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Digital Government & CX Prospectus Digital Government & CX Publicsectornetwork.co P: (02) 9057 9070 E: [email protected] 2 Overview The public sector constantly remains under pressure as its digital services By showcasing your solutions as a partner at Public Sector Network’s try to keep up with the growing expectations of its people and seem to Digital and Citizen Experience events you can: always fall short in comparison to their private sector counterparts. • Get your offering in front key executives, over 70% of which are either Organisations know that having a digital strategy is paramount and some decision makers or direct influencers are well ahead on their transformation journey while others lag further behind. Identifying the needs of the consumer, gaining trust through • Promote your brand as an industry leader and forge lasting reliable and secure services, and finding the right balance between relationships innovation and practicality are essential to the successful delivery of a digital reform. • Understand key challenges and obstacles of your potential clients to help refine your approach To help public sector departments and agencies across the ANZ region drive maturity in their digital services, Public Sector Network has developed a monthly event series. DIGITAL GOVERNMENT & CX PROSPECTUS 2021 E: [email protected] P: (02) 9057 9070 Publicsectornetwork.co 3 Great timing with topics related to pandemic, which has highlighted and amplified the push to use digital as a way of working. Presentations were adapted around this. Department Of Innovation, Tourism Industry Development DIGITAL GOVERNMENT & CX PROSPECTUS 2021 E: [email protected] P: (02) 9057 9070 Publicsectornetwork.co 4 Digital Government & CX Audience Profile To what extent is your team considering new technologies or TIER OF GOVERNMENT solutions to help you do your work? TOP INTERESTS Local Government 30% Customer Experience Actively exploring options Citizen Engagement Federal Government 22% 39% Digital Idenitiy Data Analytics Other 4% Education 1% Voice of the Customer Not for Profit1% State Government 42% Omni-channel Communication Digital Skills & Workforce ATTENDEE ROLE INVESTMENT TIMEFRAME Contact Centres Anything as-a-service 38% Influencer 57% Predictive Analytics 28% 23% COMMUNITY DATABASE User 28% 11% 0-6 6-12 12-24 24+ Decision Maker 15% months months months months 14,400+ DIGITAL GOVERNMENT & CX PROSPECTUS 2021 E: [email protected] P: (02) 9057 9070 Publicsectornetwork.co 5 Account Snapshot PSISORGANISATIONS NSW ATTENDEE ORG SNAPSHOT Department Of Social Services AssociationAgency for ofClinical Corporate Innovation Counsel Department of Agriculture and Fisheries, DepartmentNSW Department Of Internal of Primary Affairs Industries Digital Transformation Agency Department Of Transport Australian Bureau Of Statistics Queensland NSW Education Standards Authority ACT Long Service Leave Authority Digital Transformation Agency Department Of Justice And Attorney General Department of Planning and Environment Australian Prudential Regulation Authority Department of Environment, Land, Water QueenslandNsw Electoral Commission NSW Environment Protection Authority AustralianAdelaide Botanic Taxation High Office School and Planning Victoria NSW Institute of Trauma and Injury Federal Court Of Australia ManagementDepartment Of Justice And Community Department of Primary Industries and AustralianBayside Council Financial Security Authority Department For Education SA Safety Victoria Regional Development WA Healthshare NSW NSW Land And Housing Corporation Better Regulation Division Australian Health Practitioner Regulation IcareDepartment For Infrastructure And Transport NSWOffice Ministry Of Local Of HealthGovernment NSW Emergency Services Telecommunications BotanicAgency Gardens And Centennial Authority DepartmentIllawarra Shoalhaven For Trade LocalAnd Investment Health District DepartmentNSW Police OfForce Local Government, Sport Parklands Attorney-General's Department Independent Parliamentary Expenses NSWAnd Cultural Registry Industries Of Births WA Deaths And Energy Efficiency and Conservation Camden Council Authority AuthorityDepartment of Agriculture and Fisheries Marriages Auckland University of Technology Department of Mines, Industry Regulation Campbelltown City Council NSW Small Business Commission DepartmentJustice Health Of Communities And Justice and Safety Environment Protection Authority Victoria Canterbury Bankstown Council Australia Post Justice Health And Forensic Mental Health Office Of Director Of Public Prosecutions Centre For Work Health & Safety Department of Communities, Disability Department Of Planning, Industry And ESDC/Service Canada Network Public Service Commission Australian Bureau Of