Wildfire Letters of Commendation
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SELECTED WILDFIRE LETTERS OF COMMENDATION TABLE OF CONTENTS 2020 CZU & LNU LIGHTNING COMPLEX FIRES 2 Napa, Sonoma, Solano, Lake, Yolo, Colusa, Santa Cruz & San Mateo Counties 2018 Camp fire 7 Butte County 2018 Carr fire 15 Shasta & Trinity Counties 2017 Tubbs, Atlas and Nuns Fires 20 Napa, Sonoma, Lake Counties 2016 Soberanes Fire 62 Monterey County 2015 Butte fire 66 Monterey County 2015 valley Fire 73 Lake County 2015 Sleepy hollow fire 79 Chelan County 2015 ROUND fire 92 Inyo County previous selected wildfires 95 1 2020 CZU201820202020 & LNU Lightning ComplexCampCZUCZU && Fire LNULNUFires LightningLightning Client Complex Complex City, State FiresFires Page # Stephanie Jennings & Paul Pfluke Pescadero, CA 3 Candice Toto Santa Cruz, CA 4 Candice Toto Santa Cruz, CA 5 Robert & Laura Bratset Winters, CA 6 Note: Letters of commendation represent but a small portion of our thousands of satisfied clients. Historically, our clients do not send letters until their claims are completed, their houses are rebuilt and their lives are back in order. 800.248.3888 [email protected] | www.greenspan-ai.com 800.248.3888 800.248.3888 [email protected] | www.greenspan-ai.com [email protected] | www.greenspan-ai.com [email protected] | www.greenspan-ai.com 2 Green Oaks Creek Farm 2060 Green Oaks Way Pescadero,CA 94060 (650)879-1009 [email protected] March 9, 2021 To WhomIt May Concern: We hired Randell Gower of GreenspanCo./ Adjusters International to help uswith our claim with Nationwide Insurance fordamages incurred from theCZU Lightning Complex wildfires that occurred in mid August, 2020. Randy was exceptional in every way and we would hire him again in a heart beat. Throughout the entireprocess, Randy was extremely professional, organized, thorough, personable, knowledgeable,and always helpful. Randy has years of experience as a public adjusterit shows. and We always felt like we were in the best of hands. He always explained things to us so that we could understand the complicated world of insurance, always answering each and every one of our many questions. Randy knew exactly how to interact with our insurance agent and he was able to convince our agent to give us all of our insurance limits. Even if we had not received our limits, we would still be just as impressedwith Randy's work. He is an exceptional public adjuster and we have already recommended him to multiple people. We feel very fortunate to haveworked with Randy. Sincerely, Stephanie Jennings and Paul Pfluke Owners, GreenOaks Creek Farm 3 From: Candice Toto Sent: Sunday, October 25, 2020 6:11 PM To: Allison Williams Cc: Cy Minert Subject: Thanks for your help Ally, Thank you for your help and support in collecting the lists of things we had. It was your kindness and gentle persuasion that made the big difference. I couldn't have done it without you and I would have been miserable trying. Meeting with you was more like visiting with a friend, but with results. You helped me think of things I never would have remembered and brought a bright light to a very difficult time. My sincerest thanks, Candice Toto 4 October 20, 2020 The Greenspan Co. / Adjusters International 400 Oyster Point Boulevard, Suite 519 South San Francisco, CA 94080 To whom it may concern, Ken Crown was my first contact at The Greenspan Co. /Adjusters International. He reviewed my insurance policy and even though I was underinsured for my property, he knew he could help me. He set his team up, led by Cy Minert and they got to work, taking a lot of the pressure and anxiety away from me. I was so relievt>d to know I had knowledgeable people helping me and in my corner. I was with one of the less known insurance companies and not insured for full replacement value. I thought the best I would receive would be 50 to 75%. I received my full insurance coverage for everything. I want to thank them especially for their support, kindness and professionalism first and second, for doing such an outstanding job in getting me my full insurance coverage and in only six weeks! It comes down to individuals and this team of people really made a difference in my life during this trying time. nk you so very much, a 1 ' <; ~ ,-<----.d.