Products & Prices SkyBest TV Channel Line-up Digital Plus continued High Definition 1209 Great American Country HD Digital Basic 91 The Learning Channel Basic HD Channels* 1216 Comedy.TV HD Digital Packages 92 National Geographic 1 SkyZhone HD 1001 SkyZhone HD 99 Nat Geo Wild Premier HD Channels* Digital Basic Package - $24/mo. 2 TBN 1002 TBN HD 1041 FOX Sports 2 HD 100 Animal Planet 95 Channels 3 WBTV - CBS 1003 WBTV-HD - CBS 1047 SEC Network HD 101 History 4 WUNL - PBS 1004 WUNL-HD – PBS 1063 Disney Jr. HD Includes 50 Digital Music Channels 106 GSN 5 WCYB - NBC* 1005 WCYB-HD - NBC 1078 Pets.TV HD Basic Service is required to receive any other SkyBest TV 110 HGTV 7 WXII - NBC 1007 WXII-HD - NBC 1086 Outside TV HD 111 Travel Channel service. 9 WSOC - ABC 1009 WSOC-HD - ABC 1109 DIY HD 112 Food Network 10 WJZY - FOX 1010 WJZY-HD - FOX 1113 Recipe.TV HD 2017 SkyBest TV Annual Notification Information 115 LMN Digital Plus Package - $68/mo. 11 WCCB - CW 1011 WCCB-HD - CW 1114 FYI HD 116 Lifetime Ashe, Avery, Caldwell & Watauga Counties in 12 WMYT - MyTV 1012 WMYT-HD - MyTV 1140 Turner Classic Movies HD 170 Channels 120 Lifetime Real Women 14 WHKY - IND 1014 WHKY - HD - IND 1158 Fusion HD North Carolina - Residential Includes Basic Programming 121 Oxygen 15 WAXN - IND 1015 WAXN-HD - IND 1159 Viceland HD 123 E! 17 WETP - PBS 1017 WETP - HD - PBS 1206 ES.TV HD PO Box 759 Digital Premier Package - $73/mo. 126 Discovery Life Channel 18 WLNN - MTN 1020 AppTV - HD 128 WeTV Premium Movie Paks West Jefferson, NC 28694 190 Channels 20 AppTV 1155 Velocity 129 Hallmark HBO Movie Pak Includes Basic and Plus Programming 21 Alleghany Community TV 1-800-759-2226 130 Hallmark Movies & Mysteries 300 HBO 22 Northwestern NC TV Plus HD Channels* 131 AMC 301 HBO Comedy www.SkyBest.com 23 The Education Channel 1025 The Weather Channel HD Premium Movie Paks 138 IFC 302 HBO Family 56 EVINE Live 1030 FOX Sports Southeast HD 139 Sundance 303 HBO 2 HBO – (Includes 6 Channels) $18/mo. 72 UNC EX 1031 ESPN HD 150 American Heroes Channel 304 HBO Signature The 1992 Cable Act requires the following annual 73 North Carolina Channel 1032 ESPN2 HD 153 TruTV 305 HBO Zone Cinemax – (Includes 4 Channels) $16/mo. 74 Rootle 1034 ESPNews HD notification of customer service standards. 154 Cars.TV 93 PBS Kids 1035 ESPNU HD Cinemax Movie Pak 156 Syfy Showtime/TMC/FLIX – 94 Create PBS 1036 FOX Sports Carolinas HD 310 Cinemax 161 Bravo 122 HSN 1037 MASN HD 311 ActionMAX (Includes 11 Channels) $18/mo. 169 WGN America Resolution of Complaints and Inquiries 187 C-SPAN 1038 MASN2 HD 312 MoreMAX 170 TBS 188 C-SPAN2 1039 NFL Network HD If you have a complaint about your television service, STARZ/ENCORE – (Incl. 11 Channels) $18/mo. 171 USA Network 313 ThrillerMAX 224 WLFG - Living Faith TV 1040 Fox Sports 1 HD 172 TNT you should first contact SkyBest TV customer service 226 Inspiration Network 1050 Golf Channel HD Showtime/TMC/FLIX 174 FXX HD Channels 227 SonLife Broadcasting Network (SBN) 1052 NBC Sports Network HD Movie Pak by visiting www.skybest.com, emailing 175 FX HD Access - $10/mo. 230 QVC 1053 Outdoor Channel HD 320 Showtime 176 A&E [email protected], or by calling 1-800-759-2226. 233 Jewelry TV 1061 Freeform HD 321 Showtime Extreme (Includes HD Channels within your subscribed 180 CNN 240 Telemundo 1064 Disney HD 322 Showtime Family Zone You can also visit one of our customer centers listed Standard-Definition Package) 182 HLN 257 MOVIES! 1065 Disney XD HD 323 Showtime Next 183 FOX News Channel below. Our customer centers are open Monday – 259 LAFF TV 1069 Cartoon Network HD 324 Showtime Showcase 184 FOX Business Network 261 Me-TV 1080 Discovery Family Channel HD 325 Showtime Too Friday from 8 a.m. to 5 p.m. If your complaint is not re- Set-Top Boxes 185 CNBC 262 Antenna TV 1082 Science Channel HD 326 Showtime Women Standard Set-Top Box $ 3.95/mo. 186 MSNBC solved satisfactorily by SkyBest TV’s customer service 263 ThisTV 1083 Destination America HD 327 Showtime Beyond 192 BBC America DVR Set-Top Box (320 GB) $ 8.95/mo. 264 Bounce TV 1084 Investigation Discovery HD 330 The Movie Channel department, you may contact the Consumer Protection 193 BBC World News DVR Set-Top Box (1 Terabyte (TB)) $13.95/mo. 265 GRIT TV 1090 Discovery Channel HD 331 The Movie Channel Xtra 201 MyDestination.TV 267 Comet 1091 The Learning Channel HD 335 FLIX Division of the Attorney General’s Office of the State of 209 Great American Country 268 Heartland 1092 National Geographic HD North Carolina at 877-566-7226 (toll-free inside NC) or NFL RedZone $Varies 216 Comedy.TV 1099 Nat Geo Wild HD STARZ/ENCORE Movie Pak 660 WCOK 350 STARZ 220 The Hillsong Channel 1100 Animal Planet HD 919-716-6000. 