Statistics Services and Seniors Queensland Environment NSW City Of Canterbury Bankstown Law Enforcement Conduct Commission Public Service Commissioner Federal Court City Of Sydney LegalDepartment Aid Of Corrections Department Of Premier And Cabinet NSW Australian National University Questacon GNS Science NZ Data61 National Blood Authority Australian Taxation Office Department Of Customer Service NSW RoyalDepartment Australian of Premier Mint and Cabinet Department Of Customer Service Nsw National Careers Institute (Victoria) Government Of Pei (Canada) Service Australia Biodiversity Conservation Trust Department Of Education And Training Department Of Foreign Affairs And Trade National Disability Insurance Agency ServiceDepartment NSW Of Regional NSW Hunter Water BiosecurityDepartment Queensland Of Health DepartmentNational Indigenous Of Environment, Australians Land, Agency Water South Eastern Sydney Local Health and Planning Department Of The Premier And Cabinet Immigration New Zealand Department Of Home Affairs National Library Of Australia District Breastscreen Queensland Department of Human Services DepartmentNational Museum Of Finance Of Australia DepartmentSydney Children's Of Transport Hospitals WA Network Inland Revenue DepartmentClean Energy ofRegulator Industry Nepean Blue Mountains Local Health Sydney Local Health District Department Of Home Affairs Department Of Transport And Main Roads International Education Department Of Industry Science Energy District QueenslandSydney Metro Commonwealth Director Of Public Northern Sydney Local Health District Prosecutionsand Resources Department Of Human Services Transport For New South Wales IP Australia Department Of Treasury Department Of Premier And Cabinet Northern Sydney Local Health District University Of Sydney Commonwealth Ombudsman Department Of Industry, Science, Energy Intellectual Property Office of New Zealand Department Of Premier And Cabinet - NSW Agency For Clinical Innovation Department Of Treasury And Finance SA And Resources UNSW Employee Relations Commonwealth Superannuation Corporation NSW Department Of Premier And Cabinet Liquor & Gaming NSW Department Of Prime Minister And DepartmentWestern Sydney of Health Local and Health Human District Services Victoria CabinetCourt Services Victoria DIGITAL GOVERNMENT & CX PROSPECTUS 2021 E: [email protected] P: (02) 9057 9070 Publicsectornetwork.co 6 ACCOUNT SNAPSHOT Lotterywest NSW Health Queensland Building And Construction State Revenue Office Commission Ministry of Business, Innovation and NSW Public Service Commission Stawell Regional Health Employment NZ Queensland Health NSW Registry Of Births Deaths & Marriages Sydney Children's Hospitals Network Mental Health Reform Victoria (DHHS) Queensland University of Technology NSW Treasury Sydney Trains Ministry For Primary Industries NZ Rail Projects Victoria Northern Territory Department of Education Transport Accident Commission Victoria Ministry Of Business, Innovation And Regional Investment Corporation Employment NZ On Air The Skin Hospital Resilience NSW Ministry of Health NZ Police The University Of Auckland Revenue NSW MRC NZ Transport Agency Thirriwirri Pty Ltd Road Safety Commission Major Transport Infrastructure Authority Office Of The Children's Guardian Town Of Gawler Victoria SA Health Parks Victoria Transport Accident Commission National Transport Commission SA Water Power And Water Corporation University Of Auckland NSW Civil and Administrative Tribunal Safework NSW Public Service Commission Victoria Police National Disability Insurance Scheme Service Australia Public Trustee Victorian Electoral Commission Northern Territory Primary Health Network Service SA Queensland Fire and Emergency Services WA Primary Health Alliance NSW Civil and Administrative Tribunal Shire Of Donnybrook Balingup Queesland Department of Agriculture and Waka Kotahi New Zealand Transport Agency NSW Department Of Education Fisheries Shire Of Mundaring - Library Services Wentworth Healthcare NSW Department Of Justice Queensland Deptartment Of Education Small Business Commission Western Water NSW DPI Biosecurity & Food Safety Queensland Department of Housing and Smart Service Queensland Public Works Worksafe Victoria NSW Electoral Commission South Australia Police Queensland Treasury NSW Environment Protection Authority State Government Of Western Australia Qleave NSW Government DIGITAL GOVERNMENT & CX PROSPECTUS 2021 E: [email protected] P: (02) 9057 9070 Publicsectornetwork.co 7 PREVIOUS CONTRIBUTORS FED FED FED FED FED ACT NSW NSW Jordan Williams Jade Carson Yaso Arumungan Randall Brugeaud Melinda Smith Bettina Konti Nick Rodwell Kyleigh Laughlan Digital Change Lead, Chief Information Officer, Chief Information Officer, Chief Executive
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