Sabre Web Services Content, Content, Content 01 May 2013

Confidential. © Sabre Travel Network, 2013. Welcome to Content, Content, Content!

Agenda

• Air Availability • Air Shopping • PNR, Payment, Ticketing, Pricing, Fulfillment • Air Merchandising • Sabre Profiles • Hotel / Car / Rail • Sabre Cruises API

2 Confidential. © Sabre Travel Network, 2013. Air Availability Lorenzo Laohoo Jr. Product Marketing Manager, Air Optimization 01 May 2013

Confidential. © Sabre Travel Network, 2013. Agenda

 Our Area of Expertise

 Recent Accomplishments

 Air Availability Performance

 Plan for 2013 and beyond for Availability Quality

4 Confidential. © Sabre Travel Network, 2013. Our Area of Expertise

Confidential. © Sabre Travel Network, 2013. Recent Accomplishments • Core Product Improvements ► Point of Commencement (POC) for EK, LX, TK

► Enhanced Interline Journey Logic (EIJL)

► 2nd wash by carrier

► Cache optimization • Improvements Through Collaboration with Airlines ► Lufthansa (LH) 1st pass polling

► Emirates (EK), Thai (TG) polling optimization

► Norwegian (DY) activation

► Airline proxies – United (UA) and British (BA) • Data Intelligence • Agency Consulting and Customer Support

Confidential. © Sabre Travel Network, 2013. Americas and Europe Agencies Improvement 26% – 33% Reduction in Failure Rates

Agency 1 Agency 2

5.6% 9.8%

Source: Sabre ABI data and customer data 7 Confidential. © Sabre Travel Network, 2013. What Drives Where Do We Our Decisions ? Invest?

Core Products Data Intelligence

Travel Agency Insights Airline Feature Airline Expertise Integration Functions

8 Confidential. © Sabre Travel Network, 2013. Internal Data Intelligence

Detailed Availability Business Intelligence Data Troubleshoot Customer Issues Find Improvement Opportunities

o OTA 1 o OTA 2 o OTA 3 o OTA 4 o OTA 5 o OTA 6 o OTA 7 o OTA 8 o OTA 9 o OTA 10

9 Confidential. © Sabre Travel Network, 2013. Consulting and Support Functions

- Agencies and Airlines are impacted by many activities - Help our customers manage the complexities of Air Content

Availability Rapid Response Capacity Team Product Online Constraints Marketing Customer SPEED Team Service LIMIT Blind Sells 1000 TPS

Sabre Rev Mgt Airline Technology Distribution Retry Logic Customer Edifact Solutions / Technical Connectivity Services

10 Confidential. © Sabre Travel Network, 2013. Availability Quality Roadmap – 2013 & Beyond

High Performance Availability Global Cache Optimization System Core Product RM Logic Enhancements Timely Schedule Updates

Feature Enhanced Availability Search Functions Functions

Airline Proxies Airline Polling Optimization

Airlines

Direct Access Polling

Customization by Agency and Airlines

11 Confidential. © Sabre Travel Network, 2013. More to come…Pipeline

Proxies, Push Availability and Polling Optimization

12 Highly Confidential Confidential. © Sabre Travel Network, 2013. Thank You

13 Confidential. © Sabre Travel Network, 2013. Air Shopping Diane Dunigan, Director of Product Marketing

14 Confidential. © Sabre Travel Network, 2013. Air Shopping – Enhancement Focus Areas value

Flexibility Experience

Air Shopping

Core

15 Confidential. © Sabre Travel Network, 2013. Recent Enhancements Air Shopping

16 Confidential. © Sabre Travel Network, 2013. Recent Air Shopping Capabilities value 3Q12 4Q12 1Q13

Long Specify Break Connection Point Shop by Arrival Date and Time

Flexibility Experience Exploring Air Shopping Expanded Options

Enhanced Diversity

Core

Continued Performance and Next Generation Algorithm Enhancements Enhanced Ticket Validation