680 WKSK 351 STARZ Cinema 221 JUCE TV 1101 History HD Broadcast TV fee $7/mo. 690 WMCT 352 STARZ Kids & Family 222 Smile of a Child 1110 HGTV HD Digital Plus 353 STARZ Edge Digital Premier 1111 Travel HD West Jefferson Smart Home Cable TV Installation & Miscellaneous Charges 25 The Weather Channel 360 STARZ ENCORE 41 FOX Sports 2 1112 Food Network HD Installation fee $150.00 26 SkyBest Local Weather 361 STARZ ENCORE Action 1060 Mount Jefferson Rd 44 FOX Sports Atlantic 1115 LMN HD 30 FOX Sports Southeast 362 STARZ ENCORE Black Returned check fee $ 25.00 45 FOX Sports Central 1116 Lifetime HD West Jefferson, NC 28694 31 ESPN 363 STARZ ENCORE Classic Non-pay reconnect fee $ 20.00 46 FOX Sports Pacific 1121 Oxygen HD 32 ESPN 2 364 STARZ ENCORE Suspense 47 SEC Network 1123 E! HD 336-877-1350 (Ashe) Reconnect fee $ 40.00 33 ESPN Classic 365 STARZ ENCORE Westerns 48 Tennis Channel 1129 Hallmark HD 34 ESPNews Move service fee $ 40.00 54 The Sportsman Channel 1130 Hallmark Movies & Mysteries HD 366 STARZ ENCORE Family 35 ESPN U Seasonal reactivation fee $ 40.00 63 Disney Jr. 1148 HD Net Movies Sparta Customer Center 36 FOX Sports Carolinas Movie Pak HD Channels** 78 Pets.TV 1149 AXS TV Early termination fee $ 95.00 37 MASN 1300 HBO HD 199 Grayson Street 86 Outside TV 1153 TruTV HD HDMI Cable $ 10.00 38 MASN 2 1310 Cinemax HD 109 DIY (Do-It-Yourself) 1154 Cars.TV HD Sparta, NC 28675 39 NFL Network 1320 Showtime HD Optical Audio Link Cable $ 4.95 113 Recipe.TV 1156 Syfy HD 40 FOX Sports 1 1330 The Movie Channel HD 336-372-1350 (Alleghany) Tripp Lite Power Strip $ 9.95 114 FYI 1161 Bravo HD 50 Golf Channel 1350 STARZ HD 140 Turner Classic Movies 1169 WGN America HD Additional ADB Remote Control $ 19.95 52 NBC Sports Network 142 FX Movie Channel 1170 TBS HD A la carte 53 Outdoor Channel Boone Customer Center Standard set-top box replacement fee $105.00 158 Fusion 1171 USA Network HD 1043 NFL RedZone HD*/** 55 RFD TV DVR set-top box replacement fee $220.00 159 Viceland 1172 TNT HD 217 Wilson Drive 61 Freeform TO RECEIVE HD ACCESS, YOU 165 Chiller 1174 FXX HD Service visit to upgrade or exchange set-top box 64 Disney Channel 206 ES.TV 1175 FX HD WILL NEED: Boone, NC 28607 First set-top box $ 30.00 65 Disney XD 225 Daystar 1176 A&E HD • An HD Television 69 Cartoon Network 828-963-1350 (Watauga) Each additional set-top box $ 15.00 1180 CNN HD 70 Boomerang A la carte • An HDMI cable or component cables 1182 HLN HD 80 Discovery Family Channel 43 NFL RedZone** • HD Access through SkyBest TV Rates are subject to change. Some restrictions may apply. Prices 1183 FOX News Channel HD 82 The Science Channel Banner Elk Customer Center do not include applicable taxes and fees. Digital Music Channels can 1184 FOX Business Network HD *Must subscribe to related Standard- 83 Destination America 1185 CNBC HD Def Package to receive HD Channel. 20 High Country Square, Hwy 184 *If a service visit is required to reconnect service, additional fees may 84 Investigation Discovery be found between 601 & 650. 1186 MSNBC HD **Must subscribe to Digital Plus or apply. 85 OWN (Oprah Winfrey Network) Banner Elk, NC 28604 *Channel not available in Caldwell. 1192 BBC America HD Premier programming to order. 90 Discovery Channel **Must subscribe to Digital Plus or Premier programming to order. 1201 MyDestination.TV HD Channel line-ups subject to change. 828-898-1350 (Avery) stc-134390 Your Bill Appointments for installations, service calls and other installa- You are encouraged to contact SkyBest to inquire about You have the option of removing, repairing, rearranging or SkyBest, like most communications companies, bills one tion activities are scheduled in four-hour work windows during whether a particular remote control unit would be compat- maintaining the inside wiring yourself or hiring a qualified out- month in advance. Therefore, any change in services will be normal business hours. We cannot cancel a service call after ible with your equipment. Please note that customer-owned side contractor to do the work for you. It is extremely important reflected on the next month’s bill. The first bill you receive the close of business on the day prior to the scheduled service remote control units might not be functional with SkyBest TV that only high quality home wiring materials be used and that after initial installation or after you make service changes to appointment. set-top boxes. We will help you determine, to the best of our these materials are properly installed to maintain signal quality your account will contain prorated charges in addition to your knowledge, whether or not the remote you have will work with in compliance with FCC technical regulations. If you choose regular monthly charge. The prorated charges will appear Excluding conditions beyond our control, such as natural our equipment. We cannot guarantee we will