldwide Express Plus shipment in effect at the time of shipping, cable to the shipment in effect at the time shipments (subject to value limits) and will be assessed. UPS Worldwide Express shipments to of shipping, will be assessed for each specific locations in Canada, Germany Verbal Confirmation of Delivery request Delivery Confirmation Adult Signature and the United Kingdom by indicating the and will be billed to the payer of the Required (domestic and international) – selection of this option on the UPS source transportation charges. A shipper may request UPS to obtain document or in a UPS automated shipping the signature of an adult 21 years of age system and by attaching a Saturday Invalid UPS Next Day Air Early A.M. or older and to include it in the Delivery Delivery routing label provided by UPS Shipment Charge Confirmation response. An additional to each package. UPS reserves the right to assess a charge, charge, set forth in the UPS Rates appli- set forth in the UPS Rates applicable cable to the shipment in effect at the time 132

Terms and Conditions

of shipping, will be assessed. UPS, in its Large Air Package Manual Processing sole discretion, will determine if delivery A package shipped using UPS Air Services UPS reserves the right to assess a manual can be completed when such a request is or UPS 3 Day Select is considered a “Large processing charge of $.50 (U.S.) per made, and may request photo identifica- Air Package” when its length, combined package or $35 (U.S.) per week (which- tion indicating the recipient’s age, before with twice the width plus twice the height, ever is greater) on shippers who ship completing delivery. The shipper must use exceeds 130 inches, and is equal to or less packages via a UPS shipping system that a UPS automated shipping system to than 165 inches. applies outdated UPS Rates until such initiate a request for this service. time as the shipper upgrades the UPS ship- For each Large Air Package, the rate is ping system to reflect current UPS Rates. A shipper may elect to direct the response based on the greater of the dimensional to an address other than the return address weight or the actual weight. Large Air Fuel Surcharge specified on the shipping label. In such case, Packages are subject to a minimum bill- UPS reserves the right to institute a fuel the response will be mailed individually, able rate of $90 (U.S.). The minimum surcharge on some or all shipments with- and an additional charge, set forth in billable rate will not apply to UPS out prior notice. This surcharge may the UPS Rates applicable to the shipment Hundredweight Service shipments. in effect at the time of shipping, will be apply to any domestic or international assessed. Large Package transportation or other charges, including, but not limited to, any accessorial charge A UPS Ground package is considered Note: Only valid UPS accounts will receive or surcharge. This surcharge will be applied to be a “Large Package” when the size of responses via mail. to such services and for such periods as the package exceeds 130 inches in length UPS, in its sole discretion, may determine and girth combined. Proof Of Delivery (P.O.D.) necessary. The current fuel surcharge is Upon request, UPS will provide proof of A Large Package Surcharge (LPS) of $40 described at UPS.com. delivery of a shipment via facsimile (fax) (U.S.) will be applied to each UPS Ground transmission or mail. The request must package, including Hundredweight, sent Tracking/Tracing or include a fax number, including area code, between locations in the United States Refund Request Charge for an operating fax machine or an address that meets the following criteria: UPS reserves the right to assess the shipper deliverable by the United States Postal – The size of the package exceeds 130 a $3 (U.S.) charge per request for package- Service. UPS reserves the right to assess inches in length and girth combined, tracking, package-tracing or shipping- the shipper an additional charge, set forth and/or charge refund, subject to the following in the UPS Rates applicable to the shipment conditions: in effect at the time of shipping, for each – The package is identified as OS3 – This charge will not be assessed for successfully transmitted or mailed P.O.D. LPS will not apply to: the first 50 package-tracking requests – UPS Standard To Canada packages Additional Handling Charge per calendar week, or for a quantity – Authorized Return Services UPS of package-tracking requests equal to An Additional Handling charge, set forth Ground packages or less than 20 percent of the shipper’s in the UPS Rates applicable to the ship- package volume for that week, which- ment in effect at the time of shipping, may Each Large Package in a UPS Ground ever is greater. be assessed for the transportation of the multi-piece shipment may receive an LPS. following: – This charge will not be assessed for a quantity of package-tracing requests – Any article that is encased in an outside Address Correction Charge equal to or less than two percent of the shipping container made of metal If UPS is unable to deliver any package as shipper’s package volume for that week. or wood. addressed by the shipper, or if the package – This charge may be assessed for – Any item, such as a barrel, drum, has an incorrect or incomplete address shipping-charge refund requests when pail or tire, that is not fully encased (examples include, but are not limited to, the shipment in question was actually in a corrugated cardboard shipping P.O. boxes, missing suite, apartment, or delivered in accordance with the UPS container. unit numbers, old addresses and missing/ incorrect ZIP Codes), UPS will determine Service Guarantee. – Any package with the longest side and make reasonable efforts to secure the exceeding 60 inches or its second- correct or complete address. An address Limitations of Liability longest side exceeding 30 inches. validated by UPS may be incorrect or Each UPS domestic package or interna- – Any package qualifying as a Large incomplete for purposes of completing tional shipment is automatically protected Air Package. delivery, and may be corrected by UPS. by UPS against loss or damage up to a – An Additional Handling charge will If the correct or complete address is value of $100 (U.S.). Unless a greater not be assessed to packages qualifying secured, UPS will attempt delivery, and the value is recorded in the declared value for a Large Package Surcharge. shipper will be provided with the correct field of the UPS source document or the or complete address in order to update its UPS shipping system used, the shipper UPS also reserves the right to assess the internal records. An additional charge, set agrees that the released value of each Additional Handling charge for any pack- forth in the UPS Rates applicable to the domestic package or international ship- age that, in UPS’s sole discretion, requires shipment in effect at the time of shipping, ment is no greater than $100 (U.S.), special handling. will be assessed for an address correction. which is a reasonable value under the ESSENTIAL INFORMATION 133

