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Frontier Communications 1500 Maccorkle Ave., S.E JOSEPH J. STARSICK, JR. Associate General Counsel Frontier Communications 1500 MacCorkle Ave., S.E. Charleston, West Virginia 25396 Frontier (304) 344-7644 BUSINESS EDGE’ JosephStarsick @FTR.com August 27,20 18 Via Hand Delivery Ingrid Ferrell Executive Secretary Public Service Commission 201 Brooks Street Charleston, West Virginia 25323 Re: Case No. 18-0291-T-P, Confidential Information Dear Ms. Ferrell: It has come to our attention that we inadvertently filed confidential information with Frontier West Virginia Inc.’s and Frontier Communications of West Virginia’s Responses to Second Set of Interrogatories, Data Request or Requests for Information By the Staff of the Public Service Commission in the referenced matter. We respectfully request that the version on the Commission’s website be removed immediately. A new, public version is enclosed, and the confidential version is submitted under seal. I am immediately contacting counsel for the other parties. We also will file a motion for a protective order in the usual manner. Thank you for your attention to this matter. Sincerely, Joseph J. Starsick, Jr. (State Bar No. 3576) J JSj r/sc Enclosure cc: Lisa Bouvette, Esq., Staff Vincent Trivelli, Esq., CWA Angie McCall, Frontier PUBLIC VERSION PUBLIC SERVICE COMMISSION OF WEST VIRGINIA CHARLESTON CASE NO. 18-0291-T-P FRONTIER WEST VIRGINIA INC. AND CITIZENS TELECOMMUNICATIONS COMPANY WEST VIRGINIA DBA FRONTIER COMMUNICATIONS OF WEST VIRGINIA FRONTIER WEST VIRGINIA INC.’S AND FRONTIER COMMUNICATIONS OF WEST VIRGINA’S RESPONSES TO SECOND SET OF INTERROGATORIES, DATA REQUEST OR REQUESTS FOR INFORMATION BY THE STAFF OF THE PUBLIC SERVICE COMMISSION OF WEST VIRGINIA Frontier West Virginia Inc. and Citizens Telecommunications Company of West Virginia d/b/a Frontier Communications of West Virginia (individually and collectively, “Frontier”) hereby respond to the Staff‘s Second Requests for Information pursuant to Commission’s Rules of Practice and Procedure, 150 C.S.R. 8 13.6. Frontier has made a reasonable and good faith attempt to answer all of the Requests fully without objection, but reserves any and all objections permitted by or consistent with the Commission’s Rules of Practice and Procedure should the Staff unexpectedly find the responses provided somehow to be insufficient. FRONTIER WEST VIRGINIA INC. AND CITIZENS TELECOMMUNICATION COMPANY OF WEST VIRGINIA D/B/A FRONTER COMMUNICATIONS OF WEST VIRGINIA By counsel, -1 Jogph J. Starsick, Jr. (WV State Bar #3576) Associate General Counsel Frontier Communications 1500 MacCorkle Avenue, S .E. Charleston, West Virginia 253 14 (304) 344-7644 Joseph. Starsick @ FTR.com STAFF OF THE PUBLIC SERVICE COMMISSION OF WEST VIRGINlA SECOND REQUEST FOR INFORMATION FRONTIER WEST VIRGINIA INC. AND CITIZENS TELECOMMUNICATIONS COMPANY OF WEST VIRGINIA dba FRONTIER COMMUNICATIONS OF WEST VIRGINIA CASE NO. 18-0291 -T-C 1. Is the Company aware of an outage issue in the Frame, West Virginia Area? Response: Yes, a large cable fire in Elkview did extensive damage to Frontier fiber and cable facilities, which caused an extended outage in the Frame area. For reference, a map of the Elkview and Frame area is attached as Exhibit R2.1. Exhibit R2.1 r7Elkview . co A STAFF OF THE PUBLIC SERVICE COMMISSION OF WEST VIRGINIA SECOND REQUEST FOR INFORMATION FRONTIER WEST VIRGINIA INC. AND CITIZENS TELECOMMUNICATIONS COMPANY OF WEST VIRGINIA dba FRONTIER COMMUNICATIONS OF WEST VIRGINIA CASE NO. 18-0291 -T-C 2. If the Company is aware of the issue, state with specificity what steps the Company is taking to resolve the issue. Response: Following the fire, Frontier had to replace and re-splice the burned cable, which included major telephone cable facilities feeding various parts of the Elkview exchange, including Frame. Frontier then had to cut over and move customers on Frame Road off of the copper-fed system that was damaged by the cable fire and on to a new fiber optic-fed remote system. The entire complicated process of repairs and related work in the area took approximately four weeks. For further details, see the response to Data Request No. 3. STAFF OF THE PUBLIC SERVICE COMMISSION OF WEST VIRGINIA SECOND REQUEST FOR INFORMATION FRONTIER WEST VIRGINIA INC. AND CITIZENS TELECOMMUNICATIONS COMPANY OF WEST VIRGINIA dba FRONTIER COMMUNICATIONS OF WEST VIRGINIA CASE NO. 18-0291-T-C 3. State with specificity the cause of the widespread outage in the Frame, West Virginia area? Response: a The telephone facilities serving the Frame area were connected to the Elkview central office (CO) by copper T- 1 cables that crossed from the CO underneath the Elk River to the hillside on the west side of the river, then ran north along US 119, and then followed Frame Road north approximately 4 miles to the Subscriber Line Carrier (SLC) facilities