have information to install, replace or repair wiring or hire a third-party contractor on your bill under the Video Service – Non-recurring charges disasters, power outages, civil disturbances, and severe or regarding a particular remote you may have in your possession. to do it for you, we will be happy to furnish at cost the neces- section. You will receive your bill on approximately the same unusual weather conditions, technicians will begin working We will, in good faith, keep a list of remotes that we know do sary wiring and connector that will meet required technical date each month. on service interruptions promptly or no later than 24 hours work with our system. standards, or provide you with a list of technical specifications after the interruption becomes known. Service interruptions for the equipment should you choose to purchase it elsewhere. To avoid delinquency, full payment of the amount due must be are defined as the loss of picture or sound on one or more Television Picture Quality Please note, however, that in the event of improper materials received by the due date printed on the bill. If your service is channels. We begin work to correct most service problems Upon experiencing problems with the quality of television or improper installation causing signal degradation, we may be disconnected for nonpayment there will be a $20 reconnect the next business day after being notified of a problem. We signals that you receive, you should contact SkyBest TV as required under federal law to terminate your service until the fee added to your next bill. There is a $25 fee for all returned do not promise uninterrupted service. Customer is entitled to soon as possible via email to [email protected], or through problem can be remedied. checks. partial credits when service is completely out for more than a our website, www.skybest.com, or by calling 1-800-759-2226. continuous 48 hours. SkyBest TV is not responsible for the Upon termination of service, if a refund is due, refund checks A trained customer service representative will do all that is Privacy Policy installation or maintenance of any customer-owned entertain- possible to resolve your problem over the phone. If this cannot In providing television service to you, we obtain certain person- will be issued within the next bill cycle, or no later than 30 days ment equipment. after termination if all SkyBest TV equipment is returned. Oth- be done, an appointment will be established to have a skilled ally identifiable information, that is, information that identifies erwise, a refund check will be issued within 60 days after the technician come to your home in order to resolve your problem. you individually. Your information may include: name, service Disconnecting Service return of all equipment supplied by SkyBest. Equipment must If, in your opinion, the service technician fails to correct the address, billing address, telephone number(s), social security If during your contract obligation you voluntarily disconnect problem, you should call us again and we will review the actions number, driver’s license number, premium service you have se- be returned in good condition as stipulated in your SkyBest TV service, move to an area where service is not available or contract. taken. Should we continue to be unable to resolve the problem lected, demographic information, user ID(s), password(s), email your service is disconnected for non-payment, SkyBest will to your satisfaction, you may contact the applicable franchise addresses, correspondence and communications records. We Your monthly bill not only details your charges, payments and bill you a $95.00 early termination fee. It is your responsibility authority. For SkyBest TV, this would be the Consumer Protec- maintain customer information concerning credit, billing and credits, it may also contain special messages. Please read to return all SkyBest TV equipment, including set-top boxes, tion Division of the Attorney General’s Office of the State of payment, security deposits, maintenance and repair, equipment these messages to ensure that you are up-to-date on any all associated cords and cables as well as all remote controls. North Carolina at 1-877-566-7226 (toll-free inside NC) or 1-919- and services provided and other service-related functions. It changes, offers and news from SkyBest TV. You are liable for equipment that is lost, stolen, damaged or 716-6000. is our policy to collect only the personal information needed to not returned for any reason. We will bill you for unreturned provide the services we offer with the quality you desire and de- If you have any questions about your bill, please contact our or damaged equipment. If there is a balance due, you will Home Wiring serve. It is also