CSR Annual Review 2008
CSR Annual Review 2008 Prototype Carbon Capture Test Unit at Longannet Power Station CSR Annual Review 2008 Index Page number Welcome 2 Performance Summary 2008 3 Managing our Responsibilities Our Approach 6 Governance 7 Environment 8 Stakeholder Engagement 10 Scope 11 Benchmarking and Recognition 12 Our 12 Impacts 14 Provision of Energy 15 Health and Safety 26 Customer Experience 36 Climate Change and Emissions to Air 45 Waste and Resource Use 56 Biodiversity 65 Sites, Siting and Infrastructure 74 Employment Experience 80 Customers with Special Circumstances 93 Community 100 Procurement 110 Economic 116 Assurance Statement 121 Page 1 of 123 www.scottishpower.com/CorporateResponsibility.asp CSR Annual Review 2008 Welcome Welcome to the CSR Annual Review 2008. During the year our business aim was to build on last years successful integration with IBERDROLA, where ScottishPower was one of the main drivers and principle engines of growth. In line with IBERDROLAs multi local approach, ScottishPower continues to provide details on its social and environmental performance against the 12 impact areas identified back in 2005, while also reporting our enhanced CSR credentials globally as part of the wider IBERDROLA group. Being a good corporate citizen is even more important in these times of economic uncertainty. Investment, whether in our assets, our existing and future workforce, our local communities, or the environment at large is key to helping the UK and global economies out of the current recession. IBERDROLA and ScottishPower have invested £1.8 billion in the UK in the last two years and £1.1 billion in 2008 alone. We have announced plans to spend £39 million over the next three years to protect our most vulnerable customers and we contributed a further £1 million to the ScottishPower Energy People Trust, an independent charity set up to help end fuel poverty in Britain.
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