EVALUATION OF COMMUNITY COMPANIONS MOYROSS Summary Report 2012

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Stephen Rourke

EVALUATION OF COMMUNITY COMPANIONS MOYROSS

Summary Report

Stephen Rourke Summary Report Evaluation of Community Companions Moyross

TABLE OF CONT Summary Report Evaluation of Community Companions Moyross

Table of Contents

01 … Foreword 03 i Introduction 05 Moyross 07 History and Development of C.M.M. 09 Work and Activities of C.M.M.

C.C.M - Assessment of Outcomes and Impact 11 11 1.0 Quantitative Outcomes 12 2.0 Assessment of Impact on Local Residents 17 3.0 Assessment of Impact on Local Community and on Agencies 20 4.0 Staff of Community Companions 23 Recommendations 27 Conclusions TABLE OF CONT Summary Report Evaluation of Community Companions Moyross

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Foreword

oyross Community Companions is a unique project. It has been operating on the Moyross estate since 2009. The idea for the project Mcame soon after the Masterplans for the Regeneration Programme were agreed. With the launch of the Masterplans, there were high expectations that the estates would be transformed. A group of people who were living and/or working in Moyross in professional jobs or voluntary work at that time, came together because they were concerned that regeneration was not sufficiently focused on the social – the people and the community of Moyross – and that, fundamentally, regeneration needed to be ‘about them’. This group met in Corpus Christi Church over a couple of weeks. From the discussions and ‘brainstorming’ that took place, the concept for Community Companions emerged with the support of the Limerick Regeneration Agencies. This Report is an important document insofar as it draws attention to a type of social intervention that has proved to benefit people and has helped some to transform their lives.

In 2009, the detailed model wasn’t fully developed but the core idea was there. This was centred on building up social contact with people by going out to visit them, ‘knock on the doors’, and meet them in the street and at community events. Despite living in a built up estate, many people are socially isolated and, for a variety of reasons, do not participate in community life nor access the many services and activities open to them. The role of the Companions was to build up social connections with residents through this unique ‘outreach’ approach, to be there to listen, offer support if needed and ‘connect’ them to appropriate services. It was also seen as important to show that Moyross is a caring community. There was a sense that despite the problems on the estate, there are many examples of strong and supportive community there. In the current situation of economic crisis and challenges facing individuals and families, the importance of social support and solidarity is even more evident. 01 FOREWORD Summary Report Evaluation of Community Companions Moyross

Moyross Community Companions has developed over time from this simple idea. The Companions are now well-known and available to residents on the estate and respond to a wide variety of needs – visiting for a friendly chat, meeting people at social and community events on the estate, encouraging and helping people in their personal development, referrals in accessing services, and often accompanying people through serious crises. While maintaining its caring ethos, the organisation has developed a range of professional practices and techniques that ensure quality in service delivery, and accountability of the work undertaken. This evaluation report, carried out by Stephen Rourke, describes in detail the context and origins of Moyross Community Companions, and makes a comprehensive assessment of the activities and results of the project. It identifies the positive impact of the project and many examples of benefits to people on the estate.

The project would not have come to fruition nor progressed without the strong commitment and voluntary effort to support it by key individuals who were there when the idea was first discussed. It could not have got ‘off the ground’ and continued to operate without the funding support from the sponsors: the Limerick Regeneration Agencies, Limerick Enterprise Development Partnership and the Health Services Executive. The commitment, belief in the philosophy of the project and the personal qualities of the team of Companions are key factors in its successful implementation. Equally important is the management support given by Moyross Community Enterprise Centre and Corpus Christi Parish. It is my hope that the evaluation captured in this report will lead to all the necessary supports being made available so that this project can continue its important work.

Dr Eileen Humphreys

FOREWORD02 Summary Report Evaluation of Community Companions Moyross

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Introduction

ommunity Companions Moyross which has very high levels of socio- (C.C.M) is a community based economic disadvantage, an area which Cproject located in the Moyross is going through an enormous period of area of Limerick City. C.C.M. was change (with the regeneration process established in early 2009 (it was and a large population decline of 46.9% originally called Corpus Christi between 2002 and 2011), an area Community Companions) and was which has witnessed a lot of criminality set up to respond to the needs and anti-social behaviour over the last of people who may be lonely, who decade or so. All of these factors have may be socially isolated and who resulted in many local people becoming may not be linking into the various more nervous, more prone to ill-health services, supports and socialisation and depression, more isolated and opportunities which exist within more vulnerable, more uncertain about Moyross and the wider Limerick their own futures and the future of area. C.C.M. has visited every the community in which they live, less house in Moyross on at least three trusting and less likely to participate in occasions since it recruited its first community and social activities. paid workers in March 2009. On the basis of figures contained in the HOUSEHOLDS CURRENTLY IN CONTACT 2011 Census of Population, there are WITH COMMUNITY COMPANIONS MOYROSS a total of 778 occupied houses in Moyross. In the period from March 2009 to June 2012, C.C.M. has developed significant contacts with 324 324 households in Moyross and has provided a range of different 1 ‘Significant Contacts’ means that C.C.M. has engaged supports to people living in these with people through providing information, through becoming a regular visitor, through advocating on behalf households. of local residents, through bringing people to meetings and appointments and/or through getting people C.C.M. is a unique type of project. It involved in social groups and events. is not modelled on any other project either in or further afield. Rather it is a particular response to the particular needs and circumstances which pertain in Moyross – an area 03 INTRODUCTION Summary Report Evaluation of Community Companions Moyross

The independent evaluation of C.C.M. began in May 2012 and the following evaluation activities took place between May 2012 and July 2012:

● The evaluator met with the staff who have worked on the project since its establishment.

● The evaluator met with 12 members of the advisory/management committee, which was set up to support the development of the project.

● The evaluator met with 6 other people who are involved in delivering services to local residents in Moyross.

● The evaluator met with 52 local residents who have had some experience of interacting with C.C.M. Opportunities were presented to all people with whom C.C.M. has engaged to meet with the evaluator and, of these people, 52 decided to meet him.

● The evaluator read and analysed a number of reports produced about C.C.M., and read through publications which relate to the development of Moyross. In total, the evaluator met with over 80 people and read through over 30 different reports and documents which are relevant to the evaluation of C.C.M.

