The Academy for Healthcare Leadership Advancement FALL 2021 | Fully Virtual Event

The Academy for Healthcare Leadership Advancement FALL 2021 | Fully virtual event

A partnership with Cornell External Education

This educational activity is jointly provided by AXIS Medical Education and Healthcare Association of New York State. The Academy for Healthcare Virtual program dates Sept. 12 – 14 Leadership Advancement Opening sessions Sept. 21 – Oct. 19 FALL 2021 | Fully virtual event Weekly webinars

Nov. 3 – 5 Closing sessions

The American healthcare system is experiencing unprecedented change, redefining how Who should care is delivered. In this evolving environment, organizations need innovative leaders with strong decision-making skills, techniques and strategies to successfully evolve.

attend To help healthcare organizations advance their leadership capabilities, HANYS and Cornell External Education are teaming up to offer The Academy for Healthcare Leadership Healthcare management professionals Advancement. seeking leadership advancement or recently assuming a leadership role, The Academy combines HANYS’ nationally recognized data analytics excellence and including: in-depth healthcare system knowledge with the executive education and business expertise of Cornell External Education — the organizational solutions entity of Cornell University, one • Quality management executives of the nation’s premiere universities and business schools. • Medical staff directors • Emergency department directors Through The Academy, healthcare professionals gain focused insight on currently pressing healthcare issues, data analytics and cutting-edge business leadership strategies. The • Nursing administrators seven-week Cornell certificate virtual program provides healthcare professionals with the • Nursing directors skills, knowledge and expertise to effectively lead their organizations in today’s complex and • Laboratory service directors changing healthcare environment. • Radiology service directors Redesigned to a fully virtual format, Academy participants are given many opportunities • Managed care directors to exchange ideas and network with their colleagues in a variety of interactive and • Reimbursement directors engaging sessions. • Planning and development professionals As fiscal, regulatory and quality pressures mount for healthcare providers, chief executives • Information technology professionals should consider The Academy as a key element of their organizational development and • Human resources professionals workforce planning for leaders. • Community health coordinators • Chief executive officers • Chief operating officers • Chief financial officers • Chief medical officers • Chief nursing officers M. Beatrice Grause, RN, JD Elizabeth A. Mannix, PhD President Ann Whitney Olin Professor of Management • Chief information officers HANYS SC Johnson Graduate School of Management, Cornell University

1 The Academy for Healthcare Leadership Advancement | FALL 2021 | Virtual event © 2021 Healthcare Association of New York State, Inc. Program Features The Academy for Healthcare Leadership Advancement offers you the opportunity to:

1 2 3 4 5 engage with a one-of- develop a capstone advance your develop leadership network with peers a-kind curriculum that project plan based on professional career skills that will and colleagues from packages foundational a real-time challenge; by earning a program help advance your across the nation. leadership skills with certificate from organization’s targeted healthcare Cornell University; mission; and issues, delivered by world-class faculty;

Learning Objectives Attendees of The Academy will gain knowledge and insight in the following areas:

• identify best practices for clinicians and administrators in • identify key strategic issues in healthcare information healthcare organizations to motivate, engage and inspire; technology and risks and approaches to healthcare IT safety;

• discuss smart collaborating, “leading alongside," decision- • describe how developing and investing in your workforce fulfills making and executing; an organization’s mission and drives positive patient outcomes;

• plan how to get the best out of your direct reports, teams and • review the critical thinking challenges faced by doctors, nurses peers in a variety of scenarios, including situations of conflict and other healthcare decision makers, and provide frameworks and difference of opinion; for high quality strategic decision making;

• analyze financial statements using real world healthcare • examine your personal tendencies in the face of conflict and examples and cases; examine effective strategies for engaging more effectively with patients, clinicians, administrators and external providers; • define a business strategy and identify common traps in development and execution of that strategy; • explore strategies employed by healthcare leaders to address pressing issues while sustaining their organizations’ mission; • outline how marketing strategy and analysis can help reduce risk and improve hospital leader decision-making and • prepare a facility-specific action plan to improve patient implementation; satisfaction, reduce cost or enhance population health initiatives; and • review the current healthcare landscape, quality and patient safety concepts and new payment models and their implications • demonstrate the essentials of working collaboratively with a for those in leadership roles; cross-functional team within a clinical healthcare setting.