17 Confidential. © Sabre Travel Network, 2013. Shop by Arrival Date and Time value OTA_AirLowFareSearchLLSRQ Web Service XML Request:

2012-07-15T17:00:00

BargainFinderMaxRQ Web Service XML Request:

2012-07-15T17:00:00

18 Confidential. © Sabre Travel Network, 2013. Long Connection value OTA_AirLowFareSearchLLSRQ Web Service XML Request:

BargainFinderMaxRQ Web Service XML Request:

19 Confidential. © Sabre Travel Network, 2013. Low Fare Search Performance – Before/After value

Before Additional factors increase attractiveness After

and diversity

 Minimum number of options per carrier

 Maximum number of inbounds per Low travel High travel Low travel High travel time time time time outbound Low fare Low fare High fare High fare  Need to see all non-stops in a market  Time of day distribution NGS - V2 LFS comparison  Shorter flight duration performance USD 1 difference  3.00 comparison low fare efficacy before/after Increased “high value” options with 2.50

low fare, short travel time 2.00

1.50 W/Lratio 1.00 parity 0.50

0.00

1/8/2013 1/9/2013

1/11/2013 1/12/2013 1/17/2013 1/18/2013 1/23/2013 1/10/2013 1/13/2013 1/14/2013 1/15/2013 1/16/2013 1/19/2013 1/20/2013 1/21/2013 1/22/2013

20 Confidential. © Sabre Travel Network, 2013. Upcoming Enhancements Air Shopping

21 Confidential. © Sabre Travel Network, 2013. Upcoming Air Shopping Capabilities value 2Q13 3Q13 4Q13 1H14

Easyjet Diversity at *Multi Ticket Shop Content Request

Specify Carrier *Max Penalty and Routing *Override Max Connect Time

*Expanded Calendar Flexibility Experience

Air Shopping Multiple Fares Per Itinerary

*Expanded Alternate City

Core *Cloud Based Shopping and Intelligent Services

Continued Optimization & Performance Enhancements

Expanded Ticket Response Validation Restructure

22 * Start work Confidential. © Sabre Travel Network, 2013.

Multiple Fares Per Itinerary

Multiple carriers, mix of Branded Fares, Non-Brand Fares, Air Extras value

23 Confidential. © Sabre Travel Network, 2013. Enhanced Alternate City Shopping value

 Shop up to 15 destinations

 More options for each destination

 Customer configurable

 No radius limitations

 Support groups and meetings

24 Confidential. © Sabre Travel Network, 2013. Expanded Calendar Shopping value

 Shop up to +/- 15 days

 More options per date pair

 Shop for a length of stay (weekend, week, month)

 Shop a more flexible calendar (e.g. fixed date on the outbound and flexible on the return)

25 Confidential. © Sabre Travel Network, 2013. New Shopping and Intelligence Services

Upcoming new shopping and  High speed platform with near real-time Air data intelligence services designed to power new ways to market,  Fueled by Sabre’s high shopping transaction shop, & convert… volume and quality standards

 Lightweight APIs, easy to use, and easy to integrate with other content

 Efficient and flexible sources of itineraries and fare data

 Travel “intelligence” and insights to augment the shopping experience

 Expanding to Hotel, Car, Cruise, and more…

26 Confidential. © Sabre Travel Network, 2013. Inspirational Shopping APIs efficiency

 Lightweight, easy-to-use APIs - build inspirational shopping experiences

 Lead fares for a broad set of markets and range of travel dates

 Itinerary and fare options for specified destinations and dates

 Fares for multiple destinations from a specific origin

 More to come in future phases…

27 Confidential. © Sabre Travel Network, 2013.

Travel Intelligence revenue Market Fare View Global View Power your online and offline marketing  Organic stream or batch feed of campaigns and/or cache with an shopping results generated by Sabre

efficient source of fare and itinerary  Can request truly global view, or ask data, including full itineraries or lead for one or more specific regions fares Custom View  Defined set of city pairs and date

 Ranges within a point of sale country

 Multiple batch feed options

28 Confidential. © Sabre Travel Network, 2013. PNR, Payment, Pricing, Ticketing, Fulfillment, Refunds + Exchanges Jared Hall, Product Marketing

