Southern hospitality was Did you ever think Are you prepared to expedite real at the Convention. See that HVAC could be an the repair timeline following a p7 how y’all can learn from it. p11 unfamiliar concept? p16 catastrophic fire? RESIDENTIALResource THE OFFICIAL MONTHLY NEWS MAGAZINE OF THE NATIONAL ASSOCIATION OF RESIDENTIAL PROPERTY MANAGERS
The 2015 numbers dont lie. • All NARPM® Chapters were 100% compliant. • All NARPM® Chapters received Chapter Excellence. • There were 1,103 registered attendees at our Annual Convention. • See page 5 for more recordbreaking numbers.
Don’t forget... Pay your dues by January 2, 2016 to receive the early bird discount.
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FEATURE ARTICLES
p6 The 2015 27th Annual Convention and Trade Show Recap p15 Enjoy the photos from this year’s recordbreaking Convention, p36 including the President’s Celebration at the Georgia Aquarium, the Past Presidents’ Charity Golf Tournament presentation, workshops, general sessions, award winners, and more.
p7 Breaking Records: Southern Hospitality By attending this year’s Annual Convention in Atlanta, Kassandra Rose, NARPM® Member, learned that Southern hospitality is not only a real thing, but it’s something the rest of us could learn a thing or two from in other parts of our country. She presents five highlights from this recordbreaking event. 11 p11 Take a Little Time to Explain: HVAC for Dummies While trying to advise clients about the maintenance of furnaces in their rental properties, Marcie Turner, CSS® Candidate, realized that sometimes you have to take a little extra time to explain things in order to allow your clients to fully appreciate the services you offer to them. Her story just goes to show that what seems obvious to us may not be so clear to others.
p16 What I Wish I Knew Then: A Property Fire Leah Benson, CMC Candidate, explains that being prepared will go far in having an expeditious timeline, when extensive loss and prop- erty damage occur, following a fire. Working with the owner, tenant, insurance company, and contractor is a difficult balancing act. 16 p26 Settlement with the Federal Trade Commission: Antitrust Compliance MONTHLY COLUMNS As part of a settlement with the Federal Trade Commission (“FTC”), NARPM® agreed to change its Code of Ethics and will not adopt, p5 President’s Message encourage its members to follow, or enforce any Code of Ethics provision relating to solicitation of property management work that p12 Technology Matters does not comply with the FTC Consent Order. (NARPM® is required to run this notice every December.) p22 Regional Communications
p25 Designation Classes
p30 Chapter Spotlight
p32 Membership Growth
Front cover photos courtesy of: New Member Recruitment Program ©2006, Kevin C. Rose/AtlantaPhotos.com 36 p38 ©2103, James Duckworth/AtlantaPhotos.com
December 2015 Issue | Volume 26 | Number 11 | 3 Editorial Mission Officers Since 1989, the NARPM® news magazine has been a key focal point for the organization. The Andrew Propst, MPM® RMP® CPM® Bart Sturzl, MPM® RMP® Residential Resource keeps Members up-to-date President President-Elect on association events, and provides valuable [email protected] [email protected] industry advice and insight. NARPM® Members 208-377-3227 512-693-4772 receive the Residential Resource as part of their membership, included in their annual dues. Leeann Ghiglione, MPM® RMP® Stephen D. Foster, MPM® RMP® CCIM® Treasurer Past President The Residential Resource is published monthly, [email protected] [email protected] with one combined issue for October/ 206-286-1100 210-340-1717 November. Articles can be submitted by email to [email protected]. Items mailed in for publication cannot be returned. Address changes Regional Vice Presidents may be forwarded to NARPM® National. The Communications Chair and Graphic Designer Patrick “PJ” Chapman, MPM® RMP® Brian Birdy, MPM® RMP® reserve the right to edit or refuse all publications [email protected] [email protected] for content and selection. 208-336-5111 210-524-9400
Copyright © 2015 National Association of ® ® Keith Becker, MPM® RMP® Tracey Norris, MPM RMP Residential Property Managers. All rights [email protected]/[email protected] [email protected] reserved. Materials may not be reproduced or 830-625-8065 translated without written permission. Email 707-523-4500 [email protected] for reprint permission. Steve Schultz, MPM® RMP® Traci Lewis VanCamp, MPM® RMP® Statements of fact and opinion are the [email protected] [email protected] responsibility of the authors alone and do not 520-780-7888 757-641-1567 imply an opinion on the part of the officers, staff or Members of NARPM®. Any legal matters or advice mentioned herein should be discussed Committee Chairs with an attorney, accountant or other professional ® ® ® ® before use in a particular state or situation. Ari Lund, MPM RMP Lynn Sedlack, MPM RMP NARPM® does not endorse any advertisement in Communications Professional Development this publication. All readers are responsible for [email protected] [email protected] their own investigation and use of the products 214-420-1616 651-777-5500 advertised. Kellie Tollifson, MPM® RMP® Scott Abernathy, MPM® RMP® An award-winning publication, the Residential Member Services Governmental Affairs Resource has won APEX Awards of Excellence, [email protected] [email protected] a Gold MarCom Creative Award, and a 425-485-1800 615-867-8282 Communicator Award of Distinction for Print Media. Leeann Ghiglione, MPM® RMP® Stephen D. Foster, MPM® RMP® CCIM® Finance Nominating The Residential Resource is designed for [email protected] [email protected] the Members of the National Association of 206-286-1100 210-340-1717 Residential Property Managers by Organization Management Group, Inc. in Chesapeake, Virginia. (www.managegroup.com) NARPM® National
NARPM® National Gail S. Phillips, CAE Dailey Fly 638 Independence Parkway, Suite 100 Executive Director Member Services Manager Chesapeake, VA 23320 [email protected] [email protected] P: 800-782-3452 F: 866-466-2776 Hannah O’Malley Patricia Hartline www.narpm.org Member and Chapter Support Communications, Graphic Designer [email protected] [email protected] subscription ® If you are not a Member of NARPM and wish Gordon Dixon Carla Earnest, CMP to receive a yearly subscription to Residential Governmental Affairs Director Conferences & Conventions Coordinator Resource for $49.95 per year (11 issues), please [email protected] [email protected] contact [email protected] to sign up. Dana R. Holben Connie Hedrick NARPM® antitrust statement It is the policy of the NARPM® to comply fully Professional Development Manager Advertising Sales Rep (Print/Electronic Media) with all antitrust laws. The antitrust laws prohibit, [email protected] [email protected] among other things, any joint conduct among competitors that could lessen competition in the marketplace. NARPM®’s membership is composed of competitors; they must refrain from discussing competitively sensitive topics, including those related to pricing (such as rates, fees, or costs), individual competitors or specific business transactions, or controlling or allocating markets. Further, NARPM® shall not restrict Members’ ability to solicit competitors’ clients or to advertise for business in any way that is not false, deceptive or otherwise illegal.
4 | December 2015 Issue | Volume 26 | Number 11 Pesidentr ’s Message My final and best share this year is simply — Get“ involved in NARPM®. That has been the best thing for my business. Find an opportunity to give to this great organization and this organization will find a way to give back tenfold.”
Well, friends – it has been a fantastic year. showed up at our Annual Convention. NARPM® President we will ever have. It has been my absolute pleasure to serve with • We also had a record number of educa- I am so excited to see some of the great such wonderful volunteers who have made tional opportunities that more than 20% changes that are on the horizon for our orga- great things happen for our amazing organiza- of our membership took advantage of in nization. With the leadership team that is in tion. I would like to thank all of those who 2015. NARPM® offered 62 courses and place, along with some first-class Chapter worked so hard to ensure that our Annual 1,200 Members attended. training on the horizon, I can’t wait to see all Convention was a success. • Our membership grew past the 5,000 mark the amazing things to come. Thank you all for I am so proud of the amazing work our in 2015. Last October, we had a total of this opportunity. I will remember this year for National Board of Directors and Committee 4,938 Members. In October of this year, the rest of my life. Chairs put in this year to ensure that our goals we had a total of 5,174 total Members. were met. I am also forever grateful to all the • Our membership has been extremely busy President’s share Chapter Leaders and Members who made so collecting designations and certifications My final and best share this year is simply – many sacrifices this year to ensure the same. in 2015 – another NARPM® record. We Get involved in NARPM®. That has been the To highlight some of the great things had 52 Members receive their RMP® this best thing for my business. Find an opportu- NARPM® was able to accomplish in 2015 – year. We also had seven Members receive nity to give to this great organization and this just take a look at the numbers. their MPM®. With the introduction of some organization will give back tenfold. So, pick • In January of this year, all NARPM® Chap- new certifications, we also had two new up the phone and call a National Committee ters were 100% compliant for the first time CMCs and one new CRMB. Hampton & Chair or your Chapter President and ask how in NARPM®’s history. Hampton Management & Leasing, Inc., you can help. As the incoming Nomination • In August of this year, all NARPM® Chap- CRMC® and GDAA Property Management, Chair, I hope we receive an application for the ters received Chapter Excellence, which LLC, CRMC® were awarded our CRMC® Board of Directors from everyone who meets was also a first! This was also a major mile- certification. See page 29 for a full list. the requirements. So, please get involved and stone for the Board and Committee Chairs Like the people say, “The numbers don’t watch how much you get back. because this was our first goal. lie.” It has been an amazing year. That being • In October of this year, we accomplished said, it is just the start of something great for our second goal of having more than 1,000 this organization. I am so proud to hand the registered attendees at our Annual Con- gavel to Bart Sturzl, MPM® RMP®, our cur- vention. Our total number of attendees rent President-Elect. He has been there every ended up being 1,103!!! To put that in step of the way for this organization this year, Andrew L. Propst, MPM® RMP® perspective – over 20% of our membership and I have no doubt that he will be the best 2015 NARPM® President
The Green jacket by President Propst Danny, Deanne, Erika, Hannah, Holly, Jes- This month, the Green Jacket goes to the staff sica, Jody, Kaiti, Kelly, Laura, Brianna, Martha, of Park Place Property Management, CRMC®. Monica, Ross, Serena, Shauna, Shauna, Shelli, If it wasn’t for these amazing people, I couldn’t Stephanie, Summer, Taylor, Todd, Christian, take time away from the business to do what I Chris, Jerry, Kerry, Lee, Darren, Chuck, TJ, do for NARPM®. Thanks Adri, Angie, Amanda, Dick, Forest, Nick, Fred, Craig, Isaac, Ed and Amber, Autumn, Britnie, Brook, Christy, Travis! I love you all very much.
December 2015 Issue | Volume 26 | Number 11 | 5 Congratulations to the 2015 NARPM® Award Winners featured on this page!
