Appendices Appendices

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Screen readers are unable to decipher information in the Appendices section. Please contact RMS’ General Manager of Communication and Community Engagement on 132 213 for further information. enApp dices 157 Contents

Appendix 1 Major works 159 Appendix 13 Land disposal 197

Appendix 2 Threatened Species Appendix 14 Payments to consultants 197 Recovery Plans 166 Appendix 15 Reporting of RMS contracts Appendix 3 Senior Executive Service with private sector entities 198 performance statements 170 Appendix 16 Accounts payment Appendix 4 Industrial relations and policy 178 performance 2012 198

Appendix 5 Equal Employment Opportunity 179 Appendix 17 Funds granted to non-government community organisations 199 Appendix 6 Multicultural Policies and Services Plan 182 Appendix 18 Privacy Management Plan 199

Appendix 7 Disability Action Plan 183 Appendix 19 Research and development 200

Appendix 8 Overseas travel by RMS officers 184 Appendix 20 Driver, vehicle and maritime statistics 202 Appendix 9 Access to government information 186 Appendix 21 Insurance 205 Appendix 10 Ombudsman complaints 190 Appendix 22 Public interest disclosures Appendix 11 Consumer response 191 report to Minister 206

Appendix 12 Legal change 192

158 Roads and Maritime Services Annual Report 2011–12 Appendix 1: Major works

Table A1.1. Major works – roads

Announced Expenditure Status* Announced estimated 2011–12 in previous (as at 30 completion total cost exp years Project description Location June 2012) date ($’000) ($’000) ($’000) Alfords Point Bridge Padstow Completed 2011 42,000 8,396 30,897 Northern Approach, Heights widen to 4 lanes Alfords Point Road, Alfords Point Planning N/A N/A 789 250 Brushwood Drive to (planning) Pyrmont Construction 2015 60,000 23,186 8,025 structural upgrades Bringelly Road, Bringelly Planning N/A N/A 1,890 3271 Camden Valley Way to The Northern Road (planning) Camden Valley Way, Bernera Edmondson Completed 2011 48,000 2,468 42,881 Road to Cowpasture Road, park widen to 4 lanes Camden Valley Way, Leppington Planning 2015 N/A 16,860 22,561 Cowpasture Road to – Harrington Cobbitty Road, Park widen to 4 lanes (planning and construction) Camden Valley Way, Harrington Completed 2012 33,000 18,850 13,432 Cobbitty Road to Narellan Park Road, widen to 4 lanes Campbelltown Road, Ingleburn Planning N/A N/A 851 806 Camden Valley Way to Zouch Road (planning) Erskine Park Link Road, Eastern Creek Construction 2013 48,000 6,582 6,892 Old Wallgrove Road to Lenore Lane F5 widening, Brooks Ingleburn/ Completed 2011 116,000 24,759 85,825 Road to Narellan Road Campbelltown (State and Federal funded)

General Holmes Drive, Mascot Planning N/A N/A 312 1,925 Appendices remove rail level crossing (planning, Federal funded) Heathcote Road, Deadmans Sandy Point Planning N/A N/A 649 14 Creek Bridge Upgrade Hoxton Park Road, Banks Hoxton Park Completed 2011 62,000 6,789 54,248 Road to Cowpasture Road, widen to 4 lanes

enApp dices 159 Announced Expenditure Status* Announced estimated 2011–12 in previous (as at 30 completion total cost exp years Project description Location June 2012) date ($’000) ($’000) ($’000) enhancements, Baulkham Hills Construction 2013 550,000 3,759 12,277 Windsor Road to Lane – Macquarie Cove Road (State and Park private sector funded)** M5 widening, King Beverly Hills – Contracted 2014 400,000 966 19,693 Georges Road to Camden Prestons Valley Way (planning and preconstruction, State and private sector funded)** Mona Vale Road, McCarrs Ingleside Planning N/A N/A 724 836 Creek Road to Powder Works Road (planning) Narellan Road, Narellan – Planning N/A N/A 435 470 Camden Valley Way to Campbelltown F5 Freeway (planning) Old Wallgrove Road, Eastern Creek Planning N/A N/A 1,064 664 M7 to Erskine Park Link Road (planning) Richmond Road, Bells Creek Marsden Park Planning N/A N/A 3083 730 to Grange Avenue (planning) Richmond Bridge Richmond Planning N/A N/A 1,065 81 congestion study (planning, Federal funded) Schofields Road, Windsor Rouse Hill Planning 2014 65,000 4,476 9,050 Road to Tallawong Road, widen to 4 lanes (planning and preconstruction) Schofields Road, Schofields Planning N/A N/A 4,981 2,848 Tallawong Road to Richmond Road (planning) Schofields Road, New Rail Schofields Completed 2011 13,000 10,316 2,169 Bridge for future Westerly extension of Schofield Road Showground Road, Castle Hill Planning N/A N/A 420 909 Old Northern Road to Carrington Road (planning) The Northern Road, Oran Park Planning N/A N/A 5,074 2,298 Camden Valley Way to Bringelly Road (planning) Werrington Arterial Stage Claremont Planning N/A N/A 437 54 1, to Great Meadows Western Highway (planning, State and Federal funded) Windsor Bridge Windsor Planning N/A N/A 3,023 1,859 over Hawkesbury River replacement

160 Roads and Maritime Services Annual Report 2011–12 Announced Expenditure Status* Announced estimated 2011–12 in previous (as at 30 completion total cost exp years Project description Location June 2012) date ($’000) ($’000) ($’000) Pinch Point Program Sydney Completed 2012 100,000 32,400 70,300 Strategic Bus Sydney Completed 2012 295,000 35,400 263,900 Corridor Program Spit Military Road Sydney Construction 2012 45,000 2,300 12,300 improvement package M4 Motorway realignment Sydney Completed 2012 6000 7,300 - Galston Gorge Galston Completed 2012 4600 2,700 2,200 vehicle restrictions Woodford to Hazelbrook, Woodford, Construction 2014 175,000 25,271 92,745 Station Street to Ferguson Hazelbrook Avenue, widen to 4 lanes (State and Federal funded) Lawson, Ferguson Lawson Construction 2012 220,000 40,701 163,232 Avenue to Ridge Street, widen to 4 lanes Bullaburra, Ridge Street Bullaburra Planning 2015 N/A 2,112 9,285 to Genevieve Road, widen to 4 lanes Bullaburra to Wentworth Bullaburra, Construction 2014 85,000 12,458 14,035 Falls, Genevieve Road Wentworth to Tableland Road, Falls widen to 4 lanes Wentworth Falls East, Wentworth Construction 2012 115,000 23,644 85,543 Tableland Road to Station Falls Street, widen to 4 lanes (State and Federal funded) Mount Victoria to Lithgow Mount Planning/ N/A N/A 17,784 18,748 (State and Federal funded) Victoria, construction (multiple Hartley projects) Kelso, Ashworth Drive Kelso Planning N/A N/A 2,687 1,907 to Stockland Drive, widen to 4 lanes (planning) Tarcutta Bypass Tarcutta Completed 2011 290,000 58,314 204,969 dual carriageways Appendices (Federal funded) Holbrook Bypass dual Holbrook Construction 2013 247,000 79,065 28,027 carriageways (State and Federal funded) Woomargama Bypass Woomargama Completed 2011 265,000 53,156 179,844 dual carriageways (Federal funded)

enApp dices 161 Announced Expenditure Status* Announced estimated 2011–12 in previous (as at 30 completion total cost exp years Project description Location June 2012) date ($’000) ($’000) ($’000) PACIFIC HIGHWAY Bulahdelah Upgrade, Bulahdelah Construction 2013 315,000 62,579 143,565 dual carriageways (State and Federal funded) Failford Road to Tritton Failford Planning N/A N/A 857 4,396 Road (planning) Herons Creek to Stills Road Herons Creek Construction 2013 60,000 12,387 12,404 (State and Federal funded) Oxley Highway to Port Planning N/A N/A 23,611 19,528 Kempsey (planning and Macquarie – preconstruction, State Kempsey and Federal funded) Kempsey Bypass, Kempsey Construction 2013 618,000 303,958 176,461 dual carriageways (Federal funded) Frederickton to Clybucca Planning 2016 N/A 14,759 2,196 Eungai (planning and preconstruction, State and Federal funded) Warrell Creek to Nambucca Planning 2016 N/A 18,672 42,943 Urunga (planning and Heads preconstruction, State and Federal funded) Coffs Harbour Bypass Coffs Harbour Planning N/A N/A 3,807 40,132 (planning, State and Federal funded) Coffs Harbour (Sapphire) Woolgoolga Construction 2014 705,000 147,785 259,861 to Woolgoolga dual carriageways (State and Federal funded) Woolgoolga to Grafton, Planning N/A N/A 57,862 72,719 Ballina (planning and Maclean (multiple preconstruction, State projects) and Federal funded) Glenugie Upgrade, dual Glenugie Completed 2011 60,000 15,753 46,807 carriageways (State and Federal funded) Devils Pulpit Upgrade, Tabbimoble Construction 2013 77,000 12,042 10,288 dual carriageways (State and Federal funded) Ballina Bypass Ballina Completed 2012 640,000 39,894 592,472 dual carriageways (State and Federal funded) Tintenbar to Ewingsdale Bangalow Contracted 2014 862,000 54,738 115,880 dual carriageways (State and Federal funded)

162 Roads and Maritime Services Annual Report 2011–12 Announced Expenditure Status* Announced estimated 2011–12 in previous (as at 30 completion total cost exp years Project description Location June 2012) date ($’000) ($’000) ($’000) Banora Point Upgrade, Banora Point Completed 2012 359,000 124,031 195,784 including Sexton Hill (State and Federal funded) Gerringong Upgrade, Mount Gerringong Contracted 2015 310,000 31,267 11,776 Pleasant to Toolijooa Road Foxground and Berry Berry Planning N/A N/A 17,821 27,276 bypasses (planning and preconstruction) Berry to Bomaderry Berry, Planning N/A N/A 493 1,098 Upgrade (planning) Bomaderry South Nowra duplication, Nowra Construction 2014 62,000 9,403 6,758 Kinghorne Street to Forest Road Victoria Creek realignment Central Tilba Construction 2013 40,000 13,738 4,437 Dignams Creek Dignams Planning N/A N/A 769 3,156 realignment (planning) Creek Bega Bypass (State Bega Construction 2014 60,000 4,157 5,364 and Federal funded) CENTRAL COAST Central Coast Highway, West Gosford Planning N/A N/A 18,473 43,196 Brisbane Water Drive, Manns Road Intersection Upgrade (planning and preconstruction) Central Coast Highway, Erina Heights Construction 2012 75,000 14,693 55,018 Carlton Road to Matcham Road, widen to 4 lanes Central Coast Highway, Wamberal Construction 2013 80,000 22,875 29,641 Matcham Road to Ocean View Drive, widen to 4 lanes Central Coast Highway, Kariong Construction 2013 13,000 2,970 614 Road Intersection Upgrade (planning and preconstruction) Appendices F3 Freeway, Wyong Road Tuggerah Construction 2013 18,000 1,575 1,292 Interchange Upgrade Pacific Highway, Wyong Planning N/A N/A 668 2,139 Wyong Town Centre Upgrade (planning) Pacific Highway, Tuggerah Planning N/A N/A 1,195 357 Wyong Road Intersection Upgrade (planning) Pacific Highway, Lisarow to Lisarow Planning N/A N/A 3,268 7,924 Ourimbah, Railway Crescent to Glen Road, widen to 4 lanes (planning)

enApp dices 163 Announced Expenditure Status* Announced estimated 2011–12 in previous (as at 30 completion total cost exp years Project description Location June 2012) date ($’000) ($’000) ($’000) Pacific Highway, Narara Narara – Planning N/A N/A 2,049 6,504 to Lisarow Upgrade, Lisarow Manns Road to Railway Crescent (planning) Terrigal Drive improvements Erina – Terrigal Planning N/A N/A 1,971 5,720 HUNTER Hunter Expressway, Seahampton – Construction 2013 1,700,000 509,514 388,106 F3 to Branxton Branxton (State and Federal funded) Hunter Expressway Wallsend – Construction 2013 61,000 12.696 2,632 ancillary works, F3 to Broadmeadow (2 projects) Broadmeadow (planning and preconstruction) Limeburners Creek Road, Clarence Town Planning 2014 N/A 646 2,138 upgrade of Williams River Bridge Newcastle Inner Bypass, Sandgate Construction 2013 133,000 22,993 36,936 Shortland to Sandgate New England Highway, Scone Planning N/A N/A 731 65 Scone level crossing study (planning, Federal funded) Patterson Road, Woodville Construction 2013 14,500 4,358 3,634 upgrade of Dunmore Bridge NORTH COAST Oxley Highway, upgrade Port Completed 2011 115,000 30,999 76,969 from Wrights Road to the Macquarie Pacific Highway Summerland Way, additional Grafton Planning N/A N/A 4,921 5,834 crossing of the Clarence River at Grafton (planning) SOUTH WESTERN NSW Barton Highway safety Murrum- Completed 2011 22,000 7,909 12,669 improvements, Gounyan bateman Curves realignment (Federal funded) Olympic Highway, Kapooka Planning N/A N/A 1,804 471 Kapooka Bridge and approaches (planning) Newell Highway Newell Completed 2012 20,000 7,100 8,900 safety works Highway WESTERN NSW Newell Highway Newell Completed 2012 10,000 3,600 6,400 safety works Highway

164 Roads and Maritime Services Annual Report 2011–12 Announced Expenditure Status* Announced estimated 2011–12 in previous (as at 30 completion total cost exp years Project description Location June 2012) date ($’000) ($’000) ($’000) STATEWIDE NSW Federal Black NSW Ongoing Indefinite 19,200 19,800 - Spot Program per annum Road Toll Response Package NSW Ongoing 2015 170,000 35,900 36,400 Real Time NSW Ongoing Not Not 5,700 2,900 Travel Information announced announced Heavy Vehicle Rest NSW regional Ongoing 2012 41,200 13,500 17,700 Area Program Wayfinding Program NSW Ongoing - - 17,200 23,300

* Status – Completed means ‘open for use’, some finalisation activities may be ongoing. ** Does not include private sector expenditure.

Maritime

Capital works expenditure, funded • A delay in construction of Upgrade works on Rose Bay and through the Waterways Fund, the Rozelle Bay Western Neutral Bay Ferry Wharves are due totalled $13.92 million for the year, Access Road. to be completed in September 2012. compared to a budget of $17.1 Work was completed on Circular million. The budgeted expenditure • The receipt of additional funding Quay Wharf No.1 and southern was underspent due to: of $2 million for the Sydney promenade ($1.781 million), as well Harbour Commuter Wharf as Blackwattle Bay Foreshore Link • A delay in the awarding of a Upgrade Program which will be ($0.102 million). contract for the Rozelle Fire allocated to wharf upgrade works Main Replacement. once Transport for NSW’s Ferry Network Review is completed.

Table A1.2. Major works – maritime

Allocation Estimated Actuals 2011–12 total cost 2011–12 Completion Project description ($M) ($M) ($M) date Commuter Wharf Upgrade of Sydney Harbour 11.410 89.500 11.868 2014 Upgrade Program commuter wharves Charter Vessel Wharves Upgrade of Sydney Harbour 1.850 11.255 1.781 2015 Upgrade Program charter vessel wharves Appendices Circular Quay Southern Circular Quay Southern 0.065 0.086 0.086 2012 Promenade Promenade works Rozelle Bay precinct works 0.680 0.680 0.000 2013 Western Access Road Rozelle Bay precinct works 1.010 1.010 0.089 2013 fire main replacement Blackwattle Bay Blackwattle Bay foreshore 0.090 0.102 0.102 2012 foreshore link link and pontoon Total 17.103 95.056 13.928

enApp dices 165 Appendix 2: Threatened Species Recovery Plans

RMS is required by legislation to report on the cost and progress of Threatened Species Recovery Plans.