29 Confidential. © Sabre Travel Network, 2013. Delivered Ticketing, Pricing, Payment Solutions and Refunds and Exchanges

Confidential. © Sabre Travel Network, 2013. Delivered 2H 2012 1Q13 2Q13

Create SSRs w/out Airline PNR Name Change before Itinerary and after Ticketing

Multiple Queue Place Inhibit Duplicate Segment Selective PNRs every ET at Sell

Net Remit methods 2 A and E SSRs for SAS Travelpass

US DOT Baggage Phase 2

31 Confidential. © Sabre Travel Network, 2013. Roadmap Pricing

Confidential. © Sabre Travel Network, 2013. Roadmap 2Q13 3Q13 4Q13 2014

Baggage US DOT Phase 2B OB Fees – Percentage Based Fees Ticketing Agreement Checks for Validating and ATPCO Automate Tax Operating Carrier

RTW Fares – Automated OB Fees FOP Matching Pricing

OB Fees – ATPCO BIN Validating Carrier Interline Answer Table and GSA

Historical Pricing via SWS Lowest Fare Pricing Logic Override

Multi-ticket Shopping and Pricing

33 Confidential. © Sabre Travel Network, 2013. Roadmap PNR, Payment Solutions, Fulfillment and AREX

Confidential. © Sabre Travel Network, 2013. Roadmap 2Q13 3Q13 4Q13 2014

Chile Market – Automated Global Credit Card Authorization 362 Days Air Avail & Sell Credit Card Authorization Reversal *airline participation required

Automated Exchanges Shop Online - Stand Alone Credit Card Passenger Association of SWS Auth Reversal PNR fields

Allow replies on SSR Docs/ Unsolicited Reply Messages New PNR Form of Payment and Reference at Sell / Ticketing Etihad Chauffeur Service SSR Colombia Automated Credit Card Authorization EK Surface Segment for BUS

Validation of Operating Carrier

Enhanced Fare Storage (PQ)

35 Confidential. © Sabre Travel Network, 2013. Thank You

36 Confidential. © Sabre Travel Network, 2013. Air Merchandising Vi Hill, Product Marketing

37 Confidential. © Sabre Travel Network, 2013. Session Objectives . Current Status of Sabre Air Merchandising . Sabre Web Services Roadmap . Future State Highlights of Air Merchandising

Confidential. © Sabre Travel Network, 2013. Leveraging Industry Technology Standards Enabling broad and rapid deployment of new products & services

Airline Tariff International Air Open Travel Alliance Publishing Company Transport Association (OTA) XML Message (ATPCO) Optional (IATA) Electronic Standards provide Services (OC) data Miscellaneous structure and standard enables Document (EMD) interoperability in significant flexibility delivers efficient, electronic messaging and customization. accurate fulfillment. between all industry constituents.

Standards developed through collaboration with airlines, travel agencies, and technology providers. Dynamic in nature to meet the evolving needs of the marketplace.

Confidential. © Sabre Travel Network, 2013. Existing Sabre Air Extras Carriers

Airline Code Ancillaries Point of Sale Fulfillment

Aegean A3 Baggage AU, AT, BE, CH, CY, EMD-A CZ, DE, DK, EG, ES, FR, GR, HU, IE, IL, IT, KW, LB, LU, NL, NO, PL, PT, RO, RU, SE, SK, TR, UK, US Air New Zealand NZ Baggage NZ, US, CA, UK EMD-A

Alitalia AZ Baggage / Sports Equipment IT, UK, US, CA, ES, EMD-A Lounge BE, GR, PL, RO, IL, Seats (4Q) EG, TR, AR, VE, BR

easyJet U2 Baggage/Speedy Boarding Direct Fulfillment Seats (3Q)

Finnair AY Baggage FI, UK, US, AU, SE, EMD-A Seats (2Q) CA, NO, FR, DK, IT, PL, CH, CZ, ES, NL, IL, AE, CL, GE, RU, JP, IN, HK US Airways US Seats Global, except BR Direct Fulfillment

WestJet WS Seats CA, US Direct Fulfillment / EMD-A (4Q)

Confidential. © Sabre Travel Network, 2013.