Chapter Excellence Recipients: Alameda/Contra Costa Minnesota Albuquerque Metro Monterey Bay Atlanta Nashville Austin Northern California Baltimore/Washington Central Valley Big Island of Hawaii East Northern Colorado th Big Island of Hawaii West Northern Nevada 27 ANNUAL California State Northern Virginia Central Arizona Northwest Counties Central Arkansas Oahu CONVENTION awards Charleston Orlando/Central Florida OCTOBER 12-16, 2015 ~ Atlanta, Georgia Charlotte Regional Pensacola Colorado Springs Phoenix Denver Pierce County Florida State Sacramento Florida West Coast San Antonio Fort Worth/Mid Cities San Diego Greater Dallas Santa Clara Greater Kansas City Sarasota/Bradenton Greater Portland Southeastern Virginia Greater Richmond Southern Arizona/Tucson Greater Snohomish Southern Nevada County Southwest Florida Houston Southwest Idaho President’s Award: Inland Northwest Southwest Washington Danny Harlow, RMP® Counties Tampa Bay Park Place Property Management, CRMC® Jacksonville/ Triangle Meridian, ID Northeast Florida Utah King County Virginia Peninsula Kitsap County Virginia State Los Angeles West Michigan Marin/Sonoma Western Colorado Maryland Suburban Western Montana
Affiliate Longevity Award: Affiliate of the Year: Yardi Rent Manager
Large Chapter of the Year: San Antonio Chapter Volunteers of the Year (l to r): Brian Birdy, MPM® RMP® Rocky Maxwell Award: Birdy Properties, LLC, CRMC® Justin LaManna San Antonio, TX Homevest Realty Orlando, FL Michael McCreary, MPM® RMP® McCreary Realty Management, Inc. Marietta, GA Steve Schultz, MPM® RMP® Blue Fox Properties, LLC Small Chapter of the Year: New Chapter of the Year: Tucson, AZ Nashville Chapter Southwest Florida
6 | December 2015 Issue | Volume 26 | Number 11 Breaking Records Southern Hospitality
In October, I had the pleasure of attending the 27th called out my name while passing in the halls as we hur- Annual NARPM® Convention and Trade show in Atlanta, ried to our next classes. They texted me to see where I Georgia. This would be my first visit to the South and man, was because they wanted to introduce me to someone. oh man, I couldn’t be more pleased with my travels. I They invited me to select events, and ultimately, made would like to share my top five highlights of this event with me feel like I was part of the tribe. The level of respect you! and adoration I saw for one another is unlike anything I’ve Kassandra Rose has been experienced before. in sales and management Southern Hospitality is real! for 20 years. She started her Honestly, I had no idea how incredibly kind hearted, Change is inevitable career in leasing and prop- present, and genuine people in the South can be. From the The hardest part was watching some of our Leaders erty management in 2007 cab drivers to the hotel staff to the musicians entertaining break down in tears over the loss of some amazing friends when she went to work for us in the evenings, never in my life have I been greeted in our NARPM® community. This group was affected on the #1 foreclosure company with such love and adoration each and every place I went. a deep emotional level and really rallied together to love in the Northwest. In 2012, There is something so refreshing about engaging with the one another for connection and support. No one held after leasing thousands of person right in front of you and treating them with respect. back their tears, hid their pain or stopped showing up homes, she decided to take Southern hospitality is not only a real thing, but it’s some- when faced with conversations of their loss. Change is the plunge and open her thing the rest of us could learn a thing or two from in other inevitable. People will come and go out of our lives, but own brokerage. Two years
parts of our country. this group has a deep-rooted connection to one another later, she and her team that is unlike anything I have ever seen before. The tears manage more than 250
Breaking Records is fun! of sadness always quickly became tears of joy and grati- homes in the King County, The challenge that our 2015 NARPM® President pre- tude. Washington area and she sented us with was a big one. His goal was to hit an all-time is thrilled to be the 2015 record by getting more than 1,000 NARPM“ ® Members to Value in the affiliate Members NARPM® King County attend an Annual Wow, there are some amazing technology platforms Chapter President. Convention. coming out to help us run our businesses better. The com- Eighty percent Not only did he panies that choose to make property management solu- reach his goal, tions their business, we thank you! Without your die-hard of success is but he blew it drive to produce better products and services, we would away. Together, still be hand writing applications and using fax machines. showing up. as a nationwide We are all so grateful to have such wonderful support and “~ Woody Allen community, we opportunities simply by engaging in new solutions and encouraged our experimenting with what is possible. Members to participate by traveling to Atlanta. This can be In closing, if you have not been to a NARPM® an expensive investment, and all those who made the deci- Annual Convention, State Conference or Broker/Owner sion to attend weren’t disappointed. The vendor participa- Retreat, I highly recommend you start in 2016. When tion skyrocketed and the classes were jam-packed with I became a Member in 2014, I was nervous, awkward information about how to run a more efficient property and felt a bit out of place. Less than two years later, I’m management company. Seeing the ballroom full of adoring a seasoned Chapter President with a new beautiful sup- eyes and listening ears was magic in and of itself. port system and family. I’m so proud to be included in this awesome movement of socially conscience individ- NARPM® truly is a family uals, loving and supporting one another to reach all of I’m so proud to be It’s not as though I never noticed the love before. In our highest potential. Thank you for including me in the included in this awesome fact, I’ve now been to four Conventions/Conferences from family and here’s to many more years to come! As the movement of socially Nevada to Minnesota to Montana, and now, Georgia. It’s 2016 NARPM® National President, Bart Sturzl, MPM® conscience individuals, just that something special happened at this Atlanta Con- RMP®, was being sworn in, I noticed the support sur- loving and supporting vention. For the first time, I really started to feel part of the rounding the stage and enjoyed watching the NARPM® one another to reach all group. Members recognized me in the banquet line. They family unite once again. of our highest potential.
December 2015 Issue | Volume 26 | Number 11 | 7 MEM BER ANNIVERSARY Recognition vaul l ab e Members who were not included in the convention Membership Program 25 Years Linda Fogarty, R Ethel Gravett Mia Micaletti Mark Kreditor, MPM® RMP® Michael Ebert, RMP® Evie Osburn Michael Gonzales Paul Matthews, RMP® Ginny Casselman Michael J. Noggle 20 Years Rhonda King, RMP® James Safonov Mohamed Jabr Melissa Prandi, MPM® RMP® Samantha Simmons Jane McCawley Monica Dana Laurie Tinsley, MPM® RMP® Sarah M. Laroa, RMP® Jason Pickens Nathan Miller Anne LaValley Shelley Millay, RMP® Jim Berman Paul Burow Deborah Pickett Sherry A. Bates, RA Joan Voorhees Paul Lower Fred Thompson, MPM® RMP® Tammy Schembri-Billington, MPM® RMP® Jodi Brace Perry Alan H. Meredith Anderson, MPM® RMP® Joshua Fannin Richard Barnett James Emory Tungsvik, MPM® RMP® 5 Years Joyce Y. Bruce Richard Hart James Pickett, MPM® RMP® Amanda Frazier Judy Debellis Rob Gasca Kevin H. Knight, MPM® RMP® Andrew J. Pokorny Karla Yost Russell P. Birdy Rose G. Thomas, MPM® RMP® Angie King Kate Erbe Sandy Shannon Ashley Martin Kirk Gillespie Sarah Johnson 15 Years Bob Abbott Kristina Fogliano Scott Sneer Kaye Bradford Brian Smith Kristine Mendez Sharon Woodrum Sharon Wilson Caleb M. Lee Lamar Raker Shawn Collins Carlos Cardo Lance Brace Steve Dietz 10 Years Christy L. Lake Laurie Frame Steve Hart Bob Melcher Clyde Cooper Lawrence Ullrich Sudesh Nambiar Bradley Isa, RA Darcie Kaneshiro, R Lisa Berger Susan M. Reeves Brandi Oshiro, RA, RMP® Denice Schellinger Lisa Castanet Suzie Cecchini Elizabeth P. Ishimitsu, RA Dennis K. Dodson II, MPM® RMP® Lisa Saunders, RMP® Timothy J. Wehner Helena Race Diane K. Ruley Lori Hermansen Travis Reich Larry Porter Donna Doll Maria E. Miller Whit Brooks Edwin Rucker Melissa Guerrero
Date New It’s a Location New It’s a Program New It’s a
Bokerr /owner Retreat 2016 andade Tr Fair The NARPM® Broker/Owner Retreat is for Designated Brokers, Company Owners, and major decision makers. Only these Members are entitled to attend the Broker/Owner Retreat.
April 11-13, 2016 • Trade Fair opens April 12 • Education April 14 The Mirage Hotel and Casino in Fabulous Las Vegas visit www.narpmbrokerowner.org/
8 | December 2015 Issue | Volume 26 | Number 11 MEMBER ANNIVERSARY Recognition Hart & Associates You Earn It. We Preserve It.
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Visit HousingManager.com to LEARN MORE today. 10 | December 2015 Issue | Volume 26 | Number 11 Take a Little Time to Explain HVAC for Dummies
With cold weather creeping upon us, I decided to the home through a ventilation system usually send a letter to all of our clients regarding the main- installed in the attic area or in the crawl space tenance of furnaces in their rental properties. In under the home. Each room in the home receives ® my opinion, the letter was pretty standard, offering the heat through an opening that is vented at the Marcie Turner, CSS a service of cleaning and inspecting of the HVAC ceiling or floor, depending on the type of ventila- Candidate, is the Assistant system. tion system installed. The air conditioning system Property Manager for Solu- To my surprise, I received several responses works in the same manner and also has a perma- tions Realty Network, Inc., from our Australian clients, asking questions, such nent structure installed in the home. We use the located in Tyrone, Georgia. as “What is a furnace?” and “Why does it need term central heating and air for this process. She has been involved with servicing?” and “What does HVAC mean?” After a I also provided them with a link which con- HOA Property Management couple of emails and phone calls, it became clearly tained great detail, in case they were interested and Residential Property evident that these folks were completely unaware in more information on how our systems work: Management for the last of how we heat and cool our homes in the United http://en.wikipedia.org/wiki/HVAC nine years. Marcie has been States. Most of them thought I was referring to a Once I felt confident that I had explained the a Member of the Communi- fireplace or a portable heater. heating system to them, I thought it would be a cations Committee, serving Apparently, the weather is so mild in Australia, good time to bring up the inspections again. After on the Residential Resource that most people do not have a need for central all, that’s why I threw myself into this entire edu- Sub-Committee since 2014, heat and air and are not really aware of what it is cational process. I advised them that there were using her valuable skills in and how it works. Being from Georgia, this made several reasons we recommend the checkups: proofreading. She spends me green with envy. I could just imagine opening • Maintaining and cleaning the furnace will help most of her free time vaca- my power bill in the middle of July and NOT seeing the unit operate more efficiently and prolong tioning at either the beach triple digits for my air conditioning use, not to men- the lifespan of the unit. or camping in the mountains tion how nice it would be to NOT fight over the • The evaluation may help spot issues early, with her husband. thermostat. This is a running joke in my home. No and those issues can be repaired before they one ever knows or fesses up to who moved the become major issues. thermostat dial. • Simple problems left unrepaired can cause At any rate, I put my envy aside and decided major damage later down the road. that maybe it would help if I explained the HVAC I was so excited when I received an over- system and its purpose and why it was important whelming response from our Aussies, thanking me to do the checkups for them. and advising me to do the checkups. It just goes to I started off by explaining that HVAC is a term show that what seems obvious to us, may not be that we use to recognize cooling and heating for so clear to others. our homes and that the abbreviation stands for This made me realize that sometimes you have Heating, Ventilation and Air Conditioning. to take a little time to explain things in order to And since I was not an HVAC expert, I decided to allow your clients to fully appreciate the services trust my handy-dandy internet to search for proper you offer to them. This applies to all of our client explanations. After several hours of searching, I base, foreign and domestic, as well. came up with the following brief definition of a fur- In the famous words of Burt Reynolds from nace: a mechanical device permanently installed in Smokey and the Bandit, ““When you tell some- a home that is used for heating. It may be powered body somethin’, it depends on what part of the It just goes to show that by gas or electricity, depending upon several factors, United States you’re standin’ in, as to just how what seems obvious to such as builders’ choice, gas service availability, etc. dumb you are.” I guess this could apply to coun- us, may not be so clear The heat from the furnace is distributed throughout tries, too! to others.