INTRODUCTION04 Summary Report Evaluation of Community Companions Moyross

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Moyross

oyross is situated to the 2006 and 2011. In any community in north west of Limerick City. Ireland, the loss of over a third of its MThe houses in Moyross population in a five year period would were built between 1973 and 1987 present major challenges for community and are located around 12 clearly spirit, for community cohesion, and for identified areas and parks. In 2006, community self-belief and confidence. Moyross had 1,160 houses – 728 in the DED and 432 houses A further significant outcome from the in the Limerick North Rural DED. By 2011 Census of Population is the ageing 2011, when all of Moyross had come nature of the population in Moyross. within the boundaries of Limerick This has implications for projects such City Council, the number of houses as C.C.M. and for other agencies and had been reduced to 778 – this is a organisations providing services to local very significant reduction of 32.8% residents. It is clear that from the 1970s in the period from 2006 to 2011. The (when the first houses were constructed regeneration process (which aimed and young families began to move into to demolish all of the houses in Moyross) through to the 1990s, Moyross Moyross and replace them with new had a predominantly young population houses) and the decision of a large with well over half of the residents aged number of families to move out of under 25. The demographic profile has Moyross are the main reasons for changed significantly over the last 10-15 the dramatic fall in the number of year period, with the teenagers of the houses. 1980s and 1990s now entering middle age and becoming parents themselves. At the time of the Census of Population This pattern is reflected in the figures in April 2011, there were 2,183 people which have emerged from the 2011 living in Moyross – 1,035 males and Census of Population. 1,148 females. The 2011 population of 2,183 in Moyross, is less than half of the population of Moyross in 1992 (when it stood at 4,448). The 2011 population is 34.5% less than the population in 2006 (when it stood at 3,486). This is an incredible rate of out- migration with 1,203 people having left Moyross in the five year period between 05 MOYROSS Summary Report Evaluation of Community Companions Moyross

Percentage of Population (%) 2011 Census 28.2% 15.7% 37.7% 18.4%

0 - 15 16 - 24 25 - 44 55+ Age (Years)

The 2011 Census of Population also indicates the high levels of socio-economic disadvantage within Moyross. In relation to the 11 small Census areas which comprise Moyross, there are more people defined as ‘unemployed’ rather than ‘at work’ within each of the 11 small areas. In relation to the population aged 15 and over (1,583 people) a total of 564 (35.6%) are ‘unemployed’, 412 (26.0%) are ‘at work’ and 175 (11.1%) ‘unable to work due to permanent illness or disability’. The remainder of the adult population are students, retired or looking after the home/family. In relation to education, the vast majority of adults in Moyross had ceased their full-time education at age 18 and younger (638 out of 722 responses – 88.4%) and only a relatively small percentage of the population has advanced to third level education (122 out of 1,087 responses – 11.2%).

The outcomes from the 2011 Census of Population also indicate, that there is a high proportion of lone parents living in Moyross. In 10 out of the 11 small Census areas within Moyross, there are more family units defined as ‘mother and children’ and ‘father and children’, than there are defined as ‘husband, wife and children’. 242 family units are ‘mother and children’ and ‘father and children’, whilst 172 family units are ‘husband, wife and children’ and ‘cohabiting couple and children’. A final interesting figure, is the number of households with one person – this is particularly useful for projects like C.C.M. which have a focus on people who may be lonely or socially isolated. The total number of people living by themselves in Moyross, is 184/23.6% (out of an overall housing stock of 778).

POPULATION OF MOYROSS (2011 CENSUS) POPULATION AGED 15 AND OVER (2011 CENSUS) 11.1%

UNABLE TO WORK 35.6% 1,999 PEOPLE UNEMPLOYED LIVING 26.0% AT WORK 184 ALONE REMAINDER OF POPULATION

STUDENTS/RETIRED/ OTHER 27.3% MOYROSS06 Summary Report Evaluation of Community Companions Moyross

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History and Development of C.C.M.

.C.M. was developed as a a position to provide a comprehensive result of discussions which visitation and befriending role within the Ctook place within the Corpus Moyross area. Until the advent of C.C.M, Christi parish in Moyros, in the this role had not been filled by any first half of 2008. At a number other group or organisation. of meetings of the Lectio Divino group within the parish, people In May-June 2008, the discussions which expressed concern about the began at the Lectio Divino meetings number of vulnerable and isolated were broadened out to include other people within Moyross, about the individuals and agencies within the fact that nobody ever calls to many Moyross area. An informal group was set houses in Moyross and about the up to develop a proposal around home poor take-up rate for some of the visits, meeting people in the community, services and supports, which are being available for people to talk and available to local residents. There chat, building up the confidence and was a view that some initiative self-esteem of local people and enabling needed to be put in place, which and empowering people to access would connect local residents with services. The proposal which resulted each other and would connect local in the establishment of Corpus Christi residents with services and social Community Companions (later to be re- opportunities. named Community Companions Moyross) was considered by the Regeneration A number of evaluation interviewees Agencies and they recommended, referred to the visitation and that the project should become more befriending role which had once been integrated with other community performed by the nuns in the earlier structures in Moyross. This resulted in history of Moyross. This role helped Moyross Community Enterprise Centre to ensure that local people who might (M.C.E.C.) becoming the contracting wish to talk to somebody and/or who organisation for money received and for had a problem/issue they wanted to the employment of C.C.M staff. discuss, had a person to sit down with. Many of these people were vulnerable, In November 2008, the Limerick socially isolated and disconnected from Regeneration Agencies agreed to available services. With a declining part fund the project, for two thirds and ageing profile amongst their of the cost of the first year pilot communities, the nuns are no longer in phase. The total budgeted cost of the HISTO07 RY AND DE Summary Report Evaluation of Community Companions Moyross

project in year one was €150,000. seek assistance about particular issues The Regeneration Agencies contributed or difficulties they are experiencing in €100,000 and the balance of funding their lives. was approved through the L.E.D.P. (with the L.E.D.P. directly contributing €25,000 and the L.E.D.P. also acting as a conduit FUNDERS OF C.C.M. 2009 - 2012 for channelling a donation of €25,000 from one particular individual). Three paid workers were recruited for the C.C.M. in early 2009. These workers, L.E.D.P. who took up employment on 23rd March 2009, were a full-time Team Leader and two Community Companions (one REGENERATION employed on a full-time basis and one on a part-time basis). Employment levels have fluctuated throughout the last three € years and there are currently two paid C.C.M. workers – a Team Leader and a full-time Community Companion.

