'Stabilitocracy' And/Or Radicalism ZAGREB BEOGRAD SARAJEVO Skopje Tirana

Total Page:16

File Type:pdf, Size:1020Kb

'Stabilitocracy' And/Or Radicalism ZAGREB BEOGRAD SARAJEVO Skopje Tirana Issue No 7 November 2019 SOUTHEASTERN EUROPE 'stabilitocracy' and/or radicalism ZAGREB BEOGRAD SARAJEVO SKOPJE TIRANA Heinrich-Böll-Stiftung Fostering democracy and upholding human rights, taking action to prevent the destruction of the global ecosystem, advancing equality between women and men, securing peace through conflict prevention in crisis zones, and defending the freedom of individuals against excessive state and economic power – these are the objectives that drive the ideas and actions of the Heinrich Böll Foundation. We maintain close ties to the German Green Party (Alliance 90/The Greens) and as a think tank for green visions and projects, we are part of an international net work encompassing well over 100 partner projects in approxi mately 60 countries. The Heinrich Böll Foundation works independently and nurtures a spirit of intellectual openness. We maintain a world wide network with currently 30 international offices. Our work in Albania, Bosnia and Herzegovina, and North Macedonia concentrates on the democratization process, political education, and environmental protection and sustainable development. We support and open public fora about topical and marginalized social-political issues and we enable networking of local and international actors close to the Green values. contents introduction 2 never-ending transition Srđan Dvornik 6 radicalisations. creating wars, for now without weapons Marion Kraske suffocated by stability 11 populism as business as (un)usual Zlatiborka Popov Momčinović 17 features of competitive authoritarian rule in the western Balkans Florian Bieber 23 illiberal tendencies in Croatia after Trump and Brexit Dario Čepo 28 the hidden radicalism of the ruling ideologies Nerzuk Ćurak radicalisation against external ‘others’ 34 between the humanitarian and the securitized approach to the refugee crisis in Croatia: is there an alternative to policies grounded in populism? Viktor Koska 40 a Croatian story: “an extraordinary EU Member” at the price of human rights Boris Pavelić perpetuating past wars 46 unrealised in the wars of the ‘90s, the idea of an all-Serb state is maintained by other means in peace Latinka Perović 53 revisionism in Croatia 1989-2019 Ivo Goldstein 59 the different faces of fascism Erich Rathfelder radicalisation and maintenance of power 63 the ‘stability’ of Albanian democracy without rule of law: political polarization, captured institutions and periodical crisis Arolda Elbasani 69 ‘fool’s gold’: the Macedonian journey from stabilitocracy to radicalization and back Biljana Vankovska 75 Europe’s longest-standing leader survives with Western support, while oppressively ruling the country Milka Tadić 79 stabilitocracy and political stability – a view from Serbia Vladimir Veljković 85 non-implementation of ECtHR and BH Constitutional Court decisions in the rule of law and policy context Dženana Karup Druško civil society vs establishment 90 another view – in the eye of the political storm. stabilo-radical rhapsody in Montenegro Damir Nikočević, Daliborka Uljarević 93 on the margins of political discourse Gresa Hasa 2 introduction never-ending transition introduction never-ending transition Srđan Dvornik In the wake of several recent ethnic inci- Thus, regardless of almost thirty dents that happened in Croatia, a well known representative of the minority whose years since the fall on undemo- members were attacked expressed a harsh cratic regimes, it seems that the critique of the political climate in which expected transition to democ- numerous expressions of intolerance by racy and free market economy prominent public figures sooner or later had in ‘western Balkans’ has become to result in insults, physical attacks and vio- lence. He expressed his concern that today’s a never-ending story. Societies Croatia could end up becoming similar to its are weak, pluralism develops alleged predecessor. His statement was met slowly and with great difficulties, with a new wave of intolerant responses. political elites still dominate, and Most of those who reacted recognised the economies are still dependent ‘predecessor’: the ‘Independent State of Croatia’ (NDH), the puppet state created by either on political authorities or the Nazis in the Second World War in the ter- on international companies. At ritories which nowadays belong to Bosnia- the same time, we witness to