December 2015 Issue | Volume 26 | Number 11 | 11 T ecHNOLOgy Matters Sh eDDING some light on the many mysteries of our fast-paced High-tech world
Cyber Ransom
It started innocently enough one night. I was unusu- Further investigation revealed that hundreds of files ally tired that evening, but dragged myself down to my on my laptop had been tagged with the ‘.encrypted’ home office to accomplish one last thing. After pulling appendage and attempts to open them provided the my laptop from my travel bag and booting it up, in my following error messages: Michael Mino is President Gmail inbox I discovered a resume from my daughter, “The file
12 | December 2015 Issue | Volume 26 | Number 11 is paid. The reality is that most of the extortionists are browser. This is a popular mechanism used by vil- The time spent businessmen, albeit evil, self-serving ones, and main- lains; so only click on the X in the right-hand corner addressing and taining their reputation of following through on restoring to close it, since the contents of the popup may have recovering from this your files is good for business. Their level of sophistica- been altered. attack is maddening, tion is evident in their location-specific pricing model. • Be paranoid. Delete any unsolicited email messages, including those lost The ransom amount is varied, based on what country is and don’t click on any links in an email — cut and files that could not be identified with the IP address of the victim’s computer. paste it into your browser and examine it before recovered. This ability-to-pay model is similar to the concept used executing the link; avoid suspicious websites. in revenue management software. This payment option was off the table when we found Should you suspect that you are under attack, the file-recovery website had been taken down. The follow these suggestions: word on the Net was that the extortionists had been • Immediately disconnect your network connec- apprehended by law enforcement or that they were tions. Pull your Ethernet cable if you are connected on the run. Further investigation identified an Italian directly; turn off your wireless connection — typi- anti-virus company that offered to help. We sent them cally one of your Function keys on the top row of a couple of both encrypted and unencrypted (from the your keyboard. backup media) large files (greater than 2 MB). They • Power down your computer if the suspicious activity returned the encryption key which successfully decoded persists — hold down your power button for ten the files with one problem. Although the first part of seconds; when you restore power, select safe mode. the file was restored, we found the remaining part was • Use a different computer, not the infected com- encrypted with a different key. This recent variant of the puter, to research the conditions you observe. virus created another dead end. • Seek help from a trustworthy and competent secu- At this point, I accepted my fate that we were not rity professional. likely to restore the encrypted files. Time is the enemy • Alert authorities if you have a confirmed intrusion. in these situations — the problem resolution time and This is a serious crime — if your local police are not the unproductive time waiting for the solution. I com- responsive, contact the FBI. missioned a new laptop (which meant I needed to install all of the applications I use) and restored the most Observations and Comments recent data backup. I then went in search of the recent Although I followed the suggestions in this article, my data files since the backup. Most of these files had been efforts were not enough. Security experts advise that it is shared with someone, allowing me to retrieve them not if, but when you will be compromised. from email attachments or from the individual directly. I have implicated my daughter in this narrative for delivering this evil to my computer, but I have no con- How to protect yourself clusive proof that her document was the cause. In fact, Unfortunately, there is no foolproof way to protect we have not been able to definitely locate the source of yourself from a virus like I experienced. So how can you the virus that caused this devastation. We had received reduce the chance and severity of an attack? Here are a a number of fake resume emails the previous week, a few suggestions: known carrier of the TorrentLocker ransomware. • Back up your data frequently, using an online backup The time spent addressing and recovering from this service or external media. If you use the latter, dis- attack is maddening, including those lost files that could connect the media from your computer when the not be recovered. What felt worse was the emotional backup process is complete or you risk having it com- response from my personal space being violated. I liken promised also. it to a similar reaction some have described after a • Use a reliable antivirus software and firewall, main- break-in to their home, particularly if they do not know Scan this code with tain a tight firewall, and apply the latest update to how the perpetrator was able to get in. They do not feel your smart phone your security software. secure and are helpless knowing there is no sure way to to access additional • Make sure your popup blocker is enabled in your prevent a recurrence of this specific act. resources.
December 2015 Issue | Volume 26 | Number 11 | 13 CLEAN UP YOUR MAINTENANCE PROCESS
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14 | December 2015 Issue | VolumeÉ 2015 RealPage, Inc. All trademarks are the property of their respective owners. All rights reserved. 26 | Number 11 ® thank you NARPM Makes a Difference for giving To All My NARPM® Buddies, This has been a phenomenal year for NARPM®. October brought back to help the greatest Annual Convention of all time. Thanks a million to the Convention Committee with Duke our charities. Dodson, MPM® RMP®, as their Chair and Andy Probst, MPM® ® the 2015 Past presidents’ charity RMP , as our fearless Leader who saw the potential for this grand achieve- ment from the very beginning. golf tournament benefitted the I especially would like to thank Tony Drost, MPM® RMP®, and Fred american Brain Tumor Association. Thompson, MPM® RMP®, for the work they did for the Past Presidents’ Charity. Their chosen charity this year was the American Brain Tumor Asso- ciation (ABTA). Tony was a very good friend of my husband. Tim passed away as a result of brain cancer four years ago. Fred is a survivor of brain tumors. And we are all aware of the death this year of our very good friend and fellow NARPM® Member, Daryl Kazen, MPM® RMP®. He, too, had brain cancer. So, you can understand that this charity was extremely significant to our entire NARPM® family. Tony and Fred kicked off their fundraising event at the Broker/Owner Retreat in Las Vegas this past year. They had some pretty audacious goals. With their enthusiasm and a whole bunch of marvelous NARPM® Members, they raised over $65,000 at this event alone. Tony talked about his com- pany’s plans for raising money, as well as his personal goal to take Tim’s 1931 Model A Hot Rod to NARPM® events across the nation. He used the Hot Rod as a symbol of what the fundraiser was attempting to accomplish. I have to say an apology here to Propertyware. They won the opportunity to ride in the Hot Rod down the Las Vegas strip because of their large contribution. Unfortunately, the Hot Rod broke down on the strip and had to be towed home. Fortunately, this didn’t happen when two other large contributors, Gail Moncla, MPM® RMP®, and Bob Machado, MPM® RMP®, got to actually enjoy their ride. Tony and Mike Mumford, MPM® RMP®, hauled the Hot Rod clear across the country to our Atlanta Convention. The largest contributor was given a ride in it to the golf tournament. Guess what? That was me, or should I say, my company! Yes, I had ridden in it many times when Tim and I would go to car shows and such, but this was the most special ride I’ve ever taken. The final count for this year’s charity fundraiser came in at over $165,000 raised for ABTA. (Note: The final amount was greater than that pictured below.) I personally want to thank each and every one of you who saw it in your hearts to make a contribution. I know that in today’s environment, you are inundated with requests for funds for one charity or another. But you, my NARPM® buddies, really came through on this one. I will be forever grateful. After listening to Jennifer Sloan, ABTA Advancement Manager of Events, when she was presented with the check, I am assured that the funds that were raised will be put to the best of uses in research to fight this dreaded disease. A big thank you goes to the staff at Bell-Anderson And Associates, LLC, CRMC®. My company alone was able to raise almost $18,000. Once I shared with staff what the charity was this year, they took the “bull by the horns,” formed a committee, and dedicated their year to raising money for “the cause.” We had a parking lot sale, raffles, potlucks (dime-a-dip), sent letters to our owners/tenants, sold T-shirts, placed information on the signature lines of our email, and many, many more events. Thank you, Bell-Anderson. Once Again…THANKS A MILLION!!! Vivkie Gaskill, MPM® RMP®
December 2015 Issue | Volume 26 | Number 11 | 15 What I Wish I Knew Then A Property Fire
Following a fire, when extensive loss and address from everyone with whom you speak. property damage occur, it can be a long road to Follow up phone calls with an email so you have getting the property back to rent-ready condi- a date and time-stamped documentation of the Leah Benson, CMC Can- tion. Working with the owner, tenant, insurance conversation. There will be a lot of information didate, is a new NARPM® company, and contractor is a difficult balancing to keep track of and keeping detailed records Member, working towards act. Being as prepared as possible will go far in from the beginning will save you time and prevent her designation as a Certified having an expeditious timeline. headaches later on. Maintenance Coordinator. She is employed at 33rd Stabilize the Property Be Proactive Company Property Manage- First things first, it’s critical to stabilize the Being proactive will go far in maintaining an ment, Inc., CRMC®, in property and prevent further damage. Following organized and prompt timeline for the restora- Woodbury, Minnesota, a fire at the property, there will be extensive tion. Many factors will be out of your control, but overseeing the mainte- water damage caused by the effort to extinguish being clear on all parties’ needs and expectations nance department’s daily the flames. The property will need to be dried keeps the work progressing. You may need a letter processes and procedures. out as soon as possible to prevent microbial of representation verifying your ability to act on This includes managing the growth. If the property is not stabilized, you behalf of the owner, copies of the HOA declara- vendor network, directing may get push back from the insurance company tions and bylaws, if applicable, owner tax docu- activities for large-scale regarding any additional damage that develops. ments verifying rental income, and a copy of the repair or renovation work, Utilizing a remediation company familiar with fire report/investigation once it has been released. as well as seasonal and this kind of work has many benefits. They have Requesting these items early will help you be pre- episodic maintenance. Leah the right equipment and certifications to eval- pared and ahead of the curve. is new to property man- agement, but has related experience in the HVAC and Many factors will be out of your control, appraisal fields. but being clear on all parties’ needs and expectations keeps the work progressing.
