THE LATIN AMERICA TRAVEL COMPANY TAILOR MADE ULTIMATE ENCOMPASSED ITINERARY ｃXf!sfhbse!fbdi!boe!fwfsz!usjq!xf! pshbojtf!bt!b!usjq!pg!b!mjgfujnf/ｄ ▶ CONTENTS, ABOUT US & TRIP SUMMARY

CONTENTS OF THIS DOSSIER TRIP SUMMARY

2 ..... Contents, about us & trip summary DAY 1: Meet & greet at airport, private transfer to hotel 3 ..... Guide price and inclusions DAY 2: Light aircraft flight to Tortuguero & village tour 4 ..... Day by day detailed itinerary DAY 3: Boat trips on the Tortuguero jungle canals 23 ... Detailed accommodation information DAY 4: Journey to a private cloud forest reserve 31 ... Recommended reading list DAY 5: Hike to three hidden waterfalls 32 ... Booking conditions DAY 6: Travel to the Arenal Volcano area DAY 7: Private tour of the Hanging Bridges ABOUT OUR COMPANY DAY 8: A day at leisure to enjoy the comforts of your hotel DAY 9: Scenic private lake crossing to As one of the UK’s leading, independent and family owned Latin DAY 10: A private tour of the Monteverde Reserve America tour specialists our focus is on well thought through DAY 11: Private transfer to Manuel Antonio on the coast private and tailor made adventures. Our emphasis is very much on creating the right trip for you and we work closely with you in order DAY 12: Private tour of the Manuel Antonio National Park to achieve this. We use our experience and knowledge to ensure DAYS 13 & 14: Two days at leisure on the beach your trip to Latin America is a trip of a lifetime! DAY 15: Journey to the Peninsula & a remote eco lodge DAYS 16 - 18: Three days of rainforest activities

ALL TOURS ARE FINANCIALLY PROTECTED DAY 19: Return by plane to a coffee plantation hotel DAY 20: Time for a tour of the coffee plantation before you We are members of ABTA (Y1699) and our tours are ATOL protected leave for the airport (license 10287) giving you full peace of mind when booking with us both for monies paid to us as well as the code of conduct and high THE LATIN AMERICA TRAVEL COMPANY standards that membership of these organisations require. We are ■ www.thelatinamericatravelcompany.com also members of LATA, the authoritative professional travel ■ [email protected] association for Latin America in the UK. ☎ +44 020 8191 7772

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected]

UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 2 ▶ PRICE AND INCLUSIONS FOR THIS TOUR

GUIDE PRICE TAILOR MADE £6553 per person* THIS PRICE IS BASED ON MID SEASON RATES AND TWO PEOPLE SHARING ONE ROOM. *Prices vary by date, flight prices, the number of people in your party and what tours, services and level of accommodation you choose to include. Please contact us for a firm quote.

Please remember that INCLUDED IN THIS TOUR as this is a private tour we can tailor this trip to ✓ All accommodation meet your requirements ✓ All internal flights ✓ All tours as specified in the itinerary ✓ All transfers & transportation PROTECTION ✓ All meals as specified in the itinerary ✓ All national park entrance fees ✓ All other entrance fees ✓ 24 hour emergency assistance ✓ 100% financial protection with our ATOL license (10287) and ABTA membership (Y1699) ✓ Our exclusive 100+ page trip guidebook, personalised to your trip ✓ Full support from your dedicated Latin America specialist

✘ NOT INCLUDED IN THIS TOUR All our tours come with ✘ International flights - we CAN include these for you, please just ask us for a quote. the guarantee and ✘ Travel insurance to cover any medical treatment - we recommend Citybond Suretravel. ✘ Discretionary gratuities to drivers and guides. peace of mind of full protection of any monies paid to us

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected]

UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 3 ▶ YOUR TAILOR MADE ULTIMATE COSTA RICA ENCOMPASSED TOUR - DETAILED ITINERARY

DAY 1 OVERNIGHT

GRANO DE ORO HOTEL ✭ ✭ ✭ ✭ ✭ ARRIVAL TO SAN JOSE ROOM TYPE: SUPERIOR MEET & GREET AT THE AIRPORT & PRIVATE TRANSFER TO YOUR HOTEL Full of character and charm, a warm and welcoming hotel with one of the most well On arrival to San Jose you will be met by your friendly English speaking driver regarded restaurants in the country. guide who will help you with your luggage and welcome you to Costa Rica. Then they will take you by private transfer straight to your hotel (about 30 minutes depending on traffic).

The rest of the afternoon and evening is at leisure.

The restaurant at Grano de Oro

MEALS INCLUDED: None today Photos for guidance only & not necessarily the room booked ADDRESS: Calle 30, Avenida 2 y 4, San José, Costa Rica. RECOMMENDATION: For your evening meal we recommend the restaurant at your hotel. Set around an open air courtyard, it is one of the best in the city and well worth a visit.

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UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 4

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DAY 2 OVERNIGHT

MANATUS ✭ ✭ ✭ ✭ SAN JOSE TO TORTUGUERO ROOM TYPE: DELUXE BREAKFAST AT LEISURE & FLIGHT TO TORTUGUERO As the only hotel in Tortuguero offering air conditioning, extra amenities and a la carte dining, Enjoy a leisurely breakfast this morning at your hotel before checking out. You will Manatus is the top choice for comfort. be met at your hotel by your driver who will take you by private transfer to the airport (about a 30 minute drive) for your short light aircraft flight to Tortuguero. These flights on 12 seater planes fly low allowing a fantastic view of the passing landscapes.

Exact flight times to be confirmed, flight duration about 30 minutes.

On arrival to the airstrip in Tortuguero you will be met by representatives of Manatus who will take you by boat to the lodge (about 10 minutes). Lunch is served on arrival after check in and a welcome drink.

TOUR OF TORTUGUERO VILLAGE AND TURTLE CENTRE

After lunch your guide will take you on a tour of the nearby Tortuguero village and turtle museum. You will learn about the 1200 inhabitants way of life in this remote village and visit the turtle museum where you will learn why this is such a crucial site for Green Sea Turtles. There are some craft shops to browse and also a beach you can explore. You will have some free time before dinner is served back at the lodge.

MEALS INCLUDED: Breakfast, Lunch & Dinner Photos for guidance only & not necessarily the room booked ADDRESS: Manatus, Limón Province, Tortuguero, Costa Rica NOTE: All times are approximate and may vary depending on weather and road conditions

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UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 5

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DAY 3 OVERNIGHT

MANATUS ✭ ✭ ✭ ✭ TORTUGUERO JUNGLE CANALS ROOM TYPE: DELUXE MORNING & AFTERNOON BOAT TOURS OF THE NATIONAL PARK As the only hotel in Tortuguero offering air conditioning, extra amenities and a la carte dining, After breakfast this morning you will set out with your guide from the lodge on one Manatus is the top choice for comfort. of the lodge's small private boats to explore the Tortuguero national park. Depending on the weather conditions it will also be possible to go on a short hiking tour.

