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Public Response to the Government's COVID 19 Mitigation Policy: 2020 National Online Qualitative Survey

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Public Response to the Government's COVID 19 Mitigation Policy: 2020 National Online Qualitative Survey Journal of Governance Volume 5, Issue 2, December 2020 (145-163) (P-ISSN 2528-276X) (E-ISSN 2598-6465) http://dx.doi.org/10.31506/jog.v5i2.9161 Public Response To The Government's COVID 19 Mitigation Policy: 2020 National Online Qualitative Survey Ari Darmastuti1, Arizka Warganegara2, Khairunisa Maulida3 1Department of International Relation, Faculty of social and Political Science, Lampung University 2,3Department of Government Science, Faculty of social and Political Science, Lampung University [email protected], [email protected], [email protected] Recieved: September 24 2020; Revised: October 30 2020 Accepted: November 17 2020 Abstract: The success of the COVID19 mitigation policy depends on many things, the most important of which is the performance of the government and the trust between fellow citizens in one state entity. This study aims to see people's perceptions of the government's response to the handling of COVID 19. The method used is an online qualitative survey. This national online qualitative survey represents respondents from 6 (six) major islands in Indonesia, namely Sumatra, Java, Kalimantan, Sulawesi, Bali and Papua. The results of this research survey are First, 53.4% of respondents expressed dissatisfaction with the government's performance in handling the COVID 19 Pandemic. Second, 50.2% of respondents stated that Anies Baswedan was the governor whose most responsive governor was the COVID 19 Pandemic. Third, 51.1% of respondents stated that the DKI Jakarta Regional Government is considered to be the most responsive local government to COVID 19. Fourth, 46.7% of respondents chose the provision of massive rapid test kits at Puskesmas as the main thing that must be done by the government for better handling of COVID 19. Fifth, 55.9% of respondents stated that the National Government vis a vis BNPN-the Task Force for the Acceleration of Handling Corona Virus (COVID 19) as the most authorized institution in handling COVID 19. Keywords: role of government, public services, covid-19 pandemic. Introduction the world to the spread of COVID 19 have COVID 19 steals the spotlight of the resulted in at least several categories, world, not only about its spread which governments that have efficient and causes paralysis of the world but also its inefficient policies in minimizing the rate genetic code which is still mysterious. of spread of COVID 19. New Zealand, Although in some time a COVID 19 Vietnam and South Korea are vaccine may soon be found. The various governments with policies that are quite responses made by governments around efficient in blocking the spread of COVID 145 I I I I I I I I I I I I I I I I I I I I I I I I I I I I I Journal of Governance Volume 5, Issue 2, December 2020 19 in their countries. Meanwhile, the to 56.4%. Meanwhile, public satisfaction United States and Britain are examples of with Jokowi's performance in February countries where the handling of was 69.5%, in May it fell to 66.5% government policies is in a bad category. (Katadata, 2020) The success of the How about Indonesia? Various surveys mitigation policy regarding COVID19 were conducted both by domestic greatly depends on many things, among pollsters and assessments conducted by which the most important is the matter of foreign institutions. Oxford University, for government performance and mutual example, puts the capacity of the trust in one state entity. Indonesian Government in a bad category. This study aims to look at people's The University of Oxford in the UK perceptions of the Government's policies provides an index value of 43.91 for on handling COVID 19. This research will Indonesia. A value below 50 means that generate new insights because the there is still less or equal to the D value method is carried out with online for handling the coronavirus in the qualitative surveys and that the updates country. The value of 43.91 puts we offer in this study. Indonesia the lowest among ASEAN According to Lenvine's opinion in countries, even Indonesia's score is far Dwiyanto (2005: 147) "The product of behind Cambodia. public service delivery in a democratic On the other hand, the addition of country must have at least three positive cases in Indonesia reached indicators, namely: responsiveness, 100,303 cases on July 27, 2020, placing responsibility and accountability". First, Indonesia in 24th place among 215 Responsiveness or responsiveness is the countries and 9th in the Asian region. The responsiveness of service providers to the number of death cases in Indonesia has hopes, desires, aspirations and demands also increased by 57. Thus, the total death of service users. cases due to COVID-19 is 4,838. This Second, Responsibility or number