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Cyberjaya Citizen Perception Report 2019 | City Prosperity Initiative (CPI) Copyright © United Nations Human Settlements Programme (UN-Habitat) 2019 CITIZEN PERCEPTION REPORT CITY PROSPERITY INITIATIVE (CPI) Cyberjaya Malaysia CITIZEN PERCEPTION REPORT CYBERJAYA, MALAYSIA CITY PROSPERITY INITIATIVE (CPI) 2019 Cyberjaya Citizen Perception Report 2019 | City Prosperity Initiative (CPI) Copyright © United Nations Human Settlements Programme (UN-Habitat) 2019 HS Number: HS/034/19E ISBN Number: (Volume) 978-92-1-132843-1 All rights reserved United Nations Human Settlements Programme (UN-Habitat) P.O. Box 30030 00100 Nairobi GPO KENYA Tel: 254-020-7623120 (Central Offce) www.unhabitat.org DISCLAIMER The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the Secretariat of the United Nations concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers of boundaries. Views expressed in this publication do not necessarily refect those of the United Nations Human Settlements Programme, the United Nations, or its Member States. This work is available open access by complying with the Creative Common license created for inter-governmental organizations, available at: http://creativecommons.org/licenses/by/3.0/igo/ Cover Photo: © Getty Images / Farizun Amrod Saad 6 ACKNOWLEDGEMENTS UN-Habitat FIABCI Eduardo López Moreno FIABCI Support: Director of Research and Capacity Development Enrico Campagnoli Marco Matteini City Prosperity Initiative Coordinator: Michele Melchiorri Regina Orvañanos Murguía FIABCI Malaysia: Cyberjaya Project Manager: Michael GEH Alejandra Pérez Sandoval Yu Kee SU Thit Sang YEO Authors and Data Analysis: Regina Orvañanos Murguía, María José Nieto Combariza Editor: Alejandra Pérez Sandoval Graphic Design: Vikki Keingati CITY PROSPERITY INITIATIVE: Cyberjaya Citizen Perception Report 7 CONTENTS KEY FINDINGS ...........................................................................................................................................8 INTRODUCTION ......................................................................................................................................10 THE CITY PROSPERITY INITIATIVE ..................................................................................................16 CPI-PERCEPTION INDEX RESULTS ...............................................................................................24 URBAN GOVERNANCE AND LEGISLATION ..............................................................................30 URBAN PLANNING AND DESIGN ...................................................................................................32 URBAN ECONOMY AND MUNICIPAL FINANCE ......................................................................35 INFRASTRUCTURE DEVELOPMENT ................................................................................................37 SOCIAL COHESION AND EQUITY ..................................................................................................40 URBAN ECOLOGY AND ENVIRONMENT .....................................................................................43 UNDERSTANDING THE FINDINGS ..................................................................................................45 WAY FORWARD ......................................................................................................................................50 8 KEY FINDINGS 1. UN-Habitat’s City Prosperity- Per- view that the city is expanding faster than Ception Index evaluates the state of a city its population growth, compromises an ef- according to six dimensions which are re- fcient use of the urban land. lated to the implementation of the Sus- tainable Development Goals and the New Urban Agenda. 5. EConomiC development does not automatically translate into adequate em- ployment opportunities. While economic 2. Cyberjaya’s prosperity is perCeived as growth and labor productivity are perceived “moderately solid” under the City Prosperity as very solid, the experts have split visions Initiative- Perception Index. This according of the conditions of the city to generate to the experience of a panel of experts, calls adequate jobs in Cyberjaya. City fnances, for the city to reinforce its urban policies to which can infuence economic growth and raise the levels of prosperity to “solid” levels. wealth distribution through its impact on the quality of infrastructure required to increase the productivity of different sectors, 3. Cyberjaya’s perCeption and vision are still not considered by the experts at a are aligned. The city’s vision to become a very adequate level. technology hub as the frst smart city in the region concurs with the highest evaluated aspects of the CPI-Perception Index. The 6. Divergence of opinions provides im- state of energy and ICT, local economic de- portant insights to city’s challenges. Urban velopment, and urban form were the highest Governance and Legislation has the most ranked development areas by the panel of divergent results within the CPI, with the experts. This shows positive public aware- aspects of rules and legislations perceived ness about the city planning and develop- positively, while urban governance receiving ment strategies. more negative views. The adequacy and implementation of urban plans is on a solid path; however, the city has a challenge to 4. Urban Planning and Design matters. increase citizens’ participation in planning Corresponding to the planned nature of the decisions and regulatory frameworks. city, Cyberjaya’s best perceived dimension is Urban Planning and Design. The city’s urban form is evaluated as a strength due 7. InfrastruCture development has to an even distribution of different land Contrasting patterns. While electricity co- uses and good connectivity that allows for verage and internet use are perceived within an easy mobility between the center and the best aspects of the city, the Infrastructure the city outskirts. However, a generalized Development dimension has the lowest CITY PROSPERITY INITIATIVE: Cyberjaya Citizen Perception Report 9 average results in the Index and is the only 11. Women view Cyberjaya as less se- dimension in the “moderately weak” group. cure. The perceived incidence of homicides and theft have the highest gap between the opinions of women and men. One third of 8. Housing affordability and Coverage of the indicators, including the harassment of public transport should be policy priorities women in public spaces present a signifcant for Cyberjaya. The two aspects are perceived gender gap. Understanding the different as “very weak” and are amongst the lowest ways that women and men experience urban ranked in the city, according to the panel of space is fundamental to design appropriate experts. In contrast, ICT & energy coverage, policies for better quality of life. were considered the most prosperous aspects of Cyberjaya. 12. Long-time residents notice higher prevalence of poverty. Experts that have li- 9. Cyberjaya is just partially adequately ved in Cyberjaya for more than 5 years notice prepared for natural disasters. According to more an increasing struggle for people to panel experts, resilience and environmen- afford basic needs compared to those who tal sustainability matters in Cyberjaya are have more recently moved to the city. The considered as “moderately solid”. Pollution level of preservation of heritage as well as levels, air quality and waste management are the proportion of young people attending perceived as “moderately good”, while water school are among the problems that are treatment and preparedness to disasters are less evident to newcomers; these challenges “moderately weak”. become more apparent as the experts know their city better. 10. Lack of data equals weak policies. More widespread and transparent information regarding social cohesion and environmen- 13. Stronger efforts to produCe data tal issues is needed. A large portion of the Create better implementation of City plans. experts were poorly informed of develop- Lack of awareness limits the involvement ment issues like the trend of homelessness of citizens in city development issues. On or people living in informal settlements, the contrary, issues related with the city’s waste-water treatment, job informality, traffc vision, such as economic growth, proper fatalities, or the effects of natural disasters. infrastructure and green spaces have not Better-targeted policies and stronger institu- a single expert without having an opinion, tional communication strategies are needed; and in general, they are evaluated more good data is crucial for this. positively. 10 INTRODUCTION Malaysia: addressing the challenges of an urban society The world’s population is increasingly total population of the country, bringing an concentrated in urban areas. Today, more uneven urban development model.5 than half the world’s seven billion people live in cities and the trend indicates that Urban areas are generally where most of the this share is going to increase by two-thirds, national economic, governmental, trade and adding an additional three billion people to transport activities are located, and where these areas by 2050.1 crucial links with rural areas, between cities and even countries, happen. As such, urban Malaysia is no stranger to this trend; It is spaces are important drivers of development one of the most urbanized countries in East and reduction of poverty, both rural and Asia and has the fourth-largest amount of urban. Malaysian cities have been important
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