Your guide will explain the history of the park and the conservation efforts that are made to protect the incredible biodiversity that exists within it. Spend the afternoon spotting caiman, several types of monkeys, hundreds of species of birds, sloths, river turtles, many different lizards and sometimes even Jaguar (although they are extremely rare)

In total there are 57 species of amphibians, 111 species of reptiles, and 60 species of mammals. More than 300 species of birds live in Tortuguero for all or part of the year. Birdwatchers commonly see keel-billed toucans, slaty tailed trogons, Montezuma oropendolas and a variety of parrots. Birds common along the canals include green and great blue herons, egrets, belted kingfishers, anhingas, jacanas, sun grebes and several species of hawks and kites.

Lunch and dinner is served a la carte at the lodge.

MEALS INCLUDED: Breakfast, Lunch & Dinner Photos for guidance only & not necessarily the room booked TOP TIP: Tortuguero is one of the wettest areas in Costa Rica. Even in the dry season you ADDRESS: Manatus, Limón Province, Tortuguero, Costa Rica can expect some showers. Make sure you bring a light waterproof or poncho as the boats have no roof in order to maximise wildlife viewing opportunities. Binoculars, sun cream and quick-drying clothes are also recommended.

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UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 6

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Tortuguero jungle canals

Spotting wildlife in the Tortuguero national park Sloth

Spotting monkeys in the trees! Jesus Christ Lizard

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UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 7 ▶ YOUR TAILOR MADE ULTIMATE COSTA RICA ENCOMPASSED TOUR - DETAILED ITINERARY

DAY 4 OVERNIGHT

EL SILENCIO ✭ ✭ ✭ ✭ ✭ TORTUGUERO TO EL SILENCIO ROOM TYPE: SUITE JOURNEY TO EL SILENCIO A luxurious and pampering retreat in the central cloud forest with world class cuisine, El Silencio is Breakfast is served at the restaurant at 07:30am and you are asked to be checked a very special and romantic place! out of your room by 08:30am for the 09:00am departure by boat back to the main dock. Arrival to the dock is approximately 11:00am where you will be able to use the facilities. After a brief stop you continue by air conditioned minibus to Guápiles arriving around 01:00pm where you will stop for lunch at a local restaurant.

After lunch you will be met by your private English speaking driver guide and taken by private transfer to El Silencio, a private cloud forest reserve located near to the small remote rural town of Bajos del Toro. The drive takes about two hours. On arrival you will be greeted by your eco-concierge who will show you to your room.

Photos for guidance only & not necessarily the room booked ADDRESS: 708, Province, Bajos del Toro, Costa Rica

MEALS INCLUDED: Breakfast & Lunch

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DAY 5 OVERNIGHT

EL SILENCIO ✭ ✭ ✭ ✭ ✭ EL SILENCIO WATERFALL HIKE ROOM TYPE: SUITE A GUIDED HIKE TO THREE HIDDEN WATERFALLS A luxurious and pampering retreat in the central cloud forest with world class cuisine, El Silencio is After breakfast in the restaurant this morning your eco-concierge will meet you at a very special and romantic place! your room and take you on a guided hike around the reserve. You will have an easy walk along well marked paths through the peaceful forest and along a pristine creek. The trail leads to three beautiful waterfalls, each slightly different from one another. Along the way your guide will be able to point out different flora and fauna found in the reserve.

Photos for guidance only & not necessarily the room booked ADDRESS: 708, , Bajos del Toro, Costa Rica

MEALS INCLUDED: Breakfast

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DAY 6 OVERNIGHT

AMOR ARENAL ✭ ✭ ✭ ✭ ✭ EL SILENCIO TO ARENAL ROOM TYPE: CANYON CASITA KING PRIVATE TRANSFER TO THE ARENAL VOLCANO AREA Amor Arenal is a super luxurious and secluded rainforest hotel with unbeatable views, hidden After breakfast you will be met at your hotel and taken by private transfer to Arenal. natural hot springs and huge, palatial casitas. The drive takes about 2 hours in total.

After checking into your hotel the rest of the afternoon and evening is at leisure. Why not explore the beautiful property and spend the afternoon in the hot springs.

Photos for guidance only & not necessarily the room booked The hot springs at Amor Arenal ADDRESS: Arenal Volcano National Park, 7 km oeste del centro de La Fortuna en la Ruta 142 camino al, La Fortuna, 21007, Costa Rica MEALS INCLUDED: Breakfast

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DAY 7 OVERNIGHT

AMOR ARENAL ✭ ✭ ✭ ✭ ✭ HANGING BRIDGES NATURE WALK ROOM TYPE: CANYON CASITA KING A PRIVATELY GUIDED NATURE WALK ON THE ARENAL HANGING BRIDGES Amor Arenal is a super luxurious and secluded rainforest hotel with unbeatable views, hidden This is a unique way to experience the primary rainforest up close from the tops of natural hot springs and huge, palatial casitas. the trees. A total of 16 bridges, the longest of which is 97 metres, form a nature trail of 3.2km across the forest canopy. Your private naturalist guide will teach you about this unique eco system and point out the huge variety of flora and fauna that can be found in the reserve. Your guide will take you to quieter corners of the reserve where you can explore at your own pace. There are impressive views of the volcano and Arenal lake so don’t forget your camera!

MEALS INCLUDED: Breakfast Photos for guidance only & not necessarily the room booked ADDRESS: Arenal Volcano National Park, 7 km oeste del TOP TIP: Bring a bottle of water, good shoes (no flip flops or sandals), suncream, insect centro de La Fortuna en la Ruta 142 camino al, La Fortuna, repellent, a light waterproof or poncho in case of rain and waterproof protection for 21007, Costa Rica electronic devices

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DAY 8 OVERNIGHT

AMOR ARENAL ✭ ✭ ✭ ✭ ✭ FREE DAY IN ARENAL ROOM TYPE: CANYON CASITA KING A DAY AT LEISURE TO RELAX OR TAKE ADDITIONAL EXCURSIONS Amor Arenal is a super luxurious and secluded rainforest hotel with unbeatable views, hidden There are no activities scheduled for today so you can relax and enjoy the comforts natural hot springs and huge, palatial casitas. of your hotel. There are many activities available in Arenal including chocolate tours, zip lining, horse riding, rafting tours, mountain biking, hanging bridges and more. Please let us know if you would like us to arrange an activity for today.

