SELLING SILVERSEA
INTIMATE LUXURY SHIPS. ALL 7 CONTINENTS. OVER 1,000 WORLDWIDE DESTINATIONS.
Norway by Steve McCurry
Dear Luxury Travel Advisor,
For 25 years, Silversea has been committed to creating award-winning luxury cruise holidays and unforgettable destination-immersion experiences for our guests. As our legacy of luxury continues, so does our dedication to excellence, innovation, expansion of product offerings, and unwavering commitment to you — our valued travel partner.
Our “Selling Silversea”guide features a wealth of information and resources to help you grow your Silversea business. Here you can learn about Silversea’s intimate luxury ships that are designed for those who delight in the thrill of discovery while indulging mind and body in the most lavish surroundings imaginable. The opportunities are endless, as Silversea’s itineraries cover more destinations than any other cruise line. Silversea’s voyages offer an all-encompassing, all-inclusive cruise experience, complete with gracious hospitality, sophisticated dining options and the most lavish amenities at sea.
We have included information on our demographics, who is sailing on Silversea, our regional itineraries that go to over 1,000 destinations, and a booking management timeline to illustrate how to successfully manage a Silversea booking and access support resources such as your on the road and inside Silversea sales team.
Taking the time to read the “Selling Silversea”guide will ensure a strong foundation to your Silversea business and a long and prosperous partnership. We look forward to working with you.
Warm Regards,
Adam Armstrong Managing Director, Australia & New Zealand TABLE OF CONTENTS
Silversea Unique Selling Points 1
All-Inclusive Lifestyle 3
Who is Sailing Silversea 4
Who is Sailing Silversea Expeditions 5
Dining 6
Venetian Society 8
Silversea Programmes 9
Tools for Our Travel Advisors 10
Booking Management Timeline 12
Value Proposition 14
Exclusive Promotions 16
2020 Destinations 18
Our Fleet: Deckplans and Suites 19 SILVERSEA UNIQUE SELLING POINTS
Our ships may travel to every corner of the globe, taking in an exciting variety of cultures and landscapes, but some things remain unchanged wherever we take you: our exceptional personalised service, impressive accommodation and the atmosphere of luxurious indulgence on board.
OUR FLEET ALL-INCLUSIVE Even the largest of our eight ships accommodates only 608 Our excellent-value, all-inclusive fares mean that once you step guests with our smallest ship carrying 100 guests. Every voyage on board you can enjoy yourself however you wish without feels intimate and exciting, sailing to over 1,000 destinations on thinking of the cost. Please turn to page 3 to learn all about all seven continents. Silversea’s All-Inclusive Lifestyle. Silversea’s purpose-built expedition ships are designed specifically for navigating waters of some of the world’s ACCOMMODATIONS most remote destinations and transport you to the furthermost Silversea’s luxurious suites offer you more space in greater boundaries of the planet. With all-inclusive dining, service style. Ours is one of the highest space-per-guest ratios of any and shore excursions, this is expedition cruising at its very best. luxury cruise line. Every suite features an ocean view, many Award-winning itineraries make for the perfect combination include a private veranda, and triple occupancy suites are also of adventure and comfort. available in some suite categories.
PERSONALISED SERVICE FINE DINING Our guest-to-staff ratio of nearly 1:1, means service excellence With talented chefs from all over the world creating exciting is guaranteed. All our guests are pampered equally, with butler and inventive menus, dining on board a Silversea cruise is service in every suite category. always exceptional. We offer at least two dining choices on every ship, with eight aboard Silver Muse and Silver Spirit. You may arrive at your leisure and dine with whomever you please.
Unrivaled attention to detail
1 CLASSIC FLEET
SILVER MUSE Built 2017 SILVER SPIRIT Lengthened 2018 411 Crew / 596 Guests (1:1.45) • 40,700 tons 411 Crew / 608 Guests (1:1.48) • 39,519 tons Veranda Suite: 387 SQ FT / 36 M2 including veranda (65 SQ FT / 6 M2) Veranda Suite: 376 SQ FT / 35 M2 including veranda (65 SQ FT / 6 M2)
SILVER MOON Launching 2020 SILVER WHISPER Refurbished 2018 411 Crew / 596 Guests (1:1.45) • 40,700 tons 302 Crew / 388 Guests (1:1.26) • 28,258 tons Veranda Suite: 387 SQ FT / 36 M2 including veranda (64 SQ FT / 6 M2) Veranda Suite: 345 SQ FT / 32 M2 including veranda (60 SQ FT / 6 M2).
