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2020 , 1 December 2020 FLOOR GUIDE ENGLISH December Narita International Airport Terminal1 Narita Airport is working in conjunction with organizations such as Japan’s Ministry of Narita International Airport FLOOR GUIDE, Planned and Published by Narita International Airport Corporation (NAA), Published International Planned and Publishedby Narita Airport FLOOR GUIDE, Narita International Justice and Ministry of Health, Labour and Welfare to combat the spread of COVID-19. Due to the spread of the virus, business hours may have changed at some terminal facilities and stores. For the latest information, please consult the Narita International Airport Official Website. Narita International Airport Ofcial Website 英 CONTENTS INFORMATION & SERVICES Lost Item Inquiries/infotouch Interactive Digital Displays NariNAVI/Lounges …………………………………………………………4 Flight Information/ Terminals and Airlines ………………………………………5 Internet Services ……………………………………………………………5 General Information ………………………………………………………5 FLOOR MAP Terminal 1 Services Map ……………………………………… 6–7 B1F Railways (Narita Airport Station)/Parking Lot Accessway …………… 8–9 1F & 2F International Arrival Lobby/Parking Lot Accessway ……… 10–11 4F International Departure Lobby (Check-in Counter) ………………… 12–13 4F Restaurants and Shops ……………………………………………… 14–15 5F Restaurants and Shops/Observation Deck ……………………… 16–17 3F International Departure Lobby (Boarding Gate)/ Duty Free and Shopping Area ……………………………………… 18–21 Domestic Flights …………………………………………………… 22–23 SHOPS AND FACILITIES Before Passport Control … 24–30 After Domestic Check-in ……… 33 After Passport Control …… 30–33 Before Customs …………………… 33 ACCESS Airport Overview/ Private Cars ………………… 34–35 Terminal Shuttle Buses ……37 Buses and Taxis ………… 36–37 Railways ………………………………38 At these times ... ・ When Shopping and Dining Before Passport Control … 24–27 After Domestic Check-in ……………33 After Passport Control …… 30–32 ・ When Picking Up Passengers at Arrivals ………………………… 10–11 ・ When Looking for an ATM or Currency Exchange Before Passport Control ……27 After Passport Control …………………32 Details subject to change without notification. Thank you for your understanding. 3 INFORMATION & SERVICE S Information Counters Eleven information Services counters, identifiable by Real-time Flight Information Flight Information their“ ” signs, are Please check flight information on the Narita International Airport Official Website or located both before and by telephone. after clearing immigration. Narita International Airport Information Please stop by if you have ☎0476-34-8000（ Open 24 hours a day, 365 days a year） any questions or problems. Terminals and Airlines Airline and There are three terminals at Narita Airport. Terminal Information The terminal you will arrive at or depart from F Lost Item Inquiries will vary depending on the airline you are flying l o with, so please check in advance. Also, the o Before Passport Control/ r After Customs infotouch Interactive terminal may change depending on operational M circumstances. a Narita International Airport Lost & Found Digital Displays p ☎ (Open 24 hours a day, 365 days a year) 0476-32-2105 Forty-three touch panel displays After Passport Control/ are located throughout the terminal. Before Customs Narita Customs Lost Property Office In addition to information on Internet Services ☎ (Weekdays 8:30–17:00) flights, shops, 0476-33-2030 Free Wi-Fi is available for use restaurants, In the aircraft inside Narita Airport terminals. Please contact your airline for further service facilities Free charging areas are also information. and transport, provided in each terminal. Shops and Facilities If you do not know where you they also show lost the article To use free internet devices, Narita International Airport Information routes to each please inquire at the nearest ☎ (Open 24 hours a day, 365 days a year) 0476-34-8000 destination. information counter. The Narita Airport Navigation App Free Wireless LAN Service How to connect ①SSID: Select the network starting with NariNAVI SSID： "FreeWiFi-NARITA." In addition to providing a real-time FreeWiFi-NARITA ②Open your web browser. display of your present location on ③Follow the onscreen instructions. Download your smartphone, NariNAVI can show Free Wi-Fi is not secure like a WEP connection, which requires advance set-up. you the best route to boarding gates, If you require a secure connection, please use a virtual private network (VPN) shops, restaurants, and other or one of the paid Wi-Fi service options available. locations. General Information Access Lounges FAQs A variety of lounges are Narita International Open 24 hours a day, 365 days a year available, including airline Lounge Airport Information Information lounges and credit card https://www.narita-airport.jp/ Narita International Airport holder lounges. ☎0476-34-8000 Ofcial Website Services available and conditions for use may vary, so please check If you require assistance, please contact Narita Airport Information via in advance. the