Photos for guidance only & not necessarily the room booked Arenal Volcano ADDRESS: Arenal Volcano National Park, 7 km oeste del centro de La Fortuna en la Ruta 142 camino al, La Fortuna, 21007, Costa Rica MEALS INCLUDED: Breakfast

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DAY 9 OVERNIGHT

SENDA MONTEVERDE ✭ ✭ ✭ ✭ ARENAL TO MONTEVERDE ROOM TYPE: JUNIOR SUITE JOURNEY TO THE CLOUD FOREST ACROSS ARENAL LAKE A contemporary luxury mountain lodge with lush gardens, spacious rooms and suites, and a You will be picked up at your hotel and taken by private transfer to the shores of fantastic location in the heart of the cloud forest. Lake Arenal (about 15 minutes) From here you will board a small boat to take you across to the other side of the lake (about 1 hour). This is a beautiful journey with wonderful views of the volcano and the surrounding area on the way. Many migratory birds can be seen.

On arrival to the dock at Rio Chiquito you will be taken by private transfer the remainder of the journey to your hotel in the Monteverde cloud forest region (about a 2 hour drive). The rest of the afternoon is at leisure to relax in your hotel.

Photos for guidance only & not necessarily the room booked Waterfall at Senda Monteverde ADDRESS: Province, Monteverde, Costa Rica

MEALS INCLUDED: Breakfast

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DAY 10 OVERNIGHT

SENDA MONTEVERDE ✭ ✭ ✭ ✭ THE MONTEVERDE RESERVE ROOM TYPE: JUNIOR SUITE A PRIVATELY GUIDED NATURE WALK IN THE CLOUD FOREST RESERVE A contemporary luxury mountain lodge with lush gardens, spacious rooms and suites, and a This morning you will be picked up at your hotel by your private local guide and fantastic location in the heart of the cloud forest. taken to the Monteverde Reserve. The protected reserve is one of the the most biologically rich in Costa Rica and supports a staggering variety of plants and animals. There are 13 kilometres of nature trails that wind through the forest that is often shrouded in cloud creating a mysterious and unique atmosphere. The reserve is home to over 500 species of birds, hundreds of different reptiles and amphibians, 3000 different species of plants and the highest diversity of orchids found anywhere on earth. Your private naturalist guide will explain the different flora and fauna as you walk through the forest. Return to your hotel by lunch time.

MEALS INCLUDED: Breakfast Photos for guidance only & not necessarily the room booked ADDRESS: Puntarenas Province, Monteverde, Costa Rica TOP TIP: Bring good shoes for walking and a light waterproof jacket or poncho in case of rain. Waterproof bags for your electronic equipment also come in handy!

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DAY 11 OVERNIGHT

ARENAS DEL MAR ✭ ✭ ✭ ✭ ✭ MONTEVERDE TO THE BEACH ROOM TYPE: OCEAN BREEZE SUPERIOR JOURNEY FROM MONTEVERDE TO MANUEL ANTONIO The only hotel in Manuel Antonio with private beach front access, this property offers first class You will be picked up at your hotel in the morning after breakfast and taken by luxury, with excellent views and attentive service. private transfer to Manuel Antonio on the Pacific Coast (between 3 and 4 hours) where you will be dropped at your hotel. There are local restaurants along the way that your driver can recommend should you wish to stop for lunch.

Once you have checked into your room the rest of the day is at leisure to relax by the pool.

Our comfortable private vehicles are all air conditioned and some even have wi-fi on board!

Photos for guidance only & not necessarily the room booked ADDRESS: Segunda entrada a la izquierda 800 metros MEALS INCLUDED: Breakfast Noreste Hotel Mariposa, Puntarenas Province,

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DAY 12 OVERNIGHT

ARENAS DEL MAR ✭ ✭ ✭ ✭ ✭ MANUEL ANTONIO NATIONAL PARK ROOM TYPE: OCEAN BREEZE SUPERIOR PRIVATELY GUIDED NATURE WALK & BEACH TIME IN THE NATIONAL PARK The only hotel in Manuel Antonio with private beach front access, this property offers first class Manuel Antonio is the nation’s smallest, but arguably the prettiest national park. luxury, with excellent views and attentive service. With thick jungle emerging onto white sand beaches, it is a picture perfect tropical paradise. Your private guide will lead you on an informative walk along the trails as you look for wildlife. Your guide will be able to take you to hidden corners of the park and avoid the large groups. All four species of monkey that exist in Costa Rica can be found in the park, one of the only areas of the country where this is possible, along with lots of other wildlife. After the walk enjoy a refreshing dip in the sea before returning to the hotel by lunch time.

Photos for guidance only & not necessarily the room booked MEALS INCLUDED: Breakfast ADDRESS: Segunda entrada a la izquierda 800 metros Noreste Hotel Mariposa, Puntarenas Province, Quepos TOP TIP: Make sure you bring your swimming costume and plenty of water

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DAYS 13 & 14 OVERNIGHT

ARENAS DEL MAR ✭ ✭ ✭ ✭ ✭ MANUEL ANTONIO ROOM TYPE: OCEAN BREEZE SUPERIOR TWO DAYS AT LEISURE The only hotel in Manuel Antonio with private beach front access, this property offers first class Spend these days relaxing by the hotel pool, taking a trip to the beach, or indulging luxury, with excellent views and attentive service. in a spa treatment. For the more active kayaking excursions, catamaran tours, horse riding and river rafting are all available. Please let us know if you would like us to arrange any additional excursions.

Manuel Antonio Coastline

MEALS INCLUDED: Breakfast Photos for guidance only & not necessarily the room booked ADDRESS: Segunda entrada a la izquierda 800 metros TOP TIP: Why not try El Avión, a funky bar and restaurant built inside the fuselage of an Noreste Hotel Mariposa, Puntarenas Province, Quepos old aeroplane! It is a great spot for sunsets and the atmosphere is relaxed

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UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 17

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DAY 15 OVERNIGHT

LAPA RIOS ✭ ✭ ✭ ✭ ✭ JOURNEY TO THE OSA PENINSULA ROOM TYPE: BUNGALOW PRIVATE TRANSFER TO PUERTO JIMENEZ THEN 4X4 TO THE LODGE In a remote and beautiful setting with superb views and luxury bungalows, this pioneering eco lodge is After breakfast this morning you will be met at your hotel by your private driver one of our most highly recommended properties! guide and taken by private transfer to the city of Puerto Jimenez on the Osa Peninsula. The drive takes about 3.5 hours first along the coast then inland.