au- Herzegovina and Croatia. In the country thoritarianism, intolerance, more where extremists more or less overtly com- or less constant popular support memorate the quisling regime, and official institutions downplay its crimes while com- to the same political leaders memorating its soldiers and officials who or parties who get re-elected fell as victims of the victorious partisans, in spite of the poor economic and where it seems more important that and social performance of their the ‘NDH’ was a Croatian entity than that respective governments, and the it was a fascist-style regime, all of a sudden widespread corruption. everybody seemed hurt by the comparison between the contemporary Croatia and the regime which was defeated three quarters of a century ago. As though everybody sud- denly woke up from a nightmare and real- ised that the ‘Croat state’ from WW2 was really something to be ashamed of. Srđan Dvornik Sociologist, consultant, translater Zagreb never-ending transition introduction 3 This might be a symptom of the divided nity, and ethnic minorities are viewed with national ‘self’ of a nation guided by a dou- suspicion; the would-be guardians of stabil- ble ideology: on one hand, believing in its ity easily turn into investigators looking for unique ethno-national identity which must enemies (internal and external) and destroy- not be mixed with anyone else’s, in language, ing what little trust people might have devel- culture, economy, territory, and, of course, oped in each other and in the institutions sovereignty; on the other, proud of being that are supposed to be concerned with the fundamentally different from the primitive public good and equal rights for all. While ‘Balkans’, of having belonged to ‘Europe’ praising stability and boasting as its reputed from times immemorial. For household guarantors, they demonstrate how close purposes, we may have not entirely negative their societies are to its opposite, and how memories of the ‘NDH’, but if a representa- close their own methods are to something tive of a minority, a non-Croat, especially a generating instability and radicalism. representative whose words are noticed by Why is that? foreign media and politicians, makes such a Three decades after the symbolic begin- comparison, which immediately gets inter- ning of the democratisation of socialist preted as equalisation, we are offended. countries in central and eastern Europe, But what was more surprising was that marked by the fall of the Berlin wall, a even more ferocious reactions were pro- recent study found that significant portions voked by another statement by the same of these societies feel democracy is under person: that, by pursuing such ethnically threat. Two decades ago, various research- biased politics, Croatia turns from a fac- ers were publishing papers which argued tor of stability into a cause of instability in that democracy in European post-socialist the neighbouring region. Before that, one countries was consolidated. That meant was hardly aware that stability played such that, in the opinion of considerable parts a prominent role on the list of Croatian of these societies, democracy was “the only national priorities. But on a closer look, one game in town”. In other words, two or three quickly realises that all neighbouring coun- election cycles passed without crises or tries which share with Croatia the recent major conflicts; all the major political par- history of transition are highly sensitive to ties were ready to accept electoral defeat stability as a component of their interna- without putting into question the whole sys- tional reputation. tem of democratic representation. Mean- At the same time, however, these are while, most of these countries successfully the countries where, more often than not, completed the procedure of accession to changes of government after elections are the European Union and became members; followed by the vehement resistance of the conditions they had to meet additionally defeated side, be it by staged protests or by cemented democracy and the rule of law. physical violence. In this region there is no What happened in the meantime to loyalty or patriotism based on respect for the make democracy seem not so consolidated constitution and rule of law; instead, the pol- as twenty years ago is beyond the scope of ity is still equated with the ethnic commu- an introduction into this collection of arti- 4 introduction never-ending transition We also see waves of political mobilisation of ethnic nationalism, on the fertile soil of inter- or intra-state tensions (like those between Serbia and Kosovo, or entities and ethnic ‘communities’ in Bosnia and Hercegovina or Macedonia). Even the migrations of millions caused by wars, terror, cli- mate changes or famine provide a new occasion to spread fear of ‘others’, foreigners, people of different cultures… cles focused on developments in south- In the part of Europe stretching from eastern Europe. Suffice it to say that there Croatia to Albania (the so-called Western is less trust in the guarantees of the rule of Balkans) the post-socialist development was law, in information from public sources,