Table A2.1. Threatened Species Recovery Plans

Action taken to Estimated Measures implement measures annual cost Status Acacia pubescens (Downy Wattle) Recovery Plan Identify existing and potential RMS staff to visit site and N/A Site visited and extent of threats to the Acacia pubescens identify existing and potential population mapped in 2000. population at Beverly Hills/ threats to the population. Sites have been included on Narwee on the M5 (north of the roadside corridor Windarra Street). management plans. Develop and implement a RMS to develop a threat and N/A Interlink Roads incorporated threat and habitat management habitat management program species threat and habitat program for the Acacia to be incorporated into the management in landscaping pubescens population. maintenance plan for the M5. management plans for the . Regularly monitor the Acacia RMS to conduct at least an $620 RMS inspected site pubescens poplulation, assess annual inspection of the September 2010. No the effectiveness of threat and population, compare inspection corrective action required. habitat management programs. records and initiate corrective action if required. Assess development activities RMS staff to advise project N/A Acacia pubescens populations with reference to the recovery manager of this requirement and recovery plan considered in plan, the Environmental Impact if aware of the proposed the Environmental Assessment Assessment (EIA) guidelines for activity before the EIA process. (EA) for M5 West widening Acacia pubescens and future Project manager to advise EIA project. Office of Environment advice from the National Parks consultant of this requirement. and Heritage (OEH) consulted and Wildlife Service (NPWS). Environmental assessor to about removing Acacia ensure that the recovery plan, pubescens as part of the EIA guidelines and NPWS proposal. This also considered advice have been considered in in the EA. all relevant EIAs. Environmental assessor to take this requirement into account when preparing decision reports. Prepare or review any relevant References to the Acacia N/A Management plans implemented. environmental policies or pubescens recovery plan to be management plans with included in the Maintenance reference to the recovery plans Environmental Management and future advice from NPWS. Plan for the M5. Forward to NPWS information RMS to forward the information N/A Project approval for M5 West on all planning decisions to NPWS as required. widening project includes a affecting populations of requirement to offset the impact Acacia pubescens, including on planted Acacia pubescens decisions that protect habitat within the motorway corridor. and those leading to reduction These were planted during the of habitat/individuals. original motorway construction. Offset and translocation measures have been agreed with OEH.

166 Roads and Maritime Services Annual Report 2011–12 Action taken to Estimated Measures implement measures annual cost Status Grevillea caleyi (Caley’s Grevillea) Threatened Species Recovery Plan Control of drainage runoff from Investigations to determine N/A Site meeting with NPWS in Nov Ryland Track in Ku-ring-gai controls of runoff from other 2001. No further action required Chase National Park. side of road. at this stage. Sympathetic management of Inform maintenance contractor N/A Known locations of Grevillea plants on roadways. of appropriate maintenance caleyi included on roadside techniques for minimising corridor management plans. damage to Grevillea caleyi. Microtis angusii (Angus Onion Orchid) National Recovery Plan Consider impact of activities RMS to advise project manager N/A Ongoing. carried out in areas controlled of this requirement during by RMS that are known to the development of projects contain Microtis angusii or are if aware of the proposed potential habitat. activity prior to EIA process. Environmental assessor to take this requirement into account when preparing decision reports. Liaise with OEH, Warringah, RMS to share information with In-kind Ongoing RMS involvement in Pittwater and Ku-ring-gai other recovery team members support. recovery team. councils to achieve and maintain and update records accordingly. a permanent record of the location of Microtis angusii populations and potential habitats. Ensure roadworks and road RMS to advise relevant N/A Ongoing. maintenance at the known project manager of this location at Ingleside will requirement prior to activity not cause destruction or that may impact on this species. degradation of any part of a Environmental assessor to take Microtis angusii population, its this requirement into account habitat or potential habitat. when preparing decision reports for projects that may have an impact on this species. Ensure all environmental RMS to establish a central N/A Locations of sensitive sites to be personnel are familiar with the database for sensitive sites, included in the roadside corridor location of Microtis angusii. including known and potential management plans. Relevant locations of Microtis angusii. RMS staff briefed on the location RMS to brief Environmental of the Microtis angusii population. Appendices Services Branch on location of populations and potential habitat. Ensure all site personnel are RMS to provide information N/A Maintenance contractors advised familiar with the location of to maintenance contractors of location, potential habitat Microtis angusii populations and regarding identification of and preferred weed control in potential habitat. Microtis angusii, its known population locations. and potential locations and preferred weed control methods.

enApp dices 167 Action taken to Estimated Measures implement measures annual cost Status Warringah Council in Warringah Council has engaged One-off Ongoing. consultation with RMS and a specialist to development a cost of experts will prepare a site management strategy. RMS $2500. management strategy for the recovery team member to Ingleside population. provide management strategy to maintenance contractors. Notify NPWS of any new RMS recovery team member N/A No new populations identified Microtis angusii populations to notify NPWS when by RMS. discovered. new populations of this species discovered. Warringah Council and RMS Warringah Council developing Warringah Council carrying out will monitor the population of a monitoring procedure and the monitoring program as to Microtis angusii at Ingleside. management actions. guide management of the sites. The population count indicates numbers are increasing. Isoodon obesulus (Southern Brown Bandicoot) Recovery Plan Endorsement of the Isoodon Formal notification to NPWS. N/A RMS has endorsed plan. obesulus Threatened Species Recovery Plan. Liaise with NPWS, Hornsby, RMS to share information with In-kind Ongoing RMS involvement in Warringah, Pittwater and other recovery team members support. recovery team. Ku ‑ring-gai councils to manage to develop action plans. areas with known Isoodon obesulus populations. Ensure EIA surveys are RMS to advise relevant project N/A Ongoing. conducted between May manager of this requirement and October. prior to activity that may impact on this species. Project manager to advise EIA consultant of this requirement. Phascolarctos cinereus (Koala) Recovery Plan OEH will approach RMS to RMS works closely with OEH N/A. Ongoing exchange align its policy and practice to manage and research the of information. with the NSW Koala Recovery impacts of roads on koalas. Plan; exchange information RMS implements mitigation and work on producing plans, measures to reduce adverse given that koalas move across impacts on koalas. roads/highways; and ensure RMS has an active program of implementing engineering solutions and other public measures to reduce the adverse impacts of vehicles on koalas.

168 Roads and Maritime Services Annual Report 2011–12 Action taken to Estimated Measures implement measures annual cost Status Cumberland Plain Threatened Species Recovery Plan Where impacts on the Project teams working on No No offsets required in 2011–12. threatened biodiversity listed projects in areas containing additional RMS has identified a number of in Table 1 are unavoidable, as Cumberland Plain Woodland cost. projects in or adjacent to the part of any consent, approval advised of this measure. growth centres that will require or licence that is issued, ensure offsetting in accordance with offset measures are carried the Growth Centres Biodiversity out in the priority conservation Certification Order. RMS will liaise lands where practicable. with the Department of Planning (Offsets for impacts in growth and Infrastructure and OEH to centres to be in accordance with ensure offsets are carried out in the Growth Centres Biodiversity priority areas. Certification Order.) State and Australian RMS will identify relevant lands No RMS has identified relevant government agencies will under its care and control and additional land. It will review management manage, to best practice manage in accordance with costs practices to meet best standards, lands they own or best practice standards. identified. practice standards. for which they have care, control and management and:

• contain any of the threatened biodiversity listed in Table 1.

• are located within priority conservation lands or, if outside, have conservation as a primary management objective. Appendices

enApp dices 169 Appendix 3: Senior Executive Service performance statements

Table .1. SES Number 2007–08 to 2011–12

SES level 2007–08 2008–09 2009–10 2010–11 2011–12 Chief Executive under S.11A* 1 1 1 1 1 Level 6 5 6 4 5 4 Level 5 2 2 4 3 2 Level 4 11 8 9 10 11 Level 3 24 20 19 18 17 Level 2 3 0 0 0 2 Level 1 0 0 0 0 0 Other 0 0 3+ 0 0 Total 46 37 37 37 37

Note: The number of SES positions occupied by women in the current year was six. The number of SES positions occupied by women in the 2011–12 financial year was five. No additional positions were created as shadow positions and there were no unattached positions. * Chief Executive position is listed under S.11A of the Statutory and Other Officers Remuneration Act 1975.

RMS was formed on 1 November 2011 and has been developed along a line-of-business model to support the service delivery focus of RMS, putting the customer at the centre of everything RMS does and driving efficient and effective outcomes. The individual statements below relate to the organisational structure as at the end of June 2012.

Individual statements

Name Peter Duncan Position Chief Executive, Roads and Maritime Services Level 8 Period 1 November 2011 – 30 June 2012 Total remuneration package $ 340,354

Significant achievements 1 November 2011 – 30 June 2012:

• Drove a strong change agenda • Led significant changes and • Made RMS’ vision tangible to implement the shift to a improvements to the efficiency for staff, customers and the service delivery and customer and management of RMS’ community through the definition focused model. business. of three aspirations:

• Focused the organisation on its • Led the strategic change agenda –– Customer focus. vision of being a leader in the for RMS ensuring the integration –– Efficiency and effectiveness. management and delivery of of the former RTA and NSW –– Impact and reputation. safe, efficient and high quality Maritime, which was supported services and infrastructure to through the implementation of • Supported staff in delivering the community and businesses a new operating structure on the vision through adopting of NSW. 27 February 2012. and communicating new agency values of Collaboration, • Directed a range of significant • Defined the future direction Solutions, Integrity, Safety and of RMS and communicated infrastructure activities, Customer focus. this through a clear vision, operational policies and delivery corporate strategy and delivery strategies in support of the commitments for the short, NSW Government and transport medium and long-term. cluster priorities.

170 Roads and Maritime Services Annual Report 2011–12 • Drove the creation of the RMS • Led the delivery of significant • Championed the RMS 2012–16 Corporate Strategy to road network infrastructure, such contribution to the development define where RMS is heading over as the opening of the Ballina of a National Heavy Vehicle the next four years. Bypass and the Banora Point Regulator and a National Maritime Upgrade on the Pacific Highway. Safety Regulator. • Led the Executive team to a create clear, specific, measurable • Led significant progress of the • Ensured the appropriate RMS 2012–13 Corporate Delivery Hunter Expressway, providing allocation of RMS’ resources Plan, containing specific improved network performance and budget across programs commitment to the services and and supporting the efficient to achieve transport results deliverables that will be in place movement of freight. and deliver services for by June 2013. the community that meet • Ensured the effective government priorities. • Created the RMS Customer management and delivery of Charter using input from the $1.295 billion RMS road • Developed a new approach members of the community, maintenance program. for functional design of the staff and partners to develop organisation and worked with promised commitments. • Managed the completion of the executive members and staff five year Pinch Point Program to across the agency to design • Supported the development improve traffic efficiency. an organisational structure of a Statement of Intent with that would support this line of • Led the Transport for NSW (TfNSW) to business model. commit to working together in resurfacing and ensured that the an intelligent partnership. The impact of the longest closures • Developed 17 ‘roadmaps’ to Statement of Intent makes a clear in the history of the bridge were drive savings and efficiencies commitment to the services and minimised to the public. targets, in partnership with the deliverables that will be in place Fiscal and Effectiveness Office • Led the management of the and how they contribute to the within the Department of Premier Maritime Wharf Upgrade results of the transport cluster. and Cabinet. Program, which includes Milsons • Partnered with TfNSW in Point, Neutral Bay and Rose • Championed a targeted focus on defining and delivering the Bay Wharves. Work Health and Safety (WHS) TfNSW Corporate and Shared commitments and actions, • Delivered significant pavement Services Reform. including supporting staff to strengthening and resurfacing understand and act upon their works, such as on the M4 • Led the RMS delivery towards its obligations under the new WHS Motorway between Kingswood goals and targets in NSW 2021, legislation, and establishing Road and Russell Street. (the State Plan) and partnered working groups for the agency’s with TfNSW and the NSW • Managed RMS contribution top risks. Government to draft NSW 2021 and implementation of Service Regional Action Plans. NSW (Whole of Government) • Contributed to the approach. implementation of integrated • Chaired the Road Freight transport planning for NSW, Advisory Council for the Minister including supporting the draft for Roads and Ports. Long Term Transport Master Plan. Appendices

enApp dices 171 Name Peter Wells Position Director Customer and Compliance Level 5 Period 1 November 2011 – 30 June 2012* Total remuneration package $178,851

* Acted in the role from 1 November 2011 to 30 June 2012.

Significant achievements 1 November 2011 – 30 June 2012:

• Continued to provide leadership • Implemented the Vehicle • Progressed work towards the to the Customer and Compliance Safety Compliance Certification implementation of the ‘Fair go Division in support of the RMS Scheme for modifying vehicles, for safe drivers’ incentive to vision and RMS’ three aspirations: replacing the former Engineering reward safe drivers having a customer focus, efficiency Certification Scheme. driving record free of an offence and effectiveness, and impact for the preceding five years by and reputation. • Achieved 93 per cent of providing a 50 per cent discount customers rating the overall on licence renewal. • Maintained a strong performance quality of service as ‘good’ delivery culture through or ‘very good’ in the annual • Continued the two stage reporting and tracking of key customer satisfaction survey of operational pilot of Electronic performance indicators. motor registries. Work Diaries in partnership with the NSW Government and • Represented RMS on a range of • RMS investigators led a series National Transport Commission Executive committees. of operations targeting the together with the road and speed management practices police agencies of Queensland, • Represented RMS as a key of transport companies. These Victoria, South Australia and member of the Service NSW operations involved enforcement Western Australia. (Whole of Government) staff targeting heavy vehicle Transformation Committee. compliance at various RMS heavy • Enrolled more than 164 individual vehicle inspection stations and high risk cranes in the Intelligent • Continued the management through on-road inspection Access Program (IAP) taking of the camera enforcement of vehicles. the total to 442 by the end of network and progressed the June 2012. implementation of key camera • Brought about significant systems including point-to-point reforms for freight access • Continued to work with the speed and safety cameras. including publication of the National Heavy Vehicle Regulator NSW road network Higher Mass (NHVR) co-ordinating work • Progressed the trial of the ‘P’ Limit approved route maps. All across RMS, and linking to TfNSW Driver Program with the first NSW transport operators can access to progress the transition to a ‘P’ Driver Program session held in the maps and check if the new regulatory environment for western Sydney in January 2012. available routes meet their needs. heavy vehicles. The ‘P’ Driver Program aims to improve the behaviour of young • Removed the requirement • Upgraded Campbelltown, drivers through an innovative for drivers of heavy vehicles Grafton and Muswellbrook motor behaviour-based education operating under Notice to carry registries to provide better program in collaboration with the a copy of a significant number of facilities for customers with Australian, NSW and Victorian Notices in the truck cabin. improved public seating, newly governments plus a number of designed transaction counters private organisations. • Developed a heavy vehicle and merchandise display units. Speeding Compliance Leadership Forum with industry to address speeding enforcement and cultural change.

