LATROBE VALLEY COVID-19 COVIDSUPPORTS AVAILABLE Second Edition 19
LATROBE VALLEY COVID-19 COVIDSUPPORTS AVAILABLE Second Edition 19
An initiative of the Latrobe Health Innovation Zone ABOUTABOUT
Welcome to the Thank you to the Latrobe Health Assembly for second edition of supporting the work to bring this information the Latrobe City together. COVID-19 services guide. We hope the guide helps you to navigate your way to any services you may require at this Our community time. continues to adapt to changes, The health and wellbeing of individuals and restrictions and communities is enhanced when we all work living in a world together and ensure that everyone has the managing the COVID-19 pandemic. While we opportunity of sharing in strong connections. know that our community is a resilient and At this extraordinary time, please know that strong one, this may also be a time of anxiety we are here to support you. and stress. We continue to see great examples of how, as a community, we have supported Cr Kellie O’Callaghan each other through this challenging time. Chair Living Well Latrobe
Neighbours have been looking out for 1300 367 700 each other, individuals and groups have www.latrobe.vic.gov.au been making and distributing face masks, 141 Commercial Rd, Morwell, VIC 3840 online groups have formed and expanded, www.facebook.com/LatrobeCity home delivery library services are in place, [email protected] foodbanks are continuing to offer support, and most importantly so many community members are reaching out to people they have yet to meet to ensure opportunities for connection.
As the Chair of Living Well Latrobe, I believe these and many other activities have further demonstrated the strength of this wonderful community and its fundamental Latrobe City COVID19 Helpline connectedness and determination to look after our own. 1300 367 700
This second edition of the COVID-19 services The Helpline incorporates the Community Activation and Social guide is a result of local services working Isolation (CASI) initiative which works together to ensure that our community is with the Red Cross to support people aware of the trusted information, support and requiring COVID related supports care available. ABOUT COVID-19TESTCOVID-19 TESTING LOCATIONS
TRARALGON MOE
*Traralgon Town Hall *Latrobe Community Health Service – Monday - Friday 9am - 4pm Kmart Moe Car Park Cnr Breed and Grey Street, Traralgon Monday - Friday 9am - 12pm No appointment needed Bell St, Moe. Enter via Bell St, Exit via
Albert Street Latrobe Regional Hospital – Drive-through, no appointment needed DOREVITCH Pathology Monday - Friday 9am - 12pm Other testing facilities are also available Drive-through, no appointment needed; (symptomatic and asymptomatic) at GP pathology slip required (to be faxed) some hospitals and community health (03) 5174 0800 services. Further details on testing, including Australian Clinical Labs locations, can be found at: www.dhhs.vic. Monday - Friday 7.30am – 3.30pm gov.au/getting-tested-coronavirus-covid-19 10-12 Grey street, Traralgon - opposite or by calling the 24-hour coronavirus hotline
McDonald’s on 1800 675 398. (03) 5174 0285
No appointment needed; GP pathology What do I do after I am tested?
slip required required Once you have been tested you need to stay at home until you get results. Support MORWELL is available, including financial support, if you miss work while you wait for your Latrobe Valley Respiratory Clinic test results. Do not go to work or go out Monday to Friday 9am - 5pm, Saturday shopping, stay at home. It usually takes
9am - 2pm between 1 and 3 days for your results to be 185-189 Princes Drive, Morwell returned to you. If you have been waiting for (03) 5191 9321 your result for more than five days contact Book online at www.thcc.com.au. the location that you were tested at for more
Appointment needed information.