uate and mitigate any number of issues that may File the Insurance Claim arise including, asbestos, smoke damage, and Once the claim has been filed, an adjuster will dry outs. Be sure you make contact with the fire need to visit the property to determine the scope marshal immediately, as there may be restric- of work. Having a trusted and capable contractor tions on what can be disturbed while they com- meet with each adjuster ensures having clear and plete the investigation and develop a fire report. detailed expectations. Some insurance companies may prefer and offer incentives to use their own Document Everything vendors, even waiving the deductible if you do so. It’s important to document everything and A tried and true contractor from our own vendor make a list of everyone with whom you have pool is our preference, however, no matter the spoken from the beginning. Visit the property situation. If you do use an insurance company’s immediately to take photographs or video. Get vendor, you may want to consider getting a second the name, company, phone number, and email opinion. An experienced third-party adjuster will
16 | December 2015 Issue | Volume 26 | Number 11 NARPM® 2016 work with you and the insurance com- pany to make sure everyone is on the same page and in agreement with a clear Annual Convention plan to proceed. If you’re unable to reach an understanding, the third-party adjuster and Trade Show can also provide you with helpful infor- mation should you need to dispute the settlement. Save the date... Clarify Insurance Company’s Role When dealing with multiple insurance companies, understanding the responsi- October 19 - 21, 2016 bility of each company’s role is essential. The Grand Wailea – A Waldorf Astoria Resort HOAs typically have a master policy that covers the shared structures, such as Maui, Hawaii common walls, lobbies, roofs, or shared green spaces. You may be working hand- in-hand with the HOA, as they will be filing a claim separate from your owner. The owner’s policy must be a rental dwelling policy to ensure it will cover the cost of remediation, rebuilding, lost rental income, and any personal property left onsite for tenant use. Many tenants do not understand that the owners are not responsible for their personal property. Education classes begin October 17. Especially in the case of a fire, renter’s Pre-Convention activities begin October 18. insurance will help them replace lost Registration will be available at www.narpmconvention.com items, reimburse a hotel stay, and cover moving expenses, if needed. Requiring tenants to purchase rental insurance and taking a moment to clearly outline for them the benefits will prevent many dis- putes should the worst happen. 24/7 Call Answering Understand the Scope of Work Review the insurance company’s esti- - just in time mate for repair in detail and don’t hesitate to contact them with questions or con- for the busy winter! cerns. While an HOA policy may cover a microwave that’s bolted to the wall, the owner policy may cover the refrigerator. This again is where it’s a great benefit to have an experienced, third-party con- tractor available to help you navigate. Additional items may need upgrades to be brought to current code, such as electrical panels. You will want to be one hundred percent in agreement with all involved insurance companies before any builder Answer every call during your busiest season! proceeds with work. Confirm you will have We know you’re busy running your business, that’s why we’re here to help. an opportunity to revisit the claim should • 24/7/365 Call Answering • Appointment Scheduling unforeseen issues develop. Each company is different and will have standards for this • Paging and Dispatch Services • Dedicated Operators type of situation. • Emergency Response Although the process can be demanding, it can go smoothly when NEY-BAC you’re prepared. Being as proactive as Award-Winning Customer Service. MO K possible, maintaining detailed notes, and working with a competent contractor will go far in creating a successful and timely remediation and restoration. 866.778.2952 | TimeCommunications.biz
December 2015 Issue | Volume 26 | Number 11 | 17 NARPM® Affiliate Members
Banking and Liberty Management, Inc. Insurance Weinberg, Wheeler, SOFTWARE TENANT SCREENING financial Liberty Rent DFI - DiGerolamo Family Hudgins, Gunn & AbodeStory, Inc. ACRAnet American IRA, LLC Guarantee, LLC Insurance Services, LLC Dial, LLC AppFolio, Inc. Accurate Public Records IRA Innovations Morningstar Credit Ratings Mobile Insurance Agency BlueFolder Software, Inc. ACUTRAQ Seacoast Commerce Bank New Empire Group Preferred Property MAINTENANCE Buildium Alliance 2020 On Sight PROS, LLC Program, Inc. 5 Second Rule Chapps Inspector Beacon Background BUSINESS PRODUCTS On-Site Travelers Make Ready Services eRentPayment Screening Services, LLC AND SERVICES/Other OPTIONS All Aspects Renovations Happy Inspector, Inc. Birchwood Credit Services ACH Processing Company PayLease, Inc. INTERNET TOOLS/ Alpha Ecological HERO PM Contemporary Information All County Colorado Springs PayLease, LLC MARKETING ASONS HousingManager.com Corp. All County Property PayNearMe Anyone Home, Inc. Complete Climate iDashboards Demorati, LLC Management Franchise PLW & Associates Apartments.com Control, Inc. LeadSimple ezLandlordForms, LLC Corporation Property Matrix Cmobo, Inc. Empire Today, LLC PayYourRent Hunt.com All Property Management Property Pal Community Buying Group Fidelity National Home Pendo Rent Software Investigative Screening Alliance Environmental PropertyManagement COZY Warranty PM Toolbelt and Consulting Group Pros.com Fourandhalf.com FilterEasy, Inc. PROMAS Landlord MOCO, Inc. ATM Constructors, Inc. Ram Jack Systems Get Cru First Class Painting, Inc. Software Center National Tenant B2R Finance Distribution, LLC Homes.com KYS Construction, LLC Property Manager Websites Network, Inc. Belfor Property Restoration Real Class, Inc. HomeTownRent.com Lonestar Locks PropertyBoss Solutions, LLC NoAppFee.com Black Tie Moving, Inc. Real Property Management HomeUnion Lowe’s Pro Services Rent Manager Orca Information, Inc. Boyles Moak Rent Payment, Inc. Planet Synergy, Inc. MFS Supply Rentables, LLC Reliable Background Insurance Services Renters Legal Liability Pointwide.com Mr. Rekey Locksmith Rentec Direct, LLC Screening C. Fred Peterson Company Renters Warehouse, USA Property Management, Inc. Services RevSite.com, Inc. Rental History Reports Carrier Enterprise Rently Property Pond Rentals NightTenders, Inc. ShowMojo, LLC Renters Warehouse Carrington Property RentRange, LLC Providence Management Orkin, Inc. Simple Inspector RentITEZ.com, LLC Services Rents2Riches & Investments Propertyware, Inc. SnapInspect Resident Research Centex House Leveling RentScreener Refer.com Queenaire International, Ltd. Resolve Partners, LLC Certa Pro Painters of Residential Consultants, LLC RentalSource.com Technologies, Inc. SYNCrew SARMA Northwest Florida Restoration 1 of Tampa Rentometer, Inc. Restorify Restoration TenantCloud, LLC StarPoint Screening Claim Solutions, LLC Rodda Paint Co. RentPath Roof Brokers, Inc. TReXGlobal.com TenantReports.com, LLC Complete Appliance Sage Financial Logistics, LLC rentUSAnow.com Roof Revivers, LLC Updater TVS Tenant Verification Protection Scott’s Inspections, Inc. (Kestee Corporation) Servpro of Bedford Park/ Yardi Systems Service, Inc. CPI Construction Sears Hometown & Outlet RentZap, LLC Burbank zInspector Western Reporting, Inc. CSE Insurance SERVPRO of Fort Collins Reputation 1st The Kingston Group Diversified Employee Southwest Recovery Tenant Turner Benefit Services, LLC Services Virtually Incredible Other DocuSign, Inc. TaskEasy, Inc. WalkThruInspections.com Arizona Association Edge 2 Edge Roofing Texas Capital Bank Zillow, Inc. of Realtors® Be sure First American Home The Appliance Repair Men ZipDigz, LLC CSS Services, Inc. Buyers Protection The Mahoney Group DoorGrow Forte Payment Systems DBA: Southwest Real Legal services Intellisys Technology, LLC to consider Get The Lead Out, LLC Estate Purchasing Group Aldous & Associates Mr. Appliance of East Green Education Services The Omnia Group, Inc. Boltz Law Central Florida our Affiliate Hart and Associates The RRD Brownlee Law Firm, PLLC Progress Residential Heart’s, LLC Tiles in Style, LLC HG Long & Associates/ Renter Tools Members Hiring Steps DBA: Taza Supplies Fast Eviction Service Royal Cleaning HOPE Services Hawaii, Inc. Time Communications Judith B. Wolk, LLC Runzheimer when looking HQ Virtual U United States Liability Law Offices of Heist, International, Ltd. iManageRent, Inc. Insurance Company Weisse & Wolk, P.A. Integra Global Utah Chapter of NARPM® LegalShield Property Management for rental Solutions Corp. VCS, INC. Menke Law Firm, APC Franchise Co. KIDDE Morris Schneider Wittstadt Wallace Property property LandlordSource Credit Card Nolo Management Group Legacy Home Processing Smith Knowles, P.C. services. Improvements TSYS Merchant Solutions U S Collections West, Inc.
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December 2015 Issue | Volume 26 | Number 11 | 19 NARPM_May2015_centerfold_print.pdf 1 3/11/15 5:12 PM
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December 2015 Issue | Volume 26 | Number 11 | 21 R egiONAL Communications Co nNECTING the expanding NARPM® membeRShip one region at a time
The RVP Bulletin
Wow, what a year it has been! Congratulations Chapter soon. Mike teaches several state-certified classes to you all! For the first time ever in the history of in Arizona, Colorado, and other states outside the South- ® Steve Schultz, MPM NARPM®, every Chapter in the country earned west region. Mike will be bringing his wealth of knowl- RMP®, is the Designated Chapter Compliance, every Chapter in the country edge, experience and classes to the region. I can’t wait to Broker and Owner of Blue achieved Chapter Excellence, and we exceeded our see the positive results! (No pressure Mike!) Fox Properties in Tucson, goal of 1,000 Convention attendees! Over the past several years, I have really appreci- Arizona. Blue Fox Properties As I end my 2.75 year (yeah, I said 2.75!) com- ated all of your feedback about how we can make ® specializes 100% in man- mitment to serve as the Southwest Regional Vice NARPM better. Sometimes, the feedback is through a President (RVP), I want to thank all of the Chapter personal conversation at a Chapter meeting, Chapter aging single-family homes, Leaders who have worked tirelessly to serve their Board meeting or Regional meeting. Sometimes, it is individual townhomes Chapter Members. I know there is a lot of hard work during the Annual Convention or the Broker/Owner and condos. Steve teaches and dedication that goes into leading a Chapter, and Retreat. I’d be lying if I didn’t admit, that sometimes, property management I want you to know that your efforts have not gone it’s at the bar of the venue of one of those events. We courses across the country unnoticed. I also want to publicly thank the RVP Team also receive feedback from the formal surveys that are and is a national speaker of Ambassadors that have served with me during dif- sent through NARPM® National. I want you to know and author. He is diligent in ferent periods over the past 2.75 years (yeah, I said it that your feedback is always welcomed, appreciated, systematizing the business to again!). The past and current Ambassadors include; and heard. As the National Board of Directors, we are ® ® ® ® ® maximize its effectiveness, Lyle Haas, MPM RMP , Alex Yoder, MPM RMP , listening and we are striving to make NARPM the Danielle Coke, RMP®, and Anne McCawley, MPM® best it can be. Every year, as part of the strategic plan- efficiency, and profitability. He currently serves as the Southwest Regional Vice If you’re not already involved in your Chapter President of NARPM® and will be President-Elect in or otherwise, yesterday isn’t soon enough. I promise you, 2016. the rewards will be well worth the effort.
RMP®. I also want to thank each and every one of you ning event, each of us who participates in the plan- that serves in your local Chapter. As we all continue ning session, reads each and every comment that is to work together to pull this thing we call NARPM® submitted through the NARPM® National survey. We to new heights, we must all continue to contribute. If develop the future years’ plans with those comments you’re not already involved in your Chapter or other- in the front of our minds. I will be counting on your wise, yesterday isn’t soon enough. I promise you, the continued feedback as my service continues in the rewards will be well worth the effort. years ahead. So please, be sure to participate in any As my year serving as the Southwest RVP comes to surveys that come out in the future. an end, I look forward to serving in my new capacity The journey of serving at the National level as next year as the 2016 President-Elect. My successor in the Southwest RVP has been extremely rewarding. the position of Southwest RVP will be Mike Mumford, Although I will miss serving the Southwest region MPM® RMP®. In the Southwest, we are fortunate to directly, I look forward to continuing to build my have such a great RVP who has so much to share with all existing relationships with my Southwestern friends of us. Mike is going to be outstanding, and if you haven’t and forge new relationships, as I continue to serve this already met him, you’re in for a treat when you do. If irreplaceable organization in the years ahead. I look you are in the Southwest region, he’ll be visiting your forward to seeing you at a NARPM® event soon!
