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Castrol India Limited Tel: (022) 6698 4100 CIN L23200MH1979PLC021359 Fax: (022) 6698 4101 Technopolis Knowledge Park, https://www.castrol.com/en in/india.html .Castrol Mahakali Caves Road, Customer Service Toll Free No. : 1800 222 100 / 1800 209 8100 Chakala, Andheri (East), Mumbai - 400 093. 20 June 2020 The BSE Limited National Stock Exchange of India Limited Phiroze Jeejeebhoy Towers Exchange Plaza, Bandra Kurla Complex Dalal Street Plot No. C/1, 'G' Block Mumbai 400 001 Bandra (East), Mumbai 400051 Scrip Code: 500870 Symbol : CASTROLIND Dear Sir/Madam, Subject: 1. Regulation 34 of the SEBI (Listing Obligation and Disclosure Requirements) Regulations, 2015 -- Electronic copy of the Notice of the 42° Annual General Meeting and the Annual Report of Castrol India Limited for the financial year ended 31 December 2019 2. Intimation of cut-off date of 3 July 2020 to determine the eligibility of members to cast their vote through remote e-voting and e-voting during the 42" Annual General Meeting This is further to our letter dated 12 June 2020 regarding, inter-alia, convening of the 420 Annual General Meeting of the Company ("AGM") on Wednesday, 15 July 2020 at 3.00 pm through Video Conferencing/Other Audio-Visual Means (VC/OAVM) Facility. Please find enclosed electronic copy of the Notice of the 42 AGM and the Annual Report for the financial year ended 31 December 2019 including the Audited Financial Statements for the financial year ended 31 December 2019 which is being sent by email to those Members whose email addresses are registered with the Company/Depository Participant(s). The requirements of sending physical copy of the Notice of the AGM and Annual Report to the Members have been dispensed with vide MCA Circular/sand SEBI Circular. The Notice of the 420 AGM and the Annual Report are also available on the website of the Company at https://www.castrol.com/en in/india/home.html and we request you to also upload them on your website www.bseindia.com and www.nseindia.com. Members of the Company holding shares in physical form who have not registered their email addresses with the Company can obtain the Notice of the 42"° AGM, Annual Report and/or login details for joining the 42" AGM through VC/OAVM facility including e-voting, by sending 2Castrol details like Folio No., Name of shareholder, scanned copy of the share certificate (front and back), PAN (self-attested scanned copy of PAN card), AADHAR (self- attested scanned copy of Aadhar Card) by email to Company/RTA's email ID at [email protected] or [email protected] respectively. Members holding shares in demat form can update their email address with their Depository Participant. In terms of Section 108 of the Companies Act, 2013 and Rule 20 of the Companies (Management & Administration) Rules, 2014 (as amended), the Company has fixed 3 July 2020 as the cut-off date to determine the eligibility of the members to cast their vote by remote e-voting and e-Voting during the 42"° AGM scheduled to be held on 15 July 2020 through VC/OAVM Facility. Request you to kindly take the same on record. Thanking you, Yours faithfully, For Castro! India Limited Digitally signed by Dhar, Dhar, Chandana Date: 2020.06.20 Ch and an a 19:36:50 +05'30' Chandana Dhar Company Secretary & Compliance Officer Encl: As above cc Link lntime India Private Limited National Securities Depository Limited Central Depository Services (India) Limited Annual Report 2019 Report Annual Annual Report 2019 Castrol India Limited India Castrol Castrol India Limited Castrol India Limited India Castrol Castrol India Limited India Castrol Castrol India Limited CastrolAnnual ReportIndia 2019 Limited - Overview 2019 Limited Report India Annual Castrol Annual Report 2019 Report Annual Annual Report 2019 2019 Report Annual Castrol India Limited India Castrol Annual Report 2019 Report Annual Journey to IT'S MORE TH AN JUST OIL. IT'S LIQUID ENGINEERING. 1 Annual Report 2019 Report Annual Annual Report 2019 Castrol India Limited India Castrol Castrol India Limited Castrol India Limited Annual Report 2019 - Overview >> CORPORATE INFORMATION BOARD OF DIRECTORS Sandeep Sangwan REGISTERED OFFICE Managing Director R Gopalakrishnan (w.e.f. 1 January 2020) Technopolis Knowledge Park, Independent Director, Chairman Mahakali Caves Road, (Chariman w.e.f 1 October 2019) Rashmi Joshi Andheri (East), Chief Financial Officer & Wholetime Director Mumbai 400 093, India. S M Datta Independent Director, Chairman Jayanta Chatterjee CIN: L23200MH1979PLC021359 (up to and including 30 September 2019) Wholetime Director - Supply Chain Tel: +91-22-6698 4100 Uday Khanna Fax: +91-22-6698 4101 Independent Director COMPANY SECRETARY & [email protected] COMPLIANCE OFFICER Sangeeta Talwar