Santa Cruz Bicycles 2020

SANTA CRUZ BICYCLES E-bike User Manual Supplement

2020

SAFETY INSTRUCTIONS TABLE OFCONTENTS LIMITED WARRANTY GENERAL SERVICE AND CARE TROUBLESHOOTING E-BIKE SYSTEM PARTS DIAGRAM MAINTENANCE TRANSPORT INCIDENTAL DAMAGE CLEANING STORING CONNECTING TO THEE-BIKEAPP MODE SWITCH SPEED SENSOR SPEED SENSORMAGNET CYCLE COMPUTERINSTALLATION ANDWIRING ALLOY HANDLEBAREXTERNALCABLE ROUTING DI2 HANDLEBARINTERNALCABLE ROUTING HANDLEBAR DIAGRAM CHARGING THEBATTERY REMOVING ANDINSTALLING THEBATTERY BATTERY SAFETY BICYCLE SAFETY MAINTENANCE SCHEDULE ...... 6 5 4 21 19 17 6 4 4 20 19 19 19 19 19 17 17 16 16 14 13 11 10 8 3 ENGLISH 4 ENGLISH BICYCLE SAFETY SAFETY INSTRUCTIONS can compromiseyoursafetyandwillvoidthe warranty. damaged acarbonframeorparts.Repairing acarbonframe impossible topredicthowforcesfromacrash orimpacthave Do notattempt to repair damaged carboncomposite. Itis the bike immediatelyandconsultyourdealer. of thewheelsorframeindicatesaseriousproblem.Stop riding Excessive vibrationor“harmonicoscillation” fromimbalances or thejointsthatholdframepartstogether. may damagetheadhesivethatholdscarbonfiberstogether temperatures, suchasanopenflameorotherheatsources, Do notexceed 150°F(65°C)exposure toyourbicycle. High inspection. maximum weight limits, immediately contact your dealer for After any crash or impact, or if you have exceeded the replacement ofpartstoaddressanyissues. requires regularmaintenance, frequentinspection, andthe your dealerimmediatelyforinspection.Your bicycle components orframemaybeinvisibletotheuser. Consult In theeventofanimpactorcrash,damagetocomposite be replacedbeforeriding. that thelifeofcomponenthasbeenreachedanditshould delamination, unusual noise, or change of coloring indicates serious injuryand/ordeath.Anyformofcrack,scratch,dent, may suddenlyfailand may cause a crash,which can result in ways. Ifthedesignlifeofacomponenthasbeenexceeded, it components mayreacttowearorstressfatigueindifferent to wearandhighstresses.Different materialsand As withallmechanicalcomponents,thebicycleissubjected injury and/ordeath. to failandmaycauseacrash,whichcanresultinserious cause partstofail.Usingthewrongsizepartcan and threadfits.Over-tighteningcandamagethreadsor Adhere toalltorqueandsizingspecificationsforpressfits service. take yourbicycletoaverifiedSantaCruzBicyclesdealerfor consumer andanytamperingwillvoidthewarranty. Always The ShimanoSTEPS systemisnotserviceablebythe should onlybedonebyyourdealer. instr you consultyourdealerandcomponentmanufacturer’s Keep thismanualforyourreference. Itiscriticalthat for completesafetyinformationandinstallation. User Manual.Refer tofullSantaCruzBicyclesUserManual This documentisasupplementtotheSantaCruzBicycles claim (seetheinstructionsonWarranty page). Y ou must register your bicycle in order to make a warranty uctions whereindicatedinthismanual,asmanytasks WARNING fires. Gasescanbereleasedandirritatetheairways.Ensure transported. Theycanexplode andcauseseriousburnsor Damaged batteriesmustnotbecharged,used,or local SantaCruzBicyclesdealer. questions abouttransportingbatteries,pleasecontactyour service), specialconditionsapplytopackingandlabeling.For parties (e.g. byairfreight,logisticscompanies,orpostal without furtherconditions.Iftransportedbycommercialthird Private usersarepermittedtotransportthemontheroad Batteries aresubjecttothedangerousgoodsregulations. BATTERY SAFETY not