Recommended publications
  • CRITICAL THEORY and AUTHORITARIAN POPULISM Critical Theory and Authoritarian Populism
    CDSMS EDITED BY JEREMIAH MORELOCK CRITICAL THEORY AND AUTHORITARIAN POPULISM Critical Theory and Authoritarian Populism edited by Jeremiah Morelock Critical, Digital and Social Media Studies Series Editor: Christian Fuchs The peer-reviewed book series edited by Christian Fuchs publishes books that critically study the role of the internet and digital and social media in society. Titles analyse how power structures, digital capitalism, ideology and social struggles shape and are shaped by digital and social media. They use and develop critical theory discussing the political relevance and implications of studied topics. The series is a theoretical forum for in- ternet and social media research for books using methods and theories that challenge digital positivism; it also seeks to explore digital media ethics grounded in critical social theories and philosophy. Editorial Board Thomas Allmer, Mark Andrejevic, Miriyam Aouragh, Charles Brown, Eran Fisher, Peter Goodwin, Jonathan Hardy, Kylie Jarrett, Anastasia Kavada, Maria Michalis, Stefania Milan, Vincent Mosco, Jack Qiu, Jernej Amon Prodnik, Marisol Sandoval, Se- bastian Sevignani, Pieter Verdegem Published Critical Theory of Communication: New Readings of Lukács, Adorno, Marcuse, Honneth and Habermas in the Age of the Internet Christian Fuchs https://doi.org/10.16997/book1 Knowledge in the Age of Digital Capitalism: An Introduction to Cognitive Materialism Mariano Zukerfeld https://doi.org/10.16997/book3 Politicizing Digital Space: Theory, the Internet, and Renewing Democracy Trevor Garrison Smith https://doi.org/10.16997/book5 Capital, State, Empire: The New American Way of Digital Warfare Scott Timcke https://doi.org/10.16997/book6 The Spectacle 2.0: Reading Debord in the Context of Digital Capitalism Edited by Marco Briziarelli and Emiliana Armano https://doi.org/10.16997/book11 The Big Data Agenda: Data Ethics and Critical Data Studies Annika Richterich https://doi.org/10.16997/book14 Social Capital Online: Alienation and Accumulation Kane X.
    [Show full text]
  • Common Errors in English by Paul Brians [email protected]
    Common Errors in English by Paul Brians [email protected] http://www.wsu.edu/~brians/errors/ (Brownie points to anyone who catches inconsistencies between the main site and this version.) Note that italics are deliberately omitted on this page. What is an error in English? The concept of language errors is a fuzzy one. I'll leave to linguists the technical definitions. Here we're concerned only with deviations from the standard use of English as judged by sophisticated users such as professional writers, editors, teachers, and literate executives and personnel officers. The aim of this site is to help you avoid low grades, lost employment opportunities, lost business, and titters of amusement at the way you write or speak. But isn't one person's mistake another's standard usage? Often enough, but if your standard usage causes other people to consider you stupid or ignorant, you may want to consider changing it. You have the right to express yourself in any manner you please, but if you wish to communicate effectively you should use nonstandard English only when you intend to, rather than fall into it because you don't know any better. I'm learning English as a second language. Will this site help me improve my English? Very likely, though it's really aimed at the most common errors of native speakers. The errors others make in English differ according to the characteristics of their first languages. Speakers of other languages tend to make some specific errors that are uncommon among native speakers, so you may also want to consult sites dealing specifically with English as a second language (see http://www.cln.org/subjects/esl_cur.html and http://esl.about.com/education/adulted/esl/).