Sabre Air Extras Carrier Pipeline value IMMINENT IN THE PIPELINE

Confidential. © Sabre Travel Network, 2013. Existing Sabre Branded Fares Carriers

Airline Code Point of Sale Aeromexico AM MX

Air New Zealand NZ NZ

Porter PD CA

Qantas QF AU

Brussels SN BE, UK, IT, FR

Confidential. © Sabre Travel Network, 2013.

Sabre Branded Fares Carrier Pipeline value IN THE PIPELINE

Confidential. © Sabre Travel Network, 2013. Sabre Existing Capabilities

Confidential. © Sabre Travel Network, 2013. Shop For Desired Air Extras, i.e., Baggage

Confidential. © Sabre Travel Network, 2013. Shopping Response with Air Extras

46 Confidential. © Sabre Travel Network, 2013. Selecting Seat from Map with Price Detail

Confidential. © Sabre Travel Network, 2013. Qantas Branded Fares in Graphical View

48 Confidential. © Sabre Travel Network, 2013. How is Sabre investing?

Confidential. © Sabre Travel Network, 2013. Fully Integrated into ANY Workflow

AIR EXTRAS AGENT POINT-OF- CONTENT SALE (POS) BRANDED FARES

CORPORATE AVAILABILITY | SHOP | PRICE ONLINE SELL BOOK ENABLED BY ONLINE AGENCY FULFILLWEB SERVICES DELIVERY

ITINERARY | INVOICE MOBILE

BACK OFFICE

ACCOUNTING THIRD BUSINESS INTELLIGENCE PARTIES

Confidential. © Sabre Travel Network, 2013. Air Merchandising Web Services Currently Available

Web Air Air Branded Services Extras - Extras - Fares Seats Other Drive More Revenue: Drive incremental revenue and higher Availability √ yield from sale of optional services

Shop √ √ √ Brand Consistency: Support airline merchandising strategy across channels to create a consistent customer Price √ √ experience and brand message

Book/Sell √ Product Differentiation: Unbundling optional services offers a variety of distinct, differentiated products PNR √ √ delivering a relevant experience to each Retrieval unique traveler Fulfill √ √

Confidential. © Sabre Travel Network, 2013. Air Merchandising Web Services

• Advanced Shopping • Basic Low Fare Search OTA _AirLowFareSearchLLSRQ BargainFinderPlusLLSRQ • Bargain Finder Max Request BargainFinderMaxRQ • Shop Across Passenger Type BargainFinderMaxSAPTRQ • Alternate Date BargainFinderMaxADRQ

• Pricing OTA_AirPriceLLSRQ

• PNR Retrieval TravelItineraryReadLLSRQ

• Fulfill AirTicketLLSRQ

• Seat Maps • Display Seat Map IMAP_AirSeatMapLLSRQ • Seat Selection / Sell AirSeatLLSRQ

52 Confidential - Not for redistribution without Sabre's prior consent. Confidential. © Sabre Travel Network, 2013. Air Merchandising Web Services Roadmap

2013 2014

Enhance PNR Retrieve with Air Air Extra Sell / Cancel Extras – Released

Enhance Shopping Web Enhance PNR Retrieve with Air Services with Branded Fares Extras – Release in May

Enhance Pricing Web Services with Branded Fares Enhance Seat Map Display with Seat Fees – Release in May Enhance PNR Retrieve with Branded Fares Stand Alone Air Extra Web Services – Release in 4Q Stand Alone Branded Fares Web Services

Branded Fares – Marketing Text

53 Confidential. © Sabre Travel Network, 2013. Sabre Future Capabilities Sneak Peek

Confidential. © Sabre Travel Network, 2013. Air Shopping Response Multiple carriers, Mix of Branded Fares, Non-Brand Fares, Air Extras Hover over capabilities to view associated attributes