constitutematerialdefects. are commonandtechnicallyunavoidable, andassuch,do battery andareductionofthecapacitywithincreasingage user guide. Fluctuations intheconsumptionandpowerof the specifiedoperating,service, andrepairconditionsinthe rectify faults.Intended use alsoincludesconformancewith in competitions,overloading,andthefailuretoproperly applies particularly to, butno limited to, the useof this bike safety informationandinstructionsinthisuserguide. This use beyondthisdefinitionand/orfailuretocomplywiththe and dealeracceptnoliabilityfordamageresultingfromany used off-road, but not for competitions. The manufacturer with thelegallyprescribedequipment.Itisdesignedtobe roads. Beforeitcanbeusedonpublicroads,mustfitted This bike is not designed or equipped for useon public rotors, whichhavesharpedgesandcancutskin. Do notplaceyourhandsnearsprocket teethordiscbrake or othercomponentsandcancrushyourhand. wheel can catch your hand between the spokes and frame Do notplaceyourhandsnearamovingwheel.A derailleurs canpinchfingersandhands. where thechaincontactsfrontandrearsprockets or Do notplaceyourhandsnearamovingdrivetrain.Theareas condensation. riding intherain;batteryisprotectedfrommoistureand You donotneedtoworrythatyouareindangerwhen take thebatterysafelyoutside, smotherthefirstwithsand. batteries, use a Class D Fire Extinguisher. If it is possible to with water, onlythesurrounding burningmaterial.For of explosion. Donotattempttoextinguish aburningbattery Batteries must not be submerged in water. There is a risk out withwaterandseekmedicalattention. contact, washoffwithwater. Ifliquidgetsintotheeyes,flush Avoid contact with this liquid, but in case of accidental of discomfort.Liquidcanescapeandcauseskinirritation. there is asupply of fresh air and consult a doctor in the event PARTS DIAGRAM SPEED SENSOR MODE SWITCH MOTOR UNIT BOTTOM VIEW CYCLE COMPUTER SPEED SENSORMAGNET BATTERY 5 ENGLISH 6 ENGLISH REMOVING ANDINSTALLING THEBATTERY E-BIKE SYSTEM 2. 1. the bottom. Remove thetopofbatteryfirstandthen sure tosupportthebatterywhileremovingit. release ontheupperendofbattery. When thebatterydropsdo clockwise the batteryremovalaccessportandturnit the batterycover. Use a4mmhex wrenchin Locate thebatteryremovalaccessporton 1/4turntounlockthebattery. wn, pressthe Be 3. The batteryisnowlocked inplace. battery willsnapintotheuppermount. When alignedcorrectly, theupperendof of thebattery. Thiswillalsoaligntheprongs. tab intheframewithslotlowerend the lowerendneardriveunit.Align To installthebatteryintoframe, beginwith 7 ENGLISH 8 ENGLISH Please referenceyourShimanoSteps UserManualforcomplete CHARGING THEBATTERY 3. 2. 1. charging information. charging. Be suretoclosethechargeportcoverafter toward thefrontofbike. Insert theplugsothatcordisfacing cover byhandpullingthetopedgedown. side oftheframeneardriveunit.Open The chargeportislocatedonthenon-drive NOTICE 4. 5. frame (notpictured). from thechargerandreinstallitbackinto Once fullycharged,disconnectthebattery connect thechargingcabletobattery. the bike, usetheShimanochargeradapterto To chargethebatterywhileremovedfrom 9 ENGLISH 10 ENGLISH HANDLEBAR DIAGRAM depending ongrip Position SHIMANO MODESWITCH and connectstocyclecomputer Wire frommodeswitchentershere depending ongrip Position SHIMANO MODESWITCH ~ ~ 142 mm from end ofbar, 142 mm from end of bar, outside handlebartocyclecomputer Wire frommodeswitchisrouted ALLOY ORNON-DI2BAR