nearest information counter or by telephone at any time. 4 5 Terminal 1 Services Map A variety of facilities are available in Terminal 1, from B1F to 5F. We welcome all passengers departing and arriving, as well as those dropping off or picking up Services passengers, to enjoy all that Narita Airport has to offer. Central Building Observation Deck P16‒17 Restaurants and Shops/ 5F Observation Deck South North Wing Wing Restaurants and Shops F l P12‒13 P14‒15 P12‒13 o o r International Restaurants and International Departure Shops Departure M a Lobby Lobby p 4F （Check-in Counter）（Check-in Counter） International Departure Lobby (Check-in Counter) P18‒21 International North Wing Departure Lobby Passport 3F Passport （Boarding Gate） Control Control Passport Control Duty Free and Shopping Area South Wing Shops and Facilities 店舗・施設一覧 P11 Parking 2F Lot Accessway (P-1 and P-5 Parking) To P-1 and P-5 Parking Visitor Service Center P22‒23 P10‒11 P10‒11 Bus Bus Domestic Domestic International International Check-in counter 1F Flights Arrival Lobby Arrival Lobby (1–3F) Taxi Taxi P36‒37 International Arrival Lobby P8‒9 P8‒9 Access Parking Railway/ Lot Accessway Narita Airport Narita Airport Station B1F (P-1 and P-5 Parking) Station To P-1 Parking To P-1 and P-5 Parking Railway Information Counter P38 Not available for use by those on tours and those picking up or dropping off passengers. 6 7 B1F Central Building (Narita Airport Station) Railways / Services P-1 & P-5 Parking To South Wing 1 15 14 International Lot Accessway Departure Lobby（ 4F）P12 To North Wing International Departure Lobby（ 4F）P13 2 3 Central Building South Wing North Wing 11 4 Railway/ Narita Airport Station 10 13 To North Wing P11 To South Wing P10 International F l International Arrival Lobby（ 1F） o Arrival Lobby（ F） 12 o 1 r M Keisei Main Line a Narita SKY ACCESS Line p Keisei Main Line andTicket Gate and Narita SKY ACCESS Line Ticket Gate 5 To P-1 Parking JR Line Ticket Gate To Domestic Departure Area（ 1F） P22 and 23 （） Narita Airport To Domestic Arrival Area 3F Station Parking Lot Accessway Shops and Facilities （To P-1 and P-5 Parking ） Shops Service Facilities Restaurants & Cafes For the phone numbers of all stores and facilities, please refer to P24 onward. Travel Goods & Pharmaceuticals JR Line Information Counter 1 Fa-So-La DRUGSTORE B1F Restroom Convenience Stores & Others ID Photographs Multi-function Restroom 3 LAWSON 5 Shin Tokyo Kuko Shashin/General Photo Multi-function Restroom （Facilities for ostomates） Currency Exchange Others Elevator 15 GPA 4 Hilton Grand Vacations Escalator Medical & Dental Facilities Access Coin Lockers 2 Shadan Kokushukai Airport Clinic Inside of the underground concourse Police Mobile Phone/Wi-Fi Rental & SIM Card 10 JR EAST Travel Service Center Railway Ticket Sales 4 MOBILE CENTER（Telecom Square） 11 SKYLINER & KEISEI infotouch Interactive Digital Displays 14 SIM Card Vending Machine INFORMATION CENTER AED Shoe and Bag Repair 12 STARBUCKS COFFEE International Departures 4 Riat! 13 FamilyMart Domestic Departures 8 9 Central Building 13 34 32 31 17 Plant and Animal Quarantine 1F F& 2F Plant and 16 Animal Quarantine 1 12 North Wing International Visitor Service Services 37 35 14 Center 29 15 Arrival Lobby/ 10 19 20 9 Central Baggage P-1 & P-5 Parking Baggage Claim 6 Exit C1 21 Customs Claim Lot Accessway Terminal Inspection South Wing 8 Shuttle Bus Stop North Customs International Exit N1 To B1F International Inspection Arrival Lobby South Arrival Lobby North Wing Exit S1 22 South Wing To B1F 6 24 Plant and Plant and Animal Quarantine Animal Quarantine To Central Central Building 7 Building 2F North 23 Exit N2 A2 A1 South 36 25 Exit S2 B P-1 A Parking North 27 Exit N3 33 F l o 1 4 C o 30 r To B1F M 38 Group Bus Platform a p South D E Exit S3 Domestic Area Central Building 2 P-5 Parking Lot P22 and 23 Accesswa y（ 2F） 2F ・Domestic Departures F To International Duty Free Shops Restaurants & Cafes Departure Lobby P12 and 13 （ 4F） Shops Service Facilities Airline Lounges 42 For the phone numbers of all stores and facilities, please refer to P24 onward. Relaxation Facilities ATM 40 41 40 Showers 2F Shops and Facilities 13 Seven Bank/Keiyo Bank/JP BANK/AEON BANK/ Automatic Gate Support Before Customs Chiba Bank/Sumitomo Mitsui Banking Corporation 41 Raffine 2F Registration Center The store is located before immigration. Counter Shopping is only available for passengers European VAT Refund Service Rental Lounges arriving on international ights. Parking Lot Accessway 27 Global Blue 25 Rental Lounges (For groups)〔N-10〕（P- and P- Parking） Duty Free Shops (Reception for mail only at JAL ABC counter) 1 5 A1 Fa-So-La ARRIVAL DUTY FREE South Wing Car Rental Baggage Delivery A2 Fa-So-La ARRIVAL DUTY FREE North Wing 14 Toyota/Times CAR/Nippon/Nissan/Orix 2 27 GPA/JAL ABC/QL Liner Others From P-1 Parking Baggage Storage 7 22 Bus and Railway Ticket Sales Counters Cafes & Light Meals 2 27 JAL ABC/QL Liner 8 38 Bus Ticket Sales Counters Information Counter 19 caffe LAT.

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