    [Show full text]
  • Structure, Determinants and Political Consequences
    Political Science Department Central European University Budapest Structure, Determinants and Political Consequences of Political Attitudes: Evidence from Serbia Doctoral Dissertation submitted in partial fulfillment for the degree of Doctor of Philosophy Central European University, Department of Political Science by Bojan Todosijević Supervisor: Professor Zsolt Enyedi June 25, 2005 I herby declare that this thesis contains no materials accepted for any other degrees in any other institutions. This thesis contains no materials previously written and/ published by another person, unless otherwise noted. __________________________ Bojan Todosijević ii Acknowledgements I wish to thank Zsolt Enyedi, Gábor Tóka, Bernhard Wessels, Kevin Deegan-Krause, Angela Pok, and James Wagner, for their academic and other help during the work on this research. I dedicate this dissertation to my wife Olja (although she deserves something better). Bojan Todosijević Tavankut iii Table of contents Acknowledgements ...........................................................................................................................iii List of Tables......................................................................................................................................1 List of Figures.....................................................................................................................................2 ABSTRACT...............................................................................................................................................3
    [Show full text]
  • Allies Not Adversaries: Teaching Collaboration to the Next
    Roger Williams University DOCS@RWU Feinstein Center for Pro Bono & Experiential Pro Bono Collaborative Staff ubP lications Learning 2008 Allies Not Adversaries: Teaching Collaboration to the Next Generation of Doctors and Lawyers to Address Social Inequality Elizabeth Tobin Tyler Roger Williams University School of Law Follow this and additional works at: http://docs.rwu.edu/law_feinstein_sp Part of the Bioethics and Medical Ethics Commons, Law Commons, and the Medical Education Commons Recommended Citation Tyler, Elizabeth Tobin, "Allies Not Adversaries: Teaching Collaboration to the Next Generation of Doctors and Lawyers to Address Social Inequality" (2008). Pro Bono Collaborative Staff Publications. Paper 1. http://docs.rwu.edu/law_feinstein_sp/1 This Article is brought to you for free and open access by the Feinstein Center for Pro Bono & Experiential Learning at DOCS@RWU. It has been accepted for inclusion in Pro Bono Collaborative Staff ubP lications by an authorized administrator of DOCS@RWU. For more information, please contact [email protected]. TOBIN TYLER [FINAL 2].DOC 9/20/2008 3:24 PM ALLIES NOT ADVERSARIES: TEACHING COLLABORATION TO THE NEXT GENERATION OF DOCTORS AND LAWYERS TO ADDRESS SOCIAL INEQUALITY ELIZABETH TOBIN TYLER* INTRODUCTION ―Medicolegal education in law and medical schools can give students a chance to discover ‗that the other group did not come congenitally equipped with either horns or pointed tails.‘‖1 Stories of the antagonism between doctors and lawyers are deeply embedded in American culture. A 2005 New Yorker cartoon jokes, ―Hippocrates off the record: First, treat no lawyers.‖2 The distrust and hostility are not new. A commentator noted in 1971: The problem presented is an atmosphere of distrust, fear and antagonism—not all of which is unfounded.
    [Show full text]
  • Great Meme War:” the Alt-Right and Its Multifarious Enemies
    Angles New Perspectives on the Anglophone World 10 | 2020 Creating the Enemy The “Great Meme War:” the Alt-Right and its Multifarious Enemies Maxime Dafaure Electronic version URL: http://journals.openedition.org/angles/369 ISSN: 2274-2042 Publisher Société des Anglicistes de l'Enseignement Supérieur Electronic reference Maxime Dafaure, « The “Great Meme War:” the Alt-Right and its Multifarious Enemies », Angles [Online], 10 | 2020, Online since 01 April 2020, connection on 28 July 2020. URL : http:// journals.openedition.org/angles/369 This text was automatically generated on 28 July 2020. Angles. New Perspectives on the Anglophone World is licensed under a Creative Commons Attribution- NonCommercial-ShareAlike 4.0 International License. The “Great Meme War:” the Alt-Right and its Multifarious Enemies 1 The “Great Meme War:” the Alt- Right and its Multifarious Enemies Maxime Dafaure Memes and the metapolitics of the alt-right 1 The alt-right has been a major actor of the online culture wars of the past few years. Since it came to prominence during the 2014 Gamergate controversy,1 this loosely- defined, puzzling movement has achieved mainstream recognition and has been the subject of discussion by journalists and scholars alike. Although the movement is notoriously difficult to define, a few overarching themes can be delineated: unequivocal rejections of immigration and multiculturalism among most, if not all, alt- right subgroups; an intense criticism of feminism, in particular within the manosphere community, which itself is divided into several clans with different goals and subcultures (men’s rights activists, Men Going Their Own Way, pick-up artists, incels).2 Demographically speaking, an overwhelming majority of alt-righters are white heterosexual males, one of the major social categories who feel dispossessed and resentful, as pointed out as early as in the mid-20th century by Daniel Bell, and more recently by Michael Kimmel (Angry White Men 2013) and Dick Howard (Les Ombres de l’Amérique 2017).