Having successfully achieved a number of important start-up tasks (e.g. familiarisation with the Moyross area, setting up an office, training in key H.S.E skills, teambuilding within paid staff, development of policies), the staff began the process of calling in to every house in Moyross in June 2009. This has remained at the core of C.C.M.’s work in the period from June 2009 to July 2012 and the C.C.M. project has now completed three full rounds of visits to every house in Moyross over the last three year period. A large and increasing number of houses have been visited on many more occasions, as local residents HISTORY AND08 DE Summary Report Evaluation of Community Companions Moyross

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Work and Activities of C.C.M

he core activity of C.C.M. Companion. It demonstrates to them that has remained constant since people care about how they are and are Tits inception in 2009. This concerned about their health and welfare. activity is about meeting people from Moyross (primarily in their own 2. Provision of information and advice. home, but also in other community As part of their induction and ongoing settings including the C.C.M. work Community Companions have made offices); being available to people contact with every relevant agency, who wish to talk and perhaps organisation and group which provides discuss some issues or concerns services to people from Moyross. The in their lives; and helping people Companions know what these bodies do, to work through these issues and how they can help and who to contact concerns. On the basis of talking within them. With this information at to people, and building up certain their disposal, Community Companions levels of trust and confidence, the provide advice and guidance to local Community Companions can then residents about a whole range of various be of assistance in a number of services and support which are available ways. The nature of the assistance to them (but which they may not have provided will differ from person to known about beforehand, or did not person. However, on the basis of know how to access/contact). experiences over the last number of years, assistance offered by C.C.M. 3. Making referrals and taking referrals. seems to fall within the following With the consent of individual residents, categories: C.C.M. makes referrals to appropriate agencies and organisations (e.g. H.S.E., 1. Befriending and regular visits. etc.) in relation to There are many people who are particular problems which the residents not visited by anyone and who are may be experiencing in their lives. In many marginalised and isolated from their cases the local resident does not have the neighbours in Moyross. Over the last information, knowledge and/or confidence three years, Community Companions to make these referrals or contacts by would have maintained regular contact themselves. In other cases, C.C.M. take (by visits and by phone) with a number referrals from agencies and organisations of people living by themselves, who who feel that the visitation and befriending welcome the opportunity to talk roles of C.C.M. could be of benefit to their to a person such as a Community clients and service users. WORK09 AND ACTI Summary Report Evaluation of Community Companions Moyross

4. Advocacy. a bit nervous or lacking in confidence, C..C.M. acts as an advocate for people Community Companions bring them who might be unwilling, unable or along to their first group meeting. reluctant to approach and access various services. This might be on 6. Helping to set up new groups and account of literacy and learning initiatives. difficulties (e.g. filling in forms), lack There have been a number of occasions of confidence and self-esteem (about where local residents have said that they making a phone call or attending first would like to get involved in a particular appointment) or opening up to others activity, but unfortunately that activity about the fact that a difficulty does is not available in the Moyross area. In exist (e.g. child sexual abuse). In these these circumstances, C.C.M. has adopted situations C.C.M will do whatever it can a pro-active approach through initially to assist and to advocate – it will write trying to identify if an existing local the letter, it will complete the form, it group would be interested in running will make the first contact, it will set up the activity. If not, C.C.M. would then the first meeting or appointment and it take direct responsibility for setting up will accompany the person to the first the activity – they have set up activities meeting or appointment. around walking, beauty and well-being classes, coffee mornings, knitting and 5. Linking people up with existing zumba dancing. groups and courses. There are a large number of community groups and support groups (e.g. for people dealing with mental health issues and addiction) in Moyross and in other parts of Limerick City. C.C.M. know about these groups and about ways in which people they visit and meet, could benefit from participation in these groups. C.C.M. has played an important role in linking local residents up with existing groups, through providing information about what these groups do, about how they might be able to assist the local residents. For people who may be WORK AND10 ACTI Summary Report Evaluation of Community Companions Moyross

C.C.M. - Assessment of Outcomes & Impact

● Over the course of the nine month 1.0 QUANTITATIVE OUTCOMES period from September 2011 to June 2012, C.C.M. developed contacts and arlier reference has been relationships with 288 residents who had made to the fact, that there previously not been supported or assisted Eare 778 occupied houses in by C.C.M. The number of ‘new contacts’ the Moyross area. All of these between September 2011 and June 2012 occupied houses have been visited is proportionately higher than in the by Community Companions on at preceding 15 months. least three occasions and it is estimated that C.C.M. has connected, ● Over 70 people have been befriended in significant and meaningful ways and have regular (generally monthly) with 324 households in Moyross. contact with C.C.M. These are generally This represents 41.6% of the total people living alone in Moyross who would number of households in Moyross. like some company. Many of these people This is a major achievement within a are elderly and C.C.M. has managed to three year period, in an area, where link some of them into services which there are certain levels of suspicion they did not know about and/or they did and antipathy, towards engaging with not know how to access. statutory agencies and voluntary organisations. ● C.C.M. has given out information in relation to 975 requests for information In analysing the 324 households or in situations where the Community which have benefited from the work Companions considered it useful if of C.C.M. the following outcomes individual residents were made aware emerge in relation to the types of services, activities and courses which of assistance provided by C.C.M. were taking place in Moyross or in other between June 2009 and June 2012: locations within Limerick City.

● C.C.M. has made 10,458 individual ● C.C.M. has carried out 1,811 follow- contacts with local residents in the ups between June 2009 and June 2012. Moyross area. These contacts have C.C.M define follow-ups as an agreement been by meeting people, by phoning between the Community Companion and people and by texting people, to inform the resident, that the Companion would them of events and activities which are return with information or call again to taking place in the community. see if the resident is alright. C.C.M.11 - ASSESSME Summary Report Evaluation of Community Companions Moyross