22 | December 2015 Issue | Volume 26 | Number 11 Northwest: PJ Chapman, MPM® RMP® Alaska, Washington, Oregon, Idaho, Montana, ® Wyoming. nARPM Regional Map
CENTRAL: North Dakota, South Dakota, Nebraska, ATLANTIC: Maine, New Hampshire, Vermont, ® ® AK Pacific: Keith Becker, MPM RMP Minnesota, Iowa, Wisconsin, Illinois, Michigan, Massachusetts, Rhode Island, Connecticut, Indiana, Kansas, Oklahoma, Texas, Missouri, New York, Pennsylvania, New Jersey, Delaware, California. Arkansas, Louisiana Maryland, Washington DC, Ohio, Virginia, West Virginia, Kentucky, Tennessee, North Carolina ® ® Pacific Islands: Keith Becker, MPM RMP NORTHWEST: Alaska, WA Washington, Oregon, NH ME Hawaii. Idaho, Montana, VT Wyoming MT ND MN OR Southwest: Steve Schultz, MPM® RMP® MA WI NY Nevada, Utah, Arizona, Colorado, New Mexico. ID SD RI WY MI CT PA NJ ® ® IA Central: Tracey Norris, MPM RMP NV NE OH IN DE North Dakota, South Dakota, Nebraska, Minnesota, UT IL CO CA WV VA MD Iowa, Wisconsin, Illinois, Michigan, Indiana, Kansas, KS MO PACIFIC: California KY Oklahoma, Texas, Missouri, Arkansas, Louisiana. NC TN AZ OK Atlantic: Traci Lewis VanCamp, MPM® RMP® NM AR SC Maine, New Hampshire, Vermont, Massachusetts, MS AL GA SOuTHEAST: South Carolina, Rhode Island, Connecticut, New York, Pennsylvania, PACIFIC ISLANDS: Georgia, Florida, Alabama, Hawaii TX Mississippi New Jersey, Delaware, Maryland, Washington SOuTHWEST: LA DC, Virginia, North Carolina, Ohio, West Virginia, Nevada, Utah, HI Arizona, Colorado, FL Kentucky, Tennessee. New Mexico
Southeast: Brian Birdy, MPM® RMP® South Carolina, Georgia, Florida, Alabama, 2015 Mississippi. Regions are revised in 2015
Don’t forget... Pay your dues by January 2, 2016 to receive the early bird discount.
December 2015 Issue | Volume 26 | Number 11 | 23 Affiliate Member
24 | December 2015 Issue | Volume 26 | Number 11 Dsi e gnATION Classes Dm e onSTRATE that you have expert knowledge about residential property management
DATE Location CLASS INSTRUCTOR Interested in Sponsoring? 12/10/2015 Bremerton, WA Ethics Vickie Gaskill, MPM® RMP® Opportunities are ® ® available to Chapters 12/17/2015 Colorado Springs, CO Ethics Rob Lynde, MPM RMP that would like to 02/09/2016 San Diego, CA Personnel Procedures Essentials Vickie Gaskill, MPM® RMP® further educate their Members 02/09/2016 San Diego, CA Developing Rewarding Peter Meer, MPM® RMP® and increase their Owner Relationships Chapter funds. ® ® However, it takes 02/10/2016 San Diego, CA Personnel Procedures Advanced Vickie Gaskill, MPM RMP time to plan a class 02/10/2016 San Diego, CA Owner Client Relations Advanced Peter Meer, MPM® RMP® so give your Chapter five to six month’s 02/10/2016 San Diego, CA Ethics Melissa Prandi, MPM® RMP® lead time if you wish to sponsor. Full listing of courses for 2015 can be found at http://www.narpm.org/education/course-schedule/
Online Designation Courses are now available through 1. Mail form below to 2. Fax your form with 3. Online registration OMG Distance Learning. For information and/or to NARPM®, 638 Inde- credit card payment is also available enroll visit www.narpm.org/education. pendence Parkway, to 866-466-2776. through Internet Suite 100, Chesa- Please do not mail Member Services at peake, VA 23320. the original. www.narpm.org. Fees (subject to change) ⑥hour Course Early Registration* Registration Name ______Member $195 $250 Company ______Non-member $295 $350 Retake $75 $150 Address ______RMP®/MPM® $100 $150 Candidate $180 $250 City/ST/Zip ______⑥hour Early Registration* Registration Phone ______Fax ______NARPM® 101 Member $99 $99 Email ______Non-member $99 $99 Retake $99 $99 Register for Classes RMP®/MPM® $99 $99 Candidate $99 $99 Name of Class Class Date Cost ③hour Ethics ______$ ______Member $45 $45 ______$ ______Non-member $95 $95 ______$ ______*To receive the early registration price, payment must be postmarked, faxed or emailed 30 days prior to the class. Total $ ______Method of Payment Course Information • Course flyers containing additional information may be o I have enclosed a check for $ ______Check # ______downloaded from www.narpm.org/education/schedules.html. • All materials will be given to students on the day of the class. o Please charge my credit card in the amount of $ ______• Attendees required to make their individual hotel reservations. o Visa o MasterCard o Discover o American Express C ancellaTION Policy Cancellations must be received in writing. If cancellation notice is Name of Cardholder ______received at least 30 days prior to the class, a full refund will be issued less a $25 processing fee. If cancellation notice is received less than 30 days before the class, a 50% refund will be issued. No refunds will Signature ______® be made on the day of the class; however, the registration fee can be I authorize NARPM to charge my credit card. applied to a later class with a $25 transfer fee. All information below this line will be shredded If NARPM® cancels the course because minimum registrations have not been met or for any other reason, then tuition paid will be fully Card Number ______Exp. Date ______Sec. Code ______refundable. All courses are subject to cancellation by NARPM®.
December 2015 Issue | Volume 26 | Number 11 | 25 S ettlement with the Federal Trade Commission Antitrust Compliance
As part of a settlement with the Federal Trade Commission (“FTC”), property managers’ contract rights, including by taking actions NARPM® agreed to change its Code of Ethics and will not adopt, inconsistent with exclusive agreements that other property man- encourage its members to follow, or enforce any Code of Ethics provi- agers have with clients. This does not preclude the Property Man- sion relating to solicitation of property management work that does not ager from otherwise soliciting clients or making general announce- comply with the FTC Consent Order. ments about their own services. For purposes of this code, a general announcement may be defined as a general telephone canvass or a FTC Settlement Statement general mailing or distribution addressed to all prospects in a given Dear Member: geographical area or in a specific profession, business, club, organi- As you may know, the Federal Trade Commission conducted an zation, or other classification or group. This code does not restrict investigation concerning the provisions in NARPM®’s Code of Ethics fair and reasonable competition among property managers. and Standards of Professionalism (“Code of Ethics”) that stated: NARPM® Professional Members shall refrain from criticizing other Press Release issued by the commission in this matter property managers or their business practices. (October 10, 2014) The Property Manager shall not knowingly solicit competitor’s cli- FTC Approves Final Orders Requiring Two Professional Associa- ents. tions to Eliminate Rules that Restrict Competition among Their The Federal Trade Commission alleges that these provisions in the Members Code of Ethics violate the Federal Trade Commission Act because they unnecessarily restrict members of NARPM® from competing for Associations Agree to End Restraints Contained in Codes of Ethics clients, thereby depriving clients of the benefits of competition among For Your Information property managers. October 10, 2014 To end the investigation expeditiously and to avoid disruption to Following a public comment period, the Federal Trade Commission its core functions, NARPM® voluntarily agreed, without admitting has approved final orders settling charges that the National Associa- any violation of the law, to the entry of a Consent Agreement and a tion of Residential Property Managers, Inc. (NARPM) and the National Decision and Order by the Federal Trade Commission. As a result, Association of Teachers of Singing, Inc. (NATS) restrained competition NARPM® is in the process of revising its Code of Ethics, ethics training, among their respective members through their codes of ethics. and will implement an antitrust compliance program. Under the FTC orders, the National Association of Residential Prop- In general, the Federal Trade Commission has prohibited NARPM® erty Managers must stop restraining members from soliciting competi- from maintaining bylaws, code of ethics, operational policies, or tors’ clients or engaging in comparative advertising that is not false or membership requirements that restrict members from advertising for deceptive and the National Association of Teachers of Singing cannot or soliciting property management work. prohibit its members from soliciting students from other members. You must disregard any instruction you received in any NARPM® The NATS order also requires it to obtain a certification from each of ethics training regarding the above provisions. Those provisions are no its Chapters that the Chapter is not engaged in any prohibited prac- longer valid or part of the Code of Ethics. tices and both associations must implement compliance programs. The Decision and Order does not prohibit NARPM® from adopting The Commission votes approving the final orders were both 5-0. and enforcing Codes of Ethics or similar documents that govern the (NARPM: FTC File No 141 0031; the staff contact is Armando Irizarry, conduct of members with respect to representations that NARPM® Bureau of Competition, 202-326-2964; NATS: FTC File No 131 reasonably believes would be false or deceptive within the meaning of 0127; the staff contact is Karen A. Mills, Bureau of Competition, 202- Section 5 of the Federal Trade Commission Act. 326-2052.) A copy of the Decision and Order is enclosed. It is also available on The FTC’s Bureau of Competition works with the Bureau of Eco- the Federal Trade Commission website at www.FTC.gov, and through nomics to investigate alleged anticompetitive business practices the NARPM® web site. and, when appropriate, recommends that the Commission take law NARPM® was required to list any revisions of NARPM®’s Orga- enforcement action. To inform the Bureau about particular business nization Documents. Therefore, Article 9 of the Code of Ethics and practices, call 202-326-3300, send an e-mail to [email protected], Standards of Professionalism was changed. The amended article now or write to the Office of Policy and Coordination, Bureau of Com- states: petition, Federal Trade Commission, 600 Pennsylvania Ave, Room CC-5422, Washington, DC 20580. To learn more about the Bureau Article 9: RELATIONS WITH OTHER PROPERTY MANAGERS of Competition, read Competition Counts. Like the FTC on Facebook, NARPM® Professional Members shall not knowingly or recklessly make follow us on Twitter, and subscribe to press releases for the latest FTC false or misleading statements about other property managers or their news and resources. business practices, or otherwise attempt to take business from other Contact Information property managers by deceptive means. MEDIA CONTACT: Betsy Lordan STANDARDS OF PROFESSIONALISM Office of Public Affairs • 9-2 The Property Manager shall not knowingly interfere with other 202-326-3707 (Note: As required, we are repeating this information, previously included in the December 2014 issue.)