SCB DI2BAR and connectstocyclecomputer Wire frommodeswitchexits here BOTTOM VIEW BOTTOM VIEW SHIMANO CYCLE COMPUTER SHIMANO CYCLE COMPUTER TOP VIEW TOP VIEW

shifting wireonly This portisforDi2 1. DI2 HANDLEBARINTERNALCABLE ROUTING 2. side barend. Push theICRtoolthroughuntilitexits theleft the holenearcenterofhandlebar. Insert aninternalcablerouting(ICR)toolinto through untilitexits theleftsidebarend. the leftsideofhandlebar. Pushthewire Install themodeswitchwireintoholein DI2 HANDLEBARINERNALCABLEROUTING 11 ENGLISH 12 ENGLISH 3. routing ofDi2shiftwiresonly. side ofthehandlebarisintendedforinternal The grooveandholelocatedontherider’s 4. clamp boltto1.5Nm(13.8in-lb). 3 mmhex wrenchtotightenthemodeswitch aligned inthegrooveunderbar. Usea handlebar, ensuringthemodeswitchwireis next tothegriponrider’s Install themodeswitchincorrectlocation the displayhole. Pull theICRtoolbackthroughbarandout Connect themodeswitchwiretoICRtool. NOTICE left

sideofthe right

1. ALLOY HANDLEBAREXTERNAL CABLE ROUTING mode switchwirealongthehandlebar. Shimano handlebarguidestosecurethe switch clampboltto1.5Nm(13.8in-lb).Use a 3mmhex wrenchtotightenthemode switch wireispositionedunderthebar. Use side ofthehandlebar, ensuringthemode location next tothegriponrider’s left Install themodeswitchincorrect ALLOY HANDLEBAREXTERNALCABLEROUTING 13 ENGLISH 14 ENGLISH 1. CYCLE COMPUTERINSTALLATION ANDWIRING 2. handlebar. to securethemodeswitchwirealong computer. UseShimano handlebarguides and connectsintotheleftportofcycle mode switchroutesalongthehandlebar Non-Di2 /AlloyBar: left portofthecyclecomputer. through thehandlebarandconnectsinto Di2 Bar: bolt to0.8 Nm(7.1 in-lb). Use a3mmhex wrenchtotightentheclamp the handlebar, directlytotherightofstem. Install theShimanocyclecomputeronto The wire from the mode switch routes The wirefromthe

NON-DI2/ALLOY DI2 DI2 3. wire whenthehandlebarsarerotated. side. Failuretodosomayresultindamagethe that youcanfullyrotatethehandlebarstoeach Make suretoleaveenoughslackinthewireso the cyclecomputer. connects tothesecondportfromlefton the frame, exits thedrive-sideframeport,and The wirefromthedriveunitroutesthrough NOTICE 15 ENGLISH 16 ENGLISH must alignwiththespeedsensoroninside the rotorusingtwoofbolts.Themagnet The speedsensormagnetcomespreinstalledon SPEED SENSORMAGNET on therotor. speed sensormustalignwiththemagnet inside ofthereartriangleusingtwobolts.The The speedsensorcomespreinstalledonthe SPEED SENSOR manufacturer’s specifications. rear wheel.Torque therotorboltstoyour rotor the magnetcarrierandinstallitonyournew When changingoutwheels,make suretoremove of thereartriangle.