Sunday, Sept. 12 Tuesday, Sept. 14

10 a.m. – 2 p.m. (Lunch noon – 12:30 p.m.) 9 a.m. – 12:30 p.m. Leading with Purpose Building Financial Acumen Elizabeth A. “Beta” Mannix, PhD, Ann Whitney Olin Professor Non-CME/CNE-certified session of Management, SC Johnson Graduate School of Management, Drew David Pascarella, Associate Dean for MBA programs, Cornell University Rempe Wilson Distinguished Lecturer, Senior Lecturer of Finance, A growing body of evidence demonstrates that both individuals SC Johnson Graduate School of Management, Cornell University and organizations who operate in a genuinely purpose-driven When you make decisions without financial skills you are unable manner have a sustained advantage. Purpose-driven leaders to evaluate the impact of your decisions on the well-being turn challenges into opportunities, are resilient and focused and of the organization. All members of healthcare organizations lead with influence, confidence and humility. No one doubts — administrative and clinical roles — must have a basic we are at an inflection point in healthcare with issues such as understanding of the organization’s financial drivers. In the first physician and nurse burnout, time and performance pressures, half of our session we’ll focus on understanding and analyzing fast-paced technological changes, increased telehealth financial statements. Participants will assess the financial state demands and patient-centricity at the forefront. Moving forward of affairs of a healthcare business by reviewing and analyzing and taking on the challenges to thrive as leaders in the current their income statement, cash flow and balance sheet. Then environment will take both vision and clarity. we’ll shift to understanding and estimating shareholder value. In this session, we will draw from work across the social Participants will be introduced to valuation methodologies and sciences to articulate each participant’s core values and will learn how to apply these techniques to estimate the value purpose, and link those to their impact on key performance of a range of healthcare companies and to better understand outcomes across the organization. We will continue this work in the key drivers behind that value. a second session when we connect leadership and purpose to how to motivate, engage and move others toward your vision. 12:30 – 1:15 p.m. Lunch Monday, Sept. 13 1:15 – 1:45 p.m. Capstone discussion/Orientation 9 a.m. – 12:30 p.m. Competitive Strategy/Positioning for Success 1:45 – 2:45 p.m. Non-CME/CNE-certified session Making it Real: Positioning for Success Vrinda Kadiyali, PhD, Director of Graduate Studies, Field of Steven I. Goldstein, Vice President, University of Rochester Management, Nicholas H. Noyes Professor of Management and Medical Center; President and Chief Executive Officer, Strong Professor of Marketing and Economics, SC Johnson Graduate Memorial Hospital and Highland Hospital; and President, School of Management, Cornell University Long-term Care, University of Rochester Medical Center Hospitals and health systems face intense competitive As a result of federal and state healthcare reform initiatives, pressures in today’s environment. This session examines chief executives must grapple with the challenges of today’s business strategies for managing profitability, including in the climate while taking steps to manage change. In New York, face of consolidation of various players. We’ll also learn lessons that means leaders must operate in a highly regulated and from other industries that have faced similar issues. politically active environment, be conscious of issues ranging from workforce to shifting reimbursement and maintain a 12:30 – 1:15 p.m. positive operating margin — all while ensuring their facilities Lunch deliver the best care to patients. This session will include a candid assessment of the current healthcare landscape 1:15 – 3 p.m. and challenges faced. Discussions will also cover leadership Fostering a Culture of Engagement and Belonging questions and strategies and what management teams can do to keep healthcare provider institutions on a path to success. Elizabeth A. “Beta” Mannix, PhD How can we lead with clarity, focus and purpose? How can we motivate and engage our teams, drive toward results — yet also be open and empowering? Nowhere is this balance more critical “This course provided a great opportunity than in healthcare, where collaborative, cross-functional teams to learn from some of the most respected must learn to work together in order to achieve outstanding technical outcomes, a positive patient experience and efficient, and knowledgeable individuals in our affordable care. In this session, we’ll continue our work and industry. Takeaways from this program can look at the power of balancing adaptation and accountability be applied to all healthcare settings. Well worth the time.” and present practical tools for fostering results-driven cultures of psychological safety, inclusion and belonging.

Marcia Chung, MD, General Surgeon Carthage Area Hospital | Class of 2017

Tuesday, Sept. 21 Thursday, Sept. 23

3 – 5 p.m. 3:30 – 5 p.m. Emerging Payment, Delivery and Coverage Models Quality and Patient Safety in a Dynamic Healthcare Evan Brooksby, MBA, Director, Policy Analysis and Special Environment Projects, HANYS Colleen McVeigh, Senior Healthcare Informatics Analyst, HANYS , Alyssa Dahl Senior Director, Advanced Analytics, DataGen Kathleen Rauch, RN, MSHQS, BSN, CPHQ, Vice President, Jeffrey Gold, Esq., Senior Vice President and Special Counsel, Quality Advocacy, Research and Innovation, HANYS Insurance, Managed Care and Behavioral Health The changing political and payment landscape will Cara Henley, Senior Consultant, Health Management Associates continue to impact how providers ensure high-quality care and patient safety. Numerous quality improvement, This session covers the transition to new value-based measurement, pay-for-performance and public reporting payment models and how they impact the delivery of care programs have placed an extraordinary demand on and design of coverage. Faculty will explain how both public healthcare leaders to improve processes and change culture and private payers are incorporating accountable care, value- to drive meaningful and sustainable improvement. In this based purchasing and bundled payments into their business session, you will learn about quality improvement and models. They will also discuss what leaders need to know patient safety concepts. to evaluate the opportunities and risks that a value-based model may present. As organizations participate in these new Practical application of these concepts will also be arrangements, healthcare leaders need to understand how explored, including best practices and maximizing data their financial success is directly related to positive quality effectively and accurately. outcomes.

Tuesday, Sept. 28 Tuesday, Oct. 5

3:30 – 5 p.m. 3:30 – 5 p.m. Healthcare Marketing and Planning Disruption in Healthcare: Disrupting the Disruptors and Non-CME/CNE-certified session Implications for Hospital Boards John Huppertz, PhD, Associate Professor, Clarkson University Non-CME/CNE-certified session Capital Region Campus Maureen Swan, President and Owner, MedTrend, Inc. As consumers take a more active role in decision making, Apple. Google. CVS-Aetna. The reach of non-traditional players marketing becomes increasingly important for healthcare extends deeper into the healthcare space every day. This session organizations. This session will explore how healthcare will examine this trend and how boards and their CEOs can organizations can apply marketing concepts to address and should be thinking, questioning and strategizing about this issues around market potential, consumer choice, business significant challenge — and opportunity. Participants will also development and branding. You will also learn about look at hospitals that are proactively dealing with disruption organizational strategic planning, core organizational strategies head-on. and using census, demographic and public health data to make sound, evidence-based decisions. By analyzing utilization, target markets and population patterns and trends, hospital leaders can improve decision making and implementation, and Tuesday, Oct. 12 reduce financial risk. 3:30 – 5 p.m. Health Information Technology and Decision Support Nancy Pratt, RN, MSN, Principal, Nancy Pratt Consulting Rapid advances in technology coupled with high expectations for healthcare providers to deliver safe, quality and efficient patient care have created a complex and often confusing health information technology. Technology-based goals for hospitals often include improved patient care, privacy assurance, improved efficiency, medical error prevention, meeting government HIT requirements and enhanced communication among healthcare professionals, consumers and organizations. This session will sort through this complex issue and provide HIT strategies that leaders can use.

Tuesday, Oct 19

3:30 – 5 p.m. Team Member Growth and Development Patti Adelman, Vice President, Center for Learning and Innovation, Corporate University for Northwell Health and Physician Leadership Institute Esther Margalit, Senior Director, Career and Performance Development, Northwell Today’s ever-changing healthcare environment has a tremendous impact on how healthcare organizations grow and develop their workforce. Even amid the pandemic, growth, integrations, affiliations and new reimbursement models all have workforce implications. Employees and their leaders are critical to fulfilling an organization’s mission, and their willingness to continually develop their knowledge, skills and roles is crucial to organizational success. Recognizing that decisions on workforce development can be complicated, this session will offer insight on how a large health system has swiftly responded to many of these challenges and how investing in its workforce has resulted in ongoing organizational development efforts and positive outcomes.