26 | December 2015 Issue | Volume 26 | Number 11 One of Our Fully Stocked Showrooms! Check Out Our Monthly Specials On Our Website at http://ma.carrierenterprise.com/specials/ or Scan the QR Code Below
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December 2015 Issue | Volume 26 | Number 11 | 27 28 | December 2015 Issue | Volume 26 | Number 11
Untitled-2 1 7/24/15 7:23 PM Congratulations To The 2015 Designees Awarded at The Convention ® Hampton & Hampton Management & Leasing, Inc., CRMC® GDAA Property Management, LLC, CRMC® Orlando, FL Round Rock, TX Kim Meredith-Hampton, MPM® RMP® Greg Doering, MPM® RMP® CRMC
Kathleen Gaspari, MPM® RMP® Charlene Minor, MPM® RMP® Thomas Sedlack, MPM® RMP® BHHS Florida Properties Group Elite Home Management Services 33rd Company, Inc., CRMC® New Port Richey, FL Atlanta, GA Woodbury, MN
® ® ® ® ® ® ® Debbie T. Henry, MPM RMP Dawn Ostovich, MPM RMP Eric Wetherington, MPM RMP Henry Property Management Paradise Property Management Carolina One Property Cary, NC of Brevard Management
MPM South Patrick, FL Charleston, SC Jock McNeill, MPM® RMP® Alliance Property Management Claire Schwartz, MPM® RMP® Megan Zellers, MPM® RMP® Santa Rosa, CA Claire Schwartz & Associates, LLC McCreary Realty Management Orlando, FL Marietta, GA
Melanie Adrian, RMP® Terri Clair, RMP® Rob Kazen, RMP® Jason McGuire, RMP® Cassandra Swanson, RMP® A & G Rental Management, LLC 3 Options Realty, LLC, CRMC® 1st Choice Property RE/MAX Infinity Paramount Property Portland, OR Roswell, GA Management Pace, FL Management North Richland Hills, TX Meridian, ID Jerry Allred, RMP® Barbara Clark, RMP® Cindy Minion, RMP® Allred Properties enTrust Association Ben Kincel, RMP® Barker Realty, Inc. Erlin Taylor, RMP® Fayetteville, AR Management Henderson Properties, Inc. Raleigh, NC A & G Rental Management, LLC Albuqurerque, NM Charlotte, NC Portland, OR Shelley Alterman, RMP® Christina Nelson, RMP® LeaseUP Liz Cleyman, RMP® Stephen Kittrell, RMP® Legends Realty Scott Taylor, RMP® Jacksonville, FL Dennis Realty & Dodson Property Lake Mary, FL SCV Leasing, Inc. Investment Corp. Management, CRMC® Tehachapi, CA Tom Barron, RMP® Lutz, FL Richmond, VA Pete Neubig, RMP® Barrons Property Managers, Inc. Empire Industries Jennifer Tolley, RMP® Gulf Breeze, FL Denise Day, RMP® Sally Knight, RMP® Property Managers Backyard Realty Group Blue Mountain Real Estate Academy Properties Houston, TX Woodstock, GA Kathy Boyes, RMP® Colorado Springs, CO Stockbridge, GA 33rd Company, Inc., CRMC® Tino Peabody, RMP® Russ VandenToorn, RMP® Woodbury, MN Lisa Doud, RMP® Gina L. Kowacz, RMP® Peabody Residential United Properties of Doud Realty Services, Inc. Pierce Property Management Reston, VA West Michigan, LLC Danyel Brooks, RMP® Portsmouth, VA Prescott Valley, AZ Grand Rapids, MI Beyond Property Management Dora Pinter, RMP® ® ® ® ® Encinitas, CA Jason Evans, RMP Dandan Lee, RMP Service Star Realty Kristi Villani, RMP Trio Property Management, Inc. Skyline Properties Group, Inc. Phoenix, AZ V2 Properties Nicole Brown, RMP® Eugene, OR Acworth, GA Gresham, OR RMP Turner Properties, LLC Suzy Rodoni-Silverberg, RMP® Columbia, SC Jennifer Evans, RMP® Glenn Lehman, RMP® Real Esate Eight Three One Steve Welty, RMP® Trio Property Management, Inc. Lehman Property Management Capitola, CA Good Life Property Richard Burton, RMP® Eugene, OR Harrisburg, PA Management PowerHouse Property Michele Rogers, RMP® San Diego, CA Management Thomas Gaspari, RMP® Christopher M. Lundstrom, RMP® Select Homes Alpharetta, GA BHHS Florida Properties Group South Florida Waynesville, NC Jamie Williams, RMP® New Port Richey, FL Realty Management Homes Plus Property Jaime M. Caballero, RMP® Stuart, FL Lisa Saunders, RMP® Management, LLC Key West Residential Sherry Hallmark, RMP® Re/MAX Allegiance Puyallup, WA Property Management Pickett Property Nancy Marks, RMP® Chesapeake, VA Key West, FL Management, CRMC® Henry Property Management Matt Williams, RMP® Silverdale, WA Cary, NC Bonnye L. Sirk, RMP® Bison Properties Elias Camhi, RMP® Rossmoyne Property Portland, OR ELDA Management Lori Hendrix, RMP® William Martin, RMP® Management Services, Inc. Dennis Realty & Meer & Company, Inc., CRMC® Glendale, CA Joyce Zimdahl, RMP® Houston, TX Investment Corp. Denver, CO Randolph Field Realty Lutz, FL David L. Swaim, RMP® Schertz, TX Elizabeth Cane, RMP® Sherri Mayes, RMP® Service Star Realty Dodson Property Marshall Henson, RMP® Advantage Gold Realty, Inc. Phoenix, AZ Management, CRMC® Ally Property Management Jacksonville, NC Richmond, VA San Antonio, TX
Tara Pecora, CSS® CMC Winifred Perrow, CSS® Kelley Robertson, CMC Tawny Worth, CSS® CRMB ® First Rate Property Dodson Property Birdy Properties, LLC GDAA Property Management, Inc., CRMC® Management, CRMC® San Antonio, TX Management, CRMC® CSS CMC
CRMB Boise, ID Richmond, VA Round Rock, TX
December 2015 Issue | Volume 26 | Number 11 | 29 rmService_Ad2015_8.5x11.pdf 1 3/13/15 3:37 PM
Cterhap Spotlight Sh eDDING some light on the excellent NARPM® ChaPTERS across the united states
Colorado Springs MAINTENANCE MANAGEMENT
Hello from Colorado Springs! biggest problems that we have seen and experienced. What an interesting year 2015 has proven to be in our To start, because it’s legal to smoke the herb, there are state. Yes, please read into my tone. Last time we were a number of people who, of course, look to capitalize MADE EASY writing about our Chapter, there was a lot of talk about upon that in a way that could be detrimental to a rental major wild fires; hundreds of homes and acres burning. home. What I’m talking about is grow houses, licensed Alex Yoder, MPM® Well, now we’ve been dealing with that opposing ele- and unlicensed. After initial legalization, we were RMP®, is a Colorado ment known as water. If you don’t know, Colorado is a seeing a lot of damage from these by way of improperly Springs NARPM® Chapter very dry state – and we like it that way. It’s pretty normal rerouted electrical and ventilation systems, in addition rmService lets Past President and is the for us to get a few showers in the spring, and maybe to mold resulting from the high humidity levels required you handle work Director of Residential Man- a few in the fall. This year, however, it basically rained for efficient cultivation. However, as the laws have C agement at Dorman Real every day for about two months starting in May (little changed, we’ve seen a lot more people attempting to orders from your M Estate Services, a manage- to no exaggeration). Our NARPM® gatherings were full do this legitimately. On several occasions, our office has iOS® or Android™ Y ment firm of approximately of Members with stress-induced sweat beads trickling received phone calls from prospective tenants asking devices and work 350 doors, located in Colo- down their foreheads. Thank God for the affordable if the homeowner would approve a ‘grow’ in their CM rado Springs, Colorado. therapy that is NARPM®. home if a premium rental rate was paid. Believe it or directly with Rent MY I am very proud to be able to honestly say that every not, some of these homeowners are gladly saying yes Manager Online. year our Chapter just gets better. We offer more value, we – all the way to the bank. If you could get $2,000 per CY become more professional, and we have more fun refining month for a $1,000 per month rental, wouldn’t you say CMY our skill and knowledge in this uniquely challenging craft yes? There are specific insurance companies who offer No clipboards, no called property management. We’re also very proud to be homeowners insurance coverage for grow houses, which K double entry, no seeing much of the same on a national level! of course also comes at a premium. We’ve even seen wasted time. Additionally, the laws governing medical marijuana growing and distribution are constantly changing.
Now, let’s jump right into it, and talk about marijuana. management companies advertise properties as being There is often some level of panic when major changes grow-house-friendly. I did not see that coming. The Any Portfolio, are introduced into our lives, which often ends up being second challenge we have experienced is the strength unwarranted on some level. However, there have been of the marijuana odor. For tenants who disregard the challenges. For those who don’t know, in Colorado common lease provision which prohibits smoking in the Any Size, Springs, you can smoke recreational marijuana legally, property, we will occasionally need to place our ozone but cannot purchase it legally (yet). Most believe that machines for a few days after they vacate to resolve the Colorado Springs has been less progressive in legaliza- odor. When it’s really bad (although I have yet to experi- One Software. tion because of the many military installations that we ence this) full vent cleaning or repainting may also be have in this city. Legalization may cause the military to required. consider relocation, and the last thing we want to do Jumping completely off topic for a moment – two Now available with the is encourage cut-backs in stationing here, when our blocks from our office there is a new gas station opening economy relies so heavily on a military presence. With called Gas and Grass. Why not buy some medical that said, folks can drive about ten minutes west to marijuana while filling up your tank!? – just in case you Manitou or an hour north to Denver, and purchase it needed a laugh. recreationally. They can then bring it back to Colorado With all of that said, there are certainly challenges Springs and smoke it legally. Additionally, the laws gov- when laws like these are passed. But for those of us who erning medical marijuana growing and distribution are are willing to adapt, it is absolutely possible to turn a Contact us to learn more. constantly changing. With all of that said, why do we negative into a positive, and to position ourselves and 1.800.718.0254 RentManager.com care? Personal feelings and bias aside, what impact has our policies and contracts to protect our clients’ inter- this actually had on our industry? Well, here are the ests. Happy managing!
30 | December 2015 Issue | Volume 26 | Number 11 rmService_Ad2015_8.5x11.pdf 1 3/13/15 3:37 PM
MAINTENANCE MANAGEMENT MADE EASY
rmService lets you handle work C orders from your M iOS® or Android™ Y devices and work CM directly with Rent MY Manager Online. CY
CMY No clipboards, no K double entry, no wasted time.