* Temporary testing locations. Visit www.dhhs.vic.gov.au/getting-tested-coronavirus-covid-19 for current testing locations and opening hours
DHHS Hotline If you suspect that you may 1800 675 398 have the coronavirus disease www.dhhs.vic.gov.au/coronavirus (COVID-19) HEALTHHEALTH REFERRALS AND REFER- SUPPORT
GP, specialists and other health related services If you need medical support, it’s important to NDIS – NDIA have made a number of know that this is still available. GP, allied health changes to NDIS participant services: and mental health services are available for in- www.ndis.gov.au/coronavirus person, over the phone or video-conferencing 1800 800 110 appointments. To find a service near you, please visit: Nurse on Call www.healthdirect.gov.au A phone service that provides immediate expert health advice (non-emergency) from Other allied health, psychologist and a registered nurse 24/7: counselling services are also available 1300 60 60 24 through Telehealth options. www.ambulance.vic.gov.au/campaigns/ nurse-on-call Australia Post - delivery of medicines (under 500g) to your home: www.auspost.com.au/pharmacy-home- deliveries
FINANCIALFINANCIAL SUPPORT SUP-
Services Australia Gippsland Gambler help Services Australia (previously Centrelink) can 1800 242 696 assist with income support options: www.lchs.com.au/gambling-alcohol- www.servicesaustralia.gov.au drugs/gambling 13 28 50 www.servicesaustralia.gov.au/individuals/ Good Shepherd/ Good Money Morwell subjects/affected-coronavirus-covid-19 Financial counselling; No interest/ low interest home loans: Latrobe City Council Financial counselling 1300 148 028 Community and Business Support Package: Loans applications 1300 770 550 1300 367 700 www.latrobe.vic.gov.au Rural Financial Counselling Services Available to provide financial advice and Business Victoria support to community: COVID 19 business/workplace questions 1300 045 747 13 22 15 HEALTH REFERPSYCHOLOGPSYCHOLOGICAL AND- SOCIAL - SUPPORT
Red Cross Headspace Red Cross is delivering telephone outreach to Counselling for young people aged 12-25: people who request psychosocial or wellbeing www.headspace.org.au support on the COVID-19 hotline: 1800 675 398 Tandem – Victorian Mental Health Carers Support for people caring for a family or friend Beyond Blue with mental health issues, disability, is frail, For anyone feeling anxious or depressed: aged or has a chronic condition: 1300 22 4636 1800 422 737 www.beyondblue.org.au www.carergateway.gov.au
Kids Helpline Orange Door Counselling for young people aged 5-25 years: Support for family violence and/or child 1800 55 1800 wellbeing concerns: www.kidshelpline.com.au 1800 319 354 www.orangedoor.vic.gov.au MensLine Australia Men with emotional or relationship concerns: 1800RESPECT 1300 78 99 78 Domestic and family violence hotline: www.mensline.org.au 1800 737 732 www.1800respect.org.au Open Arms Veterans and families counselling: ACSO Australia FINANCIAL SUP 1800 011 046 - Alcohol and other drugs support: www.openarms.gov.au (03) 5172 2900 www.acso.org.au Lifeline Anyone having a personal crisis: Gippsland Centre Against Sexual Assault 13 11 14 Support for anyone impacted by sexual assault: www.lifeline.org.au (03) 5134 3922 or 1800 806 292 (After hours) www.gcasa.org.au Suicide Call Back Service Anyone thinking about suicide: Parentline 1300 659 467 1300 301 300 www.suicidecallbackservice.org.au www.parentline.co.au