172 Roads and Maritime Services Annual Report 2011–12 Name Mike Veysey Position Director Network Management Level 6 Period 1 November 2011 – 30 June 2012 Total remuneration package $209,229

Significant achievements 1 November 2011 – 30 June 2012:

• Led the delivery of a program of –– Great Western Highway: • Launched the Restricted Access works in alignment with the RMS Bullaburra to Wentworth Falls, Vehicle Map Service on 5 June vision and RMS’ three aspirations: Genevieve Road to Tableland 2012 and implemented fortnightly customer focus, efficiency Road – started construction update schedule. and effectiveness, and impact 15 December 2011. and reputation. • Delivered the $1.295 billion 2011–12 –– Construction completed on the Maintenance Program. –– Hume Highway, Woomargama M4 Cycleway project. • Upgrade delivered. Bypass – opened to traffic on –– Live travel time information was 7 November 2011. launched on the M4 Motorway • M4 Motorway pavement –– Alfords Point Bridge, Northern on 28 December 2011. strengthening and resurfacing Approach – opened to traffic on –– Next roll out of the school between Kingswood Road and 14 November 2011. zone flashing lights began on Russell Street completed. –– Hume Highway, Tarcutta 5 March 2012. • Completion of the five year Pinch Bypass – opened to traffic on –– Pay by Phone Parking System Point Program as identified in 15 November 2011. legislation began March 2012. the Urban Transport Statement. –– Pacific Highway, Ballina Bypass –– Bus Priority project at the The program delivered 124 opened on 29 November 2011. intersection of Bridge Street projects: 57 infrastructure –– Strategic Asset Management and King Georges Road, projects, installation of 11 VMS and 56 CCTV cameras across Sydney Plan (SAMP) was developed Hurstville was opened. for a cost of $101 million. and submitted to TfNSW • The following projects began in for the 2012–13 Asset May 2012: • Completion of the seven year Management process. Strategic Bus Corridor Program. –– Sydney Harbour Bridge –– Construction of Bega Bypass. The program delivered 151 resurfacing completed. Over –– HW10 Pacific Highway – projects across Sydney for a cost two weekends in January 2012, $1 million curve improvements of $222 million. The program has the Sydney Harbour Bridge at City Road. increased the length of bus lanes was closed to general traffic to –– HW9 New England Highway – throughout Sydney to 157 km. carry out resurfacing and the $1.5 million reconstruction for • The Wallsend to Glendale application of a waterproofing 1 km section at Parkville. cycleway was officially opened. membrane. These closures –– HW9 New England Highway This is a 3 km off road cycleway were the longest closures in – $800,000 reconstruction on a disused tramway corridor in the history of the bridge. The for 800 m section of western Newcastle.

project was completed on time Liverpool Range. Appendices and within budget. • The Newell Highway Safety • The first of three overtaking Review: $30 million, three –– Pacific Highway, Devils Pulpit lanes on the Newell Highway year program of safety works. Upgrade – started construction between Narrabri and Moree was Approximately 1060 km length of 13 December 2011. completed in May 2012 (part of the highway has been completed. –– Barton Highway Safety $10 million election commitment). Improvement, Gounyan Curves • The Inner West Busway project realignment – opened to traffic opened to traffic on schedule in 25 January 2012. early 2011.

enApp dices 173 Name Geoff Fogarty Position Director Infrastructure Development Level 6 Period 1 November 2011 – 30 June 2012 Total remuneration package $203,320

Significant achievements 1 November 2011 – 30 June 2012:

• Program of works of $2.2 billion ƒƒ Safety and Minor Works –– Princes Highway: (for 2011–12) delivered to plan in Strategy – Swan Creek village ƒƒ Victoria Creek alignment – alignment with the RMS vision access improvements opened bridge piles completed in and RMS’ three aspirations: to traffic in May 2012. January 2012. customer focus, efficiency ƒƒ Glenugie Upgrade – final ƒƒ Bega Bypass – construction and effectiveness, and impact stage opened to traffic in contract awarded in March and reputation. February 2012. and work started on site in • Management of network ƒƒ Tintenbar to Ewingsdale – May 2012. infrastructure development progressed detailed design ƒƒ Gerringong to Bomaderry works with delivery of several key and pre-commitment – contract awarded in projects and milestones, including: approvals. January 2012.

–– Pacific Highway Upgrade –– M5 West widening – contract –– Sydney Growth Centres: between RMS and Interlink Program: ƒƒ Camden Valley Way, Cobbitty Roads to widen the motorway ƒƒ Devils Pulpit – construction Road to Narellan Road – from two to three lanes began in November 2011. opened to traffic in June 2012. between King Georges Road ƒƒ Bulahdelah Upgrade – traffic and Camden Valley Way ƒƒ Camden Valley Way, switch for contra flow on executed in June 2012. Ingleburn Road to Raby northbound opposite the golf Road – contract awarded in course achieved in March –– M2 Upgrade – excavation June 2012. 2012 and Myall River Bridges of eastbound M2 tunnel ƒƒ Schofields Road, Windsor opened to construction traffic completed. New Windsor Road Road to Tallawong Road in June 2012. west facing ramps nearing – invited tenders for ƒƒ Kempsey Bypass – flood completion with opening to construction in April 2012. mitigation house raising and traffic expected July 2012. flood mounds completed –– Great Western Highway: –– F5 widening, Brooks Rd to in March 2012, Crescent ƒƒ Lawson Upgrade – Stage 2 Narellan Rd – opened to traffic Head Road overbridge railway switch completed in in March 2012. opened 8 February 2012 January 2012. and Frederickton deviation –– Hunter Expressway – first ƒƒ Wentworth Falls East – new opened to traffic in June 2012. segment of the incrementally westbound carriageway ƒƒ Frederickton to Eungai – launched bridge BW04 opened to traffic in May 2012 tenders invited in March 2012. launched over the F3 Freeway and electric relocation over ƒƒ Banora Point Upgrade – in March 2012. the railway completed in southbound traffic switched June 2012. –– MR82 F3 to Newcastle Upgrade through Sexton Hill cut onto ƒƒ Bullaburra to Wentworth Falls, – Longworth Avenue signalised viaduct in April 2012 and Genevieve Road to Tablelands roundabout operational northbound traffic switched Road (West) – construction May 2012. through Sextons Hill cut and began in December 2011. onto viaduct in May 2012. –– Thornton Bridge – ƒƒ Ballina Bypass – final stage bridge deck completed in opened to traffic in May 2012. May 2012.

174 Roads and Maritime Services Annual Report 2011–12 –– Hume Highway: –– Barton Highway, Gounyan context, being sensitive to ƒƒ Woomargama Bypass Curves Realignment – opened the environment, meeting – opened to traffic in to traffic in November 2011. both land use and transport November 2011. needs, creating a hierarchy of • Total of 128 properties with road types to suit community ƒƒ Tarcutta Bypass – opened to a management value of needs and integrating different traffic in November 2011. $24.3 million transferred to transport modes. ƒƒ Holbrook Bypass – work Property Sales and Leasing –– Kempsey Bypass – Leighton progressing on final section. Section, exceeding target plan Excellence Awards Winner for of $20 million. –– F3 Freeway/Wyong Interchange Environmental Excellence in Upgrade – construction began • Inner West Busway completed September 2011. in March 2012. with the installation of the joint –– Banora Point secured the RMS-funded pontoon for use International Erosion Control –– Central Coast Highway, by the public including fishers Association (IECA) 2011 Wisemans Ferry Road and kayakers. Environmental Achievement intersection commuter car park Award in November 2011 and – opened in June 2012. • The Division secured several International Erosion Control awards in the period including: –– Oxley Highway, Wrights Road to Association (IECA) Australasia Pacific Hwy – opened to traffic –– AILA NSW Landscape 2012 Award of Environmental in February 2012. Architecture Award in the Excellence in May 2012. Planning Category for South –– Ballina Bypass was awarded –– Castlereagh Highway, West Growth Centre Road Winner, CCF Earth Awards – Cudgegong South – Stage Network Strategy in November NSW in ‘Category 5, Project 2 construction completed 2011. This was for the approach More than $75 Million’. and opened to traffic in taken to the work in considering February 2012.

Name Richard Boggon Position Director Commercial Division Level 6 Period 1 November 2011 – 30 June 2012 Total remuneration package $203,320

Significant achievements 1 November 2011 – 30 June 2012:

• Provided leadership in the • Innovated and simplified –– Launching the myPlates ‘Bright delivery of more than $1 billion of commercial services and product Lights’ range of specially services to the public in support offerings to improve customer designed coloured plates of the RMS vision and RMS’ three satisfaction, including: and progressing on 17 new aspirations: customer focus, plate designs. efficiency and effectiveness, and –– Consolidating a range of E-Toll services into four • Delivered services for customers impact and reputation. Appendices flexible products. in road maintenance, tolling, • Ensured a customer focus across –– Developing a new eMU tolling incident management, the Commercial Division through pass that is available in service personalised number plates, and the implementation of a Customer stations across NSW to make traffic control training. Service Improvement Program, travel in Sydney easier for • Partnered with TfNSW to deliver with a specific focus on E-Toll regional visitors and tourists. products and services. timely and responsive incident –– Simplifying the myPlates and management services for more Tolling websites to make it than 14,000 road incidents. easier for customers to transact with RMS.

enApp dices 175 • Sourced customer and • Optimised public and economic –– Major repairs to the timber stakeholder feedback on value through effective Coonamit Bridge over the Commercial Division’s services commercial management and Wakool River. and prepared plans for development of the RMS property –– Resurfacing and waterproofing implementation in 2012–13 that portfolio, generating $34 million of the Sydney Harbour Bridge. will align commercial services from rental income and sales of to achieve desired outcomes, surplus property. • Secured reaccreditation with the financial results and improve Federal Safety Commissioner customer satisfaction. • Expanded the outdoor advertising for the Road and Fleet portfolio to 66 outdoor Services business. • Developed and implemented advertising sites, generating a Commercial Business $13 million of revenue. • Developed and implemented Improvement program to drive new safety programs for working a culture of improving services • Constructed four outdoor around mobile plant and in high and putting the customer at the advertising signs as part of a volume traffic in consultation centre of everything we do. single development application to with senior RMS personnel, key generate $4.2 million of revenue industry leaders and stakeholders • Provided road repairs, traffic over eight years. from Leighton Contractors, control and incident response Abigroup, Civil Contractors services during the floods • Leveraged RMS and TfNSW Federation, Endeavour across NSW. capabilities and operations to Energy, Telstra and subject optimise public and economic matter experts. • Completed major bus depot value, drive operational reconstruction projects for the efficiency and diversified revenue • Delivered on the RMS partnership State Transit Authority of NSW. streams, including: with Avis and Budget Rent-a- Car for an industry-first rental • Manufactured and supplied new –– Ongoing support of the Sydney car tolling solution. This has linemarkers to Queensland Main Coordinated Adaptive Traffic eliminated red tape and improved Roads and RMS. System (SCATS) internationally. the customer experience by –– Commercialisation of the Bridge reducing the cost of compliance • Contributed to the achievement and Asset Spatial Information for customers. of RMS and TfNSW financial System (BAASIS). results and exceeded financial • Increased the Sydney Coordinated targets by delivering $421 million • Maintained a strong performance Adaptive Traffic Systems (SCATS) in external revenue. delivery culture through software product distribution weekly, monthly, quarterly network to 263 cities globally. • Achieved efficiency savings of and annual performance $13.6 million against a target of • Ensured visibility and effective management systems. $5.6 million, including a reduction management of key risks for in staff overtime. • Improved visibility of financial the Division by establishing performance and efficiency the Work Health and Safety • Expanded the RMS E-Toll opportunities by further and Environment Governance business to 1.2 million active tags, developing the commercial Steering Committee. with growth of more than 8000 financial framework. per month. • Recycled more than 90 per cent • Successfully delivered more than of roadwork materials from Road • Processed 3.5 million transactions 100 projects across NSW through and Fleet Services operations. per month on the Sydney Harbour the Road and Fleet Services Bridge and Tunnel. business, including: • Simplified prices for myPlates –– Emergency restoration of customers and improved a major slip failure on the revenue results. Snowy Mountains Highway at Brown Mountain.

176 Roads and Maritime Services Annual Report 2011–12 Name Paul Hesford Position Director Corporate Level 6 Period 1 November 2011 – 30 June 2012 Total remuneration package $209,229

Significant achievements 1 November 2011 – 30 June 2012:

• Led the reform project team • Delivered the 31 October ‘closing’ • Sponsored the continuation of the to establish Roads and audited and unqualified financial High Performance Project. Maritime Services. reports for the former RTA and NSW Maritime. • Sponsored the project • Developed and finalised the management and change functional model and organisation • Directed the 2011–12 Budget assistance for staff assigned to design for the newly formed RMS. negotiations with TfNSW and the Department of Transport NSW Treasury. and TfNSW. • Sponsored the delivery of the Customer Focus Program across • Implemented NSW Treasury- • Sponsored the review and RMS in support of the RMS vision mandated early hard close development of Work Health and RMS’ three aspirations: arrangements including Internal and Safety services for the customer focus, efficiency Control and Accounting newly formed RMS, including a and effectiveness, and impact Systems Certification. review of priorities, partner roles and reputation. and the consolidation of policy • Represented RMS at the Finance and procedures. • Worked in partnership with Management Committee TfNSW to develop, deliver and chaired by TfNSW which • Oversaw the start of an RMS five support the TfNSW Corporate provides governance over the year strategy for WHS. and Shared Services Reform, transport budget. implementing the operating • Sponsored the finalisation of model and governance • Sponsored the delivery of five of the seven WHS High Risk framework, and facilitating Human Resource services to the Working Parties. newly formed RMS through the delivery of early benefits. • Oversaw an ongoing focus on review of business partner roles improving Workplace Injuries and • In line with TfNSW Corporate and the consolidation of policy, Lost Time Injuries (LTI’s). Services Reforms, led and procedures and systems. developed the operating model • Sponsored the review and • For the period 1 November and organisational design development of IM&IT services for 2011 to 30 June 2012, oversaw of Corporate Services to the newly formed RMS through the renewal of the workforce support RMS. the review of business partner through a range of Employment roles and the consolidation of • Led the start of work to Programs including 42 into the policy, procedures and IT systems. determine and establish the RMS Graduate Recruitment and RMS non-infrastructure project Development (GRAD) Program; • Successfully completed the management office. 49 apprentices across six trade annual Disaster Recovery test for groups; 100 trainees studying the Data Centres.