On arrival to Puerto Jimenez you will be met by representatives of Lapa Rios and taken by 4x4 the remaining way to the lodge. It is about a 50 minute drive through the rainforest and your guides will be able to point out different birds, monkeys and other wildlife along the way. After check in the rest of the afternoon is at leisure.

Stairs to Lapa Rios Lodge

MEALS INCLUDED: Breakfast, Lunch & Dinner Photos for guidance only & not necessarily the room booked ADDRESS: Lapa Rios, Puerto Jimenez, 1000, Costa Rica NOTE: Arriving to Lapa Rios requires a fairly steep climb up quite a few stairs. It is, however, a very scenic walk and the reward is fantastic views from the top!

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DAYS 16 - 18 OVERNIGHT

LAPA RIOS ✭ ✭ ✭ ✭ ✭ THREE DAYS OF ACTIVITIES ROOM TYPE: BUNGALOW EXPLORE THE OSA PENINSULAR WITH EXPERT LOCAL GUIDES In a remote and beautiful setting with superb views and luxury bungalows, this pioneering eco lodge is Whilst at Lapa Rios you have included a choice of daily on site tours led by the one of our most highly recommended properties! resident naturalist guides. Available tours include a selection of bird watching tours, rainforest and waterfall hikes, local medicine tour, beach trips, starfish walk, The Osa Trail, Matapalo nature tour, night walk, sustainability tour and more. Other activities such as dolphin watching, horse riding and mangrove tours are available at an additional cost.

Photos for guidance only & not necessarily the room booked MEALS INCLUDED: Breakfast, Lunch & Dinner ADDRESS: Lapa Rios, Puerto Jimenez, 1000, Costa Rica

NOTE: It is full board during your stay at Lapa Rios which includes soft drinks, but alcoholic drinks are additional.

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Wild beaches

EXPLORE THE OSA PENINSULAR FROM LAPA RIOS ECO LODGE Gourmet jungle cuisine

Nature trails Multicoloured wildlife

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DAY 19 OVERNIGHT OSA PENINSULA TO CENTRAL VALLEY FINCA ROSA BLANCA ✭ ✭ ✭ ✭ ROOM TYPE: JUNIOR SUITE JOURNEY BACK TO SAN JOSE & PRIVATE TRANSFER TO HOTEL A quirky and unique boutique guesthouse with a touch of luxury and a private, organic coffee After breakfast this morning you will be taken by 4X4 to the airport at Puerto plantation on site. One of our favourites! Jimenez (about a 50 minute drive) where you will take a light aircraft flight back to San Jose.

Exact flight times to be confirmed, flight duration approximately 50 minutes.

On arrival to San Jose you will be met by your English speaking driver who will take you to your coffee plantation hotel about 30 minutes drive outside of the city.

The rest of the afternoon and evening is at leisure to relax and enjoy this peaceful location.

MEALS INCLUDED: Breakfast

BAGGAGE ALLOWANCE: On light aircraft flights within Costa Rica passengers can check in one piece of luggage at a maximum of 18 kilograms and a maximum size of 50 inches or Photos for guidance only & not necessarily the room booked 127cm. Additionally to this each passenger may take one piece of carry on luggage with a ADDRESS: Santa Bárbara, , 41-3009, Costa Rica weight allowance of 10 kilograms and a maximum size of 33 inches or 84cm.

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DAY 20 OVERNIGHT DEPARTURE PRIVATE TRANSFER TO THE AIRPORT

This morning there is time for a tour of the coffee plantation before check out. Private transfer from your hotel to the airport (about 30 minutes) for your return international flight.

End of services.

OVERNIGHT FLIGHT

MEALS INCLUDED: Breakfast

YOUR EXCLUSIVE TRIP GUIDEBOOK Tap into our in-depth knowledge of Costa Rica with a copy of our exclusive guidebook personalised to your trip that we give to each person who books a holiday with us. These books are 100+ pages depending on the length of your trip and are packed full of tips about the country, climate, what to take, currency, language guides, destination guides and much more. The perfect way to prepare for and get the most out of your Costa Rica experience with us!

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22 ▶ OUR HOTEL RECOMMENDATIONS Iboe.qjdlfe!cz!vt!gps!zpv"

GRANO DE ORO ✭✭✭✭✭ SAN JOSÉ - COSTA RICA FANTASTIC FOR ...

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FACILITIES AND AMENITIES

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The Grano de Oro hotel started life as the private residence of the Pozuelo family, !!Bjs!dpoejujpojoh!! built in a Victorian style around the turn of the 20th century. Since then the old !!!!!!!!!!!!!!!!!!!! mansion has been converted into a luxurious but cosy and homely hotel. The interior Photos for guidance only & not necessarily the room booked is warm and welcoming with ornate dark wood furniture, original art pieces, calming !!!!!!!!!!!!!!! ADDRESS: Calle 30, Avenida 2 y 4, San José, Costa Rica. water features and interesting antiques. Rooms are extremely well appointed and the higher category of Garden Suite comes with its own private outdoor patio. Set around ◥Wfsz!jnqsfttfe!xjui!uijt!ipufm-!b! an open air courtyard, tastefully lit by table lamps and candles, the restaurant is very well regarded and certainly the best place to eat in San Jose. It is open to the public wfsz!hppe!sftubvsbou!boe!gsjfoemz! and popular with the more discerning locals. There is also a rooftop terrace with two bunptqifsf◤ jacuzzis to relax in as the sun goes down. Located on a quiet street in an upmarket neighbourhood this hotel is a peaceful and tranquil oasis. John and Brenda Wood

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MANATUS ✭✭✭✭ TORTUGUERO - COSTA RICA FANTASTIC FOR ...

!!Qsjwbuf!kvohmf!qbui! !!B!mb!dbsuf!ejojoh! !!Qbopsbnjd!efdl! !!Sjwfs!gspou!qppm!

FACILITIES AND AMENITIES

!!23!sppnt! !!Xjgj!jo!bmm!bsfbt! ◥Pddvqzjoh!b!mpwfmz!tqpu!ofyu!up!uif!sjwfs!boe!xjui!npsf!dsfbuvsf!dpngpsut! !!Bjs!dpoejujpojoh!! uibo!nptu!mpehft!jo!Upsuvhvfsp-!Nbobuvt!jt!b!upq!dipjdf◤! !!Dfjmjoh!gbot!