Relationships Australia Online Bullying Issues Cybersmart Relationship and family counselling: 1800 880 176 5175 9500 or 1300 364 277 www.esafety.gov.au www.relationshipsvictoria.com.au Continues on next page Mind Australia Jesuit Social Services Support After Mental health services Suicide 1300 286 463 Assists children, young people and www.mindaustralia.org.au adults bereaved by suicide by providing counselling, support groups and online Wellways - NewAccess resources to those bereaved by suicide Developed by Beyond Blue and delivered www.jss.org.au/what-we-do/mental- by Wellways, NewsAccess is a free mental health-and-wellbeing/support-after-suicide health coaching program for anyone 18+ and is living or working in the Gippsland region ACSO Family and Carer Support who feels stressed, anxious or overwhelmed Service Gippsland about everyday life challenges, such as work, Provides brief, early intervention for families study, relationships, health and loneliness: and carers of people who are misusing 1300 111 400 substances: [email protected]. 1300 022 760 www.wellways.org/our-services/newaccess Monday to Friday 9am – 5pm www.gphn.org.au/programs/drug- within Australia alcohol-services-gippsland/ A free program for people with a severe mental illness, who haven’t been able to ACSO Partners in Wellbeing access NDIS supports. Delivered by within Conducts an intake to work out the most Australia to people in Latrobe, Baw Baw, appropriate services for people experiencing Bass Coast, South Gippsland, Wellington and alcohol and drug issues in regional Victoria: East Gippsland: 1300 022 760 1300 737 412 Monday - Friday 9:00am - 5:00pm. www.acso.org.au/aod-mh-support headspace www.headspace.org.au
MATERIALMATERIAL AID AID
Latrobe Community Health Service St Vinnies (LCHS) St Vinnies has established a designated Latrobe Community Health Service offers call centre to respond to people who need emergency relief for people, where they assistance with food: are unable to provide basic needs for 1800 305 330 themselves or their family: Monday to Friday 10am – 3pm 1800 242 696 www.lchs.com.au/community/ emergency-relief Foodbank in partnership with Red Cross The Salvation Army Delivering emergency relief packages to Food relief available. people with no access to food and essential 5133 9366 or 0439 715 375 supplies: 24 hour hotline: 1800 232 969 Food Security COVID-19 hotline: 1800 675 398 Claire Tartaro – Food Security Officer, Food for All Latrobe Valley: CatholicCare Gippsland 0437 417 163 Emergency relief vouchers available. www.centralwestgippslandpcp.com/ (03) 5622 1188 assets/files/food-security---covid-19-fact- sheet.pdf Heart Focus Community Care Food relief available from Morwell and Traralgon locations. 0421 841 250
Neighbourhood Houses Neighbourhood Houses (NH) are closed until further notice – however some NHs are offering support for people who are socially disconnected and/or require support to access essential supplies – contact your local NH to learn more:
Churchill: Milpara Community House: (03) 5120 3850 (03) 5655 2524
Traralgon Neighbourhood Learning House Corinella Community House: (03) 5174 6199 (03) 5678 0777
Morwell Neighbourhood House: Warragul Community House: (03) 5134 5488 (03) 5623 6032
Moe Neighbourhood House Inc Venus Bay Community Centre: (03) 5126 3123 (03) 5663 7499
Leongatha: Bass Valley: MATERIAL AID (03) 5662 3962 (03) 56782277 Phillip Island Community and Learning Centre: Wonthaggi Neighbourhood Centre: (03) 5952 1131 (03) 5672 3731
Manna Gum Community House: (03) 5682 1101
HOMELESSNESSHOMELESSNESS SUPPORT
Housing agencies Additional support for people who are experiencing issues with housing and homelessness.