in the Frame Road remote. a On June 16 a tree fell thru a power line on a steep hillside along Elk River Rd (US 119) across from the Elk Shopping Plaza and Smith’s Grocery store. The poles supporting the power lines also supported cable TV and telephone cables. a The power line caught on fire and burned major telephone cable facilities feeding various parts of the Elkview exchange, including Frame, as well as exchanges adjacent to Elkview. These facilities included: o A 72 strand and a 216 strand fiber optic interoffice cable; o A 1200 pair pulp paper insulated copper cable; o A 900 pair polyethylene insulated copper (PIC) cable; o A 400 pair PIC cable; and o 600 pair and 300 pair PIC cable stubs. a As a result of this accident, telephone service to the Frame area was severed. a The damage to the telephone cable facilities was located on top of a steep cliff, west of and approximately 50 feet above US 119. All repair materials had to be winched up the cliff with a chain. a Before repairs to telephone facilities could begin, the fire department had to finish with their work extinguishing the fire. Then the power company had to complete their work restoring poles and electrical cables. Then the cable television company had to repair and replace their cables. Only then could repairs on Frontier’s telephone facilities begin. a Once repairs began, it took 25 hours to replace and restore the fiber-optic interoffice cables. However, it took Frontier construction technicians roughly 2 weeks to replace and splice in the new copper cables: o The 1200 pair pulp paper insulated copper cable and the 900 pair and 400 pair PIC cables were replaced with a 2700 pair PIC cable; o The 600 pair and 300 pair PIC cable stubs were replaced with a 600 pair PIC cable stub; and o Two new 900 pair PIC cable stubs were placed to tie back into the existing cable because of the multiple splices. STAFF OF THE PUBLIC SERVICE COMMISSION OF WEST VIRGINIA SECOND REQUEST FOR INFORMATION FRONTIER WEST VIRGINIA INC. AND CITIZENS TELECOMMUNICATIONS COMPANY OF WEST VIRGINIA dba FRONTIER COMMUNICATIONS OF WEST VIRGINIA CASE NO. 18-029 1-T-C o Many of the damaged copper cables did not contain color-coded pairs and had to be spliced using the laborious process known as “toning.” This requires a technician at each end of the cable being spliced to verify that the correct pair is being connected and to manually place color identification on that pair. After the main cables were replaced and spliced, technicians started restoring the T-1’s feeding the Frame Rd remote. Unfortunately, this process caused equipment in the Elkview CO to begin smoking and popping fuses. It was determined that the equipment in the CO supporting the Frame Road remote had sustained damage from a voltage surge related to the damage to the power line serving the CO. Technicians tried to restore this CO equipment, but were unsuccessful in doing so. After weighing different repair and restoral options, the decision was made to restore the service in Frame by accelerating construction of a fiber optic-fed remote system for the Frame area. Construction on this new system had already begun, but it was far from ready for service. A substantial amount of work was left to perform to get service working on this new system. o Previously existing fiber optic cable had to be connected to new TA5000 switching equipment which was placed in the Frame Road remote. o After the new switching equipment was connected, it had to go through multiple mapping and assignment processes to be integrated into Frontier’s switching landscape. o Once the new fiber trunks and switching equipment were in place and integrated, customer loops in the Frame area had to be moved to the new facilities . 0 While this repair work at the Frame Road remote was ongoing, other service issues arose in the Elkview area which caused more outages, strained available resources, and delayed the final repair to the Frame Road remote. o There was an additional outage to a major fiber trunk which affected Elkview and surrounding exchanges. o There were multiple widespread commercial power outages in the Elkview area which caused switches in other remotes to fail after the batteries in the remotes were exhausted. o The Longridge remote is located further out Frame Road, beyond the Frame remote, and also serves part of the Frame area. As a result of commercial electric power voltage surges and fluctuations, the Longridge remote became unstable throughout the repair period. Frontier had to STAFF OF THE PUBLIC SERVICE COMMISSION OF WEST VIRGINIA SECOND REQUEST FOR INFORMATION FRONTIER WEST VIRGINIA INC. AND CITIZENS TELECOMMUNICATIONS COMPANY OF WEST VIRGINIA dba FRONTIER COMMUNICATIONS OF WEST VIRGINIA CASE NO. 18-0291-T-C replace the rectifier and optics card in the Longridge remote, and it is now stable.
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