FACT SHEET WORKFORCE CONNECT PTT PRO POWERED BY SAVANNA

ZEBRA Workforce WORKFORCECONNECT TM Connect, POWERED BY SAVANNA Powered by Savanna — delivering on the promise of the truly unified enterprise device Workforce Connect adds powerful pbx-based voice, push-to-talk and messaging features to Zebra mobile devices, allowing you to provide your workers with a single device for application access, communications and collaboration. Life is simplified Workforce Connect PTT Pro for users, who only need to Powered by Savanna manage a single device. The cost Enterprise-class push-to-talk and secure text messaging services of mobility is reduced, since Optimizing voice and messaging communications and collaboration there are fewer Workers inside or outside the four walls depend on their mobile devices for real-time access to business devices to purchase and applications to get the job done. But in order to maximize productivity and customer service quality, your manage. And workforce needs more than data. They need to be able to reach co-workers, customers, supervisors, the ability to remote experts and more to get answers to many questions throughout the workday. While your workers integrate separate voice and data may be able to use their mobile device or personal mobile phone to place calls or send text messages workflows reduces over the public cellular network, those consumer services fall well short of meeting enterprise needs for the number of performance and security. steps required to complete a When workers just place a telephone call to get the answers they need, there are inefficiencies that task, allowing you to achieve can impact productivity and customer service quality. If the person on the other end of the call doesn’t operational answer, workers can spend minutes or hours waiting for a callback from someone who may simply be excellence. on the other line — or out of the office for the day. And when a call is critical, there is no way to notify Since Workforce a recipient on the line with another caller of the urgency. Connect is configurable, you Standard consumer text messaging services can be just as problematic — issues include security, visibility can enable the features you need into presence and the availability of text message records. Text messages sent over the public network are today and easily not secure. When workers send a text message with a question that needs an immediate answer, text services add features to over the public network won’t provide visibility into whether the recipient is working and available — and time meet new business spent waiting significantly reduces productivity and customer service quality. And since you can’t access a text needs tomorrow. message conversation on an employee’s personal mobile device, you have no record of communications. FACT SHEET WORKFORCE CONNECT PTT PRO POWERED BY SAVANNA

The solution: PTT Pro — enterprise class Push-to-Talk (PTT) and Messaging services Workforce Connect PTT Pro addresses all these issues by connecting your workforce with enterprise-class instant PTT and secure messaging services that support text, images, audio, and video — regardless of whether your users are carrying a Zebra mobile computer or their own Android or iOS mobile device. Now, workers can talk to any user or group with the press of a button — no more waiting for a callback or phone tag. You can barge into an ongoing PTT call in the event of an emergency — and you can set a Priority Caller level so that specific users will always override any call in progress. With User Presence information, workers can identify who is available before placing a call or sending a text, audio or video message to ensure an instant connection. And unlike consumer cellular standard text message services, all text messages are encrypted in-transit, meeting enterprise security needs. Services are available over cellular* and WiFi networks, so they are always available to your workers, regardless of where they are located. Visibility into the status of every user provides workers with the intelligence to select the best contact that is available to provide an answer, right now. And deployment couldn’t be easier — just subscribe to these Workforce Connect PTT Pro cloud-based services and your workers are up and running.

Get the power of one with Workforce Connect. One solution that provides enterprise-class PTT and secure messaging. One connected workforce. And all the communication services your workers need — data, voice and multi-media messaging — all on a single device.

PTT PRO: Enterprise Push-to-Talk Features

Private and group calling Web-based management portal Workers can place a private call to Administrators can access our easy- one user or a group call. Groups to-use web-based administration can be created by an administrator, portal for anywhere and anytime pre-defined by a user or created on management of every aspect of the fly. Groups can include up to 250 Workforce Connect PTT Pro. And subscribers, while broadcast groups managers or supervisors can see can contain up to 60,000 subscribers. the locations of all users at any time.