288 1811 NEW CONTACTS FOLLOW-UPS

September 2011 - June 2012 June 2009 - June 2012

● C.C.M. has made 205 referrals to (run by organisations such as Grow various organisations and agencies in and Barnardos); in education and relation to residents who could benefit training courses (around topics such from the services provided by these as parenting, computers, healthy living); organisations and agencies. C.C.M. and in services being provided by has also received 64 referrals from employment agencies such as FÁS organisations and agencies who are and the Local Employment Service. In concerned about local residents and the absence of C.C.M., it is unlikely feel that it would be very useful for the that many of these 90 people would Community Companions to visit, to see have had the knowledge, enthusiasm if the resident is alright and to provide or awareness to access and link up some company. with the various groups, courses and agencies. ● C.C.M. has provided advocacy services on 676 occasions over the last three ASSESSMENT OF IMPACT 2.0 years. In relation to C.C.M’.s work, ON LOCAL RESIDENTS advocacy generally means making a n considering the impact of the phone call on behalf of a local resident, work of C.C.M. over the last three speaking up for a local resident and/ Iyears earlier references have been or helping a local resident to access a made to the fact that the project has particular service or entitlement. provided assistance to people living in 324 households within Moyross. This represents over 40% of the ● C.C.M. has assisted over 100 local occupied houses in Moyross. The residents to become involved in evaluation report will now assess social and community activities within the ways in which the supports and the Moyross area. Some of these services provided by C.C.M have activities were already in existence assisted local residents and helped e.g. gymnasium, mother and toddler these residents to link into other services. group, active residents group, Sunflower Bereavement Group. Other activities were 1. BEFRIENDING AND SOCIALISATION set up by C.CM in response to requests Many of the evaluation interviewees from local residents. said that they were lonely and isolated before the Community Companions made contact with them. They did not go out ● C.C.M. has played an important much, they had few friends (if any) and role in enabling over 90 people to they only had limited contact with family participate in local support groups members. A number said that they were C.C.M. - ASSESSME12 Summary Report Evaluation of Community Companions Moyross

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miserable and suffering from depression. 2. PROVISION OF INFORMATION TO On the basis of feedback from the LOCAL RESIDENTS evaluation interviewees, it is evident that Many residents said that they are now C.C.M. made an important and valuable involved in activities, groups and courses contribution to improving the quality of which they would not have known life and contentment levels of people about if it were not for the information who were lonely and isolated within provided by C.C.M. Local residents are Moyross. Some of these people benefited generally delighted to have joined various enormously from the regular home visits activities, groups and courses; and feel by the Companions whilst others were that there have been benefits from this encouraged by the Companions to link participation – health benefits, education into different social and community benefits, employment benefits, self-esteem activities. and confidence benefits. It is clear that there is no shortage of groups and ‘ “X” from Community Companions was activities in Moyross. However, there is the first person to get in through my an issue about sharing and disseminating door in 6 years.’ information about these groups/activities - Local Resident in an accessible way and, equally as important, assisting local residents in ‘I would not be looking forward to the deciding which activity or group would future if it were not for Community be best for them. It is evident that C.C.M. Companions. I would be stuck at home has provided the necessary information, and not have any visits.’ encouraged participation and helped - Local Resident residents to decide to get involved in a particular group or activity. ‘I was nervous at the start when I first began going to the coffee mornings. ‘There are lots of services in Moyross but I had not been out of the house for these services are often not accessed by a while and I had become a bit of a the most vulnerable, less confident and loner. I really enjoy the coffee mornings more isolated members of the community. now and it has been good for my own Community Companions has changed this for the better.’ confidence.’ - Local Resident - Local Resident ‘Companions will always contact you if there is anything taking place in the ‘I have made good friends through community. They will text you.’ the coffee mornings. When I am going - Local Resident through Moyross now I stop and chat to people that I have met at the coffee ‘If you have a problem they will do some mornings. Before the coffee mornings I research, get some information and try to hardly knew anyone.’ help you.’ - Local Resident - Local Resident C.C.M.13 - ASSESSME Summary Report Evaluation of Community Companions Moyross

* the project has provided assistance to over 40% of the occupied houses in Moyross

‘I would not know where to go to look ‘I was thinking about suicide and for help about a lot of things if it were was saved by “X” from Community not for Community Companions. They Companions who referred me to a really have lots of information and they know good counsellor.’ the right people in the right agencies. - Local Resident They even have mobile telephone numbers for these people and they can get ‘Community Companions really helped me through right away. It would take me to get the Carer’s Allowance and to work forever to get the right person who could out a payment schedule with the ESB. My sort out my problem.’ electricity bill had gone out of control - Local Resident and they were going to cut me off. Community Companions gave me a lot of help and advice.’ ‘I didn’t have a bus pass and didn’t know - Local Resident anything about it. “X” got the form for me and helped me to fill it in. I got the bus pass soon after that. This would not ‘I went for counselling in a place in Henry have happened without “X”.’ Street. It helped me to deal with a lot of - Local Resident stuff that took place in my childhood. I feel a lot better now – less angry, more content. I would never have heard of 3. ACCESSING SERVICES & SUPPORTS this counselling except for Community On the basis of the figures set out earlier Companions.’ in this section of the evaluation report it - Local Resident is clear that C.C.M. has played a significant role in enabling a large number of people 4. ADVOCACY WORK ON BEHALF OF in Moyross to access services being LOCAL RESIDENTS provided by statutory agencies, voluntary The evaluation interviews clearly organisations and community groups. C.C.M demonstrated the fact that many local .has been the buffer or bridge between residents felt they did not have the services which are available and local confidence or the skills to be able to residents who could benefit from being access various services from which they linked into these services – but who, before could benefit and different benefits to C.C.M., either did not know about them or which they were entitled. There may did not have the confidence and to be have been literacy problems, there may able to access them. It is clear that C.C.M. have been low levels of self-esteem and has facilitated people in accessing services self-confidence, there may have been a (e.g. through information and referrals) and fear of being rejected and being made that local people have derived a whole feel foolish. These were barriers which range of benefits through being linked into prevented people pursuing services and these services. entitlements/benefits. In many of these cases, as well as providing information, C.C.M. - ASSESSME14 Summary Report Evaluation of Community Companions Moyross

