Job description and person specification
Position
Job title Digital Lead Directorate Chief Operating Officer
Pay band AFC Band 8c Responsible to Director – NHS Diabetes Programme
Salary £63,751 - £73,664 Per annum Accountable to Director – NHS Diabetes Programme
Tenure Substantive Position Responsible for Directly manages digital team
Funding Programme Funded Base Flexible with regular attendance in Quarry House in Arrangements Leeds and Skipton House in London.
NHS England Values NHS England Behaviours
The values enshrined in the NHS Constitution underpin all that we do: Our behaviours: leading by example: Respect and dignity. . We prioritise patients in every decision we take. Commitment to the quality of care. . We listen and learn. Compassion. . We are evidence-based. Improving lives. . We are open and transparent. Working together for patients. . We are inclusive. Everyone counts. . We strive for improvement.
Service and team About the role
As the Digital Lead for Diabetes, you will lead a team to develop a strategic The growing prevalence of Type 2 diabetes on the back of a growth in the approach to improving outcomes for people with diabetes, taking account of number of people who are overweight or obese presents a major public both existing best practice and emerging evidence on future developments. policy challenge for England. The post holder will work as part of a dynamic programme team with staff Our ambition for the NHS Diabetes Programme is to slow the future growth drawn from NHS England and Improvement, Public Health England (PHE) and in the prevalence of Type 2 diabetes and reduce the rate of complications Diabetes UK (DUK), playing a key role in the delivery of the NHS Diabetes associated with all diabetes in England by 2020/21. Programme across England. This will include the leadership, development and delivery of specific digital programmes of work and working as part of a wider The Diabetes Programme has a number of objectives: leadership team to ensure our wider digital strategy is cohesive and deliverable and in the best interests of the NHS and citizens. - Roll out the NHS Diabetes Prevention Programme; - Improve achievement of NICE treatment targets and drive down The post-holder will be responsible for leading an existing Digital team. variation; - Improve take up of structured education; Key priorities include: - Reduce amputations; - Reduce lengths of stays for diabetic inpatients; Use high quality evidence from a range of sources to identify priorities to - Roll out Diabetes self management; improve outcomes for people with diabetes and build business cases for - Delivery of a range of digital diabetes test beds, and; their adoption, securing support across NHS England, Public Health - Assessing interventions to support diabetes remission. England and Diabetes UK. The programme provides both policy direction for the diabetes agenda and a delivery role in terms of national implementation of services. Oversee new developments to improve diabetes outcomes, taking them from policy initiation to implementation stage, securing agreement The national team works closely with Clinical Networks, Regional Medical across teams at national and regional levels as required. In particular Directorates, Public Health England Regions, Directors of Commissioning this will include delivery of our Long Term Plan commitments around Operations, third sector organisation and CCG’s and Local Authorities. digital structured education, expansion of the role of digital services in the prevention of diabetes and delivering a range of commitments related to technology in the management of diabetes.
Engage with senior clinical leads, analysts and finance leads to ensure that new developments are evidence-based, have a strong consensus of support and are financially viable.
Work with analysts and with NHS Digital to ensure there are robust approaches to measuring improvements in diabetes.
Lead on behalf of the programme engagement with key stakeholders related to digital development and delivery, including NHS X, NHS Digital, Cabinet Office and DHSC.
Horizon scan to ensure that digital diabetes developments don’t exist within silos, are interoperable and support where possible a holistic model of care.
Engage teams across NHS England, Public Health England and Diabetes UK to continue building support and securing engagement for the delivery of the NHS Diabetes Programme at national, regional and local level.
Provide leadership and management for the Strategy team and provide leadership on diabetes strategy issues to diabetes leads within regional teams and clinical networks.
Key Job specifics and responsibilities Key accountabilities
Key Functional Responsibilities Promoting equality and reducing inequalities Operational requirements To uphold organisational policies and principles on the promotion of equality. Working within the overall strategic objectives, devise, implement and
monitor the strategy. Evaluate, interpret and locally implement best To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action ensure we practice. meet our duty to uphold and promote equality. Provide overall management to the function. Develop and implement qualitative and quantitative measures to Communicating effectively determine performance against the organisational strategy. Report progress against the strategy through personal representation at senior Act as a key public facing representative of the programme, covering national and regional events, boards and working groups; management forums and by written reports. Tailoring delivery to meet the needs of the audience.
Develop concise written briefings for key individuals within and Ensure that best practice is developed and delivered at organisational outside of NHS England including with Parliamentary officials as and departmental levels. Challenge ways of working and persuade, required and be prepared to provide oral briefings on the motivate and influence other senior managers to realign their practice Programme. where necessary.