Wednesday, Nov. 3 Thursday, Nov. 4

9 a.m. – noon 9 a.m. – noon Strategic Negotiation The Critical Thinking Advantage Stephen Sauer PhD, Senior Lecturer, SC Johnson Graduate Erica Dawson, PhD, Director, Nancy and Bob Selander School of Management, Cornell University Engineering Leadership Program, Cornell University Healthcare professionals must understand how to manage Critical thinking and problem-solving skills are indispensable conflict. Physicians will need to have difficult conversations to leadership success in all roles and all industries, including with insurance providers or patients, nurses must manage their healthcare. Nurses are relied on constantly to use critical teams or clinicians from other departments, administrators may thinking to interpret, analyze and evaluate information. find themselves negotiating internally or with external providers. Likewise, individuals working in patient safety, quality, human Exceptional leaders must have exceptional negotiating skills. resources, information technology and community health — all In this session, we will cover everything from understanding require critical thinking as a core competency. Participants your Best Alternative to a Negotiated Agreement (BATNA), in this interactive session will identify the traits that the best to refining your aspirations in light of the other party’s needs critical thinkers exhibit, explore some of the most significant and tactics. We will use interactive, real-world negotiation obstacles to critical thinking success and, most importantly, simulations to enable participants to understand their personal learn and practice implementing a framework for thinking tendencies in the face of conflict and learn how to manage their and problem solving that helps organizations overcome those own bargaining strengths and weaknesses. We will discuss how obstacles and produce well-reasoned, compelling solutions to to manage difficult people and handle manipulative tactics, complex organizational challenges. focusing on examples within the healthcare setting, as well as when to walk away from a negotiation, and how to increase your Noon – 1 p.m. likelihood of reaching the prized win-win solution. Working lunch – two sessions of capstone sharing Noon – 1 p.m. Working lunch – two sessions of capstone sharing 1 – 3 p.m. The Critical Thinking Advantage - continued 1 – 3 p.m. Building on our morning session, this afternoon session will Strategic Decision Making focus on how to persuasively sell your critically thoughtful analysis to key organizational stakeholders. Elizabeth A. “Beta” Mannix, PhD

Too often, rational people are tripped up by irrational decision making. Extensive research over the last 25 years has Friday, Nov. 5 demonstrated that even the most careful managers can fall prey to decision traps. Cognitive bias is especially prevalent in 9 – 11:30 a.m. healthcare, including diagnostic reasoning, treatment decisions Conversations on Leadership and Wrap-up and medical decision making. Using real-world examples and in-class exercises, this session reveals common decision José Acevedo, MD, MBA, President and Chief Executive Officer, biases and how to avoid them to create a framework for making Finger Lakes Health rational, effective decisions. John B. McCabe, MD, Professor/Chair Emeritus, Upstate Medical University Kristen Mucitelli-Heath, Vice President, Population Health, St. Joseph’s Health – Regional Advocacy and Government Affairs, NY Joseph M. Tasse, FACHE, Interim Chief Executive Officer, Southwest Solutions During this session, participants will hear from hospital CEOs about the strategies they employ to address pressing issues. In this roundtable discussion, healthcare leaders and experts will explain how they sustain their organizations’ missions.

José Acevedo, MD, MBA Committee for Quality Assurance Patient-Centered Medical Homes President and Chief Executive Officer, and a practice-wide hypertension initiative that improved the control Finger Lakes Health of hypertension among patients from 68% to 90% — well above the national average. He served as deputy director of the Center for Dr. José Acevedo leads Finger Lakes Health, a Health Systems Transformation — the organization leading the Albany 696-bed integrated health system serving four New Medical Center DSRIP initiative. York counties (Ontario, Seneca, Yates and Wayne). Acevedo became Finger Lakes Health’s first physician chief executive Brooksby is a graduate of the Marriott School of Management in 2010 after having served as vice president of medical affairs, chief at Brigham Young University. He earned his MBA in healthcare medical officer and executive vice president. administration at Union Graduate College. Previously, he was at Maimonides Medical Center in Brooklyn as director of clinical integration, director of hospitalist services and lead Alyssa Dahl hospitalist. He is fellowship trained in pulmonary/critical care and Senior Director, Advanced Analytics, DataGen completed his fellowship and residency at Maimonides Medical Center. Alyssa Dahl began working in healthcare Acevedo completed medical school at San Juan Bautista School of quality and payment policy in 2012 at DataGen, Medicine in San Juan, Puerto Rico, and earned a Master of Business a subsidiary of HANYS. Dahl has experience Administration from the New York Institute of Technology. He is chair of conducting research and developing analyses Pandion Sourcing national board and serves as Pandion Optimization around emerging payment models, comparative efficiency and Alliance regional board president. He has been a member of the HANYS quality improvement. Dahl leads a team of 10 analysts and business board since 2016. intelligence developers deploying interactive data monitoring platforms and creating custom analytic solutions to more than Patti Adelman, EdD, MS Ed., MSW 50 organizations across the country. Before joining DataGen, she interned at the New York State Department of Health in the Office Vice President, Center for Learning and of Health Systems Management on Certificate of Need redesign and Innovation, Corporate University for Northwell in the Legal Affairs Division on plaintiff enrollment into the Medical Health and Physician Leadership Institute Indemnity Fund. Dr. Adelman is responsible for the assessment, Dahl received a Bachelor of Science degree in biochemistry from development, implementation and evaluation of Loyola University Maryland and a Master of Public Health degree in organizational and leadership development activities for both clinical epidemiology from the State University of New York at Albany. and non-clinical team members. In conjunction with senior leadership and organizational stakeholders, she plans appropriate interventions to grow organizational effectiveness. Erica Dawson, PhD Director, Nancy and Bob Selander Engineering Adelman helped to develop and implement the Physician Leadership Leadership Program, Cornell University Institute, growing it from one to more than 17 consistent programs. Erica Dawson lives by the motto comfort is Adelman graduated from the Chief Learning Officer Program, a overrated. She has pursued her passion for doctoral program at the University of Pennsylvania, where she growing courageous leaders for more than 12 years obtained her EdD. She obtained her master’s in education from the and over six continents — teaching and learning from female pharma University of Pennsylvania and her master’s in social work from New scientists, Buddhist monks and nuns, South American judges, York University. Adelman also holds a bachelor’s in psychology from engineers and MBA students globally — on their quest to become the University of Wisconsin at Madison. authentic, purpose-driven leaders. Her programs combine academic

