Queens Zoo Extended Care Program
On behalf of the Wildlife Conservation Society Education Department, welcome to the Queens Zoo’s Summer Camp Extended Care program! We are thrilled that your child will be joining us for an extension program of summer camp. By now you should have received your confirmation email and ticket from [email protected]. If you have not received your ticket please email the Registrars at [email protected].
Here are a number of policies and procedures that we would like you to take note of. Please take the time to read through all of this information to ensure that you are fully prepared for the program. Don’t hesitate to call us at 800-433-4149 or email us at [email protected] with any questions.
BEFORE THE PROGRAM: Please notify us if your child is unable to attend on any given day. Please call 800-433- 4149 to do so. Due to the unique nature of this class, we cannot provide make- up sessions.
If your child has special needs (dietary, allergy, behavioral, physical, etc.) please notify us in advance. We want your child to have the best experience possible and can only do this if we know the unique needs of your child!
Please note that we need a minimum number of participants to host extended care. Queens Zoo has the right to cancel extended care 4 weeks prior to the program if we do not have enough participants.
PROGRAM DETAILS: Campers will be escorted to the Education Center (on the Farm) at the conclusion of their regular camp day to join other extended day campers. We will provide nut-free snacks for campers around 4pm. If your camper has dietary restrictions, please let us know ahead of time. You are also invited to provide snack for your camper as well. Your child can be picked up any time after 3:00 pm but we require that you let us know the expected pick-up time. Please note that whoever picks up your child must
Queens Zoo 53-51 111th Street Corona, New York 11368 P: 800.433.4149F:718.365.3300 Email: [email protected] 1
be listed on the Camper Pick-Up form that you submitted at the beginning of camp. Any changes must be made in advance of pick up. After 5:00 pm, the zoo is officially closed. Security Staff will allow you into the zoo to pick up your child. The gates of the zoo are locked at 5:30. If for unforeseen circumstances you are later than 5:30, you must call the office at 718-271-7045 and let us know. There is a $45.00 late for any late pick-up after 5:30.
CANCELLATION POLICY:
All cancellations must be submitted via email to [email protected]. Please state the child’s name, camp session, date, and the reason for the refund request. Each change to the original registration is subject to a $50.00 administrative fee. Notice and refund amounts:
o If your request is received at least four (4) weeks prior to the camp start date, a full refund will be issued, less the $50.00 administrative fee.
o If your request is received between two (2) and four (4) weeks prior to the camp start date, a 50% refund will be issued.
o If your request is received within two (2) weeks of the camp start date, no refund will be issued unless we are able to fill your spot from our waitlist. A 50% refund may be issued if we are able to fill your spot from our waitlist. *Please note that existence of a waitlist does not guarantee that your spot will be filled.*
Camp Registrations are non-transferrable. There are no refunds if your child is sick and misses camp during the program. If your child is dismissed from the program due to behavioral issues, you will not be granted a refund and your child will not be allowed to return to camp.
We look forward to seeing you soon!
Queens Zoo 53-51 111th Street Corona, New York 11368 P: 800.433.4149F:718.365.3300 Email: [email protected] 2