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Sabre Web Services Content, Content, Content 01 May 2013 Sabre Web Services Content, Content, Content 01 May 2013 Confidential. © Sabre Travel Network, 2013. Welcome to Content, Content, Content! Agenda • Air Availability • Air Shopping • PNR, Payment, Ticketing, Pricing, Fulfillment • Air Merchandising • Sabre Profiles • Hotel / Car / Rail • Sabre Cruises API 2 Confidential. © Sabre Travel Network, 2013. Air Availability Lorenzo Laohoo Jr. Product Marketing Manager, Air Optimization 01 May 2013 Confidential. © Sabre Travel Network, 2013. Agenda Our Area of Expertise Recent Accomplishments Air Availability Performance Plan for 2013 and beyond for Availability Quality 4 Confidential. © Sabre Travel Network, 2013. Our Area of Expertise Confidential. © Sabre Travel Network, 2013. Recent Accomplishments • Core Product Improvements ► Point of Commencement (POC) for EK, LX, TK ► Enhanced Interline Journey Logic (EIJL) ► 2nd wash by carrier ► Cache optimization • Improvements Through Collaboration with Airlines ► Lufthansa (LH) 1st pass polling ► Emirates (EK), Thai (TG) polling optimization ► Norwegian (DY) activation ► Airline proxies – United (UA) and British (BA) • Data Intelligence • Agency Consulting and Customer Support Confidential. © Sabre Travel Network, 2013. Americas and Europe Agencies Improvement 26% – 33% Reduction in Failure Rates Agency 1 Agency 2 5.6% 9.8% Source: Sabre ABI data and customer data 7 Confidential. © Sabre Travel Network, 2013. What Drives Where Do We Our Decisions ? Invest? Core Products Data Intelligence Travel Agency Insights Airline Feature Functions Airline Expertise Integration 8 Confidential. © Sabre Travel Network, 2013. Internal Data Intelligence Detailed Availability Business Intelligence Data Troubleshoot Customer Issues Find Improvement Opportunities o OTA 1 o OTA 2 o OTA 3 o OTA 4 o OTA 5 o OTA 6 o OTA 7 o OTA 8 o OTA 9 o OTA 10 9 Confidential. © Sabre Travel Network, 2013. Consulting and Support Functions - Agencies and Airlines are impacted by many activities - Help our customers manage the complexities of Air Content Availability Rapid Response Capacity Team Product Online Constraints Marketing Customer SPEED Team Service LIMIT Blind Sells 1000 TPS Sabre Rev Mgt Airline Technology Distribution Retry Logic Customer Edifact Solutions / Technical Connectivity Services 10 Confidential. © Sabre Travel Network, 2013. Availability Quality Roadmap – 2013 & Beyond High Performance Availability Global Cache Optimization System Core Product RM Logic Enhancements Timely Schedule Updates Feature Enhanced Availability Search Functions Functions Airline Proxies Airline Polling Optimization Airlines Direct Access Polling Customization by Agency and Airlines 11 Confidential. © Sabre Travel Network, 2013. More to come…Pipeline Proxies, Push Availability and Polling Optimization 12 Highly Confidential Confidential. © Sabre Travel Network, 2013. Thank You 13 Confidential. © Sabre Travel Network, 2013. Air Shopping Diane Dunigan, Director of Product Marketing 14 Confidential. © Sabre Travel Network, 2013. Air Shopping – Enhancement Focus Areas value Flexibility Experience Air Shopping Core 15 Confidential. © Sabre Travel Network, 2013. Recent Enhancements Air Shopping 16 Confidential. © Sabre Travel Network, 2013. Recent Air Shopping Capabilities value 3Q12 4Q12 1Q13 Long Specify Break Connection Point Shop by Arrival Date and Time Flexibility Experience Exploring Air Shopping Expanded Options Enhanced Diversity Core Continued Performance and Next Generation Algorithm Enhancements Enhanced Ticket Validation 17 Confidential. © Sabre Travel Network, 2013. Shop by Arrival Date and Time value OTA_AirLowFareSearchLLSRQ Web Service XML Request: <ArrivalDateTime>2012-07-15T17:00:00</ArrivalDateTime> <OriginLocation LocationCode="LAX"/> <DestinationLocation LocationCode="CHS"/> <TPA_Extensions> <SegmentType Code="O"/> <AlternateTime Minus="48"/> BargainFinderMaxRQ Web Service XML Request: <OriginDestinationInformation RPH="1"> <ArrivalDateTime>2012-07-15T17:00:00</ArrivalDateTime> <OriginLocation LocationCode="LAX"/> <DestinationLocation LocationCode="CHS"/> <TPA_Extensions> <SegmentType Code="O"/> <AlternateTime Minus="48"/> 18 Confidential. © Sabre Travel Network, 2013. Long Connection value OTA_AirLowFareSearchLLSRQ Web Service XML Request: <!--Optional--> <!--Repeat Factor=0--> <!--"Ind" is used to instruct the system to take long connections into account.--> <!--"MCT_Override" is used to override the minimum connection time value of 780 minutes. The maximum value that can be specified is 1439.--> <LongConnections Ind="true" MCT_Override="1000"/> BargainFinderMaxRQ Web Service XML Request: <!-- Optional --> <!-- Repeat Factor=0-1 --> <!-- Change minimum connect time per connection in long connection schedules if Long Connect Time logic is enabled. --> <!