Evan Brooksby, MBA rigor, personal awareness and reflection and active experimentation pushing personal limitations. She believes that people learn best Director, Policy Analysis and Special Projects, when they’re having fun, and if you never feel at least a little HANYS uncomfortable, you’re not growing. Evan Brooksby works on HANYS’ governmental Dawson is the founding Nancy and Bob Selander director of Engineering affairs advocacy and health policy priorities, Leadership Programs at Cornell’s College of Engineering. Between particularly those related to workforce, payment earning a PhD in social psychology from Cornell in 2003 and returning reform and population health. He also serves as chairman of the board in 2012, she was a professor at the Yale School of Management. She of directors at Hometown Health Centers. also served as the founding executive director of the US-Israel Center for Before joining HANYS in 2016, Brooksby worked on numerous special Innovation and Economic Sustainability at UC-San Diego’s Rady School projects at Albany Medical Center including the delivery system reform of Business, with a mission to foster international collaboration on incentive payment program, faculty practice certification as National entrepreneurial and growth-oriented social and tech ventures.

7 The Academy for Healthcare Leadership Advancement | FALL 2021 | Virtual event © 2021 Healthcare Association of New York State, Inc. Other areas of expertise include negotiation, women’s leadership, Regional Healthcare Association. He also holds a joint appointment decision making, diversity and inclusion, organizational culture, as professor in public health sciences for the University of Rochester leadership presence and communication and change leadership. School of Medicine and Dentistry and professor of clinical nursing for the University of Rochester School of Nursing. Jeffrey Gold, Esq. Goldstein is a diplomat of the American College of Healthcare Executives Senior Vice President and Special Counsel, and received his master’s degree from the St. Louis University Graduate Insurance, Managed Care and Behavioral Health, School of Hospital and Health Care Administration and his bachelor's HANYS degree from Utica College of Syracuse University. Jeffrey Gold works with the payer community, state and federal regulators and New York state Cara Henley government to address provider issues. He has drafted, negotiated Senior Consultant, Health Management and helped secure major packages of managed care reform legislation Associates that impact external appeals, administrative denials, claims A policy expert in insurance, managed care and processing and payer practices. He designed HANYS’ highly regarded value-based purchasing, Cara Henley provides Strategies, Weapons and Tactics programs and coaches hospitals on leadership and guidance to clients on contracting, denials management and contract negotiation strategies. strategic planning, implementation and policy. Before joining HANYS, Gold was special counsel for healthcare to the She offers clients detailed knowledge of the marketplace and policy- New York State Attorney General. He served four attorneys general making environment. Before joining Health Management Associates, in New York and was the founding bureau chief of New York’s Health Henley spent more than eight years with HANYS. Prior to that, she Care Bureau in 1997. Gold developed his managed care background worked for the New York State Senate and various law practices. as a result of overseeing units of the attorney general’s office at Helen Henley provides healthcare organizations and other related Hayes Hospital, Roswell Park Cancer Institute and the State University entities with operational and financial support, including strategic of New York Medical Centers. Before that he worked at two private law planning, assistance with mergers and affiliations, contracting and firms in New York City with a focus on civil litigation. reimbursement assistance with particular emphasis on adoption of Gold has a bachelor’s degree from the University of Pennsylvania and value-based payment, assistance with regulatory compliance and a Juris Doctor degree from Brooklyn Law School. overall market intelligence. A frequent speaker on topics related to reimbursement, managed care, health reform and policy changes, Henley Steven I. Goldstein facilitates education sessions in diverse healthcare settings for both Vice President, University of Rochester small and large teams, including on complex topics for clinical teams Medical Center and boards of trustees. President and Chief Executive Officer, Strong Memorial Hospital and Highland Hospital John Huppertz, PhD President, Long-term Care, University of Associate Professor, Clarkson University Capital Rochester Medical Center Region Campus Before assuming his position at Strong Memorial and Highland hospitals, Dr. John Huppertz is associate professor and chair Steven Goldstein served as president of Rochester General Hospital; of the MBA program in healthcare management at acting president of The Children's Medical Center, Dayton, Ohio; assistant the Capital Region campus of Clarkson University. administrator of the University of Nebraska Hospitals and Clinics; and Before joining Clarkson, Dr. Huppertz was administrator of the Nebraska Psychiatric Institute in Omaha. managing partner, marketing and research services at Eric Mower and Goldstein was recently reappointed to the Accreditation Council of Associates, where he conducted marketing research and served as a Graduate Medical Education, the American Hospital Association’s strategic marketing consultant for clients in a variety of industries. committee on clinical leadership and ACGME’s board executive His research interests focus on customer satisfaction, patient committee. He recently completed a three-year term on the AHA’s experience, marketing effectiveness, healthcare advertising and the board of directors. During his term on the AHA board, he served as impact of social media on healthcare. His research has been published chairman of the AHA regional policy board 2, was the board liaison in leading marketing and healthcare journals including Health Services to the section for long-term care and rehabilitation and served as a Research, Journal of Healthcare Management, Journal of Marketing member of the AHA committee on research and the AHA committee Research and Journal of Retailing. on health reform. He is a past chairman of the HANYS board of Dr. Huppertz is a visiting professor of healthcare marketing at IESEG trustees. Goldstein has served on numerous boards of directors and School of Management at Lille Catholic University in Paris and Lille, committees, including Highland Hospital of Rochester, University of France. He received his bachelor’s degree from Xavier University in Rochester Medical Center, UR Medicine Home Care and Rochester Cincinnati and his doctorate from Syracuse University.