SILVER SHADOW Refurbished 2019 SILVER WIND Refurbished 2018* 302 Crew / 388 Guests (1:1.28) • 28,258 tons 222 Crew / 298 Guests (1:1.34) • 17,4 0 0 tons Veranda Suite: 345 SQ FT / 32 M2 including veranda (60 SQ FT / 6 M2) Veranda Suite: 295 SQ FT / 27 M2 including veranda (49 SQ FT / 4.5 M2) *Ice-Class enhancement coming 2020
EXPEDITION FLEET
SILVER CLOUD Refurbished 2017 SILVER GALAPAGOS Retiring 2020 212 Crew / up to 254 guests (1:1.13/1:1.20) • 17,400 tons 75 Crew / 100 Guests (1:1.33) • 4,077 tons • Veranda Suite: 268 SQ FT / Veranda Suite: 295 SQ FT / 27 M2 including veranda (49 SQ FT / 4.5 M2) 25 M2 including a private balcony (53 SQ FT / 5 M2)
SILVER EXPLORER Refurbished 2017 SILVER ORIGIN Arriving 2020 118 Crew / 144 Guests (1:1.22) • 6,072 tons • Veranda Suite: 206-216 90 Crew / 100 Guests (1:1.1) • 5,800 tons • Veranda suite: 325 SQ FT / SQ FT / 19-20 M2 including French balcony (16 SQ FT / 1.5 M2) 30 M2 including Horizon Balcony (72 SQ FT /7 M2)
NEW SHIPS SILVER ORIGIN SILVER MOON SILVER DAWN 3 JOINING OUR FLEET Arriving in 2020 Arriving in 2020 Arriving in 2021 SILVERSEA’S ALL-INCLUSIVE LIFESTYLE
Whether you long to mingle in the Mediterranean, snorkel the coast of the Galápagos or admire the glaciers of Alaska, there is something special about knowing that this voyage is all-inclusive.
With Silversea Cruises you enjoy premium wines and spirits, delicious gourmet cuisine, in-suite dining, full butler service for every suite and, of course all gratuities are included. Savour the peace of mind of knowing that there is no salient price tag at the end of a wonderful night of entertainment.
Throughout your voyage, you can also rely on a full range of refreshments, including free-flowing premium wines and spirits, specialty coffees and soft drinks. Your suite’s complimentary mini-bar is also stocked with your preferences and replenished by your butler upon request.
In fact, Silversea is the only cruise line in the world with butler service for all suites, so all our guests are pampered equally. It is a rare treat to experience personal service of such quality. Yet surprisingly, gratuities are not expected.
During your voyage, we aim to surprise and delight you. Below are just a few ways how.
DURING YOUR VOYAGE
• Spacious, ocean-view suites • Butler service in every suite • Unlimited complimentary WiFi for all suites • Personalised service – nearly one crew member for every guest • Multiple restaurants, diverse cuisine, open-seating dining • Beverages in suite and throughout the ship, including champagne, select wines and spirits • Inclusive room service • Enrichment lecturers • Onboard gratuities • Exclusive partnership with The Royal Geographical Society
EXCLUSIVE TO SILVERSEA EXPEDITIONS
• Highly-qualified expedition team with experts in their field (marine biologists, ornithologists, historians and more) • Included excursions and activities: Zodiac® cruising, hiking and snorkelling • Complimentary expedition Parka* • Complimentary use of wetsuits and snorkelling equipment*
Due to local regulations, some services and selections are limited or not available on Silver Galapagos. *On select voyages
3 The Mediterranean by Steve McCurry
WHO IS SAILING SILVERSEA
Potential Silversea guests already exist in your database. You have booked them for a full-service resort, or in a luxury suite aboard one of the larger contemporary or premium cruise lines. It is premium clients such as these that would appreciate an all-inclusive, more intimate hotel experience, and above all, the exclusivity and lifestyle of Silversea.
THE AFFLUENT TRAVELLER FIRST-TIMERS Silversea attracts sophisticated, like-minded travellers If a guest has never cruised before, they will naturally from around the globe. Upscale and well-educated, gravitate towards a Silversea cruise and its intimate guests appreciate an all-inclusive value. They are able to atmosphere, pampering service and fabulous destination make purchase decisions primarily influenced by quality of immersion options. experience, secondarily by cost.