circumstances surrounding the trans- Where a value has been declared and the In no event shall UPS be liable for any portation, and that UPS shall not be applicable charges paid, UPS’s maximum special, incidental or consequential liable for more than $100 (U.S.) for liability shall not exceed the lesser of: damages. each domestic package or international (1) the declared value on the UPS source UPS will not be liable or responsible shipment. document or UPS shipping system used, for the loss of or damage to any package, (2) the lesser of the purchase price paid UPS’s maximum liability per domestic the contents of which UPS is not author- by the consignee (where the property package or international shipment, shall ized to accept, which UPS states that it involved has been sold to the consignee), not exceed the lesser of: (1) $100 (U.S.), will not accept, or which UPS has a right the actual cost, or the replacement cost (2) the lesser of the purchase price paid to refuse. of the property lost or damaged, at the by the consignee (where the property time and place of loss or damage, (3) the Acceptance for carriage of any package involved has been sold to the consignee), cost of repair of damaged property, or shipment bearing a declared value in the actual cost, or the replacement cost (4) $50,000 (U.S.) per package, except excess of the allowed maximums specified of the property at the time and place of for: (i) packages shipped via a UPS Drop in the applicable UPS Tariff or service loss or damage, or (3) the cost of repair Box, in which case UPS’s maximum guide, or of any package or shipment that of damaged property. If additional liability shall be $500 (U.S.) per package, UPS does not accept for transportation protection is desired, the shipper may (ii) packages shipped as a result of a or which shippers are prohibited from declare a value in excess of $100 (U.S.) request for service made through the shipping, does not constitute a waiver of by showing a value in excess of $100 Internet by a shipper who has a UPS any provisions of the UPS Tariff or service (U.S.) in the declared value field of the Internet Shipping account only, in which guide limiting UPS’s liability or responsi- UPS source document or the UPS shipping case UPS’s maximum liability is $5,000 bility for any such package or shipment. system used. An additional charge as set (U.S.) per package, (iii) packages returned forth in the UPS Rates in effect at the time UPS shall not be liable for any damages via Print Return Label, Print and Mail of shipping will be assessed. UPS does not arising from UPS’s inability, failure or Return Label, Electronic Return Label offer shippers’ cargo insurance. Shippers refusal to comply with a request to stop, or 1 UPS Pickup Attempt Return Service, desiring cargo insurance or all risk insur- return or re-route shipment of a package in which case UPS’s maximum liability is ance should purchase such insurance from after tender to UPS. $1,000 (U.S.) per package, and (iv) pack- third parties. Shippers cannot declare ages for which Shipper Release is selected, a value for UPS Prepaid Letters. UPS Tariff in which case UPS’s maximum liability All shipments are subject to the terms and UPS will not be liable for or responsible is $999 (U.S.) per package, or (5) $500 conditions contained in the UPS Tariff, for loss or damage to: articles of unusual (U.S.) for packages containing jewelry which is available at UPS locations and value (as defined in Item 460 of the (not including costume jewelry) shipped can be found at UPS.com. UPS may engage UPS Tariff); Prepaid Letters; perishable via UPS international service. subcontractors to perform transportation commodities or commodities requiring Claims for loss of, or damage to, the and incidental services and contracts on protection from heat or cold to the extent shipper’s property must be filed with UPS. its own behalf and on behalf of its servants, the loss or damage results from exposure For domestic shipments, claims not made agents and subcontractors, each of whom to heat or cold or the perishable nature within nine (9) months after delivery of shall have the benefit of the Terms and of the item; loss or damage due to war the package or, in the case of non-delivery, Conditions set forth in this service guide risks, insects, moths, vermin, inherent vice within nine (9) months after a reasonable and in the UPS Tariff. No such party has (including, but not limited to, improper, time for delivery has elapsed, shall be authority to waive or vary any of these inadequate or unsafe packaging or deemed waived. For international ship- Terms and Conditions. wrapping that fails to meet UPS’s ments, claims not made within sixty (60) published standards related thereto set The UPS Tariff; the effective UPS service days after delivery of the package, or in forth in the UPS Tariff or elsewhere), guide and the description of UPS services the case of non-delivery, within sixty (60) deterioration, dampness of atmosphere, at UPS.com, which are incorporated in days after a reasonable time for delivery extreme of temperature, ordinary wear the UPS Tariff; and the UPS source docu- has elapsed, shall be deemed waived. and tear or that which occurred or arose ment for each shipment, together comprise prior to or after the course of transporta- The rules relating to liability established the complete and exclusive agreement of tion by UPS; and special, incidental or by the Convention for the Unification of the parties, except as modified by any exist- consequential damages. Additionally, UPS Certain Rules Relating to International ing or future written agreement between will not be liable for any damages related Carriage by Air signed at Warsaw, Poland, the parties, and may not be contradicted to providing, or the failure to provide, on October 12, 1929, and any amendments or modified by any oral agreement. C.O.D. service, including, but not limited thereto shall apply to the international to: failure to collect the C.O.D. amount; carriage of any shipment insofar as the failure to collect the specified form of same is governed thereby. There are no payment; collection of an instrument in stopping places which are agreed upon the wrong amount; failure or delay in at the time of tender of the shipment, and delivering the collected instrument to the UPS reserves the right to route the ship- shipper; or collection of forged, insufficient ment in any way UPS deems appropriate. funds or otherwise invalid instruments. 134