• Sponsored the roll out Appendices Civil Construction, Government of electronic document Services or Business Services; • Continued to chair the management system and 18 in our paraprofessional Information and Communications – Objective – across RMS. programs including six Road Technology (ICT) Executive • Sponsored the delivery of Designers in Training and eight Committee which provided finance services to the newly Traffic Engineering Officers governance and leadership over formed RMS through the review in Training. the RMS ICT. of financial controller roles and • Continued to implement the • Continued to support the Review the consolidation of financial Conversations for Performance and Advisory Panel to work with procedures and systems. Program targeted at the ICT Executive Committee to frontline leaders. prioritise the ICT requests for the 2012–13 year.

enApp dices 177 Appendix 4: Industrial relations and policy

Communication Movements in salaries, wages Six unfair dismissal applications and consultation and allowances were active during the reporting period. Three of those applications Communication and consultation RMS successfully negotiated a were resolved by 30 June 2012. Of regarding industrial matters is pay increase of 2.5 per cent with the remaining applications at 30 incorporated through regular minimal lost time due to industrial June 2012, one claim is on appeal forums with unions and professional action. All awards were agreed for a to the Full Bench of the IRC and associations representing salaried term of one year, with pay increases the remaining two remain before and wages staff. applying from the first pay period the IRC. after 1 July 2012. The Single Bargaining Unit (SBU) Three promotional appeals were is the peak negotiation and Under the Maritime Authority of active during the period. Two of consultation forum for wages staff. NSW Enterprise Agreement 2010–13 those appeals were resolved and It includes representatives from a 4 per cent pay increase was one remains before the IRC. five unions. The SBU met on six applied to Maritime Division staff occasions between November 2011 after 1 July 2012. and June 2012. Lost time due to The Peak Consultative Committee staff participation in Industrial (PCC) is the primary point of industrial action Relations Commission consultation between RMS and The number of days lost due to staff the salaried staff associations and RMS was involved in nine industrial participation in industrial action for unions. The PCC includes union disputes before the Industrial the period November 2011 to June officials and delegates from six Relations Commission (IRC). 2012 was 56.9 days. unions and met on six occasions One of these disputes is ongoing. during the period.

Advice Table A4.1. Total effective full-time employees by category

Salaried Wages Casual Total Industrial relations advice was Year provided to the organisation in staff staff staff staff relation to individual matters As at 30 June 2012 5,423 1,756 16 7,195 and projects and to support the amalgamation of former RTA and NSW Maritime functions. Table A4.2. Employment category groups

Employment category groups Human resources policies Salaried staff Wages A new RMS Code of Conduct and Cadets Apprentices Ethics has been developed and Graduates School crossing amalgamation of the former NSW Salaried Wages Maritime and RTA policies and procedures is ongoing. RMS is Senior executive staff Wages – trainees currently trialling a Retreat Space Trainees Procedure which may be used for prayer, meditation or other Note: Category groups exclude casual employees. contemplative activity or physical exercise programs as part of a managed return to work program.

178 Roads and Maritime Services Annual Report 2011–12 Appendix 5: Equal Employment Opportunity

Diversity and equity in RMS 71.91 per cent. The organisation • The Spokeswomen’s calendar and has a range of gender specific newsletters promoting our annual Equal Employment Opportunity programs in place to develop information days and activities. (EEO) is about ensuring that all and support women in middle employees have equal access to the management roles. • The Professional Women’s opportunities available at work. RMS Network lunch meetings for actively works to ensure the mix of The 2012 intake of RMS apprentices senior female staff. staff within the organisation reflects gained one female apprentice into RMS is an active member of that of the communities served. the non-traditional construction trade of Bridge and Wharf the NSW Equal Employment RMS’ Diversity and Equity Carpentry. RMS has participated Opportunity Practitioners’ Framework has six key focus areas: in recent forums to develop the Association, with regular Women in NSW brand, specifically presentations from the RMS Human • Developing female RMS in the blue-collar trades sector. Resource Strategy team. staff for more senior management positions. Professional skills development of RMS has strategic partnerships with female staff was facilitated by active NSW universities, TAFE colleges, • Encouraging women to pursue participation in: commercial training providers and engineering and technical careers. other government agencies to • ‘Lucy’ Mentoring Program remain informed and connected • Increasing the employment and to facilitate short-term work with best practice initiatives to build development of Aboriginal people placement of female engineering gender equity. at all levels of responsibility. students into RMS workplaces, • Increasing the employment of with the active support of a people with a disability. female engineer and mentor. Increasing the number of women in engineering • Encouraging youth towards • Women Moving Forward Program tertiary studies in engineering (via the Chartered Institute of RMS provides guest speakers to and related technical fields where Transport and Logistics) to schools and sponsored key Women there are skill shortages. provide a self-directed/distance in Engineering events to actively learning option for regional and increase female enrolments at • Continuing the inclusion of skilled technical staff. NSW engineering faculties. Results migrant workers within RMS reported by the universities in April project teams. • Formal voice training to build 2012 show an average increase of confidence and clarity in 3 per cent female enrolments since In May 2012, RMS was a finalist in verbal communication and 2009–10. RMS female engineering two categories of the inaugural influencing skills. Australian Human Resource Institute graduates and paraprofessionals Diversity Awards. • Multiple groups with strong presented interactive learning gender and multicultural workshops at these events, building representation enrolled in their own confidence, logistics and

formal presentation skills and acting Appendices Towards gender equity formal training and assessment towards the Diploma in as role models. Improving female participation in Policy Management. The following RMS sponsored the RMS workforce is critical to events raise the awareness of senior ensure the continued growth of the • Seminars and training run high school students, their parents future workforce. Gender balance by the Institute of Public and teachers of the pathways into, is monitored and reported monthly Administration Australia. and reward gained from, non- to directors and general managers. • Financial assistance and study traditional roles: Women made up 34.5 per cent of leave provisions to support female the workforce (as at 30 June 2012), staff in postgraduate study. with a strong presence in frontline customer service roles of up to

enApp dices 179 • Women in Engineering weekend In partnership with the Aboriginal including managers and supervisors (November) at University of New Education Consultative Group of Aboriginal employees as England with 24 regional female NSW, RMS supported six secondary well as frontline customer participants, supported by two scholarships for Aboriginal Year 11 service staff, policy officers and regional female engineers. and 12 students studying maths and senior management. science subjects (both engineering • Women in Engineering Summit prerequisites). The recruitment RMS held its inaugural RMS 2012 (January) at University of campaign for the start of the 2012 Aboriginal Employee Network Wollongong with 60 female high school year has attracted a diverse forum in June 2012. The school participants, including pool of candidates. Of the three establishment of the Aboriginal site visits, four RMS leaders and RMS HSC scholars who graduated Employee Network is a retention guest speakers. in December 2011, one has started in strategy within the Aboriginal the RMS Paraprofessional Program. Employment Strategy with the • Hands on Engineering and IT Day following objectives: at the University of Technology Targeted recruitment campaigns Sydney (May) with 200 female and a dedicated email address • Provide greater employment senior high school students from reached NSW communities opportunities for the Sydney metropolitan area. and helped to improve Aboriginal employees. Aboriginal employment, career • Imagine-Design-Construct day • Assist Aboriginal employees development and retention rates at Nirimba campus, Western to fulfil career aspirations/ across salary levels at a rate Sydney Institute of TAFE (April) goals through learning similar to non-Aboriginal staff. with 19 per cent female Year 10 and development. [email protected] attendees, in conjunction with received regular enquiries from University of Western Sydney, • Ensure Aboriginal employees individuals and job service centres TAFE, Department of Defence, receive appropriate support. and acted as a distribution network Engineers Australia, Penrith and for Aboriginal identified roles. • Increase understanding of the Blacktown local councils. experiences of RMS’ Aboriginal A female Aboriginal archaeology employees and reflect the cadet has started under the awareness in our internal and Increasing the employment National Indigenous Cadetship external service delivery. and development of Program and will carry out work Aboriginal people placements within our Environment and Aboriginal Programs branches Increasing employment The Aboriginal Employment throughout her degree studies. Strategy sets a strategic framework and participation of people for improving recruitment, Relationships with secondary with a disability development and retention of and tertiary institutions and RMS sought to ensure it was Aboriginal people across RMS. the Department of Premier and supporting staff with disabilities Cabinet were strengthened to help The strategy was supported by equitably, building its ‘disability ensure the availability of suitable the ‘Walk the road with our mob’ confidence’ as an employer Aboriginal graduates, cadets and DVD, which profiled current and facilitating any workplace trainees. Increased numbers in Aboriginal staff and their roles adjustments that may be required. target areas are evidence of the and services provided to the Of the 6.63 per cent of staff partnership’s success. community. This resource has identified as having a disability, 1.85 per cent are actively supported with been widely distributed to school The RMS Aboriginal Cultural workplace adjustments. careers advisors and Indigenous Education Training Program aims career expos. RMS participated to build internal relationships RMS attracted technically skilled in Indigenous career expos and improve service delivery to staff to the organisation through and sponsored the Indigenous RMS’ Aboriginal employees and the ‘Stepping Into’ limited duration Engineering Summer School customers. The program is available internship program for university in January. to targeted RMS employees, students with disabilities. Interns in engineering disciplines maintained part-time employment while

180 Roads and Maritime Services Annual Report 2011–12 completing their final year studies. RMS is a Gold member of the The RMS Young Professionals The Inner West Busway’s imported Australian Network on Disability Network is an active forum for Automated Cone Lifter research and and helped to promote inclusion staff aged under 35 years. It offers testing phases formed the basis for by providing guest speakers from a range of social and business a Mechatronics engineering thesis. our staff network to the Goldmann networking events in key locations Sachs senior management team and raises selected member profiles RMS supported four Australian meeting and Raising the Bar via the GradLink newsletter. Paralympian staff members conference, in May 2012. who balanced their training commitments and preliminary Please refer to Appendix 7 for Increasing the participation trials with part-time work. Our details of the Disability Action Plan. of staff members with a entry level programs in 2012 have attracted candidates with a range multicultural background of disability-related needs. Support Increasing the integration The RMS workforce comes from a included disability-specific training and retention of wide cross-section of cultural and for supervisors and introduction young people ethnic backgrounds with greater of technological software tools to than 18.29 per cent speaking a ensure accessibility to project work. In total, 6.91 per cent (30 June 2012) first language other than English. RMS ensured that new or renovated of RMS staff were aged under 25 Twelve community languages premises comply with the National years. RMS Employment Programs were spoken by 23 frontline staff Access to Premises legislation and continued to manage more than statewide, directly supporting made Transport Access Guides 585 young people involved in entry customer service. available to the public for key level programs. Roles included RMS locations. student support, tertiary institution The Community Language liaison and proactive participant Allowance scheme was reviewed, RMS held staff celebrations in placement for the RMS range of with no additional nominations Grafton, Newcastle and North targeted pathways. for CLAS assessment. The RMS Sydney locations for the December Multicultural Policies and Services International Day of Disability. An increasing number of Plan was drafted in consultation Staff diversity was promoted with engineering scholars and cadets with all new RMS divisions. an organisation-wide themed transitioned into our Graduate screensaver. RMS has provided Program with advanced knowledge short-term work placement trials for of RMS systems and processes. This several external people returning to provided a link between the entry work following injury or illness. level programs and greatly reduces advertising and recruitment costs.

Table A5.1. Representation of EEO groups

EEO group Benchmark 2010 2011 2012 Women 50% 35.0% 35.6% 35.4% Aboriginal People and Torres Strait Islanders 2.6% 3.5% 3.3% 1.6% People whose first language spoken as a child was not English 19.0% 17.5% 18.4% 15.3% People with a disability N/A 7.8% 7.3% 6.2% Appendices People with a disability requiring work-related adjustment 1.5% 2.6% 2.3% 1.9%

Table A5.2. Trends in the distribution of EEO groups

EEO group Benchmark 2010 2011 2012 Women 100 88 89 89 Aboriginal People and Torres Strait Islanders 100 67 67 84 People whose first language spoken as a child was not English 100 112 110 114 People with a disability 100 99 95 99 People with a disability requiring work-related adjustment 100 100 96 105

enApp dices 181 Appendix 6: Multicultural Policies and Services Plan

The Multicultural Policies and In May 2012, RMS was a finalist in Community Language Services Plan is a requirement the Australian Human Resource Allowance Scheme (CLAS) of key NSW agencies under the Institute Diversity Awards in the State Plan, to be lodged with the category of Inclusive Workplace of RMS has 23 CLAS denoted officers Community Relations Commission. the Year. offering 12 spoken languages to facilitate frontline customer RMS has reviewed the draft Key 2012 activities for the services. CLAS officers are Multicultural Policies and Services period 1 November 2011 to externally assessed for competence Plan following the establishment of 30 June 2012 include: and retain CLAS accreditation for a RMS, subsequent restructures and period of up to 10 years. transfer of some responsibilities to • Development of a new Human Transport for NSW. Resource policy, building asset Most CLAS officers use their allocation and outfitting to community language daily for an Proposed road and maritime support the trial of a Prayer average of 30 minutes during direct infrastructure changes are advised Room/Retreat Space in our customer service interactions and to the community via forums, headquarters building. by phone support for customers advertising, brochures and websites. visiting other locations or calling the • Providing a community language Where relevant, formal documents RMS Contact Centre. The spread of option at the queue-matic system are translated into community languages offered supports prompt, within all metropolitan motor languages, for example: impending quality customer service. ferry wharf closures due to registries to direct enquiries. maintenance schedule or Fisheries • Review of our policies on Proof policy amendments. Network of Identity specific to migrant Compliance Inspectors access and refugee applicants for telephone interpreting services as driver licensing. required, assisting in information flow to customers. • Active support of our many individual staff and work teams from diverse cultures.

182 Roads and Maritime Services Annual Report 2011–12 Appendix 7: Disability Action Plan

Disability action planning is RMS monitors and annually reviews RMS celebrated the inclusion of underpinned by the Disability those staff who have disclosed staff with disability at a range of Services Act 1993 (NSW), the disability and their workplace well attended International Day Disability Discrimination Act 1992 adjustments, to ensure the of Disability events in Grafton, (Cwlth) and the Australian standard organisation is removing barriers Newcastle and North Sydney. AS1428 – Design for access and providing suitable support and and mobility. practices for productive work. RMS holds Gold membership with the Australian Network on Disability RMS, together with disability service RMS has attracted skilled applicants and, from May 2012, is scheduled providers and other transport by offering support systems to to participate in the 2012 Australian agencies, has contributed to the trainees and by offering limited trial of the Disability Standard. Transport for NSW (TfNSW) duration internships to university Based on the UK Employers’ Forum Disability Action Plan. RMS is students with a disability. Of two on Disability audit format, this also an active participant on the Interns placed in the last intake, one work will provide an Australian Accessible Transport Action intern has transitioned in 2012 to benchmark for improvements Group, led by TfNSW with broad permanent staff. in performance of services to representation from diverse customers, clients, employees and advocates and representatives of RMS also supports a work stakeholders with disability. the disability community. placement program for Paralympic athletes, employing four athletes, RMS diversity employment with one staff member actively strategies contribute to the supported to prepare for and Employability program targets participate in the 2012 Paralympics. set by the NSW Public Service Commission and the Ready, RMS builds capability and Willing and Able program target awareness in its staff through set by TfNSW. Currently 6.63 online subscription to Link Disability per cent of RMS staff identify magazine, available to all staff via as having a disability with 1.85 the RMS Library. This resource per cent requiring workplace profiles new technologies, practices adjustment. In May, RMS was a and policy changes supporting the finalist in the Australian Human disability community. Resource Institute 2012 Awards for Disability Employment. Appendices

enApp dices 183 Appendix 8: Overseas travel by RMS officers

Between the period 1 November 2011 and 30 June 2012, RMS officers travelled overseas on 21 occasions to carry out official duties for RMS. Details are presented in the table below.

Table .1. Overseas travel by RMS Officers 1 November 2011 – 30 June 2012

At no cost to RMS Position Countries/cities visited Purpose of visit Supervising Pavement Québec, Canada Attendance at the 10th International Society for Engineer (Rigid Pavement) Concrete Pavements (ISCP). Initial Survey Manager, Holyhead, UK; Inspect yacht production facilities in France, Germany Commercial Operations Unit, St Giles Croix de Vie, and Italy to assist in developing guidelines to streamline Maritime Division France; Wurzburg, the acceptance of imported vessels for commercial Germany; Avigliana, Italy operations in NSW.

