Toronto Community Services Resource Guide
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Please check our website at www.socialplanningtoronto.org for: Access to Services Without Fear Immigration Campaign • Multilingual versions of the guide • The online expanded version of the guide which includes detailed service provider information including: languages of services, hours of operation, services offered, program eligibility, etc. TTOORROONNTTOO • The most up-to-date version of the guide – The guide is a continuous work-in-progress. All changes, additions and updates are included in the online CCOOMMMMUUNNIITTYY expanded version of the guide and maintained for future printed editions. SSEERRVVIICCEESS RREESSOOUURRCCEE If your agency or organization is listed in this guide and you GGUUIIDDEE have changes you would like to report to us, or if you are an agency that works with non-status people and would like to be included in future editions or on our online version, please send your information to us at the Community Social Planning Council: [email protected] or 416-351-0095 ext 219 This book provides information about This guide includes service providers located in the city of Toronto. We have surveyed all of the agencies included in this community services in Toronto (not the GTA) guide to find out more about their work with people with less to people without immigration status. than full immigration status and their services. Questions included the type of work done with non-status people, language If you don’t have immigration status or are still waiting for a of service available, eligibility requirements, and under what Canadian immigration decision, there are places to get services circumstances a person’s name and status information was like schools, health care, dental care and legal advice in shared to others outside of the agency. Toronto. This guide is intended to help you find the available resources within the community. Though many of the agencies listed offer multiple services for clients, due to government funding criteria and guidelines, not all of their programs may be open to non-status people. Please contact the agencies directly if there is a certain service you require to find out if you are eligible. All of the agencies listed in this guide reported that they work with non-status immigrants and do keep their client’s Last updated: April 2007 identity and status confidential, except in situations where Canadian law requires otherwise. Such situations can include: Created by: • In cases where an agency worker believes that a child of Davenport Perth Neighbourhood Centre 1900 Davenport Road, Toronto, Ontario M6N 1B7 16 years and younger is being physically, sexually, or emotionally abused, neglected or exposed to family Telephone: 416-656-8025 Fax: 416-656-1264 Email: [email protected] violence, they are legally required to inform the Children’s Aid Society Website: www.dpnc.ca & • Agencies may have their files subpoenaed by a court of law Community Social Planning Council of Toronto • Health professionals are legally require to report any 2 Carlton Street, Suite 1001, Toronto, Ontario M5B 1J3 positive cases of sexually transmitted infections to Telephone: 416-351-0095 Fax: 416-351-0107 public health Email: [email protected] Website: www.socialplanningtoronto.org • In other instances, status information can be shared between agencies for referrals purposes, in order for the client to receive the most appropriate services possible. Agencies will sometimes ask for a client’s consent before sharing any personal information. All attempts were taken to make sure that information was as up For further information: to date and accurate as possible at the time of printing. However, we advise users of the guide to contact agencies directly to The Blue Book provides accurate, up-to-date information on confirm addresses, program and service information and hundreds of community and government services and organizational policies with respect to people with less than full organizations. The telephone number is 211 and you can also immigration status get this information online at www.211toronto.ca Note: We have worked with our partners and networks to create Settlement.org provides newcomers with information on job an extensive list of non-status service providers. However, it is resources, sponsorship, English as a Second Language, housing, likely that there are additional organizations that provide services health and much more. Their website is www.settlement.org to people will less than full immigration status in Toronto. If you are aware of any organizations that should be added to the guide, please contact us at: [email protected] or 416-351-0095 ext 219 Because of the collaboration of Davenport Perth Neighborhood Centre, some of the services listed are concentrated mainly within the west end of Toronto. Updated versions of the guide will Disclaimer: Inclusion of an organization and information include additional agencies and programs from across the city. about its programs and services in this guide does not imply endorsement by the creators of the guide, nor does exclusion All services listed in the guide are free of charge, unless indicate lack of endorsement. The guide is intended for otherwise specified. For more information on hours of information purposes only. operation, types of services offered, or any other details, please check the expanded online version of the resource guide at www.socialplanningtoronto.org or call the agency directly. INDEX EMERGENCY SERVICES Emergency Services………………………………… 2 Police, Fire, Ambulance 911 Emergency Shelters and Housing…………………… 3 *Please be aware that 911 operators will likely send police, fire and ambulance services to respond to any emergency. Health Counselling and Abuse………………………………. 