Ensure that appropriate strategies are employed in line with business Partnership and cross boundary working objectives and that these are fully cascaded. Personally lead, support and contribute to formal negotiations with Lead on behalf of the programme engagement with key senior level internal and external stakeholders, providing a high level of stakeholders related to digital development and delivery, including negotiating expertise to secure the most advantageous arrangements. NHS X, NHS Digital, Cabinet Office and DHSC.
Horizon scan to ensure that digital diabetes developments don’t Advise on innovative opportunities and support all departments in their exist within silos, are interoperable and support where possible a strategies and programmes to maximise service benefits. holistic model of care. Ensure the securing of value for money, assuring relevant factors such Engage with senior clinical leads, analysts and finance leads to as quality and governance. ensure that new developments are evidence-based, have a strong consensus of support and are financially viable. To monitor, interpret and quality assure progress against deliverables. Improving quality and outcomes Quality assurance and progress of deliverables to NHS England that often require adjustments specifically in relation to the complex Directly manage a team ensuring that all team members have clear corporate business agenda, strategic objectives and the business objectives and performance development plans in place. planning process. Use high quality evidence from a range of sources to identify priorities to improve outcomes for people with diabetes and build To develop business plans and provide expert strategic and policy business cases for their adoption, securing support across NHS advice and guidance on all areas of the National Director’s portfolio. England, Public Health England and Diabetes UK. Devise, manage and update policies and procedures, ensuring the Oversee new developments to improve diabetes outcomes, taking adoption of best practice methodology, rules, standards and thresholds. them from policy initiation to implementation stage, securing agreement across teams at national and regional levels as required. Supports the creation and locally implements the operational strategy In particular this will include delivery of our Long Term Plan and business plan, clearly identifying links to national, regional and local commitments around digital structured education, expansion of the role of digital services in the prevention of diabetes and delivering a priorities and policy objectives. range of commitments related to technology in the management of
diabetes. Contributes to the development and implementation of general policy and service development. Working with healthcare professionals Develops and implements strategies for improving performance and Work closely with a range of senior NHS and public health processes, ensuring stakeholders representation. professionals to raise awareness of the programme and to support implementation nationally and locally. Drives and leads development and improvement of processes.
Develop a range of implementation products that support delivery of Drives process efficiency in the continuous development of the end-to- the programme and engage healthcare professionals as key delivery end cycle and its associated performance metrics. partners at local, regional and national level. Accountable for short, medium and long term business plans, achieving Enabling patient and public involvement quality outcomes. To act as a champion for patients and their interests and involve the public and patients in the policy development and decision-making Responsible for linking people, resource and strategy to organisational of NHS England. strategy.
Work with Diabetes UK to ensure that the views, and requirements Financial and Physical Resources of patients and the public are at the heart of policy implementation. Budgetary responsibility for a function and the services provided within Developing an excellent organisation that function.
To ensure health, safety and wellbeing of all staff within the Evaluating value for money of existing and new developments. department.
To ensure compliance with all confidentiality and governance Constantly strive for value for money and greater efficiency in the use of requirements within the department. these budgets and to ensure that they operate in recurrent financial balance year on year, in a way that is compliant with Standing Orders To adhere to the NHS Managers Code of Conduct and any other and standing Financial Instruction. relevant professional codes of conduct at all times. People Management
Support and line manage the Department or Function, building a collaborative working environment and an innovative culture.
Support an effective matrix approach to achieve NHS objectives, where appropriate across the NHS England.
To manage, motivate, inspire and develop staff within the team to ensure that they are able to deliver the employee relations cases responsibilities of NHS England.
Responsible for the recruitment and development of the Directorate staff, including undertaking appraisal, ensuring team and individual development and where appropriate progression of employee relations matters.
Information Management
Responsible for devising, developing and implementing appropriate information sharing systems.
Lead the creation, maintenance and review implementation, of information systems for collecting, evaluating and interpreting complex data. To inform short and medium and long term strategies.
Developing and presenting reports, summarising status on issues, appraising outcomes, providing progress reports for senior staff or groups of staff as directed from time to time, tailoring content to meet the needs of the audience.
Research and Development
Ensures the team are able to access best practice and current information within specialism, draining from experience and expertise in other fields and industries, ensuring the organisation and other stakeholder organisations, benefit from relevant innovations.
Commissions Research and Development initiatives to secure cost and service improvements from alternative methods of operation, through new goods and services or re-engineering existing processes.
Policy and Service Development
To identify and assess opportunities for new services and threats to existing services and market developments.
Develop plans and seize opportunities, mitigate threats and deliver strategic objectives. Within own function making recommendations for service delivery. Responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines and service level agreements (SLA’s) which may impact service delivery and Sector. Maintain a good knowledge of emerging policies from government departments, to assist in the thinking and definition of strategy discussions.
Key Working Relationships
Regular contact with internal and external stakeholders, sensitive, complex, contentious and confidential issues. Participate in relevant internal and external working groups/projects, services and initiatives to provide project, information and analytical advice and expertise. Overseeing the team to develop and implement processes and systems that align to strategy.