Index A C Access to UPS 112-113 Call Tag 12, 129 Additional Charges (Domestic) 26-27, 107 CampusShip 5, 92 Additional Charges (International) 108 Canada Additional Handling Charge 107, 132 10 Kg/25 Kg Box 7, 66, 69 Additional Services Worldwide Expedited Domestic 10-13 (Import Freight Collect) 14, 16, 75, 80, 86-89 International 15-19 Worldwide Expedited Address Correction 107, 108, 132 (to Canada) 14, 16, 60, 64, 70-73 Air Shipping Documents 93 Worldwide Express (Import Freight Collect) 14, 16, 74, 80, 81-85 Aircraft Charter Service 28, 65 Worldwide Express (to Canada) 14, 16, 60, 64, 66-69 Authorized Return Service 12, 128 Worldwide Express NA1 Authorized Shipping Outlets 113, 124-125 (Import Freight Collect) 14, 16, 74, 80, 81-85 Automated Processing 90-92 Worldwide Express Plus Automatic Daily Pickup 112 (to Canada) 14, 16, 60, 64, 66-69 Worldwide Service to Canada 14, 16, 60-63, 64, 66-73 Worldwide Service Zone Chart B (Express, Express Plus and Expedited) 60-63 Billing Center 117 Worldwide Service Zone Chart Billing Options 116-117, 127-128 (Import Freight Collect) 76-79 Billing Options Charges 15 Brokerage Services 15, 17-19 Business Solutions Web Site address UPS.com/businesssolutions ESSENTIAL INFORMATION 135