RIVER CRUISERS TRIP OF A LIFETIME Past river cruise guests make ideal guests for Silversea Guests who have saved up to mark a milestone in their lives because they share similar customer traits, demographics and or the lives of loved ones. The perfect gift for a wedding, travel goals. They enjoy the benefits of a small ship experience, anniversary, birthday, or the holiday of a lifetime that can only and they understand the value of an all-inclusive price point. If be fulfilled on a Silversea voyage. your river cruise guests are looking for a new experience, this is the perfect opportunity to upsell them to Silversea.
SOLO TRAVELLERS Silversea’s single occupancy fares start as low as 10% of the double occupancy rate. Solo guests are invited to a welcoming champagne reception aboard every Silversea voyage, and gentlemen hosts are available on select voyages.
4 WHO IS SAILING SILVERSEA EXPEDITIONS
Silversea Expeditions guests will not just visit incredible destinations; they will also experience the in-depth excitement and thrill that appeal to the authentic adventurer. Expedition cruisers relish “destination immersion” and seek unique travel experiences. To be successful in selling Silversea Expeditions, it is much more important to focus on your client’s travel goals and match their interest with a unique opportunity that Silversea offers.
LUKE KENNY Expedition Leader, Fisheries expert & Marine Biologist
MALCOLM TURNER Ornithologist
Zodiac® Excursion, Geographic Harbor, Alaska
KIT VAN WAGNER ADVENTURE SEEKER Expedition Leader & For your adventure-seeking clients, an expedition cruise offers such Product Specialist adrenaline-pumping activities as hiking across a glacier at the top of the world, scuba diving to explore spectacular underwater vistas, taking an exhilarating Zodiac® ride through towering waterfalls, and much more.
WILDLIFE ENTHUSIAST ROBYN AIELLO Your nature-loving clients can experience the world’s most Marine Biologist compelling wildlife experiences in the most secluded regions. Come face-to-face with rarely seen wildlife such as polar bears, marine iguanas and giant tortoises in the Galápagos.
OFF-THE-BEATEN PATH SEEKER For such travellers seeking fewer crowds and undiscovered destinations, expedition cruises can reveal a world far BRAD SIVIOUR removed from life’s routine, offering the chance to meet the semi- Senior Expedition nomadic sea gypsies of the Mergui Archipelago or venture into Leader & Marine Panama’s Darien Jungle to greet the isolated Emberá community. Biologist
HIGHLY EXPERIENCED TRAVELLER You may have clients who have travelled the globe extensively by air, rail and cruise, but have never embarked on an expedition. If they are eager for adventure travel, expedition cruises will introduce them to the world’s hidden treasures, enriching their The Expedition Team members scheduled for any minds with lectures by an expedition team of experts. voyages can be subject to change or cancellation.
5 DINING With the importance of food in Italian culture you would expect dining to be a high priority at Silversea. And it most assuredly is. No matter where you dine, Italian influence is readily apparent in the great diversity and freshness of your selections. And every ship also features a variety of dining venues. After all, with our worldly crowd of international travellers, socialising with guests is one of the things people love most about our luxury cruise ships.
ATLANTIDE Instantly recalling images of the sea in all her splendour, the Atlantides are the seven nymph daughters of Atlas. Created to temper your taste buds, designer dishes such as royal crab, blue lobster and Verbena infused red snapper in a sea salt crust are showcased alongside the best steaks offshore.
Serves: Breakfast, Lunch and Dinner [SM] [SL]
THE GRILL Featuring lava-stone cooking at its finest, The Grill invites guests to cook their food directly at their table. Every bite is cooked to perfection, time after time. During the daytime, The Grill becomes a rotisserie offering build-your-own burgers and gourmet salads.
Serves: Lunch and Dinner [WH] [SS] [SW] [SL] [SM] [E4] [E1] [E2]
INDOCHINE Evoking a sense of exotic mystery, the Asian-accented Indochine takes you on an exquisite journey of culinary discovery. Unlock the hidden treasures of the spice markets of Mumbai, whet your appetite with the exoticism of Thailand and temper your taste buds with the cuisine of Vietnam.
Serves: Dinner [SM] [SL]
LA DAME La Dame features a bespoke menu by top chefs and is the highest expression of excellence of French dining. The ambience is one of chic contemporary style, with crisp white table linens and the impeccable white gloved service associated with Silversea.