    [Show full text]
  • Perspectives on the Opioid Crisis and the Workforce
    Special Feature: Perspectives on the Opioid Crisis and the Workforce Reproduced with permission from Benefits Magazine, Volume 55, No. 7, July 2018, pages 28-33, published by the International Foundation of Employee Benefit Plans (www.ifebp.org), Brookfield, Wis. All rights reserved. Statements or opinions expressed in this article are those of the author and do not necessarily represent the views or positions of the International Foundation, its officers, directors or staff. No further transmission or electronic distribution of this MAGAZINE material is permitted. 28 benefits magazine july 2018 John S. Gaal, Ed.D., director of training and workforce development for the St. Louis– Kansas City Carpenters Regional Council, has spent the last two years researching the opioid crisis while he has seen its impact on the construction industry. Gaal offers his Perspectives on the Opioid own perspective on the matter and interviews four experts who recently participated in International Foundation panel discussions on opioids to get their views on how the opioid crisis started and efforts to treat and prevent the spread of opioid use disorder Crisis and the Workforce (OUD). John S. Gaal, Ed.D. John S. Gaal: As I’ve re- Hillbilly Elegy, refers to these phenom- Director of Training and searched the problem, ena as diseases of despair (Campbell, Workforce Development I’ve received input from 2017). St. Louis–Kansas City Carpenters a multitude of sources on Regional Council the opioids/heroin-relat- Mental Health, Chronic Pain St. Louis, Missouri ed crises. A recently re- and the Opioid Crisis [email protected] leased report from the state of Missouri Gaal: The opioids/heroin crisis has Joseph Ricciuti showed that nearly $13 billion per year negatively impacted people across all Co-Founder (approximately $35 million per day) spectrums within our communities.
    [Show full text]
  • An Unholy Alliance
    An Unholy Alliance The European Far Right and Putin’s Russia Antonis Klapsis Antonis Klapsis Antonis Credits Wilfried Martens Centre for European Studies Rue du Commerce 20 Brussels, BE 1000 The Wilfried Martens Centre for European Studies is the political foundation and think tank of the European People’s Party (EPP), dedicated to the promotion of Christian Democrat, conservative and like-minded political values. For more information please visit: www.martenscentre.eu Editor: Ingrid Habets, Research Officer, Martens Centre External editing: Communicative English bvba Layout and cover design: RARO S.L. Typesetting: Victoria Agency Printed in Belgium by Drukkerij Jo Vandenbulcke This publication receives funding from the European Parliament. © Wilfried Martens Centre for European Studies 2015 The European Parliament and the Wilfied Martens Centre for European Studies assume no responsibility for facts or opinions expressed in this publication or their subsequent use. Sole responsibility lies with the author of this publication. ISBN (to come) Table of Contents About us 04 About the author 06 Acknowledgements 08 Executive summary 10 Introduction 12 The ideological connection 16 Russia as a geopolitical alternative 24 Maintaining close contacts 32 Ukraine and Crimea 38 Exercising pressure from within 48 Conclusions 54 Policy recommendations 58 Bibliography 60 Keywords Far right – Political extremism – Russia – European Union – NATO – Anti-Americanism – Euroscepticism – Ukraine – Crimea – Populism About us Martens Centre profile The Wilfried Martens Centre for European Studies, established in 2007, is the political foundation and think tank of the European People’s Party (EPP). The Martens Centre embodies a pan-European mindset, promoting Christian Democrat, conservative and like-minded political values.