Confidential. © Sabre Travel Network, 2013. Air Shopping Response with Available Air Extras Icons depicting available air extras, embedded product descriptions

Confidential. © Sabre Travel Network, 2013. Session Review . More Airlines are distributing ancillaries . Big year for Branded Fares in 2014 roadmap . Highlighting Air Merchandising for Custom Offers

Confidential. © Sabre Travel Network, 2013. Thank You

58 Confidential. © Sabre Travel Network, 2013. Sabre Profiles Maciej Kubicki, Principal Technical Consultant

59 Confidential. © Sabre Travel Network, 2013. Agenda

. Introducing Sabre Profiles . Current Status . Key Product Features . System Architecture . Migration and Integration Options

#TTX13 60 Confidential. © Sabre Travel Network, 2013. What is Sabre Profiles?

. Structured Profile Data . Web Service Enabled . PCI Compliant . OpenTravel Compliant . Defined Profile Types . Administrative Controls . Integrated with Sabre Red Workspace . Qik Developer Enabled

#TTX13 61 Confidential. © Sabre Travel Network, 2013. Why Sabre Profiles? . Efficiency . Profile management functions availiable (create, read, update, delete) . Copy to PNR is the only scan producing transaction . Increased agent productivity . Control . Role based services to manage agents’ access to profile data . Structure . Defined profile structure . Rules based logic to ensure profile structure is adhered to . Flexibility . Integrated with Sabre POS tools . Web service enabled for easy integration with 3rd party and proprietary applications . Security . All credit card data is stored according to PCI standards #TTX13 62 Confidential. © Sabre Travel Network, 2013. Sabre Profiles Bundle

Sabre Red Workspace (SRW) Profiles GUI & Profiles Sabre Web Services (SWS)

SRW Profiles GUI

Profiles Services #TTX13 63 Confidential. © Sabre Travel Network, 2013. Architecture . Data Driven

SRW . POS Agnostic . All Profile Services are externally enabled

SRW . Easy to Integrate SWS . Customizable

GetThere

Third Party application

Profiles Services

#TTX13 Oracle PSS 64 Confidential. © Sabre Travel Network, 2013. High Performance In Mind

. Vertically Scalable

SWS Load Balancer . Hardware Redundancy . Hot-Warm Data Replication . Open Standards . Proven up to 100M Profiles & 100 TPS App Server App Server App Server

Certificate Server Certificate Server

65 Oracle RAC Oracle RAC Confidential. © Sabre Travel Network, 2013. Availble Objects

. Profile . Store data . Metadata . Describe GUI look and feel . Validator . Define additional data restrictions . Filter & Format . Allows profile data to be structured for moving to PNR . Association . Links all above objects together

#TTX13 66 Confidential. © Sabre Travel Network, 2013. Profile Types

Agency Corporate

Traveler

*Agent Operational

Group #TTX13 67 Confidential. © Sabre Travel Network, 2013. Connecting to Profiles Accessing Sabre Web Services

Third Party System

USG

#TTX13 Sabre Profiles 68 Confidential. © Sabre Travel Network, 2013. Connecting to Profiles Event Notification Services

ENS Third Party System

USG

#TTX13 Sabre Profiles 69 Confidential. © Sabre Travel Network, 2013. Data Migration Options

. STARS Data Migration with Sabre Migration Utility . Direct Data Upload From Third Party System . Mixed Scenario . 6.x Schema release

PNR Builder Min/Max Character Subject Area Data Element Description (Filter) Limitations? Eligible? Date of Birth select date from a calendar or enter it Marital Status select marital status from a list Gender male, female, male infant, female infant Age Range input field Redress Number Unique number U.S. Dept. Homeland Security assigns to individuals who use Traveler Information the DHS Traveler Redress Inquiry Known Traveler Number Global Entry number maximum 11 characters Traveler type: Infant (Lap Child) Yes or No If Yes is chosen, Name field is required and name field will be copied as -I/LAST/FIRST Traveler type: Child Yes or No Traveler type: Senior Yes or No