C (continued) D (continued) Certificate of Origin 15, 95, 101, 103-104 Determining the Zone for Shipments to Canada 60 Charter Aircraft Service Option 28, 29, 65 Determining Weight and Size 20-22 C.O.D. (Collect On Delivery) 10-11, 109, 130 Dimensional Weight for Domestic Shipments 20 C.O.D. Automatic 10 Dimensional Weight for International Shipments 21 C.O.D. Enhancement Products 10 Disbursement Fee 108, 128 C.O.D. Secure 11 Documentation Consulting Services 119 Domestic 93 Credit Extension Plan 118 International 94-106 Currency Conversion Rate Fee 15, 128 Domestic Additional Services 10-13 Customer Centers 113 Domestic Documentation 93 Customs Brokerage Services 17-19 Domestic Information Service Number 1-800-PICK-UPS (1-800-742-5877) Domestic Rates and Services Early A.M. 10, 13, 30-31 D Ground 10, 13, 40-47 Daily Pickup 112 Commercial 10, 13, 40-43 Debit EFT: Electronic Funds Transfer Plan 118 Residential 10, 13, 44-47 Declared Value 11, 15, 130, 132-133 Ground (Intra-Oahu) 10, 13, 48-51 Delivery Area Surcharge 26 Commercial 10, 13, 48-49 Delivery Confirmation 114-115, 131-132 Residential 10, 13, 50-51 Destination Outside Service Area 107 Hundredweight 10, 13, 52-53 Determining Hundredweight Charges 52 Next Day Air 10, 13, 32-33 Next Day Air Saver 10, 13, 34-35 Determining the Rate for Domestic and International Shipments 23 2nd Day Air 10, 13, 38-39 2nd Day Air A.M. 10, 13, 36-37 Determining the Zone for Domestic Shipments 24-25 SonicAir 10, 13, 28-29 Determining the Zone for Export Shipments 54 Domestic Service Options 10, 13 Determining the Zone for Import Freight Collect Shipments 74-75 Door-to-Door Service 28, 29, 65 Drop Boxes 112 136

Index E G Early A.M. 10, 13, 30-31 General Information Service Number Electronic Commerce (e-Commerce) 1-800-PICK-UPS (1-800-742-5877) Web Site Address ec.ups.com Global Advisor 120 Essential Information 114-133 Ground Service 10, 13, 40-47 Express Box 6 Commercial 10, 13, 40-43 Express Envelope 6 Residential 10, 13, 44-47 Express Letter Rate 66, 67, 81, 82 Ground (Intra-Oahu) 10, 13, 48-51 Express NA1 Letter Rate 81, 82 Commercial 10, 13, 48-49 Residential 10, 13, 50-51 Express Pak 6 Express Plus Letter Rate 66, 67 Express Tube 7 Extended Area H Surcharge 54-63, 66-73, 74-79, 81-89, 108 Hand-Carry Service 28, 65 Hazardous Materials 107, 109, 113, 122-123 Hearing Impaired Service Number 1-800-833-0056 F Heavy Package Sticker 8-9 Firearms 109, 123 Heavyweight Package 8-9 Fuel Surcharge 132 Hold for Pickup Service 11, 28, 29, 65, 131 Hundredweight Service 10, 13, 52-53, 111 Determining Charges 52 Qualifications 52 Service Restrictions 111 Shipment Minimum Charges 52 ESSENTIAL INFORMATION 137