Monitor user location and Integrate your two-way radios availability on an easy-to-view map Security guards, ambulance drivers, Workers and managers can view first responders and more often carry an outdoor map that pinpoints the two-way radios. With interoperability location of all users and whether they support for third party Land Mobile are available for a call. One or more Radio Gateways, all your users user icons on the map can be selected enjoy seamless push-to-talk group to communicate via PTT voice or communication interoperability, messaging. When a call is in process, regardless of whether they are using a users can also view the map to see Zebra mobile computer, an Android or the location of all call participants. iOS mobile device or a two-way radio. And optional historical data provides valuable records that can help better Interworking Gateway (IWG) manage the mobile workforce, provide This cloud-server solution delivers proof of location and more. PTT Pro APIs to custom external clients, an LMR 2-way radio gateway, Extend calling features to PC users a message of the day (MOTD) and With the PC Dispatch client, your access to external audio and video Windows computer users can use file hosting for delivering playback all the same push-to-talk features on devices via embedded links. available to your mobile users, making it easy to connect your entire workforce.

2 Zebra technologies FACT SHEET WORKFORCE CONNECT PTT PRO POWERED BY SAVANNA

PTT Pro: Enterprise Messaging Features

Enterprise security Ad-hoc group feature Businesses that are bound by stringent privacy laws or Create a message and send to an ad-hoc group on- where information confidentiality is critical can enable the-fly by simply selecting users from a contact list. the power of multi-media messaging — without the potential security risk. Now, managers can be assured Pre-configured messages that workers are only communicating with co-workers Create lists of pre-configured messages that allow and are not texting over public cellular networks during workers to respond to a message with a tap on the working hours. screen — ideal for recipients that are on the phone or in a meeting. Private messaging Create and receive secure messages from any other Message of the Day (MOTD) PTT Pro user. Now, managers, regional managers and more can send important audio and video announcements to all workers Flexible group feature or a select group. MOTD messages are stored on the You can pre-define groups that make it easy for network and delivered by embedded link in a message to workers to reach their department or their peers — larger groups. Users can simply click to play the message, for example, managers or security guards. which is streamed via the Interworking Gateway.

Support for images Messaging log With the ability to securely send images via messaging, Messages that are received and sent are shown in the service technicians can get assistance with a repair, message log. Any text conversation can be continued delivery drivers can send photographic documentation by simply clicking on the message and hitting reply. of proof of condition and more. And recipients can re-read the text at any time — ideal for task lists or verifying stops for delivery drivers.

3 Zebra technologies FACT SHEET WORKFORCE CONNECT PTT PRO POWERED BY SAVANNA

PTT Pro: System Features

PTT Pro: Enterprise Text Messaging Features

Easy to deploy cost-effective distributed enterprise with thousands since you always know where your workers cloud-based service of workers, Workforce Connect PTT Pro are — especially crucial for workers out in Just activate your service and install the provides affordable private and group the field or in expansive facilities with large PTT Pro client on your compatible devices communications to however many workers campus-style or outdoor environments. And and you’re ready to go. The low monthly per you have today. And the ability to easily since you always have access to up to half a device license fee enables cost-effective scale up to meet your needs next year year of stored historical location information, deployment. And you can choose to have or ten years from now provides superior you can analyze the data to reveal and Zebra deliver Workforce Connect PTT Pro investment protection. address issues that impact productivity and service from its cloud, or through your own customer service levels. private cloud. Presence for visibility into user status Users can easily see the status of every Painless enablement with Enterprise reliability your PTT Pro user in their address book — Profile Manager business requires whether they are available to take a call, With Profile Manager, the recommended PTT services provide your workers with the busy on a phone call, in Do Not Disturb deployment platform for Workforce Connect instant answers they need to best serve mode, or offline, where messages are Voice and PTT Pro, it’s easy to configure your customers. That’s why our cloud-based received, stored and sent to users and manage PTT Pro push-to-talk and text architecture is built for dependability, offering upon login. messaging services. You can set detailed redundant servers, multiple routing options, rules for each individual user to define 24x7x365 monitoring and more. OPTIONAL SERVICES what features they can access, which Location services contacts to load into the directory, specific Service anywhere in the world, over Utilize GPS to track the location of all your apps and the device behavior in specific WiFi and cellular wireless networks users. For workers traveling in vehicles, you conditions — for example, automatically No matter where your business is located, get additional location intelligence — the switch to Do Not Disturb (DND) in certain or whether users are in your facility or speed and direction of travel. Since you areas of a retail store. Each worker then out in the field, with support for Wi-Fi can see where workers are, you can improve simply logs in via their credentials or a and cellular networks, they are always worker productivity, operational efficiency scan of a barcode or NFC badge. Once connected with PTT Pro. and customer service by identifying the authenticated, the user’s unique features closest person with the right knowledge to and rules are dynamically upload to the Scalable architecture handle a task, such as a customer request Zebra mobile device, making it easy to Whether you have a small business with for assistance that must take place today to create a shared pool of devices — instead just a few workers, a mid-size business comply with a pre-defined customer Service of purchasing one device for every worker. with hundreds of workers or a large Level Agreement. Worker safety is improved