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C.C.M. played an active advocacy role a result of the visits from Community on behalf of the local resident. It is Companions and the different actions evident that many local residents would which emerged from these visits and not have succeeded in securing services talks – actions such as joining social and benefits without the active advocacy groups, linking into services, signing of C.C.M. – in the absence of C.C.M. the up for courses. Interviewees made the local residents would possibly not have important point that whilst Community had the necessary confidence, self-belief Companions presented different options or perseverance. and opportunities, the final decisions always rested with the individual ‘I needed some counselling for sexual resident. They always did what they abuse that happened earlier in my life. I thought was best for themselves. The did not know where to go to deal with clear sense from the interviews is that this issue and with a lot of anger. I am the local residents felt empowered by dyslexic and could not fill in the forms. the process and that they felt more Community Companions were really good confident having made decisions about in showing me where to go and in filling their own lives (albeit with information in the forms.’ and advice provided by C.C.M.). - Local Resident ‘Community Companions has given me the self-confidence and the ‘Community Companions will make the encouragement to begin starting to do things for myself.’ introductory phone call on behalf of - Local Resident people and, if necessary, will come along with them to a meeting or appointment.’ ‘They are very good. They are not in the - Local Resident business of giving answers or solutions. They are there to listen and to let you ‘Community Companions got me involved come up with your own answers.’ in Reiki and onto a lot of courses. - Local Resident This would not have happened without Community Companions talking to people for me. I did not have the confidence ‘Community Companions is a safe space. at that time to speak for myself or to They do not come up with answers or ask the right questions. I do have the solutions. They present options and ideas, confidence now.’ and it is up to people themselves to decide what to do.’ - Local Resident - Local Resident 5. EMPOWERMENT AND IMPROVEMENT IN SELF CONFIDENCE ‘They are not trying to come in to fix Evaluation interviewees talked about people. They will, however, give people a the ways in which their confidence gentle nudge in the right direction.’ and self-belief have been boosted as - Local Resident C.C.M.15 - ASSESSME Summary Report Evaluation of Community Companions Moyross

PARTICIPATING IN LOCAL SUPPORT GROUPS * ‘They are not trying to come AS A RESULT OF COMMUNITY COMPANIONS in to fix people. They will, OVER however, give people a gentle 90 nudge in the right direction’ PEOPLE - Local Resident

6. HEALTH & WELL-BEING OUTCOMES more personal issues. These might be The C.C.M. project has had a positive issues concerning parents and siblings impact on the health and well-being or issues concerning partners and of local residents living in the Moyross children. Whilst C.C.M would not claim to area. On the basis of evaluation have a particular expertise concerning interviewees it is evident that some relationships and family situations, it residents have succeeded in accessing does have information and knowledge primary, preventative care rather than about who to approach in situations more expensive long-term care. It is also where there are personal difficulties apparent that there have been positive and problems. It is evident that C.C.M mental health and happiness outcomes has provided useful information and from people who have decided to engage advice on a number of personal and/or in the C.C.M. project. Their decision to sensitive issues. participate in the initiative has been more positive than deciding to live a more ‘My family are always lecturing me and isolated and lonely existence. giving out to me about what I should do. Community Companions do not do this. They listen. They give advice and then I ‘Without Community Companions a make up my own mind.’ lot more people would be dead or in - Local Resident psychiatric wards within hospitals.’ - Local Resident ‘If there are things that I don’t want to ‘Loss, chronic ill-health, bereavement talk to my sons and daughters about and uncertainty are regular themes in because they might get worried or upset, it is good to be able to talk to conversations. Suicidal thoughts and Community Companions about those feelings are regularly spoken about as things.’ well as bereavement through suicide. - Local Resident It is also striking to hear a significant number of women mention regular use of “relaxants” or anti-depressants or ‘I was at a very low point in my life and “something for my anxiety or panic then “X” from Community Companions attacks”.’ came calling at my house one morning. It was just what I needed. I broke down - Member of Staff Team and I cried my eyes out in front of “X”. She listened and she was very good 7. DEALING WITH PERSONAL ISSUES to me. Ever since that time Community AND PROBLEMS Companions have been there for me. Whilst some local residents in Moyross I know I can give them a ring at any requested assistance in accessing time if I have a problem or if I just want services and supports within the Moyross to talk to them. They have also helped area, it is also clear that many local me to get a Garda Clearance Card for Limerick Prison.’ residents wanted help in dealing with - Local Resident C.C.M. - ASSESSME16 Summary Report Evaluation of Community Companions Moyross

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8. IMPROVED PARENTING AND FAMILY ASSESSMENT OF IMPACT ON LOCAL SKILLS 3.0 Many people supported and assisted by COMMUNITY AND ON AGENCIES C.C.M. have said that they are now more 1. INTEGRATION INTO COMMUNITY content, happier in themselves and better INFRASTRUCTURE able to cope with life. This is due to the C.C.M. has become an important various supports provided by C.C.M. e.g. the regular monthly visits to talk and chat part of the community infrastructure about things, the social opportunities, the in Moyross over the last three-year ways in which C.C.M. has linked people period. At the start many groups and into local groups and agencies. Evaluation organisations did not really know interviewees said their own increased what C.C.M. was all about and what contentment and growing self-confidence supports and services it could offer had also impacted positively upon their to local residents. It is probably true relationships with family and children. to say that C.C.M. themselves were They were calmer and less angry with not absolutely sure about these their children, they had become better issues either at the start of the listeners and they had more time and project. However, as it has evolved tolerance for their children. In relation over the last three years C.C.M. has to improved parenting, it is also clear become more definite about its roles that some parents accessed mother and and functions and, by extension, toddler groups and Barnardos Friendship community groups and statutory group as a direct result of information agencies are now a lot more aware and advice provided by C.C.M. of what C.C.M. does. For example, these groups and agencies are now ‘I am less stressed and I am calmer a lot more likely to ask C.C.M. to with the kids. I feel better in myself and I know that Community Companions is visit particular households where they somewhere I can go if it all gets too have some concerns or worries (e.g. much for me’. they feel that people might be getting - Local Resident isolated and spending too much time by themselves).

‘Community Companions has made ‘C.C.M. has made a huge contribution me more positive and I have gone off to regeneration. It is not only about medication with the approval of my doctor. I had been taking this medication building houses. Social regeneration for depression. The drugs had made me and community regeneration are also into a zombie and I would have been a really important. C.C.M. is a vital cog terrible mother if I was still on the drugs.’ in keeping the community going and - Local Resident in keeping the community informed.’ - Employee of Statutory Agency C.C.M.17 - ASSESSME Summary Report Evaluation of Community Companions Moyross

PEOPLE BEFRIENDED AND HAVING REGULAR REFERRALS GOING OUT TO AND COMING IN (MONTHLY) CONTACT WITH C.C.M FROM VARIOUS ORGANISATIONS AND AGENCIES