Homelessness agencies for Inner Gippsland are: Quantum Support Services: (03) 5120 2000 Community Housing Limited: (03) 5120 4800 VACCA: (03) 9287 8800 Salvation Army Housing: 13 SALVOS (13 72 58)
Real-estate / Tenant advice: (03) 9205 6666 - www.reiv.com.au/policy-resources/resources/covid-19-updates
TOWNSHIPTOWNSHIP COMMUNITY GROUPS
Many Township Community Support groups are available to support people isolated and in need. Support available varies between community groups, therefore you are best to contact your local group to find out what support can be provided, based on your individual circumstances:
Neighbourhood Houses Tyers & District Community Association www.nhvic.org.au 0417 104 959 [email protected] Boolarra Community Development Group [email protected] Yallourn North Action Group [email protected] [email protected]
Glengarry Community Association Yinnar & District Community Association [email protected] [email protected]
Traralgon South & District Township Association Hazelwood Jeeralang Community Association 0417 561 518 - 0487 324 829 [email protected] [email protected] [email protected]
Churchill and District Community Association [email protected] HOMELESSNESSCOMMUNITYCOMMUNITY SUPPORTS
Police Victoria non-emergency Regional Assessment Service Latrobe 24-hour police assistance phone line and City Council online reporting service for the community For people who may need additional to connect with about non-urgent crimes supports due to ill health or disability and events: 1300 367 700 131 444
Enforcing COVID19 Restrictions 131 444 www.onlinereporting.police.vic.gov.au/s/ covid19
ABORIGINALABORIGINAL COMMUNITY SUPPORTS
DHHS Coronavirus (COVID-19) information for Aboriginal communities www.dhhs.vic.gov.au/coronavirus-information-aboriginal-communities
Aboriginal Health Services - Ramahyuck (03) 5136 5128 www.ramahyuck.org
The Gathering Place (03) 4109 1428 99 Buckley Street, Morwell, VIC 3840
Gippsland and East Gippsland Aboriginal Cooperative – GEGAC (03) 5150 0700 www.gegac.org.au
The Victorian Aboriginal Child Care Agency (VACCA) (03) 5135 6055 www.vacca.org MULTICULTURALMULTICULTURAL RESOURCES
Red Cross Red Cross is receiving funding from the Australian Government for the next six months to deliver emergency relief and casework support for people who are on temporary visas. www.redcross.org.au/news-and-media/news/help-for-migrants-in-transition
Translated and Easy-English resources www.dhhs.vic.gov.au/translated-resources-coronavirus-disease-covid-19 www.enliven.org.au/wp-content/uploads/2020/03/COVID-19-easy-English-resource_V2.pdf
Australian Government - Department of Home Affairs Information on visa requirements and possible changes to visas due to COVID-19. www.covid19.homeaffairs.gov.au/staying-australia#13
Gippsland Multicultural Services Settlement, Engagement and (03) 5133 7072 Transition Support (SETS) Program www.gms.org.au 1800 242 696 www.lchs.com.au/community/migrant- Centre for Multicultural Youth and-refugee-support (03) 5116 6180 www.cmy.net.au
SUPPORTSUPPORT FOR PEOPLE WITH A FOR DISABILITY
Gippsland Disability Advocacy Inc Your voice is important right now and we Like all of you we continue to watch closely would love to hear from you, how your how the country is reacting to Coronavirus coping, your thoughts, fears and barriers you or COVID-19 with very close observations on have. how it is impacting people with disabilities across Gippsland. Collectively, we will continue to take your concerns to the relevant parties to ensure As a disability advocacy organisation, we your voice is heard. are fortunate to have direct access to government officials and key stakeholders 0428 041 066 or 0428 971 390 through our peak bodies, particularly in www.gdai.com.au regards to COVID-19. [email protected] Interchange Gippsland Connecting2 Australia Disability services and programs Disability services 1300 736 765 1300 111 212 MULTICULTURAL www.icg.asn.au CoAbility Space Scope Disability Service Coordination Disability Support (03) 5133 6341 1300 472 673 atWork Australia Moe Life Skills Disability employment service Disability services 1300 974 669 (03) 5127 7999 [email protected] Aruma Services Disability support Maxima 1300 538 746 Disability Employment and Advocacy 1300 629 462 VALID Disability advocacy and support Latrobe Valley Enterprises (03) 9416 4003 Employment and training services (03) 5134 1555
Headway Gippsland Disability support (03) 5127 7166
LGBTIQLGBTIQ SUPPORT SUP-
Switchboard Victoria Switchboard Victoria is here for the LGBTIQA+ community: 1800 184 527 www.switchboard.org.au
Victorian Government information: https://www.dhhs.vic.gov.au/mental-health-resources-coronavirus-covid-19