4 Zebra technologies FACT SHEET WORKFORCE CONNECT PTT PRO

Workforce Connect Presence Features Boost efficiency Push-to-Talk Specifications Presence Indicators • Available: the subscriber has successfully for Contacts signed in and is available to receive messages and customer Push-to-Talk Features and audible alerts. service with • On a call Private The ability to select a user from your Workforce • Do Not Disturb (DND): This is a subscriber Calling PTT Pro contact list and have a one-on-one PTT Connect initiated status. PTT call messages are not (one-to-one) conversation. Voice in: received while in DND mode. No audible Group Calling Active transmission of half-duplex audio alerts are generated. (one-to-many) directed from one member of a Group to two or • Silent/Vibrate Mode Retail Stores more active members in a Group. • Offline: A system generated status when • Store associates the subscriber is out of range or has shut • Managers Ad-hoc Group Ability to select various users in a contact list to down the device/service. PTT calls cannot be • Regional Calling conduct an instant group conversation without initiated to devices in this state. pre-planned configuration. specialists • Blocked • Headquarters Barge Calling Enables users to barge into a call in process for • Not responding to communications urgent communications. Presence Indicators • In a call Retail Distribution Alert Calling For non-urgent communications — for Groups • Inactive • Warehouse recipients have the option to answer a call. • Blocked workers/ forklift drivers Late Join/Re-join Allows users to join a group call that is already Device Support • Engineering Group Calls in process. Zebra Enterprise- For the most current list of compatible Zebra • Delivery Drivers In-Call Talker Users that are designated ‘Priority’ by Class Android devices, please visit https://developer.zebra. • Maintenance Override administrators can override any non-priority Mobile Devices com/community/technologies/dna/mobilty- user that is speaking on a group call by simply dna-matrix T&L pressing the PTT button. • Delivery and Consumer Apple iOS mobile devices on v9 or later (iPhone, transport drivers Priority Call Users are assigned one of five levels of Priority. Mobile Devices iTouch and iPad); Android OS mobile devices on • Warehouse Override Higher level users calling lower level users can Lollipop or later workers opt to override an existing call in process (For Networks • Forklift drivers example, a manager would be able to always • Dispatchers reach his or her team.) 2G GSM and CDMA Data, 3G, 4G, 4G LTE; Wi-Fi • Managers Alerts Provides tones, vibration and visual indicators Locationing when inbound messages are received. Hospitality Administrator Administrators can hard code location • Managers Group Types information to be ON or OFF, without giving Controlled • Housekeeping individual users the ability to change settings. Personal Groups Created by a user and are only visible from • Security the creator’s Group List. Only the creator may User Controlled Allows each individual user to select whether • Front desk initiate a call to a Personal Group. (Group size (Android Only) their device location is made available. • Engineering limit is 255.) Duty Mode Allows individuals to switch between “On Duty” • Events Member Groups Groups that are visible to all users. Any group with location information available and “Off • Food and member can initiate a call to the group. Duty” with no location information available. Beverage (Group size limit is 255.) • Concierge Displaying Enterprise administrators can enable or disable Enterprise Groups that are available for any user to join. Location the map display on smartphones that have Manufacturing Open Groups The owner/manager of the group may or may Information Google Mobile Service (GMS) enabled. • Production line not be a participant in the group. (Group size • Managers limit is 255.) Historical Location Information (optional) • Engineers Bread Crumb The Interval for saving GPS, position bread Enterprise Groups that may be created by any user, where • Shipping/ Interval crumbs can be set from 30 seconds to Closed Groups the owner/manager of the group must add Receiving 4.5 minutes. members. The owner/manager of the group • Security may or may not be a participant in the group. Upload Interval The interval when bread crumb information is • Maintenance (Group size limit is 255.) uploaded from the mobile device to the cloud, • Quality Enterprise Groups that are defined by the time of day/day which can be set from five to 12 minutes. • Field service Dispatch Groups of the week to enable members of a group to Viewing Historical Bread crumbs tracks can be viewed using drivers change for different shifts. The owner/manager Location the PTT Pro web portal. Administrators can • Sales of the group may or may not be a participant in Information overlay bread crumbs for up to ten users the group. (Group size limit is 255.) simultaneously. Information included with each Healthcare • Nurses Broadcast Groups Designed for the delivery of high priority bread crumb includes: messages. Broadcast Group calls are high • Date/Time stamp • Physicians priority unicast voice messages that will • Coordinates • Lab technicians override calls in process. Broadcast messages • Speed • Engineering automatically re-try until all messages have • Direction • Maintenance been delivered. (Group size limit is 60,000.) • Patient transport • Home Ad-hoc Groups Allows users to create a group on the fly by healthcare selecting the desired users from the Contact List. (Group size limit is 255.) • ER staff and EMTs