Vrinda Kadiyali, PhD John B. McCabe, MD Director of Graduate Studies, Field of Professor/Chair Emeritus, Upstate Medical Management, Nicholas H. Noyes Professor of University Management and Professor of Marketing and Dr. John McCabe served as CEO of Upstate Medical Economics, SC Johnson Graduate School of University from 2009 to 2017. McCabe received Management, Cornell University his medical degree from Upstate Medical College Vrinda Kadiyali’s research is on firms' competitive of Medicine in 1979 and completed a residency in strategies. She has been published in leading marketing and economics emergency medicine at the Wright State University School of Medicine. journals, such as Marketing Science, Management Science, Rand Journal He joined Wright as an assistant and then associate professor of of Economics and Journal of Econometrics. She has served on editorial emergency medicine, where he developed a research program and boards and refereed for several leading marketing and economics laboratory for emergency medicine. journals and organizations. In 1987, McCabe joined Upstate Medical University as the associate Kadiyali currently teaches business strategy core in various programs director of critical care and emergency medicine and went on to at the SC Johnson Graduate School of Management. Previously, she became the founding chair of the department of emergency medicine. taught courses on internet marketing, channels of distribution and He was instrumental in developing the residency program in marketing models, as well as PhD courses. emergency medicine at Upstate. McCabe served as vice president and vice dean for clinical affairs, Elizabeth A. “Beta” Mannix, PhD and in 2009, after serving as chair of the department of emergency medicine, he was appointed CEO. He served as president of the Ohio Ann Whitney Olin Professor of Management, SC Johnson Graduate School of Management, Chapter of the American College of Emergency Physicians and held all Cornell University offices in the national American Colleges of Emergency Physicians, including president. He served as a trustee of the American Board Mannix’s research and teaching focuses on effective of Emergency Medicine and held all offices within the organization, organizational performance and the factors that including president of the board. He was elected to the board of directors make individuals motivated, high-performing and Executive Committee of the American Board of Medical Specialties, leaders and team members. Her work concentrates on principled and served as board chair. McCabe currently holds certification with the leadership, creating environments of belonging and inclusion, leading American Board of Emergency Medicine. high-performance teams and sustainable organizational change. Mannix served as the associate dean for executive MBA programs Colleen McVeigh at the SC Johnson College of Business, as well as the director of the Institute for the Social Sciences, and the vice provost for Equity Senior Healthcare Informatics Analyst, HANYS and Inclusion at Cornell University. She is the recipient of Johnson’s Colleen McVeigh works on the data informatics inaugural EMBA Globe teaching award and the Faculty Research team at HANYS, producing analytics to support Award. Mannix is a fellow of the American Psychological Society, members and various divisions within the Society for Organizational Behavior and Academy of Management. She organization. She focuses on quality improvement is the author of over 75 articles and books, and her consulting and and data analytics. She received her Bachelor’s of executive education reaches executives and major corporations across Business Administration degree in technology management from the the globe, working across industries including healthcare, technology, State University of New York at Cobleskill and her Master’s of Business government and consumer products. Administration degree in healthcare administration from Union Graduate College. Esther Margalit Senior Director, Career and Performance Kristen Mucitelli-Heath Development, Northwell Health Vice President, Population Health, St. Joseph’s Health – Regional Advocacy and Government Margalit has spent her career devoted to individual, Affairs, NY team and organizational development. Kristen Mucitelli-Heath’s responsibilities at She has a master’s in industrial/organizational St. Joseph’s Health include overseeing system psychology and began her career as a management consultant at E. Rogers population health management strategy and Associates. She then moved to PepsiCo organization and management design; participation in value-based payment models and Medicaid development, focusing on research and development and global value-based payment; and innovation and facilitation of regional concentrate. Previously, she led North America talent management for system development and affiliations, including the startup of a Avon Products, Inc. and learning and development for Consumer Reports. multi-region Upstate New York Super-CIN. She also leads government