Manatus is a secluded, boutique hotel located in a peaceful area in Tortuguero. It is !!Tnbmm!hzn! the only hotel in Tortuguero that includes air conditioning, cable TV, coffee making !!Dpnqvufst! facilities and a minibar in their attractively furnished rooms. Each room comes with a private terrace, four poster beds, mosquito nets and private bathrooms. It is also the !!Njojcbs! only hotel in Tortuguero to offer a la carte dining in the Ara Macaw restaurant and wifi throughout the property. The delightful swimming pool faces the river and is !!Tqb!usfbunfout!bwbjmbcmf! surrounded by tropical gardens which are home to an abundance of birdlife. A private jungle path offers more opportunity to spot monkeys, frogs, iguanas and lots !!Gsff!lbzblt! of other wildlife. The covered panoramic deck by the river makes a nice place to !!!!!!!!!!!!!!!!!!!! unwind with a cold beer and can also be used for a romantic private dinner. Spa Photos for guidance only & not necessarily the room booked services are available and there is a small gym with a couple of exercise machines !!!!!!!!!!!!!!! ADDRESS: Manatus, Limón Province, Tortuguero, Costa Rica on site. Use of the kayaks is also offered to the guests as complimentary.

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EL SILENCIO LODGE AND SPA ✭✭✭✭✭ CENTRAL VALLEY - COSTA RICA FANTASTIC FOR ...

!!Mvyvsz!ipofznppot! !!Uif!bnb{joh!Ftfodjb!tqb"! !!Qsjwbuf!kbdv{{jt!! !!Sfmbjt!'!Dibufbvy!

FACILITIES AND AMENITIES

!!27!sppnt! !!Xjgj!jo!nbjo!cvjmejoh!pomz! ◥Tjuujoh!jo!zpvs!pxo!qsjwbuf!kbdv{{j!jo!uif!dmpve!gpsftu!xjui!b!hmbtt!pg!xjof! !!Cfbvujgvm!xbufsgbmmt! xijmtu!xbudijoh!uif!gjsfgmjft!bqqfbs!jt!uif!vmujnbuf!spnboujd!fyqfsjfodf"◤! !!Ivnnjohcjse!hbsefo!

Since opening its doors El Silencio Lodge and Spa has established itself as one of the !!Xjof!ubtujoh!'!dvmuvsbm!bdujwjujft! most luxurious and impressive hotels in Costa Rica. Just an hour’s drive north of San Jose, !!Obuvsf!usbjmt! El Silencio is located within a 500 acre private reserve, nestled in a hidden valley in the cloud forest with a river coursing through. The 16 separate bungalows are dotted around !!Qsjwbuf!dmpve!gpsftu!sftfswf! the property, some closer to the river and some further up the hillside. Each one comes with a private terrace and rocking chairs, panoramic windows, local and organic luxury !!!!!!!!!!!!!!!!!!!!Photos for guidance only & not necessarily the room booked amenities and it’s own private, outdoor jacuzzi. Self guided nature trails lead to hidden ADDRESS: 708, Alajuela Province, Bajos del Toro, Costa Rica waterfalls, a hummingbird garden and the well renown Esencia spa. Recently recognised !!!!!!!!!!!!!!! by the prestigious Relais and Chateaux group, the gourmet restaurant serves exciting ◥B!xbsn!boe!joujnbuf!mpehf!.!xibu!b! dishes complimented by an original cocktail menu. The dedicated eco-concierge and ijeefo!hfn"◤ attentive staff go the extra mile for their guests with nice touches such as hand written notes and a hot water bottle left in your bed for when you return to your room after dinner. Alice Verbeke

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AMOR ARENAL ✭✭✭✭✭ ARENAL - COSTA RICA FANTASTIC FOR ...

!!Ijeefo!sbjogpsftu!ipu!tqsjoht!! !!Gmpbujoh!nfejubujpo!qmbugpsn! !!Cfbvujgvm!'!tfdmvefe!mpdbujpo! !!Ejsfdu!wjfxt!pg!uif!wpmdbop!

FACILITIES AND AMENITIES

!!42!tuboebmpof!dbtjubt! !!Xjgj!'!bjs!dpoejujpojoh! ◥Bnps!Bsfobm!jt!pof!pg!uif!nptu!mvyvsjpvt!ipufmt!jo!uif!bsfb!tfu!jo!bo! !!Gvmm!tfswjdf!tqb!! fodiboujoh!mpdbujpo!xjui!fopsnpvt!boe!cfbvujgvmmz!bqqpjoufe!tuboebmpof!dbtjubt◤! !!Gbsn!up!ubcmf!sftubvsbou!

Amor Arenal makes a strong claim for the best hotel in the area. The property is in a very !!Mb!Kbsbojub!ubqbt!cbs! secluded and idyllic location, nestled within the rainforest and near to the volcano. The hotel is made up of 31 enormous standalone casitas measuring 872 square feet each. !!Ijhi!foe!hzn!! Each one has a direct view of the volcano from a private deck equipped with your very !!Jezmmjd!zphb!efdl! own private spring water fed plunge pool. Interiors are furnished with precious tropical hardwoods and bathrooms feature double head showers with floor to ceiling picture !!Xfu!cbs!'!qsjwbuf!obuvsbm!qppm! windows onto the rainforest. Within the grounds there are tropical jungle trails leading to two natural hot springs and three warm mineral water pools hidden in the rainforest. !!Qsjwbuf!qmvohf!qppmt!jo!fbdi!dbtjub! There is also a swim up bar! Also on the property you will find an impressive yoga deck !!!!!!!!!!!!!!! looking out over the rainforest canyon stream, a stunning floating meditation platform and Photos for guidance only & not necessarily the room booked treatment rooms surrounded by lush vegetation. Other facilities include a lively tapas bar ADDRESS: Arenal Volcano National Park, 7 km oeste del centro de La Fortuna en la Ruta 142 camino al, La Fortuna, with live music, a fully equipped gym, farm to table all organic restaurant and a spa. 21007, Costa Rica

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SENDA MONTEVERDE ✭✭✭✭ MONTEVERDE - COSTA RICA FANTASTIC FOR ...

!!Hsfbu!mpdbujpo!jo!Tboub!Fmfob! !!Cfbvujgvm!hspvoet!'!hbsefot! !!Bhvuj!xjmemjgf!sfgvhf!! !!Fydfmmfou!sftubvsbou!

FACILITIES AND AMENITIES

!!35!sppnt! !!Xjgj! ◥Xjui!ju◢t!cfbvujgvm!dpoufnqpsbsz!mpehjoht-!Tfoeb!Npoufwfsef!nblft!b!tuspoh! !!Dfjmjoh!gbot! dbtf!gps!uif!ujumf!pg!cftu!ipufm!jo!Npoufwfsef◤! !!Obuvsf!usbjmt!

