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MOBILE FIRST Driving Enterprise Mobility MARKET DRIVERS MOBILITY MOBILITY MOBILE FIRST Driving enterprise mobility MARKET DRIVERS MOBILITY Across the world, organisations of all types and sizes 48% believe they will are in the process of digital transformation. By 2015, become leaders in THE GROWTH it is estimated that 50 per cent of the devices on corporate networks will be mobile devices. their industries by Mobility has moved to the very top of the IT agenda, adopting innovative OF MOBILITY and is no longer a separate work channel. With the mobility solutions. advent of mobile first, it is evolving to be deeply integrated into the workplace, strengthening internal 61% of CIOs plan to and external operations. enhance their mobility Increasingly users need immediate and secure access to the same data, the same applications, indeed the capability during the same IT experience, whether working from the office, next three years. remotely or on the move. Gartner, 2014 2 CUSTOMER PRIORITIES MOBILITY SEIZING OPPORTUNITIES The business benefits of mobility are many Popular business objectives and varied. They touch almost every corner for Enterprise Mobility include: of a contemporary workplace, addressing key objectives such as enabling users, increasing productivity, serving customers, and achieving commercial advantage. CUSTOMER NEW ENGAGEMENT IMPROVED SUPPLY REALTIME INVENTORY SERVICE CHANNELS CHAIN OPERATIONS MANAGEMENT CUSTOMER NEW ENGAGEMENT IMPROVED SUPPLY REALTIME INVENTORY SERVICE CHANNELS CHAIN OPERATIONS MANAGEMENT INCREASED FLEXIBLE REACT QUICKLY MORE EFFECTIVE COLLABORATION WORKING TO OPPORTUNITIES DECISIONS INCREASED FLEXIBLE REACT QUICKLY MORE EFFECTIVE COLLABORATION WORKING TO OPPORTUNITIES DECISIONS 3 MORE RESPONSIVE NEW ENGAGEMENT IMPROVED SUPPLY REALTIME INVENTORY INCREASED FLEXIBLE REACT MORE QUICKLY REACT MORE QUICKLY AND INTELLIGENT CHANNELS CHAIN OPERATIONS MANAGEMENT COLLABORATION WORKING TO OPPORTUNITIES TO OPPORTUNITIES CUSTOMER SERVICE MORE RESPONSIVE NEW ENGAGEMENT IMPROVED SUPPLY REALTIME INVENTORY INCREASED FLEXIBLE REACT MORE QUICKLY REACT MORE QUICKLY AND INTELLIGENT CHANNELS CHAIN OPERATIONS MANAGEMENT COLLABORATION WORKING TO OPPORTUNITIES TO OPPORTUNITIES CUSTOMER SERVICE MORE RESPONSIVE NEW ENGAGEMENT IMPROVED SUPPLY REALTIME INVENTORY INCREASED FLEXIBLE REACT MORE QUICKLY REACT MORE QUICKLY AND INTELLIGENT CHANNELS CHAIN OPERATIONS MANAGEMENT COLLABORATION WORKING TO OPPORTUNITIES TO OPPORTUNITIES CUSTOMER SERVICE MORE RESPONSIVE NEW ENGAGEMENT IMPROVED SUPPLY REALTIME INVENTORY INCREASED FLEXIBLE REACT MORE QUICKLY REACT MORE QUICKLY AND INTELLIGENT CHANNELS CHAIN OPERATIONS MANAGEMENT COLLABORATION WORKING TO OPPORTUNITIES TO OPPORTUNITIES CUSTOMER SERVICE CUSTOMER PRIORITIES MOBILITY OVERCOMING ADVERSITY Mobile looks set to define the The fact that devices are dispersed, combined with the workplace of the future, but complexities of multiple operating systems, can make routine the deployment of a mobility tasks such as configuration, software deployments and strategy typically introduces upgrades and file sync and share complicated to manage. a number of challenges, Accommodating consumerisation and modern work styles in terms of integration and typically increases the number and diversity of devices. IT on-going management. support must be available to remote and mobile workers, when, where and how they need it, and must enable more self-service. A further consideration is the security risk brought about by the increasing amounts of business data being held on devices vulnerable to being lost or stolen. 4 WHAT WE DO MOBILITY COMPUTACENTER MOBILITY SOLUTIONS Our end-to-end mobility capability, and the scope of our Computacenter’s Enterprise Mobility Management (EMM) services, ensures that we can offer customers a solution that platform sits at the centre of our mobile capability and brings exactly fits to their needs – from enhancing and managing their together Mobile Device Management (MDM), Mobile Content existing mobile capability, to full transformation programmes. Management (MCM) and Mobile Application Management (MAM) into a single, consolidated solution. We take a flexible and holistic approach to helping customers to deliver their users – employees, customers and partners – a modern, mobile work environment, and to link this securely to their back end systems. CLICK EACH BOX FOR FURTHER DETAILS Procurement Apps & Use Cases Device Ownership Mobile Devices Mobile Platforms & Sourcing COMPUTACENTER Enterprise Mobility Collaboration & App Store Capability User Support ENTERPRISE MOBILITY SERVICES Management Communication Telco Expense Mobile Security Wireless Connectivity Cloud Services File Sync & Share Management 5 WHAT WE DO MOBILITY Our heritage in supply chain, and the breadth of our vendor