9 The Academy for Healthcare Leadership Advancement | FALL 2021 | Virtual event © 2021 Healthcare Association of New York State, Inc. relations strategy and advocacy in New York state for St. Joseph’s Nancy Pratt, RN, MSN Health and St. Peter's Health Partners. Principal, Nancy Pratt Consulting Before her ten years at St. Joseph’s, Mucitelli-Heath led a policy A healthcare industry veteran with a focus on caucus in the New York State Senate, served as chief of staff to two driving operational improvement and effective commissioners at Empire State Development Corporation and served information technology strategies, Nancy Pratt is two New York state governors in various roles. She also served as an now spearheading the next generation of innovation executive on loan to develop the regional Performing Provider System as senior vice president, clinical product design, under the Delivery System Reform Incentive Payment program. at Clinicomp, Intl. Pratt is committed to transforming healthcare by Mucitelli-Heath serves on the boards of the St. Joseph’s clinically optimizing operational effectiveness, product development and patient integrated network, Rome Memorial Hospital, PACE of Central New York, safety both internally and with clients and patients. the Concordia Healthcare Network Super CIN and the Plaza Corporation. An American Society of Quality Certified Six Sigma Black Belt, she recently served as chief operating officer for AirStrip, a mobile healthcare Drew David Pascarella information technology company. She previously served as senior vice president, chief quality and safety officer, at St. Joseph Health and Associate Dean for MBA Programs, Rempe as senior vice president, clinical effectiveness, at Sharp HealthCare Wilson Distinguished Lecturer and Senior Lecturer of Finance in San Diego and led the initiative that resulted in Sharp HealthCare receiving the 2007 National Malcolm Baldrige Quality Award. SC Johnson Graduate School of Management, Cornell University An experienced manager in cardiovascular care and trauma, Pratt has more than 20 years of experience as a critical care As associate dean for MBA programs, Drew nurse in a variety of settings. A retired U.S. Naval Reserve Pascarella is responsible for curriculum, admissions, placement, student Lieutenant Commander, she began her career in the Nurse services, leadership programs and diversity and inclusion initiatives for Corps and led cardiovascular and trauma operating areas at the Johnson’s residential MBA programs. He also leads Investment Banking Medical University of South Carolina and Sentara Health Care. Immersion at Johnson. Pascarella founded Johnson’s Fintech Intensive, delivered at the Cornell Tech campus each spring. In addition, he has taught core finance, Kathleen Rauch, RN, MSHQS, BSN, CPHQ mergers and acquisitions, investment banking essentials and lectures in Vice President, Quality Advocacy, Research and finance. He is also heavily involved with executive education initiatives, Innovation and Post-acute and Continuing Care, working with global corporate clients on finance hard skills and Fintech HANYS training. He was the 2014 recipient of the Class of 1992 Apple Award for Kathleen Rauch has more than 20 years of experience Teaching Excellence. in healthcare quality, patient safety and regulatory Prior to his arrival at Johnson, Pascarella spent 15 years working and accreditation compliance. Working in the acute at bulge bracket investment banks. He has advised clients on over care setting, she has served as a lead on initiatives for adopting the Just $35 billion of merger and acquisition transactions and led equity, Culture methodology, achieving zero preventable harm and implementing convertible and debt financing transactions totaling over $9 billion in strategies to improve performance on value-based payment programs. proceeds. Most recently, Pascarella was a director in the Technology Rauch has been published in the Journal of Healthcare Quality and has Investment Banking group at Citi. Notable transactions include the served as a presenter at regional conferences where she has shared formation of Nokia Siemens Networks, Nokia’s $8.1 billion acquisition readmission reduction strategies. As vice president of HANYS’ Quality of NAVTEQ and associated €1.75 billion debt IPO, Andrew Corporation’s Advocacy, Research and Innovation division, Rauch provides strategic $2.6 billion sale to Commscope, Lucent’s $1.62 billion convertible bond direction, planning, coordination and oversight for development and offering and the sale of multiple private businesses to Cisco. While at execution of HANYS’ quality and patient safety agenda. She oversees Citi, Pascarella was an active participant in the Investment Banking numerous quality improvement grant projects, directs the formulation Associate Training Program, developing and delivering hard and of advocacy and education strategies for HANYS’ quality agenda, soft skills courses. Prior to joining Citi, he was a technology project collaborates with HANYS’ members, advocates on their behalf with manager at Goldman Sachs, where he led the design, development, regulators and policymakers and develops collaboratives and other implementation and support of global trading technology systems. educational resources. She holds a Master of Science degree in In addition to his duties at Johnson, Pascarella is managing director healthcare quality and safety from Thomas Jefferson University. and head of East Coast Banking at Vista Point Advisors. Pascarella holds an MBA from Cornell University and a BBA in computer information systems from James Madison University. He was the class co-president and a Fried Fellow at Cornell.

Stephen Sauer, PhD Joseph M. Tasse, FACHE Senior Lecturer, SC Johnson Graduate School of Interim Chief Executive Officer, Southwest Management, Cornell University Solutions Stephen Sauer’s research and teaching focus Joseph Tasse, FACHE specializes in hospital and on issues of leadership, team processes, nonprofit financial recovery and CEO assignments. entrepreneurship, and status and diversity in During the height of the pandemic, he served as the management. His work has been published in interim CEO of Southwest Solutions, an integrated community services a number of academic journals, including Leadership Quarterly, organization that provides housing, homelessness support, job training Organization Science, Journal of Applied Psychology and Human and mental health counseling. He led the organization to the successful Resource Management. His research has also been featured in a variety attainment of a CCBHC Award by SAMHSA and an 18-month recovery of mainstream media outlets, including , The Wall Street Journal Harvard from a significant operating loss to profitability along with restructuring , and , among others. Business Review Forbes.com USA Today the governance of its four 501(c)(3) corporations. Sauer’s teaching experience includes courses in leadership, strategy, Previously, Tasse served in interim CEO roles for hospitals in Ohio and negotiations and organizational behavior at both the undergraduate Colorado. He is also an executive consultant with Custom Learning and graduate levels. He has extensive experience leading executive Systems, assisting healthcare providers with improving patient and education workshops and seminars for a number of major corporations. client satisfaction, employee engagement, HCAHPS scores and LEAN He is also an entrepreneur in residence at Cornell’s Center for Regional process improvement. He is currently serving as an executive-in- Economic Advancement and Rev: Ithaca Startup Works and is a member residence for the Executive Masters in Health Administration Program of the teaching team for the NSF Innovation Corps national program. at Cornell University and had served in a two-year assignment as an Sauer graduated with a Doctorate in management and organizational executive-in-residence for the Sloan Program in Health Administration behavior from Cornell University, where he also earned an MBA and a at Cornell. He served as president of the Ambulatory Network for master’s in business and policy administration. He also holds a bachelor’s the St. John Providence Health System, now called Ascension Health degree in aeronautical engineering from Rensselaer Polytechnic Institute. Michigan. His previous roles included president of St. John Macomb- Prior to embarking on an academic career, he worked as an organizational Oakland Hospital, formed with the merger of two hospitals that change consultant and as a plant manager, after serving for seven years he led as the hospital president. Prior to that, he served as chief as an armored cavalry officer in the US Army. administrative officer of Beaumont Hospital and was senior associate administrator of clinical and professional services at the University of Maureen Swan Cincinnati Hospital. President and Owner, MedTrend, Inc. Tasse received his bachelor’s degree in finance from John Carroll University and his MBA from The Johnson School at Cornell University In 1998, Maureen Swan founded MedTrend, Inc., where he simultaneously completed the requirements for a certificate in a consulting group that specializes in governance hospital and health services administration from the Sloan Program in performance and strategy development for the Health Administration. He completed a management fellowship program healthcare field. Swan has 25 years of management at New York University on a grant from the Pew Charitable Trusts in experience in healthcare. conjunction with the National Association of Public Hospitals. He is a Before forming MedTrend, she was vice president, strategy and business fellow in the American College of Healthcare Executives and is a past development for Allina Health System in Minneapolis. While there, she ACHE Regent for the state of Michigan, an elected position in which he led efforts to understand strategic and market opportunities for Allina’s served more than 1,000 ACHE members in Michigan and northern Ohio one million-member health plan, 18 hospitals and 60 physician clinics. on the national Council of Regents. His current involvement is in working Prior to Allina, she held positions with Abbott Northwestern Hospital, with students and emerging healthcare leaders. IBM and Eastman Kodak. Tasse has been a leader in acute, emergency, ambulatory care and Swan has worked with large health systems, academic medical centers, nonprofit operations for over 35 years. He is past president of the physician clinics and community hospitals across the country to improve Midwest Chapter of the American College of Healthcare Executives and the performance of their boards and to develop strategies that improve assisted nonprofit community organizations by serving on their boards. organizational performance. She graduated from Indiana University with a degree in quantitative business analysis and from the University of Minnesota with a master’s degree in healthcare administration.