OVER 205 64 REFERRALS REFERRALS COMING IN COMING 70 OUT GOING PEOPLE

‘The number of referrals we are Community Companions also provide receiving from some of the most needy the necessary encouragement which people in Moyross has increased a lot finally persuade people to attend various since C.C.M. was set up.’ services and supports. It is also evident - Employee of Statutory Agency that attendance levels at appointments is much improved as a result of C.C.M.’s text reminder service (where they will ‘C.C.M. can have the sort of chat and text people to remind them of an discussion about encouraging and appointment or meeting which they have persuading people to access services the next day). which we cannot have. We do not have the time to do house visits to every ‘Community Companions explained to me house in Moyross. It is not our job and exactly what this service does and how we would be treated with a lot more it might help me. They were also able suspicion and animosity because we are to answer questions about the service from a statutory agency.’ which I would not have asked the service - Employee of Statutory Agency themselves. I did not have the confidence and would have felt stupid asking very simple questions.’ ‘Community Companions are ideally - Local Resident placed to have the kind of quiet gentle conversation with people which often leads to these people accessing services ‘Over a third of the people who use our and supports which will be of benefit to service do not turn up for appointments. them.’ They forget about them or other things - Employee of Statutory Agency are happening in their lives. The no- show rates are a lot lower for people in contact with Community Companions 2. INCREASED AWARENESS AND because the Companions remind them of IMPROVED ATTENDANCE the appointment on the day before and As a result of the work of C.C.M. help them work through the issue which there is now a greater awareness and might be preventing them attend an understanding of the services being appointment.’ provided by different organisations in - Employee of Statutory Agency Moyross. As well as providing the factual information (i.e. what is the service? when 3. VALUE OF PREVENTATIVE WORK does the service take place? where does Evaluation interviewees commented upon it take place?), Community Companions the value of preventative work and being are also able to explain why a particular able to intervene in a particular problem service might be relevant to the needs before it becomes too serious or too and circumstances of individual residents acute. People from statutory agencies e.g. why Grow meetings might be helpful say that they are dealing primarily with for people with mental health issues. very severe and very acute cases (e.g. in C.C.M. - ASSESSME18 Summary Report Evaluation of Community Companions Moyross

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relation to issues such as mental health, ‘It is far better to get people at an depression, suicidal thoughts, addiction) early stage when they are capable of and that they do not have the time or dealing with issues rather than when it is resources to intervene at a much earlier too late or desperate. People are more stage when more positive outcomes resilient, hopeful and less full of despair if would be more likely. In this context you can get them early.’ the work of C.C.M. is really appreciated - Employee of Statutory Agency with healthcare professionals saying that it is good to have Companions visiting every house in Moyross, being aware 4. ECONOMIC IMPACT & COST BENEFITS of problems or difficulties which might Although it is difficult to quantify the exist within particular houses and linking economic benefits of C.C.M.’s work, it is up people with relevant services and clear that the activities of C.C.M. have supports, before the problems became resulted in cost savings for the State. too extreme and serious. The support provided by C.C.M. to older people living alone and the ways in ‘Our agency can do a lot more if we which C.C.M. has linked up these older can get people at an early stage of people with home helps and home-help their illness or condition. Community packages, has enabled older people to Companions can put these people in remain living at home and not to move contact with us. If we get them early into long term residential settings. This has resulted in savings to the State there are likely to be much better as have the people who have not had outcomes and results for the service user.’ to access residential psychiatric units - Employee of Statutory Agency on account of the support provided by C.C.M. In respect of the 52 evaluation ‘I would have ended up in a psychiatric interviewees, it is estimated that there unit for months if it had not been for have been savings to the State in Community Companions and the way relation to 13 of these people - savings that they brought me along to the Grow in providing accommodation for older meetings.’ people, savings in addiction and mental - Local Resident health services.

‘At the end of the day it is going to ‘When I went to Community Companions cost the State a lot more to be looking I wanted to go onto Disability Allowance. after people in institutions and hospitals They encouraged me to look at and nursing homes than it is for people educational courses. I am going to start to remain in their own homes being a course in September and when I get a supported by organisations such as job after this course I will be helping the Community Companions.’ country rather than taking money from - Employee of Statutory Agency the country.’ - Local Resident C.C.M.19 - ASSESSME Summary Report Evaluation of Community Companions Moyross

PEOPLE ASSISTED TO BECOME INVOLVED ADVOCACY PROVIDED BY COMMUNITY IN SOCIAL AND COMMUNITY ACTIVITIES COMPANIONS MOYROSS FOR RESIDENTS ON OCCASIONS OVER 100 676 LOCAL RESIDENTS June 2009 - June 2012

‘I would never have been able to survive primarily about the skills and abilities of in the community without the help of the various Community Companions and “X” from Community Companions. She that C.C.M. has been fortunate in having put me in contact with the right people four highly competent paid workers (two who are now able to help me. Without of whom have left the project). Local these people I would have ended up in a residents have been very impressed by nursing home.’ the Companions and a number of them - Local Resident said that they would be very wary about letting anybody into their house but were happy to build up the contact and ‘Before I met the Companions I had been the relationship with the Companions – in and out of the psychiatric unit of the because they liked them, because they Regional Hospital every month or so. As trusted them, because they were non- a result of the regular visits from y and threatening and non-judgemental, because the fact that I can contact her when I they were genuinely interested and am feeling stressed and under pressure, I concerned about the welfare and well- have not had to go into unit 5B for over being of local residents. 9 months.’ - Local Resident ‘I got a text from “X” in Community Companions last Saturday, after having had a really long talk with her on ‘I used to be on a lot of medication Thursday about a very difficult situation in which made me into a zombie and which my life. In the text she said “Thinking of cost a lot of money. The H.S.E. paid for you and do something nice today”. This my medicine. Having talked to “X” from meant a lot to me so I went into town Companions and to my doctor I am now and bought myself a top.’ on a lot less medication. I feel much - Local Resident better in myself and am able to cope with life a lot more. My own drugs bill has also come way down.’ ‘ “X” from Community Companions - Local Resident knocked at my door. I liked the look of her face. She said “Good morning and how are you”. I took to her straight away.’ - Local Resident 4.0 STAFF OF COMMUNITY COMPANIONS ‘Community Companions have a good approach. They are gentle, they are caring he staff of C.C.M. have played a and they know what they are talking major role in the achievements and about. A little chat with them can lead to Toutcomes set out in this evaluation something more important taking place. report. Feedback from local residents For me I am now going to counselling for who have come into contact with C.C.M. a bad thing that happened to me when I would strongly demonstrate that C.C.M. is was a teenager.’ - Local Resident C.C.M. - ASSESSME20 Summary Report Evaluation of Community Companions Moyross

