UPS Rate and Service Guide Effective January 3, 2005 for Customers Located in Hawaii No one makes more on-time deliveries than UPS. Thirteen million times a day, customers like you place your trust – along with your letters and packages – in our hands. Whether it’s a ground, air or international shipment, UPS delivers. On time. Guaranteed.* Solid. Reliable. We pioneered package delivery in the U.S., and we have never stopped perfecting it. We back you with one of the world’s largest integrated transportation networks. That can mean real peace of mind. The One Driver Advantage. Our integrated system is backed by a driver who thoroughly understands your business. One UPS driver who picks up and drops off all your packages. That’s one point of contact for all your package delivery needs. Your Customers Recognize Us,Too. Each time the UPS driver in the familiar brown uniform delivers to your customer’s door, it sends a positive message about your company. Using one of the world’s most trusted, recognized brands says a lot about you. One to Grow On. Not only will our integrated transportation network offer the flexibility to meet your growing needs, but our expanded capabilities in freight, supply chain management, international trade, financing and more, may also offer innovative solutions you might not have expected from UPS. *Visit UPS.com® or call 1-800-PICK-UPS® for guarantee details, service availability, delivery time commitments or to request a pickup. Essential Contacts Support Business Solutions UPS Customer Service UPS Supply Chain SolutionsSM Web site: UPS.com® Web site: ups-scs.com Telephone: 1-800-PICK-UPS® Telephone: 1-800-742-5727 E-mail: [email protected] UPS Trade DirectSM UPS Customer Service Web site: ups-scs.com/tradedirect (Spanish-speaking) Telephone: 1-800-742-5727 Telephone: 1-800-877-1548 UPS CapitalSM UPS International Web site: upscapital.com Customer Service Telephone: 1-800-637-0620 Web site: UPS.com Telephone: 1-800-782-7892 UPS Mail InnovationsSM E-mail: [email protected] Web site: upsmailinnovations.com Telephone: 1-800-742-5727 Access for the Hearing Impaired Web site: UPS.com The UPS StoreTM TTY/TDD: 1-800-833-0056 Web site: theupsstore.com Telephone: 1-858-455-8800 Tracking Information Web site: UPS.com UPS SonicAir® Telephone: 1-800-PICK-UPS Web site: sonicair.ups.com E-mail: [email protected] Telephone: 1-800-451-4550 UPS Zone Charts View or download at dailyrates.ups.com Order by calling 1-800-PICK-UPS UPS On-Call PickupSM Web site: UPS.com/pickup Telephone: 1-800-PICK-UPS Billing Telephone: 1-800-811-1648 UPS WorldShip® Technical Support Telephone: 1-888-553-1118 UPS OnLine® Shipping Solutions Web site: UPS.com Telephone: 1-800-727-8100 UPS Professional Services Package Lab E-mail: [email protected] Telephone: 1-877-877-7229 UPS Hazardous Materials Support Center Web site: UPS.com Telephone: 1-800-554-9964 1 Table of Contents Prepare Your Shipment Process Your Shipment (continued) Packaging Guidelines 2 Import Freight Collect 74 UPS-Provided Packaging 6 – Determine the Zone 74 Worldwide Zone Chart 76 Special Packaging Needs 8 – Taking Control of Your Import Costs 80 – Shipment Pricing 80 Process Your Shipment – UPS Worldwide Express NA1SM 81-85 Determine the Service Option 10 – UPS Worldwide Express 81-85 – Domestic 10 – UPS Worldwide Expedited 86-89 – International 14 Automated Processing 90 Determine Weight and Size 20 Manual Processing 93 Determine the Rate 23 Other Charges 107 – Domestic and International 23 Service Restrictions 109 Domestic 24 – Determine the Zone 24-25 Access to UPS 112 – Shipping Information 26-27 UPS SonicAir® 28-29 Essential Information UPS Next Day Air® Early A.M.® 30-31 Track Your Shipment 114 ® UPS Next Day Air 32-33 Understand Your Invoice 116 UPS Next Day Air Saver® 34-35 More UPS Business Solutions 119 UPS 2nd Day Air A.M.® 36-37 – UPS Supply Chain SolutionsSM 119 UPS 2nd Day Air® 38-39 – UPS Trade DirectSM 119 UPS Ground – Commercial 40-43 – UPS TradeAbilityTM 120 UPS Ground – Residential 44-47 – UPS Global AdvisorSM 120 UPS Ground – Commercial – UPS CapitalSM 120 (Intra-Oahu) 48-49 – UPS Mail InnovationsSM 121 UPS Ground – Residential – The UPS StoreTM 121 (Intra-Oahu) 50-51 UPS Hundredweight Service® 52-53 Terms and Conditions 122 International 54 Index 134 – Export 54 Determine the Zone 54 Worldwide Zone Chart 55 – To Canada 60 Determine the Zone 60 Canada Zone Chart 61 – Shipment Pricing 64 – UPS SonicAir 65 – UPS Worldwide Express PlusSM 66-69 – UPS Worldwide ExpressSM 66-69 – UPS Worldwide ExpeditedSM 70-73 Visit UPS.com® or call 1-800-PICK-UPS® for guarantee details, service availability, delivery time commitments or to request a pickup. 