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December 2015 Issue | Volume 26 | Number 11 | 31 M embeRSHIP Growth (Continued on pages 33 & 34) A waRM welcome to all the new Members who joined from September 1 - October 31, 2015 P rOFESSIONAL & Ryan Childers Leo Holmes Ashley Carlisle Daniel Henzler Associate Members Ryan Childers PMI Mile-Hi SE Keller Williams Realty Keller Williams El Centro, CA Parker, CO Plant City, FL Brandon, FL Alabama 760-353-3483 303-805-3675 813-523-5959 813-293-3603 Solomon Marlow 40/40 Real Estate Marc Cohen Rudy Kubasta Michelle Cecchini Keith Houtz Solutions, LLC Priority One RK Real Estate Chelle Realty, LLC Tampa Bay Premier Realty Montgomery, AL Real Estate Consultants Services, LLC Ormond Beach, FL Lutz, FL 334-451-5152 San Diego, CA Loveland, CO 386-717-8005 813-968-8231 858-877-3029 970-980-9024 Arizona Roger Coles Cathy Kennelly Stacie Dominguez Michael Connolly Jerald Ridenour Priority Real Estate Signature Realty Cobb Property Property Management, Inc. Ridenour Realty Management Associates Management Fremont, CA Colorado Springs, CO Bradenton, FL Valrico, FL Tucson, AZ 925-980-3943 719-599-7653 941-504-3427 813-689-3115 520-318-5711 Salvatore Friscia Joann Velasquez Melanie Cona Kevin Kennelly Brian England San Diego Premier Grace Property Keller Williams Realty Signature Realty Arizona Focus Realty Property Management Management & Valrico, FL Associates Gilbert, AZ San Diego, CA Real Estate 813-653-9500 Valrico, FL 480-215-2659 858-724-6304 North Glenn, CO 813-689-3115 303-255-1990 Sarah Cooper Dee Dee Hulberson Pascale Mercier Innovative Property Ralph Lozada Integrity Plus Property Pascale Real Estate Robert Werthman Solutions Keller Williams Realty Management San Diego, CA Cornerstone Real Jacksonville, FL Apollo Beach, FL Casa Grande, AZ 858-414-6804 Estate Team 904-321-9020 813-480-7326 520-423-0722 Colorado Springs, CO David Moreci 719-243-6400 Angela Dana Thomas Neubauer Jeremy Jack Signature Realty RE/MAX Abacus Realty ERA Neubauer West USA Realty Incorporated Florida West Melbourne, FL Real Estate, Inc. Scottsdale, AZ Redwood City, CA Rick Amorose 321-258-5076 Panama City, FL 602-826-5225 650-368-8600 Amorose & Associates 850-785-1581 Realty Yasmin Dauhajre Janet McSpadden Ron Prechtl Clearwater, FL Florida Management & Joe Nix Arizona Focus Realty Prellis Property 727-441-3974 Consulting Group, Inc. Berkshire Hathaway Gilbert, AZ Management Coral Springs, FL St. Pete Beach, FL 480-215-2659 Granada Hills, CA Lisa Anderson 954-752-0547 727-687-0555 818-366-8812 Lisa Marie Anderson, PA Nicholas Stratton Apollo Beach, FL Grace Davis Orlando Rodriguez Bullseye Property Monique Reneaux 813-731-4085 LaRocque & Co., Jose Orlando Todriguez Management SIG Property REALTORS® Orlando, FL Mesa, AZ Management Nicole Anderson Cocoa, FL 407-420-7956 480-907-9050 La Crescenta, CA Lisa Marie Anderson, PA 321-631-3715 818-248-0190 Apollo Beach, FL Gregory Polk Sherman Weekes 813-731-4085 Patrick Emrich Custom Property Crest Premier Properties colorado Rent It Network Management of North- Tempe, AZ Belinda Bebo Matt Bailey Tampa, FL west Florida, LLC 480-838-9558 Red White and Blue Florida Executive Realty 813-864-9515 Pensacola, FL Realty Group, Inc. Tampa, FL 850-471-6263 California Colorado Springs, CO 813-326-2569 Armando Estrada Aaron Batley 719-425-2676 Marsh Harbor Realty, LLC Bruce Porter Balboa Realty Joanne Bello Fort Lauderdale, FL Pinnacle Property Newport Beach, CA Brett Brewer Joanne Bello 954-358-4456 Management Solutions 949-412-9055 Brewer & Stratton St. Petersburg, FL Palm Harbor, FL Property Management, LLC 813-598-1156 Jessica Foster 407-988-4498 Matthew Burch Gilbert, AZ Watson Realty Corp. Feel Good Property 480-219-2111 Laurie Branch-Conner Port Orange, FL Susan Procacci Management, LLC Branch Conner 386-322-6400 Procacci Procacci, Inc. Oceanside, CA Michael Britton Management Group Naples, FL 760-814-9878 West View Kissimee, FL Stacy Garcia 239-353-2879 Property Group 407-891-2815 Uptown Property Servcies Richard Brillantes Longmont, CO Ft. Myers, FL Kelly Puttonen Member Group Realty 720-600-5038 Joe Capelotti 239-898-4540 Rent First Realty, Inc. San Diego, CA Coastal Realty Services Odessa, FL 916-995-1555 Karen Erfman Fort Walton Beach, FL Andrew Hales 813-629-0255 High Point 850-244-2100 FL Villa Management, LLC Joshua Bussey Property Management Windermere, FL Jacqueline Regiacorte Eagle Property Denver, CO 321-746-1946 Scates Realty & Management 720-608-4700 Investment Properties Elk Grove, CA Clermont, FL 916-714-0123 352-404-8960
32 | December 2015 Issue | Volume 26 | Number 11 Kathy Rieger Susan Wilson Carole Paul Iowa Missouri Better Realty Services, LLC Susan Kay Wilson, LLC Carole Paul Realty Elizabeth Doerrfeld JJ Pawlowski Wesley Chapel, FL Valrico, FL Savannah, GA Doerrfeld Properties, LLC Kansas City 813-793-4380 813-300-6800 912-412-1166 Urbandale, IA Management, Inc. 515-278-4339 Kansas City, MO Sheryl Sallimo Kinga Zabinska-Sick Gregory Rayford 816-877-8230 Land Merchants Homefront Realty Atlanta Residential Robb Spearman Property Management Tarpon Springs, FL Property Group RE/MAX Real Estate Nevada Tampa, FL 727-804-9031 Atlanta, GA Concepts Daniel Lorenz 813-960-7576 770-924-4351 Urbandale, IA Action Properties, Inc. Georgia 515-202-2974 Reno, NV Pat Serafino Laquita Baez Venis Sims 775-323-0404 Realty Executives Baez & Murray Elite Edgewood Realty Group Kentucky The Villages, FL Property Management, LLC Fayetteville, GA John May Randi Mendez Parra 352-753-7500 Smyrna, GA 770-371-5082 May Team REALTORS® Randi Mendez Parra Realty 973-687-7095 Louisville, KY Sparks, NV Patrick Skidmore Fred Williams 502-855-3100 775-360-3077 All Ready Property Elizabeth Bell West Chatham Management, Inc. ALH Podland Rentals, Inc. Maryland New Jersey Riverview, FL Rental Homes Pooler, GA Chris Brown David Burgess 813-741-3790 Suwanee, GA 912-748-2100 District Management Orange Key Realty 404-937-2827 Group, LLC Freehold, NJ Diane Smith Janice Williams Kensington, MD 732-863-6969 Century 21 Shaw Realty Donna Brazil West Chatham Rentals, Inc. 607-727-4395 Valrico, FL Reign Realty Group Pooler, GA New Mexico 813-661-5331 Snellville, GA 912-748-2100 John Casey Robbie Donald 678-369-0399 Mike Casey Realty Independence Capital, LLC Barbara Stewart Hawaii Annapolis, MD Farmington, NM Watson Realty Corp., Kevin Dumas andace Gray 410-266-3550 505-427-3434 CRMC® Innovative Ventures CG Hawaii Realty Corp. Deland, FL Incorporated Hilo, HI Gregory Groves North Carolina 386-734-4559 Newnan, GA 808-339-7019 GGG Property Gordon Baker 678-877-1217 Management Directed Endeavors, Inc. Michelle Styron Shelie Love Rivera Gambrills, MD DBA: Gates Management Southern Key Jim Dutton Newmark Grubb CBI, Inc. 410-800-7367 & Realty Properties, Inc. Southern Lifestyles Realty Honolulu, HI Hillsborough, NC Crestview, FL Fayetteville, GA 808-942-1700 Raj Handa 919-815-3995 850-682-1800 770-716-9000 RBH Management, LLC Illinois Silver Spring, MD Kyle Bender Enrique Teran Neil Forest Marc Hathaway 301-254-9274 Scarlett Properties, LLC CTINTER Red Rhino Realty Complete Realty & Charlotte, NC Miami, FL Smyrna, GA Property Management David Vane 704-665-0007 305-229-1146 770-435-0887 Harvard, IL New Colony 815-770-0157 Property Management Victoria Bourg James Travis Bion Grady Columbia, MD Active Duty Real Estate Florida Realty Investments Transitions Property Jerry Moody 410-381-3336 Jacksonville, NC Casselberry, FL Management & Real Jamison Property 910-353-5860 407-592-5225 Estate Management/ Michigan Kennesaw, GA Keller Williams Matthew Engel David Draddy Maria Leda Vaz 770-825-1963 Naperville, IL Real Property Real Property Management ML Vaz Realty, Inc. 630-536-7682 Management Investment Charlotte Metro Orlando, FL Lotfi Housni Solution Charlotte, NC 407-380-9397 LHA Management Matthew Schmidt Grandville, MI 704-340-1590 Duluth, GA Greenwood Property 616-419-4578 Rachel Vazquez 770-757-6683 Management Justin Faircloth Great American Realty & North Riverside, IL Willard Hadley V Brown & Glenn Investments, Inc. Christine Klimek 877-230-7338 Lease Pros Property Realty Co., Inc. Inverness, FL Atlanta Peach Realty, LLC Management Charlotte, NC 352-637-3800 Dunwoody, GA Indiana Eastpointe, MI 704-332-7734 404-458-7574 Joshua Bangert 586-270-5330 Raul Veitia Brick Lane Property Christina Grifaldo Belmont Management Jayne Knotts Management Minnesota Grifaldo Properties Group Bradstreet Proper, LLC Indianapolis, IN Jason Parr Jacksonville, NC Winter Park, FL Columbus, GA 317-759-0332 JSP Properties, LLC 910-353-3735 407-745-0696 706-705-0516 St. Paul, MN Mark Jones 651-324-2877 LaRue Hambrick Victor Weclew Toby Mahan Property Management, LaRue Hambrick Realty The Realty Medics Holtzman Real Inc. Midwest Alexander Rogers Jacksonville, NC Orlando, FL Estate Services Indianapolis, IN East West Property 910-455-4444 321-947-7653 Hinesville, GA 317-564-3482 Management, LLC 912-686-075 Duluth, MN Jennifer Kavanaugh Maritza Westerveld Ellen Stewart 218-464-6727 The Sue Cruddas Orange Management Jannette McDonald ES Property Real Estate Team Lake Mary, FL Drem Realty MC3 Management, LLC Jacksonville, NC 407-330-4884 Properties Greenwood, IN 910-455-5001 Douglas, GA 877-542-2730 678-952-4353 December 2015 Issue | Volume 26 | Number 11 | 33 Membership Growth ( Continued from page 33) A warm welcome to all the new Members who joined from September 1 - October 31, 2015 Rodna Shontz Patricia Culwell Amanda Pace Vicky Held Y. Kevin Williams Barker Realty, Inc. Property Professionals, Inc. Reliance Liz Moore & Associates Weinberg, Wheeler, Raleigh, NC New Braunfels, TX Residential Realty Williamsburg, VA Hudgins, Gunn & 919-859-0044 830-625-8065 New Braunfels, TX 757-645-2153 Dial, LLC 210-278-7950 Atlanta, GA Pennsylvania Martha Chrisman Lynn Kirk 404-832-9541 Drew McKinney Limestone Country Patrick Purifoy Liz Moore & Associates Everest Consulting Group Properties Blessed Properties Newport News, VA New jersey Beaver Falls, PA Canyon Lake, TX Killeen, TX 757-876-0280 Leland Hansen 570-660-2338 210-326-5824 254-833-9639 First Class Painting, Inc. Mary Olson Williamstown, NJ South Carolina Cathy Douglas Molly Repasch Howard Hanna 856-728-8400 James Brophy Douglas Residential Cloud Real Estate William E. Wood 3 Key Austin, TX Killeen, TX Williamsburg, VA Columbia, SC 512-431-4823 254-690-3311 757-253-8533 support staff 630-347-7426 Members Renee Foreman CJ Rogers Ralph Reahard Matthew Flewelling Westrom Group StarPointe Realty Real Property Management Georgia Beaufort Rentals, LLC