Inspect two new pilot vessels under construction in Holyhead, UK for Sydney Ports Corporation. Initial Surveyor, Commercial Auckland, New Zealand Survey inspection of vessel under construction for Operations Unit, commercial operations in NSW. Maritime Division Manager, Environmental Porto, Portugal Attend and present paper at the annual conference of Planning and Assessment the International Association for Impact Assessment. Part or all costs met by RMS Position Countries/cities visited Purpose of visit General Manager, Auckland, New Zealand To attend Austroads Project Delivery panel meeting Project Management and other meetings and site inspections with New Zealand Transport Agency officers. Group General Manager, ETS Auckland, New Zealand Attendance at the Austroads Board Meeting held in Technology Program Manager November 2011. Austroads Group General Manager, ETS Auckland, New Zealand Attendance at the Austroads Projects Delivery Technology Program Manager Taskforce in April 2012. Austroads Bitumen Inspector Papua New Guinea: To test and calibrate bitumen sprayers owned by Global Fleet Inspector Port Moresby, Mount Constructions Ltd. and other construction companies Hagan, Goroka, Kokopo, in Papua New Guinea, on a Fee for Service basis. This Madang and Lae service has been provided for the past eleven years. Strategic Projects Manager Amsterdam, Attendance at Telematics Europe to study industry use Compliance and Enforcement. Netherlands of Telematics/ICT systems for heavy vehicle regulation, fleet management safety and efficiency. Strategic Projects Manager Amsterdam, Attendance at Intertraffic Europe examining speed and Compliance and Enforcement. Netherlands vehicle enforcement technology. Note primary travel costs funded by attendee. Welding Engineer Dongguan, China Carry out assessment of technical competency of steel fabrication for Hunter Expressway projects. Continuous surveillance and monitoring during fabrication of the steel items to ensure key structural bridge beams met quality requirements.

184 Roads and Maritime Services Annual Report 2011–12 Part or all costs met by RMS Senior Surveillance Officer Dongguan, China Carry out assessment of technical competency of steel fabrication for Hunter Expressway projects. Continuous surveillance and monitoring during fabrication of the steel items to ensure key structural bridge beams met quality requirements. Systems Analyst/ Singapore SCATS VAX Services Migration Site Acceptance Testing. Software Engineer Systems Analyst/ Singapore SCATS VAX Services Migration Site Acceptance Tests. Software Engineer A/Executive Manager, Singapore SCATS VAX Replacement Project. Transport Strategy and Systems A/Executive Manager, Singapore SCATS VAX Replacement Project. Transport Strategy and Systems A/Executive Manager, Wellington, Australia and New Zealand School of Government Transport Strategy New Zealand Executive Leadership Program sponsored by the and Systems Department of Premier and Cabinet. General Manager, Paris, France Attendance at the first meeting of the World Road Infrastructure Asset Association technical committee on Road Asset Management Management. GM is Australia’s representative on this committee, supported through Austroads. Manager Program and Auckland and Meet New Zealand Transport Authority personnel, Performance, Infrastructure Wellington, maintenance contractors and consultants to discuss Asset Management New Zealand current procurement and management of maintenance contracts, and to assess their suitability for incorporation into future maintenance contracts in NSW. Project Manager Maintenance Auckland and Meet New Zealand Transport Authority personnel, Procurement, Infrastructure Wellington, maintenance contractors and consultants to discuss Asset Management New Zealand current procurement and management of maintenance contracts, and to assess their suitability for incorporation into future maintenance contracts in NSW. Maritime Investigator, Yankton, Boating Accidents Investigations Training. Covered Investigations Unit, South Dakota USA forensic examination of physical evidence resulting from Maritime Division boating accidents. Appendices

enApp dices 185 Appendix 9: Access to government information

Program for the release of government information

RMS releases a significant amount RMS formed a committee, to ensure that all areas of the of information to members of the with delegates from across the business are considering authorised public and publishes technical diverse business areas of RMS, proactive release of information on documentation and many brochures to promote and encourage the an ongoing basis. and information sheets about its proactive release of information. various functions including road The Proactive Release and Open The framework has three and bridge engineering, road Access Committee (or PROAC) was components: safety, environment protection launched in December 2011 and has • Program of RMS’ release of and asset management. RMS is been meeting regularly to discuss government information. constantly preparing and reviewing the proactive release of information information which it makes available and facilitate decisions in respect of • Plans which describe to the public through these and RMS’ obligations under Parts 2 and how each business other means. Details about the 3 of the Government Information contributes to the release of kind of available information held (Public Access) Act 2009 government information. by RMS are contained within the (GIPA Act). RMS Information Guide, which is • Proposals for the updated annually. PROAC developed a framework for release of particular RMS’ program for proactive release government information. and implemented the new program

The 2012 program for authorised proactive release of information, as adopted by PROAC, is as follows:

Program for the Proactive Authorised Release

Currently released information All information which is currently released will be catalogued and assessed with regard to:

• What information is currently being released. • How the information is being released. • How easy it is to find the information. • How often it is updated. • Who is responsible for the information accuracy and updating. • Whether the information can be proactively released. What other information can be PROAC will consider: disclosed? • What information is being released in other NSW Government agencies. • What information is being released by comparable agencies in other states. • What information do other (non-government) organisations release. • What information has been regularly sought from RMS customers, stakeholders, members of the media, regular GIPA applicants etc.

186 Roads and Maritime Services Annual Report 2011–12 How do each of the business Each business will have a specific plan which: areas identify information to • Identifies information which is currently released (cataloguing). be released? • Includes specific categories of information to be considered for release. • Describes the way in which new information is to be identified for release. • Describes the requirements for the business area to support the proposals. What is required for the Each proposal must include a description of the information to be released information to be disclosed? including the consideration of:

• Engagement with external stakeholders. • Priority and scheduling of release of information. • Suitability for focused awareness of the release.

At 30 June 2012, PROAC had • Sydney Harbour Bridge Upgrade. • Driving test waiting times. considered eight separate proposals for authorised proactive release • Timber Bridge Partnership. • Better Boating Program grants. of information. • Fatal crash statistics – updated • Sydney Harbour wharf upgrades. It is anticipated that information daily (preliminary). which was approved for proactive • Crash statistics – monthly bulletin release will be made available Access applications (preliminary). within the first few months of the In the period 1 November 2011 to 30 new reporting year. As part of its • Traffic volume data. June 2012, RMS received a total of previous program for proactive 1781 access applications (including release of information, RMS makes • Number of provisional licences withdrawn applications but not the following information available cancelled and suspended. invalid applications). At the end on its website: • Total licences cancelled of the reporting year, 190 access • The number and location of and suspended. applications remained unfinished. speed cameras. • Number of people who passed the Driver Knowledge Test. • Travel speeds in the Sydney Conclusive presumption Metropolitan Area. • Number of licence holders with against disclosure 10 or more demerit points. • RMS sponsorship. Of the access applications dealt with under the GIPA Act during the • Safe-T Cam. • Number of people issued with penalty notices (State Debt reporting period, no application • Safe-T-Cam offences – Recovery Office website). resulted in access being refused updated quarterly. because there was a conclusive • Customer satisfaction presumption of overriding public • Heavy vehicle checking stations. survey results. interest against disclosure of the information. • Major projects – State Budget • Motor registry waiting times.

Paper 2010–11. Appendices

Statistical information

Statistical information as specified in Schedule 2 of the Government Information (Public Access) Regulation 2009 for the period 1 November 2011 – 30 June 2012 is provided on the following page.

enApp dices 187 Table A. Number of applications by type of applicant and outcome* Refuse to confirm or deny Access Access Access Information Refuse to whether granted granted refused Information already deal with information Application in full in part in full not held available application is held withdrawn Media 9 0 0 0 0 0 0 2 Members of 2 0 0 0 0 0 0 0 Parliament Private sector 489 276 130 109 5 4 0 11 business Not-for-profit 4 0 32 33 0 0 0 0 organisations or community groups Members of 55 6 12 11 4 1 0 0 the public (application by legal representative) Members of the 194 53 56 57 4 3 0 15 public (other)

* More than one decision can be made in respect of a particular access application. If so, a recording must be made in relation to each such decision.

Table B. Number of applications by type of application and outcome* Refuse to confirm or deny Access Access Access Information Refuse to whether granted granted refused Information already deal with information Application in full in part in full not held available application is held withdrawn Personal 21 1 9 3 1 0 0 2 information applications** Access 729 334 221 207 12 8 0 32 applications (other than personal information applications) Access 3 0 0 0 0 0 0 0 applications that are partly personal information applications and partly other

* More than one decision can be made in respect of a particular access application. If so, a recording must be made in relation to each such decision. ** A personal information application is an access application for personal information (as defined in clause 4 of Schedule 4 to the Act) about the applicant (the applicant being an individual).

188 Roads and Maritime Services Annual Report 2011–12 Table C. Invalid applications Reason for invalidity Number of applications Application does not comply with formal requirements (section 41 of the Act) 143 Application is for excluded information of the agency (section 43 of the Act) 0 Application contravenes restraint order (section 110 of the Act) 0 Total number of invalid applications received 143 Invalid applications that subsequently became valid applications 81

Table D. Conclusive presumption of overriding public interest against disclosure: matters listed in Schedule 1 of Act Number of times consideration used* Overriding secrecy laws 0 Cabinet information 0 Executive Council information 0 Contempt 0 Legal professional privilege 0 Excluded information 0 Documents affecting law enforcement and public safety 0 Transport safety 0 Adoption 0 Care and protection of children 0 Ministerial code of conduct 0 Aboriginal and environmental heritage 0

* More than one public interest consideration may apply in relation to a particular access application and, if so, each such consideration is to be recorded (but only once per application).

Table E. Other public interest considerations against disclosure*: matters listed in table to section 14 of Act Number of occasions when application not successful Responsible and effective government 3 Law enforcement and security 0 Individual rights, judicial processes and natural justice 556 Business interests of agencies and other persons 7 Environment, culture, economy and general matters 0 Secrecy provisions 0 Exempt documents under interstate Freedom of Information legislation 0 Appendices

* More than one decision can be made in respect of a particular access application. If so, a recording must be made in relation to each such decision.

Table F. Timeliness Number of applications Decided within the statutory timeframe (20 days plus any extensions) 1534 Decided after 35 days (by agreement with applicant) 20 Not decided within time (deemed refusal) 57 Total 1611

enApp dices 189 Table G. Number of applications reviewed under Part 5 of the Act (by type of review and outcome) Decision varied Decision upheld Total Internal review 2 13 16 Review by Information 0 7 10 Commissioner* Internal review following 0 0 0 recommendation under section 93 of Act Review by Administrative 0 0 2 Decisions Tribunal Total 2 21 28

* The Information Commissioner does not have the authority to vary decisions, but can make recommendations to the original decision-maker. The data in this case indicates that a recommendation to vary or uphold the original decision has been made by the Information Commissioner.

Table H. Applications for review under Part 5 of the Act (by type of applicant) Number of applications for review Applications by access applicants 0 Applications by persons to whom information the subject of access 0 application relates (see section 54 of the Act)

Appendix 10: Ombudsman complaints

RMS welcomes customer feedback, including compliments, complaints and suggestions. Between the establishment of RMS in November 2011 and the end of June 2012, 43 complaints from the NSW Ombudsman were recorded. This was a decrease from the 108 referrals made by the NSW Ombudsman in the 2010–11 financial year.

Complaints received by RMS are grouped by subject:

Table A10.1. Complaints received by subject

Subject Number of complaints Registration 16 Tolling and E-tags 11 Licensing 10 Property 4 Number plates 2 Total 43

190 Roads and Maritime Services Annual Report 2011–12 Appendix 11: Consumer response

Table A11.1. Number of complaints

Issue 1 Nov 2011 – 30 June 2012 Clearway towing 153 Customer service 256 Driver licensing 246 Road safety 186 Vehicle registration 111 Business systems 50 Transport efficiency 28 Organisational direction – management 0 Road asset provision – environment 26 Noise 17 Recreational boating 11 Maritime property 5 Commercial vessels 2 Commuter wharves 1 Other 2 Recreational boating 11

* Total noise complaints compiled in the Noise Abatement Program Geodatabase. ** Approximately 60 per cent of the Maritime property complaints received regarded Maritime Division’s implementation of the IPART Report on Wetland Leases, which resulted in rent rate changes. Note: Maritime Division has electronic complaints data from financial year 2010–11 onwards. The electronic database was rolled out to the Division progressively, therefore the data may not reflect all complaints received in the period.

RMS procedure is for customer complaints to be entered into a corporate record management system. Complaint numbers shown in the table are compiled from a corporate record management system. As detailed throughout this report, RMS takes the role of stakeholder engagement seriously. RMS reviews all complaints and improves its services appropriately. Details of improved services can be found in the main body of this Annual Report. Appendices

enApp dices 191 Appendix 12: Legal change

Legislation administered by the Minister for Roads and Ports

(Act then Regulation)

City of Sydney Act 1988 No. 48 Motor Vehicles Taxation Act 1988 Road Transport (Safety and Traffic (Part 4A and Schedule 2, jointly No. 111 Management) Act 1999 No. 20 with the Minister for Transport) Motor Vehicles Taxation (the remainder, the Minister for Regulation 2008 Road Transport (Safety and Traffic Local Government). Management) Regulation 1999

Navigation Act 1901 No. 60 Road Rules 2008 Driving Instructors Act 1992 No. 3 Driving Instructors Regulation 2009 Photo Card Act 2005 No. 20 Road Transport (Vehicle Photo Card Regulation 2005 Registration) Act 1997 No. 119 Marine Pollution Act 1987 No. 299 Road Transport (Vehicle Marine Pollution Regulation 2006 Registration) Regulation 2007 Ports and Maritime Administration Act 1995 No. 13 Marine Pollution Act 2012 No. 5* Ports and Maritime Administration Roads Act 1993 No. 33 Regulation 2007 (except parts administered by the Minister for Primary Industries, Marine Safety Act 1998 No. 121 jointly with the Minister for Regional Marine Safety (Commercial Vessels) Recreation Vehicles Act 1983 No. Infrastructure and Services, Minister Regulation 2010 136 (Parts 4 and 6 only) for Local Government and Minister (remainder, the Minister for for Environment). Marine Safety (General) Environment). Regulation 2009 Roads Regulation 2008 Road Transport (Driver Licensing) Marine Safety Legislation (Lakes Act 1998 No. 99 (Private Hume and Mulwala) Act 2001 Road Transport (Driver Licensing) Joint Venture) Act 1987 No. 49 No. 78 Regulation 2008

Tow Truck Industry Act 1998 No. 111 Maritime Services Act 1935 No. 47 Road Transport (General) Act 2005 Tow Truck Industry Regulation 2008 Management of Waters No.11 and Waterside Lands Road Transport (General) Regulations – NSW Regulation 2005 Transport Administration Act 1988 No. 109 (Part) Port Authority – Land Traffic Road Transport (Mass, Loading and Transport Administration (General) Control Regulations – NSW. Access) Regulation 2005 Regulation 2005 (Part)

Transport Administration (Staff) Regulation 2005 (Part)

* The Marine Pollution Act 2012 No.299 was assented to on 14 March 2012 but has not yet come into effect.