2 Packaging Guidelines Shipping Checklist Make sure you: – Use adequate cushioning material. – Use a single address label that – Use a rigid box with flaps intact. – Use strong tape designed for has clear, complete delivery and return addresses. – Remove old labels, Hazardous shipping. Materials indicators and other – Do not use string or paper – Place a duplicate address label shipment markings from the box. over-wrap. inside the box. – Wrap items separately. Step-by-Step Help your package travel safely UPS recommends choosing a box 2. Measure and add together the to its destination. The four steps strength that is suitable for its length, width and height of the box. outlined here cover the key contents, based 3. Select the appropriate row where considerations in packing most on the UPS the criteria in both columns A and B articles with care. Box Strength are met. Guidelines. 1. Use a corrugated box. 4. Use column C to identify the Never exceed Use a new or “almost new” recommended Bursting Test strength the maximum corrugated box. The more a box box. Or, use column D to identify gross weight limit for the box, is used, the more it loses its original the recommended Edge Crush Test which is printed on the Box Maker’s protective qualities and may not strength box. At least one of these Certificate on the bottom flap adequately protect your shipment. specifications can be found on the of most boxes. If you must reuse a box, make sure Box Maker’s Certificate. it is rigid and in excellent condition After years of testing and analysis, To prepare packages for UPS with no punctures, tears, rips or engineers at the UPS Professional shipment, you can use your own corner damage, and that all flaps Services Package Lab have packaging or containers available are intact. Shoe boxes, gift boxes developed box strength specifica- from UPS. We offer a variety of or other paperboard boxes are not tions for single-package distribution. containers free of charge for UPS recommended. Remove old address Refer to the chart on the following Air Services. To order these supplies, labels, Hazardous Materials indi- page for recommendations in deter- please visit “Get UPS Labels, Paks, cators such as diamond labels mining the proper size and maximum and More” within the Shipping tab and markings, as well as delivery gross weight limit of a box. at UPS.com®. Packaging supplies markings and barcodes from Follow these steps when using the and services are also available for the previous shipment. UPS Box Strength Guidelines chart purchase at all locations of The UPS to select the most appropriate box StoreTM and UPS Customer Center for your shipment. locations. Simply leave it to the 1. Weigh items to be shipped. experts to prepare your shipment (A double-wall corrugated container for you. should be used for any item(s) weighing more than 80 pounds.) PREPARE YOUR SHIPMENT 3 Step-by-Step (continued) UPS Box Strength Guidelines • Use multiple wraps/layers to ensure product is completely ABCD Maximum Weight Size Limit of Bursting Edge Crush protected, especially around of Box and Contents Box (inches)* Test Test (ECT) corners and edges. (lbs.) L + W + H (lbs. per sq. in.) (lbs. per in. width) SINGLE-WALL CORRUGATED CONTAINERS – Inflatable packaging (air bags) 30 75 200 32 • Used primarily as void-fill 40 75 200 40 material for lightweight items. 50 85 250 44 • Can be preformed to provide 65 95 275 55 80 105 350 NA proper cushioning performance DOUBLE-WALL CORRUGATED CONTAINERS for specific products. 60 85 200 48 • Extreme hot or cold temperatures 80 95 275 51 may affect the ability of air bags 100 105 350 61 to provide adequate product 120 110 400 71 protection. 140 115 500 82 150 120 600 NA • Not recommended for items with sharp corners or edges. The above box strengths are only guidelines to help assure the containment and protection of products transported through single-package distribution environments. They are not – Expanded polystyrene “peanuts” to be considered packaging specifications, and all packaged products should be tested • Used primarily as void-fill in accordance with industry-recognized performance tests to ensure the most appropriate material for lightweight items. level of product protection is achieved. • Overfill the box with peanuts, *The size limits on the above chart refer to the maximum size of a box that can be manu- then gently close the flaps factured based on the strength of the corrugated material. The size limits specified in this and seal. chart and on the Box Maker’s Certificate are for box strength properties and are unrelated to length and girth measurements used by UPS for oversize measurements. See page 22 • Due to the shifting and settling for how to calculate oversize measurements. properties of peanuts, it is recom- mended that a minimum of three 2. Provide internal protection.