Serves: Dinner* [WH] [SS] [SW] [SL] [SM] [E4]
KAISEKI / SEISHIN The fine art of Kaiseki/Seishin lies in its meticulous preparation and beautiful presentation. Balanced menus have been inspired by the five elements of Japanese nutritional cuisine and respect the equilibrium of yin and yang.
Serves: Lunch and Dinner* [SM] [SL]
*Subject to an additional fee. [WH] Silver Whisper [SS] Silver Shadow [SW] Silver Wind [SL] Silver Spirit [SM] Silver Muse [E1] Silver Explorer [E2] Silver Galapagos [E4] Silver Cloud
6 SILVER NOTE A sumptuous, intimate setting with a lively, joie de vivre ambience is the perfect place to dine, dance and dream the night away… Small plate tapas-style dishes of international cuisine perfectly complement the rich, exciting entertainment as the smooth sounds of jazz and blues gently caress your ears.
Serves: Dinner [SM] [SL]
LA TERRAZZA Silversea cruises offers a divine selection of Italy’s best cuisine, in La Terrazza. Authentic recipes and the freshest ingredients come together with flair and passion — a flavourful expression of Silversea’s distinctive Italian heritage. Enjoy ocean-view dining indoors or al fresco at La Terrazza.
Serves: Breakfast, Lunch and Dinner [WH] [SS] [SW] [SL] [SM] [E4]
THE RESTAURANT Dine amid sweeping ocean views in our main dining room. Join friends or find a table for two, and enjoy Continental or regional specialities impeccably presented and graciously served.
Serves: Breakfast, Lunch and Dinner [WH] [SS] [SW] [E4] [E1] [E2]
SPACCANAPOLI Reflecting Silversea’s Italian heritage, this emblematic street in Naples divides the city in two and is renowned for its pizzerias. No visit is complete without a journey to Spaccanapoli. The freshest ingredients, authentic dough and a perfect sense of the fabled Italian lust for life.
Serves: Lunch and Dinner [SM] [SL]
ARTS CAFE Hosting varied and exciting exhibitions, the Arts Café will showcase paintings and sculptures from a broad range of talent. The distinctive design of the venue is a relaxing getaway and offers daytime cuisine in the form of a café and deli-bar.
Serves: Breakfast and Lunch [SM] [SL]
DRESS CODE TIME OF DAY CLASSIC VOYAGES EXPEDITION VOYAGES
Daytime Casual Wear. W/M: Sports outfits, flat or low-heeled shoes. Casual Wear. W/M: Sports outfits, flat or low-heeled shoes. (Prior to 6 p.m.)
Casual Wear. W: Blouses, pants & casual dresses. Casual Wear. W: Blouses, pants & casual dresses. Evenings M: Open-neck shirts & slacks. M: Open-neck shirts & slacks. (After 6 p.m.) Informal Wear. W: Dresses or pantsuits. M: Jackets (tie- Informal Wear* W: Dresses or pantsuits. M: Jackets (tie- optional) optional) Guests should consult * Informal wear is typically worn during Captain’s Welcome Aboard Reception the Chronicles for the Formal Wear* W: Evening gown or cocktail dress. and Farewell Dinner evening’s dress code. M: Tuxedo, dinner jacket or dark suit. (Tie-required) *Sailings of 7 days or less, formal night is per guest discretion. Appropriate formal evening wear is optional. 7 VENETIAN SOCIETY
We have always prided ourselves on treating our guests as members of our family. When a guest completes their first Silversea Voyage, they become part of an exclusive circle, an extended family of like-minded friends and travellers revered the world over. Membership of the society opens the door to a world of exclusivity. As a member of the Venetian Society they can also sponsor a new-to-Silversea friend, with our Friends of The Society® Program, giving benefits for both your clients and their friends. Visit the Venetian Society pages on our website at venetiansociety.com, where you can learn more about the benefits, special programs and Venetian Society sailings.
MILESTONE REWARDS
SAIL 100 DAYS
RECEIVE 5% SAVINGS ON FUTURE SAILINGS
SAIL 250 DAYS
RECEIVE 10% SAVINGS ON SELECT SAILINGS
SAIL 350 DAYS
RECEIVE A COMPLIMENTARY 7-DAY VOYAGE
SAIL 500 DAYS
RECEIVE A COMPLIMENTARY 14-DAY VOYAGE
500-DAY MILESTONE
RECEIVE A COMPLIMENTARY 7-DAY VOYAGE FOR EACH 150 DAYS SAILED
All of the above milestones include complimentary laundry service (excludes dry cleaning and "press only").
