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TCHHS Workforce Strategy and Action Plan

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TCHHS Workforce Strategy and Action Plan Workforce Strategy Building our Workforce to deliver Quality Healthcare Review 2015 - 2019 Under Printed copies are uncontrolled Effective from: 13 December 2018 Review date: 30 June 2019 Version: 1.1 TCHHS-CORP-HR-STRAT-0447 Table of contents 1. Introduction....................................................................................................... 3 2. Vision and Values ............................................................................................. 4 3. Workforce Planning and Development Framework ........................................... 5 4. Purpose of the TCHHS Workforce Plan ............................................................. 5 5. Overview of Torres and Cape Hospital and Health Service ............................. 6 6. TCHHS Workforce Demographics ................................................................... 10 6.1 Historical Overview of TCHHS Workforce ................................................................. 10 6.2 Current Overview of TCHHS Workforce ..................................................................... 10 6.3 Workforce Diversity ................................................................................................... 10 7. Our Challenges ................................................................................................ 12 8. TCHHS Workforce Strategy and Action Plan .................................................. 13 8.1 Principles of the Workforce Strategy ........................................................................ 14 9. Workforce Action Plan .................................................................................... 15 Domain 1 – Forward planning and workforce design ...................................................... 15 Domain 2 – Healthy organisation and workforce culture ................................................ 16 Domain 3 – Workforce capability ..................................................................................... 17 Domain 4 – Workforce sustainability ................................................................Review ............... 18 Domain 5 – Organisational governance and workforce accountability .......................... 19 10. Resources ....................................................................................................... 19 11. Evaluation ....................................................................................................... 20 12. Approval .......................................................................................................... 20 13. Effective Dates ................................................................................................ 20 14. Version Control ............................................................................................... 20 Under Page 2 of 20 1. Introduction On 1 July 2014 Cape York Hospital and Health Service (CYHHS) and Torres Strait - Northern Peninsula Hospital and Health Service (TSNPHHS) merged to form the Torres and Cape Hospital and Health Service (TCHHS). The new HHS delivers health services to approximately 25,500 people across an area of about 180,000 square kilometres, including the 18 populated Torres Strait islands. Those services are provided through two hospitals, one multi-purpose health service, 1 integrated health service and 31 primary health care centres. TCHHS is an independent statutory body governed by a single Board, and managed from hubs in Weipa, Cairns, Cooktown and Thursday Island. It builds on the strengths of the two legacy HHSs to create a single organisation with greater reach, flexibility, and capability (TCHHS Strategic Plan 2014-2018). Workforce sustainability is a core focus for TCHHS. Substantial population growth is expected, an ageing workforce and growing community diversity all play a part in how the organisation will continue to deliver services. TCHHS Workforce Strategy will assist the organisation to shape and structure the workforce in order to achieve sufficient workforce capability and capacity in service delivery. Alignment with the overarching strategic direction along with National, State and Departmental business and workforce planning initiatives will support andReview be reflected within internal workforce planning functions and management plans. “We are committed to strengthening our public health system through the delivery of high quality, safe and sustainable health care that meet the needs of our local communities” Under Page 3 of 20 2. Vision and Values Queensland Health Vision and Values Torres and Cape Hospital and Health Service Vision and Values Vision Healthcare that Queenslanders value. Vision To provide high quality health care delivering measurable improvements in the health of people in the communities of Torres Strait and Cape York. Purpose To provide leadership and direction for the health Purpose sector, and create an environment that encourages To: innovation and improvement in the delivery of • Respect Aboriginal and Torres Strait Islander health services. cultures; • Work in partnership with communities and other organisations; and • Lead high quality, innovative and effective Values remote health services. • Customers first • Ideas into action Objectives • Unleash potential To ensure that communities across far north • Be courageous, and Queensland are strong and healthy, the TCHHS will • Empower people focus on achieving the following objectives: Review1. Consistently provide safe patient focused health care services for Torres Strait and Cape York communities; 2. Provide innovative and effective healthcare focusing specifically on the cultural, social and health needs of Torres Strait and Cape York communities; 3. Build, strengthen and maintain relationships with key service partners to enable integrated service delivery throughout the local Under community; and 4. Develop and empower our workforce to ensure staff are both capable and focused on meeting service and community needs. Torres and Cape Hospital and Health Service Workforce Vision TCHHS will become a leader in Australian rural and remote healthcare by building a motivated and professional workforce to meet existing community healthcare needs, while also developing workforce capabilities and attracting new staff to meet the future healthcare needs of Far North Queenslanders. Page 4 of 20 3. Workforce Planning and Development Framework We strive for excellence across the workforce continuum: through planning, managing and developing our workforce (from hiring staff, developing their professional and personal skills, through to planning for their retirement or separation). Source: Queensland Health – Office of Rural & Remote Health: Rural & Remote Health Workforce Plan 2009-13 (Also quoted in Cairns & Hinterland Health Service District Strategic Workforce Plan 2012-14). Review 4. Purpose of the TCHHS Workforce Plan Workforce planning is the process by which we identify gaps between our current and future workforce needs, and also identify solutions (or actions), developed in line with TCHHS’s strategic vision and priorities, all designed for delivering quality health outcomes for Torres and Cape communities. Workforce planningUnder is the tool that will enable TCHHS to link its business strategy with having the right people with the right skills in the right place at the right time. This will ensure first class health services to Far North Queenslanders. The purpose of the TCHHS Workforce Strategy is to: • Provide an understanding of the current workforce profile and future workforce projections; and • Identify risks that impact upon TCHHS workforce. Page 5 of 20 5. Overview of Torres and Cape Hospital and Health Service The Torres and Cape Hospital and Health Service (TCHHS) is the most northerly of Queensland’s Hospital and Health Services. It takes in the vast and culturally rich regions of the Torres Strait Islands, which extend south from the international border with Papua New Guinea, to the Northern Peninsula and majority of Cape York. TCHHS serves a population of approximately 25,500 people. It is one of Queensland’s most demographically diverse areas of which 63.7% identify as Aboriginal/Torres Strait Islander. Approximately 50 % of people speak a language other than English at home. In addition to the resident population, TCHHS provides some emergency services to the coastal people of the Western Province of Papua New Guinea. Review Under Page 6 of 20 Review The majority of corporate functions for TCHHS are based in Cairns. 5.1 TCHHSUnder has four major health facilities • Thursday Island Hospital • Bamaga Hospital • Cooktown Multipurpose Health Service • Weipa Integrated Health Service Page 7 of 20 5.2 There are Primary Health Care Centres in the following areas Western Sector Northern Sector • New Mapoon • Aurukun • Badu Island • Saibai Island • Kowanyama • Bamaga • Seisia • Mapoon • Boigu Island • St Pauls • Napranum • Coconut Island • Stephen Island • Pormpuraaw • Darnley Island • Thursday Island • Dauan Island • Umagico Eastern Sector • Horn Island • Warraber Island • Coen • Injinoo • Yam Island • Hope Vale • Kubin • Yorke Island • Laura • Mabuiag Island • Lockhart River • Murray Island • Wujal Wujal 5.3 Torres Strait and Cape York Population Information TCHHS provides services to people living in more Local Government Areas (LGA’s) than any other HHS in Queensland (Aurukun Shire Council, Cook Shire Council, Hope Vale Shire Council, Northern Peninsula Area Regional Council, Pormpuraaw Shire Council, Torres Shire
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