Commonwealth Government information: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/ ongoing-support-during-coronavirus-covid-19/looking-after-your-mental-health-during- coronavirus-covid-19-restrictions. ADVOCATEFROM THE LATROBE HEALTH ADVOCATE - JANE ANDERSON
Since a State this information in a very practical way. of Emergency was declared in I want to offer three important messages to response to the the people of Latrobe…. global COVID-19 pandemic, people • Please continue to take the time to in Latrobe have care for yourself and others. COVID-19 shown resilience is a reminder to all of us about how and supported important it is to look after our physical each other as and mental wellbeing. we face this • Please continue to be understanding of significant threat to our health, community the global and ever-changing nature of and economy. COVID-19. It is impacting every aspect of our society and we really do need to I am reassured by the extensive work that work together and be patient with each has occurred within our health services and other to get through this. admire the commitment of everyone who • If you have concerns, suggestions or is working together to protect and serve our feedback about how the government community. and health system response to COVID-19 is being implemented in Latrobe, please Understandably, people in Latrobe are reach out to me to have your voice. feeling worried and frustrated. As the Latrobe Health Advocate, I am here to listen I will advocate on behalf of Latrobe and to understand how this pandemic communities and do what I can to support is impacting local communities. It is my people during this difficult time. job to ensure that health services and governments are aware of this impact so Jane Anderson they can continue to be responsive to the Latrobe Health Advocate needs of people in Latrobe. Contact the Latrobe Health Advocate to The Latrobe Health Assembly is working share your suggestions and experiences: together with the Department of Health and Human Services, Latrobe City Council 1800 319 255 and local health services to implement [email protected] a Latrobe-specific communications and www.lhadvocate.vic.gov.au engagement plan to ensure that the www.facebook.com/LHAdvocate most relevant messages, information and resources are being shared through local networks and community groups.
This booklet contributes to the sharing of ADVOCATEASSEMBLYFROM THE LATROBE HEALTH ASSEMBLY - TANYA RONG
As we continue this document onto our website at www. to experience healthassembly.org.au and it will be updated uncertain times regularly to ensure that it is up to date. facing the challenges of While we are having to be physically distant the COVID-19 from each other in order to be safe, now (coronavirus) more than ever we need to stay socially pandemic, the connected. We are committed to providing Latrobe Health you with a range of activities and ideas to Assembly help you stay connected, engaged, and acknowledges that mentally and physically well during this this can be a time of fear, anxiety and worry. time. We welcome you to contact us with However, it is important to know that you any ideas, information or questions you may are not alone. have. You will find our contact details on the back of this booklet. The Latrobe Health Assembly is working alongside local and state governments, as Stay safe, stay connected and let’s look after well as health services to provide support each other. and care for our Latrobe Valley community during this time. Tanya Rong Chair Latrobe Health Assembly A key focus within the Latrobe Health Innovation Zone is to promote a caring, 03 5173 8400 resilient Latrobe Valley community. www.healthassembly.org.au 156 Commercial Rd, Morwell, VIC 3840 We have seen wonderful examples of www.facebook.com/latrobehealthassembly community kindness in the form of food [email protected] swaps, delivery of groceries, checking on your elderly neighbours and social catch ups on virtual platforms. We also understand that the amount and volume of information coming from many different sources can be confusing, and difficult to understand. That is why we have produced the second edition of this resource to assist you with accessing the local services or assistance that you need in the Latrobe Valley.
We recognise there is a lot of change at the moment; changes that are moving at a fast pace.. This is why we will also be uploading 03 5173 8400 www.healthassembly.org.au 156 Commercial Rd, Morwell, VIC 3840 www.facebook.com/latrobehealthassembly COVID [email protected] An initiative of the Latrobe Health Innovation Zone
In partnership with
DHHS Hotline19 If you suspect that you may 1800 675 398 have the coronavirus disease www.dhhs.vic.gov.au/coronavirus (COVID-19)