www.castrol.co.in Independent Director Chandana Dhar Rakesh Makhija Independent Director AUDITORS (w.e.f. 1 October 2019) REGISTRAR AND Deloitte Haskins & Sells LLP. TRANSFER AGENT Sashi Mukundan Chartered Accountants Nominee Director Link Intime India Private Limited C-101, 247 Park, A S Ramchander LBS Marg, Vikhroli West, Nominee Director Mumbai 400 011, India. (w.e.f. 29 April 2019) BANKERS Deutsche Bank Tel: +91-22-4918 6000 Mark Josceline Sclater Fax: +91-22-4918 6060 Nominee Director HDFC Bank Ltd. Toll-free number: 1800 1020 878 (w.e.f. 16 May up to and including The Hong Kong & Shanghai Banking 6 December 2019) Corporation Ltd. [email protected] Peter Weidner State Bank of India www.linkintime.co.in Nominee Director Citibank N.A. (up to and including 31 January 2019) DBS Bank Ltd. Omer Dormen J P Morgan Chase Bank N.A. Managing Director (up to and including 31 December 2019) Standard Chartered Bank >> CONTENTS OVERVIEW REPORTS FINANCIALS Message from Managing Director 01 Management Discussion and Balance Sheet 92 Board of Directors 02 Analysis Report 10 Statement of Profit and Loss 93 Leadership Team 03 Financial Highlights 19 Cash Flow Statement 94 Strong Brands 04 Board’s Report 21 Notes to Financial Statements 97 Enduring Partnerships 07 Corporate Governance Report 50 Awards and Accolades 08 Business Responsibility Report 71 NOTICE FOR ANNUAL Our Social Responsibility 09 Auditor’s Report 83 GENERAL MEETING 134 >> 2 Castrol India Limited Annual Report 2019 - Overview >> MESSAGE FROM MANAGING DIRECTOR Dear shareholders, I would like to begin by saying how generated from operations increased privileged and honoured I am to write by 25% to INR 1,188 crore, driven by to you as Managing Director of the robust working capital management. Castrol India business. I am aware of the enormous responsibility it brings as the This year also saw us explore new Castrol brand enjoys the deep trust of business models beyond lubricants. Indian customers and consumers, having These included vehicle care co-branded spanned a legacy of over a century in this products like bike and car shampoos, country. Every day, each member of our glass cleaners, cream waxes, dashboard team, be it in the offices, plants or on the and tyre dressers. Similarly, we frontline, strives to strengthen this trust - experimented with advanced mobility through our best in class safety standards, solutions such as improved internal pioneering and innovative technology, combustion engine technology, superior quality products and premium hybridization and e-fluids, including for customer experience. diesel engines, to decarbonize transport now, and in the future. We also found All this in a volatile, uncertain, new channels to enhance our visibility ambiguous and complex business and reach, with the proposed fuels environment. While this offers us and mobility alliance between BP and challenges, it also pushes us to set new Reliance Industries. This gives us the benchmarks and standards not only opportunity to market lubricants across for ourselves, but also for the industry. its retailing network. Our BS VI ready lubricants across a range of categories, our carbon neutral While we grow and transform as a offerings for customers, and Castrol business, our responsibility towards Fast Scan, a unique incentive platform society continues. Our programmes to drive financial and digital inclusion aimed at building sustainable at grassroots aimed at mechanics and livelihoods and pride among truck retailers, are some strong examples of drivers and mechanics, have positively this leadership. impacted their lives and their families. These challenges also spur us to Through all these efforts, we are be resilient. During the economic committed to prepare your company for slowdown of 2019, we clocked revenue the future and deliver sustainable value growth in personal mobility, which is a for our various stakeholders, including strategic priority, and delivered strong yourselves. We continue to rely on your operating performance and earnings. whole-hearted support as we pledge Profit from operations grew 7% year on to drive your company to a bigger year at INR 1,083 crore while cash tomorrow of performance and success. Sandeep Sangwan Managing Director >> 1 Castrol India Limited Annual Report 2019 - Overview >> BOARD OF DIRECTORS R Gopalakrishnan Uday Khanna Sangeeta Talwar Independent Director Independent Director Independent Director I _& Chairman _ I __ I __ Rakesh Makhija Sashi Mukundan A S Ramchander I Independent Director _ I Nominee Director _ I Nominee Director _ Sandeep Sangwan Rashmi Joshi Jayanta Chatterjee Managing Director Chief Financial Officer & Wholetime Director - I __ I _Wholetime Director_ I _Supply Chain _ >> 2 Castrol India Limited Annual