Tuition for The Academy for Healthcare Leadership Advancement is Questions about the program and registration? $4,950 per person and includes course work and materials. A rate of $4,400 per person is being offered to alumni organizations. Contact Cathy Oxentine, office manager, HANYS Solutions, at 518.431.7732 or [email protected]. Cancellation Policy Reservations cancelled in writing before Aug. 30 will be refunded 50% of the tuition. Cancellations made after Aug. 30 forfeit the entire fee; however, substitutions are permitted and encouraged at no extra charge.

© 2021 Healthcare Association of New York State, Inc. The Academy for Healthcare Leadership Advancement | FALL 2021 | Virtual event 12 N St. Francis Hospital, The Heart Center Nassau Queens Performing Provider System St. John’s Episcopal Hospital Nassau-Suffolk Hospital Council St. John’s Riverside Hospital Nathan Littauer Hospital St. Joseph’s Hospital Health Center New York Hospital Queens St. Luke’s-Roosevelt Hospital Center – St. Luke’s Division New York Community Hospital of Brooklyn A F St. Luke’s-Roosevelt Hospital Center – NewYork-Presbyterian Hospital – Morgan Roosevelt Division Adirondack Health F.F. Thompson Hospital Stanley Children’s Hospital St. Peter’s Health Partners Adirondack Medical Center Faxton St. Luke’s Healthcare – Faxton NewYork-Presbyterian Hospital – New York St. Mary’s Hospital for Children Albany Medical Center Campus Weill Cornell Medical Center St. Mary’s Healthcare Alice Hyde Medical Center Finger Lakes Health NewYork-Presbyterian Queens Newark-Wayne Community Hospital St. Vincent’s Hospital – Manhattan Arnot Health G Nexera Consulting St. Vincent’s Medical Center, Connecticut Arnot Ogden Medical Center Geneva General Hospital North Shore Home Care Staten Island University Hospital Auburn Community Hospital Glen Cove Hospital North Shore University Hospital Steven and Alexandra Cohen Children’s Aurelia Osborn Fox Memorial Hospital Glens Falls Hospital Medical Center of New York Northern Westchester Hospital Good Samaritan Hospital Medical Center Stony Brook University Hospital B Northwell Health Gouverneur Hospital Stratton VA Medical Center Bassett Healthcare Network Novo Nordisk, Inc. Bassett Medical Center Greater Hudson Valley Health System, Strong Memorial Hospital Inc. Nyack Hospital Benedictine Hospital Syosset Hospital Guthrie Robert Packer Hospital NYC Health + Hospitals Beth Israel Medical Center – Kings NYU Langone Medical Center T Highway Division H The Burke Rehabilitation Hospital, Inc. Beth Israel Medical Center – Milton and Harlem Hospital Center O Carroll Petrie Division The Mount Sinai Hospital Health Quest O’Connor Hospital Bronx-Lebanon Hospital Center The University of Vermont Health Network HealthAlliance of the Hudson Valley Optum – Champlain Valley Physicians Hospital Burke Rehabilitation Hospital, Inc. Healthcare Association of New York State Orange Regional Medical Center The University of Vermont Medical Center C Henry J. Carter Specialty Hospital and Oswego Health The Zucker Hillside Hospital Nursing Facility – Carter Hospital Calvary Hospital Our Lady of Lourdes Memorial Hospital Thompson Health Highland Hospital of Rochester Canton-Potsdam Hospital P Tri-Town Regional Hospital Care Compass Network PPD Hudson Valley Hospital Center Peconic Bay Medical Center U Carthage Area Hospital Huntington Hospital Phelps Memorial Hospital Center UHS Chenango Memorial Hospital Catholic Health Services of Long Island Huntington Living Center Plainview Hospital United Health Services Catholic Health System, Buffalo I Putnam Hospital Center United Health Services Hospitals, Inc. Catskill Regional Medical Center Inter-Lakes Health United Memorial Medical Center Cayuga Medical Center at Ithaca R University of Rochester Medical Center Center for Nursing and Rehabilitation, J Richmond University Medical Center Inc. Jamaica Hospital Medical Center River Hospital Unity Living Center CenterLight Health System Jones Memorial Hospital Robert Wood Johnson Medical Group UPMC Chautauqua WCA Champlain Valley Health Network, Inc. Rochester General Hospital Upstate University Hospital K Clifton-Fine Hospital Rochester Regional Healthcare Upstate University Hospital Community Kaleida Health Campus Clifton Springs Hospital and Clinic Association UR Medicine Cobleskill Regional Hospital L Rutgers School of Public Health Cohen Children’s Medical Center Lenox Hill Hospital S V Lewis County General Hospital Columbia Memorial Hospital Saint Vincent Catholic Medical Centers of Vassar Brothers Medical Center Community Memorial Hospital Little Falls Hospital New York – Staten Island Region W Continuum Health Partners, Inc. Long Island College Hospital Samaritan Health System Weill Cornell Medical College Corning Hospital Long Island Jewish Medical Center Samaritan Medical Center Westchester Medical Center Cornell University Saratoga Hospital M Western New York Healthcare Association Cortland Regional Medical Center SBH Health System Maimonides Medical Center Westmed Medical Group Crouse Hospital Schuyler Hospital, Inc. Margaretville Hospital White Plains Hospital Sheehan Memorial Hospital D Mercy Hospital of Buffalo Winthrop-University Hospital Sound Shore Health System, Inc. Delaware Valley Hospital Mercy Medical Center Wyckoff Heights Medical Center Sound Shore Medical Center of Michael E. DeBakey VA Medical Center Delmont Medical Group Westchester Wyoming County Medical Center Mohawk Valley Health System E South County Hospital, Rhode Island Y Montefiore Medical Center Edna Tina Wilson Living Center South Nassau Communities Hospital YAI Premier HealthCare Montefiore Mount Vernon Hospital Elizabethtown Community Hospital Southampton Hospital Mount Sinai Beth Israel Ellis Medicine Southern Tier Health Care System, Inc. Mount Sinai Health System Erie County Medical Center Corporation Southside Hospital Mount Sinai South Nassau Essex County Public Health Department Southwestern Vermont Health Care Mount Sinai West Excellus Blue Cross Blue Shield St. Catherine of Siena Medical Center