MEMBERSHIP PRIVILEGES
ONBOARD RECOGNITION 5% DISCOUNT ON AND PRIVATE PARTIES SELECT VOYAGES
8 SILVERSEA FARE PROGRAMMES
SILVER PRIVILEGE FARES EXTENDED VOYAGE SAVINGS Book early for the best fares and availability; Silver Privilege Combine two or more consecutive voyages and enjoy a Fares are structured to reward guests who book early with 5% additional benefit. the best possible fare and the privilege of being able to select their desired suite when the best inventory is available. SOLO TRAVELLERS Silversea is delighted to welcome solo travellers aboard FARE GUARANTEE PROGRAMME* our intimate ships with single supplements starting at only Silversea’s Fare Guarantee Programme provides guests with 10% above our Silver Privilege Fares. Every voyage includes the peace of mind in knowing that when they plan ahead and a welcoming reception to make it easier to meet and mingle book early, not only will they be able to reserve their desired with other solo travellers. On select voyages, the Gentlemen suite, but they can also benefit from any future reduction in Hosts are available as your dance partners and dinner the Silver Privilege Fares for their voyage, upon request. companions.
Silversea amenities include butler service for every suite. ONBOARD SAVINGS Wine and spirits served throughout the ship, complimentary Your clients can book their next voyage while they are sailing gratuities, and so much more. Come and experience and receive additional savings on select voyages. As a part Silversea, a luxury voyage that inspires and surprises you of our commitment to our travel partners, when your client beyond compare. utilises the onboard savings, we make sure you are credited with their booking.
SILVERSEA GROUP PROGRAMME
With Silversea’s New Group Programme, travel advisors can benefit from an array of new incentives for growing group business, including: • Price protection for 90 days, allowing you to promote groups with greater confidence.
• Tour escort requirements as low as one per nine berths.
• Onboard Spending Credits of up to us$300 per suite, which are now protected even if only one suite sails.
• Onboard Spending Credits now applicable on Silver Explorer, Silver Discoverer and Silver Cloud expedition voyages — in addition to all ocean ships.
• Combinability with such promotional programmes as Last Minute Savings and Early Booking Bonus — in addition to Venetian Society Savings, Extended Voyage Savings and Onboard Savings.
• One group per ship may be booked per month, per travel agency.
• And of course, no deposit is required to create the group.**
All programmes are capacity controlled and subject to availability. *In the event the voyage fare gets reduced for their particular voyage and suite category after they have made a booking and deposit with Silversea, guests will be eligible for reimbursement if Silversea receives their written request for a fare adjustment prior to their sailing date. Requests for reimbursement received on or after the sailing date will be denied. Reimbursement provided under this guarantee will be in the form of a shipboard credit, suite upgrade, future cruise credit or fare reduction. ** A deposit of 25 percent will be required to make individual suite assignments within the group. This deposit is due to Silversea within seven days from the date the individual suite is reserved and/or guest name(s) are provided. 9 TOOLS FOR OUR TRAVEL ADVISORS Grow your Silversea business by learning about each of the useful tools listed below. By taking the time to learn about these resources you are setting yourself up for a successful selling experience.
SILVERSEA.COM Our website hosts a wealth of information and resources to learn and take advantage of. This includes the latest fares, exclusive offers, enrichment voyages and more.
MY.SILVERSEA.COM Travel advisors who register for My Silversea will enjoy full access to:
• View and manage Silversea bookings, download guest documents, and submit special requests • Order Silversea brochures and marketing collateral and customise marketing materials on Marketing Central • Browse and download Silversea images and logos • Find the latest information about our Group and Familiarisation Programmes
WHAT’S IN IT FOR YOU? • Reap the rewards of a high-value transaction. Silversea pays commission on: All-inclusive cruise fare (including onboard beverages and gratuities), Silver Sky Air & Transfers, Silver Shore Hotels, Silver Shore Land Programmes • Collaboration, not consolidation. Every travel partner has dedicated support, including your local Business Development Manager and our inside sales team • Knowledgeable, experienced reservations staff ready to assist you
BECOME A SILVERSEA SPECIALIST AT SILVERSEA ACADEMY Learn how to sell luxury. Become a destination expert. Sign up for Silversea’s courses at Silversea Academy to increase your knowledge of our products and services. Visit silverseaacademy.com.au to learn more or access via MySilversea.