I I (continued) InfoNotice 114 Express NA1 14, 16, 80, 81-85 International Additional Services 15-19 Express Plus 14, 16, 80 International Customer Worldwide Expedited 14, 16, 80, 86-89 Service Center 1-800-782-7892 Worldwide Express 14, 16, 80, 81-85 International Dangerous Worldwide Express NA1 14, 16, 80, 81-85 Goods 108, 109, 113, 122-123 International Import Freight Collect International Documentation 94-106 Service Options 14, 16 International Export Rates and Services International Shipment Documentation 94-106 Expedited 14, 16, 64, 70-73 Internet Shipping 5, 90-91 Expedited (to Canada) 14, 16, 64, 70-73 Invoice 94, 95, 97 Express 14, 16, 64, 66-69 Express (to Canada) 14, 16, 64, 66-69 Express Plus 14, 16, 64, 66-69 J Express Plus (to Canada) 14, 16, 64, 66-69 Jewelry 109, 122 SonicAir 14, 16, 65 Worldwide Expedited 14, 16, 64, 70-73 Worldwide Expedited (to Canada) 14, 16, 64, 70-73 L Worldwide Express 14, 16, 64, 66-69 Large Air Package 20, 132 Worldwide Express (to Canada) 14, 16, 64, 66-69 Large Package 22, 27, 132 Worldwide Express Plus 14, 16, 64, 66-69 Large Package Surcharge 22, 132 Worldwide Express Plus (to Canada) 14, 16, 64, 66-69 Logistics 119 International Export Service Options 14, 16 International Import Freight Collect Rates and Services Expedited 14, 16, 80, 86-89 Express 14, 16, 80, 81-85 138

Index M P Minimum Shipment Charges 64, 80 Packaging 2-9 Missing/Invalid Account Number or Refusal Fee Payment Options 118 Domestic 107 Pickup Charge 107, 125 International 108 Prepare Your Shipment 2-9 Monthly Prepayment Plan 118 Heavyweight Packaging 8-9 Packages Weighing More Than 70 Pounds 8-9 Packaging Guidelines 2-5 N Special Packaging Needs 8-9 NAFTA Certificate of Origin 95, 103-104 UPS Professional Services Package Lab 9 Next Day Air 10, 13, 32-33 UPS-Provided Packaging 6-7 Next Day Air Early A.M. 10, 13, 30-31 Prepayment Plans 118 Next Day Air Early A.M. Letter Rate 30, 31 Process Your Shipment 10-113 Next Day Air Letter Rate 32, 33 Proof Of Delivery (P.O.D.) 114-115, 132 Next Day Air Packaging 6-7 Next Day Air Saver 10, 13, 34-35 Next Day Air Saver Letter Rate 34, 35 Q Non-Resident Importer 15 Quantum View Data 115 Quantum View Manage 115 Quantum View Notify 115 O On-Call Pickup 26, 112 OnLine Compatible Vendor Shipping System 5, 122 Other Charges Domestic 107 International 108 Other Regulated Materials (ORM) 109 Over Maximum Limits Charge 107, 108 Oversize Explanations 22 ESSENTIAL INFORMATION 139

R S (continued) Rates Service to Alaska, Hawaii Domestic 23, 26-53 and Puerto Rico 24-25, 30-33, 38-47, 52-53 Import Freight Collect 80, 81-89 Shipment Pricing 64, 80 International Export 64, 66-73 Shipper’s Export Declaration Residential Delivery (defined) 26, 128 (S.E.D.) 15, 95, 99 Restricted and Prohibited Articles 110-111 Shipper Release 127 Return Services 11-13, 111, 128-130 Shipping Information Domestic 26-27 Routing Form 95, 105-106 Export 66, 70 Import 81, 86 Signature Tracking 114 S Smart Labels 5, 92 Saturday Delivery 11, 15, 131 SonicAir 2nd Day Air 10, 13, 38-39 Additional Services 28-29, 65 2nd Day Air A.M. 10, 13, 36-37 Rates and Services (Domestic) 10, 13, 28-29 2nd Day Air A.M. Letter Rate 36, 37 Rates and Services (International) 14, 16, 65 2nd Day Air Letter Rate 38, 39 Service Number 1-800-451-4550 2nd Day Air Packaging 6-7 Web Site Address sonicair.ups.com Service Explanations (Terms and Conditions) 122-133 Special Packaging Needs 8-9 Service Guarantee 126-127 Supply Chain Solutions 17, 119 Service Options Domestic 10, 13 International 14, 16 Service Restrictions 109-111, 122-124 140