In support of improving patient interest disclosed by staff, planners, faculty/authors, peer reviewers, or care, this activity has been planned others in control of content for this activity. Disclosure of a relationship is not and implemented by AXIS Medical intended to suggest or condone bias in any presentation but is made to provide Education and Healthcare Association participants with information that might be of potential importance to their of New York State (HANYS). AXIS evaluation of a presentation or activity. Medical Education is jointly accred- Disclosure information for faculty, authors, course directors, planners, peer ited by the Accreditation Council reviewers, and/or relevant staff is provided with this activity. for Continuing Medical Education The reported the following relevant financial relationships or relation- (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and faculty ships they have with ineligible companies of any amount during the past 24 the American Nurses Credentialing Center (ANCC), to provide continuing months: education for the healthcare team. Name of Faculty or Presenter Reported Financial Relationship This activity was planned by and for Elizabeth (Beta) Mannix, PhD Nothing to disclose the healthcare team, and learners Steven I. Goldstein Nothing to disclose will receive 24.5 Interprofessional Continuing Education (IPCE) credit for Jeffrey Gold, Esq. Nothing to disclose learning and change. Evan Brooksby, MBA Nothing to disclose Alyssa Dahl Stocks: Canopy Growth and Zosano Credit Designation for Physicians Pharma Corp. AXIS Medical Education designates this live activity for a maximum of 24.5 Cara Henley Nothing to disclose AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit Kathleen Rauch, RN, MSHQS, BSN, CPHQ Nothing to disclose commensurate with the extent of their participation in the activity. Colleen McVeigh Nothing to disclose Nancy Pratt, RN, MSN : AirStrip. Advisor: Laudio. Credit Designation for Nursing Consultant Patti Adelman, EdD, MS Ed., MSW Nothing to disclose AXIS Medical Education designates this continuing nursing education Esther Margalit Nothing to disclose activity for 24.5 contact hours. Learners are advised that accredited status does not imply endorsement by Stephen Sauer, PhD Pending the provider or ANCC of any commercial products displayed in conjunction Erica Dawson, PhD Nothing to disclose with an activity. José Acevedo, MD, MBA Nothing to disclose Kristen Mucitelli-Heath Nothing to disclose Quality Professionals Joseph M. Tasse, FACHE Nothing to disclose This program has been approved by the National Association for Healthcare Quality for a maximum of 10.25 CPHQ continuing education credits for this The directors, planners, managers and reviewers, Allison Manny; William event. Streck MD; Kathy Rauch, RN, MSHQS, BSN, CPHQ; Elizabeth Mannix PhD; Holly M. Hampe, DSc., RN, MHA, MRM, CPHQ and Dee Morgillo, MEd, MT(ASCP), American College of Healthcare Executives CHCP reported no financial relationships they have with any ineligible company of any amount during the past 24 months. By attending The Academy for Healthcare Leadership Advancement offered by the Healthcare Association of New York State, participants may earn up to 24.5 ACHE Qualified Education Hours toward initial certification or Disclaimer recertification of the Fellow of the American College of Healthcare Executives Participants have an implied responsibility to use the newly acquired informa- designation. tion to enhance patient outcomes and their own professional development. The information presented in this activity is not meant to serve as a guideline for AXIS Contact Information patient management. Any procedures, medications, or other courses of diag- For information about the accreditation of this program, please contact nosis or treatment discussed in this activity should not be used by clinicians AXIS at [email protected]. without evaluation of patient conditions and possible contraindications on dangers in use, review of any applicable manufacturer’s product information, Disclosure of Conflicts of Interest and comparison with recommendations of other authorities. AXIS Medical Education requires faculty, instructors, authors, planners, directors, managers, reviewers and other individuals who are in a position Requirements for Credit to control the content of this activity to disclose all real or apparent Attend/participate in this educational activity and review all course materials. conflicts of interest they may have with ineligible companies. An ineligible • The Attestation portal will activate at the conclusion of the program on entity is any organization whose primary business is producing, market- 11/5/2021. ing, selling, re-selling, or distributing healthcare products used by or on • Complete the CE Attestation form online by 11:59 pm ET 12/5/2021. patients. All relevant conflicts of interest are identified and mitigated prior Instructions will be provided. If you do not enter the online portal to initiation of the planning phase for an activity. by the above date, you will not be able to retrieve your statement of AXIS has mitigated and disclosed to learners all relevant conflicts of participation. • Upon successful completion of the online form, your statement of completion will be presented to you to print. Healthcare Association of New York State Cornell External Education HANYS is the only statewide hospital and continuing Cornell University integrated its executive education care association in New York state, representing capabilities under a new area, Cornell External nonprofit and public hospitals, health systems, nursing Education, as of July 1, 2020. This new area homes, home care agencies and other healthcare combines the innovative learning methods of eCornell organizations. Through leadership, representation and with the faculty-led capabilities of the schools and service, HANYS is Always There for Healthcare®, colleges across the university. Cornell understands bringing together the brightest minds and expertise that organizational solutions need multidisciplinary to solve complex healthcare issues and improve the approaches. Cornell External Education provides health of New York’s communities. HANYS’ advocacy access to faculty across the university including Cornell and analysis, business services and educational Tech, Cornell SC Johnson College of Business, Weill events help healthcare leaders and other professionals Cornell Medical College, Industrial Labor Relations navigate healthcare reform and achieve the Triple Aim School, Law, Engineering and schools/colleges in of better care, better health and lower costs. Applied Sciences. This new entity, which focuses on organizational solutions across a variety of disciplines, schools and methodologies, is an innovative leader in the professional learning space.

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