    [Show full text]
  • Post-Digital Cultures of the Far Right
    Maik Fielitz, Nick Thurston (eds.) Post-Digital Cultures of the Far Right Political Science | Volume 71 Maik Fielitz, Nick Thurston (eds.) Post-Digital Cultures of the Far Right Online Actions and Offline Consequences in Europe and the US With kind support of Bibliographic information published by the Deutsche Nationalbibliothek The Deutsche Nationalbibliothek lists this publication in the Deutsche Na- tionalbibliografie; detailed bibliographic data are available in the Internet at http://dnb.d-nb.de This work is licensed under the Creative Commons Attribution-NonCommercial-No- Derivatives 4.0 (BY-NC-ND) which means that the text may be used for non-commer- cial purposes, provided credit is given to the author. For details go to http://creativecommons.org/licenses/by-nc-nd/4.0/ To create an adaptation, translation, or derivative of the original work and for com- mercial use, further permission is required and can be obtained by contacting [email protected] Creative Commons license terms for re-use do not apply to any content (such as graphs, figures, photos, excerpts, etc.) not original to the Open Access publication and further permission may be required from the rights holder. The obligation to research and clear permission lies solely with the party re-using the material. © 2019 transcript Verlag, Bielefeld Cover layout: Kordula Röckenhaus, Bielefeld Typeset by Alexander Masch, Bielefeld Printed by Majuskel Medienproduktion GmbH, Wetzlar Print-ISBN 978-3-8376-4670-2 PDF-ISBN 978-3-8394-4670-6 https://doi.org/10.14361/9783839446706 Contents Introduction | 7 Stephen Albrecht, Maik Fielitz and Nick Thurston ANALYZING Understanding the Alt-Right.
    [Show full text]
  • Ethics of Resource Allocation and Human Rights
    Ethics of Resource Allocation and Human Rights Professionalism and Patient Safety 2017 Please look through the slides prior to the session and come prepared to ask questions or clarifications 2 Ethics Is the right course of action always obvious? Action or decision should withstand criticism; i.e., the reasoning process Aristotle – Character and Reasoning 10-Feb-17 © The University of Sheffield Decisions that 3 withstand criticism • Valid arguments – premises lead logically to the conclusion so if the premises are true, then the conclusion must be true. • Avoiding logical fallacy – a mistake in the logical relation between an argument’s conclusion and its premises; e.g., bifurcation – claiming that only two alternatives exist (Richard Cooper’s phase 1 Lecture on Philosophical bases….) 10-Feb-17 © The University of Sheffield 4 • Is Principlism alone adequate? • Consequentialism • Casuistry? – extracting theoretical rules from specific instances, interpretation of ethical principles or cases…. • Deontology • Virtue • Care Ethics 10-Feb-17 © The University of Sheffield 5 Breast cancer mum back in High Court for Herceptin battle Free IVF care 'denied to many' Secret NHS plan to ration patient care Cancer victim denied life-prolonging drugs on NHS is given hope with £10,000 anonymous donation 10-Feb-17 © The University of Sheffield Learning outcomes 6 • An understanding of • the key ethical theories of resource allocation • the challenges of ‘individual responsibility’ in distributive justice; and relevance of human rights to resource allocation • the factors that may form a part in the decision making models in distributive justice • And develop awareness of topical issues around resource allocation 10-Feb-17 © The University of Sheffield 7 Rationing needs have increased because.