makes Indonesia occupy the 5th responsibility is a measure showing how position in the Asian region (HealthGrid, far the process of providing public 2020). services is carried out under correct and Some time ago, Political Indicators, predetermined principles or for example, issued survey results administrative and organizational regarding public satisfaction with the provisions. Finally, accountability is a handling of COVID 19. The Indonesian measure showing and how much service Political Indicator survey institute delivery is following the interests of recorded that public satisfaction with the stakeholders and the norms that develop government in handling COVID 19 in society. The responsiveness aspect decreased drastically. In February 2020, becomes very important to assess Indicators noted that 70.8% of because it is related to how the respondents said they were satisfied with government responds to unprecedented the government's performance in incidents. handling corona cases. However, in the About this research, we identified latest survey in May the figure decreased several studies that were closely related I I I I I I I I I I I I I I I I I I I I I I I I I 146 Darmastuti, Warganegara and Maulida, Public Response to The Government’s COVID 19 Mitigation Policy: 2020 National Online Qualitative Survey to COVID 19. In the context of COVID 19 particular government responds to the and the government's response, we have COVID 19 pandemic. For example, not found a study that tries to assess the research has been done by Dzigbede, government's response using a Gehl, and Willoughby (2020), who qualitative survey perspective. Rizaldi discussed the impact of the global and Harihah's research (2020), for pandemic upon the local government example, provides an assessment of the performance in the US. Dzigbede et al. response to state policies in dealing with have argued that policy innovation is the COVID 19 Pandemic in Indonesia. needed when it comes to deal with Rizaldi and Hariha's results provide an biological disasters. overview of several COVID 19 mitigation The result of this research also policies issued by the Indonesian shows that incapable of local government Government. will also impact the lack of capability to Furthermore, another study respond appropriately to the spreading of conducted by Suherman (2020) provides COVID 19. This study has also suggested an assessment of the rational response of that the strategy used by the local government policies in dealing with the government, it needs to be based on COVID 19 Pandemic. The results show proper coordination to all level of that there are 5 subject elements or government. stakeholders that are important in However, the Brazilian overcoming the spread of COVID 19, government takes a different response. namely academics, entrepreneurs, Ortega and Orsini (2020) have explained society, government and mass media. In that Bolsonaro is such kind of an anti- certain cases, the five stakeholders have science leader when it comes to deal with their respective roles following their COVID 19 pandemic. They have argued fields. that the need for collaborative work Meanwhile, Greer et al. (2020, p. among the stakeholders to ensure the 1413) have argued the need for a policy effectiveness of the policy taken. Ortega and political perspective in looking at and Orsini have argued that the case of pandemic diseases. Based on their how the Brazilian Government responds assessment, they have proposed four to COVID 19 is an example of a lack of areas that need to be considered in democratic governance. understanding the pandemic responses. Further, Italy is one of the Those areas are “social policies to crisis countries in Europe that occurs "a management as well as recovery, regime hardest hit" and having a slow of type (democracy or autocracy), formal responding to eliminate the spread of the political institutions (federalism, COVID 19. Research by Sebastiani, Massa, presidentialism), and state capacity and Riboli (2020) has revealed that (control over health care systems and situation. The slow response of the public administration)”. government in responding to the COVID Globally, there are various 19 pandemic, has resulted in an discussions and debates related to how a increasing number of infectious people. 147 I I I I I I I I I I I I I I I I I I I I I I I I I I I I I Journal of Governance Volume 5, Issue 2, December 2020 According to that case, the Italian Kalimantan, Sulawesi, Bali and Papua. Government has taken a different The contribution of this research is to approach, applying a high-level alert emphasize more on the government's policy and implementing strict control response to COVID-19 and to analyze over the spreading of COVID 19, it was public perceptions of the policies for successful to decrease the number of handling COVID 19 carried out by the fatalities in Italy. Government through local government It is quite different from Italy and policies.
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