~ ~~ Candice Toto 5 Gordon Scott, President The Greenspan Co./ Adjusters International 400 Oyster Point Blvd., Ste 519 South San Francisco, CA 94080 Dear Mr. Scott and Greenspan, I am writing to thank you for everything your company has done to support our family during our recovery from the LNU California Wildfire. Robert and I and the kids lost our family home of 30 years and everything we owned. The Greenspan Co./ Adjusters International offered a 'No Commitment, Come Listen to What Our Company is All About' approach to our loss. The presentation was a welcome relief after the previous two days I spent on the phone speaking with multiple people from the insurance company, where I was getting the runaround. Robert and I agreed to hire The Greenspan Co./ Adjusters International to represent us and negotiate with the insurance company on our behalf. Many of our neighbors did the same. My neighbors and I have only good things to say about The Greenspan Co./ Adjusters International and we have all had a good experience. Your company has hired an amazing group of talented people who are good at what they do and take pride in their work. They all deserve to be recognized and praised. I am confident they must all have a great sense of pride and accomplishment helping people like us. Jessica Bevins is our General Adjuster and she is a pleasure to work with. She is very professional, sincere, and good at her job. She always kept us up to date with what was going on in the negotiation process. She is smart, talented, and a valuable employee. It is hard to believe the negotiation process is over and we are moving forward. I hope to see Jessica again and I hope she stops by to visit us when she is in this area. Robert and I enjoyed working with her. "Thank You Jessica!!" Thank You Greenspan. We are sincerely grateful, Robert and Laura Bratset, and family 6 2018 Camp201820202020 Fire CampCZUCZU && Fire LNULNU LightningLightning Client ComplexComplex City, State FiresFires Page # Randy & Cherylann Bullock Paradise, CA 8 David & Marilyn Lind Paradise, CA 9 Dan & Reba Bay Paradise, CA 10 Denise & Scott Mowry Paradise, CA 11 Andrea Lemcke Paradise, CA 12 Edward Myers & Susan Sterling Paradise, CA 13 Jennifer Denucce Paradise, CA 14 Note: Letters of commendation represent but a small portion of our thousands of satisfied clients. Historically, our clients do not send letters until their claims are completed, their houses are rebuilt and their lives are back in order. 800.248.3888 [email protected] | www.greenspan-ai.com 800.248.3888 800.248.3888 [email protected] | www.greenspan-ai.com [email protected] | www.greenspan-ai.com [email protected] | www.greenspan-ai.com 7 March 3, 2021 The Greenspan Co./ Adjusters international 400 Oyster Point Boulevard, Suite 519 South San Francisco, California 94080 Dear Greenspan Co. I Adjusters international: It is with great pleasure that I would like to recognize the outstanding service of your company's employees. Eric Metz, Executive General Adjuster and Lisa Such on, Inventory Specialist. From the very first encounter everyone involved was Respectful, Efficient, Productive and Professional. Eric listened to our story making sure we felt heard and we were compensated fairly. We lost our home in the 11/8/2018 Campfire, Paradise, CA. This was such a massive fire that our, as well as many other insurance companies were not servicing their customers like I would have expected them to. Our insurance demanded a complete list of contents with replacement costs as well as depreciation before they would pay our policy limits. This task was way beyond my husband and f, both emotionally as well as technically. Lisa and Eric spent countless hours with us clarifying and recreating 40 plus years 9f personal contents as well as many inherited antiques. This resulted in a complete pay out of 100% of our contents coverage. Over a hundred thousand dollars more than we were originally paid out. Without Eric's help I would not have been able to complete this task. As an added benefit we were able to use this complete compiled inventory for our content's documents for the PG&E lawsuit. As well as this contents portion of coverage Eric evaluated our other policy limits making sure we were paid fairly for each of our policy categories. I would highly recommend Eric Metz as well as The Greenspan Co. /Adjusters International. Thank you for all you have done for us as well as many others. Randy and Cherylann Bullock 8 David H. Lind Marilyn P. Lind 3665 Coyote Rd. West Sacramento, CA 95691 (707) 301-7831 February 09, 2021 The Greenspan Co./Adjusters International 400 Oyster Point Blvd, Ste 519 South San Francisco, CA 94080 Our family lost our home in the Camp Fire that destroyed the town of Paradise, California on October 6, 2018. A friend strongly suggested that we call a company called The Greenspan CoJAdjusters International and I will forever be grateful we made that call. In our 50 plus years of marriage and being homeowners we had never had to put in a claim with an insurance company. We were in shock due to escaping a raging forest fire, not sure where to go and what to do next, so we called The Greenspan CoJAdjusters International.