10 MARKETING CENTRAL An online marketing tool for travel advisors
Boost your sales and save time with Marketing Central, a powerful new web-based marketing tool designed for our travel advisors. Create effective campaigns that feature high-impact marketing materials, co-branded and personalised for your agency and clients. Our team of marketing experts has already done the heavy lifting, all that’s left for you to do is point, click and take advantage of the professionally crafted promotional pieces.
• Customise marketing toolkits, flyers, emails, web banners: Featuring Current Promotions, Destinations, Single and Multiple Voyages
• Download: Photographs, Videos, Logos, Brochures
Get started: Log-In at My.Silversea.com to access Marketing Central via the Services section.
BUILD YOUR BUSINESS WITH SILVERSEA
Contact inside sales Register at Book your client For a 10 minute overview my.silversea.com on Silversea on [email protected]
11 BOOKING MANAGEMENT TIMELINE
BECOME A SILVERSEA SPECIALIST 1 AT SILVERSEA ACADEMY
Get familiar with our business and products with Silversea’s Silversea Academy course and become an expert selling Silversea
REGISTER FOR MY.SILVERSEA.COM PRO TIP Enjoy exclusive access to: 2
Access Inventory
View and manage Silversea bookings, download guest documents and submit special requests
Find the latest info about our Group Programme and our Travel Partner Familiarisation Programme Access Marketing Central to create custom 3 ENGAGE YOUR SALES TEAM flyers and digital campaigns to build your business Now, you can have a team of ten dedicated sales people available for you. Know your Sales Team. They are the resources for sales strategy, as well as product and process education
GO TO MARKET 4 Let us help you build your client portfolio and Silversea business. Start first by setting up a group or creating a digital marketing campaign through Marketing Central 5 BOOK IT Call us to reserve your clients’ suites, or make your booking online through My.Silversea.com
IT’S A TEAM EFFORT! 6 PRO TIP Work with your sales team to evaluate the best strategies and value propositions to close the booking
7 CONGRATULATIONS! You’ve booked your client on Silversea with a 25% deposit
HAVE YOUR CLIENTS COMPLETE THEIR GUEST INFORMATION 8 PRO TIP
Now is the time to help them complete their info as soon as possible on My.Silversea.com to avoid delays with journals, docs, and transfers
9 SILVERSKY Air schedules are available 280 days prior to sailing. The Silversky team is ready to help you with pre- and post-cruise air requests. Contact [email protected] or call +61 2 9255 0600 12 FINAL PAYMENT DUE 10 121+ DAYS PRIOR TO CRUISE
Your clients can now book their dining and spa appointments on My.Silversea.com. For groups larger than 10, reservations must be made through special services 120 — 91 DAYS PRIOR TO CRUISE Cancellation penalty 15%
Shore excursions open plus tour operating booking available on My.Silversea.com. Let 90 — 61 DAYS PRIOR TO CRUISE your clients experience the world! Cancellation penalty 50%
60 — 31 DAYS PRIOR TO CRUISE PRO TIP Cancellation penalty 75%
Send journals direct to guest by notating booking through Reservations or Inside Sales Air Tickets issued 30 — 0 DAYS PRIOR TO CRUISE Cancellation penalty 100% 14 DAYS PRIOR TO CRUISE Commission processing Today’s the last day for Special Service requests without incurring a rush fee
BON VOYAGE! 11 PRO TIP Remind your clients that they’ll enjoy a 5% savings when booking their next cruise with the onboard cruise consultant. The confirmation will come automatically to you
12 POST-CRUISE Call your guests and ask how they enjoyed their voyage. Let us know their feedback. Let us help you stay in front of your clients. Where do they want to go next? We have the resources to help you build and sustain your luxury portfolio. Let us know how we can help
IMPORTANT RESOURCES Contact Reservations at +61 2 9255 0600
SHORE CONCIERGE GROUPS SPECIAL SERVICES
Your team for custom, private shore Groups is the team that issues Our Special Services team will assist excursions or private mid cruise land your group contract and applies you with an extra special personalised programs. group amenities. They are most touches that go above and beyond for our guests. [email protected] knowledgeable for questions regarding the application on a Tour Conductor. [email protected] [email protected] 13 VALUE PROPOSITION Wondering how to find a luxury customer? What if we told you, you already have them. In recent years, Silversea has focused on introducing new luxury customers to the brand. One of our biggest opportunities lies within the premium cruise market. Guests sailing in the larger suites in premium lines often expect a better experience than what they may receive. Our inclusive ultra-luxury lifestyle presents a compelling value proposition. This section highlights the value in Silversea cruising by displaying the difference in small ship cruising with spacious suites and personalised service, comparing the onboard charges your clients incur on premium lines. Therefore, making Silversea one of the highest value cruise experiences in the industry. See for yourself the little difference in cost between an ultra-luxury experience and a premium product.