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‘They are better than family. Families will In the opinion of this evaluator C.C.M. take sides and not always give you good should remain persistent and should aim advice. Community Companions listen to to call around to every house in Moyross you and give you ideas.’ on at least an annual basis. - Local Resident ‘I wasn’t interested at the start. Another ‘Community Companions have tremendous time when they came I really needed to listening skills. They understand what the talk and they arrived at a perfect time for problems are and they know where to go me.’ for help and advice about these problems.’ - Local Resident - Local Resident ‘Everything was getting in on me. On the first two times the Companions called I wasn’t interested. On the third time I was In considering the ways in which all over the place. I needed to talk and Community Companions has developed to get stuff out of my system, I welled up over the last three years, it is clear and cracked up in front of them.’ that there are a number of aspects to - Local Resident their approach, to their work which are particularly important and noteworthy. ● Expediency and speed of response. These are as follows: Evaluation interviewees referred to the fact that C.C.M. will try to respond as ● They are persistent and resilient. At this quickly as possible when local people stage C.C.M. has called to every house wish to meet them and to talk to in Moyross on at least three occasions. them about various issues. There is no At times, the Companions have wondered standing on ceremony or slotting people about the wisdom of calling back to into a diary next week or the week after. houses where people were not interested There are lots of situations where the in connecting with C.C.M. However, the Companions have met people within an experiences of the last three years would hour of being contacted by them. This indicate that people simply do not know type of rapid response can be critical when they might need assistance from for people dealing with very serious C.C.M. and it might just be the case that and difficult problems in their lives. The it is precisely when the Companions call speed of response is appreciated by around is the time when a local resident local residents, as is the fact that the might really have a need to talk to Companions will stay with people for as someone about some issue in their lives. long as it takes. People are not limited C.C.M.21 - ASSESSME z

Summary Report Evaluation of Community Companions Moyross

HOUSEHOLDS CURRENTLY IN CONTACT INFORMATION GIVEN OUT AS A RESULT OF WITH COMMUNITY COMPANIONS MOYROSS COMMUNITY COMPANIONS 975 324 REQUESTS ANSWERED

to 30 minutes or 45 minutes and C.C.M are part of the problem. On the basis of do not impose any time limit on how evaluation interviews, it appears that the long they will spend with people – it Companions are being trusted with very sensitive and intimate information and could be two or three hours. that local people are absolutely sure that this trust will not be breached. ‘I had a problem last Monday. I came up to see “X” from Community Companions and ‘There are lots of bad things happening in she saw me straight away and helped me.’ my life and it is great to have somebody - Local Resident like “X” from Community Companions to talk to. She is not involved in the shit I am ‘Community Companions are really going through and it is really good to have “X” to talk to every now and again.’ approachable and will always have time for - Local Resident you. There is no such thing as “I am in a rush” or “Your 30 minutes is up. I have to go to my next appointment”.’ ‘I trust “X” from Community Companions - Local Resident more than anyone else. I once told my neighbour something about my children and ‘On a couple of occasions I called around the neighbour immediately got in contact to see “X” from Community Companions at with my son. This caused all sorts of trouble and should not have happened. It would not about 4 or 5 o’clock in the evening. I could happen with Community Companions.’ see that she was getting ready to go home - Local Resident but she stayed with me for another hour or two and listened to what I had to say.’ - Local Resident ‘People in Moyross are extremely cautious and suspicious about statutory agencies ● Importance of trust and keeping and also about some of the community confidences. One of the main services within the area. In this kind of situation it is very positive that C.C.M. has reasons C.C.M. has worked is that the built up such a good relationship with many Community Companions are trusted. residents and is trusted by these residents.’ They are trusted not to divulge sensitive - Employee of Statutory Agency information about local residents to other people and agencies. They are trusted to do the right thing in relation ‘People have been let down on lots of to providing advice and guidance. The occasions by agencies and by their own Companions are being told things that families. They do not trust people very local residents have not said to anyone easily so it is a big achievement for outside of family and close friends. Community Companions to have gained Indeed in many cases family and close their trust.’ friends have not even been told either, - Member of C.C.M. Management Committee because they would go crazy and emotional or because friends and family C.C.M. - ASSESSME22 Summary Report Evaluation of Community Companions Moyross

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Recommendations

CONTINUATION OF C.C.M PROJECT participation in existing social and Recommendation No. 1 community activities; and, when The C.C.M. project should be required, setting up new social continued into the future. The activities. experiences from 2009 to 2012 clearly demonstrate that the project TARGET POPULATION is performing a role not being Recommendation No. 4 performed by any other organisation C.C.M. should continue to adopt in Moyross, and that it is reaching a universal approach in its work many local residents who are not through which it would aim to being reached by other organisations develop contacts and relationships and agencies. with every household in the Moyross area. This universal approach is most Recommendation No. 2 likely to succeed in getting C.C.M. in The core work of C.C.M. should contact with the most vulnerable and remain the visits to the houses of isolated residents and in enabling local people, meeting people at these residents to connect with various community activities and services before their own situations events and meeting people on the become too serious or acute. street. These types of contacts and engagements are at the centre of Recommendation No. 5 C.C.M.’s work and it is from these C.C.M. should put together a special contacts and meetings with local initiative which would aim to target people that other activities and young people between the ages of supports will emerge and flow. 18 and 30 with a particular focus on young parents with children. Recommendation No. 3 This initiative might involve the The menu of supports and services organisation of activities and events to be provided by C.C.M. will include which are most likely to attract befriending; provision of information; this demographic group and involve advice and guidance; advocacy; developing the on-going relationship linking local residents into existing with the local national and with agencies; referrals; encouraging organisations like Barnardos. RECOM23 MENDATIO Summary Report Evaluation of Community Companions Moyross