Senda Monteverde is an ambitious project that aims to be the best hotel in !!Mjwjoh!sppn!'!hbnft!bsfb! Monteverde. Opening it’s doors in November 2018, this luxury mountain lodge offers !!Cbs!xjui!ibqqz!ipvs"! just 24 modern mountain bungalows that are dotted around the extensive property. Each independent ‘casita’ contains one or two rooms, some with views to the pacific !!Ojhiumz!uvsoepxo!tfswjdf!! ocean and others of the cloud forest. All rooms come with luxury organic toiletries, king size or twin beds, a separate living area, open air terraces and a minibar. The !!Cjse!xbudijoh! Wifi is excellent, which is a rarity in Monteverde! The excellent restaurant emphasizes local produce and the menu was designed by acclaimed Costa Rican chef Carlos . The property is also only a short walk from the bars and restaurants of Santa Elena. There hotel is next door to a wildlife refuge which you Photos for guidance only & not necessarily the room booked can visit and lots of wildlife can be seen wandering through the grounds. Bird ADDRESS: Puntarenas Province, Monteverde, Costa Rica watching is also excellent with hummingbirds and other species regularly seen.

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ARENAS DEL MAR ✭✭✭✭✭ MANUEL ANTONIO - COSTA RICA FANTASTIC FOR ...

!!Qsjwbuf!cfbdi!gspou!bddftt! !!3508!dpodjfshf! !!CCR!ojhiut! !!Cfbdi!gppucbmm!'!wpmmfzcbmm!

FACILITIES AND AMENITIES

!!49!sppnt! !!Xjgj! ◥Xjui!buufoujwf!tfswjdf-!mvyvsjpvt!tvjuft!boe!xjui!qsjwbuf!bddftt!up!uif!cfbdi-! !!Xfmmoftt!dfousf! Bsfobt!efm!Nbs!jt!pof!pg!pvs!upq!dipjdft!jo!Nbovfm!Boupojp◤! !!Pshbojd!upjmfusjft!!

Arenas del Mar has an enviable spot in Manuel Antonio, built within its own 11 acre !!Uxp!pvuepps!txjnnjoh!qppmt! private rainforest reserve and the only property in the area to offer direct beach front !!Cbs!'!sftubvsbou!! access. Built up the side of a steep cliff, the views of the Playa Espadilla and Playitas beaches are wonderful. Within their private reserve there are many nature trails !!22!bdsf!qsjwbuf!sftfswf! including a hanging bridge where guests can spot several types of monkeys, sloths, iguanas, coatis and other wildlife. The fresh and modern rooms are painted in calming !!Obuvsf!usbjmt! natural tones and decorated with original pieces of local art. All come with modern amenities and the hotel’s own exclusive organic beauty products and toiletries. The !!Mjcsbsz!boe!npwjf!ojhiut! higher category suites have jacuzzi’s and private terraces with outstanding views. !!!!!!!!!!!!!!!!!!!! There are two outdoor swimming pools to choose from and a relaxed beachfront bar Photos for guidance only & not necessarily the room booked ADDRESS: Segunda entrada a la izquierda 800 metros and restaurant with lounger service. BBQ’s are often held on the beach in the !!!!!!!!!!!!!!!Noreste Hotel Mariposa, Puntarenas Province, Quepos evenings and there is also a wellness centre offering rejuvenating treatments.

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LAPA RIOS ✭✭✭✭✭ OSA PENINSULAR - COSTA RICA FANTASTIC FOR ...

!!Qjpoffsjoh!Fdp!Mpehf! !!Dbopqz!sppgupq!xjui!tvqfsc!wjfxt! !!Qsjwbuf!nbttbhf!ivu! !!Zphb!'!Dij!Lvoh!!

FACILITIES AND AMENITIES

!!28!cvohbmpxt! !!Xjgj!jo!nbjo!mpehf!pomz! ◥Mbqb!Sjpt!nbjoubjot!jut!tuspoh!dpnnjunfou!up!tvtubjobcjmjuz!xjuipvu!tbdsjgjdjoh! !!Dfjmjoh!gbot!'!tdsffot! mvyvsz"!Ju!jt!b!vojrvf!mpehf!jo!b!cfbvujgvm!obuvsbm!tfuujoh◤! !!Mvyvsz!cvohbmpxt!

Lapa Rios is the ongoing project of John and Karen Lewis which has become a legendary !!Tpmbs!pvuepps!'!joepps!tipxfs! and pioneering eco lodge in Costa Rica. Reached by light aircraft then a 45 minute 4x4 drive through the rainforest, the lodge is located within its own private rainforest reserve on !!B!mb!dbsuf!hpvsnfu!ejojoh! the Osa Peninsular and with sweeping views of the pacific ocean and Golfo Dulce. The main building and 17 private bungalows are spread out along a ridge that requires a fairly steep !!Qpubcmf!xbufs!gspn!obuvsbm!tqsjoh! walk up a lot of stairs where iguanas, sloths, monkeys and other wildlife can often be seen in !!Fdp!gsjfoemz!txjnnjoh!qppm! the trees. The reward at the top is unbeatable views and a cooling breeze. The thatched bungalows are built with wood and bamboo with open sides and screens to fully immerse !!Obuvsf!usbjmt!! guests in their jungle surroundings. All come with outdoor and indoor showers, tiled bathrooms, four poster beds, fantastic views and private terraces which are often visited by !!Ejsfdu!cfbdi!bddftt! toucans, scarlet macaws, monkeys and other wildlife. Other facilities include direct access to three beaches, nature trails, a lovely swimming pool, gourmet cuisine created by trained !!!!!!!!!!!!!!!Photos for guidance only & not necessarily the room booked chefs, a yoga deck, massages and daily guided excursions. ADDRESS: Lapa Rios, Puerto Jimenez, 1000, Costa Rica

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FINCA ROSA BLANCA ✭✭✭✭ CENTRAL VALLEY - COSTA RICA FANTASTIC FOR ...

!!Qsjwbuf!pshbojd!dpggff!qmboubujpo! !!Tvtubjobcjmjuz!qjpoffst! !!Cfbvujgvm!hbsefot! !!Spnboujd!sppnt!

FACILITIES AND AMENITIES

!!25!sppnt! !!Xjgj! ◥Dpggff!dpoopjttfvst!xjmm!mpwf!uif!ipufm◢t!qsjwbuf!pshbojd!dpggff!qmboubujpo! !!Qbopsbnjd!wjfxt! mpdbufe!kvtu!pwfs!uif!spbe◤! !!Pshbojd!gppe!hspxo!po!tjuf!