NOTICE

up-to-date descriptionsofmodeswitch. See the Shimano STEPS user manual for the most MODE SWITCH 5. 4. 3. 2. 1. remove andreinstallthebattery. battery instructionssectionofthismanualto signs ofdamageorpoorconnection,followthe To inspectthecablesinsideframeforany Santa CruzBicyclesdealerimmediately. after therecommendationsbelow, contactyour once theissueisresolved.Ifanyissuespersist codes, andbatteryLEDcodes.Thecodewillclear manual for information on warning codes, error panel. PleaserefertotheShimanoSTEPs user by variouslightingpatternsonthebattery’s power System errors and warnings can also be indicated computer displayifthesystemdetectsanissue. Warnings orerrorsmayappearonthecycle TROUBLESHOOTING information regardingtheE-Tube Projectsoftware. sure tocheckShimano’s websiteforthelatest with bothAndroidandAppledevices.Make website. TheE-tubeProjectappiscompatible which canbedownloadedfromtheShimano the AppStore orthrough the Shimanosoftware, The ShimanoE-Tube Projectappisavailablein customized throughtheShimanoE-Tube Project. The displaylayoutandswitchoperationcanbe E-TUBE PROJECT CONNECTING TO THEE-BIKEAPP Di2 Wire Shifter CableHousing Dropper Post Cable Brake CableHousing Speed SensorWire 4 5 FRONT REAR 1 2 3 17 ENGLISH 18 ENGLISH 2. 1. connections, followtheintructionsbelow. If youreceiveanerrorcodetocheckthe DRIVE UNITCOVER 3. the threedriveunitcoverscrews. Use aPhillipsheadscrewdrivertoreinstall below). the plugthatalignswithport(pictured NOTE: the standardDi2wire from thedisplay(right). drive unit,thespeedsensorwire(center),and cord (farleft)thatgoesfromthebatteryto Check theconnectionsofmainpower the threedriveunitcoverscrews. Use aPhillipsheadscrewdrivertoremove Thespeedsensorwirehasnotchon