#TTX13 70 Confidential. © Sabre Travel Network, 2013. Current Status . User Statistics . PCCs activated –14,616 . Number of profiles in TN – 1M . Scalable system architecture . 110M profiles and 200 TPS peak for Airline Solutions Customers

. Recent Deliverables . Revised Association objects, replacing Templates . Group Profiles – Family or Other . Automated migration tool with advanced reporting availability

. 2013 Focus . Sabre Web Services (SWS) Versioning support . N* Blind Move legacy command support SWS . GetThere and 3rd party product integration . Global & Premier customer upgrades

71 . Enhanced Search service Confidential. © Sabre Travel Network, 2013.

Thank You

45,183 36,911 +0.1% +19.5% 10,352 2,648 1,823 +10.3% +3% +13.3% 2,283 4,766 1,294 +7.5% +12.4% +9.1%

310 hotel chains, representation companies & hotel aggregators Over 105,000 hotel properties in 240 countries All accessible and comparable in an instant from your desktop

74 Custom Offers is the next step in the evolution of the Sabre Travel Marketplace value

Broad Targeted

Promo- Published Negotiated tional Custom Rates Rates Rates Offers

Sabre WebServices

Buyers: Travelers: Efficiently Shop, More Options, Book and Manage Better Experience

Custom Offers message displays with property in city availability value

76 Custom Offers message and qualifying rates on property availability value

77 Store Rate Details

Storing rate information in the Hotel Segment • Detailed rate breakdown (including changes of rate during stay), Tax Information, Total Pricing, Cancellation Policy, Guarantee Policy and Room Description • Release 1: storing taxes and surcharges in PNR and IUR, June 2013 • Release 2: storing all rate and rule information, Q1 2014

• Increased productivity

• Greater accuracy

• Enhanced service to your customers

78 More options with Car Extras value

• Over 70 different ancillary products and services to shop and book through Car Extras

• Providing more travel options to customers through Sabre marketplace • Underage and Additional Drivers (Q3 2013) • Insurance, Ski Rack, Luggage Racks • Satellite Radio, Roadside Assistance, GPS, Child Seat • And many more….

• Vehicle Upgrade: Q3 2013 • Allows supplier to return confirmed upgrade car type based on frequent guest number • Launching with Hertz President’s Circle

79 Car Sabre WebServices Roadmap value

• Unfiltered Rate Shop– delivered in 2012 • All applicable rates returned from all suppliers in single CF/CLF command • Reduces the number of requests for rates • Activated at the PCC level • Supplier participation will be 100% by Q4 2013

• Monthly Car Policy Extract – July 2013 • Downloadable file of all current car locations and policies

Sabre Rail WebServices value

• Based on Open Travel •OTA_RailAvail Service Alliance standards • • RailLocation Service

• SNCF is launch partner and • RailCancel Service available to any SNCF licensed agency • RailPNRSynch Service

• Shopping • ResaRailCommand Service • Booking • Ticketing • RailManageTicket Service • Post sale • RailManageAfterSales Service

• RailManageBooking Service

• RailReservationRead Service

81 Rail Sabre WebServices Roadmap value

• New 1.5.0 release: • Search and book SNCF subscription and commercial cards • Verify if a particular train is available for large group bookings • Book individual passengers from Blocked Space Group PNRs • Improve performance/response times • Q4 2013 release: • Book large groups (15+ passengers) • Book Block Space Groups with RIT fares (Rail Inclusive Tours) • Sell GrandVoyageur cards • Support M-Billet (webservice that allows mobile applications to display SNCF ticket barcode as travel document) • 2014: • Further enhancements to SNCF • Webservices to shop, book, and ticket AMTRAK

82 Thank You

• The Cruise Application Programming Interface (API) addresses a need in the marketplace whereby large, sophisticated cruise businesses have access to complete cruise content in the Sabre Cruise Booking Engine. Customers want to have control over the presentation of the content. The Sabre® Cruises API provides the same functionality that is present in Sabre® Cruises® reservations software today