Index

T U(continued) Telecommunications Device UPS Mail Innovations 121 for the Deaf Service Number 1-800-833-0056 UPS On-Call Pickup 26, 112 10 Kg/25 Kg Box 7, 66, 69 UPS Professional Services Package Lab 9 Terms and Conditions UPS-Provided Packaging 6-7 (Service Explanations) 122-133 UPS Return Services 11-13, 111, 128-130 The UPS Store 112, 121 UPS Signature Tracking 114 Third-Party Retail Locations UPS SonicAir 10, 13, 14, 16, 28-29, 65 (such as Authorized Shipping Outlets) 113 UPS Supply Chain Solutions 17, 119 Tracking 114-115, 132 UPS Supply Chain Solutions Tracking Information (Customs Brokerage Services) 17-19, 125 Service Number 1-800-PICK-UPS UPS Tariff 133 TradeAbility 120 UPS TradeAbility 120 Trade Direct 119-120 UPS Trade Direct 119-120 Trade Management Services 120 UPS Web Site Address UPS.com Transportation and Freight Services 119 UPS World Ease 16 UPS WorldShip 5, 91 U UPS Worldwide Services Waybill 94 UPS CampusShip 5, 92 UPS Capital 120-121 UPS Exchange Collect 16 V Verbal Confirmation of Delivery 114, 131 UPS Global Advisor 120 UPS Internet Shipping 5, 90-92 ESSENTIAL INFORMATION 141

W W(continued) Waybill 94 Worldwide Service Zone Chart Web Site Address UPS.com (Import Freight Collect) 74-79 Weekly Payment Plan 118 Worldwide Service Zone Chart (to Canada) 60-63 Weekly Prepayment Plan 118 Worldwide Services Waybill 94 Weekly Service Charge 130 Weight and Size Information 20-22, 109, 110 WorldShip 5, 91 Z Worldwide Expedited 14, 16, 64, 70-73 Zone Charts Worldwide Expedited Determining the Zone 24-25, 54, 60, 74-75 (Import Freight Collect) 14, 16, 80, 86-89 International Export (except Canada) 54-59 Worldwide Expedited (to Canada) 14, 16, 64, 70-73 International Export (to Canada) 60-63 International Import Freight Collect 74-79 Worldwide Express 14, 16, 64, 66-69 Worldwide Express (Import Freight Collect) 14, 16, 80, 81-85 Worldwide Express (to Canada) 14, 16, 64, 66-69 Worldwide Express NA1 14, 16, 80, 81-85 Worldwide Express Plus 14, 16, 64, 66-69 Worldwide Express Plus (to Canada) 14, 16, 64, 66-69 Worldwide Service (to Canada) 14, 16, 60-73 Worldwide Service Zone Chart (Export) 54-59

UPS Customer Service UPS On-Call PickupSM Web site: UPS.com® Web site: UPS.com/pickup Telephone: 1-800-PICK-UPS® Telephone: 1-800-PICK-UPS E-mail: [email protected] Billing UPS Customer Service Telephone: 1-800-811-1648 (Spanish-speaking) Telephone: 1-800-877-1548 UPS WorldShip® Technical Support Telephone: 1-888-553-1118 UPS International Customer Service Web site: UPS.com UPS OnLine® Shipping Solutions Telephone: 1-800-782-7892 Web site: UPS.com E-mail: [email protected] Telephone: 1-800-727-8100

Access for the Hearing Impaired UPS Professional Services Web site: UPS.com Package Lab TTY/TDD: 1-800-833-0056 E-mail: [email protected] Telephone: 1-877-877-7229 Tracking Information Web site: UPS.com UPS Hazardous Materials Support Center Telephone: 1-800-PICK-UPS Web site: UPS.com E-mail: [email protected] Telephone: 1-800-554-9964

UPS Zone Charts View or download at dailyrates.ups.com Order by calling 1-800-PICK-UPS

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