192 Roads and Maritime Services Annual Report 2011–12 New legislation from 1 November 2011 – 30 June 2012

New Acts

1. Transport Legislation 3. Marine Pollution Act 2012 5. Road Transport (General) Amendment Act 2011 Amendment (Vehicle Sanctions) This Act was assented to on Act 2012 This Act was assented to on 14 March 2012 and will come 13 September 2011 and implemented into effect on a date to be This Act was assented to on in part by Proclamation on proclaimed. The object of this 3 May 2012 with initial parts of the 1 November 2011 and amended the Act is to protect NSW’s marine Act (Schedules 1 and 3.1[4], [16], Transport Administration Act 1988, and coastal environment from [17] and [19]) beginning on date to establish Transport for NSW pollution by oil and other marine of assent and Schedules 2 and 3 and Roads and Maritime Services pollutants discharged from ships by (other than Schedule 3.1[4], [16], and abolished the Roads and implementing additional provisions [17] and [19]) proclaimed to begin Traffic Authority and the Maritime of the International Convention of on 1 July 2012. The Act amended Authority of NSW. the Prevention of Pollution from the Road Transport (General) Act Ships, 1973 (known as MARPOL), 2005 and repealed the provisions and repeal the Marine Pollution Act of Division 2 of Part 5.5 relating 2. Road Transport Legislation 1987, and other purposes. to the wheel clamping of vehicles, Amendment Act 2008 expanded the operation of Division This Act was assented to on 2 of Part 5.5 of the Act by enabling 4. Road Transport Legislation 1 July 2008 with initial parts the imposition of sanctions in Amendment (Offender of the Act (Schedules 1 and 3) relation to certain high range speed Nomination) Act 2012 commencing by Proclamation on and police pursuit offences and 1 September 2008 and Schedule 4 This Act was assented to on enabling the confiscation of number by Proclamation on 29 September 11 April 2012 with initial parts of the plates from motor vehicles as an 2008. Schedule 5 [2] – [9] of the Act commencing on date assent. additional sanction. Act commenced by proclamation Schedules 1 [3], 2.1 and 2.2 have on 13 August 2010 and amended been proclaimed to commence 6. City of Sydney Act 1988 (Part the Roads Act 1993 to streamline on 1 July 2012. This Act amended 4A and Schedule 2 only – toll offence enforcement to make the Road Transport (General) Act administered jointly with the the law consistent with current laws 2005 to make further provision Minister for Roads and Ports) for other road transport offences with respect to the nomination detected by cameras. Schedule of offenders for certain camera This Act was assented to on the 5 [1] of the Act which amended recorded and parking offences; 25 June 2012 with initial Part 4A the Roads Act 1993 to extend the and to make consequential and and Schedule 2 commencing on time within which proceedings for other minor amendments to date of assent. New sections 51L, a toll offence may be started from the Fines Act 1996 and the road 51M, and 51N containing notification six to 12 months, commenced by transport legislation. and consultation requirements Proclamation on 1 March 2012. will commence on a date to be proclaimed. The Act inserts a new Part in the City of Sydney Act Appendices 1988 establishing a Central Sydney Traffic and Transport Committee consisting of representatives of the State Government and the Sydney City Council to provide for effective co-ordination of transport and traffic management in the Sydney Central Business District.

enApp dices 193 New regulations

1. Road Amendment (Garbage 4. P orts and Maritime 6. R oad Transport (Vehicle Truck Driver Exemption) Administration Amendment Registration) Amendment Rules 2011 (Maritime Advisory Council) (Written-off Vehicles) Regulation 2011 Regulation 2012 This Regulation began on 2 December 2011 and amended This Regulation began on This regulation began on the Road Rules 2008 to exempt a 2 December 2011 and amended the 20 January 2012 and amended driver of a vehicle engaged in the Ports and Maritime Administration the Road Transport (Vehicle collection of waste, garbage and Regulation 2007 to provide for Registration) Regulation 2007 to related operations from certain the establishment of a Maritime make certain types of vehicles provisions of the Road Rules 2008 Advisory Council by the Minister eligible for the issue of an that require a driver to make a for Roads and Ports and for its authorisation to repair; to update vehicle secure when stopping and membership and procedure. The references to the Vocational leaving the vehicle on the road. functions of the Maritime Advisory Education Training Accreditation Council are to advise the Minister Board to reflect its replacement 2. R oad Transport (Vehicle on any matter that is referred to by the Australian Skills Quality Registration) Amendment it by the Minister in connection Authority as the relevant (Certification of Vehicles) with the operation of the marine accreditation authority; extend Regulation 2011 legislation and to advise and the date by which a superficially- make recommendations to the damaged motor bike is exempt This Regulation began on 2 and Minister on maritime safety and from certain requirements to 1 19 December 2011 and amended on expenditure priorities for the November 2012 so that motor the Road Transport (Vehicle exercise of the functions of Roads bikes assessed as a total loss up Registration) Regulation 2007 to and Maritime Services in connection until that date may be eligible for make provisions regulating the with maritime infrastructure and an authorisation to repair and an modification and certification of maritime research. exemption from the obligation modified motor vehicles in NSW. to be the subject of a certificate 5. R oad Transport (Driver of compliance; ensure that the 3. Road Transport (General) Licensing) Amendment Authority will not be required to Amendment (Certification of (Temporary Overseas Visitors) cancel the registration of a vehicle Vehicles) Regulation 2011 Regulation 2011 that is written-off solely due to hail damage and that is subsequently This Regulation began on This Regulation began on retained by a registered operator 2 December 2011 and amended 16 December 2011 and amended the of the vehicle; and extend the the Road Transport (General) Road Transport (Driver Licensing) period within which an assessor Regulation 2005 to permit a Regulation 2008 to provide for who carries out the vehicle damage person who is aggrieved by certain the special eligibility criteria for assessment with respect to such a decisions of Roads and Maritime temporary overseas visitors in hail-damaged vehicle must notify Services under Part 5A of the Road clause 43 of the Regulation to the Authority that the vehicle has Transport (Vehicle Registration) extend to visitors applying for been written-off. Regulation 2007 to appeal against learner licences as well as for other the decision to a Local Court, as kinds of driver licences. well as to prescribe certain offences under the Road Transport (Vehicle Registration) Regulation 2007 as penalty notice offences, and other amendments of a minor nature.

194 Roads and Maritime Services Annual Report 2011–12 7. R oad Transport (Driver 10. Road Transport (General) 13.  Road Amendment Licensing) Amendment Amendment (Parking Schemes) (Unrestrained Passengers (Graduated Licensing Scheme) Regulation 2012 Offence Exemptions) Regulation 2012 Rules 2012 This regulation began on This regulation began on 16 March 2012 and amended These Rules began on 11 May 2012 27 January 2012 and amended the the Road Transport (General) and amended the Road Rules 2008 Road Transport (Driver Licensing) Regulation 2005 to prescribe as to exempt juvenile justice officers Regulation 2008 to provide for the penalty notice offences, certain and correctional officers in respect circumstances in which provision new offences under the Road Rules of passengers who are in their P1 and P2 licences must be issued 2008 that relate to parking in phone custody and refuse or fail to wear a to applicants for driver licenses and parking areas or spaces (consistent seatbelt, from the requirement that the circumstances in which a person with the current prescription of drivers of motor vehicles ensure will be eligible to be issued with an offences that relate to parking in that passengers wear a seatbelt. unrestricted driver licence. other kinds of pay parking areas or spaces as penalty notice offences). 14. Road Transport (Vehicle 8. R oad Transport (Safety Registration) Amendment and Traffic Management) 11. R oad Transport (Driver (Number-Plates) Amendment (Parking Schemes) Licensing) Amendment Regulation 2012 Regulation 2012 (Licence Renewal Fees) This regulation began on 11 May 2012 Regulation 2012 This regulation began on and amended the Road Transport 16 March 2012 and amended the This regulation began on 4 May 2012 (Vehicle Registration) Regulation Road Transport (Safety and Traffic and amended the Road Transport 2007 to authorise the conduct of Management) Regulation 1999 (Driver Licensing) Regulation on-road number-plate testing by to provide for the establishment 2008 to allow Roads and Maritime allowing a sample numberplate and operation of phone parking Services to waive part of the fee be affixed over the registered schemes for the payment of parking payable in relation to the renewal number plate as well as updating fees by means of a mobile phone. of a driver licence (other than a terminology relating to bicycle provisional or learner licence) by rack number-plates which are now 9. Road Amendment (Parking up to 50 per cent of the amount of known as auxiliary number‑plates. Schemes) Rules 2012 that fee. 15. Road Transport (Safety These rules began on 16 March 2012 12. Road Transport (Driver and Traffic Management) and amended the Road Rules 2008 Licensing) Amendment (Police Amendment (Declared to provide for offences in relation Exemptions) Regulation 2012 Organisations) Regulation 2012 to parking in phone parking areas and spaces as a consequence of This regulation began on 4 May 2012 This Regulation began on new provision for the establishment and amended the Road Transport 22 June 2012 and amended the of phone parking schemes (being (Driver Licensing) Regulation 2008 Road Transport (Safety and Traffic schemes for the payment of parking to exempt police officers driving Management) Regulation 1999 fees by means of a mobile phone) police vehicles who are holders to prescribe the Tamworth Base in the Road Transport (Safety and of provisional P1 licences from Hospital, as part of the area of Traffic Management) Regulation the licence condition imposed on operations of the Hunter New Appendices 1999, and to extend an existing such licence holders requiring the England Local Health District for exemption (for cash in transit and display of a red P plate on vehicles the purposes of being a declared escort vehicle drivers) from the driven by them. A similar exemption organisation under the Road offence provisions in the Road Rules currently exists in relation to the Transport (Safety and Traffic 2008 relating to other pay parking display of green P plates by police Management) Act 1999 in order areas, to the offence provisions officers holding provisional P2 to establish paid parking schemes relating to phone parking areas. licences. within its area of operation.

enApp dices 195 Significant judicial decisions

Supreme Court

Maritime Authority of NSW v On 21 December 2010, Magistrate On 16 January 2012, Justice Nikolai Rofe [2012] NSWSC 5 Beattie at the Local Court of Yass Brereton of the NSW Supreme dismissed both charges. The Court held the following: On 14 February 2010, Nikolai Rofe then Maritime Authority of NSW (a senior non-commissioned Officer appealed Magistrate Beattie’s • On the first ground, Justice of the Royal Australian Navy) decision at the NSW Supreme Court Brereton confirmed that there conducted a training activity for submitting that Magistrate Beattie was no error by the local court, as Australian Defence Force Academy erred in law on four grounds: the mere existence of a possibility trainee officers, using a 6.3 metre of serious harm was insufficient ridge hull inflatable boat with an 1. In holding that for the purposes to found recklessness or, in the outboard motor and unguarded of Marine Safety Act sections alternative, negligence, for the propeller on Lake Burrinjuck near 13(1)(a) and 13(1)(b) respectively, purposes of section 13(1)(b) and Yass. After completing fast water the existence of a possibility of section 13(1)(a) respectively. insertion exercises, Petty Officer serious harm was not sufficient Rofe took a number of officer to constitute recklessness and/ • On the second ground, Justice cadets out on the vessel for what or negligence. Brereton concluded that there was variously described as a “joy was an error by the local court ride”. An officer cadet fell from the 2. In holding that contravention of finding that contravention of vessel and sustained serious injuries section 13(1)(a) required a high section 13(1)(a) required a higher after his lower back connected with and significantly culpable degree degree of negligence than the propeller. of negligence, being a higher the standard applicable under degree of negligence than the civil law. Petty Officer Rofe was charged standard applicable under under contravening section 13(1)(b) civil law. • On the third ground, Justice of the Maritime Safety Act 1998 Brereton found that there was for operating a commercial vessel 3. In treating the facts that the no error by the local court recklessly occasioning grievous officer cadets who participated by treating the voluntary bodily harm and under section in the relevant boat rides did participation of trainees as a 13(1)(a) for operating a commercial so for fun and willingly as relevant consideration rather than vessel negligently occasioning exculpatory for the purposes exculpatory factor. grievous bodily harm. of section 13(1)(a) and section 13(1)(b). • On the fourth ground, Justice Brereton found that there was no 4. In failing to hold that the error by the local court because, facts as found constituted a on proper consideration of facts, contravention of section 13(1)(b) the local court was not bound to or alternatively section 13(1)(a) of find either offence proven. the Act. Justice Brereton concluded that it would not be in the interests of justice to uphold the appeal on the basis of the second ground alone. The appeal was dismissed and the then Maritime Authority of NSW was ordered to pay Nikolai Rofe’s costs.

196 Roads and Maritime Services Annual Report 2011–12 Appendix 13: Land disposal

RMS owns property for In the eight months ended Street, Roseville ($885,000), administrative purposes and 30 June 2012, contracts were Campbelltown Road, Denham acquires property for road and brought to account for the sale Court ($835,000), Ramsgate Road, maritime construction. Properties of 60 properties for a total value Ramsgate ($650,000 and $617,000) that are surplus to requirements of $18.410 million. Of these, seven and Park Ave, Ashfield ($611,000). are disposed of in accordance with properties were valued at more NSW Government policy. Proceeds than $500,000 each, to a total No properties were sold to people from property sales are used to value of $6.140 million. Major with a family or business connection support and improve the State’s sales included properties in Parry to the person responsible for road network infrastructure. Street, Newcastle ($1.495 million), approving the disposal. All Wakehurst Parkway, Seaforth documents relating to the disposal ($1.430 million), Charles Street, of properties are available under Redfern ($1.120 million), Boundary the Government Information (Public Access) Act 2009.

Appendix 14: Payments to consultants

Details of the amounts paid to Table A14.1: Consultants paid more than $50,000 consultants in 2011−12 are provided Project description Consultant Amount ($) in tables 14.1 and 14.2. Strategic Property Framework Deloitte Touche 432,167 RMS defines consultants in Tohmatsu terms of the Department of the Commercial Options Ernst & Young 557,387 Premier and Cabinet’s ‘Guidelines Pedestrian Bridges Project PWC 90,563 for the Engagement and Use of Consultants’ issued in July 2004, RFS Future State Strategy Evans & Peck 107,780 where a consultant is defined as a Overtime Management Third Horizon 57,407 person or organisation engaged Management of RFS Estimation, Evans & Peck 78,960 under contract on a temporary Procurement, Quality, Safety and basis to provide recommendation or Environment review high level specialist or professional RMS Formation – Phase 1 Booz & Co 260,880 advice to assist decision-making by management. RMS Formation – Phase 2 Third Horizon 220,699 Commercial Businesses Strategy Third Horizon 207,805 Drives Delivery Process Improvement Think Place 166,871 Maintenance Outsourcing Strategy Halcrow 154,801 Maintenance Outsourcing Strategy Pricewaterhouse 82,525 Appendices Review of Waterfront Rental Independent Pricing 107,000 Determination & Regulatory Tribunal Review of Asset Management Systems GHD 105,614 Total 2,630,459

Table A14.2: Consultants paid less than $50,000

Total number of consultants 242,767 Total number of engagements 10 Total 2,873,226

enApp dices 197 Appendix 15: Reporting of RMS contracts with private sector entities

Under Part 3 of the Government The Premier’s Memorandum No RMS also maintains a separate Information (Public Access) Act 2007–01 mandates the disclosure register of government contracts 2009 (GIPA Act), RMS is required to of particular information about which was on its website and maintain a register of government invitations to tender. available for view by class contracts that records information of contract. about each government contract to RMS’ government contracts register which RMS is a party that has (or is and tender disclosure information Any inquiries about RMS’ tender likely to have) a value of $150,000 was available on the Department of contract disclosure can be or more. of Services, Technology and directed to the General Manager, Administration eTender website at Government Information and tenders.nsw.gov.au. Privacy Branch on 02 8588 4990.