5 Zebra technologies FACT SHEET WORKFORCE CONNECT PTT PRO

Workforce Connect Workforce Connect Push-to-Talk Specifications (continued) Enterprise Messaging Specifications Web Administration Portal Presence Features User Management Single user configuration includes enablement Available The subscriber has successfully signed in management, feature keys and client settings. and has authenticated with the Enterprise Features include the ability to: Messaging server. They are now able to receive • Add contacts to a user account and hear messages, including audible alerts. • Manage group membership and permissions • View diagnostics for a user Do Not This is a subscriber initiated status. While in • Track messages and calls Disturb DND, messages are still received and logged • Bulk user upload and management in the background to the Message Log, but no audible alerts are generated. Group • Create new and modify existing groups Management • Add users to a group Offline A system generated status when the subscriber is out of range or has shut down the RTP Gateways, • Gateways are used for Land Mobile Radio device / service. Messages targeted for the Map and integration, with preconfigured settings. subscriber in this state are stored on the server Associations • The Map tab shows department users that are and will automatically appear on the device currently logged in and reporting location. when the device returns to coverage range or • The Association tab allows for contacts to be is powered on. added/shared for enterprises that have multiple departments. Messaging Features Call and • View the call history meta data (time, Private The subscriber is able to create and receive text Message History direction, initiator, recipient, group, type and messages from other individual users. end reason) for a user. Group The subscriber is able to select a pre-defined • View three graphs: number of users by date, group or create an ad-hoc group on-the-fly. number of calls by date and call duration in minutes by date Pre-configured The subscriber can respond or send a • View the history of messages sent from and to Messages pre-configured message. a User, as well as the message text contents. Device Support Contacts The Account Contacts tab will show the Zebra For the most current list of compatible Zebra authorized contact person(s) for an enterprise. Enterprise-Class devices, please visit https://developer.zebra. Contacts can be assigned one of three roles to Android Mobile com/community/technologies/dna/mobilty- allow different levels of system access: Devices dna-matrix • Primary Role — the main contact for a company • Admin Role — has access to all departments Consumer Apple iOS mobile devices on v9 or later (iPhone, within the Enterprise Mobile Devices iTouch; iPad); Android OS mobile devices on • Technical Role — has administrative access to Lollipop or later one or more departments User Management Land Mobile Radio Gateway (Two-Way Radios) Admin Provides a portal for control and performance Conventional Land Mobile Radio (two-way radio) integration with P25, Console monitoring and is key to central management DMR, TETRA, MotoTRBO or other supported formats; interoperability with of the system. The administration interface is Zebra’s PTT Pro application to easily integrate private and group PTT calls available over any current browser from a PC between Zebra supported mobile computers, third-party supported mobile anywhere on the network. Features include: computers and supported two-way radios. • Query subscriber status — on line/off line • Adding, modifying, deleting subscribers • No external toolkit required for Web Admin • Browser responsiveness unburdened by large number of subscribers

Networks Network agnostic: 4G/LTE, GSM, CDMA; Wi-Fi

For more information on Workforce Connect PTT Pro, please visit www.zebra.com/workforceconnect

* Cellular service requires Zebra TC56/TC57/TC75/TC77 or user’s own cellular capable Android or iOS mobile device.

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©2019 ZIH Corp and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra head are trademarks of ZIH Corp, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. Part number: FS-WFCSPTTP 07/22/2019