• The newly architected API is now a web service so that customers can use industry standard development tools without the overhead of learning and coding to the proprietary cruise messages

• The Sabre® Cruises API gives Sabre the ability to provide a comprehensive cruise content tool to sophisticated customers, mostly large online retailers, thus allowing Sabre to grow its business by capturing a larger percentage of cruise bookings in the marketplace

• Our Cruise API: • Allows you to create your own cruise presentation

• Provides the you access to all cruise lines participating in Sabre Cruises reservations software

• Provides you with cruise booking functionality that is Internet enabled

• Cruise API is provided to you with detailed documentation to support your coding and testing effort

•Carnival Cruise Lines • Start accessing 14 Cruise Lines, representing over 85% of CLIA cruise •Celebrity Cruises

cabins from a single source* •Costa Cruises

•Cunard Cruise Line • Adding four additional lines in 2013 •Crystal Cruises Viking River Cruises •Disney Cruise Line AMA Waterways Avalon Waterways •Holland America Line

Windstar •MSC Cruises

•Norwegian Cruise Line

•Oceania Cruises

•Princess Cruises

•Regent Seven Seas Cruises

•Royal Caribbean International

• Industry leading services across shopping, booking, and servicing cruise reservations through automation • Easy search options • Cross shopping • Access group inventory and negotiated rates • Modification abilities • Clone booking capabilities • Quick Sell option • Reinstate a cancelled booking • Sell pre/post packages, transfers, insurance, and other ancillaries

. Reduces the level of . Improves usability and knowledge necessary to lowers technology develop and maintain the maintenance costs Cruise API . Saves costs in . Reduces the impact of programming for changes changes to the underlying technology . Eases the learning curve in programming . Makes each cruise transaction a simple java class . Reduces cost and time in future implementations, . Major changes have been changes to code, and made to the transaction sets ongoing maintenance

• Ability to qualify the customer early • Coupon • Personal Identifier

• Vendor Rule Validation Process • Delivers intuitive error messages

• Fully translated advisory messages with corresponding error levels • User able to determine the severity of the error

• Sailing ID’s available via FTP

• Domain Download available via FTP

Web Service API Advantages

• Industry Standard web service product • OpenTravel Alliance compliant

• Reduces or eliminates the need for Sabre support • Hosted at Sabre/EDS

• Increases implementation timeframes • 2X improvement in time to implementation

• New Host Domain Service • Host Domain information in ftp service so that customers can download domain information in flat file format and import into database of choice

• Hardware • No longer needed

• Software – open source • Ant - Apache 1.6.5 or later • Axis – 1.3 • Version of Java JDK v1.4.x or higher

• Connectivity • Internet - No dedicated lines

• Program languages • Microsoft .NET and Java

• Connection • Customer choice: • Maintain dedicated line and send traffic over this connection to the production USG • Send traffic over the internet

• ‘Start-up kit’ contains: • Sample application • User documentation • Examples on how to open, send, receive and close a transaction • Training materials

• You will gain more insight leading to more sales - With our new cruise reports available through Sabre® Business Intelligence, your agency can make smarter business decisions and better analyze cruise bookings and completed sales

• About the reports - If you choose to purchase Sabre® Cruises Booking Reports, you’ll receive these 11 unique reports accessing 133 data points: • Booking activity • Year-over-year sales • Group activity • Payments • Cancellations • Duplicates • Cruise add-ons • Cruise data extract

• Reports include all bookings made through Sabre Cruises or retrieved via the Look Up Booking function

• Better efficiency - Use information from the reports to: • compare booking activity at an agent level • gain better visibility with commission tracking • better manage sales versus cancellations • have the ability overtime to achieve accurate sales forecasting

• Since users can also retrieve and edit bookings made outside Sabre Cruises, your agency can compare online and offline activity to build a more efficient sales team

• Contact your sales account team for more information

Content, Content, Content Roundtable and Question Time

Talk to Sabre Executives Please welcome Chris Kroeger Senior Vice President Travel Network Marketing

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