Appendix 16: Accounts payment performance 2012

Table A16.1. Ageing of amounts unpaid at month end

<30 30–60 60–90 >90 Quarter Current Days overdue Days overdue Days overdue Days overdue Sep 11 $44,329,920.83 $13,847,487.06 $1,899,477.65 $569,529.60 $646,135.82 Oct 11 $43,196,179.28 $7,449,952.48 $295,403.07 $57,526.73 $71,197.76 Nov & Dec 11 $42,281,319.75 $8,894,280.89 $303,169.09 $99,897.21 $94,316.09 Mar 12 $45,814,914.35 $27,237,983.02 $426,336.98 $150,843.63 $49,462.29 Jun 12 $90,329,685.72 $15,702,948.48 $1,081,048.49 $162,034.56 $559,414.45

Table A16.2. Accounts payable payment performance – trade vendors

Total accounts paid on time Quarter Target % Actual % $ Total Sep 11 86% 92.91% 312,627,819.80 330,020,159.55 Oct 11 86% 92.96% 67,844,876.12 84,449,749.44 Nov & Dec 11 86% 92.75% 146,434,587.96 156,420,575.31 Mar 12 86% 90.65% 208,380,543.70 231,622,158.78 Jun 12 86% 92.10% 250,044,552.68 269,435,111.07

Accounts Payable Payment Performance exceeded the performance target for each quarter. Oct 11 Quarter only captures the October month data as RTA amalgamated to RMS. From Nov 2011 the RTA and NSW Maritime were amalgamated to RMS.

198 Roads and Maritime Services Annual Report 2011–12 Appendix 17: Funds granted to non-government community organisations

Table A17.1. Funds granted to non-government community organisations 1 November 2011 – 30 June 2012

Program Division/ Name of recipient Amount of area as per Nature and purpose of the project including region organisation grant budget paper aims and target audience Maritime Tweed Marina $7,000 Better Boating Slipway Cradle Refurbishment, Tweed Heads – Program recreational boating community. Maritime Wangi Wangi RSL $10,000 Better Boating Wangi Wangi RSL Jetty Upgrade (investigation), sub branch Program Lake Macquarie – recreational boating community. Maritime Ulladulla Ski Club $64,000 Better Boating Ulladulla Ski Club Boat Ramp Upgrade – Kings Program Point – recreational boating community. Maritime Concord and Ryde $10,000 Better Boating Investigation study – restoration soft water access Sailing Club Program at Bennelong Park, Putney – sailing cub and recreational boating community. Maritime National Marine $399,000 NMSC’s purpose is to improve marine safety in Safety Committee Australia for the benefit of the community and the maritime industry. This national body is charged with promoting uniform national standards, supported by national data information, policy, research and safety education. Network Bicycle NSW $120,000 Road use Sponsorship of the NSW Government Services Spring Cycle. Total $610,000

Appendix 18: Privacy Management Plan

RMS complies with the Privacy and • Ensure measures are in place issues have been adopted and Personal Information Protection Act to provide an appropriate adapted to apply to all personal 1998 (the Act). level of protection for information held by RMS. personal information. RMS is required to provide a During the period from 1 November statement of action taken in • Establish mechanisms to ensure 2011 to 30 June 2012, RMS received complying with the requirements RMS staff are aware of their three requests for review of conduct of the Act and to supply statistical obligations under the Act and are under Part 5 of the Act. details of any review conducted by, appropriately trained to apply the or on behalf of, the agency under information protection principles. One of the requests for review of conduct arose as a result of concern Part 5 of the Act. Appendices In June 2012, all of the functions that personal information had been RMS continues to do the following; of dealing with privacy-related mistakenly changed, resulting in issues were transferred to the correspondence being sent to the • Identify and consider the Government Information and wrong address. The investigation requirements of the Act, such as Privacy Branch (GIPB) at North found that the customer’s principles, codes, public register Sydney. The previous Roads and information had been mistakenly provisions and internal reviews. Traffic Authority (RTA) policies changed and that there had been a and procedures in respect of the breach of the information protection • Identify collections of personal management of privacy related principles in respect of the use information for which RMS and disclosure of the customer’s is responsible. personal information.

enApp dices 199 In another matter, a customer was fact of whether a car was registered that the information had not been concerned that their personal in the customer’s name – to a properly collected and had been information, regarding whether a third party. improperly used and disclosed. vehicle was registered in their name, There was no evidence to suggest had been disclosed to a third party. In the third review of conduct, that any of the information The review of conduct concluded the person alleged that RMS had protection principles had been that RMS had improperly disclosed breached a range of information breached and consequently no personal information – being the protection principles, specifically breach found.

Appendix 19: Research and development

RMS has a research and Other projects carried out in 2011–12 • Specialist technical support development (R&D) program which include the following: was provided to the Hunter identifies and develops innovative Expressway project team to solutions to materials, products, conduct the first low noise equipment, systems and processes Pavements diamond grinding trial outside to achieve business improvements the USA. The preliminary results as well as a range of research • Based on extensive research, showed noise levels were less projects focusing on road safety. procedures are being developed than an asphalt surface. for the assessment of in-situ Specialist RMS staff carry out pavement materials for foamed • Completed three year research the work, with some projects bitumen stabilisation. thesis on effects of higher mass being conducted in collaboration limits on heavy duty pavements with universities or outsourced • Use of non-complying marginal with the University of Cambridge, to specialist research groups. In gravels as a pavement material. based on RMS data. recent years, there has been an • Investigation of transverse increased focus on research into the • Studies on abrasion resistance heaving in blended slag performance of roads and bridges of manufactured sands pavements in the Hunter Region to assist planning of long-term continued in conjunction with and development of solutions to maintenance needs and programs. Cement Concrete Aggregates maintain these pavements. Australia (CCAA). RMS and the University of • Maintained involvement on Warm Technology Sydney continued the • Testing carried out on flexural Asphalt Mix (WAM) technology development of a Grit Blasting fatigue characteristics of steel through input to Austroads Assistive Device (GAD) for blast fibre concrete pavements. project TT 1454 and liaison with cleaning of steel on bridges prior industry groups. • Delivered the second RMS to re-painting. The GAD device pavements conference is scheduled for full-time use on • A review of triggers for with great interaction in the Sydney Harbour Bridge in late intervention on seals and pavement innovations with key July 2012. quad axle effects on the life of industry partners. sprayed seals. RMS also contributes to R&D work • Work began on the review of funded by Austroads in conjunction • Supported the second major the skid resistance policy and with other road agencies to apply “no-fines” concrete trial on technical documents to make new technologies at a national level the Hume Highway Bypass further improvements with the or assist with improving knowledge Project at Tarcutta with industry delivery and maintenance of safe of the impact of increasing freight participation. The performance of road surfaces. loads on road infrastructure. this new surface is encouraging.

200 Roads and Maritime Services Annual Report 2011–12 Bridges • Rockfall Fencing design • RMS is a project partner of the improvement project involving Sustainable Built Environment • Sacrificial cathodic protection computer simulations and National Research Centre, related systems were installed actual physical testing of to sustainable infrastructure on six bridges and results RMS rockfall fences was procurement. The project aims to were promising. successfully completed. identify methods for measuring, minimising and controlling mass • Successful field trials and • A vacuum consolidation haul operations and reduce fuel monitoring of chloride workshop was held in December consumption and emissions. extraction systems. 2011 summarising this ground improvement technology and • Two trials began on Concrete associated information has Culverts using migratory Materials technology been placed on RMS intranet corrosion inhibitors as a means to for reference. prevent further corrosion. • Continued research to produce a guide document on alternative • Soft Ground Engineering • Literature review and initial trial power and communications for Guidelines have been completed began on passive re-alkalisation Intelligent Transport System (ITS) illustrating innovative ground for concrete culvert rehabilitation. installations and their advantages, treatment methods used on disadvantages and whole-of- RMS projects. • Testing and refining mixes for life-cycle costs. generic steel fibre reinforced reactive powder concrete • Continued development of an (ultra ‑high performance fibre Road design engineering LED in-pavement light. reinforced concrete). • Ongoing work on longitudinal • Evaluation of radar-based vehicle • Assessment of the strength line marking mobile detection to determine whether and behaviour of timber truss retro-reflectometer analysis. a non-intrusive (above-ground) bridge components. vehicle detection system (radar) • Continued development of new can be a suitable alternative to • Australian Research Council and innovative paint application in-road loop detectors. (ARC) Linkage Project with UTS systems on linemarking machines to develop a crawling robot for to deliver improved performance condition assessment of difficult and durability at the minimised Transport Shared to reach bridge locations. whole-of-life cost. Services support • A geotechnical review of • Improvement and centralising rock socket pile design and Transport planning of part of the accounts payable construction was completed, with function to have visibility of particular reference on weak to • Collection and analysis of invoices through the electronic very weak rock. trip generation and parking scanning process. demand data for two land use types – high density residential • Improvement of the utilisation of Geotechnical developments and industrial purchase cards for low value, high estates/business parks. volume purchases in accordance • Remote wireless monitoring of with the NSW Treasury Policy. Appendices critical sites continued during the This has resulted in further year and a guide was developed Environment process improvements with the to cover real time monitoring. In removal of petty cash floats and addition, a stocktake of all RMS • Research into the effectiveness local orders. geotechnical instrumentation of wildlife crossing mitigation and monitoring locations, structures, such as underpasses • Implementation of processes to types and details across NSW and overpasses, for quolls, emus, ensure small business invoices was completed. and squirrel gliders with VicRoads, are processed within 30 days, the University of Melbourne, including penalty interest for late Southern Cross University and payment in accordance with NSW Macquarie University. Treasury policy.

enApp dices 201 Appendix 20: Driver, vehicle and maritime statistics

Table A20.1. Number of vehicles registered in NSW as at 30 June 2012 by year of manufacture

Year of manufacture Number of vehicles 1900–1959 9,301 1960–1964 7,761 1965–1969 15,662 1970–1974 44,283 1975–1979 82,739 1980–1984 126,626 1985–1989 268,533 1990–1994 408,412 1995–1999 883,702 2000 243,833 2001 240,630 2002 266,298 2003 2 97, 6 5 1 2004 311,123 2005 325,468 2006 317,985 2007 349,981 2008 343,518 2009 323,198 2010 366,373 2011 346,246 2012 135,997 Total 5,715,359

Table A20.2. Number of vehicles registered in NSW as at 30 June 2012 by vehicle type

Vehicle type Number of vehicles Passenger vehicles 2,957,172 Off–road vehicles 1,004,250 Small buses 17,133 Buses 14,940 Mobile homes 6,652 Motor cycles 187,464 Light vehicles 557,080 Heavy vehicles 80,397 Prime movers 23,480 Light plants 2,831 Heavy plants 6,450 Small trailers 525,720 Trailers 331,680 Other vehicles 110 Total 5,715,359

Intranet Table 1.1.1 Vehicle type – registered vehicles as at 30 June 2012.

202 Roads and Maritime Services Annual Report 2011–12 Table A20.3. Number of vehicles registered in NSW as at 30 June 2012 by vehicle usage

Vehicle usage Number of vehicles Private 3,966,196 Pensioner concession 750,626 Primary producer concession 105,281 Business general 824,328 Taxi 6,990 Public bus and coach 7,203 Federal Interstate Registration Scheme (FIRS) 4,433 Other vehicle usages 50,300 Total 5,715,357

Table A20.4. NSW licensed drivers and riders as at 30 June 2012

By gender Number of licence holders % of total Female 2,418,398 48.5% Male 2,566,575 51.5% Total 4,984,973 100.0%

Table A20.5. Licence holders by age

Age Number of people 16–19 282,504 20–24 399,270 25–29 430,886 30–34 455,754 35–39 472,646 40–44 486,620 45–49 464,130 50–54 461,092 55–59 406,741 60–64 363,770 65–69 294,449 70–74 204,207 75–79 134,629 80–84 85,802 85+ 42,473 Appendices Total 4,984,973

enApp dices 203 Table A20.6. NSW driver and rider licences on issue as at 30 June 2012

By licence class Number of licences % of total C 4,432,276 80.5% LR 86,186 1.6% MR 127,679 2.3% HR 202,892 3.7% HC 110,908 2.0% MC 21,054 0.4% R 525,002 9.5% Total 5,505,997 100.0%

Note: The total number of licences on issue exceeds the total number of licensed drivers and riders, because people who hold two licence classes (to drive and ride) are counted twice.

Table A20.7. Boat licences and registrations

Outputs 2006–07 2007–08 2008–09 2009–10 2010–11 2011–12 General non-personalised watercraft 414,173 419,080 447,253 452,803 447,194 445,436 boating licences Personalised watercraft 31,563 32,616 36,396 38,718 40,247 41,369 boating licences Non-personalised watercraft 206,271 209,767 214,614 218,161 214,705 217,511 registered recreational vessels Personalised watercraft registrations 7116 7307 7708 8354 8623 9123 Aquatic licences issued 637 675 637 655 697 711 Environmental assessments for 2831 2734 2797 2800 2331 3153 mooring and aquatic licences Educational seminars presented 432 246 245 56 31 28 Solar-powered navigation aids 1280 1298 1282 1444 1506 1520 Number of commercial vessel 5224 4932 6249 7733 8306 9835 discharges at Maritime monitored sewage pump-out facilities Volume of commercial vessel - - - - - 12,123,789 discharge at Maritime monitored sewage pump-out facilities (litres) Number of “permission 132 174 121 114 290 225 to lodge” development applications determined Development applications 30 58 42 30 48 67 determined Projects offered Better Boating 39 46 53 74 70 64 Program grant funds

204 Roads and Maritime Services Annual Report 2011–12 Outcomes 2006–07 2007–08 2008–09 2009–10 2010–11 2011–12 Fatalities per 100,000 total 10.3 9.3 5.17 9.7 4.3 8.1 registered or licensed vessels Safety compliance rate: recreational 87.4 87.1 88.3 89 92.8 90.8 vessels, inc. personalised watercraft (percentage) Safety compliance rate: commercial 89.8 93.4 91 88.3 91.6 93.9 vessels (percentage) Complaints received on the Maritime 0.3 0.3 0.3 0.3 0.3 0.2 Division’s Infoline (as percentage of total calls recorded) Maritime Services Board (MSB) 1.5 1.3 1.6 1.9 1.8 1.9 residual workers compensation exposure ($ million)

*A programming error during transition to the GLS database lead to cancelled and surrended licences being included for this result in the 2010–11 NSW Maritime Annual Report. This was discovered during an audit process and corrected above.

Appendix 21: Insurance

Principal arranged insurance Treasury Managed Fund Premium details and claim (TMF) performance on the major RMS provides principal arranged insurance categories for the period insurance via its broker AON. The TMF is a NSW Government 1 November 2011 to 30 June 2012 program covers its contractors and arranged indemnity scheme are as follows: subcontractors for all construction operated by NSW Treasury. RMS and maintenance work on roads utilises the scheme to provide and bridges and third party liability. indemnity cover for workers A similar insurance program for real compensation, motor vehicles, estate is also in place for building property damage, legal liability, construction, maintenance and fidelity guarantee and travel. repair contracts.