SILVERSEA PREMIUM CRUISE LINES
No more than 608 GUESTS No less than 1 250 GUESTS
No more than SUITE S SUITE S SIZE 376 FT * SIZE 300 FT
STAFF to STAFF to 1 1.5 GUEST RATIO 1 3 GUEST RATIO
ROUNDTRIP GRATUITIES BUTLER SERVICE ECONOMY AIR^ TRANSFERS BEVERAGES BUTLER SERVICE AIR TRANSFERS BEVERAGES NOT INCLUDED GRATUTIES MAY INCLUDED INCLUDED INCLUDED INCLUDED ADDITIONAL ADDITIONAL ADDITIONAL BE ADDITIONAL
* Suite size based on Veranda Suite ^ Available on most destinations
14 PREMIUM CRUISE LINE COMPARISON MEDITERRANEAN
SILVERSEA PREMIUM CRUISE LINES
SILVERSEA PRINCESS OCEANIA No more than No less than GUESTS GUESTS SHIP Silver Spirit Emerald Princess Riviera
608 1 250 GUEST CAPACITY 608 3080 1250
STAFF TO GUEST RATIO 1 to 1.5 1 to 2.6 1 to 1.6 No more than CRUISE SUITE S SUITE S PUBLIC SPACE TO GUEST RATIO (SQ FEET) 64.1 to 1 36.9 to 1 52.9 to 1 SIZE FT FT SUITE SIZE (SQ FEET) 376 SIZE 300 376 323 282 CATEGORY Classic Veranda Suite Mini-Suite Concierge Level Veranda (A2)
STAFF to STAFF to SUITE FINE BED LINENS AND DOWN DUVET COVERS Luxury Fine Linens 100% Egyptian Cotton 1,000 Thread Count GUEST RATIO GUEST RATIO 1 1.5 1 3 CHOICE OF BATH AMENITIES Bvlgari Standard Bvlgari
PRE – POST HOTEL Included on select voyages Additional Additional
AIR Included Additional Included with Olife
EXCURSIONS Included on Expedition voyages Additional Additional
GROUND TRANSFERS Included Additional Additional
GRATUITIES / SERVICE CHARGES Included Included Additional
BAR DRINKS / WINES Included Additional Additional
ROUNDTRIP GRATUITIES BUTLER SERVICE BUTLER SERVICE Included Not included Not included ^ TRANSFERS BEVERAGES BUTLER SERVICE AIR TRANSFERS BEVERAGES NOT INCLUDED
ECONOMY AIR SERVICES ADDITIONAL GRATUTIES MAY INCLUDED INCLUDED INCLUDED INCLUDED ADDITIONAL ADDITIONAL ADDITIONAL BE ADDITIONAL IN-SUITE BAR WITH YOUR PREFERRED BEVERAGES Included Included in Bar package Soft drinks
AVAILABLE WI-FI INTERNET SERVICE Included Additional One device
FEES & TAXES Included Additional Included
TERMS & CONDITIONS: Cruise comparison based on the following Mediterranean voyages: Silver Spirit 7-night voyage, September 22, 2019, (Classic Veranda Suite); Emerald Princess, 7-night voyage, August 10, 2019, (Mini Suite); Oceania Riviera, 7-night voyage, July 26, 2019, (Concierge Level Veranda (A2)). Pricing sourced from individual cruise line websites and reservation centers, and valid as of 12/18/2018. Assumptions for pre-cruise hotel include two-night stay – Princess and Oceania average rate for hotels of same category. Assumptions for airfare – Princess and Oceania air not available and used average roundtrip airfare by class. Complimentary Business Class Air offered by Regent. When not available for competitors, price is based on Silversea non-use air credit. Assumptions for shore excursions are taken from https://www.cruisecompete.com/shore_excursions/ Based on 9 Shorex for 15 nt cruise, 6 shorex for 12 night cruise, 4 Shorex for 7 night cruise. Beverage package calculated at market rate – Princess Premium Package at $69 per day, Oceania Premium Package at $60 per day. Gratuities calculated at the per day price – Oceania at $16 per day. All fares, savings, offers, programs and itineraries are subject to change without notice. Additional restrictions may apply. Silversea reserves the right to correct any errors or omissions. Visit silversea.com for full offer details and complete Terms and Conditions. This document may contain inadvertent technical or factual inaccuracies and typographical errors. Silversea reserves the right to correct errors and omissions at any time without prior notice, and to cancel any offered product, service, program, reward, savings, credit, amenity, etc. in the event of any error or omission in the description, including pricing and availability.