Present verbal, written and numerical information and issues, explaining complexities, to a wide range of internal and external stakeholders. To liaise with other Managers to share best practice.
Organisational structure
Digital Lead 8D Vacant
8B Healthy living Digital programme programme manager manager 8B
Senior project Senior project manager 8A manager 8A
Project manager Band 7
Project support officer Band 5
Person specification
Criteria Essential Desirable Evidence* Qualifications Educated to masters level or equivalent level of experience of working at a senior √ A/I level in specialist area.
Knowledge and Extensive experience in the design, development and implementation of digital or √ A/I experience technology products or services within a healthcare setting
Experience of working through Government Digital Services approvals routes in √ A/I the design and development of digital products
Experience of working with partners to develop evidence for innovations, building √ A/I the case and subject to outcomes supporting spread and scale
Experience of policy development, taking projects from policy initiation to √ A/I implementation, and securing agreement and buy in across teams at national and regional levels as required. Evidence of continuing professional development √ A/I
Extensive management experience √ A/I Must have an understanding of the background to and aims of current healthcare √ A/I policy and appreciate the implications of this on engagement Should have an appreciation of the relationship between the Department of √ A/I Health, NHS England and individual provider and commissioning organisations Experience working with analysts and external stakeholders on robust √ A/I approaches to measuring improvements in healthcare outcomes, and supporting the setting of policy objectives in relation to outcomes. Experience working within the diabetes field, either in healthcare policy or √ A/I operational delivery. Skills and capabilities Ability to use evidence and data from a wide range of sources to identify priorities, √ A/I
and optimal delivery models and then build business cases to support their adoption. Ability to engage with senior clinical leads, analysts and finance leads to ensure √ A/I that developments are evidence-based, have a strong consensus of support and are financially viable. Communication skills Provide and receive highly complex, sensitive and contentious information, √ A/I negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups. Persuade board and senior managers of the respective merits of different options, √ A/I innovation and new market opportunities. Negotiate on difficult and very complex and detailed issues. √ A/I Analytical skills Problem solving skills and ability to respond to sudden unexpected demands. √ A/I Ability to analyse complex facts and situations and develop a range of options. √ A/I Takes decisions on difficult and contentious issues where there may be a number √ A/I of courses of action. Strategic thinking – ability to anticipate and resolve problems before they arise. √ A/I Planning skills Plans and organises a broad range of complex activities, formulating and √ A/I adjusting plans to reflect changing circumstances. Inputs to strategic plans across NHS and within the specific teams. √ A/I Works with Stakeholders to develop performance improvement plans and to √ A/I develop plans for innovation and opening up the market. Ability to deliver at pace in complex environment. √ A/I Management Skills Skills for direct line management and job management. √ A/I Skills for delivering results through managing through others and using a range of √ A/I levers in the absence of direct line management responsibility. Skills for managing relationships with a range of different stakeholders. √ A/I Autonomy/Freedom to Ability to work on own initiative and organise workload, allocating work as √ A/I Act necessary.
Ability to make decisions autonomously, when required, on difficult issues. √ A/I
Physical skills Working knowledge of Microsoft Office with intermediate keyboard skills. √ A/I
Financial and Physical Previously responsible for a budget, involved in budget setting and working √ A/I Resources knowledge of financial processes. Management Experience Values and behaviours Commitment to and focused on quality, promotes high standards in all they do. √ A/I
Able to make a connection between their work and the benefit to patients and the √ A/I public. Consistently thinks about how their work can help and support clinicians and √ A/I frontline staff deliver better outcomes for patients. Works well with others, is positive and helpful, listens, involves, respects and √ A/I learns from the contribution of others Consistently looks to improve what they do, looks for successful tried and tested √ A/I ways of working, and also seeks out innovation Actively develops themselves and supports others to do the same √ A/I Demonstrable commitment to partnership working with a range of external √ A/I organisations. Equality, diversity and Demonstrates knowledge and understanding of equality of opportunity and √ A/I inclusion diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda. Ensures staff for whom the post holder has line management responsibility uphold √ A/I and promote the equality and diversity agenda, and act in accordance with the equality, diversity, and inclusion in the workplace policy. Demonstrates knowledge and understanding of equality of opportunity and √ A/I diversity. Values diversity and difference, operates with integrity and openness. √√ A/lA/I
Self-awareness in terms of emotional intelligence, biases and personal triggers √√ A/lA/I with cultural sensitivity and awareness.
Other An ability to maintain confidentiality and trust. √ A/I
Determination, perseverance and resilience. √ A/I
Commitment to continuing professional development. √ A/I
* Evidence will take place with reference to the following information: A Application form I Interview T Test or Assessment C Certificate