relationships, means that we are uniquely placed DEVICES – CHOSEN to take a key role in provisioning and deploying the right devices to every user. Our mobility platform enables routine tasks, such as PROVISIONED AND MANAGED software deployments, upgrades and configuration With a range of options, including Bring Your settings, as well as enabling visibility, management and Own Device (BYOD) and Corporately Owned reporting across the mobile device estate – with the flexibility to adapt to meet preferred policy. Personally Enabled (COPE), we are expert at helping an organisation’s IT, HR, finance and By the very nature of their format and how they’re used, governance departments to balance mobile devices are at risk of being lost or stolen. This choice and control across the workplace, means that the data and information held on them is highly vulnerable. Through our security practice, and without compromising the needs of users. technical capability, we can minimise or mitigate these risks to protect our customers’ intellectual property and legal status regarding data protection and compliance. 6 OUTCOMES MOBILITY APPLICATIONS AND OPERATING SYSTEMS The need to support a We help customers to redefine their range of mobile operating applications for a mobile world – systems, including Windows, whether delivering existing applications iOS and Android, means in a mobile environment; evaluating new mobile applications; or creating that choosing the most hybrid environments. appropriate infrastructure and systems is fundamental App Stores will become the focal to enabling an inclusive point for user engagement, enabling self-service support, request and and collaborative, mobile provisioning of local and cloud workplace. applications. 7 OUTCOMES MOBILITY We can help to identify the work styles and usage patterns of an organisation’s users. DEFINING THE We then apply our experience and end-to-end expertise, match these to devices, and build a technical foundation for mobility that USER EXPERIENCE embraces multiple technologies, and is accessible, scalable and secure. We can help to identify the work With over 30 years’ experience, Computacenter styles and usage patterns of an is a market leader in outsourced user support, organisation’s users. achieving global reach and award winning service. We are re-imagining our service desk solution to enable customers to empower users and digitally transform their organisations with an end-to-end, user-centric experience that will digitise the front end of the support experience, whilst delivering the operational back end. 8 DIFFERENTIATION MOBILITY COMPUTACENTERS MOBILITY BENEFITS A well planned and managed enterprise mobility solution, such as Computacenter’s brings benefits right across the organisation. FOR THE CIO FOR THE USER FOR THE BUSINESS IT and the CIO are able to deliver the equipment, Users are equipped with the right devices, Business units are able to exploit the incremental infrastructure and services to effectively deploy applications, information and support to work benefits mobility as a key component of digital mobility, with the minimum of risk. They can reduce effectively wherever and whenever they need to. transformation. A dynamic working culture not cost, improve efficiency, drive productivity and Productivity and collaboration will increase, resulting only improves customer satisfaction, it also drives achieve greater control, whilst fully and effectively in improved customer service and a more supportive competitive advantage by attracting and retaining supporting mobile users. and fulfilling workplace environment. the best talent, increasing business agility, cultivating innovation and minimising time to market. 9 DIFFERENTIATION MOBILITY IT PARTNER OF CHOICE At Computacenter, we’re clear This essentially means that we want to be the go-to company about our ambition – to be for CIOs looking to deliver the best IT experience to their Europe’s preferred IT provider people, their customers and their partners – whether they to enable businesses of all are working from the office, remotely or on the move. types, and their users. With a heritage spanning over 30 years, our experience ensures that technology runs cheaper, faster and better. We do this by fine-tuning existing equipment to get the most out of these investments, and, when appropriate, introducing new state-of-the-art technologies. Wherever a customer is on their mobility journey, Computacenter can ensure that the outcome is assured and integrated into a secure and connected IT environment. 10 EXPERIENCE MOBILITY EXPERIENCE AND EVIDENCE Bristol City Council establishes a more mobile and Camelot deploys Windows 8 driving staff flexible workplace to support digital services and cope productivity, satisfaction and sales via real time with
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