Recommendation No. 6 be of benefit to them. This sharing of C.C.M. should consider setting information and referrals would only up a ‘Meet and Greet’ welcoming take place with the consent of the programme for the new residents involved residents. and families who will be moving into Moyross in the next few years – the ASSESSMENT OF IMPACT & EFFECTIVENESS first 32 new houses are nearing Recommendation No. 9 completion. C.C.M. is already in Annual review and planning meetings contact with an organisation called should take place of the C.C.M. C.A.F.T.A. in relation to a similar management committee and staff. initiative which is taking place as part These meetings would review the of the regeneration of Ballymun. progress made in the previous year (vis-a-vis objectives and targets within CO-ORDINATION & COLLABORATION Strategic Plan and annual work Recommendation No. 7 programme) and make plans for C.C.M. should continue to collaborate the next twelve-month period. Those and to build up contacts and plans and decisions would then be relationships with other relevant incorporated into the annual work agencies and organisations within programme for the next year. the Moyross area. It is encouraging that C.C.M is part of inter-agency Recommendation No. 10 structures such as the Ballynanty The existing reporting and information Moyross Community Health Forum gathering systems within C.C.M. and that it is working closely with should be reviewed. They seem to the local school. be fairly excessive for a relatively small project. This especially applies Recommendation No. 8 to the 19 quality of life indicators C.C.M. should continue to share (is it necessary or possible to slot information with other agencies and all people into these indicators?). organisations, which would improve The current reports produced by the the quality of life for local residents C.C.M. Team Leader would seem to be and enable these residents to link a very adequate reporting mechanism. into services and supports which will RECOMMENDATIO24 Summary Report Evaluation of Community Companions Moyross

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Recommendations

STAFFING AND RESOURCING OF CCM provision of monthly befriending Recommendation No. 11 services). If volunteers are not still C.C.M. should aim to employ three available from the original training full-time workers. These would programme it might be necessary comprise the current Team Leader, to run another volunteer training the current Community Companion programme. plus one additional Companion. As C.C.M. becomes better known and Recommendation No. 14 as the demands on its resources C.C.M. needs to secure a three year increase and grow, it will be funding package (2013-2016) to cover necessary to employ an additional salary costs, running costs and other paid worker to respond to these overheads. The cost of this package, to demands. be sourced from a number of funders, could be approximately €100,000 - €150,000 per year. C.C.M. should use Recommendation No. 12 the outcomes from this evaluation The employer of the C.C.M. workers report (e.g. value of preventative work, and the management committee for vulnerable people accessing services, the C.C.M. project needs to ensure referrals to and from C.C.M.) to that the terms and conditions of persuade relevant funders of the value employment for the paid workers of supporting C.C.M. are reasonable and fair. Whilst recognising the current economic Recommendation No. 15 constraints, it is suggested that the C.C.M. should aim to diversify paid workers be placed on a salary its funding base and to link into scale. agencies and organisations which are in a position to provide long- Recommendation No. 13 term sustained funding (e.g. the C.C.M. need to recruit 6-8 active H.S.E. has provided on-going funding volunteers to support and to hundreds of organisations in the complement the C.C.M. paid workers. voluntary sector for many years). C.C.M. needs to determine the most Rather than time limited funders effective roles for volunteers (e.g. (e.g. Limerick Regeneration monies RECO25 MMENDATIO Summary Report Evaluation of Community Companions Moyross

channelled through Limerick City Recommendation No. 18 Council) C.C.M. should focus more C.C.M. should develop greater public attention on more permanent awareness and understanding of its funders. work and activities. This could be achieved through the aforementioned Recommendation No. 16 newsletters and it could also be C.C.M. should be more targeted in its developed through a publicity fundraising strategies. Rather than adopting strategy which might include seeking a one-size-fits-all strategy, C.C.M. should media coverage in local newspapers identify 4-6 funding sources and direct and radio, and the establishment of personalised funding proposals to these a website. The better the profile and sources e.g. if approaching the addiction or understanding of C.C.M., the better mental health sections of the H.S.E., C.C.M. is the chance of securing financial would emphasise the ways in which it has support. succeeded in enabling many people from Moyross to access addiction and mental STRATEGIC PLAN health services between 2009 and 2012. Recommendation No 19 C.C.M. should produce a Strategic PROMOTION & PUBLICISING OF C.C.M Plan for the period from 2013 to Recommendation No. 17 2016. The Strategic Plan should C.C.M. should produce Annual include a short section on the Reports and twice yearly newsletters history and achievements of which would be distributed to C.C.M. and proceed to set out the relevant agencies and organisations objectives, goals and targets for – funders, other relevant agencies, C.C.M. between 2013 and 2016. The other organisations within the strategic planning process should community and voluntary sector. It be completed by December 2012 is considered important to keep key (with the final agreed Strategic Plan agencies informed about the work becoming operational in January and achievements of C.C.M. so that 2013). they will be supportive of C.C.M. (and perhaps lend their support to funding applications). RECOMMENDATIO26 Summary Report Evaluation of Community Companions Moyross

27 CONCLUSIONS Summary Report Evaluation of Community Companions Moyross

Conclusions

The C.C.M. project has achieved and in relation to those residents who a significant amount since its have not yet engaged with C.C.M. in any establishment in 2009 – it has provided meaningful way. practical and meaningful assistance to over 40% of the households in Moyross; C.C.M. has clearly demonstrated that it it has had nearly 10,500 individual is performing an important and unique contacts over the last three years; over role in Moyross – no other agency is 70 people have been befriended on actively calling upon every household a regular basis; C.C.M. has responded in Moyross on an annual basis to see to and given out 975 separate pieces how people are keeping and whether of information about different issues people would like to talk to Community and activities; it has made over 200 Companions (perhaps about particular referrals; and it has facilitated the issues and concerns in their lives). participation of over 100 residents in These talks have then led onto other various social and community activities. important activities and outcomes – These types of outcomes certainly referrals, linking into services, advocacy, vindicate the views and opinions of the advice and guidance, provision of C.C.M. founders back in 2008 when they information, involvement in social groups identified the need for such a project and activities. to tackle loneliness and social isolation and to link vulnerable people into Following its initial three year pilot available services and supports. phase between 2009 and 2012 it is most important that C.C.M. remains A solid and impressive start has been in existence and continues to provide made by C.C.M. in the period from 2009 important supports and services to to 2012. It is now very well known in people living in Moyross. For this to Moyross, is well respected by statutory happen it will require the C.C.M. staff agencies and voluntary organisations and management committee to remain and is integrated into the community dedicated and committed and it will infrastructure in Moyross. The key require funders to contribute €100,000 challenge is to build on these positive - €150,000 per year to a project which outcomes and to sustain the project is achieving significant outcomes and over the next three year period – both which has benefited many hundreds of in relation to residents with whom people living in the Moyross area. C.C.M. is already well connected (where strong trusting bonds have developed) CONCLUSIONS28 Summary Report 2012 Evaluation of Community Companions Moyross (085) 736 5669

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