DRIVE UNITCOVER DRIVE UNITCOVER GENERAL SERVICE ANDCARE Store yourbicyclewhereitwillnotbeanobstructionandhasprotectionfrom STORING void thewarranty. The E-bike systemisnotserviceable bytheconsumerand any tamperingwill next page asaguideforfrequentinspection, service, and replacementofparts. to createamaintenance planandrefertotheMaintenance Scheduleonthe materials offtheInternetorcontact yourlocaldealer. Consult your localdealer receive themanualprovidedby componentmanufacturer, downloadthe with themanualssuppliedby componentmanufacturers.Ifyoudidnot by aprofessionalbicyclemechanic. Thisusermanualistobeusedinconjunction Bicycle servicerequiresspecialknowledge andtoolsshouldbeperformed MAINTENANCE in transit.Ifyouarenotsure, askyourretailertopackagebicycle foryou. fork lowers.Ifthe bicycle is notpackaged correctly, it could beeasily damaged a rigidblocktoprotecttheforkdropoutsandmaintainstructuralsupport ofthe protect itfromdamage. Attach padding toalltheframeandforktubes,use When packagingyourbicyclefortravel,useahardcaseorcarton thatwill TRANSPORT critical spots. a tube. Keep thebicycleclean.Useadhesive paddingtopreventrubbingin even framematerial),especiallywhereacablerubsorstrapisplaced around some sportsdrinks) orabrasivecontact.Dirtcanscratchremove paint (and The finish,orpaint,onyourbicyclecanbedamagedbychemicals(including fork fordamage. force tothefork,donotridebicycleuntilyourretailerhasinspected clamp thebicyclebywheelsorfork.Ifyouaccidentallyapplyabending clamp the seatpost. To hold the bicycle for transportation on a motor vehicle, damage tothepaintortubesofbicycleframes.To holdthebicycleforrepairs, Clamping devices,suchasthosefoundonaworkstandorcarcarrier, cancause derailleur touchingtheground.Usecarewithcarracks andworkstands. Do notletyourbicyclefall.setdownwiththeframeor INCIDENTAL DAMAGE If youarenotcertain,consultyourretailer. months, cleanandpolishtheframefinish.Somefinishesdonotrequirepolish. damage thepaintormovingparts.Donotusehigh-pressurewater. Everythree dish soap and water. Do not use industrial solvents or harsh chemicals that can Clean yourbicyclewithasoft,moistclothandcleanerorsolutionof CLEANING operates correctly. recommended inflationpressure. Beforeyourideyourbicycleagain,besureit polish. Hang your bicycle off theground with the tires atapproximately half the away yourbicycleforanextended time, cleanandserviceitapplyframe fade the paint and crack the rubber or plastic on your bicycle. Before you put the metal on your bicycle to corrode. Ultraviolet radiation from the sun can ozone orexhaust, whichcandamagerubberandpaint.Rain orsnowcancause dangerous conditions.Donotparkyourbicyclenearmachinerythatemits 19 ENGLISH 20 ENGLISH MAINTENANCE SCHEDULE Check theframeand BEFORE EVERY RIDE your authorizeddealerforservice. website. Ifyoudetectanyproblemswithyourbike, andyouarenotabletorepairthem, take yourbike to and ridingfrequency. Forserviceinstructions foryourspecificcomponents,visitthe manufacturer’s arising. Itisimportanttorememberthat serviceintervalscanvarydependingonclimate, trailconditions guidelines willhelpmaintaintheperformance ofyourbicycleandpreventmoreserious problemsfrom This listprovidessomeguidelines,but is nottobeconsideredacompleteinspection. Following these Lubricate thechain operation Check forsmoothshifting positioned andtightened and seatpostarecorrectly Check thatthesaddle in goodworkingorder system andreflectorsare Check thatthelighting preferences settings areatyour Check thatthesuspension and discoloration cracks, dents,deformities, signs ofstress:scratches, positioned andinspectfor and stemarecorrectly Check thatthehandlebar are secure Check thatbothwheels brake lines including brake padsand Check thebrakes, Check thetirepressure are true Check thatthewheels securely attached ensure itiscorrectlyand the chainstayguardand discoloration. Inspect dents, deformationor scratches, cracks, fork forsignsofstress: suspension Clean dustsealson damage andwear Check thetiresfor Clean thebicycle spokes fordamage Check therimsand luggage carriers. accessories or pedals andany sure toinclude specifications. Make proper torque are tightenedto Check thatallbolts WEEKLY applicable) forwear bracket guard(if guard andbottom Check thechainstay Bicycles dealer. to yourSantaCruz software, ortake project computer computer withE-Tube use theDi2plugintoa E-Tube projectapp, updates. Usethe Check firmwarefor tensioned correctly Check thatthechainis correctly headset isadjusted Check thatthe specifications to propertorque bracket istightened Check thatthebottom brake cablesforwear Check theshifterand MONTHLY parts forwear suspension Inspect sealant levels Check tire applicable lower links, if ports inframe Top offgrease and