    [Show full text]
  • Pride & Politics Summary Report
    PRIDE & POLITICS SUMMARY REPORT Created for Calgary Pride by The Dept of Words & Deeds February 28, 2020 CONTENTS Engaging Politics................................................................................................1 Red Light/Green Light......................................................................................2 No restrictions.......................................................................................2 By Invitation from community groups..............................................3 Juried Process........................................................................................4 Written Remarks................................................................................................5 Weighing Considerations ................................................................................6 Pride as Carrot or Stick.........................................................................6 Individual vs Group................................................................................6 Protecting the Vulnerable vs Everyone Belongs..................................7 The Risk of Public Platform vs the Wrath of Public Judgement.......7 Respecting Difference & Building Trust..........................................................7 Analysis and Recommendations......................................................................8 Recommendations................................................................................8 Next Steps..............................................................................................9
    [Show full text]
  • Morrison Mailbox Minutes Town of Morrison, Brown County, Wisconsin from OUR TOWN CHAIRMAN Welcome Morrison Residents! Action
    Town Board Meeting Plan Commission Dates: Meeting Dates: April 14 April 9 April 21—Annual Electors Meeting May 14 May 12 June 11 June 9 www.townofmorrison.org Meetings are held in the Meetings are usually [email protected] Town Hall. (Dates are held at 7pm in the subject to change.) Town Hall. (Dates/times are subject to change.) March 2015 2015, Issue 1 Population: 1591 Morrison Mailbox Minutes Town of Morrison, Brown County, Wisconsin FROM OUR TOWN CHAIRMAN Welcome Morrison residents! action. Feel free to call with questions and routes to be Hopefully as you read this, spring will be on its way, taken in the Town of Morrison. Everyone working along with all the activity that goes with it. For some of together as a team, along with a game plan, will keep our you, it will be a time for spring cleaning and planning a community a great place to work and live. garden. The farmers will be preparing for spring work One final note, I will no longer be Town Chairman which includes hauling out nutrients stored over the after the upcoming election. I decided that with personal winter and preparing the fields for planting. The Town commitments and not being able to give to the Town the Board will be busy surveying our roads to determine time required for the position, the chair would be better which ones will need the most attention. Hopefully served by someone new. The Town has been through with fuel prices down somewhat we will be able to some turbulent times in the past few years.
    [Show full text]
  • Crucial Confrontations: Tools for Resolving Broken Promises
    Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler ISBN:0071446524 McGraw-Hill © 2005 (284 pages) Use this book to learn how to step up to failed promises and deal with them in a way that both solves the problem and saves relationships. Table of Contents Crucial Confrontations—Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior Foreword Prefac - A Note to Our Readers e Introd - What’s a Crucial Confrontation? And Who Cares? uction Part One - Work on Me First—What to Do before a Crucial Confrontation Chapt - Choose What and If—How to Know What Crucial Confrontation to Hold and If You Should er 1 Hold It Chapt - Master My Stories—How to Get Your Head Right before Opening Your Mouth er 2 Part Two - Confront with Safety—What to Do during a Crucial Confrontation Chapt - Describe the Gap—How to Start a Crucial Confrontation er 3 Chapt - Make It Motivating—How to Help Others Want to Take Action er 4 Chapt - Make It Easy—How to Make Keeping Commitments (Almost) Painless er 5 Chapt - Stay Focused and Flexible—What to Do When Others Get Sidetracked, Scream, or Sulk er 6 Chapt - Agree on a Plan and Follow Up—How to Gain Commitment and Move to Action er 7 Part Three - Move to Action—What to Do after a Crucial Confrontation Chapt - Put It All Together—How to Solve Big, Sticky, Complicated Problems er 8 Chapt - The Twelve “Yeah-Buts”—How to Deal with the Truly Tough er 9 Appen - Where Do You Stand?—A Self-Assessment for Measuring Your Crucial Confrontation Skills dix A Appen - Six-Source Diagnostic Questions—The Six-Source Model dix B Appen - When Things Go Right dix C Appendix D Notes Index List of Sidebars Page 1 Back Cover Behind the problems that routinely plague families, teams, and organizations are individuals who either can’t or won’t deal with failed promises.
    [Show full text]