Finca Rosa Blanca was one of the first hotels to receive the coveted 5 leaf award for !!Mpdbm!bsujtbo!hjgu!tipq! sustainability. The affable owner was personally involved in the creation of the 5 leaf !!Txjnnjoh!qppm! certification system which is now used all over Costa Rica. The hotel started life as a family home, built by the owners, and slowly grew into a hotel. Hidden amongst the trees !!Tqb! with striking views over the Central Valley, the white stucco, Gaudi-esque buildings blend seamlessly into their natural surroundings. Each of the quirky but luxurious rooms !!Fm!Ujhsf!Wftujep!cbs!'!sftubvsbou! are adorned with murals by local artisans and individually designed. All offer private terraces with spectacular views of the Central Valley. Adjacent to the property the hotel !!Sftjefou!cjsejoh!hvjef! has its own organic coffee plantation where guests can enjoy an exclusive tour. The !!!!!!!!!!!!!!!!!!!! swimming pool, complete with a waterfall, is set amongst the wonderfully kept gardens Photos for guidance only & not necessarily the room booked and private nature trails. End the day with a spa treatment and a meal in the El Tigre !!!!!!!!!!!!!!! ADDRESS: Santa Bárbara, Heredia, 41-3009, Costa Rica Vestido restaurant serving inventive dishes using fresh produce grown on site.

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30 ▶ COSTA RICA READING LIST OUR FAVOURITES TO GET YOU IN THE MOOD FOR YOUR TRIP

THE TICOS: CULTURE AND SOCIAL CHANGE IN NATIONAL PARKS OF COSTA RICA - Gregory Basco COSTA RICA - Mavis, Karen & Richard Biesanz (photographer) Robin Kazmier (author)

A thorough look at the history, politics, economic This recent photo book published in 2015 contains the development, society and culture of Costa Rica. Fairly stunning photography of Gregory Basco and formal in style but very informative and a fantastic informative text by Robin Jazmier. Very well presented introduction to Costa Rica. - a good coffee table book.

THE COSTA RICA READER - Ivan Molina, Steven THE BIRDS OF COSTA RICA - Richard Garrigues & Palmer Robert Dean

A wide selection of collected newspaper accounts, This recently published field guide (2014) is getting histories, petitions, memoirs, poems and essays by rave reviews in the birding community. It covers all 903 Costa Rican writers translated into English. Great to get species with identifying pictures and accompanying a flavour of Costa Rican society. A good one to dip in text. An essential companion for fans of Costa Rica’s and out of. exotic bird life.

COSTA RICA: A TRAVELER’S LITERARY TROPICAL NATURE - Adrian Forsyth, Ken Miyata COMPANION - Barbara Ras (editor) 17 lively essays on tropical biology and first hand A collection of short stories by Costa Rican authors experiences by two field biologists who spent some translated into English. Usefully organised into different time in the rainforests of Costa Rica. regions, this thoughtful collection really brings the Essential reading for science buffs! country to life!

MONKEYS ARE MADE OF CHOCOLATE: EXOTIC JURASSIC PARK & THE LOST WORLD - Michael AND UNSEEN COSTA RICA - Jack Ewing Crichton

A collection of Jack Ewing’s stories and essays on For a more unusual suggestion try the internationally nature, environmentalism, wildlife and conservation. famous Jurassic Park. Whilst the blockbuster was Praised highly for his writing and story-telling, this is an filmed in Hawaii, Crichton based his original novel on easily accessible and fascinating read. Costa Rica and the powerful imagery is very true to life.

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1) YOUR CONTRACT 3) ABTA - THE TRAVEL ASSOCIATION

YOUR CONTRACT IS WITH HEADSEAST LTD (UK company number 6717612) a We are a Member of ABTA, membership number Y1699. We are obliged to maintain a Member of ABTA (membership number Y1699) and holder of ATOL license 10287, high standard of service to you by ABTA’s Code of Conduct. We can also offer you an trading as “The Latin America Travel Company. arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive When you make a booking you guarantee that you have the authority to accept and do method of arbitration on documents alone with restricted liability on you for costs. The accept on behalf of your party the terms of these booking conditions. A contract will exist upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme as soon as we issue our confirmation invoice. This contract is made on the terms of doesn’t apply to claims which are solely in respect of physical injury or illness or their these booking conditions, which are governed by English Law, and the jurisdiction of the consequences. It can however deal with claims which include an element of minor English Courts. You may however, choose the law and jurisdiction of Scotland or injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per Northern Ireland if you wish to do so. person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, 2) YOUR FINANCIAL PROTECTION you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. 4) YOUR HOLIDAY PRICE

We, or the suppliers identified on your ATOL Certificate, will provide you with the A) We reserve the right to alter the prices of any of the holidays shown in our services listed on the ATOL Certificate (or a suitable alternative). In some cases, where brochure. You will be advised of the current price of the holiday that you wish to neither we nor the supplier are able to do so for reasons of insolvency, an alternative book before your contract is confirmed. ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the B) When you make your booking you must pay a the deposit alternative ATOL holder will perform those obligations and you agree to pay any money requested. The balance of the price of your travel arrangements outstanding to be paid by you under your contract to that alternative ATOL holder. must be paid at least 70 days before your departure date. If the However, you also agree that in some cases it will not be possible to appoint an deposit and/or balance is not paid in time, we shall cancel your alternative ATOL holder, in which case you will be entitled to make a claim under the travel arrangements. If the balance is not paid in time we shall ATOL scheme (or your credit card issuer where applicable). retain your deposit. The price of your travel arrangements is fully guaranteed and will not be subject to any surcharges.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the C) When you buy a flight-based holiday, all monies you pay to the services listed (or a suitable alternative, through an alternative ATOL holder or travel agent are held by him on behalf and for the benefit of the otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a Trustees of the Air Travel Trust at all times. This is subject to the payment to (or confer a benefit on) you under the ATOL scheme. You agree that in agent’s obligation to pay it to us for so long as we do not fail. If we return for such a payment or benefit you assign absolutely to those Trustees any claims fail, any money held at that time by the agent, or subsequently which you have or may have arising out of or relating to the non-provision of the accepted from you by him, is and continues to be held on behalf services, including any claim against us, the travel agent (or your credit card issuer of and for the benefit of the Trustees of the Air Travel Trust without where applicable). You also agree that any such claims may be re-assigned to another any obligation to pay that money to us. When you buy a holiday body, if that other body has paid sums you have claimed under the ATOL scheme. not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times.