4 care providers contacting 911 can request ‘ambulance only’ for Lesbian and Gay Counselling………………………….. 5 medical emergencies. 911 services are available in many different languages. As well, the Toronto Police Services Board Housing Help Centres…………………………...……. 6 has agreed to adopt a Don’t Ask, Don’t Tell policy, meaning an Community and Legal Services……………………….. 7 officer will not ask a person to divulge their immigration status, unless there is a good reason to do so. This policy, however, has Legal Information……………………………………... 10 yet to be implemented. Please visit the No One Is Illegal Your Rights as a Tenant………………………………. 11 website at http://toronto.nooneisillegal.org for updates. Drop-In and Parenting Centres………………………... 12 Children Emergency Hotlines Kids Help Phone line 1-800-668-6868 School for Children…………………………………….. 13 Adult Education………………………………………… 14 Distress Emergency Hotlines Distress Line 416-408-4357 Employment and Job Skills Training…………………… 15 Gerstein Centre 416-929-5200 Salvation Army Suicide Prevention & 416-285-0100 Workers’ Rights………………………………………… 16 Emergency Counselling Volunteering……………………………………………. 16 Immigration and Settlement Services……………………. 17 Emergency Shelter Hotlines Street Helpline 416-392-3777 Food Banks……………………………………………... 19 Health…………………………………………………… 21 Sexual Assault Hotlines Assaulted Women’s Helpline 416-863-0511 Prenatal Care……….……………………………….. 25 Sexual Health Clinics……….………………………. 26 Toronto Rape Crisis: Multicultural Women Against Rape Crisis Line: 416-597-8808 Dental Clinics…………………………………………… 28 Lost Canadian Identification…………………………… 29 Other Information Lines Community Information Toronto 211 Advocacy Centres……………………………………… 30 www.211Toronto.ca Municipal Services…………………………………….. 33 Birth Certificate (for Canadian-born children) 416-325-8305 1 2 EMERGENCY SHELTERS AND HOUSING COUNSELLING AND ABUSE Telephone interviews conducted by shelter staff are required to It is against the law for anyone to hit you. There are places that determine urgency. The Central Family Intake Line is a city you can call where you don't have to give your name and it is system that also conducts interviews to determine which shelter is completely confidential. However, if there is a reason to believe suitable for a person’s needs. Please be advised however that a child under the age of 16 is being sexually, physically, Central Intake is obligated to inform the Children’s Aid emotionally abused or has been exposed to family violence, Society if there is an incident of domestic abuse where there is agencies and workers are legally obligated to contact the a child of 16 years and under in the family. Children’s Aid Society. For this reason we suggest contacting one of these shelters Multicultural Women Against Rape 416-597-8808 directly: Services for anyone who has been raped, sexually assaulted or abused; women who have had unwanted sexual touching; incest Women survivors. Beatrice House 416-652-0077 Evangeline’s Residence 416-762-9636 Assaulted Women’s Helpline Fred Victor Centre Women’s Hostel 416-368-2642 The Assaulted Women’s Helpline is a 24-hour telephone and Society of St. Vincent de Paul 416-364-5577 TTY crisis line for all women who have experienced abuse. It The Redwood 416-533-8538 is free, confidential and anonymous and available in 154 Women and Children Interval House 416-924-1491 languages. They provide counseling, emotional support, safety Women’s Habitat of Etobicoke 416-252-5829 planning, information and referrals. They can help you look at your situation and explore the options available to you. Men and Women Heyworth House 416-691-0012 Crisis phone: 416-863-0511 TTY phone: 416-863-7868 Men Scott Mission 416-923-8872 Other Abuse Counselling Services Newcomer/Refugee Rexdale Women’s Centre 416-745-0062 Adam House 416-538-2836 23 Westmore Dr. Suite 400 Counselling and support groups available Sherbourne Health Centre 416-324-4180 333 Sherbourne St. *free services unless otherwise specified* *free services unless otherwise specified* 3 4 Stonegate Community Health Centre 416-231-7070 Lesbian and Gay Counselling cont’d… 150 Berry Rd (Stonegate Plaza), Etobicoke Support groups and counselling are available. Lesbian, Gay Bi Trans Youth Line Toll free: 1-800-268-9688 www.youthline.ca Local: 416-962-9688 West End Walk-In Counselling Centre 416-394-2424 ext. 34 21 Ascot Ave (and Dufferin) Sherbourne Health Centre 416-324-4180 Free - no appointment needed/Wednesdays 5 pm – 8 pm 333 Sherbourne St.