Insurance type Premium ($’m) Claim performance Workers compensation 5.31 8.2 claims per 100 employees Motor vehicle 1.40 10.5 claims per 100 vehicles Property 3.50 Appendices Liability 10.50

The scheme covers all NSW Government agencies and as such premiums levied are similar for those agencies presenting similar risk profiles.

enApp dices 205 Appendix 22: Public interest disclosures report to Minister

In accordance with Section 31 of the Public Interest Disclosures Act 1994, the following information (as stipulated by Clause 4 of Public Interest Disclosures Regulation 2011) is being supplied by RMS to the Minister for Roads and Ports and the Minister for Transport. The Act came into effect on 1 January 2012 and the reporting period for this report is 1 January 2012 to 30 June 2012.

The number of public officials who have made a public interest disclosure to RMS 5 The number of public interest disclosures received by RMS 8 The number of public interest disclosures (received since 1 January 2012) that have 7 been finalised by RMS in this reporting period

The number of public interest disclosures received by RMS relating to each of the following categories

Corrupt conduct 7 Maladministration Nil Serious and substantial waste of public money or local government money (as appropriate) 1 Government information contraventions Nil Local government pecuniary interest contraventions Nil

In accordance with section 6D The Chief Executive of RMS • Policy briefing from of the Public Interest Disclosures has taken action to meet staff senior managers. Act 1994, RMS does have a Public awareness obligations under Interest Disclosures internal Section 6E (1) (b) of the Public • Training provided to new staff reporting policy in place. Interest Disclosures Act 1994. The during induction. actions taken by the Chief Executive • Links to policy on RMS of RMS include: Intranet site.

• Statement of commitment by the Chief Executive.

206 Roads and Maritime Services Annual Report 2011–12 Index

Including Compliance Index 208 Index

Index 207 Index

(Including Compliance Index)

The items in bold form the Compliance Index. This index lists the legislative requirements set out in the NSW Treasury checklist for public sector annual reporting and the pages on which the relevant information can be found. The checklist, including a detailed description of each requirement, is available at www.treasury.nsw.gov.au (click on ‘information for agencies’ and then ‘annual reporting’).

The principal entries for each listing are highlighted in italics.

A B C

Aboriginal heritage 20, 48–49 Ballina Bypass 15–16 Campaigns 27, 35, 42, 55 Aboriginal people 64, 179–181, 188 Balls Head 35 Cashback scheme 5 Access inside back cover Banora Point 16 Central Coast Highway 12, 20–21, 45, Access to government Berrys Bay 30, 35 167, 175 information 186–190 Biodiversity 45–46, 169 Challenges 13, 22, 30, 35, 43, 53 Accounts 65–156 Black Spots Program 39, 43, 165 Charter 3–4 Additional matter for inclusion in Blackwattle Bay 35, 50, 165 Chief Executive 2 annual reports Boat builders 56 Clean Safe Wharf 50 • Privacy Management Plan 199 Boat importers 56 Climate change 51 • After balance date events 126 Boating safety 8, 10, 34, 42–43, 50, Commercial Services 5 • Total external costs of report 56, 61 Community Language Allowance inside back cover Boating weather information 10 Scheme 181–182 • Non-printed formats Boat ramps 34 Complaints (see Ombudsman) inside back cover Bridges 3, 7, 16, 24–25, 27, 29, 32, 49, Condition of State roads • Internet address of report 50–51, 201, 205 (see Infrastructure condition) inside back cover Budgets 5, 57 Consultants 197 Agreements with the Community Bulahdelah Upgrade 16 Consumer response 191 Relations Commission 182 Bus corridors 21, 173 Contractors 4, 13, 17, 47–48, 50, Aims and objectives 6 Buses 12–13, 15, 21 62–63 Air quality 52 Contracts with private sector Alcohol 8, 37, 43 entities 198 Alternative transport 21 Corporate framework 6 Anzac Bridge 27, 55 Corruption and fraud 60 Application for extension of Councils 4, 22, 24, 25, 27, 28, 29, 33, time N/A 34, 35, 39, 45, 46, 47, 167, 168, 180 Arthur Hall VC Way 55 Cranes 32–33 Assets 23–30, 85–93, 151 Crashlab 4 Audit 29, 47, 50, 51, 52, 58–60, Credit card certification 57, 100 67–68, 139–140 Culverts 27, 201 Auditor General 40, 61, 97–98, Customers 2–4, 6, 9–13, 59, 61, 151–152 179, 180, 181, 182, 187, 190, 191 Austroads 200 Cycling 3, 32 Awards 46, 50, 56, 64, 175, 178, 182–183

208 Roads and Maritime Services Annual Report 2011/12 D G J

Disability Action Plan 183 Grain Auger Permits 13 Judicial decision 196 Disability employment 64, 179, 180, Great Western Highway 18, 32, 47, 181 59 Disclosure of controlled entities 77 Greenhouse gas emissions 8, 51–52 K Disclosure of subsidiaries N/A Governance 57–60 Driver, vehicle and maritime Government Access Centre 4, 12 Kamilaroi Highway 33 statistics 202–205 Government Information and Kempsey Bypass 16, 17, 47, 162 Department of Transport 56 Privacy Act 186–190, 197, 198, 199 Dredging 30, 90 Driver fatigue 8, 12, 37 Driver Reviver 12 L H Land and water management 48 Heavy vehicles 8, 21, 25, 32, 33, 40, Land disposal 197 E 41, 53, 202 13, 15, 21, 33, 160 Helmets 37 Leases 30, 52 Eco-driving 51 Heritage 2, 8, 20, 25, 27, 43, 46, Legal change 192–196 Economic or other factors 5, 7–8 48–49, 50, 52, 53, 56, 88 Legislation 3, 49, 59, 62, 192–196 Electronic work diaries 41, 172 Higher mass limits 27, 32, 200 Letter of submission Highways 10, 11, 12, 14–22, 25, 28, 32, eMu pass 13 inside front cover 33, 39, 45, 46, 47, 48, 49, 59, Energy efficiency 52 Liability management performance 160–164, 200 Enforcement 8, 19, 39–41 8, 205 Holbrook Bypass 18, 47, 161 Environment 44–53, 166–169 Licences 4, 8, 12, 30, 42, 48, 187, 194, Human resources 64, 178 Environmental Performance 195, 204 Hume Highway 13, 18, 22, 45, 46, 161 Score 52 Lifejackets 10, 38, 42 Hunter Expressway 20, 48, 49, 164 Environmental planning and Live Traffic 10, 13, 61 assessment 47–48 Livestock 33, 46 Equal employment opportunity Local government 29, 32, 39, 46, 179–181 I 47, 192 Ethics 60, 178 Identification of audited financial E-toll 12, 59 statements 65–156 Executive 57, 170–177 Implementation of price Exemptions N/A determination N/A Incidents 10, 12, 27, 37–38, 40, 53, 56, 62, 63 F Inclusion of unaudited financial statements N/A Fair go for safe drivers 12 Independent Auditor’s Report F3 Freeway 12, 13, 15, 20–22, 39 66–67, 139–140 F5 Freeway 19, 48 Industrial relations 178 Fatalities 2, 8, 37–38, 40 Information and communication Fatigue 8, 12, 37, 39, 41, 61 technology 61 Financial management 57 Information Technology 59 Financial overview 5 Infrastructure condition 25 Financial statements 65–156 Infrastructure grants 34 Form of Annual Report 3 Inner West Busway 50 Freedom of Information 189 Insurance 84, 149, 205 Freight 2, 3, 11, 12, 24, 26, 32, 39 Intelligent Access Program 32, 33 Fuel 25, 51, 52, 201 Intelligent Transport Systems 21, 22, 201 Funding 3, 5, 15, 17, 18, 19, 22, 24, 25, Internal audit and risk management 26, 28, 34, 41, 46, 56 policy attestation 58 Funds granted to non-government Investment performance 5, 65–156

community organisations 199 Index

Index 209 M O R

M2 Motorway 13, 15, 21, 47, 55, 107, Occupational health and safety 40 Railway crossing 40 160 Ombudsman complaints 60, 190 Real time travel information 2, 10, 13 M4 Motorway 2, 10, 15, 18, 21, 22, 32, Online services 11 Recovery plans 166–169 55, 107, 160, 161 Organisational chart 6 Recruitment 64, 180 M5 Motorway 5, 13, 15, 21, 47, 55, 89, Overseas travel 184–185 Recycling 2, 50, 51, 53, 61 107, 166 Oxley Highway 16, 21, 28, 47, 162, 164 Registration 4, 8, 10, 11, 42, 43, 58, M7 Motorway 2, 10, 13, 15, 21, 160 190, 191, 192, 194, 195 Major works 7, 35, 159–169 Registries (see motor registries) Maintenance 24–30 Requirements arising from Management and activities 2 P employment arrangements N/A Management and structure 6 Research and development 200–201 ‘P’ Driver project 41 Managed motorways 22 Restricted Access Vehicles map 12 Pacific Highway 15–17 Maritime Alerts 10 Ride quality 7, 25 Pavements 25–26, 200 Maritime Infoline 10 Risk management and insurance Payment of accounts 198 Maritime Medal 56 58–59, 60, 62 Payment to consultants 197 Maritime precincts 35 Risk 28, 32, 33, 38, 39, 48, 55, Pedestrians 4, 32 Media 11, 13, 40 58–59, 60, 62, 63, 112, 114, 115 People with a disability 64, 179, Minister for Roads and Ports Road and Fleet Services 28, 51, 61, 62 180–181, 183 inside front cover Road corridors 2, 15, 22 Performance and numbers of Mobile speed cameras 43 Road Freight Advisory Council 12 executive officers 170–177 Motor registries 4, 7, 12, 13, 52 Road Projects website 4, 10, 48, 55 Performance indicators 7–8, 25–26, Motorcycles 4 Road safety 8, 12, 19, 32, 37–38, 37, 47, 52, 57, 61, 63 myPlates 13 39–40, 186, 191, 200 Performance overview 7–8 myRTA 11, 13 Road toll 37, 39, 40, 41, 165 Photo card 11 Multicultural Policies and Services Roadside environment 46 Pinch Point strategy 2, 22, 161 Plan 182 Royal Easter Show 41 Pollution 2, 48, 50, 53 RMS Contact Centre 182 Point-to-point speed RMS corporate plan enforcement 40, 43 (see corporate plan) Police (see NSW Police Force) N RMS Crashlab (see Crashlab) Princes Highway 17–18, 21, 22, 46, National Maritime Safety Reform 42 49, 163 Natural disasters 29, 30 Privacy Management Plan 199 Navigation 3, 30, 42, 43, 50 Promotion (employee New England Highway 20, 26, 164 overseas visits) 184–185 New Year’s Eve event 13, 55 Public availability of annual Newell Highway 26,32, 39, 164 reports 212 Noise management 48 Public Interest Disclosures 187, 206 Non-government organisations 199 Public transport information 21 NSW Auditor-General 67–68, 139–140 NSW Centre for Road Safety 8, 43 NSW Police Force 39, 43, 50, 56, 61 Q NSW State Plan 2, 25, 38, 171 Number plates 96, 175, 190, 193, 195

210 Roads and Maritime Services Annual Report 2011/12 S U

Safe-T-Cam 187 Urban design 50 Safety cameras 40 SCATS (see Sydney Coordinated Adaptive Traffic System) Schools 41, 48, 179 V Senior Executive Service Vehicle emissions 8, 51–52, 201 performance 170–177 Vehicle safety 39, 41 Shared services 61, 201 Vision 2 Slopes 27, 28 Values 3 Slow Down Road Show 41 Speed cameras 40, 43 Speed trends 37 Speed zones 39 W Speeding 37, 40–41 Sponsorship 41, 199 Waste (Reduction and Staff 2, 4, 8, 61, 64, 178, 179–181, 183 Purchasing Plan) 8, 48, 50, 53 Stakeholders 2, 4, 11, 49, 55, 62 Wayfinding signage 11 Submission of annual report Websites 10–13, 16, 32, 41, 55, 198 inside front cover Weight tax 127 Summary review of operations Wharves 2, 3, 7, 29, 34–35, 50, 165, 9–64 187 Surveys 25, 30, 61 Wharf Upgrade Program 7, 34, 165, Sydney Coordinated Adaptive 187 Traffic System 21, 22 Workforce capability 64 Sydney Harbour Bridge 5, 10, 11, 25, 27, 49, 55, 59, 200 Sydney Harbour Tunnel 125, 127 X

T Threatened species 166–169 Y Timber bridges 187 Timber truss bridges 25, 27, 201 Time for payment of accounts 198 Tolls 5, 49 Tow truck industry 192 Z Transport for NSW (TfNSW) 2, 3, 4, 10, 12, 13, 22, 41, 53, 56, 57, 59, 60, 61, 77, 83, 84, 97, 100, 129, 132, 133, 136, 171, 172, 173, 175, 176, 177, 182, 183, 193 Transport Management Centre 10, 22 Transport Operations Liaison Group 12 Travel time 19, 22, 61 Tri-axle dolly 32 Trucks (see heavy vehicles) Index

Index 211 Contact details

General enquiries Maritime Infoline www.rms.nsw.gov.au 13 22 13 13 12 56 myRTA.com customers can conduct (8.30am–5pm Monday to Friday, registration renewals and transfers, 8.30am–noon Saturday) book licensing tests, change their RMS Sydney and address, check their demerit points, Regional Offices carry out vehicle history checks, Traffic enquiries 131 782 contact us, and much more. 132 701 (24 hours) International callers (outside Australia) To report traffic conditions, +61 2 4920 5500 incidents and signal faults (8.30am–5pm Monday to Friday, 131 700 8.30am–noon Saturday AEST) (24 hours)

To minimise environmental and financial impacts, RMS only produces hard copies of its annual report for Parliament, the Treasury and State Records. The report is available on the RMS website at www.rms.nsw.gov.au, under ‘Publications, statistics and forms’.

The total external cost of producing this report will be around $51,000 which includes $25,000 for design, and $26,000 for document development and editing services. Final invoices have not been received at time of publication so estimates have been based on revised quotes.

212 Roads and Maritime Services Annual Report 2011/12 Head office Hunter Region South West Region 101 Miller Street, 59 Darby St, 1 Simmons St, North Sydney 2060 Newcastle 2300 Wagga Wagga 2650 Locked Bag 928, Locked Bag 30 PO Box 484 North Sydney 2059 Ph: 131 782 Ph: 131 782 Ph: 131 782 Fax: 02 4924 0344 Fax: 02 6938 1183 Fax: 02 8588 4105 DX 7813 Newcastle DX 5407 Wagga Wagga DX 10516

Northern Region Western Region Maritime Division Head Office 31 Victoria St, 51–55 Currajong St, James Craig Road, Grafton 2460 Parkes 2870 Rozelle 2039 PO Box 576 PO Box 334 Locked Bag 5100, Ph: 131 782 Ph: 131 782 Camperdown 1450 Fax: 02 6640 1301 Fax: 02 6861 1414 Ph: 02 9563 8511 DX 7610 Grafton DX 20256 Parkes Fax: 02 9563 8522

Southern Region Sydney Region Level 4, 90 Crown St, 27−31 Argyle St, Wollongong 2500 Parramatta 2150 PO Box 477, PO Box 973, Wollongong 2500 Parramatta CBD 2124 Ph: 131 782 Ph: 131 782 Fax: 02 4227 3705 Fax: 02 8849 2760 DX 5178 Wollongong DX 28555 Parramatta © Roads and Maritime Services RMS 12.294 For further enquiries ISSN 2201-1250 (print) rms.nsw.gov.au | 13 22 13 ISSN 2201-1269 (electronic)