pedals crank arms Inspect the wear drivetrain for Inspect the MONTHS EVERY 3 parts asneeded service, and/orreplace components. Repair, suspension, andallother and inspectionofframe, dealer: overhaulservice Annual servicingatyour ANNUALLY santacruzbicycles.com for yourframeatwww. instructions andintervals Check forservice your dealer instructions orconsult manufacturer’s by yourcomponent parts asrecommended Clean andlubricateall fork andisavailableonlytotheoriginalowner. Notwithstandingtheforegoing,framespurchasedpriortoMay1,2015 determines tobedefectiveinmaterialsorworkmanship. Thewarrantywillbeineffectforthelifetimeofframeor Santa CruzBicycleswillrepairorreplaceatitsoptionanyframerigidforkmadebyit LIFETIME FRAMEANDFORKWARRANTY LIMITED WARRANTY rights whichvaryfromstate tostateandcountrycountry. maximum extent consistentwithsuchlaw. Thiswarrantygivesyouspecificlegalrights, andyoumayalsohaveother or unenforceable pursuant to applicable law, it shall be deemed modified soas tobe valid andenforceable to the apply toyou.Ifanyportion oftheforegoingwarranty(orexclusions orlimitationsthereto)isdeemedinvalid Some statesandcountriesdonotallowsome oralloftheforegoingexclusions orlimitations,sotheymaynot negligence, productliability, orany other theory. limitation damages for personal injury, property damage, or economic losses, whether based on contract, warranty, incidental orconsequentialdamagesarisingfrom thepurchase, use, orownershipofitsproducts,including without agents, oraffiliates(oranyoftheirrespective successorsorassigns)beresponsibleotherwiseliableforanydirect, by applicablelaw, inno eventshallSantaCruzBicyclesoranyofitsowners,officers,employees,representatives, of merchantabilityandfitnessforaparticular purpose)areherebydisclaimed. To themaximum extent permitted permitted byapplicablelaw, allotherexpress andimpliedwarranties(includingwithoutlimitationthe The foregoing warranty is thesole and exclusive warranty offered by SantaCruz Bicycles. To the maximum extent the applicablestatuteoflimitations,whicheverisshorter. purpose) whichmaynotbedisclaimedunderapplicablelawarelimitedindurationtothe period setforthaboveor above. Anyimpliedwarranties(includingwithoutlimitationtheofmerchantabilityandfitness for particular arising fromaccidents,crashesandotherimpactsislimitedtoofferedreplacementatareduced chargeassetforth outside normalintendeduse, asdeterminedbySantaCruzBicyclesinitssolediscretion.Thewarranty fordamage from commercialuse. Thewarrantyisvoidifthepartmodifiedfromitsoriginalconditioninanymanner orused its solediscretion.Thewarrantydoesnotcoverlaborcosts,customfinishes,normalwear andtear, ordamage replacement ofdefectivepartswiththoseequalorgreatervalue, asdeterminedbySantaCruz Bicyclesin The soleremedyavailableundertheforegoingexpress warrantyandallimpliedwarrantiesistherepairor LIMITATIONS, EXCLUSIONS, ANDDISCLAIMERS www.santacruzbicycles.com If youhaveanyotherquestions,orwouldlike tofollowuponawarrantyclaim,contactourWarranty Departmentat everything wecantogetyoubackridingasfastpossible. Something notright?UseourWarranty ClaimFormat FILE AWARRANTY CLAIMOR NO-FAULT REPLACEMENT CLAIM www.santacruzbicycles.com original ownershipandotherwiseprocessyourclaim.To registeryourSantaCruzBicyclesproducts,pleasevisit Prior registrationisnotrequiredforwarrantyclaims.However, registration will make iteasiertoestablishyour REGISTRATION owner atareducedchargefortheapplicablewarrantyperioddescribedabove. In theeventofanon-warrantysituation, Santa Cruz Bicycles willmake replacement parts availabletotheoriginal NO-FAULT REPLACEMENT from theoriginaldateofpurchase. Santa CruzBicyclescarbonwaterbottlecagesarewarrantedagainstdefectsinmaterialsandworkmanshipforlife LIFETIME BOTTLE CAGES WARRANTY original dateofpurchase. Santa CruzBicyclescarbonhandlebarsarewarrantedagainstdefectsinmaterialsandworkmanshipforlifefromthe LIFETIME HANDLEBARSWARRANTY purchase receipt,andwe’ll getanewsetofbearingsouttoyouwithin48hours! simple: fill out the Warranty Bearing Replacement Form at Santa Cruz Bicycles pivot bearings are warranted for life to the original owner of the bike. The return process is LIFETIME BEARINGWARRANTY owner. or destroyedbyriding.Thewarrantywillbeineffectforthelifetimeofrimandisavailableonlytooriginal Santa CruzBicycleswillrepairorreplaceatitsoptionanyReserve rimmadebySantaCruzBicyclesthatisdamaged LIFETIME RESERVE CARBON WHEELSWARRANTY are coveredunderthepreviously-existing warrantyforfive yearsfromtheoriginaldateofpurchase. . . www.santacruzbicycles.com www.santacruzbicycles.com tofileawarrantyclaim. We’ll do , upload a copy of your

21 ENGLISH 22 ENGLISH NOTES NOTES 23 ENGLISH Santa Cruz Bicycles 2841 Mission Street Santa Cruz, CA. 95060 santacruzbicycles.com