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UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 32 ▶ BOOKING CONDITIONS

5) IF YOU CHANGE YOUR BOOKING addition if an element of the Tour is a scheduled air fare, then you should be aware that the tickets are usually issued immediately upon us receiving your deposit payment. If you cancel the Tour after the date on which tickets are issued the airline will in most If, after our confirmation invoice has been issued, you wish to change your travel cases impose cancellation charges which will usually be the full cost of the airfare. The arrangements in any way, for example your chosen departure date, tours or Company will advise you of these charges before cancellation. These cancellation accommodation, we will do our utmost to make these changes but it may not always be charges will be passed on in full and are in addition to any other cancellation charges possible. Any request for changes to be made must be in writing from the person who listed above. made the booking or your travel agent. You will be asked to pay an administration charge of £50 per person plus any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that 7) IF WE CHANGE OR CANCEL YOUR HOLIDAY changes are made and you should It is unlikely that we will have to make any changes to your travel arrangements, but we contact us as soon as possible. Note: Certain travel arrangements (e.g. Air Tickets) may do plan the arrangements many months in advance. Occasionally, we may have to not be changeable after a reservation has been made and any alteration request could make changes and we reserve the right to do so at any time. Most of these changes will incur a cancellation charge of up to 100% of that part of the arrangements. be minor and we will advise you or your travel agent of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel Certain changes, such as a change of date less than 70 days before departure, may be arrangements. For example, if the minimum number of clients required for a particular treated as a cancellation of the original booking and rebooking in which case travel arrangement is not reached, we may have to cancel it. However, we will not cancellation charges will apply – you will be advised at the time you make your request cancel your travel arrangements less than 60 days before your departure date, except where applicable. For any change of date of your booking the re-booking will be subject for reasons of force majeure or failure by you to pay the final balance. If we are unable to the cancellation period at the time of the change to your original booking if within 70 to provide the booked travel arrangements, you can either have a refund of all monies days of your original date of departure. paid or accept an offer of alternative travel arrangements of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). 6) IF YOU CANCEL YOUR HOLIDAY In accordance with EU Regulation 2111/2005 we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. Any changes to the actual airline You, or any member of your party, may cancel your travel arrangements at any time. after you have received your tickets will be notified to you as soon as possible and in all Written notification from the person who made the booking or your travel agent on your cases at check-in or at the boarding gate. Such a change is deemed to be a minor behalf must be received at our offices. Since we incur costs in cancelling your travel change. Other examples of minor changes include alteration of your outward/return arrangements, you will have to pay the applicable cancellation charges up to the flights by less than 12 hours, changes to aircraft type, change of accommodation to maximum shown below. Note: If the reason for your cancellation is covered under the another of the same standard. terms of your insurance policy, you may be able to reclaim these charges. If we make a major change to your holiday, we will inform you or your travel agent as NUMBER OF DAYS BEFORE THE START DATE OF YOUR TRIP WITH US WHEN soon as reasonably possible if there is time before your departure. You will have the WE RECEIVE YOUR CANCELLATION. SHOWN AS A PERCENTAGE OF YOUR choice of either accepting the change of arrangements, accepting an offer of alternative TOTAL TRIP PRICE*. travel arrangements of comparable standard from us if available (we will refund any

price difference if the alternative is of a lower value), or cancelling your holiday and Over 60 days before commencement Deposit only receiving a full refund of all monies paid. 59-40 days before commencement 50% 39-14 days before commencement 90% 14 days or no show 100% 8) IF YOU HAVE A COMPLAINT

*The trip price does not include visas, visa processing fees, travel insurance or If you have a problem during your holiday, please inform the relevant supplier (e.g. your guidebooks, which shall be 100% forfeit in all cases. In hotelier) and our local representative immediately who will endeavour to put things right.

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected]

UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 33 ▶ BOOKING CONDITIONS

If your complaint is not resolved locally, please follow this up within 28 days of your It is common and accepted practice for transport methods employed on our trips to run return home by writing us giving your booking reference and all other relevant with delays, or to run below operational standards that would be regarded as normal in information. Please keep your letter concise and to the point. This will assist us to Western Europe. We cannot accept any claim of any nature which relates to any failure quickly identify your concerns and speed up our response to you. It is strongly of transport operators to conform either to timetables supplied by us or to their own recommended that you communicate any complaint to the supplier of the services in timetables or arises from deviations from operational standards by transport operators question as well as to our local representative without delay. If you fail to follow this whose services form part of our itineraries (whether original or amended). simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on holiday and this may affect your rights under 10) PROMPT ASSISTANCE IN RESORT this contract. Please also see clause 3 above on ABTA. If the contract we have with you is not performed or is improperly performed as a result 9) OUR LIABILITY TO YOU of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our If the contract we have with you is not performed or is improperly performed by us or control, the consequences of which could not have been avoided even if all due care our suppliers we will pay you appropriate compensation if this has affected the had been exercised, or an event which we or our suppliers, even with all due care, could enjoyment of your travel arrangements. However we will not be liable where any failure not foresee or forestall, and you suffer an injury or other material loss, we will offer you in the performance of the contract is due to: you; or a third party unconnected with the such prompt assistance as is reasonable in the circumstances. provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the 11) PASSPORT, VISA & IMMIGRATION REQUIREMENTS consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not Your specific passport and visa requirements, and other immigration requirements are foresee or forestall. Our liability, except in cases involving death, injury or illness, shall your responsibility and you should confirm these with the relevant Embassies and/or be limited to a maximum of 2 times the cost of your travel arrangements. Our liability will Consulates. We do not accept any responsibility if you cannot travel because you have also be limited in accordance with and/or in an identical manner to the contractual terms not complied with any passport, visa or immigration requirements. of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in 12) EXCURSIONS respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of Excursions or other tours that you may choose to book or pay for whilst you are on compensation that you can claim for death, injury, delay to passengers and loss, holiday are not part of your package holiday provided by us. For any excursion or other damage and delay to luggage. We are to be regarded as having all benefit of any tour that you book, your contract will be with the operator of the excursion or tour and limitation of compensation contained in these or any conventions. You can ask for not with us. We are not responsible for the provision of the excursion or tour or for copies of the transport companies’ contractual terms, or the international conventions, anything that happens during the course of its provision by the operator. from our offices (Address & Telephone). Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases 13) INSURANCE of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However We consider adequate travel insurance to be essential. You must ensure you take out a reimbursement in such cases will not automatically entitle you to a refund of your policy which includes appropriate cover for medical expenses and for your repatriation holiday cost from us. Your right to a refund and/or compensation from us is set out in to the UK in the event of medical need and for loss or damage of belongings. Please clause 6. If any payments to you are due from us, any payment made to you by the read your policy details carefully and take them with you on trip. It is your responsibility airline will be deducted. NB this clause does not apply to any separate contracts that to ensure that the insurance cover you purchase is suitable and adequate for your you may enter into for excursions or activities whilst on holiday. particular needs.

THELATINAMERICATRAVELCOMPANY.COM | Email: [email protected]

UK ☎: +44 (0) 20 8191 7772 | Part of HeadsEast Ltd - UK business registration: 6717612 34