our policy to keep that information secure and Customer Service Department at 1-800-759-2226 during receive a final bill that will include a charge for set-top boxes normal business hours. We are open Monday through Friday The following Federal Communications Commission (FCC) to retain it only as long as needed for our business relationship and remotes that have not been returned as of the issue required notice will serve to inform you of your options regard- or as the law may require. We take reasonable steps to protect from 8 a.m. to 5 p.m. If you see a charge on your bill that you date of the bill. These charges will be based on the cur- did not authorize, please contact us immediately. All charges ing the home wiring that is used to provide your SkyBest TV your information from unauthorized access. rent replacement value of the unreturned equipment. To the service. Home wiring is the wiring (i.e., cords, cables, etc.) appearing on your bill are considered valid unless you file a extent permitted by law, customer will pay us any costs or fees dispute with us. You have 90 days from the date of the bill to that runs from your set-top box(es) to the Ethernet connection, For more information about our privacy practices, please refer we reasonably incur to collect amount owed to SkyBest TV, then from the Ethernet connection to the ONT (Optical Network to our Privacy Policy brochure. You can request a copy at any dispute any charge(s). If you do not file a dispute, you agree including a reasonable attorney fee. to pay all charges on your bill, according to the terms of the Terminal) which will be placed on the outside of your home. customer center location or view it on our website at www. It includes extra outlets, splitters, connections and fittings or SkyBest.com. We will mail you a copy annually and any time contract you signed to obtain SkyBest TV. To preserve all your Equipment and Compatibility rights to dispute resolution, you must contact us via email at wall plates attached to the wire, but does not include termi- updates or changes are made. A SkyBest TV set-top box is required for each television set nal devices, such as converters, descramblers, AB switches, [email protected], or write us at SkyLine TMC/SkyBest to which you want programming service. Only set-top boxes parental lockout devices, security devices, etc. You are allowed Instructions for Use Communications, Inc., PO Box 759, West Jefferson, NC provided by SkyBest are compatible with SkyBest TV. 28694. Our goal is to resolve the issue to your satisfaction. to remove, replace, rearrange, repair or maintain any wiring Complete instructions for how to use SkyBest TV are provided located within the interior space of your home so long as such at installation and online at www.skybest.com. If we fail to do so, you may contact the Consumer Protection Where service is received through a set-top box, you may not actions do not interfere with any ability to meet FCC technical Division of the Attorney General’s Office of the State of North be able to use special features and functions of your TV, DVD standards, or provide service to your neighbors. For closed captioning issues, please write: Carolina at 1-877-566-7226 (toll-free inside NC) or 1-919-716- player, VCR or other customer-owned home entertainment SkyBest TV - Closed Captioning Issues 6000. equipment. This could include, but is not limited to, features that We are not responsible for problems relating to the operation of Attn: Regulatory Manager allow you to view a program on one channel while simultane- Installation & Service Maintenance Policies customer-owned consumer electronic equipment such as televi- PO Box 759, West Jefferson, NC 28694 ously recording a program on another channel; record two or Standard installation of new service for those who live within sions, VCRs, home antennas, etc. which may be connected to Or email [email protected] more consecutive programs that appear on different channels; our FTTP network is performed within (7) seven business days the inside wiring in your home. In addition, we are not respon- Or call 1-800-759-2226 and use advanced picture generation and display features such after an order has been placed or later per customer request. sible for problems caused by tampering, neglect or abuse. as “picture-in-picture” and channel review. Remote control units “Standard” installations are those that are located up to 125 that are compatible with set-top boxes or other terminal equip- feet from the existing distribution system and do not require *2017 SkyBest TV Annual Notification Brochure ment may be obtained from SkyBest TV or from sources other fiber construction to the premises. Effective July 1, 2017. than SkyBest TV such as retail outlets.