15 EXCLUSIVE PROMOTIONS Arctic INCLUDED ROUNDTRIP ECONOMY AIR REDUCED ROUNDTRIP BUSINESS CLASS FLIGHTS Included overseas transfers baggage handling + In-country flights where required One night pre-cruise hotel Northern Europe INCLUDED ROUNDTRIP ECONOMY AIR UPGRADE TO BUSINESS 4 998 CLASS FROM ROUNDTRIP Included overseas transfers Transoceanic baggage handling INCLUDED ROUNDTRIP ECONOMY AIR Mediterranean REDUCED ROUNDTRIP BUSINESS CLASS FLIGHTS INCLUDED ROUNDTRIP Far East Included overseas transfers ECONOMY AIR baggage handling Caribbean INCLUDED ROUNDTRIP UPGRADE ECONOMY AIR ONE SHORE EXCURSION TO BUSINESS 4 998 INCLUDED IN EVERY PORT CLASS FROM ROUNDTRIP UPGRADE Included overseas transfers TO BUSINESS 1 998 baggage handling CLASS FROM ROUNDTRIP Included overseas transfers baggage handling
Gal pagos Islands ALL-INCLUSIVE OFFER Economy roundtrip between Ecuador Gal pagos Islands Australia & New Zealand Two nights pre-cruise hotel in uito Included overseas transfers INCLUDED ROUNDTRIP baggage handling BUSINESS CLASS AIR uito by night Tour Silversea Wild Expeditions Included overseas transfers baggage handling ALL-INCLUSIVE OFFER
INCLUDED ROUNDTRIP ECONOMY AIR Antarctica Reduced business class upgrades INCLUDED ROUNDTRIP Included pre post hotel ECONOMY AIR Included overseas transfers baggage handling UPGRADE TO BUSINESS 4 998 CLASS FROM ROUNDTRIP Included overseas transfers baggage handling + In-country flights where required One night pre-cruise hotel
16 Arctic INCLUDED ROUNDTRIP ECONOMY AIR REDUCED ROUNDTRIP BUSINESS CLASS FLIGHTS Included overseas transfers baggage handling + In-country flights where required One night pre-cruise hotel Northern Europe INCLUDED ROUNDTRIP ECONOMY AIR UPGRADE TO BUSINESS 4 998 CLASS FROM ROUNDTRIP Included overseas transfers Transoceanic baggage handling INCLUDED ROUNDTRIP ECONOMY AIR Mediterranean REDUCED ROUNDTRIP BUSINESS CLASS FLIGHTS INCLUDED ROUNDTRIP Far East Included overseas transfers ECONOMY AIR baggage handling Caribbean INCLUDED ROUNDTRIP UPGRADE ECONOMY AIR ONE SHORE EXCURSION TO BUSINESS 4 998 INCLUDED IN EVERY PORT CLASS FROM ROUNDTRIP UPGRADE Included overseas transfers TO BUSINESS 1 998 baggage handling CLASS FROM ROUNDTRIP Included overseas transfers baggage handling
Gal pagos Islands ALL-INCLUSIVE OFFER Economy roundtrip between Ecuador Gal pagos Islands Australia & New Zealand Two nights pre-cruise hotel in uito Included overseas transfers INCLUDED ROUNDTRIP baggage handling BUSINESS CLASS AIR uito by night Tour Silversea Wild Expeditions Included overseas transfers baggage handling ALL-INCLUSIVE OFFER
INCLUDED ROUNDTRIP ECONOMY AIR Antarctica Reduced business class upgrades INCLUDED ROUNDTRIP Included pre post hotel ECONOMY AIR Included overseas transfers baggage handling UPGRADE TO BUSINESS 4 998 CLASS FROM ROUNDTRIP Included overseas transfers baggage handling + In-country flights where required One night pre-cruise hotel
17 2020DESTINATIONS DESTINATIONS At a aglance glance