-- NOTE: maximum connect time is hardcoded at 1439 minutes --> <!-- "Min" (optional) minimum connect time in minutes per connection in long connection schedules, default is 780. --> <!-- "Enable" (optional) enable long connection schedules . --> <LongConnectTime Min="480" Enable="true" /> 19 Confidential. © Sabre Travel Network, 2013. Low Fare Search Performance – Before/After value Before Additional factors increase attractiveness After and diversity Minimum number of options per carrier Maximum number of inbounds per Low travel High travel Low travel High travel time time time time outbound Low fare Low fare High fare High fare Need to see all non-stops in a market Time of day distribution NGS - V2 LFS comparison Shorter flight duration performance USD 1 difference 3.00 comparison low fare efficacy before/after Increased “high value” options with 2.50 low fare, short travel time 2.00 1.50 W/Lratio 1.00 parity 0.50 0.00 1/8/2013 1/9/2013 1/11/2013 1/12/2013 1/17/2013 1/18/2013 1/23/2013 1/10/2013 1/13/2013 1/14/2013 1/15/2013 1/16/2013 1/19/2013 1/20/2013 1/21/2013 1/22/2013 20 Confidential. © Sabre Travel Network, 2013. Upcoming Enhancements Air Shopping 21 Confidential. © Sabre Travel Network, 2013. Upcoming Air Shopping Capabilities value 2Q13 3Q13 4Q13 1H14 Easyjet Diversity at *Multi Ticket Shop Content Request Specify Carrier *Max Penalty and Routing *Override Max Connect Time *Expanded Calendar Flexibility Experience Air Shopping Multiple Fares Per Itinerary *Expanded Alternate City Core *Cloud Based Shopping and Intelligent Services Continued Optimization & Performance Enhancements Expanded Ticket Response Validation Restructure 22 * Start work Confidential. © Sabre Travel Network, 2013. Multiple Fares Per Itinerary Multiple carriers, mix of Branded Fares, Non-Brand Fares, Air Extras value 23 Confidential. © Sabre Travel Network, 2013. Enhanced Alternate City Shopping value Shop up to 15 destinations More options for each destination Customer configurable No radius limitations Support groups and meetings 24 Confidential. © Sabre Travel Network, 2013. Expanded Calendar Shopping value Shop up to +/- 15 days More options per date pair Shop for a length of stay (weekend, week, month) Shop a more flexible calendar (e.g. fixed date on the outbound and flexible on the return) 25 Confidential. © Sabre Travel Network, 2013. New Shopping and Intelligence Services Upcoming new shopping and High speed platform with near real-time Air data intelligence services designed to power new ways to market, Fueled by Sabre’s high shopping transaction shop, & convert… volume and quality standards Lightweight APIs, easy to use, and easy to integrate with other content Efficient and flexible sources of itineraries and fare data Travel “intelligence” and insights to augment the shopping experience Expanding to Hotel, Car, Cruise, and more… 26 Confidential. © Sabre Travel Network, 2013. Inspirational Shopping APIs efficiency Lightweight, easy-to-use APIs - build inspirational shopping experiences Lead fares for a broad set of markets and range of travel dates Itinerary and fare options for specified destinations and dates Fares for multiple destinations from a specific origin More to come in future phases… 27 Confidential. © Sabre Travel Network, 2013. Travel Intelligence revenue Market Fare View Global View Power your online and offline marketing Organic stream or batch feed of campaigns and/or cache with an shopping results generated by Sabre efficient source of fare and itinerary Can request truly global view, or ask data, including full itineraries or lead for one or more specific regions fares Custom View Defined set of city pairs and date Ranges within a point of sale country Multiple batch feed options 28 Confidential. © Sabre Travel Network, 2013. PNR, Payment, Pricing, Ticketing, Fulfillment, Refunds + Exchanges Jared Hall, Product Marketing 29 Confidential. © Sabre Travel Network, 2013. Delivered Ticketing, Pricing, Payment Solutions and Refunds and Exchanges Confidential. © Sabre Travel Network, 2013. Delivered 2H 2012 1Q13 2Q13 Create SSRs w/out Airline PNR Name Change before Itinerary and after Ticketing Multiple Queue Place Inhibit Duplicate Segment Selective PNRs every ET at Sell Net Remit methods 2 A and E SSRs for SAS Travelpass US DOT Baggage Phase 2 31 Confidential. © Sabre Travel Network, 2013. Roadmap Pricing Confidential. © Sabre Travel Network, 2013. Roadmap 2Q13 3Q13 4Q13 2014 Baggage US DOT Phase 2B OB Fees – Percentage Based Fees Ticketing Agreement Checks for Validating and ATPCO Automate Tax Operating Carrier RTW Fares – Automated OB Fees FOP Matching Pricing OB Fees – ATPCO BIN Validating Carrier Interline Answer Table and GSA Historical Pricing via SWS Lowest Fare
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