Company Management, LLC Richmond, VA Emily Roberson Beaufort, SC Fort Worth, TX Killeen, TX 804-342-5800 McCreary Realty 843-252-4249 817-445-1108 254-213-3290 Management, Inc. Kelly Thornton Marietta, GA Dawn McGarry Sanny Gabilagon Terri Romere Paragon Property 770-427-5711 Southern Shores RSVP Realty Howdy Real Estate Management, LLC Property Management Austin, TX Services, LLC Culpeper, VA North Carolina & Rentals, Inc. 512-887-2595 Austin, TX 540-718-5763 Kandi Autry Myrtle Beach, SC 512-431-5435 OneProp, Inc. 732-768-2309 Lauren Gonzalez Washington Charlotte, NC D. Lee Edwards Katy Scruton Marcie Bryant 980-643-0442 Tennessee Realty, Inc. 3Z Realty Olympic Rentals Mildred Brandau New Braunfels, TX San Marcos, TX Lacey, WA Stephanie Earley Tandem Realty, LLC 830-620-7653 866-999-3349 360-878-0051 Birch Management, Inc. Nashville, TN Greensboro, NC 615-329-9988 Jesenia Gutierrez Craig Smyser Alberto Dominguez 336-288-6997 Evey Edwards Group, LLC RE/MAX Capital City Willow Properties, Inc. Teresa Cole San Antonio TX Austin, TX Lakewood, WA Rhonda Leahy Browning-Gordon & Co., 210-771-7502 512-735-7200 253-581-5199 Guardian Property Inc., CRMC® Management Nashville, TN Leah Herring-Turner Patricia Sullivan Joel Tampien Fayetteville, NC 615-383-3999 Terra Manor Howdy Real Estate 4 Degrees Real Estate 910-222-7368 Real Estate, Inc. Services, LLC Spokane, WA Jeanne Gorman Killeen TX Austin, TX 509-413-1956 Nicole Pitts Realty Center 254-634-8852 512-431-5435 Guardian Property Oak Ridge, TN Management 865-482-8200 Kassi Jaroszewski Utah Affiliate Members Fayetteville, NC Kustom Real Estate, LLC Cody Reeder 910-222-7368 Jose Martinez New Braunfels, TX Reeder Asset California Bell Development 830-609-9428 Management Debe Koch Shannon Porter Company, Inc. Logan, UT AbodeStory, Inc. Guardian Property Chattanooga, TN Cortney Lackey 435-755-8689 San Mateo, CA Management 423-266-1252 Frontline Property 800-998-6627 Fayetteville, NC Management, Inc. Virginia 910-222-7368 Texas Fort Worth, TX Monica Balzano Kathleen Richards Gloria Ashmore 817-377-3190 Beach South Realty The Property Tracy Reilley Ashmore Group, Inc. Norfolk, VA Management Coach Birch Management, Inc. Killeen, TX Jaime Marin 757-292-8181 Capitola, CA Greensboro, NC 254-554-6710 Keller Williams Heritage 800-475-3084 336-288-6997 San Antonio, TX Michael Carsey Rene Avila 210-493-3030 General Public Florida Virginia Bradfield Property Chesapeake, VA Richard DeGray Jennifer Brooks Management Amy Millsap 757-473-9700 Accurate Public Records Priority Property San Antonio, TX Terra Manor Wesley Chapel, FL Management, LLC 210-298-4410 Real Estate, Inc. Walter Finch 813-294-5070 Harrisonburg, VA Killeen, TX Long & Foster 540-578-4974 Chantel Born 254-634-8852 Real Estate, Inc. Georgia Limestone Country Chantilly, VA Brendon Lipton Properties, LLC Rebecca O’Donald 703-877-7737 Edge 2 Edge Roofing New Braunfels, TX Westrom Group Suwanee, GA 830-438-4385 Company 770-866-1596 Fort Worth, TX 817-445-1108
34 | December 2015 Issue | Volume 26 | Number 11 December 2015 Issue | Volume 26 | Number 11 | 35 36 | December 2015 Issue | Volume 26 | Number 11 December 2015 Issue | Volume 26 | Number 11 | 37 New Member recruitment Program 15% OFF E aRN rewards and achieve NEW Member recruiter status for referring new NARPM® sMember For NARPM Members Who better to spread the word of the benefits of NARPM® than its 1. Contact NARPM® National for membership application brochures. Members? To achieve New Member Recruiter status, you must Upon request, National can mail the application directly to the refer five new Members within one year. You will then receive an prospective Member. award certificate and a $200 NARPM® credit that can be used toward 2. The 12-month period to obtain five new Members starts the day your annual dues, upcoming events, education classes, and more! You the first application is processed. can earn multiple award certificates in a 12-month period, so be sure 3. When the fifth application is received, an award certificate will be you continue referring new Members, even after you have achieved issued and dated. A $200 NARPM® credit will also be issued. New Member Recruiter status. 2015 new Member recruiters Shelley Alterman Mike Collins Glenn Lehman Dawn Ostovich, RMP® Paul Arrington, MPM® RMP® Scott Glascock Kevin Martin, RMP® Charles Riska, RMP® Liz Cleyman Lori Hendrix Maria Napolitano, RMP® Dan Wilhelm, MPM® RMP® Stephen Foster, MPM® RMP® Alan Lam, R RMP® Pete Neubig Dusty Woodstock, R RMP®
S ePTEMBER 1 - October 15, 2015 Referring Member New Member Referring Member New Member Deborah Beene Molly K. Repasch DanDan Lee, RMP® Michael Patterson Deborah Beene Kellie A. Bacon Robert Locke, MPM® RMP® Carole Paul ses Linda Bilderback Tasha Karamipour Alam Michael McCreary, MPM® RMP® Emily Roberson Allen Bonds Carey Brown Vickie McDaniel Gordon P. Baker Leads Allen Bonds Patrick Jasper Randy Meebar Paul Branton Allen Bonds Natalie Scott Cindy Minion, RMP® Renee Johnson Michele Brassard, MPM® RMP® Jessica A. Foster Cindy Minion, RMP® Rodna Shontz Michele Brassard, MPM® RMP® Barbara J. Stewart Todd Monohon, RMP® Marcie Bryant Roy Brooks Jennifer Brooks Nancy Morton Shelie Love R. Rivera Beverly Browning, MPM® RMP®® Greg Raymer Michael Nelson, MPM® RMP® Jayne D. Knotts, Sr. Beverly Browning, MPM® RMP® Teresa Cole Tracey Norris, MPM® RMP® Patricia Culwell Kaylyn Byrd Michelle T. Styron Robert Pedro David V. Moreci Robin Cargill Patrick Purifoy Jackie Pierce Monica Balzano More quality leads means more leases. Gina Couture Rick Amorose Lee Porter Stephanie Earley Marc Cunningham Joann M. Velasquez Lee Porter Tracy Reilley Greg Doering, MPM® RMP® Steven K. Wright Andrew Propst, MPM® RMP® Jeremy Aspen Debra Dyck Cortney C. Lackey Troy Rappold, MPM® RMP® Elizabeth Doerrfeld Get unequaled exposure when you subscribe to Rentals.com. Your listings will be seen Evey Edwards Jesenia Gutierrez Dawn Regan Rachel Vazquez on the RentPath family of websites: Rentals.com, Rent.com, RentalHouses.com and Trish Ferrier, RMP® Angelica Gonzalez Eileen Scates Jacqueline F. Regiacorte Silas Frazier, RMP® Donna R. Brazil Reveille Schaeffer Brian England Lovely.com and are backed by a national, consumer TV advertising campaign reaching Robert Gilstrap, RMP® Adam Hinman Ben Sencenbaug Victor T. Weclew IV 200 million prospective renters. RentPath delivers more qualified leads for single-family Deidre Graybill Orlando Rodriguez Christy Smith Kimberly Peck home rentals than any place else. And that means more leases for you. Kimberly Hampton James Travis Rafer Spurr Stephen Day Tom Hanrahan Jeanne Gorman Damon Stratton Nicholas Stratton Rett Harmon Ashley Cruey Damon Stratton Douglas B. Brewer Bridget Hattaway Donna Edwards Fred Thompson, MPM® RMP® Nydia I. Maldonado To learn more: 888-501-RENT [email protected] rentals.com/advertise Harry Heist Grace M. Davis Debbie Valentine Steve Valentine Mark Hill Mildred L. Brandau Jason Warner Jerrilyn Warner Mark Hill Cathy Brooks Abi Wasserman Ellen Stewart Ethan Hodge, RMP® Gina Harvey Euphemia Weekes Sherman Weekes Laren Hundman Tyler Johnson Steve Welty, RMP® Matthew D. Burch Jorgette Krsulic Nancy Harrison Bob Wilcher Bion Grady Susan Lancaster Candace K. Gray Shanna Williford Debbie Kirkland
All the information you need How can 5=$200? is at www.narpm.org/join/ ©2015 RentPath, LLC. All rights reserved. All photos, videos, text and other content are the property of RentPath, LLC. RENT.COM, RENTALS, LOVELY, and RentalHouses are registered trademarks of RentPath, LLC. and its affiliates. 38 | December 2015 Issue | Volume 26 | Number 11
11677RentalsNARPM_LEADS_082015.indd 1 8/20/15 3:55 PM 15% OFF For NARPM Members
Referring Member New Member DanDan Lee, RMP® Michael Patterson Robert Locke, MPM® RMP® Carole Paul ses Michael McCreary, MPM® RMP® Emily Roberson Vickie McDaniel Gordon P. Baker Leads Randy Meebar Paul Branton Cindy Minion, RMP® Renee Johnson Cindy Minion, RMP® Rodna Shontz Todd Monohon, RMP® Marcie Bryant Nancy Morton Shelie Love R. Rivera Michael Nelson, MPM® RMP® Jayne D. Knotts, Sr. Tracey Norris, MPM® RMP® Patricia Culwell Robert Pedro David V. Moreci Jackie Pierce Monica Balzano More quality leads means more leases. Lee Porter Stephanie Earley Lee Porter Tracy Reilley Andrew Propst, MPM® RMP® Jeremy Aspen Troy Rappold, MPM® RMP® Elizabeth Doerrfeld Get unequaled exposure when you subscribe to Rentals.com. Your listings will be seen Dawn Regan Rachel Vazquez on the RentPath family of websites: Rentals.com, Rent.com, RentalHouses.com and Eileen Scates Jacqueline F. Regiacorte Reveille Schaeffer Brian England Lovely.com and are backed by a national, consumer TV advertising campaign reaching Ben Sencenbaug Victor T. Weclew IV 200 million prospective renters. RentPath delivers more qualified leads for single-family Christy Smith Kimberly Peck home rentals than any place else. And that means more leases for you. Rafer Spurr Stephen Day Damon Stratton Nicholas Stratton Damon Stratton Douglas B. Brewer Fred Thompson, MPM® RMP® Nydia I. Maldonado To learn more: 888-501-RENT [email protected] rentals.com/advertise Debbie Valentine Steve Valentine Jason Warner Jerrilyn Warner Abi Wasserman Ellen Stewart Euphemia Weekes Sherman Weekes Steve Welty, RMP® Matthew D. Burch Bob Wilcher Bion Grady Shanna Williford Debbie Kirkland
©2015 RentPath, LLC. All rights reserved. All photos, videos, text and other content are the property of RentPath, LLC. RENT.COM, RENTALS, LOVELY, and RentalHouses are registered trademarks of RentPath, LLC. and its affiliates. December 2015 Issue | Volume 26 | Number 11 | 39
11677RentalsNARPM_LEADS_082015.indd 1 8/20/15 3:55 PM NARPM® 638 Independence Parkway, Suite 100 "Faster Approvals, Better Chesapeake, VA 23320 Background Checks, and No Paperwork! All I Need is a Potential Renter's Email Address!"
Introducing ISC Connect...
With ISC Connect, the process of approv- ing new tenants has never been easier.
Simply enter their email address into our system and they will receive an invitation to begin the application process (with no fees to you). That’s it… We’ll handle everything else:
Simple online registration
Send invites from your mobil device
Instant criminal and credit histories
Follow up investigation from licensed private investigators A rental recommendation based on your preferences
“It’s amazing what I can get from an email address.”
CONTACT ISC TODAY! The Nation’s Leader in Investigative Screening 1-877-922-2547 www.ISCSCREENING.com 40 | December 2015 Issue | Volume 26 | Number 11